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Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents  for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.

Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.

Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.  

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Based on RACQ data as at 4 April 2024, over 350,000 Queenslanders held Household Insurance policies with either Home cover, Contents cover, or Home and Contents cover.

+Based on RACQ data during the assessment period 1 January to 31 December 2023, 99.22% of comprehensive car insurance claims closed (excluding withdrawn and duplicate claims) were not partially or fully rejected.

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Home > Travel Insurance > RACQ Travel Insurance Review

RACQ Travel Insurance Review

Learn more about RACQ’s travel insurance policies to find out about their coverage and fees and compare them with other insurers today.

Fact checked

Far from just providing roadside assistance to Queensland motorists, the Royal Automobile Club of Queensland (RACQ) offers banking, home, car and travel insurance to millions across Australia. The Brisbane company was founded almost 120 years ago and has more than 1.7 million members today.

Savvy can help you compare RACQ's policies with those of other insurers in the market by breaking down their insurance products for you. You'll be able to weigh up factors such as inclusions and exclusions, claim limits and premiums.

Find out more about what RACQ offers by comparing with Savvy and grab a quote today.

*Please note that Savvy does not represent RACQ for its travel insurance products.

More about RACQ travel insurance

What travel insurance policies does racq offer.

RACQ offers several travel insurance policies , including:

• International Premium: RACQ’s most comprehensive international policy provides unlimited hospital and medical expense coverage, as well as coverage in other areas such as luggage and cruise insurance. You’ll also get 24/7 emergency assistance, whether holidaying in Jamaica or taking a much-needed trip to New York. This policy comes with limited coverage for COVID-19-related costs, which includes reimbursement of medical treatment and any cancellation fees or booking deposits if you need to cancel due to testing positive.
• International Standard: this policy offers fewer benefits than RACQ’s premium policy. For those who choose this option, you’ll miss out on COVID-19 benefits, but you’ll still get coverage for medical treatment, travel delays, personal liability and cancellation fees.
• International Saver: designed for those travelling on a budget, this policy covers total medical costs, some emergency expenses, loss of luggage and personal liability. However, you won’t be reimbursed for the excess on a rental car or any cancellation costs.
• Annual Multi-Trip: this type of multi-trip insurance policy will cover all your getaways within a specific 12-month period, making it ideal for frequent fliers. All the coverage of RACQ’s premium plan is included, plus you can choose a maximum trip length of up to 60 days.
• Domestic: this policy provides the broadest level of cover for those sticking close to home for their holiday. This domestic travel insurance policy covers you for some COVID-19-related expenses, such as cancellation and damage to your bags or personal items. You’re also covered if you’re on a cruise and must evacuate the ship because of a medical emergency.
• Domestic Cancellation Only: this coverage protects you for up to $1,000 per person if you’re required to alter or cancel your domestic travel plans due to unavoidable circumstances. This will cover the cost of things like cancellation fees, lost deposits and prepaid tickets.
• Rental Car Excess Only: as the name suggests, this provides you with up to $8,000 in rental car excess cover. COVID-19 coverage doesn’t apply to either of the domestic “only” policies.

When you’re shopping around for travel insurance quotes online, it can be easy to get overwhelmed by the many options available to you. That’s why, whether you’re taking a holiday to Nepal or a trip up to Broome, it’s important to compare your options with Savvy so you can get the best deal on the market.

What optional extras are available through RACQ?

Like many other travel insurance companies, RACQ offers optional extras for both international and domestic getaways. These include:

• Skiing and winter sports cover: for an extra cost, you can include this snow and winter sports package on your travel insurance policy to protect you when you’re carving up the snow-capped ski fields. The benefits of this policy include the renting of equipment, slope closure, avalanches and poor weather. You can also claim lost ski lift tickets or medical costs if you injure yourself while you’re carving up the slopes.
• Choose your excess: this add-on allows you to choose how much you pay if you need to make a claim, which could potentially make the cost of your travel insurance cheaper. You would normally have to pay an excess of $250, but you can opt for less.

What exclusions should I be aware of when buying travel insurance through RACQ?

The purpose of travel insurance may be to protect you while you’re on holiday, but policies don’t offer endless coverage. That’s why it pays to check where your policy draws the line on cover to ensure you have the right one for your trip. RACQ has a range of exclusions, including:

• Trekking at more than 3,000 metres
• The breakdown of a marriage, relationship, or friendship
• Medical treatment for an unapproved pre-existing medical condition
• Travelling for medical tourism
• Intentionally injuring yourself
• Ignoring the Australian government’s ‘do not travel’ warnings for a specific country
• Travelling against the advice of doctors
• Acts of terrorism or war

If you’ve found a policy that catches your eye, make sure you review the Product Disclosure Statement (PDS) before you set your decision in stone.

What we think of RACQ travel insurance

What we like, $10 million personal liability cover.

RACQ offers you coverage up to $10 million if you’re found personally liable for damage of property or the injury of another person, which is almost double that of its competitors.

Competitive discounts for members

Just for being an RACQ member, you can receive a 20% discount on your travel insurance policy. This is quite competitive, given many other member organisations offer discounts of between 10% and 15%.

Ample policy options

RACQ offers up to seven different travel insurance options for international or domestic holidays which can suit travellers of most budgets.

What we don't like

Limited covid-19 coverage.

While many travel insurance providers offer COVID-19-related coverage across multiple policy levels, RACQ exclusively offers it on their premium and domestic policies.

Few optional extras

In most cases, providers offer you optional extras for motorcycle riding or adventure activities. However, RACQ only offers extra coverage for winter sports , such as skiing or snowboarding.

Acts of terrorism not covered

Some travel insurance companies will offer coverage for medical costs if your destination is struck by a terrorist attack. However, RACQ rules out cover completely for any terrorist activity.

Types of travel insurance

International.

International travel insurance can offer cover for a range of events, including medical expenses, lost luggage or items, cancellation fees and more when you're overseas and a long way from home.

If you're journeying within Australia, domestic policies are designed to offer many of the same protections as international travel insurance (with the exception of medical expenses).

Single trip

The most standard and common type of travel insurance, this policy can cover you for one trip starting and ending in Australia (and is available for both international and domestic travel).

Annual multi-trip

As the name suggests, this type of travel insurance covers multiple trips over a 12-month period. Depending on your insurer, you may be able to take an unlimited number of trips up to 90 days each.

You don't have to have a return ticket booked to take out cover while you're overseas. One-way travel insurance enables you to access cover without a set end date, such as if you're moving temporarily.

You may need to take out specialist coverage if you're setting sail on a cruise. Fortunately, cruise insurance can cover emergency evacuation, cabin confinement and more.

Just because you're older doesn't mean travel insurance isn't still important. If you qualify for cover, seniors' travel insurance can offer greater peace of mind for included events while you're travelling.

Adding winter sports or ski cover to your policy can add protection against damage to your equipment, piste closure due to bad weather and activities such as back-country skiing, heliskiing and more.

Adventure sports

Looking to enjoy some adventure sports on holiday? An adventure sports pack can grant you cover for a range of activities, such as hiking, scuba diving and motorcycle or scooter riding.

Jetsetting with the whole clan in tow? Some insurers offer family travel insurance, which enables you to include yourself, your partner and your dependent children under one policy to help you save.

If you're travelling interstate or overseas with your partner (or simply another friend or family member), you may be able to access a discount by taking out a joint or duo travel insurance policy.

Why compare travel insurance with Savvy?

Reputable insurance partners, fast and convenient online process.

You can complete the quote, comparison and purchase process online through Savvy quickly and easily.

Competitive quote costs

Regardless of the type of insurance you’re looking for, we can help you compare between competitive quotes.

Frequently asked questions about RACQ travel insurance

If something goes wrong while you’re on holiday, you can make a claim 24/7 through RACQ’s website or over the phone by following a few simple steps:

• Double-check with the PDS that your claim is covered
• Log onto RACQ’s online portal
• Provide ample details on your claim form
• Gather supporting evidence about your claim, such as medical or police reports and any receipts
• Submit your claim form. RACQ’s website says it will take up to ten working days for it to be assessed

Yes – RACQ offers limited coverage for those who are carrying a child on holiday . The travel insurance provider may accept claims of unexpected complications up to the 26th week of gestation or for childbirth due to an accident or injury. You will also be covered automatically for single, uncomplicated pregnancies. However, all other pregnancies require a medical assessment to be covered.

The cost of travel insurance is based on several factors, including:

• Destination
• Level of cover
• Any optional extras you choose
• Pre-existing medical conditions you need to disclose
• The policy excess you choose
• The type of insurer and insurance policy you buy

The most notable difference between multi-trip and single-trip travel insurance policies is that one covers you for multiple holidays over 12 months and the other only covers you for a single getaway. In contrast, a one-way travel insurance policy covers you for taking a single trip without a return ticket booked. You may also be able to extend a one-way policy for an extra 12 months if you pay an additional cost.

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RACQ Travel Insurance

Important information on terms, conditions and sub-limits.

Are you considering RACQ for your next travel insurance policy? We’ve gone through the fine-print to answer your burning questions about RACQ so you can find the right policy for your needs.

RACQ (Royal Automobile Club of Queensland Limited) is a mutual organisation with approximately 1.75 million members. Founded in 1905, RACQ began as a social club for car and motorcycle owners but has grown to become Queensland’s largest provider of car insurance and the second-largest provider of home insurance. RACQ has a range of products and services, including roadside assistance, travel insurance, banking, and travel agent services. RACQ travel insurance is underwritten by the Tokio Marine & Nichido Fire Insurance Co., Ltd.

RACQ travel insurance policies

RACQ offers three tiers of domestic travel insurance , as well as three tiers of international travel insurance . These tiers range from Saver, to Standard, and up to Premium. RACQ also offers an annual multi-trip travel insurance policy, if you’re looking for cover that will sustain multiple journeys over the course of a year.

• Single Duo Family

Limits shown apply

Covid medical cover

Covid cancellation cover

Overseas emergency hospital expense

Overseas emergency medical assistance

Maximum excess

Cancellation fees

Pay extra for no excess

Luggage and personal effects

Additional accomodation & travel

Emergency companion

Resumption of journey

Hospital cash allowance

Accidental death

Permanent disability

Loss of income

Credit Card fraud and replacement

Travellers cheques

Travel documents

Rental vehicle excess

Alternative travel expenses

Personal liability

Pre existing conditions

Cardiovascular disease

Mental health illness

High cholesterol

High blood pressure

Blood thinning medication

Activities covered

Bungee jumping

Conservation work

Mountain biking

Mountaineering

Rock climbing

Scuba diving

Snow sports

Ocean Cruise

$10,000,000

Assessment required, may cost extra

Annual Multi-Trip (45 days)

Annual multi-trip (30 days), annual multi-trip (60 days).

Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).

Does RACQ travel insurance have COVID-19 coverage?

RACQ does provide some coverage for COVID-19, however, it depends on your policy and level of coverage. Check the PDS for the full story on terms and conditions.

What other optional extras can I add to my RACQ policy?

Cruise cover

If you’re travelling on a cruise ship, then you’ll need to purchase RACQ’s cruise travel insurance on top of your policy, even if your cruise stays within Australian waters. If you do not get this optional extra, then any claims related to any part of your journey on a cruise ship will not be covered. You can pay the premium for cruise cover on any of RACQ’s policies, which will cover you for that policy’s included benefits while on the portion of your journey that takes place on a cruise ship. 

Ski and winter sports cover 

Snow travel insurance is important if you’re hitting the slopes, and without it, you may not be covered for any claims relating to snow sports. Through RACQ, the ski and winter sports cover is only available if you pay an extra premium on top of either a Premium or Standard policy, or if you have an annual multi-trip plan. 

Are pre-existing medical conditions covered under RACQ’s travel insurance?

RACQ automatically includes cover for some pre-existing medical conditions , although you must declare your pre-existing conditions and have them listed on your certificate of insurance in order to be covered. So, make sure you disclose any conditions that you do have at the time of applying. 

While you may have to pay an extra premium for your condition, some conditions are covered under your policy’s premium already. 

If your pre-existing medical condition is not eligible for automatic cover, you must apply to have a medical assessment. Contact RACQ on 1300 338 821, or complete your medical assessment online, as part of the travel insurance quote process, at http://www.racq.com.au/travelinsurance . They will then be able to tell you if your condition can be covered. 

What do I do if there’s an emergency during my trip?

If there’s an emergency, contact RACQ’s 24-hour emergency assistance and claims line on: 

+61 2 8055 1696

How do I make a claim with RACQ travel insurance?

To make a claim, head online to RACQ’s website and either register or log in to your account using the email address you used to purchase your policy. 

Alternatively, contact RACQ on:

Phone: 1300 338 821

Email: [email protected]

You will need to have supporting documents which are relevant to your claim, like receipts, police reports, or hospital invoices. RACQ will aim to notify you of the success of your claim within 10 working days. 

Is it possible to cancel my RACQ travel insurance policy?

You can cancel your policy and receive a full refund within 21 days of purchasing it, provided you have not started your journey, have not made a claim, or intend to make a claim. If you want to cancel after the 21-day cooling-off period, then you may be able to receive a partial refund, at RACQ’s discretion. 

To talk to RACQ about cancelling your policy, call them on 1300 338 821.

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Questions & Answers

What is the phone number for racq.

The phone number for RACQ is (07) 4131 6000.

Where is RACQ located?

RACQ is located at 249 Bourbong St, Bundaberg Central QLD 4670, Australia

What is the internet address for RACQ?

The website (URL) for RACQ is: https://www.racq.com.au/?utm_source=google&utm_medium=organic&utm_content=racq-bundaberg-4670&ut

What days are RACQ open?

RACQ is open: Monday:8:30 AM – 5:00 PM Tuesday:8:30 AM – 5:00 PM Wednesday:8:30 AM – 5:00 PM Thursday:8:30 AM – 5:00 PM Friday:8:30 AM – 5:00 PM Saturday:Closed Sunday:Closed

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RACQ Roadside Assistance Review

Racq offers strong benefits and service, but drivers can expect to pay higher premiums and a joining fee..

In this guide

Our verdict

Racq roadside assistance options, how does racq roadside assistance compare with other popular insurers in the market.

Read our review of other brands

• Find the best policy for you, with six different types of cover to choose from
• Generous towing limit of up to 200km (conditions apply)
• Members can access lots of discounts, including on fuel and movie tickets
• There's a joining fee, which many other brands don't have
• Most of RACQ's plans were among the most expensive we compared
• RACQ's 48-hour waiting period is longer than some other brands

RACQ offers strong benefits, with towing limits that surpass many competitors. However, you'll need to pay for one of its higher-priced policies to access these benefits.

How do I call RACQ roadside assistance?

If you have RACQ Everyday Lite, call 13 1111 for help. You can also use RACQ's roadside app or request help online.

Can you use RACQ if you are not a member?

If you've broken down and want help from RACQ, you'll need to purchase roadside assistance and then pay an additional fee for immediate service. You can call 131905 or buy online.

Does RACQ pay for towing?

Yes. Depending on the policy you buy and the destination you choose to be towed, RACQ covers towing up to a maximum of 200km. However, it's most basic policy will only cover up to 10km in towing.

Nicola Middlemiss

Nicola Middlemiss is a contributing writer at Finder, with a special interest in personal finance and insurance. Formerly a business and finance journalist, Nicola has written thousands of articles helping Australians better understand insurance and grow their personal wealth. She has contributed to a wide range of publications, including Domain, the Educator, Financy, Fundraising and Philanthropy, Insurance Business, MoneyMag, Mortgage Professional, Yahoo Finance, Your Investment Property, and Wealth Professional. Nicola has a Tier 1 General Insurance (General Advice) certification and a Bachelor's degree from the University of Leeds.

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• Help & support

Find your answer online or by connecting with us

Are you looking for help with...

• Updating personal details
• Making a payment
• Amending car insurance
• Making an insurance claim
• Updating direct debit details
• Replacing a car on roadside assistance
• Checking what you’re covered for
• Finding a Certificate of Insurance
• Accessing documents

Get in touch with us

Emergency roadside assistance.

Broken down? Out of petrol? We’ll send help to get you back on the road.

General enquiries

You can send an online enquiry anytime or call us between 7am to 11pm, including weekends and public holidays.

Insurance claims

If you have any questions, or you’d rather chat to someone on the phone, the claims team are ready to help.

What you can do online

Explore your online account to view or manage your details and products anytime, such as tracking a claim or making a payment.

More ways to connect with us

Visit one of our stores across Victoria for in-person assistance.

• Find a store

Interpreter services

Talk to us in your preferred language with access to over 160 languages. We also have a dedicated Mandarin speaking team.

• Get language support

Hearing impaired services

If you are deaf, hard of hearing or have a speech impairment, you can use teletypewriter services to contact us.

• Call 13 36 77

Calling from overseas

Are you currently outside of Australia? We’ve made it easy for you to reach us.

• Call +61 3 8627 0122

We’re here to listen. You can share a compliment, suggestion or complaint.

• Find out how

Need help with something specific?

Claim online You can claim online for car insurance, home insurance, caravan and trailer insurance, and motorcycle insurance. You can manage your claim and pay your excess online as well. 

For travel insurance, you can make a claim within the travel insurance portal .

Find out how to prepare for and make a claim. Take a look at our handy claims guides:

• vehicle insurance claims
• home insurance claims
• travel insurance claims.

Over the phone For motor, home, boat, business and caravan insurance claims, call 13 19 03 .

For travel insurance claims, call 1300 207 387 .

RACV Club members can contact our locations by phone, post or email.

If you prefer, you can send us an enquiry and we’ll get back to you shortly.  

RACV Club Membership Call:  1300 501 501 Email:  [email protected]

Our locations

City Club Call  03 9944 8888 .

Healesville Country Club & Resort Call  03 5962 4899 .

RACV Resorts

You can contact one of our resorts by phone or email.

If you prefer, you can  send an enquiry  direct to a resort, and the team will respond shortly. 

Cape Schanck Resort Call:  03 5950 8000 Email:  [email protected]

Cobram Resort Call:  03 5871 9700 Email:  [email protected]

Goldfields Resort Call:  03 5345 9600 Email:  [email protected]

Healesville Country Club & Resort Call:  03 5962 4899 
 Email:  [email protected]

Hobart Hotel Call:  03 6270 8600 Email:  [email protected]

Inverloch Resort Call:  03 5674 0000 
 Email:  [email protected]

Noosa Resort Call:  07 5341 6300 
 Email:  [email protected]

Royal Pines Resort Call:  07 5597 8700 
 Email:  [email protected]

Torquay Resort Call:  03 5261 1600 
 Email:  [email protected]

Cars and transport

Drive School 

If you’re looking for a driving instructor, search online to find one suited to any learner driver. 

For further help, call 1300 788 229 .

Roadside Assistance

To get help for roadside emergencies, call 13 11 11 . 

If you have Total Care or Extra Care, you can call the priority line on 1800 333 300 .

Emergency trades

If you have a home emergency, call 13 46 63 . We’ll send a qualified plumber, locksmith or electrician to you fast. 

Learn more about what we can help with.

Home repairs and improvements

If the job is not urgent, such as painting a wall or installing a light, you can book a tradie online and get the work done at a later time.

Home security or Smart home

Call 13 27 56 or discover more about home security.

Travel and experiences

Travel insurance claims

You can make a travel insurance claim 24/7 in the  online portal . Otherwise, contact the claims team on  1300 207 387  for help.

To learn more on how to make an RACV Travel Insurance claim, see our  online guide .  

RACV Travel and Experiences

Call  13 13 29 . Explore  travel options, like international 
driving permits, car hire and attraction tickets.

Tours and cruises

Call  1800 850 888 . Browse  tours  and  cruises .

Car and personal loans

You can manage an existing loan online, including check your loan balance, view transaction summary or request a payout quote.

For further help with your loan, call us on 13 15 60 .

Salary solutions

Call 1800 680 180 .

RACV Corporate

RACV Community Foundation 

Call  (03) 9790 2919 .

Head Office

Call  (03) 9790 2211 .

Media Enquiries

Call  0417 041 398 .

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