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Cruise Ship Jobs: Guest Services (Job Description)

• Post author: Xuxu
• Post category: Cruise Ship Jobs / Positions

Cruise Ship Guest Services (Receptionists) are at the heart of a successful cruise. You are typically in the center of the ship and are always surrounded by guests with many different issues that they expect you to solve. A cruise ship receptionist needs to have a great smile, patience and be very flexible because in this position, it is likely that you will hear many hard to believe and sometimes crazy things from guests.

Table of Contents

What’s the Role of a Cruise Ship Receptionist?

Being a cruise ship receptionist is very similar to working at the front desk at a hotel on land. Your job is to be the point of information regarding everything and anything going on on the cruise ship. Receptionists, also called Front Desk Attendants, Guest Services Hosts, or International Hosts, are vital to every successful cruise. Guests will come to the reception or guest services desk, with questions they might have about anything, which they expect you to know the answer to or be able to direct them to someone who can answer their questions or solve their problem. 

Always Have a Smile On!

The cruise ship receptionist must be not only professional but also highly courteous and willing to help guests with any problems that they may have. You are often the first face that guests see when they come on board, which is one of the reasons that in this position one needs to be friendly, smiling, and happy to interact with anyone who needs assistance. Nobody wants to start their vacation with a grumpy receptionist during check-in. 

As the receptionist or front desk attendant, you will have to handle day-to-day interactions with the guests regarding a variety of things. You never know what the guest in line wants, so this role is sure to keep you on your toes.

Understanding exactly what the position entails and how you can set yourself apart from other applicants looking for the same job will help you stand out and possibly land this job on a cruise ship.

You Need to Know (Almost) Everything!

One of the things that most cruise ship receptionists love about their job is that it is so varied from day to day. In this role, you are the primary contact for any guests onboard, which means that you will often be asked to perform various tasks throughout the day.

Not only do receptionists help provide information to direct guests around the cruise ship and check passengers in and out but they also answer many other questions that they have and are in charge of taking information about concerns and complaints. 

Common Tasks

Your job is to always be helpful in providing assistance to the guests in many different situations such as:

• check-in and check out
• processing payments
• guest complaints
• maintenance requests
• phone operator
• lost and found logs
• PA announcements
• money exchange

Being able to think on your toes and being excited about what new and exciting challenges each day brings is key to success as a receptionist. Since every day is different, it can be hard to prepare for exactly what the day will bring when working as a receptionist on a cruise ship.

Embarkation and Debarkation days are the Busiest!

Expect to work a lot of hours during embarkation days. On this day, all the guests come on board, after checking in at the terminal. They will flock to the guest services desk with any questions you can imagine. Set up their account, deposit cash, and ask where restaurants, bars, and venues are located onboard, among many other things. They will also come to you with room upgrade requests, lost luggage claims, and problems with their key cards not working (a common issue onboard). Expect to work close to 10 hours, sometimes more, if there’s an unusual issue. Make sure that on embarkation days you are fully rested and well-fed because the days are long, very long and the requests seem to be on repeat mode.

Debarkation Day

Debarkation day is the second busiest day for a guest services attendant. Guests will be closing off their accounts, setting up disputes, making travel reservations to the airport, asking to have the cruise gratuities removed, if applicable, and of course, they take this time to dispute their bill and charges, and not to forget, complain in the hopes of getting a discount on their final bill. This day is not as busiest as embarkation day but it certainly comes in second.

How Much Does a Receptionist Earn on a Cruise Ship?

The salary for a guest services associate can vary widely depending on your job history as well as what cruise line you apply to. 

Generally speaking, receptionists can expect to make between $1200 and $1800 a month . There are some companies that will pay entry-level receptionists less, with their starting average around $1000 a month . 

It’s All About the Perks

You have to keep in mind that working on a cruise ship comes with awesome perks, so make sure you take that into consideration. As outlined in this post, START HERE,  one of the most important rewards is the travel that comes with a job on a cruise ship. You get perks like free lodging and food, as well as paid medical expenses while onboard. There is also the possibility to go on free or discounted shore excursions, as well as onboard activities created exclusively for the crew- like crew parties, special dinner events, bingo, and raffles, among other things.

How Much Time Off Do I Get?

The front desk on a cruise ship, or in any other hotel, is open 24 hours. Staff is assigned shifts and you may have to work an overnight shift or not, that will depend on your schedule. If you work an overnight shift, you will have the chance to visit the ports of call after your shift ends. If you have a day shift, you might have some time off in port but it will only be for a few hours. Most receptionists onboard like the night shift because it’s quiet and you get your break during the day when the ship is in port. The downside is if the ship has an overnight in port, you don’t have a chance to go out at night, depending on what time your shift starts. 

Example of Guest Services Schedule

Embarkation day and debark day are the busiest days, so expect to work a lot,10 hours being the norm. You would, of course, get a break for lunch, dinner, and a small break in between, other than that, on these days you are full steam ahead.

On the other days, port day or sea day, the schedules can be divided into three different shifts:

• It can start as early as 8 am to 12 pm
• Break for Lunch and Rest
• Start back from 4 pm until 8 pm
• Normally it starts from 12 pm until 4 pm
• Break for Rest and Dinner
• Continues from 8 pm to 12:00 AM
• 12 am until 8 am with breaks in between

The schedule above is just one example. Schedules can vary from company to company and even within ship to ship on the same company. A Cruise that has a lot of port time, you can expect to work less since the majority of the guests will be off the ship. One thing that does not change, no matter the length of the cruise is embarkation and a debarkation day. These are the busiest for the majority of the crew onboard, especially guest services.

What are the Job Requirements of a Cruise Ship Receptionist (Front Desk Attendant)?

A great receptionist will be more than just a friendly face to guests coming to the guest services desk. If you want to apply for this job, then you need to meet the requirements and qualifications set by the cruise line. One requirement is that the receptionist be friendly and able to remain calm under pressure.

Since you will be also handling money, you must make sure that you can easily perform quick calculations and that you have good computer skills that will allow you to find information quickly for guests on the company’s system. Most companies use Fidelio Cruise.

Common Requirements:

• 6 months-1 year minimum experience working at a hotel as front desk/receptionist
• Excellent English Skills, Additional languages a plus
• Microsoft Office experience preferred (Excel, Word)
• Fidelio Cruise System is a plus
• Customer Service Driven

Additional Languages Required, If Any

English is the primary language that you must speak as a receptionist- it must be clear, easily understood, and fluent. Since you will be working with upset guests who may be speaking quickly and using slang, a thorough understanding of English is important.

Applicants who speak more than one language may also be considered for a similar position called International Host . International hosts perform almost the same tasks as a receptionist, but they have additional tasks involved with their target language and are often the point of contact for specific groups onboard.

Tips to Prepare for an Interview

As with any job, the recruiter will want to know about any previous experience that you have working as a receptionist, common challenges faced in your position, and what you know about ship life and how you would be able to handle it.

Most interviews will be held via a conferencing tool such as Google Hangouts or Skype. Make sure that you have a good connection, your microphone and camera are working properly, you have a good, quiet place to interview, preferably with a white background. Additionally, don’t forget to take time during your interview to stay relaxed. A flustered receptionist is not going to do nearly as well as one who is calm and relaxed. By prepping common interview questions, you can easily improve your chances of getting the job.

Know all Aspects of Ship Life

Having the basic required skills for the position is very important before you decide to apply for a cruise ship job, but recruiters also want to make sure you know what to expect from a cruise ship job . You are not only signing up for the job but for the lifestyle that comes with it. You will be living on a cruise ship, sharing a cabin with a roommate, with little privacy and not a lot of time off. You need to be the kind of individual that can adapt to change quickly and are self-motivated because things are fast-paced onboard. 

Be prepared to answer questions about ship life and know what to expect. Being prepared will show the recruiter that you have done your research and know that life at sea is not a vacation . By being firm in your answers and knowledgeable about what you are signing up for, the recruiter will have a favorable view when it comes to the final decision.

Can I Get a Job as a Receptionist on a Cruise Ship with No Experience?

While it is significantly harder to get a job as a cruise ship receptionist without prior experience, it is possible. You will, however, have to work hard to show that you can handle the work expected of you and really make sure to do a great job during your interview.

Giving examples of past positions with aspects that can be relevant to a receptionist job, experiences of how you have remained calm under pressure, and how you have helped customers in other customer service roles will go a long way in helping you get the job. 

In the end, the recruiter wants to make sure you have what it takes to do the job and handle the ship life that comes with it.

Final Words

Have fun! Being a receptionist on a cruise ship is an incredibly rewarding job, and you can make many friends, even among the guests. Although the job can be stressful at times, your attitude and how you deal with each situation is what will make a difference in the end. If you feel as though you can handle the daily responsibilities and expectations that you will need to meet, then it’s time to start working on your resume.

This job is a great way to interact with people, help them enjoy their vacations, and get to see the world all at the same time.

Don’t let bitter, unhappy people drag you down to their level. Instead, use their behavior as an  example of how not to behave and be grateful you are nothing like them. Heartfelt Quotes

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A Day in The Life: Shore Excursion Staff (Job Description)

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The Receptionist works at the "front desk" of the cruise ship and performs similar functions like a clerk in a hotel. In a very courteous and professional manner, they check the passengers in and out, answer their questions, and handle complaints or problems.

Among their often varied tasks, the Receptionist is the primary face of the cruise ship to the guests. They provide information, exchange traveller’s checks for foreign currencies, process embarkations, handle lost and found items, make announcements over the PA, deals with complaints in a very friendly manner, and more.

An applicant for the Receptionist position needs to be friendly, have excellent English and a good speaking voice, and be able to remain calm in possibly stressful interactions with passengers. They will also need to have computer skills, perform cash calculations, and they may need some experience at a hotel front desk. This is an entry level position.

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Jobs in the Food & Beverage Department

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Cruise Career Opportunities at Sea

Set sail on an exciting career course.

Explore our onboard cruise departments below to match your skills and interests to the perfect career! The majority of our career opportunities are entry level but offer excellent incentives and opportunities for career growth.

Cruise Staff Department

Our Cruise Staff make a dramatic impact on each guest’s cruise experience by conducting a variety of onboard activities for them to enjoy. Activities range from trivia games and contests to themed parties and dance lessons. This team is also responsible for hosting an array of special events onboard, including guest performers, group exercise classes, and even the occasional conga line.

By clicking the below link, you are now leaving the Princess Cruises website and navigating to a 3rd party website that is not owned, operated, or controlled by Princess Cruises or any of its affiliates.

Junior Assistant Cruise Director

The Junior Assistant Cruise Director is an entry-level position on the Cruise Staff team. This team provides fun and exciting activities for guests, like trivia games, Zumba® classes, ice sculpture demonstrations, dance lessons, and arts and crafts. In this role your goal is to help the Cruise Staff provide a premium entertainment package and make our guests’ vacations memorable. You contribute to these memories by actively participating in all events with enthusiasm and dedication.

Requirements Applicants must have a minimum of two years’ experience in the entertainment and hospitality field, including direct experience hosting activities for large groups. Confident/strong microphone experience is required. Entertainment talents such as dancing, singing, stage performance, hosting sports events, and arts and crafts are a plus, but candidates must be willing to participate in any/all such activities onboard as part of a team environment.

Assistant Cruise Director

In addition to the regular Cruise Staff responsibilities, the Assistant Cruise Director-DJ provides entertaining, engaging, and memorable DJ and emcee services throughout various shipboard venues.

Requirements Applicants must have a minimum of two years' DJ experience at corporate parties, weddings, or similar events; experience hosting karaoke; and a thorough knowledge of a variety of musical genres from 50s classics to today’s popular music. Applicants must include a Web link to their demo reel for consideration.

Deck & Technical

The Deck department is overseen by the Staff Captain and is responsible for navigating the ship as well as managing all safety-related matters, including environment and public health. This team works closely with the Technical department to ensure that all equipment is well maintained and meets international laws and regulations. The Technical department includes a variety of positions that range from entry-level roles, such as Deck Clerk, Trainees, and Cadets; to highly qualified seafarer roles, such as Environmental Officer, Security officers, and navigating officers all the way through to the ship’s Captain.

The Technical department is responsible for the efficient and cost-effective operation and maintenance of all onboard machinery and equipment, covering a wide range of areas including power generation and propulsion; heating and air conditioning; and deck, hotel, and entertainment support systems. The Technical department’s mission is to provide a safe, secure, and environmentally sound operation at all times. It is a dynamic department with a wide variety of roles and career opportunities.

Deck Department Senior Watchkeeping Officers

Senior Watchkeepers are responsible for safe navigation of the ship, maintaining a 24-hour watch by working a four-hours-on/eight-hours-off rotation. Every ship employs three Senior Watchkeepers in the ranks of 1st Officer, Senior 2nd Officer, and 2nd Officer to cover the three watches. Each watch is supported by a Junior Watchkeeper in the rank of 3rd Officer.

Requirements Applicants must hold an unlimited Chief Mates Certificate of Competence recognized by the UK Marine & Coastguard Agency and Bermuda Maritime Authority.

Environmental Officer

The Environmental Officer is responsible for ensuring the highest possible levels of compliance by shipboard staff with all established environmental standards, in line with the company’s core values.

Requirements Applicants must be a licensed Deck or Engineer officer holding a minimum of either a 2nd Deck Officer or 2nd Engineer Certificate of Competence, or at least five years' experience with environmental management systems.

Security Officer

Security Officers are responsible for leading a team of security personnel in monitoring guest and crew activities, investigating security matters that arise, and promptly reporting and correcting security issues in order to maintain a safe and secure shipboard environment in line with the company’s core values.

Requirements Applicants must have a minimum of five years’ experience as a law enforcement officer or service in a maritime military/LE organization. Criminal Investigation experience is preferred as well as knowledge of ISPS code and experience with security surveillance and screening equipment.

Technical Department Senior Watchkeeping Officers

Senior Watchkeepers are responsible for maintaining a 24-hour watch in the ship’s Engine Room, by working a four-hours-on/eight-hours-off rotation. Depending on vessel size, each ship employs either three or four Senior Watchkeepers in the ranks of 1st Engineer and 2nd Engineer.

Requirements Applicants must hold an unlimited 2nd Engineer Certificate of Competence recognized by the UK Marine & Coastguard Agency and Bermuda Maritime Authority.

Hotel Services Engineer

The Hotel Services Engineer leads an onboard Hotel maintenance team in achieving the highest standards appearance for guests and crew area, prompting defect correction in a cost-efficient manner while in line with our company strategy and core values.

The Hotel Services Engineer is responsible for all aspects of Hotel maintenance utilizing the services of the tradesmen within his/her sub-department, as well as the electrical and ventilation departments. This position works closely with the Staff Electro-Technical Officer and the Ventilation Officer when required.

Requirements Applicants must have Technical qualification at OND or HND level or equivalent; a minimum of two years' experience in hotel or hospitality industry maintenance; the ability to read and understand technical drawings and manuals; and excellent technical knowledge to be able to manage, supervise, and guide officers and tradesmen of varying levels of expertise.

Second Plumbers

Second Plumbers are responsible for assisting in the maintenance and repair of the onboard water, sanitary, and heating systems in a cost-efficient manner that is in compliance with company safety standards.

Requirements Applicants must have experience with small repair, evacuation pumps, and welding. Prior experience in a hotel or shipboard environment is preferred.

3rd Engineer

Third Engineer Officers are responsible for operating, inspecting, and maintaining engines, machinery, and equipment in a safe, efficient, and cost-effective manner to the highest professional standards.

Requirements Applicants must hold an unlimited Engineers Officer of the Watch Certificate of Competence recognized by the UK Marine & Coastguard Agency and Bermuda Maritime Authority.

2nd Electro-Technical Officer

Second Electro-Technical Officers assist in leading a team of Electro-Technical staff in the safe, efficient, and cost-effective operation, inspection, and repair of all shipboard electrical systems in compliance with company safety standards to ensure the protection and safety of all guests and crew members.

Requirements Applicants must hold an HND qualification in the electro-technical field and have a minimum one year's sea-time experience.

Entertainment & Guest Programs

Our Cruise Entertainment and Guest Program departments are multifaceted and incorporate a variety of teams that work together to create a captivating entertainment experience. We offer everything from lavish production shows to organized activities, games shows, and informative presentations. We encourage high-quality entertainers, accomplished musicians, skilled production technicians, and knowledgeable lecturers to pursue opportunities to travel the world and delight our guests.

Food & Beverage Administration

The Food and Beverage Administration team (F&B) ensures an excellent guest experience through exceptional dining venues and fun and exotic drinks. As a member of the F&B team you are also responsible for identifying process improvements, reviewing operational concerns, ensuring compliance with policies and procedures in all bar and food service areas, and analyzing daily revenue and cost activities in accordance with overall performance, location, and outlet categories.

Food & Beverage Manager

The Food & Beverage Manager oversees the food and/or beverage operations onboard to achieve the highest level of customer service, maximize revenue opportunities, and control costs. This position supports a minimum of different restaurant and beverage outlets that contain exciting menus designed to match our numerous itineraries.

Requirements Applicants must have a degree from a recognized hotel/catering/culinary school; five years’ experience in a related senior management position with an extensive understanding of food production and restaurant service within the hotel or cruise ship industry; and a thorough knowledge of raw materials, production processes, quality control, and the effective distribution of goods.

Assistant Food & Beverage Manager

The Assistant Food & Beverage Manager assists in the management and administration of all onboard Food & Beverage areas to achieve the highest levels of customer service, revenue generation, and cost control.

Requirements Applicants must have a minimum of three years’ experience in a related F&B management position with experience in beverage operations, food production, and restaurant service within the hotel or cruise ship industry. A degree from a recognized hotel/catering/culinary school is preferred.

Junior Assistant Food & Beverage Manager

The Junior Assistant Food & Beverage Manager provides operational assistance and administrative support to onboard F&B management to achieve the highest levels of customer service, revenue generation, and cost control.

Requirements Applicants must have a minimum of two years’ experience in a related F&B management position with experience in beverage operations, food production, and restaurant service within the hotel or cruise ship industry. A degree from a recognized hotel/catering/culinary school is preferred.

Food & Beverage Operations

Restaurant department.

The Restaurant department is responsible for the operation of dining services in all Food & Beverage venues. Providing excellent customer service to our guests is a key function in this position and requires interaction with multiple departments and levels of management to ensure the operation functions smoothly. The Restaurant department includes a variety of positions that require differing skill sets, so applicants will be considered for positions suitable to their level of experience. The growth and training opportunities within this fast-paced and dynamic department are vast.

Requirements Applicants for entry-level positions must have a minimum of one year's experience in a restaurant, preferably in a fine dining establishment; good written and verbal communication skills; and the ability to work in a fast-paced environment with minimal supervision.

Bar Department

The Bar department looks after all front-of-house guest bars and supports back-of-house bar locations onboard all Princess vessels. This department is responsible for providing memorable experiences for our guests in terms of delivering high-quality beverages and warm, friendly, and professional service. This is an exciting department for individuals who enjoy customer interaction and have a "bubbly" personality. Entry-level positions within the Bar department include Bartender, Bar Steward, and Utility F&B Bars. The growth and training opportunities within this fast-paced and dynamic department are vast.

Requirements Applicants for entry-level positions must have a minimum of one year's experience in a Food & Beverage environment involving the service of beverages, a general knowledge of bar products and presentation, the ability to work in a fast-paced environment with minimal supervision, and good written and verbal communication skills.

Culinary Arts

The Culinary department prides itself in preparing fresh, flavorful cuisine cooked with passion and care. This department is responsible for all food operations onboard the ship and manages food production for not only our guests but also our crew members. It is a very large and active department with a wide representation of the culinary arts. This department includes a variety of positions that require differing skill sets, so applicants will be considered for positions suitable to their level of experience.

Requirements Applicants for entry-level positions must have a minimum of one year's culinary experience at a hotel restaurant or resort, a general understanding of HACCP regulations and safe food-handling procedures, the ability to perform physical work in a fast-paced environment with minimal supervision, and good written and verbal communication skills.

Housekeeping Department

The Housekeeping department is responsible for maintaining the highest level of cleanliness and service in guest staterooms, public areas, and open decks as well as providing laundry services to both guests and crew members. This department is also responsible for the movement of baggage on and off the ship and making sure the ship is ready for new guests each and every cruise. Entry-level positions within this department include Utility Cleaner, Accommodations Attendant, and Laundry Steward.

Housekeeping Jobs

Requirements Applicants must have prior experience within the hospitality industry, an understanding of public health and environmental requirements relating to cabin service, good verbal communication skills, and the ability to work in a fast-paced environment with minimal supervision.

Human Resources

The shipboard Human Resources team works in conjunction with the shoreside Employee Relations team to implement and uphold all HR policies and initiatives in line with the company’s core values. Additional responsibilities include overseeing the Crew Welfare program, creating an optimal work environment to enhance the onboard employee experience, and supporting shipboard and shoreside management teams.

Human Resources Jobs

Requirements Applicants must have a Bachelor’s degree in human resources, adult education, or a related field from an accredited college or five years’ experience in shipboard operations, training, or employee relations. Knowledge of various international human resources standards in the areas of compensation, employee relations, general benefits, employment and staffing practices, and organizational development is preferred.

Information Technology

The onboard Information Technology team manages and supports all shipboard IT systems and operations while also providing maximum system use. The onboard team works closely with our shoreside IT department to continually improve our shipboard systems and technology. The focus is always on the guest experience and maintaining safe operations. We do this by keeping informed of the latest technological advancements, and providing service excellence in all aspects of technology.

The IT Officer is responsible for the maintenance, operation, and support of all onboard computer systems, mobile devices, physical and virtual servers, networks, point-of-sale terminals, network equipment, and peripherals. This consists primarily of level 1 and 2 support as well as system monitoring and troubleshooting. The IT Officer works closely with the shoreside IT group to ensure all onboard systems perform at optimum levels.

Requirements Applicants must have at least two years' related experience in areas of user support within a medium-sized LAN; a thorough knowledge of computer systems including but not limited to Linux, MS Office, Windows Client and Server editions; and experience troubleshooting PC hardware, software applications, and network connectivity. Additional requirements include the ability to meet deadlines and maintain an attention to detail and accuracy while working under pressure in a team environment, excellent written and verbal communication skills, and the ability to lift and carry IT equipment weighing up to 40 pounds. Management or supervisory experience and a BS or higher in computer science, MIS, or related field is strongly preferred.

Computer System Specialist

The Computer System Specialist is responsible for the level 1 support of all onboard computer systems. This includes installing and configuring new PC system hardware, upgrading existing hardware, and supporting mobile devices. The Computer System Specialist works closely with the IT Officer to ensure all onboard systems perform at optimum levels.

Requirements Applicants must have strong customer service skills with the ability to work on multiple tasks; proficiency in the use of computer business applications with working knowledge of PC / LAN systems, hardware and software applications; a minimum of two years’ experience in areas of user support and troubleshooting hardware and software issues; the ability to meet deadlines and maintain attention to detail and accuracy while working in a team environment; excellent written and verbal communication skills; and the ability to lift and carry IT equipment weighing up to 40 pounds. Current CompTIA A+ 220-801 Certification, technical school certification, or three or more years of equivalent work experience is strongly preferred.

Medical Officers

As a member of the on board medical team, you will have the opportunity to travel the world and practice your medical profession at sea in an exciting, challenging and unique environment. The shipboard medical department prides itself in delivering high quality, patient-centered, evidence based healthcare to guests and crew. Within this diverse and welcoming environment, our medical staff perform a broad range of medical care, supported by a skilled medical team in a modern, well-equipped shipboard medical center.  Visit our website for more information on cruise ship medicine , and working at sea as a doctor, nurse, paramedic or healthcare assistant.

Doctors are primarily responsible for providing individualized outpatient, inpatient and ICU care for guests and crew. Doctors consult both crew and guests, providing timely, safe and evidence-based assessments, formulating differential diagnoses and treatment plans, performing clinical interventions and procedures, and coordinating logistics of referrals and evacuations. Doctors manage the preventative health and wellness programs for crew, and are also responsible for adhering to public health practices.

Doctors will also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center. Additional duties include participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures. Doctors work closely with shipboard nurses and paramedics, and report to the ship’s Senior Doctor.

Nurses are primarily responsible for providing individualized outpatient, inpatient and ICU care for guests and crew. Nurses also act as a first responders, triaging emergency calls, assessing and treating on scene, and transferring patients to the shipboard medical center for definitive care. Through the use of specific patient group directives, nurses are able to practice autonomously under the authority of doctors, assessing patients and providing treatment and advice for specific conditions. In additional to first response duties, nurses work closely with shipboard doctors to attend to patients attending daily walk-in clinics.

Nurses also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Additional duties include equipment checks, medicines and inventory management, participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures.

Paramedic / First Responders

Paramedics are responsible for providing high standards of individualized routine and emergency care to guests and crew. Paramedics act as a first responders, triaging emergency calls, assessing and treating on scene, and transferring patients to the shipboard medical center for definitive care. Through the use of specific patient group directives, paramedics are able to practice autonomously under the authority of doctors, assessing patients and providing treatment and advice for specific conditions. In additional to first response duties, paramedics work closely with shipboard nurses and doctors to attend to patients attending daily walk-in clinics.

Paramedics also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Additional duties include equipment checks, medicines and inventory management, participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures.

Healthcare Assistance: (HCA)

Healthcare Assistants are an essential part of the medical team onboard, effectively supporting the team with a broad range of clinical, laboratory and administrative tasks. Healthcare assistants conduct health screening, surveillance testing, vaccine campaigns, and work closely with onboard medical staff and admin assistants in attending to patients during daily clinics.

Healthcare Assistants perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Primary responsibilities include laboratory specimen collection for COVID-19 surveillance testing, all associated administrative functions and onboard laboratory specimen processing procedures. Other duties include basic assessment and triage, assisting with patient care and activities of daily living, specimen collection for other tests and procedures, patient education and vaccination campaigns. Additional duties include equipment checks, medicines and consumables inventory management, participation in drills, audits, inspections, and training of other crew members. Technical skills are learned and practiced on board.

Public Health Officer

As a Public Health Officer you will monitor shipboard public health and infection control procedures and assist both shipboard Management and Corporate Public Health Director in overseeing the implementation and compliance with shipboard prevention and control activities at all response levels including for COVID-19, AGE, and other communicable diseases.

Additionally, you will participate as a key member of the shipboard Outbreak Management Team (OMT), coordinate the implementation and compliance with OMT decisions and oversee the correct and safe storage, par levels, condition, and use of all infection control related PPE, disinfectants, hand sanitizers, and other supplies and related equipment.

Requirements:

• Bachelor’s degree in Public Health, Environmental Health, biological sciences, or closely related field preferred. Certification in CDC-VSP, Infection Control, and EU SHIPSAN preferred.
• Two years of shipboard experience or three years of full-time shoreside experience in implementing, overseeing, or auditing public health programs.
• Knowledge, Skills & Abilities: Knowledge of infection control practices and Vessel Sanitation Standards. Ability to thrive in a fast-paced cruise ship environment, while prioritizing workloads. Excellent interpersonal skills and the ability to effectively communicate to culturally diverse teams. Self- sufficient and able to work independently.
• Critical Professional related Technical Skills: Computer Skills: Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Experience with electronic health record platforms.
• Cruise industry experience is preferred.

Photography & Video Departments

Onboard photography is primarily centered on portrait and event photography, using both natural locations and onboard studio setups with backdrops and studio lighting. Our Videographers produce a souvenir DVD documenting the cruise experience from beginning to end, showing both onboard entertainment and port tours and destinations. The work is fast-paced, high-volume, and high-quality. Attention to detail, teamwork, and outstanding customer service are the most important elements of this job. You will be shooting photos and videos both ashore and on the ship, processing photos and editing video footage, selling the finished products and other retail items, and providing top-quality customer service to our guests.

Staff Photographer

Requirements Applicants must have a minimum of one year's photography work experience or two years of formal photography training. Strong computer skills and digital photography experience are preferred. We provide all digital equipment and a state-of-the-art onboard lab for use during work hours. Retail sales or customer service experience is also preferred.

Video Producer

Requirements Applicants must have a minimum of one year of videography work experience or two years of formal video production training. Strong shooting and editing skills are required and prior sales and customer service experience is preferred. All video and editing equipment is provided onboard.

Production Technicians

Princess Cruises sets the standard for cruise line entertainment and offers exciting shipboard positions for knowledgeable and professional Technical Production staff. Our first-class theaters and entertainment venues are equipped with state-of-the-art, multi-million-dollar technical systems complete with elaborate sets, spectacular costumes, and fascinating pyrotechnic effects. Our lighting and audio systems consist of MA Lighting, High End, Vari-Lite, German Light Products, Martin Professional, Flying Pig Systems, Green Hippo, Digidesign Venue, and Midas. Our stages are equipped with intricate Tait Towers and Stage Technologies rigging systems consisting of lifts, revolves, serapid tracks, and overhead line-sets.

All of our production shows are showcased in magnificent theaters and are both conceptualized and produced in-house. We work with a talented and award-winning team of Directors, Scenic Designers, Lighting Designers, Choreographers, and Media Designers.

Senior Production Managers

Senior Production Managers oversee all production show elements including lighting, audio, video, automation/rigging, scenery, pyrotechnics, and show rehearsals.

Requirements Applicants must have a minimum of three years' professional work experience in stage management or production/technical direction, with an emphasis in musical theater productions. Strong organizational skills with excellent inter-personal skills are required.

Assistant Production Manager-Lighting

The Assistant Production Manager-Lighting is responsible for programming and operating lighting systems within multiple shipboard venues. This role safely delivers functioning and well-maintained lighting, pyrotechnic, and video systems in support of a dynamic, engaging, and memorable entertainment and activities program.

Requirements Applicants must have a minimum of three years' professional work experience operating, designing, and maintaining MA Lighting, Flying Pig Systems consoles; High End, Vari-Lite, GLP, Martin Professional fixtures; Green Hippo, Catalyst media servers; and familiarity with Pyrodigital console operation.

Assistant Production Manager-Audio

The Assistant Production Manager-Audio is responsible for the operation, maintenance, and programing of live audio within a variety of onboard venues as assigned by shipboard management. This role safely delivers functioning and well-maintained audio systems in support of a dynamic, engaging, and memorable entertainment and activities program.

Requirements Applicants must have a minimum of three years' professional work experience operating and maintaining large-format consoles and mixed media playback. Equipment operating specifics: Digidesign Venue Profile and SC48 consoles, iZ Corp RADAR playback system, LCS Matrix 3 automated surround-sound system, PeaveyMedia Matrix audio interface, QSC Q-SYS Integrated System, and Countryman/Shure UHF wireless microphones.

Assistant Production Manager-Crew Chief

The Assistant Production Manager-Crew Chief is responsible for safely operating functioning and well-maintained rigging/automation systems and associated props and scenery in support of a dynamic, engaging, and memorable entertainment and activities program. In addition, this role assists in the general operation of the venue while managing assigned production staff.

Requirements Applicants must have a minimum of three years' professional work experience operating and maintaining Tait Towers Navigator systems and Stage Technologies Acrobat/Chameleon systems. A good understanding of rigging principles and practice is required. Strong organizational skills with excellent inter-personal skills are essential.

Stage Crew are responsible for assisting the Production team with the maintenance of all equipment, scenery, and props as well as show and event preparation pertaining to A/V equipment, scenic goods, props, lighting, and rigging.

Requirements Applicants must have a minimum of one year's professional work experience with a technical theater background and must possess a solid understanding of basic theater principles to effectively work with mechanized stage equipment, pyrotechnic product, lighting equipment, scenic items and props, rigging and audio equipment, as assigned.

Pursers Department

The Pursers department is the center of Hotel operations onboard all Princess vessels. This dynamic department encompasses a variety of roles and is responsible for the management of hotel accounts, shore excursions, and shipboard personnel operations such as the Crew Office.

Junior Assistant Purser

Junior Assistant Purser is the entry-level position into the Pursers department. Most Junior Assistant Pursers initially begin their onboard career at the Front Desk where responsibilities include providing exceptional customer service to each guest, assisting guests with account inquires, resolving customer service issues, and answering telephone calls. This position offers excellent career development and promotion opportunities in hotel management.

Requirements Applicants must have a minimum of two years’ experience in the hotel/hospitality industry performing junior management duties and front desk responsibilities at a large hotel. Applicants must also be computer literate, have experience with large volume cash handling, possess mathematical and analytical skills, and have excellent customer service skills. Secretarial skills and foreign language fluency are also preferred.

Stewarding Department

The Stewarding department is responsible for maintaining meticulous sanitation and hygiene standards in all Galley areas, ensuring that operating procedures are upheld and adhered to at all times. This includes the proper cleaning, handling, and storage of tableware, cookware, silverware, and Galley equipment.

Stewarding Jobs

Requirements Applicants must have a basic knowledge of cleaning and sanitation procedures for the food service industry, good verbal communications skills, and the ability to perform physical labor in a fast-paced environment with minimum supervision.

Youth Department

Our team of Youth Staff offer an exciting program for kids and teens ages 3-17. The Princess Youth Program is offered on all vessels, year-round in state-of-the-art, dedicated facilities. Our centers are equipped with digital jukeboxes, foosball, air hockey, skeeball, DJ booths, video game stations and more. Our Youth Staff offer a variety of activities, including games, sports, science workshops, and educational programs. Individuals who are outgoing, enthusiastic, energetic and have an interest in entertaining kids of any age are encouraged to apply.

Youth Staff Jobs

Requirements Applicants for Youth Staff must have a minimum of two years’ work experience in a youth/child care-related or teaching field or previous employment in a recreational or educational setting such as camp counseling, coaching,  and/or leading outdoor or community-center activities. Experience supervising kids in a group setting is also required. Experience with children of several ages is strongly preferred, as counselors must be willing to work with any age group to which they are assigned.

Other Cruise Departments

Applicants for positions in the Casino, including Dealers and Slot Technicians, are recruited through Carnival Corporation. For more information please Carnival Corporation's  Ocean Casino Jobs web site .

Spa, fitness, and salon

Applicants interested in positions in the Lotus Spa and Fitness Center are recruited through Steiner Leisure. For more information please visit  One Spa World^ .

Applicants for positions within the Fine Arts department are recruited through Park West Gallery. For more information please visit  Park West Gallery Art Auctions^ .

^You are now leaving princess.com and navigating to a 3rd party website that is not owned, operated, or controlled by Princess or any of its affiliates.

Princess is an equal opportunity employer and does not unlawfully discriminate on the basis of gender, color, race, age, national origin, physical or mental disability, religion, marital status, veteran status, sexual orientation, medical condition, or any other status protected by law.

Fraudulent Employment Opportunities We have recently been made aware of fraudulent entities around the world claiming to represent Princess Cruises as recruitment partners. We are working closely with our Security department and local police authorities in various countries to prevent individuals from wrongly representing themselves as Princess recruitment partners. We strongly suggest that you only discuss employment opportunities with the agencies/partners listed on this site. If you have any suspicion about the nature of an ad or website claiming to recruit on behalf of Princess Cruises, please contact the approved Princess agency located nearest your place of residence.

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Cruise Ship Jobs - Chief (Executive) Purser / Front Desk Manager

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Front Desk Manager Job Description and Duties:

- The Chief (Executive) Purser / Front Office Manager reports to the Hotel Director / Hotel Manager all matters relating to the Front / Pursers Desk operations and directly supervises, supports and evaluates the performance of all Front Desk and Back Office Staff

- Responsible for ship‘s clearance and certificates, facilitating prompt processing of legal documents with port authorities and government agencies...

- Coordinates passengers' onboard special requests as well as requests for shore-side services in ports

- Supervises and audits the onboard payroll, revenue and cash systems and manages efficiently all details for passengers and crew financial issues

- The Chief Purser/ Front Office Manager is responsible for handling of all lost luggage reports and related communication with shore-side office, port agents and the airlines representatives

- Responsible for overseeing and coordinating the entire passengers embarkation and disembarkation process, as well as for handling the arrangements for special needs and medical disembarks

- Orgainizes all assignment of duties, working and vacation schedules of the Front and Back Office personnel in close cooperation with the Hotel Manager/Director

- Makes recommendations regarding new hire requests and discharges, in order to ensure adequate and continuous staffing

- Handles passengers' complaints and inquiries, making sure that all issues are resolved immediately and in a professional and friendly manner

- Makes sure that all Front/Back Office Staff personal appearance/ hygiene and uniforms are meet the cruise line standards and regulations.

- Ensures that proper on-the-job training is provided to all personnel within the ship's Administration department in order to strengthen their current performance and prepare them for future advancement.

- Responsible for planning, organising and delegating all meetings, briefings and special functions within the Front Desk and Back Office

- Performs the end of cruise reports and analysis according to the preset scheme and maintains all records from each cruise on file in an organized manner as well as updates the Home Office of any unresolved issues at the end of each cruise

- Understands the Safety Management Program, and his/her responsibilities in the Safety Organization according to the ship's Emergency plan as well as being capable and ready to act in case of an emergency

Executive Purser Job Requirements:

Minimum one year Front Office managerial experience in hotel, resort or cruise line

Experience in front office, revenue operations and crew operations preferred

Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or an international equivalent preferred

Strong management skills and ability to work in a multicultural environment

Administrational skills, costs, currencies and quality awareness

Excellent command of the English language (spoken and written)

Experience in managing complaints

Cruise Ship Front Desk Manager Salary Range:

$5200-5800 U.S. per month, depending on the cruise line. Possibilities for promotion from Chief Purser / Front Office Manager to Deputy Hotel Director / Assistant Hotel Manager position.

How to Be Cruise Ship Front Desk Manager - Job Description, Skills, and Interview Questions

• How to Become
• Job Descriptions
• Skill & Competencies
• Common Tools
• Professional Organizations

The Cruise Ship Front Desk Manager is responsible for ensuring that all guests have a positive experience on board. This includes overseeing the check-in and check-out process, providing customer service and resolving any problems that may arise. As a result, the Front Desk Manager must be able to maintain effective communication with both guests and other departments, possess a good understanding of customer service principles, and be able to multitask.

In addition, they must be knowledgeable of the cruise ship’s policies and procedures, be detail-oriented, and be able to handle difficult situations in a professional manner. When the Front Desk Manager is successful in carrying out their duties, it leads to a successful cruise experience for all guests.

Steps How to Become

• Obtain a Bachelor's Degree. Most cruise ship front desk managers have a bachelor's degree in hospitality management, hotel management, or business management. Having a degree in one of these fields will give you an advantage when applying for a position as a front desk manager on a cruise ship.
• Get Work Experience. You may need to have at least two to three years of work experience in a customer-facing role or in a managerial role to qualify for a cruise ship front desk manager position.
• Complete Cruise Ship Training Programs. Many cruise ship companies require their front desk managers to complete their own training programs. This can help you gain the necessary skills for the job and make sure you are familiar with their policies and procedures.
• Obtain CPR Certification. Many cruise ships require their front desk managers to be certified in CPR and first aid. This certification can be obtained through the American Red Cross or other organizations.
• Apply for the Position. Once you have the necessary qualifications and experience, you can begin applying for cruise ship front desk manager positions. You can apply directly with the cruise line or apply through a staffing agency.
• Interview for the Position. You may need to go through several rounds of interviews with the cruise line before you are hired for the position.
• Take On the Role. Once you have been hired, you will be responsible for managing the front desk operations on the ship, overseeing customer service and ensuring passenger satisfaction.

Becoming a Cruise Ship Front Desk Manager requires several skills and qualifications. The ability to handle customer complaints and inquiries in a professional manner is paramount, as is the ability to manage a team of staff. A Cruise Ship Front Desk Manager must also have strong organizational and communication skills, as well as a working knowledge of the cruise industry and customer service.

Furthermore, a diploma or degree in hospitality management or a related field is usually required to advance to a managerial position. Possessing these skills and qualifications can lead to greater job satisfaction, higher salaries, and more opportunities for advancement in the cruise industry.

You may want to check Airport Front Desk Clerk , Help Desk Operator , and Hotel Front Desk Manager for alternative.

Job Description

• Greet passengers and assist with check-in and check-out.
• Handle all customer service inquiries, including providing information about onboard activities, services, and amenities.
• Ensure smooth and efficient operations at the front desk.
• Resolve customer complaints in a professional and courteous manner.
• Manage onboard reservations and billing for guests.
• Oversee team of front desk staff and provide guidance on how to best serve guests.
• Train new staff on proper customer service techniques and operations procedures.
• Monitor and respond to guest feedback, both positive and negative.
• Maintain accurate records of front desk transactions.
• Monitor front desk security protocols to ensure safety.

Skills and Competencies to Have

• Excellent customer service and communication skills
• Ability to handle customer complaints in a professional manner
• Knowledge of cruise ship policies and procedures
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Strong problem-solving, decision-making, and organizational skills
• Proficiency in MS Office (Word, Excel, and Outlook)
• Knowledge of reservation systems and booking software
• Familiarity with financial reports and spreadsheets
• Knowledge of local attractions and activities
• Knowledge of local languages and cultures
• Knowledge of safety regulations and emergency procedures

Cruise ship front desk managers must possess a variety of skills to successfully perform their job. One of the most important skills they must have is an ability to effectively communicate. This includes being able to effectively communicate with both customers and staff.

Excellent customer service is essential in a position like this, as it sets the tone for the entire cruise experience. front desk managers must be able to think on their feet and problem solve in order to quickly come up with solutions to any issues that may arise. They also need to be organized and able to multitask in order to handle multiple tasks at once.

Lastly, strong computer skills are essential for successfully managing the administrative side of the job, such as handling reservations and payments. With all of these skills, a cruise ship front desk manager can ensure that their guests have a safe and enjoyable vacation.

Desk Sergeant , Guest Desk Agent , and Desk Supervisor are related jobs you may like.

Frequent Interview Questions

• How have you handled difficult customer service situations in the past?
• What do you consider to be the primary responsibilities of a Cruise Ship Front Desk Manager?
• Describe the process you would use to ensure the smooth transition of passengers on and off the ship.
• How would you handle a situation where a customer is unhappy with their cabin assignment?
• What experience do you have with booking and managing reservations?
• What strategies do you use to ensure that all guests feel welcome and well taken care of?
• How do you handle customer complaints in a professional manner?
• What experience do you have with coordinating staff schedules and duties?
• How would you handle a situation where a customer has a complaint about a staff member?
• How do you stay organized when dealing with multiple tasks and customers at once?

Common Tools in Industry

• Reservation System. A computerized system used to manage and keep track of bookings and reservations. (eg: Sabre)
• Customer Service Software. Software used to manage customer service requests and inquiries. (eg: Zendesk)
• Financial Software. Software used to manage and track financial transactions, such as payroll and accounting. (eg: QuickBooks)
• Reporting Software. Software used to generate reports on a variety of topics. (eg: Crystal Reports)
• Communications Software. Software used to facilitate communication between staff and guests. (eg: Slack)
• Security Software. Software used to protect the cruise ship from cyber threats. (eg: Norton Antivirus)
• Scheduling Software. Software used to manage staff schedules and bookings. (eg: Deputy)
• Employee Management Software. Software used to manage employee data, such as attendance and training records. (eg: BambooHR)

Professional Organizations to Know

• Cruise Lines International Association (CLIA)
• International Association of Cruise Lines (IACL)
• Cruise Industry Association of America (CIALA)
• International Council of Cruise Lines (ICCL)
• International Cruise Line Association (ICLA)
• Cruise Lines Operators Association (CLOA)
• Cruise Industry Association of the Americas (CIEA)
• American Society of Travel Agents (ASTA)
• International Hotel & Restaurant Association (IH&RA)
• The International Air Transport Association (IATA)

We also have Help Desk Representative , Bank Desk Clerk , and Technical Desk Specialist jobs reports.

Common Important Terms

• Passenger Registration. The process of registering passengers on a cruise ship and recording relevant details such as name, address, passport number, etc.
• Check-In Process. The process of checking passengers into their rooms/cabins upon arrival on the cruise ship.
• Payment Processing. The process of collecting and processing payments from passengers for onboard activities, services, and purchases.
• Billing System. A system that records, tracks, and processes payments from passengers and vendors.
• Customer Service. Providing quality customer service to passengers during their stay on the cruise ship.
• Problem Resolution. Troubleshooting and resolving any problems or complaints passengers might have while on the cruise ship.
• Complaint Handling. Listening to, assessing, and resolving any complaints customers may have about their stay on the cruise ship.
• Security Protocols. Ensuring that safety protocols are followed and that the security of passengers and staff is maintained at all times on the cruise ship.
• Crew Management. Supervising, training, and managing all crew members on the cruise ship.
• Event Coordination. Planning and organizing special events, such as parties and onboard activities, for passengers on the cruise ship.

Frequently Asked Questions

What are the primary duties of a cruise ship front desk manager.

The primary duties of a Cruise Ship Front Desk Manager include managing the front desk staff, overseeing guest check-in and check-out processes, handling customer inquiries and complaints, and ensuring that high levels of customer service are maintained at all times.

What qualifications are required for a Cruise Ship Front Desk Manager?

A Cruise Ship Front Desk Manager typically needs to have a bachelor’s degree in hospitality management or a related field. Additionally, they need to have experience working in a hospitality setting, such as a hotel or cruise ship. Strong communication, customer service, and problem-solving skills are also essential.

How many staff members do Cruise Ship Front Desk Managers typically manage?

The number of staff members that a Cruise Ship Front Desk Manager typically manages will vary depending on the size of the cruise ship. However, it is common for a Cruise Ship Front Desk Manager to manage anywhere from five to fifteen staff members.

What are some common challenges that Cruise Ship Front Desk Managers face?

Some common challenges that Cruise Ship Front Desk Managers face include staying organized and on top of multiple tasks at once, managing staff members who have different personalities, and meeting the expectations of customers who have varying needs and expectations.

What is the average salary of a Cruise Ship Front Desk Manager?

The average salary for a Cruise Ship Front Desk Manager is between $45,000 - $60,000 per year depending on experience and qualifications.

What are jobs related with Cruise Ship Front Desk Manager?

• Deskside Support Technician
• Medical Front Desk Clerk
• Service Desk Operator
• Cruise Ship Front Desk Supervisor
• Desk Support Technician
• Deskside Technician
• Front Desk Manager
• Office Manager Front Desk Clerk
• Executive Desk Assistant
• Nursing Home Front Desk Clerk

Web Resources

• Is Cruise Ship Management the Right Career for You? - ITM www.itm.edu
• Various Jobs roles in a Cruise ship - ITM www.itm.edu
• Cruise Ship Hospitality Careers - ECPI University www.ecpi.edu

FinanceBuzz

15 Incredible Cruise Ship Jobs (Get Paid To Travel!)

Posted: October 16, 2023 | Last updated: October 16, 2023

Traveling the world while getting paid to do it might sound like a dream, but it can be a reality if you take a job on a cruise ship.

Of course, this type of work isn’t for everyone — the hours can be long, and it may mean a lot of time away from home. But there are plenty of benefits as well.

If working for a cruise line sounds ideal, there are plenty of career opportunities on board. Here are 15 jobs that can help  boost your bank account  as you travel the world.

Editor's note:  All salary figures are from the U.S. Bureau of Labor Statistics (BLS).

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Activities coordinator

Even short cruises are packed with activities for travelers to engage in. Among other things, you'll find games, happy hours and live music.

An activities coordinator is similar to an event planner. In this role, you oversee things like recreation on board and coordinating shore excursion activities. The BLS does not offer wage information for this position.

If you want to start traveling more — and get paid to do it — this can be a good role to consider.

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It’s no secret that people on cruises like to drink. Many cruise lines offer a food and alcohol package as part of the booking process.

The amount of money you can make working as a bartender on a cruise ship varies greatly, depending on whether guests are expected to tip. But the average salary for bartenders is $29,380 annually.

Casino dealer

Working as a dealer at a cruise casino can be an exciting gig. These workers may oversee poker, blackjack, roulette, and more games.

Gambling service workers make $31,290 a year. However, as with tending bar, the actual wages for casino workers on a cruise can vary.

Many cruise ships have cafeterias and restaurants for when guests are in the mood for fine dining.

Cruise ship chefs may be involved in cooking and planning menus for guests and staff. Chefs or head cooks make $56,520 on average annually.

Deckhands help maintain the cruise ship. They may be involved in keeping these massive ships running, including cleaning and maintaining equipment, loading cargo, and getting passengers safely on board.

The experience required to work as a deckhand can vary greatly depending on the job description. The BLS does not offer salary information for this position.

Entertainer

Cruise lines hire all sorts of entertainers, from dancers to cover bands and magicians.

Working on a cruise ship can be a great way to hone and improve your craft or even take it in a different direction. The average wage for entertainers and performers is $29.67 an hour, which equates to about $61,713 annually.

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Entertainment director

Cruise ships also need people to manage their entertainers, particularly if the ship has a lot of shows and performances scheduled.

Entertainment directors may be involved in scheduling staff, planning performances, and doing administrative work. The average salary for entertainment/recreation managers is $67,220 annually.

Fitness instructor

Many cruise ships also offer various fitness classes, including yoga, Zumba, spin, and more.

For qualified instructors, this can be a great way to stay healthy, make money, and travel the world all at the same time. The average fitness instructor makes $45,380 annually.

Hair/makeup artist

On cruise ships, hair and makeup artists may work in spas, providing services to guests looking to get pampered while on board, and may be needed to work with the ship’s performers.

The BLS groups barbers, hairstyles, and cosmetologists together and states an average of $33,400 annual salary for these workers.

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Hotel director

Since a cruise ship is essentially a floating hotel, many employees with experience working in hospitality are needed.

Hotel directors ensure that guests are comfortable and enjoy their experience. They may also be involved in planning and coordinating cruise activities.

The average salary for lodging managers is $61,910 annually.

Some cruise ships also hire nurses to provide care to passengers and cruise staff.

The amount of money nurses make on average usually depends on the type of nurse. Registered nurses (RNs) make $81,220 annually. Licensed practical nurses (LPNs) make $54,620 a year.

Massage therapist

Many cruise passengers opt to take advantage of spa services. Massage therapists may work in a spa or travel to guests’ rooms with their equipment to provide massages.

Licensed massage therapists make just under $49,860 annually on average.

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Cruise ships also frequently employ security staff to ensure the safety of guests and crew members. These workers may patrol the ship regularly and respond to any issues that come up.

The average salary for security guards is $33,030 annually.

Eating often and well is a big draw for many cruise passengers. Ships often have several restaurants on board and employ experienced servers to staff them.

Pay for these workers can vary, depending on the cruise line’s tipping policy. The average salary for a server in the U.S. is $29,120 annually.

Sales associate

Part of the beauty of the typical cruise ship is that it’s kind of like a floating mall, filled with gift shops and retail stores galore. Ships often need many sales associates to staff these stores.

Again, depending on the cruise line and the job, the pay for these gigs may vary. However, BLS data puts the average salary for a retail sales worker at $30,750 annually.

That’s not huge money, but perhaps it's enough for students to get ahead financially during breaks between school years.

Bottom line

Working as a cruise crew member is certainly not for everyone — lodging for staff can be cramped, days can be long, and you might be away from home for weeks at a time.

But for those looking to tap into a new source of income as they travel, it just may be a win-win situation.

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Assistant Front Desk Manager

The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Assistant Front Desk Manager assists the Front Desk Manager in being the ship's driving advocate for delivering outstanding Customer Service.

QUALIFICATIONS : Minimum hiring, language and physical requirements to perform the job. Hiring Requirements:

• Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field preferred.
• Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
• Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
• Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
• Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
• Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
• Demonstrates a working knowledge to operate all office equipment.
• Completion of high school, basic or vocational education equivalency preferred.
• Working knowledge of US cash handling procedures and foreign exchange required.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred but not essential.

How to apply?

Apply thru https://rclctrac.com/pages/description/122/no or click 'APPLY' from this post and upload your photo and updated resume.

Work Experience Requirements

All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.

Language Requirements

Good knowledge of the English language is required.

Royal Caribbean Group

careers.royalcaribbeangroup.com

Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International , Celebrity Cruises , and Silversea Cruises . Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises . Together, our brands operate a global fleet of 60 ships traveling to more than 800 destinations worldwide.

We’re proud of the way our team members from different cultural backgrounds, ages, races, religions, education levels, sexual orientation, genders, and disabilities come together to create the incredible vacation experiences we’re known for. We believe that the diversity of our employees plays a major role in our success.

We are proud of our entrepreneurial spirit, the force that drives us to innovate. It’s that state of mind that helps us see opportunity where others see only risk.

Come join our RCG family and journey with us!

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