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How to Find Trip.com Customer Service: A Step-to-Step Guide

by Trip.com

March 6, 2024

Step 1: Enter the Trip.com app to find Trip.com Customer Service

Step 2: select the trip.com customer service.

Step 3: Choose Chat Trip.com Customer Service

Step 4: Choose Call Trip.com Customer Service

Step 5: Find Call Trip.com Customer Service of Other Countries and Regions

Step 6: Choose Email Trip.com Customer Service

Step 7: Choose Emergency Assistance Trip.com Customer Service

Trip.com Customer Service Contact Number

The screenshots are only for reference.

Trip.com Customer Service

• 1. Step 1: Enter the Trip.com app to find Trip.com Customer Service
• 2. Step 2: Select the Trip.com Customer Service
• 3. Step 3: Choose Chat Trip.com Customer Service
• 4. Step 4: Choose Call Trip.com Customer Service
• 5. Step 5: Find Call Trip.com Customer Service of Other Countries and Regions
• 6. Step 6: Choose Email Trip.com Customer Service
• 7. Step 7: Choose Emergency Assistance Trip.com Customer Service
• 8. Trip.com Customer Service Contact Number
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Home » Online Shopping » Flights / Hotels » Expedia Course » Expedia Customer Service Info and Tips

Expedia Customer Service Info and Tips

Hopefully, nothing goes wrong with your trip when you book through Expedia, and everything’s smooth sailing. However, since Expedia is only a middleman between you and the travel service companies, there is a greater chance that a mix-up will occur than if you book things directly with a hotel, airline, car rental company, or cruise line. This is the unfortunate trade-off for getting better deals on your trips.

Just a heads-up that some of the services we’re reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. You can read more about how this works at https://techboomers.com/how-to-support-techboomers .

In the event that you need to correct something, you can call Expedia’s customer service hotline at:

• 1-866-310-5768 (inside the U.S.)
• 1-404-728-8787 (international)

Tips for Dealing with Expedia Customer Service

Unfortunately, there are many stories on the Internet about people who feel that Expedia’s customer service department hasn’t treated them very fairly. Regardless of how many of those stories are true or not, the fact of the matter is that we don’t work for Expedia, so we can’t change how their customer service department or their policies work.

The best that we can do for you is give you a set of general pointers so that you’re prepared to deal with Expedia’s customer service department, or one of their partnered travel company’s customer service departments, in case the worst should happen.

Read the fine print . Though we realize this is something that a lot of people don’t like or bother to do, it can save you some frustration when it comes to understanding why Expedia or a travel company isn’t doing much to help you. On the flip side, it can also be a source of evidence for you if you don’t think either of these groups is following their own policies.

Be patient, but persistent . Like most customer service departments of large companies, Expedia’s is very busy, and you should be prepared to be put on hold at points from times ranging from 10 minutes to 30 minutes, or even an hour. Do your best to keep calm and stay on the line for as long as you can. It’s the only way that you’ll make progress in solving the problem on Expedia’s end.

Ask for a supervisor or manager . Generally, the higher up the customer service ladder you go, the better the chance you’ll find someone who has the authority to act on your problem. Again, it may take some patience to get in touch with them, so be prepared for that.

Make physical/written copies of important information . This includes things like booking confirmations or any other special requests that you make through Expedia, such as specific seats on an airplane or a certain number of beds in a hotel room. This way, you have evidence on your side if there’s a problem.

Double-check your bookings with the actual travel companies . These companies are ultimately the ones you’re doing business with and providing the accommodations for your trip. Therefore, they have the final say when it comes to what you get. Plus, they’ll probably be more worried about having their public reputations damaged than Expedia will be.  After you book, call each travel company involved in your trip and ask for a written confirmation of anything specific that you’ve asked for through Expedia, such as a certain hotel room type or seat on an airplane. Or, better yet, record your phone call (and tell them you’re doing so for verification purposes) and ask for verbal confirmation that you’ll be getting exactly what you asked for. This puts the burden on them to back up their word.

Act early and often . The sooner you act and the more you work to resolve a problem, the greater the chance that you’ll be able to get a full refund, or at least some form of compensation. Plus, the problem will be off your mind and you’ll save yourself a nasty surprise.

Ask for physical records… or make your own! A good idea is to always ask for the name and employee ID number of any customer service representative whom you deal with. Also try asking the customer service representative to send you an email saying that they will fix the problem, and stay on the line until you receive it.  Or better yet, record the phone call, and tell the representative on the other end that you’re doing so for verification purposes. Again, this is so that you’ll have evidence to back up your claims if you’re having trouble solving the problem.

If all else fails, consider bringing in a third party . If neither Expedia nor the travel service at the heart of the problem is proving to be much help, consider going to a third party. Call your bank or credit card company and let them know what’s going on, and they may help you recover your money or stop Expedia or one of their partnered travel companies from charging you for anything that you shouldn’t have to pay for.  You may also want to file a complaint with a consumer advocacy group, such as the Better Business Bureau, and see if they will step in to help resolve the problem.

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How can I contact you?

We offer different support channels for your convenience.  Chat   The best and fastest way to reach us is through our chat support. Our chat service is available in your local language and can assist with all inquiries and requests. Whether you have questions about your booking, need assistance with changes or cancellations, or require any other form of support, our chat representatives are here to promptly help you.

You can request a transcript of your chat conversation from our customer service team via the same chat or call. Our chat support team can swiftly handle requests related to: General booking questions Changes and Cancellations Add-ons and extra services Schedule changes and Force Majeure situations Refund requests Phone   Alternatively, if the chat option is unavailable, if you have an urgent request, or if your flight is departing shortly, you can contact us via phone. Our phone support offers fast assistance, can handle all types of requests, and can help you out with the majority of inquiries within a single call, in English or your local language. Other   You can also reach us via email; however, please note that the response time for emails is longer compared to chat and phone support and it may take several days to receive a response. Kindly be aware that we do not handle any type of rebookings or urgent requests, such as immediate cancellations, through email. Additionally, responses to emails may be provided in English rather than in your local language. Our support email address can be found in our  Travel Conditions . When contacting us, make sure to include your order number to the message. Please remember that we cannot assist with urgent requests or flights departing within the next 72 hours via email. In such cases, you need to contact us via chat or phone. To find our contact information, simply log in to  My Bookings and navigate to the "Contact Us" tab, where you will find our contact details.  From there, you can also access your flight information, check your open requests, and even add more products and services to your bookings.

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How to Contact Tripadvisor

Last Updated: April 2, 2024 Fact Checked

This article was co-authored by wikiHow Staff . Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 68,458 times. Learn more...

TripAdvisor is a US-based travel and restaurant website that hosts hotel, restaurant, and other travel accommodation and travel-related listings. Users of TripAdvisor can leave reviews on all listings, and the owners of those listings can respond and interact with customers. From time to time, you may find yourself wanting to contact TripAdvisor related to a customer service issue or other inquiry, in which case it’s important to choose the right contact method to ensure your question gets through to the right department. Owners of listings on TripAdvisor will also need to report issues occasionally to ensure that their listings stay reliable and uncompromised by things like fraud.

Contacting Different Departments of TripAdvisor

• If your inquiry is related to a listing you own, then selecting the “My Business” option will redirect you to the management center where you can send your inquiry.

Tip : Find lots of general TripAdvisor information and answers to customer service questions in the help center here: https://www.tripadvisorsupport.com/hc/en-us .

• Before you fill out the form or call, check if you can find the answer to your question in the FAQs here: https://www.tripadvisorsupport.com/hc/en-us/sections/200154907-Vacation-Rentals .

• If you are an owner and would like to sign up for Viator, use the following link https://supplier.viator.com/sign-up-info

• This applies mostly to travel professionals. For example, if you work for a travel agency or hospitality business of some kind and would like to pay for things like banner ads on TripAdvisor.

• For North America, the email is: [email protected]. For the UK, Ireland, and the EMEA region it is: [email protected]. For Singapore and Asia Pacific it is: [email protected].
• EMEA stands for Europe, the Middle East, and Africa.
• You can find recent press releases about TripAdvisor here: https://tripadvisor.mediaroom.com/us-press-releases .

Reporting Issues about a Review

• Keep in mind that the review will only be removed if it is posted to the wrong property, if it violates TripAdvisor’s review guidelines, or if it is deemed suspicious. You can read the review guidelines here: https://www.tripadvisor.com/Trust-lvBd3L1aU38Y-Review_posting_guidelines.html .
• Here is a link to the management center: https://www.tripadvisor.com/Owners .

Tip : If you simply received a bad review on your business, but it does not meet any of the above standards to be removed, then the best thing you can do is respond to it. A response from management to a bad review shows that you care about the customer’s experience and want to improve it.

• Optimization fraud, also known as organized boosting, is when companies contact TripAdvisor listings owners and fraudulently offer to help manipulate their listings’ positions in exchange for pay.
• Organized boosting is against TripAdvisor’s policies, unethical, and can even be illegal. If you are contacted by a company claiming they can help optimize your listing, then report them immediately to TripAdvisor.
• Keep in mind that no company claiming to have an official relationship with TripAdvisor that allows them to manipulate listings is telling the truth.
• You can find more info on optimization fraud here: https://www.tripadvisor.com/TripAdvisorInsights/w626 .

• A blackmail review threat is when someone contacts the owner of a business and threatens to leave a bad review if they are not provided with something like a refund or upgrade, or some other request is not met.
• Although these are often just empty threats, it’s important to report them immediately to put them on the official record. TripAdvisor takes blackmail very seriously and will do everything possible to stop these types of reviews from appearing on the site.
• If a blackmail review has already been posted on your listing, then follow the process for reporting suspicious reviews and provide all the proof you have that a specific review is the result of a blackmail threat.
• You can read more about reporting blackmail threats and blackmail reviews here: https://www.tripadvisor.com/business/insights/hotels/resources/report-blackmail-threat

Find your Answer in the Tripadvisor HelpCenter

• If you are a traveller: https://www.tripadvisorsupport.com/en-US/hc/traveler
• If you are a business owner: https://www.tripadvisorsupport.com/en-US/hc/owner

Expert Q&A

You Might Also Like

• ↑ https://tripadvisor.mediaroom.com/US-contact-us
• ↑ https://www.tripadvisor.com/RentalsSupport/Customer_Support_Form
• ↑ https://www.tripadvisor.com/TripAdvisorInsights/w649
• ↑ https://www.tripadvisor.com/TripAdvisorInsights/w626
• ↑ https://www.tripadvisor.com/business/insights/hotels/resources/report-blackmail-threat

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