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Description

This is a horrible experience with Aloha Hawaii Tours and Travel. When we find out that the business is not offering legit services as described, we request to cancel the services the next day with phone calls, multiple emails, and online attempts. We contact our bank and they instruct us not to pay for the service. No address or contract has been provided to us so we cannot send out certified mail to cancel. The tour service then stopped communicating with us and send us to the financial service below, I contacted the following financial services yesterday, and the financial services tried to intimidate us, saying they will send us to a collection agency. Monterey Financial Services, LLC. P.O. Box 5199 Oceanside, CA 92052-5199

Targeted Person's Location

CA, USA- 92807

Scammer Information

Holululu, HI

[email protected]

808) 797-2608

https://www.alohahawaiitoursandtravel.com/

Travel/Vacation/Timeshare

Business name

Aloha Haiwaii Tours and Travel

Date Reported

May 17, 2023

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Hawaii Aloha Travel

Review Highlights

“ Bruce and Yaling are not only great resources, but genuinely care about you and how your trip goes. ” in 9 reviews

“ Kara helped get me set up for my trip to Oahu , Kauai and Maui. ” in 4 reviews

“ Great place to book a Hawaiian vacation ! ” in 2 reviews

Location & Hours

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6800 Kalanianaole Hwy

Honolulu, HI 96825

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About the Business

Hawaii-Aloha.Com is the official web site for Hawaii Aloha Travel, LLC (HAT), a licensed Travel Agency located in Honolulu, License #5750. We're a new breed of travel agents who understand Internet travel purchasing, understand what people want and seek to meet their needs in this very competitive arena. Every quote we provide to potential customers is researched by comparing our prices to that of major vendors such as Expedia, Travelocity, Orbitz and many others travel vendors. Additionally, we offer a price matching lowest price guarantee program for those customers who wish to use the priceline or Hotwire model to book travel. …

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Overall rating

Abby Lapointe worked with us to plan our Ohana reunion. She worked so hard & was patient with us. We had a great reunion!!! Mahalo Bruce & Yaling Fisher for having Abby work with us. WE LOVE HER!!!! If you need to plan your vacation to Hawaii you will have a seamless experience with the professional agents from Hawaii Aloha Travel!!!

Rude aggressive people. the flights are cheaper on google flights. You will pay $100 a month for nothing! waist of money n time

Total scam! Don't waste your time. Fell for this sham of an offer, regrettably. The promotion offered claimed I'd get a 4-day/3-night cruise and $100 for participating. It also claimed to only be a 45-minute presentation. The reality beyond this obvious scam was completely laughable: the presentation was closer to 2 hours! Initially, they gather everyone in a group through a Zoom video call, before funneling each hopeful consumer off to what amounts to isolated chat rooms to give you their chintzy sales pitch. And after I declined to participate in their very timeshare-like membership offer, I was sent a bogus email that took me to some website where I could buy commodity-like products and some pretty laughable dining and shopping experiences with the $100 they supposedly gifted. None of it worked functionally. And there was never any mention of the cruise again. That was a total lie! In the end, it was a big fat nothing burger! I wasted my time so you don't have to waste yours. Don't allow these people to deceive you. This is a total scam.

Kara helped get me set up for my trip to Oahu, Kauai and Maui. The flight, accommendations and car rental was booked. Unfortunately with the fires in Maui and I was traveling with people that had medical conditions that could not handle the smoke Maui was canceled. She helped us readjust our trip and add excursiones. She was available for any and all questions and helped when one of our excursiones was canceled due to routine maintenance and not having the flexibility to reschedule. I would highly recommend Kara with Hawaii Aloha Travel with your traveling needs your next Hawaiian adventure.

Do not use. Very sassy. They don't know or understand Hawai'i. As you can see from other reviews, they are also highly unreliable.

Not reliable! I called and talked to an agent for about 20 mins - they told me I'd get info by email the next day. I waited four days - nothing. I called back and talked to Grace. She said it was unusual this would happen. I spent another 20 mins giving her the info - she said she'd email (for sure) the next day. Well...two days passed, and I finally got the email (with only a few things I asked for) She said in her email only two tickets for first class remained and I should act quickly. I answered her email with a few questions...silence. Nothing! I resent the email after five days - again, nothing. If you decide to book with this company I'd say good luck - too many red flags for me!!

Do not attend the timeshare presentation. It is a complete SCAM. They lie and promise a $500 travel gift certificate, but if you do not purchase you will receive a $500 voucher to use on the hotel rooms they add $1-200 to in comparison with the major travel sites. The fact that they are still in business is pretty remarkable. I cant believe I sat through this presentation, for hours.

HAT is an incredible resource for anyone interested in visiting Hawaii. The podcast has been going on for over a decade and provides a ton of useful information and tips on what to expect, what to do, and what to avoid. An additional benefit of being a loyal podcast listener is access to a great deal on a condo Bruce and Yaling own in Waikiki, and it's simply the best value on a room on Oahu, in my opinion. Bruce and Yaling are not only great resources, but genuinely care about you and how your trip goes. HAT is a trustworthy, friendly business that strives to learn about you to create a great travel experience within your budget. Highly recommend.

Poor business practice Bruce needs to return money since you can't even travel there right now. Very poor business ethic. I will be telling everyone I know!

Ok, So as we began our decided trip to Oahu, We contacted Bruce. We have emails and our trip was verified for nearly a year. I wanted to take my wife of 25 years to Oahu, specifically Turtle Bay. Bruce was willing to help and we set that up. Our trip for April 2021 was closing in so I began looking around and I learned that the Turtle Bay resort was closed for remodel. I called Bruce and left a Voice mail, then followed that call with an email. 10 days passed before I received a call back ( actually 4 days before we were due to depart Dallas) , and Bruce informed me of what I had known. He placed us in Ko Olina at the Marriott Resort. It is NOT Turtle Bay! Our trip is over and we are at the Airport ready to depart. The trip was indeed a nice Hawaiian vacation but , NOT Turtle Bay. Bruce did say that we could postpone our trip and wait until TB was opened but, that is not our 25th Anniversary which is also my wife's birthday. Trying to get in contact with Bruce during our trip was met with delayed responses and half answers as we look ahead to our next trip. Ko Olina is a nice area but forget about good food and be prepared to do some moving around to find something to eat. We paid for Turtle Bay and ended up with a basic hotel room with King size bed that I could have booked at nearly any hotel anywhere. Be advised that if you book through this Travel Agency, you need to be aware of what you are getting. The one consolation is that I was stationed on Oahu 32 years ago. We rented a Jeep and I took my beauty all over, including the North Shore where we enjoyed the food trucks (Da Bald Guy) awesome and Teddys Bigger Burgers burger in Old Town Haleiwa, ( we actually hit this spot twice cause it was SO good) I suppose I should not complain but again, Marriott is NOT Turtle Bay no matter how you spin it.

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Mama’s Fish House Maui: What to Expect at This Top Restaurant

Hawaii Aloha Travel > Blog > Mama’s Fish House Maui: What to Expect at This Top Restaurant

When you think of Maui bucket lists, you may first think of activities: the Road to Hana, snorkeling at Molokini, and watching the sunrise at Haleakala. But for many travelers, the top activity isn’t a typical excursion. In fact, it’s a meal. A meal at Mama’s Fish House Maui. 

This is one of the toughest reservations to get anywhere in Hawaii, and most people consider it the best food in Hawaii too. When I lived on Maui, I went to Mama’s Fish House a handful of times. I’ll share a little about my food today, but you can find reviews for the restaurant far and wide. I mostly wanted to talk about what to expect when you dine here. 

After all, this is likely a splurge meal during your Hawaii vacation, and you don’t want to go into it unprepared. So let’s learn all about this great Maui restaurant, and how to make sure it’s worth your time and money!

What Is Mama’s Fish House? 

Mama’s Fish House is a restaurant on Maui that primarily serves fish – fresh local fish. It’s a high-end restaurant with entrees running about $70 each (some are in the $90 range, but most land between $65 and $75). Add a $20 cocktail, split a $30 appetizer, and sample a $20 dessert, and a meal for two here will land at least $250 before tax and tip. 

But many people come to Maui ready to splurge on a meal or two. After all, a luau for two will likely be much higher, and many foodies would rather have a fresh, chef-created meal than a luau buffet. 

What’s most surprising about Mama’s Fish House is its location. Sure, it has a beautiful oceanfront setting you’d want from a Maui restaurant, but it’s quite isolated. In fact, it’s nearly an hour away from the Kaanapali resorts and about 40 minutes away from Wailea, where some of the island’s other upscale restaurants are. 

But people are more than willing to make the drive. The restaurant is tucked away in a quiet cove east of Paia, on Maui’s north shore. You’ll pass it if you embark on the Road to Hana, though a trip to the restaurant will be a separate outing. 

The restaurant is open for lunch and dinner. It’s pretty large, with lots of tables inside and a lawn outside while you wait for your seat. 

The restaurant is upscale but not uptight. Servers will explain menu items in simple terms; the decor is pretty old-school; and you’ll see a mix of diners from all kinds of backgrounds. I think it strikes the perfect balance for anyone who wants to enjoy a nice dinner without feeling out of place in a sleek, fancy restaurant. 

What to Expect For Your Trip to Mama’s Fish House Maui

So, you’ve decided you want to find out what all the fuss is about. You’re ready to eat at Mama’s Fish House. But such a coveted dining spot requires some planning. Lucky for you, I’ve been multiple times (it’s a sacrifice I was willing to make for the HAT blog), so I’ve got the full rundown. 

Ahead are the 7 things to plan for as you visit Mama’s Fish House on Maui.

#1 Reservations

Reservations are a must! Before you even visit Maui, you want to secure your reservations to Mama’s Fish House, especially if you dream of an oceanview seat at sunset. For these most coveted spots, you’ll want to make your reservation 4-6 months in advance. 

Reservations are available online, and they’re super easy to secure. You’ll pay a $50 deposit that’s refundable up to 24 hours before your reservation. 

But don’t give up hope if you’re planning a trip to Mama’s on shorter notice. I’ve gone twice with a same-day reservation! Here are some tips that will help you out:

• Keep checking online. Many people cancel or change reservations, so you may have luck securing a last-minute spot. 
• Consider booking a lounge seat. It’s the same menu but lacks an ocean view. You’ll still be able to enjoy the restaurant’s unique ambiance and great service.
• Choose an odd time for your meal. Mid afternoons and later at night tend to have more availability. 

#2 Dressing Up: What to Wear at Mama’s Fish House Maui

Mama’s Fish House requests a smart-casual or dress-to-impress attire. They don’t allow casual tank tops or swimsuits. 

This is a great chance to don any special resort wear you brought along on your vacation. Men often wear aloha shirts with slacks, while ladies wear light floral dresses or jumpsuits. 

When I’ve gone, I’ve seen lots of people in jeans, but they do dress them up with nicer shirts. And if you want to really dress up, that’s great too! Honestly, you could have a varied and interesting fashion show if you bring out all the outfits people wear to Mama’s Fish House. 

Just make sure that your attire is elevated and classy. Tropical is a big plus too!

#3 An Early Arrival

You’ll want to give yourself lots of extra time to arrive to Mama’s Fish House. Traffic can get backed up coming from West Maui. Plus, Paia traffic gets really slow during pau hana time (after work time, just as you arrive for dinner). 

Plus, you’ll want some time to enjoy the setting before settling in for dinner. The lawn outside the restaurant is beautiful, and there is also some seating near the hostess stand. 

#4 Parking & Check In

Hopefully, you arrive nice and early and aren’t stressing as you pull into the gorgeous property. The first rule of arrival (besides getting here early!) is NOT to park in the public beach parking. You’ll see it immediately to your right as you pull in, and it should be clearly marked. 

See, Mama’s is in front of a public beach, so they share their lot with beachgoers. Even if you plan to step on the sand while you wait for your table, this isn’t where you park. 

Instead, you proceed to the valet. Your only parking option at Mama’s Fish House Maui is valet parking. Every time I go, the valet is free ( just be sure to tip them! ). They’re speedy and kind and will direct you where to check in at the restaurant. 

Even if you’re early, you’ll want to go straight to check in and let them know you’re there. This helps them move efficiently. From there, you’ll be free to wander around the lawn and beach. There are beautiful swaying palm trees, tide pools, a traditional Hawaiian canoe, a few benches, and beautiful landscaping. 

#5 Being Seated

The time has finally arrived——you are ready to take your seat at Mama’s Fish House Maui. The restaurant will likely feel bustling yet not wild. People move about calmly, and tables are squeezed in as tightly as possible without being overbearing. 

In my experience, the hosts and serving staff are always phenomenal. They’ll share a welcome, a rundown of what to expect during your meal, explain any specials, and give you space to decide what you want. 

If you hate feeling rushed at restaurants, you’ll love your time at Mama’s Fish House. They offer a relaxed, full experience but move quickly enough that you don’t get tired of sitting there. I’ve been with a toddler, so achieving this balance is a big accomplishment. 

Once you’re seated, you receive a basket of bread and a small cup of soup, which is a lovely welcome and a tasty way to begin your meal. 

#6 Choosing What to Order at Mama’s Fish House Maui

Many people begin their Mama’s Fish House experience with a specialty cocktail. The restaurant offers a selection of hand-crafted drinks. In my experience, they are balanced and strong but nothing exceptional. If I were trying to keep costs down, I would skip the cocktail and instead focus on appetizers and dessert. 

One time, I went at dinnertime and chose two appetizers instead of an entree, just because they both sounded better at the time than the main entree options. On other trips, I’ve gotten different seafood options and they were all fine. 

Mama’s Fish House does have one beef option for meat-eaters who aren’t into seafood. They also can easily alter certain menu items for vegetarian or vegan diets. You can also ask your server for gluten-free options and accommodations, though they are sometimes a bit limited. 

Yes, Mama’s Fish House dessert gets its own section. It’s worthy of its own review. Honestly, dinners here are fine – probably worth the price, but nothing I dream about. 

The lilikoi crème brulée, on the other hand, is amazing (in my opinion). I’d say it’s the #1 can’t-miss item on the menu at Mama’s Fish House Maui. 

They also offer a show-stopping “Polynesian Black Pearl,” which looks too good to eat (but still eat it, it’s so yummy!). 

So don’t skip dessert if you go to Mama’s Fish House!

Tips for Visiting Mama’s Fish House Maui

So now you know what to expect when you visit this famed Maui restaurant – you’re ready to go! Before you take the scenic drive to Paia and settle in for a wonderful meal, here are a few tips to make sure you have the best time: 

• Kids are allowed, and the restaurant isn’t super stiff. However, it’s not a meal you want to rush through. So weigh the pros and cons before you visit Mama’s Fish House with kids. 
• Definitely ask your server if you have questions about any menu items or about the fish you’re ordering. This is a splurge meal, and you don’t want to risk ordering something you don’t care for. 
• This isn’t a fine dining restaurant that gives tiny portions – chances are you’ll leave full. 
• Mama’s Fish House on Maui doesn’t take reservations for more than 8 people, so this isn’t the place to host a big group meal. 

Planning Your Maui Vacation

Whether your ideal vacation involves high-octane adventures or relaxed and scenic dining (or a little bit of both), Maui is a great place to visit. And Hawaii Aloha Travel can help you have a great time! Contact our team of local Hawaii travel agents to help plan your vacation, including hotel, activities, and dining. We can’t wait to see you wine, dine, relax, and thrive in Hawaii!

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