one travel nz contact number 0800

Contact us Whakapā mai

Get in touch if you have any questions or need more information.

Questions about the New Zealand Traveller Declaration

If you have any questions about the New Zealand Traveller Declaration, you can phone our Contact Centre, which is open 24 hours a day, 7 days a week, including public holidays.

• +64 4 931 5799 – for international callers (please note that charges may apply from your service provider)
• 0800 359 269 – toll free number in New Zealand
• 1800 359 269 – toll free number in Australia

Translation services are available over the phone if you need support completing your digital declaration.

We monitor messages 24 hours a day, 7 days a week, including public holidays. We aim to respond within 12 hours.

If you need immediate assistance, please call us.

Note, we are unable to assist with enquiries about NZeTA, visas and passports. For more information, check the links below:

• Visas Contact us – Immigration New Zealand
• NZeTA (New Zealand Electronic Travel Authority) Information about NZeTA – Immigration New Zealand
• Passports Passports New Zealand website

Send us a message

Please note we cannot answer messages about NZeTA, visas or passports.

Read the privacy policy

You must enable JavaScript to submit this form

There was an error. Please fill in all the required fields.

Media enquiries

For media enquiries about the New Zealand Traveller Declaration, you can email [email protected] .

Please note, the email address is only monitored during normal business hours, 8am to 5pm (NZST) Monday to Friday.

Official Information Act requests

Official Information Act (OIA) requests should include specific details of the information you are requesting as well as your name and post or email address.

You can email your request to [email protected]

Or write to:

OIA Team New Zealand Customs Service PO Box 2218 Wellington 6140

Find out more:

Official Information Act requests – Te Mana Ārai o Aotearoa New Zealand Customs Service

Privacy Act requests

Privacy Act requests should include specific details of the information you are requesting as well as your name and post or email address.

You can email your request to [email protected]  

Privacy Team New Zealand Customs Service PO Box 2218 Wellington 6140

For more information visit our privacy page

Last updated: 10th July 2023

• Our Capabilities
• Travel Tools
• Customer Sign in

Several old Tandem numbers have been discontinued as part of this upgrade. Please ensure you are calling the correct number by double checking the list below.

Our new customer contact platform gives us access to rich call analytics and helps us make informed improvements quickly.  For example, you can now request a call back during office hours to minimise call wait times.

For booking enquiries which cannot be completed online, please call your Tandem Travel consultant team on your dedicated 0800 number found on your booking statement.

Alternatively you can contact us on the numbers below:

Auckland: 0800 252 536 (Team Travel) or 0800 747 047 (Team Journey)

Christchurch: 0800 737 099

All of Government: 0800 707 102 or 0800 747 600

Groups/Conferences/Events: 0800 747 020

American Express Global Business Travel: 0800 080 129

Call us toll free from outside New Zealand

From Australia:  1800 469 276

From USA:  1800 242 3038

From UK:   0808 234 7920

From China:  400 120 1002

From India: 000 800 100 7838

From UAE:  800 0640 2778

From any other country: +64 9 336 3259 (charges apply)

If you are contacting us about government-set COVID-19 vaccination, pre-departure, and entry requirements, the Air New Zealand COVID-19 hub can help guide you through current travel requirements and direct you to the relevant Government websites for information relating to your destination.

We're here to help

Up-to-date travel alerts, international travel requirements, credit and refunds, manage your flight booking.

You can often make changes to your booking online. All you need is your six character booking reference ending in "H".

• Check to see if your booking has been held in credit
• View, change and cancel your bookings
• Add an extra bag or two to your baggage allowance
• Choose your seat
• Order or change your special meal
• Request a copy of your electronic ticket
• Confirm your contact details so we can keep you updated

Facebook Messenger

You can ask Oscar to:

• Resend my booking confirmation
• Confirm my seat selection
• Confirm my special meal
• Confirm my baggage allowance
• Check my Airpoints ™ balance
• Order a replacement Airpoints card
• Confirm my special assistance
• Reset my password
• Check my credit balance

And there's plenty of more ways he can help.

If your query is complex and needs the human touch, Oscar can connect you with one of our customer care team.

Pro-tip: Sign in to the website for the best Oscar and live chat experience.

Other contact options

Some of our most common help requests.

If you're looking to purchase a new service, please see our residential broadband or business broadband packages to discover more. If you'd like to upgrade an existing product, please sign in to our Self Service

Service Status

Onetravel   Reviews

In the Travel Agency category

Visit this website

Company activity See all

Write a review

Reviews 3.8.

3,075 total

Most relevant

I wanted to put 5 stars but they lie to…

I wanted to put 5 stars but they lie to me when they told me if I apply for credit card I will set $50.00 down. When I did I got approved but they didn’t drop the price down but I gut charged full amount plus extra $20.00 I don’t know why but I will find out. Sa far af the website this was chipper than Priceline, Expedia, cheap tickets, and some other websites.

Date of experience : 13 March 2024

Reply from Onetravel

Thank you for your feedback. If you have questions please contact our representatives.

Communication with the customer properly.

Ryan air let me down. They caused me big problem without communicating cancel my flight due to my debit card problem. They blocked my card permanently. Therefore I have to change to another airline which cost me more and longer journey. The airline has to speak to the customer directly and correct the errors. Ryan Air caused ME problems Lack of communication. Totally blocked me. NEVER TRAVEL BY RYAN AIR AGAIN. Your company worker is patient and vfery helpful. Finally he booked my flight himself.Very helpful.

Date of experience : 25 December 2023

Thank you for your feedback. We look forward to assisting with your future travel needs.

Getting better prices than anywhere…

Getting better prices than anywhere else- smooth booking!! Love it!❤️

Date of experience : 14 March 2024

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs

Bad experience

I purchased air tickets qnd received a call from one travell and my account wad debited with more than 3000 and i dont know what it was for

Date of experience : 09 March 2024

Thank you for your feedback. If you were charged more than you authorized please contact our representatives for assistance.

Easy to navigate site

Easy to navigate site, friendly help by phone from one button.

It was smooth sailing!

Date of experience : 01 April 2024

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward a assisting with your future travel needs.

Awesome thank you for everything

Date of experience : 31 March 2024

Middle-man Company that Overcharges on Hotel Bookings.

When I rebooked an existing hotel booking to include an extra person in a room, they tacked on a $120 "platform fee." Afterward, I received a notification that I had a booking on booking.com, which, to my surprise, cost $120 less than what they charged me. They also made my booking non-refundable, I would have had to pay $150 to walk out of the deal, which forced me to stick with it. It seems like they're taking hotel bookings, making the bookings themselves on bookings.com, and then charging customers a $120 premium. This company is a middle-man that overcharges bookings. Avoid them at all costs and use Priceline or Booking.com instead to book hotels yourself without unexpected fees.

Date of experience : 15 February 2024

Thank you for your feedback. We regret that it was not a satisfactory experience.

It was a good experience as far as it was quick and easy.…

It was a good experience as far as being quick, thorough, and no hassles on their part. I don't like putting all of my card info out for all eyes to see. Is it encrypted?? If they can block out personal information on other sites, why not here? I did like having the CVV number on the pop-up box, rather than with all my other info.

Date of experience : 26 December 2023

This company is a straight up scam

This company is a straight up scam. Made a flight purchase and needed to change dates which was allowed per their policy, but there’s no way to do this without going through their bot system so when you finally get to an alleged person they delay delay delay until “nothing can be done”. I requested the change within 10 minutes of booking and 2 days later after spending hours and hours with these so-called travel experts and all they say is we’re checking hold on or come back later. They promise to send emails or call and never do. They are liars as a business model, plain a simple. I had to just have my credit card company deny the charge and file for fraud to end the cycle incompetence and get my money back.

Date of experience : 16 February 2024

Thank you for your feedback. These concerns are already being investigated as they were also posted on another website.

They honors there price as shown…

They honors there price as shown online, not changed as other websites doing, when you checkout others online websites increased price. very honest services.

Date of experience : 05 January 2024

It’s a great experience and responses are quick. Price is reasonable

Date of experience : 05 March 2024

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

I spent 45 minutes on the Latam…

I spent 45 minutes on the Latam website, and got booted off each time after completing the direct sale. When I logged on to Onetravel, I got the same flight I wanted. It cost me $10 more, but at least I got my flight and no frustration

Date of experience : 23 January 2024

Thank you for your feedback. We are glad to learn that it was a satisfactory experience. We look forward to assisting with your future travel needs.

Pros and Cons

Pros: it was faster and easier to book than the Spirit airline app or chat feature. Cons: it didn’t take me more than a few minutes to input my info and press the pay now button but all of a sudden out of nowhere, as I was literally trying to pay and get my tix settled the fare increased by $50. Of course they shared it wasn’t their fault. Bahaha… it’s bait and switch. The bait was it was listed as the cheapest place to purchase them. Until you are told fare increase. I don’t like being played and clearly they think we are dumb. RESPONSE TO ONETRAVEL’S COMMENT Thank you for responding to me. Allow me to respond to your comment. When I went on the site to pay for our seats, there were at least 50 seats available from $250 all the way down to $20. Again, if you want good reviews and happy customers you need to PRACTICE HONESTY. I’m deducting a star and going from 3 to 2 stars for not being honest and transparent. It seems pretty apparent you knew that the “fare change” trick didn’t happen because millions of people world wide were buying up all the seats at the same time. Trust me, I don’t like doing this, I’d prefer to give happy 5 star reviews. I don’t enjoy giving bad reviews. Please don’t lie to your customers. Thank you!

Date of experience : 07 March 2024

Thank you for your feedback. With people all over the world able to go onto their computer or phone and search for the the same limited seats on any given flight it can be easy to see how fares and even flights ca sell out quickly. We do understand that this can be upsetting when it occurs and we regret any inconvenience

First time booking with one travel…

First time booking with one travel through kayak and I am so impressed with their fast and awesome costumer service. I will definitely book with one travel for future trips. Thank you!!

Date of experience : 03 January 2024

Nasty trick to get you to pay to pass on a seat preference

This was the most trusted of the four sites found by Wego that could book on a little Mongolian airline whose own website and app don't work. While I was booking they put up a screen asking for seat preferences When I went to book I noticed a charge and when I clicked on the little information ball it showed that it was a charge by them to pass on my preference to the airline I went back and erased my seat selection and the charge went away . After I approved the charge on the website they put up another seat selection screen with only one of my two legs on it. I chose a seat and when i looked at my booking conformation/receipt I'd been charged the additional fee!. I called them and he could hear me voicing in this review and hung up. I called back and got a better guy. The first customer service agent didn't know if he could reverse the charge and told me some stuff about it being necessary but the 2nd one did it right away. I learned from the guy I talked they are owned by same company as Cheapoair. Same customer service desk. I have used and liked cheapoair in the past. But be careful of this nasty trick.

Date of experience : 29 February 2024

Thank you for your feedback. We are showing no charges have been posted for seats

Easy to follow

Date of experience : 29 March 2024

Charged me a cancellation fee but…

I Purchased travel insurance and was told I could cancel my flight within 24 hours for free, or up until a day before the flight for a cancellation fee. I tried to cancel within 24 hours they then charged me the 40 dollar fee and told me that it wasn’t cancelled, and now its non refundable! It also says the flight IS refundable on the airlines page but onetravel refuses to acknowledge That. P.s. the representatives did absolutely nothing

Date of experience : 07 January 2024

Our representatives have reached out to this customer regarding the expressed concerns.

The payment verification process is…

The payment verification process is horrible Even though my credit card has been deducted the call center is always full. As you guys were unable to call my number from your end, I have called you multiple times to verify. BUT IT IS STILL NOT VERIFIED.

Date of experience : 20 January 2024

Our representatives have worked with this reviewer on the submitted reservation request

Easy and faster booking

Easy and faster booking. Very good price