TSB Platinum Mastercard ®️

Introducing TSB Platinum Mastercard – our best credit card for cashback rewards. Designed to keep rewards easy, and your purchases and travel experiences insured from the unexpected. 

tsb platinum mastercard

Our TSB Platinum Mastercard

  • Earn $1 cashback on every $70 spent on eligible purchases 1
  • $90 annual card fee
  • 20.95% p.a interest rate for purchases 2
  • 22.95% p.a interest rate for cash advances 2
  • $8,000 minimum credit limit
  • Up to 55 days interest free credit for purchases 3

Tap to pay with Google Pay™ 4

  • 1.9% foreign currency conversion fee
  • Protection from fraud with Mastercard’s Zero Liability Promise 5
  • Mobile Phone Insurance 6
  • Price Protection Insurance 6
  • Purchase Protection Insurance 6
  • Domestic & International Travel insurance 8
  • Use your card to access a range of Mastercard cardholder offers and experiences 3 with Priceless ®8
  • Spend less time at the checkout, simply tap & go for purchases under $200 9

Other interest rates and fees apply. See TSB Credit Mastercard rates, fees and agreements for more detail.

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Apply online for a credit card

The application takes around 20-30 minutes to complete – to make the process faster have your bank statements and proof of income handy, check here to see what you’ll need .

Key Features

At a glance

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Unlimited cashback rewards

Get $1 cashback with every $70 spent on your card on eligible purchases 1 .

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Interest free credit

Up to 55 interest free days on purchases when you pay the closing balance of your statement in full each month by the due date. 3

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Pay with your Android™ device wherever contactless payments are accepted.

All about our credit cards

Check out the key things you should know about how our personal Mastercard credit cards work before you apply.

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Braille on our cards

To help our vision impaired customers identify which card they’re using, our TSB Platinum Mastercards have 'TSB P' printed in braille on them. 

Our new TSB Platinum Mastercard has a vertical design, so the braille is printed on the lower left side, to help customers identify the orientation of their card for tapping or inserting the chip.

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Monitor your card online

With online and mobile banking you can take control of your money. Make payments, keep track of spending and check balances all from your mobile, tablet or desktop.

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How to get help with your card

Has something gone wrong with your card? 

Learn how to block your card when you’ve misplaced it, report your card as lost or stolen, and how to dispute a transaction. 

Not the right option for you?

Take a look at our other personal lending options.

Get started

Don't forget to read this bit.

1. Eligible purchases exclude fees, interest, cash advances, transactions that are like cash (such as purchases of travellers’ cheques and crypto currency), balance transfers, gambling chips and other gambling transactions (such as online gambling), tax payments and other payments to a tax department in New Zealand or overseas, any transaction that is reversed or refunded, and transactions that are processed on an account or card that is not a TSB Platinum Mastercard. 

2. Different interest rates apply to balance transfers. We can change our interest rates and fees from time to time.  

3. Up to 55 days interest free credit for purchases when you pay the closing balance of your statement in full each month by the due date. Purchases doesn’t include cash advances or balance transfers. 

4. The TSB Google Pay Conditions of Use  apply to Google Pay, see Google Pay for more information. 

5. Terms, conditions, limits, sub-limits, exclusions and eligibility criteria apply. Customers considering this travel insurance policy should read the Policy Wording to check what is and isn’t covered. If you are travelling on a domestic journey within New Zealand you only have cover under Section 1.1 Cancellation of Journey and Section 1.3 Travel Delay. If you are travelling on an international journey, you have cover under all sections of this policy. See TSB Credit Mastercard ® Insurance Terms and Conditions for details.

6. Mobile Phone Insurance, Purchase Protection Insurance and Price Protection Insurance are underwritten by AIG Insurance New Zealand Limited (“AIG”). AIG, TSB or Mastercard do not provide financial advice about the insurance. TSB Credit Mastercard ® Insurance Terms and Conditions sets out the details of what is covered, claims limits, what is not covered, and eligibility to help you determine if the insurance is right for you.

The Insurance (Prudential Supervision) Act 2010 requires licensed insurers to have a current financial strength rating that is given by an approved rating agency. AIG Insurance New Zealand Limited has an A (Strong) insurer financial strength rating given by Standard & Poor’s (Australia) Pty Ltd. The rating scale, in summary form is:

AAA Extremely Strong

CCC Very Weak

SD Selective Default

AA Very Strong

BB Marginal

CC Extremely weak

C Regulatory Action

NR Not Rated

The rating from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. A full description of the rating scale is available on Standard & Poor’s website.

7. The terms and conditions for the TSB Platinum Mastercard are set out in Credit Mastercard ® Conditions of Use, Credit Mastercard ® Fees Information and your card summary. TSB Platinum Mastercard Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611) and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard"). Read AWP Services New Zealand Limited FAP Disclosure statement here . You should consider the Policy Wording before making any decisions about this travel insurance policy. Terms, conditions, limits, sub-limits, exclusions, and eligibility criteria apply. See TSB Credit Mastercard ® Insurance Terms and Conditions for details. The Hollard Insurance Company Pty Limited – Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc. The rating scale is

A++, A+ (Superior)A

A- (Excellent)

B++, B+ (Good)

B, B- (Fair)

C++, C+ (Marginal)

C, C- (Weak)

E (Under Regulatory Supervision)

F (In Liquidation)

S (Suspended)

Further information on these ratings is available here

An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

8. Priceless experiences are subject to terms and conditions at www.priceless.com/terms/en_NZ

9. The limits for contactless transaction without PINs can be changed from time to time without notice.

Mastercard, Priceless and the circles design are registered trademarks of Mastercard International Incorporated. Android and Google Pay are trademarks of Google LLC

  • Eligible purchases exclude fees, interest, cash advances, transactions that are like cash (such as purchases of travellers’ cheques and crypto currency), balance transfers, gambling chips and other gambling transactions (such as online gambling), tax payments and other payments to a tax department in New Zealand or overseas, any transaction that is reversed or refunded, and transactions that are processed on an account or card that is not a TSB Platinum Mastercard. 
  • Different interest rates apply to balance transfers. We can change our interest rates and fees from time to time.  
  • Up to 55 days interest free credit for purchases when you pay the closing balance of your statement in full each month by the due date. Purchases doesn’t include cash advances or balance transfers. .
  • The TSB Google Pay Conditions of Use  apply to Google Pay, see Google Pay for more information. 
  • Terms, conditions, limits, sub-limits, exclusions and eligibility criteria apply. Customers considering this travel insurance policy should read the Policy Wording to check what is and isn’t covered. If you are travelling on a domestic journey within New Zealand you only have cover under Section 1.1 Cancellation of Journey and Section 1.3 Travel Delay. If you are travelling on an international journey, you have cover under all sections of this policy. See TSB Credit Mastercard ® Insurance Terms and Conditions for details.

Mobile Phone Insurance, Purchase Protection Insurance and Price Protection Insurance are underwritten by AIG Insurance New Zealand Limited (“AIG”). AIG, TSB or Mastercard do not provide financial advice about the insurance. TSB Credit Mastercard ® Insurance Terms and Conditions sets out the details of what is covered, claims limits, what is not covered, and eligibility to help you determine if the insurance is right for you. The Insurance (Prudential Supervision) Act 2010 requires licensed insurers to have a current financial strength rating that is given by an approved rating agency. AIG Insurance New Zealand Limited has an A (Strong) insurer financial strength rating given by Standard & Poor’s (Australia) Pty Ltd. The rating scale, in summary form is:  

The terms and conditions for the TSB Platinum Mastercard are set out in Credit Mastercard ® Conditions of Use, Credit Mastercard ® Fees Information and your card summary. TSB Platinum Mastercard Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611) and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard"). Read AWP Services New Zealand Limited FAP Disclosure statement here . You should consider the Policy Wording before making any decisions about this travel insurance policy. Terms, conditions, limits, sub-limits, exclusions, and eligibility criteria apply. See TSB Credit Mastercard ® Insurance Terms and Conditions for details. The Hollard Insurance Company Pty Limited – Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc. The rating scale is

A++, A+ (Superior)

A, A- (Excellent)

Further information on these ratings is available here .

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Travel insurance

To apply for a packaged account you must be an existing current account customer..

Our Travel Insurance policies are underwritten by AWP P&C SA and administered by AWP Assistance UK Ltd trading as Allianz Assistance.

On this page 

What's travel insurance?

Travel insurance is financial protection against unforeseen circumstances while you’re travelling or on holiday. Depending on your level of cover it can protect you, your trip and your property such as medical care, cancelled flights or lost luggage.

Defaqto 5* Travel Insurance Rating logo

Our policies:

  • Include winter sports cover
  • Include COVID-19 cover
  • Have the option of cover for over 70s
  • Can have cover for many pre-existing medical conditions added

We offer travel insurance with our packaged bank accounts

These are only available to existing Royal Bank current account customers.

Which bank accounts come with travel insurance?

Our Silver bank accounts come with European travel insurance.

Our Platinum and Black bank accounts come with Worldwide travel insurance.

Do I legally need travel insurance?

No, you are not legally required to have travel insurance however it is a good idea.

Some tour operators may insist that you have travel insurance before they confirm your booking, especially to countries like the USA where there’s no public health service.

Why is travel insurance important?

If you have travel insurance, depending on your policy, it could cover the costs of unforeseen incidents such as health emergencies, cancelled flights or missing luggage.

Not sure a packaged account is for you?

 View our full  range of accounts , including accounts with no monthly fee.

Who is covered by my travel insurance?

For both Platinum and Black account customers, family cover is included. This provides cover for you, your partner, and dependent children under 18 (or under 23 if in full time education) at the start of the journey. Children must be living at the home address (or with the other parent) and be neither married nor in a civil partnership.

For Silver account customers, only you and any joint account holder is covered.

What does travel insurance cover me for?

We have a range of cover across our packaged bank accounts. Please see the policy terms for full details and exclusions. 

Cover for your trip

  • Cancelling your trip (before you are due to start your trip)
  • Delayed or missed departure (on the day you are travelling) 
  • Cutting your trip short (after your trip has started)

Cover for you

  • Emergency medical costs (such as illness, injury or quarantine)
  • Personal accident (such as an accidental injury)
  • Personal liability (if you become legally liable for an accident)
  • Legal costs 

Cover for your property

  • Baggage (lost, stolen or accidentally damaged)
  • Delayed baggage (essential replacement of toiletries, medication or clothing)
  • Personal money (lost or stolen)
  • Lost Passport or Driving Licence (reasonable travel, accommodation and administration costs)
  • Winter sports cover 

Over 70 or have pre-existing medical conditions?

If you or your joint account holder are aged 70 or over, you’ll need to get in touch with us each year to purchase an age extension upgrade, where there will be a £75 annual premium per person aged 70 or over.

Pre-existing medical conditions won’t be covered. You may have to pay extra for this, or you may find that your condition cannot be covered.

To find out if you can extend your travel insurance to include cover for someone over 70, or with a new or existing medical condition, please sign in to  Membership Services  and complete the online form.

You can contact us to discuss:

For new or existing customers, you can call us on:

 Silver : 0345 607 5154 (Relay UK 18001 0345 607 5154) Overseas: +44 2392 666 062 Platinum : 0345 609 0456 (Relay UK 18001 0345 609 0456) Overseas: +44 2392 668 827 Black : 0345 266 8801 (Relay UK 18001 0345 266 8801) Overseas: +44 2392 668 814

What if Allianz Assistance are unable to offer me an upgrade?

You may be able to obtain alternative travel insurance cover for pre-existing medical conditions by contacting one of the providers featured in the  MoneyHelper Directory  of specialist travel insurance providers for people with serious medical conditions. Do take time to study and compare the terms and conditions to ensure you have the cover you need

Telephone: 0800 138 7777 | Relay UK: 18001 0800 138 7777. Monday to Friday, 8am to 6pm | Saturday, Sunday, and Bank Holidays, closed

Travel Insurance Terms

We do our best to ensure everyone is aware of their account terms and conditions, please take some time to review, print and/or save a copy of these.

  • Platinum Travel Insurance Terms (PDF, 446 KB)
  • Black Travel Insurance Terms (PDF, 405 KB)

Types of cover included with our bank accounts

tsb platinum travel insurance contact number

Worldwide travel insurance

If you’re looking for Worldwide or Family travel insurance, we offer cover built in to our Platinum and Black accounts.

tsb platinum travel insurance contact number

Reward Platinum and Select Platinum account

Family travel insurance for trips in the UK and worldwide up to 31 days, including winter sports.

  • Includes emergency medical expenses, cancellations, baggage and more.
  • Cover for you, your partner, and dependent children under 18 (or under 23 if in full time education) at the start of the journey. Children must be living at the home address (or with the other parent) and be neither married nor in a civil partnership.
  • COVID-19 cover.

Are you an existing customer?  To see your full list of account benefits:

Manage your Reward Platinum

Manage your Select Platinum

To apply for a Reward Platinum you must be an existing Royal Bank current account customer. £20 monthly fee. Select Platinum can't be applied for.

tsb platinum travel insurance contact number

Reward Black and Black account

Family travel insurance for trips in the UK and worldwide up to 90 days, including 31 days for winter sports.

  • Includes medical expenses cover, cancellations, baggage and more.

Are you an existing Premier customer?   Manage your benefits .

To apply for a Reward Black you must be an existing Royal Bank current account customer and meet one of the following criteria: have a minimum £100k sole income or £120k joint income paid into your Royal Bank account, or £500k minimum mortgage borrowing with us, or minimum £100k savings or investments held with us. £31 monthly fee. Black account can't be applied for.

European travel insurance

If you’re looking for European travel insurance, we offer cover built in to our Silver accounts.

tsb platinum travel insurance contact number

Reward Silver and Select Silver accounts

You’re covered for 22 days per trip for UK and European travel, including winter sports.

  • Only you and any joint account holder will be covered.

Are you an existing customer?  To view your full account benefits:

Manage your Reward Silver

Manage your Select Silver

To apply for a Reward Silver you must be an existing Royal Bank current account customer. £10 monthly fee. Select Silver can't be applied for.

Make a claim online

To make a travel insurance claim online log in to Membership Services and complete the online form. Membership Services is where you can manage all of your account benefits, if you've not logged in before you'll need to sign up. 

Or you can call us

Silver : 0345 607 5154 (Relay UK 18001 0345 607 5154) Overseas: +44 2392 666 062 Platinum : 0345 609 0456 (Relay UK 18001 0345 609 0456) Overseas: +44 2392 668 827 Black : 0345 266 8801 (Relay UK 18001 0345 266 8801) Overseas: +44 2392 668 814

Common questions about our travel insurance

How can i get a copy of my travel insurance policy.

You can get a copy of your travel insurance terms here:

Silver Travel Insurance Terms (PDF 687KB) .

Platinum Travel Insurance Terms (PDF 717KB)

Black Account Travel Insurance Terms (PDF 895KB)

Do I need to register for travel insurance?

You don't need to register, you're automatically covered.

If you would like to extend your cover to include pre-existing medical conditions or are aged 70 and over, please call us. We may ask you to pay an additional premium or we may not cover your condition.

Do I need to let you know my travel plans?

You don't need to let us know when you are going abroad. Your travel insurance automatically applies if you have a Silver, Platinum, or Black bank account.

Our fraud monitoring services will secure and monitor your debit card activity the same way as it does within the UK so you can travel freely without having to notify us.

However, we understand you might still like to register your travel plans and for that reason we have kept the option for you to do so on the mobile app.

Steps to register your travel plans for your debit card:

  • All you need to do is tap on your account from the main page and go to 'Manage my card'.
  • Tap 'Going abroad' then 'Add trip' (iOS devices) or 'Register card' (Android devices) and follow the instructions on screen.

What is my travel insurance policy number?

Your policy number is your sort code followed by your account number. 

This is also shown on the Certificate of Insurance that you can download or request by calling us.

Any upgrades you purchase will have their own unique policy ID which is shown in the confirmation email.

What cover does our travel insurance provide for COVID-19?

Your policy provides cover for the following situations related to COVID-19 as long as the Foreign, Commonwealth & Development Office (FCDO) aren't advising against "all travel" or "all but essential travel" to your destination. 

Cutting short a trip due to:

  •  A change in FCDO advice, as long as you weren’t aware of this advice when you travelled. 
  • Being unable to stay in pre-booked accommodation due to COVID-19 or another pandemic, as long as you weren’t aware of this when you travelled.

Cancelling a trip due to:

  • You or any insured person, close relative or travelling companion being diagnosed with COVID-19 or another pandemic disease.
  • Quarantine (as an individual and not broadly as part or all of a population, vessel or geographical area).
  • The FCDO advising against 'all' or 'all but essential' travel due to COVID-19 or another pandemic, if not known at the time of booking
  • You being refused boarding onto your booked public transport due to displaying symptoms of COVID-19 or another epidemic or pandemic.

Other ways we can help you while abroad

Spending abroad.

A guide to using your card abroad and important fee information.

Currency card calculator

Use our calculator to view your conversion rates and charges.

tsb platinum travel insurance contact number

Switch to Royal Bank

The Current Account Switch Service will do all the work when it comes to switching, moving everything across from your old account all within 7 working days, including Direct Debits and standing orders. All you need to do is tell us the details of your old bank account and when you want the Switch to start.

We can not switch savings accounts or ISAs through this service. Any other products you have with your old bank will not be moved at the same time.

Current Account Switch Guarantee (PDF, 39KB)

A Guide to Switching Current Accounts (PDF, 3MB)

How does the Switch Service work?

Something else we can help you with?

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tsb platinum travel insurance contact number

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tsb platinum travel insurance contact number

We're here to help. Message us in our app anytime for help with common questions.

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Log on to our app, select Support and then Message us 24/7 to get help.

If you don't have our app download it today to chat to us.

What would you like to contact us about?

Visiting us in branch.

If you do need to visit us in branch, please check our branch finder page for the latest opening hours before you visit. 

Can we save you a trip? There are lots of ways to stay on top of your money that don’t involve going to a branch:

  • On our app or Internet Banking – to stay on top of payments, you can manage direct debits and standing orders, pay a bill or person and even pay in a cheque on our app (up to £1,000 per cheque and £2,000 in total per day).
  • Check your balance – you can check your balance online, by phoning telephone banking and using our automated service or at an ATM. 
  • Planning a move? To keep your moving plans moving, you can calculate your borrowing online , as well as speak to a Mortgage Adviser over video or phone.
  • Need to manage your overdraft? Visit our overdraft hub .
  • Applying for a loan? More information about loans .
  • Need a home insurance quote? Visit our home insurance hub .

Don’t forget, you can also bank at your local Post Office . You can check your balance, take money out and pay cash or cheques into your current account.

We're here to help if you have concerns. Learn more about our  complaints process .

Our travel products can help make your trip abroad easier and may save you money.

Learn more about our travel services

Order travel money online

Travel money queries

Visit our current accounts hub

Packaged Bank Account (PBA)

If you have a Packaged Bank Account with us and have a query about one of the benefits that come with it (including travel insurance and breakdown cover) call us on:

Lines are open 24/7. Not all Telephone Banking services are available 24 hours a day, seven days a week.  Please speak to an advisor for more information.

Visit our car insurance hub

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Please contact us for any queries in relation to a Redress letter you have received with the reference beginning with ERT, SWRT or CRT.

You can also email:

[email protected]

Write to us

ERT Letter Reference Customer Solutions PO Box 24165 69 Morrison Street  EDINBURGH  EH3 1HD

CRT/SWRT Letter Reference Customer Solutions PO Box 24183 69 Morrison Street  EDINBURGH  EH3 1JA

WRT/GRT Letter Reference: Customer Solutions Wealth/GI PO Box 28150 Edinburgh EH16 9DD

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Reassured.Me

How Do I Claim On My TSB Phone Insurance?

If your phone is lost or stolen, we may ask for information on the measures you took to report it missing and any attempts to recover it if you need to file a claim. You can file a claim online at tsb.co.uk/internetbanking or over the phone at 0345 835 3833.

Is phone insurance worth it?

Smartphones are high-value commodities these days, and because many of them cost more than £500 outright, most of us can only afford one on a contract.

A phone contract spreads the cost of the phone over two years and includes texts, data, and phone calls in addition to the device. Even if you pay anywhere from £10 to £80 per month for your phone contract, if something goes wrong with it or it breaks beyond repair outside of its warranty, you’ll be responsible for the payments to your network provider for the balance of your contract period – even if you can’t use it. This is where phone coverage comes in handy.

You’ll have to pay an excess contribution in order to file a claim. The amount of excess you pay will be determined by the type of claim you file, and it must be paid in order for your claim to be resolved.

When determining whether or not phone insurance is worth it for you, consider the cost of the premium and the excess payment against the cost of replacing your phone – and the possibility that you will need to do so.

How do I get phone insurance?

It is possible to receive a phone insurance quote online. You’ll be asked to fill out a variety of personal information, including your contact information, and you’ll need to know what phone model you have. If you like the quotation you get, you may apply for a policy right away – and you’ll be well on your way to being fully protected.

How soon can I claim on phone insurance?

You should be aware that certain phone insurance companies’ coverage does not begin for another 14 days. So if something goes wrong with your phone within that time, you’re not insured, and they won’t compensate you. Make certain you read the fine print!

You can make a claim on your phone insurance as soon as your phone is lost, damaged, or stolen with the more reputable firms, regardless of how long you’ve had the policy. To guarantee that the claim is valid, the insurance team will conduct the appropriate checks.

If your phone is stolen, you should inform your local police station as soon as you detect it is gone and write down the incident number. You should also contact your network provider to get your account suspended so that unauthorised usage of your phone is prevented. Then, send this information to your insurance company so that they may begin processing your claim.

What to say when claiming phone insurance

When you call to make an insurance claim, you must communicate honestly with the person on the other end of the line. Say you’re looking to file a claim when you call, and the person on the other end of the line will walk you through the process.

You’ll also need these two items from your network operator if your phone is lost or stolen:

The claims process with so-sure can be completed online using our simple form. This can be completed and submitted at any time; we’ll only need to speak with you again if we require additional papers or information.

Does phone insurance cover smashed screen?

Loss, theft, and unintentional damage may all be covered under a normal mobile phone insurance coverage. This implies that if you crack your screen accidently, your insurer will cover the cost of repairs or replacement. If your phone breaks down, some insurers will offer you a ‘immediate’ replacement or fix it.

What do you need to claim phone insurance?

What should I do if my phone is damaged? To submit the information, you must contact your insurance provider. Personal – Cellphone Insurance Frequently Asked Questions

What is Platinum account?

Customers who seek the best product for themselves and their business should open a Platinum Current Account. This Current Account provides unlimited free access to all major services, making it convenient and cost effective for Elite Businessmen, Top Professionals, Large Traders, and others operating across the country who handle large amounts of cash and process a large number of payments and collection transactions.

How long does it take to claim phone insurance?

Depending on the company, you will have 24 to 48 hours to do so. If something goes wrong with your phone, you will usually have 60 days to file a claim.

How long do I have to wait to claim on phone insurance?

Most service providers require you to notify them within 48 hours of noticing a problem with your device. If your phone is lost or stolen, you should notify your insurance provider as soon as possible.

What do I say to my insurance claim if I lost my phone?

You should contact 101 or go to your local police station as soon as possible to report it. Your phone’s identifying number (IMEI) will be provided by your network provider, which you should present to the cops. Make a mental note of the crime reference number; you’ll need it if you wish to file a claim with your insurance company.

What counts as accidental damage?

Accidental damage is defined as damage to your property or contents caused by an external force. For example, spilling a drink on the carpet and ruining it, or drilling a hole in a pipe.

Accidental damage coverage is sometimes included in home insurance policies, although it’s normally provided as an add-on.

You can purchase unintentional damage coverage for both your belongings and your building. Don’t assume you’re covered for the other just because you have one.

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Credit cards with travel insurance

There is no shortage of credit cards that offer complimentary travel insurance in New Zealand. We help you make the right choice for you.

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Home > Credit cards

The breakdown

  • Some credit cards have complimentary travel insurance that covers both international and domestic trips.
  • Pre-existing conditions are not covered as standard, but many providers let you add them to your existing cover for an additional premium.
  • It’s important to review policy documents to ensure the travel insurance offered by a card provider meets your needs.

Author: Kevin McHugh, Head of Publishing at Banked.

In this guide, we look at what we think are some of the best credit cards for travel insurance, and how they compare with the rest of the competition. We look primarily at the travel insurance benefits of each card (what they cover, any excess involved, eligibility, and so on). But we will also cover other card features and fees that are important to factor in when deciding.

Bear in mind that everyone has different requirements for their travel insurance. For you, great coverage for personal baggage may be a priority, while domestic travel cover will be a must-have for someone else. We hope the information we provide here is useful, but it’s important that you consider your own needs and circumstances before deciding.

We cover the high-level benefits of each card’s travel cover, but if you’re looking for more specific detail, be sure to check the relevant policy document — we have included a link to each.

If you’re looking for a more general option, don’t forget to read our credit card comparison guide to find the best one for you.

Credit cards with travel insurance graphic

The best credit cards with travel insurance

We look at some of the best credit cards that include complimentary travel insurance as standard.

1. American Express Airpoints Platinum

The American Express Airpoints Platinum credit card

The AMEX Airpoints Platinum has a number of advantages over other credit cards when it comes to travel insurance.

Firstly, the cover it offers applies to both international and domestic travel , unlike many other cards that only cover international. This is a feature all AMEX cards with complimentary travel insurance share, while only one other card provider (TSB) offers the same. This is a welcome benefit in a country where many of us love to take regular trips in our own country.

Another advantage of AMEX Airpoints Platinum is the coverage period. Many other cards limit cover to a comparatively short period per trip, such as up to 35 days for the Westpac Airpoints Platinum Mastercard. But for AMEX credit cards, the coverage period is up to a much longer 180 days .

The AMEX Airpoints Platinum is also one of the most feature-packed credit cards, beyond its travel insurance offering. It includes free airport lounge access via Priority Pass, smartphone screen insurance , and the best Airpoints earn rate of any credit card in NZ (to name just a few benefits).

However, bear in mind that those extra benefits come at a price as the card has an annual fee of $195, which is among the higher annual fees for a credit card that offers complimentary travel insurance (see our table further down for a full comparison).

Important points

  • Travel insurance eligibility: To be covered, you must pay for your full trip with the AMEX Airpoints Platinum credit card or with Air New Zealand Airpoints.
  • Excess: An excess may apply for some claims. This varies with the type of claim, for example, a $100 excess applies for lost or damaged baggage and a $250 excess applies for cancelled travel. Provider: Chubb Insurance New Zealand.

Scope of cover

This is just a selection of what is covered. Check out the AMEX Airpoints Platinum travel insurance policy document for full details.

  • Personal baggage: $30,000
  • Medical emergency and repatriation: $2,500,000
  • Cancellation of journey: $30,000
  • Personal liability cover: $2,000,000
  • Accidental loss of life: $10,000

Key card details

  • Annual fee: $195
  • Purchase interest rate: 22.95%
  • Interest-free period: 55 days

Other card benefits and features

  • Earn Airpoints:  The AMEX Airpoints Platinum has the best Airpoints earn rate of any credit card — earn 1 Airpoints Dollar for every $59 spent. The card also comes with 300 bonus Airpoints Dollars when you sign up and spend at least $1,500 on the card in the first three months. See how it compares with other Airpoints credit cards.
  • Free Priority Pass airport lounge access: Get free access to two VIP airport lounges per year. Access is available to over 1,200 airport lounges around the world, including the Strata Lounge at Auckland Airport .
  • Smartphone screen cover: Repairs to fix your phone’s screen will be covered automatically. As long as you bought the phone outright with your card, or you use it to pay for your phone plan, you’ll be covered up to $500.
  • Earn Status Points: For every $250 spent on the card, you’ll earn 1 Status Point. Status points can be used for travel benefits including lounge access, priority service, seat upgrades, and more.

Learn more in our full American Express Airpoints Platinum review .

2. TSB Platinum Mastercard

TSB Platinum Credit Card

The TSB Platinum Mastercard is another strong credit card for travel insurance.

Like the AMEX Airpoints Platinum, it also covers both international and domestic travel. The card’s travel insurance covers the user for up to 90 consecutive days travel, which is not as long as the AMEX card, but will be more than enough for most people.

The TSB Platinum Mastercard has the weakest cover for personal baggage of all cards we assessed (covering up to just $4,000), but it makes up for it in other ways. For example, it offers unlimited cover for medical emergency and repatriation , plus at $90, it has one of the lowest annual fees for an NZ credit card that comes with complimentary travel insurance.

  • Travel insurance eligibility: You must purchase at least 50% of your pre-paid travel expenses on the TSB Platinum Mastercard.
  • Excess: None.
  • Provider: Allianz Partners.

This is just a selection of what is covered. Check out the TSB Platinum Mastercard travel insurance policy document for full details.

  • Personal baggage: $4,000
  • Medical emergency and repatriation: Unlimited
  • Cancellation of journey: $10,000
  • Personal liability cover: $675,000
  • Accidental loss of life: $100,000
  • Annual fee: $90
  • Purchase interest rate: 20.95%
  • Interest-free period: 55 day

Other features and benefits

  • Earn cashback: The card currently has the best cashback earn rate of any card in NZ, with $1 earned for every $80 spent. See how it compares to other cashback credit cards in our guide.
  • Mobile phone insurance: Cover against accidental damage or theft of your mobile phone if you pay your post-paid monthly bill or prepaid top-up using the TSB Platinum Mastercard.
  • Purchase protection insurance: Benefit from 180 days of cover against theft or accidental damage for items bought on the card.
  • Price protection insurance: Get reimbursed for the difference between the price of an item you purchased and the lower price for the same item within 30 days of the original purchase.

3. ASB Visa Platinum

ASB Visa Platinum credit card

Benefit from up to 90 days of travel insurance on the ASB Visa Platinum.

Unlike the AMEX and TSB cards described above, the ASB Visa Platinum does not cover domestic travel — it only covers international trips . However, the card has a low annual fee of $80 .

The ASB Visa Platinum also performs strongly in terms of coverage, with unlimited cover in some instances, such as for medical and evacuation expenses and cancellation of travel.

As with the AMEX Airpoints Platinum credit card, making a travel insurance claim involves an excess in some cases (in this case you must pay $200).

  • Travel insurance eligibility: You must have paid for at least half of your travel on your ASB Visa Platinum in order to be eligible for its travel insurance.
  • Excess: An excess of $200 applies for some types of claims.
  • Provider: AIG Insurance New Zealand.

This is just a selection of what is covered. Check out the ASB Visa Platinum travel insurance policy document for full details.

  • Personal baggage: $20,000
  • Cancellation of journey: Unlimited
  • Personal liability cover: $2,500,000
  • Accidental loss of life: $50,000
  • Annual fee: $80
  • Purchase interest rate: 19.95%
  • Earn rewards: Choose to earn either True Rewards or AA Smartfuel discounts on your spend using the card. See how the ASB Visa Platinum compares to other rewards cards .
  • 0% balance transfer: Transfer the balance of another credit card or store card to your ASB Visa Platinum and pay 0% interest for the first six months.

Compare all credit cards with travel insurance

Find out how our picks compare against other credit cards that come with complimentary travel insurance. Most platinum credit cards come with complimentary travel insurance too, so you might what to check out that guide too.

Does credit card travel insurance cover pre-existing conditions?

No, there is no credit card travel insurance that covers pre-existing medical conditions by default.

However, almost all providers allow you to add cover for your pre-existing medical condition by getting in contact with them before you travel. A medical assessment is required and additional cover is not guaranteed.

If you do add cover for your pre-existing condition, you will need to pay a premium.

The ability to add cover for pre-existing conditions (at a premium) is offered by ASB, TSB, ANZ, Kiwibank, and Westpac. The only exception is American Express.

Do I have to contact the card provider to activate the travel insurance?

No. We reviewed the terms and conditions of all currently available credit cards that offer travel insurance and none require you to call them to activate cover. You will be covered automatically as long as you meet the travel insurance eligibility guidelines (typically that you pay for either at least half or all of your trip using the card).

However, it can be helpful to check the terms and conditions of your cover before you rely on it. It may not cover what you want it for (a special sport such as skiing, for example) or you may find that that you do not meet the travel insurance eligibility criteria (you paid for less than half of your journey on the card, for example).

It’s always sensible to ensure your credit card travel insurance meets your needs and that it is available to you if you need it.

Does credit card travel insurance cover domestic travel?

Only some credit cards that come with complimentary travel insurance cover both international and domestic trips. Those are cards offered by American Express and the TSB Platinum Mastercard .

However, it’s worth bearing in mind that contents insurance policies also tend to cover your things when you’re away from home in New Zealand. Some contents insurance policies even cover you for personal liability in some instances. Learn more about what contents insurance can cover in our guide .

Contents insurance can’t replace domestic travel insurance in all respects, but if you do have a policy already, it’s certainly worth checking what cover you have when you are out travelling in New Zealand.

Kevin McHugh

Kevin McHugh

Credit cards, share trading, money transfers, about banked.

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COMMENTS

  1. Platinum Account Worldwide Travel Insurance

    Welcome to your Platinum Account Worldwide Travel Insurance. ... as it contains important information. If you have a question and cannot find the answer in this policy document, please contact Platinum Membership Services on 0345 835 3833. Known event: ... number, call 0203 284 1583. Lines open: 8am-8pm Monday to Friday, ...

  2. PDF Platinum Account Worldwide Travel Insurance.

    Worldwide Travel Insurance. Demands and needs statement This product meets the demands and needs of those under 80 years of age travelling abroad in respect of medical and other similar expenses

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    To complete your medical assessment, please contact Allianz Partners Customer Care Medical Assessments Team on 0800 800 357. ... TSB Platinum Mastercard Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611) and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 ...

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    We have made it easy for you to get your personalised proof of travel insurance (also known as a "confirmation of cover"). You will first need to select the type of AVA you hold with us and then with a few simple steps you will receive your proof of your travel insurance by email. On occasions you may require this proof for Visa ...

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    If it's an overseas emergency, please call +44 1603 603 710 24 hours a day. If you need to make a claim, please make sure you've contacted your travel and accommodation provider to discuss your options. Travel insurance only provides cover for non-refundable costs. If it's not an emergency, the easiest way to start your claim is online.

  7. PDF A guide to all your Platinum Account benefits.

    There's no paperwork to complete as your policy number is your Platinum sort code and account number. For extra protection To change to winter sports cover, or get protection for a trip over 45 days long, turn to page 13 of your policy document then call Platinum Membership Services before you travel or go online. Remember to pack your policy

  8. PDF TSB Credit Mastercard Insurance Terms and Conditions

    Everyday Insurance and TSB Platinum Mastercard Travel Insurance policy wordings. Please read each policy carefully. Type of cover Insurance Provider TSB Platinum Mastercard TSB Low Rate Mastercard Page Number Everyday Insurance Purchase Protection Insurance AIG 13 Price Protection Insurance 16 Mobile Phone Protection Insurance 20 Travel ...

  9. TSB Platinum Mastercard®️

    Our TSB Platinum Mastercard. Earn $1 cashback on every $70 spent on eligible purchases 1. $90 annual card fee. 20.95% p.a interest rate for purchases 2. 22.95% p.a interest rate for cash advances 2. $8,000 minimum credit limit. Up to 55 days interest free credit for purchases 3. Tap to pay with Google Pay™ 4.

  10. Platinum current account

    Club Lloyds Platinum. Our Club Lloyds Platinum account comes with the benefits of Platinum, plus Club Lloyds benefits. There is a £21 monthly Platinum fee plus a £3 monthly Club Lloyds fee, but we'll refund the £3 every month if you pay in £2,000 or more.

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    Please refer to the relevant policy document for full details of any exclusions. Once your account has been opened should you wish to notify the insurer of any medical conditions please call the appropriate number below. Gold Account: 0345 850 5056. Platinum Account: 0345 850 5300. Premier Account: 0345 604 0440.

  12. Help and Support

    Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Eligible deposits with us are protected ...

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    Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Lloyds Bank have developed a range of travel services to make your trip abroad easier. Visit us today for information on travel insurance and travel money.

  14. Worldwide Travel Insurance

    Your household. Platinum Membership Services helpline: 0845 835 3833 (b) Help make decisions on insurance policies and claims for You and members of Your household. 24 hour overseas assistance helpline: +44 (0) 1733 286 349 (c) Trace debtors, recover debt, prevent fraud and to manage Your Insurance policies.

  15. Aviva and TSB extend home and travel partnership until 2028

    Aviva announces that it has agreed with TSB to extend their partnership to offer home and travel insurance to TSB's five million UK-based customers. The agreement follows a competitive tender process and reflects the success of Aviva and TSB's existing partnership, announced in 2015. The renewed partnership will run to August 2028.

  16. The small print for your Platinum account benefits

    As a benefit of being a TSB Platinum of a successful loss/theft claim. Account customer, we will repair or replace your mobile phone (s) in the • Mobile phone accessories that are lost, stolen or damaged at the same circumstances summarised below. This policy protects one mobile phone time as your mobile phone, up to a maximum value of £250 ...

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    Pre-pay for at least 50% of your travel expenses using your Platinum Mastercard and her may qualify by travel insurance used your journey. TSB Platinum Mastercard® Travel Insurance - Platinum Account Worldwide Travel Insurance.

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    Reward Black and Black account. Family travel insurance for trips in the UK and worldwide up to 90 days, including 31 days for winter sports. Includes medical expenses cover, cancellations, baggage and more. Cover for you, your partner, and dependent children under 18 (or under 23 if in full time education) at the start of the journey.

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    TSB's Monthly Car Draw With a Connect Plus account, you could be in to win a Cupra Formentor V.

  20. Contact us

    Advisors are available Monday to Sunday, 8am - 8pm. How. Internet Banking. For payments or transfers you are trying to make online. Call us from the UK 0345 606 6529. Call from outside the UK +44 1733 232030. Contact us about bank account queries.

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  22. How Do I Claim On My TSB Phone Insurance?

    How Do I Claim On My TSB Phone Insurance? By John Prescot. If your phone is lost or stolen, we may ask for information on the measures you took to report it missing and any attempts to recover it if you need to file a claim. You can file a claim online at tsb.co.uk/internetbanking or over the phone at 0345 835 3833.

  23. Credit Cards with Travel Insurance

    The AMEX Airpoints Platinum has a number of advantages over other credit cards when it comes to travel insurance. Firstly, the cover it offers applies to both international and domestic travel, unlike many other cards that only cover international.This is a feature all AMEX cards with complimentary travel insurance share, while only one other card provider (TSB) offers the same.