princess cruises crew self service

Crew Self-Service

• Please fill in highlighted fields.

Need help logging in?

Crew Privacy Notice

• Your MAPS Id
• Princess / P&O Australia: Your Shipboard Performance Appraisal System password
• Holland America Line / Seabourn: Your Crew Self-Service password
• Forgot Password? Click here to reset your password
• While onboard: Contact your shipboard Human Resources Department

Buffet breakdown: Which cruise lines have self-serve buffets, and which ones don't?

It's time to pick up the tongs. Nearly a year since big-ship cruising restarted for U.S. passengers, a few things have changed with regard to onboard protocols — capacity is increasing , social distancing is practically nonexistent and masks are optional . But perhaps none of the changes is as disturbing to me as the return of self-service buffets, with six of the industry's eight major lines allowing passengers to, once again, serve themselves.

Don't get me wrong, I love a good buffet setup. What I don't love, however, is the blatant disregard of buffet etiquette by some passengers. I've seen people sneeze and then touch the communal serving utensils without washing up or — worse — simply forgo said utensils and grab food with their bare hands . Gross!

For cruise news, reviews and tips, sign up for TPG's cruise newsletter .

That's why I was so excited when, as an initial COVID-19 precaution, several cruise lines decided to make their buffets crew-served. Sure, it takes additional staff, and it can be annoying when someone else is in charge of your portions. But it's more sanitary — since some viruses (though not COVID-19) spread via contaminated surfaces — and it also helps to control waste. You can always go back for seconds (or thirds or fourths) if you want more.

But now that protocols are being relaxed, several lines have reverted to self-service. Others never offered a different option in the first place. Here, I'll run down a list of brands that have the serving spoons on the passengers' side of the sneeze guards, as well as the ones that are still holding out.

Carnival Cruise Line

Unlike several other cruise lines, Carnival 's buffets were always of the self-serve variety , even immediately after the line's July 2021 post-shutdown restart. Passengers on all Carnival vessels are able to serve themselves in the onboard buffets.

"Because the crew are all vaccinated, and because 95% of guests are [vaccinated] as well, and after all the professional advice we have taken, the buffets … are going to be exactly as they were, meaning you will serve yourself," Carnival brand ambassador John Heald said of the decision in a June 2021 Facebook post.

Celebrity Cruises

Along with sister brand Royal Caribbean, Celebrity was one of the first lines to say it would temporarily scrap self-service buffets. But the move might not be so temporary after all.

"For the foreseeable future, our buffets will be crew-served and not self-serve," the line told The Points Guy.

Disney Cruise Line

When Disney first brought its ships back into service, it employed crew-served buffets to help minimize the risk of germ spread. Effective April 1, 2022, its vessels' buffets are back to being self-serve.

Holland America Line

Because of its slightly older clientele, Holland America has always been cautious when it comes to buffets. Even before "coronavirus" became a household word, cruise lines had to contend with norovirus.

HAL ships switched to crew-served buffets several years prior to the COVID-19 pandemic, partially in an effort to combat potential outbreaks of norovirus, which is easily spread via contaminated surfaces. The line continues to employ the practice on all of its vessels.

"We made the switch to align with premium [cruising] and our goals for service," a representative from the line told TPG.

MSC Cruises

The first mainstream cruise line to restart operations with Mediterranean voyages in December of 2021, MSC Cruises initially began sailings with crew-served buffets. Effective April 1, 2022, it is back to allowing passengers to serve themselves.

Norwegian Cruise Line

Norwegian has been one of the most stringent cruise lines in terms of COVID-19 precautions. In the beginning, it was the first — and one of the only — lines to require full vaccination for all passengers, as well as crew members. That has since been relaxed.

As part of NCL's initial return to service, the line had the crew serve cruisers at its buffets, but it has since reverted to self-serve.

Princess Cruises

Princess ' cruise ships currently allow for self-service, with passengers able to pick up their own plates and utensils and scoop their own fare in most areas at the onboard buffets. Some stations are still served by crew members, however.

Royal Caribbean International

As one of the trailblazers in the crew-served buffet arena, Royal Caribbean required passengers to ask the crew for what they wanted when the line's sailings first returned in 2021. Starting April 2, 2022, the brand brought back self-service and issued the following statement:

"Royal Caribbean International will bring back self-service dining in ... the Windjammer Marketplace, Solarium Bistro and at private destinations. Grab-and-go dishes and single-serving portions will continue as a permanent offering."

Planning a cruise? Start with these stories:

• The 5 most desirable cabin locations on any cruise ship
• A beginners guide to picking a cruise line
• The 8 worst cabin locations on any cruise ship
• A quick guide to the most popular cruise lines
• 21 tips and tricks that will make your cruise go smoothly
• 15 ways cruisers waste money
• 12 best cruises for people who never want to grow up
• The ultimate guide to what to pack for a cruise

Understanding Crew Appreciation on Princess Cruises

Imagine yourself on a luxurious voyage with Princess Cruises, where every need is catered to and every desire fulfilled. In this captivating article, we will shed light on the concept of crew appreciation on Princess Cruises. Embark on a journey that unveils the deep respect and admiration bestowed upon the hardworking crew members who make your experience truly extraordinary. Discover the myriad ways in which their commitment and dedication are recognized, leaving you with a newfound appreciation for the exceptional service that sets Princess Cruises apart.

Table of Contents

What is Crew Appreciation on Princess Cruises

Crew Appreciation on Princess Cruises refers to the recognition and acknowledgment of the hard work, dedication, and exceptional service provided by the crew members on board. It is a crucial aspect of the cruise experience, aimed at enhancing guest satisfaction, motivating the crew, and fostering a positive work culture. Princess Cruises understands the importance of valuing and appreciating its crew members, as they are the backbone of the company and play a significant role in creating memorable experiences for guests.

1. Importance of Crew Appreciation

1.1 enhancing guest experience.

Crew appreciation is vital in improving the overall guest experience on Princess Cruises. When crew members feel valued and appreciated, it positively impacts their attitude towards their work, resulting in a higher level of service provided to guests. A satisfied and motivated crew is more likely to go above and beyond expectations to ensure that guests have a memorable and enjoyable time on board. The genuine care and personalized attention that crew members demonstrate towards guests create a warm and welcoming atmosphere, making the cruise experience truly exceptional.

1.2 Motivation and Performance

Recognizing and appreciating crew members’ efforts significantly contribute to their motivation and performance levels. Princess Cruises understands that happy and motivated crew members are more likely to excel in their roles and deliver exceptional service. By showing appreciation through various programs and incentives, crew members are encouraged to consistently perform at their best, promoting a culture of excellence on board. This motivation translates into positive guest experiences and ultimately strengthens the reputation of Princess Cruises as a leading cruise line.

1.3 Retention and Loyalty

Crew appreciation plays a vital role in fostering long-term retention and loyalty among the crew members of Princess Cruises. By acknowledging their hard work and dedication, Princess Cruises creates a positive work environment where crew members feel valued, respected, and part of a supportive community. This sense of belonging and recognition increases job satisfaction, reduces turnover rates, and encourages crew members to build a long-term career with the company. By investing in crew appreciation, Princess Cruises nurtures a loyal workforce that is committed to providing exceptional service and upholding the company’s values.

2. Princess Cruises Appreciation Programs

To ensure the continuous recognition and appreciation of their crew members, Princess Cruises has developed various appreciation programs.

2.1 Crew Awards

One of the ways Princess Cruises recognizes outstanding crew performance is through the Crew Awards program. These awards acknowledge exceptional service, leadership qualities, and dedication to guest satisfaction. Crew members who consistently exceed expectations and embody the Princess Cruises brand values are nominated and recognized by their peers and supervisors. The Crew Awards program not only celebrates individual achievements but also fosters a culture of excellence and friendly competition among crew members.

2.2 Employee Recognition

Princess Cruises values the contributions of its crew members and believes in recognizing their efforts. Through employee recognition programs, crew members are acknowledged for their hard work, innovation, and commitment to providing exceptional service. Whether it’s a simple “thank you” or a formal recognition ceremony, Princess Cruises ensures that crew members feel appreciated and valued for their dedication and positive impact on the guest experience.

2.3 Performance Bonuses

To further motivate and reward exceptional performance, Princess Cruises provides crew members with performance bonuses. These bonuses serve as incentives for crew members to consistently strive for excellence and deliver exceptional service. By connecting outstanding performance with financial rewards, Princess Cruises demonstrates its commitment to acknowledging and appreciating the hard work and dedication of its crew members.

3. Crew Appreciation Events and Activities

Princess Cruises organizes a range of crew appreciation events and activities to create a positive and enjoyable work environment for its crew members.

3.1 Crew Parties

Crew parties are a fun and celebratory way for Princess Cruises to appreciate the hard work and dedication of its crew members. These events provide an opportunity for crew members to relax, socialize, and enjoy the company of their colleagues outside of their regular work duties. Crew parties often include music, dancing, delicious food, and exciting entertainment, creating a festive atmosphere that promotes camaraderie and a sense of belonging among the crew.

3.2 Talent Shows

Talent shows are another popular crew appreciation activity on Princess Cruises. These shows allow crew members to showcase their unique talents and skills, whether it be singing, dancing, playing a musical instrument, or performing a comedy routine. Talent shows not only entertain the crew but also provide an avenue for individual expression and creativity. By organizing these events, Princess Cruises acknowledges the diverse talents of its crew members and encourages them to pursue their passions beyond their regular work duties.

3.3 Sports Competitions

Princess Cruises recognizes the importance of physical well-being and healthy competition among its crew members. Sports competitions, such as football, basketball, volleyball, and swimming, are organized to promote team spirit, camaraderie, and a healthy lifestyle. These events provide an opportunity for crew members to engage in friendly competition, build relationships with their colleagues, and unwind from their demanding work schedules. Princess Cruises values the well-being of its crew members and encourages a balanced approach to work and leisure.

3.4 Crew Excursions

Crew excursions are another way Princess Cruises shows appreciation for its crew members. These excursions provide opportunities for crew members to explore destinations and participate in cultural and recreational activities during their time off. By organizing these outings, Princess Cruises recognizes the hard work and dedication of its crew members and allows them to create meaningful memories beyond their regular work responsibilities. Crew excursions foster a sense of adventure, relaxation, and inspiration, enhancing overall job satisfaction and loyalty among the crew.

4. Personalized Crew Appreciation

In addition to organized events and initiatives, Princess Cruises also focuses on personalized crew appreciation to recognize individual achievements and milestones.

4.1 Crew Member Birthdays

Princess Cruises celebrates crew member birthdays to acknowledge the special day of each individual. Whether it’s a personalized greeting, a small gift, or a birthday card signed by their colleagues and supervisors, crew members feel valued and appreciated on their special day. By recognizing crew member birthdays, Princess Cruises fosters a sense of community and shows that each crew member is an essential part of the cruise experience.

4.2 Celebrating Milestones

Princess Cruises understands the significance of milestones and anniversaries in a crew member’s career. Whether it’s a year of service, a promotion, or other professional achievements, Princess Cruises honors crew members’ milestones with personalized celebrations. From certificates of appreciation to special recognition ceremonies, these milestones are marked with gratitude and pride, highlighting the dedication and commitment of crew members.

4.3 Acknowledging Exceptional Service

Exceptional service deserves exceptional recognition. Princess Cruises acknowledges crew members who consistently deliver exceptional service to guests. This acknowledgment can come in the form of public recognition, letters of appreciation, or even opportunities for career advancement. By highlighting and celebrating exceptional service, Princess Cruises reinforces its commitment to excellence and ensures that exceptional crew members are duly acknowledged and rewarded for their efforts.

5. Recognition from Guests

Princess Cruises recognizes the importance of guest feedback in appreciating and acknowledging the efforts of their crew members.

5.1 Guest Feedback

Guest feedback is a valuable tool in crew appreciation. Princess Cruises actively encourages guests to provide feedback on their experiences, including the exceptional service they received from specific crew members. Positive feedback from guests is not only a source of motivation for crew members but also an opportunity for formal recognition and appreciation from the company. Princess Cruises values guest feedback and ensures that it is communicated to the respective crew members, further reinforcing the importance of their contributions to the overall guest experience.

5.2 Crew-Guest Interaction

Interactions between crew members and guests are a fundamental aspect of the Princess Cruises experience. Princess Cruises encourages crew members to go above and beyond to create memorable experiences for guests, and these interactions often result in positive feedback and recognition. Whether it’s a friendly conversation, delivering exceptional service, or assisting guests with their needs, these interactions are an opportunity for crew members to receive instant recognition and appreciation for their efforts.

5.3 Guest Letters and Surveys

Princess Cruises values the feedback it receives from guests in the form of letters and surveys. Guests have the opportunity to express their appreciation for crew members who have exceeded their expectations. These letters and surveys serve as tangible evidence of the exceptional service provided by crew members and are shared with the respective individuals to acknowledge their efforts. Guest letters and surveys are highly valued by both crew members and Princess Cruises as they provide an external validation of the outstanding service standards upheld by the crew.

6. Crew Welfare and Benefits

Princess Cruises recognizes that a supportive and fulfilling work environment is essential in appreciating its crew members. To ensure their well-being and satisfaction, the company provides various welfare and benefits.

6.1 Accommodations

Princess Cruises prioritizes the comfort and safety of its crew members by providing them with comfortable accommodations onboard. Crew members are provided with living quarters that are equipped with essential amenities and facilities to ensure their well-being throughout their contract period. By offering clean and well-maintained accommodations, Princess Cruises demonstrates its commitment to the crew’s welfare and shows appreciation for their hard work and dedication.

6.2 Food and Dining

Princess Cruises understands the importance of providing nutritious and delicious meals to its crew members. Crew members are offered a wide variety of dining options, catered to different tastes and dietary preferences. The company ensures that crew members have access to wholesome and balanced meals, allowing them to stay energized and perform their duties at the highest level. By offering quality dining experiences, Princess Cruises demonstrates its appreciation for the crew’s hard work by prioritizing their health and well-being.

6.3 Health and Wellness

Crew members’ health and well-being are always a top priority for Princess Cruises. The company provides access to comprehensive healthcare services, including medical and dental care, to ensure the crew’s well-being throughout their employment. Additionally, Princess Cruises offers various wellness programs and recreational facilities onboard to support the physical and mental well-being of its crew members. By investing in crew health and wellness, Princess Cruises acknowledges the importance of their overall well-being and appreciates their dedication to their roles.

7. Training and Professional Development

Princess Cruises recognizes the significance of training and professional development in appreciating and empowering its crew members.

7.1 Continuous Improvement Programs

To ensure the growth and development of its crew members, Princess Cruises offers various continuous improvement programs. These programs aim to enhance the skills and knowledge of crew members through specialized training sessions, workshops, and seminars. By investing in their professional development, Princess Cruises demonstrates its commitment to the career advancement and success of its crew members. This investment in training and development also equips crew members with the necessary skills to exceed guest expectations and deliver exceptional service.

7.2 Skill Enhancement Workshops

Princess Cruises organizes skill enhancement workshops to provide crew members with opportunities to learn new skills or further develop existing ones. These workshops cover a wide range of topics, such as leadership development, guest relations, safety procedures, and language proficiency. By investing in these workshops, Princess Cruises empowers crew members to continuously improve their skill sets and contribute to the overall success of the company.

7.3 Career Advancement Opportunities

Princess Cruises offers meaningful career advancement opportunities for its crew members. The company recognizes the talents and potential of its crew members and provides them with a clear career progression path. By actively promoting from within, Princess Cruises creates a culture where crew members can envision a long-term career with the company. Recognizing and appreciating the growth and professional achievements of crew members contributes to their job satisfaction, loyalty, and motivation to excel in their roles.

8. Crew-Management Communication

Princess Cruises understands that open and effective communication between crew members and management is essential in appreciating and addressing their needs.

8.1 Open-Door Policy

Princess Cruises operates with an open-door policy, encouraging crew members to voice their opinions, concerns, and ideas directly to their supervisors. This open communication channel ensures that crew members feel heard, valued, and appreciated for their perspectives. By fostering transparent and inclusive communication, Princess Cruises creates a collaborative work environment where crew members are actively involved in shaping their own experiences and contributing to the success of the company.

8.2 Regular Feedback Sessions

In addition to open communication, Princess Cruises conducts regular feedback sessions to provide crew members with opportunities to share their experiences, concerns, and suggestions. These sessions allow crew members to receive feedback on their performance, address any challenges they may be facing, and receive guidance on professional development. By actively seeking and valuing crew members’ input, Princess Cruises demonstrates its commitment to their growth, well-being, and appreciation.

8.3 Crew Committee Representation

To ensure effective communication and representation, Princess Cruises encourages crew members to participate in crew committee representation. These committees act as a platform for crew members to address specific concerns, propose improvements, and contribute to overall decision-making processes onboard. By involving crew members in these committees, Princess Cruises acknowledges their unique perspectives, values their contributions, and appreciates their active involvement in shaping the cruise experience for both crew and guests.

10. Continuous Improvement and Feedback

Princess Cruises believes in continuous improvement and understands the importance of gathering feedback from crew members to ensure ongoing appreciation and satisfaction.

10.1 Crew Surveys

Princess Cruises regularly conducts crew surveys to gauge the satisfaction levels of crew members and gather feedback on various aspects of the work environment. These surveys provide valuable insights into crew members’ experiences, concerns, and suggestions for improvement. By actively seeking crew feedback, Princess Cruises demonstrates its commitment to continuous improvement and appreciates the contribution crew members make in shaping their work environment.

10.2 Performance Evaluations

Performance evaluations are another tool Princess Cruises employs to appreciate and assess the individual and collective contributions of its crew members. These evaluations provide crew members with constructive feedback on their performance, identify areas for growth and development, and acknowledge their strengths and achievements. By conducting performance evaluations, Princess Cruises showcases its commitment to recognizing the efforts of its crew members and appreciating their dedication to excellence.

10.3 Post-Cruise Reviews

Princess Cruises values the opinions and perspectives of its crew members after each cruise. Post-cruise reviews provide an opportunity for crew members to reflect on their experiences, share feedback on guest interactions, and suggest improvements to enhance the overall cruise experience. By actively seeking crew members’ post-cruise reviews, Princess Cruises not only demonstrates its commitment to continuous improvement but also appreciates their unique insights and contributions to the success of each cruise.

In conclusion, crew appreciation on Princess Cruises is instrumental in enhancing the guest experience, motivating and retaining crew members, and fostering a positive work culture. Through various appreciation programs, events, and personalized gestures, Princess Cruises ensures that its crew members feel valued, recognized, and supported. By investing in their welfare, providing training and development opportunities, promoting open communication, and continuously seeking feedback for improvement, Princess Cruises appreciates and supports the hard work, dedication, and exceptional service of its crew members.

Hi, I'm Mike, the author of Ocean Bliss Journeys. As the captain of this incredible website, my mission is to provide you with the ultimate sailing experience. Set sail on a journey of discovery with us and indulge in the perfect mix of adventure and relaxation. Our handpicked cruises offer unparalleled luxury and unforgettable destinations. From romantic getaways to family vacations and hidden gem exploration, I've carefully curated tailored packages to ensure every moment is cherished. So, join me and embark on your dream cruise today. Let's create memories that will last a lifetime.

Leave a Comment Cancel Reply

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

Princess Cruises introduces service for guests to contact crew

CrewCall allows passengers to call for assistance from wherever they are onboard MedallionClass ships

Princess Cruises

By Alex Smith | 14 June 2021

Princess Cruises is introducing an on-demand service that allows guests to call a crew member to provide in-person assistance anywhere onboard its MedallionClass ships.

CrewCall will be available on stateroom TVs and the MedallionClass app, leveraging the OceanMedallion wearable device to guide the crew member to the guest’s exact location. Additionally, a CrewCall Chat feature will let guests use a smart device to text a specific question or request that will be answered virtually by crew. 

“CrewCall significantly expands our MedallionClass service-on-demand capabilities allowing us to deliver high-touch, personalised service that doesn’t interrupt the vacation they are enjoying to find a crew member,” said Jan Swartz, president of Princess Cruises. “It minimises wait time at our guest services desk while simultaneously improving our responsiveness.”

Both CrewCall features will expand Princess’s OceanNow digital experience, allowing guests to order food, drinks and retail items for delivery to their location.

“Every minute a guest has to stand in line to wait for service or to have a simple question answered diminishes the value of their vacation,” said John Padgett, chief experience and innovation officer at Carnival Corporation. “OceanNow with CrewCall really delivers on the MedallionClass ‘service now’ philosophy and maximises the vacation value for all Princess guests by responding in the moment to their wants, needs, and desires without any inconvenience.”

CrewCall will be part of a new range of TrulyTouchless features that will be available to guests when Princess returns to sailing, starting with Majestic Princess in Alaska on 25 July. She will be followed by Regal Princess and Sky Princess sailing UK ‘Seacations’ from 31 July.

Tags: Princess Cruises     OceanMedallion

Related articles

• Princess Cruises offers range of new culinary options from celebrity collaborators onboard Sun Princess
• Princess Cruises takes delivery of Sun Princess from Fincantieri
• Princess Cruises and Fincantieri postpone Sun Princess delivery
• Diamond Princess arrives in Singapore for winter season
• Fincantieri begins constructing Princess Cruises’ Star Princess

Contact author

Recommended.

Fred. Olsen Cruise Lines becomes first cruise line to depart from Newcastle in 2024

Registration opens for CSI Design Expo Americas 2024

MSC Cruises resumes operations from mainland China

CLIA commissions study to chart future of decarbonisation

Celebrity Infinity hosts promotional event in Port of Thessaloniki

Cruise company executives discuss decarbonisation challenges at CLIA Cruise Week Europe

CLIA Cruise Week Europe 2024: optimism and frustration as cruise leaders look ahead to the future

Port of Vancouver expects record-breaking 2024 cruise season

The most popular stories of the month delivered to your inbox

• About Cruise & Ferry
• Newsletters
• Our partners
• ©2024 Tudor Rose. All Rights Reserved. Cruise & Ferry is published by Tudor Rose.
• About Tudor Rose
• Privacy notice and cookie statement
• Terms of Use

• Princess Cruises

Self service buffet?

By Minnie29 , May 20, 2022 in Princess Cruises

Recommended Posts

We are booked to sail on Enchanted Princess next month and are wondering if the buffet is now back to self service or whether the crew are still serving you onboard?   

Link to comment

Share on other sites.

Small dish/cupped items are self-serve, basically anything hot is staff-served. 

8 minutes ago, Cuedon said: Small dish/cupped items are self-serve, basically anything hot is staff-served. 

As above ,just off today.

How did you find the food onboard and did you pre-book any speciality restaurants?

2 hours ago, Minnie29 said: How did you find the food onboard and did you pre-book any speciality restaurants?

A month ago, food on the Majestic was fine... Food on the Island right now is... Questionable. I wouldn't say it's BAD (I haven't gotten sick, and I can get it down), but there are definitely preparation decisions that make me wonder. 

cruzrbachoua

This seems to vary...some ships are reporting the buffet is back to full self serve...folks on the Caribbean are saying this. 

1 hour ago, Minnie29 said: How did you find the food onboard and did you pre-book any speciality restaurants?

I found the food ok, very much standard princess menu /fish /meat ,portions are smaller I've noticed but ask for another dish if you like a choice of torn between 2 things on the menu it won't be a problem ....plenty of English bacon traditional breakfast at the buffet and more other choices fruits cereals ect, you won't be hungry ...serving to you which can be a bit unorganised but you will work it out just point at what you want  buffet situation is fluid so you might get to help yourself...I didn't do a speciality this time ...but heard of people not getting in ...I also think it could be length of cruise as we only did the 5 days so everyone wanted a booking ...if you can eat early you may get that booking ..

1 hour ago, Cuedon said: A month ago, food on the Majestic was fine... Food on the Island right now is... Questionable. I wouldn't say it's BAD (I haven't gotten sick, and I can get it down ), but there are definitely preparation decisions that make me wonder. 

That say's something, all right. 😄

2 hours ago, Cuedon said: A month ago, food on the Majestic was fine... Food on the Island right now is... Questionable. I wouldn't say it's BAD (I haven't gotten sick, and I can get it down), but there are definitely preparation decisions that make me wonder. 

More importantly, can you keep it down?

Ok..there’s usually hot dogs 🌭 and pizza on the pool deck..usually goes down and stays down pretty well with beverages of choice!  Oh and the French fries 🍟 !  Have never not found anything that does not work well for us! 😁

Just off of Royal Princess and the buffet was entirely self-serve. Was sadly disappointed by the pizza in Alfredo's. We ate there twice and were completely underwhelmed both times. The pizza wasn't even warm all over. It seemed like they had pre-cooked the crust and then just spread some sauce and toppings on it and heated it slightly. I get much better pizza at home from Papa Murphy's take and bake.

what about the pizza on the lido deck

2 hours ago, Thrak said: Just off of Royal Princess and the buffet was entirely self-serve. Was sadly disappointed by the pizza in Alfredo's. We ate there twice and were completely underwhelmed both times. The pizza wasn't even warm all over. It seemed like they had pre-cooked the crust and then just spread some sauce and toppings on it and heated it slightly. I get much better pizza at home from Papa Murphy's take and bake.

Good to hear that self service is making a return. 

Gigi's (Alfredo's on the Enchanted) was OK but they've changes the recipes for items we normally get & they just weren't the same. 

Please sign in to comment

You will be able to leave a comment after signing in

• Welcome to Cruise Critic
• New Cruisers
• Cruise Lines “A – O”
• Cruise Lines “P – Z”
• River Cruising
• Digital Photography & Cruise Technology
• Special Interest Cruising
• Cruise Discussion Topics
• UK Cruising
• Australia & New Zealand Cruisers
• Canadian Cruisers
• North American Homeports
• Ports of Call
• Cruise Conversations

Announcements

• New to Cruise Critic? Join our Community!

Write Your Own Amazing Review !

Click this gorgeous photo by member SUPERstar777 to share your review!

Features & News

LauraS · Started Friday at 06:20 PM

LauraS · Started Thursday at 07:00 PM

LauraS · Started Wednesday at 05:35 PM

LauraS · Started Wednesday at 11:50 AM

LauraS · Started Tuesday at 02:48 PM

• Existing user? Sign in OR Create an Account
• Find Your Roll Call
• Meet & Mingle
• Community Help Center
• All Activity
• Member Photo Albums
• Meet & Mingle Photos
• Favorite Cruise Memories
• Cruise Food Photos
• Cruise Ship Photos
• Ports of Call Photos
• Towel Animal Photos
• Amazing, Funny & Totally Awesome Cruise Photos
• Write a Review
• Live Cruise Reports
• Member Cruise Reviews
• Create New...

You are using an outdated browser. Please upgrade your browser to improve your experience.

Holland America Group

Serving princess cruises, holland america line, seabourn and p&o australia.

Royal Princess® Cruise Ship

A welcoming ambience and innovative offerings create the perfect way to see the world.

• Inaugural Cruise: June 16, 2013
• Christener: Her Royal Highness The Duchess of Cambridge
• Guest Cabins: 1,780 total
• Number of Decks: 19
• Tonnage: 142,229
• Length: 1,083 feet
• Height: 217 feet

Your Vacation – Effortless. Personalized.

Make your vacation truly yours on a Princess MedallionClass® cruise that features next-level technology, now on all ships. Enjoy fast, reliable Wi-Fi, TrulyTouchless™ experiences, food and drinks delivered wherever you are and so much more.

Learn more about Princess MedallionClass | Learn more about MedallionNet® Internet  

Accommodations

From the moment you step aboard, we want you to feel welcomed and right at home. And with attentive service from a friendly staff that knows what hospitality means, you’ll find your Princess® ship truly is your home away from home.

Photos, floor plan diagrams, amenities, and furnishings represent typical arrangements and may vary by ship and stateroom.

Most Luxurious Accommodations at Sea

Mini-suite with exclusive vip touches, add an element of luxury to your stay, spectacular views from your room, front row seat for beautiful scenery, our most affordable option, for guests with limited mobility, dining options.

Indulge your appetite whenever you wish on board Princess®. Every hour, our chefs are busy baking, grilling and sautéing great-tasting fare from scratch. Princess offers unparalleled inclusive dining options throughout the ship with a wide range of culinary delights to suit any palate, from endless buffet choice to gourmet pizza, frosty treats, decadent desserts and much more. 1

Dine My Way℠

Dine when, how and where you like.

A (Seafood) Fan Favorite Returns!

Alfredo’s Pizzeria

Hand-tossed pizza, hot out of the oven.

Horizon Court

An ever-changing selection of favorites.

International Café

Sip and snack around the clock.

Trident Grill

Traditional southern bbq, with poolside ease, specialty dining.

Dining on board a Princess® cruise ship is a joyful celebration and our specialty restaurants always deliver an extraordinary experience. They are among the best at sea – or anywhere. We serve dishes made with the freshest ingredients, and our menus reflect regional flavors from around the world. You'll find our specialty restaurants are the perfect place to celebrate any occasion. 1

A Dazzling Dining Adventure

A taste of italy, enjoyed in luxury, timeless steakhouse traditions, wines from around the world, celebrate seafood, a private breakfast with a view, a sweet treat from italy.

On every Princess ship, you'll find so many ways to play, day or night. Explore The Shops of Princess, celebrate cultures at our Festivals of the World or learn a new talent — our onboard activities will keep you engaged every moment of your cruise vacation. 1

Discovery at SEA Programs

Discover even more with discovery™.

Vegas Style Casino

For novices, casual players, or high rollers.

The Seawalk®

Unparalleled views of the sea.

Princess Live!

Lights, sound, action.

Take a Stroll into the European-style Piazza

The Shops of Princess

Tax and duty-free shopping.

Art Gallery & Auctions

Art lovers rejoice—enjoy exquisite art aboard.

Freshwater Pools & Hot Tubs

Soak in a world of relaxation.

Sports Court

Get in the game with a variety of activities.

MedallionNet® Wi-Fi

The best wi-fi at sea.

Afternoon Tea

Celebration of tasty teas and divine desserts, entertainment.

Original musicals, dazzling magic shows, feature films, top comedians and nightclubs that get your feet movin’ and groovin’. There’s something happening around every corner; luckily, you have a whole cruise of days and nights to experience it all. 1

Movies Under the Stars®

A reel treat day or night.

Princess® Watercolor Fantasy Show

A spectacle of water dances to music.

Original Musical Productions

Great venues large and small.

Music & Dancing

Dazzling entertainment every day and night.

Featured Guest Entertainers

At night, the stars shine bright on our stages.

Princess Theater

Broadway-style productions at sea.

Lively Nightlife

Good Spirits At Sea

Good spirits, good stories, joyful rejuvenation.

Revitalize and refresh body, mind and soul with Princess®. From rejuvenating spa treatments and the tranquility of a top-deck retreat reserved just for adults to our state-of-the-art fitness centers, you’ll find all the elements to come back new.

Experience the Ultimate Night of Sleep at Sea

Relax in a tranquil retreat just for adults, go ahead, be pampered – you deserve it, a host of ways to get an energizing workout, luxuriate in our largest-ever thermal suite, kids, teens & family.

From family-friendly stateroom options to enriching youth and family programs, quality time is time well spent. Onboard activities spark curiosity and fuel creativity while excursions ashore engage and inspire!

Explore the Treehouse

Step into the lodge, hang out in the beach house, quality time together.

1 Activities, dining and entertainment options vary by ship and are subject to change. Photos represent typical arrangements and may vary in detail or configuration.

• Princess Cruises

Self-service Buffet - Is it back?

By KruzPrincess , March 12, 2022 in Princess Cruises

Recommended Posts

KruzPrincess

I just read this on another social media site:  Someone on the Ruby Princess said the buffet was back to self-service. Can people who are currently on cruises confirm or clarify if not true?  Thanks. 

I know people are saying that lines are getting much longer now that ships are sailing with more people. 

Link to comment

Share on other sites.

Yes, it is true on Ruby.

1 hour ago, cvpends said: Yes, it is true on Ruby.

Thanks for responding. Is this happening on other ships?

I just got off of the Majestic today. That isn’t the case. You were for most items. The only items you could self serve were things like ceviche in a cup, smoothies at breakfast and maybe a couple of items already in a dish. I only ate at World Market buffet in the morning. It’s quite hectic and not organized very well. 

13 minutes ago, highloyo said: I just got off of the Majestic today. That isn’t the case. You were for most items. The only items you could self serve were things like ceviche in a cup, smoothies at breakfast and maybe a couple of items already in a dish. I only ate at World Market buffet in the morning. It’s quite hectic and not organized very well. 

Thanks for responding. 

It is not self service on the Sky as of 3/12.

It worked very well though.

Just got off the Emerald this morning. The buffet was not self-serve

Not on the Enchanted yet.

Cruzinnana47

Sorry to hear buffet back to self-serve on the Ruby, as we're sailing on her in May and we actually liked the idea of items served by crew.   Personally never cared for the chaos of all self-serve.  Would rather be in a line and have thing more organized....and less confusing.  Not to mention less chance of food contamination.

To each his own.  Guess I'll spend less time in the buffet and more in the IC.

2 hours ago, johnritt said: It is not self service on the Sky as of 3/12.   It worked very well though.

1 hour ago, Torfamm said: Just got off the Emerald this morning. The buffet was not self-serve

1 hour ago, MissP22 said: Not on the Enchanted yet.

Thanks everyone for responding. I appreciate it. Maybe the Ruby is just testing it. Maybe they were really short on staff and needed to do something. I guess we will wait and see what happens. 

44 minutes ago, Cruzinnana47 said: Sorry to hear buffet back to self-serve on the Ruby, as we're sailing on her in May and we actually liked the idea of items served by crew.   Personally never cared for the chaos of all self-serve.  Would rather be in a line and have thing more organized....and less confusing.  Not to mention less chance of food contamination.   To each his own.  Guess I'll spend less time in the buffet and more in the IC.

In all honesty, it was a bit of a PITA with the crew serving.  Granted, we only ate at the buffet for breakfast and the breakfast service was quite lacking overall.  That is/was my only complaint about my cruise.  There were numerous times I had to get the attention of the crew behind the stations to get served.  It seemed they were too busy talking amongst themselves. And the beverage service for breakfast was nearly non-existent.

If not for that, my time on the ship would have probably been nearly 100% perfect.

Are you currently on Enchantment?  Have they opened all 3 dining rooms?  How many pax on board?

Tonsoffun44

Have heard some people call the already prepared servings on individual dishes/bowls which they pick up themselves "Self Serve".  Not the traditional self serve as one plate go around from station to station spoon/ladle out your own serving amounts.  Without context - could be that's what the person meant and the old way isn't actually back. 

14 minutes ago, K.T.B. said:   In all honesty, it was a bit of a PITA with the crew serving.  Granted, we only ate at the buffet for breakfast and the breakfast service was quite lacking overall.  That is/was my only complaint about my cruise.  There were numerous times I had to get the attention of the crew behind the stations to get served.  It seemed they were too busy talking amongst themselves. And the beverage service for breakfast was nearly non-existent.   If not for that, my time on the ship would have probably been nearly 100% perfect.

We had the same experience on the Regal in Nov the few times we had buffet breakfast. 

We usually order room service breakfast. Hope that hasn't been stopped!

I'm currently on the Grand to Hawaii, and we've only been to the buffet for breakfast.  Cold items were already portioned into bowls, cups, plates, etc. that you could pick up yourself.  All hot items were served by the staff.  

Currently on the emerald. Only self service was a collection of premade items. Passengers aren't even able to grab their own utensil bundles. The buffet is a little bit of a madhouse honestly. Each server follows a passenger up and down the buffet until done. Still, it works. 

Buckeye10640

Self service was not back on Regal last week.  It didn't bother me much but sure would like to be able to get my own drinks if I want to.

17 hours ago, pilot said: Are you currently on Enchantment?  Have they opened all 3 dining rooms?  How many pax on board?

We are now.

About 2,500 on board. 

I'm not sure if all 3 DR are yet open.

Will check today.

Food hasn't been what it used to be.

There have been cutbacks in selections and quality. 

6 hours ago, MissP22 said: We are now. About 2,500 on board.  I'm not sure if all 3 DR are yet open. Will check today. Food hasn't been what it used to be. There have been cutbacks in selections and quality. 

Have you experienced long lines in the buffet? If you’re a buffet person, that is. 

I haven’t been back on a cruise yet. Personally, I’m concerned about long lines. The cruise I have booked for later this year is almost full. I’ve read that some are on cruises with 3000 people now. It seems to me that a self-serve buffet worked fine on half full ships, but how will it be on almost full ships? 

I eat the majority of my meals in the buffet. Pre-covid, I mostly ate a big fresh salad every day, sometimes twice a day. That really doesn’t seem possible now. I think I’ll miss it. I cruised on HAL a few times and hated their buffet. By the time I waited in different lines to get hot food, bread, salad, etc. it would all be cold by the time I sat down to eat. 

scooter6139

My wife doesn't really like any buffet while I do, so it's a battle of wills on where we get breakfast or lunch.  She usually wins on dinner though.  I just can't wait to see and try the larger buffet on the Discovery, as I am so used to those tiny ones on the Grand class ships.

8 hours ago, KruzPrincess said: Have you experienced long lines in the buffet? If you’re a buffet person, that is.    I haven’t been back on a cruise yet. Personally, I’m concerned about long lines. The cruise I have booked for later this year is almost full. I’ve read that some are on cruises with 3000 people now. It seems to me that a self-serve buffet worked fine on half full ships, but how will it be on almost full ships?    I eat the majority of my meals in the buffet. Pre-covid, I mostly ate a big fresh salad every day, sometimes twice a day. That really doesn’t seem possible now. I think I’ll miss it. I cruised on HAL a few times and hated their buffet. By the time I waited in different lines to get hot food, bread, salad, etc. it would all be cold by the time I sat down to eat.   

Just off the Regal with 2600 passengers. Ate at the buffet several times across all three meals.   You can certainly still get a salad, they make them  in smaller bowls but I expect you could ask for a plate for larger salad. The server will add any ingredients you want and as much as you want.  Lines were not long, I didnt feel it was any more or  less chaotic than before with people going in all directions . I did find it difficult to get drink refills,  though. 

Self-serve makes more sense on the Ruby because it's the old-style cattle-pen setup, where you're funneled into an enclosed area. Waiting to be served there makes the area more congested, and with crew congregated in a small space, actually increases covid risk. I've started bringing along my own plastic tray, so I can fill it with grab-and-go items and plates of food, as well as a quick breakfast at the International Cafe, so I'm not going back frequently to pick up more items, which is annoying and again increases Covid risk. I also sit in areas of the buffet where few people are, including outside, so I can fetch my own drinks, since we all know, but Princess can't yet understand, that serving spoons and glasses don't spread Covid. Other than desserts, I've also found nothing that matches Alfredo's in the buffet. Maybe when ships build up occupancy, they might go back to themed nights and be able to keep food warm and fresh, to give people a reason to visit there, but on all my Princess cruises it's been the weakest part of the dining experience for me. 

3 hours ago, Buckeye10640 said: Just off the Regal with 2600 passengers. Ate at the buffet several times across all three meals.   You can certainly still get a salad, they make them  in smaller bowls but I expect you could ask for a plate for larger salad. The server will add any ingredients you want and as much as you want.  Lines were not long, I didnt feel it was any more or  less chaotic than before with people going in all directions . I did find it difficult to get drink refills,  though. 

Thanks for that explanation. 

41 minutes ago, rj59 said: Self-serve makes more sense on the Ruby because it's the old-style cattle-pen setup, where you're funneled into an enclosed area. Waiting to be served there makes the area more congested, and with crew congregated in a small space, actually increases covid risk. I've started bringing along my own plastic tray, so I can fill it with grab-and-go items and plates of food, as well as a quick breakfast at the International Cafe, so I'm not going back frequently to pick up more items, which is annoying and again increases Covid risk. I also sit in areas of the buffet where few people are, including outside, so I can fetch my own drinks, since we all know, but Princess can't yet understand, that serving spoons and glasses don't spread Covid. Other than desserts, I've also found nothing that matches Alfredo's in the buffet. Maybe when ships build up occupancy, they might go back to themed nights and be able to keep food warm and fresh, to give people a reason to visit there, but on all my Princess cruises it's been the weakest part of the dining experience for me. 

You’re right about the buffet design on the Ruby versus newer ships. It’s been awhile since I’ve been on that size ship. Certainly something to think about. My booked cruise is on a newer ship, but I was thinking of booking the Ruby or Sapphire this summer. Thanks. 

16 hours ago, KruzPrincess said: Have you experienced long lines in the buffet? If you’re a buffet person, that is.    I haven’t been back on a cruise yet. Personally, I’m concerned about long lines. The cruise I have booked for later this year is almost full. I’ve read that some are on cruises with 3000 people now. It seems to me that a self-serve buffet worked fine on half full ships, but how will it be on almost full ships?    I eat the majority of my meals in the buffet. Pre-covid, I mostly ate a big fresh salad every day, sometimes twice a day. That really doesn’t seem possible now. I think I’ll miss it. I cruised on HAL a few times and hated their buffet. By the time I waited in different lines to get hot food, bread, salad, etc. it would all be cold by the time I sat down to eat.   

The lines aren't any longer but waiting for someone to come over and serve you can take a little extra time.  I'm used to just serving myself quickly and sitting down. 

I'm sure the crew will be happy when it comes to an end. 

The buffet seems to be as popular as ever. 

As a side note, they keep most things  covered up until they serve it. You have to read the little signs and decide if you want something. it just makes it harder to determine what you want. 

I think this is just the way the Enchanted is doing it. 

Please sign in to comment

You will be able to leave a comment after signing in

• Welcome to Cruise Critic
• New Cruisers
• Cruise Lines “A – O”
• Cruise Lines “P – Z”
• River Cruising
• Digital Photography & Cruise Technology
• Special Interest Cruising
• Cruise Discussion Topics
• UK Cruising
• Australia & New Zealand Cruisers
• Canadian Cruisers
• North American Homeports
• Ports of Call
• Cruise Conversations

Announcements

• New to Cruise Critic? Join our Community!

Write Your Own Amazing Review !

Click this gorgeous photo by member SUPERstar777 to share your review!

Features & News

LauraS · Started Friday at 06:20 PM

LauraS · Started Thursday at 07:00 PM

LauraS · Started Wednesday at 05:35 PM

LauraS · Started Wednesday at 11:50 AM

LauraS · Started Tuesday at 02:48 PM

• Existing user? Sign in OR Create an Account
• Find Your Roll Call
• Meet & Mingle
• Community Help Center
• All Activity
• Member Photo Albums
• Meet & Mingle Photos
• Favorite Cruise Memories
• Cruise Food Photos
• Cruise Ship Photos
• Ports of Call Photos
• Towel Animal Photos
• Amazing, Funny & Totally Awesome Cruise Photos
• Write a Review
• Live Cruise Reports
• Member Cruise Reviews
• Create New...

Crew Self-Service Log in to continue

For New Hires, Please Click Here

Forgot your password? To retrieve your password, please enter your e-mail address.

New hire login enter the following information to access your profile..

Type the code from the image

Hello MPs! At Magsaysay, we care about your dreams. To support you in achieving your personal and professional goals, please take some time to answer this short survey.

• Royal Caribbean's Housekeeping Team Leads by Example in Environmental Stewardship
• Come by the New Seafarer's House at Port Everglades

Royal Caribbean Beach Club To Open in Mexico

• Windstar Cruises and James Beard Foundation Celebrate Decade-long Partnership
• Carnival Legend to Homeport in Norfolk After Baltimore Bridge Collapse

Princess Cruises

Latest news related to Princess Cruises and articles submitted by crew members. Find out insight stories from the other side of the Princess cruise ships told by the crew.

Staff Member Dies Aboard Majestic Princess

A staff member aboard the Princess Cruises' ship Majestic Princess tragically passed away three days ago during a 14-day Alaska voyage. The staff member, identified as a UK national and working as a Digital Specialist onboard, was found dead in his cabin.

Ruby Princess Damaged After Hitting Pier 27 in San Francisco

The cruise ship Ruby Princess collided with Pier 27 in San Francisco during the early morning hours of Thursday, July 6, 2023. The incident occurred as the vessel was docking after completing a 10-night Alaska cruise. While damage to the ship's hull and the dock has been reported, no guests or crew members were injured, and operational systems remain unaffected.

Cruise Ship Positions With Extra Time Off

Working on a cruise ship offers a unique and exciting experience, but it also comes with challenges. One such challenge is the availability of time off for different positions onboard. In this article, we delve into various jobs on cruise ships and explore the likelihood of getting time off for each role.

Are There Limits on How Many Drinks You Get With Your Cruise Drink & Beverage Package?

The only cruise lines we know to have any limits on the number of drinks you can order are Carnival and Princess (which is owned by Carnival Corporation). They have a 15-drink limit on alcoholic beverages during the 24 hours from 6 am to 6 am. Non-alcoholic drinks aren't included in the 15-drink total.

Drink Packages On Cruise Ships

Beverage prices on cruise ships can vary depending on the package and cruise line. Most cruise ships offer beverage packages that provide access to a wide range of drinks, including alcoholic and non-alcoholic options. These packages are often available for purchase before the cruise or onboard the ship. It's important to carefully review the details of each package to understand what is included and any limitations or restrictions.

Port Pilot Dies While Boarding the Diamond Princess

A port pilot died while boarding the cruise ship Diamond Princess as the vessel was approaching the port of Nagasaki on May 5th. The tragedy happened at around 5:30 am local time when the 69-year-old pilot fell into the sea while climbing the ladder to board the Diamond Princess from a pilot boat, which is a standard procedure before cruise ship enters port and a local pilot takes control of the navigation.

Princess Announces Lavazza as Official Coffee Partner

Princess Cruises has announced that Lavazza, a renowned coffee brand, will be its Official Coffee Partner. Lavazza has been synonymous with the Italian coffee for over 120 years, thanks to its passion for delivering superior quality coffee. The partnership will see Lavazza offerings being introduced on Princess ships throughout the spring for guests, and hopefully for the crew, to enjoy the brand's hot coffee options and Ready-to-Drink cans. 

Grand Princess Crew Rescues Two Sailors

The crew of the Grand Princess rescued two sailors stranded at sea after their boat suffered engine failure and began taking on water near the coast of Wilsons, Australia. The sailors, a 58-year-old man and a 29-year-old woman, had escaped in a dinghy after activating the emergency beacon.

8 Tips for Rude Cruise Guests – How to behave appropriately and get extra service

Sometimes I felt like being on the edge of a cliff. When am I going to see my family again? How could my managers on board the ship be unfair? 

On top of all those concerns, some unpleasant guests are among my regular daily challenges. However, no matter how hard it was, I always kept in mind that the darkest hour of the night always comes just before dawn.

Diamond Princess passengers mark third anniversary of the Covid-19 outbreak

On February 3, Japanese passengers sailing aboard the Diamond Princess marked the third-year anniversary of the ship’s arrival at the port of Yokohama and the outbreak of COVID-19 aboard the vessel.

Recent posts

Royal Caribbean's Housekeeping Team Leads by...

Come by the New Seafarer's House at Port Ever...

Windstar Cruises and James Beard Foundation Celebr...

Royal Caribbean Beach Club To Open...

Related Articles