csa travel protection vrbo phone number

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Copyright © 2024 CSA Travel Protection ® , Company Code: 805-93, Approval Code: B030_14_12

Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see Important Disclosures

About Generali Global Assistance

Generali Global Assistance, formerly known as CSA Travel Protection , pioneered the vacation rental travel insurance business in 1992 and we’ve been the industry leader for decades. We pride ourselves on providing the support that is crucial for happy and safe travel.

We specialize in travel insurance and assistance services designed to help protect your vacation rental trip and travelers. Our goal is to make travel protection plans easy to buy and simple to understand, and we promise to always be there to help get our travelers from distress to relief, anytime, anywhere.

Why should you choose Generali travel insurance?

Top-notch customer service and assistance.

Insurance plans are pieces of paper, but it’s what’s behind them that matters.  When things get real  and you need help while traveling or need to file a claim, our focus on service makes us stand out from other companies. One of the most important parts of our travel protection plans is the access you get to our network of employees and partners available 24/7 to provide the best possible  travel and emergency assistance services  no matter where you are worldwide.

Coronavirus Illness Coverage

If someone in your travel party falls ill from COVID-19 before or during your trip, you can be covered for Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation help, in addition to our 24/7 Emergency Assistance services. 

No Hassle Travel Insurance Refund

Buy with confidence, knowing you have at least 10 days from the time of purchase to review your travel insurance and cancel the plan for a full refund of the plan cost if it doesn't meet your needs (as long as you have not left on your trip or filed a claim). 

Vacation Rental Damage Protection

Don’t worry, be happy on vacation. With Generali on your side, you can get  Damage Protection , which covers you for unintentional damage to the vacation home during your stay. 

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About Accidental Damage Protection

Accidental Damage Protection provides travelers with coverage for accidental damage to a rental property during their stay. Our damage protection insurance is offered through Generali Global Assistance must be purchased at least 24 hours before check-in.    Policy options 

• $59 for $1500 coverage 
• $89 for $3000 coverage 
• $119 for $5000 coverage 

If a damage deposit is withheld or more money is owed due to property damage, damage protection can help you get reimbursed.  

Buy a policy  When you make a booking payment on our site, you have the option to buy Accidental Damage Protection.  You’ll receive a purchase confirmation email with a certificate of insurance and a copy of the policy. You can also  evaluate your insurance options  and purchase a policy directly through Generali.  

After you’ve purchased a policy, you can  search for your plan details  by policy number.  

Cancel a policy  You can cancel and request a refund if you cancel the policy before the scheduled arrival date.  

File a claim  Check your purchase confirmation email for instructions. If you can't find it, review the  claims process page  for details.    Contact Generali  Phone: 800-541-3522   Email:  [email protected]  

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How to Start a Travel Insurance Claim

Your travel insurance claim is very important to us. Generali Global Assistance is committed to providing prompt, fair and equitable claims service. Claims must be submitted within one year after a covered loss, but should be submitted as soon as possible in order to expedite resolution.

1. Start a claim

Start your claim by visiting our eClaims portal and entering your policy number.

If you have questions, FAQs can be found at the eClaims portal.

Our Claims Department pledges the following to all insured travelers:

• On receipt of your completed claims form, it will be assigned to a representative who will manage the file to resolution.
• Claims are processed in a timely manner.
• Phone calls are returned within one business day (most calls are returned on the same day they are received).

2. Provide supporting documentation

In addition to submitting your claim, we require supporting documentation in order to prove your loss. You will receive detailed instructions in the eClaims portal about what documents are required and how to upload documents directly to that site. Required documentation varies depending upon the type of claim you're filing and depending upon the event that resulted in your loss. 

We encourage you to provide as much supporting documentation as soon as possible once you file your claim. Doing so will minimize the need for your dedicated claims team member to contact you to request additional information at a later date and may expedite the resolution of your claim. 

3. Stay tuned

Once you've initiated your claim, your case will be assigned to a dedicated claims team member who will manage your claim from start to finish. Your dedicated claims team member will contact you if they have any questions or if any additional information is needed in order to finalize your claim.

You can monitor the status of your claim at the eClaims portal .

Should you have any questions about completing your forms or the process in general, start with our Chatbot available at the eClaims Portal.

Thank you for visiting csatravelprotection.com

As part of the worldwide Generali Group we have rebranded our travel protection plans to Generali Global Assistance, offering the same quality travel insurance, emergency assistance and outstanding customer service as you've come to rely on for the last 25 years. Welcome to our new website!

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To that end, you should know that many advertisers pay us a fee if you purchase products after clicking links or calling phone numbers on our website.

The following companies are our partners in Travel Insurance:  Travel Guard Insurance ,  Travelex ,  TravelInsurance.com ,  Seven Corners ,  Generali Global Assistance ,  Trawick International ,  Squaremouth ,  John Hancock , and  Faye .

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• Over 100,000 verified customers with 5-star reviews and $3.5 billion in protected trip costs
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CSA Travel Insurance Review

The following companies are our partners in Travel Insurance: Travel Guard Insurance , Travelex , TravelInsurance.com , Seven Corners , Generali Global Assistance , Trawick International , Squaremouth , John Hancock , and Faye .

We sometimes offer premium or additional placements on our website and in our marketing materials to our advertising partners. Partners may influence their position on our website, including the order in which they appear on a Top 10 list.

The analyses and opinions on our site are our own and our editors and staff writers are instructed to maintain editorial integrity. Our brand, ConsumersAdvocate.org, stands for accuracy and helpful information. We know we can only be successful if we take your trust in us seriously!

To find out more about how we make money and our editorial process, click here.

How is CSA rated?

Overall rating: 3.4 / 5 (very good), csa plans & coverage, coverage - 3.5 / 5, emergency medical coverage details, baggage coverage details, csa financial strength, financial strength - 3 / 5, csa price & reputation, price & reputation - 3.5 / 5, csa customer assistance services, extra benefits - 3.5 / 5, travel assistance services.

• Return Travel Arrangements
• Lost Baggage Search
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Emergency Medical Assistance Services

• Physician Referral
• Emergency Medical Case Management
• Arrange Medical Payment Where Available
• Emergency Prescription Replacement
• Eyeglass Replacement Assistance

Concierge Assistance Services

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StarTribune

Travel troubleshooter: insurance purchased through vrbo gets lost in the shuffle.

Q: I paid for a vacation rental on Paradise Island in the Bahamas through Vrbo. I also purchased trip cancellation through CSA Travel Protection on the Vrbo site and have confirmation of it.

Unfortunately, one of the members of my party is unable to travel for medical reasons. I called CSA to file a claim, but they have no record of my policy. A representative also told me they have been having problems with Vrbo confirming trip insurance and not sending the info to CSA. CSA said that I am not covered as far as they are concerned.

I reached out to Vrbo again. An agent told me to contact CSA. I even copied and pasted my insurance confirmation in the correspondence, but he wasn't interested. I also asked him for his badge number, but he said he wasn't allowed to provide it.

To resolve the problem, I would appreciate confirmation of a trip insurance policy so that I can take the necessary steps to obtain a refund. Can you help me, please?

A: If you paid for a travel insurance policy through Vrbo, you should have it. What Vrbo does — or doesn't — do with your money once it confirms the policy is not your problem.

Your correspondence with Vrbo clearly shows that you purchased an insurance policy. That turned out to be a smart move, because the policy covers an unexpected illness. Since a member of your party can't travel, you should get a full refund for your stay.

The paper trail is confusing, but it supports your position. Vrbo's system said, "The original purchase did not go through and was canceled." Yet, you received a confirmation. But Vrbo also says it initiated a retroactive purchase of the trip cancellation insurance for you. So, you should have been covered.

There's only one way you could have known that you didn't have insurance, and that is to monitor your credit card purchases carefully. If you're expecting a transaction, and it doesn't go through, you'll need to make inquiries. That's especially important with insurance — even if you get a confirmation.

I contacted Vrbo on your behalf. "This is a complex case," a Vrbo representative told me. "Our customer relations team has been looking into what happened with Mr. Maniar's booking and has been speaking with CSA to get more information. We are also providing Mr. Maniar with a full refund for the cost of his booking as a gesture of goodwill, and he will be contacted by our billing team for next steps." Vrbo refunded your stay.

Christopher Elliott is the founder of Elliott Advocacy, a nonprofit consumer organization. Contact him at elliott.org/help or [email protected] .

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How to File a Claim With CSA Travel Protection Insurance

Filing The Claim With CSA Travel Protection Insurance Provider

Travelers can file a claim with CSA Travel Protection using the claim form located at https://www.csatravelprotection.com/claims-information-travel.do . You will need to visit https://www.csatravelprotection.com/claims-documents.do to find a complete list of the forms needed to file a claim.

CSA Travel Insurance provides leisure and business travelers with insurance coverage in the case of emergency trip cancellation, lost baggage, damage to a rental car, accident or death.

About A CSA Travel Protection Travel Insurance Plan

When you agree to purchase a travel insurance plan from CSA Travel Protection you typically purchase the policy and pay all premiums prior to the departure date.

Coverage Details

Travel insurance from CSA Travel Protection comes in two packages – Custom (C) and Custom Luxe (CL). Custom is considered the budget travel insurance with Custom Luxe offering additional coverages and larger policy payouts.

• Trip Cancellation: 100%
• Trip Interruption: 150%
• Travel Delay: $1,000
• Baggage and Personal Items: $1,000 C and $1,500 CL.
• Missed Connecting Flight: $500 C and $1,000 CL.
• Medical and Dental: $500 C and $1,000 CL.
• Emergency Medical: $250,000 C and $1,000,000 CL.
• Air Flight Accident: $50,000 C and $100,000 CL.
• Travel Accident: No coverage C and $50,000 CL.

Optional coverage is also available for:

• 24-Hour Emergency Assistance
• Doctor Consult
• Identity Theft
• Pre-Existing Condition
• Supplier Bankruptcy
• Rental Car Damage
• Any-Reason Cancel

Where to Get a Quote: CSA Travel Protection Contact Info & Login

Contact Information for CSA Travel Protection Insurance

By Phone: Customer service representatives are available from 6 a.m. to 6 p.m. Monday to Friday and 6 a.m. to 3 p.m. Saturday and Sunday to talk with new customers about travel insurance plans or existing customers about current plans. Call 1-800-348-9505 for general customer service and 1-877-243-4135 for emergency help. If you are currently outside the United States, call 1-240-330-1529 collect to reach the emergency department.

By Email: There are three email options for CSA Travel Insurance.

• Customer Service Direct: [email protected]
• Customer Service Form: https://www.csatravelprotection.com/contact-travel-insurance.do;jsessionid=ztG2CmUHa6Et+qZ2nbIqzQ__
• Emergency Customer Service: https://www.csatravelprotection.com/emergency-contact-insurance.do

CSA Travel ProtectionP.O. Box 939057San Diego, CA 92193

Official Website: You can find information on travel insurance plans from CSA Travel Protection on the official website at http://www.csatravelprotection.com/

Inquire About Your CSA Travel Protection Insurance Claim Status: Log in at https://www.csatravelprotection.com/login.do;jsessionid=ztG2CmUHa6Et+qZ2nbIqzQ__ to check the status of your claim or call the customer service department at 1-800-348-9505.

What is the status of my claim number 15218W2031? thank you

My iPad was stolen from my bag in the hospitality room of Bangkok Air in Bangkok. Can I file a claim? It was an Air 2 128K with a Logitec keyboard. Thank you Suzanne

You staff Julie and Dan) are very nice, responded well to all of our questions concerning claim. Thank you.

This is for Anita Lanzer’s attention: I do not know why my claim was not accepted for payment. I purchased the trip insurance on 10/5/18. That is what is posted on my charge card! That was also the evening I had my accident and broke my arm. It WAS THE SAME DAY! You say my policy was NOT in effect until 10/6/18. That is NOT TRUE!!! I would like to know if this is the company’s way of not paying on a claim?

internet viewers, its really really nice post on building up new webpage.|

I cannot seem to open the site given to check on my claim. Please let me know how things are progressing. James (Jim) and Patricia (Pat) Works

Reservation Number : #52434

Claim Number : 20090764-01

i have a claim policy#20237W2303 reservation# 35522 hurricane delta to hit the island, the day of my visit.. governor declares mandatory evacuation. I want to be compensated.nothing more nothing less.

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Freestyle & Freestyle Luxe

• Coverage for pre-existing medical conditions (when certain conditions are met)
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• Telemedicine services connects travelers instantly with a network of physicians for information, advice, and treatment, including prescription medication, when appropriate. With No Out-of-Pocket medical, if travelers get sick or injured, we can get them to a trusted provider and even handle the payment for acute treatments up to $1,000.

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Orders & Information (800) 348-9505 | Copyright © 2024 CSA Travel Protection ® , Company Code: 805-93

Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see Important Disclosures .

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