certificate iii in travel online course

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SIT30222 Certificate III in Travel

Become a Travel Agent and travel the world!

Qualify as an International Travel Agent/Consultant with our Travel Course!

The world is waiting….and so is your Travel Career!

With our State and National Borders open again, and with cruising back on the agenda; the travel industry is currently experiencing enormous, unprecedented demand for quality, trained travel agents. There has never been a better time to start your career in Travel!

This exciting travel course will equip you with highly sought-after travel industry skills. On completion of this nationally recognised training course, y ou will be job-ready to pursue local and international employment opportunities in a variety of roles in the travel and tourism industry .

CAREER OUTCOMES:

• International Travel Agent/Consultant within a retail agency
• International Travel Consultant within a wholesale travel organisation
• Reservations Consultant for an airline
• Reservations Consultant for a cruise company
• Reservations Consultant within a hotel or rental car agency
• Booking/Reservations Consultant at the airport

As a professional travel agent, you could design travel experiences, create memorable experiences for visitors, help organisations become a destination of choice, build industry networks, manage accounts and more. Not to mention the opportunity to work in an industry that encourages and supports you to build up your own travel experiences!

TRAVEL COURSE CONTENT

The SIT30222 Certificate III in Travel is an extensive travel course that effectively blends travel consultant training with relevant business administration, sales and customer service skills. Topics covered include:

• Customer Service
• Effective Communications & Tourism Sales Techniques
• Tourism Office Operations
• Australian & International Destinations & Attractions
• Design & Produce Business Documents
• Normal International Airfares
• Promotional International Airfares
• Computer Reservation System – Sabre
• Specialist Advice on Cruises
• Corporate Image Development (Full-time course only)
• Interview Preparation (Full-time course only)
• Practical Placement – Work Experience

TRAIN WITH THE BEST!

Suzan Johnston Australia celebrates 65  years of training excellence that Australia’s travel in dustry knows and trusts. L et us open doors for you to employment opportunities within this high-growth industry.

Short courses in Fares & Ticketing and Computer Reservations now available. Contact us for more details.

71% Employed as a travel consultant

Percentage of graduates from this course in 2022 – 2023 who are working within the travel industry

25% Self-employed in their own travel business

Percentage of graduates from this course in 2022 – 2023 who are now running their own travel agency

100% Would recommend the training organisation

Percentage of graduates from this course in 2022 – 2023 who would recommend Suzan Johnston Australia to others

100% Were satisfied with the training provided

Percentage of graduates from this course in 2022 – 2023 who were satisfied with the training provided

100% The training met their individual needs

Percentage of graduates from this course in 2022 – 2023 who thought the training was flexible enough to meet their needs

100% The training prepared me well for work

Percentage of graduates from this course in 2022 – 2023 who thought the course prepared them well for work

Common Questions

• Course Duration, Hours Of Attendance & Study Mode
• Fees, Government Funding & Enrolment Information
• Units Of Study & Employment Outcomes
• Trainers & The Learning Environment
• Accreditation & More Information
• Frequently Asked Questions
• Some Amazing Brands And Companies We Partnership With

CHOOSE YOUR PREFERRED STUDY MODE:  

Study Travel from home! Study modes include:

• Attending live, virtual classes (scheduled 2 days per week).
• Flexible, online delivery

COURSE  DURATION & HOURS OF DELIVERY:

OPTION 1: VIRTUAL CLASSES (Scheduled 2 Days per Week) 

Duration : 10 months

Hours of Attendance:  Tuesdays and Wednesdays 9.30 am – 3.00 pm

(Student support scheduled 3.00 pm – 4.00 pm)

Our Virtual Travel Course entails:

• Attending live, interactive and highly supportive trainer-led learning experiences
• Classes scheduled regularly (in ‘real time’).

During each lesson, you’ll be able to ask questions and participate in activities.

• After each virtual class, your trainer will be available to further support you on your learning journey and answer any questions.

Please note: In addition to these scheduled times, you will also be required to complete regular homework (approximately 5 – 6 hours per week)

OPTION 2: SELF-PACED ONLINE COURSE:

Duration: Between 10 – 19 Months

Our Self-Paced Online Travel Course entails: 

• Listening to pre-recorded Zoom Classes (at a time that suits you)
• Working through the learning and assessment activities at your own pace
• Email and/or telephone support as required (with your allocated trainer)
• Attending optional Zoom support sessions with your trainer (as required)

If you enrol in the self-paced option; you control the speed in which you complete the course (it can go as slowly or quickly as you wish) and you can schedule breaks into the course schedule too. It is SUPER flexible.

COURSE FEES IN VICTORIA – SIT30222 Certificate III in Travel

Course fees in south australia – sit30222 certificate iii in travel .

Eligibility for Government Funding:

In December 2023, the Victorian State Government announced funding cuts to the travel course (and many other nationally recognised courses). This means, unless you are employed as a Trainee (and are living in Victoria or South Australia) your course fee will no longer be Government subsidised.

To check your eligibility for Government Funded Training please select the state that is relevant to you or call us on 03 9654 0999.

COURSE COMMENCEMENT DATES & ENROLMENT

If you would like to receive details on our forthcoming commencement dates, our enrolment procedures and/or if you would like clarification on your eligibility for Government Funding; please contact us and we will forward the required information to you promptly.  Our team is here and you are welcome to give us a call on 03 9654 0999.

SIT30222 Certificate III in Travel course has a total of  17 Units of Competency .

The content of our travel course has been carefully developed with extensive industry input, ensuring our travel course graduates are multi-skilled, meet and exceed current industry needs and are employable within a broad range of travel and tourism jobs.

UNITS OF COMPETENCY (Core & Electives Units)

Employment opportunities for our travel course graduates.

As a Suzan Johnston Graduate, you will have a definite competitive edge when pursuing jobs. With 65 years of training experience, Suzan Johnston Australia offers travel training that Australia’s travel industry knows and trusts. We have the reputation for producing confident, knowledgeable and professional SIT30222 Certificate III in Travel graduates.

We offer a free Placement Service to the travel industry for students who have completed our exclusive travel agent training. The contacts made through work experience, lectures and excursions can also provide valuable job opportunities.

Although employment cannot be guaranteed, our travel course graduates receive assistance during and after the course with applying for and securing the perfect job. At Suzan Johnston Australia, we pride ourselves on our travel course graduates’ ongoing employment success.

• 71% of our 2022 – 2023 Travel Course Graduates are now working as Travel Agents.
• 25% of our 2022 – 2023 Travel Course Graduates are now managing their own travel agency  business.

TRAINERS/DELIVERY METHODS

Learn from the best!

Our Travel Course Trainers are outstanding individuals who have been carefully selected for their extensive industry experience and exceptional communication and people skills. Our dedicated training team are true professionals who support our students with tireless commitment and enthusiasm – qualities that are unique to Suzan Johnston Australia and highly valued by our students.

You will benefit from a very supportive learning environment. Our small class sizes ensure that our trainers can work closely with you to personalise your learning experience and to provide the help and support you require throughout the course.

People with disabilities are encouraged to apply.

ACCREDITATION AND RECOGNITION OF YOUR TRAINING

The Suzan Johnston Organization (Aust.) is a  Registered Training Organisation   (RTO Number 170).

Suzan Johnston Australia is accredited with the Australian Skills Quality Authority (ASQA) . ASQA is the national regulator for Australia’s vocational education and training sector. ASQA regulates courses and training providers to ensure nationally approved quality standards are met.

Our SIT30222 Certificate III in Travel is a nationally recognised qualification. All registered training providers (RTOs) across Australia will automatically recognise the above travel qualification issued by Suzan Johnston Australia through the process of national recognition.

Suzan Johnston Australia’s most recent registration audit was conducted by the VRQA (Victorian Registration Qualifications Authority) in December 2021.

Click Here for a copy of the latest audit report.

RTOs are required to collect and use data on quality indicators, which have been endorsed by the National Quality Council (NQC). The findings for 2022 for Suzan Johnston Australia are outlined in the report below:

Click Here for a copy of the Registering Body Report (2022 Learner Engagement & Employer Satisfaction)

SUZAN JOHNSTON POLICIES & STUDENT HANDBOOKS

Suzan Johnston Australia has a range of policies and procedures in place to ensure that people from a wide range of backgrounds have an opportunity to study with us. We provide opportunities for everyone to access and participate in learning and to achieve learning outcomes in a safe and positive learning environment. Policies and procedures not only outline the rights and responsibilities of students but also Suzan Johnston Australia’s responsibilities to students.

All our policies and procedures are detailed in our comprehensive Student Handbook.

H ow do the Virtual Classes work?

Virtual Classes are live interactive trainer-led learning experiences, where you can hear and see your trainer delivering regularly scheduled lessons in real-time.

After each Virtual Class, your trainer will be available to provide support with your studies and answer any questions.

Virtual Classes are scheduled twice a week, to ensure that you remain engaged and your learning stays ‘on-track’.

Our Virtual Training is just like what you would experience in a face-to-face classroom, except all from the comfort of your own home!

It is our belief that the best learning outcomes for all SIT30222 Certificate III in Travel learners can only be achieved when training/assessment is conducted within a structured, supportive and interactive learning environment. This type of learning cannot be achieved by studying via traditional online methods; where interaction with trainers is often extremely limited and also irregular.

How does the Self-Paced Online Course work?

The Self-paced Online Travel Course  is delivered via three key components:

• Watch pre-recorded Zoom classes (self-paced – at a time to suit you)
• Participate in support sessions with your Trainer (scheduled at a time to suit you)
• Work through the various learning and assessment activities (self-paced – at a time to suit you)

Do I need any additional equipment to study the travel course Virtually or Online?

All you need to study the course, either via the Full-time Virtual Classes or the Self-paced Online Learning, is a computer or laptop and access to the internet. Earphones are advised but optional.

Am I eligible for Government Funded Training?

To be eligible for Government Subsidised Training in 2024, you must:

• Be either an Australian, New Zealand Citizen or a Permanent Resident
• Live in Victoria or South Australia
• Be employed as a Trainee

What qualification do I need to run/manage my own travel agency?

To open and manage your own accredited travel agency it is a requirement that at least 20% of your staff hold a SIT30222 Certificate III in Travel or have at least 2 years’ experience in a travel selling position.

As most ‘start up’ travel agencies are small businesses (1 – 2 staff) it is highly recommended that you (the manager/owner) hold this accredited Certificate III in Travel qualification.

Like all businesses, it is crucial for management to have sufficient skills and solid underpinning knowledge to make the business a success. The SIT30222 Certificate 3 in Travel equips you with essential training in Australian and international destinations, international airfares and ticketing, vital computer reservation systems and basic business administration – all of which is valuable groundwork in setting up and operating your own travel agency.

Why should I enrol in the SIT30222 Certificate III in Travel instead of the Certificate IV or Diploma of Travel & Tourism?

The Australian Federation of Travel Agents (AFTA) recommends and endorses the SIT30222 Certificate III in Travel as the ideal entry level qualification required for any Travel Agent consultant or front-line travel selling staff.

The SIT30222 Certificate III in Travel covers all the necessary practical skills and knowledge required to become a Travel Agent. Upon completion of this travel course, you can commence working as a domestic and/or international Travel Consultant.

The Certificate IV and Diploma of tourism courses then take that learning a step further with additional business/financial management units, gearing you towards supervisory and management positions respectively.

What study pathways are available to me after I finish the SIT30222 Certificate III in Travel?

Should you decide to further your studies after completing the SIT30222 Certificate III in Travel, you may transition to a higher-level travel qualification with credits into:

• Certificate IV in Travel and Tourism
• Diploma of Travel and Tourism Management

Can I just do the Fares and Ticketing or Computerised Reservations System units on their own?

Yes, you most certainly can! We currently run short travel courses on just the Fares and Ticketing or the Computerised Reservations System units at selected times throughout the year. Contact us for more details.

Which Computer Reservations System do you teach?

We currently teach SABRE as the Computer Reservations System unit in our travel course.

Industry experts recommend this system as their preferred Global Distribution System (GDS).

I get really anxious when it comes to tests and assessments – does the Travel Course include scary exams?

No, there are no stressful exams to worry about.

Our Travel Course is highly practical and hands-on.

Each unit includes a range of relevant and interesting practical assessments that are designed to be engaging and a mix of written Q&A’s, role plays and short presentations.  Your trainer will assist and support you whilst you complete these tasks.

Does the travel course include Practical Placement? Will I have to find my own?

Our Travel Course offers you the opportunity to participate in one week of supervised practical placement.

Your travel trainer will give you personalised assistance and support in finding a suitable and interesting industry placement host for you.

What better way to get a feel for becoming a Travel Agent than to have the chance to practice as one?

Are there any additional costs within the travel course – will I need to buy textbooks?

All your textbook requirements are available directly from Suzan Johnston Australia. There is no charge for these resources.

During the travel course you will participate in a short, external course (Tramada). The fee for Tramada training is $25.00. Other than that – no, there are no additional costs.

Are there any Entry Requirements for the Travel Course?

Prior to your enrolment in our SIT30222 Certificate 3 in Travel you will be required to attend a pre-training interview (on the phone) and complete a Language, Literacy and Numeracy assessment.

These entry requirements are designed to assist us in determining your suitability for the course and to assist with the planning of any learning support requirements.

Is it possible to change from the Virtual Course to the online Travel Course, or vice versa?

Yes, it is possible to change. We understand that sometimes peoples’ circumstances change, and we aim to support our students through their learning journey as best we can. As such, we can be flexible to suit your circumstances.

Is there a term break or are there any holiday periods? 

Yes, you can expect one week off during each term break and 3 weeks off during the Christmas period.

You will receive a full schedule of all your travel classes during your orientation session.

What job can I get once I graduate from the SIT30222 Certificate III in Travel from Suzan Johnston?

Whether your dream job involves working with clients to plan the perfect holiday, running your own travel agency/business or perhaps working in a reservations role for an airline or cruise company, our nationally recognised travel course will give you the necessary hands-on skills that are required, along with a highly respected, industry endorsed travel qualification.

Possible job roles include:

How do I enrol in the SIT30222 Certificate III in Travel?

If you would like to proceed with your enrolment in our SIT30222 Certificate III in Travel; please contact us on 03 9654 0999 so the relevant Online Enrolment Package can be forwarded to you.

Why should I complete the SIT30222 Certificate III in Travel course at Suzan Johnston Australia?

• You will be in demand with a Suzan Johnston qualification as we are one of the most trusted and respected names in travel training.
• You will have peace of mind knowing that you are studying with an iconic training organisation that has been established for 65 years.
• We work with you to support you on your learning journey.
• We value and respect our student’s individual training needs.
• We are student-focused – your success is our success.
• You will be in expert hands with our Travel Training Team. They have been specifically chosen for their extensive travel industry experience, along with their exceptional communication skills and outstanding teaching qualities.
• You will benefit from our uniquely friendly, interactive and highly personalised virtual and online classes.
• We pride ourselves in the employment success of our travel course graduates.

Contact us today to discuss your learning options.

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Enquire Now!

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Address: Level 22, 120 Spencer Street, Melbourne VIC 3000 Australia

Phone: 03 9654 0999

Email: [email protected]

• Hospitality & Tourism

Certificate III in Travel

National Code: SIT30222 TAFE SA Code: TP01370

Description

This entry-level qualification is your ticket to a bright future in the exciting world of travel. Become a travel consultant, sales agent, or reservations officer in a retail travel agency or with a tour operator. Gain the essential skills and knowledge you need to work effectively in the travel industry including a range of administrative skills, operational knowledge of booking systems, airline reservations and ticketing, and customer service and sales skills. Learn about the domestic, international, leisure, and corporate travel markets. You’ll get hands-on learning on field trips and excursions while you study. This is the industry-recognised course you need to get started in the travel industry, so let’s go with TAFE SA.

Full Time or Part Time equivalent

Locations & Applications

Application Information

Information Session:

Monday 6th May 2024, 5.30pm-6.30pm Regency Campus, Graduates Restaurant

Register to attend

Icon Legend

On Campus/Location

Virtual Classroom

Day Classes

Evening Classes

• International

Course Admission Requirements

• No course admission requirements

Please Read Before Applying

Entry Recommendations This is recommended as an entry level course for those interested in the travel industry. You will need to have some skills in Office 365 and computing.

Attendance Requirements (subject to change) This course is delivered through a blend of on-campus and online classes with most classes face to face. You will need to attend online and on-campus classes to successfully complete this course. All face to face classes are at Regency campus. Full time students will have on-campus classes 4 days a week from 9.00 to 3.30pm and can complete the course in 6 months. Part time students will have on-campus classes 2 days a week from 9.00 to 3.30pm and can complete this course in 12 months. You are required to go to industry excursions which may be linked to assessments and unit completion. Units on industry software training on SABRE and VTO Ultimate will require on-campus attendance. Students are expected to commit regular weekly time for completion of assessments with specific deadlines.

Industry Conditions and Skills We recommend you have good communication, interpersonal and numeracy skills. A focus on customer service and the ability to work with people from all backgrounds is needed.

• Excursions, industry visit and name badge, $202.50
• Smart casual attire is acceptable and
• Lecturers will advise of appropriate dress for industry visits

Vocational Placements There is no compulsory vocational placement. Volunteering can enhance your study and industry experience.

Average cost per semester

Total fees for the 12 month course.

Fees vary depending on subjects you enrol into. TAFE SA and their agents reserve the right to make any changes necessary. Fee updates will be available prior to offers being made.

Help with Fees

Upfront payment.

Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

Payment Plan

If you have difficulty paying your fees upfront, you may be eligible for a payment plan.

Employment Outcomes & Skills Covered

Employment outcomes.

This qualification provides a pathway to work in the retail travel or tour wholesale sector for employers that cover or specialise in leisure, corporate, domestic or international sales. Possible job titles may include travel consultant (domestic, international, corporate, leisure, online, mobile) reservations officer (tour operator, wholesaler, airline, coach, rail, hotel).

Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

Qualifications & Skills Covered

Certificate III in Travel (SIT30222) This course provides the skills and knowledge to work effectively in the travel industry and incorporates administrative skills, operational knowledge of booking systems including airline reservations and fares and ticketing, and customer service and sales skills. To complete the qualification, you are required to complete all 12 core units and 5 elective units.

Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

Course Units

Below is a list of all units that TAFE SA can offer in this qualification. The selection of elective units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au .

Not all elective units listed below must necessarily be completed to achieve your qualification.

Further Information

Course guide

Pre-enrolment Brochure

• Fees and Payments
• Recognition of Prior Learning (RPL)
• Rights & Responsibilities
• Study Modes
• University Pathways
• Withdrawals and Refunds
• Support Services

Course enquiries and more information

• Freecall (in Aus) 1800 882 661

Student Stories

Check your eligibility​.

Freecall 1800 882 661

• Apply and Enrol

Certificate III in Travel

Delivered by

This course provides skills and knowledge for students to be competent in a range of well-developed international retail travel sales and operational skills. It includes technical subjects related to fares and ticketing.

Targeting the practical aspects and employability skills for the travel industry, this program will interest those wishing to work in a:

• Retail travel agency
• Corporate travel agency
• Tour operator
• Cruise company

Are you a domestic or international student?

Study length.

Full Time: 3 terms (approx. 9 month/s)

Part Time*: 6 terms (approx. 1.5 year/s)

* Part-time option only available for domestic students.

Start Dates

22 April 2024

15 July 2024

07 October 2024

• Melbourne (Lonsdale Street)
• Sydney (Kent Street)
• Sydney (Manly Beach)
• Administrative Fees (Non-Tuition)

Modes Available

Course structure.

• Travel Industry Information
• Travel Destinations
• Presentation Skills
• Social and Cultural Sensitivity
• International Airfares
• Travel Products
• Cruise Specialist
• Business Documents
• Computer Reservations System
• Customer Service & Sales Techniques
• Workplace Coaching

Student Growth Stories

Arthur – general english / marketing, camila – human resources, natsuki – design fundamentals, karla – project management, recognised prior learning (rpl).

Recognised Prior Learning (RPL) is available for all courses, subjects and units of learning and competency being offered by APC and APC Design School.

If you have experience, skills and knowledge in your field of work – you may be eligible or even close to attaining a related qualification.

All vocational courses are assessed through a combination of assessment types that may include examinations, essays, reports, group tasks, portfolios and/or presentations.

• Entry Requirements

Successful completion of Australian Year 9 or equivalent.

English language proficiency requirements:

This Course requires you to be at an Intermediate English Level or have completed the English Proficiency Skills test with an Overall Minimum Pass Rate.

See below requirements to meet an Intermediate English Proficiency level :

For detailed information please review the documents Minimum Entry Requirements for APC Courses and English Proficiency Tests Comparison chart.

To participate in APC courses students need to have certain technical equipment, software and design equipment. Please check this Technology and Equipment Standard for Students .

Sample Timetable

• EVENING TIMETABLE – Timetabled sessions are as above with the exception of Lectures Subject 1 Livestream Lecture 14:00 – 17:00 Subject 2 Livestream Lecture 18:00 – 21:00
• The above is a sample timetable. Actual timetables may vary between campuses. Please contact APC to find out more information on the specific timetable for this course at the campus of your choice. Student timetables are available in MyAPC.hub. Click here to access the Tutorial Topic Calendar FAQ .
• International students are expected to attend and study 20 timetabled hours per week.

Trainers & Assessors

Anka Cvjeticanin

Apply in 3 easy steps.

Read through the admissions criteria and ensure you meet the entry requirements.

Apply online or contact us to assist with your application

We’ll contact you to confirm the details and help you through the rest of the process.

Bundle and Save on Visa Costs

Course bundling is when you apply for a series of related courses, instead of just one course, saving you money on your visa costs. 

For example, if you are interested in a Certificate II or Certificate III course, you can combine it into a bundle with a related Certificate IV course. Or combine a Certificate IV course with a related Diploma and Advanced Diploma. 

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Related Courses

Diploma of Travel and Tourism Management

Certificate III in Hospitality

Diploma of Hospitality Management

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Travel Training Australia - Online Travel Courses

Online Training for the Travel Industry by Travel Industry People

Do you have Travel Industry experience?

Fast Track your way to SIT30222 Certificate III in Travel

Tick the Box - Recognition of Prior Learning (RPL)

Have you worked in the travel industry in the capacity of a travel agent, reservations agent for an airline, travel supplier or other similar position for 12 months or more? 

If so, you may be eligible to qualify for a current SIT30222 Certificate III in Travel qualification *without any study!  

We know you can do the job and we want to recognize your expertise and all the years of     on-the-job training.  

Apply and enrol in Tick the Box to begin your journey to qualify for the Certificate III in Travel today

There are no classes to attend and depending on your experience, no study at all

If any ‘gap’ training is identified, this will be available 100% online for your convenience and will be tailor-made to suit your individual learning requirements.

Tick the Box has been specifically designed to help you achieve ATAS standards and there is no better time to formalise your knowledge and skills into a fully accredited, Nationally recognised Travel qualification, endorsed by the Travel Industry.

For further information, contact Travel Training Australia.

Contact us for further information

SIT30222 Certificate III in Travel is a Nationally Accredited, travel industry endorsed qualification.   This course is delivered on behalf of FIT College RTO:31903 It is the responsibility of Travel Training Australia to recruit, enrol, support, train and assess students undertaking this course. FIT College, in consultation with Travel Training Australia is responsible for support and certification of all students enrolled in this course.  

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Certificate III in Travel

You may qualify for a range of discounts including fully-subsidised courses.

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• Further study: This qualification will prepare you for further study.
• Entry-level employment: This qualification will prepare you for entry-level employment.
• Mid-career employment: This qualification will prepare you for mid-career employment. Previous education or industry experience may be required.

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Course overview

This qualification reflects the role of individuals who use a range of travel sales, technical and operational skills to coordinate travel services. Using discretion and judgement and a knowledge of the industry, they work with some independence or under limited supervision to plan and book travel, using policies and procedures to guide work activities.

This qualification provides a pathway to work in the travel or tour wholesale sector for employers that specialise in leisure or corporate travel, event travel management, online travel agents and aggregators.

Work could be undertaken in an office, shopfront or online or mobile environment.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

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How long will it take to complete this qualification?

All short courses are currently shown as under 4 months duration, based on the Department of Education's internal data analysis. Ask your provider for more information.

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Certificate III in Tourism

Kick start your career in tourism with this entry-level course that will qualify you to become an inbound tour coordinator, marine tourism assistant, or visitor information officer.

Course overview

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Important information

Ask a question.

Start your career in tourism with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business and events. You will have the skills to seek employment as a tour coordinator or tourism assistant.

This course will give you the skills you need to provide advice on domestic destinations, customer service, provide visitor information, prepare and delivery commentaries, financial transactions, workplace health & safety and cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become an inbound tour coordinator, tourism assistant, tour guide or visitor information officer. It will also give you the foundation knowledge to undertake further studies in either tourism, events, or business.

What can I do?

• Visitor Information Officer
• Marine Tourism Assistant
• Inbound Tour Coordinator
• Cellar Door Salesperson and Guide
• Reservations Sales Agent

Course outcome:

SIT30122 Certificate III in Tourism

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The career of your dreams is within reach thanks to Fee-Free TAFE. Follow your passion with over 70 industry-recognised courses to choose from.  With a range of skill sets, certificates and diplomas available, now’s the time to get job ready with Fee-Free TAFE.  Learn more

Industry-relevant teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

The successful achievement of this qualification requires you to complete all core and 11 elective units from the list below.

• SITTIND003 Source and use information on the tourism and travel industry UNIT CODE : SITTIND003 Unit description : This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
• Source and use information on the tourism and travel industry
• SITXCCS014 Provide service to customers UNIT CODE : SITXCCS014 Unit description : This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
• Provide service to customers
• SITXCOM007 Show social and cultural sensitivity UNIT CODE : SITXCOM007 Unit description : This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
• Show social and cultural sensitivity
• SITXWHS005 Participate in safe work practices UNIT CODE : SITXWHS005 Unit description : This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
• Participate in safe work practices

Elective units

• BSBSUS211 Participate in sustainable work practices UNIT CODE : BSBSUS211 Unit description : This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
• Participate in sustainable work practices
• BSBTWK201 Work effectively with others UNIT CODE : BSBTWK201 Unit description : This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
• Work effectively with others
• SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms UNIT CODE : SIRXOSM002 Unit description : This unit describes the performance outcomes, skills and knowledge required to source information on, and work according to, a range of ethical and professional standards when using social media and online platforms for business purposes.
• Maintain ethical and professional standards when using social media and online platforms
• SIRXOSM003 Use social media and online tools UNIT CODE : SIRXOSM003 Unit description : This unit describes the performance outcomes, skills and knowledge required to implement the use of social media and online platforms for organisational purposes. It requires the ability to identify the objectives for online communications, create and post relevant content to promote engagement with the organisation, and to engage professionally with customers. Pre-requisite unit : SIRXOSM002
• Use social media and online tools
• SITTGDE016 Lead tour groups UNIT CODE : SITTGDE016 Unit description : This unit describes the performance outcomes, skills and knowledge required to coordinate a tour group. It focuses on the communication and leadership skills required by guides, and the ability to coordinate the physical movement of groups.
• Lead tour groups
• SITTTVL001 Access and interpret product information UNIT CODE : SITTTVL001 Unit description : This unit describes the performance outcomes, skills and knowledge required to access product information about travel products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
• Access and interpret product information
• SITTTVL003 Provide advice on Australian destinations UNIT CODE : SITTTVL003 Unit description : This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
• Provide advice on Australian destinations
• SITTTVL004 Sell tourism products or services UNIT CODE : SITTTVL004 Unit description : This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism products and services. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale.
• Sell tourism products or services
• SITTTVL005 Prepare customer quotations UNIT CODE : SITTTVL005 Unit description : This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
• Prepare customer quotations
• SITTTVL006 Book tourism products and process documentation UNIT CODE : SITTTVL006 Unit description : This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to administer all bookings from identification of customer booking requirements, through to finalisation and issue of documentation. This may include determining availability of the product or service, offering alternatives, accurately recording the booking details, interpreting all documentation requirements and preparing and despatching documents within designated deadlines.
• Book tourism products and process documentation
• SITXCCS009 Provide customer information and assistance UNIT CODE : SITXCCS009 Unit description : This unit describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities, products and services.
• Provide customer information and assistance
• SITXCCS010 Provide visitor information UNIT CODE : SITXCCS010 Unit description : This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
• Provide visitor information
• SITXCOM008 Provide a briefing or scripted commentary UNIT CODE : SITXCOM008 Unit description : This unit describes the performance outcomes, skills and knowledge required to deliver information to a group using basic group communication and presentation techniques.
• Provide a briefing or scripted commentary

Note: For some courses, not all electives are available at all campuses.

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom.  Learn more

All of your study will be done online and you can work through your studies at your own pace. You can access your learning materials 24/7 through our online learning management system Connect.  Learn more

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

Enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Access your learning space 24 hours a day, seven days a week and be supported by high-quality educators who are devoted to your outcomes. Learn more

You will be able to access your learning materials from the first day of the study period. You must be enrolled to be able to access your learning materials. You will be expected to undertake additional self-directed study in order to complete the course requirements.

At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more

You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).

Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander. Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training. Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.

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• Whitsundays - Cannonvale
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Payment Options

How can i pay for this course.

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

It is a requirement of the course that prospective students have completed Year 12 of schooling and recommended that students  have received a sound result in English and Maths. It is also recommended that prospective students have sound digital literacy skills due to significant computer work required in the Travel Products & Bookings cluster.

Traineeship pathway To study a traineeship program you must be indentured as a trainee with your employer.

Employers need to be able to provide necessary human and physical resources to qualify for a trainee.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

A recommended reading list and/or required textbooks will be provided after enrolment, during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase industry standard uniform items, including TAFE Queensland branded items. These details will be provided after enrolment or during orientation. The purchase of these uniform items may incur additional costs of approximately $100.00.

Greater Brisbane Delivery includes one zoom session per week you will need to have access to strong internet and a personal computer that has a camera and a microphone.

This course does not cover reservations that are required for a Travel Agent or Airline job outcome.  You would be required to enrol in the Certificate III in Travel to gain the skills required for these job outcomes.

On completion of the Travel Operations cluster using Travelports CrossCheck travel software you will also receive your industry certificate for CrossCheck travel.

Key student attributes:

Important personal abilities required. You should:

• be well groomed at all times
• have planning, organisation and time management skills
• be able to relate and interact with people from different cultures and backgrounds
• have high attention to detail

Key activities

• Back office operations using Travelports CrossCheck Travel software
• Customer service role-plays
• Presentations

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about  assessment methods .

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application.

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of prior learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Related courses

Diploma of travel and tourism management.

Take your career in travel and tourism to the next level with this advanced-level course that will qualify you to work as a travel or tourism manager.

• Tour Operations Manager
• Travel Agency Manager
• Marketing Manager
• Sales Manager

Certificate III in Travel

Kick start your career in travel with this entry-level course that will qualify you to work as an international, corporate or online travel consultant, or a reservation sales agent for a tour operator.

• Reservation Sales Agent (Tour Operator)
• International Corporate or Online Travel Consultant

Certificate III in Events

Kick start your career in events with this entry-level course that will qualify you to work as a conference and events assistant, or in events administration.

• Conference and Events Assistant
• Event Operations Assistant
• Event Administrative Assistant

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• Certificate III in Travel SIT30222

Certificate III in Travel

If you love travelling the planet why not become a travel consultant with the SIT30222 Certificate III in Travel? This nationally recognised training course opens the door to jobs with call centres, cruise lines, airlines, corporate travel companies, and travel agencies. Skills include: using computer reservation systems, providing advice on Australian and international destinations, arranging international flights and travel, making bookings, preparing quotes, engaging with customers, and more. Enquire now for the full list of study units, travel career outcomes, and upcoming enrolment opportunities near you.

Delivery mode: On Campus / Online

Average duration: 6 months

Accreditation: Nationally recognised training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Quickly change the controls of a machine, car, truck or boat.

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Use of equipment, rules and ideas to protect people, data, property, and institutions.

Moving people or goods by air, rail, sea, or road.

This course can help you get a job as:

This course can help you progress to:

Please note that weekly pay figures are estimates only of what you could possibly earn.

Nationally Recognised Training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning

RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

Payment Options

Course providers may offer flexible payment options for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront.

Enquire with a course provider to find out more .

We’ll find nearby campuses and check if you’re eligible for funding in your state.

Browse by Location

Find Certificate III in Travel SIT30222 training providers in your area.

• Central Coast
• Coffs Harbour
• Kalgoorlie-Boulder
• Port Macquarie
• Rockhampton
• Shepparton-Mooroopna
• Tweed Heads
• Wagga Wagga
• Warrnambool

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Certificate III in Tourism

Course Code SIT30122

• Glen Waverley

This course is not available for International Students

You may be eligible to study this course for FREE.

Career Opportunities

• hotel receptionist
• travel advisor
• tour wholesalers
• tour operators
• tourist attraction attendants
• visitor information centres

Pathway to further studies

• SIT40122 Certificate IV in Travel and Tourism
• SIT50122 Diploma of Travel and Tourism Management

Studying the Certificate III in Tourism at Holmesglen

You will learn how to lead tour groups, check in guests at a hotel, and about tourism products and services, and how to sell and quote to clients. You will use an industry booking system to book domestic and international flights and issue air tickets and learn all about the cruise industry, even gaining membership to the cruise industry association CLIA.<p>You’ll study in Holmesglen's simulated tourism office, which showcases the latest industry software so you can complete your studies in live airline reservations, fares and ticketing using the industry system Amadeus.

Entry Requirements

Recognition of prior learning.

You may be able to reduce the number of units to be studied in your chosen course by measuring skills acquired through work, life experiences or qualifications obtained from formal studies or training. AQF qualifications and statements of attainment issued by another registered training organisation will be recognised by Holmesglen.  Read more about Recognition of Prior Learning, Credits and Advanced Standing.

Course Structure

• How to apply

Click the ‘apply’ button below to get your application started with us. Our friendly Holmesglen team will be in touch to discuss your study opportunities and pre-training requirements.

Visit How to Apply for more information on the application process.

Recruitment

Holmesglen may engage third parties to recruit students on behalf of the institute. Third party recruiters receive a commission and this will not impact on your fees.

Find out more about your rights and obligations as a student and the services we provide at Holmesglen.

Qualification and Recognition

Industry connections, additional course cost.

All fees are indicative only. Your fees will be calculated on your individual circumstances at the time of enrolment. Training is delivered with Victorian and Commonwealth funding. <a href="/study-with-us/tafe-study/tafe-fees-and-scholarships/government-subsidised-training">Find out now if you are eligible for Government-subsidised fees or Concession. </a>

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Certificate III in Travel

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Course Overview

Qualification Code: SIT30216 | CRICOS Course Code: 096205D

This qualification reflects the role of individuals who use a range of well-developed retail travel or wholesale sales and operational skills and sound knowledge of industry operations to coordinate travel services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in the retail travel or tour wholesale sector for employers that cover or specialise in leisure, corporate, domestic or international sales.

This course is particularly targeted at those:

• Individuals who seeking to build a broad range of skills including with specialised managerial skills and knowledge of industry to coordinate planning and the safe delivery of operations.
• Individuals who would like to learn to operate with autonomy and are be responsible for making business decisions
• Individuals who need the knowledge and skills required to work as a skilled operator using a broad range of event skills combined with sound knowledge of industry operations.
• Individuals who would like to learn to operate with limited guidance from others and use discretion to solve problems
• Also have some supervisory responsibilities and need to plan, monitor and evaluate the work of team members.

Australian Federation of Travel Agents

The Australian Federation of Travel Agents (AFTA) has appointed Business Institute of Australia as their  Preferred Accredited Training Provider . The AFTA is the peak industry body for the travel industry. Business Institute of Australia is the accredited training provider to receive such an endorsement for travel and tourism courses from the AFTA.

Sydney, Brisbane

Entry Requirements

• Be 18 years of age or over; AND
• Have completed Year 11 or its equivalent with suitable English language skills.
• International Students are also required to have an English ability at the IELTS 5.0 or equivalent.

Course Duration:

52 weeks. Full-time, 20 hours per week.

Qualification Awarded:

At the successful completion of this course the participant will receive an Certificate III in Travel SIT30216. Those students who do not complete this course or who are deemed not yet competent in units will still receive a Statement of Attainment for all units completed.

Career outcomes:

Attainment of this qualification may enable the participant to fill positions in call centre sales agent, corporate/cruise consultant, customer service agent, domestic travel consultant, incentive coordinator, international travel consultant, mobile travel consultant, online travel consultant, reservations sales agent or wholesale consultant.

Pathways for further study:

After achieving this qualification candidates may choose to undertake studies at Diploma level.

Course Structure

This qualification is made up of 17 units of competency (14 core units and 3 elective units).

14 Core Units

SITTIND001 SITXCOM002 SITTTSL005 SITTTSL002 SITTTSL010 SITTTSL003 SITTTSL004 SITTTSL006 SITTTSL012 SITTTSL009 SITTTSL013 SITTTSL008 SITXCCS006 SITXWHS001

Source and use information on the tourism and travel industry Show social and cultural sensitivity Sell tourism products and services Access and interpret product information Use a computerised reservations or operations system Provide advice on international destinations Provide advice on Australian destinations Prepare quotations Construct normal international airfares Process travel-related documentation Construction promotional international airfares Book suppliers products and services Provide service to customers Participate in safe work practices

3 Elective Units

SITTTSL011 BSBCMM211 SITTTSL016

Source airfares for domestic flights Apply communication skills Provide specialist advice on cruises

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