travel agent online booking system

Best Online Travel Agencies

Booking.com is our top choice for making your trip arrangements

Ligaya Malones is an editor, blogger, and freelance writer specializing in food and travel. Ligaya's work has appeared in publications including Lonely Planet and BRIDES.

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Planning a trip can be easier through an online travel agency than if you handle each aspect of the planning separately. You can book hotels, air travel, rental cars, and more through a single site, and booking everything together sometimes results in discounts. By inputting a destination, a range of dates, and other preferences, you will see a list of options for each aspect of travel.

The best online travel agencies offer options from the largest number of airlines, hotels, car rental agencies, and more. Look for sites that offer discounts for combining reservations for different aspects of your trip. For example, the best sites will have lower rates if you book both plane tickets and a hotel through their services. The best sites also provide reviews from customers who actually have booked through the service. These are our top picks.

• Best Overall: Booking.com
• Best Budget: Skyscanner
• Best Price Predictor: Hopper
• Most Innovative: Kiwi.com
• Best for Eco-Conscious: Kind Traveler
• Best for Social Impact: I Like Local
• Best for Design-Forward Homestays: Plum Guide
• Our Top Picks
• Booking.com

Kind Traveler

I Like Local

• See More (4)

Final Verdict

Frequently asked questions, methodology, best overall : booking.com.

 Booking.com

This industry leader offers one of the most comprehensive trip planning platforms on the Internet.

Lots of options to choose from

Interface is easy to use

Numerous filters to customize your search

Tricky to tell whether changes/cancellations can be made with Booking.com or the vendor directly

Booking.com was founded in 1996 and has grown into an industry leader that stands out for being one of the most comprehensive trip planning platforms out there. From one website, you can compare and book accommodations, flights (including one-way and multi-city flights), sightseeing activities, and even airport taxis. The website lists more than 28 million accommodation options, from hotels, hostels, and B&Bs to vacation homes and luxury resorts—you can browse more choices per destination on Booking.com than other online travel agencies. The website also performs well on cost and typically returns lower-than-average prices for flights and hotels. 

Booking.com's interface is also easy to use. On the home page, search for a hotel by entering your chosen destination and dates. Then, use the extensive list of filters—such as price range and distance from the city center—to narrow the results down and find the best fit. You can also search for a specific hotel, or seek inspiration by clicking through options grouped by destination or property type or by topic such as the country’s best Michelin-starred hotel restaurants or the top cities for vegan travelers. The flights, car rental, and other tabs are just as intuitive. 

Best Budget : Skyscanner

 Skyscanner

You can compare prices across airlines, hotels, and car rentals.

Simple interface

Option to toggle searches between specific dates or by monthly calendars

Search Everywhere button is great for spontaneous planners

Extra clicks are required to make a final purchase

Must read fine print for changes/cancellations—may need to deal directly with the vendor

Ads on the sidebar can be distracting

Find deals on airfare, hotels, and car rentals with an aggregator site like Skyscanner , which uses a metasearch engine to compare prices from all online travel agencies and the airline, hotel, or car rental company in question. Run searches with fixed dates, opt to compare airfare prices month to month, or click “Cheapest Month.” Searches also include options for nearby airports or non-stop flights only. With hotel searches, you can choose to select only from properties with free cancellation, a cleanliness rating of 4.5/5 or higher, or 3- or 4-starred hotels only. Car rental searches include an option to select “return car to different location.”

Once you’ve found the best rate, click on the link to be redirected to the third-party site to make your booking. Feeling spontaneous? The Search Everywhere button on the homepage offers a list of the cheapest flight deals for destinations both locally and across the world—just plug in your departure airport first.

Best Price Predictor : Hopper

The company claims a 95 percent accuracy rate at predicting when flights and hotel rates will be cheapest.

Color-coded system makes it easy to determine cheapest days to buy

App is easy to use

Option to track flights and receive alerts when the best time to buy arises

Some have mentioned the app functions better as a research tool than a booking tool

Unclear whether Hopper will price match if you find a cheaper flight elsewhere

Hopper is a travel app available on iOS and Android that aims to help travelers save on airfare by usng historical data and their own algorithm to predict when flights will be cheapest. Just type in where and when you’d like to fly and Hopper will present you with a color-coded pricing calendar indicating how much tickets are likely to cost. (Green is the least expensive, then yellow, orange, and red for most expensive.) Hopper will also recommend you either buy now or wait, or you can choose to watch a trip and receive notifications on the best time to buy. In addition, the app has expanded to offer hotel and car rental price predictions, too.

Some newer features since the app’s inception in 2009 include an option to freeze a price for a limited time—for an extra fee—as well as exclusive app-only discounts. Hopper is free to download, and you can choose to book directly through the app, though some users mentioned they use Hopper as more of a research tool before booking directly with the airline or hotel. The company claims a 95 percent accuracy rate at predicting flight rates up to a year ahead.

Most Innovative : Kiwi.com

This metasearch engine scours the web to piece together the ideal itinerary using planes, trains, buses, and more.

Creative itineraries get you where you need to go, especially if you’ve got a multi-stop trip

Kiwi Guarantee offers rebooking or cancellation protections

Nomad option appeals to travelers with a lot of flexibility

Creative itineraries mean you may not fly out of the same airport you flew into

Kiwi Guarantee has an additional fee

Charges all-in-one fee for booking flights, trains, buses (though you can always purchase a la carte)

Travelers planning multi-city destinations and seeking a bargain, as well as those looking to take planes, trains, and automobiles to get there, might consider Kiwi . Kiwi is a metasearch engine that scours and pieces together itineraries from various airlines (even if they don’t have a codeshare agreement), considers multiple airports (even if your arrival airport is different from departure), and offers booking options, whether you’re looking at very specific dates or more general ones (up to 60 nights).

Some will find the ability to make multiple bookings for a particular trip more convenient than going at it manually several different times, though note that you must opt into the Kiwi Guarantee program to access rebooking and refund protections should your reservation change or be canceled. Kiwi’s Nomad option allows you to plug in a bunch of destinations you’d like to visit and the length of your intended stay, and the website will churn out the most affordable itineraries for review.

Best for Eco-Conscious : Kind Traveler

A give-and-get business model means booking accommodations with exclusive perks, a donation to environmental organizations, and more.

All participating hotels include a local give-back component

Exclusive savings and perks

Participating hotels are located in some of the most beautiful places in the world

Inventory is much smaller compared to other booking platforms

Some of the amenities mentioned are based on availability only

In 2022, Kind Traveler (an online trave agency focused on hotel bookings) announced an increase in environmentally and socially conscious hotels, charity donations, voluntourism opportunities, and additional perks like waived resort fees or a welcome amenity.

Unlock exclusive hotel rates and perks from participating Kind Traveler hotels with a minimum $10/night minimum donation to a local charity. For example, stay at the Six Senses Laamu in the Maldives and receive up to $33 off the nightly rate and perks such as a food and beverage credit and an Earth Lab or Alchemy Bar workshop when you make a donation to Manta Trust. The organization funds coastal research to protect the island nation’s large yet fragile population of reef mantas.

Select from more than 140 participating hotels from the Hawaiian Islands to Bozeman, Montana, and the Maldives. Charities include wildlife, human rights, arts, education, and environmental preservation organizations.

Best for Social Impact : I Like Local

Choose from a host of travel experiences with the peace of mind that 100 percent of the cost goes directly to local partners.

Social impact mission woven into organization’s business model

Immersive experiences led by local guides

Range of experiences offered

May not be best fit for those seeking upscale, luxury experiences and stays

Can’t sort experiences by a list of countries (though an interactive map is available)

No experiences outside of Africa and Asia

For an online travel agency with a booking platform designed to route dollars spent directly to the communities travelers intend to visit, consider I Like Local . Visit the website to browse a host of travel experiences in countries including Indonesia, Kenya, and Cambodia. Experiences include homestays and farmstays as well as wellness and culturally oriented experiences—from cooking and cycling tours to weaving classes.

To search for an experience, select from drop-down items like travel dates and experience categories, or view a global map and click on a country to view experiences that way.

The platform got its start in 2014 and has grown to 4,000 local hosts across nearly 20 countries. As a social impact organization, 100 percent of each booking fee goes to local hosts. To date, 16,000 travelers have booked with I Like Local.

Best for Design-Forward Homestays : Plum Guide

Browse and book seriously vetted, design-forward vacation homes.

Highly curated inventory of vacation rentals across the world

Design-forward

Thorough vetting process

Does not publish guest reviews

Other platforms have homes available across more destinations

When it comes to booking a vacation home, serviced apartment, or condo, travelers are spoiled for choice. Plum Guide is an online travel agency that specializes in accommodations—though not just any home makes its directory. The company claims that each potential home listed on its site must jump through 150 hoops to be included, from internet speed and mattress and pillow quality to the showers’ water pressure and the home’s proximity to dining, shopping, and attractions.

Search by a featured collection on the website such as “ pet-friendly homes ” or “one-of-a-kind homes in Palm Springs.” Scroll to the bottom of its homepage to view its top destinations, as well as a list of all destinations where Plum Guide homes are available, including Barbados, Mexico, Portugal, Switzerland, the U.S., and Turkey. Note: From the top right-hand corner of the site, use the dropdown menu to select currency of choice.

As long as you know what you value most out of your travel experience—such as affordability, social impact, or luxe accommodations—there’s an online travel agency to help plan your next trip. Be sure to read the fine print, as some agencies are third-party websites and not direct vendors. If you're not sure where to start, Booking.com is your best bet for a smooth user experience and hard-to-beat offers on flights, hotels, and other travel arrangements.

What Is the Biggest Travel Agency?

Our choice for best overall, Booking.com, is known as an industry leader with listings for all major hotels, airlines, car rental companies, and more. It boasts more choices for accommodations per destination than any other site, and we found its interface to be user-friendly.

Are Online Travel Agencies Worth It?

This depends on your needs and priorities. The best online travel agencies certainly can save time by booking everything all at once. However, if you're someone who is good at haggling and enjoys the details of planning a trip, you might be able to find better deals by reaching out to hotels or other destinations and speaking to someone personally.

Is It Cheaper to Book Online Than With a Travel Agent?

Not always. A travel agent you know and trust should have the experience and connections to find deals that can match or surpass what you'll find online. Additionally, if something goes wrong, travel agents provide you with an actual person you can use as an advocate to correct the problem . But if you don't have access to a good travel agent, online sites still provide plenty of ways to streamline planning and save money .

We considered dozens of online travel agencies and narrowed down the options based on user experience, volume and quality of inventory, unique offerings and specials, and customer reviews. We also assessed travel companies’ environmentally and socially conscious policies.

Catherine Falls Commercial / Getty Images

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What is Travel Agency Software?

Related software category:, why is capterra free, i'm looking for travel agency software that is:.

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Top 7 best travel agency software in 2024

What is travel agency software and who is it useful for, what benefits does travel agent software offer.

• Simplified booking processes: Customers can compare and book flights, accommodation, and services from various suppliers via a user-friendly travel booking system.
• Automation of back-office tasks: Automated itinerary creation, invoicing, and payments help businesses save time and boost productivity.
• Real-time inventory management: Centralized inventory data enables businesses to make customized recommendations and prevent overbooking.
• Built-in Customer Relationship Management (CRM): Businesses can better manage customer relationships by tracking interactions and preferences.
• Immediate cost savings: Businesses can access negotiated rates and discounts to provide competitive pricing.
• Enhanced decision-making: Businesses can easily access insights into sales, revenue, and other key metrics to help inform future business strategies.

What features and functionality to look for in travel agency software

The best travel agency software in 2024, 1. travelperk.

Core strengths:

How customers rate travelperk, travelperk pricing.

• Starter: This plan is completely free to use, with no monthly subscription fee. The first 5 bookings each month are completely free too (with a 5% booking fee thereafter). You’ll have access to consolidated invoicing, unlimited cost centers, one policy and approval workflow, and travel restriction information and alerts.
• Premium: For $99/month and a 3% booking fee, you’ll have access to concierge services and savings of up to 25% with VAT-ready invoices.
• Pro: For $299/month and a 3% booking fee, you'll unlock unlimited policy and approval workflows, unlimited budgets by cost center, custom reports and insights, and access to corporate rates.
• Enterprise: This option is designed for enterprise businesses that want to customize their requirements. To find out more about this plan, get in touch with an expert .

Discover today how to give your execs a top-notch travel experience that will have them smiling every step of the way.

• A centralized booking platform provides travel agents with access to a range of travel options, including flights, accommodations, car rentals, and more.
• Sabre’s GDS allows travel agents to search, compare, and book travel services for their clients.
• A mobile app enables travel management companies (TMCs), corporate travel managers, and travelers to access, manage and organize their business trips and itineraries.
• CRM tools help travel agencies manage customer information, preferences, and communication history.
• Reporting and analytics features provide insights into booking patterns, sales performance, and other key metrics to help travel agencies make informed business decisions.

How customers rate Sabre

Sabre pricing.

• Businesses can publish mini websites for each project to help their clients visualize the whole trip in one go.
• Businesses can consolidate suppliers within a personal catalog for easy management.
• Budgets can be adjusted flexibly using dynamic pricing to align with each client's requirements.
• Ezus automates trip costing to help agencies stay within each client's budget.
• Travel proposal documents and quotes can be customized and tailored to an agency’s unique branding.

How customers rate Ezus

Pricing information.

• Starter: $139 per month.
• Professional: $399 per month.
• Premium: $849 per month.
• Enterprise: Customized subscription prices are available for larger enterprises.

4. Dolphin Dynamics

• Tools to help manage and book travel services, including flights, accommodations, tours, car rentals, and cruises.
• A travel CRM helps agencies manage customer information, preferences, communication history, and interactions to boost targeted marketing efforts.
• Integrations with suppliers, including airlines, hotels, and car rental companies help agents access real-time product availability and accurate pricing information.
• Reporting and analytics features enable travel agencies to gain insights into sales, revenue, booking trends, and other key performance metrics.
• Each platform and its workflows and processes are customizable to meet the unique needs of each business.

How customers rate Dolphin Dynamics

Learn more about travelperk, 5. travelport.

• Travel agents can access booking platforms where they can search, compare, and book flights, accommodation, car rentals, and other travel services from multiple suppliers.
• Travelport provides APIs that enable travel agencies to integrate Travelport's data and booking capabilities into their own systems and websites.
• The platform’s “Productivity Automator” feature streamlines workflows and reduces the number of manual back-office tasks.
• Businesses can process payments, manage commissions, and handle financial transactions within the platform.
• Travel agencies can access reporting and analytics tools to gain insights into sales, revenue, booking trends, and other important performance metrics.

How customers rate Travelport

Travelport pricing.

• Businesses can improve efficiency and reduce costs with completely automated sales workflows.
• A reporting engine helps businesses access accurate profitability reports for each tour and package product.
• Reports on supplier performance help companies understand the revenue generated for each supplier, aiding in renegotiations for better commissions.
• Businesses can access multilingual quotes, invoices, and travel itineraries.
• Automated payment reminders enable quicker reconciliation.

How customers rate Lemax

Lemax pricing.

• Juniper’s booking engine enables businesses to create personalized vacation packages for their customers.
• Businesses can access yield management tools and adjust prices and offers according to market conditions.
• A flexible booking system enables customers, travel agencies, and affiliates to offer products at discounted or commission-based rates.
• Wholesale tour operators can easily offer a wide range of products from a single platform to reach thousands of clients.
• Businesses can manage their product portfolios and update availability, change prices, and sell complementary products directly from the platform.

How customers rate Juniper

Juniper pricing.

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
• Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
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Travel Booking Engine Software

We automate the entire search and booking flow so that you can focus on real customer care

World’s Best Travel ERP Solutions Provider 2023

The World Travel Tech Awards are voted on by travel professionals, media, and consumers worldwide, and celebrate the full spectrum of the global travel technology sector.

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GP Solutions is a certified development partner of Amadeus — one of the top Global Distribution Systems.

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GP Solutions is a member of Sabre Developer Partner Program and entered it as a Sabre Developer Partner. This opens up opportunities to build highly productive solutions using Sabre technology platform.

You can’t overestimate the importance of an online booking on your travel portal. Once set up, it’s bound to expand your revenue streams, opening your travel services to new customers.

GP Solutions offers you more than just a booking platform. We deliver travel booking software with a comprehensive line-up of automated search-and-book features, from travel product listings to invoice management and analytics.

Related Case Study

Cutting-edge booking engine for an ambitious saudi travel startup, we bring online booking within your reach.

We developed our online travel booking system to be flexible and targeted to address specific challenges of travel businesses. Fill your technology gaps with our solutions depending on your company needs:

Tour Operators

Book directly from wholesalers and sell your own packages to both your partners and the end customer.

Cruise Lines

Extend your outreach to digital-savvy travelers and help them book cruises and ancillary services from any device.

Online Travel Agencies

Use our travel agency booking engine as the backbone of your business and manage your direct and partner sales.

Destination Management Companies

Offer your self-operated inventory for online booking and automate your B2B and B2C sales.

Travel Management Companies

Set up self-booking tools for corporate clients, configure corporate policy, approval flows, corporate tariffs, etc.

Not In This List?

Reach Out to Us and Start Selling Online Using Our Reservation System!

What You Can Exchange Via API

We’ve rolled out a range of online booking management and processing solutions based on both our GP Travel Enterprise platform and custom tools made to fit your particular needs. We equip our booking engine for travel with a wide range of features to meet the requirements of modern travel suppliers:

• 180+ turnkey modules available
• B2B & B2C sales functionality
• Integrated API connection to 75+ suppliers
• Smart travel itinerary builder
• Adaptive interfaces with cross-browser and mobile support
• 18+ built-in payment gateways
• Private account for partners
• Effective sales management tools
• Built-in Travel CRM
• Multiple currency and language options

Your Product Listings & Search

We make it easy for you to list and manage your direct self-operated products and those provided from a 3rd party via our Inventory module and API connections to travel suppliers:

Self-operated Inventory

• Put your products online, including those from offline suppliers
• Create diverse travel products (hotels, transfers, activities, charters, etc.)
• Update availability in real time
• Configure dynamic pricing policies

API Connection to Suppliers

• Tap into thousands of competitive travel products from 75+ suppliers
• Keep your listed products updated at all times
• Add new suppliers when you need them
• Keep your time-to-market to a minimum

Our Clients Say

“Our company would like thank GP Solutions for being so cooperative in implementing software solutions for our company in the shortest possible period. Your team has manifested the ultimate operational excellence and highest professional and personal competence. We consider your team’s cohesion and unity spirit as the key stone of our project’s success.”

Sven Schiller

“ We’re impressed with their willingness to always find a way to make things happen.It is a very honest relationship we have with our team at GP and they really do feel like an extension of our own company. This isn’t something you find every day.”

Josea Browne

“I can highly recommend the services of GP Solutions. During the past 1.5 years, our company has been working with GP Solutions on a new project of ours. The company offers high quality services. We can say that we have always been satisfied by their work.”

Dennis Behnsen

“Their expertise in travel-oriented development and their team’s wide range of skills has been huge for us. Engage their people as soon as possible within your project timeline. They have a fantastic level of expertise on all development fronts that will help your project get moving quickly.”

Marc Blaser

“GP Solutions continues to produce high-quality outputs thanks to their dedication and commitment to delivering their projects on time. The team is highly adaptable, and internal stakeholders are particularly impressed with their vast industry experience.”

Benjamin Weller

“Due to their experience in travel IT we’ve selected GP Solutions to work on a custom project for TOURCOMPASS, which involved interaction with Amadeus. We found GP team to be professional, dependable and responsive. We are pleased to recommend GP Solutions GmbH as a reliable travel technology partner.”

Claus Palmgren Jessen

Billing & Invoices

We build shopping carts into our online travel booking engine tools, integrate them with multiple payment gateways, and connect to your accounting systems for you to easily manage your finances.

• Accept payments securely
• Automate billing processes
• Issue and manage invoices
• Track financial metrics

GP Travel Enterprise: CRM Module

Our travel automation platform includes Extended CRM as a separate module. It allows to track customer records and interactions thanks to detailed and actionable customer profiles.

CRM API Integration

If you are using your own third-party CRM system, we will seamlessly connect it with our travel booking engine software via an API. We’ll make sure the systems exchange data effectively with no duplicates and errors.

Learn More About CRM Integration

Booking Portals and Mobile Apps

A sleek and user-friendly customer-facing UI is essential to generate sales. We provide full-fledged online booking portals and mobile apps based on our travel booking engine API.

Build from templates

Our specialized B2C and B2B app builders will help you set up intuitive and responsive front-ends based on customizable templates.

Booking widgets

If you’re already running a website or an app that still lacks booking features, we can easily integrate our pre-designed booking widgets. This way you can expand your travel services to online and mobile audiences in a matter of days.

Our multi-skilled team of developers will build a fully custom interface from the ground up, so that your online ticket booking service could truly stand out.

From Our Experts

Behind the scenes: how tour operator back-office system works.

We decided to create this article to take you on a guided tour behind the scenes and present a modern tour operator back-office to you in a digestible and clear fashion. We’ll also dig deeper into modern development trends and some noteworthy setup peculiarities.

Get in Touch with Us!

Next steps after filling out the form:

• Please expect one of our travel tech consultants to reach out to you within 24 hours.
• Next, we will arrange an introductory meeting, to learn more about your online travel booking engine software requirements.
• We proceed to analyze your scope of requirements, and we are open to sign an NDA if necessary.
• Our travel tech consultant will prepare a formal project implementation proposal within 2–5 days after it’s taken to work.

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Travel agency online booking software

Lemax is a complete online booking software that automates your entire workflow! Speed up sales and booking journey to deliver a better experience and increase revenue.

Travel agency booking software

Lemax is advanced online booking software that combines back office, online booking (B2C) and partner booking (B2B). It is a cloud-based software so you can access it anytime from anywhere.

Our online booking management software handles:

• Catalogue definition – input all your products (accommodation, flights, activities, transfers, rent-a-car, vessels, cruises…) and create complex travel packages or groups
• Book travel products and flights directly  – from 3rd party suppliers and GDS systems
• Tour management – create tours by entering input services and easily define selling price
• Automated supplier ordering – communication with your suppliers is completely automated
• Online booking B2C – publish your travel products online
• Partner booking  – reservation system to allow your partners to book easier
• Reservation management – create reservations, enter customers, track payments
• Document creation – create invoices, vouchers, receipts
• Finances and Accounting – complete management of your receivable and payable
• Reports – get better insight into your travel agency business and find critical spots

Learn more about Lemax features or request a personalized software presentation .

Complete sales automation

Improve efficiency and reduce your costs with your sales workflow completely automated.

Quote and invoice quickly

Win more sales with quick responses and beautiful itineraries.

Expanding selling channels

Boost your sales by being able to easily add and manage different sales channels.

Maximize revenue

Your Sales agents do not follow up? Use automatic follow up emails and achieve >30% increase in your win rates.

Automate operations

Reduce costs with automatic supplier inquiry & confirmation process. Handle 10x more reservations with the same number of employees.

Automate upselling and reselling

Increase your sales with automated and tailored emails to your customers so they can purchase additional travel products.

Business intelligence

Use exact numbers to improve productivity and drive your company in right direction with smarter planning and decisions.

Travel Products

Finances and Accounting

Lemax team understands the complexities of the DMC business

Chief Operating Officer Liberty Int. Tourism Group, Austria

Expat Explore and Lemax’s partnership is built on the shared core values

Head of Finance Expat Explore Travel, UK

The Lemax Team is proactive and trustworthy!

The Lemax team is incredibly responsive. While many tend to focus solely on sales, at Lemax, the system provides a service to every department. The teams are very organized and trustworthy. I truly felt like we were in good hands all along the way.

General Manager Beyond Times Square, USA

Lemax’s detailed and professional approach has been impressive

Product Manager Singita, South Africa

Lemax brings high level of automation

Group CFO Asian Trails, Bangkok, Thailand

Another member of our team that can actually do more than five people

General Manager My Costa Rica, Costa Rica

We have a reservation system that we can trust again!

Group Project Manager The Albatross Group, UK, AU

No.8 Tours grew the number of sold tours by 43% since using Lemax

Co-founder and CEO No.8 Tours, New Zealand

Using Lemax for FITs now shows it’s strong side

Founder SETT Worldwide, Germany

User friendly. Effective. With a dedicated support team!

Operations Director World Leisure Holidays, South Africa

More than 35+ amazing customers worldwide

Want to learn how to improve efficiency and increase revenue?

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What are online travel agencies? The ultimate guide to OTAs

Love them or not, online travel agencies (OTAs) play a critical role in every property’s distribution strategy. According to Expedia Group’s 2023 Path to Purchase report, OTAs captured 51% of online hotel & lodging bookings and possess the visibility and marketing power that most individual properties cannot achieve on their own. 

Working with OTAs isn’t just a matter of signing up and hoping for the best. To take advantage of the opportunities and avoid the pitfalls, you need to actively manage your listings, pricing, and inventory and take a strategic approach to online distribution. 

If done correctly, adopting the right OTAs as part of your distribution strategy can actually help drive direct bookings through the “billboard effect.” Building a comprehensive channel mix incorporating different types of OTAs will ensure you reach your target audience and secure a steady stream of reservations. 

See which OTAs dominate globally, regionally, and across property types based on Cloudbeds customer data and how properties like yours use OTAs as part of their distribution strategy. 

At Cloudbeds, we know the world of OTAs and distribution channels can be complex. We’ve created the Big Book of OTAs to help demystify this process and explain how to create a recipe for success when working with third-party distribution channels.  

What is an online travel agency (OTA)?

An online travel agency (OTA) is a website that acts as a search engine for travel. They connect providers across the travel industry to help travelers easily plan their trips. On OTA sites, travelers can often access package deals with accommodations, airfare, cruises, rental cars, and more .

On average, travelers view 141 pages of travel content in the 45 days before booking a trip, with OTAs making up 67 of those pages. Therefore, properties must be active on as many channels as possible to increase brand awareness and drive bookings — both OTA bookings and direct bookings (more on this later). With the increased popularity of OTAs around the world, hoteliers now have access to markets once unattainable.

How do OTAs work?

Online travel agencies emerged in the 1990s, using the internet’s extensive reach to aggregate global travel supply into a single place so consumers could book their own travel online. These self-service tools reshaped the hotel industry and the way travel was researched and booked, as the general public could now easily plan their trips and reserve their airfare, accommodations, and tours on their own rather than rely on a physical travel agent.

Sites such as Expedia.com, Booking.com, Airbnb, Orbitz, Hotels.com, and TripAdvisor are often consumers’ first stop when researching and booking their next trip. These sites offer a seamless user experience at all stages of the buying process: problem/need recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior.

Properties of all types and sizes can connect to multiple OTAs through an integrated channel manager . A distribution system, like a channel manager, shares room inventory and rates from your property management system (PMS) to your booking engine and OTAs. Properties that use a channel manager can streamline hotel operations, increase hotel revenue via revenue management best practices , and increase occupancy across channels (all without the fear of overbookings). 

OTA business models

Hotels form partnerships with OTAs by basically outsourcing marketing to OTAs, who then make money through two business models: the merchant model (guest pays the OTA  in advance) and the commission model (guest pays the hotel at check-in or check-out). Most OTAs offer a blended model so that hotels can let guests choose which option they’d prefer. 

The merchant model

In this model, the online travel agency acts as the merchant of record and collects payments from guests at the time of booking. Once the guest has checked out, the OTA pays the hotel. Contracts exist between hotels and OTAs to provide a set number of rooms to the OTA at a favorable rate. The OTA then makes a profit off each room sold but must meet its contractual thresholds.

The agency (commission) model

In this model, the consumer books via the OTA but pays the hotel directly at the time of checkout. The hotel then pays the OTA a commission on the total value of the booking after checkout. There are no contracts, and rates are set by hotel management. 

The advertising model

This model has increased in popularity and exists on metasearch sites such as Google Hotel Ads, Tripadvisor, Trivago, and KAYAK. Metasearch engines work primarily on a cost-per-click basis where hotels can promote their rooms with links to their direct booking engine, and pay a fee based on the number of clicks they receive. Some of these sites, such as Google, also offer a cost-per-acquisition model (also known as “pay per stay”) where the property pays a percentage of the total reservation cost upon completion of the stay.

For hotels, it can be frustrating to watch distribution costs rise without getting more in return, but there are costs associated with direct bookings too. Demand doesn’t appear without at least some sort of distribution or marketing strategy in place, and those marketing campaigns, loyalty offers, special deals, and direct booking tools have a cost to the hotel. That’s why it’s important to use OTAs wisely and in conjunction with your own direct marketing strategy. 

Online travel agencies vs. online travel agents

Before the rise of OTAs, it was the role of a travel agent to book leisure and business travel. This is because travelers back then did not have access to hotel availability and rates the way we do today. While the internet has made it easier for travelers to book their own trips online, some segments like luxury, corporate, and group travelers still prefer to utilize a person, or online travel agent, to help plan and book a trip.

Travel agents are beneficial when planning complex trips such as a destination wedding, honeymoon, or corporate trip. They have the expertise and connections to find unique accommodations at better rates than most people can find themselves.

Travel agents such as Kuoni have a team of destination experts who work behind the scenes to curate tailor-made accommodations, experiences, and itineraries. Their in-person stores allow travelers to enjoy a glass of champagne while meeting with a travel expert to plan their dream vacation.

Travel agents usually have a portfolio of properties they recommend to travelers and take a commission fee, similar to OTAs. Strong relationships with travel agents can help properties drive more bookings in alternative segments than the OTA market.

Difference between OTAs and metasearch

With so many online booking channels available today, it can be challenging to understand the difference between certain channels.

Metasearch websites like Skyscanner act as aggregators and display hotel information and room rates from a variety of online channels, including OTAs like Agoda, Trip.com, Travelocity, or Priceline.com and a hotel’s website. It enables travelers to compare all of their hotel booking options in real time across the web so that they can book the best deal.

OTAs provide room rates and booking capabilities for only one channel — their own. Meanwhile, metasearch sites can display up to twenty or more results.

Properties can invest in hotel marketing efforts through metasearch engines. Metasearch sites rank listings and it pays off to be near the top. Paying to have your listing higher in the ranks to drive more direct bookings can drive serious results. 

Is Google an OTA?

Google is often a traveler’s first stop when looking for a hotel room. In recent years, Google has changed the hospitality industry with its products. Google offers Google Hotel Search, which acts as a hotel metasearch platform. When a traveler enters a property’s name into Google, it will show all of the rates and listing information from across the web.

Google also has free booking links , a game-changer for independent hotels as they can list their direct rates and links to their own website within the Google Hotel Search box. This option encourages potential guests to book direct.

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The Pros and Cons of Booking Through Online Travel Agencies

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You’re likely already familiar with online travel agencies, even if you don’t travel often. These companies — such as Priceline , Expedia and Orbitz — act as intermediaries between you and a travel provider.

Booking your travel through an OTA can be a good idea in some circumstances, but you’ll want to be wary of its pitfalls. Let’s take a look at the pros and cons of online travel agencies, so you’ll know what to use to book your next vacation.

Pros of booking through online travel agencies

There are certainly advantages booking through online travel agencies, though you’ll find different experiences whether you’re using public OTAs — such as Kayak — or private ones like those offered by your card issuer, such as the Chase's travel portal .

✅ It may be cheaper

When searching for flights online, you may see different prices for the same routes that vary across websites. Although it may be a result of fare type — for example, some search results may not clarify that a fare is basic economy rather than main cabin or economy — other times, the difference comes down to competition for your business.

Online travel services will often offer slightly lower prices on flights in an effort to entice you as a customer. This is true for both hotels and airlines.

» Learn more: Best credit cards for online travel-booking websites

✅ It can earn you more rewards

Have you ever heard of shopping portals ? By logging into a shopping portal, you can earn rewards for purchases made with many online merchants. Some hotel chains, such as Hilton , Marriott and IHG , can be accessed through shopping portals while still booking directly on the hotel website. In this way, you can earn rewards with the hotel directly as well as with the shopping portal.

The same isn’t true for shopping portals and most airline sites. However, many public online travel agencies are accessible through shopping portals, which can then earn you rewards for airfare bookings. By opting to book in this way, you’ll be able to earn points or cash-back rewards through the shopping portal that you’d otherwise miss.

Some card issuers will also reward you heavily when using their online travel services. Clear examples of this can be seen with Capital One and Chase. With the Capital One Venture X Rewards Credit Card , for example, you’ll get 10 miles per dollar spent on hotels and rental cars booked through Capital One Travel .

The Chase Sapphire Reserve® is similar. With this card, you can get 10 Ultimate Rewards® points per dollar spent on hotels and rental cars booked through Chase's portal.

While these numbers are high, it’s important to remember that there are trade-offs when booking through an OTA rather than directly with a hotel or airline. We’ll get into that a little later.

Online travel agencies offered by your card issuer may not feature the same prices as booking directly; you’ll want to compare these before committing to a purchase.

Some card issuers will go so far as to give your points more value when redeeming through their online travel agencies.

This is true with the Chase Sapphire Preferred® Card . When redeeming points on Chase's travel portal, you’ll get 1.25 cents in value per point rather than 1 cent elsewhere.

» Learn more: How much are your airline miles and hotel points worth this year?

Cons of booking through online travel agencies

There are several downsides when it comes to using online travel services for booking travel. It mainly comes down to the fact that travel providers prefer that you book directly with them — and offer more perks to woo your business.

❌ It can be harder to change a booking

Ever needed to change a flight after it's booked? No matter the reason, attempting to alter or otherwise cancel a flight can be a hassle — especially if you’ve booked through a third party.

Generally speaking, rather than offering you direct assistance, both hotels and airlines will recommend you contact the online travel agency you’ve booked with in order to make any changes.

While you may be able to make changes or get refunds with the travel agency, airlines and hotels can — and will — offer much more flexibility when you’ve booked with them directly. You may also be subject to additional fees charged by the online travel agency, which can erase any savings you’ve received.

❌ You may not receive elite benefits

This is the real kicker for anyone wanting elite status. Although airlines will almost always recognize your elite status and allow you to earn miles even for bookings made through an online travel agency, hotels and rental car companies will not.

This is especially important for hotel chains. Earning elite status with hotels generally relies on elite night credits. Although these can be earned in a variety of ways — including having complimentary status by holding certain credit cards — the main method of acquiring elite night credits is by spending nights in hotels. Rooms booked through an online travel agency do not count toward elite status as elite night credits.

Additionally, you will not receive any of the benefits of your existing elite status if your booking is through a third party. This can mean the loss of perks such as room upgrades, complimentary breakfast and even free Wi-Fi.

» Learn more: The best airline and hotel rewards loyalty programs this year

❌ It may be more expensive

Did you know that many hotel chains have best price guarantees? Hyatt, Hilton, Marriott and IHG all have a guarantee that’ll give you either points or a discount if you find a better rate elsewhere.

These guarantees are generous; Hilton, for example, will match the rate and then discount it by a further 25%.

Although you’ll need to file claims for these guarantees and they face limitations — such as a 24-hour window from when you made the booking — you can save a lot of money on your stay if your request is approved.

Online travel agencies can be hit or miss

There are two sides to every coin and this is no different, as there are several benefits and limitations of online travel services. Depending on your needs and loyalty program status, you’ll want to choose whether to book directly with a travel provider or rely on OTAs to do the job for you.

Booking travel through credit card portals from issuers like Chase and Capital One can earn you big rewards. But if you anticipate altering your travel plans or aim to earn elite status instead, booking directly is the way to go.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1x-5x 5x on travel purchased through Chase Ultimate Rewards®, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®.

1.5%-6.5% Enjoy 6.5% cash back on travel purchased through Chase Travel; 4.5% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 3% on all other purchases (on up to $20,000 spent in the first year). After your first year or $20,000 spent, enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

$300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

on Capital One's website

2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

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Otrams is the best choice between the travel management technology systems. they have a professional high skilled team, supportive, flexible, and working with us as partners..., one of the best brand names in the market., otrams is a good system, easy to use and implement. supported by a great team., the team is very helpful and always available for our queries and concerns even in their busiest times. the otrams engine is highly automated, thus helping us to reduce man power which lowered our operations costs..., amazing tech company to work with, quality & trained engineers, very good products team., build your online travel business with the most powerful travel technology, we have pricing plans that are designed to suit your business needs.

The Growth Story of Tripathon Travel

Watch Mr Zahir Al Jabri talk about how he grew his travel business from an apartment to a multinational travel company.

How technology from OTRAMS and the teams at Qtech Software helped them stay competitive and add new services to consistently grow their business.

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Online Travel And Reservation Management Solution (OTRAMS)

OTRAMS is a world leading Travel Technology Platform . It is a complete travel ERP system built to drive seamless operations for destination management companies, Online travel agents, travel agencies and wholesalers. With over 190 supplier integrations and 600+ features, OTRAMS is one of the most powerful Tour Operator Software.

Services : OTRAMS can drive your agency operations with Booking Engines for Hotels, Flights, Transfers and Car Rentals. It adds layer or services like Activities booking, Group Booking, Dynamic Packages for your agency to deliver a complete travel experience.

Additional services like Visa booking, Local Contracting, Extranet, Travel Insurance booking provides you the opportunity to create a well-rounded services portfolio for your business.

Global Presence : OTRAMS is the flagship travel ERP system of Qtech Software used by over 50 travel companies in over 36 countries. It delivers a travel booking engine par excellence, features travel inventory management with multiple API integrations and back-office software.

Security & Reliability : Its security systems and comprehensive set of features make it the trusted choice of global B2B and B2C players. With strong security protocols and business intelligence features you can drive your travel business with 100% confidence. OTRAMS is the preferred travel booking software for agencies all around the world!

Industry Leading Customer Support : Our travel booking systems include access to our dedicated customer support structure. All our clients get a dedicated key account manager with 24×7 support. OTRAMS also has an inbuilt CMS for customer communication and multilingual support.

In the age of the internet, a company’s growth potential is only limited by two factors- its imagination and its technology. With OTRAMS, you can unlock the next phase of growth, and bring your business goals to fruition.

About Qtech Software:

Qtech Software is a technology company you can trust. For over 15 years we have been delivering excellence through our products and services.

Our deep expertise in travel technology has enabled us to create one of the best travel software solutions in the industry.

Our customers and partners attest to the capability and performance of our travel software solutions, which is visible through our long-standing associations and continuous growth.

Qtech Software has been consistently awarded:

Middle East’s Leading Travel ERP Technology Provider 2018 , 2019 , 2020

World’s Leading Travel ERP Technology Provider 2017 , 2018 , 2019 , 2020

In 2024, we proudly maintain our position as the Middle East’s Leading Travel ERP Technology Provider.

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Travel Agent system

Our online travel agent system enables travel agencies sell flights, hotels and packages online, manage reservations, connect to multiple travel suppliers, manage inventory and generate quotations..

Flightslogic is an international travel technology and travel software company and we serve travel companies from 100+ countries across four continents. Flightslogic platform is powered by 200+ suppliers across flight, hotels, car, sightseeing, vacations and other ground services.

We partner with our clients to provide strong distribution capabilities - B2B/B2C / B2B2C travel technology, automate travel business process, powerful back office system, flexible content management system and feature a unique standardization element.

Flightslogic develop and enable access to extensive range of travel suppliers which includes all GDS, LCCs, 600,000+ Hotels, 200,000 Activities, 50000+ Car rental locations, Crusies, Eurail, Bus, Insurance and tours and travel experiences worldwide.

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The world together.

One of the leading online booking engine providers EXCLUSIVELY for travel agencies. Our aim is to provide you with a fast and easy online access to the products your clients are asking for, wherever and whenever that may be.

Travel Agent System - The Complete Software Solution for Travel Agencies or OTA

Travel agent system is the emerging technology that simplifying complex business travel processes. it makes them more effective and saves enormous time with its automated features by automating complicated tasks.

Travel Agent Software- a Perfect Solution to Automate Travel Business

FlightsLogic is a World's Leading Travel Technology Company worldwide. Our aim is to extend their profits and boost client service. Our travel agency online greatly helps travel corporations, therefore.

There are 2 ways in which to shop for flights online directly with the airline, or via a Travel Agency Marketing. Though buying directly with the airline is obvious, Travel Agency System is a bit more sophisticated.

And since one of the highest question travelers have is whether a given OTA is reliable, it’s useful to know more regarding what OTAs are before deciding for yourself if the potential savings are worthwhile.

Travel Agents hold the role of marketing and administering packages from various Travel Agent System to their personal clients based on what they’re searching for and what package suits every client best.

While several Travel Agency Marketing basis on a pick gathering of destinations most agency can specialize in a spread of destinations so they can assist you to narrow down a package for that specific destination or are you are searching to travel to base on your budget, the most well-liked technique of travel agency online and interests.

Our Travel software will then work directly with the Travel Agency System to excellent your requests and supply the tour operator with the knowledge and payments they need.

With the rise of internet use in everyone’s lives severally booking your tour package directly with Travel Agency Online is currently more on the market than it had been within the past, therefore, requiring the use of technology to understand what operators were out there and on the market.

Our Travel Agency System is designed to facilitate online reservations and bookings for clients as well as staff and agents. It goes without saying that such a very important method needs reliability and efficiency that a decent Travel Agency Online can give.

The first advantage of using a booking and reservation platform is the accuracy and convenience for clients when availing of your booking services online which can be exhausted in real-time.

Customers are afforded updated booking information, a secure payment mechanism, and a number of alternative options to change and expedite booking tasks and processes.

You can be overcome by the sheer range of travel agency online programs presently accessible, all of which are claimed by their vendors because of the best ones.

But what’s best for your business is something only you can be able to verify. It's wise that when you exit trying to find a Travel Agency Online you are knowledgeable of what would work for you based on your specific needs.

The first logical issue you can be able to knock off your exploration of the Travel Agency Marketing landscape is to undertake out a number of popular platforms.

You can do this through the free trial plans or demo commonly offered by FlightsLogic Travel Agency System suppliers, providing you with the possibility to check and do a comparison of the claimed options and capabilities.

Your first-hand assessment can be complemented by reading the findings of specialists who have subjected the product to an in-depth review and scored them based on business standards and user delight, rather like we do here on our website. By considering tools that garner high review ratings, you further narrow down your choices.

Normally customers are absent from the best wholesaler to suit their target market. FlightsLogic not only hooks them with the cheapest provider however also negotiates on the secured cash on their behalf.

How Can Travel Agency Software Make a Huge Success of the Travel Business?

As a Travel Agency Marketing company, we keep an eye fixed on the rising sector in the travel arena and do our best to come with an innovative travel booking engine software each time.

Travel isn't to simply vary around however it's to explore new concepts and new visions. In order to ease your zeal and zest of travel, FlightsLogic is a travel domain specialist who has mastered themselves in fabricating solutions within the field of business acumen and travel agency marketing.

We offer state-of-the-art Travel Agency Online solutions at your fingertips. Without the box and more travel software we have got a slice a niche within the travel acumen.

Our user-friendly Travel Agency System speaks concerning everything concerned with your travel queries. Our travel search engines will section you the best flights on to the destination you need, the date you would like to and your budget desires.

You can get the right list of the agencies through which you can book your tickets with the assistance of our travel agency system. Our internet booking engine aids you in straightforward and fast bookings of tickets for anyway.

We design the best Travel Agency System for domestic and international air ticket booking. Our straightforward travel booking system qualifies you to get the best suggests that of travel of your choice and luxury.

We also develop travel affiliate programs wherever you can book tickets for flights and different services for your customers.

Our Travel Agency Online softens the work of travel agent’s financial gain off their work.

We even have got hold of experience in following key areas to travel web application development, travel website development, development and designing of a travel portal, API integration , developing travel software and enhancing your present travel portal in accord to the market desires.

Our travel agent system which can be used by any business taking bookings for days, nights, hours or minutes, or regular events. If you're direct to giving up on finding travel agency online which will work precisely as you need, you have finally found the proper scheduling system.

Our Travel Agency Online will merge with all well-liked website designers, countless cloud-based apps like Google Calendar & Analytics, list managers, CRM and accounting systems. Our travel agency system has been designed to assist create your life as a tour operator easier.

As your business grows, you might notice that you have less and less time to do what you love obtaining out there to run tours and interacting with your customers.

Integrating our travel agency online can facilitate obtaining more bookings, through to saving time by automating your operations. Everything that we provide is thus you can higher specialize in the items that matter most to you.

Customize your reports and see the data that's necessary for you. Adding our online travel agency system suggests that you can cut down on tedious admin work while still having the ability to stay your finger on the heartbeat of your business.

We constantly operate to stay the travel agency online at the highest of the online reservation system game. This not only ensures that managing your business is created seamless and straightforward, but it also permits you to offer much better expertise to those that touch your customers.

Run your business while you're ‘on the go’ using our easy app and have peace of mind that you simply will access your manifests and bookings from anyplace. Choosing FlightsLogic implies that you’ve picked the Best Travel Agency System on the travel market.

A good Travel Agency Marketing must not create the booking method troublesome for you and your clients. It must have intuitive functions that create it straightforward for clients to get data, updates, and support, fill ready forms, scheduling bookings, and method payment.

Remember, travel agency online and reservation is virtually closing a sale and so, a revenue generator. In the same manner, for your convenience and peace of mind, your Travel Agency System should be flawless and reliable.

You would not desire a client to travel to a different booking service because of your system tough a flaw. Travel Agency Online must have the subsequent basic options of user-friendly it should be comprehensible and usable to any quite user.

If a user finds it difficult to book with the system on your website, they can simply explore for another website. Data management must have the functionalities you need to gather and analyze knowledge like daily, weekly and monthly booking volumes.

Also, it must be equipped with reporting tools and a centralized repository for client data and alternative pertinent knowledge. The inventory management system must be ready to map out and itemize each booking service you offer whether it's a tour, and modify or update things in your inventory.

Calendar and scheduling it synched along with your website, integrated with your workplace apps and connected with your payment system, a calendar keeps track and informs you of booking commitments, schedules and changes.

Client and vendor support must be responsive and have a feedback mechanism thus customers can relay their issues and you can address them quickly.

Similarly, you must be ready to straightaway reach the vendor if problems come about within the system. Automated updates it's important that there's a real-time and automatic change of booking data, booking type generation, price rates, invoices and also the like, as well as having the ability to remotely access all data.

Social media integration permits you to require and accept bookings directly from customers on social media platforms. Mobile device compatibility for any time anyplace accesses to real-time booking data by travel agents, workers, and alternative involved personnel.

Revolutionizing Online travel

• Multiple Sales Channels - B2C, B2B, B2B2C, B2B2B, Call Center, Front Desk
• Low cost of ownership
• Online Booking Engine - Flight,Hotel,Holiday Package,Car,Sightseeing and Transfers
• GDS, XML & Travel API Integration
• Complete booking management system
• Comprehensive reporting module

Flight+Hotel

Vacation packages, itinerary creator, our clients are, online travel agencies, tour operators, hotel booking portals, meta search engine, let us put the #no.1 cloud solution, from ibm to work for you, every project we take on starts with the aim of being our 'best yet', so you can be assured that our attention to detail and high quality work is present in every job we craft. we want our customers to be as excited and proud of the end product as we are, and we strive towards that goal every day., ranked best travel api globally, reasons to work with flightslogic.

• Most affordable online reservation system.
• Market proven end to end solution on cloud.
• Unique B2B and Back office module.
• Enhanced reservation flow, affiliates network, sales and analytics tools.
• Comprehensive booking management tools
• Multi languages and currencies in the booking engine
• Real time inventory

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Africa : Zimbabwe, South Africa, Kenya, Tanzania, Nigeria, Egypt | South Asia : Bangladesh, Bhutan, Maldives, Nepal, Srilanka | South East Asia : Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam | Middle East : Jordan, Oman, Qatar, Saudi Arabia, UAE, Yemen, Bahrain, Kuwait, Turkey | Europe : Austria, Germany, Denmark, Ukraine, Portugal, United Kingdom, Netherlands, Croatia | North America : United States, Canada, Mexico | Central America : Caribbean Islands, Dominican Republic.

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The software travel agents have been waiting for.

Simpler Smarter Everywhere

Whether you are a travel agent, a travel agency, or an agent host, Tess provides the tools and services that will help you build your business.

Tess by Travel eSolutions, LLC

Tess, by Travel eSolutions, LLC, is an online application completely dedicated to helping travel agents and agencies become more efficient and accurate. Whether you are a large host agency or a single agent Tess will save you time and money.

It all starts with your clients, managed in a custom CRM. You record the trips and bookings that you sell and Tess will help you track the payments you receive from the wholesaler or venue. Tess will calculate the commission through any number of agents and sub-agents to ensure that money is always reconciled and that you know if you have unpaid bookings.

Tess for the Travel Agent

Tess provides a travel agent with all of the tools they need to manage their business. The responsive web application works on any device, anytime, anywhere.

• CRM to manage all clients and leads
• Trips, Bookings, Documents, Invoices, Notes and Task
• Reports and Metrics
• Automated Bon Voyage and welcome home emails to your clients
• Recieve commission payments from Agency, Host, or Wholesaler
• View details on over 250,000 properties and ships
• Track your bookings across suppliers and destinations
• Manage group trips, from simple getaways to complex destination contracts
• Know when you have commissions due or overdue
• Build email templates in an easy to use designer
• Get help quickly through an integrated help desk

Tess for the Travel Agency

• Manage any number of agents and sub-agents at different comission levels
• Pay all agents with the click of a button
• Access your data anytime and import it into other systems for analysis
• Manage vendor/supplier details including metrics on usage
• Get help with custom reports and data extracts
• Completely replace ClientBase and Trams
• Individual support to help import your existing data

Tess for the Host Agency

Host agencies have unique needs and Tess scales to fill them seemlessly.

• Agents and agencies get all of the benefits of Tess listed above
• Manage commissions due, adjustments, unclaimed bookings, COOP, bonus
• Simple payment for all agents
• Integration with ACH systems
• Custom analytics based on your companies needs
• Free accounts for back office employees
• Custom pricing for large host agencies
• Custom integration with existing systems
• Custom import of historical data
• Completely replace ClientBase and Trams or keep them in place and seamlessly integrate

The online booking system for tour and activity businesses

Online booking software designed for tour operators and resellers to automate, save time, get connected and grow.

Better booking management starts here

Rezdy online booking software is designed to help you:

Automate operations

Drive more bookings, improve guest experience, reach more customers, tour management made easy.

Get the booking system features you need to manage tours and activities end to end. Rezdy tour operator booking software helps you easily manage your experience-based business by automating tasks like guest and booking management, communications, reporting and billing. Fully flexible and customized to your business needs.

Get time back to focus on delivering delightful experiences for your guests.

Connecting supply with demand

Rezdy distribution platform offers award-winning connections with thousands of global & local resellers like Viator and Google Things to do, plus tools to manage each channel seamlessly. Connect your tours easily via a single managed connection to unlock new revenue streams.

Rezdy connects you to the largest independent supply and distribution network across the whole Experience Industry.

Faster and more secure payments

Our selection of 30+ online payment gateways means that you can improve your website conversion rate by efficiently processing bookings with an integrated payment solution.

Accept payments anytime, anywhere with RezdyPay – your convenient booking payment system with world-class security. Use RezdyPay to accept mobile wallet payments through GooglePay & ApplyPay, manage payments in different currencies, and offer a seamless customer checkout experience.

Grow your business with leading integration partners in the travel industry

We connect you with tourism industry partners around the world, 25k+ resellers globally and locally, 100k+ experiences worldwide.

In 2023, Rezdy operators grew their revenue by 25%, won't you join us?

Ultimately sydney.

“Rezdy has become a vital part of our administration and a solution to our admin problems. It’s opened up a whole new space for where we can go."

Go Car Barcelona

“Rezdy is easy to use... and it’s a very affordable monthly fee. Since deploying Rezdy we’ve seen a 20% jump in online bookings.”

Salt Air New Zealand

"Rezdy has just made the booking process incredibly efficient and easy for our customers, so it sets up a really positive start to their experience with us."

Why choose Rezdy's online travel booking system?

Our products are user-friendly and intuitive.

Easily set up and manage operations with features like automated comms, manifest management, reporting and more. Rezdy online booking software won Capterra’s Best Ease of Use award in addition to the top 20 global reservation platforms.

You stay in full control

Your privacy is important to us. You own your data, branding, website and your customer relationships. Rezdy is customizable and flexible so you can stay in control.

You enjoy flexibility and freedom

No lock-in contracts plus unlimited products, users and connections on all plans. Rezdy makes it as easy as possible for you to control your reservation software both online and offline.

Our reservation software is tried and trusted

We work with thousands of operators and agents in over 100 countries. With around 90 different currencies supported, it’s no wonder that tour and activity providers around the world are turning to Rezdy to support their growing business.

We’re independent and unbiased

Rezdy powers the largest independent supply and distribution network across the whole Experience Industry. From local tour operators to ticketing agents, harness the benefits from a streamlined activity booking platform tailored to your business needs.

We genuinely care

We are relentless in our mission to drive positive change for the industry. That’s why our team of experts provides customers with real-time chat and phone support to get the most out of your online booking platform.

Start your FREE trial today!

No obligations, no commitment, no credit card required.

Just 21 days of full account access to check we are a good fit for your business.

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Nobody brings people together like we do.

We're a multi  award-winning corporate travel, meetings and events management company.

We're all about helping businesses to connect by understanding your culture, people and customers. We provide exceptional service, support and cost control through unrivalled knowledge and innovative award-winning online booking technology for business travel, meetings and events.

When you need to travel and meet for business, we've got the services to put traveller safety, duty of care and wellbeing at the heart of your travel programme. With 24/7 support and risk management processes, we carve out great value, efficiencies and insights to help you buy, book, travel and meet in the safest and most sustainable way possible.   Sound like a good fit? Start working with a top UK business travel management agency. Or if you need a little more convincing, keep scrolling.

​From implementing an easy to use travel booking solution to building corporate travel policy and programmes, we're the providers you want by your side. Top business travel agents don't just get travellers from A to B, we get you there in the safest, most secure and sustainable way possible.

We're the unrivalled champion in meetings management. From large scale conference planning to taking a strategic approach to your meetings, the combined power of our award-winning meetings technology and venue finding experts provide industry leading service, safety and insight to our customers.

Accommodation.

Our database of suppliers offers a huge range of rates and accommodation to support any need or business travel budget. Through strategic supplier partnerships with apartments, large hotel groups and independent accommodation providers, we're able to offer value for money and cost control to customers.

​​​​Our award-winning event management team put delegate engagement, creativity and sustainability at the top of the agenda. Our industry best event planners are experts in designing  events that exceed business objectives. Whether it's in-person or virtual, we're the team you want on speed dial.

Experts in public sector business travel.

We've got a rich history of public sector travel management organisations means we understand the unique challenges public sector organisations face. The diverse mix of our customers and our proud place on two frameworks: Crown Commercial Service (CCS) RM6217 (Lot 1 & Lot 4) and Kent Procurement Services (KCS) enables a single source solution which can save time and costs on the entire procurement process. 

​You are knowledgeable and a breath of fresh air to work with.

Our transformational travel, meetings and events technology.

Our online booking systems, award-winning meetings management technology and event management software platforms are designed to find the best way to connect, while considering safety, wellbeing and the planet. We combine corporate travel booking systems and expert people in travel management to put the right tools at the fingertips of managers, delegates, travel bookers and travellers to offer exactly what they're looking for. So, if it's powerful travel booking technology you need, we're the travel management company for you.

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A Travel Agent Tells Us The Best Tip For Booking A Hotel Room

D ecisions, decisions. That's what it all comes down to when you're planning a vacation. From choosing your destination to budgeting, it can be all-consuming. Arguably, one of the most imperative parts of this process is finding accommodations. While Airbnb once reigned supreme, Which? data showed hotels are becoming an affordable option for travelers. But with countless hotel booking sites like Expedia, Trivago, Kayak, and more, it can be challenging to know the right one to use. This, coupled with figuring out the best time to book your hotel , can overwhelm consumers.

Enter Victoria Fricke, an Indiana-based travel agent with Vic's Vacations . Fricke, who previously spoke to Explore about  fake AI-generated travel guides , spoke exclusively to us again and shared some insight to consider when booking a hotel room and one of her best tips. Although it might be surprising news to many, Fricke says that price-wise, different hotel booking sites will offer similar deals but said, "Pricing is something that fluctuates daily based on availability."

She goes on to explain, "Booking engines and websites bank on one thing: consumers returning for ease. Most consumers won't compare between multiple sites — they go to one, look over options, and book. I would advise doing just the opposite. Compare!" As for the best tip, Fricke says that if consumers want more bang for their buck, they should ditch hotel booking sites altogether and book directly with a hotel.

Read more: 11 Things You Didn't Know You Could Ask For From A Hotel

The Perks Of Booking Directly With A Hotel

While Booking directly with a hotel may sound like an old-fashioned idea, Victoria Fricke told us that unless you have a travel advisor, booking directly is the way to go. She notes that it has its advantages over popular hotel booking sites. "Your bedding is guaranteed. When you use a third-party site, your selection on that website doesn't always transfer to the hotel." Plus, booking directly with a hotel usually means there will be more flexibility with cancellation policies, according to Fricke.

Furthermore, there's less chance of surprise fees or commission rates. Additionally, there are also loyalty programs to consider. Fricke said, "Remember, if you are someone focused on points, hotels, and airlines prefer you booking direct and will reward you for doing so, putting you higher on upgrade lists!"

But how does Fricke think you should go about booking your hotel? She provides a scenario to explain. "Let's take a trip to Chicago, for example. The average consumer will go to Priceline — compare location/pricing/amenities and book. Maybe they select a Hilton property."

"The next step I advise clients to do would be to go to Hilton's website directly and compare that same room. If the room is the same price — book direct. If it is more: pick up the phone and call Hilton... they will price match." In short, you can use hotel booking sites to your advantage even if you decide against booking accommodations through them.

Read the original article on Explore .