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Sita World Travel (India) Limited

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SITA World Tours

Welcome to SITA World Tours SITA provides unparalleled quality service, as a preferred Tour Operator for exotic destinations. With internationally certified specialists ready to serve travelers daily,

SITA World Tours has a reputation spanning more than 80 years of excellence in luxury travel. With popular itineraries to Africa, Asia, Europe, South Pacific and South & Central America, SITA has thrived in the highly competitive travel industry by offering customized opportunities and by partnering with travel agents to deliver the comprehensive services and value luxury travelers appreciate.

SITA provides unparalleled quality service, as a preferred Tour Operator for exotic destinations. With internationally certified specialists ready to serve clients daily, customer care is elegantly handled from the peaks of Patagonia to the palaces of India.

Destinations Include:

• The Middle East
• Australia & South Pacific
• South America
• Central America

Travel Preferences Available:

• First Class, Deluxe, or Luxury
• Customized and Tailor-made
• Leisure, Business, or Corporate Travel
• Independent Travel

SITA North America Office Locations:

• Los Angeles

SITA International Office Locations:

• New Delhi, India

Business Hours

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16250 Ventura Blvd., Suite 300 Encino California 91436

Do you know that…

• Airfare prices change daily?
• That great deal you found on your own today may be old news tomorrow?
• A difference of one day in departing or arriving dates can save you hundreds?
• Travel agents often have first-hand experience with the places they recommend?
• Certified travel agencies have a lot more leverage than individuals when settling disputes with airlines and travel suppliers?

You can have a team of “insiders” working for you. Just use the search box above to find them!

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• Indian Subcontinent
• Middle East
• South & Central America
• Independent
• Small Group Journeys
• Women’s Travel
• Family Friendly / Multi-Generational
• River Cruises
• Active & Adventure
• Spiritual Tourism
• Luxury Trains
• Cruise Extensions
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What is your next journey ?

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YOUR GATEWAY TO EXOTIC DESTINATIONS WORLDWIDE

With over 90 years of experience, SITA is one of North America's most reputable tour operators for exotic destinations worldwide. providing travel excellence since 1933, SITA is renowned for its highly experienced team of international specialists, providing enriching and authentic travel experiences for destinations around the globe - crafting journeys for travelers that are truly remembered for a lifetime.

He Sita Experience

The sita experience.

The Sita Advantage

The sita advantage.

At SITA World Tours, we strive to provide an above and beyond travel experience - during the booking process, while in the destination and upon your return. we guarantee the most competitive pricing and are committed to providing the very best in value.

SITA is an active member of the United States Tour Operator's Association (USTOA) which includes a $1 million travelers assistance program. we uphold the travel industry's highest standards with unparalleled quality service.

Groups & Customization

SITA World tours' experienced destination specialists can create a seamless, tailor-made private itinerary for your vacation. you choose where you would like to travel and when you want to go. The trip can be filled with action packed days or a more leisurely, relaxing trip. we are here to make your travel plans simple.

Country Spotlight

One of the world's most beautiful harbour settings, Hong Kong, With its historic neighbourhoods and world class cuisine & hospitality, is where the mystical East meets the modern West.

Hong Kong Culinary & Culture Tour 5 Days

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Hong Kong Culture & Great Outdoor Tour 5 Days

SITA has received the WTTC Safe Travels Stamp

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SITA is a TOURCARE Certified Operator

The people here at Sita don’t just create travel products — they create moments that last a lifetime. It’s the diversity of these people and their passion for the destination that inspires everything we do. Join Sita, India’s most awarded travel company and explore the real world of travel.

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Branch Head

Hotel contracting, travel desk execuitve, product support, inbound operations, react js developer, java/spring boot developer, customer service executives - airport representatives, domestic sales.

Location: Bangalore

Specific responsibility

• Overall Branch Administration, team management & ensuring financial control of the branch.
• Brand representation with all our customers (FTOS) visiting the location / area of operation / wherever required otherwise.
• To liaise with hotels, transporters, guides and other service providers in the region on a regular basis and maintain a good PR with them.
• To liaise & maintain good PR with Associate Offices in Mysore, Hyderabad, Hospet on a regular basis and ensure flawless service delivery.
• To keep all team members PAN India informed of latest developments in terms of product / supply chain in Karnataka, Andra Pradesh and Telangana.
• To work on Product development to bring in New Products, Exclusive Experiences, New Circuits said region and extend support to enhance business respectively.
• Submission of necessary reports to reporting Head whenever required.
• Ensure enhanced synergy and co-ordination between Bengaluru and other PAN India offices.
• Ensure to educate about TRAVART-inhouse business tool and Vendor Portal to all services providers and also extend required support internally.

Job Specifications

• Graduation/Post Graduation.
• Candidate should be native of Bangalore.
• Preferably, 10 to 12 years of experience in operations for inbound clients.
• Ability to communicate articulately, clearly & concisely, verbal as well as written.
• Indepth Knowledge of costing, rate contracting and routings.
• Should have an understanding of customer needs and the market.
• Must have good negotiation, coordination and PR skills.
• Quality conscious with an eye of detail are vital.
• Understanding of latest travel trends.

Interested candidates can share updated CV at [email protected]

Location: Gurugram

Specific responsibilities

• Responsible for contracting best rates after all Comparisions for all Markets.
• Providing necessary support to various markets in terms of adhoc rates and inventory.
• Taking stock of competitors’ actions and strengths and taking counter measures.
• Circulate the update on rate issues to all markets at regular intervals.
• Negotiation and product update. Feedback on Hotel inspections / FAM.
• Finalisation of a rate contract in consultation with superiors.
• To coordinate with the Tariff team and ensure that all rates have been fed into Xplor for operations usage.
• Study brochure programs, analyse rates , contract / re contract and suggest alternates where required to make business more profitable and enhance guest experience.
• Graduate/PG in Tourism Management.
• 5-10 years of experience having hands on experience in costing, rate contracting and calculation with excellent knowledge of tax structure.
• Excellent negotiation and purchasing skills.
• Must have a knack for Competition analysis.
• Must have industry knowledge along with geography knowledge.
• Must have an understanding of different markets / sectors.
• Must have excellent communication and PR skills.
• Good decision making abilities.
• Low cost airline ticketing and reconciliation.
• Coordination with Airlines call centre for full refunds, waivers , cancellation and changes.
• Train ticket billing and reconciliation.
• Follow up with FHE’s for bill disputes and train bill clearance.
• Update Ancillary services through credit cards for Full cost airlines.
• Assist superiors in managing travel desk.
• The candidate must be a graduate with 2-4 years of experience in a relevant role.
• The incumbent must be proficient in handling MS office (Word & Excel) and reservations softwares.
• He / she must be proficient in English.

General Tasks

• Support and Assist the various operations teams with Product knowledge.
• Help the team customize programmes with product ideas as per their requirement.
• Come up with new product ideas and translate them into tangible tours or excursions as per demand.
• Keep abreast of latest travel trends.
• Track competition on product.
• Travel to study product as per plan and where required.
• Efficient and timely action of all queries with regard to Product.
• Ensure proper coordination with operations team in India and Sales Reps.

Specific responsibility / day to day activities

• Analyse future business trends and track new markets/segments and competition for product ideas. Keep abreast of all product-related news.
• Experience new products and meet strict deadlines to investigate a product and submit accurate reports/ feedback.
• Shooting videos and stills while travelling to make interesting films/photo slides with the help of the in-house video desk and design team.
• Circulate the updates on any new products and updates on existing ones post your travel, using internal and external communication channels via reports and blogs.
• Create presentations to educate internal customers on product lines.
• Compiling and updating the central pool of information/database on products including experiences curated by branches and ensuring it is catalogued for easy access by all markets.
• Periodically review and optimise the product portfolio based on client feedback, market trends, and performance metrics.
• Engaging with friends of the Destination Knowledge Centre and increasing our pool of friends and experts in various fields.
• Promote market-specific products.
• Synergise with operation teams to increase productivity by optimising the product options available to their FTOs.
• Act as a SPOC for all product-related queries from internal teams. Track & maintain query MIS.
• Work with cross-functional teams to identify market-specific requirements.
• Assisting the sales team to create decks with products best suited for each market.
• Creating collaterals on products for RFPs as per market requirements.
• Support the Product Team verticle under the Destination Knowledge Center
• Internal customer satisfaction and feedback from overseas partners on product support
• The candidate must be a graduate.
• Preferably, 7 to 8 years of experience in tailor-made operations for inbound clients.
• Good Product knowledge of India, Nepal, Sri Lanka & Bhutan.
• Indepth Knowledge of itineraries and routings.
• Oral and written English communication skills.
• Some writing experience would be an added advantage.

Job description: Inviting applications from enthusiastic candidates for ‘Travel Operations’ role based in Gurugram and Mumbai. The candidate must be a post-graduate / graduate with 2 – 8 years of relevant experience in the travel industry. He/she must have work experience in a similar role.

A brief of the duties & responsibilities is as follows:

• Process and manage bookings to hotels/airlines/train/Safaris.
• Well-versed in designing of itineraries and costing.
• Whenever necessary, negotiate for better rates with hotels for specific movements.
• Monitor day-to-day quotes to ensure customer satisfaction and to meet targeted timelines.
• Actively engage in briefing and debriefing from the operator for each tour.
• Manage the entire life cycle of events including accounting, documentation, and coordinate with the Clients while they are on tour.
• Maintain a close cordial relationship with all service providers.
• Coordinate & follow up with: Respective market manager, product, and R&D team for preparing the product & brochures, suppliers and branches and/or service providers as required.

We are India’s oldest and largest inbound travel company. Last year we commenced the development of our in-house product with the aim of end-end automation of our B2B business. To accelerate the development of our platform, we have recently set up a technology innovation center, TCI Digital Labs, and are looking to onboard passionate developers across all areas – cloud, (AWS), DevOps, Java, React, Typescript, and Data – to become part of our ambitious product engineering roadmap.

Job Description

• Software development experience which includes 2 + years of deep, hands-on experience with React Js
• Good understanding of frameworks like Bootstrap, Backbone, React JS, Redux, and libraries like jQuery, LESS, and Ajax
• Knowledge of automation testing frameworks (Mocha, Jest, or others)
• Experience with browser-based debugging and non-performance software
• Strong understanding of server-side CSS pre-processing languages, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc

Good to have

• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Have designed API interfaces (REST and/or GraphQL)
• Back-end development experience
• Conversant with SQL
• Development experience in building back-end applications using Java and the Spring ecosystem
• Strong command over core Java
• Understands the application of java best practices
• Familiar with the Java Concurrency model
• Understands Java collections, generics, and java 8 based functional programming features
• Understands what it means to write unit-testable code
• Has extensively used the Spring ecosystem
• Spring Boot
• HTTP/REST API development
• Spring Data (JPA)
• String experience ORM tools like Hibernate (can fine-tune mappings for performance)
• Conversant with SQL and database design
• Appreciation of various design styles including event-based, microservices, monolithic modularity, etc.
• AWS: Experience with developing applications for the AWS Cloud
• Usage of Code quality tools (SonarQube or others)
• Familiarity with Deployment using CI/CD pipelines
• Understands Unit and integration testing facilities of Spring Boot
• Meeting & Greeting the guests as per the allocated duty.
• Interaction with Guests as per the briefing sheet.
• Facilitate all activities involved in the arrival and departure transfer of guests.
• Responsible for strictly following the prescribed SOP & making the guest comfortable & their experience memorable.
• Responsible for welcoming, escorting & assisting guests in arrival & departure transfer.
• Assist the guest at the time of check in & check out at the hotel.
• Brief the guest about complete tour itinerary (If required).
• Perpare paging board as per the allocated assignment.
• Reconfirm the flight, hotel, vehicle & all other details before transfer.
• Ensuring Vehicle quality by performing complete vehicle check-list process.
• Ensure to carry required amenities as detailed for allocated assignment.
• Disseminating correct & timely information to Operations team.
• Effective laisoning between DO-CSE, TDO & ADO.
• Assist the client in all possible ways in consultation with the file handler and duty officer.
• Provide clients’ feedback to the operation team.
• Should be responsible for assisting official work / assisting Duty Officers as needed.
• Should have good knowledge of brand specific requirement.

Location: Mumbai / Gujarat Designation: Deputy Manager / Manager

• Generating sales from the Domestic market as per assigned budgets
• Ensure file profitability, managing assigned budgets, and statistical/financial records
• Ensuring & maintaining a high standard of quality and service delivery
• Ensure proper coordination & maintain PR at all service levels (Interdepartmental coordination & communication, including domestic agents)
• Liaise with travel partners, including hotels to manage booking & schedules
• Customer satisfaction (Dealing with customer inquiries & meeting their expectations)
• Sales visits to clients
• Ensure cost control / constant renegotiation with suppliers to increase profitability
• Maintaining weekly sales reports
• Coordinating with the product and Procurement team for setting up of new products if required
• Ensure process compliance to increase productivity and customer satisfaction
• Keep a track of Conversion ratio, GOP and Client feedback
• Candidate should be a minimum graduate
• Should have a minimum of 4-6 years’ experience and a flair in sales role
• Should have an understanding of the customer needs and the market
• Must possess Destination and Product knowledge and sound understanding of market pattern
• Strong interpersonal skills

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+ 91 (124) 4563000

Tower B, Delta Square, M.G. Road, Sector 25, Gurgaon - 122001, Haryana, National Capital Region of Delhi, India