Get help with travel related issues
Dedicated support team
If you have last-minute changes while traveling, and your company has contracted dedicated support from CWT, please use the contact details which were provided to you by your corporate travel manager. These details normally appear on your itinerary email.
24-hour support
If you have trouble accessing your itinerary, or you don't get a response from the phone that is on your itinerary, you can call one of our 24-hour service centers.
Military & Government Travelers
If your travel office is open, call them— this will be fastest.
You can find the number of your travel office in the CWTSatotravel website . Your call will route to our emergency center outside of office hours.
All other travelers
+44 203 353 0952
Middle East & Africa:
+44 203 353 0954
US & Canada:
1-866-361-5078 (This number does not support Military and Government Travel. Please refer to CWTSatotravel website for your dedicated team contact details.)
Latin America
Argentina: +54 11 5128 8495
Brazil: +55 11 3491 2600
Chile: +56 22 374 7730
Colombia: +57 601 323 9729
Mexico: Contact your service center to be transferred to the after-hours support team
Peru: +51 16 10 1621
Asia Pacific
Australia, New Zealand, Singapore, Hong Kong: +63 2 459 5828
China: 400 887 7076 (within China) / +86 10 5929 3999 (call from overseas)
India: 1800 4190 120 (within India) / 0124 474 7475 (call from overseas)
Indonesia: +62 21 2954 5635
Malaysia: +63 2 459 5832
Philippines: +63 2 8459 5831
Thailand: +44 (0) 203 353 0957
* A call to the 24-Hour Service Center may result in additional cost; please verify this with your travel manager. ** If you experience technical issues, please contact our technical support center
* Required items are labeled with a red asterisk.
DOD/Military Official Travel
Civilian Government Agency Travel
Itinerary/Invoice Request
Family and Friends Graduation Program
Select your preferred language
- Deutsch English English (Australia) English (China) English (India)
- English (United Kingdom) Español (Latinoamérica) Español (España) Français Italiano
- Português (Brasil) Suomi Svenska 中文
Traveler help
Most popular topics
- Need booking assistance?
- Request an invoice?
- Forgot your myCWT login?
- Get started with myCWT travel portal
- Book and manage trip
- More traveler help
- Download myCWT app
For technical problems with myCWT, download this pdf with myCWT support .
Military & Government - CWTSato Travel
Find your travel office on the CWTSatotravel website. Your call will route to our emergency center outside of office hours.
Find M&G office
24/7 Emergency Service
In case of an emergency, contact the 24/7 service center for your region or country. A call to the 24/7 service center may result in additional costs. Please verify with your travel manager if you are allowed to use this service.
24/7 emergency contact information
Traveler regulations
COVID-19 information for travelers
Search for travel restrictions
More useful links:
Contact local offices
Airline baggage fees
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FIND TRAVEL OFFICE
Please choose your government branch or enter your agency, organization, unit number or duty session name in the form field below. We will direct your inquiry to the correct travel office page for further action.
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For travel or duplicate invoice requests, use the Travel Office Locator to submit your request to the specific office that handles your travel. Also see our Travel Office Locator for your specific travel office telephone number, office hours and other useful information. For marketing/sales, advertising, vendor relations or any other inquiries ...
Submit a Help Ticket. Request help with an issue or check on the status of an existing ticket by logging into Passport. Navigate to Trax, then choose Travel Assistance from the left-side menu. When creating a ticket: Make the title specific (e.g. Authorization EWMIAMIFL102120_A01 stuck at CTO Submit) Enter a detailed description of the problem.
Contact your Travel Management Company (TMC) for assistance. ... Get advice from your local help desk Defense Travel Administrator or Authorizing Official, Contact the Travel Assistance Center. Army CONUS; ... 63rd Regional Support Command (RSC) 63rd Regional Support Command (RSC) 800-828-8712: 703-682-0933:
Look up your local level help desk for direction on local business rules governing travel for your organization and DTS issues ... Chat is available Monday - Friday, 8AM-6PM ET. Login to TraX and click Travel Assistance to create a help ticket or check the status of an existing ticket. Call 1-888-HELP1GO (1-888-435-7146) for 24-hour travel ...
SEE ALL SERVICES. CWTSatoTravel provides travel services for U.S military and civilian government agencies. Whether you're traveling for work, reporting for duty, heading home from along trip or tour, or you and your family are taking a well-earned vacation, we're here to make your journey as smooth as possible.
Reservation Telephone Numbers. Toll Free: 1-866-950-1640. Fax: 1-866-897-8466.
China: 400 887 7076 (within China) / +86 10 5929 3999 (call from overseas) India: 1800 4190 120 (within India) / 0124 474 7475 (call from overseas) * A call to the 24-Hour Service Center may result in additional cost; please verify this with your travel manager. ** If you experience technical issues, please contact our technical support center.
For travel or duplicate invoice requests, use the Travel Office Locator to submit your request to the specific office that handles your travel. Also see our Travel Office Locator for your specific travel office telephone number, office hours and other useful information. For marketing/sales, advertising, vendor relations or any other inquiries ...
24/7 Emergency Service. In case of an emergency, contact the 24/7 service center for your region or country. A call to the 24/7 service center may result in additional costs. Please verify with your travel manager if you are allowed to use this service. 24/7 emergency contact information.
Chat provides our travelers with a quick and easy way to: Cancel your trip. Request a copy of your invoice. To access chat, use the Travel Office Locator. This can also be found on the homepage of CWTSatoTravel.com or by clicking "Find Office" on the top toolbar of the website. Please use the drop-down functionality to choose your ...
Address. Defense Travel Management Office. 4800 Mark Center Drive. Suite 05E22. Alexandria, VA 22350-9000. 571-372-1300.
CTO Travel Help Desk (800) 359-9999: CTO Travel email: [email protected]: CTO BQ Assistance (800) 576-9328: CTO BQ Assistance for POV Orders (800) 865-7286: NROWS Technical Help Desk (800) 537-4617: NROWS Travel | Resources. Resource List NROWS Sailor User Guide Travel Checklist Travel Claim COMNAVRESFORCOMINST 1571.1A
The Camp Walker Commercial Travel Office assists Soldiers and civilians with booking their Official Travel, for the purpose of PCS, Emergency Leave, TDY, retirement, etc. Booking Travel. All official travel arrangements must be made through the Commercial Travel Office (CTO). Your assignment orders tell you when and where to fly.
Passport login help screen, and the Travel Resources section on the DTS homepage. From the DTMO website, under Support, you can review the options for obtaining travel assistance. You may find a speedy resolution by using option 1 - Self-Service; or 2 - Contact your Local Level Help Desk. If not, then
FIND TRAVEL OFFICE. Please choose your government branch or enter your agency, organization, unit number or duty session name in the form field below. We will direct your inquiry to the correct travel office page for further action. Civilian Govt Agencies Military/Dept of Defense. Branch of Service.
New Orleans Travel Management Company (Alamo) - Reserve Travelers, includes IMA 24 Hours: (866) 593-5509 Collect: (210) 593-5509. Call numbers listed are also for Airfare Receipt Request. DMO (Passenger Travel) (703) 784-2835 [email protected] Other Helpful contacts & links. TECOM World Wide Travel Office [email protected]
Contact Your TMC. You can find contact information for your TMC on your travel itinerary. If you need assistance after normal business hours, look up the after-hours TMC contact information in the table below. Contact the TMC if: An emergency or mission requirement demands short-notice travel (verbal orders of the Commanding Officer, or VOCO),
If it is determined that the traveler was not acting within the scope of his employment at the time, the traveler is personally liable for all damages to third parties. 7. The Point of Contact for this subject in the Community Program Services Legal Office is Mr. Eric Kemp, (901) 874-2971, DSN 882-2971.
Local Level Travel Assistance. Local level support is usually provided by a site's Lead Defense Travel Administrator or other personnel with in-depth knowledge of DTS and DoD travel. Their guidance is based on the local business rules governing your organization. Turn to local level support first, before reaching out the Travel Assistance ...
Frequently Ask Questions Tier II Help Desk . Q. What is DTS? The Defense Travel System (DTS) is a fully integrated, automated, end-to-end travel management system that enables DoD travelers to create authorizations (TAD travel orders), prepare reservations, receive approvals, generate travel vouchers, and receive a split reimbursement between their bank accounts and the Government Travel ...
Earn Dining Rewards. Sign up for DoD Dine Smart Traveler Rewards® to earn points towards gifts cards when you dine at participating restaurants. Serving as the single focal point for commercial travel within DoD. A directorate of the Defense Support Services Center, under the Defense Human Resources Activity.