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Reviews 4.3.

194,069 total

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Fab,fun day

We had a great experience. It was so much fun. Our guide, Sarah, was excellent. She gave us lots of information with humour thrown in. Would definitely recommend this Thames Rocket activity.

Date of experience : April 12, 2024

Nice nature hike 🌴

Very nice tour, well organised. The tour guide gave us lots of information about animals, plants, history etc... Recommended for a nice day out of the city 😁 The hike might be challenging though, make sure to be in good shape 😂

Date of experience : April 16, 2024

Horse riding experience with Maurizio.…

Our horse riding experience was made extra special by our talented tour guide Maurizio. His expert and profound knowledge of the area and geography of the Etna landscape brought the experience to life . He went the extra mile and took us to villages with deep Sicilian heritage and was able to explain their composition and history . No need to look it up in a book !! Would definitely recommend. The horse riding gave an extra dimension to the experience by taking us down hidden paths that would have been difficult to find on your own, Breathtaking views when riding at high altitude . A must for horse lovers and beginners alike .

Date of experience : April 17, 2024

Disappointed at Viator.

This did not happen as this place is closed on Mondays and Tuesdays.  But on your website you have Mondays and Tuesdays available which is not true. I rented a car to drive all that was to surprise my husband it as part of his birthday celebration,  so l guess the surprise was on me. We came all the way from Canada only to be disappointed this way. Took pictures that clearly show the dates that they are closed on Mondays and Tuesdays.   Hopefully your company will refund me as this is false  and misleading advertising.

Date of experience : April 15, 2024

Reply from Viator.com

Hi, We are sorry to hear about your negative experience. We have reviewed your booking, and have emailed you directly. We apologize for any inconvenience and look forward to assisting you in the future. If you have any other concerns, please feel free to visit our site at https://www.viator.com/help. Kind Regards, Viator Social Engagement

First of all

First of all, you sent me an email, asking me for my email address? Than you ask me for my booking number, so I send it, than you ask me my name. Just because my email is under a different name, doesn't mean anything? Sometimes people's names change, and they don't change the email account, but since I have the booking number, that shouldn't change anything.

Date of experience : April 09, 2024

Hello Teresa, Thank you for your feedback. Viator's goal is to provide our customers with the highest quality experiences possible. Be assured that we will take this negative experience as an opportunity to better our services. If you have any other concerns, please feel free to reach out to us by phone, email, chat or through Facebook/Twitter. We again apologize for any inconvenience caused. We look forward to assisting you with your next adventure. Kind Regards, Viator Social Engagement Team

Frustratingeir si…

Provide tickets on their site without endless advertising. I booked tickets for a (good) gallery tour in Amsterdam and just wanted the tickets - not to hear about Los Vegas! I used another site for a second tour and so much better!

Hi Hugo, We are sorry to hear about your negative experience. We have reviewed your booking, and have emailed you directly. We apologize for any inconvenience and look forward to assisting you in the future. If you have any other concerns, please feel free to visit our site at https://www.viator.com/help. Kind Regards, Viator Social Engagement Team

I booked an airport shuttle in advance…

I booked an airport shuttle in advance from Honolulu Airport to Waikiki. When I arrived nobody was there (I was on time) and when I called them they said they were busy and would not show up. The customer service even suggested to just accept it and ask for a refund. Minutes later I got an answer that they will not refund anything because I changed travel plans which was a complete lie. They just didn’t show up, I didn’t get a refund and they made up a complete lie. Unbelievable!!!

Hi Annette, Customer feedback is very important to Viator. We take all customer concerns seriously. We regret to hear that your experience did not meet your expectations. Your valuable feedback will be used to improve our experiences and provide insight to our suppliers. Kind Regards, Viator Social Engagement Team

Elissavet was a great guide for this…

Elissavet was a great guide for this tour. It was a long route that took us to very interesting neighborhoods with her insights on history, urban planning and social change. Wonderful morning with very useful information on what to do next to enjoy this wonderful city.

Date of experience : April 06, 2024

The web sites are laid out well with…

The web sites are laid out well with all the information that you need for the tour. This is very important for those on Cruise ships as the ship will sail if you're not at the dock at the scheduled embarkation time.

Diana T went above and beyond for us!

Diana T was our guide for the day and she was informative, fun, and managed our time well. I normally never leave a review, but I had to after what could have been a terrible ending to an amazing day. At the end of the day my husband accidently left his phone in the back of the seat on the bus, we walked away and after a few minutes he realized the phone was left behind and the bus had already left. Long story short between our hotel helping us contacting the cafe we met at to find Diana to help track down the bus on her own time at night and allow a driver to come pick up our phone at her house to be delivered back to us was ABSOULTY AMAZING. We do a lot of business from our phones and was only the 3ed day of our 2 week trip so it was really great we had Diana to go above and beyond for us!

Date of experience : April 02, 2024

We enjoyed the tour

We enjoyed the tour, it wasn't too long but full of information. Our guide was awesome, you could tell he really enjoyed doing what he's doing, he was really animated and had a fun time with the group.

Date of experience : April 11, 2024

Informative session about ghosts and gangsters..

We learned about the ghosts and gangsters of Chicago from the 1800s to the 1900s. The tour guide, whose name I forgot, did an excellent job narrating how gangsters and ghosts emerged in the city. It's a very informative tour. Highly recommend when you visit Chicago.

Date of experience : April 08, 2024

All the Viator excursions we booked in…

All the Viator excursions we booked in Barbados were wonderful. Viator did an amazing job of keeping us updated on any changes. They also responded to any questions we had promptly and with clarity. I will use Viator again, especially as I now have a discount coupon to use as a reward for booking through Viator.

Date of experience : April 07, 2024

Useless discount code

I didn't get a trip yet, so I just comment the booking. If you can't send a discount code that works when using it, then don't send it. If to make it work, I have to give all my personal data, including visa to a person in a chat, and trust that process while you can't even give a correct code, I have my doubts.. Pitty..

Date of experience : April 03, 2024

Hi Karen, Viator takes all customer feedback and concerns about their experiences seriously. We are disappointed that our service did not meet your expectations on this occasion. We will use this experience to make improvements. If you have a discount code that didn't work for any reason, please reply to the email we sent you directly, so we can investigate it further. Regarding your General Data Protection, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). To the extent you use a third party to submit a data request on your behalf, we may need to take reasonable steps to verify the authenticity of the request. These are security measures to ensure that personal information is not disclosed to any person who has no right to receive it. You can see more in our Terms and Conditions at: https://www.viator.com/support/privacyPolicy#Contact Kind Regards, Viator Social Engagement Team

Everything about the trip was great

Everything about the trip was great! Hotels were top notch, guides were polite, helpful and knowledgeable but our driver, RK Mishra was the best! He made our trip great … treating us like important guests and always there for us.

Iguazu Falls both sides

We took the Iguazu Falls tour for noth sides. It was an excellent decision. The communication was always open and readily available. Robert, our tour guide, was very energetic, knowledgeable and fun. The experience was fantastic.

We had a fabulous time together with…

We had a fabulous time together with our very knowledgeable and experienced tour guide Gabrielle. He was very passionate and making sure we all had a great time. We enjoyed the full experience of Colosseum, underground, arena and all over around the grounds

Reservations made easy

Reservations made easy! Have used a few times now for excursions in Hawaii. Always fun & creative adventures with top notch companies. Look forward to our next adventures! Mahalo!

Date of experience : April 05, 2024

Book tours in US, Canada & Mexico

I have used Viator to book tours in the US, Canada and Mexico. 70% of the tour bookings have been 5 start excellent to the point if I were booking the tour again I would re-do with the same tour. The other 30% of bookings have ranged from good to meh (meh being ok). For me it has been an safe, invaluable resource for getting to know a travel destination.

Problem corrected

Somehow, one of my bookings that I reserved I wasn’t unable to find on the website so I went and booked to the game then I found an email with the original booking and I had to cancel one which was corrected. Thank you.

Here's what it's like to to book an adventure abroad through Viator, Trip Advisor's tour and excursion booking platform

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• While in Croatia with my family this year, I used Trip Advisor 's activity-booking platform Viator to book boat charters abroad. All operators are pre-vetted by Trip Advisor to guarantee credibility and safety. Excursions range from $15 for a walking tour to thousands for luxury experiences.
• Booking independently through Viator saved me significant costs compared to using a travel agency, and helped me plan my vacation in advance, with clear pricing and reviews from past guests.
• I had a great experience with Viator and would use it again — but with a few changes. Next time, I'll make sure to ask more questions first, so I don't face any surprises. Here's what you should know to do the same.
• Read all Insider Picks travel reviews here.

I'm a lifestyle journalist with a focus on travel and trot the globe frequently with my husband and five-year-old twins. So I think of myself as pretty savvy when it comes to calling upon Internet resources (not to mention intuition earned through experience) to make bookings, even in places I've never before been.

This summer, I went on a two-week vacation with my family in Europe, hitting Greece and Croatia, plus bordering countries along the Dalmatian Coast. We spent a fair amount of time off the beaten path and there were a lot of moving parts. But I felt confident, and competent, that I could independently plan our trip, without the help of a travel agency. I know my way around search engines for flights, hotels, and deals.

But there was a blind spot. How would I book tours and excursions such as chartering a speedboat for our family to Croatia's famous islands?

I was relieved when I stumbled upon the activity-booking search engine Viator , which is owned by Trip Advisor. After reviewing various offerings and reading reviews, I booked two separate boat charters through the company. Both boats were clean, comfortable, beautiful, more or less as advertised, and operated by companies I would not have known how to access without Viator. 

I'd recommend the platform, especially to anyone staying at an Airbnb without a concierge like I did, or looking for cheaper options than what a hotel or travel agency might suggest. But I'd offer a caveat from my own experience: savvy travelers must make sure to cover their bases to avoid potential pitfalls such as the one we experienced. 

What is Viator?

Viator is Trip Advisor's platform for booking all kinds of activities during travel. Consider you might find 4x4 and camel tours in Dubai, a skip-the-line tour of the Colosseum in Rome, or a tour of the Grand Canyon by helicopter from Las Vegas.

Really, you'll find just about anything. The search engine includes options for a truly whopping 200,000 bookable activities in places all around the world making it unlikely that you won't find what you need. All operators listed are pre-vetted for credibility and safety backed by Trip Advisor .

Importantly, the site also aggregates millions of reviews, like what you'll find on Viator's sister site, Trip Advisor, so you have a pretty good sense of what you're getting. 

How is Viator priced?

Naturally, price points on Viator range dramatically based on the location and the excursions' complexity. A basic walking tour might cost under $20 while a day-long excursion or charter could cost hundreds more. The more expensive of the two trips I booked came in under $1,000, and the rates on the site can soar depending on what you're booking.

The site is optimized for mobile booking, offers around-the-clock customer service in multiple languages, a lowest-price guarantee, and a 24-hour cancellation policy, which makes the financial risk in booking feel low. 

In fact, I made use of that cancellation policy a few times to cancel and rebook similar activities when I changed my mind on the specifics, and also to flatly cancel a sightseeing tour I'd booked for our first day in Greece when I realized we'd all be too jet-lagged to bother.

I made both Viator bookings using my Chase Sapphire Reserve credit card  — both in U.S. dollars — and faced no trouble making these changes.

What did I book through Viator?

I'd never been to Croatia, but knew I wanted to see its beautiful islands. We were staying in an Airbnb apartment (a rare choice for me) instead of a full-service hotel with concierge, so I was on my own for finding out how to do this. 

Poking around on the Internet for tours, I discovered Viator , which was previously unknown to me. I appreciated that like its parent company Trip Advisor, Viator heavily incorporates a review system, and the Trip Advisor backing gave me confidence. I booked two tours, each about three weeks ahead of our arrival.

For our stay in Dubrovnik, I booked a half-day private speedboat tour to the Elafiti islands , which earned an impressive five stars overall, with over 100 reviews on Viator. The trip for four people for four hours came in just under $400 after I used a 10 percent discount code. 

Then, for the portion of our trip in the northern area of the country, Split, I booked an all-day private sightseeing tour with five proposed stops , including the famous Blue Cave and Hvar island. This trip also had an overall five-star rating on Viator, but with far fewer reviews, just 27 as of the time of this writing. The eight-hour trip for four people on the private speedboat charter cost $873 after the discount code.

These prices might seem steep, but consider that it's priced for four people, as well as the alternative. When I briefly felt overwhelmed with planning, I reached out to a Croatia-based travel agency. The land-only quote for a week in the county for our party of four was 12,000 euros. Booking on my own — including these two-day trips through Viator — cut our expenses to less than half.

My booking experience with Viator

After so much planning, our trip was at last underway. We spent a morning at a Dubrovnik beach club before our scheduled boat tour for the afternoon. That same day, the highly responsive tour company reached out through WhatsApp and email to coordinate transportation for us to the marina, where we'd be meeting our skipper and the boat.

They called a rideshare at their expense to meet us at the beach club and we arrived at the marina to find an impeccably clean boat and friendly skipper.

As promised, the boat was just for our family with amenities like shade cover and a USB port to charge up phones and stay ready for photo taking. 

We set out for the afternoon on the Adriatic and were able to customize our itinerary, checking out bays, beaches, and caves at our own pace. The skipper snapped family photos and offered snorkel masks and drinks.

At the end of the afternoon, our skipper called us an Uber to take us back to the hotel. Overall it was a successful, fun day. And at under $400 for four people, felt like a great value for all we were able to do.

Unfortunately, it didn't foreshadow the more challenging experience we had on our next excursion, which was the full-day boat charter from Split.

For that trip, I had more difficulty communicating in advance with the operator, who was less responsive. I didn't get all my questions answered before booking, and miscalculated by making some critical assumptions that turned out to be false.

We arrived at the marina to find a boat that exceeded our expectations. It was a rather luxurious looking speedboat with room for 12 and was larger and fancier than our previous boat in Dubrovnik.

It was also more powerful, at 250 horsepower. While some people might appreciate that, the speed of the vessel scared our young children right away.

Our skipper was a devoted and experienced older brother, so he was well equipped with strategies to help calm our kids and took pains to make them comfortable. He even let my son "drive" the boat and honk the horn, which was a huge hit. 

But my daughter was still uncomfortable as the boat sped through the open ocean. Off the bat, I wondered if this was something any ambitious American traveler would attempt with such young children had they known how rough it would be.

The skipper warned us that the Blue Cave would be backed up and crowded, and the timing might correspond to a bumpy afternoon sail. So we opted against it and chose a custom plan to mitigate the intensity. I appreciated that we were able to change the day's itinerary to better suit our needs.

Our skipper took us to a gorgeous, remote beach on the island of Vis, which was a true highlight with crystal clear water and a sense of true isolation. We swam from the boat to the beach, snorkeled, and took lots of pictures.

Afterward, we sailed to glamorous Hvar island, where we passed an hour or so with lunch in Hvar Town.

But it was after that, on the way back to the harbor in Split, when our challenges started in earnest.

It was squarely afternoon by then, and the winds had picked up; the open ocean was very choppy. That is to say, our boat caught full air and slammed back down — over and over again. There was nothing the skipper could do as this was the nature of the boat and typical conditions.

Although my kids (mercifully) don't suffer motion sickness, they were terrified. Anyone with young children and those who do suffer from motion sickness should inquire about conditions before booking any similar boat ride as I wished I had.

My son could be placated by heading back to his post as the boat's "driver," but my daughter was miserable for the full 75 minutes it took to get back to the marina and the waves soaked our family. Making matters more concerning, there was only one kid-sized life jacket on board.  

I was regretful that I'd gotten us in this position. I hadn't adequately confirmed that this was the right trip for our family.

And although I generally feel like a diligent and capable planner, I'd continued with the booking despite not waiting for the answers I needed: Would there be child-sized snorkel masks? Would there be two child-sized life jackets? Was the water likely to be rough? Will we get wet or seasick?  

The bottom line on Viator  

Overall, I wouldn't trade either of the stunning boat excursions I booked through Viator . They made for essential sightseeing experiences for any visitor to Croatia.

The operators on both experiences were professional, and the services were provided as advertised. I also found the prices to be reasonable, much more so than if I'd booked through a travel agency.

I'll book through Viator again, but next time, I'll make sure I'm asking more questions and getting the specific answers I need first.

If a particular operator is vague or reluctant to respond to the specifics of an important matter, like child-sized life vests, or typical water conditions, I will move on to another operator.  

As a now-seasoned Viator user, I'd say: book with confidence. Just make sure you ask a lot of questions specific to your needs and make sure you get them all answered explicitly before you show up on the day of your booking.

With the sheer number of bookings available on Viator, you should have plenty of options to keep moving onto another suitable tour operator until you find one that gives you all the answers — and confidence — you need.  

Book a Viator excursion, large or small, anywhere on earth .

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Viator.com   Reviews

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Reviews 4.3.

194,069 total

Most relevant

Fab,fun day

We had a great experience. It was so much fun. Our guide, Sarah, was excellent. She gave us lots of information with humour thrown in. Would definitely recommend this Thames Rocket activity.

Date of experience : 12 April 2024

Nice nature hike 🌴

Very nice tour, well organised. The tour guide gave us lots of information about animals, plants, history etc... Recommended for a nice day out of the city 😁 The hike might be challenging though, make sure to be in good shape 😂

Date of experience : 16 April 2024

Horse riding experience with Maurizio.…

Our horse riding experience was made extra special by our talented tour guide Maurizio. His expert and profound knowledge of the area and geography of the Etna landscape brought the experience to life . He went the extra mile and took us to villages with deep Sicilian heritage and was able to explain their composition and history . No need to look it up in a book !! Would definitely recommend. The horse riding gave an extra dimension to the experience by taking us down hidden paths that would have been difficult to find on your own, Breathtaking views when riding at high altitude . A must for horse lovers and beginners alike .

Date of experience : 17 April 2024

Disappointed at Viator.

This did not happen as this place is closed on Mondays and Tuesdays.  But on your website you have Mondays and Tuesdays available which is not true. I rented a car to drive all that was to surprise my husband it as part of his birthday celebration,  so l guess the surprise was on me. We came all the way from Canada only to be disappointed this way. Took pictures that clearly show the dates that they are closed on Mondays and Tuesdays.   Hopefully your company will refund me as this is false  and misleading advertising.

Date of experience : 15 April 2024

Reply from Viator.com

Hi, We are sorry to hear about your negative experience. We have reviewed your booking, and have emailed you directly. We apologize for any inconvenience and look forward to assisting you in the future. If you have any other concerns, please feel free to visit our site at https://www.viator.com/help. Kind Regards, Viator Social Engagement

First of all

First of all, you sent me an email, asking me for my email address? Than you ask me for my booking number, so I send it, than you ask me my name. Just because my email is under a different name, doesn't mean anything? Sometimes people's names change, and they don't change the email account, but since I have the booking number, that shouldn't change anything.

Date of experience : 09 April 2024

Hello Teresa, Thank you for your feedback. Viator's goal is to provide our customers with the highest quality experiences possible. Be assured that we will take this negative experience as an opportunity to better our services. If you have any other concerns, please feel free to reach out to us by phone, email, chat or through Facebook/Twitter. We again apologize for any inconvenience caused. We look forward to assisting you with your next adventure. Kind Regards, Viator Social Engagement Team

Frustratingeir si…

Provide tickets on their site without endless advertising. I booked tickets for a (good) gallery tour in Amsterdam and just wanted the tickets - not to hear about Los Vegas! I used another site for a second tour and so much better!

Hi Hugo, We are sorry to hear about your negative experience. We have reviewed your booking, and have emailed you directly. We apologize for any inconvenience and look forward to assisting you in the future. If you have any other concerns, please feel free to visit our site at https://www.viator.com/help. Kind Regards, Viator Social Engagement Team

I booked an airport shuttle in advance…

I booked an airport shuttle in advance from Honolulu Airport to Waikiki. When I arrived nobody was there (I was on time) and when I called them they said they were busy and would not show up. The customer service even suggested to just accept it and ask for a refund. Minutes later I got an answer that they will not refund anything because I changed travel plans which was a complete lie. They just didn’t show up, I didn’t get a refund and they made up a complete lie. Unbelievable!!!

Hi Annette, Customer feedback is very important to Viator. We take all customer concerns seriously. We regret to hear that your experience did not meet your expectations. Your valuable feedback will be used to improve our experiences and provide insight to our suppliers. Kind Regards, Viator Social Engagement Team

Elissavet was a great guide for this…

Elissavet was a great guide for this tour. It was a long route that took us to very interesting neighborhoods with her insights on history, urban planning and social change. Wonderful morning with very useful information on what to do next to enjoy this wonderful city.

Date of experience : 06 April 2024

The web sites are laid out well with…

The web sites are laid out well with all the information that you need for the tour. This is very important for those on Cruise ships as the ship will sail if you're not at the dock at the scheduled embarkation time.

Diana T went above and beyond for us!

Diana T was our guide for the day and she was informative, fun, and managed our time well. I normally never leave a review, but I had to after what could have been a terrible ending to an amazing day. At the end of the day my husband accidently left his phone in the back of the seat on the bus, we walked away and after a few minutes he realized the phone was left behind and the bus had already left. Long story short between our hotel helping us contacting the cafe we met at to find Diana to help track down the bus on her own time at night and allow a driver to come pick up our phone at her house to be delivered back to us was ABSOULTY AMAZING. We do a lot of business from our phones and was only the 3ed day of our 2 week trip so it was really great we had Diana to go above and beyond for us!

Date of experience : 02 April 2024

We enjoyed the tour

We enjoyed the tour, it wasn't too long but full of information. Our guide was awesome, you could tell he really enjoyed doing what he's doing, he was really animated and had a fun time with the group.

Date of experience : 11 April 2024

Informative session about ghosts and gangsters..

We learned about the ghosts and gangsters of Chicago from the 1800s to the 1900s. The tour guide, whose name I forgot, did an excellent job narrating how gangsters and ghosts emerged in the city. It's a very informative tour. Highly recommend when you visit Chicago.

Date of experience : 08 April 2024

All the Viator excursions we booked in…

All the Viator excursions we booked in Barbados were wonderful. Viator did an amazing job of keeping us updated on any changes. They also responded to any questions we had promptly and with clarity. I will use Viator again, especially as I now have a discount coupon to use as a reward for booking through Viator.

Date of experience : 07 April 2024

Useless discount code

I didn't get a trip yet, so I just comment the booking. If you can't send a discount code that works when using it, then don't send it. If to make it work, I have to give all my personal data, including visa to a person in a chat, and trust that process while you can't even give a correct code, I have my doubts.. Pitty..

Date of experience : 03 April 2024

Hi Karen, Viator takes all customer feedback and concerns about their experiences seriously. We are disappointed that our service did not meet your expectations on this occasion. We will use this experience to make improvements. If you have a discount code that didn't work for any reason, please reply to the email we sent you directly, so we can investigate it further. Regarding your General Data Protection, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). To the extent you use a third party to submit a data request on your behalf, we may need to take reasonable steps to verify the authenticity of the request. These are security measures to ensure that personal information is not disclosed to any person who has no right to receive it. You can see more in our Terms and Conditions at: https://www.viator.com/support/privacyPolicy#Contact Kind Regards, Viator Social Engagement Team

Everything about the trip was great

Everything about the trip was great! Hotels were top notch, guides were polite, helpful and knowledgeable but our driver, RK Mishra was the best! He made our trip great … treating us like important guests and always there for us.

Iguazu Falls both sides

We took the Iguazu Falls tour for noth sides. It was an excellent decision. The communication was always open and readily available. Robert, our tour guide, was very energetic, knowledgeable and fun. The experience was fantastic.

We had a fabulous time together with…

We had a fabulous time together with our very knowledgeable and experienced tour guide Gabrielle. He was very passionate and making sure we all had a great time. We enjoyed the full experience of Colosseum, underground, arena and all over around the grounds

Reservations made easy

Reservations made easy! Have used a few times now for excursions in Hawaii. Always fun & creative adventures with top notch companies. Look forward to our next adventures! Mahalo!

Date of experience : 05 April 2024

Book tours in US, Canada & Mexico

I have used Viator to book tours in the US, Canada and Mexico. 70% of the tour bookings have been 5 start excellent to the point if I were booking the tour again I would re-do with the same tour. The other 30% of bookings have ranged from good to meh (meh being ok). For me it has been an safe, invaluable resource for getting to know a travel destination.

Problem corrected

Somehow, one of my bookings that I reserved I wasn’t unable to find on the website so I went and booked to the game then I found an email with the original booking and I had to cancel one which was corrected. Thank you.

Viator Tours Review [2024]: Are Their Tours Any Good?

I always find that tours are the hardest thing to book before a trip, so you want to make sure you're using a reliable website to find the best tour options. If you're looking for tours during your travels, you've likely come across Viator before and are wondering whether to book with them. I've put together a well-researched review so you have more confidence about whether to spend your money, or not, on Viator tours!

One of the best parts about planning a vacation and making a travel plan is deciding all the fun, exciting things you're going to do while you're there.

I get that it can also be one of the most stressful parts, though.

Some cities have so many things to do it can be hard to decide which one fits in your itinerary.

Trying to decide which tours, sights, or areas to see, which food to eat, which places to visit… it can get challenging to pick!

Viator claims to help solve your problems by providing you with a platform for you to find the perfect itinerary. But is Viator as good as it sounds? Is Viator worth it compared to other travel booking sites?

Don't go away so that you can discover all the important info about Viator before making your choice.

What Is Viator?

Viator is a TripAdvisor company that pulls together experiences from all over the world, allowing you to book through them. Viator's focus on memorable experiences will enable you to make the most of your travels while having the flexibility to make plans as you go (or well in advance). 

Viator was bought by TripAdvisor in 2014, so you'll notice similarities in how reviews work. With TripAdvisor being Viator's parent company, you can feel better if you trust TripAdvisor's reputation.

Check out Viator tours here!

How Does Viator Work?

Viator works by providing tours, tickets, experiences, and more worldwide at competitive prices. Tours have detailed descriptions, and you can search availability for your party size.

One of the things that makes Viator tours so good is that their description page offers ample information to help you decide whether that tour is for you. 

You'll find an overview, including departure and return information, what to expect, additional info, cancellation policy details, an FAQ section, and reviews from fellow travelers

What more could you want?

Booking with Viator

To make any bookings with Viator, you'll have to have an account. You can sign up easily using your email address, use either a Google account or Facebook account, or sign in with your Apple ID. From there, you can easily access all your bookings in one place.

Viator also has an app available on the Apple's App Store and Google's Play Store. 

Let's check out the two major features Viator has to offer.

Viator's Major Features Explained

Unlike online travel agencies (OTAs) like  Travelocity , Viator specializes in tours and experiences. This means that you'll be able to find walking tours, site visits, day trips, and more. You won't find anything about hotels, restaurants, or other aspects of travel.

Instead, Viator is there to fill your days while traveling. 

When you search for a destination on Viator, it'll give you long lists of tours available in and around that destination. You can sort through tours by style. For example, food, outdoors, likely to sell out, etc. The site also gives you the ability to filter tours by price point, duration, and time of day.

I love that flexibility! And it'll really make searching for the perfect excursion more hassle-free.

You can even sort by "deals and discounts" to see what's running on sale to save some money!

Things to Do

In addition to providing loads of tours, they also have dedicated pages to several cities outlining the top things to do and how to plan your trip there. 

Here's their detailed page for things to do in London , and  here's  another for Vancouver, Canada, as references! To get to these pages, simply enter the city of your choice into the search bar, and then find the link to the "things to do in (city)" page at the top! Or scroll down to the bottom of the home page for some options. 

If you're someone who prefers things being planned out for you, why not explore doing a group tour with  Contiki  or  EF Ultimate Break ?

How Do You Contact Viator's Customer Support?

Since Viator is used for booking tours and experiences, you'll want to know how to contact them if you have any difficulties with your booking or questions. 

Finding Viator's contact information on their website is a bit of a challenge. It is only easily accessible through an existing booking. Beyond that, they don't actually publish their contact information anywhere, so asking any pre-booking questions can be rather difficult. 

They claim to be there for customer support 24/7, but this seems to be only after you've made a booking. 

Viator's Cancellation Policy

One of Viator's biggest perks is that they offer a free, 24-hour notice cancellation policy. They advertise that many experiences are fully refundable with at least 24 hours' notice. 

It's important to note that not every Viator tour/experience is refundable at least one full day before the experience, so double-check your booking carefully. Some experiences have stricter refund policies (requiring more notice), and others never allow for a refund due to a cancellation. 

Viator Reviews: Is It Legit?

If you've taken a look at Viator reviews, you can tell how polarizing they are. Let's dissect them to find out why thats the case.

Viator reviews online currently hold an average rating of 4.3/5 stars. However, on review sites like Yelp, they hold a low average of 1 to 1.6 average rating out of 5.

On their own website, they've also ranked themselves as 4.3/5 stars with over 3600 reviews.

Why Are the Numbers So Polarizing?

I believe that quality fluctuates between the different tours offered on Viator. With the massive collection of things to do and tours on Viator, their reviews naturally are polarizing.

In general, the latest Viator reviews are positive about the tour experiences and most users recommend using Viator. Some travelers weren't impressed with Viator's ticketing service or, in extreme circumstances, were allowed to book tickets after events no longer allowed entry.

Many negative reviews speak to less than enthusiastic guides, crowded venues, or subpar meals, factors outside Viator's control. 

Is Viator Worth It?

On a while, we believe that Viator is worth it to find fun and different experiences for your next destination of choice! Viator has various things from which to choose and have detailed descriptions, so you know what you're getting when you book.

Since you're not booking through the tour companies themselves, though, be aware that any communication from them might go through Viator and can cause miscommunications or problems.

You could always use Viator for research and try to book directly, but many tours exclusively use Viator.

We would recommend it as a resource for tour booking, though!

Our Rating: 4.0/5

• Huge selections
• 24 hours Free Cancellation Policy
• Available Worldwide
• Detailed Descriptions & Reviews
• Reputable Company
• Poor accessibility for customer service
• Communication issues with vendors
• Subpar time of response for support

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Viator Opiniones: ¿Vale la pena? ¿Es fiable? 2024

Una de las mejores partes de planificar unas vacaciones y hacer un plan de viaje es decidir todas las actividades, tours, excursiones, cosas divertidas y emocionantes que vas a hacer mientras estás allí.

Sin embargo, también puede ser una de las partes más estresantes . Algunas ciudades tienen tantas cosas que hacer que puede ser difícil decidir cuál encaja en tu itinerario.

Intentar decidir qué excursiones, monumentos o zonas ver, qué comida comer, qué lugares visitar… ¡puede ser un reto!

Viator es una agencia de viajes especializado en reservar tours y excursiones que te ayuda a resolver tus problemas proporcionándote una plataforma para que encuentres el itinerario perfecto.

Pero, ¿es Viator tan bueno como parece? ¿Merece la pena Viator en comparación con otros sitios de reserva de viajes? ¿Viator es fiable? y Viator opiniones.

Sigue leyendo para descubrir hasta qué punto merece la pena Viator agencia de viajes y descubre Viator opiniones de usuarios y clientes que han usado la plataforma.

¿Qué es Viator?

Viator es una empresa de Tripadvisor que reúne experiencias de todo el mundo , permitiéndote reservar a través de ellas.

El enfoque de Viator en las experiencias memorables te permitirá sacar el máximo partido a tus viajes y tener la flexibilidad de hacer planes sobre la marcha (o con mucha antelación).

Viator fue comprada por Tripadvisor en 2014 , por lo que notarás similitudes en el funcionamiento de las reseñas. Al ser TripAdvisor la empresa matriz de Viator, ten por seguro que su plataforma es una de las mejores del mundo .

Además de Viator tambien utilizamos otras plataformas,  Get Your Guide  i Civitatis (sobretodo en español) son muy buenas opciones para reservar actividades.

Puedes leer esta artículo de  como funciona Get Your Guide y sus precios . Lo mismo con  Civitatis, la mejor plataforma para actividades en epañol y Free Tours en la ciudades .

¿Cómo funciona Viator Tours?

Viator agencia de viajes funciona proporcionando recorridos, entradas, excursiones y experiencias en todo el mundo a precios competitivos . Los viajes tienen descripciones detalladas, y puedes buscar la disponibilidad para el tamaño de tu grupo.

Una de las cosas que hace que los viajes de Viator sean tan buenos es que su página de descripción ofrece amplia información para ayudarte a decidir si ese viaje es para ti.

Encontrarás una descripción general, incluyendo información sobre la salida y el regreso, qué esperar, información adicional, detalles sobre la política de cancelación, una sección de preguntas frecuentes y opiniones de otros viajeros. ¿Qué más puedes pedir?

Reservar con Viator

Para hacer cualquier reserva con Viator tours, tendrás que tener una cuenta.

Puedes registrarte fácilmente con tu dirección de correo electrónico, utilizar una cuenta de Google o de Facebook, o iniciar sesión con tu ID de Apple. Desde ahí, puedes acceder fácilmente a todas tus reservas en un solo lugar.

Viator también tiene una aplicación disponible en las tiendas de Apple y Google Play.

Viator Tours

A diferencia de las agencias de viajes online como Travelocity, Viator se especializa en recorridos y experiencias. Esto significa que podrás encontrar recorridos a pie, visitas a lugares, excursiones de un día y mucho más.

No encontrarás nada sobre hoteles, restaurantes u otros aspectos del viaje. Aun así, Viator está ahí para llenar tus días mientras viajas.

Cuando busques un destino en Viator, te dará largas listas de excursiones disponibles en ese destino y sus alrededores.

Puedes clasificar las visitas por estilo (comida, al aire libre, probable que se agoten, etc.), precio, duración, hora del día, etc. Incluso puedes clasificar por «ofertas y descuentos» para ver lo que está en oferta y ahorrar algo de dinero.

Cosas que hacer

Además de proporcionar un montón de recorridos, también tienen páginas dedicadas a varias ciudades en las que se describen las principales cosas que hacer y cómo planificar tu viaje allí.

Aquí tienes su página detallada de cosas que hacer en Londres. Para llegar a estas páginas, sólo tienes que introducir la ciudad que elijas en la barra de búsqueda, y luego encontrar el enlace a la página «cosas que hacer en (ciudad)» en la parte superior o desplázate hasta el final de la página de inicio para ver algunas opciones.

Información de contacto Viator

Dado que Viator tours se utiliza para reservar viajes y experiencias, querrás saber cómo ponerte en contacto con ellos si tienes alguna dificultad con tu reserva o preguntas.

Encontrar la información de contacto de Viator en su sitio web es un poco difícil . Sólo es fácilmente accesible a través de una reserva existente .

Además, en realidad no publican su información de contacto en ningún sitio, así que hacer cualquier pregunta previa a la reserva puede ser bastante difícil.

Afirman que ofrecen asistencia al cliente las 24 horas del día, pero parece que sólo lo hacen después de que hayas hecho una reserva.

Política de cancelación de Viator excursiones

Una de las mayores ventajas de Viator escursiones es que ofrece una política de cancelación gratuita con 24 horas de antelación . Anuncian que muchas experiencias son totalmente reembolsables con al menos 24 horas de antelación

Es importante tener en cuenta que no todas las excursiones/experiencias de Viator son reembolsables al menos un día antes de la experiencia, así que comprueba cuidadosamente tu reserva.

Algunas experiencias tienen políticas de reembolso más estrictas (que exigen más antelación), y otras no permiten nunca un reembolso por cancelación

Viator Opiniones

En Trustpilot , las opiniones de Viator tienen una valoración media de 4,3/5 estrellas de más de 81.000 opiniones . Más del 70% de esas opiniones son excelentes.

Las últimas opiniones son positivas sobre las experiencias de los viajes y recomiendan utilizar Viator .

Algunos viajeros no quedaron impresionados con el servicio de venta de entradas de Viator o, en circunstancias extremas, se les permitió reservar entradas después de que los eventos ya no permitían la entrada.

Muchas reseñas negativas hablan de guías poco entusiastas, lugares abarrotados o comidas deficientes, factores que están fuera del control de Viator .

En Quora puedes leer también varias opiniones de primera mano de clientes que ha reservado actividades con Viator.

Puedes encontrar distintas guías y opiniones sobre actividades específicas como:

El Caminito del Rey

Tour helicóptero en Nueva York

Mejores paseos en barco en Barcelona

Isla Mujeres opiniones

Mejor Tour Gratis Ciudad de México

Mejor Tour Gratis Barcelona en Español

Museo Moco Barcelona ¿Merece la pena

Puedes leer este post sobre las mejores webs para reservar excursiones y tours.

¿Merece la pena, Viator es fiable?

En general, Viator merece la pena para encontrar experiencias divertidas y diferentes en tu próximo destino y tener muchas opciones .

Tienen varias cosas entre las que elegir y cuentan con descripciones detalladas, para que sepas lo que vas a obtener cuando reserves.

Sin embargo, como no estás reservando a través de las propias empresas de viajes, ten en cuenta que cualquier comunicación de ellas puede pasar por Viator excursiones y puede causar malentendidos o problemas.

Siempre puedes utilizar Viator para investigar e intentar reservar directamente, pero muchos circuitos utilizan exclusivamente Viator. No obstante, te lo recomendamos como recurso para reservar un viaje.

El punto importante es que Viator es fiable al 100% . Tus pagos siempre estarán protegidos y tienen el prestigio y la confianza de ser parte de TripAdvisor como empresa matriz.

Esto da una seguridad muy grande a la hora de reservar con ellos.

Nuestra valoración: 4.3/5

• Gran colección de cosas para hacer
• política de cancelación gratuita en 24 horas
• Disponible en todo el mundo
• Descripciones detalladas y reseñas
• Empresa propiedad de TripAdvisor
• Poca accesibilidad al servicio de atención al cliente
• Mala comunicación con los vendedores de Viator
• Tiempo de respuesta del servicio de atención al cliente insuficiente

¡Empieza a planificar tu próximo viaje!

¿Reservas tu próximo destino? ¡Asegúrate de poner todas tus aventuras fácilmente en Viator agencia de viajes!

Si buscas, por ejemplo cosas divertidas que hacer en Valparaíso, guarda esta guía de viaje.

Desde los coloridos tejados y las calles dominadas por los grafitis hasta las vistas elevadas y los sinuosos callejones, esta ciudad chilena es apta para los amantes del arte, los gastrónomos y los buitres de la cultura por igual

¡Planifica tu viaje en Viator y comienza la cuenta atrás ahora!

¡Haz que la experiencia de planificación sea más divertida colaborando con tus compañeros de viaje! Viator hace que sea divertido y fácil compartir y revivir tus recuerdos de viaje favoritos con muchas funciones útiles.

→ ¿Trip.com es fiable y seguro? Reseña honesta 2023

→ Que ver en Egipto | 20 Atracciones y lugares para visitar

¿Hemos mencionado que es completamente gratis? ¡Pruébalo ahora!

¿De cuánta utilidad te ha parecido este contenido?

¡Haz clic en una estrella para puntuarlo!

Promedio de puntuación 4.9 / 5. Recuento de votos: 11

Hasta ahora, ¡no hay votos!. Sé el primero en puntuar este contenido.

¡Siento que este contenido no te haya sido útil!

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Dime, ¿cómo puedo mejorar este contenido?

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9 comentarios en «Viator Opiniones: ¿Vale la pena? ¿Es fiable? 2024»

No es una empresa fiable. Nos dejaron varados sin una excursión que estaba pagada con anticipación y no dieron ninguna solución ni respuesta. Un desastre.

Hola en que lugar la estafaron. pregunto ya que estafaron a una huesped que viene de alemania con una supuesta excursión en colombia. no cumplieron.

¡Viator es genial! Me encantan sus tours y lo fácil que es reservar con ellos. ¡100% confiable!

Hace poco más de una semana tuvimos que regresar urgentemente de Heraklion (Creta) por muerte inesperada de un hermano de mi esposo. Enseguida escribimos a Viator el día 1 de abril avisando de este imprevisto y cancelando la excursión que teníamos reservada para el día 4 de abril. En su web de reserva consta que se puede cancelar en cualquier momento siempre que sea más de 24 horas de cancelación. Repetimos el mail cuando nos avisaron que pasarían a recogernos en el hotel diciendo que ya no estábamos en Creta sino en Barcelona por este desgraciado incidente. Recibimos otra notificación de que ya nos habían cobrado el tour de la excusión a la Meseta Lasithi donde habíamos de ir el día 4 sin ninguna explicación. Hemos escrito unos cinco mails más, sin ningún resultado. Si entras a Ayudas al cliente no funciona, entres a la hora y día que entres. Si todo funciona, reservas, pagas y realizas la excursión no hay problema, pero si tienes un incidente grave no son capaces ni tener contacto con el cliente y tener en cuenta la anulación de reserva. Ya no pedimos ni humanismo pero sí, que cumplan lo que publican. Agradeceremos respuesta de Viator.

¡Viator es genial! He reservado tours con ellos y siempre han sido increíbles. ¡Recomendado al 100%!

¡Me encanta reservar con Viator! Siempre encuentro las mejores opciones para mis viajes. ¿Y tú?

No entiendo por qué tanta gente se preocupa por las opiniones de Viator. ¡Solo ve y disfruta de tus vacaciones! 🏖️🌴

¿En serio? Las opiniones de otros viajeros pueden ser muy útiles para tomar decisiones informadas y evitar problemas. No es solo cuestión de disfrutar de las vacaciones, sino de tener la mejor experiencia posible. ¡No subestimes el poder de las opiniones! 🌍✈️

Buenos días, he reservado y pagado un tour a Bhutan de 3 días y dos noches para 4 personas , le coloque el código de descuento promocional del 10% pero veo que el débito en la tarjeta fue por el total del tour, ahora quiero reclamar mi derecho y no se dónde hacerlo, por ningún lado encuentro la dirección de correo donde escribir. Tampoco tengo claro donde me enviaran los visados para entrar a Bhutan. Por ahora no puedo decir que sea malo, solo quiero que me contesten esta inquietud. Muchas gracias.

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Viator.com   Opiniões

Na categoria Agência de viagens

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Opiniões 4,3.

total 194 069

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Nosso motorista Mohamed foi muito…

Nosso motorista Mohamed foi muito atencioso, cuidadoso, fez o nosso passeio ficar ainda melhor! Vale a pena. A experiência com ele é muito melhor que com grupo grande. Éramos 4 amigos. Seu carro foi muito confortável.

Data da experiência : 14 de abril de 2024

Entrega o que promete. Muito bacana!

O passeio é bem organizado e o time do Madryn Buceo é sensacional. A beleza do local dispensa comentários. Muito bacana, recomendo.

Data da experiência : 10 de abril de 2024

Comprei ontem dois tickets para jantar…

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Data da experiência : 12 de abril de 2024

Resposta da Viator.com

Ola Marlei, Agradecemos o seu comentario e lamentamos saber que tem encontrado dificuldade em acessar os seus tickets e a sua conta da Viator. Encontramos a sua reserva e enviaremos um email para obter mais detalhes para melhor a assistir. Pode entrar em contato conosco atraves do endereco [email protected] ou ligando +55 11 4700 9088. Viator.com/help Atenciosamente, Viator Social Engagement Team

Foi uma experiência incrível

Foi uma experiência incrível! O guia privativo foi muito atencioso e nos contou detalhes interessantes sobre a história da Alhambra, desenvolveu cultural da cidade de Granada ao redor, detalhes sobre as construções, sobre as religiões muçulmana e o cristianismo, traduzindo muitos dos escritos nas paredes dos palácios. Foi uma visita completa e inesquecível.

Data da experiência : 17 de março de 2024

O GUIA NÃO APARECEU!!!!!!!!

Simplesmente o guia NÃO APARECEU e a operadora não respondeu minhas mensagens, fiquei no local de encontro mais de uma hora, perdi tempo e dinheiro com o deslocamento, constrangeu a mim e a minha familia e acabou com meu dia, no meu último em Buenos Aires. Péssima experiência e péssimo (não)-"atendimento". Gostaria de esquecer que a Viator existe!!!!

Data da experiência : 23 de março de 2024

Desleixo total da empresa

Desleixo total. Comprei por escrito um transfer ida e volta para o Palacio de versalhes e recebi um voucher do aeroporto Charles de Gaulle para o hotel. Tentei diversas vezes buscar uma solução (telefone, e-mail ) e ninguém resolveu. Não me restou outra alternativa senão CANCELAR o serviço. Lamentável. Péssima experiência para os dias de hoje.

Data da experiência : 20 de março de 2024

Olá Francisco, O feedback do cliente é muito importante para a Viator. Levamos todas as preocupações do cliente a sério. Lamentamos saber que sua experiência não atendeu às suas expectativas. Seu feedback valioso será usado para melhorar nossas experiências e fornecer informações aos nossos fornecedores. Atenciosamente, Equipe de Mídia Social Viator TripAdvisor

Excelente Passeio

Excelente escolha para nosso curto tempo de permanência em Florença. Pudemos ter contato com um pouco dos cenários do interior da Toscana, sendo guiados por pessoas experientes e muito simpáticas.

Ainda não posso atribuir nota máxima porque…

Não posso atribuir nota máxima porque ainda não usufrui dos serviços. Por enquanto, está indo Tigo muito bem. Posteriormente, posso fazer uma Avaliação mais completa.

Data da experiência : 24 de março de 2024

Encontrei tudo que eu precisava na…

Encontrei tudo que eu precisava na Viator. Minhas primeiras experiências com a plataforma, muito bom.

Data da experiência : 29 de março de 2024

Intermediário

Contratei dois passeios. Primeiro foi excelente. Segundo cancelou no mesmo dia sem dar justificativa e eu não conseguia arrumar nenhum outro disponível, nem a viator pode me ajudar.

Data da experiência : 21 de março de 2024

Confiança e Facilidade

Confiança na marca e facilidade em encontrar o que procurávamos. Fechamos os passeios sem receio e com isso já temos a nossa programação para não perdermos nada!

Data da experiência : 16 de março de 2024

Gostamos muito de tudo, foi uma boa experiência. A viagem de balão foi muito bonita e o restante tour foi perfeito. Obrigado ao nosso guia o Hatem, muito profissional, gentil e inteligente. Recomendo!

Data da experiência : 03 de março de 2024

Recomendo a Viator

Recomendo a Viator. Usamos para adquirir as entradas da cidade Proibida e para ir à Muralha da China e correu tudo muito bem.

Data da experiência : 22 de março de 2024

Agilidade e segurança na chibatadas dos…

Agilidade e segurança na chibatadas dos serviços. Mas ainda não fiz os passeios, vamos avaliar quando da prestação dos serviços

Excelente experiência!!

Excelente experiência!!! Mohamed é incrível! Transforma sua viagem em memórias maravilhosas!!!

RETORNO AO CLIENTE QUANDO MAU ATENDIDO…

RETORNO AO CLIENTE QUANDO MAU ATENDIDO POR UM PARCEIRO QUE NÃO TRABALHA DIREITO! IMPORTANTE O RESPEITO AO CONSUMIDOR! ESPERO QUE ASSIM PERMANEÇA PARA POSSÍVEIS INCONVENIENTES!

Data da experiência : 06 de março de 2024

Compro em real

Compro em real, não tenho que me preocupar em pagar em dolar. Fica tudo agendado direitinho. Até hoje, nunca tive problemas.

Data da experiência : 25 de fevereiro de 2024

Empresa honesta e confiável, O programa não tem taxas além das que são apresentadas.

Trabalha de forma transparente. Cobrando pelos serviços oferecidos. Clareza no anúncio.

Data da experiência : 28 de março de 2024

Um dia na Floresta

O guia Fabinho é nota 10. Muito atencioso, cuidadoso com todos e conhece bem a região. Caminhar pela floresta, ver o pôr do sol no Rio Negro e a focagem de jacarés foram experiências únicas e que ficarão sempre na memória.

Data da experiência : 12 de fevereiro de 2024

A guia Karolina ,foi impecável em todas…

A guia Karolina ,foi impecável em todas as explicações fornecidas sobre os vários locais a visitar,e o motorista fez uma condução sempre muito agradável e segura

Data da experiência : 13 de março de 2024

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Viator.com   Opiniones

En la categoría Agencia de viajes

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Escribir una opinión

Opiniones 4,3.

194.069 en total

5 estrellas

4 estrellas

3 estrellas

2 estrellas

Más recientes

Muy buena experiencia

Excelente experiencia y equipo

Fecha de la experiencia : 15 de agosto de 2022

Solicité una reserva para 2 si bien…

Solicité una reserva para 2 si bien pone reserva ahora y paga después cobraron en el momento, para que? Pero a las 12.10 de la noche anterior a la reserva me envíen un correo que a actividad ha sido cancelada, este mismo día había hecho numerosas llamadas, que no encuentran al operador etc pero en ningún momento me cancelaron Pésimo el servicio, en el momento que solicitas la actividad deben decirte no hay disponibilidad para este día, así tienes margen de hacer otra cosa

Respuesta de Viator.com

Gracias por tus comentarios. Viator toma muy en serio todos los comentarios y preocupaciones de los clientes sobre sus experiencias. Nos gustaría disculparnos porque nuestro servicio no cumplió con sus expectativas en esta ocasión. Hemos notado que ya se han tomado medidas en la reserva. Si tiene alguna otra inquietud, no dude en visitar nuestro sitio en https://www.viator.com/help.

El grupo que hemos hido

El grupo que hemos hido, casi todos nos hemos sentido engañados por esta empresa. Ya que la visita es por las afueras de la Alhambra y pagamos 72 € por 2 personas. Si que tengo que destacar, que TODOS en el grupo estuvo muy contento con el guia, Fermin! Un chico muy inteligente, muy culto, muy amable, nos gusto a todos mucho por su profesionalidad! Gracias Fermin por ser como eres!!! Maria M

Hola Maria: Lamentamos escuchar esto. Para poder revisar su reserva, necesitaremos más información. Por favor, envíenos un mensaje privado o comuníquese con nosotros al (888) 680-1640 con lo siguiente: - Número de referencia de Viator - Nombre y apellido del viajero principal - Dirección de correo electrónico utilizada para realizar la reserva Esperamos su respuesta. Saludos cordiales, Equipo de Medios de Viator

He sido amable y rápidamente atendida.Claro que solo podré corroborarlo cuando llegue a destino y todo resulte como lo acordamos.Muchas gracias

Lo pasamos muy bien

Lo pasamos muy bien. Recomendable

Fecha de la experiencia : 14 de agosto de 2022

Fascinante la experiencia

Disfrute el tour a lo máximo.

Disfrute el tour a lo máximo. La guía muy profesional y nos mantuvo informados todo el tiempo. Recomiendo este tour guiado, no se lo pierdan

Buenos días, Contratamos Avistamiento de aventura de Delfines de dos horas en el Velero Intrépido en Estepona - Málaga y justo el día antes el 28 de Julio, nos informaron de que el Barco estaba averiado,y anulaban la experiencia. Nos quedamos sin excursión y sin tiempo para programar nada ya que al día siguiente terminaba nuestro viaje. Recibimos disculpas del patrón del barco que nos confirmó haber informado ya a Viator, y Viator nos envió un escrito diciendo que en cuatro o cinco días hábiles recibiría el reembolso del importe abonado, pero al 14 de Agosto ya han transcurrido 12 días hábiles y seguimos esperando que nos reembolsen el dinero pagado para esta experiencia. n°de Reserva es BR-911635686 PIN 5156

Buena atención y muy divertido

Fecha de la experiencia : 13 de agosto de 2022

Todo muy bien

Todo muy bien He midificado la reserva varias veces sin problema

Excelente decisión

Ideal para ir a pasar un día express a MonteVideo. Andrés fue muy atento y amable. Fue un excelente acompañante, pues se siente como si visitaras a un amigo y no a una empresa turística tradicional. Altamente recomendado.

Contratamos por medio de ustedes una agencia

Contratamos por medio de ustedes un tour en NY y nunca cancelaron , simplemente nos plantaron , hicieron perder un par de horas. Si ustedes venden tour de terceros , en este caso amigotour , deberían tener la infraestructura para estudiar y vender tour seguros ya que en este caso pierden credibilidad los dos .

El guía Oscar genial!!!

Gracias el servicio bien sólo que….

Gracias El servicio bien sólo que solicitamos nosotros el Tour en español y nos dieron todo en inglés cuando se pidió desde la página que fuera español

Muy buena gestión

Contraté una actividad y el último día me escribieron de la agencia organizadora para avisarme de que podría no realizarse al completo por condiciones meteorológicas adversas. Cuando me llegó el mensaje era tarde puesto que no tenía datos fuera del hotel y no me daban la opción de cancelar. Llamé a Viator y rápidamente me solucionaron el problema devolviéndome el importe íntegro.

Mucho a mejorar

Buena experiencia con muchas salvedades. Compramos el paquete para acceder a Minneriya, pero a mitad de camino nos paró el chófer en un sitio y nos dijeron que los elefantes estaban en el Eco Park (entradas al parque más baratas que Minneriya). Eco Park estaba más cerca de nuestro hotel por lo que al chófer le venía mejor el Eco Park además del ahorro del precio en las entradas. Nos sentimos engañados al descubrir que siempre hay elefantes en Minneriya sobre todo en el safari de la noche puesto que se congregan alrededor del lago (enorme en comparación con el Eco Park). Es cierto que vimos elefantes, pero nuestra inexperiencia nos llevó lugar a fiarnos de algo que no era cierto. Aviso a tener cuidado a los que vayáis a comprar este pack para que SÍ o SÍ os lleven a Minneriya y no a cualquier otro

Grab Boat Tour

Los trabajadores nos ofrecerion un servicio increíble y elevaron la experiencia. Definitivamente recomendaría el tour.

Nunca llegaron a recogernos

Aun estamos esperando al autobus de las 10h para ir a un tour de un pueblo de Valencia, y son las 17h. Son unos impresentables, con 40 grados a la sombra. Mañana tenemos otra tour con ustedes, espero no nos decepcionen. Deberian reembolsarnos el dinero del tour que nos a dejado tirados (aunque esto no se paga con dinero).

Fecha de la experiencia : 12 de agosto de 2022

Lamentamos saber acerca de su experiencia negativa. Hemos revisado su reserva y le hemos enviado un correo electrónico directamente. Nos disculpamos por cualquier inconveniente y esperamos poder ayudarlo en el futuro. Si tiene alguna otra inquietud, no dude en visitar nuestro sitio en https://www.viator.com/help. Saludos cordiales,

Impresentables

Nos cancelaron el free tour de Toronto con menos de 24h para realizar dicho tour, por lo que ya no pudimos hacer otra actividad programada ese dia. No volveremos a reservar

Gracias por tus comentarios. Viator toma muy en serio todos los comentarios y preocupaciones de los clientes sobre sus experiencias. Hemos tomado nota de esta queja y nos gustaría disculparnos porque nuestro servicio no cumplió con sus expectativas en esta ocasión. Si tiene alguna otra inquietud, no dude en visitar nuestro sitio en https://www.viator.com/help.

Seguimos esperando el de un servicio ni…

Seguimos esperando el de un servicio ni realizado con justificante de causa mayor

Moscow Visitor Guide 2024: Everything you need to know

Searching for a new adventure in Eastern Europe? Consider a trip to Moscow. Russia's capital and largest city, this frigid megacity is known for its political, scientific, and literary pursuits. With traditional Russian architecture, unique cultural traditions, and several world-class museums, Moscow is a city that should be on everybody's bucket list.

With a population exceeding 12 million, Moscow is one of the world's largest economies and one of the richest cities in Europe. Moscow is also a very popular vacation destination and has four international airports, linking the Russian capital with locations worldwide. Check in at a Russian luggage locker, and check out some of the best sights Moscow has to offer. 

A weekend in Moscow

8 Best Ways To Experience Moscow In 2024

From the Red Square to the Bolshoi Theater to the Red October Chocolate Factory , Moscow is overflowing with unique and diverse attractions as well as endless examples of eye-boggling architecture. Moscow is not just the biggest city in Russia, but one of the largest in the world and has a history covering over eight centuries. For those two reasons alone it makes sense to explore it with people in the know. The companies and guides detailed below will make sure your visit to Moscow is as fascinating and exciting as the Russian capital itself. Don’t forget to drop off your luggage at a Bounce luggage locker in Moscow so that you won’t be carrying more than you need to.

Best Free Tour – The Guide In Moscow

Keep more rubles in your rucksack by taking a free tour of Moscow with The Guide In Moscow . You'll find the guide under the statue of Karl Marx in the Red Square holding a white umbrella. Once the group of the day has gathered, you'll set off to go around all the best sights by foot while the guide narrates interesting facts and anecdotes about the famous landmarks you're seeing.

To find out more details of this free tour of Moscow send an email to [email protected] or call The Guide In Moscow on 79-670-273-002.

Best Food Tour – Moscow With Locals

The best way to learn all about the gastronomy of a city is to experience it with a local. Try a food tour with Moscow with Locals and you'll be amazed at the eateries and dishes they introduce you to. It definitely beats eating in McDonalds every day because you haven't got a clue what the food on the restaurant menus contains. Once you've eaten Russian dumplings, you'll never eat a burger again.

Prepare for a food adventure in Moscow by emailing Moscow With Locals at [email protected] or call them on 79-032-400-786.

Best Sightseeing Tour – Lovely Moscow

There are as many interesting monuments outside of Moscow as there are in it. Head away from the city with a guide from Lovely Moscow and they'll take you on a journey of discovery to see the Kremlin of Suzdal, the Golden Gates of Vladimir, and the monastery in Sergiev Posad. This tour is also a great way of getting to see rural Russia where the landscape is dotted with scenic lakes.

Get ready to explore rural Russia with Lovely Moscow by calling them on 79-267-253-159 or by emailing them at [email protected].

Best Off-The-Beaten-Path Tour – Spasibo Tours

Sometimes doing something totally different from the regular touristy things makes for a more memorable visit no matter where you go. You can take an off-the-beaten-path tour of Moscow with Spasibo Tours that will give you a real insider view of the city. By the time you've finished photographing several metro stations or visited half a dozen vodka museums, you'll feel just like a local yourself.

Plan to do something different in Moscow by contacting Spasibo Tours on 79-036-194-438 or email them at [email protected] for more information.

Best Metro Tour – Maria Moscow Tours

The metro stations in Moscow are an underground world of amazing architectural finesse. Take a tour of ten of them with Maria Moscow Tours and you'll be impressed from the first to the last by the elaborate Art Deco and Baroque designs. There are incredible mosaics, giant marble columns, and even stained glass panels, so plenty of opportunities for some great social media-worthy photos.

Get in touch with Maria Moscow Tours by calling 79-096-903-661 or by emailing [email protected].

Best Private Tour – We Heart Moscow

If your free time in Moscow doesn't coincide with the day of the tour that's caught your eye, take a private tour with We Heart Moscow instead. They have a super range of tours covering all of the city's main attractions and then some. You can choose the pre-organized itinerary that suits your schedule and interests or arrange your own tailor-made tour.

Make the most of your time in Moscow by contacting We Heart Moscow by email at [email protected] or call them on 74-951-667-269.  

Best Cultural Tour – MoscowMe

Moscow is world-renowned for its ballet, theater, and art. To learn more about all three of these aspects of the city's culture, and some food too, go out and about with a guide from MoscowMe . They have in-depth knowledge of the history of the arts in Moscow and enjoy nothing more than sharing their knowledge with interested visitors.

Get arty with MoscowMe by calling them on 79-100-965-565 or email them at [email protected] for more details.

Best Adventure Tour – Travel Real Russia

Forget all about sedate sightseeing and go off-road in a pimped-up UAZ van along mud trails in the Russian forests. You'll ford rivers and go below ground with a session of caving before taking a break while your hosts cook you a big barbecue lunch. This tour is great fun but definitely only for the truly adventurous.

Plan your off-road adventure with Travel Real Russia by emailing them at [email protected] or by calling them on 79-263-614-981.  

Home to several world-famous landmarks and fascinating museums, planning a weekend away in Moscow is no easy feat. Maximize your time by dropping your cumbersome belongings at a Moscow luggage storage service, and head to some of these top attractions in Moscow.

• Plan a tour of the world-famous St Basil's Cathedral. Constructed in the 16th century under orders from Ivan the Terrible to celebrate military victories over Kazan and Astrakhan, St Basil's Cathedral is one of the finest examples of Russian architecture globally. 
• Take a stroll through Red Square. Moscow's central plaza is a must-see and is flanked by two of Russia's best-known buildings, the Kremlin and St Basil's Cathedral.
• Catch a show at the iconic Bolshoi Theatre. Home to the world's largest ballet company, the Bolshoi Theatre is one of the most highly respected venues in the world. 
• Chow down at one of the top restaurants in the Russian capital. Moscow is home to dozens of classy eateries, including Tkemali, Sabor de la Vida Restaurant, and Dzhumbus.

Moscow lockers

Moscow is a sprawling city, and during icy weather, the chances are you won't want to lug around anything heavy through snow-covered streets. Save yourself any unnecessary hassle by booking a spot at a Moscow suitcase storage service. Bounce provides the best luggage storage services in Moscow , with easy-to-locate and secure facilities across the city. Book online via the Bounce app, and before you know it, you'll have a safe spot to stow your suitcases while you explore the Russian capital. 

Off the beaten path in Moscow

Surprisingly, Moscow is one of the greenest cities in Europe, with around 40% of the city consisting of parks and green spaces. This makes Moscow the perfect place to relax and escape large crowds. Step off the beaten path and check out some of these parks and hidden gems dotted across Moscow. 

• Take in views of the city from Sparrow Hills. Located 260 feet up on a hill on the banks of the Moskva River, this parkland provides some of the best natural panoramas of Moscow's skyline. 
• Get some brief respite from the crowded streets at Gorky Park. Moscow's main public park is located at the center of the city, covering over 110 acres along the Moskva River. Challenge your fellow travelers to a game of volleyball, or peruse the park's modern art exhibitions. 
• Go for a romantic ramble with a loved one through the Apothecary Garden. Moscow University's botanical gardens date back to the 18th century and are meticulously laid out, featuring exotic flora from across the globe.

What to do alone in Moscow

Travelers who find themselves in Moscow on a Russian road trip or happen to be in town on business may be wondering how to kill time during their visit. Thankfully, Moscow offers a plethora of activities for solo adventurers. Keep your luggage safe by visiting a Moscow storage locker, and add these activities to your itinerary.

• Climb to the top of Europe at the Ostankino Television Tower. Standing at over 1,700 feet, the Ostankino Television Tower is the highest free-standing building in Europe. Enjoy the best bird's eye views of Moscow from the observation deck, or book a table at the 7th Heaven Restaurant for dinner in the clouds.
• Pay a visit to Lenin's Mausoleum. The final resting place of Soviet leader Vladimir Lenin, visitors can come face-to-face with the embalmed body of one of the most important political figures in Russian history. 
• Discover the largest art collection in Europe at The Pushkin State Museum of Fine Arts. This massive art museum has a collection of over 700,000 objects, with artworks by the likes of Picasso, Rembrandt, and van Gogh.

The best souvenirs in Moscow

With a unique culture and long history, you'll find plenty of interesting souvenirs to pick up during your travels to Moscow. By far one of the most popular inexpensive mementos you can pick up is a Matryoshka or Russian nested doll. Another great souvenir you can pick up is a fur hat to keep you warm during your vacation and when you return home. 

If you're looking to splash out on something special, pick up an ornate samovar, a type of traditional kettle dating back to the 18th century. Moscow also has plenty of culinary treats that you might want to buy as gifts for folks back home. Muscovites are famous for their love of vodka, and you won't have trouble finding a unique bottle in the capital. Russia is also known for producing world-class caviar, in case you're looking to indulge in the finer things.

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