Expecting a refund for a canceled cruise? Here's how long it could take

Gene Sloan

Editor's Note

Are you waiting for a refund for a canceled cruise? You're not alone.

Cruise lines have canceled thousands of departures in recent weeks due to the coronavirus outbreak, and they're in the midst of processing full or partial refunds for several million customers.

Cruise giant Carnival alone says it has been working on getting money back to more than 1 million people.

That's an unprecedented number of refunds for the industry to process in a short period, and it isn't always going smoothly. Here at TPG, we've been getting a steady stream of emails from readers about issues surrounding cruise refunds and the "future cruise credits" lines are offering as an alternative.

Visit TPG's guide to all coronavirus news and updates

Some readers are unsure about how the refund process works, and others are describing a lack of communication about refunds from their lines or the travel agencies that sold them their cruise. But, for the most part, the big question they have is simple: When is my refund coming?

The quick answer to the latter question: It depends on the cruise line .

You could wait up to 90 days

Some big cruise operators are processing refunds in just a few weeks. Others are taking up to three months to get money back to customers.

At cruise giant Royal Caribbean and sister line Celebrity Cruises, for instance, the staff that handles refund requests is trying to get them processed in 30 business days (which works out to about 45 days).

At a number of smaller lines such as Crystal Cruises, Silversea and Oceania Cruises, refunds are taking up to 90 days to process. Norwegian Cruise Line says refunds are being processed 90 days after a request is made.

Related: Norwegian CEO shares his plan for a cruising comeback

"We are working hard to help our guests," Jonathon Fishman, a spokesperson for the parent company of Royal Caribbean and Celebrity, told TPG. "It takes 30 business days from the cancellation date. It may take a couple of days for the cancellation to take effect."

Spokespeople for a number of cruise lines contacted by TPG said they were trying to process refunds as fast as they could. But they're struggling under a deluge of requests. They're also hampered by stay-at-home orders that have refund processors trying to handle their work from home offices instead of company sites.

Some lines also have laid off a large number of employees in recent weeks or have employees working on reduced hours. Carnival, Princess Cruises and Holland America in recent days have laid off or furloughed nearly 50% of their U.S.-based staff -- several thousand people in all.

At Miami-based Crystal, all employees -- not just refund processors -- have been working at home for weeks due to stay-at-home orders, spokesperson Susan Robison told TPG. They're also dealing with an extraordinary volume of refund requests due to simultaneous cancellations of sailings on all ocean, river and yacht vessels around the world into June.

"It is our intent to issue applicable refunds as quickly as possible," Robison said. "I can tell you that many of our guests are seeing refunds issued faster than our original estimate of up to 90 days."

Individual policies aren't always clear

Some cruise lines are posting the number of days it will take to receive a refund on their websites. Others only will tell you if you ask. But that's if you can get through to them. Many cruise lines report unprecedented call volume and have been asking customers for patience as they work through requests.

TPG contacted major cruise lines catering to North Americans about the topic and was given a wide range of estimates as to how long refunds would take. Most fell into one of four estimated timelines: 30, 45, 60 or 90 days.

A handful of lines did not respond to TPG's request for information.

Carnival, which accounts for nearly 20% of all cruises taken worldwide, only would say it is "committed to issuing refunds as soon as possible."

Carnival has canceled nearly all its cruises through September , with the exception of August sailings on eight of the line's 27 ships that remain on the schedule for now.

The situation "dwarfs any disruption we've experienced in even the worst hurricane season," Carnival said in a statement. "We can confirm that refunds are being issued to those guests that requested one."

Related: A line-by-line guide to cruise line cancellation and refund policies

Refunds even for people taking credits

Most cruise lines have offered customers on canceled sailings a full cash refund.

As an alternative, cruise lines will give customers on canceled cruises a future cruise credit for the amount they paid, often with a "bonus credit" added to make the credit more enticing .

Cruise lines want you to take the credit. With revenues plummeting , they're eager to preserve as much cash as they can on their balance sheets.

Still, whether you ask for the refund or take the credit, you'll likely be getting at least some money back from your line as a cash payment. Even for those taking the credit, many lines are refunding taxes, fees, port charges and other prepaid items in cash.

Carnival, for instance, has been sending cash refunds for all taxes, fees and port expenses that customers paid for cruises, even when the customer chooses the credit option. The result is that every one of the more than 1 million Carnival customers who had a cruise canceled are receiving some sort of refund that needs to be processed.

Related: The bizarre story of the last 8 cruise passengers at sea

It's a task so daunting, Carnival has pulled in management to help.

"Our customer service team has been approved for overtime, and we have trained other management employees to help as well," the line said in its statement to TPG.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter .

Frustration from some cruisers

The good news for those who are worried about their refunds is that refunds are happening. TPG has heard from readers on a number of canceled sailings who already have received their money back.

Still, TPG also has heard from readers who report trouble getting a confirmation that their request for a refund has been registered or is coming. Often, these complaints come from readers who booked through discount online travel agencies.

TPG also has heard from readers who booked with cruise companies that are not offering refunds for canceled trips. A handful of small companies that mostly operate river cruises, including Grand Circle Cruise Line and Scenic Luxury Cruises & Tours, only will give passengers on canceled sailings a voucher for a future cruise -- at least initially. Scenic says passengers can get a refund, but only after the voucher expires in 2023.

In at least one case, a cruise-selling company initially offered customers on a canceled cruise a refund and then didn't follow through on the offer.

TPG reader Kim Johnson, 64, of Tucson, Arizona, said Grand Circle initially offered her and a group of her friends a refund for a canceled Holland and Belgium river cruise. But two weeks later, Grand Circle pulled back the offer, she said.

"Grand Circle emailed us saying that we had been rebooked on the same cruise next year, with no mention of the refund," Johnson told TPG. "We had a new reservation number and were supposed to go online to accept the terms and conditions."

Related: Can I get my deposit back if I cancel a cruise?

Johnson said calls to the company "resulted in us being told that refunds were no longer an option." Johnson said her group doesn't want to switch their cruise to next year. They just want their money back.

Johnson was one of several members of her group who reached out to TPG and provided documentation of the initial offer of a refund from Grand Circle.

Asked about the group's complaint, a spokesperson for Grand Circle did not address the issue of the withdrawn offer of a refund but said the company was "committed to delivering the excellent travel experiences for which [they have] become known" over six decades in business.

"As soon as it is safe to do so, we will resume our regular departure schedule," spokesperson Ann Shannon said in an email to TPG. "In the meantime, in an effort to ensure that our travelers will be able to enjoy their planned trips, Grand Circle has rebooked their reservations for future available departure dates in 2021 and implemented generous policies providing additional savings."

While Grand Circle has rebooked passengers on canceled sailings for next year, passengers will be able to change the dates that the company has chosen for them, Shannon added.

Soon after TPG contacted Grand Circle, one member of Johnson's group, Barbara Ballard, 64, of Tucson, unexpectedly received the refund she had been seeking from Grand Circle. The refund came with no explanation, but TPG had mentioned Ballard's case specifically when inquiring about Grand Circle's policy. Johnson did not receive a refund at that time. But within 24 hours of this story originally posting, she said the company called to promise her entire group a full refund.

Related: How to refund a nonrefundable airline ticket

Here's a look at refund timelines for major lines catering to North Americans:

Azamara: 45 days

Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process.

Celebrity Cruises: 30 business days

Crystal Cruises: Up to 90 days

Disney Cruise Line: Did not respond to a request for information

Holland America: Approximately 60 days

MSC Cruises: 60 to 90 days

Norwegian Cruise Line: 90 days

Oceania Cruises: Up to 90 days

Princess Cruises: Up to 60 days (note: TPG has heard from several Princess customers who have said their refunds were taking longer than 60 days; in a statement sent to TPG, the line said it was "working to expedite the process as quickly as possible")

Regent Seven Seas Cruises : Up to 90 days

Royal Caribbean: 30 business days

Seabourn: Up to 60 days

Silversea: Up to 90 days

Windstar Cruises: Six to eight weeks

Additional resources for cruisers during the coronavirus outbreak:

  • Why you shouldn't expect bargain-basement cruise deals anytime soon
  • How to cancel or postpone a cruise due to coronavirus
  • Good news for cruisers worried about strict new boarding rules
  • Some of the year's hottest new ships could be delayed
  • Stream these 13 movies, TV shows to get your cruise ship fix

scenic tours refunds

Scenic Tours refuses to refund Melbourne couple $59K for cancelled European River Cruise

Melbourne couple Michael Butler and Melinda Manley are out of pocket  to the tune of $59,000.00 after Australian company Scenic Tours cancelled their European holiday due to Covid-19 and refused their request for a full refund.

According to Anthony Piovesan , the couple had saved for years for the European River Cruise holiday and booked the holiday 18 months ago. Mr Butler,aged 67, has never been overseas before.

Scenic Tours has offered to refund the couple the sum of $9439.00, with a travel voucher to be used in 2021 and 2022. The couple are not comfortable with that option as Ms Manley is a front line worker in these pandemic times and Mr Butler, upon learning the much anticipated trip could not go ahead, decided to purchase a house in Eltham with the money instead; not realising that he would not be entitled to a refund.

Contracts on Scenic's website from 2019 reveal terms and conditions which appear onerous to consumers and one sided in favour of the tour company, in the event of a force majeure type pandemic causing cancellations. No doubt travellers will in future will be taking note of the fine print and choosing tour operators with flexible and fair terms and conditions. Ditto travel insurance.

In the meantime, Sydney law firm Sommerville Legal have won a class action against Scenic Tours, on behalf of "disappointed" passengers who felt they did not get what they paid for on their European Cruise back in 2013, and who were not happy to accept the small refunds offered by the company. The matter was appealed to the High Court where the passengers won, and has been handed back to the NSW Supreme Court to determine the amount of compensation each passenger should receive from Scenic Tours. The passengers are now awaiting that determination to be made by the Court, in the next few months.

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  • River Cruising

Scenic River Cruise Coronavirus Cancellation Policy

By Herman The Cat , March 10, 2020 in River Cruising

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Cool Cruiser

Scenic have posted their new policy today, April 6th, that covers their cancellations up to June 30th

Link to comment

Share on other sites, herman the cat.

1 hour ago, Jamesh1910 said: Scenic have posted their new policy today, April 6th, that covers their cancellations up to June 30th

Thank you — I had been checking multiple times per day.  It’s not posted on the  ScenicUSA website yet, though. It will be interesting to see what it is and hopefully the USA website will post it today.

Daisi

This is off the Canadian site : 

Scenic Group Travel Policy and Advisory Update: COVID-19

Our Reservation Centre is currently experiencing unprecedented high call volumes resulting in unusually long wait times. We appreciate you require updated information to finalise your future travel plans and we are working as quickly as possible to be able to provide the relevant details.

6 April 2020

OPERATIONAL UPDATES

We hope that you and your families are all well and adapting to the increased health and safety restrictions, required to contain the spread of the COVID-19 virus.

As the situation continues to escalate at a rapid rate in many countries, with Government lockdowns, travel restrictions and border closures, it has become impossible for us to operate our scheduled departures. This has required the temporary suspension of all Scenic Group (including Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours) operations for land tours, river and ocean cruises, up to and inclusive of 30 June 2020 and for all Oberammergau 2020 departures .

Our flexible policy for guests with bookings departing from 1 May to 30 June 2020:

To support your future travel plans, Scenic Group will be providing a Future Travel Credit for suspended departures.

If you hold a  river or ocean cruise  reservation during this period, Scenic will provide:

· A 110% Future Travel Credit for the full value of your Scenic booking, to re-book and travel by 31 December 2022

If you hold a  land tour (including Egypt cruise tours)  reservation during this period, Scenic will provide:

· A 100% Future Travel Credit for the full value of your Scenic booking, to re-book and travel by 31 December 2022

The flexible conditions for your Future Travel Credit are as follows:

· Valid for travel commenced through to 31 December 2022

· This can be applied to any booking within the Scenic Group (Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours)

· The credit can be applied to any existing booking or when re-booking your future travel

· Is fully transferrable to another guest

· Upon the expiry of the Future Travel Credit voucher on 31 December 2022, guests who are unable to travel may request a cash refund equal to the amount paid

· Scenic follows the Travel Industry regulations as provided by Consumer Protection British Columbia

Our flexible policy for guests with Oberammergau bookings departing in 2020:

The local authorities in Oberammergau have postponed the Passion Play until the summer of 2022 and we are waiting for the new dates to be confirmed.

If you have booked a Scenic river cruise and Oberammergau land package, then the following options apply:

· You can move your current 2020 booking and reserve a comparable 2022 Scenic river cruise, same suite category, with the Oberammergau land package at the 2020 pricing, or

· You can move to a 110% Future Travel Credit for the full value of your Scenic booking, to re-book and travel on any Scenic river cruise up to 31 December 2022

We are working closely with the Oberammergau organisation to arrange a 2022 river cruise itinerary including the Passion Play. These details will be communicated directly to guests and their travel agents as soon as they are available.

Our flexible booking and cancellation policy for guests with bookings departing from 1 July to 31 December 2020:

All guests with a booking to depart from 1 July 2020 and guests considering a booking after that date, have the option to transfer their booking to an alternate date without a Scenic fee, up to 30 days prior to departure. Scenic will waive all cancellation fees with the value of the booking applied as a Future Travel Credit and we will review the timing for the full payment when re-booking. Please note, if you choose to cancel there may be third party fees applicable, which will be at the guests own expense.

This allows guests more time to make decisions about their future travel plans. This policy will apply to all brands within the Scenic Group: Scenic Luxury Cruises & Tours, Scenic Eclipse, Emerald Cruises and Evergreen Cruises & Tours.

Most governments have implemented strict travel restrictions and border controls that limit the arrival of people who have travelled, visited or transited through other countries, beyond those currently within the Scenic Group policy as outlined above.

We will continue to monitor the changing global situation and remain committed to doing our best to assist with your concerns and adjusting travel plans.

On behalf of the Scenic team, we are here to support you during this challenging time and we look forward to exploring our precious world with you again very soon.

We appreciate that the situation is constantly evolving and it can be quite overwhelming. We will continue to update you as much as possible through our websites. If you have any further questions please contact our Reservations Centre and we appreciate your patience as there may be delays due to the unusual higher volume of calls.

  • 2 weeks later...

Scenic should offer a cash refund NOW and not make customers hold a voucher for 2 years and THEN "if they can't travel will get a cash refund"!  What if they go out of business for COVID19 or something else in the future...there will be NO money to refund.  Scenic is Australian based and who knows what type of bailouts will be offered to cruise lines like they have in the States.  Demand cash refunds NOW if Scenic cannot travel to ANY location.

Great Review

Scenic is offering  110% future cruise credit through Dec,31, 2022, no refunds, which I am ok with.  I would have preferred a refund, but am willing to accept this proposal.  However, they are not honoring the original discounts that we were offered, and charging more for the cruise next year.  Even with the 110% FCC, they want $600 more for the same cabin, same date next year.  I am not ok with that.  They will have had our money for 20 months by the time the cruise comes around.  I hope when this if all over that Jazzbeau will do a recap of how river cruise lines handled this situation to help us make a decision as to which line to choose in the future.  There are a lot of cruise lines to choose from, and Scenic should be aware their actions, may affect their future business.

Like

Host Jazzbeau

I don't think Jazzbeau has the resources to do that, but hopefully Cruise Critic does and will.

terry&mike

terry&mike

As a TA with 2 group sailings booked, as well as singular bookings, on Scenic products over the next 20 months, I am watching how Scenic responds during this virus situation.  I know that most TA's are monitoring cruise lines, tour companies, and other travel providers, and their responses to cancellations, refunds and rebookings -- certainly this will effect future bookings.

Unfortunately it seems like Scenic is playing games and using semantics to get out of any responsibility to refund.

The majority of cruise lines are using the word “cancel” but Scenic is using the word “suspends”. I think they think this means they don’t have to refund per the T&C.

They are also trying to be “cute” and appear generous by offering 110% FCC, and as Texasstar pointed out, the net result is a higher expenditure. They obviously think their customers are not that bright.

Apparently this is not the first time they have tried to get out of their responsibilities by not using the word “cancel.”  They lost this class action lawsuit a few years ago when they bussed river cruise passengers around Europe rather than cancelling. https://www.abc.net.au/news/2017-08-31/scenic-tours-lose-class-action-over-bus-travel-europe-flood/8859668

I do find it interesting that companies like Tauck, Crystal, etc., are using the word CANCEL freely and being upfront etc. whereas Scenic is saying “suspending operations.”

I must report back that Scenic has agreed to let us book the same cruise without additional cost for next year.  My travel agent , forwarded my letter about what I expected them to do, and after speaking to management, they agreed.  No refund, but at least no additional cost.

Empathy4You

We received information from Scenic regarding our July 2020 river cruise that included Oberammergua.  We can move our current booking to a comparable 2022 river cruise at the 2020 pricing.  We are very happy about this information.  But, we are hoping they will refund the money we paid toward our balance and keep only our deposit money.  We have written them an email regarding this and hope we receive a positive response.  We would prefer keeping that money in our own accounts to save for the cruise in 2022.

gnome12

I am not expecting a full refund, but I'm not sure it's fair that they keep a very large sum of money for over 2 years.  Our cruise was in July, so the cruise needed to be paid in full by April I believe.  We were sending payments along the way, so we wouldn't need a very big sum of money in April.  So, we probably paid for more than 1/2 of the total. I guess we'll wait and see.  

scottjeanne

Below are the terms of the contract we signed with Scenic.  Since I cannot change a legally binding document, I do not think that they can.Suspend or cancel, it means they are not sailing.  These terms say cancel or delay.  Since it won't sail, the semantics don't matter.  They must refund all monies paid. 

5. Cancellation, delays and changes to Your Itinerary 5.1 Although we reserve the right to cancel, delay or alter a Cruise for operational reasons, we will generally not cancel or consolidate a Cruise due to lack of passenger numbers. However, if minimum passenger numbers are not met, we reserve the right to limit the facilities, amenities and activities available on the Cruise Vessel. 5.2 We will endeavour to make any decision to cancel or delay a Tour or Cruise, and to notify You of that decision, at least 60 days prior to the scheduled Tour Departure Date. 5.3 If We cancel a Tour, for whatever reason, before departure: (a) We will use reasonable endeavours to offer You the closest available tour or cruise departure. If the proposed alternative tour or cruise is: (i) cheaper than Your original Tour Price, We will refund the difference to You; or (ii) more expensive than Your original Tour Price, You must pay the difference to Us; (b) if You accept the proposed alternative tour or cruise, Your Itinerary will be amended accordingly and We will give You an updated Itinerary; (c) if You do not accept the proposed alternative tour or cruise within 7 days of being notif ied by Us of the alternative, We will cancel Your Booking, refund to You all monies paid directly to Us and will have no further liability to You; and (d) We are not liable for any third party costs You may incur, which We have not booked on Your behalf , for example airfares or other arrangements booked independently through or paid to a travel agent. 5.4 If We delay the departure of a Tour, for whatever reason, for more than 7 days, You may terminate this Contract and We will provide You with, at Your option, either: (a) a full refund of all amounts paid to Us; or (b) a credit towards future tours with Us which will be valid for 24 months from the date You notify Us of the termination of this Contract.

Scottjeanne, of course, absolutely correct and this is our view as well.

It seems they are trying to be clever and it is semantics. They are not sailing, the cruises are cancelled. It’s pretty black and white; they’re trying to make it gray. They cannot change the terms of the contract to suit there needs and they have no right to hold onto the money/not refund.

Other cruise lines are offering a choice of 125% future cruise credit as an incentive to book or a refund. Scenic is offering 110% and no refund. 

When did you book and is this for a river cruise or a tour? Your terms and conditions, though the same generally, have slightly different wording.

We booked (and paid in full) August 2019.  We were to spend a week in Belgium, cruise for a week and then see the Passion Play in Oberammergau.  Since the play has been cancelled (with a full refund), and the cruise is cancelled, we would like our money back to make other plans at a time of our choosing.  I still work full time, though I am furloughed right now.  I do not want Scnic to control our money for 30 months.

4 hours ago, scottjeanne said: We booked (and paid in full) August 2019.  We were to spend a week in Belgium, cruise for a week and then see the Passion Play in Oberammergau.  Since the play has been cancelled (with a full refund), and the cruise is cancelled, we would like our money back to make other plans at a time of our choosing.  I still work full time, though I am furloughed right now.  I do not want Scnic to control our money for 30 months.

Ok, if your booking included Oberammergau with Scenic I can see why the language is slightly different.

Agreed, we bought a service they can’t provide. They have no right to hold onto the money for 30 months before returning it.

Herman, we booked the Oberammergau play separately.  It was not through Scenic.  They are treating that tour group differently.

On 4/21/2020 at 2:26 PM, scottjeanne said: Herman, we booked the Oberammergau play separately.  It was not through Scenic.  They are treating that tour group differently.

Hmmm. May be that you booked after us so the terms are different. 

They may have changed after the last lawsuit they lost.

Canal archive

I’m wondering if the regulations are different in the U.K. or there are no Brits travelling on Scenic as there seems to be none joining this discussion. CA

Yes, that is VERY curious! Seems the UK website has the same offer as US...and so does the AU website.

Also surprised no Australians or New Zealanders have participated in the discussion.

From what my TA says, we would have expected the bulk of passengers cruising with us on Scenic to be from Australia/NewZealand.

On 4/24/2020 at 6:41 PM, Canal archive said: I’m wondering if the regulations are different in the U.K. or there are no Brits travelling on Scenic as there seems to be none joining this discussion. CA

Scenic cruises can be booked in the U.K, although I have never seen them marketed in this country. I believe Scenic are the parent company of Emerald which are heavily marketed in the U.K. Perhaps that is the reason not many Brits are joining this discussion.

We have travelled eight times with Scenic starting well before they launched Emerald they actually started trading in the U.K. under the I think Evergreen flag which they still use in Australia alongside Scenic and Emerald.

I queried because it seems to be North American’s who are challenging their Covid response. CA

15 hours ago, Herman The Cat said: From what my TA says, we would have expected the bulk of passengers cruising with us on Scenic to be from Australia/NewZealand.    

We did our first river cruise with Scenic last October.  We are from Australia and there were only four Australians (including us), on the ship.  We were very surprised by this, the vast majority were Canadians, then from the US.  The rest were from England or New Zealand.

12 hours ago, djh1959 said: We did our first river cruise with Scenic last October.  We are from Australia and there were only four Australians (including us), on the ship.  We were very surprised by this, the vast majority were Canadians, then from the US.  The rest were from England or New Zealand.

DJH — that’s very interesting. My TA specifically asked them and the Scenic US office who said about 70% Australians/New Zealanders. Well, maybe it’s mostly NZ! Scenic is really not that known in the US. Most opting for a luxury river cruise in the US pick Tauck or Crystal. With Tauck, everyone we know said it was about 95% Americans and mostly from the east coast. Crystal didn’t include air and was approximately the same price as Scenic, whereas Scenic included air.  We opted for Scenic because we wanted more variety in the passenger mix and it was a better deal. [For what it’s worth, Crystal is offering cash refund or 125% FCC. I guess we made the wrong decision. 🙄 ]

Coral

3 hours ago, Herman The Cat said: We opted for Scenic because we wanted more variety in the passenger mix and it was a better deal. [For what it’s worth, Crystal is offering cash refund or 125% FCC. I guess we made the wrong decision. 🙄 ]

My friends who have done both, much prefer Crystal......

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scenic tours refunds

Scenic updates cancellation policy due to coronavirus

Post date: Mar 3 2020

Date: Mar 3 2020

By: Travelweek Group

TORONTO — Scenic Group has announced a change to its cancellation policy in light of escalating concerns over the spread of coronavirus.

Effective immediately across its portfolio of brands, the new policy gives all currently booked guests with a departure on or after June 1, 2020, and those considering a booking after that date, the option to transfer their booking to an alternate departure without penalty, up to 30 days prior to departure.

The policy applies to all brands with the Scenic Group, including Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours, and Mayflower Cruises & Tours.

“At Scenic Group, our philosophy is to show the beauty the world has to offer to our guests in an extraordinary and safe way. Our new policy allows guests more time to make decisions about future travel plans,” said Scenic Group COO, Rob Voss.

While all itineraries, with the exception of China, are currently operating as scheduled, Scenic continues to closely monitor the situation and follow the advice of the company’s ground operators, government travel advisors, World Health Organization, and Cruise Lines International Association (CLIA).

Plus, the following measures have been implemented across its product portfolio:

• Pre-screening measures in place for embarkation or tour start • Any guest or Scenic staff (whether crew member or tour leader) travelling from or through mainland China, Hong Kong, Macau, South Korea, Iran and any municipality in Italy subject to lockdown (quarantine) measures by the Italian government, as designated by the Ministry of Foreign Affairs, within the previous 14 days will be denied boarding on any of the ships or participation on any of the tours • Increased oversight of hygiene protocol on all ships and all tours as well as in the company’s offices • Reconfirming the company’s commitment to work with local authorities as per standard health practices

Guests are encouraged to call their travel agent of the local Scenic office should they have any questions or concerns. The company’s websites will continue to offer updates and any policy changes.

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we have always had the best holidays…

we have always had the best holidays with Scenic and today I rang on 2 different numbers to enquire about the New Zealand holiday and waited for over 1 hr on 2 different lines and had to eventually hang up, very disappointed.

Date of experience : 29 February 2024

Never again

Seasoned cruise traveller, first time Scenic River cruise - never again. The only thing 5*star about this company is their marketing - over promise and under deliver. Pleasant staff but this must work within very rigid guidelines - I have never encountered a more non guest friendly cruise company. Had a junior suite, a butler is mere figment of their marketing BS - decor was chrome and mirrors and the food and wine and embarrassment.

Date of experience : 06 December 2023

Very difficult company to deal with

Very difficult company to deal with. After two failed attempts at going on a cruise due to Covid. (nobodys fault). I was given an undertaking that I could have my cruise payments refunded at 30 June 2023. Some 2 years after the second cancelation. Good luck getting Scenic to honour that commitment, they just continue to make empty promises. Unfortunately I will have to take legal action against them to recover my money.

Date of experience : 17 July 2023

Meaningless guarantee

River cruise ran late. Scenic promised a partial refund under their "guarantee". Since January Scenic has concocted excuse after excuse to delay our refund. Be vary wary travelling with Scenic. We were loyal to Scenic, taking multiple river cruises and land tour, but not anymore. Prices remain premium, but quality and service are now bargain basement.

Date of experience : 16 December 2022

Scenic canceled the tour & held on to booking funds

After visiting Antartic in 2020 with Scenic, they canceled two other trips that year. Scenic decide to keep the tour payment in full for the first trip. Booking those canceled trips in 2022, Scenic canceled both tours within weeks of the departure dates, without reasons given. Now in june 2023, after months going on a year of refund requests, Scenic refunded the 2020 tour payment. Scenic kept the 2 years of earned interest on our money.

Date of experience : 14 June 2023

This particular cruise ship lack

This particular cruise ship lacks entertainment for guests. No small band, no comics, no shows, no casino. The tours are also very short timeframe and the ship usually docks in the afternoon in mosts cities leaving very little time for guests to leave the ship and enjoy the places you are visiting. Not much information is provided by cruise regarding tours, times, docking etc. everything is a guessing game I personally would not book this cruise line again

Date of experience : 05 May 2023

Scenic cannot be trusted

Have just been informed that our fully paid Europe River Cruise for July 2023 has been brought forward by two days! With flights and other travel arrangements locked in, this means either missing the first day or two of an 8 night cruise or paying a large sum to change flights at the second busiest time of the year. Scenic have “generously” offered to pay just half the cost of the changed flights leaving me well out of pocket and with a very poor opinion of this travel company. Are they on a downward spiral with their treatment of customers?

Date of experience : 21 December 2022

Do not deal with this company

Do not deal with this company. They do not offer 5 star experiences. It is impossible to contact anyone, phones and emails are not answered. Even a personal letter sent by recorded delivery to the chief executive has not been acknowledged. During our recent Danube cruise due to low water levels it was necessary to change ships. Unfortunately when we arrived on the second ship we found that we had been allocated a cabin of a lower grade. No one had the courtesy to advise us of this change and when we complained to the cruise director we were told that we would have to take the matter up with our travel agent when we returned home.

Date of experience : 23 June 2022

Yeah but no.

I understand that the company invokes disaster clauses to avoid giving refunds and then attempts to look like/to be good corporate citizens by offering credit vouchers. They claim those vouchers will be refunded if unused in December 2022. But the product we purchased (a Baltic Cruise) is not being offered again. We will be unable to use that voucher for the experience and know that right now. It’s a large amount of money to withhold.#600873

Date of experience : 27 September 2020

I have been trying to contact them for…

I have been trying to contact them for several days to make changes to a booking. Wait times are anywhere from 40 minutes to over an hour. They can’t answer questions and place you on hold. They have written and stated they would make contact on a day with an update and they don’t. This is beyond frustrating when you are charged a premium for the cruise. This companies customer service and engagement is nonexistent.

Date of experience : 25 October 2022

Very Poor Understanding of Circumstances...

we booked a river cruise to Vietnam/Cambodia for September 2020. Evergreen cancelled our trip due to the China virus and although presenting medical documentation to state we can not take the vaccine, Evergreen/Scenic are refusing to refund the monies we paid for this trip. Very poor Evergreen/Scenic..(Booking Ref. 670928). , Section 5. Cancellation, delays and changes to Your Itinerary. It clearly states at para 5.4 if Evergreen Tours (i.e.. Scenic Tours) delayed for more than 7 days FOR WHATEVER REASON, the customer may terminate the contract and has the option to request either a full refund or a credit towards future tours. Despite numerous attempts via email, Donna Willis (Guest and Corporate Affairs Manager) has FAILED to furnish a direct response to a number of questions I have put to her...

Date of experience : 22 February 2021

So Disappointing, broke their word

From absolutely loving Scenic, in the past, to now being utterly disappointed in their untrustworthiness. Shame on Scenic. Our twice deferred trip finally went ahead, then before departure was curtailed due to inability to supply the tour extension content. We were encouraged to make our own accommodation arrangements for being stuck in a destination three more days than Scenic were able to accommodate us on the understanding we would be reimbursed by Scenic for the three days of hanging around. That was a joke. In the end, the reimbursement made, did not even cover part of one night of the hotel costs in the very hotel that they would have used could they have secured the booking. Money is owed to us and I doubt we will ever see it. We had this offer from Scenic in writing, which subsequently their staff choose to ignore. We were always willing to spend on on Scenic, booking Royal/Owners/Panorama cabins, This a back to back cruise and pre and post tour extensions. We shall not be availing ourselves the displeasure of Scenic again. Shame because we were thinking of booking Scenic Eclipse before this happened. So very disappointing. We shall take our money elsewhere now.

Date of experience : 10 November 2022

Dissapointed

Cruise from Amsterdam to Budapest change boats 3 times because of this I missed the part I really wanted to see the Rine valley,we spent 5hours on a coach then another 4hour further down the river.

Date of experience : 10 August 2022

No Customer Care or Service at Scenic

We have not yet made it to the cruise. That’ll be in May 2023. Scenic took our deposit and were great to deal with. That’s where the good experience to date ended. We are doing other things while in Europe and need to make arrangements now. We need Scenic advice on flights for the cruise before we can make arrangements. I have called Scenic a number of times and waited at least an hour without being answered. I have tried their webchat, as suggested while waiting on the phone. No one is there to chat to. I have emailed a number of times and been advised that they are busy and will get back in 2-3 working days. Three weeks later I have heard nothing. We received a letter from their CEO explaining that Scenic has encountered problems in recent times. He apologised and promised things are improving. Clearly this is rubbish.

Date of experience : 27 September 2022

Major concern with Scenic’s actions

I have a major concern I would like to bring to your attention. My partner & I conducted a RAT test (which was negative) prior to departing Darwin on 20 June, on a Scenic Tour of Top End & Kimberley. Unfortunately, my partner was COVID positive by a RAT test when we reached Mercure Kakadu Crocodile Hotel on 22/6. Once we advised the Tour Director, Mark of our circumstances he told a web of lies to everyone. 1). He told Management of the hotel that we had a family emergency and were leaving the tour to return home. 2). He told the remaining passengers on the bus, that we were leaving the tour because of a family emergency. 3). They then proceeded through NT & WA, with the indigenous communities being put at risk because I believe my partner caught COVID from someone on the bus. I have followed up with Scenic that they have complete disregard for everyone with these lies they are happy to tell. My concern is the fact when we left our room at the Mercure Crocodile Hotel, two young men then went inside to clean the room. We then sat in the hotels reception waiting for a lift back to Darwin for flight home as we were unable to get suitable accommodation to isolate. I’m angry that a “so called” reputable company can get away with these lies when we were completely honest. I believe you should be aware of this indiscretion by Scenic Tours.

Date of experience : 22 July 2022

Only fair-weather friends.

You never know more about a company than when something goes wrong. Covid hit, and Scenic put the walls up. Where customers who were cancelled (the company cancelled, not the paying public) have to fight protracted battles through consumer and tribunal systems to get a refund - which was stated in Scenic’s own Ts and Cs. Scenic have rejigged their Ts and Cs which manifestly favour themselves, and virtually remove all option of a refund. Surely this is in contravention of consumer law? If I order a product and the company doesn’t deliver, I’m entitled to a refund UNLESS it’s Scenic, in which my money is kept with them for a couple of years. They’re keen to tout their Australian origins, but the concept of mateship has passed them by. The battle to recoup our money costs time, money, and mental health. They couldn’t care less. They estimate up to 6 months to repay customers. However, the majority of customers paid them promptly, and if we’d said ‘we’ll get to it later’ they would have cancelled and kept our deposit. If they get customers in the future, I would: (joke! Would never use a company this unethical again) negotiate the Ts and Cs so it’s equitable. They cannot hold all the cards. Pay using a method you can obtain a chargeback with in the off-chance they cancel and you have to jump through hoops to get your money back. I’m bitter and poorer for dealing with them. Add insult to injury: comment on their social media, and they remove or hide it. Heaven forbid anyone should think they’re not amazing!

Date of experience : 15 February 2021

They’ll hang on to your money.

My Fiancé and I were booked to travel to the Antarctic in December this year. I had to cancel as I have a diagnosis of Liver Cirrhosis and need to have scans etc. They wrote to me and said that we would be refunded in 8 weeks. I thought that was a little bit of a long time but never the less waited. After the 9th week I got in touch. After agreeing the refund, they then wanted proof of my illness! This is private information but I obliged. I was told that the refund would be in my account within 3 days. A week later there was still no refund. I made a good 8 calls over the following 4 weeks to address this issue. They said to me that they wanted proof of bills that I had to pay. Then in my last recorded (with their knowledge) call they wouldn’t let me have their customer complaints email address. I wrote yet another email and said that I would take this to Consumer Affairs and A Current Affair. The refund was for $36,000.00. It was only then that they got in touch by email and processed my refund. Finally. 13 weeks after they agreed it. I’ve read on reviews of people waiting 3 years for the same. The abject lack of understanding and customer care with this company is simply non existent. You can never get past the people on their general number - they simply wont put you through. I will never sail with them anywhere. Be warned. They will hang on to your money even if you are ill and need the refund. Disgusting behaviour.

Date of experience : 22 July 2023

Jewels of Europe…

I recently did the Jewels of Europe tour on the Scenic Jewel which began in Amsterdam on 28th of July and brought my son and his family. Altogether there were 7 of us. I have also booked for 17 people December 2014 for the 7 night Christmas market tour. Please take this feedback in the manner it is intended and I hope it will be helpful for future planning. First of all the staff were absolutely amazing. Nothing was too much trouble and this helped make our trip very enjoyable. Now some areas that could be definitely improved. 1) The food for the evening meal was not good. I understand they have a small kitchen but there is very little variety and whenever we ordered the options of salmon, steak or chicken, they were always well over cooked and dry even when we asked for it to be rare or medium rare. 2) Bread rolls were so tiny and tasteless, Nice large bread rolls would be great 3) One day we had just been in beautiful German wine country where we all got a chair lift over miles and miles of vineyards. That evening we were offered Australian and American wine. I asked if it was possible to have wine from the region we had just visited, and they said sure, but this should have been standard practice and we should not have been offered Australian and American wine. 4) It would be nice to have table cloths at night. We were often tied up next to other boats and could see they had table cloths which made the meal more special 5) Portobellos was closed half the time meaning we only had one turn in there. Suggest opening every night as the meal quality was much better and that way everyone could get 2 opportunities to eat a higher quality meal 6) The machines to talk to listen to the tour guides were terrible. We spent 20 minutes of each tour trying to get them working In the end I just stayed close to the guide so I could hear what they were saying. My brother did same cruise 2 weeks before me and he agreed, Everyone on his trip had same problem. Even the tour guides said other companies use much better and more modern systems, so would be great to replace these. 7) Even though it is small, the massage/facial room is still charging top prices for a treatment but the ambiance was not good. This small space needs to be made a lot more relaxing and spa like. ( Im in the beauty training industry so this really bugged me as we work with small rooms and it is easy to do, good bed, battery candles etc, nice things on wall. 8) I also suggest a dress code for the evening meal, jacket for men, long pants, women well dressed.This raises the level.we were on the trip of a lifetime, and having people in thongs at dinner and shorts ( men and women) lowered the quality As I said, the staff were amazing. I could not fault them, but the suggestions above would be easy to implement and raise the professionalism and quality of Scenic experiences

Date of experience : 28 June 2023

3 star cruise for 5 star price avoid

Our booking experience was horrendous. Apparently Their website had been hacked making it impossible to contact anyone as all numbers we called just rang out. We did get in touch with someone after being on hold for over 3 hours. We booked our trip of a life time and we were very excited. We received our booking via email only to find our names spelt wrong so we spent hours trying to contact your booking department to get that changed. We received our invoice promptly we paid and then didn't receive a receipt for a week later and several emails and phone calls later. Not once did your staff apologizes for the delays just ignored our complaints. Very poor service We chose Scenic as they advertised 5 star cruising, top service and luxury. We didn't get that. On arriving at the airport we were a bit unsure where to go - Viking had staff at every gate and several at the meeting place (Amsterdam) we actually asked the Viking representative where the Scenic representative was ! We met up with other passengers and waited, our one representative turned up 30min late ! (with no apology) On boarding our boat -Crystal- was disappointing, she was old, tiered and smelt of sewage. this smell stayed around for 4 days and then the whole boats toilet and shower system went down for a few hours !! Spider webs, bugs, leaking showers, ripped seats, missing chess pieces - Not very luxurious. To get a drink at night was a drama it took at least 30 min to get served. To Scenic's credit the food was amazing. 24 hour butler service! Well we did get to meet our butler who introduced themselves to us when we boarded. We were ill two nights and decided to eat in our room. I rang our butler service to get our dinner delivered to our room only to be told that they where very busy and would get to us when they could, the second night we ordered again only to be told the same thing they where busy -I'm sorry what happen to 24 hour butler service to get you anything you need!! that night we only received one meal I rang to see where the other meal was only to be told very rudely that what I ordered wasn't on the menu - it was as I was looking at the menu on the TV - I was told that they would see what they could do - nothing arrived. To top of all off the cruise was cancelled due to low water But to Scenics credit they did refund us which we appreciate. I am writing this to let you know that we where looking forward this trip That I personally have dreamed of doing for years and we bitterly disappointed and I'm sorry I will not recommend Scenic to anyone thinking of doing a Europe river cruise We paid 5 star price for a 3 star cruise

Date of experience : 07 August 2022

Very disappointed with the Grand…

Very disappointed with the Grand Australia tour. (For UK guests on, Poor communication beforehand, things are changed because Australia has not fully re-started (according to the Tour manager) and we have missed out on some things. We’re very disappointed with this trip overall. It is not the luxury experience we’d expected. Very little is included once you’re on the tour, very few meals, slow porterage, very few trips/activities. With very few exceptions (Kangaroo Dundee, School of the Air and RFDS), it seems like the Free choices offered are almost the only trips. Lots of things require pre-booking independently and you need a good level of fitness to be able to join lots of the trips, as most need you to walk between 10-20 mins to join them, where you’ll be left in your own with people from other groups/independent travellers and be expected to find your way back to your hotel on you own. It seems like Scenic are cutting back, and paring things down to the minimum. We’re not as busy as I’d expect to be, and things, so far, seem to be badly timed so we waste time and reduce our chances of getting the most out of this beautiful country. Again, lots of people grumbling and several first-time guests say this will be their last. We’d booked to go on the Camel riding trip in Uluru. What we didn’t realise was that the camels are close to the resort. As the resort is 20km away, the view from the camels would be quite poor. I was able to swap to a dawn view of Uluru and had an informative morning, and a short walk. I could have taken the camel trek as we were back by 8.30. Apparently, camels cost 80AUD. Maybe that could have been thought about by Scenic. Those who had chosen the camel ride had thought they would go very close to this iconic sight - the highlight of the tour and, whilst they enjoyed the ride, didn’t get close to the site. But they did get a chance to go in the bus in the afternoon to get almost as close as the trek and dawn group managed to get. Again, maybe this could have been explained properly. The sunset experience was a disaster. No one arrived to set up our drinks and nibbles whilst we enjoyed the sunset. We were offered a drink with dinner to make up for it, but all felt this was insulting and we pushed for drinks with dinner (dinner is around 89AUD pp). It was insulting as Scenic say they offer unique experiences… and we stood by groups which included tours by Saga who thoroughly enjoyed the copious bottles of champagne brought by the same hotel group who were supposed to be organising our own celebration, and laughed at our discomfort. We certainly felt like the poor relations, despite paying over £2k pp more. In Alice Springs, Brownie’s bus always had lots of water - but we were otherwise expected to buy our own throughout the tour. Brownie was a far better guide than our own - far more informative and pleasant to listen to. Melbourne- Crowne Promenade Excellent room. No complementary bottles or water jugs in room. Fridge was full of products to buy (small bottle of water 5AUD). Coffee was decent, but tray not replenished. Nice dressing gown. TV dreadful - movies were all pay to view. Good breakfast. But - only given one free choice activity plus the Promenade dining. Don’t do Yarra River cruise as a free choice - it’s easy to do from the hotel during the free day. People loved the Penguin trip and I deeply regret missing it. To do the cruise independently, it would cost around 59AUS, whereas the trip to see the islands is much longer, is more difficult to do independently, and costs around 179AUD. The tour manager walked us down to the trips, but we had to make our own way back. Promenade dining - there’s a 95AUD allowance, which is almost impossible to dine without paying an additional amount. Cost cutting seems to reign supreme . No transfers are made for almost any of the trips (fine if you can walk 15- 20 mins easily) and find your own way back. We are not given tours of any of the places early on, so we can’t see much without finding out for ourselves. In far too many places, we miss so much because we’re not given a free walking tour or bus tour. In Melbourne, we had to pay an extra 60 or so AUD for a walking tour in the free day. This is not what we expected. Very few meals are included, and there seems to be problems booking places for restaurants. Descriptions of free choice trips aren’t always accurate. I do think Scenic could make a note about how long they last, the approximate start and end times, and if some options are easy to arrange for free time. It seems as if Scenic have cut back on activities and guests have to do a lot more for themselves (at extra cost). Now, this isn’t a problem for some, but others budget carefully to experience luxury for a few weeks of the year, and might not expect large additional expenses once on the trip. Many won’t go with Scenic again.

Date of experience : 20 October 2022

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Aussie couple’s fury over cruise company’s $52K act

An Aussie couple forked out $52,000 on what would be their last overseas trip, but they had no idea what was to happen after it got cancelled.

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An Aussie couple who booked their dream holiday in 2019 have battled with the company to have their $52,000 refunded after the trip was cancelled twice due to Covid.

Jill, 68 and Trevour Willcox, 69, of the Mornington Peninsula in Victoria, had previously embarked on what they described to be a “wonderful” cruise experience with the hopes of mimicking their time in what would be their “last hoorah”.

For their final overseas trip, the self-funded retirees forked out $52,000 on a Scenic cruise that would see them go to France and Switzerland for 26 days.

“We have been overseas a few times and thoughtthis will be it. We wanted to get it out of our system and at the time Scenic were running a double river cruise,” Mrs Willcox told news.com.au.

The pair booked the epic cruise for May 2, 2020, through a travel agent, however due to the pandemic it got cancelled.

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Trevour, 69, and Jill Willcox, 68, booked a double river cruise with Scenic for May 2020, having spent approximately $52,000.

“We accepted we weren’t going and went to our travel agent to find out what our options were. At no time was a refund offered, only future travel credits. If it had been offered we would have taken it,” the 68-year-old explained.

The pair decided to rebook for May 2021 using their credit voucher, but again, as a result of Covid-19 and ongoing pandemic restrictions, it got cancelled.

With overseas travel still problematic and no future desire to travel anymore, the pair decided they wanted their money back.

However, they claim the luxury cruise and tour company made the process difficult.

“Had we been leaving in April a refund would have been possible, but as of May 1 2020 no refunds were offered,” Mrs Willcox said.

“As self-funded retirees it’s unfair that Scenic have held our money for so long — approximately $52,000. We have been told we cannot apply for a refund until June 2024.”

At the time of speaking with news.com.au, the pair claim to have tried contacting Scenic to no avail with the company allegedly not picking up their calls.

They were going to spend 11 days in Bordeaux, France.

“We haven’t been able to get any information,” Mr Willcox added.

“At no stage did we think we weren’t getting our money back. I was convinced we would get it back. Initially it was the end of this year and now it’s end of 2024.”

Mr Willcox described the situation as “frustrating” saying the company has “basically had our money for almost four years”.

The 69-year-old said while they are “not on the bone of our backsides”, they’re also not “flushed with funds”.

“We can put that money into a new caravan or a new car,” he said.

Meanwhile, the pair said the travel agent who booked the cruise has since been forced to close shop due to the impacts of the pandemic.

“She is only running for certain customers on the weekend — and we have been one of these — she has been very helpful, but our case is on the backburner.”

The couple have pointed their finger towards Scenic, telling news.com.au they were shocked the company is making them wait another two years before they can even apply for a refund.

However, due to Covid it got cancelled twice with the couple only being issued a credit voucher and unable to apply for a refund until June 2024.

Adam Glezer, from Consumer Champion , who has been advocating for the couple, said unfortunately companies in Australia are allowed to give credits instead of refunds for cancellations, which in turn causes a world of hurt for everyday Aussies.

“I am dealing with situations like this all the time,” Mr Glezer told news.com.au.

“There’s a lot of Australians that have come to me because they have paid for a service that has not been provided and they have not been offered a refund in return.

“It is not fair at all for companies to not be offering customers a refund for a service they have not provided.”

Mr Glezer said despite Scenic having no choice but to cancel due to Covid, “it’s not their money”.

Adam Glezer, from Consumer Champion, said it is time for the government to step up and start protecting Australians.

“People’s situations change. You may be going to a wedding, a family get together or a funeral and may not need to go three years down the track. There’s so many reasons,” he said.

“In situations such as these, giving customers credit should be an option, but there should also be the option of a full refund in a timely manner.”

Mr Glezer said if the couple had booked the cruise in the UK, under the package travel regulations and also according to Scenic UK’s terms and conditions , they would have been entitled to a full refund within 14 days — on the basis the company cancels the booking.

“But Jill and her husband have been waiting almost four years for a substantial amount of money,” Mr Glezer added.

“It really is time for the government to step up and start protecting Australians.”

Mr Glezer said he would like to see Australians have protection when they book travel.

“If they have a cancelled tour, they should be entitled to a full refund within a short period of time.”

He said the same goes with cancelled flights.

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“Unfortunately there are a large number of travel companies in Australia that take advantage of the fact that our protections are so weak and this has really been exposed as a result of Covid.”

After contacting Scenic for comment, news.com.au understands the company will now issue the couple a full refund within 24 hours, rather than them having to wait until June 2024 to apply for the $52k.

Mr Glezer said while it is a great outcome for the couple, “what about all the other Aussies who continue to have had their money held by the company as a result of Covid”.

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Bali police have been forced to speak out to clarify local rules after witnessing tourists performing some rather unusual acts.

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Payments & Refunds

Deposit and Final Payment

To reserve your cabin and lock in the final price, you will be required to place a deposit on your cruise. After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date.

Note: Select promotions require full payment at the time of booking. 

Scenic Luxury Cruises & Tours accepts Visa and MasterCard.

Scenic Luxury Cruises & Tours reserves the right to cancel the reservation if payments are not received within the specified periods.

Cancellations and Refunds

Penalties may apply if you cancel or change your reservation. Penalties can be up to 100% of the amount paid, and deposits are often non-refundable. We recommend purchasing insurance to protect against covered unexpected events. Please check with your Vacations To Go travel counselor for cancellation and refund policies for Scenic Luxury Cruises & Tours.

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Scenic eclipse 2, scenic eclipse, scenic amber, scenic azure, scenic spirit, scenic aura, scenic jasper, scenic opal, scenic jade, scenic jewel, scenic crystal, scenic pearl, scenic ruby, scenic diamond, review of scenic cruises.

Scenic Group (shipowner) is the parent company of three travel brands - Scenic Luxury Cruises & Tours, Evergreen Cruises & Tours, Emerald Cruises (Emerald Waterways, Emerald Yacht Cruises) .

Scenic Group's subsidiary company "Scenic Cruises" (officially "Scenic Luxury Cruises and Tours", scenicusa.com) is a brand that operates mainly riverboats on all biggest European rivers - Danube, Rhine, Main, Moselle, including in France (on Saone, Rhone, Seine), Russia (Volga), Portugal (Douro), and Southeast Asia (with regularly-scheduled itineraries on the rivers Irrawaddy and Mekong).

In February 2018, Scenic Group announced the purchase of Mayflower Tours. The company (trademarked travel brand) was renamed "Mayflower Cruises and Tours" and continued to operate as a separate entity. Mayflower is based in Downers Grove ( Chicago Illinois USA ).

Scenic Tours also owns the brands Emerald Waterways (2013-established/operational since 2014) and "Emerald Yacht Cruises", which in 2021 were merged into "Emerald Cruises". In July 2020, Scenic Group became a member of IAATO (International Association of Antarctica Tour Operators).

In May 2021, Scenic Group moved its headquarters from Boston MA to Hollywood (Florida USA). The company's current executive team includes Rob Voss (CEO), Benny Weidacher (VP of Global Cruise Operations), Lisa McCaskill (Vice President), Joni Rein (VP of Sales and Marketing), Ken Muskat (USA's Managing Director), Colin Downing (UK Managing Director), Ann Chamberlin (VP of Sales), Donna Kurtz (Charter and Incentive Sales), Nancy Iovino (USA's RSD-Regional Sales Director).

In April 2023, Scenic Group USA promoted Robert Castro (to VP of Marketing/with the company since 2022 as Senior Director of Marketing) and also made two new appointments - Elizabeth Fettes (as VP of Sales/previously worked for Premier Worldwide Marketing as Chief Sales & Marketing Officer) and Kayla Corbett (as Director of Strategic Accounts/previously employed by NCL-Norwegian Cruise Line as Senior Manager of Key Accounts).

In June 2023 Scenic Group announced the fleetwide implementation of high-speed Internet provided by SpaceX' Starlink. As of 2023, Starlink consists of 4000+ LEO satellites (Low Earth Orbit) while SpaceX plans to deploy ~12000 satellites in total.

In June 2023 Scenic Group USA signed a partnership with Nexion Travel Group (1995-founded, subsidiary of Nexion LLC). Nexion serves North American travel agents/agencies (in the USA and Canada) with ticketing, support, and online booking.

Scenic River Cruises

Scenic Tours is among the most inclusive river cruise lines in operation today, operating two trademarked brands - "Emerald Waterways" (globally) and "Evergreen Cruises and Tours" (Australia only). Since July 2020, Scenic Group is marketing its river cruise shipping operations with the Emerald Waterways brand only.

Scenic's river cruising deals offer almost all-inclusive fares covering meals and drinks, excursions, gratuities, select excursions. The company's deals feature price-included unlimited drinks - from the in-cabin beverages (staterooms' minibars) to the alcoholic drinks consumed at all dining and lounge venues onboard. Butler service for passengers in Europe is also price-included.

Scenic Cruise Line logo

The parent company "Scenic" (until 2015 known as "Scenic Tours") was established in 1987 in Australia by the entrepreneur Glen Moroney (Chairman, CEO and Founder). Its business started with coach trips along the coast of Australia. Later, the company included themed-event tours and expanded its operations to New Zealand, Norfolk Island, the USA and Canada, even to South America, Asia (including China) and South Africa.

In 2007, Scenic Tours opened its offices in Canada and the UK, eventually coming to the United States. The inaugural season of the new Scenic river cruise line followed in 2008 with the launch of the Sapphire boat - the fleet's first. Thus was established the subsidiary brand "Scenic Cruises", with operations exclusively in Europe. Enjoying rapid growth, the Scenic Tours' river cruise division today operates new, purpose-built and almost identical as design luxury river ships.

In April 2015, the Scenic Tours company was rebranded as simply "Scenic". The company's product has earned accolades worldwide for its quality, onboard and ashore services, and also for the huge diversity of land and cruise tour packages available for booking.

All Scenic boats are called "space ships" to emphasize on their higher than usual space ratio. The line offers upscale river cruising vacations in contemporary surroundings. However, in terms of dining, land tours and excursions and entertainment, Scenic cruises are quite traditional.

Meals are served in two dining venues: the dining room restaurant (named Crystal Dining) and Portobello's (smaller Italian alternative restaurant). Both are open-seating. Occasionally, a picnic-fare lunch or barbecue is served on the sun deck. Table La Rive is the line's newest dining option with a 6-course tasting menu served with tempting wine pairing. The seating takes place in a curtained-off section of the dining room. All the gourmet selections include regional cuisine specialties. Some lunches and dinners are themed to the visited country along the cruise itinerary.

Each of the Scenic ships has two lounges. Panorama Lounge & Bar pampers with after-dinner entertainment (cocktails, music, and dancing). It's also the venue for daily port talk, local performers showcasing their culture in the evenings, classical music recitals. Traditional performances by groups of Bavarian dancers or gypsy troupes are also presented here. The other lounge area for drinks and light snacks is the Riverview Terrace (at the boat's bow). This lounge is covered, with an open-air teak deck, seats about 20 guests and is only a deck below the Sun Deck.

About 84% of all Scenic river cruise ship cabins are with balconies. All the ships (except the chartered in Russia Scenic Tsar) have the signature "Sun Lounge" verandas. All passenger accommodations also feature flat-screen TVs and 5-star hotel luxury amenities. Bathrooms are also larger than average, with fun lighting. Guests can decide a changing spectrum of colored lights while taking a shower.

English-speaking local guides lead all Scenic cruise tours and excursions ashore. Innovative headsets (called "Scenic Tailormade", GPS devices) allow guests to hear the guide's commentaries or to choose between the organized tours as they cycle or walk through the places they visit. These devices also have a screen showing both photos of specific sights and a map of the scheduled cruise itinerary route.

Since 2022, on all Scenic river cruises in Europe is provided an "Enrichment Manager to host cooking lessons, wine tastings, painting classes, cabaret nights, themed lectures and demonstrations (including by local artists boarding the boat during port stays).

Scenic river cruise tour cancellation policy

Since 2017, Scenic offers a river cruise travel guarantee with refunds for voyage cancellations and delays due to weather, high/low water levels, natural disasters, labor strikes, mechanical breakdowns.

The new guarantee comes at no charge to booked customers and goes into effect with the ship's departure. Under the new cancellation policy, Scenic Tours cruise passengers receive direct cash refunds (up to USD 750 pp per day, max 7 days) or USD 5,250 pp (as opposed to the industry's standard of refunding in future cruise credits). Refunds are offered in the following cases:

  • A complete cruise tour itinerary halt - the riverboat is unable to move and Scenic can't deliver the scheduled tours/excursions ashore (except by way of bus travel over 3 hours each way).
  • Scenic has the option to accommodate all passengers on another Scenic Space-Ship, but the cruise tour itinerary is delayed for over 24 hours.
  • A mechanical breakdown on the ship resulting in cruise cancellation, and there are no alternative Scenic ships available.
  • Industrial action (strikes, riots, river/canal lock damage (closure) Scenic can't pass through a river lock.

The list of unfortunate events and situations that won't be covered by the new policy includes:

  • embarkation/disembarkation less than 100 km (60 ml) from the scheduled port
  • ship swaps that don't incur a delay over 24 hours
  • replacement of scheduled cruise tour itinerary activities with alternates of similar quality
  • short-term delays in the cruise tour itinerary due to high/low water level.

The new insurance also doesn't cover personal/medical travel issues, so purchasing cruise travel insurance is recommended.

(NEW) Scenic-National Geographic River Cruises

In November 2017, National Geographic Cruises (via a partnership with Lindblad Expeditions ) and Scenic Cruises teamed up and launched "National Geographic River Cruises". The new offerings combine Scenic riverboats' all-inclusive luxury experience with NatGeo's science and exploration.

Each voyage is accompanied by a NatGeo expert who leads the ship's onboard enrichment program (educational presentations, itinerary-based lectures, informal discussions). All Scenic European river cruises also have a NatGeo photographer on the boat to lead the photography-themed activities and workshops. These voyages also offer themed excursions ranging from hiking and biking to nature, culture, and history.

The new Scenic-NatGeo partnership offers itineraries mainly in Europe - on the rivers Moselle, Rhine, Danube, Main, also on Holland and Belgium waterways, in France (Bordeaux wine region) and in Portugal (on Douro River). The new NatGeo experience is also available on select Asian cruises on Irrawaddy River (in Burma). National Geographic River Cruises program started in Spring 2018.

For Xmas season 2019, Scenic Cruises partnered with National Geographic-Lindblad Expeditions for 3 new river travel packages. The themed voyages visit Christmas markets along Danube River, gardens in Holland and Belgium, as well as Douro River Valley ports in Portugal.

In June 2023, Scenic Group agreed to pay AU$26 million (~US$ 17,5M / ~EUR 16,2M) in a class action lawsuit filed in Australia (in 2013) by a group of 1200 river cruise passengers. In April-May 2013, central Europe suffered high water levels and flooding along its inland waterways which prevented Scenic Group’s riverboats from cruising on Rhine and Danube. Instead of canceling the scheduled voyages, the company decided to operate the same itineraries on land, via buses. Scenic Group additionally paid AU$3M (US$2M / EUR 1,9M) to reimburse the legal expenses incurred by the plaintiffs' lawyers.

Scenic Yacht Cruises

As the fleet size, vessel capacity and onboard amenities, the company is in direct competition with the top-luxury brands Ponant , RSSC-Regent , Norwegian Yacht Voyages and Ritz-Carlton (main competitors), SeaDream , Windstar . About 5% of the cruise industry's multi-billion dollar business belongs to luxury brands.

As of 2018, the company has under construction 2 mega-yachts - Scenic Eclipse (2019-built) and Scenic Eclipse II (2023). For both ships construction was contracted the company Uljanik Shipyard JSC ( Pula Croatia ), The following YouTube video is a timelapse of the Scenic yachts construction process.

With Eclipse 2, Scenic Group established "MKM Yachts" (fully-owned subsidiary company) to manage newbuilds' construction. In late-April 2020, Scenic Group also announced plans to build (at Maj 3 Shipyard in Rijeka Croatia ) a total of 5x superyachts in the next 6 years (2021-2027). For these shipbuilding projects was dedicated a separate section at Rijeka's Maj 3 Shipyard. In early-July 2020, MKM Yachts was granted a sub-concession at Rijeka's shipyard. This way, the company became the prime contractor for all Scenic Group's newbuilds.

Scenic Group's superyachts

These vessels are advertised as the "world's first discovery yachts". The hull has the highest passenger ship ice-class (1A Super) allowing polar cruise operations (Arctic and Antarctica itineraries) for 3 months a year. Each ship's passenger capacity is reduced from 228 to 200 on polar expeditions allowing several landing tours per day.

Scenic Cruises yacht design

The ship's own helicopters (each with capacity 7 passengers) can be booked for private tours (hired at extra charge). Helicopter tours allow passengers to get closer to the wildlife in comparison to the Zodiac landings. Also at additional charge can be booked the shipboard submarine.

Scenic Cruises yacht submarine

The vessel has an almost 1:1 passenger-to-crew ratio and each stateroom are served by a dedicated butler. Other features and all-inclusive amenities (per yacht) include:

  • 9 restaurants (including Asian, steakhouse, seafood, French, Italian, poolside grill, 24/7 room service)
  • 4 bars and lounges
  • 240-seat Theater Lounge
  • 2 (indoor and outdoor) swimming pools, a heated indoor pool (with retractable glass roof)
  • 5900 ft2 (550 m2) wellness complex with heated indoor pool, outdoor Jacuzzis, swimming pools, Hair Salon, Spa treatment/massage rooms
  • gym (with separate Aerobics Studio for classes)
  • Staterooms as sizes range between 345 ft2 / 32 m2 (Veranda Suite) to 2660 ft2 / 247 m2 (2-Bedroom Penthouse Suite). The Owners Penthouse Suite is sized 2507 ft2 (235 m2).
  • Each of the ship's 114 cabins has a private balcony and separate lounge area.

Scenic yacht cruise deals

Scenic Cruises yacht deals are inclusive of:

  • balcony stateroom with 24-7 room service
  • butler service (regardless cabin category)
  • all tips/gratuities
  • Discovery leaders (professional tour guides on all cruise itineraries)
  • shore excursions (all landings, shore tours and organized events at ports of call and beaches along the itinerary route) - expert-led Scenic Free choice activities, discovery excursions by Zodiacs (large-capacity inflatable boats)
  • onboard dining (all dining venues are complimentary / fee-free)
  • onboard entertainment
  • e-biking, water sports (sea kayaking, snorkeling, scuba diving).

(Coronavirus crisis) passenger shipping pause 2020-2021

Due to the COVID pandemic, all Scenic Group travel entities have suspended passenger operations (land tours, yacht and river cruises) by canceling all voyages with pre-scheduled departures in the period March 14, 2020, through late-July 2021. Scenic Group's operations resumed in August 2021, including the riverboats.

With rebooking, Scenic Group provided an FTC (Future Travel Credit) for all canceled departures. To each of the canceled bookings (river or ocean itineraries) was provided 110% FTC (for the booking's full value), to rebook and travel by December 31, 2022. To all booked land tours (including Egypt cruisetours) during the suspension period was provided 100% FTC (for the booking's full value), to rebook and travel by December 31, 2022.

Scenic's FTC was valid for travel departures through to December 31, 2022. The FTC can be applied to any existing booking within the Scenic Group travel companies (Scenic Luxury Cruises & Tours, Evergreen Cruises & Tours, Emerald Cruises/Emerald Waterways) and also when rebooking future travel. The FTC is fully transferrable to another customer.

Upon the expiry of the Scenic FTC voucher (on December 31, 2022), unable to travel customers may request a cash refund equal to the amount paid. All customers with a booking that departs from July 1, 2020, and customers considering a booking after July 1st, have the option to transfer their booking (up to 30 days prior departure) to an alternate date without a fee. Scenic will waive all cancellation fees with the booking value applied as an FTC and we will review the timing for the full payment when rebooking. Please note, if you choose to cancel there may be third-party fees applicable, which will be at the customer's own expense. This policy applies to all Scenic Group's travel brands.

Itinerary of Scenic Cruises

The list of owned by Scenic Luxury Cruises ships includes:

  • Scenic Aura (Irrawaddy River, Myanmar) Asia
  • Scenic Amber (Rhine-Main-Danube) Europe
  • Scenic Azure (Douro River, Portugal) Europe
  • Scenic Crystal (Rhine-Main-Danube) Europe
  • Scenic Diamond (Garonne River from Bordeaux, France)
  • Scenic Emerald (Rhine-Main-Danube) Europe
  • Scenic Gem (Seine River from Paris, France)
  • Scenic Jade (Rhine-Main-Danube) Europe
  • Scenic Jasper (Rhine-Main-Danube) Europe
  • Scenic Jewel (Rhine-Main-Danube) Europe
  • Scenic Opal (Rhine-Main-Danube) Europe
  • Scenic Pearl (Rhine-Main-Danube) Europe
  • Scenic Ruby (Rhine-Main-Danube) Europe
  • Scenic Sapphire (Saone-Rhone rivers from Chalon and Tarascon, France)
  • Scenic Spirit (Mekong River, Vietnam, and Cambodia) Asia
  • Scenic Tsar (Volga River, Russia) chartered, original vessel's name is MS Alexander Grin.
  • Scenic Eclipse (2018, superyacht) operates on polar expedition cruises to Antarctica and also in Europe (Mediterranean Sea)
  • Scenic Eclipse II (2023, superyacht) seasonal polar expedition cruises in Europe and the Caribbean

In April 2022, the company introduced a river cruise promotion exclusive for Australians. All bookings made before September 30th received flight offers/prices per person - US$4000 (Business), US$2000 (First Class), while Economy flights were complimentary. Bookings paid in full 12 months in advance received US$1000 pp as a Super Earlybird saving.

In 2022, the company introduced the following itineraries.

  • (2022) 7-night/-day "Charming Castles and Vineyards of the Rhine and Moselle" river cruisetour from Frankfurt visits Basel, Koblenz, Bernkastel, Cochem, Rudesheim, Rastatt, Breisach.
  • (2023) 9-day "Scottish Isles: Historic Trails and Wilderness" visits Aberdeen, Isle of Skye, Fort William, St Kilda, Oban, Portrush.
  • (2023) 9-day "Northern Isles: Iceland and Scotland" from Reykjavik visits Heimaey, Seydisfjördur, Faroe Islands, Shetland Islands, Orkney Islands, Aberdeen.
  • (2023) 10-day "Eastern Greenland and Iceland Expedition" from Reykjavik
  • (2023) 18-day "Expedition into Greenland and the High Canadian Arctic"
  • (2023) 11-day "Norwegian Fjords and Lofoten Islands"

Scenic YACHT CRUISES 2024-2025

The program is based on two superyachts ( Scenic Eclipse /2019-built and Scenic Eclipse 2 /2023). The season features 85 voyages visiting 50+ countries on 7 continents. Destinations include Caribbean, Oceania-Pacific Islands, Indonesia, Australia, Europe, the Americas, Arctic and Antarctica.

Highlights of 2023-2024 itineraries include:

  • 9-day or 10-day "Antarctica Insights" fly-cruise (roundtrip Punta Arenas Chile ) with a 2-hour flight to/from King George Island , fares from US$17420 pp
  • 11-day "Discover the Kimberley Coastline" (from Darwin  to  Broome ), fares from US$13,800 pp
  • 18-day "Wild Frontiers: Franz Josef Land Archipelago " visits Russian High Arctic and Novaya Zemlya , fares from US$23400 pp.

New itineraries in 2023-2024 include:

  • 9-day "Scottish Isles: Historic Trails & Wilderness" from Edinburgh  to  Dublin
  • 9- and 10-day "Antarctica Insights" fly-cruise from Punta Arenas to Buenos Aires
  • 11-day "Atlantic Isles & the Caribbean" from New York  to  Nassau
  • 12-day "Beyond the Arctic Circle" from Tromso to Oslo
  • 13-day "Caribbean Sojourn" from Nassau to Bridgetown
  • 13-day "Passage through Melanesia: Solomon Islands & Vanuatu" from Cairns  to Fiji
  • 13-day "Secrets of Indonesia: Spice Islands & Raja Ampat" (roundtrip from Darwin )

The range of itinerary offerings on the first Discovery Yacht in the world,  Scenic Eclipse , got bigger as the company unveiled its 2023-2024 Caribbean Collection, featuring exotic destinations like Egg Island, Darby Island ( Exuma Islands ), and Long Island Bahamas ,  Grenadine’s Mayreau Island ,  Puerto Rico’s Isla de Culebra , and  Isla de Providencia in Colombia , promise an intimate experience.

In August 2023, Scenic Group unveiled bookings for the 2024-2025 ocean sailing season, featuring new itineraries and a comprehensive range of cruises for the recently introduced  Scenic Eclipse II , the sistership of  Scenic Eclipse . Both ultra-luxury Discovery Yachts visit over 500 ports across 63 countries, spanning all 7 continents. This extensive coverage provides guests with unprecedented access to numerous global destinations, including many hidden gems.

The highlights of this season encompass exciting expeditions, such as journeys to the Kimberley Islands in western Australia, the Indonesian Archipelago featuring the Spice Islands and  Komodo Island , explorations of New Zealand and Fiji, as well as visits to Japan and South Korea. Notably, Scenic Eclipse 2's inaugural voyage to Antarctica is set for December 2024, focusing on the continent's east coast and the Ross Sea, while the original Scenic Eclipse takes passengers to the Antarctic peninsula and below the Antarctic Circle.

For Canadian guests booking the newly launched 2024-2025 sailings, attractive offers are available, including complimentary Business and Economy Class airfare, along with savings up to CAD 5000 per couple, varying based on cabin level and itinerary.

The notable sailings in the 2024-2025 season include:

  • Discover the Kimberley Coastline: An Ancient Wilderness - 11 days of exploring Australia's sparsely-populated Kimberley region, encountering unique natural phenomena. Prices start at CAD $16,145.
  • Along the East Coast of Australia: Beaches & the Great Barrier Reef - A 12-day voyage beginning in Auckland and ending in Cairns, showcasing beautiful beaches and the iconic  Great Barrier Reef . Prices start at CAD $14,695.
  • Pure New Zealand: North & South Islands - A 13-day exploration of New Zealand's culture, environment, and renowned wines, with fares starting at CAD $19,404.
  • Secrets of Indonesia: Spice Islands & Raja Ampat - A 15-day journey exploring the Spice Islands and the biodiverse reefs of  Raja Ampat . Fares available from CAD $19,404.
  • Circumnavigation of Japan: Cultures & Traditions - A 17-day voyage exploring Japan's diverse culture, festivals, and scenic landscapes. Fares from CAD $29,295.
  • Antarctica's Ross Sea: Majestic Ice & Wildlife - A 24-day Antarctica expedition offering in-depth exploration and experiences aboard Scenic Eclipse II, starting from CAD $47,290.

In December 2013, Scenic released its Antarctica program for 2025-2026, offering travelers a customizable experience with diverse expedition levels. The "Antarctica Your Way" collection includes voyages tailored for  Christmas and New Year's , providing an array of options for exploration.

Key highlights include:

13-day Antarctica in Depth:

  • Buenos Aires  round-trip aboard  Scenic Eclipse .
  • Intensive exploration of the Antarctica Peninsula with multiple Zodiac landings daily.
  • Opportunities to visit historical sites, witness wildlife, and explore volcanic craters.
  • 5 departures from November 2025 to February 2026.

20/23-day Antarctica, South Georgia, and Falkland Islands:

  • Departure from Ushuaia, stopping in  Montevideo , Antarctica Peninsula, South Georgia, and  Falkland Islands .
  • Highlights include Gypsy Cove in the Falklands, Zodiac cruises along South Georgia's mountain range, and exploration of  Stanley  in the Falklands.
  • Full exploration of Antarctica over 5 days.

16-day Antarctica in Depth (Dec 21, 2025):

  • Witness landscape changes and abundant wildlife in krill-rich waters.
  • Scenic Discovery excursions to penguin, seal, and whale habitats.
  • Departure on December 21, 2025.

25-day Mawson’s Antarctica: Along the East Coast (Dec 13, 2025):

  • Follow Douglas Mawson’s Antarctic expedition footsteps.
  • Christmas and New Year's celebration in one of the world's remotest areas.
  • Journey starts from  Queenstown, New Zealand , and concludes in  Hobart .

24-day Antarctica’s Ross Sea: Majestic Ice and Wildlife:

  • Explore the Ross Sea region onboard  Scenic Eclipse II .
  • Sailing from Hobart to Dunedin on January 6, 2026, and a round-trip from  Dunedin  on January 29.
  • Highlights include Ross Island, Cape Adare's Adelie penguin rookery, and  Franklin Island 's volcanic landscapes.

Scenic MINI-CRUISES 2024

In January 2024 were opened for booking the company's first mini-cruises (two itineraries) specifically designed for first-timers.

The 6-nighth/7-day “Portugal, Spain and France Mini Cruise” itinerary (tour code 301E, from Lisbon to Fowey ) visits Leixoes/Oporto (Portugal), Vigo (Spain), Le Palais (Belle-Ile, Brittany France) and Douarnenez (Brittany France) before Fowey. The voyage (May 28-June 3, 2024) was priced from GBP 3000 per person, with fares inclusive of a flight from England to Portugal/Lisbon.

The 4-night/5-day “Hidden Gems of the British Isles and Dublin Cruise” itinerary (tour code 301E, from Fowey to Dublin ) visits St Mary’s Island (Isles of Scilly, England), Fishguard (Wales), and Douglas (Isle of Man UK) before Dublin. The voyage (June 3-7, 2024) was priced from GBP 2000 per person, with fares inclusive of a flight from Dublin to England.

Scenic RIVER CRUISE itineraries

New for Scenic's "Europe River Cruise Collection" is the "Spectacular South of France" (12-day itinerary) from Paris France . Passengers then travel to Lyon by TGV (high-speed train) and board the ship Scenic Sapphire . Cruising on Saone, travelers stop in Tournus , where they can sample French truffles or visit Chateau de Cormatin. The voyage continues to Beaune and Tournon (to see castles and vineyards) then two days in Avignon before Tarascon and Viviers , plus 3 days in Lyon (debarkation).

The new 11-day "Windmills, Tulips and Belgian Delights" itinerary (from London to Amsterdam ) begins with 3 days in London UK, followed by travel to Amsterdam Holland (embarkation). It visits scenic towns like Edam-Volendam as well as metropolises such as Antwerp and Rotterdam .

The new 8-day "Lower Danube Explorer" itinerary visits riverports in Eastern Europe leaving out of Budapest to Belgrade Serbia . Guests can immerse themselves in local traditions, witness a horse show, visit Osijek Croatia .

In October 2020, Scenic River Cruises opened bookings for the company's 2022 European season and also introduced a new itinerary and new "Scenic Freechoice" (shore excursions/land tours) along with special deals and promo offers.

  • An early-booking promo features free and reduced-price economy flights (CAD$295 and $495) for many of Scenic's most popular itineraries. The brand is also offering CAD$100 per person gift cards for booking 8- to 14-day voyages or CAD$200 on voyages of 15 days or longer.
  • A "Love to Travel" promotion features complimentary private door-to-door chauffeur-driven transfers. All bookings come with the line's Book with Confidence program, providing passengers with additional flexibility via a free Deposit Protection Plan (CAD$125) and deposits reduced 50% to CAD$250 per person.

Scenic River Cruises offers 3 new itineraries for season 2022, including a 5-day trip (between Vienna and Budapest) and 2 culinary-themed itineraries focused on French cuisine.

The new 5-day "Tastes of Imperial Europe" itinerary introduces 3 of the most beautiful European river ports and capital cities - Vienna Austria , Bratislava Slovakia , and Budapest Hungary . Moving from introductions to the coffee culture of Vienna and its gilded palaces to learning about life in Bratislava from a local family to in-depth touring of Budapest, guests get a great education in European history.

The 2 culinary itineraries, "Tastes of Southern France" and "Rhone and the Flavours of Bordeaux " include an onboard dinner specially prepared by Michelin star chef Didier Goiffon as well as a cooking class at 3-star Michelin chef Georges Blanc's restaurant. Passengers can learn the family secrets of regional recipes with the company's new "Ancestry of the Kitchen" program which includes a series of authentic cooking classes that are held in the homes of locals including Bulgarian Banitza in Vidin , Dutch Apple Pie baking in Hoorn , and Portuguese bread-making experience.

The "Gems of the Danube" itinerary takes guests behind the scenes of Artstetten Castle, situated close to Austria's Wachau Valley . A newly added tour of the villages of Schermerhorn and Alkmaar showcases some of the finest 16th-century windmills - an iconic part of the Netherlands and of the popular "Jewels of Europe" river voyage.

On the "Romantic Rhine and Moselle" itinerary, a new Scenic Freechoice highlight is the visit to Hollands American Cemetery and Memorial close to Maastricht . Passengers can learn about the WWII American soldiers who fought here and visit Eben Emael Fortress - built to protect from the German invasion.

In mid-February 2021, Scenic River Cruises announced its new 2022 Preview Europe itinerary collection. The premium travel company is highlighting all offers on the European waterways. The brochure features a visit to Floriade 2022 Expo (once-in-a-decade event held in Almere, Holland) and a new Paris City extension.

  • (April 6, 2022) 8-day "Windmills, Tulips and Belgian Delights" itinerary (Floriade Horticulture Expo 2022) roundtrip from Amsterdam itinerary visits Dordrecht , Veere , Antwerp , Arnhem , Hoorn . Prices start from GBP 2145 pp.
  • ("Jewels of Europe" itinerary) has an optional 2-night package extension in Paris (City of Light) with a guided tour, a visit to the Louvre Museum, dining at " Restaurant 58 Tour Eiffel". Prices start from GBP 860 pp.
  • (April 6, 2022) 5-day "Tastes of Imperial Europe" itinerary (between Vienna and Budapest /on Danube) features a visit to Bratislava for a private classical concert (at Royal Palace of Godollo). Prices start from GBP 1595 pp.

NOTE: Scenic announced its return to European river cruises with all-inclusive luxury sailings on the Danube and Rhine rivers, Portugal’s Douro River, and France’s Garonne, Gironde and Dordogne in Bordeaux. Departures start on Portugal’s Douro river on July 30, 2021, followed by Bordeaux France on August 29, Rhine river on August 30, and Danube river on September 27.

  • Bordeaux cruises have 6 departures through October 2021 – the 11-day Beautiful Bordeaux and the 8-day Bordeaux Affair. The 8 Rhine River sailings include the 8-day Rhine Highlights sailing between Amsterdam Netherlands and Basel Switzerland , and the 14-day Romantic Rhine & Moselle.
  • The 8-day Gems of the Danube sails in September-October 2021.
  • Christmas Market cruises are offered in November-December 2021.
  • 2 sailings of the 15-day Jewels of Europe combine the best of the Rhine and Danube between Amsterdam Netherlands and Budapest Hungary .
  • The 8-day Delightful Douro has 5 departures and the 11-day Unforgettable Douro has 8 sailings.

All passengers must be fully vaccinated at least 2 weeks before departure.

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Scenic World Tours

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Refund and Returns Policy

Our refund and returns policy last 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some non-returnable items include:

  • Downloadable software products
  • Some health and personal care items

To start your refund/exchange process please send an email stating why you need a refund/exchange and you will get an email on the refund process.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Late or missing refunds

If you haven’t received a refund, check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Only regular-priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift in your next purchase. Once you notify us via email, a gift card will be mailed to you to be applied to your next order.

Shipping Returns

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at [email protected] for questions related to refunds and returns.

Luxury Resorts in Turks and Caicos: Your Gateway to Opulence

Luxury resorts in puerto rico, luxury resorts in costa rica: a tropical haven for discerning travelers, luxury resorts in mexico: relaxing in beautiful scenery.

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Create stories for life.

Great stories are born of unforgettable moments. With Scenic it’s more than ultra-luxury travel. It’s seldom-seen lands, unrestricted global navigation and state-of-the-art ships allowing a front row seat to nature and culture as it unfolds before your eyes.

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Moscow Metro

The Moscow Metro Tour is included in most guided tours’ itineraries. Opened in 1935, under Stalin’s regime, the metro was not only meant to solve transport problems, but also was hailed as “a people’s palace”. Every station you will see during your Moscow metro tour looks like a palace room. There are bright paintings, mosaics, stained glass, bronze statues… Our Moscow metro tour includes the most impressive stations best architects and designers worked at - Ploshchad Revolutsii, Mayakovskaya, Komsomolskaya, Kievskaya, Novoslobodskaya and some others.

What is the kremlin in russia?

The guide will not only help you navigate the metro, but will also provide you with fascinating background tales for the images you see and a history of each station.

And there some stories to be told during the Moscow metro tour! The deepest station - Park Pobedy - is 84 metres under the ground with the world longest escalator of 140 meters. Parts of the so-called Metro-2, a secret strategic system of underground tunnels, was used for its construction.

During the Second World War the metro itself became a strategic asset: it was turned into the city's biggest bomb-shelter and one of the stations even became a library. 217 children were born here in 1941-1942! The metro is the most effective means of transport in the capital.

There are almost 200 stations 196 at the moment and trains run every 90 seconds! The guide of your Moscow metro tour can explain to you how to buy tickets and find your way if you plan to get around by yourself.

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Donald Trump Jr was due to speak at events in Brisbane, Sydney and Melbourne in July 2023. It was postponed to September and then to December and then ticket holders were told the event would be moved to 2024.

Frustrated Donald Trump Jr fans say they’re still waiting for refund to delayed Australian shows

Ticket holders for postponed 2023 Brisbane and Melbourne events accuse organiser of not responding to emails

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Some Australian fans who paid for tickets to Donald Trump Jr’s Australian tour in 2023 are still waiting for refunds, with one fan saying the organiser has failed to respond to emails for close to a month.

The eldest son of the former US president and Republican frontrunner for the 2024 US presidential election was due to speak at events in Brisbane, Sydney and Melbourne in July last year but the event was postponed to September amid claims of difficulty securing a visa.

Organisers said in September that the event had been postponed because of a “scheduling conflict” with Trump Jr to December. In early December, ticket holders received another email stating the event would be moved to 2024.

Brian, a fan who bought two general admission tickets for the Queensland show for $190, said the company had not responded since the end of January.

“Now it’s just incommunicado … there’s nothing,” he said.

Sign up for Guardian Australia’s free morning and afternoon email newsletters for your daily news roundup

Brian said he has sent multiple email refund requests but they have gone unanswered. In the last communication on 30 January from the organisation, seen by Guardian Australia, the organisation said: “We’ll be in touch when your refund has been processed.”

Since then, Brian has attempted to contact the organisers, as well as the ticket sellers, and the Australian Competition and Consumer Commission (ACCC), but has had no luck in getting a refund.

Customers had also tried to contact the organisers on their social media accounts.

“My cancelled Donald Trump jr ticket from May still hasn’t been refunded. It’s been 8 months now and I’ve sent multiple emails to them,” another customer on Facebook posted on Turning Point Australia’s Facebook page in January.

One signatory to a Change.org petition earlier this month claimed they had been attempting to get a refund for months but had no luck.

Turning Point Australia has not been posting on its social media accounts since November last year. Its founder, the rightwing influencer Joel Jammal, has not posted on Facebook, Instagram, Telegram, YouTube, X/Twitter or TikTok since November.

The Turning Point Australia website also no longer has a contact form. The site announcing the Trump Jr tour now says it is a “Gavin McInnes and Tommy Robinson” tour site that is currently being updated.

Jammal told Guardian Australia via email he is in the process of working through Trump jr’s availability for this year, and the logistics for venues.

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“We will be making an announcement in March regarding this,” he said.

He put the responsibility for ticketing on the ticketing companies, saying all money was held by those organisations.

“We have had several complaints from ticketholders that ticketing agencies are being slow in refunding tickets, and we are doing our best to investigate each case,” he said. “We have given each request an undertaking that their case will be dealt with and are holding the ticketing agencies to account on each case. We have successfully resolved and refunded over 2,000 individual cases to date.”

Ticketek was responsible for sales for the Sydney show, while a US-based company, Ticketbud, managed the other two shows. It is understood that Ticketek has either processed refunds or is in communication with those customers who had bought tickets to the Sydney show.

The Ticketek event is no longer listed, while the Melbourne Ticketbud event is still online, but listed for the December 2023 date.

Ticketbud did not respond to a request for comment.

Brian said he did not blame Trump Jr for the difficulty in obtaining a refund. Guardian Australia has been unable to contact Trump Jr.

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Michael McIntyre tour dates: How to get refund after comedian cancels Southampton's Mayflower show due to surgery?

B ritish comedian Michael McIntyre canceled Monday's performance of his Magnificent live comedy show at Southampton's Mayflower Theater after undergoing a medical procedure on Sunday. On March 3, his team announced on social media that the comedian would not be able to take to the stage due to an operation to remove kidney stones.

This marks the second time that Michael McIntyre has been forced to cancel a show at the last minute, with the first instance occurring at Plymouth Pavilion on February 29 due to an "illness." Michael McIntyre is scheduled to perform at the Motorpoint Arena in Nottingham from March 8 to March 10.

Michael McIntyre's canceled show: How to get ticket refund

According to Sky News, 48-year-old Michael McIntyre had to cancel his comedy show at the Mayflower Theater in Southampton on March 4 due to undergoing surgery on Sunday.

His team took to social media to explain the situation, emphasizing that the show will be rescheduled and those who cannot attend on the new date will be entitled to a refund.

However, specific details about the refund have not been provided. Tickets for the Monday show were sold via Ents24, Ticketmaster, Viagogo, and the Mayflower website, each with its own refund policy.

The Ticketmaster website has specified in its Purchase Policy that, in the event of a show being canceled by the organizer, "no action is required to obtain a refund; we will issue a refund to the original method of payment used at the time of purchase, once funds are received from the Event Organizer."

According to the Mayflower website's Standard Terms & Conditions of Sale of Tickets page, tickets for canceled shows will be refunded . However, no further details have been provided regarding how to apply for a refund.

Meanwhile, Ents24 has stated in its frequently asked questions that the customer is eligible to apply for a refund if an event is canceled, moved, or rescheduled. Depending on the event organizer and the terms posited while buying the ticket, the customer will be entitled to either full compensation or the face value of the ticket.

The Viagogo website has also noted in its FAQs that customers are entitled to a full refund or a 120% voucher in the case of a show's cancellation, with the ticketing website contacting the customer to make the arrangements for a refund.

Michael McIntyre's Magnificent : First world tour post-COVID-19

Magnificent marks McIntyre's first world tour since the pandemic, following the conclusion of his previous tour, Michael McIntyre's Big World Tour, in 2019 after 120 shows worldwide.

The Magnificent world tour kicked off in Europe in 2023, taking the comedian across Europe, North America, Australia, and New Zealand before landing in the UK, where he will perform the last leg of the tour before heading back to Europe. He is expected to end his tour in Germany in September 2024, as per his website.

McIntyre is expected to perform in Nottingham this weekend. As of now, no further details regarding his well-being have been made public by his team.

Michael McIntyre tour dates: How to get refund after comedian cancels Southampton's Mayflower show due to surgery?

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  1. Fraser Tours Refund Policy

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COMMENTS

  1. What happened to my refund from Scenic River Cruises?

    Scenic River Cruises canceled the cruise in early May of 2020 and I assumed we would get a refund. We received an option via email for a cruise credit or refund from Member Travel Privileges, our travel agency. We have this email. In a follow-up email, our travel agent advised us we would receive a refund of $13,338 for the cruise and an ...

  2. Expecting a refund for a canceled cruise? Here's how long it could take

    A handful of small companies that mostly operate river cruises, including Grand Circle Cruise Line and Scenic Luxury Cruises & Tours, only will give passengers on canceled sailings a voucher for a future cruise-- at least initially. Scenic says passengers can get a refund, but only after the voucher expires in 2023.

  3. Scenic Tours reviews

    Originally booked a tour on Scenic Eclipse, paid deposits etc but the ship was not built in time for our cruise and ir was cancelled by Scenic at very late notice. Booked a second cruise, paid deposits however it was cancelled due to COVID travel restrictions. Asked for a refund of deposits but it was refused. A cruise credit was given instead.

  4. Scenic Tours refuses to refund Melbourne couple $59K for cancelled

    Scenic Tours has offered to refund the couple the sum of $9439.00, with a travel voucher to be used in 2021 and 2022. The couple are not comfortable with that option as Ms Manley is a front line worker in these pandemic times and Mr Butler, upon learning the much anticipated trip could not go ahead, decided to purchase a house in Eltham with ...

  5. 'It's ours, not theirs': Australians still fighting for a refund after

    The inevitable news arrived in a letter from Scenic on 8 April 2020 - the tour would be cancelled and the couple given future travel credits. The hermit kingdom: how a proudly multicultural ...

  6. Scenic River Cruise Coronavirus Cancellation Policy

    Other cruise lines are offering a choice of 125% future cruise credit as an incentive to book or a refund. Scenic is offering 110% and no refund. When did you book and is this for a river cruise or a tour? Your terms and conditions, though the same generally, have slightly different wording. Edited April 21, 2020 by Herman The Cat

  7. Scenic updates cancellation policy due to coronavirus

    The policy applies to all brands with the Scenic Group, including Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours, and Mayflower Cruises & Tours. "At ...

  8. Scenic Reviews

    Booking those canceled trips in 2022, Scenic canceled both tours within weeks of the departure dates, without reasons given. Now in june 2023, after months going on a year of refund requests, Scenic refunded the 2020 tour payment. Scenic kept the 2 years of earned interest on our money. Date of experience: 14 June 2023

  9. Victorian couple's fury after Scenic held their $52k for cancelled

    After contacting Scenic for comment, news.com.au understands the company will now issue the couple a full refund within 24 hours, rather than them having to wait until June 2024 to apply for the $52k.

  10. 'We want our money back': Thousands still awaiting travel refunds

    Their tour company, Scenic, has told the couple they won't be able to receive a refund until 2023 and has given them a travel credit instead. "They have offered us something, but we haven't ...

  11. Scenic Tours reviews (page 2)

    Scenic Tours, $26K Theft of customers money, COVID-19 refusal of 100% refund within 30 days of payments, zero warranty. Flight Centre and Scenic was aware of COVID-19 complication affecting travel and still continued to take bookings and customer payments knowing a pandemic was possible.

  12. Scenic's Protection Plans

    The Platinum Protection Plan (PPP) is available for new Scenic river and ocean cruising bookings. By adding this plan, you are covered if you unable to travel due to health reasons, up to 31 days prior to departure with a 100% refund (less airline cancellation fees and PPP cost), or a 70% refund between 15 and 30 days prior to departure (less ...

  13. Scenic River Cruises: Lowest Prices and Best Service!

    Scenic Luxury Cruises & Tours accepts Visa and MasterCard. Scenic Luxury Cruises & Tours reserves the right to cancel the reservation if payments are not received within the specified periods. Cancellations and Refunds. Penalties may apply if you cancel or change your reservation. Penalties can be up to 100% of the amount paid, and deposits are ...

  14. Scenic Cruises

    Scenic river cruise tour cancellation policy. Since 2017, Scenic offers a river cruise travel guarantee with refunds for voyage cancellations and delays due to weather, high/low water levels, natural disasters, labor strikes, mechanical breakdowns. The new guarantee comes at no charge to booked customers and goes into effect with the ship's ...

  15. Refund and Returns Policy

    Refund and Returns Policy Overview. Our refund and returns policy last 14 days. If 14 days have passed since your purchase, we can't offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some non-returnable items ...

  16. Luxury Cruises and Tours

    Create stories for life. Great stories are born of unforgettable moments. With Scenic it's more than ultra-luxury travel. It's seldom-seen lands, unrestricted global navigation and state-of-the-art ships allowing a front row seat to nature and culture as it unfolds before your eyes. 3:38.

  17. Luxury Cruises and Tours

    Ocean Voyages. Europe River Cruises. Southeast Asia River Cruises. Scenic Eclipse Ocean Voyages: Enjoy the discovery experience of a lifetime as we reveal the many wonders of the world's magnificent oceans and waterways from the elegant surroundings of Scenic Eclipse. Buenos Aires.

  18. Isle of Skye Tours

    All Tours: A cancellation more than 48 hours before tour departure 100% refund. A cancellation less than 48 hours before departure - at our discretion but typically no refund unless the seat(s) can be resold in which case 100% refund. No refunds are offered if a customer is late for a tour/cannot find the pick-up point.

  19. ELLOGISTIK, OOO Company Profile

    Industry: General Freight Trucking , Urban Transit Systems , Warehousing and Storage , Other Support Activities for Transportation , Support Activities for Rail Transportation See All Industries, Motor Vehicle and Motor Vehicle Parts and Supplies Merchant Wholesalers , Trucking, except local, Local and suburban transit, General warehousing and storage, Transportation services, nec, Cargo ...

  20. Ticketing company denies responsibility for refunds to Donald Trump Jr

    A ticketing company has denied claims by the organiser of Donald Trump Jr's postponed Australian tour that it is responsible for processing refunds, arguing Turning Point Australia received the ...

  21. Overview of Moscow metro (exclusive private tour in English or ...

    Moscow is a huge city and so its metro that is one of the city's main attractions and masterpieces. Most often at first a lot of people do not feel comfortable alone in this huge transportation system, are afraid to get lost and are not able to truly appreciate its unique interior and architecture. Our personalized approach will allow you to feel at home inside Moscow metro, going through its ...

  22. Moscow metro tour

    Moscow Metro. The Moscow Metro Tour is included in most guided tours' itineraries. Opened in 1935, under Stalin's regime, the metro was not only meant to solve transport problems, but also was hailed as "a people's palace". Every station you will see during your Moscow metro tour looks like a palace room. There are bright paintings ...

  23. Frustrated Donald Trump Jr fans say they're still waiting for refund to

    Some Australian fans who paid for tickets to Donald Trump Jr's Australian tour in 2023 are still waiting for refunds, with one fan saying the organiser has failed to respond to emails for close ...

  24. Moscow Metro Daily Tour: Small Group

    Moscow has some of the most well-decorated metro stations in the world but visitors don't always know which are the best to see. This guided tour takes you to the city's most opulent stations, decorated in styles ranging from neoclassicism to art deco and featuring chandeliers and frescoes, and also provides a history of (and guidance on how to use) the Moscow metro system.

  25. Michael McIntyre tour dates: How to get refund after comedian ...

    The Magnificent world tour kicked off in Europe in 2023, taking the comedian across Europe, North America, Australia, and New Zealand before landing in the UK, where he will perform the last leg ...