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Cruise118   Reviews

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Reviews 4.7.

2,166 total

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Instant recognition after an enforced…

Instant recognition after an enforced absence due to Covid. Lexi, as usual was her usual efficient self and talked us through a cruise enquiry resulting in successfully booking us back onto our beloved cruising activity. We now look forward to P&O Ventura in June. Thank you Cruise118 and Lexi Longstaff.

Date of experience : 01 March 2024

Great experience from this company

The person who answered my call and helped me make my booking was lovely, really helpful and ultimately got me a great deal compared to others that I had looked at. Would definitely use these guys again.

Date of experience : 28 February 2024

Great customer service from Hannah

Hannah was very helpful, friendly and patient and helped us get the best deal on our next cruise, I would definitely recommend booking through cruise 118 again.

Date of experience : 25 February 2024

Had a couple of issues with my booking…

Had a couple of issues with my booking had to phone regarding the problem twice to get it rectified.

Date of experience : 26 February 2024

Absolutley brilliant service

Knowledgeable, likeable, efficient and personal - couldn't ask for anything more from a booking agent. Always enjoy my encounters with Cruise 118 and get the best holiday for us. Thank you.

Date of experience : 11 February 2024

David was very helpful and has somewhat…

David was very helpful and has somewhat put my mind at ease regarding my up and coming cruise.

Date of experience : 02 March 2024

Haley was so....good

Haley was so....good. She acts with professionalism but with a very human touch. She helped us to find the best cruise for our needs and nothing was too much trouble. Would recommend the service.

Date of experience : 20 February 2024

Paula was extremely helpful and…

Paula was extremely helpful and friendly. Only lost a star as I get very annoyed when you advertise prices that haven’t been available for weeks.

Date of experience : 21 February 2024

Booked again with 118 cannot fault it

Booked again with 118 cannot fault it, I told Greg Hill exactly what we wanted and he came back with an amazing package for 2025, so pleased, wouldn’t book with anyone else

Date of experience : 23 February 2024

Jon at Cruise118.com has been…

Jon at Cruise118.com has been fantastic. After booking Princess then offered a better promotion for our booked cruise. Jon spent a considerable amount of time on the phone with Princess to upgrade our booked cruise to the new package. We were pleasantly surprised when Jon proved successful. Will definitely book with Cruise118 in future.

Date of experience : 22 February 2024

It was easy to compare and book cruise…

It was easy to compare and book cruise online. Price was good. Communications from you have been helpful.

Date of experience : 19 February 2024

A1 Service the best I have ever known.

The gentleman who dealt with our original booking was A1 in all respects- pleasant, courteous and helpful. We were then unfortunately advised of a bereavement which meant altering our plans. The lady who dealt with this went above and beyond and I would like to say that I have never had so much care given to me in a difficult situation, to such an extent that Cruise 118 will be my go to Company in the future. She deserves a jolly good’Pat on the back.’ Thank her please.

Everything was booked clearly and was pleasantly easy. All done in a pleasant manner too.

Everything was booked clearly and without fuss. This is our second cruise but very different to our last, a number of years ago, and the service and clarity so much better. Obviously this is a big year for us, 80th birthday and GOLDEN WEDDING. All we need now is a lottery win!! continued good health and, oh yes, a balcony upgrade!!!...do these ever happen? Oh, and reasonable weather.

Date of experience : 02 February 2024

Cruise118 customer service is impeccable

We'd been searching various cruise line websites and travel companies for a while before Cruise118 were recommended to us by a friend that had used them the previous year. Daniel called me and talked me through the best options for our family and gave a really competitive quote for our holiday, which we'd never have got online. This will be our first cruise and it was well worth talking to Daniel to work out what we needed and what we didn't!

Date of experience : 18 February 2024

Professional, prompt and affordable

Always get a prompt and efficient service and the holiday package we get has always been cheaper than anywhere else I have looked. Never a problem and Katja whom we deal with over and over again has been great.

Gavin was so knowledgeable and helpful!

Gavin was amazing, he gave great advice and helped me book last minute - a credit to your compsny

very easy to book

no delay in call to book being answered, no long wait . helpful calm man on the phone, didnt feel rushed at any time he took time to listen and answer questions

Grandads home-land

He was clearly spoken, patient and very helpful. Answered all questions by the information he had to hand. What the cruise provides and what all we would be paying for. Given us options on the cabin. We're going on 06/07/25

Date of experience : 06 February 2024

Excellent customer service

Booked a cruise to the Med. Easy site to navigate to find what I wanted and no irritating calls the moment I trial booked. On the day we probably scooped the best price available so I was happy. In my haste to get the best possible price I mst have selected the wrong button for the All Inclusive option. It made no difference at all to the price, but a large difference to what was offered. (Princess Plus or Premier). I rang up customer services next day and the lady (didn't get her name) took the time to work out what had happened and rectifned the mistake with Princess within the hour Same price, no cost to me just sympathetic customer service.

Failed transfer-very bad customer service

The transfer at the singapore cruise terminal failed to show,waited there 4 hours,called the hotel-they didn't have a booking because 118 cancelled the first hotel, creating a chain of events that lead to our miserable first day,because of the 8 hour time difference we couldnt contact 118.We booked our own taxi and hotel and got on with it.The main ISSUE is that 118 gave us a real hard time upon return and put up a lengthy fight/argument regarding refunds for our expense incurred.Eventually they did, took about two weeks usual back and forth nonsense calls,emails etc. They even called us out for lying about the transfer actually being there!! Like we would deliberately miss are own pre paid private transfer.Extremely disappointed,so for the loss of a full day in singapore we received a wine voucher for £60 JOKE,In balance rest of the holiday and other transfers were great.

Date of experience : 22 December 2023

Reply from Cruise118

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: [email protected]. Once again thank you kindly for your comments they are very much appreciated.

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118 cruises phone number

Cruise118   Reviews

In the Cruise Agency category

Visit this website

Company activity See all

Your profile picture

Write a review

Reviews 4.7.

2,166 total

Most relevant

Instant recognition after an enforced…

Instant recognition after an enforced absence due to Covid. Lexi, as usual was her usual efficient self and talked us through a cruise enquiry resulting in successfully booking us back onto our beloved cruising activity. We now look forward to P&O Ventura in June. Thank you Cruise118 and Lexi Longstaff.

Date of experience : March 01, 2024

Great experience from this company

The person who answered my call and helped me make my booking was lovely, really helpful and ultimately got me a great deal compared to others that I had looked at. Would definitely use these guys again.

Date of experience : February 28, 2024

Great customer service from Hannah

Hannah was very helpful, friendly and patient and helped us get the best deal on our next cruise, I would definitely recommend booking through cruise 118 again.

Date of experience : February 25, 2024

Had a couple of issues with my booking…

Had a couple of issues with my booking had to phone regarding the problem twice to get it rectified.

Date of experience : February 26, 2024

Absolutley brilliant service

Knowledgeable, likeable, efficient and personal - couldn't ask for anything more from a booking agent. Always enjoy my encounters with Cruise 118 and get the best holiday for us. Thank you.

Date of experience : February 11, 2024

David was very helpful and has somewhat…

David was very helpful and has somewhat put my mind at ease regarding my up and coming cruise.

Date of experience : March 02, 2024

Haley was so....good

Haley was so....good. She acts with professionalism but with a very human touch. She helped us to find the best cruise for our needs and nothing was too much trouble. Would recommend the service.

Date of experience : February 20, 2024

Paula was extremely helpful and…

Paula was extremely helpful and friendly. Only lost a star as I get very annoyed when you advertise prices that haven’t been available for weeks.

Date of experience : February 21, 2024

Booked again with 118 cannot fault it

Booked again with 118 cannot fault it, I told Greg Hill exactly what we wanted and he came back with an amazing package for 2025, so pleased, wouldn’t book with anyone else

Date of experience : February 23, 2024

Jon at Cruise118.com has been…

Jon at Cruise118.com has been fantastic. After booking Princess then offered a better promotion for our booked cruise. Jon spent a considerable amount of time on the phone with Princess to upgrade our booked cruise to the new package. We were pleasantly surprised when Jon proved successful. Will definitely book with Cruise118 in future.

Date of experience : February 22, 2024

It was easy to compare and book cruise…

It was easy to compare and book cruise online. Price was good. Communications from you have been helpful.

Date of experience : February 19, 2024

A1 Service the best I have ever known.

The gentleman who dealt with our original booking was A1 in all respects- pleasant, courteous and helpful. We were then unfortunately advised of a bereavement which meant altering our plans. The lady who dealt with this went above and beyond and I would like to say that I have never had so much care given to me in a difficult situation, to such an extent that Cruise 118 will be my go to Company in the future. She deserves a jolly good’Pat on the back.’ Thank her please.

Everything was booked clearly and was pleasantly easy. All done in a pleasant manner too.

Everything was booked clearly and without fuss. This is our second cruise but very different to our last, a number of years ago, and the service and clarity so much better. Obviously this is a big year for us, 80th birthday and GOLDEN WEDDING. All we need now is a lottery win!! continued good health and, oh yes, a balcony upgrade!!!...do these ever happen? Oh, and reasonable weather.

Date of experience : February 02, 2024

Cruise118 customer service is impeccable

We'd been searching various cruise line websites and travel companies for a while before Cruise118 were recommended to us by a friend that had used them the previous year. Daniel called me and talked me through the best options for our family and gave a really competitive quote for our holiday, which we'd never have got online. This will be our first cruise and it was well worth talking to Daniel to work out what we needed and what we didn't!

Date of experience : February 18, 2024

Professional, prompt and affordable

Always get a prompt and efficient service and the holiday package we get has always been cheaper than anywhere else I have looked. Never a problem and Katja whom we deal with over and over again has been great.

Gavin was so knowledgeable and helpful!

Gavin was amazing, he gave great advice and helped me book last minute - a credit to your compsny

very easy to book

no delay in call to book being answered, no long wait . helpful calm man on the phone, didnt feel rushed at any time he took time to listen and answer questions

Grandads home-land

He was clearly spoken, patient and very helpful. Answered all questions by the information he had to hand. What the cruise provides and what all we would be paying for. Given us options on the cabin. We're going on 06/07/25

Date of experience : February 06, 2024

Excellent customer service

Booked a cruise to the Med. Easy site to navigate to find what I wanted and no irritating calls the moment I trial booked. On the day we probably scooped the best price available so I was happy. In my haste to get the best possible price I mst have selected the wrong button for the All Inclusive option. It made no difference at all to the price, but a large difference to what was offered. (Princess Plus or Premier). I rang up customer services next day and the lady (didn't get her name) took the time to work out what had happened and rectifned the mistake with Princess within the hour Same price, no cost to me just sympathetic customer service.

Failed transfer-very bad customer service

The transfer at the singapore cruise terminal failed to show,waited there 4 hours,called the hotel-they didn't have a booking because 118 cancelled the first hotel, creating a chain of events that lead to our miserable first day,because of the 8 hour time difference we couldnt contact 118.We booked our own taxi and hotel and got on with it.The main ISSUE is that 118 gave us a real hard time upon return and put up a lengthy fight/argument regarding refunds for our expense incurred.Eventually they did, took about two weeks usual back and forth nonsense calls,emails etc. They even called us out for lying about the transfer actually being there!! Like we would deliberately miss are own pre paid private transfer.Extremely disappointed,so for the loss of a full day in singapore we received a wine voucher for £60 JOKE,In balance rest of the holiday and other transfers were great.

Date of experience : December 22, 2023

Reply from Cruise118

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: [email protected]. Once again thank you kindly for your comments they are very much appreciated.

World Travel Holdings

World Travel Holdings

  • Our Leadership Team

An innovative group of leaders who understand that employees are the number one asset at any company.

BRAD TOLKIN Co-Chairman / CEO World Travel Holdings

118 cruises phone number

JEFF TOLKIN Co-Chairman / CEO World Travel Holdings

118 cruises phone number

DEBBIE FIORINO SVP/COO, Owned Brands

DON GRAFF Chief Financial Officer

118 cruises phone number

JAMIE CASH SVP, Technology

DAVID CROOKS SVP, Product & Operations

118 cruises phone number

DREW DALY SVP/GM, Dream Vacations and CruiseOne

118 cruises phone number

JENNIFER GASSER SVP, Partner Brands

118 cruises phone number

ANDY KAYE VP, Strategic Planning and General Manager of Luxury Travel Holdings

118 cruises phone number

LOREN KENNEDY SVP, Customer Care & Human Resources

118 cruises phone number

ALISON EARNSHAW Managing Director, WTH UK

BRAD TOLKIN / JEFF TOLKIN

Brad and Jeff Tolkin serve as Co-Chairmen/Co-CEOs of World Travel Holdings and are its majority shareholders. They each have more than 40 years of experience as an operating executive in the travel industry. In 2005 they co-founded World Travel Holdings, and through a variety of acquisitions, innovative business practices, and developing opportunities, they have grown the company into more than a billion-dollar travel industry powerhouse. Today, World Travel Holdings owns and operates more than 35 leading travel brands including owned brands, private-label partnerships comprised of prominent companies in the United States and the United Kingdom, and two top-rated travel agency franchise brands. As a result of their significant contributions to the cruise industry, Brad and Jeff were inducted into the Cruise Lines International Association Hall of Fame in 2014, and in 2021, received Travel Weekly’s Lifetime Achievement Award. Prior to co-founding World Travel Holdings, the Tolkins owned and operated Travel Impressions, one of the country’s most successful privately held travel wholesalers, and in 1992 they acquired Empress Travel. Travel Impressions and Empress Travel were both sold to American Express in 1998. Brad holds a BS from Cornell University, and Jeff holds a BA from Columbia College and a JD from Columbia Law School.

DEBBIE FIORINO

Debbie Fiorino serves as Senior Vice President and Chief Operating Officer of Owned Brands. She has P&L responsibility for the company’s B2B brands ‒ Dream Vacations and CruiseOne, as well as the company’s owned House Brands which include CruisesOnly, Cruises.com, CheapCruises.com, Vacation Outlet, Cruise411, LuxuryOnly, CheapRentalCar.com. She is also responsible for continuing to grow its franchise (Dream Vacations/CruiseOne) agency base and providing exceptional support for these agents. With nearly 30 years of experience in business and leadership, and more than 15 years in the travel industry, Debbie offers expansive knowledge in driving strategic plans for growth. Debbie, who joined the company in 2002 in Human Resources, saw a correlation in how her HR skills could benefit revenue-producing divisions. Prior to joining World Travel Holdings, she served at companies including KaBloom, Bertucci’s Corporation (NE Restaurant Company) and Medical Diagnostics, Inc. Debbie holds a BS from the University of Massachusetts/Boston.

Don Graff serves as Chief Financial Officer. He is responsible for all finance and administration functions including budgeting and planning, reporting and analysis, and treasury and cash management. Additionally, Graff works closely with the Company’s external professionals including Audit, Tax, Risk Management, Legal, and Banking. Graff has worked in finance and operations for more than 35 years. Graff joined World Travel Holdings/NLG in 2003. Prior to joining the company, he was Director of Finance at Genuity and Director of Business Analysis at GTE Corporation. Graff holds an MS in Accounting from Southern New Hampshire University and is a graduate of the University of Nebraska.

Jamie Cash serves as World Travel Holdings’ Senior Vice President of Technology and is responsible for all of the company’s technology functions, including software development and technical services support. Under Cash’s leadership, World Travel Holdings will continue to maintain and provide the most cost-effective and innovative technology solutions in the travel industry. He also has P&L responsibility for Cruiseline.com/Ship Mate App, a cruise review website and social community for cruisers. Cash joined World Travel Holdings/NLG in 2001 as Director of Technical Architecture. Prior to joining WTH/NLG, he held technology leadership roles at several start-up ventures and consulted in the financial services industry for Andersen Consulting (now Accenture). Cash is a graduate of Amherst College.

DAVID CROOKS

David Crooks serves as Senior Vice President of Product & Operations. Crooks is responsible for overseeing the growth and profitability of all cruise and land sales through its various distribution channels as well as for overseeing all supplier relationships. He has been with World Travel Holdings/NLG since NLG’s inception in 1986 and has held a variety of positions including Director of Sales and Training. Crooks began his career in the travel industry as a tour director for Paragon Tours and Travel and then served as its Director of Tour Escorts. He also worked for the St. Moritz-on-the-Park, New York, NY, and for Cunard Line as a member of the onboard cruise staff. Crooks is a graduate of Niagara University.

A Certified Travel Industry Executive, Drew Daly is Senior Vice President and General Manager of home-based travel agency franchise CruiseOne and Dream Vacations, which is part of World Travel Holdings, the nation’s largest cruise agency and award-winning leisure travel company. Drew’s career started as a travel agent with NLG (which was acquired by World Travel Holdings in 2005) and he quickly moved up the ranks into sales management and as a member of the World Travel Holdings executive team. In 2002, Drew began creating what is now the nation’s most impressive, comprehensive virtual sales network. A leader in the travel industry, Drew has served as the Chairman of CLIA’s Strategic Travel Agent Review Board (Cruise Lines International Association) and on the Board of Directors for The Travel Institute and PATH-the Professional Association of Travel Hosts. He is also a member of the American Society of Travel Agents, the Executive Leadership Broward Class of 2017 and is on the Event Committee for Gilda’s Club of South Florida. Drew has spoken alongside Oprah Winfrey at the dedication ceremony for Holland America Line’s Nieuw Statendam and has testified in front of the U.S. Senate as an expert witness on behalf of the travel advisor community. In addition to presenting at CLIA’s Cruise360 conference, The New York Times Travel Show and at the GOGO All Hands Conference, he has been interviewed by CNN; is a regular contributor offering travel advice and tips on NBC and FOX affiliates; and is often cited as an industry expert in travel trade publications. Drew is a graduate of Suffolk University – Sawyer School of Management and the author of the award-winning book “ Selling Fun ”.

JENNIFER GASSER

As Senior Vice President of Partner Brands, Jennifer Gasser manages World Travel Holdings’ white-label partnerships. She also oversees the in-house creative agency that produces all the marketing assets for Partner and House Brands. She has been with World Travel Holdings since 2005, and in her previous role she managed the cruise line relations as Vice President of Product and Operations. Prior to that, Jennifer was Vice President of Product at Saga Holidays and has also worked for Disney Theatricals as Guest Relations Manager for the New Amsterdam Theater in New York City. Jennifer holds a BA from Mount Holyoke College and a Masters in Theater from Northwestern University.

Andy Kaye serves as World Travel Holdings’ Vice President of Strategic Planning and General Manager of Luxury Travel Holdings. Andy is responsible for corporate strategic planning, both overseeing and supporting key strategic growth initiatives. He also leads the company’s Villas division including villa brands Villas of Distinction, Jamaica Villas and Bravo Villas. He joined World Travel Holdings/NLG in 1996 on a three-week temporary assignment in finance which has grown into a nearly three decade-long career. Andy began his career working with American Express Financial focused on opening new diverse markets for their services. He has also served as Business Director at The MENTOR Network with a focus on organizational design. Andy is a graduate from Northeastern University.

LOREN KENNEDY

As Senior Vice President of Human Resources and Customer Care, Loren Kennedy is responsible for all HR functions including Talent Acquisition, Employee Benefits, Payroll, Corporate Communications/Public Relations, and Workforce Strategy and Analytics. Loren also leads the Customer Care division, a team of more than 700 employees in Sales, Service, Operations and Telephony. In addition, she works collaboratively with leadership teams across the company to build and develop organizational structures and talent to achieve strategic objectives that are aligned with company goals. Since joining the company in 2004, Loren has held various positions including Director of Total Rewards and Vice President of HR. Loren attended the University of Massachusetts Amherst and holds a Professional Human Resources Certification.

ROSEMARIE REED

Rosemarie Reed serves as the Senior Vice President of Marketing for House Brands and the mastermind behind World Travel Holdings’ successful marketing and ecommerce efforts. With her eye for emerging digital trends and innovation in her DNA, Rosemarie has delivered creative campaigns and sales promotions that have resulted in unprecedented success for the company. She is also the driving force behind the successful creation and launch of the Dreams Vacations travel franchise brand within the company’s B2B division. Rosemarie is currently at the helm of World Travel Holdings’ owned brands, including CruisesOnly, Cruises.com, Cheap Cruises, and LuxuryOnly, and leading the company’s ecommerce and digital transformation initiatives. Her expertise is driving a range of ongoing projects that aim to assist customers in realizing the complete value and advantages of booking their cruise vacations through a travel agency provider.

ALISON EARNSHAW

Alison Earnshaw is Managing Director of WTH UK and is responsible for the P&L, as well as all operations and functions across WTH UK’s three cruise brands – Cruise 118, Six Star Cruises and RiverVoyages. Previously the WTH UK Product and Commercial Director, her responsibilities included managing relationships, contracts and promotions with all cruise line partners in the UK. She also was part of the team that launched Cruise118 in 2008, Six Star Cruises in 2009 and RiverVoyages in 2011. Alison has worked in the travel industry for more than 20 years and in cruise for 14 years.

Our next level leadership

Meet our Vice Presidents and General Managers.

“Our value proposition is the service we provide — something we reinforce and consistently deliver on. At the end of the day, we are selling something that someone always wants and dreams about. This passion shows throughout our leadership team and all of our employees.”

–  Brad Tolkin

“What makes us unique is the ability of the customer to book their vacation any way they want — in person, over the telephone or online. World Travel Holdings is uniquely positioned to meet the needs of every customer, every client.”

–  Jeff Tolkin

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“CAN'T GET MY MONEY BACK - WAITED 140+ DAYS NOW TOLD HAVE TO WAIT FURTHER 90 DAYS”

I cancelled my cruise with Cruise 118, which was to go on the 6th June this year, at the beginning of March due to being immunosuppressed. I was told somebody would get back to me in 2 weeks, they didn't! I phoned again and was told the cancellation hadn't been recorded! THIS HAS HAPPENED 3 TIMES TO DATE - and I'm still waiting for my money back. Initially I was told it would take up to 90 days to get my money - that was at the beginning of March. I HAVE A MINIMUM OF 26 CRUISE 118 PHONE NUMBERS RECORDED ON MY PHONE. I HAVE EMAILED TWICE, NO REPLY TO FIRST, AND STILL WAITING FOR SOMEONE TO CONTACT ME WITH REFERENCE TO THE 2ND WHICH WAS SENT TO THE MD ALISON ERNSHAW! I've been told: I could extend payment a month, then told I couldn't; I had to transfer cruise to a later date; I haven't cancelled the cruise; there's no record of my phone calls; I had to have vouchers; EVERYTIME YOU PHONE YOU GET A DIFFERENT PERSON, AND A DIFFERENT STORY - ROYAL CARRIBEAN THEMSELVES CANCELLED THE CRUISE IN APRIL - 4 MONTHS AGO! On 27th July, I was told yet again that I had to wait a further 90 days for my money back - again - on top of the 140 days? The cruise is no longer recorded on either of my RC accounts, and RC are saying it's been repaid? In fairness, I have always booked my cruises through Cruise 118 they are always competitive, informative and polite however, when it comes to paying money back they are appalling! Because repayment has taken so long, I have also had to pay my Sons ex her money back. Her family didn't believe I hadn't had her money back and instigated a solicitor to take out a County Court Order - it was either pay her or have a CC judgement against my name! I just want my money back now - I feel I have waited more than long enough, and this has cause me a lot of mental and physical stress, causing my illness to flare up, and in these times I can do without it. Just for reference, I am not the only person this has happened to - it shouldn't be allowed!

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Shore excursions are a great way to explore the ports of call you visit during your cruise and these can be booked with your cruise concierge or with the cruise line themselves.

Cruise118.com offer preferential rates on many shore excursions, which can be found here

Our partnership with Shore Excursion Group offers satisfaction guarantees, high quality excursion experiences, lower prices when compared to going direct to the cruise line and a guaranteed return to ship policy.

You can also speak to their team 24/7 with a toll free number available globally, ideal in the unlikely event that you encounter any difficulties.

We advise booking your shore excursion as soon as you can to ensure you secure your place, as these can get booked up very quickly.

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On Board FAQ

From shipboard policies to wi-fi, youth programs, and dining reservations, find all you need to know on board..

  • Onboard Experience

Get answers to everything from the Best Wi-Fi at Sea and onboard atmosphere to crew appreciation and stateroom services.

Crew Appreciation

What is “Crew Appreciation”? A crew appreciation is a daily amount added to your onboard account, which is shared among the many members of our crew in hotel, dining and entertainment throughout the fleet who help make your cruise experience special. The daily amount of the Crew Appreciation is based on stateroom category.

What if I purchased Princess Plus? If you pre-paid the Crew Appreciation and/or Service Charge as part of an all-inclusive or other applicable package:

  • the payments are bundled into your fare
  • the payments are nonrefundable from the time of purchase, except as part of the cruise fare, which refund shall be provided in accordance with our cancelation policy
  • no additional amount will be added to your onboard account for the Crew Incentive or for those Service Charges covered by such package

What if I am not satisfied and don’t want to pay the Crew Appreciation? We are committed to meeting and exceeding guest expectations and pride ourselves in delivering excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. We strive to resolve any issues promptly. In the unlikely event you are dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation.

To learn more, see our  Crew Appreciation and Service Charge Policy .

MedallionNet® – Best Wi-Fi at Sea

All ships have been upgraded with MedallionNet® Wi-Fi, allowing guests to stay connected to the web like never before. You can text, post photos, video chat and stream your favorite shows, movies, music and sports with ease. All ships in the Princess® fleet are MedallionNet enabled.  To learn more, visit the MedallionNet page .

Guests can choose to bundle unlimited Wi-Fi (along with other perks) with their cruise with Princess Plus fares. MedallionNet Wi-Fi is also available for purchase in the MedallionClass® app starting at $24.99 USD pre-cruise for a single-device. Platinum and Elite Captain’s Circle members receive a 50% discount on their MedallionNet purchase.

Princess reserves the right to filter content accessed via the ship's internet services. Please note high bandwidth consuming applications such as voice over IP telephony, peer-to-peer file sharing and streaming media may be restricted on board select Princess vessels.

Onboard Atmosphere

Everyone at Princess is committed to ensuring you have a great time on your cruise. So, to preserve a relaxed and friendly atmosphere onboard, we ask that you observe a couple guidelines.

  • Should you wish to videotape onboard during your cruise, please feel free to do so. However, videotaping the onboard entertainment performances is not allowed for copyright reasons.
  • To reflect the suggested dress code, dinner wear such as pool or beach attire, gym shorts, ball caps and casual jeans (with fraying and/or holes), is not welcomed in the dining rooms. Shoes must be worn.

Stateroom Services

The little extras you find in the best hotels — fresh fruit (by request), available evening bed turn-down, complimentary shampoo, conditioner and body lotion — are provided in every stateroom. Waffle weave cloth bathrobes are available upon request from your stateroom steward for your comfort and convenience.

For those of you who wish to enjoy a relaxing drink in the privacy of your stateroom, bottles of liquor and stateroom bar packages are available for purchase pre-cruise in Cruise Personalizer at non-duty-free prices through room service. The stateroom directory available on your stateroom television lists a complete menu of offerings.

Mini-suites include a welcome glass of sparkling wine, two televisions, a sitting area and a spacious closet, while full suites offer all of these premiums plus complimentary laundry, and use of the Lotus Spa® Thermal Suite (on select ships, excluding Discovery Princess℠, Sky Princess®, Enchanted Princess®, Royal Princess®, Regal Princess®, Majestic Princess®, and Grand Princess®), one-time free mini-bar setup and use of our Disembarkation Lounge.

Each stateroom has other luxuries for your convenience, such as a private safe and refrigerator. In addition, each room is equipped with a 110-volt, 60-cycle alternating current (AC) with standard U.S. plug fittings. Please ask your stateroom steward to check your appliances for suitability before use if you have any questions. All ships are equipped with an electric hair dryer in every stateroom.

Stateroom configuration Staterooms with 3 and 4 berths can be a bunk bed, murphy bed, sofa bed or a rollaway bed. The specific configuration can be confirmed directly through Princess Reservations or your travel agent. Photos, floor plan diagrams, and amenities represent typical arrangements and may vary by ship.

Shopping On Board

The Shops of Princess offer more than just accessories and sundries you may have left at home. Shop on board and benefit from incredible tax-and duty-free savings off suggested U.S. retail prices on fragrances, cosmetics, jewelry and gifts, apparel and liquor.

In addition to our everyday savings, we bring you special promotions throughout the cruise. Once on board, please check for times and locations of these exciting events by accessing  JourneyView™ on your mobile device.

Plus, Elite Captain’s Circle members receive an extra 10% discount in the Shops of Princess– no exclusions!

Special Occasions

Princess makes your birthday, wedding, honeymoon, anniversary or renewal of vows even more memorable. When you’re onboard a cruise with Princess, you’re surrounded by warm, caring people dedicated to making each day a celebration. And for those times in your life that are special, we’ve created a collection of memorable celebration experiences to help you savor those moments for years and years to come.

If you or your travel agent advise us of any occasions of particular importance at least 45 days prior to your departure, we’ll set our “special occasion” staff in motion to spotlight your special event in the dining room or with our special packages and fabulous “extra mile” service. You can advise us of your special occasion directly through the MedallionClass® app.

Choose from a selection of our  Celebration offerings , with extra touches like stateroom decorations, flowers, wine and champagne. To order a gift or to plan a special event, review our selections and complete the order form.

Smoking Policy

Keeping the comfort of our guests a priority, and in consideration of consumer studies which show smokers are a small minority of guests, Princess has implemented the following smoking policy:

Designated Smoking Areas Clearly marked “Designated Smoking Areas” are available on board and include a sufficient number of ashtrays that are emptied regularly. Generally, these areas include cigar lounges, a section of the nightclub, as well as a portion of the open decks. The Casino and Casino Bar are non-smoking areas on board, with the exception of designated slot machines where guests are permitted to smoke only while playing at those machines. All table games are non-smoking. The Casino will also have one or more non-smoking nights (6 pm to closing), depending on length of voyage. Show lounges, dining rooms and all food services areas on board all Princess ships are non-smoking. As a safety precaution, guests are reminded to properly dispose of cigarettes, cigars and pipe tobacco, which are never to be thrown overboard as this may be sucked back into the ship and cause fires.

Stateroom Smoking Policy Princess Cruises prohibits smoking or vaping of all types, including e-cigarettes, in guest staterooms and balconies. This reflects the preferences of a vast majority of our guests who value having their primary living space (both stateroom and balcony) smoke-free. As balconies are a hallmark of Princess Cruises, we believe it is important to keep this peaceful space clear of smoke. Violations to this policy will result in a $250 fine for each occurrence, which will be charged to the guest’s stateroom account. Keeping with the global trend toward more restrictive smoking policies and honoring the wishes of our guests, we feel this enhances our onboard experience.

Alcohol Policy

As provided in the Passage Contract, on the day of embarkation, guests are permitted to bring one 750ml bottle of wine or champagne on board per voyage, which will not be subject to a corkage fee if consumed in your stateroom. Additional wine or champagne bottles are welcome, but will incur a US$20/AU$30 (depending on shipboard currency) corkage fee each, irrespective of where they are intended to be consumed. Liquor, spirits, or beers are not permitted. Please remember that luggage will be scanned and alcohol outside of our policy will be removed and discarded.*

Alcoholic beverages that are purchased duty free from The Shops of Princess, or at ports of call, will be collected for safekeeping and delivered to the guest's stateroom on the last day of the cruise. A member of the ship's staff will be at the gangway to assist guests with the storage of their shoreside alcoholic purchases while The Shops of Princess staff will assist guests with shipboard alcoholic purchases.

*Princess is not responsible for any alcoholic beverages removed and discarded by shoreside security staff. Such items are not eligible for monetary refund or replacement. Guests found with prohibited items, including alcohol outside of the policy, may need to collect their luggage at a security checkpoint on board.

Age Restrictions on Drinking and Gambling

The age for gambling on Princess ships is 18 years old. The age for drinking on Princess ships is 21 years old*. Guests under the age of 18 will not be permitted in the Casino.

*For cruises between Australia/New Zealand, China, Europe, Singapore and South America ports, the drinking age will be 18 years old. For cruises between Japan ports, the drinking age will be 20 years old.

Security Guide

CRIME PREVENTION AND RESPONSE GUIDE

Princess has zero tolerance for crime on board its ships. This guide is designed to offer information to all guests on proper response procedures and available law enforcement processes in the event that an incident occurs.   

Guests should immediately report missing persons and criminal activity to ship’s personnel so appropriate action may be taken to ensure the safety and security of all persons on board. Timely reporting of an incident is also imperative so that necessary law enforcement notifications can be made as expeditiously as possible. Incidents may be reported at any time by dialing the Purser’s Desk. Missing persons or criminal activity may also be reported to the on board Security Department by dialing the Purser’s Desk. Any situations requiring medical assistance can be reported to the Medical Department at any time by dialing 911 or through the Purser’s Desk.

Princess reports all missing persons and serious criminal incidents such as homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by existing laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000 to appropriate law enforcement authorities.  In addition to our own reporting policies and other legal requirements, on international voyages that embark or disembark in the United States, U.S. federal law requires Princess to report missing U.S. nationals and the above felonies to the U.S. Federal Bureau of Investigation (FBI) by telephone as soon as possible, to the U.S. Department of Homeland Security electronically, and to the U.S. Coast Guard in writing.  These U.S. requirements apply to all such incidents that occur on board in U.S. territorial waters, or at sea or in another country’s territorial waters if the individuals involved are U.S. nationals.  The U.S. FBI may assert criminal jurisdiction in all of these circumstances.  Each of the countries visited, as well as the ship’s country of registry (Bermuda), may also assert jurisdiction and impose additional reporting requirements.  

For missing persons or serious criminal incidents that occur within countries visited or their territorial waters, and for incidents within U.S. states, you may independently contact local law enforcement authorities. You may also contact the U.S. FBI or U.S. Coast Guard for incidents that arise at any time during the voyage. Princess encourages all guests to learn as much as you can about the local laws and customs of the places you will visit. Good resources are your library, your travel agents, and the embassies, consulates or tourist bureaus of the countries you will visit. In addition, keep track of what is being reported in the media about recent developments in those countries. Contact information for the FBI, U.S. Coast Guard and the National Sexual Assault Hotline is listed below. Locations of U.S. Embassies or Consulates in the ports visited and contact information for local law enforcement in these ports is listed on your stateroom's TV.

U.S. Federal Bureau of Investigation (FBI) Headquarters, Washington DC (202) 324-3000 Visit FBI website

U.S. Coast Guard National Command Center (800) 323-7233 Visit United States Coast Guard website

National Sexual Assault Hotline Rape, Abuse & Incest National Network (800) 656-4673 Visit RAINN website

Staying Healthy

The health and well-being of our guests and crew is our highest priority. And there are several measures that meet or exceed standards set by the US Centers for Disease Control and Prevention which are currently in place to prevent and contain illnesses on our ships.

The simplest way for you to stay healthy is to frequently and thoroughly wash your hands with soap and water, especially before eating and after using the toilet. You'll also find hand sanitizers located throughout the ship for your use after washing your hands.

If you feel ill during your voyage, please immediately report to the medical center. All of our onboard medical facilities meet or exceed the standards established by the American College of Emergency Physicians. Our onboard medical facilities are staffed by full-time registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

Charges for medical services will be added to your shipboard account, and you will be provided with an itemized account to submit to your insurance company. Important: Princess ships are registered in Bermuda. Verify with your insurer if your coverage applies outside the United States, or purchase appropriate travel insurance.

In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. Also bring a list of the names, strengths and dosages of all medications in case refills are required.

Medical Assistance

Our medical centers are primarily intended to provide acute care for illness and accidents that may occur while on vacation and are not intended to provide long term care for patients with chronic illnesses or as a substitute for regular health care.

Our intention is to:

  • Provide quality maritime medical care for guests and crew members aboard our ships.
  • Initiate appropriate stabilization, diagnostic and therapeutic maneuvers for critically ill or medically unstable patients.
  • Support, comfort and care for patients onboard.
  • Facilitate the timely medical evacuation of patients, if appropriate.

All of our onboard medical facilities meet or exceed the standards established by the American College of Emergency Physicians. Our onboard medical facilities are staffed by full-time registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

Laundry Services

Take advantage of our onboard laundry, press-only and professional cleaning service for a nominal fee. All laundry is returned within 48 hours, or on the same day with our express service.

Full suite guests and Elite Captain’s Circle members also enjoy complimentary laundry and professional cleaning service, except for same day service, which carries a charge.

Launderette services may be impacted to adhere to the Health and Safety protocols set by the CDC.

For your convenience, Princess vessels have self-service launderettes where washers, dryers and laundry products are available for a negligible charge. You can conveniently purchase tokens with your Medallion. Please note that irons/ironing boards are available in the self-service laundry rooms. Ironing and using personal clothes steamers are not permitted in any stateroom. Although rare, on certain itineraries environmental regulations relating to the consumption of water may impact the operating hours of the launderettes.

Onboard Currency

Unless noted, onboard currency is in U.S. dollars. However, on select Australian-based itineraries, the onboard currency is in Australian dollars.

By providing your credit card in advance, you are automatically registered for Express Check-Out. There is no need to visit Guest Services to settle your account. We accept U.S. dollars and other major foreign currencies. American Express/Optima®, Diners Club/Carte Blanche®, Discover® Network, the JCB Card®, MasterCard® and Visa® are also accepted. Those paying by traveler's checks or cash will be required to leave a cash deposit with the Guest Services staff at the beginning of the cruise.

For your convenience, Automated Teller Machines for the exchange of foreign currencies are available on vessels sailing out of European ports and on selected exotic itineraries. Use of such machines may involve transaction fees that are subject to change without notice. Please visit the Guest Services staff for more information.

Religious Services

We respect our guests' religious beliefs and invite them to practice on their own or with their fellow guests. Guests who wish to lead religious services may volunteer by contacting Guest Services or a member of the Cruise Staff. In some cases, our shipboard staff will lead services. However, Princess does not place clergy on board our vessels.

Clergy traveling as Guests onboard our vessels are welcome to conduct services while sailing. They should leave their name, cabin number, and services offered at Guest Services and they will be contacted by a member of the Cruise Director's Staff. Approval of services will be made based on schedule suitability, appropriate onboard supplies, etc. Please bring your Letter of Celebret or Letter of Good Standing with you to provide to the onboard staff.

Please note that during Passover, there will be a Seder service (including Passover meal) held onboard. For Hanukkah, services are available and will be guest-led with wine, Challah bread, prayers and an electric Menorah (no candles or live flames) provided by Princess. Supplies are present and available for anyone who wants to lead the service at 5:30 PM on Friday evenings.

If you would like to bring on your own Menorah, you may. However, since candles are prohibited onboard all Princess ships, it must be electric (no live flame).

Ship Deck Plans

We make it easy for you to get to know your ship, so that you can start your vacation on the right foot. With interactive deck plans and virtual tours, you’ll be able to see your ship before you board.

Television Programming

Getting away from it all doesn't mean being out of touch. Every stateroom on Princess ships has its own TV set featuring our state of the art video on demand OceanView® system.*

We offer live satellite reception of many popular networks. Channel line ups availability may vary between trades based on availability. A wide array of movies and tv programs are also available on demand to watch at your convenience. A large number of live sporting and entertainment events are available across our fleet. For more information on what might be available on your specific voyage, please feel free to contact Princess Guest Services prior to your voyage, or Guest Services once onboard. Princess offers closed-captioning whenever available from our media providers. Please be advised that some international channels do not offer this feature even though it is standard for US channels. Onboard theaters are equipped with assistive listening devices and they can be provided on request. Please check with Guest Services for more information.

*Ship television programming is not guaranteed at all times due to the nature of satellite communications, which are subject to itinerary and possible disruption from weather patterns and various obstructions. Also, Internet access via satellite is significantly slower than high-speed connections on shore.

Cruising with Family & Kids

Leave your worries behind as you set sail on an adventure the whole family will love.

Preparing for Your Cruise

What is the minimum age to cruise?

Minimum age requirements:

Guests must be at least 6 months of age at the time of embarkation and at least 12 months of age for trans-atlantic crossings and remote itineraries.

Cruisetours: The minimum age for escorted cruisetours is 5 years.

Guests under the age of 21 need to travel in a stateroom with a guest 21 years or older who will assume responsibility for them during the cruise. For family groups booking multiple staterooms, the minimum age for each guest is 16, provided they are traveling with a parent or legal guardian. Unfortunately we are unable to accept group reservations for student or youth groups that do not meet our minimum age requirements.

What travel documents do I need to bring for my child?

Passport requirements: Travel document requirements For U.S. and Canadian citizens

WE STRONGLY RECOMMEND THAT ALL GUESTS TRAVEL WITH A PASSPORT.

Documents for guests under the age of 18:

Several countries require special documentation for children traveling with only one parent or with neither parent, and these requirements can change without notice. Many foreign countries require a single parent or guardian to bring a permission slip for the minor to travel abroad. It’s your responsibility to ensure you have the proper documents for all of the countries you’ll visit. Please verify requirements with the consulates of these countries prior to your cruise.

What other supplies should I bring for my children?

Here are some recommendations:

Travel documents

  • Child's airline tickets or e-tickets
  • Child's passport, visa and other proof of citizenship
  • Notarized statements from spouse/ex-spouse if traveling alone with kids under 18
  • Notarized forms if traveling with grandchildren/kids under 18 who aren't your own
  • Pediatrician's name and phone numbers (daytime and emergency)
  • Child’s ID card (optional)

Medicines & sundries

  • Child's prescription drugs or other important medication (in carry-on bag)
  • Children’s Benadryl
  • Antibiotic cream
  • Anti-itch cream
  • Children's anti-diarrhea medication
  • Children's Tylenol, Advil, Aleve and/or aspirin
  • Sun protection – sunscreen, sunburn gel, hat
  • Antibacterial hand sanitizer
  • Children's insect repellant
  • Infant/child's thermometer
  • Drops/antibiotics for eye and ear infections

Baby/toddler items

  • Diapers (Parents are given special waste bags for diapers, which are removed daily from cabins.)
  • Diaper rash ointment
  • Ziploc bags (many for diapers and other messes)
  • Sippy cups and plastic bottles (keep one in your carry-on)
  • Baby formula
  • Portable crib if needed
  • Stroller: umbrella strollers are most convenient

Other handy items

  • Small flashlight
  • Favorite stuffed animals, toys and travel games
  • Inflatable swim aids

Onboard Activities

What is there for kids and teens to do with and without supervision on board?

Our Camp Discovery Youth Program for kids ages 3-11 will keep little ones entertained all day and evening. To participate independently, children must be age 3+ and potty trained. Our youth centers are operated by experienced staff, dedicated to keeping our youngest guests safe and happy. Our Beach House Teen Lounge is available for teens ages 12-17, with fun activities hosted by our staff.

Family activities include festivals, entertainment, Discovery at SEA experiences such as Stargazing, dining events and, of course, Movies Under the Stars®. Each cruise may have slightly different programs. Please contact us with any questions or reservations for specific childcare and family activities.

COVID-19 Guidelines

  • Unfortunately, we will not be offering port day lunch service or dining events.
  • Masks required when visiting the youth and teen centers.

What movies are shown? I’m selective about what movies my kids watch.

In the Camp Discovery Youth Program, we show G and PG-rated movies. At the Beach House, teens view G, PG and PG 13 rated movies. Stateroom TVs feature several categories, including a family/kids section. Movies Under the Stars offers family-friendly options throughout your cruise. Check the JourneyView® planner for viewing times.

Will my family like cruising?

Princess offers something for everyone. Taking a cruise is an adventure for family members of all ages: The range of onboard activities is sure to please your toddler, teenager and mother-in-law alike. There are activities and dining options for the most adventurous and the simplest eater in your household. You can choose to be as active or relaxed as you feel like that day. And there’s entertainment for everyone, from Movies Under the Stars® to Broadway-caliber musical productions. On a cruise with Princess you have experiences to share as well as the opportunity and space to do your own thing.

What about “me time” for adults?

We want parents to enjoy their vacations too. Drop off your kids in Camp Discovery during the day (it's free!) so you can explore ashore, visit the Lotus Spa® or read a book in The Sanctuary. Want a date night, perhaps taking in a movie or playing in the casino? For a small fee, we offer babysitting in the evening hours.

Can my kids go on shore excursions with me?

Absolutely. Discovery™ and Animal Planet™ tours are good places to start. Every excursion designates appropriate age ranges, as well as the level of activity to be expected. If you’d rather explore on your own, your child can stay on board at Camp Discovery with our youth staff while in port. Our Beach House Teen Lounge will also be open so your teen can hang out with us should they decide not to go ashore.

COVID-19 Guidelines:  We are unable to offer meal services so our centers will close during lunch and dinner. Children must be picked up during meal times.

How do I coordinate with others in our travel party if we’ve booked separately?

Friends and family often travel together, so this is a common concern. The first thing to do is to call 1-800-PRINCESS or your travel consultant to link your group’s reservations. Secondly, be sure to use our Princess@Sea app to communicate on board via text messaging for supreme convenience. For MedallionClass® ships, you’ll be able to locate your group anywhere on the ship using your personal device through our OceanCompass™ app.

How can I plan a birthday (or another celebration) on board?

Let us know about your special occasions in your Cruise Personalizer, and we’ll prepare a festive welcome aboard note. You can also order celebration packages there, everything from fun gifts to unique experiences on board, even themed stateroom decorations. If the celebration is for one of your children, notify the Youth Staff, and they’ll be happy to collaborate with ideas.

Age-Appropriate Customized Programs

Is there a dedicated space for kids?

Our youth and teen centers entertain ages 3 to 17. Our pools and sports courts are both child- and family-friendly spaces to be experienced together.

What is available per age group and what are the rules around signing in and out?

  • Ages 3-11: Camp Discovery (The Treehouse and The Lodge)

*Children must be at least 3 years old and toilet trained to participate independently. Children ages 3-7 must be signed in and out by a parent or person authorized by the parent(s). Children ages 8-11 may sign themselves in and out with parent approval.

  • Ages 12-17: The Beach House

*Teens can come and go from the center as they please, with no sign in/out required. However, parents can restrict this privilege for their child at anytime.

Who operates the youth centers?

Our team of experienced youth staff undergo stringent background checks and must be recently certified in CPR and basic first aid. In case of a true medical emergency, onboard medical staff are just a phone call away.

Can adults visit the youth centers?

We’re happy for parents and others to join in the fun. In fact, we offer an open house event on embarkation day for loved ones to take a peek at all the fun. For the safety and security of our young guests, we only allow adults in our centers who have children participating in the program. If the center is full, we may ask parents to come back at another time.

COVID-19 Guidelines:  At this time, we are limiting access to the centers. Only participants are permitted.

How do I register my child for the youth program?

It’s simple. Register through your Cruise Personalizer, or you can come directly to the youth center to meet the team. We look forward to showing you around and telling you about our program. FYI: Participation in our program cannot be guaranteed, especially on cruises with lots of families, but we’ll make every effort to include everyone we can. Hours of operation are subject to change.

Where can I find a schedule of activities for kids?

You can find this information in JourneyView®. Get the Patter and schedule of events in the centers from the Youth Staff.

It’s Our Pleasure to Accommodate You

What if I've forgotten something?

Of course! We’re happy to accommodate special arrangements before you embark or while on board the ship. If you want to request certain items, i.e. a portable crib, please call 1-800-774-6237 (1-800-PRINCESS) or visit your Cruise Personalizer in advance. Many items, such as high chairs and boosters, can be requested once on board by calling the Guest Services Desk. (Quantities are limited.)

Can I purchase baby supplies on board?

We recommend buying baby supplies before embarking on your voyage.  Only some ships have diapers/wipes on board for purchase.  Jarred baby food, Stages 1 & 2, can be requested in advance through your Cruise Personalizer. Fresh pureed fruits and vegetables can also be requested in the main dining rooms.

Who should I inform if my child has special needs?

Simply go to the MedallionClass® app. Under your OceanProfile® click on the “ accessibility & dietary requirements ” tab. Dietary restrictions and food allergies can be added in the MedallionClass® app or sent to  [email protected] .

When registering for our Camp Discovery Youth and Teen Programs, please add any information you feel would assist our staff in accommodating your child. As part of the registration, there is a section to complete regarding allergies, special needs, medical conditions and more. Our team is happy to provide accommodations to ensure your child has a great experience in our youth centers.

Who should I inform about my child’s allergies or medical condition?

Also in the MedallionClass® app, under your OceanProfile® click on “ accessibility & dietary requirements ". These notations will notify all restaurants on the ship about food allergies, and special accommodations will be made to keep your family safe. For your added peace of mind, our onboard medical facilities are staffed by full-time registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in case of an emergency.

How do I reserve a portable crib?

Call 1-800-PRINCESS to reserve ahead of time, or request one from your cabin steward once on board. Cribs are provided on a first-come, first-serve basis. You are always welcome to bring your own travel crib.

Seeking a Babysitter?

Is there babysitting available on board? Yes. Camp Discovery and Beach House Teen Lounge is open during the day and evening for your convenience, on sea days and port days. From 10PM – 1AM, we offer group babysitting in the centers for kids ages 3-11 for $5 per child per hour.

Do you have childcare while the ship is in port?  We do, and it’s complimentary! Just drop the kids off, and we’ll take care of them. The Beach House is also open for teens while in port. Early/late excursion? No problem; we’ll open early or stay late to accommodate you.

Dining Options for Families

Where can families eat together on the ship?

There are plenty of casual dining options in the World Fresh Marketplace, Horizon Court, International Café, and at our top deck grill, pizzeria and ice cream bar. More formal options are also available any time in the main dining room. If you are in a hurry and are eating in the main dining room, please mention this to your waiter and they will accommodate a ‘quick service’ request.

Are there children’s menus or other foods for children?

Children’s menus are offered in main dining rooms and by request at specialty restaurants. Kids eat for half price in our specialty restaurants. Pizza, burgers, hot dogs and ice cream can be found at various dining locations. Complimentary jarred stage 1 & 2 baby food is available, if requested in advance via the Cruise Personalizer. Additionally, pureed fruits or veggies can be requested in the main dining room.

Beverages on us:

  • Main dining room and World Fresh Marketplace/Horizon Court at  breakfast  only: apple, orange, cranberry, pineapple, tomato and prune juices (excludes freshly squeezed orange juice)
  • All-day offerings: lemonade, milk and chocolate milk
  • Complimentary on ships in Alaska in the main dining room and Horizon Court/World Fresh Marketplace: hot chocolate

Get a booster chair and/or high chair:

  • Request on board with restaurant staff.
  • High chairs and booster seats are available in the main dining room, specialty dining restaurants and Horizon Court/World Fresh Marketplace on all ships. Quantities are determined by ship size and dining capacity and are available on a first-come, first-serve basis.
  • Neither high chairs nor booster seats may be reserved ahead of time.

Children with Special Needs

Go to the MedallionClass® app, and under your OceanProfile select the “ accessibility & dietary requirements ” tab. Dietary restrictions and food allergies can be added here or sent to  [email protected] .

When registering for our Camp Discovery youth and teen programs, let our youth staff know of any medical, special needs and/or allergies, and we will make every effort to accommodate them. Please be advised that youth staff may not offer one-on-one supervision or administer medication. Our team is happy to provide accommodations to ensure your child has a great experience in our youth centers.

Please be advised that filling out the Mobility Questionnaire is to ensure that our Access Office can properly assist you with your accessibility and mobility needs. It is not an approval or confirmation of any request, nor does it guarantee being booked into or moved to an accessible cabin. Please ensure that you discuss your cabin needs with your Travel Advisor or our Reservations department.

Safety First (and Second and Third)

What if there’s an emergency at sea?

Rest easy: Your crew is fully trained to respond to emergencies, following strict protocols. If the issue is medical, there’s a fully operational clinic on board, equipped to treat more than just seasickness. Youth staff members are certified in CPR and basic first aid and have experience accommodating everything from allergies to special needs.

Do onboard pools have age or height restrictions?

Parents must supervise their children at all times when using the pools, as there are no lifeguards on duty. Because of U.S. public health restrictions, children in diapers, even swim diapers, may not use the pools.

Do you have safety floatation devices for the children who are unable to swim?

No, but parents are welcome to bring their own inflatable safety floating devices appropriate for their child’s age and weight.

How can I communicate with my kids on board?

On Princess MedallionClass® ships, we offer tracking that lets you know where your child is at any time, thanks to the complimentary, wearable device known as the OceanMedallion™. Also through the MedallionClass® app, you can chat/text with your kids, anywhere on board.

Are there age restrictions in general on the ship?

Yes, children must be accompanied by an adult when:

  • They’re under 18 and want to use the spa, sauna or steam room
  • They’re under 16 and want to use the fitness centers

Guests must be at least 18 to:

  • Receive body treatments in the spa. (Other services are okay, if a parent accompanies them).
  • Play in our casinos
  • Visit the night club after 11 p.m.

Take note, we’re mindful of the drinking age for the places we sail, which is:

  • 21+ in the U.S.
  • 20+ in Japan
  • 18+ in Europe, Australia, China and Singapore
  • Dining & Nightlife

Experience a variety of dining options and nightlife on board a Princess cruise.

Formal Nights

We want to make it as easy as possible for you to know what to pack and what to wear when you’re dining onboard.

Dress code: When formal nights are held, please observe the dress code in the dining venues for the enjoyment of all our guests.

  • Evening gown, cocktail dress or elegant pant suit for women
  • Tuxedo, dark suit or dinner jacket and slacks for men

See below for an example of formal night schedules based on the length of your cruise.

Onboard Entertainment

Fill every day with a wide variety of exciting onboard activities from basketball to table tennis to trivia. Watch a culinary demonstration, enjoy wine tasting, or join in games by the pool. Our ships have all the amenities you need for a real vacation, one where you can recharge and reconnect with loved ones.

Or opt for an exciting array of stage shows, most of which are written, costumed and choreographed exclusively by Princess. Curtain times vary; Just check JourneyView® activities timeline in the MedallionClass® app for show times.

Don't forget to bring along your dancing shoes, because Princess has several dance venues and live entertainment to get you into the swing of things. We start early and finish late. Just check JourneyView® activities timeline in the MedallionClass® app for show times and places to give your partner a whirl.

Every cruise also features a great selection of recent hit feature films for your viewing pleasure. On all ships, guests can also experience Movies Under the Stars®, our 300-square-foot outdoor movie screen and watch the latest films, sporting events and concert videos - all from a comfortable deck chair. Movies Under the Stars lights up your life - day and night.

Casino Games

Our casinos offer the most popular table games, including blackjack, roulette, Caribbean stud poker and craps. We also feature a full range of exciting slot and video poker machines, as well as regular Snowball Jackpot Bingo sessions held throughout the cruise.

Complimentary gaming lessons for slots and table games are held on each cruise, along with exciting tournaments. Plus, if you want to surprise your friends with a lucky side bet, you can choose a $25, $50, or $100 credit, redeemable in the shipboard casino.

Take the fun of casino games wherever you go. With Ocean® Casino you can wager on portals around the ship or play wherever you please – stateroom, poolside, spa, anywhere! – through the MedallionClass® app. Our practice mode uses virtual money so you can get to know our casino games on board when the ship’s casino is closed. Raise the stakes and even place wagers on sporting events with the Ocean® Sportsbook feature.

Persons under the age of 18 are not permitted to gamble or remain in the casino. For those guests interested in playing at our higher limit tables, please contact our Casino Department at 1-800-5CASINO (1-800-522-7466) for more details.

Which forms of payment can you use at the Princess Casino? Credit cards are not accepted in the casino; all activity is charged to the guest’s stateroom account, which must then be settled prior to disembarking from the ship. Cash or traveler’s checks may be exchanged for casino chips.

What are the Casino’s hours of operation? Hours vary from ship to ship, depending on the itinerary. We recommend guests check the MedallionClass® app for casino operating hours. We offer 24-hour* slots while the ship is at sea.

What are the rules on cameras? Guests are allowed to take still photographs in the casino but video recording and cellphones are not allowed. Guests are asked to respect the privacy of other guests as they use their cameras.

Is smoking allowed? Guests may smoke in designated areas when the casino is operating.

*Not offered on Australian controlled ships.

1st Day Dining

Shortly after we welcome you on board your spectacular Princess ship, you're invited to relax and dine at the World Fresh Marketplace at Horizon Court (varies by ship). The ship's multiple main dining rooms are also available.

Open from 5 am to 11 pm (12 am on select itineraries), World Fresh Marketplace at Horizon Court offer a wide selection of quick meals and snacks.

Or join us in one of our main dining rooms for lunch served up by a staff – from chefs to waiters – dedicated to making your dining experience something special.

Together, Princess' unique combination of gracious dining staff, fine continental cuisine and new friends make every meal on board a memorable occasion.

Dine My Way℠

Dine when and how you want with this new offering that lets you customize every aspect of mealtime. Make reservations for the main dining room or specialty restaurants at your preferred time each day. Fit in a formal dinner before a show, or order food and drinks to your poolside perch with OceanNow®. The choice really is up to you.

Upon return to sailing, previous dining selections (including traditional dining) will be honored. Dine My Way replaces Traditional and Anytime dining.

Specialty Restaurants

Variety is the spice of life, especially when it comes to evenings when you want an extra memorable dining experience. That's why Princess offers several specialty restaurant options for you to choose from on every ship.

Our distinctive restaurants provide intimate dining in an upscale atmosphere. Reservations are suggested at these popular venues. And because our restaurants at sea are truly a unique treat, a specialty restaurant cover charge will apply per person.

Specialty restaurants vary on a ship basis.

Casual Dining Venues

When a casual mood calls, you have plenty of choices – even on formal nights, you’re able to choose how you dine with us.

Room Service

Guests may call for room service delivery or order through OceanNow® in the Princess® MedallionClass® app at any time of the day or night. Guests with the latest Princess Plus and Princess Premier packages enjoy OceanNow® and room service delivery with no charge. Otherwise, a one-time access fee of $14.99 USD per person per voyage will apply for OceanNow® delivery and a $5 USD room service fee will apply for each order placed by stateroom phone. To order, guests can press the "Room Service" button on their stateroom phone, or order through OceanNow®.

Limitations, restrictions and conditions apply.

Dietary Restrictions and Requirements

Princess is happy to meet your request for low-sodium, low-fat, low-sugar and vegetarian diets.  Visit Cruise Personalizer®  to indicate your dietary preferences.

In addition, kosher meals and baby food are available upon advance written request. Any other special diet requests must be authorized in advance by the Princess corporate office.

You or your travel consultant must advise Princess in writing of any special diet, allergies or medical needs. Requests must be received no later than  35 days prior  to departure for cruises to Alaska, Canada/New England, Caribbean, Hawaii, Mexico, Panama Canal and Coastal Getaways.  For all other cruises, requests must be received no later than 65 days prior to departure.  Once onboard, please check with the Director of Restaurant Operations to confirm your request.

Any special dining requests (name brands, daily food order requests, sample menus, etc.) not related to medical or allergy requirements should be directed to the onboard dining staff and is not handled by our Dietary Office.

Wi-Fi & Phone Communication

To provide greater peace of mind, we make it easy to stay in touch.

MedallionNet® Wi-Fi

Guests can choose to bundle unlimited Wi-Fi (along with other perks) with their cruise with Princess Plus fares. MedallionNet Wi-Fi is also available for purchase in the MedallionClass® app starting at $14.99 USD pre-cruise for a single-device. Platinum and Elite Captain’s Circle members receive a 50% discount on their MedallionNet purchase.

Cell Phones at Sea

Every Princess ship is equipped with an advanced cellular communications network. This network allows you to send as well as receive voice calls, text messages and data services on your personal mobile device. Mobile device service is available for use when the ship is at sea, in international waters and in other areas where such use is permitted. All charges will be conveniently billed to you by your mobile device provider.

Your wireless provider must have a roaming agreement with Wireless Maritime Services (WMS) in order for you to use your mobile phone with this service. Your mobile device must be able to roam internationally, and international roaming must be enabled on your device. If you have a prepaid device, please confirm with your wireless carrier if you are able to use it at sea; not all prepaid devices are supported.

Rates for cellular service at sea are determined by your wireless carrier.  For questions about your service while cruising, including cruise packages offered, pricing or billing, please contact your wireless provider's customer service department.

For additional information and tips on using your cellular while cruising visit  cellularatsea.com

Contact Phone Numbers

To provide greater peace of mind while you're away from home, give friends and relatives the following information on how to telephone you. Contact your phone company directly for rates, your phone company will charge you directly for calls made to the ship. When calling, please include guest name and stateroom number to ensure quick delivery.

Guests may use their personal mobile devices onboard while at sea in international waters and in other areas where such use is permitted. A compatible mobile device and a service plan capable of roaming internationally with Maritime Communications Partners AS is required. Please contact your wireless service provider for availability and rates. 

For calls originating outside of the US and Canada, the following numbers should be used, preceded by your country's International Direct Dialing (IDD) code. Please contact your long distance service provider for pricing. For example, if you would like to call the Diamond Princess from the United States, dial +1 661 593 6070.

En Route Delays

If you encounter unforeseen flight or weather-related delays on sailing day, we suggest you immediately advise an airline representative at the airport that you are a cruise guest destined for sailing that day. Typically, airlines are able to arrange alternative flights at the airline counter for passengers to continue with their travel to the point of embarkation. It is the airline’s responsibility to make alternate flight arrangements resulting from a delay or cancellation.

In the event costs are incurred, you are responsible for out of pocket expenses. If you have purchased travel protection, costs incurred as a result of trip delay are likely to be covered by Trip Delay protection. Please ensure to keep all receipts for submission and contact your travel plan administrator for assistance and clarification.

If your delay involves missing the ship in the port of embarkation, you must immediately contact the En Route Desk to confirm that you will be permitted to join the vessel at the next port of call. In certain instance, you will not be permitted to join the vessel at the next port, if the late embarkation will result in a violation of the Passenger Vessel Services Act (PVSA).

Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. You may call us toll-free at 800-545-0008. This special number is operational only in the United States and Canada.

Outside of the United States and Canada you may reach us at 661-284-4410. Within Australia, use 13 24 88. Princess representatives are available to answer this emergency en route line from  5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday.

After hours support is available in the event of “en route” delays. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. Our representatives will record your new flight information into your booking record.

If your checked baggage is delayed or misdirected by a common carrier, immediately report this to the carrier. Once you arrive onboard, report this delay to the Passenger Services Desk, providing the claim number and bag description.

As a courtesy, the onboard staff will assist in following up with the airline; however, any costs incurred in forwarding the luggage to the ship is at the guest’s expense. Guests who have purchased travel protection should verify with their policy carrier regarding Baggage Protection, which may include baggage delay coverage. Please keep all receipts for submission and contact your travel plan administrator for assistance.

If you have purchased Princess Vacation Protection (PVP) and Princess EZair® and experience a delay reaching your cruise or land package, and you require assistance booking flights, accommodations, and transfers, please contact On Call International toll-free at 866-509-7712, or from outside the U.S. or Canada call collect at 603-894-9386. Payment is required up front for these arrangements, but can be submitted to the plan administrator for reimbursement of eligible expenses after your trip. Once your new arrangements are confirmed, the representative at On Call International will contact the En Route Desk to provide us with the details.

IMPORTANT:  The En Route numbers provided above are for unforeseen delays. If you have any other questions, please contact your travel consultant. Princess is not responsible for any airline delays regarding Baggage Protection, which may include baggage delay coverage. Please ensure to keep all receipts for submission and contact your travel plan administrator for assistance.

More Frequently Asked Questions

  • Prepare for Your Cruise
  • Before You Leave for Your Cruise
  • What To Pack for a Cruise
  • Travel & Transportation
  • Shore Excursions
  • Cruising with Family & Kids
  • Keeping in Touch
  • Disembarkation
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  • Alaska Cruisetours
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Princess MedallionClass® FAQ

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Cancellation Policy

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  • Princess Cruises

emergency contact info for Emerald?

OnTheBrink

By OnTheBrink , March 16, 2008 in Princess Cruises

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Cool Cruiser

Since the Princess website isn't working well, I can't find the emergency contact info for the Emerald Princess. I'd like to leave it with my sister and my neighbor. Does anyone have that handy?

Link to comment

Share on other sites.

Princess Cruise Lines Emergency number is 1-900-329-SHIP (1-900-329-7447); let them know your names, the Ship name (Emerald Princess), cabin number (X-xxx), sailing date (xx-xx-xxxx) from Port Everglades) and they will connect you.

By email, [email protected] and have them put your name and cabin number in the subject line. This is reserved for emergencies only as they will not deliver routines messages to your cabin.

Hope this helps.

Thank you so much!

britsbest

Personally I'd rather wait till I got off the cruise to receive any emergency news.

Pam in CA

Numbers for contacting the M/S Emerald Princess via satellite:

Phone: (+870) 761 118 498

Fax: (+870) 761 118 494

When calling or sending a fax, you should always indicate the passengers' names and/or cabin No.

If it's a family emergency, you can also try (it's not guaranteed) emailing the passenger at [email protected] and put the passenger's name and cabin # in the Subject line. This goes through the ship's communication system and is delivered directly to the cabin. NOTE: This is for emergencies only.

Yes, I know that many feel that way.

Numbers for contacting the M/S Emerald Princess via satellite: Phone: (+870) 761 118 498 Fax: (+870) 761 118 494   When calling or sending a fax, you should always indicate the passengers' names and/or cabin No.   If it's a family emergency, you can also try (it's not guaranteed) emailing the passenger at [email protected] and put the passenger's name and cabin # in the Subject line. This goes through the ship's communication system and is delivered directly to the cabin. NOTE: This is for emergencies only.

OK, can someone explain the satellite thing to me? Is this number a better idea than the 900 number listed earlier?

  • 2 weeks later...

dot73

This may be a stupid question but what does the + mean in front of the number? Would you dial 1-870 etc. Thank you.

Numbers for contacting the M/S Emerald Princess via satellite: Phone: (+870) 761 118 498 Fax: (+870) 761 118 494   This may be a stupid question but what does the + mean in front of the number? Would you dial 1-870 etc. Thank you.

To place an international call to all other countries from the U.S., dial 011 + Country Code + City/Area Code (if required) + Local Number.To place an international call to all other countries from the U.S., dial 011 + Country Code + City/Area Code (if required) + Local Number.

Hope someone else has a better answer for exactly how to call the ship.

This topic is now archived and is closed to further replies.

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  18. emergency contact info for Emerald?

    Numbers for contacting the M/S Emerald Princess via satellite: Phone: (+870) 761 118 498 . Fax: (+870) 761 118 494 When calling or sending a fax, you should always indicate the passengers' names and/or cabin No.

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    Still, calling Royal Caribbean on the phone is a good starting point. The general Royal Caribbean customer service phone number is 1 (800) 256-6649. If you are booking a new reservation, or need to modify a reservation you made directly with the cruise line, call 1 (866) 562-7625. If you're going on a cruise the same day you're calling, the ...

  21. Cruise 118

    Reach decision makers at Cruise 118 Free credits every month! My account . Start for free. Cruise 118 FAQ. How many employees does Cruise 118 have? 1-10. Where is Cruise 118 headquarters located? ... Lusha is more than just a directory of company phone numbers or a simple email finder tool.

  22. Contact Us

    By Phone - US Toll-Free: 1-800-i-Cruise (1-800-427-8473) Local: 1-561-900-1856 Fax: 1-561-243-0007. By Phone - International United Kingdom - 0800-328-4840 ... You may book online or contact us directly. Our business hours and toll-free phone numbers from the following countries are listed below: Australia - Sydney. Freecall: 1800 251 657 ...

  23. Information and Booking: contact us

    Telephone Number. 1-877-665-4655. Hours of Operation . Mon-Fri: 8:00 am - 11:00 pm EST. Sat-Sun: 9:00 am - 9:00 pm EST. MSC Cruises USA ... MSC Cruises Cares. For requesting medical assistance on MSC Cruises-booked flights: If your flight is operated by one of our partner airlines, please request medical assistance via that airline. SUBSCRIBE ...