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USDA Launches Their First Digital Service Fellows Program Advancing The Department’s Technology Workforce

WIC clinic staff discusses nutrition tips with WIC participant using an electronic device at the Access WIC Clinic in Dearborn, Michigan. (June 2023)

The United States Department of Agriculture Digital Service (USDA DS) is a program designed to cultivate and grow a community of multidisciplinary teams to create human-centered solutions that deliver simple, seamless, and secure technology and customer experiences across USDA. USDA DS seeks to attract diverse, talented senior technologists, and strategists to further the wide-ranging missions of USDA mission areas, agencies, and staff offices.

As part of this effort, the USDA Digital Service , in partnership with the Office of Customer Experience, is proud to announce the launch of their very first Digital Service Fellows Program in February! Fellows from different walks of life will join one of our highly technical tracks across 1) customer experience strategy, 2) procurement strategy, and 3) digital service delivery.

This new Fellows Program will operate on a tour-of-service model where fellows are appointed for a two-year minimum term on a full-time basis, with the potential option to serve a total of four years. Positions will be located either remotely (anywhere in the U.S.) or in Washington, DC with up to 20% travel expected on an annual basis.

“The Fellows program will allow us to act as firefighters and assign our best people to the hottest problems within USDA,” said Gary Washington, USDA Chief Information Officer. “It will give us the opportunity to have subject matter experts on hand without waiting for the hiring or contracting process, which means we can start right away in solving the challenge and continuing to provide outstanding customer service to those we serve.” He stated.

Selected fellows across digital service delivery and procurement strategy will be hired directly into OCIO Digital Service’s team, while fellows across customer experience strategy will be hired directly into the Office of Customer Experience.

If you know of talented individuals that may be interested in this opportunity, have them visit our public USAJobs.gov post ( USAJOBS - Job Announcement ) or our Fellows site ( Apply To Be a Fellow | USDA ).

If you are interested in funding a Fellow to work with you in your Mission Area, reach out to us to learn more!

For more information, visit our website and reference our detailed FAQ sheets. Please direct all questions to [email protected] .

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I gave up my Apple Watch after 7 years of wearing it every day. I'm happier and healthier without it.

  • I originally purchased a smartwatch to increase my step count and track my workouts.
  • As it began to track more data, I spiraled into a world of obsessive checking and health anxiety.
  • Since giving up my smartwatch, I've dramatically improved my physical and mental health.

Insider Today

I purchased an Apple Watch in 2017. I saw it as an investment in my health, as it would encourage me to walk more and track my workouts. As the technology evolved, it became my sleep tracker, my heart-rate monitor, my "digital doctor."

After seven years of immersing myself in the ethos of wearable tech , I decided to throw it all away. I'm much happier now.

At first, my experience was positive

My initial journey into health tracking was positive. As I'd hoped, I became more active. Walking evolved into jogging, and jogging turned into running. It would spur me on whenever Apple gave me a digital medal for reaching my goals, and I loved the dopamine hit it would give me.

Each month, I would increase my targets. The aim was to run farther, improve my resting heart rate, and increase my daily step count . This led to me pushing harder, with little to no concern about my body's limitations.

I would be the first to act on any improvement Apple made to the software and hardware. Things I didn't know existed became important to me. Heart-rate variability , blood-oxygen saturation , and maximal oxygen consumption were all part of my daily monitoring. The sleep tracker would become the guide to how I felt throughout the day.

I became obsessed with metrics

Over time, I, a healthy man in his 30s, became obsessed with health metrics. If my heart rate peaked, I would want to know why. If I felt refreshed after sleep but the app said otherwise, it had to mean I had an underlying health problem. When my blood-oxygen levels sporadically dropped, I was surely on the verge of hypoxia.

I stopped listening to my body and became dependent on consumer technology. I quickly spiraled into a dark world of health anxiety. This meant monitoring my metrics countless times a day and becoming lost in what Dr. Google would say about my results.

Something designed to improve my health ironically would play its part in my becoming sick. After years of pushing hard, I finally crashed. The constant stress and fear impaired my nervous system, and my body was burned out . I experienced an episode of chronic fatigue, which left me housebound for three months.

I stopped wearing my Apple Watch

Directing the blame toward an Apple Watch is unjust. I still believe smartwatches are very useful for the right person. But it was clear that my temperament did not suit the capabilities of a wearable health monitor. After a period of resistance, I made the decision to give it up and delete the Health app.

It's been six months since I made that choice. During this time, my health anxiety has disappeared, and my general health has improved a lot. My stress levels feel balanced, my nervous system is better regulated, and I'm enjoying daily life more.

Most importantly, I have reestablished a relationship with both body and mind. Assessing how I feel dictates my activities, not a piece of hardware on my wrist. I have no interest in running the farthest or reaching the so-called standard of optimal health.

I now live a much more peaceful and balanced life. I'm more immersed in the natural world and free from wearable technology. It's one of the best decisions I've ever made.

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Watch: Trying the Apple Watch at the store won't persuade you to buy one

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Concentrix + Webhelp Achieves New Milestone on Sustainability Journey

SBTi is a collaboration between CDP (Carbon Disclosure Project), the United Nations Global Compact, World Resources Institute (WRI) and the Worldwide Fund for Nature (WWF) that empowers companies to set science-based emissions reduction targets that align with the latest climate science. SBTi provides companies with an independent assessment and validation of their proposed targets to help the world to halve emissions before 2030 and achieve net-zero emissions before 2050.

“Our sustainability journey centers around the concept that our collective impact as one team can change the world,” said Philip Cassidy, Executive Vice President, Strategic Projects, Corporate Strategy and ESG at Concentrix + Webhelp. “ Recognized as a company taking ambitious climate action by SBTi, along with our commitment to set long-term emissions reduction targets, validates our team’s unwavering commitment to creating a more sustainable planet for future generations.”

Science-based targets, like those encouraged by SBTi, enable companies to understand how much and how quickly to reduce GHG emissions to prevent furthering the effects of climate change.

Concentrix + Webhelp has committed to reduce:

  • Absolute scope 1 and 2 GHG emissions 50% by 2030 from a 2019 baseline year.*
  • Absolute scope 3 GHG emissions from purchased goods and services, capital goods, fuel & energy-related activities and employee commuting 50% within the same time frame.*

To learn more about the company’s on-going sustainability initiatives, please visit the Concentrix + Webhelp 2023 ESG Report.

*The target boundary includes land-related emissions and removals from bioenergy feedstocks.

About Concentrix + Webhelp

Safe Harbor Statements

This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Forward-looking statements include, but are not limited to, statements regarding our future climate actions and commitment, the targeted reduction of scope 1, scope 2 and scope 3 GHG emissions, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things: risks related to our ability to successfully achieve our stated emissions reduction targets within the targeted time frame, or at all; that the cost to achieve our stated emissions reduction targets are higher than expected; failure to realize the anticipated benefits of investments and innovations related to emissions reductions; and other factors contained in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2022 filed with the Securities and Exchange Commission and subsequent SEC filings. We do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.

Trademarks  

Concentrix®, and any Concentrix product or service names or logos above are trademarks of Concentrix Corporation. All other trademarks used herein belong to their respective owners. 

Investor Relations:

David Stein, Vice President, Investor Relations

+ 1 513-703-9306

[email protected]

Public Relations:

Sarah Cassidy, Vice President, Brand Marketing and Communications

+1-480-740-9000

[email protected]

College of Aviation

Avflight - customer experience intern, avflight: customer experience intern.

Click For More Information

Job Title: Customer Experience (CX) Intern Reports to: Senior Manager, Customer Experience & Willow Run (KYIP) Department: Avflight Location: Belleville, MI

Job Summary:

Avflight is a privately-owned international company headquartered in Ann Arbor, Michigan, serving the aviation industry with a tradition of innovation for the past 25+ years. As a dynamic company, Avflight supports the safe, convenient, and expeditious movement of people and goods around the globe. Ranging from FBO ownership and management with 25 locations and counting, to the special handling requirements of airline, cargo, and large-scale military operations, Avflight Corporation is an influential image within the aviation industry known for its premium service offerings.

The Customer Experience Intern position will play a crucial role in supporting Avflight's overall customer experience strategy. Supporting the Senior Manager, Customer Experience, this position offers the opportunity to collaboratively work alongside both our FBO and airline ground handling teams across the entire Avflight network - gaining practical experience in fast-paced and dynamic environments. This position will assist with analyzing customer feedback, building corporate presentations, project management, and more. In addition, this position will have a strong influence on various marketing projects and will meet regularly with Avflight's marketing team.

Duties/Responsibilities:

  • Support Avflight's customer experience (CX) strategy
  • Identify ways the customer (and employee) experience can be enhanced
  • Assist in the execution of projects and initiatives
  • Collect and monitor customer feedback
  • Design and build corporate presentations and informational flyers
  • Communicate with customers, airports, and suppliers via telephone, email, and fax as needed
  • Complete administrative tasks that support Avflight's operation
  • Other duties as assigned

Required Skills/Abilities:

  • Proficiency with Adobe Illustrator, InDesign, and Photoshop is highly preferred
  • Strong organizational skills and attention to detail
  • Excellent internal and external customer service skills
  • Timely, immediate action and follow-through
  • Exceptional multi-tasking skills in a fast paced work environment
  • Confident, articulate and professional communication abilities
  • Must be comfortable with email, filing, faxing and computer skills including Microsoft products

Education and Experience:

  • Working towards Business Aviation or Marketing degree
  • GPA of 3.0 or higher (based on a 4.0 scale)

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 20 pounds at times and carry 10 pounds
  • Must possess a valid driver's license and pass background screening and airport screening

Click Here for Full Job Description

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COMMENTS

  1. USDA Launches Their First Digital Service Fellows Program

    The United States Department of Agriculture Digital Service (USDA DS) is a program designed to cultivate and grow a community of multidisciplinary teams to create human-centered solutions that deliver simple, seamless, and secure technology and customer experiences across USDA. USDA DS seeks to attract diverse, talented senior technologists, and strategists to further the wide-ranging missions ...

  2. Adobe Journey Optimizer

    Each of the Experience Maker Awards finalists is a remarkable and visionary leader, and they all delivered amazing customer experiences, created measurable business growth, and set bold new standards for their organizations and industries. Meet all the Experience Maker Awards Finalists and make your voice heard by voting for the Maverick award ...

  3. I'm Happier and Healthier Without My Apple Watch

    I gave up my Apple Watch after 7 years of wearing it every day. I'm happier and healthier without it. I originally purchased a smartwatch to increase my step count and track my workouts. As it ...

  4. Webhelp Achieves New Milestone on Sustainability Journey -

    NEWARK, Calif., Feb. 21, 2024 (GLOBE NEWSWIRE) — Concentrix Corporation CNXC, a leading global provider of customer experience (CX) services and technologies, today announced it has received validation from the Science Based Target initiative (SBTi) on its near-term greenhouse gas (GHG) emissions reduction targets, a new milestone on its journey to creating a more sustainable planet for ...

  5. AvFlight

    Duties/Responsibilities: Support Avflight's customer experience (CX) strategy. Identify ways the customer (and employee) experience can be enhanced. Assist in the execution of projects and initiatives. Collect and monitor customer feedback. Design and build corporate presentations and informational flyers. Communicate with customers, airports ...