Here's what it's like to to book an adventure abroad through Viator, Trip Advisor's tour and excursion booking platform

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  • While in Croatia with my family this year, I used Trip Advisor 's activity-booking platform Viator to book boat charters abroad. All operators are pre-vetted by Trip Advisor to guarantee credibility and safety. Excursions range from $15 for a walking tour to thousands for luxury experiences.
  • Booking independently through Viator saved me significant costs compared to using a travel agency, and helped me plan my vacation in advance, with clear pricing and reviews from past guests.
  • I had a great experience with Viator and would use it again — but with a few changes. Next time, I'll make sure to ask more questions first, so I don't face any surprises. Here's what you should know to do the same.
  • Read all Insider Picks travel reviews here.

Insider Today

I'm a lifestyle journalist with a focus on travel and trot the globe frequently with my husband and five-year-old twins. So I think of myself as pretty savvy when it comes to calling upon Internet resources (not to mention intuition earned through experience) to make bookings, even in places I've never before been.

This summer, I went on a two-week vacation with my family in Europe, hitting Greece and Croatia, plus bordering countries along the Dalmatian Coast. We spent a fair amount of time off the beaten path and there were a lot of moving parts. But I felt confident, and competent, that I could independently plan our trip, without the help of a travel agency. I know my way around search engines for flights, hotels, and deals.

But there was a blind spot. How would I book tours and excursions such as chartering a speedboat for our family to Croatia's famous islands?

I was relieved when I stumbled upon the activity-booking search engine Viator , which is owned by Trip Advisor. After reviewing various offerings and reading reviews, I booked two separate boat charters through the company. Both boats were clean, comfortable, beautiful, more or less as advertised, and operated by companies I would not have known how to access without Viator. 

I'd recommend the platform, especially to anyone staying at an Airbnb without a concierge like I did, or looking for cheaper options than what a hotel or travel agency might suggest. But I'd offer a caveat from my own experience: savvy travelers must make sure to cover their bases to avoid potential pitfalls such as the one we experienced. 

What is Viator?

Viator is Trip Advisor's platform for booking all kinds of activities during travel. Consider you might find 4x4 and camel tours in Dubai, a skip-the-line tour of the Colosseum in Rome, or a tour of the Grand Canyon by helicopter from Las Vegas.

Really, you'll find just about anything. The search engine includes options for a truly whopping 200,000 bookable activities in places all around the world making it unlikely that you won't find what you need. All operators listed are pre-vetted for credibility and safety backed by Trip Advisor .

Importantly, the site also aggregates millions of reviews, like what you'll find on Viator's sister site, Trip Advisor, so you have a pretty good sense of what you're getting. 

How is Viator priced?

Naturally, price points on Viator range dramatically based on the location and the excursions' complexity. A basic walking tour might cost under $20 while a day-long excursion or charter could cost hundreds more. The more expensive of the two trips I booked came in under $1,000, and the rates on the site can soar depending on what you're booking.

The site is optimized for mobile booking, offers around-the-clock customer service in multiple languages, a lowest-price guarantee, and a 24-hour cancellation policy, which makes the financial risk in booking feel low. 

In fact, I made use of that cancellation policy a few times to cancel and rebook similar activities when I changed my mind on the specifics, and also to flatly cancel a sightseeing tour I'd booked for our first day in Greece when I realized we'd all be too jet-lagged to bother.

I made both Viator bookings using my Chase Sapphire Reserve credit card  — both in U.S. dollars — and faced no trouble making these changes.

What did I book through Viator?

I'd never been to Croatia, but knew I wanted to see its beautiful islands. We were staying in an Airbnb apartment (a rare choice for me) instead of a full-service hotel with concierge, so I was on my own for finding out how to do this. 

Poking around on the Internet for tours, I discovered Viator , which was previously unknown to me. I appreciated that like its parent company Trip Advisor, Viator heavily incorporates a review system, and the Trip Advisor backing gave me confidence. I booked two tours, each about three weeks ahead of our arrival.

For our stay in Dubrovnik, I booked a half-day private speedboat tour to the Elafiti islands , which earned an impressive five stars overall, with over 100 reviews on Viator. The trip for four people for four hours came in just under $400 after I used a 10 percent discount code. 

Then, for the portion of our trip in the northern area of the country, Split, I booked an all-day private sightseeing tour with five proposed stops , including the famous Blue Cave and Hvar island. This trip also had an overall five-star rating on Viator, but with far fewer reviews, just 27 as of the time of this writing. The eight-hour trip for four people on the private speedboat charter cost $873 after the discount code.

These prices might seem steep, but consider that it's priced for four people, as well as the alternative. When I briefly felt overwhelmed with planning, I reached out to a Croatia-based travel agency. The land-only quote for a week in the county for our party of four was 12,000 euros. Booking on my own — including these two-day trips through Viator — cut our expenses to less than half.

My booking experience with Viator

After so much planning, our trip was at last underway. We spent a morning at a Dubrovnik beach club before our scheduled boat tour for the afternoon. That same day, the highly responsive tour company reached out through WhatsApp and email to coordinate transportation for us to the marina, where we'd be meeting our skipper and the boat.

They called a rideshare at their expense to meet us at the beach club and we arrived at the marina to find an impeccably clean boat and friendly skipper.

As promised, the boat was just for our family with amenities like shade cover and a USB port to charge up phones and stay ready for photo taking. 

We set out for the afternoon on the Adriatic and were able to customize our itinerary, checking out bays, beaches, and caves at our own pace. The skipper snapped family photos and offered snorkel masks and drinks.

At the end of the afternoon, our skipper called us an Uber to take us back to the hotel. Overall it was a successful, fun day. And at under $400 for four people, felt like a great value for all we were able to do.

Unfortunately, it didn't foreshadow the more challenging experience we had on our next excursion, which was the full-day boat charter from Split.

For that trip, I had more difficulty communicating in advance with the operator, who was less responsive. I didn't get all my questions answered before booking, and miscalculated by making some critical assumptions that turned out to be false.

We arrived at the marina to find a boat that exceeded our expectations. It was a rather luxurious looking speedboat with room for 12 and was larger and fancier than our previous boat in Dubrovnik.

It was also more powerful, at 250 horsepower. While some people might appreciate that, the speed of the vessel scared our young children right away.

Our skipper was a devoted and experienced older brother, so he was well equipped with strategies to help calm our kids and took pains to make them comfortable. He even let my son "drive" the boat and honk the horn, which was a huge hit. 

But my daughter was still uncomfortable as the boat sped through the open ocean. Off the bat, I wondered if this was something any ambitious American traveler would attempt with such young children had they known how rough it would be.

The skipper warned us that the Blue Cave would be backed up and crowded, and the timing might correspond to a bumpy afternoon sail. So we opted against it and chose a custom plan to mitigate the intensity. I appreciated that we were able to change the day's itinerary to better suit our needs.

Our skipper took us to a gorgeous, remote beach on the island of Vis, which was a true highlight with crystal clear water and a sense of true isolation. We swam from the boat to the beach, snorkeled, and took lots of pictures.

Afterward, we sailed to glamorous Hvar island, where we passed an hour or so with lunch in Hvar Town.

But it was after that, on the way back to the harbor in Split, when our challenges started in earnest.

It was squarely afternoon by then, and the winds had picked up; the open ocean was very choppy. That is to say, our boat caught full air and slammed back down — over and over again. There was nothing the skipper could do as this was the nature of the boat and typical conditions.

Although my kids (mercifully) don't suffer motion sickness, they were terrified. Anyone with young children and those who do suffer from motion sickness should inquire about conditions before booking any similar boat ride as I wished I had.

My son could be placated by heading back to his post as the boat's "driver," but my daughter was miserable for the full 75 minutes it took to get back to the marina and the waves soaked our family. Making matters more concerning, there was only one kid-sized life jacket on board.  

I was regretful that I'd gotten us in this position. I hadn't adequately confirmed that this was the right trip for our family.

And although I generally feel like a diligent and capable planner, I'd continued with the booking despite not waiting for the answers I needed: Would there be child-sized snorkel masks? Would there be two child-sized life jackets? Was the water likely to be rough? Will we get wet or seasick?  

The bottom line on Viator  

Overall, I wouldn't trade either of the stunning boat excursions I booked through Viator . They made for essential sightseeing experiences for any visitor to Croatia.

The operators on both experiences were professional, and the services were provided as advertised. I also found the prices to be reasonable, much more so than if I'd booked through a travel agency.

I'll book through Viator again, but next time, I'll make sure I'm asking more questions and getting the specific answers I need first.

If a particular operator is vague or reluctant to respond to the specifics of an important matter, like child-sized life vests, or typical water conditions, I will move on to another operator.  

As a now-seasoned Viator user, I'd say: book with confidence. Just make sure you ask a lot of questions specific to your needs and make sure you get them all answered explicitly before you show up on the day of your booking.

With the sheer number of bookings available on Viator, you should have plenty of options to keep moving onto another suitable tour operator until you find one that gives you all the answers — and confidence — you need.  

Book a Viator excursion, large or small, anywhere on earth .

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viator tours opiniones

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Reviews 4.3.

186,780 total

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Don’t leave Delhi without doing this tour!

One of the best tours we have ever been on. There is no better way of experiencing the “real” Old Delhi than diving into the chaos that make up the sights, sounds and tastes of this city. Not only did we get to eat too much fabulous foods, but we also toured the streets and alleys on foot and on tuk-tuks. Our hosts were generous with their time and provide an ongoing commentary of history and background to this most exotic part of the old city.

Date of experience : March 02, 2024

Great Experience!

Our tour guide was on time and met us in our hotel lobby. Our tour guide was Camillo and reminded us of a Ken Doll lol. He was very professional and definitely knows his stuff. I'm sure our group of 9 ladies, we were a hand full lol, but he was patient and accommodating. Be prepared to walk the most at Monserrate, the elevation made it a little hard to breathe. There will be other walking places but they are close by, wear comfortable shoes. Overall great tour and experience!

Date of experience : March 03, 2024

First time parasailing!

We did two activities booked through Viator. Both were easy to book and communication with the activity operators was timely and helpful. Parasailing was what we expected. Clear bottom kayaking less so. I thought we spend most of the two hours exploring sea life in and around the mangroves. The group of kayaks was perhaps too large and unwieldy. However our guide was very friendly and knowledgeable.

Date of experience : February 29, 2024

RICHARD was fantastic!

Our travel agent hooked us up with airport shuttle service on Viator. We were picked up at the Montego Bay, Jamaica, Sangster International Airport. Our driver RICHARD was awesome! RICHARD was informative, entertaining, hospitable, and charming. The ride to our motel then back to the airport was outstanding. RICHARD is truly the best of the best!!!

Date of experience : March 07, 2024

Booked The Anne Frank House Tour…

Booked The Anne Frank House Tour through Viator. Their communication was great, and when I needed to contact them (as I was concerned the tickets hadn’t arrived by email) they dealt with my query very quickly and professionally, forwarding tickets by both email and text. The tour itself was something I would highly recommend. Many thanks Viator!

Date of experience : March 10, 2024

We really enjoyed our bus tour

We really enjoyed our bus tour. The Tour guide was informative and funny and we enjoyed our stop at Café du Monde mid trip. There was a major downpour during our tour and our bus driver did a great job of getting us around the city safely. Very informative and entertaining. Would highly recommend.

Experience of a lifetime

The whole family, kids age 7 and 9 rated this experience as our number 1 experience in Vegas. The views were spectacular, the horses very well trained, the bbq was delicious, the guides were friendly. Couldn't have asked for more. Worth every penny and will have memories to treasure with the family. Thank you!

Date of experience : March 08, 2024

Great tour to Hobbiton and Glow Worm…

Great tour to Hobbiton and Glow Worm caves. Amethyst was a great tour guide — caring, organized, great information. Loved Hobbiton — tour was an ideal way to visit this magical village. Glow worms were very interesting and a natural event.

John was an excellent guide

John was an excellent guide. He was timely, insightful and incredibly knowledgeable. The transportation was comfortable and he even thought of small things like bottled water and snacks! John gave us an awesome exposure to Irish whiskey, its history in Dublin and highlighted so many amazing historical sites. We really enjoyed our tour and would highly recommend this tour for anyone who is looking for a more intimate, guided experience where you skip the lines and have a true expert explain everything to you. It was worth every penny and my group could not be happier with this experience!

Cannot miss if visiting!

The experience of the camp was unlike anything else, would highly encourage everyone to book if visiting Kraków! Guide in the camp itself was amazing and very informative, although it is quite busy the headsets they give ensure you hear everything being said. Travel to and from the camp was made extremely easy. Our driver, Peter, was very professional and made the journey simple. I’d recommend setting a day aside during your holiday for a tour like this as it is a whole day experience. Only issue was a 10 minute delay in pick up but that is nothing to complain about. Such an important part of history!

Date of experience : March 06, 2024

Friendly and Easy booking

Worked with 2 very friendly women located in the Philippines. They were easy to understand.And I had alot of tours(6) in Rome to organize and with their help got all of them.They took into consideration that we use canes.After 1st person had to call again to change 2tours and add another to get everything done in our 4 days.Making changes wasn't a problem. This App was recommended at my dentist and will definitely let others know.Tours were expensive but some slightly discounted and were not much more then other sources. But the ease of booking was worth it .

Date of experience : February 28, 2024

Great Tour - Highly Recommended!

This was an amazing tour, it ended up being a private tour since I went when there weren't many tourists in Ephesus. Lale was a very excellent guide, she came and picked me up from the cruise port in a clean air conditioned van. I visited Ephesus, Virgin Mary's House and Temple of Artemis. I also had lunch at a cute place. Would definitely recommend this tour. I was traveling to Ephesus alone, this made me feel very safe!

Date of experience : March 01, 2024

Absolutely fantastic day! Highly recommended!

Absolutely fantastic day. Would definitely recommend them. Learnt all about the history and culture of the area. Our driver was extremely knowledgeable and great to get along with. Even though our ship was late arriving they made sure we had a great day and were returned in time. Thanks for a wonderful day.

Overall it was great however had a lot…

Overall it was great however had a lot of issues with bus assignments that took over an hour to resolve. They had us sitting on the wrong assigned bus. Also had asked to be put together with our friends reservation which I gave information about and were not even though they said they would put us together.

We had a great experience on our tour…

We had a great experience on our tour and our tour guide was amazing. However, the description of the tour was not quite correct. In the description it stated “you will be driving your own Jeep” instead of “you will be driven in your own Jeep” We went on the tour believing we would each get our own jeep when in reality to tour guid drove us around in the Jeep

Cancels last minute

Captain Bob cancelled on us after we had already set sail, just days before our booked excursion despite booking it several months prior. Fortunately we had the internet package to receive the message but unfortunately, they left us in a bind as anything comparable was also filled up. Their responses didn’t seem very sincere. I also found out they made another guest choose the cancel for any reason to pay a 5% fee and then asked for them to pay full price via PayPal instead of through official means. Nonetheless we won’t be selecting this operator again nor can we recommend them.

Reply from Viator.com

Hi KD, Customer feedback is very important to Viator. We take all customer concerns seriously. We regret to hear that your experience did not meet your expectations. Your valuable feedback will be used to improve our experiences and provide insight to our suppliers. Please be advised that your refund was safely processed. Kind Regards, Viator Social Engagement Team

I was denied of a full refund for a no call no show operator in Capetown

I was denied of a full refund for a no show and no call excursion in Capetown. The operator can not be contacted and Viator was informed about it by a call and 3 emails to be exact every 30 minutes. After an hour and a half of waiting I emailed to cancel and requested for a refund. We are not going to wait the whole day and waste our time and spoil our vacation!!! This is unacceptable!! I insist for a full refund!!! I will use all social media to discredit Viator if I don’t get my refund!!!

Date of experience : February 07, 2024

Hi Rosario, We are sorry to hear about your negative experience. We have reviewed your booking, and have emailed you directly. We apologize for any inconvenience and look forward to assisting you in the future. If you have any other concerns, please feel free to visit our site at https://www.viator.com/help. Kind Regards, Viator Social Engagement

Full-day Oahu tour - Good tour but weak pre-tour communication

The tour guide was informative and personable, but the pre-tour communication about pickup location was poor. I had initially selected pickup at the Outrigger Hotel and received confirmation, but the reminder email sent the day prior to the tour indicated that I still needed to select a pickup location. I called the tour provider to confirm but no one answered the phone. I did get a call back an hour later but they only told me the Trump Hotel (which has been changed to Outrigger) but could not give me an address. They suggested an alternate location that was a little further away but they could provide an address. At the end of the tour, the guide asked for either a 5-star review or to not provide any review.

Date of experience : March 05, 2024

A day in Caye Caulker

We had so much fun and our guide made everything feel personal! He was very knowledgable and personable as well! We would do this tour again because it was a jam packed 3 hours of fun and we felt like we got so much more than our money's worth. Our guide also gave us great personalized recommendations on how to spend the rest of our day in Caye Caulker and we had the best time because of it. Thanks!!

Received confirmation and ticket.To me…

Received confirmation and ticket.To me that indicates we are all set. Then just before departing from home receive e mail stating no tour guide has been assigned. DO NOT send confirmation until everything is secured or state request has been received with a message stating a CONFORMATION will be sent once all is in place.

Hi, Thank you for your feedback. Viator takes all customer feedback and concerns about their experiences seriously. Each supplier's customer satisfaction ratings are reviewed and addressed directly with that supplier. We have taken note of this complaint and would like to apologize that our service did not meet your expectations on this occasion. Kind Regards, Viator Social Engagement Team

Tour Guide Personified: Viator Review

viator tours opiniones

Are you on the lookout for a great and reliable experience with guides to make it a trip to remember? Worry not. There is a wide range of activities and tours available with our Viator services so that you can have a hassle-free travel experience. 

This article will revolve around offering an in-depth analysis of what the brand has to offer, which includes the likes of user experience and different reviews. Follow this insightful article to get a better understanding of the same.

Viator Insights

Whether you're seeking cultural immersions, thrilling adventures, or historical explorations, Viator.com reviews consistently rave about our expertly curated offerings. At Viator, professionals specialize in curating unforgettable travel experiences around the world. With a vast array of activities, tours, and attractions, we cater to the adventurous spirit in everyone.

The platform brings together passionate local guides, ensuring you receive insider knowledge and personalized attention throughout your journey. With seamless booking and secure transactions, Viator.com provides peace of mind and convenience, allowing you to focus on creating lifelong memories.

Continue reading Viator.com reviews and join millions of satisfied travelers who have traveled the world. Embark on your next adventure with Viator and unlock a world of possibilities.

Why Viator for Vacations?

With a range of activities and tours curated by expert local guides, Viator offers the ultimate flexibility in creating your dream itinerary. But that's not all – here are some reasons why you should book with Viator:

◾    Ultimate Flexibility : With Viator, you have the maximum flexibility in creating your own itinerary. Choose from various experiences and customize them to fit your schedule and preferences.

◾  Memorable Experiences: Their carefully curated offerings ensure that you have unique experiences that leave a lasting impression. From cultural immersions to thrilling adventures, we have something for everyone.

◾ Quality at Our Core : The brand service takes great pride in delivering the highest quality experiences. Expertly curated offerings and experienced local guides ensure that you have an exceptional experience every time.

◾  Award-Winning Support: Offering exceptional customer support every step of the way. Our award-winning support team is available 24/7 to assist you with any questions or concerns.

Don't just take our word for it – read the Viator reviews and see why millions of satisfied travelers have chosen Viator for their travel needs. Book with Viator today and experience the ultimate flexibility, memorable experiences, quality at our core, and award-winning support.

Experts Pick: Viator Review

Viator tickets review shows that one of the key elements that set them apart from other travel providers is the team of expert guides. These guides are passionate about sharing their knowledge and enthusiasm for their destinations, and their insider tips and local insights will enhance your travel experience beyond measure.

The team takes great care in selecting the most knowledgeable and experienced guides, ensuring they are experts in their fields and can provide a unique perspective on each destination. Whether you're interested in exploring a city's history and culture or seeking out the best-hidden gems off the beaten path, guides are there to make your journey unforgettable.

With Viator, you can trust that our guides will take care of every detail, from transportation to reservations, so you can focus on enjoying the experience. Their expertise and personalized attention will ensure that you leave each destination with a deeper appreciation and understanding of the local culture.

So, if you're looking for an immersive and informative travel experience, look no further than Viator. Our expert guides will take you on a journey you'll never forget.

Tours and Activities Available

Viator offers diverse activities and tours to suit every type of traveler, from cultural immersions and historical explorations to thrilling adventures for adrenaline junkies. Viator tour reviews consistently praise our expertly curated offerings and high-quality experiences.

  • ◾  Historical and Cultural Events

Viator offers many tours that allow travelers to experience local cultures and traditions firsthand. From walking tours of ancient ruins and iconic landmarks to food and wine tastings, Viator's cultural immersions allow you to dive deep into the heart of a destination.

  • ◾   Something for the Adrenaline

For those seeking an adrenaline rush, Viator has plenty of thrilling adventures to choose from. Offerings include everything from skydiving and bungee jumping to white-water rafting and zip-lining. Viator tour reviews highlight the safety, excitement, and professionalism of our adventure.

  • ◾   Offerings for Different Interests

Whether you're a foodie, an animal lover, or a history buff, Viator has something for everyone. Expertly curated offerings cater to every interest and allow you to make the most of your travels. Viator tour reviews consistently highlight the quality and variety of their offerings.

  • ◾  Picture Perfect with Viator

No matter your travel style or interests, Viator has an activity or tour that will exceed your expectations. With Viator tour reviews backing up our reputation for excellence, you can trust them to provide you with unforgettable experiences and memories to last a lifetime.

Top Places to Be

We offer an extensive range of activities and tours in some of the world's most exciting destinations, as backed up by satisfied customers in Viator travel reviews. Here are our top 10 destinations to visit:

  • ◾    Bali : Immerse yourself in the island's unique culture, enjoy beautiful beaches, and explore stunning landscapes.
  • ◾    Dubai : Experience the glitz and glamour of the city while discovering its rich cultural heritage.
  • ◾   London : Discover the charm of the English capital with a variety of tours, including sightseeing, Harry Potter-themed excursions, and more.
  • ◾    Paris : Visit the City of Lights for a romantic getaway, cultural immersion, and world-class dining.
  • ◾    Rome : Step back in time and explore the ancient ruins, beautiful architecture, and incredible food of Italy's capital.
  • ◾    Bangkok : Experience the vibrant energy and rich cultural heritage of Thailand's capital city.
  • ◾   Las Vegas : Enjoy a wide range of entertainment, dining, and shopping experiences in the city that never sleeps.
  • ◾    New Delhi : Explore India's bustling capital with a variety of tours, including food and culture-focused experiences.
  • ◾    Phuket : Relax on stunning beaches, enjoy water sports, and explore the vibrant nightlife of this beautiful Thai island.
  • ◾    Zurich : Take in the beautiful Swiss scenery, enjoy world-class dining, and discover the city's rich history and culture.

No matter what your interests or travel style may be, there is something for everyone. Join the millions of satisfied travelers who have explored the world, and leave your own Viator travel review after your next unforgettable adventure.

Viator Bookings

  • ◾    Visit Viator.com and select your destination or activity of interest.
  • ◾    Browse through the list of available tours, activities, and experiences.
  • ◾    Select the activity that best suits your interests and budget.
  • ◾    Choose your preferred date and time, and indicate the number of travelers in your group.
  • ◾    Review the itinerary, inclusions, and exclusions of the selected activity.
  • ◾    Add any optional extras, such as transportation or meals, to your booking if available.
  • ◾    Proceed to checkout and enter your payment details.
  • ◾    Confirm your booking and receive a confirmation email with your voucher.
  • ◾    Present your voucher to your guide or activity provider at the designated meeting point and enjoy your experience.
  • ◾    For any questions or concerns, contact Viator's customer service team for assistance.

Trustpilot Says

Viator is committed to providing exceptional travel experiences and making sure our customers have the best possible time while exploring the world. That's why they're proud of the reputation on Trustpilot, where customers have rated us highly based on their experiences.

The travel agency has a 4.5-star rating on Trustpilot, with over 20,000 reviews from satisfied customers. The team works tirelessly to ensure that each traveler has a seamless and unforgettable experience from the moment they book their activities to the time they return home.

Customer feedback is valuable and comes in handy for improving services. So, when you choose Viator for your next adventure, you can trust that you'll be in good hands.

Conclusive Statement

The seamless booking process and secure transactions offer peace of mind for travelers, and the millions of satisfied customers who have left positive Viator reviews speak to the trust and reputation that the brand has built. Choose Viator for your next adventure and unlock a world of possibilities.

Picking this service can ensure that you have the best possible trip, with zero inconveniences or some.

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Viator.com   Reviews

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Reviews 4.3.

186,780 total

Most relevant

Don’t leave Delhi without doing this tour!

One of the best tours we have ever been on. There is no better way of experiencing the “real” Old Delhi than diving into the chaos that make up the sights, sounds and tastes of this city. Not only did we get to eat too much fabulous foods, but we also toured the streets and alleys on foot and on tuk-tuks. Our hosts were generous with their time and provide an ongoing commentary of history and background to this most exotic part of the old city.

Date of experience : 02 March 2024

Great Experience!

Our tour guide was on time and met us in our hotel lobby. Our tour guide was Camillo and reminded us of a Ken Doll lol. He was very professional and definitely knows his stuff. I'm sure our group of 9 ladies, we were a hand full lol, but he was patient and accommodating. Be prepared to walk the most at Monserrate, the elevation made it a little hard to breathe. There will be other walking places but they are close by, wear comfortable shoes. Overall great tour and experience!

Date of experience : 03 March 2024

First time parasailing!

We did two activities booked through Viator. Both were easy to book and communication with the activity operators was timely and helpful. Parasailing was what we expected. Clear bottom kayaking less so. I thought we spend most of the two hours exploring sea life in and around the mangroves. The group of kayaks was perhaps too large and unwieldy. However our guide was very friendly and knowledgeable.

Date of experience : 29 February 2024

RICHARD was fantastic!

Our travel agent hooked us up with airport shuttle service on Viator. We were picked up at the Montego Bay, Jamaica, Sangster International Airport. Our driver RICHARD was awesome! RICHARD was informative, entertaining, hospitable, and charming. The ride to our motel then back to the airport was outstanding. RICHARD is truly the best of the best!!!

Date of experience : 07 March 2024

Booked The Anne Frank House Tour…

Booked The Anne Frank House Tour through Viator. Their communication was great, and when I needed to contact them (as I was concerned the tickets hadn’t arrived by email) they dealt with my query very quickly and professionally, forwarding tickets by both email and text. The tour itself was something I would highly recommend. Many thanks Viator!

Date of experience : 10 March 2024

We really enjoyed our bus tour

We really enjoyed our bus tour. The Tour guide was informative and funny and we enjoyed our stop at Café du Monde mid trip. There was a major downpour during our tour and our bus driver did a great job of getting us around the city safely. Very informative and entertaining. Would highly recommend.

Experience of a lifetime

The whole family, kids age 7 and 9 rated this experience as our number 1 experience in Vegas. The views were spectacular, the horses very well trained, the bbq was delicious, the guides were friendly. Couldn't have asked for more. Worth every penny and will have memories to treasure with the family. Thank you!

Date of experience : 08 March 2024

Great tour to Hobbiton and Glow Worm…

Great tour to Hobbiton and Glow Worm caves. Amethyst was a great tour guide — caring, organized, great information. Loved Hobbiton — tour was an ideal way to visit this magical village. Glow worms were very interesting and a natural event.

John was an excellent guide

John was an excellent guide. He was timely, insightful and incredibly knowledgeable. The transportation was comfortable and he even thought of small things like bottled water and snacks! John gave us an awesome exposure to Irish whiskey, its history in Dublin and highlighted so many amazing historical sites. We really enjoyed our tour and would highly recommend this tour for anyone who is looking for a more intimate, guided experience where you skip the lines and have a true expert explain everything to you. It was worth every penny and my group could not be happier with this experience!

Cannot miss if visiting!

The experience of the camp was unlike anything else, would highly encourage everyone to book if visiting Kraków! Guide in the camp itself was amazing and very informative, although it is quite busy the headsets they give ensure you hear everything being said. Travel to and from the camp was made extremely easy. Our driver, Peter, was very professional and made the journey simple. I’d recommend setting a day aside during your holiday for a tour like this as it is a whole day experience. Only issue was a 10 minute delay in pick up but that is nothing to complain about. Such an important part of history!

Date of experience : 06 March 2024

Friendly and Easy booking

Worked with 2 very friendly women located in the Philippines. They were easy to understand.And I had alot of tours(6) in Rome to organize and with their help got all of them.They took into consideration that we use canes.After 1st person had to call again to change 2tours and add another to get everything done in our 4 days.Making changes wasn't a problem. This App was recommended at my dentist and will definitely let others know.Tours were expensive but some slightly discounted and were not much more then other sources. But the ease of booking was worth it .

Date of experience : 28 February 2024

Great Tour - Highly Recommended!

This was an amazing tour, it ended up being a private tour since I went when there weren't many tourists in Ephesus. Lale was a very excellent guide, she came and picked me up from the cruise port in a clean air conditioned van. I visited Ephesus, Virgin Mary's House and Temple of Artemis. I also had lunch at a cute place. Would definitely recommend this tour. I was traveling to Ephesus alone, this made me feel very safe!

Date of experience : 01 March 2024

Absolutely fantastic day! Highly recommended!

Absolutely fantastic day. Would definitely recommend them. Learnt all about the history and culture of the area. Our driver was extremely knowledgeable and great to get along with. Even though our ship was late arriving they made sure we had a great day and were returned in time. Thanks for a wonderful day.

Overall it was great however had a lot…

Overall it was great however had a lot of issues with bus assignments that took over an hour to resolve. They had us sitting on the wrong assigned bus. Also had asked to be put together with our friends reservation which I gave information about and were not even though they said they would put us together.

We had a great experience on our tour…

We had a great experience on our tour and our tour guide was amazing. However, the description of the tour was not quite correct. In the description it stated “you will be driving your own Jeep” instead of “you will be driven in your own Jeep” We went on the tour believing we would each get our own jeep when in reality to tour guid drove us around in the Jeep

Cancels last minute

Captain Bob cancelled on us after we had already set sail, just days before our booked excursion despite booking it several months prior. Fortunately we had the internet package to receive the message but unfortunately, they left us in a bind as anything comparable was also filled up. Their responses didn’t seem very sincere. I also found out they made another guest choose the cancel for any reason to pay a 5% fee and then asked for them to pay full price via PayPal instead of through official means. Nonetheless we won’t be selecting this operator again nor can we recommend them.

Reply from Viator.com

Hi KD, Customer feedback is very important to Viator. We take all customer concerns seriously. We regret to hear that your experience did not meet your expectations. Your valuable feedback will be used to improve our experiences and provide insight to our suppliers. Please be advised that your refund was safely processed. Kind Regards, Viator Social Engagement Team

I was denied of a full refund for a no call no show operator in Capetown

I was denied of a full refund for a no show and no call excursion in Capetown. The operator can not be contacted and Viator was informed about it by a call and 3 emails to be exact every 30 minutes. After an hour and a half of waiting I emailed to cancel and requested for a refund. We are not going to wait the whole day and waste our time and spoil our vacation!!! This is unacceptable!! I insist for a full refund!!! I will use all social media to discredit Viator if I don’t get my refund!!!

Date of experience : 07 February 2024

Hi Rosario, We are sorry to hear about your negative experience. We have reviewed your booking, and have emailed you directly. We apologize for any inconvenience and look forward to assisting you in the future. If you have any other concerns, please feel free to visit our site at https://www.viator.com/help. Kind Regards, Viator Social Engagement

Full-day Oahu tour - Good tour but weak pre-tour communication

The tour guide was informative and personable, but the pre-tour communication about pickup location was poor. I had initially selected pickup at the Outrigger Hotel and received confirmation, but the reminder email sent the day prior to the tour indicated that I still needed to select a pickup location. I called the tour provider to confirm but no one answered the phone. I did get a call back an hour later but they only told me the Trump Hotel (which has been changed to Outrigger) but could not give me an address. They suggested an alternate location that was a little further away but they could provide an address. At the end of the tour, the guide asked for either a 5-star review or to not provide any review.

Date of experience : 05 March 2024

A day in Caye Caulker

We had so much fun and our guide made everything feel personal! He was very knowledgable and personable as well! We would do this tour again because it was a jam packed 3 hours of fun and we felt like we got so much more than our money's worth. Our guide also gave us great personalized recommendations on how to spend the rest of our day in Caye Caulker and we had the best time because of it. Thanks!!

Received confirmation and ticket.To me…

Received confirmation and ticket.To me that indicates we are all set. Then just before departing from home receive e mail stating no tour guide has been assigned. DO NOT send confirmation until everything is secured or state request has been received with a message stating a CONFORMATION will be sent once all is in place.

Hi, Thank you for your feedback. Viator takes all customer feedback and concerns about their experiences seriously. Each supplier's customer satisfaction ratings are reviewed and addressed directly with that supplier. We have taken note of this complaint and would like to apologize that our service did not meet your expectations on this occasion. Kind Regards, Viator Social Engagement Team

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Viator Tours Review [2024]: Are Their Tours Any Good?

Viator Tours Review [2024]: Are Their Tours Any Good?

I always find that tours are the hardest thing to book before a trip, so you want to make sure you're using a reliable website to find the best tour options. If you're looking for tours during your travels, you've likely come across Viator before and are wondering whether to book with them. I've put together a well-researched review so you have more confidence about whether to spend your money, or not, on Viator tours!

viator tours opiniones

Miriam enjoys writing about travel, and other adventures abroad like studying or working as an English language assistant. Her favorite places she's visited (so far) include London, UK, Angers, France, and the entire country of Norway. When she's not dreaming of new locations to explore, you can find her singing, acting, or dancing (probably all three), binge watching cozy crime TV shows, embroidering, or trying to come up with clever puns.

One of the best parts about planning a vacation and making a travel plan is deciding all the fun, exciting things you're going to do while you're there.

I get that it can also be one of the most stressful parts, though.

Some cities have so many things to do it can be hard to decide which one fits in your itinerary.

Trying to decide which tours, sights, or areas to see, which food to eat, which places to visit… it can get challenging to pick!

Viator claims to help solve your problems by providing you with a platform for you to find the perfect itinerary. But is Viator as good as it sounds? Is Viator worth it compared to other travel booking sites?

Don't go away so that you can discover all the important info about Viator before making your choice.

Viator Logo

What Is Viator?

Viator is a TripAdvisor company that pulls together experiences from all over the world, allowing you to book through them. Viator's focus on memorable experiences will enable you to make the most of your travels while having the flexibility to make plans as you go (or well in advance). 

Viator was bought by TripAdvisor in 2014, so you'll notice similarities in how reviews work. With TripAdvisor being Viator's parent company, you can feel better if you trust TripAdvisor's reputation.

Check out Viator tours here!

How Does Viator Work?

Viator works by providing tours, tickets, experiences, and more worldwide at competitive prices. Tours have detailed descriptions, and you can search availability for your party size.

One of the things that makes Viator tours so good is that their description page offers ample information to help you decide whether that tour is for you. 

You'll find an overview, including departure and return information, what to expect, additional info, cancellation policy details, an FAQ section, and reviews from fellow travelers

What more could you want?

I took a screenshot of the Viator homepage

Booking with Viator

To make any bookings with Viator, you'll have to have an account. You can sign up easily using your email address, use either a Google account or Facebook account, or sign in with your Apple ID. From there, you can easily access all your bookings in one place.

Viator also has an app available on the Apple's App Store and Google's Play Store. 

Let's check out the two major features Viator has to offer.

Viator's Major Features Explained

Unlike online travel agencies (OTAs) like  Travelocity , Viator specializes in tours and experiences. This means that you'll be able to find walking tours, site visits, day trips, and more. You won't find anything about hotels, restaurants, or other aspects of travel.

Instead, Viator is there to fill your days while traveling. 

When you search for a destination on Viator, it'll give you long lists of tours available in and around that destination. You can sort through tours by style. For example, food, outdoors, likely to sell out, etc. The site also gives you the ability to filter tours by price point, duration, and time of day.

I love that flexibility! And it'll really make searching for the perfect excursion more hassle-free.

You can even sort by "deals and discounts" to see what's running on sale to save some money!

mockup I made with screenshots from my cellphone Viator app

Things to Do

In addition to providing loads of tours, they also have dedicated pages to several cities outlining the top things to do and how to plan your trip there. 

Here's their detailed page for things to do in London , and  here's  another for Vancouver, Canada, as references! To get to these pages, simply enter the city of your choice into the search bar, and then find the link to the "things to do in (city)" page at the top! Or scroll down to the bottom of the home page for some options. 

If you're someone who prefers things being planned out for you, why not explore doing a group tour with  Contiki  or  EF Ultimate Break ?

How Do You Contact Viator's Customer Support?

Since Viator is used for booking tours and experiences, you'll want to know how to contact them if you have any difficulties with your booking or questions. 

Finding Viator's contact information on their website is a bit of a challenge. It is only easily accessible through an existing booking. Beyond that, they don't actually publish their contact information anywhere, so asking any pre-booking questions can be rather difficult. 

They claim to be there for customer support 24/7, but this seems to be only after you've made a booking. 

Viator's Cancellation Policy

One of Viator's biggest perks is that they offer a free, 24-hour notice cancellation policy. They advertise that many experiences are fully refundable with at least 24 hours' notice. 

It's important to note that not every Viator tour/experience is refundable at least one full day before the experience, so double-check your booking carefully. Some experiences have stricter refund policies (requiring more notice), and others never allow for a refund due to a cancellation. 

Get museum tours with Viator

Viator Reviews: Is It Legit?

If you've taken a look at Viator reviews, you can tell how polarizing they are. Let's dissect them to find out why thats the case.

Viator reviews online currently hold an average rating of 4.3/5 stars. However, on review sites like Yelp, they hold a low average of 1 to 1.6 average rating out of 5.

On their own website, they've also ranked themselves as 4.3/5 stars with over 3600 reviews.

Why Are the Numbers So Polarizing?

I believe that quality fluctuates between the different tours offered on Viator. With the massive collection of things to do and tours on Viator, their reviews naturally are polarizing.

In general, the latest Viator reviews are positive about the tour experiences and most users recommend using Viator. Some travelers weren't impressed with Viator's ticketing service or, in extreme circumstances, were allowed to book tickets after events no longer allowed entry.

Many negative reviews speak to less than enthusiastic guides, crowded venues, or subpar meals, factors outside Viator's control. 

Exploring and discovering new things while traveling.

Is Viator Worth It?

On a while, we believe that Viator is worth it to find fun and different experiences for your next destination of choice! Viator has various things from which to choose and have detailed descriptions, so you know what you're getting when you book.

Since you're not booking through the tour companies themselves, though, be aware that any communication from them might go through Viator and can cause miscommunications or problems.

You could always use Viator for research and try to book directly, but many tours exclusively use Viator.

We would recommend it as a resource for tour booking, though!

Our Rating: 4.0/5

  • Huge selections
  • 24 hours Free Cancellation Policy
  • Available Worldwide
  • Detailed Descriptions & Reviews
  • Reputable Company
  • Poor accessibility for customer service
  • Communication issues with vendors
  • Subpar time of response for support

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FlightDeck’s Editorial Process

Miriam Jaffe Blog

's Experience

  • Blogger for Global Opportunities Office at Queen Mary University
  • Wrote my own blog posts for a personal blog while working as a language assistant in France
  • Writer for Pilot
  • English Language Assistant in France for two years
  • Professional experience in higher education/study abroad for two plus years in the UK

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Viator Opiniones: ¿Vale la pena? ¿Es fiable? 2024

62661e367e225403c99430c3 Viator

Una de las mejores partes de planificar unas vacaciones y hacer un plan de viaje es decidir todas las actividades, tours, excursiones, cosas divertidas y emocionantes que vas a hacer mientras estás allí.

Sin embargo, también puede ser una de las partes más estresantes . Algunas ciudades tienen tantas cosas que hacer que puede ser difícil decidir cuál encaja en tu itinerario.

Intentar decidir qué excursiones, monumentos o zonas ver, qué comida comer, qué lugares visitar… ¡puede ser un reto!

Viator es una agencia de viajes especializado en reservar tours y excursiones que te ayuda a resolver tus problemas proporcionándote una plataforma para que encuentres el itinerario perfecto.

Pero, ¿es Viator tan bueno como parece? ¿Merece la pena Viator en comparación con otros sitios de reserva de viajes? ¿Viator es fiable? y Viator opiniones.

Sigue leyendo para descubrir hasta qué punto merece la pena Viator agencia de viajes y descubre Viator opiniones de usuarios y clientes que han usado la plataforma.

¿Qué es Viator?

Viator es una empresa de Tripadvisor que reúne experiencias de todo el mundo , permitiéndote reservar a través de ellas.

El enfoque de Viator en las experiencias memorables te permitirá sacar el máximo partido a tus viajes y tener la flexibilidad de hacer planes sobre la marcha (o con mucha antelación).

Viator fue comprada por Tripadvisor en 2014 , por lo que notarás similitudes en el funcionamiento de las reseñas. Al ser TripAdvisor la empresa matriz de Viator, ten por seguro que su plataforma es una de las mejores del mundo .

Además de Viator tambien utilizamos otras plataformas,  Get Your Guide  i Civitatis (sobretodo en español) son muy buenas opciones para reservar actividades.

Puedes leer esta artículo de  como funciona Get Your Guide y sus precios . Lo mismo con  Civitatis, la mejor plataforma para actividades en epañol y Free Tours en la ciudades .

¿Cómo funciona Viator Tours?

Viator agencia de viajes funciona proporcionando recorridos, entradas, excursiones y experiencias en todo el mundo a precios competitivos . Los viajes tienen descripciones detalladas, y puedes buscar la disponibilidad para el tamaño de tu grupo.

Una de las cosas que hace que los viajes de Viator sean tan buenos es que su página de descripción ofrece amplia información para ayudarte a decidir si ese viaje es para ti.

Encontrarás una descripción general, incluyendo información sobre la salida y el regreso, qué esperar, información adicional, detalles sobre la política de cancelación, una sección de preguntas frecuentes y opiniones de otros viajeros. ¿Qué más puedes pedir?

Viator es fiable

Reservar con Viator

Para hacer cualquier reserva con Viator tours, tendrás que tener una cuenta.

Puedes registrarte fácilmente con tu dirección de correo electrónico, utilizar una cuenta de Google o de Facebook, o iniciar sesión con tu ID de Apple. Desde ahí, puedes acceder fácilmente a todas tus reservas en un solo lugar.

Viator también tiene una aplicación disponible en las tiendas de Apple y Google Play.

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Viator Tours

A diferencia de las agencias de viajes online como Travelocity, Viator se especializa en recorridos y experiencias. Esto significa que podrás encontrar recorridos a pie, visitas a lugares, excursiones de un día y mucho más.

No encontrarás nada sobre hoteles, restaurantes u otros aspectos del viaje. Aun así, Viator está ahí para llenar tus días mientras viajas.

Cuando busques un destino en Viator, te dará largas listas de excursiones disponibles en ese destino y sus alrededores.

Puedes clasificar las visitas por estilo (comida, al aire libre, probable que se agoten, etc.), precio, duración, hora del día, etc. Incluso puedes clasificar por «ofertas y descuentos» para ver lo que está en oferta y ahorrar algo de dinero.

Viator es seguro

Cosas que hacer

Además de proporcionar un montón de recorridos, también tienen páginas dedicadas a varias ciudades en las que se describen las principales cosas que hacer y cómo planificar tu viaje allí.

Aquí tienes su página detallada de cosas que hacer en Londres. Para llegar a estas páginas, sólo tienes que introducir la ciudad que elijas en la barra de búsqueda, y luego encontrar el enlace a la página «cosas que hacer en (ciudad)» en la parte superior o desplázate hasta el final de la página de inicio para ver algunas opciones.

Información de contacto Viator

Dado que Viator tours se utiliza para reservar viajes y experiencias, querrás saber cómo ponerte en contacto con ellos si tienes alguna dificultad con tu reserva o preguntas.

Encontrar la información de contacto de Viator en su sitio web es un poco difícil . Sólo es fácilmente accesible a través de una reserva existente .

Además, en realidad no publican su información de contacto en ningún sitio, así que hacer cualquier pregunta previa a la reserva puede ser bastante difícil.

Afirman que ofrecen asistencia al cliente las 24 horas del día, pero parece que sólo lo hacen después de que hayas hecho una reserva.

información de contacto viator telefono

Política de cancelación de Viator excursiones

Una de las mayores ventajas de Viator escursiones es que ofrece una política de cancelación gratuita con 24 horas de antelación . Anuncian que muchas experiencias son totalmente reembolsables con al menos 24 horas de antelación

Es importante tener en cuenta que no todas las excursiones/experiencias de Viator son reembolsables al menos un día antes de la experiencia, así que comprueba cuidadosamente tu reserva.

Algunas experiencias tienen políticas de reembolso más estrictas (que exigen más antelación), y otras no permiten nunca un reembolso por cancelación

Consigue visitas a museos con Viator

Viator Opiniones

En Trustpilot , las opiniones de Viator tienen una valoración media de 4,3/5 estrellas de más de 81.000 opiniones . Más del 70% de esas opiniones son excelentes.

Viator opiniones

Las últimas opiniones son positivas sobre las experiencias de los viajes y recomiendan utilizar Viator .

Algunos viajeros no quedaron impresionados con el servicio de venta de entradas de Viator o, en circunstancias extremas, se les permitió reservar entradas después de que los eventos ya no permitían la entrada.

Muchas reseñas negativas hablan de guías poco entusiastas, lugares abarrotados o comidas deficientes, factores que están fuera del control de Viator .

En Quora puedes leer también varias opiniones de primera mano de clientes que ha reservado actividades con Viator.

Puedes encontrar distintas guías y opiniones sobre actividades específicas como:

El Caminito del Rey

Tour helicóptero en Nueva York

Mejores paseos en barco en Barcelona

Isla Mujeres opiniones

Mejor Tour Gratis Ciudad de México

Mejor Tour Gratis Barcelona en Español

Museo Moco Barcelona ¿Merece la pena

Puedes leer este post sobre las mejores webs para reservar excursiones y tours.

¿Merece la pena, Viator es fiable?

En general, Viator merece la pena para encontrar experiencias divertidas y diferentes en tu próximo destino y tener muchas opciones .

Tienen varias cosas entre las que elegir y cuentan con descripciones detalladas, para que sepas lo que vas a obtener cuando reserves.

Sin embargo, como no estás reservando a través de las propias empresas de viajes, ten en cuenta que cualquier comunicación de ellas puede pasar por Viator excursiones y puede causar malentendidos o problemas.

Siempre puedes utilizar Viator para investigar e intentar reservar directamente, pero muchos circuitos utilizan exclusivamente Viator. No obstante, te lo recomendamos como recurso para reservar un viaje.

El punto importante es que Viator es fiable al 100% . Tus pagos siempre estarán protegidos y tienen el prestigio y la confianza de ser parte de TripAdvisor como empresa matriz.

Esto da una seguridad muy grande a la hora de reservar con ellos.

Explorar y descubrir cosas nuevas mientras viajas.

Nuestra valoración: 4.3/5

  • Gran colección de cosas para hacer
  • política de cancelación gratuita en 24 horas
  • Disponible en todo el mundo
  • Descripciones detalladas y reseñas
  • Empresa propiedad de TripAdvisor
  • Poca accesibilidad al servicio de atención al cliente
  • Mala comunicación con los vendedores de Viator
  • Tiempo de respuesta del servicio de atención al cliente insuficiente

¡Empieza a planificar tu próximo viaje!

¿Reservas tu próximo destino? ¡Asegúrate de poner todas tus aventuras fácilmente en Viator agencia de viajes!

Si buscas, por ejemplo cosas divertidas que hacer en Valparaíso, guarda esta guía de viaje.

Desde los coloridos tejados y las calles dominadas por los grafitis hasta las vistas elevadas y los sinuosos callejones, esta ciudad chilena es apta para los amantes del arte, los gastrónomos y los buitres de la cultura por igual

¡Planifica tu viaje en Viator y comienza la cuenta atrás ahora!

¡Haz que la experiencia de planificación sea más divertida colaborando con tus compañeros de viaje! Viator hace que sea divertido y fácil compartir y revivir tus recuerdos de viaje favoritos con muchas funciones útiles.

→ ¿Trip.com es fiable y seguro? Reseña honesta 2023

→ Que ver en Egipto | 20 Atracciones y lugares para visitar

¿Hemos mencionado que es completamente gratis? ¡Pruébalo ahora!

¿De cuánta utilidad te ha parecido este contenido?

¡Haz clic en una estrella para puntuarlo!

Promedio de puntuación 4.9 / 5. Recuento de votos: 11

Hasta ahora, ¡no hay votos!. Sé el primero en puntuar este contenido.

¡Siento que este contenido no te haya sido útil!

¡Déjame mejorar este contenido!

Dime, ¿cómo puedo mejorar este contenido?

Sergi Llop

Soy un apasionado viajero con una inquietud innata por descubrir el mundo. Hasta la fecha, he tenido el privilegio de visitar 31 países y la mayoría de ellos han dejado una huella imborrable.

Durante mis viajes, he adquirido valiosos conocimientos sobre cómo viajar de manera eficiente. He perfeccionado la planificación de itinerarios, la selección de alojamientos, y el aprovechamiento al máximo de cada experiencia. Me enorgullece compartir mis consejos y trucos contigo para que puedas disfrutar de viajes inolvidables y sin complicaciones.

En este blog, encontrarás una selección cuidadosamente curada de destinos, consejos prácticos y reseñas honestas de hoteles y atracciones turísticas. Mi objetivo es inspirarte y proporcionarte recursos útiles para que puedas planificar tus propias aventuras con confianza y tranquilidad.

¡Que los viajes te llenen de alegría y te abran a nuevas posibilidades!

También te puede interesar:

Tours-y-excursiones-en-Julia-Travel

9 comentarios en «Viator Opiniones: ¿Vale la pena? ¿Es fiable? 2024»

No es una empresa fiable. Nos dejaron varados sin una excursión que estaba pagada con anticipación y no dieron ninguna solución ni respuesta. Un desastre.

Hola en que lugar la estafaron. pregunto ya que estafaron a una huesped que viene de alemania con una supuesta excursión en colombia. no cumplieron.

¡Viator es genial! Me encantan sus tours y lo fácil que es reservar con ellos. ¡100% confiable!

Hace poco más de una semana tuvimos que regresar urgentemente de Heraklion (Creta) por muerte inesperada de un hermano de mi esposo. Enseguida escribimos a Viator el día 1 de abril avisando de este imprevisto y cancelando la excursión que teníamos reservada para el día 4 de abril. En su web de reserva consta que se puede cancelar en cualquier momento siempre que sea más de 24 horas de cancelación. Repetimos el mail cuando nos avisaron que pasarían a recogernos en el hotel diciendo que ya no estábamos en Creta sino en Barcelona por este desgraciado incidente. Recibimos otra notificación de que ya nos habían cobrado el tour de la excusión a la Meseta Lasithi donde habíamos de ir el día 4 sin ninguna explicación. Hemos escrito unos cinco mails más, sin ningún resultado. Si entras a Ayudas al cliente no funciona, entres a la hora y día que entres. Si todo funciona, reservas, pagas y realizas la excursión no hay problema, pero si tienes un incidente grave no son capaces ni tener contacto con el cliente y tener en cuenta la anulación de reserva. Ya no pedimos ni humanismo pero sí, que cumplan lo que publican. Agradeceremos respuesta de Viator.

¡Viator es genial! He reservado tours con ellos y siempre han sido increíbles. ¡Recomendado al 100%!

¡Me encanta reservar con Viator! Siempre encuentro las mejores opciones para mis viajes. ¿Y tú?

No entiendo por qué tanta gente se preocupa por las opiniones de Viator. ¡Solo ve y disfruta de tus vacaciones! 🏖️🌴

¿En serio? Las opiniones de otros viajeros pueden ser muy útiles para tomar decisiones informadas y evitar problemas. No es solo cuestión de disfrutar de las vacaciones, sino de tener la mejor experiencia posible. ¡No subestimes el poder de las opiniones! 🌍✈️

Buenos días, he reservado y pagado un tour a Bhutan de 3 días y dos noches para 4 personas , le coloque el código de descuento promocional del 10% pero veo que el débito en la tarjeta fue por el total del tour, ahora quiero reclamar mi derecho y no se dónde hacerlo, por ningún lado encuentro la dirección de correo donde escribir. Tampoco tengo claro donde me enviaran los visados para entrar a Bhutan. Por ahora no puedo decir que sea malo, solo quiero que me contesten esta inquietud. Muchas gracias.

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Tour from Viator vs Get your Guide - Rome Forum

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' class=

Any thoughts on if Getyourguide tours are equally good ?

Please guide. Thanks !!

8 replies to this topic

' class=

You haven't provided enough information.

Neither of these websites give tours nor are they the entity selling the tickets or tour to you.

There is another company that is listing the tickets or tours on these websites. And for the popular attractions, there can be multiple companies (some good, some bad) listing on these websites.

So one customer might have a really good experience with Viator or GYG and another person may have a really bad experience. It depends on the unnamed company. You need to dig deeper, identify the unnamed company and research that company.

Researching Viator or GYG won't tell you anything.

viator tours opiniones

https://www.tripadvisor.com/ShowForum-g187791-i22-Rome_Lazio.html

It isn't that hard to find the name of the listing tour company on Viator. It just takes some time for research.

If you've had success with Viatour then I would continue using them. Both companies have had issues with cancelling tours at the last minute because they couldn't supply the tickets they sold. Have you tried booking through the official websites?

' class=

I did use Viator/TripAdvisor for one tour, Tivoli, that was not offered anywhere else and it all went quite well. I always read who is operating the tour and the pick-up points on Viator. I have not used, not intend to, GYG.

Have fun planning!

I wouldn't use Get your Guide or Viator to be honest.

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viator tours opiniones

Empresas sugeridas

Getyourguide.

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Viator.com   Opiniões

Na categoria Agência de viagens

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Opiniões 4,3.

total 186 780

Mais relevantes

Facilidade e agilidade na compra

A facilidade e a agilidade em efetuar as compras pelo site foram muito positivas. Posteriormente baixei o APP e tudo está lá direitinho. Mas ainda não usufrui das compras. Obrigada

Data da experiência : 29 de fevereiro de 2024

Em relação á reserva, por enquanto estou satisfeito, depois, quando usufruir da reserva, logo emitirei uma opinião.

Data da experiência : 25 de fevereiro de 2024

Otima experiencia com a Viator!

Otima experiencia com a Viator! Todos os tours maravilhosos, com guias experientes e pontuais.

Data da experiência : 07 de março de 2024

Um dia na Floresta

O guia Fabinho é nota 10. Muito atencioso, cuidadoso com todos e conhece bem a região. Caminhar pela floresta, ver o pôr do sol no Rio Negro e a focagem de jacarés foram experiências únicas e que ficarão sempre na memória.

Data da experiência : 12 de fevereiro de 2024

Viagem Uruguai, Argentina e Chile

A facilidade em localizar os passeios é excursões, o call-center que foi muito assertivo, rápido e prestativo e a navegação no site.

Data da experiência : 22 de fevereiro de 2024

Que manhã maravilhosa❤️

Guia super simpático e conhecer da zona. Autocarro asseado. Duração de experiência foi a adequada. Facilidade em chegar ao ponto de encontro.

Data da experiência : 23 de fevereiro de 2024

Bom roteiro, guia ruim

Eu gostei do roteiro, da pontualidade, porém em Windsor o tempo de permanência foi muito curto, não deu tempo de conhecer o castelo, apenas a capela. Vale ressaltar que nos foi dado apenas 1 hora e vinte minutos desde a descida do ônibus, no entanto havia pelo menos 15 minutos de caminhada e uma espera de 25 minutos na fila, pois chegamos antes da abertura oficial. Não gostei do guia, foi rude, com humor ácido e sarcástico, além disso para ouvirmos em espanhol dentro do ônibus, tínhamos que usar um rádio com fone de ouvidos, mas em inglês ele falava no microfone para todos ouvirem, sendo que só havia um casal de americanos. Também não nos forneceu o QRCode para avaliarmos a prestação de seu serviço. Essa critica não se aplica ao motorista que foi muito atencioso e cordial.

Data da experiência : 06 de fevereiro de 2024

Fechei um pacote com a Veator para o…

Fechei um pacote com a Veator para o Kruguer em 26.03.24 ate o momento nada tenho a reclamar Fui bem atendida e todas minhas duvidas esclarecidas

Cancelamento do passeio com menos de um…

Cancelamento do passeio com menos de um dia para o evento. Demora em responder a possibilidade para remarcação. Completamente decepcionado com a falta de comprometimento por garantir a experiência oferecida. Não recomendo a contratação de passeios oferecidos pela empresa.

Data da experiência : 09 de fevereiro de 2024

Resposta da Viator.com

Olá Daniel, Obrigado por trazer esse assunto a nossa atenção. Pedimos desculpas pelo transtorno causado por esse atraso. Cancelamentos de última hora não são uma prática padrão dos nossos operadores turísticos. Se a reserva precisar ser cancelada, os fornecedores deverão avisar adequadamente a Viator. Iremos abordar suas preocupações diretamente com nosso fornecedor. Entretanto, emitimos um reembolso total para a sua reserva agora cancelada. Gostaríamos mais uma vez de pedir desculpas pelo atraso no seu reembolso. Esperamos que o restante de sua viagem tenha sido agradável e memorável. Atenciosamente, Equipe de Mídia Social Viator TripAdvisor

Facilidade na comprar dos passeios, pontualidade dos operadores, bom transporte, guia que fala português.

Data da experiência : 19 de fevereiro de 2024

Dinâmico e interessante

Tivemos o Ricciardo como guia, excelente! Muito entusiástico a falar, a visita não foi aborrecida. Disponível para responder todas as questões, notava-se que sabia do que falava. Envolvia-nos e enquadrava-nos na experiência! Recomendo!

Data da experiência : 29 de janeiro de 2024

Até o presente momento eu fiz a reserva…

Até o presente momento eu fiz a reserva e de servićos. Eu ainda não utilizei os serviços e portanto não tenho como avaliar ainda!

Data da experiência : 13 de fevereiro de 2024

Três dias inesquecíveis!!

Foi uma experiência maravilhosa, todos os parques, passeios e excursões foram espetaculares. O guia foi sempre muito pontual, animado e além de explicar com clareza e detalhadamente tudo o que estávamos vendo, tinha conhecimento sobre muitas outras áreas.

Data da experiência : 15 de janeiro de 2024

Foi maravilhoso!!

Foi maravilhoso!!! Nosso guia foi incrível, simpático, disponível… ele tornou nosso dia ainda mais especial… fizemos degustação do maple syrup, ice wine, o jantar super vale a pena… amamos!! Estávamos eu e meu filho (adolescente).

Data da experiência : 16 de janeiro de 2024

Eu sempre gosto dos passeios ofertados…

Eu sempre gosto dos passeios ofertados pela Viator. Todos eles são muito bem avaliados e excelentes.

Data da experiência : 21 de fevereiro de 2024

Pontualidade e gentileza no serviço

Pontualidade e gentileza no serviço. Motorista gentil e responsável. Almoço no restaurante Quimera excepcional e a visita a bodega Chandon foi muito excelente. Recomendo.

Data da experiência : 31 de janeiro de 2024

Compra cancelada e taxas extras

Fiz uma compra para porto de galinha no dia 27/12/23 porém no dia seguinte solicitei o cancelamento, eles enviaram o email cancelando a compra . E por cima ainda cobrando taxa de compra do exterior .sendo que foi cancelado o passeio. Daí não tenho nenhum telefone pra entrar em contato .aparece um chat que nada resolve .

Data da experiência : 27 de dezembro de 2023

Ótima experiência

O passeio é lindo! São diversas paradas cheias de paisagens e fatos interessantes. A empresa foi super pontual na chegada e partida e o guia foi muito atencioso durante todo o período! Recomendo.

Data da experiência : 07 de janeiro de 2024

Decepcionante

Os lugares que visitamos são lindos, mas a experiência com os 12 Apóstolos foi frustrante, porque vim do Brasil para conhecer e o que visitei foi apenas o mirante, em um período de aproximadamente 50 minutos. Muito longe, sem pé na areia, sem nenhuma experiência além de olhar de muito longe. Frustrante.

Nosso passeio hop-on-hop-off foi…

Nosso passeio hop-on-hop-off foi perfeito. Ótimo atendimento. Assim que chegamos, validamos nosso bilhete e entramos no ônibus. Toda hora tem ônibus. O tradutor em Português me possibilitou entender todas as histórias sobre os vários pontos turísticos de Edimburgo. Paramos no Castelo, passeamos, e depois embarcamos novamente. Amei!!

Data da experiência : 18 de novembro de 2023

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No food included in food tour price

We went on a food tour in athens and were then charged for the food ontop of everything. I asked viator if the cost of the tasting was included and they said yes. When I said I had to pay they told me that because the tour guide had said we had to then we did. Do not use.

Date of experience : July 07, 2023

Have to rate Viator rather low because…

Have to rate Viator rather low because of price. Participants who booked with local or other agencies paid significantly less for the same experience. Do shop around for this 15-hr trip to Yachilan and Bonampak in Chiapas, Mexico. Heat and humidity oppressive. Very uncomfortable nearly the entire time. Pick the coolest part of the year, unless high temps and humidity do not bother you.

Date of experience : April 03, 2022

we tried multiple time to cancel - ignored

we tried multiple time to cancel a walking tour after my partner got 6 stitches in his foot. Viator and their staff ignored us and kept the money.. and then when I tried to get a refund they sent their legal jerks to be arrogant at us citing 100% no refunds. these people aren't human; they are scam artists. We messaged them 3 times over 2 days with proof from hospital, and even photos showing that my partner couldn't do a walking tour with 6 stitches in his heel. they don't care - in it for the money. stay away from their crappy service.

Date of experience : January 02, 2023

Highly NOT RECOMMAND!!!

Highly NOT RECOMMAND!!! We booked our two tours with Viator in Croatia, one zipline and one ATV. Not given all the information needed on pickup points etc, we had to call their information number. Coming home, as a shock, we get a bill from the phonecompany for 233 euros for calling their service number. To be well prepared I bought free calling and internet in croatia, so nothing like this would happen, but little did we know that their information number was American. I explane the phonecomany what had happened and they tell me to contact Viator, that they need to be responsable for this 233 euros, since there were no information of an american service number, nor that you would get charged calling it. This is plane foolery. Contacting Viator, they wont take the bill, giving excuses, trying to do everything to not get charged. Now we have 233 euros billing, including the cost of the two adventure trips. I have never encountered such bad customer service. Lack of empathy and plain foolery!!!! REALLY REALLY BAD! Theyve told me to contact them and I have, with no reply.

Date of experience : September 05, 2022

Bad service

We booked two trips in Egypt month ago. While we were sitting in the hotel lobby waiting to be picked up 12.30, as written in our reservation, nobody showed up. After a while Viator wrote, that we would picked up 14.10. Nothing happend. After a while Viator wrote, that we had to wait to the day after, as there were not enough tourists to go on the tour. But the next day we were still only the three of us. On the other trip, we had booked, Viator wrote the same day, that they had to cancel. The offered us a trip monday, but monday we were going back home. 10pm they called us to offer a trip the next day which ment, we had to change other plans. Very bad service.

Date of experience : July 06, 2022

Overpriced, overlong and mis-represented

The description of the tour was completely inaccurate. When we booked we were told by an agent that 'there would be a couple of stops, we would visit a winery and then return home. The implication would be that we would have a mixed and varied day. Not true! The first stop was just to allow some passengers to disembark/embark and we were told that we had to stay on the boat. After almost 9 hours on the boat we arrived at the terminus where we had no chance to stretch our legs. We were transferred on to a coach had a brief visit to the vineyard and then were driven the 2+ hours back to Porto. The boat that was used for the excursion was not the one that the Company had advertised as serving that particular itinerary and was far smaller than the one we expected. And, finally, many of the waiters and barmen were just plain rude. Getting a glass of ice at lunch involved a ridiculous debate about how you can only get ice from the bar, but the bar was closed during lunch (they provided it in the when they realised we were not going to accept that). In closing, the main meal at lunch Pork and we were offered no alterative. And so one of our party had to go the whole trip - a grinding 13 hours - on just a breakfast pastry and a bowl of soup. This is an over-sold and poor value trip that is frankly WAY too long and has nowhere near enough variety for it to be anything like worth the money they are charging for this excursion. I really suggest you look elsewhere

Date of experience : May 06, 2022

Some good some not so good

The train trip was great.. skyrail great... lunch ok... aboriginal experience great. BUT. We bought the top trip for 4 people which was over $1000. and were suppose to get lounge chair carriage with beer / wine / soft drinks and got nothing .. Not very happy at all.. When we were to be picked up at the end we had to wait over 1 hour as the driver said he took a few people that didn't go on the sky rail back to there hotels which meant all the other people had to wait for him in the rain and heat and I can tell you they were not happy at all.

Date of experience : March 07, 2022

appalling customer service

They have ONE agent to cover complaints for the WHOLE of the UK. Enough said!

Date of experience : January 06, 2023

JEL correction from my first one. Mistook this for another Amazon review.

LOVE THIS COMPANY. NEVER A DISAPPOINTMENT.

Date of experience : April 20, 2022

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Opiniones 4,3.

186.780 en total

5 estrellas

4 estrellas

3 estrellas

2 estrellas

Más relevantes

Paseo en paracaidas

Muy buen paseo por la costa en paracaidas los guías fueron muy amables y el vuelo fue muy bueno 👌

Fecha de la experiencia : 26 de febrero de 2024

Toledo y Segovia maravillosos!

Excelente tour. Toledo y Segovia son hermosos. Javier y Karla fueron excelentes guìas y nos llevaron por ambas ciudades explicando todo con claridad y muy alegres en todo momento. Lo pasamos espectacular y aprendimos muchìsimo. Gracias Karla y Javier,excelente trabajo.

Fecha de la experiencia : 20 de enero de 2024

Excelente. Desde los guías hasta los conductores, gran coordinación y atención en todo momento. Autos limpios y puntuales en cada búsqueda y hoteles de muy buena calidad donde se puede comer y dormir tranquilo.

Fecha de la experiencia : 18 de enero de 2024

Super!! Muchas info de historia y curiosidades y muchas sugerencias de lugares para comer y visitar. Ideal para hacerlo como primer tour por la ciudad. Recomiendo absolutamente.

Fecha de la experiencia : 05 de febrero de 2024

Fecha de la experiencia : 19 de enero de 2024

Lugar y guia maravilloso!

Tuvimos la oportunidad de disfrutar de un tour guiado por la Sagrada Familia, un sitio simplemente maravilloso. La guía fue excepcional, compartiendo conocimientos detallados y anécdotas fascinantes sobre la historia y la arquitectura de este monumento icónico. No doy 5 estrellas porque la entrada es muy lenta por la seguridad, hay que tener paciencia.

Fecha de la experiencia : 08 de febrero de 2024

Fue un tour muy bonito.

Fue un tour muy bonito. Un tour donde además de comer una rica pizza tuvimos la oportunidad de visitar el imponente Volcán Vesuvio y las ruinas de Pompeya con una guía que nos explicaba cómo vivían en la época en la que explotó el volcán el 79 D.C. Muy recomendable el tour, el personal muy amable y preparado.

Fecha de la experiencia : 23 de enero de 2024

Recomiendo esta app

Recomiendo esta app, no tuvimos ningún problema en cuanto a horarios y días, los precios son algo razonables, contestan rápido y tienen la opción de reservar y pagar después.

Fecha de la experiencia : 12 de febrero de 2024

Servicio super

Excelente servicio me explicaron todo muy claro y preciso sobre las excursiones

Transporte JFK hacia MANHATTAN

Llegue a JFK en la madrugada y luego de realizado los tramites de migracion, debi llamar al transporte, mi telefono no tenia linea y casualmente pude llamar con el telefono de otra persona, la experiencia pudo ser mejor ya que el transporte podria explicar mejor el lugar de recogida.Ademas el precio era alto y no incluia los peajes.A la vuelta de mu viaje contrate otro servicio privado, mas barato, y no tuve que pagar peajes y era en la hora pico.En suma el servicio fue regular.

La excursión se ofrece en ingles y…

La excursión se ofrece en ingles y español pero el guia explicaba todo en ingles y alguna cosa en español porque le preguntabamos.el paseo por el yunke es llegar a las cascadas y bañarse,falta mas recorrido por el parque o una subida para tener una panorámica,el guia muy simpático

Fecha de la experiencia : 06 de febrero de 2024

Una pesadilla

No pudo ser peor nunca ni tanta incompetencia, llame porque no podía realizar el pago de una excursión que quería dejarla paga. Después de una hora en el chat preguntas mediante de todo tipo que no tenían nada que ver termino cancelándome la reserva!!!!! Un desastre!!!!!

Fecha de la experiencia : 03 de febrero de 2024

Respuesta de Viator.com

Hola Daiana: Gracias por dejarnos su opinión. Viator se toma muy en serio todos los comentarios y preocupaciones de los clientes sobre sus experiencias. Estamos decepcionados de que nuestro servicio no haya cumplido con sus expectativas en esta ocasión. Usaremos esta experiencia para realizar mejoras. Saludos cordiales, Equipo de Medios de Viator

Mala experiencia

Me cancelaron ambas excursiones en Europa. Totalmente decepcionada muy malo su proveedor local. No volvería a contratar nada con ustedes, se lavaron las manos

Fecha de la experiencia : 15 de febrero de 2024

Hola María del Carmen, Viator se toma en serio todos los comentarios y preocupaciones de los clientes sobre sus experiencias. Lamentamos que nuestro servicio no cumplió con sus expectativas en esta ocasión. Usaremos esta experiencia para realizar mejoras. Atentamente, Equipo de participación social de Viator

En principio, fue complicado però la Ms que nos atendió fue muy amable y buscó soluciones a la visita queremos hacer a la Alhambra Me guío en todo momento

Fecha de la experiencia : 07 de febrero de 2024

Merece la pena

Sitio económico y sencillo donde contratar las experiencias que no pueden faltar en tu viaje.

Fecha de la experiencia : 10 de febrero de 2024

BUENA ATENCION

BUENA ATENCION, ME INFORMARON BIEN

Fecha de la experiencia : 27 de febrero de 2024

Pésima experiencia

Imposible hacer el recorrido con la audioguía. Encontramos el punto de partida, lanzamos la aplicación, marcó los puntos en el mapa pero no nos llevó a ningún sitio.

Fecha de la experiencia : 11 de febrero de 2024

Volar en San francisco

Si bienes a San Francisco no dudes en disfrutar una gran experiensa en volar mirrar las maravillas puentes islas downtow y muchas cosas mas las personas son amables nuestro piloto fue Rick Cascelli muy amable gracias Rick

Me estafaron

en noviembre contrate un traslado del aeropuerto de panama a la ciudad de panama no vinieron a buscarme me cobraron el servicio luego del reclamo me dijeron que me lo habian reeembolsado cosa que nunca ocurrio envie varios mensajes y no me contestaron mas Me estafaron con el servicio me cobraron y no me lo realizaron ni devolvieron el dinero. Me mandaron este correo nunca me reembolsaron ni me contestaron mas Gracias por comunicarse con nosotros acerca de su reserva de Private Arrival Transfer from Panama City Airport (PTY). Se ha reembolsado un total de ARS 8856.68 a la forma de pago original. Tenga en cuenta que, dependiendo de su forma de pago, algunos reembolsos pueden tardar entre 3 y 7 días hábiles en aparecer. Atentamente, Alvaro Servicio de atención al cliente de Viator

Fecha de la experiencia : 21 de noviembre de 2023

Hola Miri: Lamentamos saber sobre su experiencia negativa. Hemos revisado su reserva y le hemos enviado un correo electrónico directamente. Nos disculpamos por cualquier inconveniente y esperamos poder ayudarlo en el futuro. Si tiene otras inquietudes, no dude en visitar nuestro sitio en https://www.viator.com/help. Saludos cordiales, Equipo de Medios de Viator

son una empresa seria y responsable

Fecha de la experiencia : 22 de febrero de 2024

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Mike Ives reported from Seoul, Muktita Suhartono from Bangkok and Camille Elemia from Manila

Taylor Swift has descended on Southeast Asia, or one small part of it at least: All of her six sold-out shows are in Singapore, the region’s wealthiest nation.

Many of her fans in this part of the world, which is home to more than 600 million people, are disappointed. But the Singapore leg of Ms. Swift’s wildly popular Eras Tour , which began last weekend and ends on Saturday, is a soft power coup and a boost for the country’s post-pandemic economic recovery.

The shows — and the undisclosed price that Singapore paid to host them — have also generated diplomatic tension with two of its neighbors, Thailand and the Philippines.

Last month, Prime Minister Srettha Thavisin of Thailand said publicly that Singapore had paid Ms. Swift up to $3 million per show on the condition that she play nowhere else in Southeast Asia. A lawmaker in the Philippines later said that was not “what good neighbors do.”

Singapore pushed back. First its culture minister said the actual value of the exclusivity deal — which he declined to name — was “ nowhere as high .” The country’s former ambassador at large later called the criticism “ sour grapes .” And on Tuesday, Prime Minister Lee Hsien Loong told reporters that he did not see the deal as diplomatically “unfriendly.”

But that was no solace to dejected fans.

“I sometimes think ‘When will I get to experience this?’” said Sherin Nya Tamara, 26, a Swift fan in Jakarta, Indonesia, who has liked the singer since 2011 but has never seen her perform live. “I was hoping there would be additional dates and that Jakarta would be included, but nope.”

At a time when Southeast Asian governments are dealing with tensions over the South China Sea and the fallout from a brutal war in Myanmar, among other serious issues, the controversy over Ms. Swift’s Singapore shows is “kind of refreshing,” said Susan Harris Rimmer, a law professor who has studied soft power in the region.

“It’s nice to see them arguing about something this fun, I guess, instead of really, deeply difficult things,” added Professor Harris Rimmer, who teaches at Griffith University in Australia. “But it does show there is tension and jealousy and rivalry.”

Ms. Swift’s concerts in Singapore, which follow her stops in Japan and Australia , would have been a big deal anyway. But they took on geopolitical overtones last month, when Mr. Srettha said at a business forum that Singapore had paid the artist as much as $3 million per show in order to guarantee that they would be her only tour stops in Southeast Asia.

Mr. Srettha said that he had learned the details of Singapore’s grant to the artist from the concert promoter, AEG Presents. Representatives for the promoter and for Ms. Swift did not immediately respond to requests for comment on Tuesday.

An exclusivity deal around a concert, a kind of noncompete agreement known as a “radius clause,” is standard practice in the music industry, said Susan Abramovitch, the head of the entertainment and sports law division at the international law firm Gowling WLG.

“That being said, this territorial exclusivity is more typically measured in hundreds of miles from a city rather than covering entire neighboring countries,” she said, adding that the scope of the Singapore deal was a kind of “Taylor-esque magnification” of the industry standard.

It hasn’t been received well outside Singapore.

Late last month, a lawmaker in the Philippines generated headlines by saying that he had asked the country’s Department of Foreign Affairs to discuss the exclusivity clause with the Singaporean government, saying that it had come at the expense of neighboring countries.

The lawmaker, Rep. Joey Salceda, said this week that he had raised the issue after realizing how difficult and expensive it would be for Filipinos, including members of his own staff, to attend the concerts.

“ASEAN’s core principles are solidarity and consensus,” he said in an interview, referring to the Association of Southeast Asian Nations. “What happened? They even used their tourism board to block other nations.”

Asked on Tuesday how much the grant was worth, the Singaporean government did not directly address the question. But the Tourism Board and the Culture Ministry said in a joint statement that Ms. Swift’s concerts, for which more than 300,000 tickets had been sold, would likely “generate significant benefits” for the domestic economy.

Prime Minister Lee was also asked about the grant on Tuesday at an ASEAN conference in Australia. He said it had been funded by a post-Covid tourism recovery effort and that he did not see the exclusivity clause as being “unfriendly” to other countries.

“If we had not made such an arrangement, would she have come to someplace else in Southeast Asia or more places in Southeast Asia?” he said, speaking in Melbourne. “Maybe, maybe not.”

News of the regional backlash to the grant was reported earlier by The Wall Street Journal , The Diplomat and other news outlets.

Professor Harris Rimmer said that, financial incentives aside, Singapore is a logical place for Swift to play in Southeast Asia, in part because it is safe for young female fans and has excellent transport links to the rest of the region. She said Ms. Swift’s glamorous mystique also fits nicely with Singapore’s efforts to promote itself as the “glamour kitten of Asia.”

“I don’t think she needs Singapore’s money, at this point,” she added.

Some Swifties have made their peace with the singer’s limited itinerary in their region. Mostly.

Jose Bunachita, 30, a writer in the Philippine city of Cebu, said that he saw Ms. Swift in Japan last month, and that his 11-day trip there had cost around $1,500. “I had the time of my life singing my heart out,” he said.

Still, he said, “I also feel like it would have been more of a fun experience if a majority of the concertgoers had been fellow Filipino Swifties.”

Sui-Lee Wee contributed reporting.

Mike Ives is a reporter for The Times based in Seoul, covering breaking news around the world. More about Mike Ives

Muktita Suhartono reports on Thailand and Indonesia. She is based in Bangkok. More about Muktita Suhartono

Inside the World of Taylor Swift

A Triumph at the Grammys: Taylor Swift made history  by winning her fourth album of the year at the 2024 edition of the awards, an event that saw women take many of the top awards .

‘The T ortured Poets Department’: Poets reacted to Swift’s new album name , weighing in on the pertinent question: What do the tortured poets think ?  

In the Public Eye: The budding romance between Swift and the football player Travis Kelce created a monocultural vortex that reached its apex  at the Super Bowl in Las Vegas. Ahead of kickoff, we revisited some key moments in their relationship .

Politics (Taylor’s Version): After months of anticipation, Swift made her first foray into the 2024 election for Super Tuesday with a bipartisan message on Instagram . The singer, who some believe has enough influence  to affect the result of the election , has yet to endorse a presidential candidate.

Conspiracy Theories: In recent months, conspiracy theories about Swift and her relationship with Kelce have proliferated , largely driven by supporters of former President Donald Trump . The pop star's fans are shaking them off .

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