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Welcome to Virgin Australia Travel Bank Travel Bank is an online account that allows customers to manage their credits with Virgin Australia. It has replaced the credit shells and vouchers that you may be familiar with. For more detailed information regarding Travel Bank and your credits, visit the FAQ Page. If you received a travel credit shell prior to 12 January 2013, please contact the Guest Call Centre to make and pay for a new booking with that credit shell.

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Your chance to win a Qatar Airways F1 ® 2024 Fan Package*

If you're ready for the trip of a lifetime, enter now by flying and earning Velocity Points with Qatar Airways by 30 September 2024, add your Velocity number before you fly and tell us in 25 words or less why you want to win. 

*Competition ends 30 September 2024. For travel between 12 March and 30 September 2024. T&Cs apply.

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Chase more with up to 80,000 bonus Velocity Points *

Apply for a new NAB Rewards Platinum Credit Card, spend $1,000 on eligible purchases in the first 60 days and keep your card open for over 12 months. Plus enjoy $100 off your first-year annual fee.*

*Apply by 31 July 2024. New customers only. Minimum spend, eligibility criteria and T&Cs apply.

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Apply and fly by 28 March 2024 to boost your business Points potential. New members only*. 

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We're filling up your travel bank with two big 7-Eleven offers. First time fuel earner? Earn up to 22 Points per litre of premium fuel*. Never earned Points for 7-Eleven convenience purchases before? Score 500 bonus Points for your first in-store purchase of a min. of $5~. 

*~Eligibility criteria and terms and conditions apply. Offer ends 29 April 2024. 

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Get up to 120,000 bonus Points if you apply and are approved for a Velocity Points earning credit card with an annual fee by 31 March 2024. Plus, choose your exclusive benefit out of 30,000 bonus Points or 200 Status Credits.*

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Activate, book and fly 2+ times on eligible Virgin Australia flights by 28 March 2024 to get up to 125 bonus Status Credits *.

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Offer valid for new Medibank members only on an eligible hospital and extras cover. You must hold same level of eligible cover for 90 days to receive the bonus Points. Offer ends 31 July 2023.

Velocity Frequent Flyer, the loyalty program of Virgin Australia Velocity means  fast

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As the frequent flyer program of Virgin Australia, we make it wonderfully easy for our members to get to their dream reward sooner.

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Redeem your Velocity Points on flights, flight upgrades, car hire, hotels, products, gift cards - even wine. The choice is yours.    

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With over 70 program partners and over 200 e-Store partners, earning Points on the things you do every day has never been easier. 

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Earn and Redeem points on wonderful travel experiences with Virgin Australia and Velocity's network of airline partners.

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Questions? We've got answers.

Velocity Frequent Flyer, is the Frequent Flyer program of Virgin Australia. Membership is free and you can start earning Points and Status Credits from the moment you join. You can then Redeem Points with Velocity partners and when you fly with Virgin Australia.

With over 70 program partners and over 200 e-Store partners, earning Points on the things you do every day has never been easier. View all the ways to earn Points with Velocity

Redeem your Velocity Points on flights, flight upgrades, car hire, hotels, products, gift cards - even wine. The choice is yours. The best value of redemptions are with Virgin Australia flights. View all the ways to redeem and use your Points   

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Visit our member support page to find out all the ways to get in contact with Velocity. We have options for you to self serve, or if you need to call we've got that covered too. 

Online chat is available to members who are logged in using the 'Live chat' button.

Points expire 24 months after the last date you earned or redeemed Points, transferred Points to or from your Singapore Airlines Krisflyer account, or bought Points using Points Booster. You can read more about this in our membership terms and conditions

Simply click the Log in button at the top of the Velocity or Virgin Australia website. If you're having issues remembering your Velocity number or password you can get help here.

You can transfer Points from your account to the account of an eligible family member, who is also a Velocity frequent flyer member of Velocity, up to four times per membership year. Each transfer must be for between 5,000 and 125,000 Points. You'll need to log in to complete transfers. Transfer now

Yes, you can set up a Family Points Pool to accrue Velocity Points and Status Credits when you travel. Sign up the whole household - that's two family members over 18 and up to four under 18 who all live at the same address. Set up now

Yes you can. You can compare all of our Velocity Points earning credit cards via our website. Points earned via a Frequent Flyer credit card are automatically applied to your account each month. 

You can also transfer your existing reward points from an eligible credit card or charge card from our partner network.

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TravelBank Support

Check to see whether you have any unused travel credits before you book your next trip

Andrew Banta avatar

This article explains how to view and use your flight credits.

This article applies to all users with access to TravelBank travel management.

You can view your flight credits on both the "Travel" page and the "My Account" page of the TravelBank app. Flight credits are only valid on the airline for which you originally booked your flight and can only be used by the original traveler.

View flight credits from Flights page

To check whether you have any unused travel credits, open the TravelBank Flights tab:

Select "Travel" from the left-hand menu. The Flights tab opens automatically and shows your flight credits beneath the flight search section (see Figure 1).

Contact TravelBank travel support to redeem flight credits.

Flights tab from the Travel menu; available flight credits appears beneath the flight search section

Figure 1. View flight credits on the Flights page

Select "View Credit" to see your flight credit details (see Figure 2).

Flight Credits details pop-up window

Figure 2. Flight Credits details

View flight credits from My Account page

You can also view your flight credits on the My Account page. Select "My Account" from the left-hand menu and then scroll to the Flight Credits section below Loyalty Programs (see Figure 3).

Flight Credits section of My Account Page, including airline, ticket number, credit total, and valid until date for flight credits

Figure 3. Flight Credits section of My Account Page

Use your flight credits

When you're ready to book your flight, select a flight with the airline you have a flight credit with. On the checkout page you can choose to apply your flight credit.

On the right-hand side of the checkout page, select "Add" above the "Flight Details" section (see Figure 4).

Review Itinerary and Book Flight page; Flight credit available option is at the top-right of the page

Figure 4. Review Itinerary & Book Flight page with option to use flight credits

This brings up a Flight Credits pop-up window with your flight credit options. Select the flight credit you want to apply to your booking (see Figure 5).

Flight Credits pop-up window with information about each available flight credit option

Figure 5. Flight Credits pop-up window

Note : Flight credits can be applied for up to 100% of the fare; if the credit exceeds the selected booking, then the difference is forfeit.

Once you apply the flight credit, the total reflects the flight credit, minus the difference. At this point a "Remove" option also appears in the flight credits section in the top-right corner of the page (see Figure 6).

If you decide you do not want to use your flight credit, select "Remove".

Review Itinerary and Book Flight page with a new Remove option in the flight credits section

Figure 6. Remove option for flight credits

Frequently Asked Questions

If an employee is out of office or has left the company, can i give their flight credit to another traveler.

Flight credits are specific to a traveler and cannot be transferred or gifted to another employee.

If I don't like the flight options can I use my credit on another airline?

Flight credits are airline-specific and can only be used on the airline for which the traveler originally booked their flight.

If my flight credit has a greater value than my flight, will I receive a refund?

Flight credits can be applied to your total, up to 100%, but any overage will not result in a refund.

If you need help, contact the TravelBank support team:

Email [email protected] .

From the website or mobile app: Open the left-hand menu and select “Chat with us”.

Publish date : December 09, 2022

Last update : November 22, 2023

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Use it or lose it: The Virgin Australia credits expiring in December

virgin air travel bank

I'm about to lose $296 in Virgin Australia flight credit – are you at risk too?

Virgin Australia Future Flight credits expire on 31 December 2023.

This type of credit was issued for bookings made on or before 20 April 2020 and then cancelled.

What's important about this date is that it was just before Virgin Australia went into voluntary administration.

That process means the funds are treated differently to flight credits issued after 20 April 2020.

And because of that, anyone with Future Flight credits now has around 2 weeks to use them.

The author's Virgin Australia Travel Bank account summary, showing $296 due to expire on 31 December 2023.

My Virgin Australia Travel Bank account summary, with $296 of Future Flight Credit due to expire at the end of the year. Image: Finder (Amy Bradney-George)

How I tried (and failed) to use this travel credit

I had 2 Virgin Australia Travel Bank accounts set up, and managed to successfully use the funds in one of them.

But then Virgin Australia stopped flying to my nearest airport (Coffs Harbour).

It also extended the expiry date for Future Flight credits, so using them became a problem I planned to deal with "in the future".

When I got an email reminding me about the definite expiry on 31 December, I considered a few ways to use them, including:

  • Asking for a refund (I also tried this in 2020)
  • Asking friends and family if they could use them for upcoming trips
  • Booking a flight from a different airport
  • Booking a flight and then cancelling it

The last two options seemed to be my best bet – and I got close to booking flights from Sydney to Perth to visit friends next year.

Then I realised the 31 December 2023 deadline was for both the booking and the actual flight.

So I started looking at flexible flights that I could book and then cancel.

I was hoping to get a credit with a later expiry date.

But when I checked the Future Flight credit terms and conditions, I discovered cancelling would only get me a new "Future Flight credit".

And this particular type of credit would still expire on 31 December 2023.

So now I'm resigned to that fact that the $296 in credit is going to expire.

Getting myself to Sydney or another airport to make use of them would cost more than they're worth.

How to check when your Virgin Australia flight credit expired

Virgin Australia has 2 types of flight credit:

  • Future Flight credit: For bookings made on or before 20 April 2020. These expire at the end of this year.
  • Standard credit: For bookings made on or after 21 April 2020. These credits expire on 30 June 2025.

You can view details about your flight credit by logging in to your Virgin Australia Travel Bank account.

These accounts are set up when credit is issued, with login information sent by email.

You can also enter your Travel Bank username on Virgin Australia's booking page to check the type of credit and (hopefully) use it.

The Virgin Australia booking page details for someone who has entered their Travel Bank username.

You can view and redeem your travel credit by entering your Travel Bank username on the Virgin Australia booking page. Image: Finder (Amy Bradney-George)

In October, the ABC reported that Virgin Australia had $270 million in Future Flight Credits.

So if you have any credits, make sure you check the expiry to avoid losing them at the end of the year.

Planning your next trip? Check out our frequent flyer tips for ways to earn points and use them for flights instead of cash.

  • Virgin Australia Future Flight credit terms and conditions
  • ABC news article by Rhiana Whitson, Posted Tue 31 Oct 2023 at 3:20pmTuesday 31 Oct 2023 at 3:20pm, updated Tue 31 Oct 2023 at 8:34pm

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Use your card to earn Virgin Points to put towards your next flight.  

If you love flying Virgin Atlantic, and enjoy turning your everyday spending into rewarding adventures, you’ve landed in the right place. We’re not accepting new applications right now, but if you’re already a cardholder (we could tell you were a high flyer) here’s a reminder of some of the benefits.

Virgin Atlantic

Virgin Atlantic Black Card

  • 3 points per dollar spent directly on Virgin Atlantic purchases.
  • 1.5 points per dollar spent on all other purchases.
  • 2,500 points for each of the first two authorized users added to your card (up to 5,000 in total).*
  • Virgin Points don’t expire
  • Earn 25 tier points per $2,500 in purchases (maximum 50 per month)

Virgin Atlantic

Virgn Atlantic White Card

  • 3 points per dollar spent directly on Virgin Atlantic purchases
  • 1 point per dollar spent on all other purchases.
  • 2,500 points for an additional authorized user added to your card (maximum one additional user).*
  • Virgin Points don’t expire.

Remember you earn Virgin Points on every purchase made with your Virgin Atlantic Mastercard, plus extra points when you spend with Virgin Atlantic. When you have enough points, you can redeem them for flights to the UK and beyond, upgrades and more. Points don't expire, so you can save them up for as long as you like before deciding where they’ll take you.     

And fasten your seatbeat, because that’s not all . . .   

Manage your account

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Control from the comfort of your own phone

With online banking, you can view your balance and monthly statements at a finger-scroll, and take charge of your money and make it easier to pay your credit card bill on time.

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Got a special someone to share your adventures? Add them to your account and get 2,500 points for each of the first authorized users on the black card (up to 5,000 in total) and 2,500 points for one authorized user on the white card. Then watch the points from every purchase they make on the credit card add to your joint vacation pot.  Call 1.800.531.6058  to add an authorized user or to learn more.

*As the primary cardholder, you are responsible for all account activity incurred by additional cardholders.

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Log on to our online shopping site, Shops Away, and you’ll find hundreds of participating retailers*. Get bonus points for every $1 spent on purchases, and earn additional points when you spend with your credit card.

* Terms and Conditions  apply.

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By setting up your everyday monthly outgoings like utilities, cable and phone bills to be charged to your credit card you'll earn points without even thinking about it. That's peace of mind - with points. Contact your service provider.

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As a member of the Virgin Atlantic Flying Club and Virgin Red, every adventure fuels the next, with opportunities to earn and spend Virgin Points that stretch as far as the eye can see. And from 30,000 feet up, that’s a  really  long way. Learn more here.

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Learn, Use, Repeat. A detailed trip into the world of Points, Miles, and Travel. How to earn more Miles and how to use those miles more effectively

virgin air travel bank

Things to Keep in Mind About Airline Travel Bank Credits

Editor’s Note: The following Post is Guest written by Matt from Miles Earn and Burn. Special thanks to Matt for putting this resource together.

In Episode 48 of the Milenomics No-Annual Fee Edition Podcast, Robert and Sam talked about the perils involved in holding funds in airline travel banks or certificates. To summarize this excellent discussion, each airline has different expiry rules, travel banks are held and redeemed in different ways, and sometimes you can extend the validity of the funds, but sometimes not. Of course these funds are still useful in travel hacking, especially for cashing out certain types of travel credits from premium credit cards.

Perhaps it goes without saying, but if you have the choice between a full cash-out and a travel bank, always take the full cash out. Travel banks aren’t the same as cash and shouldn’t be treated as such. Cash, for example doesn’t expire, cash can be used to buy seat-upgrades and pay change fees, cash doesn’t tie you to a particular airline, cash can be invested to earn a return. Cash is fungible, travel bank funds are not. For those times when cash isn’t an option, here are the basic rules for the major US airlines in order of my perceived ease of use:

United Travel Bank

United’s Travel Bank is arguably the most straight forward to use and keep active. It unfortunately can’t be used on non-United or United Express flights, and as of January 14, 2021 it doesn’t seem to work as a way to cash out American Express Platinum airline credit.

Note: United’s Travel Bank Terms and Conditions only mention an expiration at 18 months, but they show a different expiration date next to each load at this link . It’s unclear whether either or both apply. To be safe, I’d assume both.

JetBlue Travel Bank

JetBlue’s Travel Bank is managed by Sabre, not JetBlue itself, a fact which is painfully obvious when you try and interact with it and see how disconnected from JetBlue’s website it truly is.

Alaska Airlines Credit Certificates

Alaska doesn’t have a travel bank, but they have a wallet which lets you combine certificates into something that looks like a bank. You can see your wallet funds at this link . During the height of the travel downturn caused by the COVID pandemic Alaska let you convert certificates into miles, however that offer has expired and I don’t expect it to come back.

Southwest Airlines Travel Funds

Southwest travel funds are easy to see and manage , but there’s a huge caveat with them: if you book airfare using multiple funds, the earliest expiration date applies to the new booking — you must complete travel before expiration and if you cancel the newly booked ticket, you’ll get a new travel fund certificate that expires on the date of the earliest expiration original funds.

Delta Air Lines eCredits

Delta has no formal travel bank program, but they do have eCredits for non-refundable fares cancelled more than 24 hours after booking. You can use up to three of them per ticket, but the eCredit must be booked in the name of the certificate holder. If everything is working with Delta’s IT, you should be able to see them at this link . (Note: This never works for me, but I’ve seen it work for others. I have to call reservations to find out what I’ve got.)

Note that unlike most other airlines, Delta’s eCredits just require that you book by expiration, even if your flight is months after the expiry of the eCredit, it can still be used to pay for airfare.

American Airlines Vouchers

American doesn’t have a full travel bank like some other airlines, but they do have eVouchers, Travel Vouchers, and Trip Credits, all of which are largely similar.

Matt is the creator of Miles Earn And Burn , a travel hacking short-post blog that posts once per day, Monday through Friday.

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Helpful overview, thanks for the work Matt

Thank you Mike and Maria!

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  • Travel Advice

Virgin Australia extends Covid flight credit expiry date

Virgin Australia has, for the third time, made a huge change to those who have Covid flight credits that is due to expire in a few months.

Shireen Khalil

Scoot launch $355 Aussie fares to Europe

Qantas announce major price hike

Qantas announce major price hike

‘Could lose billions more’: Boeing in crisis

‘Could lose billions more’: Boeing in crisis

Virgin Australia passengers have won in their battle to have Covid flight credits extended.

The $120 million worth of Covid-related travel credits, which apply to bookings for flights departing before 31 July 2022, were due to expire in December.

Gold Coast man David Nelson told A Current Affair he has just shy of $2000 worth of credit.

“There is no budging on it and everyone like me in this boat is probably getting the same answer – use it or lose it,” Mr Nelson said. “Give it back or extend the credits.”

However, following pressure from the Australian Competition and Consumer Commission (ACCC), Virgin has now extended the expiry date to June 2025.

Virgin Australia has extended the expiry date of its covid flight credits. Picture: Brendan Radke

“Virgin Australia has extended its ‘Covid Credits’ for the third time, giving our customers nearly two more years to use these credits,” a Virgin spokesperson told news.com.au.

“Customers will now be able to use their ‘Covid Credits’ to book and fly by 30 June 2025.

“Covid Credits’ are Standard Credits issued on or before 31 July 2022, for bookings made from 21 April 2020 through 31 July 2022.

“During this period, over $1.2 billion of ‘Covid Credits’ were issued.”

The spokesperson said 90 per cent of those credits have already been used by customers, with approximately $120 million remaining.

News.com.au understands the decision to extend Covid credits was made on Friday last week and at that time the airline started communicating this information directly with customers by email, on its website and through the airline’s trade partners.

The expiry date has been extended after pressure from the ACCC. Picture: Gaye Gerard/NCA NewsWire

While the extension will be automatically applied to all ‘Covid Credits’, the airline advised new expiry date may take up to eight weeks to appear in guests’ Travel Banks.

Those credits can be used to book travel on any Virgin Australia flight, including international codeshare flights with partners such as ANA, Singapore Airlines, United Airlines and Qatar Airways which carry a VA flight number.

There’s no minimum spend, and the credits are not limited to travellers named on the original booking – although there’s no option to have the credits refunded.

Meanwhile, it’s important to note these are different to the Future Flight Credits issued for flights cancelled when the airline was in administration in 2020.

It has an estimated $290 million in unredeemed Future Flight credits, which are still set to expire at the end of this year.

Prior to Virgin agreeing to an extension, an ACCC spokesperson told The Australian the watchdog encourages the airline to extend its expiry dates for all Covid flight credits “to ensure consumers are able to effectively use these credits”.

“This included providing a guidance for the travel industry recommending that businesses should allow consumers a reasonable period in which to use Covid-related credits,” the spokeswoman said.

Qantas also succumbed to pressure from the ACCC. Picture: Mark Stewart

The ACCC acknowledged that travel credits issued to customers before Virgin Australia entered administration in April 2020 were a special case.

“In such administration processes, the new business is generally able to choose what liabilities of the old business it will or won’t take on,” the spokeswoman said earlier this month.

“As part of the sale to Bain Capital, it agreed to continue to honour existing Virgin credit notes and the administration process included a federal court decision that endorsed the approach taken to Virgin credits that were outstanding at the time of the administration.”

The ACCC accepted these would expire on December 31, if customers were unable to use them, the publication reported.

Qantas also recently succumbed to pressure from the ACCC to do the same thing with its $570 million worth of Covid travel credits.

In late August, former Qantas boss Alan Joyce announced the airline will scrap its December 31 expiry date giving travellers more time to redeem the money on flights or seek a refund.

“Today we’re scrapping the expiry dates on all travel credits that came out of Covid,” Mr Joyce said in a video at the time.

“If you have a Qantas Covid credit, you can request a cash refund at any point in the future.

More Coverage

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“And if you have a Jetstar Covid voucher, you can use it for travel indefinitely.”

Mr Joyce said the company had “listened” to furious customers, admitting the credit system “was not as smooth as it should have been”.

Separately, the consumer watchdog also launched Federal Court action against Qantas, alleging the airline advertised tickets for 8000 flights that had already been cancelled.

Budget airline Scoot is selling flights from Australia to Europe from just $355, as well as other popular overseas destinations.

Qantas customers have been warned of a significant price increase as the airline makes a change not seen in seven years.

Plane parts ripping off during flight, failed production audits and a whistleblower dead – industry giant Boeing is facing a reputational crisis.

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What is my baggage allowance?

Economy Classic and Delight  One checked in bag  Maximum weight 23kg  Maximum dimensions 90 x 75 x 43cm (35.5 x 29.5 x 16ins)    Economy Light   Economy Light tickets don't come with a free checked in bag, but you can buy additional baggage when you check in.    Premium  Two checked in bags  Maximum weight 23kg each  Maximum dimensions 90 x 75 x 43cm (35.5 x 29.5 x 16ins)    Upper Class  Two checked in bags  Maximum weight 32kg each  Maximum dimensions 90 x 75 x 43cm (35.5 x 29.5 x 16ins) 

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If you've booked Economy Classic, Economy Delight, Premium or Upper Class, click or tap on 'Choose seats' in My Booking to reserve an available seat.

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You can purchase an addition 7 pieces of baggage when you Check in online or up to 10 pieces at the airport. 

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Please complete the form on the link below.

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Before you we can process any refunds, please read our Refunds webpage which will give you all the information you need to proceed with your refund. 

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You’ll need your 6-digit alphanumeric booking reference starting with A to G (e.g., A3B2DE).

Refunds can only be made to the original form of payment.

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Claire Dickey is a product editor for Bankrate, CreditCards.com and To Her Credit. Before joining Bankrate, Claire worked as a copywriter for brands within the telecommunications industry as well as a hybrid marketing and content writer.

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At Bankrate we strive to help you make smarter financial decisions. While we adhere to strict editorial integrity , this post may contain references to products from our partners. Here's an explanation for how we make money and how we rate our cards . The content on this page is accurate as of the posting date; however, some of the offers mentioned may have expired. Terms apply to the offers listed on this page. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer.

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Image of Virgin Atlantic World Elite Mastercard®

Virgin Atlantic World Elite Mastercard®

*The information about the Virgin Atlantic World Elite Mastercard® has been collected independently by Bankrate.com. The card details have not been reviewed or approved by the card issuer.

A FICO score/credit score is used to represent the creditworthiness of a person and may be one indicator to the credit type you are eligible for. However, credit score alone does not guarantee or imply approval for any financial product.

Intro offer

30,000 bonus Virgin Points after spending $1,000 or more on purchases within the first 90 days of account opening. Earn up to 15,000 bonus Virgin Points every anniversary after qualifying purchases. Earn up to 5,000 bonus Virgin Points when you add additional cardholders to your account

Offer valuation

Offer valuation is not available for this credit card.

Rewards rate

3 miles per dollar spent directly on Virgin Atlantic purchases 1.5 miles per dollar spent on all other purchases

Regular APR

On This Page

  • Pros and cons
  • Current offer details
  • Value of rewards
  • Key cardholder perks
  • Understanding the fees
  • Virgin Atlantic World Elite vs. other hotel cards
  • Frequently asked questions

Editor’s note: Some of the offers on this page may be expired. Check out our Best Credit Cards page for the most up-to-date offers for our favorite credit cards.

Virgin Atlantic World Elite Mastercard Overview

For frequent flyers of Virgin Airlines who prefer rewards for future trips, the Virgin Atlantic World Elite Mastercard could be worth adding to your wallet. Earn 3X points on Virgin Atlantic purchases including flights, holiday packages, and in-flight extras plus 2.5X points on all other purchases. That makes the $90 annual fee is easy to recoup. Also, for those who don’t travel as much, this can act as a good flat-rate card for everyday buys.

That being said, this card is geared towards Virgin Atlantic customers only. While you can earn points on any eligible purchase, all rewards are only redeemable on Virgin Atlantic travel. For most this may be too narrow but for brand loyalists, this card can go a long way.

What are the advantages and disadvantages?

30,000 Flying Club bonus miles when you spend $1,000 or more within the first 90 days of account opening

No foreign transaction fees

Opportunity to earn a Premium upgrade or a companion ticket (after qualifying purchases)

Popular airline partners like Delta Air Lines, Air France and Air China

3% balance transfer fee ($10 minimum)

Blackout dates may apply

No introductory APR period (18.24% – 26.24% variable APR on purchases and balance transfers)

A deeper look into the current card offer

Quick highlights.

  • Rewards rate : 3X points per dollar spent directly on Virgin Atlantic purchases. 1.5X points per dollar spent on all other purchases
  • Welcome offer : Earn 30,000 bonus Virgin Points after spending $1,000 or more on purchases in the first 90 days of account opening
  • Annual fee : $90
  • Purchase intro APR : N/A
  • Balance transfer intro APR : N/A
  • Regular APR : 18.24 percent to 26.24 percent, variable

Current Welcome Offer

New cardholders can earn 30,000 bonus points when they spend $1,000 on purchases within the first 90 days of opening an account. This is halved from the previous 60,000-mile bonus after spending $2,000 within 90 days of owning the card. While the value is a clear downgrade, it is easier to obtain with cardholders only having to spend $334 per month versus $668.

According to the Points Guy valuation , Virgin Atlantic Flying Club points are worth 1.5 cents per dollar, which is an average rewards rate for travel cards. In total, this bonus is worth $450, much higher than the $90 annual fee.

Rewards Rate

With a rate of up to 3X points on every purchase, Virgin Atlantic Flying Club points accumulate quicker than you think. Redemption may be limited, as points can only be used on Virgin Atlantic travel options but can be applied on a variety of travel bookings such as flights, seat upgrades, and more. You can also use a combination of points and miles to cut costs. Keep in mind that blackout dates can apply depending on dates and locations.

How you earn

Built for Virgin Atlantic loyalists who travel often, the Virgin Atlantic World Elite Mastercard gives you multiple opportunities to earn bonus miles.

Virgin Atlantic offers three membership tiers (Red, Silver and Gold) through which you can gain benefits like premium check-in, lounge access and rewards flights. Every $2,500 you spend on net purchases with the Virgin Atlantic World Elite Mastercard, you’ll earn 25 Tier Points (a maximum of 50 Tier Points can be earned each month and 600 Tier Points each year).

Super-spenders can earn either a premium upgrade or same-class companion ticket after spending $25,000 annually. Other bonus mile-earning opportunities include 15,000+ Flying Club bonus miles each anniversary (after qualifying purchases) and up to 5,000 Flying Club bonus miles when you add an authorized user to your card. Miles don’t expire as long as your account is active once every three years.

If you value a solid list of transfer airline partners, the card boasts quite a few, including:

  • Delta Air Lines
  • KLM Royal Dutch Airlines
  • Hawaiian Airlines
  • All Nippon Airways
  • South African Airways
  • Virgin Australia
  • Singapore Airlines
  • Scandinavian Airlines
  • Air New Zealand

You can also earn and spend miles with Virgin Atlantic’s list of 13 hotel partners.

How to redeem

There’s no limit to the number of miles that you can earn, and miles can be redeemed for either Virgin Atlantic flights, partner flights or upgrades. Whether booking a Virgin Atlantic Holiday, getting a rental car, or reserving a room with one of the hotel partners, your Virgin points go far. Say you spend $1,500 each quarter on Virgin Atlantic purchases and an additional $200 a month on all other purchases. You’ll have earned 21,600 miles by the end of your first year. Based on your spending, you’ll qualify for the 30,000-mile welcome bonus (achieved after spending $1,000 within your first 90 days of account opening), for a total of 81,600 miles.

However, you can only spend points on travel bookings and extras, which can be a big drawback for those who prefer to spend points on purchases or redeem for statement credits.

How much are the Virgin Atlantic World Elite Mastercard rewards worth?

You earn 1.5 cents per dollar spent with your Virgin Atlantic World Elite Mastercard. As you can only redeem points through Virgin Atlantic offers, this point value stays consistent versus other cards that can vary depending on the redemption method like the Chase Sapphire Reserve. This rate is higher than some popular airline miles, such as Delta SkyMiles and United MileagePlus.

Other Cardholder perks

Because of its partnership with Mastercard, this card has more than enough perks to make it worth its yearly price tag. Not only does it come with protections such extended warranty protection as well as a few Bank of America benefits ($0 liability guarantee for fraudulent transactions, FICO® Score for free access and account alert reminders), but it also offers benefits for special events and shopping.

Travel protections

This card offers travel benefits like emergency roadside assistance, travel assistance, extended warranty and concierge services,

You can also expect purchase assurance, meaning stolen or damaged items purchased with the card may be eligible for up to $1,000 in protection within 90 days from the date of purchase, common carrier travel accident insurance and identity theft recovery assistance.

Concierge service

Every cardholder has access to Mastercard’s concierge service, which helps you get VIP access to top-tier restaurants, hotels, and hard-to-find tickets. You will also get exclusive access to special events and discounts. The service is available 24/7 so you can get assistance any time you need. You can contact them through the Mastercard Concierge app, using an online request form or by calling the number on the back of your card.

Shopping bonuses

The Virgin Atlantic makes shopping even more rewarding with Shop Away, an online shopping site that lets you earn bonus points, up to 12 points per dollar spent on popular brands. Earn points on clothing, toys, beauty products and more. This becomes even more valuable when combined with the complimentary ShopRunner membership, giving cardmembers free 2-day shipping and returns at over 140+ stores.

Rates and fees

There’s a $90 annual fee for the Virgin Atlantic World Elite card, a great price for frequent Virgin Atlantic flyers. This can easily be offset by taking a Virgin Airlines flight of $170 or more. You can also recoup it through $350 in other purchases.

While there are no foreign transaction fees, making it a great go-to card overseas, there are other fees to consider. Currently, there are no intro APR offers on purchases and balance transfers so the ongoing, variable 18.24 percent to 26.24 percent when you leave a balance on your card. For balance transfers and cash advances, a 3 percent or $10 fee, whichever is greater. There’s also a penalty. For late penalties, the APR is 29.99 percent and a late fee up to $40 is applied.

How does Virgin Atlantic World Elite Mastercard compare to other travel cards

The Virgin Atlantic World Elite credit card is a great addition for Virgin Atlantic loyalists, but what about the travelers who want more from their travel credit cards? For frequent travelers, a more general travel card or rewarding co-brand card may be a better fit.

Image of Virgin Atlantic World Elite Mastercard®

Recommended Credit Score

Image of Bank of America® Premium Rewards® credit card

Bank of America® Premium Rewards® credit card

Receive 60,000 online bonus points - a $600 value - after you make at least $4,000 in purchases in the first 90 days of account opening.

2 points for every $1 spent on travel and dining purchases 1.5 points for every $1 spent on all other purchases

Image of Marriott Bonvoy Brilliant® American Express® Card

Marriott Bonvoy Brilliant® American Express® Card

Earn 185,000 Marriott Bonvoy bonus points after you use your new Card to make $6,000 in purchases within the first 6 months of Card Membership.

Earn 6X Marriott Bonvoy points for each dollar of eligible purchases at hotels participating in Marriott Bonvoy® 3X points at restaurants worldwide and on flights booked directly with airlines 2X points on all other eligible purchases

Virgin Atlantic World Elite Mastercard vs. Bank of America Premium Rewards credit card

For those who want a general rewards card on par with the Virgin Atlantic card, the Bank of America® Premium Rewards® credit card is a good choice. Both cards have similar annual fees (the Bank of America Premium Rewards card being $95 per year). The welcome bonus of 60,000 bonus points (after spending $4,000 on purchases in the first 90 days) is worth more than the Virgin Atlantic card bonus but it costs more upfront to receive.

However, if you don’t have a brand preference when traveling, the perks of the Bank of America Premium will definitely go much farther. This card gives cardholders access to the Visa Signature Luxury Hotel collection, which comes with room upgrades, complimentary breakfast, and a $25 food and beverage credit. You can also receive up to $100 flight credit, cutting down costs on flights.

Virgin Atlantic World Elite Mastercard vs. Marriott Bonvoy Brilliant American Express

If you prefer a co-brand card, the Marriott Bonvoy Brilliant ® American Express ® Card is very rewarding. While the annual fee is much higher at $650, the rewards rates are as well. You earn 6X points of eligible purchases when you stay at hotels participating in Marriott Bonvoy program as well as 3X points at restaurants worldwide and on flights booked directly with airlines and 2X points on all other eligible purchases. That’s twice as much as Virgin Atlantic rates and applies to more categories.

You also get airport perks that Virgin Atlantic World Elite card doesn’t like access to Priority Pass Select lounges and up to $100 for Global Entry or TSA PreCheck along with standard travel protections.

The biggest downside is the point value with Marriott Bonvoy points being only 0.84 cents per point versus Virgin Atlantic 1.5 cents. However, because of the varying categories and higher rates, it’s easier to earn more points with the Marriott Bonvoy Brilliant card.

Best paired with Virgin Atlantic World Elite Mastercard

Because of its specificity, the Virgin Atlantic World Elite Mastercard isn’t the best travel card by itself. This card would pair well with a general travel card that has no annual fee such as the Capital One VentureOne credit card . Not only do you earn 5X points on hotels and rentals cards, but you have a solid rate on all other general purchases at 1.25X points.

It can also be a good idea to have another co-branded card for hotels if you have a brand you love to stay at. For example, the Hilton Honors American Express has great rates on Hilton hotel and resort bookings at 7X points per dollar and 3X points on general purchases. It also earns 5X points at supermarkets, gas stations and restaurants in the U.S., all without charging an annual fee. Either option gives you a no-cost way to earn points towards your next trip.

Frequently Asked Questions

Is the virgin atlantic world elite mastercard hard to get, who issues the virgin atlantic card, can i downgrade the virgin atlantic.

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* See the online application for details about terms and conditions for these offers. Every reasonable effort has been made to maintain accurate information. However all credit card information is presented without warranty. After you click on the offer you desire you will be directed to the credit card issuer's web site where you can review the terms and conditions for your selected offer.

Editorial Disclosure: Opinions expressed here are the author's alone, and have not been reviewed or approved by any advertiser. The information, including card rates and fees, is accurate as of the publish date. All products or services are presented without warranty. Check the bank’s website for the most current information.

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6 Things to Know About United TravelBank

JT Genter

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

Whether you're saving up for a special occasion — like a honeymoon — or just an upcoming getaway, many travelers opt to save future travel funds in a dedicated bank account. For United Airlines loyalists, this process can be even simpler.

United MileagePlus account members can access a budgeting tool called United TravelBank. Let's dive into the things you'll want to know about the service, how to use it and if it's worth "saving" money in this account at all.

What is United TravelBank? How does it work?

United's TravelBank is pretty much what it sounds like — an online account designed for accumulating travel funds for future United flights. It aims to simplify United MileagePlus members’ budgeting for future personal and/or business flights.

Once the account is set up and has money in it, it syncs with both united.com or the United mobile app as a payment option.

» Learn more: How to use the United MileagePlus X app to earn miles

virgin air travel bank

What to know about United TravelBank

1. you can purchase united travelbank credits for your account.

United gives MileagePlus members the opportunity to buy deposits for their own TravelBank account. However, you can only purchase TravelBank credits in one of six amounts:

If you want to deposit a different amount, you can do so across multiple transactions. Say you want to deposit $150. Just purchase $50 in funds and then make another purchase of $100.

The only limitation is that you can't exceed $5,000 per day per MileagePlus account, meaning that you can do at least five purchases per day.

2. United TravelBank credits are valid for five years

Does United TravelBank expire? Yes. Purchased funds are valid for five years from the date the funds are deposited into your TravelBank account. That gives you plenty of time to use the funds.

That's a much longer validity than other types of airline travel credits. For instance, when purchasing airfare on United, you generally only have 12 months from the date of purchase to use those funds for a flight. So, if you really aren't sure that you'll be able to travel in the next year, you can use the United TravelBank to stash money away for future airfare purchases.

Even with the generous expiration policy, we recommend using up your full TravelBank balance whenever possible to avoid leaving money on the table.

3. You can get United TravelBank credits by holding an IHG card

One of the unexpected ways to get United TravelBank credits is through select IHG credit cards. IHG One Rewards Premier Credit Card and IHG One Rewards Premier Business Credit Card customers can enroll to get up to $50 in TravelBank Cash each calendar year. Cardholders get one deposit of $25 in early January of each year and another $25 deposit in early July.

However, these funds work differently from purchased TravelBank funds. Instead of having five years of validity, you only have a little over six months to use these funds before they expire. The $25 deposited in early January expires on July 15 of the same calendar year, and the $25 funded in July will expire on Jan. 15 of the next year.

During the two-week crossover period, you could have up to $50 in active TravelBank funds from this IHG credit card benefit. That's probably not going to be enough to cover an entire flight, but at least it can save you some out-of-pocket cost on your next United flight.

Eligible cardholders can go to ihg.com/united to register to start receiving this new card benefit. You'll need to log into your IHG One Rewards account and then provide your United MileagePlus number and last name to complete registration. The terms and conditions note that it may take up to two weeks after registration before you receive your first $25 TravelBank deposit.

4. It’s possible to use credit card travel credits to fund your United TravelBank

United TravelBank purchases often code as travel expenses on your credit card bill. That means you can earn bonus points when using credit cards with a travel bonus category. And you might even be able to use credit card travel credits — such as the Chase Sapphire Reserve® $300 annual travel credit , the Citi Prestige® Card $250 air travel credit or certain other credit card incidental fee credits.

» Learn more: The best airline credit cards right now

5. You can't use United TravelBank funds for other travel purchases

A major downside of the United TravelBank is that funds can only be used to book United-operated or United Express-operated flights, plus certain subscription products.

Travelers living near an airport with a strong United presence may not mind being limited to flying United. However, if Delta Air Lines, Alaska Airlines or American Airlines offers a much cheaper airfare, you won't be able to use your United TravelBank funds to purchase those flights.

Likewise, United TravelBank funds can't be used for hotels or car rental purchases.

» Learn more: United vs. Delta — Which is best?

6. The United TravelBank doesn't earn interest

Another downside of saving funds through the United TravelBank is that you won't earn interest on the saved funds. Over the past few years, interest rates have been so low that you wouldn't have missed out on much interest income by placing funds in the United TravelBank instead.

However, now that interest rates are increasing , you might be able to grow your travel funds faster by saving funds in an actual savings account rather than the United TravelBank.

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How to use United TravelBank

Once you’ve added money to the TravelBank account, you can select TravelBank cash as a payment option when logged into united.com or the United app.

When you're ready to use your travel funds, just log into your United MileagePlus account and search for a paid flight. On the checkout page, select the TravelBank payment option. Then, you can then enter precisely how much of your funds you want to apply to this booking.

how to use united travel bank

Note that you can only use TravelBank funds for flights priced in U.S. dollars. And unfortunately, you can't use TravelBank funds to pay taxes and fees on a MileagePlus award ticket. For cash bookings, TravelBank monies can be used to cover the ticket price, taxes and surcharges.

Even if you have enough funds to cover the entire purchase, you may want to charge part of your flight booking to a credit card that provides travel insurance .

TravelBank cash can be used alone or in combination with other accepted forms of payment, such as Apple Pay, Visa Checkout or PayPal.

Is United TravelBank worth it?

The United TravelBank provides travelers with another way of stashing away funds for future travel. MileagePlus members can fund as little as $50 at a time, up to $5,000 per day. Your funds are valid for five years from the date of deposit, giving you plenty of time to use them.

However, funding the United TravelBank locks you into booking paid flights through United, decreasing the flexibility of your money. You can't even use TravelBank to pay for taxes and fees on award travel. So, you may only want to deposit funds in the TravelBank if you're sure that you will be paying for a United flight in the near future.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

Chase United Airlines Mileage Plus Credit Card

on Chase's website

1x-2x Earn 2 miles per $1 spent on dining, hotel stays and United® purchases. 1 mile per $1 spent on all other purchases

50,000 Earn 50,000 bonus miles after you spend $3,000 on purchases in the first 3 months your account is open.

Chase United Mileage Plus Explorer Business Credit Card

1x-2x Earn 2 miles per $1 spent on United purchases, dining, at gas stations, office supply stores, and on local transit and commuting. Earn 1 mile per $1 spent on all other purchases.

100,000 Earn 100,000 bonus miles after you spend $5,000 on purchases in the first 3 months your account is open.

Chase United Quest Credit Card

1x-3x Earn 3x miles on United® purchases, 2x miles on dining, select streaming services & all other travel, 1x on all other purchases

60,000 Earn 60,000 bonus miles and 500 Premier qualifying points after you spend $4,000 on purchases in the first 3 months your account is open.

virgin air travel bank

IMAGES

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VIDEO

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COMMENTS

  1. Login Page

    Travel Bank is an account that allows you to hold your travel credits with Virgin Australia in one place. Every time you receive a travel credit from Virgin Australia, your travel credits will be combined into one Travel Bank up to a total of AU$4,999 (excluding corporate benefit and reward travel credits).

  2. Welcome to Agency Management

    Travel Bank is an online account that allows customers to manage their credits with Virgin Australia. It has replaced the credit shells and vouchers that you may be familiar with. For more detailed information regarding Travel Bank and your credits, visit the FAQ Page.

  3. These Virgin Australia flight credits expire on December 31

    Friday, 22 Dec 2023, 11:11:12 am Boeing-Tragic If there were anybody at Bain/Virgin with a functioning brain truly attuned to BDM, they'd extend the FFC for another 5 years but on the condition that they pay no more than, say, 50% of a flight (the balance paid with cash/credit card).

  4. Flight Credit

    Home Credit Cards Rewards & Benefits Flight benefits FLIGHT BENEFITS Enjoy exclusive flight benefits, on us, each year when you're a Virgin Australia Velocity Flyer or High Flyer cardholder. Annual Flight Benefits Available Enjoy a $129 Virgin Australia Gift Voucher, each year 17.

  5. Frequent Flyer

    As the frequent flyer program of Virgin Australia, we make it wonderfully easy for our members to get to their dream reward sooner. About the program. Redeem your Velocity Points on flights, flight upgrades, car hire, hotels, products, gift cards - even wine. The choice is yours. Redemption options.

  6. What's on

    In the spirit of reconciliation Virgin Australia acknowledges the traditional custodians of country throughout Australia and their connections to land, sea, sky and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

  7. View and use my flight credits

    Figure 1. View flight credits on the Flights page Select "View Credit" to see your flight credit details (see Figure 2). Figure 2. Flight Credits details View flight credits from My Account page You can also view your flight credits on the My Account page.

  8. Use it or lose it: The Virgin Australia credits expiring in December

    Posted: 14 December 2023 5:07 pm News I'm about to lose $296 in Virgin Australia flight credit - are you at risk too? Virgin Australia Future Flight credits expire on 31 December 2023. This type of credit was issued for bookings made on or before 20 April 2020 and then cancelled.

  9. A card that really takes you places

    Flying Club A card that really takes you places A card that really takes you places Use your card to earn Virgin Points to put towards your next flight. If you love flying Virgin Atlantic, and enjoy turning your everyday spending into rewarding adventures, you've landed in the right place.

  10. Things to Keep in Mind About Airline Travel Bank Credits

    United's Travel Bank is arguably the most straight forward to use and keep active. It unfortunately can't be used on non-United or United Express flights, and as of January 14, 2021 it doesn't seem to work as a way to cash out American Express Platinum airline credit. Earning. Load your travel bank at this link.

  11. Login Page

    Travel Bank is an account that allows you to hold your travel credits with Virgin Australia in one place. Every time you receive a travel credit from Virgin Australia, your travel credits will be combined into one Travel Bank up to a total of AU$4,999 (excluding corporate benefit and reward travel credits).

  12. Virgin Atlantic Partners: What to Know

    In addition to partner airlines, Virgin Atlantic is a transfer partner of American Express, Bilt, Capital One, Chase and Citi. These partners transfer points at a 1:1 ratio with a minimum of 1,000 ...

  13. Virgin Australia extends Covid flight credit expiry date

    September 28, 2023 - 3:05PM Virgin Australia passengers have won in their battle to have Covid flight credits extended. The $120 million worth of Covid-related travel credits, which apply to bookings for flights departing before 31 July 2022, were due to expire in December.

  14. Virgin Travel Bank

    Hello all we have $676 in Virgin Travel Bank from March 2020 - refunded not due to COVID other medical reasons. I have tried to book flights MEL-OOL return in October and when I get to the end get "you do not have sufficient Travel Bank funds to pay" when flights total $656 - less than total of $676.

  15. Virgin Atlantic help centre

    If you added your Flying Club number to your partner airline booking, it can take up to 6 weeks for your Virgin points to be verified and credited to your account. ... You must have booked directly with Virgin Atlantic, and not a travel agent or third-party company. You'll need your 6-digit alphanumeric booking reference starting with A to G ...

  16. Bank Of America Virgin Atlantic World Elite Mastercard Review 2024

    Bank of America's Virgin Atlantic World Elite Mastercard ... air travel and hotels, 1 point per dollar on all other eligible purchases and a total of 10 points per dollar on hotels, car rentals ...

  17. PDF Future Flight Credit Frequently Asked Questions

    Airline Operated flights). This includes future services Virgin Australia may operate as the travel market recovers and more destinations become available − Flight bookings using Future Flight credits are subject to seat availability within the fare class available for Future Flight credits on the flight selected.

  18. Virgin Atlantic World Elite Mastercard® Review

    There's a $90 annual fee for the Virgin Atlantic World Elite card, a great price for frequent Virgin Atlantic flyers. This can easily be offset by taking a Virgin Airlines flight of $170 or more ...

  19. United TravelBank: What You Need to Know

    United's TravelBank is pretty much what it sounds like — an online account designed for accumulating travel funds for future United flights. It aims to simplify United MileagePlus members'...

  20. 'Don't give up': How to claim your COVID flight credits

    Virgin, which fell into administration during COVID and was reborn with fresh capital, has a similar travel bank system with an online login function that requires similar personal data.

  21. Book Early Fares

    Economy one way. lite fare from. $169*. See all dates and book. Virgin Australia on sale. Find your flights with domestic and international specials on now.