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Travel and Expense

How concur travel works.

With so many travel options to choose from, empower your employees to make the right choices with  Concur Travel .

By integrating travel, expense, and vendor invoice management into a single system, SAP Concur makes booking business travel simple. Concur Travel helps your organisation stay compliant with policies while also making it easy to make changes to travel plans as needed, no matter where and when those changes arise.

Booking a trip with Concur Travel

Booking a business trip should be easy. Using a single, intuitive interface it’s simple for employees to search and book flights, trains, hotels, and rental cars at the right price, all while staying compliant to your travel policy.

Negotiated and published fares are displayed in an easy to read table, with convenient color-coded indicators that show which options are within policy, and which aren’t.

Drawing travel content from multiple sources, Concur Travel not only gives employees more options together in one place, but also guides them to make the best choices for their travel needs. They can even see which options offer e-receipts to facilitate fast and seamless expense reporting.

Take a deeper dive into SAP Concur

Our free Concur Travel & Expense demo is an in-depth look at two of our core offerings, exploring how to book travel, submit expense reports, and more. 

Concur Request

Stop bad travel spending before it happens with  Concur Request . Using Concur Request, you can create a customisable pre-spend control document to identify anticipated expenses. This request and approval process allows managers to review travel spend and spot issues on bookings before they happen.

Even when travel is booked outside the booking tool or your travel management company,  Concur TripLink  lets you track every traveller, every dollar, and itinerary, across booking channels. With TripLink, employees easily connect SAP Concur solutions to suppliers like Avis, Marriott Bonvoy, and United, ensuring negotiated rates are obtained  and  giving you visibility into their travel plans no matter how they’re booked.

The SAP Concur mobile app

When employees are on-the-go, the  SAP Concur mobile app  lets them manage everything from booking air, hotel, car, or train trips, viewing the details of their itineraries, as well as capturing receipts and submitting expense reports. And with an automated approval process, it’s fast and simple for managers to approve requests wherever they are, right from their smartphones.

TripIt Pro 

TripIt Pro , included with  Concur TripLink , helps users effortlessly keep track of their itineraries, find better seats, track frequent traveller program balances, and get flight alerts when there’s been a cancelation or delay – all at their fingertips.

Help your employees be more productive with solutions they’ll love to use that lets you manage spending at the source, across both travel and expenses, for one unified view. You’ll get transparency and visibility into employee spend, the ability to enforce policy, and the agility to make intelligent spend management decisions.

How Concur Expense Works

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Let employees book their own travel, at the best possible rates, and within spending policies

Hit the road with confidence when you have concur travel.

We’ve been in the travel and expense (T&E) industry for decades. In that time, we’ve seen the tremendous value that every organization sees when they automate their travel program. The entire travel process becomes easier, more efficient, and more accurate. There’s also a significant increase in policy compliance, and employees love being able to use a consumer-like mobile app.

10 benefits of Concur Travel

Create a travel and expense “super system” for your business

On its own, Concur Travel is an industry-leading travel platform and an investment you’ll never regret. When you combine it with Concur Expense, you create a total spending solution that includes a consolidated view of spending data, travel bookings that automatically populate expense reports, and the ability to reimburse employees faster.

Bring T&E together

See what these other SAP Concur solutions can do

This is probably the best program that I have used to manage the travel and expense of coworkers that are on business trips.”

Companies of all sizes benefit from Concur Travel

The best is getting better with the new Concur Travel platform

We’ve been hard at work updating our travel platform to better address our customers’ needs. In addition to a redesigned user interface that has fewer screens, users will experience more engaging imagery and improved product descriptions, sustainability, and carbon emissions information at the time of booking, and a consistent experience across devices and platforms.

Learn about our travel evolution

Take your travel experience even further with our extended network

Investing in Concur Travel isn’t just our software. You also get immediate access to our extensive network of travel suppliers, which can give your employees freedom to book the travel experiences they want on their own.

You also become part of a passionate, global community that you can use to explore thought leadership, tips and tricks, user groups, and more.

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Let employees book their own travel, at the best possible rates, and within spending policies

Hit the road with confidence when you have concur travel.

We’ve been in the travel and expense (T&E) industry for decades. In that time, we’ve seen the tremendous value that every organization sees when they automate their travel program. The entire travel process becomes easier, more efficient, and more accurate. There’s also a significant increase in policy compliance, and employees love being able to use a consumer-like mobile app.

10 benefits of Concur Travel

Create a travel and expense "super system" for your business

On its own, Concur Travel is an industry-leading travel platform and an investment you’ll never regret. When you combine it Concur Expense, you create a total spending solution that includes a consolidated view of spending data, travel bookings that automatically populate expense reports, and the ability to reimburse employees faster.

Bring T&E together

See what these other SAP Concur solutions can do

This is probably the best program that I have used to manage the travel and expense of coworkers that are on business trips.”

Companies of all sizes benefit from Concur Travel

The best is getting better with the new Concur Travel platform

We’ve been hard at work updating our travel platform to better address our customers’ needs. In addition to a redesigned user interface that has fewer screens, users will experience more engaging imagery and improved product descriptions, sustainability and carbon emissions information at the time of booking, and a consistent experience across devices and platforms.

Take your travel experience even further with our extended network

Investing in Concur Travel isn’t just our software. You also get immediate access to our extensive network of travel suppliers, which can give your employees freedom to book the travel experiences they want on their own.

You also become part of a passionate, global community that you can use to explore thought leadership, tips and tricks, user groups, and more.

See our partners Visit the community

Experience Concur Travel

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Simplify business travel management with Concur Travel

Manage travel spend and create a smarter, simpler, and safer experience for your business travellers.

Take the complexity out of travel booking, control company costs, and improve compliance

SAP Concur solutions can support your travel programme no matter the size of your organisation. With everything booked and managed from one travel management solution, with your travel policy and suppliers built in, you will be ready for the new world of business travel.

• Gain complete visibility into travel & spend data
• Easily book travel services such as planes, trains, taxis and hotels in one simple online booking tool
• Make policy compliance easy for employees
• See consolidated travel data on a single dashboard
• Provide a way for you to protect your travellers (and your business) against the inherent risks of travel

10 benefits of Concur Travel How to ensure employee safety

Here’s what you can do with Concur Travel

Make informed business decisions with data

Travel planning that keeps everyone compliant

Fulfil your duty of care obligation

Travel is changing - is your business ready to support your business travellers and travel programme.

From making sustainable travel choices, to keeping your employees safe, what changes do you need to make:

• Empower your employees to make sustainable travel choices
• Understand how sustainable your current travel policy really is
• Monitor spend before it happens
• Manage regulatory changes and travel restrictions
• Remain flexible while staying compliant

Learn about sustainable travel

Why our customers love using our solutions...

SAP has enabled us to develop a global travel process and a consistent way of handling travel and expenses. We are now able to use the same tool, have a consolidated supplier base and follow up on our policy regardless of where in the TetraPak world our users are."

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SAP Concur Travel

Put employees and business goals at the center of your travel program.

Simplify travel management and let employees book business travel on their own, at the best rates, and within spending policies.

Whether your travel program is managed, unmanaged, or somewhere in between, duluth travel offers a powerful online booking tool solution, sap concur travel. its extensive network of travel suppliers can help you create an automated, integrated corporate travel system that will help you achieve all your travel and expense goals..

• Capture travel data, no matter where it’s booked
• See consolidated travel data on a single dashboard
• Easily book air, rail, hotel, and car using one online booking tool
• Make policy compliance easy for employees
• Give employees the freedom to book travel on their own

EMPOWER EMPLOYEES AND TAKE CONTROL AT THE SAME TIME

The best travel programs let travel managers retain control while also granting employees the freedom. sap concur travel software and its supplier partners offer mobile-friendly tools and support that can serve everyone’s needs..

• Allow employees to change reservations on the go, share itineraries, and get travel updates
• Base business decisions on accurate, complete, and up-to-date data
• Track traveling employees to meet duty of care responsibilities and keep employees safe
• Help employees make sustainable travel choices

CREATE A PROGRAM THAT'S GOOD FOR THE ENVIRONMENT AND YOUR BUSINESS

Many businesses today recognize the benefits of sustainable travel. this understanding, paired with an increased demand for sustainability metrics and travel changes that have resulted from the pandemic, has made now the perfect time for every business to get serious about sustainability., hamseh al haddad, optimization director, (404) 788-5614, [email protected], danielle van der merwe, global accounts & sales director, (470) 704-5325, [email protected].

Travel and Expense

How travel management companies simplify business travel.

For companies of all sizes, simplifying the complex, dynamic tasks related to business travel can be expensive and time-consuming. Using a travel management company can be an effective way to save resources, ensure policy compliance, and increase adherence to travel guidelines.

What is a Travel Management Company (TMC)

A travel management company handles corporate travel needs while specialising in business travel.

How do TMCs Operate? 

Travel management companies operate on the surface much like travel agents or travel agencies. They are equipped to handle all the components of a company’s business travel.

A TMC handles all the details of managing a business trip, creating an itinerary to assist the traveller while they are on the road.

The TMC assists with booking air travel, hotel reservations, car rentals, train reservations, and car service as needed throughout the entire trip.

Using online booking tools and other technologies, travellers can enter preferences, frequent flyer/stay credentials, and other details to ease the management of travel.

TMCs usually charge on a subscription basis or by charging a fee for the services used. In exchange, they manage all travel logistics, customer support, policy compliance and data collection.

How A Travel Management Company Will Change Your Business Travel

From the changes in economic and political environments, to how employees now conduct their lives, partnering with specialist TMCs has never been more attractive.

Cost Savings and Other Benefits to Working with a Travel Management Company 

There are considerable benefits to using a travel management company for your business travel management services. Here is a look at some of the major TMC benefits:

• Streamlined Processes . With a TMC, you can automate many of the processes used in business travel, resulting in more efficient operations, and time savings. For example, employees can speed up the process of searching for optimal flights or hotels
• Better Data Gathering . With an integrated travel management solution, your company can gather, compile and report on travel information from a centralised location. This data can help business leaders analyse costs, set budgets, manage risk, and make policy adjustments as needed.
• Travel Assistance When Needed . If a flight is cancelled late at night or there is a problem with a hotel reservation, the travel management company is there to resolve issues. A TMC typically provides 24/7 support for business travellers, who may feel better supported with a more streamlined experience.
• Better Prices . Travel management companies can typically arrange better prices for flights, hotels, and rental cars. With strong business relationships in place across airlines and travel chains, they can help locate travel deals and minimise time spent searching.
• Advice and Insights . Staff at TMCs often have extensive experience working on business travel. They can be a valuable resource for travellers and managers, especially with complex travel itineraries. They can help provide better travel experiences and reduce travel costs, especially in industries with nuanced or specialised travel demands.
• Alerts and Warnings . With the right TMC in place, you can be sure your business travellers are alerted to any delays, cancellations, or safety issues that arise while they are on the road.
• Concierge Service . A travel management company provides concierge-level service, from the point of booking to the return home. With trusted, experienced staff, the TMC ensures that every convenience is provided and issues   are resolved promptly.
• Newest Technology . Advances in technology are radically changing the travel industry. When you work with a travel management company, they will likely provide a list of top tools and apps to meet your business travel needs.
• Policy Compliance . Your TMC can offer suggestions to increase policy compliance throughout the travel process, saving time and driving efficiency.

More Visibility into Travel Patterns 

A TMC can help you set up your travel programme providing more visibility into your travel patterns and better planning for the future.

Business travel has evolved, with data-driven insights helping you adjust your programme and policies to meet the ever-changing demands of travel today. With a strong TMC as your partner, you can gain insights into an entire industry and make smarter, better decisions.

SAP Concur has a robust network of travel management company partners who can help businesses manage their travel programmes. Learn more about how travel management companies will change your business travel , or contact us today .

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Going somewhere? Concur Refresh makes take off easier

Travel Services is excited to announce Concur Refresh, a project that will implement several updates to Concur Travel, the University of Utah’s preferred online booking travel tool. After considering input from partners across campus, the department made adjustments to ensure a more streamlined, user-friendly experience.

SAP Concur made the decision to create a new user interface on their site, which will take effect on Wednesday, April 10. Travel Services seized the opportunity of this system-wide change to create university-specific updates that will be in place by June.

These changes address system enhancements, offer an improved support model, streamline existing processes for the user and will offer comprehensive, easy-to-navigate training resources.

“We launched Concur right as COVID hit so we didn’t really get the chance to test it out until travel resumed,” said Senior Director for Procurement and Supply Chain Services Terri O’Toole.

When travel did resume, the Travel Services team listened to concerns from individuals across campus and decided to go back to the drawing board to generate solutions to the challenges that arose.

“We’ve reimagined our service structure and Concur as a whole to better serve campus. We want to make sure traveling is as safe, simple and comfortable as possible,” she said.

Part of ensuring that simplicity involved creating a way for travel arrangers to submit an Event Request, allowing them to generate one pre-trip request for all individuals attending an event. While the travelers will still need to update and submit the request, this functionality is expected to reduce the amount of time arrangers spend booking travel for multiple people on their team. Travel arrangers will also be able to book online travel for guests who are not employees of the university.

The Concur enhancements will make self-booking easier for travelers. As more members of the campus community use the system, they will notice an enhanced support model from the Travel Services team.

“We’re implementing a new ticketing system to help answer questions that travelers may have when using Concur,” said Manager of Accounting and Finance for Travel Services Melaney Mckellar. “This means that when people have questions, they can submit a ticket and their question will go directly to someone on our team who can answer it. We are also creating a [Microsoft] Teams channel for Concur users where they can have questions answered in real time.”

Travel Services made it a point throughout the process to make existing systems more efficient. Arrangers will no longer always be required to complete the “Expected Expenses” when requesting trips that are booked using Concur’s online booking tool. While there will still be certain instances when these are required – like when travelers use the agent assisted employee travel booking and cash advances – it will not apply to every case.

One particular highlight of the refresh will be the updated trainings provided by Financial Services. These will cover how to navigate Concur, as well as travel policy and procedure. They will also explain the overall process of traveling on behalf of the U. These role-based, online courses are currently in development and are expected to be available by the start of the 2024 – 2025 academic year.

Though not part of the Concur Refresh program, arrangers who prefer to work with Christopherson Business Travel will soon have access to a larger pool of higher education travel agents. Beginning May 1, this will allow for faster response times for those who choose to use the U’s contracted travel agency.

While most of the changes are happening behind the scenes, there is one crucial aspect that all travelers at the U need to be aware of. Before booking travel through Concur, users will need to be sure that their full, legal name is correctly reflected in their Concur profile. If that information is incorrect or changes need to be made, the individual traveler will need to take their updated social security card to their department payroll reporter or HR Analyst. The HR Analyst or department payroll reporter will then submit an “Update Personal Data ePAF” by correcting the name and attaching documentation.

To help support members of the campus community through these changes, Travel Services will host a Travel Arranger Symposium on Tuesday, May 28 from 11 a.m. – 3 p.m. at Rice-Eccles Stadium. This in-person event is open to all travel arrangers and will feature a panel discussion from individuals who took part in the pilot program, as well as a hands-on training. Look for more details – including how to register – in an upcoming edition of @theU.

Related Stories

Concur Founder Steve Singh and Firms Acquire Direct Travel

Justin Dawes , Skift

April 2nd, 2024 at 8:00 AM EDT

Steve Singh believes corporate travel is ready for new technology, and he believes the right company can displace the old ones.

Justin Dawes

Steve Singh, co-founder of Concur, and a group of firms have fully acquired the corporate travel agency Direct Travel . And they’re planning to release a new platform for customers later this year that combines several new technologies from Direct Travel and three other startups that Singh has a stake in.

The group — which includes firms Durable Capital Partners, Madrona Ventures, Top Tier Capital Partners, and Blackstone Credit & Insurance — have purchased the company from the private venture capital firm Antares Capital and other debt providers, Singh said.

Price and terms of the deal were not disclosed. 

Singh, managing partner of Madrona Ventures, is now executive chairman of Direct Travel.

Christal Bemont , who spent nearly 16 years at SAP Concur, most recently as chief revenue officer, is now the CEO of Direct Travel. As part of the deal, Ed Adams is retiring from his role as CEO of Direct Travel.

This is the second big corporate travel agency acquisition announcement recently. Amex GBT last week said it plans to acquire CWT for $570 million .

Direct Travel was founded in 2011 and is based in Denver, with 80 offices in North America and the UK. It has a total of about 1,800 employees.

Travel Weekly ranks the company among the largest corporate travel agents in the world.

It has more than 4,500 clients, mostly in the middle market, though they also include large companies such as PayPal. 

Direct Travel generates over $300 million in revenue annually, and it’s growing by about 10% each year, Singh said. 

“We think we can actually improve that growth rate to 15% to 20% over the course of the next year, and we think we can maintain that 15% to 20% growth rate for years to come,” Singh said in an interview with Skift. 

Singh sold Concur to SAP in 2014 for $8.3 billion .

What’s Next for Direct Travel

Singh and the other investors have been looking for acquisition opportunities in the corporate travel space for about a year, he said. 

He and the same group of firms have invested together in startups Spotnana, Troop, and Center. Singh is executive chairman of all four companies, and Madrona Ventures is the largest investor. 

The plan is to release a platform for Direct Travel customers that integrates the technologies and services of all four of these companies. Each company will continue operating independently, as well. 

Spotnana has raised over $100 million to rebuild the infrastructure of corporate travel agency bookings, away from the traditional global distribution systems and the incentives they provide to agents for booking certain products. In travel industry lingo, that’s what’s known as new distribution capabilities . 

Troop, which has raised around $20 million , is a platform meant to help companies plan, book, expense, and manage logistics for in-person meetings. 

Center, an expense management platform that provides corporate cards to clients’ employees, has raised a total of $140 million . 

The plan is that the single platform will also include AI integrations, including a trip planner that accepts prompts in natural language, and a way to automatically deliver options in response to travel disruptions. 

“What the corporate travel space is really due for is a transformation. The reality is this industry operates on legacy technology stacks, siloed information, disjointed experiences,” Singh said.

“We think that there’s an opportunity for a next-generation [travel management company] to emerge as the leader in this space. We think there’s an opportunity to, frankly, displace many of the technology providers that exist in this space who are all building on top of legacy systems.”

The Vision Behind the Plans

Connecting all four of these travel companies is part of Singh’s long-term vision of “the perfect trip,” or as others in the industry call it, “the connected trip.”

It’s the idea that all travel companies involved in a trip should have easy access to that traveler’s data, with permission, which would theoretically enable a more seamless experience for the traveler. In today’s world, a traveler who books a flight through an agency would usually need to return to the agency to change that flight because the airline doesn’t automatically receive the customer’s booking data. In the world of the “perfect” or “connected” trip, the traveler could change the flight directly with the airline. 

Singh also emphasized that the coming platform will be built with an open technological infrastructure, meaning that clients can choose to connect third-party software and build their own suite of products. It’s more common with next-generation hotel management tech, but not corporate travel. 

“To me, this is what’s been the problem in the travel industry for the last decade: People have been protecting their existing models and not innovating on behalf of the customer, not innovating on behalf of the supplier. And whenever you do that, it opens up opportunities for those that are willing.”

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Tags: artificial intelligence , concur , corporate travel , direct travel , madrona ventures , spotnana , steve singh

Photo credit: Pictured: Business traveler walking in the Chicago O'Hare International Airport. Flickr