trafalgar italy tours 2023

Deals of the Week   Bucket List   Up to 50% OFF

Italian Holiday (7 Days)

• In-depth Cultural
• Fully Guided
• Coach / Bus
• Christmas & New Year

Places You’ll See

• Step back in time and discover the hidden gems of Rome
• Glide on a gondola to St. Mark’s Square in Venice
• Relive the story of Romeo and Juliet in fair Verona
• Gaze at the masterpieces of Michelangelo’s Florence
• Introduction
• Day 1 Ciao Rome
• Day 2 Explore Ancient Rome and the Vatican City Dive Into Culture
• Day 3 Journey to the Floating City of Venice
• Day 4 Onwards to Verona Make Travel Matter
• Day 5 Admire Pisa and on to Florence Connect with Locals
• Day 6 All Roads Lead to Rome
• Day 7 Farewell Rome

Want to read it later?

Download this tour’s PDF brochure and start tour planning offline

What's Included

• Accommodation
• Additional Services

Where You'll Stay

Operated by trafalgar.

Trafalgar has been hand crafting unique guided holidays for nearly 70 years. They were the first to introduce travellers to the local experience and continue today where destinations come to life through their hand-picked insider experiences. They pave the way by presenting locals who share their stories, culture, and cuisine With over 230 holidays in Europe, North, Central & South America, Australia, New Zealand and Asia Trafalgar offers new ways to travel every year. Choose between 11 travel styles created to satisfy even the most travelled individual. So whether you wish to explore in an intimate group to less visited destinations or travel with your entire family, Trafalgar offers the perfect range of tours that tailors to your needs.

Sustainability Initiatives

Reduce Carbon Emissions

Animal Welfare

Supporting Destinations

Sustainability Programs

Customer Reviews

• Overall Rating Excellent 4.4
• Itinerary Excellent 4.5
• Guide Excellent 4.5
• Transport Excellent 4.7
• Accommodation Excellent 4.4
• Food Good 3.9
• Tour Operator Trafalgar 4.5
• Most Recent
• Most Popular
• Highest First
• Lowest First

Dates & Availability

Pay-by-instalments

Take advantage of our 0% interest instalment plan on selected departures. Learn More

• Upcoming departures
• August 2024
• September 2024
• October 2024
• November 2024
• December 2024
• January 2025
• February 2025
• August 2025
• September 2025
• October 2025
• November 2025
• December 2025
• January 2026
• February 2026
• Friday 29 Mar, 2024 Thursday 4 Apr, 2024 English Sold Out Based on Twin €1,995 See Similar Tours For These Dates

Space on this tour is not guaranteed. Book this tour to request your place and the operator will confirm availability.

• Friday 19 Apr, 2024 Thursday 25 Apr, 2024 English Sold Out Based on Twin €2,075 See Similar Tours For These Dates
• Friday 26 Apr, 2024 Thursday 2 May, 2024 English Sold Out Based on Twin €2,075 See Similar Tours For These Dates
• Friday 3 May, 2024 Thursday 9 May, 2024 English Sold Out Based on Twin €2,125 See Similar Tours For These Dates
• 2 Other Unavailable Departures
• Get Instant Confirmation Friday 10 May, 2024 Thursday 16 May, 2024 English Filling Fast Multiple Room Types €2,125 Confirm Dates
• Friday 17 May, 2024 Thursday 23 May, 2024 English Sold Out Based on Twin €2,125 See Similar Tours For These Dates
• Friday 31 May, 2024 Thursday 6 Jun, 2024 English Sold Out Based on Twin €2,125 Only Pay €100 Deposit See Similar Tours For These Dates

Frequently Asked Questions

We specialise in giving you the best tours from around the world, however the tours we offer do not include airfare and we do not book or advise on airfare. You will be responsible for booking your flights to meet with the group at the starting city. We do not recommend booking airfare before confirming your tour.

Airport transfers are usually at an additional cost and depend on the tour operator. Once you have a tour in mind we can contact the tour operator for you to find out and add it to your booking.

The tour price includes the following: Sightseeing Highlights Rome Sightseeing tour with a Local Specialist includes a visit to St. Peter's Basilica plus views the mighty Colosseum and see the ancient sites Pisa Visit the Square of Miracles to view the Leaning Tower Florence Sightseeing with a Local Specialist includes views of the Cathedral and Piazza della Signoria Verona View the Roman Arena and Juliet's balcony Venice Cruise by private boat to St. Mark's Square. Visit a traditional glassblowing workshop on Giudecca Island Dining 6 buffet breakfasts 2 three course dinners

Travel Highlights: Luxury air-conditioned coach Hand-picked 3 and 4 star accommodation All hotel service charges and tips, baggage handling fees and local taxes Variety of Optional Experiences An expert Travel Director and separate driver Airport transfers are provided on the first and last travel day. Audio Headsets Provided throughout your holiday to enhance your included sightseeing experiences

Got a question about this tour?

Reach out to our travel experts.

Good to Know

• Currency € Euro Italy

As a traveller from USA, Canada, England, Australia, New Zealand, South Africa you will need an adaptor for types C, E, F, L.

• Unfortunately we cannot offer you a visa application service. Whether you need a visa or not depends on your nationality and where you wish to travel. Assuming your home country does not have a visa agreement with the country you're planning to visit, you will need to apply for a visa in advance of your scheduled departure.
• Here is an indication for which countries you might need a visa. Please contact the local embassy for help applying for visas to these places.
• For any tour departing before 26th May 2024 a full payment is necessary. For tours departing after 26th May 2024, a minimum payment of €100 is required to confirm your booking with Trafalgar. The final payment will be automatically charged to your credit card on the designated due date. The final payment of the remaining balance is required at least 65 days prior to the departure date of your tour. TourRadar never charges you a booking fee and will charge you in the stated currency.
• Some departure dates and prices may vary and Trafalgar will contact you with any discrepancies before your booking is confirmed.
• The following cards are accepted for "Trafalgar" tours: Visa, Maestro, Mastercard, American Express or PayPal. TourRadar does NOT charge you an extra fee for using any of these payment methods.
• Insurance Unless otherwise mentioned, TourRadar does not provide travel insurance. We do however recommend purchasing it through our tried and trusted partner, World Travel Nomads .
• Accessibility Some tours are not suitable for mobility-restricted traveller, however, some operators may be able to accommodate special requests. For any enquiries, you can contact our customer support team , who are ready and waiting to help you.
• Great Migration Safari
• Great Wall of China March 2025 tours
• Western Bhutan tours
• Greek Island Odyssey
• Southern Italy and Sicily (10 Days)
• Eastern Canada, Rockies Icons and Alaska Crui…
• Best Train Travel Companies
• Western Europe Travel Guide
• Love Travel?
• An Insiders Guide to Rome
• Learn to cook like an Italian!
• An Insider's Guide to Venice
• Connect With Locals | Castello Del Trebbio | Florence, Italy + Dive Into Culture | Chef Libero | Florence, Italy
• Trafalgar Wellbeing

Keep Exploring Italy

• Italy Travel Guide | All You Need to Know
• Family Trip to Europe Itineraries (From 1 to 3 Weeks)
• 10 Best Cultural Travel Companies
• 10 Best Cultural Experiences in The World 2024/2025
• Italy from Rome
• Italy In-depth Cultural
• 7 days Italy
• Operators in Europe
• Italian Holiday (7 Days) Tours in Italy
• In-depth Cultural Tours
• Italy Tours
• Europe Tours
• Family Tours
• Group Tours
• Fully Guided Tours
• Explorer Tours
• Coach / Bus Tours
• Christmas & New Year Tours
• Italy tours

TTC family of brands

My Trafalgar

Destinations

Get Inspired

1800 002 007

Best of Italy

3650 reviews

Today's Deal

Standard Price

Save up to $752

Available Dates

Your itinerary

Dates & prices

12 months interest-free finance available at checkout. Learn more

13-Day Italy Sightseeing Tour of Rome, Lake Como and Sorrento

13 days, 2 countries and 14 cities

Accommodation

12 Breakfasts, 6 Dinners

View day-by-day trip itinerary

Discover the Best of Italy, from the ancient treasures of Rome to Renaissance Florence and everything in between. Imagine staying overnight in a renovated Franciscan monastery in Assisi, lapping up the chic lifestyle on Capri, and taking a private guided visit to Pompeii to see a Roman city frozen in time.

Looking to book in a group of 15 or more?

Deals, savings and exclusive private touring options available plus if you need a different date or itinerary change we can create a custom trip. Contact us for more details

Trip code: 

Low deposit from $200

Deposit protection

Free booking changes

Trip map & itinerary

Day by day itinerary

13 days itinerary trip from Rome to Rome visiting 2 countries and 14 cities

Download itinerary

Print itinerary

Expand all days

About this trip

Sightseeing highlights.

Fast-Track to the Vatican Museums

Explore Rome, Pompeii, Capri, Assisi and Florence with a Local Specialist

Discover Venice, Milan and San Gimignano

Visit Vatican Museums, St. Peter's Basilica and the Sistine Chapel in Rome, the excavations at Pompeii, the Basilica of St. Francis in Assisi, a glassblowing factory in Venice, Lake Como and the Florence American Cemetery and Memorial

View Juliet's Balcony in Verona, St. Mark's Basilica in Venice, the Cathedral and La Scala Opera House in Milan, the Leaning Tower of Pisa and the Duomo in Florence

See the ancient sites of Rome and the Abbey on Monte Cassino

Scenic Cruise Ferry to the Isle of Capri, private launch to St. Mark's Square in Venice

Travel highlights

Specific transfer information can be found here:

Airport Transfers

An expert Travel Director and professional Driver

Cherry-picked hotels, all tried and trusted

All porterage and restaurant gratuities

All hotel tips, charges and local taxes

Breakfast daily and up to half of your evening meals

Must-see sightseeing and surprise extras

Audio headsets for flexible sightseeing

Luxury air-conditioned coach with Wi-Fi in most countries or alternative transportation (such as rail journeys)

Return cruise to the Isle of Capri

Optional Experiences and free time

On occasion, hotels of similar standard and location may be utilised.

MAKE TRAVEL MATTER® Experiences

Every one of our tours includes at least one conscious travel experience that supports one or more of the United Nations Sustainable Development Goals (SDGS). Look out for yours within the day-by-day trip itinerary.

Find out more

Net-zero by 2050

Travel knowing our 4-point climate action plan will ensure net-zero greenhouse gas emissions by 2050.

Support Local

Your tour directly supports local communities by visiting family-run businesses, UNESCO sites and places of cultural significance.

Sustainable Practices

Every part of our business, from trip design to how we run our offices, aligns to our 5-year sustainability strategy which ensures a positive impact on people, the planet and wildlife.

Philanthropic Efforts

Our not-for-profit, the TreadRight Foundation, invests in nature-based solutions to address climate change.

You’ll make a positive impact to people, planet and wildlife on this tour

LIVE, UNEDITED & INDEPENDENT TRAVELLER REVIEWS

Best of Italy trip reviews

#ttbestofitaly.

Real moments from real travellers, creating the greatest travel stories they’ll ever tell

Or search for something else

Help & Info

Unedited Reviews

Our Destination Management Companies

WE MAKE TRAVEL MATTER®

Frequently Asked Questions

Travel Updates

Travel Planning

Get Your Free Brochure

Gold Seal Protection

Zip Financing

Booking Conditions

Trip Deposit Level

Recommendations

Trafalgar is a proud member of  The Travel Corporation  family of companies.

#SimplyTrafalgar

Selected Region

United States

United Kingdom

New Zealand

South Africa

Copyright 2024 Trafalgar. All rights reserved.

Terms and Conditions

Privacy Policy

Trafalgar Travel   Reviews

In the Travel & Vacation category

Visit this website

Company activity See all

Write a review

Reviews 2.1.

Most relevant

Gorgeous Greece

Gorgeous Greece. Moraig, our guide and Dimitri were excellent, they provided the best service- nothing was too much and the attention to detail was second to none. Brilliant tour, well organised, interesting and jam packed- awesome value for money. They were helpful, thorough, thoughtful and considerate. The local experts were phenomenal and passionate, our tour was the best of Greece and that’s definitely what we got.

Date of experience : March 01, 2024

Reply from Trafalgar Travel

We are delighted to receive your feedback and happy to know you had a wonderful experience. It's great to hear that you received exceptional service from our On The Road Teams, who are a valuable asset to our company. We are pleased that they provided outstanding service, enabling you to connect with the local people, contribute positively to the local ecosystem and economy, and fully immerse yourselves in the culture. We appreciate your feedback and want you to know that it has not gone unnoticed.

i trusted these folks

i trusted these folks, had a family emergency -took emergency custody of a 9 yr old girl from drug home- tried multiple times to cancel/reschedule trip and in the end i lost trip and ALL money, Thanks Trafalgar for turning a once in a lifetime trip into a nightmare.

Date of experience : February 11, 2024

A decent tour with room for improvement

Overall, the tour was pretty fun, but there were some things that could have been done better in Milan. The hotel that was provided was fine, but it didn't have as many amenities as the other hotels that were part of the tour package. still, the itinerary was complete, including a lot of interesting things to see in the short amount of time that was available. The hotels were only average, but that's because they were on a tight budget. the coaches used for transportation were always clean and comfortable during the tour.,

Date of experience : October 12, 2023

Thank you for sharing your review with us. We are delighted that you had a fantastic experience with us and that our On Road Team contributed to your unique itinerary. We understand that ensuring our guests experience all the beautiful attractions in our itinerary can result in busy schedules and full days. However, we are aware that our guests would like to visit all the sites mentioned in the itinerary. Our Contracting Team puts a lot of effort into selecting the hotels we work with to ensure we offer comfortable, well-located accommodation at a great value. Nonetheless, we acknowledge that hotel standards vary from country to country. Some hotels may differ in size, character, and amenities from what our guests are accustomed to. However, we expect all our appointed hotels to meet our high standards. We have shared your comments with our Quality Control team to ensure our accommodation continues to offer our guests the best experience. Thank you for choosing to travel with Trafalgar. We appreciate your feedback.

Never again with Trafalgar Tours

We booked a Splendors of Japan Tour with Trafalgar and my husband was medically unable to go. We gave them 3 months notice and had to write 23 emails and make over 12 calls to get a partial refund. Their service is so poor and the right hand does not know anything about the left hand. We would NEVER use them again and tell all our friends how poorly they treated us. We mostly received these automatic, "no reply" emails and when you actually speak to someone, they put you on hold several times, for a lengthy hold and have nothing to offer except lip service! Terrible business, terrible service and we booked, they never shared with us they would penalize us for canceling 3 months advance!

Date of experience : January 09, 2024

Thank you for taking the time to provide us with your valuable feedback. We would like to take this opportunity to acknowledge receipt of your concerns and express our apologies for the level of service you have received from our Contact Centre that did not meet your expectations. We would like to acknowledge the cancellation you submitted three months prior to your scheduled travel date. We understand that you are aware of our booking conditions, which stipulate the industry standard cancellation fees. We cannot investigate the conditions surrounding your booking as we need your booking information. We are committed to providing our customers with the highest level of service. As such, our Guest Relations Department would be happy to assist you with any necessary documentation required to claim your travel insurance. Once again, we would like to thank you for bringing this matter to our attention.

Horrific Tour Director Maja

If zero stars were only available!! STAY AWAY from Trafalgar-Tour Director Maja was rude and condescending.

Date of experience : November 03, 2023

Thank you for sharing your experience with us. Our Travel Directors are essential in ensuring our guests have a pleasant and comfortable trip. We carefully choose team members who are passionate about travel and service. We are sorry that your experience did not meet your expectations, and we have shared your feedback with our Operations Manager to improve our services in the future. Although it's rare, we hope you have some positive memories of your tour.

Never will we travel with Trafalgar…

Never will we travel with Trafalgar again. Paid top price and got budget tour from Madrid to Barcelona bus tour. Very little stopping to take pictures and shown very little tourist attractions. All about going from start to finish and nothing in-between. So disappointed after travelling hard way around the world.

Date of experience : August 05, 2023

Thank you for your review. We hope you had the chance to immerse yourself in the Spanish culture during your trip and enjoyed the warmth and hospitality of the locals, the delicious cuisine and the country’s rich history, which is all unique to this beautiful country. However, we were concerned to learn that you felt certain aspects of the trip could have been improved. Exploring this beautiful country in a condensed amount of time can be quite an adventure, and we strive to include the perfect amount of time at each location for in-depth discovery; there are certain towns where we wish to stay longer. We have shared your feedback with our Operations team as we constantly strive to see where our itineraries can be improved. That said, we still hope you have taken some lasting highlights during your time away with us.

Best of Italy Tour for 13 days, really 11 days. Recommendation: Do NOT take a Trafalgar Tour of any kind!

Best of Italy Tour for 13 days--actually 12 days. This was our 2nd Trafalgar tour--1st was Egypt---also terrible! 1) Could ONLY understand about 10 % of the travel director's harangue. Her name was Frederica. The same situation occurred in Egypt. 2) The bus driver named Theo was surly and rude. 3) The Travel Director constantly sold the extra excursions. These were 2.5 times more expensive then privately-made tours. Example in Rome--Crown Tours. 4) The food was terrible. 5) The hotels were at best 2-3 star. NO AC, low water pressure, and the breakfasts were poor. 6) Many hours were spent most days on the bus--4-8 hours. There were 49 passengers on this bus! You could not relax on the bus because the tour director constantly was speaking and selling optional excursions. Again, could not understand but 10 % of what she said. 7) We pre-paid gratuities, but wished that we had not done so. Neither the driver nor Travel Director thanked us. We will not prepay again, however, we will NEVER take another Trafalgar Tour.

Date of experience : October 27, 2023

Thank you for taking the time to provide us with your feedback. We value your honest opinion and are sorry to hear that certain aspects of your trip did not meet your expectations. Our On The Road Team is integral to ensuring our guests have an enjoyable and comfortable experience during their travels. We carefully select team members who are passionate about travel and possess extensive knowledge of their respective regions. We are disappointed that your experience did not reflect this. Your feedback has been shared with our Operations Manager, and appropriate measures will be taken. We understand that our guests appreciate having the freedom to explore and engage with the local culture, which is why we provide a range of Optional Experiences. These experiences are designed to enhance our guests' understanding of the places we visit and are separate from the itinerary. Our Contracting Department ensures that our accommodations are of a four-star standard or higher. We apologise if the hotel standards did not meet your expectations. Similarly, we apologise for any disappointment caused by the meals provided during your trip. We appreciate that the cuisine of Italy is world-renowned, and we will investigate your feedback to ensure we offer only the best to our clients. We understand that the long coach rides may have been tiring, but we hope that the unique attractions outlined in the itinerary made up for it. Our luxury coaches can accommodate up to 52 guests, although we typically have an average of 40-48 guests. However, if additional space is required, our sister company, Insight Vacations, offers specially reconfigured coaches with only 40 seats, providing business-class legroom. A Classic Insight Vacations tour has a maximum of 40 travellers, whereas their Small Group departures have just 24. We understand that guests may have different preferences when it comes to gratuities. Therefore, we offer the option to prepay gratuities or pay during the trip. We appreciate your feedback and will use it to improve our future departures. We hope to host you again and provide an authentic Trafalgar experience.

Trafalgar overcharged us for pre paid…

Trafalgar charged us for pre paid gratuities. Suggest you don’t pay these in advance to Trafalgar. We found Trafalgar asked for almost NZ$80 ( allowing for local currency exchange rate) more than the tour leader and driver expected or would have got. So far Trafalgar hasn’t responded to our request for a refund of the overpayment. Also the ‘included’ meals at local venues were very poor quality with the exception of one. Only one hotel had air conditioning. Very few USB charge points on the bus worked. However The tour itinerary and tour leader were great.

Date of experience : June 17, 2023

Trafalgar is a company that DOES NOT care…

Trafalgar is not a company that cares about it's customers at all. I paid for insurance for my Italy trip and paid to upgrade my flight both ways. On my way to Italy I was downgraded by United last minute.....literally 5 minutes before boarding. We won't even get into how awful United has been during this, but I thought for sure Trafalgar would make sure everything was made right....HAHAHA.....nope! Yes, I know United only gave them a 1/4 of what I paid for, for my flight, but Trafalgar should make sure their customers are treated right after such a horrible experience during a trip. I own a business and if I have to take a slight loss to make sure my customers are taken care of then thats what it takes. I have lost THOUSANDS and Trafalgar does nothing to make it better. What an awful company and they will never see another dime from me. Not like they care tho.....too busy just trying to take everyone's money.

Date of experience : September 07, 2023

Thank you for taking the time to share your thoughts with us. At Trafalgar, we value all feedback and take it seriously. We are pleased to hear that our Guest Relations Department was able to assist you in facilitating the refund from United Airlines. We apologise for any inconvenience caused by the downgrade you experienced. Please note that we have no control over the airline's policies and procedures. However, we appreciate your valuable feedback. Once again, thank you for your feedback, and we look forward to serving you better in the future.

Traveled all night USA to Fr

Traveled all night USA to Fr, can’t wait to get to see the hotel to freshen up and do some sightseeing. When I arrive with 4 pieces of luggage, at 9am, I am told, with an attitude, check in is 2pm, so here I am sitting in the lobby with my luggage, my very, very costly vacation is already ruined, never again

Date of experience : September 24, 2023

Thank you for your review. We are sorry that during your booking process, you were not well informed that the official check-in times vary from hotel to hotel. Should your flight arrive in the early morning into the city where your trip begins, you may find yourself arriving at the hotel before noon, and it could be early afternoon before your room is ready (Two pm or Three pm). Hotels try to prevent this from happening, but check-in times cannot be guaranteed. The hotel can suggest how any spare time could be used to sightsee, relax or enjoy local restaurants while your room is being prepared. When arriving at your first hotel, check in at the main reception desk. The reception staff will need to know your name and that you are travelling with Trafalgar. When your trip begins, check-in will be managed by the Travel Director, who will advise you on procedures and hotel features before arrival. They will secure keys and oversee the delivery of your luggage to your room. Thank you for choosing Trafalgar as your travel partner, and we hope that you have an unforgettable travel experience.

Wish I had read the reviews before…

Wish I had read the reviews before booking with Trafalgar - I will NEVER travel with this tour company again. In September 2023 myself and a travel companion traveled to Northern Spain. The experience for the most part was awful. Some hotels were lovely, some meals were good, wine was plentiful but other hotels and meals were terrible. Biggest complaint was the pressure and fast paced walking to keep up with the tour director. It was rush, rush, rush with little to no time to explore, take pictures, etc. There were 52 passengers on the bus and little time to use the restrooms when we stopped, get a refreshment or look around. The whole trip was exhausting and grueling and it was clear the tour director just had a schedule to keep (not his fault). I was so glad when the tour came to an end.

Date of experience : September 02, 2023

Thank you for your feedback during your time spent in Spain. We aim to provide the best travel experience for our guests, and it is only through your valuable feedback that we can continue improving the standards we are known for. Our team strives to provide the most unique and enjoyable guided vacations for all our guests, and we’re saddened to read that you feel we missed the mark in this instance. We understand that an active itinerary can be tiring and that some valuable guests prefer smaller groups. We apologise that you were not well informed regarding the group size for this trip at the time of the booking. We have designed our Trafalgar tours to accommodate up to fifty-two guests on our luxury coaches, although we average forty to forty-five guests. If smaller groups are a must and a leisure itinerary is what you prefer, our sister company, Insight Vacations, has small group departures with a maximum of twenty-four and offers some selected itineraries at a leisurely pace. That said, we still hope you have taken many lasting highlights away from your time in Spain.

Best of Italy

Best of Italy, Best of my trips! This trip exceeded my expectations! The tourist guide, Romeo, was a 10! The hotels were very comfortable,(a couple of them luxurious, a couple of them excellent and a couple of them very good./ Food offered pretty good. Dinner in the Tuscany Hills unbelievable. Coach very comfortable and clean. I traveled with the "other " company before, the one starts with "G", and definitely Trafalgar was the best (My second tour with them).Hopefully I can make many more tours with them.

Date of experience : September 29, 2023

Thank you for taking the time to give us feedback during your time in Italy, and it's always great to learn our frequent travellers continue to explore the world with us. We are pleased you had the opportunity to witness the breathtaking attractions in Italy and immersed yourself in Italian culture. It pleases us to learn that our Travel Director demonstrated exceptional knowledge of the destination and provided a high level of service to ensure your enjoyable experience. Our team of Travel Directors are passionate about travel, and we are happy to know that they continually strive to provide professional and outstanding service to our valuable guests. It was great to read that our coaches met your expectations and that you travelled comfortably, as this is a crucial factor in enjoying your time on the road. That said, we hope to have the opportunity to host you again in the future; in the meantime, please know that we are committed to providing the best possible experience for our guests.

Dont risk your money with Trafalgar

Trafalgar cancelled our tour booking without our consent because I asked about if there was availability on another tour. Never did they mention that enquiring about another tour they cancel your existing booking. Now the tour is full and I have spent $18,000 on Qantas airfares and accom. Tour booked in Jan 2023 for Sept 2023 tour. Nobody takes responsible and nobody will call me to discuss. Family of 4 holiday ruined,.

Date of experience : May 26, 2023

Don’t get injured with Trafalgar

Follow up: Trafalgar, did in fact, contact us. We spent 6 months with either our travel agent advocating on our behalf or directly contacting them. In the end... THEY HID BEHIND contract BS. A terrible experience all around. They do not care about clients and as the formulaic response below demonstrates. You don't matter with Trafalgar... a billion dollar corporation protecting their bottom line. ---‐--‐------------------------------------ Don’t get injured with Trafalgar While travelling with Trafalgar on The Best of Italy Tour my wife fell on the marble floor of at The Grand Hotel in Sorrento on day 3 of our trip. She fell hard and was in shock at the breakfast table, shaking and cold. After the initial concern the Travel Director and hotel staff left us to our own devices. We were left to attempt to contact insurance in a hotel with phones that were not working and staff who apparently did not understand how to connect the phones so we could call out. On the advice of fellow travelers, we sought out medical assistance when we arrived in Assisi as the initial shock of the accident turned into significant pain the following day. It was as if the staff of Trafalgar had never dealt with an accident or injury before, and our Travel Director had 3 decades of experience! We requested assistance with the language barrier and were patronizingly assured that “someone would speak English”. The only one who did was the doctor who saw my wife; and her English was faulty. We were left to Google Translate to try to communicate. Going into the hospital my wife and I agreed that if her leg was fractured or broken, we would return home. X-rays revealed that she had sustained 3 fractured ribs and (the doctor stated) a badly bruised tibia. Upon returning home 2 weeks later, follow up x-rays found a fractured tibia. Unaware of the severity of the injury to her leg and assured by the doctor that the swelling would go down in 2-3 days. We decided that we should go on as another trip to Italy was not in our plans. Our Travel Director was often dismissive, seemed truly put out when we asked for accommodations such as wheelchairs and seating at the front of the bus. Fellow travelers offered more assistance and support than our Travel Director. Upon returning home we contacted Trafalgar as the two travel agents we worked with were both aghast with the poor level of care offered and recommended that we seek some form of compensation. Trafalgar has consistently side-stepped accepting responsibility for the inadequate support of its team in Italy and hidden behind its terms and conditions. We did not blame the company for the fall, rather expressed our extreme displeasure with the level of compassion and care that Trafalgar staff provided after the fall. We sought reimbursement as the trip was mired with issues that could have been easily and proactively managed if protocols and compassion were employed. Our travel agents will never engage Trafalgar again and we will not travel with this corporation.

Date of experience : August 31, 2023

Thank you for sharing your experiences on Trustpilot. We acknowledge the comprehensive investigation carried out over several months by our Global Guest Relations Team and the conclusion of your case. It's disheartening to learn that you feel your concerns haven't been adequately addressed, and for this, we sincerely apologise. As per our previous communications to you, should you feel to raise your concerns further please contact our Guest Relations Team and they will do all they can to assist.

It is unfortunate that Trafalgar can no…

It is unfortunate that Trafalgar can no longer afford to supply name tags for guests. I don't know about the rest of you readers, but I am not sure how many days it is going to take me to remember 47 people's names

Date of experience : September 19, 2023

Thank you for your feedback. We regret that there may have been a miscommunication regarding name tags on our journeys. Indeed, as marked in our literature, we are trying to eliminate single-use plastics as part of our Make Travel Matter strategy. That said, we hope you have a pleasant journey with us and make many new friendships.

Excellent experience

I have no idea what all these reviewers are complaining about. I recently returned from a Best of Scotland tour and it was the best tour I’ve ever taken. Our tour guide was exceptional. He packed so many experiences into a day we got back to our hotels exhausted each night. Our driver was the best, too. Several people had issues, the airline lost two couples’ luggage and Trafalgar sent them shopping for anything they needed on its dime. One woman fell the day she arrived in Scotland, breaking her femur and the tour guide did everything possible to make her trip successful. Most importantly, even with all the issues, no one complained and most of us signed up for all the optional experiences because we had so much fun together.

DO NOT RECOMMEND!!

DO NOT RECOMMEND!!! Trafalgar cancelled my trip too Santa Fe (which is understandable and accepted as their may not have been enough people booking, or COVID or whatever). The 90-100 days quoted to get a refund for the trip the company cancelled is NOT ACCEPTABLE. It has now been six weeks and Trafalgar still has my $3300. Calls to the service center take HOURS on hold. Horrible customer service. Horrible refund policy. Definitely disappointed.

Date of experience : April 13, 2022

Glacier Park Option: Does not Deliver

Do not add the Glacier Park option to your Canadian Rockies trip unless you want to spend lots of money for a subpar option. Initially, we were scheduled to stay at a hotel in the park. A few weeks before the tour start date, we were rescheduled for yet another Hilton Garden. Although a nice hotel, it was outside of the park. I did not pay an exorbitant add-on fee to stay at another Hilton. I could have tolerated that if we had had time in the park to walk and take a hike. On the day we toured the park, we waited approximately 6 hours to take the tour bus to Sun Road, which was nice but did not allow any time to hike to the iconic lake at the top of the road. Why was our bus tour scheduled so late in the day when we arrived at the park early in the morning? Whoever scheduled this part of the trip had little or no scheduling experience or is incompetent. And Trafalgar's answer to the complaint was to offer a percentage discount on another one of its trip. Never again. I specifically signed up with this company because it was the only one that offered the Glacier option. Such a disappointment.

Date of experience : August 21, 2023

Thank you for taking the time to provide your review. We appreciate your honest feedback and apologise if the response from our Guest Relations Team did not meet your expectations. We understand that you chose this itinerary because Glacier Park is a must-see destination, and we regret if the Make Travel Matter experience was not adequately explained before embarking on the Sun Road drive. This drive features the Continental Divide over Logan Pass. We understand that saving and planning for a dream vacation is a significant investment, and we apologise if our goodwill gesture does not meet your expectations. We hope you will still consider using the discount offered by our Guest Relations Department to experience an authentic Trafalgar travel experience. Thank you for choosing our tour service. We value your feedback and look forward to serving you again.

Trafalgar is a money scoop

Trafalgar is a money scoop, Kiss it goodbye. The trip Guides are Phenomenal, the company is DIRT. I think they are in financial trouble. Trying to get them on the phone is impossible. Have been through Europe Rome to London, Then Portugal and Spain. Quality of Excursions are poor, and cheaply done. Hotels are outside of city centers to make you dependent on them. Most provide dinners are Minimal. The Guides where Professionals and made the trips worth it. They keep this company going....they should give up!

Date of experience : August 08, 2022

Just finished a Croatia and Slovenia…

Just finished a Croatia and Slovenia tour. The hotels and coach were ok BUT to really see the destinations we went to you had to take the options which are really over priced for what you get. If you don't take the options you are left at the hotel and have to make your own way. Included meals were way below par with limited choices and the meals were rushed. Would never recommend this company .

Date of experience : June 09, 2023