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For over 25 years, we’ve listened to what people want to experience and how they want to feel on their travels. We shape every trip around each client’s interests and tastes, right down to the finest detail. The result? Meaningful travel experiences that stay with them long after they return home. We can do this because we’ve experienced these places ourselves. That’s why our people are so important. Everyone at Audley is united by a passion for travel that we nurture and strengthen. For example, our country specialists return to their regions regularly to test out stays and experiences. It means we have local knowledge you won’t find in guidebooks and can help people discover the authentic soul of a place. We’ve always strived to work with local people and businesses in our destinations. Not only do we feel this gives our clients the best experience, it also brings benefits to local communities. In 2020 we were made a Travelife Partner in recognition of our commitment to improving our sustainability and Corporate Social Responsibility. Life at Audley We offer flexibility through hybrid working, giving you the chance to split your time between home and our offices. Within the UK, choose from our historic converted mill in Witney, Oxfordshire — complete with allotments and barbecues — or our sleek London office in Shepherd’s Bush, near Westfield Shopping Centre. We also have a US office in Boston’s trendy North End. Regular socials take place at each office, providing time to connect with others away from work. We welcome and celebrate differences and encourage everyone to bring their true selves to work. Our global diversity, equity, and inclusion group, Unify, was set up to raise awareness of DE&I at Audley and identify areas we can improve on. After all, it's our people that make Audley successful. Over the years we’ve won a raft of awards, but what we’re most proud of is seeing our staff flourish and clients return to us year after year.

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United Kingdom of Great Britain and Northern Ireland

Company website

Key employees.

• Ana Baratta Senior Travel Specialist Show email
• Liz Destefano Senior Travel Specialist Greece Show email
• Natasha Khan Southeast Asia Specialist Show email

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Audley Travel

For over 25 years, we’ve listened to what people want to experience and how they want to feel on their travels. We shape every trip around each client’s interests and tastes, right down to the finest detail. The result? Meaningful travel experiences that stay with them long after they return home. We can do this because we’ve experienced these places ourselves. That’s why our people are so important. Everyone at Audley is united by a passion for travel that we nurture and strengthen. For example, our country specialists return to their regions regularly to test out stays and experiences. It means we have local knowledge you won’t find in guidebooks and can help people discover the authentic soul of a place. We’ve always strived to work with local people and businesses in our destinations. Not only do we feel this gives our clients the best experience, it also brings benefits to local communities. In 2020 we were made a Travelife Partner in recognition of our commitment to improving our sustainability and Corporate Social Responsibility. Life at Audley We offer flexibility through hybrid working, giving you the chance to split your time between home and our offices. Within the UK, choose from our historic converted mill in Witney, Oxfordshire — complete with allotments and barbecues — or our sleek London office in Shepherd’s Bush, near Westfield Shopping Centre. We also have a US office in Boston’s trendy North End. Regular socials take place at each office, providing time to connect with others away from work. We welcome and celebrate differences and encourage everyone to bring their true selves to work. Our global diversity, equity, and inclusion group, Unify, was set up to raise awareness of DE&I at Audley and identify areas we can improve on. After all, it's our people that make Audley successful. Over the years we’ve won a raft of awards, but what we’re most proud of is seeing our staff flourish and clients return to us year after year.

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$50,000,000 to $100,000,000

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Audley Travel - USA   Reviews

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North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US

Reviews 4.4

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Family trip to South Africa

Audley helped us organize the family trip of a lifetime to South Africa with incredible ease and attention to detail. David was able to accommodate our big group of 12 without any issues and gave us all an incredible amount of consideration for our goals, availability, and budget. I am not exaggerating when I say this trip was a life-changing experience for each and everyone of us, and the best travel experience of my life. Audley made an otherwise impossible trip possible, cost-effective, and magical. Though they are a travel agency, nothing was cookie-cutter and everything felt highly curated to our needs and expectations. Their connections with the lodges and activities they booked for us made our experience unforgettable, exceeding all our expectations! As will happen on any trip, we had an activity cancelled due to on-the-ground issues that Audley was not responsible for. Audley's responsiveness helped us solve the problem in a matter of minutes, allowing us to choose an alternate and equally exciting activity. Leaving has only left us wanting to return, at which point we will surely reach out to Audley again. Thank you for all your hard work and attention to detail!

Date of experience : August 10, 2023

Reply from Audley Travel - USA

Hi Adrian Thank you for taking the time to share your experience with us. We are delighted to hear how well David and the team took care of everything for you, and are humbled to learn this was a life-changing experience for you all too. We will make sure your kind feedback is shared with our teams, and look forward to sending you away on your next Audley trip in the future. Wishing you all the best Audley Travel USA

We were mislead

I was willing to pay what I thought was a very high price because I was celebrating my eightieth birthday and the ads promised trips tailored to our specific interests and planned by experts. Our specialist assured us that all of our guides were Spanish civil war experts (my main interest in the trip), that we would have english speaking drivers on transfers and long drives between cities and that every detail would be taken care of so that the usual hassles of travel would be avoided. We were grossly mislead. Not only were the guides not experts none of them had been informed of our specific interests. They were all very professional and were embarrassed by not being prepared to meet our needs. Finally in Barcelona, our last stop, we found our own guide and had a wonderfully informative half day tour of civil war sites. For the first week of the trip our drivers could speak no english. Our local representative mixed up times and pickup spots and then blamed us although we followed our printed instruction exactly. To their credit Audley investigated, apologized and returned a small portion of our cost, about the best they could do to make up for a disappointing two weeks.

Date of experience : October 07, 2023

Dear Mervin, Thank you for taking the time to share your feedback with us, and once again we sincerely apologize for the negative experience you had on your trip to Spain with us. As the Client Experience Representatives you spoke to explained, your Country Specialist did plan and book an itinerary incorporating your request to focus on both Spanish Civil War and Judaic history. We deeply regret that mistakes made by our supplier in Spain during your travel time prevented you from getting the experience you paid for, and had such a negative impact on your 80th birthday celebration. We are gratified to hear that your experience with our Client Experience team was more positive. If there is anything else we can help you with please don't hesitate to reach out. Kind Regards Audley Travel USA

Excellent experience from beginning to…

Excellent experience from beginning to end. Lucy our Audley advisor was always professional and helpful, going the extra mile on many occasions. We had a brilliant trip and look forward to booking our next one.

Date of experience : April 30, 2022

Dear Colette Thank you so much for sharing your great feedback with us. We are delighted to hear you had a fantastic time and how well Lucy looked after everything for you. We will make sure your kind comments are shared with Lucy and her leadership teams. Best wishes Audley Travel

Italy made our trip great

Italy made our trip great. Audley Travel and our agent Jeff Procopio were instrumental in making our experience smooth, hassle free, and with no unpleasant surprises. Excellent communication. I would recommend them with no reservations.

Date of experience : September 07, 2022

Hi Albert Thank you for reaching out and sharing your amazing feedback with us. It sounds like Jeff has taken great care of everything and are delighted to hear you've had an amazing time. Best wishes Audley Travel USA

Superb experience and service

From the outset and incarnation of planning our trip to Morocco, Kerry-Ann was attentive and engaged in getting us the best experience for our country-wide tour. She explored our expectations and interests and tailored a personal tour that exceeded expectations in every way. The transport, itinerary, guides, and accommodations were all superb and made for an incredibly rich and memorable vacation. This is the second time that we have used Audley Travel to assist in our travel plans (the first being a trip to the Seychelles earlier this year), and we would highly recommend their services without hesitation.

Date of experience : December 06, 2022

Hi Paul and Colleen Happy New Year and thank you for taking the time to share your experience with us. We are delighted to hear how well Kerry and the team took care of everything for you, it sounds like you had an unforgettable time away. We look forward to sending you away on your next dream Audley trip once you are ready. Best wishes Audley Travel USA

help beyond what is required

lost my passport and wallet the rep in Madrid went beyond helping to get me a new passport and reschedule my airline tickets could not do it without her help

Date of experience : November 16, 2022

Hi David Thank you for reaching out and sharing your great feedback with us. We are delighted to hear how well the team looked after you in Madrid, and will be sure to share your feedback with the team & our partners. Best wishes Audley Travel USA

helpful, kind, understanding and responsive

Worked with Jeremy H on a trip to South Africa. He was great to work with- helpful, kind, understanding and responsive. Thank you!

Date of experience : September 27, 2023

Hi Traci Thank you for sharing your kind comments with us. We are thrilled to hear how well Jeremy took care of your plans, and made sure everything went to plan! We cannot wait to send you away on your next dream Audley trip, and we will make sure your excellent feedback is shared with Jeremy and his leadership team. Wishing you all the best. Audley Travel USA

A Dream Vacation!

Wow, wow, and wow!! My trip to Australia was absolutely phenomenal!! From the moment I contacted Audley Travel to inquire about working around my schedule, they have been nothing but helpful and prompt. If I wrote a review that was 20 pages long, there would not be enough room to adequately compliment my travel contact, Carter Reed! I’ve never experienced better customer service from anyone in any industry. Carter addressed all my concerns and questions. I love how Audley pairs you with a real expert who has personal and intimate experience with the location you want to visit. Carter gave me lots of tips early on in the planning for my adventure to Australia due to his own personal experiences there. Most impressive is how this company caters to specific circumstances and doesn’t just want to sell you some pre-planned package. From personal transportation arrangement to an abundance of activities from which to choose on our “free” days (which I specifically requested) to the most awesome and downright fun small-group tours, Carter outdid himself. He was extremely timely in getting back to me and answering emails. With only a few days before our departure, we spoke on the phone in detail about my full itinerary in the beautifully designed binder sent to me a few weeks prior. He made sure I was well prepared for everything! Although I did not use the service, knowing a local contact was available there in Australia, if needed, gave me great peace of mind as well. This is a top notch travel company. I will definitely use them again and highly recommend their services!

Date of experience : December 03, 2022

Hi Michelle, Wow, what a fantastic review. We appreciate you spending the time to share this with us on Trustpilot. You seem to have had an amazing trip to Australia. We are thrilled to hear how wonderfully the team has looked after you, especially Carter. We will make sure your kind words are passed along to him and his leadership group. We look forward to embarking on another adventure with you in the future. New Year's greetings! Audley Travel - USA

Not there if you need them …

We booked our first trip with audley travel to italy. it was expensive but we added in the activities and personal touch as a perk Our next booking was to Portugal. It was the same price as italy and should have been significantly less but we were told it was about the drivers and private guides ( which we also had in Italy) It was a red flag but we were excited and proceeded Two days before we were to leave I was diagnosed with Covid and the Flu and we had to cancel the trip. We were lucky enough to have trip insurance but i must say Audley was horrible . (unreceptive and ineffective. ). They refunded nothing , not even a dinner two weeks away at a private home ..hard to believe i’m sure if nothing goes wrong audley will be wonderful ( and overpriced ) but I also feel certain they would not be helpful in any crisis and therefore we are done with them. (not even a note to say how do you feel ). Anyone can be wonderful when they are not needed at all .

Date of experience : October 02, 2023

Hi Jill Thank you for taking the time to tell us about your experience. First and foremost, we are sorry that you had to cancel your trip with us. We have extensive experience dealing with difficult situations and working with our clients to resolve any unexpected circumstances that may arise prior to travel. Based on your feedback, it does not appear that you received the level of support that is indicative of our high levels of service, and we apologize if this has encouraged you to write this review on TrustPilot. Our Client Experience team will contact you as soon as possible and to look into the situation further. We look forward to working with you to reach an amicable solution. Best regards Audley Travel USA

Outstanding Audley Travel Representative

The Audley Travel Country Specialist for Kenya and Tanzania who assisted me over the telephone was sensational! He was very knowledgeable, experienced, resourceful, friendly, customer-focused and enthusiastic. He's a great asset to his organization, and I highly recommend him to anyone considering a trip to Africa!

Date of experience : December 06, 2023

Dear David R Thank you for your wonderful review! We are thrilled to hear that your Country Specialist provided such exceptional service. We truly value your recommendation and appreciate your kind words. We look forward to helping you plan your future trips, and we remain committed to providing you with outstanding service. Thank you again for choosing Audley Travel. Kind Regards Audley Travel USA

Audley travel did not meet their stated objective.

The Audley travel website claims vacations are 100% tailor made. Their statement is “Your entire vacation is designed around your requirements.” Sadly, this was not my experience. About the only thing that matched my requirements was the country, which was Costa Rica. I requested expat communities where I might escape snow and ice, on a yearly basis.I also requested very nice hotels with views. ( I believe the hotels are an important part of the vacation) I was told I would be staying in 5 star hotels. This was not true. One hotel had 3 stars and was quite nice. It was downhill from there. One was so dark, cold and with such an unfriendly staff I felt claustrophobic and frightened. I had to leave. I had one nice hotel, two adequate and three unacceptable. I now know there are many communities where I would have been comfortable and my requests meant. In the future I will talk with people who know the country. I paid top dollar for poor accommodations. I am an 80 year old female who asked for help to pick a wonderful place/vacation. My age seemed to be a factor as I did not understand what questions to ask or where to get real information. I trusted Audley was a good company. Not so

Date of experience : November 01, 2023

Dear BCT, Thank you for taking the time to share your feedback with us. We want to express sincere apologies that your trip did not live up to your expectations. It is disheartening to hear that your vacation did not align with the tailor-made experience we strive to provide. We are sorry to hear that the communities you visited did not match your expat requirement as you did not meet many Americans along your travels. We appreciate your candidness in sharing your concerns about the unfriendly staff, the ambiance, and the overall quality of the accommodations. Your feedback has been shared with our product team and local suppliers that we work closely with to help improve services. We apologize that the compensation provided was not fully satisfactory. We assure you that your age is not and should not be a factor in the impact of our services. Every client, regardless of age, deserves the highest level of attention, and it's regrettable that we did not fully meet those needs. We understand that although an additional amount was added to your compensation, it does not make up for your disappointment. Thank you again for sharing your feedback as it is crucial for us to continue improving our services and ensuring that our team is better equipped to assist all travelers with the level of expertise and attention to detail that we aim to deliver. Best regards, Audley Travel USA

Bait and Switch

I was interested in wildlife centered drive and stay trip in Tasmania for myself and grandson. Your web site quoted a 10 day trip f0r $3270.00. I was contacted by a young lady from Boston and after a little discussion she said the minimal charge pp was $10,000.00-Now that is a huge jump regardless of time of year, etc. There is no way I would trust this company for any trip

Date of experience : June 13, 2023

Hi Chas Thank you for reaching out us and providing us with your feedback. We are deeply sorry to hear about your experience, and we regret that it has dented your faith in Audley. As you will understand, the website quote is an indicative price of the itinerary outline displayed online. We recognize that this is a significant price increase and have informed our Commercial team to investigate further as a matter of urgency. In an effort to learn more about your experience, a member of our Client Experience team has attempted to make contact with you. If you would like to get in touch with us again, please do not hesitate to do so. We would greatly appreciate the chance to earn back your trust in Audley. Best regards Audley Travel USA

Audley Travel does not believe in client service

Booked a trip prior to covid that was delayed and canceled but the deposit was held hostage. Used the deposit and additional monies to make it the trip of a lifetime. The referred resort was of the lowest expectations compared to what Audley explained. Returned and have requested full refund do to the lack of services promised but not delivered. Update: We have reached a mutually agreeable compromise. Thank you Alicia for handling this on behalf of Audley

Date of experience : May 12, 2022

Hi Brian Thank you for taking the time to share your experience with us. We pride ourselves on delivering high-quality trips and outstanding client service, so we are truly disappointed and sorry to hear your trip did not met your expectations. We are delighted to hear how well Alicia handled your issue and we look forward to working with you again in the future once the time is right for you. Best regards Audley Travel USA

We love the format of Audley vacations

We love the format of Audley vacations: just my husband and me and not a bus-load of other tourists. Our trip to the Eastern Cities of Canada was loads of fun. Because Audley is short-staffed following the pandemic some of the details in our documents were inaccurate but overall it was a wonderful trip. Our first trip through Audley was to Colombia in 2019 and it was absolutely fabulous!

Date of experience : September 16, 2022

Hi Louise Thanks for reaching out and sharing your kind feedback with us. We are sorry for the inaccuracies which you found within your documentation, as you know from travelling with us in the past, this does not meet our high standards of service. We understand our Client Experience team have been in touch with you regarding this and are glad you had a great time away overall. We look forward to working with you again and to send you away on your next dream Audley trip once you're ready. Best wishes Audley Travel - USA

Having Cindy plan the entire trip was worth every penny. We had a smooth and easy travel experience.

Date of experience : February 01, 2023

Hi Margaret Thanks for taking the time to share your feedback with us - we're thrilled to hear how well Cindy and the team looked after you, and will make sure to pass on your kind comments. Best wishes Audley Travel USA

Jordan Trip

We will like to express our heartfelt appreciation for the outstanding service provided by Audley Travel and especially to our tour organizer, Juliana Wyman. Our recent trip to Jordan was an incredible experience. Juliana demonstrated unparalleled professionalism and dedication in creating a personalized itinerary that perfectly capture the essence of Jordan's rich history, culture, and natural beauty. The attention to detail was evident in every aspect of the trip, from the accommodations to the transportation arrangements. During a time of uncertainty in the Middle East, Juliana played a crucial role in alleviating any concerns we had about the safety of our travels to Jordan. Her reassurance and communication instilled confidence in us, and we felt secure throughout our exploration of this remarkable country. It is difficult to find words that adequately convey our appreciation for Juliana's guidance and impeccable choices throughout our journey. In conclusion, we recommend Audley Travel and in particular, Juliana Wyman for her exceptional skills as a tour organizer. Without a doubt, we will be returning to Audley Travel for future adventures.

Hi Belinda, Thank you so much for sharing this incredible feedback about not only your time in Jordan, but your experience with working with Juliana, as well! We are so happy to hear that Juliana was able to create a perfect itinerary that truly captured all the wonders that Jordan has to offer. Equally as important to us is that our clients feel safe while traveling, and we are so pleased to know that Juliana’s professionalism and reassurance helped you feel secure while traveling in the Middle East at this time. We will make sure to share this exceptional feedback with Juliana, as well as our partners in Jordan who helped share their countries history, culture, and beauty with you. We cannot wait to help you plan your next amazing adventure! Best regards, Audley Travel USA

A Stellar Honeymoon Planned By Shea

There are moments in life where you find yourself thanking the universe for connecting you with individuals who are more than just service providers, they become an essential part of your story. Shea, our honeymoon planner, is undoubtedly one of those individuals. From our first consultation, it was clear Shea was not just going to be an agent who booked flights and hotels. She took the time to get to know us, our interests, hobbies, and what we dreamt our honeymoon would be. Shea's approach was exceptionally personalised, and she sought to ensure our trip to Australia and New Zealand would be more than just a trip; it would be a unique journey tailored to us as a couple. Her knowledge and love for these countries were evident and instilled us with confidence. Shea's impeccable attention to detail, ability to anticipate our needs, and seamless coordination skills made the entire planning process a breeze. She recommended a combination of popular tourist spots and hidden gems that only someone with her deep knowledge could provide. The level of personal attention Shea provided was second to none. We had access to her for any queries or issues, and she handled everything with professionalism and a reassuring calm that allowed us to relax and enjoy our honeymoon completely. Hotels were selected with meticulous attention to quality and location, and each one had a distinct charm that resonated with the local culture. Every transfer was pre-arranged, and we were provided with comprehensive itineraries, leaving us stress-free. We cannot express our gratitude enough for Shea’s expertise, dedication, and warmth. She didn't just plan our honeymoon; she crafted an unforgettable experience that echoed our dreams and desires. We wholeheartedly recommend Shea to any couple seeking an impeccably organized, personalized, and dream-like honeymoon. She has a gift for making your travel dreams come true, and we are so thankful that she was a part of our journey. Safe travels, and prepare to be wowed if you're lucky enough to work with Shea.

Date of experience : May 23, 2023

Dear Jose, Thank you for sharing your incredible experience with us! We're absolutely thrilled to hear that Shea was instrumental in creating a personalized and unforgettable honeymoon for you. It's wonderful to know that her knowledge, and attention to detail made the planning process so easy and allowed you to relax and enjoy your trip completely. We genuinely appreciate your heartfelt recommendation, and we're honored to have been a part of your journey. We'll make sure to pass along your kind words to Shea and the rest of our team. If you ever need assistance with future travel adventures, please don't hesitate to reach out. We'd be delighted to help you create more incredible memories. Kindest Regards Audley Travel - USA

New Zealand/Australia Trip of a Lifetime

My sister and I just returned from a 26 day long trip that started in Auckland NZ included stops in the North Island, South Island, Melbourne AUS and Tasmania. With all the turmoil and changes Covid brought, our original Specialist who planned our trip left the company and we were reassigned twice. Audley kept in contact and Annie stepped in to finalize our trip and was amazing. She listened to our concerns, answered all of our questions and ensured all of the many details of our trip were confirmed and verified! We did not want to drive ourselves and did not want to do any large group tours/tour buses. Audley listened and delivered. This was not a "cookie cutter trip" It would have taken me days to research and plan what they through their expertise were able to do with ease. Private tours or very small group tours were arranged. We either traveled by short flights or private transfer to all our locations. The accommodations were fantastic and as expected or better! The tours were carefully selected based on what we had stated we wanted to do and see and exceeded our expectations. When we were unsure of what we wanted to do Audley had great recommendations which is how we wound up deciding to add Hobart Tasmania to our trip, which by the way was one of our favorite places we visited. We had zero problems along the way and if something had occurred we were ready as Annie/Audley made sure we had emergency contact information and clear instructions on what to do should we need help. We even ran into a few Audley Specialist on one of our small group tours. Very impressed Audley sends out its Specialists to check out first hand the experiences and accommodations they book. They truly care about the quality they are delivering and want to make sure you have an amazing trip. The trip could not have been any better! We were able to enjoy the experience and not worry about anything as Audley had it all taken care of. Annie followed up right away upon our return to make sure we were happy and to hear of any concerns. We are already planning our next trip and will use Audley to plan and book.

Date of experience : November 30, 2022

Hi TC Thank you for reaching out and sharing this great feedback with us. We are so pleased to hear how well everything was taken care of, and will make sure your excellent comments are shared with Annie and her leadership teams. Best wishes Audley Travel USA

Audley Travel is a total scam

Audley Travel is a total scam. I would have had less heart ache taking $20,000, pouring lighter fluid on it and watching it burn. Stay away from this company. There is ZERO service, ZERO expertise offered. They get paid in full 30 days prior and then POOF, you are on your own. AND we get to pay a premium for this. It costs more then rack rate. The one excursion we bought from Trip advisor and NOT Audley was a thousand times better. It was more professional, more authentic, more hospitable. Also hotels must literally HATE Audley - in every hotel we got put in the worst possible rooms. I would have thought the hotel companies would try to keep this company happy but we don't really know what they paid. Now I realize they paid very little and charged me a lot.

Date of experience : July 06, 2022

Dear Jill Thank you for taking the time to share your feedback with us. We are saddened and sorry to hear about your recent experience with us. This does not live up to the very high standards Audley is well known for. We understand you have been contact with the team regarding your experience, and have escalated this to our Client Experience team who will reach-out to you today as a matter of urgency. Best regards Audley Travel USA

We planned our trip 2 years ago so…

We planned our trip 2 years ago so everything should have been perfect. 1- we received a copy of our itinerary 2 days before leaving. 2- We booked it 2 years in advance because we wanted to stay at Giraffe Manor and visit the elephant orphanage. When we got there, the agency never made the reservation for the elephants so it was impossible to attend, it was a great dis’s appointment. We spent one night at Giraffe Manor and the following night we had to move to a lousy hotel near by, even though there were rooms at the Giraffe Retreat that was right there and , not only it was amazing but, by the suggestion of Tom Wilkinson, the agent, we paid more than 200$ each to use the place so why did he made us book another hotel while we could have been there. Even worst, why didn’t he book us on a flight to Seychelles that same day as, as he didn’t book us the elephant orphanage we didn’t have much to do there. 3- This is the worst part, we specifically requested the Four Seasons in Seychelles, for us it was as important as staying at Giraffe Manor. When I realized we were in a completely different resort it was way too late. The one in Mahe was not bad but the one in Pralin was not what we wanted at all. It was extremely disappointing! And there was no way to contact the agent Tom Wilkinson because he was on vacation!!!!!

Date of experience : August 30, 2023

Hi Maria We are deeply sorry and disappointed to hear about your experience with us; this is not the high level of service you would expect from Audley. Please rest assured that our Client Experience team will contact you today to go through your feedback in greater detail and regain your trust in Audley. We look forward to speaking with you. Best regards Audley Travel USA