west midlands travel lost bus pass

How do I apply for a free travel pass?

10 jul 2023 • knowledge, information, article details, was this article helpful.

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Frequently asked questions

How is my online application processed?

West Midlands Combined Authority (WMCA) use our supplier, Unicard Ltd, for the collection of necessary data to validate entitlement and in collaboration with Experian QAS Plc, a global provider of identification services.

For this application process, the website makes a request to Experian's 'Authenticate for Public Sector' software. The record of this event is known as a 'footprint', which indicates that an identity check has been done, when this occurred and the organisation (in this case, West Midlands Combined Authority) that made the check. The footprint will not be seen by lenders and it will not be used for credit assessments. However, it will be seen by an individual should they request a copy of their credit report from Experian.

Unicard Ltd and Experian QAS Plc are fully compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and will treat your personal data in strict accordance with this regulation. In addition, please read the Terms and Conditions displayed throughout the registration process and the Privacy Policy.

What can I request through this site?

This site will allow you to:

• Older Persons travel pass
• Disabled Persons travel pass

Am I eligible?

Please check the following pages for eligibility:

• Older Persons travel pass - https://www.networkwestmidlands.com/tickets-and-passes/older-persons-pass/
• Disabled Persons travel pass https://www.networkwestmidlands.com/tickets-and-passes/disabled-persons-pass/

Delivery and timescales

New Applications

You should receive your travel pass within five days of your application being approved. If you are applying before you are eligible by your age, then your travel pass will be released ten days before your date of entitlement.

Replacement passes

Replacement travel passes, when ordered and paid for online, will take up to five days to arrive.

Why would my application be deferred?

If your application has been deferred because your photo has been marked as unsuitable you will receive an email with a link to upload another photo to your account.

We have been unable to verify your application

Your application may be deferred if we are unable to complete verification checks using Experian's 'Authenticate for Public Sector' software. This does not necessarily mean that you are not entitled to a pass. This could be for a number of reasons, for example:

• You have incorrectly entered your date of birth
• You have selected the wrong address or provided an old address
• You have recently changed address
• Your address is not your primary place of residence or you have moved multiple times
• You have already applied and your application is pending

If you are deferred because of this reason and you believe you are eligible, please complete a paper application form and submit it in the post with all supporting documents.

Photograph size and format

You can take a photo or scan a photo to any size as long as it's a jpeg . All cameras and camera phones take photos in jpeg format. The final photo has to fit on the card and should be as clear as possible at a size of 200x240 pixels (25mm x 30mm).

You can easily crop the photo using the software incorporated in the page so don't take it too close up. Head and shoulders is a good starting point for the photo.

The end result we are looking to achieve is something like this. The software will guide you through the process.

Will I need any special software?

Not at all - the site uses a type of software which is built into your web browser. When you come to taking your photo, you may be prompted for permission in which case you should accept and click on "Allow" when requested to do so.

If you don't have a webcam, click on the link provided and browse to an existing photo on your PC.

My webcam is not responding

If for any reason your webcam does not respond, take a photo with a digital camera or scan a photo, then browse to the photo on your PC.

Using photographs

You can upload a photo in three ways:

• You can use a webcam to take a photo. Webcams integrate with the software incorporated in the web page. Just click on "Allow" when the request pops up on your screen and follow the step by step instructions.
• You can take a photo with a digital camera or even a phone with a good camera on it (5 megapixels would be sufficient). You can then save it and browse to it from the registration page. The software incorporated in the web page will help you crop and resize the photo.
• If you have an existing printed photograph, you can use a scanner, save the photo as a jpeg to your PC and then browse to it from the photo upload page.

The web site will show you examples of good and bad photos.

Payment methods eKashu

Should you be required to make a payment for a replacement pass, you can do so using Visa�, MasterCard�, JCB�, Maestro� and Diner's� credit and debit cards. There are no surcharges for payment with credit cards. All transactions will be in Pound Sterling.

Payment queries

If you have a problem with making a payment, please try again. If the problem persists, please call Ticketing Services on 0345 303 6760 . Lines are open Monday-Friday 8am-6pm, except Wednesdays from 10am-6pm. We are open Saturdays from 9am-1pm.

Refund Policy

If you are paying for a replacement pass, the fee will only be debited from your account if the application passes our validation checks. In case of rejection, you will not see any debit or credit activity on your bank statement because no funds would have been transferred.

If your application is approved and your payment is processed, but you wish to request a refund for any reason, please call our Ticketing Services on 0345 303 6760 . Lines are open Monday-Friday 8am-6pm, except Wednesdays from 10am-6pm. We are open Saturdays from 9am-1pm.

Replacement or lost or damaged cards is available at the fee that is shown when you select the replacement option.

Your debit/credit card will not be debited until your application has been fully approved by the online validation service, but you will receive immediate confirmation of your pre-payment. Please allow up to two days to receive final confirmation that your application has been fully processed.

This transaction will appear in your statement as "Bus Pass Application".

Renewing Older Persons Passes travel pass that are due to expire

The WMCA will notify customers by email before their pass is due to expire. The portal will allow you to renew your Older Persons travel pass up to 90 days before it expires, please use this link renew.

https://www.wmca.org.uk/renewals

Data Protection

Please refer to our Privacy Policy for information regarding our compliance to Data Protection (GDPR) guidelines https://www.wmca.org.uk/policies

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An easy and flexible way to travel

A Swift card is an easy and flexible way to travel around the West Midlands with a choice of tickets and ways to pay.

What are the options?

  swift card bus passes/travelcards.

• You don't get issued with a paper ticket, your smartcard is your ticket!
• Cheaper than buying tickets daily
• You can pay by a regular subscription or as a one off payment

Simply tap the Swift card on the scanner every time you board the bus!

  Swift Pay As You Go

• You can buy any of the tickets that are available on the bus 
• Never worry about having cash with you!

Place your Swift card on the scanner and let the driver know which ticket you would like. You'll be issued with a paper ticket once you've selected your ticket.

To find out which operators within the West Midlands will accept   nBus   1, 4 and 52 week passes click here .

Please note the operators who will not accept Pay As You Go cards.

Find out more information about our Swift card by going to our FAQ's section, just click below:

Swift card FAQ's

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Passenger descriptions

Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.

Adult fares are applicable to all passengers aged 2+. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian.

Infants 0-1 Inclusive

Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Unaccompanied children will not be carried.

Ticket prices and travelcards

Fares for Moscow's public transport network are the same for every mode of transport making it really easy to travel. See all the different tickets here !

Troika Ticket

This is the most economical option if you're spending a few days in the Russian capital. The card can be purchased and recharged at various station machines or even with the special Moscow Metro application. Your balance can be checked on the app or in the small yellow terminals inside the metro stations. A trip works out at ₽ 42 ( US$ 0.40), but if you change transport within 90 minutes, you'll only pay ₽ 23 ( US$ 0.20) for the next trip.

The day ticket for the Moscow metro can be purchased at any of the stops in the city. The price is ₽ 265 ( US$ 2.80) per day and ₽ 500 ( US$ 5.30) for three days.

90-Minute Ticket

The most convenient card if you want to take several types of transport within an hour and a half period. It costs  ₽ 65 ( US$ 0.70) per person and allows one metro ride and an unlimited number of trips on other types of public transport in Moscow during the time of its duration.

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Replace a lost or stolen Swift card

You can replace a lost or stolen Swift card, including under 16 and 16-18 photocards, using our online portal.  

We are unable to replace Swift cards issued by National Express. Please contact them directly to order your replacement. 

The quickest way to request your replacement is using our online portal .  

There is a £7.50 charge for replacements and your new card will be posted to you within 5 working days of submitting your request.  

If you need to continue to travel while you wait for your new card to arrive you will need to purchase additional tickets to cover your journey. You can use our ticket finder to find the best ticket for your journey.

Stolen cards

If your Swift card has been stolen, please report this to the police as soon as possible and ask for a Crime Reference Number.  

A valid Crime Reference Number means your replacement is free of charge. Call our Customer Service team on 0345 303 6760 quoting the Crime Reference Number, and we will arrange for a replacement Swift card to be sent to you. You’ll get your new card through the post within 5 working days.

Replacement card FAQ's

I have a season ticket, what happens to my product if i replace my card.

Your Swift card will be blocked and no longer be valid for travel.  

We will replace your Swift card and load a new ticket onto it, this will expire on the same date as your original ticket.  

If you need to continue to travel while you wait for your new card to arrive you will need to purchase additional tickets to cover your journey.  

I've ordered a replacement card but I have 2 days of travel left on my 1 week ticket, what happens now?

Your Swift card will be blocked and no longer valid for travel.  

If you have less than 5 days remaining on your ticket, we will be unable to replace it.  

We will still send you a new Swift card which you will be able to load with your next ticket.  

I have a 4 week ticket which has not been used yet. I've requested a replacement card but now the start date will be in the past, what happens next?

If your ticket has not yet been collected, we will move the ticket start date forward by 5 working days from the date you requested the replacement. This means you won't lose the days you have paid for.  

How do I know you've received my replacement card request?

Once you have submitted your payment online, you will receive an email confirming we have received your request for a replacement Swift card.  

Your new Swift card will be posted to you within 5 working days of your request.

If you do not receive your replacement within 5 working days, please contact the Customer Service team on 0345 303 6760. The opening times are Monday to Friday 08:00 – 18:00 (except Wednesday 10:00 – 18:00), Saturdays 09:00 – 18:00. We are closed on Sundays and bank holidays  

You can now chat to us online about replacing lost or stolen Swift cards. The live chat button will appear below when this service is available.

Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm Wednesdays, 10am to 6pm Saturdays, 9am to 1pm Closed Sundays and Bank Holidays