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Jetstar Travel Insurance

Get your flights and travel insurance sorted in one go with jetstar's travel plans, exclusive cover packages for jetstar passengers..

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Policies available from jetstar, what does jetstar travel insurance cover, how do i lodge a claim with jetstar travel insurance, some more information you may find useful.

Destinations

Feel safe-guarded while embarking on your next travel adventure with the wide range of policies available from Jetstar.

Jetstar Travel Insurance offers unique cover options that allows you to tailor your policy to the regions of the globe you're visiting whether it's somewhere in your own backyard, a jaunt across the Tasman or an extended trip overseas. The bottom line is that whatever kind of trip you're planning, Jetstar Travel Insurance has a solution for you.

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Along with the standard cover for medical expenses, lost luggage and damaged personal effects, by being insured by Jetstar you will also receive protection for:

• Cancellation fees and lost deposits: When unforeseen circumstances outside your control force you to cancel your trip, for example if a loved one passes away, Jetstar Travel Insurance provides cover for your non-refundable pre-paid deposits and any cancellation fees you may have to pay.
• Additional expenses: Jetstar Travel Insurance covers your additional meals, accommodation and travelling expenses when your trip is disrupted.
• Missed connection special events: Your policy can help cover the additional travel expenses you incur in order to get to a special event such as a wedding or business conference on time.
• Hijack and kidnap: A lump sum benefit is payable if you are a victim of hijack or kidnapping on your trip.
• Home help: If you have been hospitalised overseas for more than 10 days, your policy will offer financial assistance to cover the cost of housekeeping or similar services.
• Travel delay: Receive up to $750 cover for additional meals and accommodation expenses when your trip is delayed due to circumstances outside your control.
• Early return home: If unforeseen circumstances force you to curtail your journey, for example if a family member falls seriously ill, Jetstar Travel Insurance covers the cost of cutting your trip short.
• Resumption of trip: If you later decide to resume your trip, your policy can cover the additional travel costs needed to do so.
• Legal liability: Jetstar Travel Insurance provides up to $2.5 million of personal liability cover if you cause bodily injury or property damage to a third party.
• Accidental death: A lump sum benefit is paid to your estate if you die as a result of accidental injuries suffered on your trip.
• Rental vehicle excess cover: This benefit provides cover for the car insurance excess charged when your rental vehicle is stolen, maliciously damaged or involved in a collision.

If you need to make a claim on your Jetstar Travel Insurance policy, you must contact AIG within 30 days of completing your trip to notify the insurer of your claim. In order for your claim to be processed you will need to provide:

• Your certificate of insurance.
• Any supporting evidence, such as receipts, police reports and proof of ownership.
• Any other information AIG may require.

When it comes to obtaining and sending a claim form to AIG several options are available to you:

• Enter the details of your claim and process it online.
• Download and fill out a claim form and send a scanned copy to [email protected] or by fax to 61 (3) 9522 4974 or by traditional mail addressed to AIG Claims Dept., GPO Box 4363, Melbourne, VIC 3001.
• Please remember that whether you choose to lodge your claim online, by email, fax or post, you will still need to attach the relevant documents listed above for the claim to be processed.

Any restrictions on applying for Jetstar Travel Insurance?

To be eligible for any of Jetstar's policies you will need to be a permanent Australian resident or citizen.

I thought I was insured by Jetstar, why do I have to claim through AIG?

Jetstar Travel Insurance is issued and underwritten by AIG Australia Limited.

Is my laptop covered by Jetstar Travel Insurance?

Yes, Jetstar Travel Insurance policies provide cover if your laptop is lost, stolen or damaged, but cover limits apply to laptops, cameras, video cameras and sets of golf clubs. Under an International Plan or Trans-Tasman Plan, cover is limited to $250 per item and $750 for all electronic equipment and valuables combined. This limit is increased to $750 per item under a Domestic Plan.

What is the maximum trip length allowed on a Jetstar Premium Overseas Travel Insurance policy?

This policy covers return journeys from Australia for a maximum duration of 12 months.

Does Jetstar Travel Insurance provide cover for business trips?

No, Jetstar Travel Insurance excludes claims arising from any business commitment, financial or contractual obligation.

What happens if I have a pre-existing medical condition?

Jetstar Travel Insurance does not provide cover for many pre-existing medical conditions and you cannot apply to have your condition covered. However, you can still add Jetstar Travel Insurance to your itinerary and be covered for claims arising from other insured events.

Is there a cooling-off period?

Yes, you have 14 days after your cover application has been accepted to decide whether or not Jetstar Travel Insurance is right for you. A full premium refund is paid if you cancel your cover during this time.

Are there any countries where Jetstar Travel Insurance will not provide cover?

No insurance cover is available if you travel to any of the following places:

• Crimea Region
• North Korea
• Jetstar Travel Insurance information page
• Jetstar Travel Insurance information PDF
• Jetstar Travel Insurance TMD

Cristal Dyer

Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share.

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Jetstar Travel Insurance

Important information on terms, conditions and sub-limits.

Holidays can be stressful as is, so travel insurance can be a great addition to your peace of mind. If you’re looking to take out Jetstar Travel Insurance ahead of your next trip, here's the lowdown on your options with this provider.

About Jetstar

Flying Jetstar? You’ll be glad to know it also offers its own brand of travel insurance. Policies vary depending on the level of cover you’re after, but each will go a long way toward protecting you in case of any unexpected events on your holiday. Jetstar Travel Insurance is underwritten by AIG.

Jetstar plans

Jetstar offers a number of policies to suit both domestic and overseas travellers, from simple luggage protection and cancellation cover to extensive policy to protect you in the case of the worst of mishaps. Below is an overview of Jetstar Travel Insurance.

Limits shown apply

Covid medical cover

Covid cancellation cover

Overseas emergency hospital expense

Overseas emergency medical assistance

Maximum excess

Cancellation fees

Pay extra for no excess

Luggage and personal effects

Additional accomodation & travel

Emergency companion

Resumption of journey

Hospital cash allowance

Accidental death

Permanent disability

Loss of income

Credit Card fraud and replacement

Travellers cheques

Travel documents

Rental vehicle excess

Alternative travel expenses

Personal liability

Pre existing conditions

Cardiovascular disease

Mental health illness

High cholesterol

High blood pressure

Blood thinning medication

Activities covered

Bungee jumping

Conservation work

Mountain biking

Mountaineering

Rock climbing

Scuba diving

Snow sports

Ocean Cruise

Essentials Plus

Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).

Does Jetstar cover pre-existing conditions?

Generally, Jetstar doesn’t offer coverage for pre-existing medical conditions unless specified by your policy or certificate of insurance. You can read the PDS to get the full benefits and exclusions or reach out to Jetstar to discuss your situation.

Check out our guide for more information on pre-existing conditions and what you can expect from insurance providers.

How do you cancel your Jetstar policy?

If you decide to cancel your Jetstar travel insurance policy within 14 days of purchasing it, you’ll receive a full refund of your premium (assuming you haven’t made any claims, of course). If, however, more than 14 days have passed, you won’t be able to get your premium refunded.

How do I make a claim with Jetstar Travel Insurance?

If an incident occurs at some point during your trip and you need to make a claim, it will have to be done within 30 days of the completion of your trip. To make sure the claims process goes as smoothly as possible, you’ll need to have the following:

• Documents relevant to your loss or expenses, such as original invoices, receipts and vouchers
• Your Certificate of Insurance
• Any supporting information

And if you’d like some more information on making a claim, be sure to check out our travel insurance claims guide .

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Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.

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Travel Alerts

Current alerts, coronavirus (covid-19) pandemic – 11 august 2021.

Individual Leisure Travel Insurance Update - New Policies Coronavirus (COVID-19) Pandemic – 11 August 2021

The Australian Federal and State Governments have placed restrictions on Australian citizens, residents and other persons travelling within, to and from Australia due to COVID-19. Ensure you check any Travel Alerts before you travel.

Further information on this can be found at:

https://covid19.homeaffairs.gov.au/

https://www.australia.gov.au/#state-and-territory-government-information

Coronavirus (COVID-19) is considered a foreseen or known event. There are various exclusions arising relating to COVD-19, please ensure you read the policy wording to see the full details.

Domestic Travel Insurance

There is no cover for claims directly or indirectly related to the following (unless otherwise stated in the COVID 19 domestic benefits section below):

• Any losses for trip cancellation, trip delay and/or additional expenses caused by or due to COVID-19 is considered an expected, known and/or foreseeable event which is not covered by insurance. 
• Any losses for trip cancellation if you or your travelling companion cancel your trip because of disinclination to travel, change of mind or fear of travelling. 
• Any losses in connection with travel restrictions due to government orders, advisories, regulations, directives, or border closures.

COVID 19 Domestic Benefits

There is some cover available relating to COVID-19 as outlined below.

• If you are diagnosed with COVID-19 after the purchase of an individual travel insurance policy and prior to departure, you will be covered for trip cancellation, provided you have a confirmed and documented diagnosis at the time of departure. Cover is subject to the terms and conditions of your policy. 
• If you are diagnosed with COVID-19 while on a covered trip, you will be covered for reasonable and necessary additional expenses, as long as you have a confirmed and documented diagnosis, and your trip was not in conflict with any travel restrictions or advice (as above). Cover is subject to the terms and conditions of your policy.

This COVID-19 benefit outlined above is subject to you meeting all terms and conditions of your policy.

International Travel Insurance

There is no cover for claims directly or indirectly related to the following, (unless otherwise provided under a COVID-19 cover section within an applicable policy wording. See below):

• An epidemic or pandemic (including, but not limited to, COVID-19) declared by a governmental body, official health authority or the World Health Organisation. 
• Any disease or event declared by the World Health Organisation as a public health emergency of international concern. 
• The threat or fear of any such epidemic, pandemic, disease or event. 
• Trip cancellation if you or your travelling companion cancel your trip because of disinclination to travel, change of mind or fear of travelling. 
• Travel restrictions due to government orders, advisories, regulations, directives, or border closures.

COVID-19 Cover International Benefits

Please check the COVID-19 cover section in your applicable international travel insurance policy wording for full coverage and benefits.

This COVID-19 coverage is subject to you meeting all other terms and conditions of your policy.

Combined Product Disclosure Statements and Policy Wordings

Please ensure you read the applicable Combined Product Disclosure Statement and Policy Wording for a full description of the coverage:

Jetstar Travel Insurance

• Jetstar Domestic Travel Insurance
• Jetstar Trans-Tasman Ticket and Checked Baggage Travel Insurance
• Jetstar Essentials Plus International Travel Insurance
• AIG Travel International, Domestic, Annual Multi Trip

Please click here to read our COVID-19 FAQ's .

Russian and Ukraine Conflict

Please be advised that the military conflict between Russia and Ukraine may impact travel insurance coverages and benefits, and AIG Travel’s ability to provide certain travel-related assistance services, for travel to, from or within the affected areas.

Previous Alerts

Covid-19 domestic travel insurance update - 25 november 2020.

Individual Leisure Travel Insurance Update

Coronavirus (COVID-19) Pandemic – 25 November 2020

We continue to closely monitor the COVID-19 pandemic and its impact on travel both locally and globally. If you are buying a new policy today, cover restrictions will apply for events related to COVID-19.

Please also be aware that the Australian Government (including state governments) has placed restrictions on Australian citizens, residents and other persons travelling within, to and from Australia due to COVID-19.

Further information on this can be found at the following web links:

https://covid19.homeaffairs.gov.au  

If you purchased a Leisure Travel Insurance policy prior to 6 April 2020 please refer to previous alerts published on this page

If you are purchasing a new Domestic Travel Insurance policy on or after 25 November 2020, the following is a summary of what is covered and not covered for COVID-19.

Due to the widespread media reports on COVID-19, and the World Health Organization (WHO) announcement declaring COVID-19 a pandemic, COVID-19 is a  foreseen or known event . Therefore, subject to the paragraph below, any losses for trip cancellation, trip delay and/or additional expenses caused by or due to COVID-19 are not considered unexpected, unknown and/or unforeseeable, and will not be covered under the terms and conditions of all Leisure Travel Insurance policies underwritten by AIG Australia Limited.

However, if you are diagnosed with COVID-19 after the purchase of an individual leisure travel insurance policy and such diagnosis is made prior to departure, you will be covered for trip cancellation, provided you have a valid, confirmed and documented diagnosis at the time of departure. If you are diagnosed with COVID-19 while on a covered trip, you will be covered for additional expenses, provided you have a valid, confirmed and documented diagnosis and provided your trip was not in conflict with any state, territory or federal government or health authority travel advisory, restrictions or warnings. However such coverage is always subject to you meeting all other terms and conditions of your policy. 

Please ensure you read the Combined Product Disclosure Statement and Policy Wording for a full description of the coverage.

As always, each claim will be considered on its merits, taking into account the individual circumstances of the claim and the terms and conditions of the policy.

Please click here to read our  COVID-19 FAQ’s .

Individual Leisure Travel Insurance Update - 11 June 2020

Individual Leisure Travel Insurance Update Coronavirus (COVID-19) Pandemic – 11 June 2020

AIG Australia has been closely monitoring the Coronavirus (COVID-19) Pandemic and its impact on travel both locally and globally. We understand that many people have been impacted by the pandemic and we encourage all customers to follow the advice of the World Health Organisation (WHO) and the Department of Foreign Affairs and Travel (DFAT).

The Department of Foreign Affairs and Trade (DFAT) has banned travel to all destinations. The issuance of new individual leisure travel insurance policies has been suspended since 06 April 2020.

The latest information about the Coronavirus (COVID-19) Pandemic can be found at the following WHO web link:  https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Further information about the current travel ban for all Australians can be found at the following Smartraveller web link:  https://www.smartraveller.gov.au/crisis/covid-19-and-travel

AIG Australia will continue to monitor the situation and will update this alert when there are any further changes.

What does this mean for your travel insurance cover?

Due to the widespread media reports of Coronavirus (COVID-19), and the World Health Organization (WHO) announcement declaring COVID-19 a pandemic, COVID-19 is a foreseen or known event. When the travel bans are lifted and you intend to purchase a new individual leisure travel insurance policy for a trip you may have booked, coverage restrictions may apply.

Any losses for trip cancellation, trip interruption, trip curtailment and/or trip delay in connection with any existing or new COVID-19 travel restrictions are not considered unexpected, unknown and/or unforeseeable, and will not be covered under the terms and conditions of all individual leisure travel insurance policies underwritten by AIG Australia (including any new travel policies purchased).

If you are diagnosed with COVID-19 prior to departure and after the purchase of an individual leisure travel insurance policy, you may be covered for trip cancellation, provided you have a valid, confirmed and documented diagnosis at the time of departure. If you are diagnosed with COVID-19 while on a covered trip, you may be covered for medical expenses and trip interruption/curtailment benefits, provided you have a valid, confirmed and documented diagnosis and provided your trip was not in conflict with any government travel advisory.

Please read your insurance policy carefully for a full description of the coverage.

If you have already purchased an individual leisure travel insurance policy, the facts and circumstances surrounding your trip (including the circumstances detailed above) and the terms and conditions of your policy will determine the extent of coverage for COVID-19 related claims.

Novel Coronavirus Outbreak - Updated 11 February 2020

AIG Australia Travel Insurance Update – Novel Coronavirus Outbreak A new outbreak of pneumonia was first seen in early December 2019 in Wuhan, Hubei Province, China. On 7 January 2020, this outbreak was identified as being caused by novel Coronavirus (2019-nCoV). On 30 January, the World Health Organisation (WHO) declared a global health emergency. As of 7 February 2020, there were at least 31,000 confirmed cases of the virus worldwide. The latest information of the outbreak can be found at the following WHO weblink:  https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Effective 23 January 2020, the Department of Foreign Affairs (DFAT) and Smartraveller have raised the Travel Advice for all Australians to  reconsider your need to travel  to all of Hubei Province. Effective  24 January 2020 , the Department of Foreign Affairs (DFAT) and Smartraveller have raised the Travel Advice for all Australians to  do not travel  to all of Hubei Province. Effective 28 January 2020, the Department of Foreign Affairs (DFAT) and Smartraveller have raised the Travel Advice for all Australians to reconsider your need to travel to China overall and do not travel to all of Hubei Province. Effective 01 February 2020, the Department of Foreign Affairs (DFAT) and Smartraveller have raised the Travel Advice for all Australians to do not travel to China and do not travel to all of Hubei Province. AIG is monitoring the situation closely and will continue to update this alert should there be any further changes. What does this mean for your travel insurance cover? Travellers are advised to check their particular policy wording for eligibility, cover entitlement and the type of expenses that can be claimed as these can vary depending on which policy you have purchased. Please note that subject to the terms and conditions of your policy wording cover may be restricted or excluded if  (i)  at the time of taking out the travel insurance policy* you were aware of or could be expected to be aware of an event which may give rise to a claim under the policy; or  (ii)  you do not take precautions to avoid a claim after a warning about the event has become publically known. * For complimentary insurances and annual multi-trip travel policies (including Corporate Travel policies), the date you took out your travel insurance policy is generally deemed to be the date you activated cover for that trip by purchasing the travel arrangements. Given the Coronavirus Outbreak has been widely reported in the media including alerts issued by the World Health Organisation and DFAT / Smartraveller, AIG Australia is treating this event as known and foreseen effective  24 January 2020 . No cover may be provided for losses or damages in connection with the Coronavirus Outbreak unless your policy was issued or travel insurance arrangements were confirmed prior to  24 January 2020 . Travellers who purchased or confirmed travel insurance cover on or after  24 January 2020  may not be covered as the Coronavirus Outbreak would not be considered ‘unforeseeable’. As always, each claim will be considered on its merits taking into account the individual circumstances of the claim and the terms and conditions of the policy. Please note: i. We are monitoring the present situation and will provide further update(s), should the position change. ii. This position statement only remains applicable as long as the present circumstances prevail. Tips for Travellers: • Policy Enquiries & Confirmation - If you need to confirm your policy details, please call AIG Australia between 8am and 6pm AEST for:   - AIG and other Travel Insurance on 1800 017 682  - Good2Go Travel Insurance on 1300 290 217  - Jetstar Travel Insurance on 1800 257 504 • If you need  Emergency Assistance  please call our team on +60 3 2772 5592 at any time or email [email protected] • Monitor Smartraveller for any updates in relation to the Coronavirus Outbreak  https://www.smartraveller.gov.au/destinations/asia/china

Novel Coronavirus Outbreak

AIG Australia Travel Insurance Update – Novel Coronavirus Outbreak On 20 January 2020, Chinese authorities identified an outbreak of a new type of coronavirus (2019-nCoV) in Wuhan City in Hubei Province. There have been a large number of confirmed cases in China with a number of reported deaths. In addition, some countries, including but not limited to, Australia, Thailand, Japan, Republic of Korea and the United States of America have also confirmed cases of Coronavirus infection in travellers, who recently returned from Wuhan or who have been exposed to persons who had recently travelled to Wuhan. Effective 23 January 2020, the Department of Foreign Affairs (DFAT) and Smartraveller have raised the Travel Advice for all Australians to  reconsider your need to travel  to all of Hubei Province. Effective 24 January 2020, the Department of Foreign Affairs (DFAT) and Smartraveller have raised the Travel Advice for all Australians to  do not travel  to all of Hubei Province. Effective 28 January 2020, the Department of Foreign Affairs (DFAT) and Smartraveller have raised the Travel Advice for all Australians to  reconsider your need to travel  to China overall and  do not travel  to all of Hubei Province. Chinese authorities have put new measures in place to contain the spread of the coronavirus. Strict travel restrictions have been imposed in Wuhan and a number of other cities in Hubei Province. Authorities could impose further restrictions across Hubei Province with little notice. If you travel to Hubei Province at this time you may not be allowed to depart until travel restrictions are lifted. Existing measures including wearing masks in public places and avoiding travel in and out of cities in Hubei Province remain in place. Authorities may expand travel restrictions as the outbreak develops. If you have travelled to Hubei Province and have developed symptoms of respiratory illness, seek medical advice immediately. AIG is monitoring the situation closely and will continue to update this alert should there be any further changes.

What does this mean for your travel insurance cover? Travellers are advised to check their particular policy wording for eligibility, cover entitlement and the type of expenses that can be claimed as these can vary depending on which policy you have purchased. Please note that subject to the terms and conditions of your policy wording cover may be restricted or excluded if (i) at the time of taking out the policy you were aware of or could be expected to be aware of an event which may give rise to a claim under the policy; or (ii) you do not take precautions to avoid a claim after a warning about the event has become publically known. Given the Coronavirus Outbreak has been widely reported in the media including alerts issued by the World Health Organisation and DFAT / Smartraveller, AIG Australia is treating this event as  known and foreseen effective 24 January 2020 . No cover may be provided for losses or damages in connection with the Coronavirus Outbreak unless your policy was issued or travel insurance arrangements were confirmed prior to 24 January 2020. Travellers who purchased or confirmed travel insurance cover on or after 24 January 2020 may not be covered as the Coronavirus Outbreak would not be considered ‘unforeseeable’.

As always, each claim will be considered on its merits taking into account the individual circumstances of the claim and the terms and conditions of the policy.

Please note:

i. We are monitoring the present situation and will provide further update(s), should the position change.

ii. This position statement only remains applicable as long as the present circumstances prevail.

Tips for Travellers:

• Policy Enquiries & Confirmation - If you need to confirm your policy details, please call AIG Australia between 8am and 6pm AEST for:

- AIG and other Travel Insurance on 1800 017 682

- Good2Go Travel Insurance on 1300 290 217

- Jetstar Travel Insurance on 1800 257 504

• If you need Emergency Assistance please call our team on +60 3 2772 5592 at any time or email  [email protected]
• Monitor Smartraveller for any updates in relation to the Coronavirus Outbreak  https://www.smartraveller.gov.au/destinations/asia/china

Jetstar - Planned Industrial Action

AIG Australia Travel Insurance Update – 14 February 2020

The Transport Workers Union (TWU) has notified Jetstar that it will take industrial action that may disrupt flights on Wednesday 19th February 2020 .  Flights operated by Jetstar Japan, Jetstar Asia and Jetstar Pacific are not affected by this potential industrial action.

AIG Australia Ltd is the underwriter of Jetstar Travel Insurance products and we are working closely with Jetstar on this matter.

Jetstar has advised that impacted travellers will be provided with refunds or alternative flights. Further information is below and is also available at  jetstar.com/au/en/travel-alerts :

-        If you are flying on the above mentioned date and your flight is cancelled or delayed by more than 3 hours Jetstar will offer travellers the choice of an alternate flight or a refund.

-        For customers who have to overnight away from home as a result of this disruption Jetstar will also offer accommodation and meals to a specified value.

-        If Jetstar has provided you with a refund of your flights due to this action and you hold a Travel Insurance policy issued by AIG, please contact AIG on the phone numbers below for further information.

Jetstar Travel Insurance - 1800 257 504

AIG Travel Insurance - 1800 017 682

Good2Go Travel Insurance - 1300 290 217

Alternatively if you wish to discuss any other matters relating to this action or your policy please contact us between the hours of 8am and 6pm AEDT via the phone numbers above or email on  [email protected]

AIG Australia Travel Insurance Update – 10 December 2019

Proposed industrial actions of the Australian Federation of Airline Pilots may disrupt travel on Jetstar Australia flights between Friday 13th December and Friday 20th December 2019.  Flights operated by Jetstar Japan, Jetstar Asia and Jetstar Pacific are not affected by this potential industrial action.

Jetstar have advised that impacted travellers will be provided with refunds or alternative flights. Further information is below and is also available at  jetstar.com/au/en/travel-alerts :

-        If you are flying on the above mentioned dates and your flight is cancelled or delayed by more than 3 hours Jetstar will offer travellers the choice of an alternate flight or a refund.

Hawaii Hurricane

AIG Australia Travel Insurance Update – 24 August 2018

As of 22 August 2018 the state government of Hawaii has declared a statewide state of emergency due to expected disruptions associated with the arrival of Hurricane Lane. The storm is forecast to impact Hawaii from 23 – 25 August, during which it will pass nearby or make landfall in the state. Authorities anticipate serious weather-related risks including a storm surge and high winds as well as heavy rainfall and flooding. Travellers are advised to monitor area conditions and follow any directives from local authorities.

Under our policy cover may be restricted or excluded if (i) at the time of taking out the policy you were aware of or could be expected to be aware of an event which may give rise to a claim under the policy; or (ii) you do not take precautions to avoid a claim after a warning about the event has become publically known.

As Hurricane Lane has been widely reported in the media and official statements about the likelihood of future disruptions from the hurricane has been provided by the relevant authorities, cover may not be provided for losses or damages incurred in connection with Hurricane Lane or associated travel disruptions unless your travel arrangements were confirmed  and  the policy was issued prior to this hurricane event becoming publically known. AIG considers that this event become publically known on 24 August 2018. 

Where policies have been issued and travel arrangements were confirmed before this date, cover for trip cancellation and additional expenses incurred will be assessed against the wording of the policy.

Before we can consider a claim or provide advice on a claim, travellers should:    

• Confirm with their airlines that their flights have been cancelled.
• Contact their airlines to review alternative arrangements.
• Contact their travel agents or their airlines and/or accommodation providers to see what costs they will meet or amendment concessions or refunds they are prepared to provide. 

As always, each claim will be considered on its merits taking into account the individual circumstances of the claim and the terms and conditions of the policy. Travellers are advised to check their particular policy wording for eligibility, cover entitlement and the type of expenses that can be claimed.

  i.   We are monitoring the present situation and will provide further update(s), should the position change.

  ii. This position statement only remains applicable as long as the present circumstances prevail.

• AIG and other Travel Insurance on 1800 017 682
• Good2Go Travel Insurance on 1300 290 217
• Jetstar Travel Insurance on 1800 257 504
• Monitor  http://smartraveller.gov.au/Countries/americas/north/Pages/united_states_of_america.aspx  for all your travels.

Mount Agung Bali

AIG Australia Travel Insurance Update – 29 June 2018

Mount Agung in Bali Indonesia continues to experience Volcanic activity with the latest eruption recorded on the 28 June.  AIG Australia is  reconfirming  its position on travel insurance coverage and the below position continues to remain in place. If you are planning on travelling to Bali in the coming days we encourage you to contact your airline immediately.

AIG Australia Travel Insurance Update – 19 March 2018

The status of the volcanic activity at Mount Agung in Bali Indonesia has been reviewed, and AIG Australia’s position on travel insurance coverage remains in place. Please see below for further details.

AIG Australia Travel Insurance Update – 29 November 2017

Ongoing volcanic activity from September 2017 at Mount Agung in Bali Indonesia, including a recent eruption which released an ash cloud, has caused flight disruptions at Bali’s Ngurah Rai International Airport and the temporary closure of Lombok International Airport.

The recent eruption and increased seismic activity has resulted in the Indonesian Bureau of Volcanology raising the alert status of Mount Agung to the highest level, suggesting that a major eruption is possible in the near term. An exclusion zone remains in place within a radius of 10 km of Mount Agung.

• the ongoing volcanic activity from September 2017, (including the recent eruptions and increased seismic  activity); and
• associated disruptions arising from such ongoing volcanic activity such as the imposition of the exclusion zone, the temporary closure of the Lombok International Airport and the raising of the alert level,

a number of policy restrictions and exclusions may now be in effect. These restrictions and exclusions are operative from 22 September 2017.

In particular, no cover may be provided for losses or damages in connection with such ongoing volcanic activity and the above associated disruptions unless the policy was issued or travel insurance arrangements were confirmed prior to 22 September 2017.

Travellers who purchased or confirmed travel insurance cover on or after 22 September 2017 may not be covered as the ongoing volcanic activity and associated disruptions would not be considered ‘unforeseeable’. This is due to, amongst other things, the activity being widely reported in the media from such date, including statements about the likelihood of future disruptions.

Where policies have been issued or travel insurance arrangements were confirmed before 22 September 2017, cover for trip cancellation and additional expenses incurred will be assessed against the wording of the policy.

  ii.  This position statement only remains applicable as long as the present circumstances prevail.

• Monitor  http://www.smartraveller.gov.au/Countries/asia/south-east/pages/indonesia.aspx   for all your travels.

AIG Australia Travel Insurance – 23 September 2017

Disruptions arising out of any volcanic activity in Mount Agung, including but not limited to the airspace closures in Bali, may not be covered unless the Policy was issued or travel insurance arrangements confirmed prior to 22 September 2017. Travellers who purchased or confirmed travel insurance cover on or after 22 September 2017 may not be covered as the event would not be considered ‘unforeseeable’, having been widely reported in the media including statements about the likelihood of future disruptions from this date.

Where policies have been issued or travel insurance arrangements confirmed before 22 September 2017, cover for trip cancellation and additional expenses incurred will be assessed against the wording of the policy. As always, each claim will be considered on its merits taking into account the individual circumstances of the claim and the terms and conditions of the policy. 

Policy holders are advised to check their particular policy wording for eligibility, cover entitlement and the type of expenses that can be claimed.

Kilauea Volcano Hawaii

AIG Australia Travel Insurance Update – 04 May 2018

Volcanic activity has occurred in Hawaii, in the Leilani Estates area of the Kilauea Volcano. Although no travel disruptions have been experienced yet, local residents have been advised to evacuate from 4 May 2018.

• the likely volcanic activity from 4 May 2018, (including the recent eruptions and increased seismic  activity); and
• associated disruptions arising from such volcanic activity such as the imposition of an exclusion zone, and the raising of alert level,

a number of policy restrictions and exclusions may now be in effect. These restrictions and exclusions are operative from 4 May 2018.

In particular, no cover may be provided for losses or damages in connection with such ongoing volcanic activity and the above associated disruptions unless the policy was issued or travel insurance arrangements were confirmed prior to 4 May 2018.

Travellers who purchased or confirmed travel insurance cover on or after 4 May 2018 may not be covered as the ongoing volcanic activity and associated disruptions would not be considered ‘unforeseeable’. This is due to, amongst other things, the activity being widely reported in the media from such date, including statements about the likelihood of future disruptions.

Where policies have been issued or travel insurance arrangements were confirmed before 4 May 2018, cover for trip cancellation and additional expenses incurred will be assessed against the wording of the policy.

Before we can consider a claim or provide advice on a claim, travellers should:     

• Monitor  https://volcanoes.usgs.gov/volcanoes/kilauea/status.html  for updates on this volcano.

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TATA AIG Introduces 'Travel Guard Plus' - A Comprehensive Travel Insurance Solution with Enhanced Features

Mumbai, Maharashtra, India (NewsVoir) • Includes Medical Expenses - Injury and /or illness, Accidental Death and Disablement (Overseas), emergency medical evacuation coverage. • Also covers non-medical contingencies like Delay / Loss of Checked-in Baggage, Loss of personal baggage, Loss of Passport, Compassionate Travel/ Stay, Accommodation extension, Up-gradation to Business Class and many more. • It also provides instant gratification in case of flight delay or flight cancellation. • Assistance services like medical assistance, lost luggage or lost passport etc. • Geographical Scope includes Schengen, worldwide including USA/Canada and Worldwide excluding USA/Canada geo-scopes. • Option for Single Trip insurance cover up to 365 days. • Offers add-on bundles like Cruise bundle, Travel Plus bundle, Accident bundle. TATA AIG General Insurance Company Limited, a leading general insurance provider, has launched “Travel Guard Plus”, a comprehensive travel insurance product that redefines complete coverage for travellers with an array of bundle plans. TATA AIG’s Travel Guard Plus has been meticulously designed to meet people’s diverse travel needs with a wide range of plans where 41 different types of covers has been packaged to meet the need of customers. TATA AIG’s Travel Guard Plus provides coverage for a range of situations including Loss of Personal Baggage, Compassionate Travel / Stay, Accommodation extension, Up-gradation to Business class, Personal Accident in India, and Instant Gratification that allows travellers to get instant money in case of any flight delays or cancellation on real-time basis. These enhancements aim to elevate the overall travel experience and setting new standards in a travel protection, ensuring travellers have access to extensive coverage tailored to their needs with the ease of claims. Amongst the many product enhancements, one significant transformation is the customization of plans. Customer can choose from 3 add-on bundles - Cruise Bundle, Travel Plus Bundle, Accident Bundle which caters to cruise related contingencies, frequent flyer cover, coma cover, adventure sports cover. The plans have been customised in addition to the base plans. Moreover, the policy also provides optional assistance services which allows travellers to customize their coverage even further. Speaking about the new TATA AIG Travel Guard Plus, Mr. Saurav Jaiswal, President & Chief Operating Officer, TATA AIG General Insurance Co. Ltd. said, “At TATA AIG we are excited to announce the launch of Travel Guard Plus, which demonstrates the company’s unwavering commitment to its customers’ needs by providing all-encompassing insurance solutions. With our Travel Guard Plus policy, travellers can embark on their adventures with a sense of assurance, as they have a safeguard against unexpected circumstances. Our emphasis is on ensuring a stress-free experience tailored to each traveller’s specific requirements.” Key Additions in Travel Guard Plus: • Annual Multi Trip cover with higher single per trip duration of up to 180 days • Single Trip with an option of single policy up to 365 days. • Optional Assistance Services such as Care at Home, Baggage tracking, Lost Passport tracking to enhance convenience. • Non-medical coverage only plan that suits several travellers who requires cover for non-medical covers only - such as for students who travel abroad for study or young travellers travelling for short duration preferring only non-medical travel insurance. • Separate plan for Schengen geo-scope. • New age covers such as adventure sports, instant gratification for flight cancellation/flight delay, loss of Personal Baggage, Personal Accident in India and pandemic coverage. • Senior Plus plan (71 – 80 years) for higher medical sum inured up to $100000. • Super Senior plan (> 80 years) for higher medical sum insured up to $50000. (Disclaimer: The above press release comes to you under an arrangement with Newsvoir and PTI takes no editorial responsibility for the same.). PTI PWR PWR

(This story has not been edited by THE WEEK and is auto-generated from PTI)

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