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Metro Matters

In partnership with Transport for West Midlands (TfWM), we have created a Passenger Panel comprising a number of our regular customers to have a say on how we operate.

This is part of the ongoing support for the Transforming Tram Travel agreement with TfWM which allows our passengers to come and have their say on what works well and what does not.

The aim of the panel is to discuss major concerns, suggest improvements that could be made, gather feedback on new products and services as well as branch out to help us communicate to a wider audience within the local community.

If you would like to help shape the future of your Metro then join our passenger panel by contacting West Midlands Metro Customer Service Manager, on [email protected] .

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Midland Metro Limited (trading as West Midlands Metro). Registered in England and Wales | company number 10932342 | Registered office: 16 Summer Lane, Birmingham, B19 3SD

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The mission of Ring and Ride is to increase the social well-being of all the people of the West Midlands who find it difficult or impossible to use conventional public transport, through being recognised by our stakeholders as the provider of first choice in meeting their accessible transport needs.

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All the people of the West Midlands who find it difficult or impossible to use conventional public transport

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Members of the public can call and register themsleves and/or a carer or member of the family can call and register on their behalf

This information was supplied by Serco Global Services on 1 February 2024.

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WEST MIDLANDS TRAVEL LIMITED

Company number 02652253

  • Company Overview for WEST MIDLANDS TRAVEL LIMITED (02652253)
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Next accounts made up to 31 December 2023 due by 30 September 2024

Last accounts made up to 31 December 2022

Confirmation statement

Next statement date 5 December 2024 due by 19 December 2024

Last statement dated 5 December 2023

Nature of business (SIC)

  • 49319 - Other urban, suburban or metropolitan passenger land transport (not underground, metro or similar)

Previous company names

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If you're planning a trip to Birmingham, check out our getting here page to arrange your journey - you'll find us easy to reach, as we're right in the centre of the UK and well connected by road and rail.  

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Birmingham International Coaches

Our modern fleet of coaches are available for all private coach hire journeys. With seating for 16,…

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At West Midlands Railway we strive to provide a rail service that everyone can feel proud of. One…

TC Cars

T.C. Cars private hire taxi company has 300 vehicles, open 24/7. Running for over 25 years they are…

Add TC Cars to your Itinerary

Established in 1909, Johnsons are an independent family business with an enviable reputation for…

Add Johnsons Coach Travel to your Itinerary

Taxi Birmingham Ltd operates two types of taxis, hackney carriage and private hire vehicles.…

Birmingham Airport's own station stop for anyone looking to fly to and from Birmingham.

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At Birmingham Coach Station you can find the following facilities to make your time as comfortable…

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Just 5 minutes from Birmingham New Street Station and strategically located within approximately 2…

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LandFlight are the premier coach hire and chauffeur drive company established in the Heart of…

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Enroute Taxis has one of the largest taxi fleets in Birmingham. Available to anyone who books a…

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Cheaperthancars has helped millions of people find the best deals worldwide. We combine with the…

Birmingham Airport is a global travel hub - yet only 10 minutes from the city centre. With great…

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Just six minutes walk from New Street Station; Moor Street Station serves local lines to Stratford…

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Birmingham New Street is the largest and busiest of the three main railway stations in Birmingham…

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Birmingham Snow Hill serves local rail services to Solihull and Worcester and metro trams towards…

Add Birmingham Snow Hill Station to your Itinerary

The new state-of-the-art railway station building to serve the city will be fully open in summer…

Add Wolverhampton Railway Station to your Itinerary

London Northwestern Railway, is the train company for real people by real people. Running down the…

Avanti West Coast run the fastest trains out of London Euston to serve the UK’s biggest towns and…

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Bus & Coach

Our modern fleet of coaches are available for all private coach hire journeys. With seating for 16, 32, 36, 49, or 53 passengers we can cater for groups of all sizes. In addition, we also have coaches available with access lift and capable of…

New West Midlands Railway train - Class 196

At West Midlands Railway we strive to provide a rail service that everyone can feel proud of. One that’s responsive, better equipped and more reliable for our community.

TC Cars

T.C. Cars private hire taxi company has 300 vehicles, open 24/7. Running for over 25 years they are one of the largest most experienced cab firms around.

Johnsons Coach Travel

[email protected]

HENLEY-IN-ARDEN

Established in 1909, Johnsons are an independent family business with an enviable reputation for high quality service.

Taxi Birmingham

[email protected]

Taxi Birmingham Ltd operates two types of taxis, hackney carriage and private hire vehicles. Hackney carriage vehicles can pick up from taxi ranks and can be flagged down as well as being pre-booked. All our drivers are extremely experienced and…

Indicative Availability

At Birmingham Coach Station you can find the following facilities to make your time as comfortable as possible:

Brewery Street Coach and Lorry Parking

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Just 5 minutes from Birmingham New Street Station and strategically located within approximately 2 miles of J6 and J7 of the M6, Brewery Street Coach park gives rapid access to the West Midlands motorway network and easy access to all of the…

LandFlight

[email protected]

LandFlight are the premier coach hire and chauffeur drive company established in the Heart of England since 1974. Ideally located for all passenger transport movements throughout the UK and Europe.

Enroute Taxis

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Enroute Taxis has one of the largest taxi fleets in Birmingham. Available to anyone who books a taxi through our website, 24 hours & 7 days a week, 365 days per year   Enroute Taxis take pricing and value for money very seriously.

We provide…

Book Enroute Taxis Online (opens in a new window)

Car & Van Hire

Cheaperthancars has helped millions of people find the best deals worldwide. We combine with the largest buyers of car rental and bring it into one place so that you don't have to spend time searching around.

Birmingham Airport front of terminal

Birmingham Airport is a global travel hub - yet only 10 minutes from the city centre. With great transport links and a wide business and leisure route network, it’s the perfect gateway to the Birmingham region and beyond.

Birmingham Moor Street Station

Just six minutes walk from New Street Station; Moor Street Station serves local lines to Stratford upon Avon and Kidderminster but also has direct services to London Marylebone via the Chilterns route.

Birmingham New Street Station

Birmingham New Street is the largest and busiest of the three main railway stations in Birmingham City Centre.

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Birmingham Snow Hill Station

Birmingham Snow Hill serves local rail services to Solihull and Worcester and metro trams towards Wolverhampton. The current tram line runs to Bull Street in the City Centre with a further extension to Corporation Street and New Street station.

Wolverhampton Railway Station

WOLVERHAMPTON

The new state-of-the-art railway station building to serve the city will be fully open in summer 2020.

Book Wolverhampton Railway Station Online (opens in a new window)

London Northwestern Railway, is the train company for real people by real people. Running down the very backbone of England, we are connecting the economic powerhouses of London, the North West and the West Midlands.

Auto Europe

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Auto Europe is a leading car hire broker in the industry and provides a large selection of rentals at competitive prices from a trusted network of suppliers in the UK.

Avanti West Coast

Avanti West Coast run the fastest trains out of London Euston to serve the UK’s biggest towns and cities along the West Coast Main Line.

Book Avanti West Coast Online (opens in a new window)

Established in 1961, we have been serving the people of Birmingham for more than 50 years. We have the largest and most modern fleet of GPS satellite controlled taxis in the city. We offer a wide variety of taxi services including local pickup and…

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Corporate travel scheme

  • train and network tickets purchased through the Corporate Travel Scheme (“Scheme”) can be ordered via the Company Co-ordinator at their Company/ organisation. Ticket orders need to be placed seven (7) working days prior to the agreed ticket issuing date.
  • Ticket holders who need to pay for their ticket using a credit/debit card must contact WMCA Customer Service Centre on 0345 303 6760 at least seven (7) working days prior to the expiry date of their current ticket to renew.
  • Ticket holder’s must have a valid ticket for every journey. Refunds on rail tickets purchased as a result of lost, stolen or forgotten tickets can be requested from the Station Accounts department of the appropriate train operating company and not through WMCA. Refunds are at the discretion of the individual train company. Refunds are not available for tickets purchased on bus or tram services.
  • It is the ticket holder’s responsibility to inform WMCA if they do not receive the ticket they have ordered no later than three (3) working days before it is due to commence.
  • It is the ticket holder’s responsibility to take all reasonable steps to keep the ticket safe. Loss or theft of season tickets or photocards should be reported immediately to WMCA Customer Service Centre on 0345 303 6760.
  • If a ticket fails to operate the ticket gates because it is worn, faded or results from a malfunctioning or otherwise damaged Swift Card, it is the ticket holder’s responsibility to obtain a replacement ticket from any staffed Rail Ticket Office or obtain a replacement Swift Card from the Swift Card issuer. Replacements must be requested when the print is still legible on the ticket and an administration fee may apply.
  • It is the ticket holder’s responsibility to ensure that the photocard number is clearly written on the ticket before use. Failure to do so may result in a fine or the ticket being confiscated. WMCA will not reimburse any travel tickets that have been purchased as a result.
  • WMCA at its sole discretion reserves the right to issue a replacement travel ticket if travel tickets are lost, faded, or damaged. Ticket holders must provide a new photograph (which can be sent via email to [email protected] ) or their photocard ID number to WMCA before a replacement is issued. WMCA reserves the right to charge an administration fee as reasonably determined by WMCA from time to time.
  • If the ticket is no longer required, it may be returned to WMCA via the Company Co-ordinator or by the ticket holder by Recorded Delivery or such equivalent method as reasonably requested by WMCA to 16 Summer Lane, Birmingham, B19 3SD. The refund will be paid to the Company or the individual, depending on the terms and conditions of the season ticket loan agreement between the ticket holder and the Company.  Refunds are calculated on the remaining validity of the ticket on a full weekly basis, subject to the date received by WMCA. An administration fee will be applied.
  • It may be possible to suspend a season ticket. The minimum period for consideration is four (4) weeks and tickets must be returned to WMCA. Refunds are made at the sole discretion of WMCA. Please contact WMCA’s Customer Service Centre on 0345 303 6760 for details.
  • WMCA must be notified as soon as possible of any cases of long term sickness. Tickets must be returned to WMCA. Refunds are at the sole discretion of WMCA and a doctor’s and/or hospital note will be required.
  • The ticket remains the property of WMCA until it has been fully paid for by either the Company or the ticket holder. Ownership of the ticket will then be subject to the terms and conditions of the season ticket loan agreement between the member of staff and the Company.
  • Individual cheques are accepted for payment of tickets and must be made payable to “WMCA”.
  • WMCA issue season tickets that cover the Network West Midlands and the surrounding area. Point-to-point season tickets are only to be used for travel between the origin and destination stations detailed on the specific ticket.
  • WMCA will not refund any tickets that have been purchased as a result of tickets not arriving through postal delays.
  • Tickets are not transferable and are issued subject to the current National Rail Conditions of Carriage and to the Conditions of Carriage of the Rail Operators on whose services they are valid (unless otherwise indicated they are valid on any permitted route, and on the service of participating operators).  For nNetwork tickets, the published terms and conditions relating to bus and Metro operator’s services are available for inspection at the Head Offices or appropriate company addresses. The National Rail Conditions of Carriage are available for inspection at the Ticket Offices of staffed stations.
  • network tickets are valid on local bus services in the West Midlands County run by operators of the Centrocard scheme; they are not valid on night buses and certain other special services. They are also valid on the Metro (except Zone 1 and Zone 1-2 network tickets). WMCA accepts no liability for any loss or damage suffered by any ticket holder using a ticket that is not valid for the journey taken.
  • When purchasing a ticket or product on a Swift Card, separate terms and conditions will apply which are available at www.myswiftcard.com . The Swift Card Terms and Conditions are subject to Conditions of Carriage of Participating Operators. For the avoidance of doubt, these Scheme terms and conditions do not replace or override any other terms and conditions of the Swift Card.
  • It is the responsibility of the ticket holder to claim compensation for any service delay or cancellation from the appropriate train operating company.
  • Compensation vouchers issued due to service delays cannot be used as part or full payment towards a ticket.
  • WMCA will issue a refund cheque for rail compensation vouchers to the value of £10 or more only.
  • Contact details for transport operating companies can be found online.
  • WMCA is a data controller for the purposes of the Data Protection Act 2018 (the Act). WMCA may collect ticket holder’s names, contact details, date of birth, travel history, Equality Act monitoring information, and any information required to deliver our service to the ticket holder.
  • To provide the ticket holder with the Scheme they applied for and for ongoing administration of the Scheme
  • To allow us to improve products and services we offer to our customers
  • For research and analysis including travel patterns
  • To enable us to provide anonymous data to the Department for Transport if requested by them
  • To enable us to conduct surveys
  • For the prevention and detection of crime including fare evasion
  • To enable us to comply with our legal and regulatory obligations
  • To ensure that we follow the ticket holder’s instructions correctly and to improve customer service, we may monitor and/or record any communication between the ticket holder and WMCA.
  • To let the ticket holder know about related products and or services
  • To send the ticket holder offers on behalf of selected third parties which we believe to be appropriate.
  • We may contact the ticket holder for the above purposes by post, email, telephone or text messaging to SMS enabled devices depending on the information they have provided to WMCA.
  • If the ticket holder no longer wishes to receive such information they may choose not to do so by notifying WMCA by post, telephone, or email.
  • When we are legally obliged to do so
  • When there is a duty to disclose in the public interest
  • Where disclosure is necessary to protect WMCA’s interest (i.e. to detect crime or fare evasion)
  • Where the ticket holder gives us permission to do so
  • We will retain the ticket holder’s information for the period that they have a ticket registered in their name in order to comply with these terms and conditions.
  • Ticket holders have the right to request a copy of any personal data we hold about them, to have inaccurate personal data rectified, and in certain circumstances request their personal data is erased, or its processing restricted.
  • Complaints about how we have handled personal data should be addressed to our Customer Service Centre.

Contact customer services

Customer Services - Transport for West Midlands Email: [email protected] Telephone: 0345 303 6760 Monday to Tuesday and Thursday to Friday, 9am - 5pm Wednesday, 9.30am - 5pm Saturday and Sunday, closed Customer Services - ticketing Transport for West Midlands 16 Summer Lane Birmingham B19 3SD

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    Contact West Midlands Combined Authority if your enquiry is about corporate strategy and transport development. You can check online for: service updates and disruptions; planned roadworks and major events; Enquiries about Swift cards. If your Swift card number begins with 633597 0112, your Swift card is managed by National Express West ...

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    Contact Transport for West Midlands about tickets, transport services and more. Skip to main content ... Discounts and free travel passes Child photocard 16-18 photocard Students Finding or starting a new job Disabled person's pass Older person's pass £1 train tickets for friends and family ...

  4. National Express West Midlands

    History A West Midlands Travel MCW Metrobus in Birmingham in April 1993. On 26 October 1986 as part of the deregulation of bus services, West Midlands Travel was formed.It was previously the bus operations of the West Midlands Passenger Transport Executive, which ceased to be a bus operator, but successor organisation Transport for West Midlands retains a co-ordinating role, funding ...

  5. Travel West Midlands, Birmingham, Corporation Street

    Check Travel West Midlands in Birmingham, Corporation Street on Cylex and find ☎ 0121 254 7..., contact info, ... Reg. office address. 51 BORDESLEY GREEN, BIRMINGHAM, West Midlands England, B9 4BZ . Company Number. ... For all the information you need to get around Birmingham, West Midlands, Coventry, Dundee, The Metro and the Black Country ...

  6. Contact

    The information provided will be used to help target problems more effectively. Alternatively, you can give details by logging on to www.safertravel.info or www.west-midlands.police.uk. Please note that in the case of an urgent crime or an emergency, you should always dial 999. Coronavirus

  7. Contact Us

    West Midlands Combined Authority (WMCA) was set up in 2016. We want to make the West Midlands a happy, healthy, place to live. ... Birmingham B19 3TR. Complaints Procedure. Learn how we handle complaints at West Midlands Combined Authority and Transport for West Midlands. Stay up to date.

  8. About us

    About us. We are experts in bus travel, passionate about the journeys we provide to the communities we serve, whether for business, personal or leisure. As the biggest bus operator in the West Midlands and one of the largest in the UK, our teams work hard to get you the best possible service against a constantly changing backdrop (CAZ/clean air ...

  9. Get in Touch With West Midlands Metro

    Read our frequently asked questions to help you travel on our network. Read our FAQs. Social media. ... (trading as West Midlands Metro). Registered in England and Wales | company number 10932342 | Registered office: 16 Summer Lane, Birmingham, B19 3SD ©2024 West Midlands Metro. We are using cookies to give you the best experience on our website.

  10. Contact us

    Group Registered Office. Mobico Group PLC National Express House Mill Lane Digbeth Birmingham B5 6DD Registered No: 2590560. Main Switchboard Tel: 08450 130130. Note: Calls to this number cost 3p/min plus your telephone company's access charge. If you are a customer with a enquiry about using our services, please use the contact points listed ...

  11. Company Information

    London Northwestern Railway services operate between Liverpool and Birmingham, and on the West Coast Main Line to and from London Euston. West Midlands Trains Ltd is a company registered in England and Wales with company number 09860466. Registered Office address, 2nd Floor St Andrew's House, 18-20 St Andrew Street, London, United Kingdom, EC4A ...

  12. Transport for West Midlands (TfWM) tickets

    West Midlands rail zones map. Train stations across the West Midlands are in five rail zones with 'Zone 1' being Birmingham city centre and 'Zone 5' being the connecting cities and towns in the surrounding area. You can travel to a station outside the five rail zones with an Out of County ticket.

  13. Find a travel centre

    You can plan bus, train and tram journeys and find timetables online, or in the TfWM app. Call us on 0345 303 6760 for help with Swift and tickets over the phone. If the long number on your Swift card begins with 633597 0112, it is managed by National Express West Midlands. You'll need to contact them for help with your Swift card.

  14. Metro Matters

    This is part of the ongoing support for the Transforming Tram Travel agreement with TfWM which allows our passengers to come and have their say on what works well and what does not. ... (trading as West Midlands Metro). Registered in England and Wales | company number 10932342 | Registered office: 16 Summer Lane, Birmingham, B19 3SD ©2024 West ...

  15. Local Bus Services

    Explore local bus services from National Express West Midlands, for travel throughout Birmingham, Wolverhampton and beyond. Skip to journey planner. My Account; Accessibility; Buy Online; Tickets & prices . Tickets & prices . ... National Express West Midlands welcomes arrest of arsonists ; Inspiration & news . Menu. Ticket offers . 16-18 ...

  16. Plan your journey

    Major roadworks and events. Find out about major events and roadworks happening in your area. You can check if they'll affect your journey. We have tools to help you plan your journey around the West Midlands, see live departures for your bus or train and check if your route or service is disrupted.

  17. Birmingham and West Midlands traffic and travel news

    Latest traffic and travel news. Birmingham is a central transport hub for the UK. Get all your latest traffic and travel news here including incidents, accidents, crashes, delays and roadworks ...

  18. West Midlands Special Needs Transport Ring And Ride Service

    Carers travel and transport West Midlands Special Needs Transport Ring And Ride Service Contact us. Address 80 Park Road Aston Birmingham West Midlands B6 5PL . Get directions (opens in Google Maps) Phone. 0845 271 0455. Online. Website. Email. Find another service. About.

  19. Head office jobs

    Managaement teams and head office support functions are based in Birmingham and around the network. Commercial . We have a sales and marketing team that promote our services and support brand awareness initiatives to encourage journeys, along with a revenue management team that manage our product propositions, retail projects and revenue insights.

  20. WEST MIDLANDS TRAVEL LIMITED overview

    Charges for WEST MIDLANDS TRAVEL LIMITED (02652253) Registers for WEST MIDLANDS TRAVEL LIMITED ... More for WEST MIDLANDS TRAVEL LIMITED (02652253) Registered office address National Express House, Digbeth, Birmingham, United Kingdom, B5 6DD ... Birmingham, United Kingdom, B5 6DD . Company status Active Company type Private limited Company ...

  21. Travel

    Rail. At West Midlands Railway we strive to provide a rail service that everyone can feel proud of. One that's responsive, better equipped and more reliable for our community. Learn all about the best modes of public transport for getting around Birmingham. Plan your journey when you're visiting Birmingham, UK.

  22. Visit our Head Office

    B4 6AR. Monday: 9am - 5pm. Tuesday: 9am - 5pm. Wednesday: 9am - 5pm. Thursday: 9am - 5pm. Friday: 9am - 5pm. Call us: 0800 092 1990. Get directions. Our Birmingham Head Office is in easy reach of all major public transport links, including Snow Hill, Moor Street and New Street train stations.

  23. West Midlands Police fears AI call handler would not understand

    A police force trialling an AI-powered non-emergency call service fears the technology will not understand callers with a Birmingham accent, it has emerged.. West Midlands Police trialled a voice ...

  24. Corporate travel scheme

    Monday to Tuesday and Thursday to Friday, 9am - 5pm. Wednesday, 9.30am - 5pm. Saturday and Sunday, closed. Customer Services - ticketing. Transport for West Midlands. 16 Summer Lane. Birmingham. B19 3SD. Read more about the Corporate Travel Scheme within the West Midlands Network.

  25. National Express West Midlands on Instagram: "It's #WorldBookDay! Did

    14 likes, 1 comments - nxwestmidlands on March 7, 2024: "It's #WorldBookDay! Did you know that JRR Tolkien actually wrote two of his most famous novels wh..."