home office refugee travel document contact number

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  • For U.S. Citizens/Lawful Permanent Residents

Advance Parole, Reentry Permit, and Refugee Travel Documentation for Returning Aliens Residing in the U.S

How to File The alien must file Form I-131, Application for a Travel Document, complete with supporting documentation, photos and applicable fees. This form can be downloaded from U.S. Citizenship and Immigration Services' (USCIS) website. See the application for specific filing instructions.

How to File For a Re-Entry Permit If the alien is a permanent resident or conditional resident, he or she must attach:

  • A copy of the alien registration receipt card; or
  • If he has not yet received his alien registration receipt card, a copy of the biographic page of his passport and the page of his passport indicating initial admission as a permanent resident, or other evidence that the alien is a permanent resident; or
  • A copy of the approval notice of a separate application for replacement of the alien registration receipt card or temporary evidence of permanent resident status.

How to File For Advance Parole An alien in the United States and applying for an Advance Parole document for him or herself must attach:

  • A copy of any document issued to the alien by DHS showing present status in the United States;
  • An explanation or other evidence demonstrating the circumstances that warrant issuance of Advance Parole.
  • If the alien is basing his or her eligibility for Advance Parole on a separate application for adjustment of status or asylum, he must also attach a copy of the filing receipt for that application.
  • If the alien is traveling to Canada to apply for an immigrant visa, he or she must also attach a copy of the consular appointment.

How to File For a Refugee Travel Document If the alien is a refugee or asylee applying for a refugee travel document, he or she must attach:

  • A copy of the document issued by DHS showing the alien's refugee or asylee status and indicating the expiration of such status.

Where to File Where to file the Form I-131 depends upon the benefit sought. See the form instruction page for details.

When to File The alien must apply for the travel document before leaving the United States. Failure to do so may cause the alien to lose permission to re-enter the country, and lead to the denial of any other applications.

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What is a Refugee Travel Document?

Home » What is a Refugee Travel Document?

July 5, 2021

refugee travel document explainer

U.S. Citizenship and Immigration Services (USCIS) issues Refugee Travel Documents to persons with refugee or asylum status (and in some cases to lawful permanent residents who obtained their permanent residence through refugee or asylum status).

Who Needs a Refugee Travel Document

You must have a Refugee Travel Document to return to the United States if you:

  • Have refugee or asylum status but are not a lawful permanent resident (green card holder); or
  • Are a derivative asylee or refugee.

If you do not obtain a travel document before you leave the U.S., you may be unable to re-enter the United States or you may be placed in removal proceedings before an immigration judge.

Lawful permanent residents who obtained their status through refugee or asylum status may also apply for a travel document. Although permanent residents can generally enter the United States with the green card (after an absence of less than one year), a travel document may be needed to enter other countries. In this way, the travel document is much like a passport.

An asylum “applicant” cannot obtain a Refugee Travel Document. Instead, asylum applicants may apply for an Advance Parole Document . Advance Parole allows certain aliens to return to the United States without a visa after traveling abroad.

Form I-131, Application for Travel Document

To apply for a Refugee Travel Document, file Form I-131, Application for Travel Document . You should file a Form I-131 before you leave the United States and expect processing times of approximately three months. However, it may take longer. Expedited processing may be available for your situation.

Should you need to leave the United States before USCIS grants the travel document or you want to apply outside the United States, please consult with an immigration attorney .

Mistakes on your Form I-131 can cause costly delays or a denial.

Period of validity.

A Refugee Travel Document is valid for up to one year. During this time you can use the document multiple times.

USCIS will not renew your travel document. Instead, you’ll need to apply for a new one with Form I-131, Application for Travel Document.

Traveling to the Country of Persecution

Traveling back to the country where you experienced past persecution or claim a fear of future persecution is highly discouraged.

RECOMMENDED: Dangers of Refugee/Asylee Travel to Home Country

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How to apply

Refugee travel document and certificate of identity services are now available

If you already applied and now need a travel document urgently, contact us .

Tell us if your travel document application is now urgent

Fill out our web form :

  • Under Type of application/enquiry, select Certificate of Identity/Refugee Travel Document
  • include your travel date
  • include the reason you need the travel document

Answer a few questions to find out how to apply. Keep in mind

  •   you need to be in Canada to get service
  •   In person services are not available.

Are you in Canada right now?

Who is the travel document or certificate of identity for?

The application process is the same for both documents.

When do you need the travel document?

  • 30 business days or less
  • 31 business days or more

Apply for a travel document or certificate of identity – adults (16 years of age or over)

Floods in British Columbia

If you’re directly affected by the floods, you may be able to get

  • free replacement of documents that are lost, damaged, destroyed or inaccessible due to the floods
  • urgent processing and a refund for an application you’ve submitted because of the floods

Find out how to apply

1. Contact us for next steps

Fill out our web form .

  • Under Type of application/enquiry , select Certificate of Identity/Refugee Travel Document.
  • Include the date you need the travel document and the reason you need it.

After you fill out the form, we’ll contact you and give you information on the next steps.

  • While you wait for us to contact you, you can start getting your application ready.

The application form is the same for travel documents and certificates of identity.

2. Complete the form

To save time, complete the form on a computer. Sign each page of the application.

image of a form on a computer monitor

Download the adult travel document application [PPTC 190] (PDF, 1.64 MB)

Someone else can help you complete the form, like a family member or a friend you trust. However, they must be 18 years of age or older.

If you can’t write and won’t be able to sign your document once you get it, include a medical letter explaining that you don’t write.

Instructions and tips

  • If you can’t open the form, follow these instructions .
  • To get a Braille instruction booklet or large-print forms, contact us .
  • Read the instructions at the end of the form to make sure you complete it properly.
  • Sign each page of the application.
  • cross it out on the form and write “parent’s surname at birth”
  • fill in the field with the surname (last name) at birth of 1 parent, and
  • write your initials in the margin

3. Gather all necessary documents and get a passport photo

Here is a list of necessary documents:

  • Your proof of immigration status in Canada
  • the original document or
  • a photocopy of it signed by your guarantor
  • Any valid passport or travel document issued in your name
  • They can handwrite this or use a stamp.
  • Stick-on labels are not accepted.
  • Your guarantor must sign it and write, “I certify this to be a true likeness of (your name).”
  • Read the full photo requirements for more information.

All your documents must be in English or French. If a document is in another language, provide an official translation .

You may need extra documents if you’re

  • changing your name
  • replacing a lost, stolen or damaged travel document
  • changing the sex on your travel document

4. Find a guarantor and 2 references

You need a guarantor who meets the requirements for a travel document to sign

  • your application
  • the back of 1 of your passport photos
  • the front and back of all photocopies of your supporting identity documents (ID)

You also need 2  references to include on your application.

Your references and guarantor must have known you for at least 6 months. Learn who’s eligible to act as a guarantor and as a reference .

We’re working to deliver travel document services as quickly as we can. Due to high volumes, processing times may be longer than usual.

Apply for a travel document or certificate of identity – children (under 16 years of age)

The application form is the same for travel documents and certificates of identity. Once we receive your application, we decide

  • which type of travel document to give the child
  • how long it will be valid for
  • Under Type of application/enquiry , select Certificate of Identity/Refugee Travel Document .

While you wait for us to contact you, you can start getting the child’s application ready.

To save time, complete the form on a computer.

Download the child travel document application [PPTC 192] (PDF, 1.64 MB)

Someone else can help you complete the form, like a family member or a friend you trust. However, they must be 18 years of age or older.

  • the child’s proof of immigration status in Canada
  • any valid passport or travel document issued in the child’s name
  • 2 identical passport photos

On the back of 1 of the passport photos, the photographer must write all of the following:

  • the complete address of their studio
  • the date the photo was taken

The photographer can

  • write this information by hand or
  • use a stamp

The guarantor must

  • sign the photo and
  • write “I certify this to be a true likeness of (the child’s name)”
  • changing the child’s name
  • changing the sex on the child’s travel document

4. Find a guarantor

  • the child’s application
  • the back of 1 of the child’s passport photos

The guarantor must have known you for at least 6 months and must know of your child. Learn who’s eligible to act as a guarantor .

1. Complete the form

  • If you can’t open the form,  follow these instructions .
  • To get a Braille instruction booklet or large-print forms,  contact us .
  • fill in the field with the surname (last name) at birth of 1 parent and

2. Gather all necessary documents and get a passport photo

Include the following documents with your application form:

  • a photocopy of your proof of immigration status in Canada
  • any valid passport or travel document issued in your name
  • your guarantor must sign it and write “I certify this to be a true likeness of (your name)”

3. Find a guarantor and 2 references

You also need 2 references to include on your application.

Your references and guarantor must have known you for at least 6 months. Learn who’s eligible to act as a guarantor and as a reference .

4. Pay your fees

Your fees and payment methods depend on which document you apply for.

Fees and how to pay them (opens in a new tab)  

5. Submit your application

You need to apply by mail. In person services are not available.

We recommend you use a certified courier or traceable mail service to reduce delivery time, protect your documents and track delivery.

Courier address

Centralized Network – Certificate of Identity Section – Crémazie 6th Floor (OSC) 365 Laurier Avenue West Ottawa, Ontario K1A 1L1

Mailing address (non-courier)

OSC PPT-COI PO Box 8783 STN T CSC Ottawa, Ontario K1G 5G8

  • which type of travel document to give you

Download the child travel document application [PPTC 192] (PDF, 1.77 MB)

  • a photocopy of the child’s proof of immigration status in Canada
  • any valid passport or travel document in the child’s name
  • proof of parentage or proof of legal guardianship (if applicable)
  • all documents that refer to the custody of, mobility of, or access to the child

All documents must be sent in either English or French. If a document is in another language, you must provide an official translation .

You may need extra documents if

  • your child’s name has changed
  • you’re replacing a lost, stolen or damaged travel document
  • you’re updating the gender identifier on your child’s travel document

3. Find a guarantor

You’ll need to find a guarantor to sign

  • the back of 1 of the photos

Your guarantor must

  • be a permanent resident or a Canadian citizen
  • live in Canada
  • have known you (the child’s parent or legal guardian) personally for at least 6 months and know of the child
  • registered or licensed and
  • currently works in their field

See the list of eligible occupations, as well as the full requirements for a travel document guarantor .

Proof of immigration status documents

Documents you can use as proof of immigration status in Canada include

  • a valid permanent resident card
  • a temporary resident permit
  • a notice of decision from the Immigration and Refugee Board (IRB)
  • an IRCC verification of status (VOS) document
  • a positive pre-removal risk assessment (PRRA) results letter

You need to be in Canada to apply for a travel document

Travel document services aren’t available outside of Canada.

If you have an emergency, contact the nearest Government of Canada office abroad .

How to open our forms

You need to

  • The forms may not open on mobile devices (iPads, tablets, mobile phones).
  • save the file on your computer in a place you can remember
  • If you don’t have it, download Adobe Reader 10 for free.
  • Adobe has help for solving common issues with Reader .

For more help, see our step-by-step instructions on downloading and opening PDFs . If you still have trouble opening the forms, contact us online or call us at 1-800-567-6868. If you’re outside Canada or the United States, contact the closest Canadian government office abroad .

  • Next: After you apply

Page details

Immigration Advice Service

Mon - Sun, 8.30 am - 6 pm

20 offices in the UK

How do I contact the Home Office?

Many people need to get in contact with the Home Office for enquiries about visa applications, to track a visa status , or find out further information about an immigration case. Although it can be difficult to contact UKVI, there are phone, email, post, and online contact details. This page is an ultimate resource of all contact details for the Home Office.

Request a call back from our immigration experts

  • What are the contact details for the UK Home Office?

To get in touch with the Home Office , you can use one of the below methods:

  • Phone inside or outside the UK
  • Email inside or outside the UK
  • Send a letter via post
  • Use an online communication portal
  • Use a social media platform

Please note that some charges may apply, depending on the method of contact.

Additionally, the contact details are different depending on where you are located and the nature of your query.

There are many ways that you can get in touch with the customer service team at the Home Office UK, including via email, phone, or social media.

You can contact UK immigration (also known as UK Visas and Immigration) with your query using one of the below methods.

UK Visas and Immigration (UKVI) oversees applications for foreign nationals who wish to visit, work, study, or settle in the UK. This agency was previously part of the UK Border Agency (UKBA) which was shut down in 2013.

This page outlines every available current method of contacting the Home Office.

Page Contents

  • How to contact the Home Office inside the UK
  • How to contact the Home Office outside the UK
  • How to get online help
  • Home Office social media accounts

What is the Home Office address?

  • How much does it cost to contact the UK Home Office?

What is the Home Office contact number for BRP?

What is the contact number for a british citizenship application.

  • What is the travel document contact number?

How can IAS help me?

  • Frequently asked questions

home office refugee travel document contact number

How to get in contact with the Home Office inside the UK

General enquiries phone number : +44 (0) 300 790 6268

If you cannot call 0300 numbers : +44 (0) 203 875 4669

Opening hours : 09:00 – 16:45 (Monday to Thursday), 09:00 – 16:30 (Friday)

EU citizen/ settlement application queries phone number : +44 (0) 300 123 7379

Opening hours : 08:00 – 20:00 (Monday to Friday), 09:30 – 16:30 (Saturday and Sunday)

Asylum queries phone number : +44 (0) 80 8801 0503

Opening hours : 08:30 – 17:00 (Monday to Friday)

Email address : [email protected]

Sponsor and educator queries phone number : +44 (0) 300 123 4699

Opening hours : 11:00 – 15:00 (Monday to Thursday)

Employer email address : [email protected]

Educational institution email address : [email protected]

Home Office Coronavirus helpline phone number : +44 (0) 800 678 1767

Opening hours : 09:00 – 17:00 (Monday to Friday)

Coronavirus helpline email address : [email protected]

Please note that coronavirus guidance changes very frequently and to stay updated on government advice (including on travel restrictions and opening hours of public bodies), it is recommended to check the UK government coronavirus advice page regularly.

Call the Home Office outside the UK

General enquiries phone number : +44 (0) 20 3080 0010

If you are unable to dial UK 03000 numbers : +44 (0) 203 875 4669

Opening hours : 08:00 – 20:00 (Monday to Friday), 09:30 – 16:30 (Saturday and Sunday) (UK local time)

You can use these contact details if you need help with one of the following:

  • Applying for a visa to come to the UK
  • Updates on the progress of your application
  • Technical issues with your application
  • A mistake you made with your application
  • Issues accessing your account
  • Issues making a payment to UKVI

Send an enquiry to UK Visas and Immigration outside the UK

To email UKVI from outside the UK, you will be required to pay £2.74 via credit or debit card. This cost includes the initial email and any follow-up emails.

You can expect to receive a response within five working days. Please be aware that the staff in the contact centre organisations are not involved in the decision of your application.

Contact UKVI with your query via online portal .

Contact the Home Office/ UKVI in a language other than English

Phone number : +44 (0) 300 790 6268

Opening hours :

  • Arabic (05:00 – 13:00, Sunday to Thursday, UK local time)
  • Cantonese (01:00 – 09:00, Monday to Friday, UK local time)
  • French (09:00 – 17:00, Monday to Friday, UK local time)
  • Hindi (04:00 – 12:00, Monday to Friday, UK local time)
  • Mandarin (01:00 – 09:00, Monday to Friday, UK local time)
  • Russian (06:00 – 14:00, Monday to Friday, UK local time)
  • Spanish (13:00 – 01:00, Monday to Friday, UK local time)

Take the first step. Request a Fact Finding + Expert Consultation Get in touch

How to get in contact with the Home Office for online help

If you have any of the below problems and you want to get in touch with the Home Office from inside the UK, you should email the online support team at: [email protected]

  • Problems with your online application
  • Changing details you submitted in your online application
  • Problems entering your sponsor licence number online
  • Technical support with error messages on your online application
  • Accessing your UKVI account

To get help with your application from the Home Office support team, you should:

  • Write an email including your name and the nature of your immigration query/ application
  • Include a detailed description of the problem
  • Include screenshots of the issue(s) if possible
  • Email  [email protected]
  • You can usually expect a reply to your report within one working day

UK Home Office social media accounts

It is also possible to access information and contact details for the Home Office via their online platforms, including the following:

  • Home Office Facebook page
  • Home Office Twitter account
  • Home Office Instagram account
  • Home Office YouTube channel
  • Home Office LinkedIn page
  • Home Office Media blog

Please note that not all accounts are monitored for communication purposes. If you want to contact the UK Home Office, it is advised to use some of the above contact methods.

The main UK Home Office is located at the following address:

2 Marsham Street,

United Kingdom

There are also a number of Service and Support Centres (SSCs) located around Britain for the purposes of serving individuals with visa or immigration applications. The SSCs are located in the followng locations:

  • Her Majesty’s Passport Office,
  • Law Society House,
  • 90-106 Victoria Street,
  • General Buildings,
  • 1 st Floor,
  • 31-33 Newport Road,
  • Lunar House,
  • 40 Wellesley Road,
  • Festival Court 1,
  • 200 Brand Street,

The Capital Building,

  • 6 Union Street,
  • Liverpool, L3 9PP

Peterborough

  • Aragon Court,
  • Northminster Road,
  • Peterborough,
  • Vulcan House
  • Riverside Entrance,
  • 6 Millsands,
  • Dominion Court,
  • 41 Station Rod,
  • Birmingham,

home office refugee travel document contact number

How much does it cost to speak to someone at the Home Office?

The Home Office charges a different fee depending on where you are and whether you want to phone or email your query.

Cost of contacting the Home Office outside the UK

  • International Contact Centre – Email service (per query) : £2.74
  • International Contact Centre – Telephone helpline (per minute) : £0.69

Cost of contacting the Home Office inside the UK

  • Phone numbers beginning with 030 : Landlines (per minute): up to £0.10
  • Phone numbers beginning with 030 : Mobile phones (per minute): £0.3 – £0.40
  • Phone numbers beginning with 02 : Landlines (per minute): £0.16
  • Phone numbers beginning with 02 : Mobile phones (per minute): £0.3 – £0.65
  • Phone numbers beginning with 0800/ 0808 : Freephone service (no cost)
  • Email service in the UK – No charge

home office refugee travel document contact number

Take the first step. Request a Fact Finding + Expert Consultation Contact Us

There is no direct line to the Home Office for a BRP application, but the process of contacting their outsourced company is outlined below:

If you intend to come to the UK for period of longer than six months, you may be required to hold a Biometric Residence Permit (BRP) as proof of your immigration status.

You must collect your BRP within ten days of arriving in the UK (if you applied outside the UK). However, this timeline may be impacted by the COVID-19 pandemic.

If you applied inside the UK, your BRP will be delivered by a courier service (TNT). If you need to contact BRP delivery team, you can call the below number:

  • TNT (Courier Service delivering the BRP) : +44 (0) 345 608 0630

It is recommended to contact TNT about your BRP if it has not arrived within ten days of receiving your decision letter, or if you wish to track or rearrange the delivery of the permit.

You should only contact the Home Office about your BRP if the following applies:

  • You have already contacted TNT and they were unable to help
  • You cannot track your delivery with a consignment number

Use the BRP service page to speak to the Home Office if the above situations apply to your case.

If you applied outside the UK and you intend to collect your BRP at a post office, you can use the post office general enquiries page if you need to speak with a customer service representative.

The email address for British naturalisation, registration, and citizenship applications is [email protected] .

Once you have submitted an application for British citizenship to UKVI, you can expect to wait for between three and four months for a decision.

When you submit your citizenship application, you may be asked to submit your biometric information and supporting documents via the UK Visa and Citizenship Application Service (UKVCAS) website.

You should not contact UKVCAS about your citizenship application. You can contact UKVI using the general contact number inside the UK or outside the UK.

You can use your UKVCAS account to do the following:

  • Book an appointment to enrol your biometric information
  • Submit your supporting documents to be verified
  • Purchase additional visa application services

If you need help with booking an appointment, uploading documents, requesting an access code, or information about a service, you can contact UKVCAS directly.

  • UKVCAS telephone helpline inside and out the UK : +44 (0) 844 8920 232
  • Opening hours : 09:00 – 17:30 (Monday to Friday)
  • Cost : £0.04 per minute plus your phone provider’s charges

What is the Home Office travel document contact number?

You may need to apply to the Home Office for a travel document if you have leave to remain in the UK for less than six months. Currently, there is no Home Office contact number for a travel document application.

However, to apply for the travel document, you must do the following:

  • Complete the travel document online application form
  • Send your supporting documents by post

During the application, you will be given a document checklist and a postal address to send your application.

If you need to travel urgently on the basis of compassionate reasons (e.g., illness, death, or urgent medical reasons), you can email the Home Office at the following email address:

  • Home Office travel document enquiries: [email protected]
  • Put ‘New Application Enquiry – Urgent Compassionate Care’ and your name as the subject line

IAS is a highly regarded immigration law firm with a proven track record of successfully helping our clients with their goals.

We listen to the needs of all clients and make expert recommendations based on current immigration laws and rules. We work tirelessly on your behalf to help you with your case, no matter how complex.

You can expect to work one-on-one with an experienced immigration lawyer who will do the following:

  • Assess your eligibility for your chosen immigration route
  • Advise on your suitability for the route
  • Make recommendations for you or family members to help you acheive your goals
  • Provide you with a bespoke document checklist of supporting documents
  • Complete your application in full to the highest standards
  • Liaise with the Home Office on your behalf while your application is pending
  • Advise you on next steps when a decision has been reached.

Your lawyer will speak to the Home Office on your behalf, meaning that you don’t have to worry about contacting UKVI. Working with an immigration lawyer does not guarantee a successful decision, but it can significantly reduce the work involved in an immigration application.

To get started, speak to a member of our friendly and professional client care team today. Your qualified and accredited immigration lawyer can advise you on the best route based on your circumstances to get started as quickly as possible.

Call us today on 0333 305 9272 or use the online contact form to request a callback. We look forward to helping you with your case.

You may be interested in reading about.

British citizenship, spouse visa application, indefinite leave to remain, spouse visa extension, skilled worker visa, sponsor licence application.

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Last modified on June 30th, 2022 at 6:34 pm

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Frequently Asked Questions

Can you email ukvi.

In general, it is very difficult to directly contact UKVI via email. However, there are some routes you can take, and you can email UKVI at the following addresses.

Ultimate list of available Home Office email addresses:

  • General enquiries : [email protected]
  • Technical support with your online application : [email protected]
  • Coronavirus immigration helpline : [email protected]
  • Complaints : [email protected]
  • Employers of foreign nationals : [email protected]
  • Education institution sponsoring foreign students : [email protected]
  • Travel document enquiries: [email protected]
  • British citizenship enquiries: [email protected]

Note that staff in the contact centre cannot give you immigration advice, and may not give you information on the progress of your application. They may be able to give you the contact details of the department you have applied to.

It can be very difficult to get a response from the Home Office or UKVI about your application.

If you choose to work with an immigration lawyer, they can assist you with UK visas and applications by liaising directly with the Home Office on your behalf.

How can I contact the London Home Office?

The contact details for the London Home Office are listed below:

Phone number : +44 (0) 207 0354 848

Postal address :

Direct Communications Unit,

How can I contact the Liverpool Home Office?

You can send a letter communication directly to the Liverpool head office if your query is non-urgent. Alternatively, use the phone or email methods below.

Phone number: +44 (0) 333 3445 675

UK Visas and Immigration (UKVI),

New Hall Place,

6 Union Street

How do I contact the Home Office to complain?

The quickest way to complain to the Home Office is to email your complaint to [email protected] or submit a complaint on the online complaints form .

Include the following information in your email:

  • All your personal contact details (name, address, phone number, email address, reference number (where relevant)
  • Full details of the nature of your complaint (include dates, times, locations, individuals, etc)
  • Names of staff involved
  • Details of witnesses (where relevant)
  • Copies of relevant supporting documents (where relevant)
  • Home Office reference details (where relevant)

There are many reasons why you may need to contact the Home Office with a complaint.

You can read more about the complaints process on the Home Office complaints page .

You can contact the complaints team if the following applies:

  • You want to submit a complaint about the service you received
  • You want to complain about the professional conduct you experienced
  • The incident in question happened within the last three months

If you are unhappy with a decision issued by the Home Office, you may have recourse to some of the below options:

  • Apply for an adminstrative review
  • Reuqest a judicial review 
  • Appeal a Home Office decision
  • Submit a pre-action protocol for judicial review

Additionally, you can contact related departments if you wish to submit complaints to the following:

  • UK Border Force
  • Disclosure and Barring Service
  • HM Passport Office
  • Home Office

You can expect a response to your complaint within 20 working days. If your case requires additional time to investigate, you will be informed of this.

© 2024 Immigration Advice Service LTD. OISC Registration Number - F201100299. Our Flagship London Immigration Lawyer office is open for business as usual.

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Refugee Travel Document: A Comprehensive Guide

A refugee travel document (also called a 1951 Convention travel document or Geneva passport) is a travel document issued to a refugee by the UK Home Office. Refugee travel document: issued to individuals who have been granted refugee status by the UK government. This document allows them to travel internationally.

A UK travel document refers to various official documents issued by the UK government that allow individuals to travel internationally. These documents include:

  • UK passport : The most common travel document issued to UK citizens, allowing them to travel internationally for both tourism and business purposes.
  • Refugee travel document : Issued to individuals who have been granted refugee status by the UK government. This document allows them to travel internationally.
  • Stateless person travel document : Issued to individuals who are not recognized as citizens of any country but have been granted permission to stay in the UK. This document enables them to travel internationally.
  • Convention travel document : Issued to individuals who are recognized as refugees or stateless persons and are unable to obtain a national passport from their home country. This document allows them to travel internationally.
  • Emergency travel document : Issued to individuals who have lost their passport or had it stolen while abroad. It allows them to return to the UK or continue their journey.

It is important for individuals to check their travel requirements before embarking on international travel and ensure that they have the correct travel document for their specific circumstances.

Refugee travel document

You can apply for a refugee travel document if either:

  • you have refugee status in the UK
  • you originally came to the UK on a family reunion visa to join someone who has refugee status

The Basics: What Are UK Travel Documents?

Before we dive into the specifics, let’s start with the basics. UK travel documents are essential papers that grant individuals the right to enter, stay, or transit through the United Kingdom. These documents are a testament to the UK’s commitment to maintaining its borders’ integrity while facilitating legitimate travel.

At Deluxe Law Chambers, we understand the importance of providing comprehensive information to help you navigate the details of UK travel documents. In this guide, we will delve deep into the world of UK travel documentation, ensuring that you have all the information you need to make your journey hassle-free and enjoyable.

How long does it take to get a UK Travel Document?

A: The processing time for a UK Travel Document varies but it usually takes around 3 to 6 weeks from the date of application.

  • £75 for adults (it’s free if you were born before 1 September 1929)
  • £49 for children 15 or under

Why choose Deluxe Law Chambers to help you with your refugee travel document?

Choosing the right and best immigration lawyer for your immigration needs can be stressful. While it could seem like a difficult choice, let us simplify things for you. Here are a few good reasons why you should choose Deluxe Law Chambers to assist you with your UK visas and immigration matters.

Our commitment to affordability means that you can receive expert advice without straining your finances. Our success hinges on transparency. We believe in keeping you informed about every step of the process, ensuring that you understand your options and the potential outcomes.

  • REGULATED – We are regulated and approved immigration lawyers by The Office Of The Immigration Services Commissioner (OISC).
  • EXPERIENCE – Our firm rests on specialist immigration lawyers and solicitors with years of experience. Our well-earned experience distinguishes us from others.
  • EXPERTISE – As your immigration lawyer, we offer unparalleled expertise. We don’t just understand and interpret the law, we keep an eye on the slightest changes.
  • AUTHORITY – Our authority isn’t just about legal powers but is gained through genuine care and successful outcomes for our clientele. So, why choose just a lawyer when you can choose a trusted authority?
  • TRUST – Our commitment to uphold your trust is unwavering. Our transparency and ethical conduct are treatments for the trust placed in us by our clients.
  • DIRECT ACCESS – At Deluxe Law Chambers as your immigration lawyers, you will have direct access to your qualified lawyer 24/7.
  • AFFORDABLE – We are a law firm with an affordable and fixed fee plan. We offer two installments to ensure you can pay easily.

A combination of our rich experience, deep-rooted expertise, trust authority, and unwavering commitment to our clients makes us your best choice.

So, why wait? Take your first step towards a successful immigration application with us.

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home office refugee travel document contact number

  • Travel documents issued by UK government offices: caseworker guidance
  • HM Passport Office

Travel documents issued by UK government authorities (accessible)

Updated 24 November 2022

home office refugee travel document contact number

© Crown copyright 2022

This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: [email protected] .

Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.

This publication is available at https://www.gov.uk/government/publications/travel-documents-issued-by-uk-government-offices/travel-documents-issued-by-uk-government-authorities-accessible

Version 7.0

This guidance tells HM Passport Office staff how to deal with emergency passports and travel documents

About: Travel documents issued by UK government offices

This guidance tells HM Passport Office staff how to deal with emergency passports and travel documents issued by UK officials that we receive as part of a passport application.

If you have any questions about the guidance and your line manager or senior caseworker cannot help you or you think that the guidance has factual errors then email Guidance & Quality, Operating Standards.

If you notice any formatting errors in this guidance (broken links, spelling mistakes and so on) or have any comments about the layout or navigability of the guidance then you can Guidance & Quality, Operating Standards.

Publication

Below is information on when this version of the guidance was published:

version 7.0

published for Home Office staff on 2 November 2022

Changes from last version of this guidance

This guidance has been updated to explain how to return Home Office travel documents when dealing with an application on DAP.

Home Office travel documents

This page is about Home Office travel documents issued by staff in the United Kingdom Visa & Immigration Service (UKVI).

The United Kingdom Visas & Immigration Service (UKVI) issues Home Office travel documents to commonwealth citizens and foreign nationals who are unable to get a passport from their own countries.

A Home Office travel document:

  • does not give British nationality to the holder
  • is not an identity document
  • is used for foreign travel

Dealing with a Home Office travel document

If HM Passport Office issues a customer a British passport, and the customer has sent us a Home Office travel document, we must cancel any Home Office travel document they are named on and return it to the Home Office. This includes when:

  • more than 1 person is named on the travel document (for example, when children are named on their parents’ travel documents) so UKVI can update their records
  • the travel document has been cancelled but not yet returned to the Home Office

If a Home Office travel document is sent to us as part of supporting evidence, (for example if a parent sends us their travel document to support their child’s application), and we do not issue a British passport to anyone included in the document, then you, the examiner must return the travel document to the customer un-cancelled. You must use secure delivery to return the Home Office travel document to the customer.

UN Travel Documents and travel documents issued by other foreign authorities are not UKVI issued travel documents. You must return any foreign travel document un-cancelled to the customer, using the postal method they have selected.

AMS: how to cancel a Home Office travel document

If you need to cancel a Home Office travel document and return it to UKVI, you must:

1. Put a case note on the customer’s application confirming you have cancelled and returned the Home Office travel document to UKVI (you must include the travel document number).

2. Write to the customer, telling them you have returned the travel document to the Home Office (system letter code 04).

3. Authorise the issue of a British passport.

4. Cut the top right-hand corners from the front and back covers of the travel document.

5. Put the Home Office travel document in an unsealed secure delivery envelope with the following address, written clearly on the front:

TDS (HMPO-BC) United Kingdom Visas & Immigration Post/Fee Section Travel Documents 10th Floor Lunar House 40 Wellesley Road Croydon CR9 2BY

6. Take the secure delivery envelope to your local Post room (or ask the team support clerk to take it).

DAP: how to cancel a Home Office travel document

If you need to cancel a Home Office travel document and return it to UKVI, you must check if the Home Office travel document is being handled by a Document Management Service (DMS) or Document Handling Unit (DHU) site.

If the document is being handled by a DMS site, you must transfer the application to AMS.

If the document is being handled by a DHU site, you must:

1. Put a case note on the customer’s application confirming you have cancelled and returned the Home Office travel document to UKVI (you must include the personal details and travel document number).

2. Write to the customer, telling them you have returned the travel document to the Home Office (using letter code 004).

3. Update Application Receive Domain (ARD) to show the travel document must be cancelled and returned to:

TDS – HMPO-BC, UKVI Post/Fees Section, Travel Documents 10th Floor, Lunar House 40 Wellesley Road Croydon CR9 2BY

When the application processing is complete, the Document Handling Unit (DHU) will then cancel the Home Office travel document and send it back to UKVI.

How the Post room must deal with a Home Office travel document

To send a Home Office travel document to UKVI, Post room staff will then:

1. Create a consignment on Final Mile for Internal Secure Transfer to UKVI.

2. Send an e-mail to UKVI showing the: - Final Mile consignment reference number - date the Home Office travel document was sent to UKVI - travel document number (this is shown in the same place as a UK passport number on a UK passport)

3. Seal the envelope with the travel document inside and send it to UKVI using Internal Secure Transfer.

Emergency Travel Documents

This page tells examiners about Emergency Travel Documents (ETDs), what they look like and when and how they are issued.

We have issued Emergency Travel Documents (ETDs), since 2009. ETDs:

  • have ‘Emergency Passport’ written on the front cover

have 8 pages, including a personal details page with a digital photo of the customer

have a machine readable zone but no biometric chip

  • are A6 in size
  • have a blue cover
  • can be valid for single, multiple or return journeys, including up to 5 specified countries the customer may travel through, to arrive at their final destination (we will note the validity and travel details on the observations page)
  • have security features that are difficult to change

Immigration officers will take ETD from customers at the UK border and return them to HM Passport Office.

Who issues ETDs

ETDs are issued:

  • overseas by Foreign, Commonwealth & Development Office (FCDO) consular assistance staff using the British Identity Document Generation Equipment (BRIDGE) system
  • by HM Passport Office, in the UK, if our standard passport issuing system stops working

HM Passport Office staff cannot confirm if the FCDO will be able to issue an ETD. If a customer asks you how to get an ETD, you must direct them to GOV.UK or to the nearest British embassy, high commission or consulate.

Dealing with an ETD

You must not accept HM Passport Office or FCDO issued ETDs, as confirmation of a customer’s nationality, entitlement or identity.

You can continue with a renewal or replacement of a customer’s old passport, if both of the following apply:

the customer has previously held a fully valid British passport

you can check the customer’s details in our records (see Lost, stolen recovered guidance)

The customer will need to provide full documentation to confirm their claim to British nationality, if:

they are applying for a first time passport

you cannot trace their previous British passport on the system

The customer may also need an identity interview (see Interviews: overview of the interview process).

Cancelling an ETD

ETDs are valid for single, multiple or return journeys. If the ETD is valid for a single journey or the customer receives their new passport in time for their return journey, you must:

1. Case note the details of the ETD on the live application.

2. Follow the guidance in Recording the travel document on Main Index before continuing with the application.

3. Cancel and destroy the ETD.

If the ETD is valid for a return journey and the customer will not receive their new passport in time to travel, you must:

2. Tell the customer we are putting their application on hold until they return the ETD or confirm it has been surrendered.

3. Return the ETD to the customer.

4. Process the application in line with current guidance, depending on where the customer lives and if they need to pay additional fees.

You must post the ETD to the Peterborough Search Team if it’s not part of a live passport application.

Temporary Passports

This page tells HM Passport Office staff about Temporary Passports issued by The Foreign and Commonwealth & Development Office.

The Foreign, Commonwealth & Development Office (FCDO) issued Temporary Passports until the end of 2010, when they were replaced by the Emergency Travel Document (ETD). Temporary Passports (TPs) were valid for 1 year.

How to recognise a Temporary Passport

You can recognise TPs issued by The FCDO by:

  • the words ‘Temporary Passport’ written on the front cover
  • a numbering sequence between 730000001 and 730999999
  • being valid only for a limited period, usually enough to cover the customer’s journey time and up to a maximum of 1 year

See examples in the Knowledge base.

Dealing with a Temporary Passport

You (the examiner) can accept a TP as evidence of identity and nationality, if the customer submits it as part of a passport application. TP’s were issued in line with FCDO guidance and are considered the same as a fully valid passport.

You must deal with the replacement of a lost or stolen TP using the Lost, stolen recovered guidance.

We will not normally ask for additional documents, if the customer’s personal details remain the same and can be clearly identified from our passport records (see Confirming identity). If the customer lives overseas, you must tell them to send in additional documents, in line with international customer guidance on GOV.UK .

You, the Operational Team Leader (OTL) or Enhanced Application Checking (EAC) enabled examiner must only request the previous application file for a TP if you have fraud or safeguarding concerns.

Cancelling a Temporary Passport

You must cancel TPs, in line with the cancelling British passports guidance. If the customer asks, you must return the TP, and:

1. Case note the details of the TP on the live application.

If the customer does not have a live passport application in progress, you must post the TP to the Peterborough Search team .

Emergency Passports

This page tells HM Passport Office staff about Emergency Passports (EPs) who issues them and what they look like.

Emergency Passports (EPs) are travel documents issued by the Foreign, Commonwealth & Development Office (FCDO) consular staff overseas and are valid for 1 journey, including travel through multiple countries.

As with Emergency Travel Documents, FCDO issues EPs under strict guidance and only when:

the FCDO issuing system is not available

there is a mass evacuation and using the system would be impractical

What an EP looks like

EPs are manually produced on a single A4 page and:

  • may be handwritten or typed
  • may include a photo of the customer
  • may include an embossed FCDO stamp over the photo
  • will always be signed and stamped by FCDO consular staff

Examples of EPs are available in the Knowledge base.

Dealing with an EP

HM Passport Office will not accept EPs as confirmation of nationality, entitlement or identity.

If a passport application is supported by an Emergency Passport, you (the examiner) must use the Emergency Travel Documents guidance .

How to cancel an EP

Immigration officers will take a customer’s UK Emergency Passport when they enter the UK. The Border Force will then send the EP to the Peterborough Search team (PST) so they can cancel it.

You must not return EPs to the customer under any circumstance. If the customer sends one as part of their passport application, the examiner must:

1. Case note the passport application, confirming the details of the EP (for example, name, date of issue, reason for issue)

You must post the EP to the PST, if it’s not part of a live passport application.

British overseas territory temporary travel documents

This page tells HM Passport Office staff about temporary travel documents, issued in the British overseas territories.

HM Passport Office processes applications and prints passports for customers who live in British overseas territories (BOT).

BOT passport offices only issues temporary passports to British overseas territory citizens eligible to receive them.

What a BOT Temporary Passport looks like

BOT Temporary Passports (TPs) will:

have a green cover

have ‘Temporary Passport’ written on the front cover

have the name of the territory (for example, Anguilla) on the front cover and page 1 of the passport

have a salutation (greeting) on the inside of the front cover in the name of the current lieutenant-governor or governor, instead of the reigning monarch

are 125mm x 88mm in size

can be valid for up to 12 months for single, multiple or return journeys, including up to 5 specified countries the customer may travel through to arrive at their final destination (the BOT Passport Office will note the validity and travel details on the observations page)

have individual security laminates protecting pages 2 and 3

contain watermarks which are identical to the current Emergency Travel Document

show the relevant BOT ‘Issuing Authority’ on the personal details page

Dealing with a BOT Temporary Passport

You must not accept TPs issued by the BOT’s Passport Office as confirmation of a customer’s nationality, entitlement or identity.

The customer may also need an identity interview (see NIMS).

Cancelling a BOT Temporary Passport

BOT TPs are valid for single, multiple or return journeys. If the TP is valid for a single journey or the customer receives their new passport in time for their return journey, you must:

3. Cancel and destroy the TP.

If the BOT TP is valid for a return journey and the customer will not receive their new passport in time to travel, you must:

2. Tell the customer we are putting their application on hold until they return the TP or confirm it has been surrendered.

3. Return the TP to the customer.

You must post the BOT TP to the Peterborough Search Team if it’s not part of a live passport application.

Temporary travel documents issued by BOT Immigration Departments

BOT Immigration Departments can issue travel permits and Certificates of Identity to customers living in the territories. These documents help the customer to travel but we cannot accept them for nationality or identity purposes.

Recording the travel document on Main Index

This page tells HM Passport Office staff how you must record Emergency Travel Documents (ETD), Temporary Passports (TP) and Emergency Passports (EP), on Main Index (MI) and how you must destroy them.

If you receive an Emergency Passport (EP), Emergency Travel Document (ETD) or a Temporary Passport (TP), you, the examiner, must make a note on the customer’s passport record.

You, or a Peterborough Search team (PST) member, must:

1. Find the customer’s passport on MI valid immediately before we issued the EP, ETD or TP.

2. Make a passport note on MI of the:

document type

document number

reason why it was issued (if known)

date it was destroyed or if it was returned to the customer (see TP , British overseas territories (BOT) TP’s and ETD )

3. Cancel and destroy the document (if it’s not returned to the customer).

If you cannot find the customer’s old passport on MI, you must make a passport note on the customer’s new passport.

If you cannot find a record on MI and no live application is in progress, PST must cancel and destroy the document, there is no need to further record the document.

Posting documents to the Peterborough Search team

This page explains how and when HM Passport Office staff must send Emergency Travel Documents (ETDs), Temporary Passports (TPs) and Emergency Passports (EPs) to the Peterborough Search team (PST).

The examiner must send Emergency Travel Documents (ETDs), Temporary Passports (TPs) and Emergency Passports (EPs) to the Peterborough Search team (PST), if they are not part of a live passport application.

You, the examiner, must:

1. Fill in the document’s details on a PST referral form, with a brief explanation of how we received it.

2. Put the document and the PST referral form in an internal (grid) envelop and address it to:

HM Passport Office Peterborough Search Team Aragon Court Northminster Road Peterborough PE1 1QG

The PST will process the document and update HM Passport Office records.

Instructions for the Peterborough Search team

This page explains the actions taken by the Peterborough Search team (PST) to record and process Emergency Travel Documents (ETDs), Emergency Passports (EPs) and Temporary Passports (TPs).

The Peterborough Search team (PST) will receive Emergency Travel Documents (ETDs), Emergency Passports (EPs) and Temporary Passports (TPs) from:

  • examiners in HM Passport Office
  • UK immigration border staff
  • other government departments

The PST must make a passport note about the travel document on the customer’s Main Index (MI) record.

PST ETDs guidance

If the PST gets an ETD that is valid for a return journey:

1. They must check passport records to confirm if we have issued a new passport to the customer.

2. They must check the system for a live passport application.

3. If there is a live application, they must contact the examiner to check if the customer needs an ETD for their return journey.

The PST must cancel the ETD , if:

it’s not needed for the customer’s return journey

we have issued the customer a British passport

there is no live passport application

PST TP guidance

If the PST receives a TP , they must check passport records to confirm if we:

issued the customer a new passport

must return the TP to the customer or cancel and destroy it

The PST must update MI records and cancel the TP.

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    A refugee travel document is valid for one year and is issued to an asylee to allow his or her return to the United States after temporary travel abroad. Generally, the asylee should obtain the refugee travel document prior to departure from the United States, though the applicable regulations also permit the issuance of a refugee travel ...

  18. Asylum helplines

    Who to call. Call Migrant Help UK if you're an adult asylum seeker or the dependant of an adult asylum seeker. Migrant Help UK. Telephone: 0808 801 0503. Monday to Friday, 8am to 8pm. (24-hour ...

  19. Refugee Travel Document: A Comprehensive Guide

    A refugee travel document (also called a 1951 Convention travel document or Geneva passport) is a travel document issued to a refugee by the UK Home Office. Refugee travel document: issued to individuals who have been granted refugee status by the UK government. This document allows them to travel internationally.

  20. PDF Applying for a Travel Document as an Adult Refugee

    Manchester Refugee Support Network 129 Princess Road | Moss Side | Manchester | M14 4RB Registered charity number: 1109990 T: 0161 868 0777 E: [email protected] 22 The next question is about your Home Office Reference number. If you don't know this, it will be on all letters from the Home Office, under 'Our Ref'.

  21. Travel documents issued by UK government authorities (accessible)

    1. Put a case note on the customer's application confirming you have cancelled and returned the Home Office travel document to UKVI (you must include the personal details and travel document ...

  22. Refugee travel documents

    Appointed as the League of Nations High Commissioner for Refugees in 1921, Nansen promoted the idea of travel documents for refugees and from 1922 issued the first version ("the Nansen passport") through the League of Nations. Refugee travel documents have been issued by States since the 1940s.

  23. Note on Travel Documents for Refugees

    35. Of the 76 States which as of 31 July 1978 were parties to the 1951 Convention and/or the 1967 Protocol, a large number issue Convention Travel Documents to refugees. The Office is aware, however, of many cases in which refugees have experienced considerable difficulty in obtaining Convention Travel Documents.

  24. PDF Refugees and Asylees: 2022 NOVEMBER 2023 Annual Flow Report

    of all follow-to-join derivative asylees issued travel documents allowing travel to the United States. Notably, the number of Chinese documents issued in 2022 nearly met the total travel doc-uments issued in 2021 (2,284 Chinese documents in 2022 compared to 2,291 total documents in 2021). Additionally, 2,539