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Travel Insurance Customer Support

Cancelling your cover.

If you cancel your policy within 14 days after receiving your documentation, and haven’t made a trip or a claim, we’ll give you a full refund.

If you cancel your policy outside the 14 day cooling-off period, we won’t refund your premium. We will use discretion in exceptional circumstances, for example bereavement or a change to the policy resulting in us being unable to cover your medical conditions.

You can submit a cancellation request using our  online form  and you can also contact us via our  Livechat Team  if you have any queries.  

Amending your cover

If you want to amend your cover, please contact us via our  livechat team . our livechat opening hours are monday to friday 09:00 – 17:00.  , how to make a claim  , medical emergencies.

If you’re abroad and have an emergency or need medical treatment, please call the emergency medical assistance helpline at anytime +44 (0)1403 288 125**.  

Gadget Claims

For Gadget claims please call 0330 880 1762 or email [email protected]  

For all other claims

For all travel insurance claims including lost baggage, holiday cancellation, medical and travel delay, etc.

  • Register and submit your claim online by clicking  here
  • Download a claim form by clicking  here
  • Call the claims helpline to request a claim form +44 (0) 1403 288 421**

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The team will review your complaint and aim to be in touch within 5 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond. Contacting us about a refund? If your contact is relating to a refund, including missing items from your order, queries regarding substitutions or you have issues with a product you've received, it'll be much quicker to call our team. If you ordered online, give us a call on 0800 328 1700, or if you purchased in store, please call 0800 63 62 62. Alternatively, you can speak with a colleague next time you're in store.

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sainsbury's bank travel insurance contact number

Sainsbury's Bank Travel Insurance   Reviews

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Reviews 1.5.

Most relevant

It should be zero stars

It should be zero stars, but it won't offer that choice! I only wish i had read some of the reviews here before purchasing Sainsburys annual travel insurance. They say you can only judge an insurance company when you have to make a claim, well that’s where the zero stars come in! To get any regular reliable correspondence from these is at best impossible. I got asked to send three sets of information, once sent then I got asked for another batch of information [different from the first email]. These two emails took about a month to get through to me, since then “nothing”! I have sent numerous emails and have yet to have a reply, I have now given up and will never use or recommend Sainsburys travel insurance to anyone. This is the shortened version as I can’t be bothered to write everything down as it would take up too much time and space.

Date of experience : 26 February 2024

DON'T BUY SAINSBURY'S TRAVEL…

DON'T BUY SAINSBURY'S TRAVEL INSURANCE. In June I booked my holiday. My flight was cancelled without any notice. I contacted insurance. They are still asking millions of questions. 6 moths gone nothing happened. Wasting my time. Now I contacting the Financial Ombudsman.

Date of experience : 12 July 2023

Complete shambles of a renewal…

Complete shambles of a renewal process... Didn't send out renewal reminder or price. I phoned and automated message said long wait and go to live chat.45 mins later they answered and sent the renewal but WITHOUT pre-existing conditions included. 45 min wait again for live chat only to be told you need to speak on the phone and RE_ENTER the pre existing....but I already gave you that last year. AND WHAT USE IS A RENEWAL QUOTE WITHOUT PRE-EXISTING CONDITIONS Wasted 45 mins x 2 of my life and their staff time....and I still have not got a renewal quote ! LAUGHABLY BAD.

Date of experience : 24 January 2024

How can they even think of sending an email like this?

I still can't believe that I received this renewal quote (Car Insurance) from Sainsbury Bank but there it was in an email nonchalantly and in a way that they seemed proud of themselves telling me that my renewal cost will be a total price £836.32 and reminded me that last year's total price was £267.70. FYI, I've not made any motor claims for 20+ years. That's an extortionate increase of 312%!!! Disgusting and downright criminal!!

Date of experience : 30 December 2023

Fantastic service

Exchange Bureau Milton Keynes. Good exchange rates and really friendly staff. Unlike many places, greeted with a smile and they are more than happy to give smaller denominations unlike John Lewis, Waitrose etc. Will definitely use again.

Date of experience : 16 December 2023

Avoid this company at all costs!

Non-existent Insurance & Abysmal Customer Service! I waited nearly two months for a response to my claim. After weeks of relentless follow-ups, I received nothing but false promises. It turns out the travel insurance offered by this company is nothing more than a waste of money and time. My flight was abruptly cancelled by the airline just a few hours before departure at 2am on a bank holiday. This left us stranded in a foreign country. Shockingly, the so-called 'cancelled flight' and 'delayed flight' policies were nothing but smoke and mirrors. Avoid this company at all costs! The combination of non-existent insurance coverage and terrible customer service is utterly unacceptable.

Date of experience : 18 October 2023

Non existing customer services!

Non existing customer services! Only wanted to amend travel details and after an hours wait they still spelt my daughters 3 letter name incorrectly after spelling it out 3 times. Won't use again.

Date of experience : 05 January 2024

Most appalling service and claims process…

Most appalling service and claims handling i have ever experienced. Ryanair are faster at paying out, and that's saying something. Sainsbury's have outsourced all claim handling to a 3rd party .. CSA Ltd claim handling .. they have a 3 week turn around on literally any email exchange, so a simple 1 item clarification resets the clock .. im now at 6 weeks .. and they also tried to weasel out of the delay payment saying it wasn't delayed for 12 hours ! .. Boarding cards submitted , clock started yet again on 3 week SLA ... Sainsbury's brand image ruined for me, and will never buy their insurance for travel, car or shop in their supermarket again - Truly appalling for what should be a premium brand! Sainsbury's CEO you need to get this outsource off your books and reign in the appalling service!

Date of experience : 28 December 2023

Stay well clear

Stay well clear. My wife's phone got stolen while abroad. We couldn't register an account on the portal and had to argue with a CS person to get them to help me. Once logged in, the portal had incorrect contact information for filing a gadget claim. I then discovered gadget insurance is outsourced to Taurus who are an absolute circus when we finally managed to contact them. A phone is pretty much an essential part of life these days. If it gets lost/stolen abroad and you are insured by Sainsbury's/Taurus, you will be waiting 2+ weeks for a replacement - Minimum! Urge you to look elsewhere.

Date of experience : 12 November 2023

Sainsburys insurance are a disgrace.

Sainsburys insurance are a disgrace. We paid for holiday cover, which included Covid and I have this in the key facts document. So when we had to cancel because my wife couldn't get out of bed I was reasurre that I had the insurance. NO! Because we cancelled the day before and the trip hadn't "started" they won't pay out, despite me calling to check before we cancelled and they said we were fine. It's just underhanded. They passed the claim to an administrator who initially asked for my bank details to make payment then inexplicably changed their minds and are now refusing to pay. Why would a massive brand like Sainsburys act like this, it does nothing for their reputation, a reputation that initially made me take out the policy in the first place. Awful, awful people. Avoid at all costs.

Date of experience : 14 November 2023

Bought travel money euros and dollars…

Bought travel money euros and dollars missing over £600 in euros. Failure to refund. Asking my bank to refund. Avoid this company took over 2 months for them to decide that won't refund me. Said royal mail 4 weeks to investigate took 9 weeks.

Date of experience : 12 October 2023

Had no issues claiming back

Whilst abroad I had painful toothache, after getting a quick dentist appointment I was told I needed a crown fitted. I made sure to call Sainsbury's Travel Insurance to make sure a) I was covered and b) what they needed to support a claim. After having the surgery, the dentist wrote the note detailing the issue and what I had done and I supplied this to Sainsbury's. It took around 1 month to get the money back but they paid with zero hassle. Really can't complain.

Date of experience : 18 November 2022

Absolute BS! Don't insure with Sainsbury's

Absolute BS! Put in a claim, and I had to do submit a form via email to another insurance company which site doesn't work. I tried calling Sainsbury's bank and keep getting referred to the online portal which doesn't help at all. I now emailed them hoping to get a response. If I don't hear back about my claim in the next week I'm going to the ombudsman and small claims court

Date of experience : 24 August 2023

CSAL are terrible

Sainsbury’s Bank pass claims handling to CSAL (Claims Settlement Agencies Limited) who take an age to handle claims. It is clear they do not have the capacity to process the volume of claims they have. These guys really drag down the Sainsbury’s brand.

Date of experience : 20 November 2023

AVOID AT ALL COST

My daughter was stuck in Frankfurt after her flight was cancelled to Bogota with a 23hr delay - Called Sainsburys about 15 times - a nightmare to get hold of and no-one could tell us what was covered if she had to book different flight and what her options are. none of the departments could 'offer advice' on what her rights were. And apparently they only cover flights in and out of the country not the whole trip if you are getting connecting flights. How stupid is that what is the point of insurance? over 40mins to get through to the claims - gave up in the end and just changed the flights hoping for the best.

Date of experience : 02 October 2023

Very poor - AVOID Sainsbury's Bank Travel Insurance

Very poor - their Settlement Claims Agency is a scam. Bad decision on Sainsbury's Bank to ruin a trusted brand with an ineffective claims company. Email response time 6 weeks. Keep asking for the same information every time. Do me a favour, Sainsbury's Bank, and get CSA to pay up for a trip cut short because an airline cancelled flights on me at the airport. I've been waiting for 7 months. Disgusting.

Date of experience : 20 November 2022

It’s a shame there is no stars

It’s a shame there is no stars. Our travel policy has Great Lakes insurance at the top of the policy. But insured with CSAL. CSAL now taken over by Gallagher Bassett . Had to cancel because of both of us getting Covid. Have gold cover with covid cover and they are rejecting our claim. Disappointing Sainsburys. CSAl only have one star too. Pretty poor!!

Date of experience : 05 October 2023

Easy refund procedure…

Took out Sainsbury’s Travel insurance and then realised I did not need it so soon. They allow you to cancel within 14 days for full refund unless insurance has been used. Process could not have been easier entered details requested and received an E mail confirmation that the refund had been accepted that same day.

Date of experience : 06 September 2023

Please STAY well clear of taking…

Please STAY well clear of taking Sainsbury’s travel insurance started. Claim on January 5th this year and still no acknowledge of my case number after contacting them Now 5 times . I do understand it’s not Sainsbury’s as they use a 3rd party gb uk claims it’s called which is a huge insurance company this is outrages . I had to pay out thousands for my hospital cover whilst on holiday and now out of pocket still 3 months down the line . I would not give any star rating

Date of experience : 19 March 2023

ZERO stars. Do not go anywhere near Sainsbury's Travel Insurance. We took out a fully comprehensive annual policy with them - which was more expensive than the other policies available and when we claimed for accommodation (not flights!) that we were unable to use due to positive Covid tests they told us they were unable to accept our claim as the photo we had wasn't time-stamped. Even though we had ample evidence of the situation including dated emails etc. It has also taken us over a year to just get to this point. We will now be making a formal complaint in the hopes that we at least get back the cost of the insurance policy and will NEVER be using Sainsbury's Travel insurance again.

Date of experience : 15 May 2022

Sainsbury's Bank Travel Insurance Review

Mr. Travel

Everything you need to know before you buy travel insurance from Sainsbury's Bank!

The experts say:

Sainsbury's Bank is a shining example of superior travel insurance! With a Platinum policy, it offers the highest score from Which?, an impressive 75%, and a Covid Cover rating of "Superior". You'll be covered for unlimited medical expenses and your baggage is protected with a generous £3000 cover. What's more, cancellation cover is also included as standard - up to £7500! And if that wasn't enough, Sainsbury's Bank even provides a 0 excess payble on medical claims, earning them a Fairer Finance Rating of 4 stars. With all this in mind, Sainsbury's Bank really is an excellent choice for your travel insurance.

What Sainsbury's Bank customers are saying right now:

  • 🤩 Reliable and well-known travel insurance company
  • 😃 Offers good customer service in most cases
  • 🙂 Can provide financial assistance in some cases
  • 😊 Offers a wide range of coverage options
  • 🤗 Can help customers resolve issues quickly
  • 🤬Sainsbury's Bank's customer service is dire, unhelpful, and unreliable.
  • 🤯Claims are often denied for arbitrary reasons or take an excessively long time to process.
  • 😡Misleading policy documents can lead to unexpected denials of claims.

Sainsbury's Bank customer reviews summary

Sainsbury's Bank travel insurance seems to be a nightmare for many customers, with reports of dire customer service, long wait times for claims processing, and difficulty getting in touch with the company. People have had to get together money for medical treatment due to the delays in processing their insurance claim. The policy documents are also allegedly misleading, giving false information about coverage. It comes as no surprise that people are advising against purchasing travel insurance through Sainsbury's Bank. On a scale of 1-10, Sainsbury's Bank travel insurance receives an abysmal score of 2 out of 10.

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Reviewed: 100+ UK travel insurance providers

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sainsbury's bank travel insurance contact number

Sainsbury's Bank Travel Insurance   Reviews

In the Travel Insurance Company category

Visit this website

Company activity See all

Your profile picture

Write a review

Reviews 1.5.

Most relevant

It should be zero stars

It should be zero stars, but it won't offer that choice! I only wish i had read some of the reviews here before purchasing Sainsburys annual travel insurance. They say you can only judge an insurance company when you have to make a claim, well that’s where the zero stars come in! To get any regular reliable correspondence from these is at best impossible. I got asked to send three sets of information, once sent then I got asked for another batch of information [different from the first email]. These two emails took about a month to get through to me, since then “nothing”! I have sent numerous emails and have yet to have a reply, I have now given up and will never use or recommend Sainsburys travel insurance to anyone. This is the shortened version as I can’t be bothered to write everything down as it would take up too much time and space.

Date of experience : 26 February 2024

DON'T BUY SAINSBURY'S TRAVEL…

DON'T BUY SAINSBURY'S TRAVEL INSURANCE. In June I booked my holiday. My flight was cancelled without any notice. I contacted insurance. They are still asking millions of questions. 6 moths gone nothing happened. Wasting my time. Now I contacting the Financial Ombudsman.

Date of experience : 12 July 2023

Complete shambles of a renewal…

Complete shambles of a renewal process... Didn't send out renewal reminder or price. I phoned and automated message said long wait and go to live chat.45 mins later they answered and sent the renewal but WITHOUT pre-existing conditions included. 45 min wait again for live chat only to be told you need to speak on the phone and RE_ENTER the pre existing....but I already gave you that last year. AND WHAT USE IS A RENEWAL QUOTE WITHOUT PRE-EXISTING CONDITIONS Wasted 45 mins x 2 of my life and their staff time....and I still have not got a renewal quote ! LAUGHABLY BAD.

Date of experience : 24 January 2024

How can they even think of sending an email like this?

I still can't believe that I received this renewal quote (Car Insurance) from Sainsbury Bank but there it was in an email nonchalantly and in a way that they seemed proud of themselves telling me that my renewal cost will be a total price £836.32 and reminded me that last year's total price was £267.70. FYI, I've not made any motor claims for 20+ years. That's an extortionate increase of 312%!!! Disgusting and downright criminal!!

Date of experience : 30 December 2023

Fantastic service

Exchange Bureau Milton Keynes. Good exchange rates and really friendly staff. Unlike many places, greeted with a smile and they are more than happy to give smaller denominations unlike John Lewis, Waitrose etc. Will definitely use again.

Date of experience : 16 December 2023

Avoid this company at all costs!

Non-existent Insurance & Abysmal Customer Service! I waited nearly two months for a response to my claim. After weeks of relentless follow-ups, I received nothing but false promises. It turns out the travel insurance offered by this company is nothing more than a waste of money and time. My flight was abruptly cancelled by the airline just a few hours before departure at 2am on a bank holiday. This left us stranded in a foreign country. Shockingly, the so-called 'cancelled flight' and 'delayed flight' policies were nothing but smoke and mirrors. Avoid this company at all costs! The combination of non-existent insurance coverage and terrible customer service is utterly unacceptable.

Date of experience : 18 October 2023

Non existing customer services!

Non existing customer services! Only wanted to amend travel details and after an hours wait they still spelt my daughters 3 letter name incorrectly after spelling it out 3 times. Won't use again.

Date of experience : 05 January 2024

Most appalling service and claims process…

Most appalling service and claims handling i have ever experienced. Ryanair are faster at paying out, and that's saying something. Sainsbury's have outsourced all claim handling to a 3rd party .. CSA Ltd claim handling .. they have a 3 week turn around on literally any email exchange, so a simple 1 item clarification resets the clock .. im now at 6 weeks .. and they also tried to weasel out of the delay payment saying it wasn't delayed for 12 hours ! .. Boarding cards submitted , clock started yet again on 3 week SLA ... Sainsbury's brand image ruined for me, and will never buy their insurance for travel, car or shop in their supermarket again - Truly appalling for what should be a premium brand! Sainsbury's CEO you need to get this outsource off your books and reign in the appalling service!

Date of experience : 28 December 2023

Stay well clear

Stay well clear. My wife's phone got stolen while abroad. We couldn't register an account on the portal and had to argue with a CS person to get them to help me. Once logged in, the portal had incorrect contact information for filing a gadget claim. I then discovered gadget insurance is outsourced to Taurus who are an absolute circus when we finally managed to contact them. A phone is pretty much an essential part of life these days. If it gets lost/stolen abroad and you are insured by Sainsbury's/Taurus, you will be waiting 2+ weeks for a replacement - Minimum! Urge you to look elsewhere.

Date of experience : 12 November 2023

Sainsburys insurance are a disgrace.

Sainsburys insurance are a disgrace. We paid for holiday cover, which included Covid and I have this in the key facts document. So when we had to cancel because my wife couldn't get out of bed I was reasurre that I had the insurance. NO! Because we cancelled the day before and the trip hadn't "started" they won't pay out, despite me calling to check before we cancelled and they said we were fine. It's just underhanded. They passed the claim to an administrator who initially asked for my bank details to make payment then inexplicably changed their minds and are now refusing to pay. Why would a massive brand like Sainsburys act like this, it does nothing for their reputation, a reputation that initially made me take out the policy in the first place. Awful, awful people. Avoid at all costs.

Date of experience : 14 November 2023

Bought travel money euros and dollars…

Bought travel money euros and dollars missing over £600 in euros. Failure to refund. Asking my bank to refund. Avoid this company took over 2 months for them to decide that won't refund me. Said royal mail 4 weeks to investigate took 9 weeks.

Date of experience : 12 October 2023

Had no issues claiming back

Whilst abroad I had painful toothache, after getting a quick dentist appointment I was told I needed a crown fitted. I made sure to call Sainsbury's Travel Insurance to make sure a) I was covered and b) what they needed to support a claim. After having the surgery, the dentist wrote the note detailing the issue and what I had done and I supplied this to Sainsbury's. It took around 1 month to get the money back but they paid with zero hassle. Really can't complain.

Date of experience : 18 November 2022

Absolute BS! Don't insure with Sainsbury's

Absolute BS! Put in a claim, and I had to do submit a form via email to another insurance company which site doesn't work. I tried calling Sainsbury's bank and keep getting referred to the online portal which doesn't help at all. I now emailed them hoping to get a response. If I don't hear back about my claim in the next week I'm going to the ombudsman and small claims court

Date of experience : 24 August 2023

CSAL are terrible

Sainsbury’s Bank pass claims handling to CSAL (Claims Settlement Agencies Limited) who take an age to handle claims. It is clear they do not have the capacity to process the volume of claims they have. These guys really drag down the Sainsbury’s brand.

Date of experience : 20 November 2023

AVOID AT ALL COST

My daughter was stuck in Frankfurt after her flight was cancelled to Bogota with a 23hr delay - Called Sainsburys about 15 times - a nightmare to get hold of and no-one could tell us what was covered if she had to book different flight and what her options are. none of the departments could 'offer advice' on what her rights were. And apparently they only cover flights in and out of the country not the whole trip if you are getting connecting flights. How stupid is that what is the point of insurance? over 40mins to get through to the claims - gave up in the end and just changed the flights hoping for the best.

Date of experience : 02 October 2023

Very poor - AVOID Sainsbury's Bank Travel Insurance

Very poor - their Settlement Claims Agency is a scam. Bad decision on Sainsbury's Bank to ruin a trusted brand with an ineffective claims company. Email response time 6 weeks. Keep asking for the same information every time. Do me a favour, Sainsbury's Bank, and get CSA to pay up for a trip cut short because an airline cancelled flights on me at the airport. I've been waiting for 7 months. Disgusting.

Date of experience : 20 November 2022

It’s a shame there is no stars

It’s a shame there is no stars. Our travel policy has Great Lakes insurance at the top of the policy. But insured with CSAL. CSAL now taken over by Gallagher Bassett . Had to cancel because of both of us getting Covid. Have gold cover with covid cover and they are rejecting our claim. Disappointing Sainsburys. CSAl only have one star too. Pretty poor!!

Date of experience : 05 October 2023

Easy refund procedure…

Took out Sainsbury’s Travel insurance and then realised I did not need it so soon. They allow you to cancel within 14 days for full refund unless insurance has been used. Process could not have been easier entered details requested and received an E mail confirmation that the refund had been accepted that same day.

Date of experience : 06 September 2023

Please STAY well clear of taking…

Please STAY well clear of taking Sainsbury’s travel insurance started. Claim on January 5th this year and still no acknowledge of my case number after contacting them Now 5 times . I do understand it’s not Sainsbury’s as they use a 3rd party gb uk claims it’s called which is a huge insurance company this is outrages . I had to pay out thousands for my hospital cover whilst on holiday and now out of pocket still 3 months down the line . I would not give any star rating

Date of experience : 19 March 2023

ZERO stars. Do not go anywhere near Sainsbury's Travel Insurance. We took out a fully comprehensive annual policy with them - which was more expensive than the other policies available and when we claimed for accommodation (not flights!) that we were unable to use due to positive Covid tests they told us they were unable to accept our claim as the photo we had wasn't time-stamped. Even though we had ample evidence of the situation including dated emails etc. It has also taken us over a year to just get to this point. We will now be making a formal complaint in the hopes that we at least get back the cost of the insurance policy and will NEVER be using Sainsbury's Travel insurance again.

Date of experience : 15 May 2022

sainsbury's bank travel insurance contact number

Sainsbury's Bank Travel Insurance   Reviews

In the Travel Insurance Company category

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Company activity See all

Your profile picture

Write a review

Reviews 1.5.

Most relevant

It should be zero stars

It should be zero stars, but it won't offer that choice! I only wish i had read some of the reviews here before purchasing Sainsburys annual travel insurance. They say you can only judge an insurance company when you have to make a claim, well that’s where the zero stars come in! To get any regular reliable correspondence from these is at best impossible. I got asked to send three sets of information, once sent then I got asked for another batch of information [different from the first email]. These two emails took about a month to get through to me, since then “nothing”! I have sent numerous emails and have yet to have a reply, I have now given up and will never use or recommend Sainsburys travel insurance to anyone. This is the shortened version as I can’t be bothered to write everything down as it would take up too much time and space.

Date of experience : February 26, 2024

DON'T BUY SAINSBURY'S TRAVEL…

DON'T BUY SAINSBURY'S TRAVEL INSURANCE. In June I booked my holiday. My flight was cancelled without any notice. I contacted insurance. They are still asking millions of questions. 6 moths gone nothing happened. Wasting my time. Now I contacting the Financial Ombudsman.

Date of experience : July 12, 2023

Complete shambles of a renewal…

Complete shambles of a renewal process... Didn't send out renewal reminder or price. I phoned and automated message said long wait and go to live chat.45 mins later they answered and sent the renewal but WITHOUT pre-existing conditions included. 45 min wait again for live chat only to be told you need to speak on the phone and RE_ENTER the pre existing....but I already gave you that last year. AND WHAT USE IS A RENEWAL QUOTE WITHOUT PRE-EXISTING CONDITIONS Wasted 45 mins x 2 of my life and their staff time....and I still have not got a renewal quote ! LAUGHABLY BAD.

Date of experience : January 24, 2024

How can they even think of sending an email like this?

I still can't believe that I received this renewal quote (Car Insurance) from Sainsbury Bank but there it was in an email nonchalantly and in a way that they seemed proud of themselves telling me that my renewal cost will be a total price £836.32 and reminded me that last year's total price was £267.70. FYI, I've not made any motor claims for 20+ years. That's an extortionate increase of 312%!!! Disgusting and downright criminal!!

Date of experience : December 30, 2023

Fantastic service

Exchange Bureau Milton Keynes. Good exchange rates and really friendly staff. Unlike many places, greeted with a smile and they are more than happy to give smaller denominations unlike John Lewis, Waitrose etc. Will definitely use again.

Date of experience : December 16, 2023

Avoid this company at all costs!

Non-existent Insurance & Abysmal Customer Service! I waited nearly two months for a response to my claim. After weeks of relentless follow-ups, I received nothing but false promises. It turns out the travel insurance offered by this company is nothing more than a waste of money and time. My flight was abruptly cancelled by the airline just a few hours before departure at 2am on a bank holiday. This left us stranded in a foreign country. Shockingly, the so-called 'cancelled flight' and 'delayed flight' policies were nothing but smoke and mirrors. Avoid this company at all costs! The combination of non-existent insurance coverage and terrible customer service is utterly unacceptable.

Date of experience : October 18, 2023

Non existing customer services!

Non existing customer services! Only wanted to amend travel details and after an hours wait they still spelt my daughters 3 letter name incorrectly after spelling it out 3 times. Won't use again.

Date of experience : January 05, 2024

Most appalling service and claims process…

Most appalling service and claims handling i have ever experienced. Ryanair are faster at paying out, and that's saying something. Sainsbury's have outsourced all claim handling to a 3rd party .. CSA Ltd claim handling .. they have a 3 week turn around on literally any email exchange, so a simple 1 item clarification resets the clock .. im now at 6 weeks .. and they also tried to weasel out of the delay payment saying it wasn't delayed for 12 hours ! .. Boarding cards submitted , clock started yet again on 3 week SLA ... Sainsbury's brand image ruined for me, and will never buy their insurance for travel, car or shop in their supermarket again - Truly appalling for what should be a premium brand! Sainsbury's CEO you need to get this outsource off your books and reign in the appalling service!

Date of experience : December 28, 2023

Stay well clear

Stay well clear. My wife's phone got stolen while abroad. We couldn't register an account on the portal and had to argue with a CS person to get them to help me. Once logged in, the portal had incorrect contact information for filing a gadget claim. I then discovered gadget insurance is outsourced to Taurus who are an absolute circus when we finally managed to contact them. A phone is pretty much an essential part of life these days. If it gets lost/stolen abroad and you are insured by Sainsbury's/Taurus, you will be waiting 2+ weeks for a replacement - Minimum! Urge you to look elsewhere.

Date of experience : November 12, 2023

Sainsburys insurance are a disgrace.

Sainsburys insurance are a disgrace. We paid for holiday cover, which included Covid and I have this in the key facts document. So when we had to cancel because my wife couldn't get out of bed I was reasurre that I had the insurance. NO! Because we cancelled the day before and the trip hadn't "started" they won't pay out, despite me calling to check before we cancelled and they said we were fine. It's just underhanded. They passed the claim to an administrator who initially asked for my bank details to make payment then inexplicably changed their minds and are now refusing to pay. Why would a massive brand like Sainsburys act like this, it does nothing for their reputation, a reputation that initially made me take out the policy in the first place. Awful, awful people. Avoid at all costs.

Date of experience : November 14, 2023

Bought travel money euros and dollars…

Bought travel money euros and dollars missing over £600 in euros. Failure to refund. Asking my bank to refund. Avoid this company took over 2 months for them to decide that won't refund me. Said royal mail 4 weeks to investigate took 9 weeks.

Date of experience : October 12, 2023

Had no issues claiming back

Whilst abroad I had painful toothache, after getting a quick dentist appointment I was told I needed a crown fitted. I made sure to call Sainsbury's Travel Insurance to make sure a) I was covered and b) what they needed to support a claim. After having the surgery, the dentist wrote the note detailing the issue and what I had done and I supplied this to Sainsbury's. It took around 1 month to get the money back but they paid with zero hassle. Really can't complain.

Date of experience : November 18, 2022

Absolute BS! Don't insure with Sainsbury's

Absolute BS! Put in a claim, and I had to do submit a form via email to another insurance company which site doesn't work. I tried calling Sainsbury's bank and keep getting referred to the online portal which doesn't help at all. I now emailed them hoping to get a response. If I don't hear back about my claim in the next week I'm going to the ombudsman and small claims court

Date of experience : August 24, 2023

CSAL are terrible

Sainsbury’s Bank pass claims handling to CSAL (Claims Settlement Agencies Limited) who take an age to handle claims. It is clear they do not have the capacity to process the volume of claims they have. These guys really drag down the Sainsbury’s brand.

Date of experience : November 20, 2023

AVOID AT ALL COST

My daughter was stuck in Frankfurt after her flight was cancelled to Bogota with a 23hr delay - Called Sainsburys about 15 times - a nightmare to get hold of and no-one could tell us what was covered if she had to book different flight and what her options are. none of the departments could 'offer advice' on what her rights were. And apparently they only cover flights in and out of the country not the whole trip if you are getting connecting flights. How stupid is that what is the point of insurance? over 40mins to get through to the claims - gave up in the end and just changed the flights hoping for the best.

Date of experience : October 02, 2023

Very poor - AVOID Sainsbury's Bank Travel Insurance

Very poor - their Settlement Claims Agency is a scam. Bad decision on Sainsbury's Bank to ruin a trusted brand with an ineffective claims company. Email response time 6 weeks. Keep asking for the same information every time. Do me a favour, Sainsbury's Bank, and get CSA to pay up for a trip cut short because an airline cancelled flights on me at the airport. I've been waiting for 7 months. Disgusting.

Date of experience : November 20, 2022

It’s a shame there is no stars

It’s a shame there is no stars. Our travel policy has Great Lakes insurance at the top of the policy. But insured with CSAL. CSAL now taken over by Gallagher Bassett . Had to cancel because of both of us getting Covid. Have gold cover with covid cover and they are rejecting our claim. Disappointing Sainsburys. CSAl only have one star too. Pretty poor!!

Date of experience : October 05, 2023

Easy refund procedure…

Took out Sainsbury’s Travel insurance and then realised I did not need it so soon. They allow you to cancel within 14 days for full refund unless insurance has been used. Process could not have been easier entered details requested and received an E mail confirmation that the refund had been accepted that same day.

Date of experience : September 06, 2023

Please STAY well clear of taking…

Please STAY well clear of taking Sainsbury’s travel insurance started. Claim on January 5th this year and still no acknowledge of my case number after contacting them Now 5 times . I do understand it’s not Sainsbury’s as they use a 3rd party gb uk claims it’s called which is a huge insurance company this is outrages . I had to pay out thousands for my hospital cover whilst on holiday and now out of pocket still 3 months down the line . I would not give any star rating

Date of experience : March 19, 2023

ZERO stars. Do not go anywhere near Sainsbury's Travel Insurance. We took out a fully comprehensive annual policy with them - which was more expensive than the other policies available and when we claimed for accommodation (not flights!) that we were unable to use due to positive Covid tests they told us they were unable to accept our claim as the photo we had wasn't time-stamped. Even though we had ample evidence of the situation including dated emails etc. It has also taken us over a year to just get to this point. We will now be making a formal complaint in the hopes that we at least get back the cost of the insurance policy and will NEVER be using Sainsbury's Travel insurance again.

Date of experience : May 15, 2022

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COMMENTS

  1. Travel Insurance Customer Support

    If you need to call Sainsbury's Bank about your travel insurance policy, here's the numbers. Skip to content. Menu. Sainsbury's Bank. Loans. Loans; Apply. ... Contact numbers ; Sainsbury's emergency medical assistance (Please remember to quote your name and policy number) 24-hour Help Line +44 (0) 1403 288 125: Sales and renewals: 0345 305 ...

  2. Travel Insurance

    Sainsbury's Bank Travel Insurance is underwritten by Great Lakes Insurance UK Limited. Great Lakes Insurance UK Limited is a company incorporated in England and Wales with company number 13436330 and whose registered office address is 10 Fenchurch Avenue, London, United Kingdom, EC3M 5BN.

  3. Sainsbury's Bank

    It is essential that you check the latest FCDO advice for your destination before you travel. Our travel insurance policies do not provide cover for travel to an area where the FCDO advises against all or all but essential travel. ... If you are unsure of any answers please contact the person who you answering on behalf of. ... Sainsbury's Bank ...

  4. Travel Insurance Customer Support

    You can access your insurance documents online throughout the life of your policy. And if you need to access your documents after your policy ends, just call our Customer Services Team on 0345 305 2622*. * Sales and service lines are open 9am-5pm Monday to Friday. Closed weekend and Bank Holidays. Calls may be monitored or recorded.

  5. Get in touch

    Alternatively you can call us between 8am and 8pm, Mon-Fri, 8am and 6pm Sat-Sun on 0800 096 0543 *, selecting option 1. Additionally you can write to us at Sainsbury's Bank, PO Box 4955. Worthing, BN11 9ZA.

  6. Customer support

    Travel Insurance; Mortgages; Ways to bank. Ways-to-bank; Online banking; Credit Card App; Apple Pay; Google Pay; ... Contact us; Jobs at Sainsbury's Bank; Awards; Media Centre; API Developers Portal; ... Sainsbury's Bank plc, Registered Office, 33 Holborn, London EC1N 2HT (registered in England and Wales, no. 3279730) is authorised by the ...

  7. Single Trip Travel Insurance

    Sainsbury's Bank Travel Insurance is underwritten by Great Lakes Insurance UK Limited. Great Lakes Insurance UK Limited is a company incorporated in England and Wales with company number 13436330 and whose registered office address is 10 Fenchurch Avenue, London, United Kingdom, EC3M 5BN.

  8. Sainsbury's Bank travel insurance review

    Sainsbury's Bank travel insurance: how can I claim? For medical emergencies abroad call +44 (0) 1403 288 125. To make a claim, call 01403 288 421.. Before calling for cancellation claims, you should contact your travel agent and/or airline to seek a refund or to move your trip.

  9. Welcome to My Travel Portal

    Sainsbury's Supermarkets Ltd is an appointed representative of Sainsbury's Bank plc. Sainsbury's Bank plc is covered by the Financial Services Compensation Scheme (FSCS), details of which can be found here. Hood Travel Limited is an insurance intermediary providing a non-advised service.

  10. Sainsbury's Bank

    Before you buy. It is essential that you check the latest FCDO advice for your destination before you travel. Our travel insurance policies do not provide cover for travel to an area where the FCDO advises against all or all but essential travel unless you purchase our optional Enhanced COVID-19 cover that will protect you if the advice is given solely as a result of COVID-19.

  11. Sainsbury's Bank Travel Insurance

    You can contact Sainsbury's Bank through the following: Phone: 0345 305 2622. Email: [email protected]. Their opening hours are: Monday to Friday: 9am - 5pm. Saturday to Sunday: Closed.

  12. Sainsbury's Bank Travel Insurance Review

    Sainsbury's Bank offers single trip, annual multi-trip and extended trip (up to 548 days) policies in three levels of cover: Silver, Gold and Platinum. All Sainsbury's Bank travel insurance ...

  13. Travel Insurance Customer Support

    For all travel insurance claims including lost baggage, holiday cancellation, medical and travel delay, etc. Register and submit your claim online by clicking here. Download a claim form by clicking here. Call the claims helpline to request a claim form +44 (0) 1403 288 421**. **Telephone calls may be recorded for security purposes and ...

  14. Compare Sainsbury's Bank travel insurance

    Yes, all Sainsbury's Bank travel insurance policies can be tailored to cover a number of pre-existing medical conditions, including diabetes, heart conditions, ... You can contact Sainsbury's Bank travel insurance agents via the 'Chat With Us' button online. Alternatively, call the customer service team on: 0345 305 2622. Monday-Friday, 9am ...

  15. Contact us

    For queries relating to Sainsbury's Bank visit our Sainsbury's Bank website. Contact Sainsbury's Insurance. For all insurance queries please visit our Sainsbury's Insurance website. Get more from Sainsbury's. Food to Order View more. Energy View more. Recipes View more. Check if we deliver to you View more.

  16. Up to 20% off Sainsbury's Bank Travel Insurance*

    Up to 20% off Sainsbury's Bank Travel Insurance*. Get up to 20% off travel insurance with Sainsbury's Bank. Choose from Single, Annual Multi-trip or Extended Stay, plus there's 3 levels of cover to choose from. Sainsbury's Bank Travel Insurance is underwritten by Great Lakes Insurance UK Limited.

  17. Sainsbury's Bank Travel Insurance Reviews

    It's as if Sainsbury's Bank's travel insurance offering has completely shut down but still taking policy purchases. In the Making a Claim pdf section of the policy, there is no information on how to contact Sainsbury's to raise a claim. The phone number provided online (0300 880 1762) is incorrect and no longer in use and does not dial a ringtone.

  18. Sainsbury's Bank Travel Insurance Reviews

    Founded in 1997, Sainsbury's Bank offer a range of policies which can be tailored to ensure you have the right cover in place. Underwritten by Great Lakes insurance SE GLISE), Sainsbury's Bank policies include access to a 24/7 medical assistance helpline, and can be tailored to cover many pre-existing medical conditions.

  19. Sainsbury's Bank

    Sainsbury's Bank is a shining example of superior travel insurance! With a Platinum policy, it offers the highest score from Which?, an impressive 75%, and a Covid Cover rating of "Superior". You'll be covered for unlimited medical expenses and your baggage is protected with a generous £3000 cover. What's more, cancellation cover is also ...

  20. Sainsbury's Bank Travel Insurance Reviews

    It's as if Sainsbury's Bank's travel insurance offering has completely shut down but still taking policy purchases. In the Making a Claim pdf section of the policy, there is no information on how to contact Sainsbury's to raise a claim. The phone number provided online (0300 880 1762) is incorrect and no longer in use and does not dial a ringtone.

  21. Sainsbury's Bank Travel Insurance Reviews

    Very poor - AVOID Sainsbury's Bank Travel Insurance. Very poor - their Settlement Claims Agency is a scam. Bad decision on Sainsbury's Bank to ruin a trusted brand with an ineffective claims company. Email response time 6 weeks. Keep asking for the same information every time.

  22. Sainsbury's Bank Travel Insurance Reviews

    Founded in 1997, Sainsbury's Bank offer a range of policies which can be tailored to ensure you have the right cover in place. Underwritten by Great Lakes insurance SE GLISE), Sainsbury's Bank policies include access to a 24/7 medical assistance helpline, and can be tailored to cover many pre-existing medical conditions.

  23. Sainsburys Bank contact address & fax

    Sainsbury's Bank. Keith House/Redheughs Rigg, South Gyle Crescent. Edinburgh. EH12 9DG. category: telephone: 0500 405060. No offence was intended, you never mentioned you were overseas. This is all the info I could find when i googled Sainsburys bank.