12 tourism trends

The Biggest Travel Trends to Expect in 2024

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If 2022 travel trends were all about a return to travel, then 2023 was the year we went further than ever before . Travelers took to the skies, rails, roads, and seas to cross off goals on their bucket lists with Arctic adventures, luxury yacht cruises , and even the first tourist trip into space.

In 2024, travelers will be putting what’s important to them front and center of their plans, valuing deeper experiences that leave a positive impact, time spent with loved ones, and wellness moments that last well after checkout. We’ll be choosing destinations carefully, slowing it down to enjoy the silence and the stars, indulging in our love of food in new and interesting places, and immersing ourselves in wellness practices that help us live longer.

These are the 20 travel trends likely to guide how we see the world in 2024.

A version of this article originally appeared in Condé Nast Traveller UK .

1. Astro tourism

What’s the trend? Astronomy, of course, is a field of study that has been around since the dawn of civilization, and the act of gazing up at the stars has long been a source of soul-soothing wonder. Today, the more society falls deeper into an ever-expanding virtual world, the more we feel a need to broaden our horizons in the real universe. Astro tourism is the act of traveling with the aim of catching sight of astronomical phenomena—disappearing to lands devoid of any pollution, crowds, and traffic, where we can focus solely on the skies above and while away hours gazing at the stars, planets, and constellations overhead.

Why will it matter in 2024? Increasingly, wellness-centric hotels and spas are creating the space for guests to gaze upwards, watching for comets, spying constellations, and identifying patterns in the glittering expanse. In the UK, Port Lympne has opened the Lookout Bubble, a glass dome allowing guests to sprawl out on king-sized beds and study the stars. Further east on the Arabian Gulf, Zulal Wellness Resort is surrounded by the expanse of the Qatari desert—the ultimate destination for pollution-free astromancy, with dedicated workshops and stargazing sessions for families and children looking to learn more about the cosmos.

Safari company Desert & Delta organizes trips for travelers looking to soak up the stars across Botswana and Namibia, where guests can sleep in tents at remote locations such as the Makgadikgadi Pans, one of the world’s largest salt flats, and spend nights with uninterrupted star vistas. Similarly, Tswalu is a South African safari camp with star beds set on a sleep-out deck in the Korannaberg mountains. And 2024 happens to be a big year for the skies, from mind-boggling eclipses to spectacular meteor showers.

Plus, scientists are predicting the best displays of the Northern Lights in 20 years, according to the Guardian , as we approach the next solar maximum (the sun’s peak of its 11-year activity cycle). — Olivia Morelli

2. Eco diving

What’s the trend? A rise in divers choosing their travel destinations based on the sustainability of the scuba centers , and having a more positive and regenerative impact on the ocean once there.

Why will it matter in 2024? In 2022, UK marine ecology charity The Reef-World Foundation found that 95% of divers wanted to book with sustainable operators, but struggled to do so. In response to this, the Professional Association of Diving Instructors (a.k.a. Padi) launched its Eco Center accreditation on World Earth Day in 2023, with the United Nations Environment Program and Reef-World itself. The steps required to earn this green status are so rigorous, including sharing evidence of conservation activities and a real reduction in environmental footprint, that Padi advised operators to allow at least 12 months to hit the criteria—taking us to Earth Day 2024.

After an initial figure of just 11 worldwide, there are now 100 accredited operators, and Padi has set a goal to reach 660 by 2030—a tenth of its membership. “South East Asia currently has the highest density (more than 20), along with the Caribbean ,” says Julie Andersen of Padi. So what does this mean for divers and their trips? “The type of conservation work done and reported on depends on the Eco Center,” Andersen explains. “Those in the Caribbean offer coral replanting programs, key for regenerating coastlines. In Baja, Mexico , they’ve developed citizen science courses, collecting data for whale conservation.”

There are also a number of new Padi courses being launched for any diver to take anywhere, including the Global Shark and Ray Census in August 2024, as well as the relaunch of the Coral Reef Conservation Specialty course before December. — Becky Lucas

3. Home swapping

What’s the trend? Increasingly, discerning travelers are looking to stay away for longer stretches, while the rise of remote jobs means that working and living abroad has never been more appealing. The catch? Forking out on hefty accommodation fees while you’re at it. Enter home swapping: the perfect solution to guarantee yourself a (free) home abroad while you offer up your own in exchange for weeks or even months at a time.

Why will it matter in 2024? As the cost of traveling continues to climb, home swapping is an affordable alternative to splashing out on expensive hotels or Airbnbs. And while the concepts of couch surfing and house exchanges have existed for decades, several slick new platforms are redefining what home swapping looks like today.

Twin City , which operates in cities like as Lisbon and Los Angeles , has curated a community of over 1,100 carefully vetted users in just eight months. For an annual subscription fee of about $189, members can find Twins to connect with through the platform, and are encouraged to exchange local recommendations for their city as well as their homes, enabling members to feel as if they’re swapping with a trusted friend rather than a stranger.

Meanwhile, Kindred , a home-swapping platform where members rack ​​up credits for each night that they exchange homes, raised $15 million in funding this year to expand operations across the US and Europe, and currently has more then 10,000 homes in over 50 cities. Members simply pay a cleaning and service fee for each stay, while the cost of the stay itself is free.

Travelers can skip out on membership fees entirely and head straight to TikTok, where Gen Z appears to be spearheading the home-swapping movement on social media. Inspired by the film The Holiday , trending tags #houseswap and #homeswap have garnered more than 23 and 20 million views respectively, with users utilizing the platform as a means to advertise their homes, discover like-minded peers to swap with, and document their adventures along the way. — Gina Jackson

4. Train stations are the new food destinations

What’s the trend? Train stations around the world are usually passed through as quickly as possible, having not been designed for commuters to stay and hang out. Nowadays, as travel delays increase and visitors want more local experiences, it pays for train stations to welcome travelers with shops, restaurants, and bars for them to explore. In an effort to create a more dynamic visitor experience, historic train stations are being revamped, with bespoke food and drink offerings as an integral part of the redesign.

Why will it matter in 2024? As train stations are renovated to accommodate more travelers and update old infrastructure, local restaurants and bars are being added to attract more customers. In 2023, the new Moynihan Train Hall in New York City became home to The Irish Exit, a bar from the team behind the acclaimed Dead Rabbit, and Yono Sushi by trendy BondST, plus outposts of beloved NYC restaurants Pastrami Queen and Jacob’s Pickles, with Mexican hotspot La Esquina coming soon. As part of its renovation, Toronto’s Union Station launched Union Market in May 2023 with favorite local food retailers Manotas Organics, Chocolatta Brigadeiro’s, Patties Express, and Kibo.

In the UK, Platform 1 , a new bar and restaurant, opened in November underneath Glasgow Central Station . The cave-like space, with its historic brick arches, serves street-food-style dishes and craft brews made in the on-site microbrewery, plus there’s an outdoor beer garden. Meanwhile, in Somerset, Castle Cary station is in the process of a revamp, with nearby hotel The Newt creating a creamery, cafe, and co-working space, which is set to open in 2024.

Also on tap for the next few years is the completed renovation of 30th Street Station in Philadelphia, with plans for a 20% increase in concession space that will focus on local purveyors. — Devorah Lev-Tov

5. Sports tourism

What’s the trend? Sports tourism has evolved in the past few years with a new generation of sports fan emerging, thanks to glossy TV documentaries ( Formula 1: Drive to Survive , we’re looking at you). Now, we’re taking our fandom out of the house and following a host of different sports in destinations across the world, planning trips that hinge around seeing games, races, and other activities in exotic locales, and extending trips on either side to see the sights too.

Why will it matter in 2024? A little event known as the Olympic and Paralympic Games anchors the 2024 sports calendar. It kicks off in Paris in late July and runs until early September , during which time more than a million tourists are expected to check in across the French capital. The games have inspired city-wide projects such as the €1.4-billion clean-up of the Seine, which, should all go well, will allow public swimming in the river for the first time in a century.

Elsewhere, the Tour de France starts in Italy for the first time, with competitors speeding off in Florence before heading to Rimini on the Adriatic coast and then north to the Apennines through Emilia-Romagna. New bike routes in the area have been released by tour operators such as Ride International Tours and Ride Holidays for cycling enthusiasts keen to join in the fun. — Sarah James

6. Coolcationing

What’s the trend? For the vast majority of folks, summer holidays used to be about following the sun, seeking the heat—watching the mercury climb and hitting the sands. With the intense, record-breaking temperatures of recent years, however, many are considering traveling in the opposite direction: booking "coolcations" in temperate destinations, which also benefit from being less crowded.

Why will it matter in 2024? It's official: 2023 is the hottest year on record . Little wonder that many travelers are thinking twice before booking literal hotspots like the South of France and Sicily, prone to heatwaves , in July or August. A survey for luxe travel network Virtuoso found that 82% of its clients are considering destinations with more moderate weather in 2024: destinations such as Iceland , Finland , and Scotland , according to Intrepid Travel , along with Latvia, which is surging in popularity. “We’re seeing an increase in those holidaying further north,” says Andrea Godfrey of Regent Holidays . “Scandinavia and the Baltics are both getting noticed more: They offer a more pared-back style of holiday but have some lovely beaches, forests, and lakes for both relaxation and adventure activities.”

Cooler temperatures are particularly well suited to family travel too. “We’re getting far more inquiries from families for destinations that offer summer sun, but also respite from the high temperatures being experienced in beach resorts across the Med,” says Liddy Pleasants, founder of family specialist Stubborn Mule Travel . “Kayaking in Norway, with its midnight sun, for instance, and cycling or hiking in Slovenia, which is also very good value.” — Rick Jordan

7. Gig tripping

What’s the trend? For years, athletes and wellness gurus were the big headliners at retreats. But rock stars are, well, the new rock stars of travel. Call it the Taylor Swift Effect. Destination concert business is up more than 50%, led mostly by Taylor Swift, says Janel Carnero, a travel advisor at Embark Beyond . In the US, tickets for Swift’s Eras Tour cost thousands and were still impossible to score. Music fans are realizing they can pay less and have a more memorable experience by seeing their favorite pop icons perform in say, Amsterdam or Milan . (Remember when everyone went to see Beyoncé early in Stockholm ?) Tours from performers such as Pearl Jam, U2, Doja Cat, and Madonna will anchor trip itineraries, while music festivals—Glastonbury sold out in less than an hour—will be major catalysts for travel.

Why will it matter in 2024? New music festivals, including Untold in Romania's Cluj-Napoca, are introducing travelers to less-popular destinations, says Alexandrea Padilha of Fischer Travel . And it’s no longer just about the music, says Carnero. “It’s the social aspect of sharing experiences with friends,” she adds.

Hotels and travel companies have taken note and are creating the equivalent of backstage VIP experiences for guests. Global adventure collective Eleven has recently introduced Music with Eleven. The program’s dedicated team of music-industry insiders (including Chris Funk, guitarist from the Decemberists) design custom itineraries that might include sitting in on a recording session at Flóki Studios, just outside the Arctic Circle at Deplar Farm in Iceland. And Rhythm & Sails  hosts musicians on its catamarans. The company’s music director, Anders Beck of the jam band Greensky Bluegrass, curates the line-up of artists who perform sessions onboard and in ports as you island hop around the Caribbean . — Jen Murphy

8. Resorts will help you biohack your health span

What’s the trend? Longevity is the latest wellness buzzword thanks to best-selling books such as  Outlive  and the hit Netflix documentary  Live to 100: Secrets of the Blue Zones . Between 2021 and 2022, venture-capital investment in longevity clinics more than doubled from $27 million to $57 million globally, according to analysis from longevity research and media company Longevity.Technology. Now, the science of extending life and optimizing health has become the focus at hotels. Blue Zones retreats are the new boot camps, and even sybaritic resorts are offering the latest biohacks. Poolside vitamin IV, anyone?

Why will it matter in 2024? Since the pandemic, feeling good trumps looking good. “People have become aware of the critical importance of developing a more proactive, preventive approach to health on all levels,” says Karina Stewart, co-founder of Kamalaya , a wellness retreat in Koh Samui, Thailand . This means a new willingness to go beyond diet and exercise and embrace sci-fi-sounding bio-regenerative treatments such as ozone therapy and hyperbaric oxygen chambers, both on offer at Kamalaya's new Longevity House.

Luxury hotel brands are embracing the trend too. Six Senses Ibiza recently teamed up with biotech company RoseBar to offer guests full diagnostic testing. Maybourne Hotel Group is collaborating with wellness tech pioneer Virtusan to help guests boost performance. And Four Seasons Resort Maui at Wailea administers treatments such as stem cells and NAD+ (a.k.a. the fountain of youth) through its partnership with Next Health . At 1 Hotel Hanalei Bay in Kauai, guests are welcomed with a B12 shot and the resort’s new wellness-specific rooms come with recovery-boosting mod cons including infrared light mats. If the trend continues, the secret to longevity may be as easy as taking more holidays. — Jen Murphy

9. Peak season gets the cold shoulder

What's the trend? There’s been a dramatic recent increase in shoulder season travel to Europe’s most popular destinations (particularly France , Spain , the UK , and Italy ), which is set to continue in 2024. Luxury travel specialists Original Travel has launched new shoulder season itineraries to locations traditionally in demand during the summer—including the crystalline seascapes of Sardinia and Corsica—after seeing 14% more bookings for September 2023 than for August 2023. Pegi Amarteifio of Small Luxury Hotels of the World shares similar insights: “Comparing phone reservations in 2023 against 2019, we’ve seen a 33% increase for March to May and a 58% increase for September to November, a pattern reflected across our other booking channels too.”

Why will it matter in 2024? A combination of social, economic, and environmental factors is driving this trend into 2024. The cost of living crisis means a heightened focus on value. For 62% of respondents to Booking.com’s 2024 travel trends survey, this is a limiting factor for 2024 travel planning, so much so that 47% of respondents are even willing to take children out of school for cheaper off-peak travel. Shoulder season travel is also becoming more attractive due to rising temperatures, and more feasible due to flexible working. Layered on top of these practical considerations is an emotional motivation too: Travelers are craving authenticity more than ever, seeking a tranquil and local feel when abroad, rather than beaches that resemble a Where's Waldo? scene. — Toyo Odetunde

10. Private group travel

What’s the trend? The post-pandemic desire to gather friends or family and embark on a shared holiday experience shows no sign of abating. In fact, it’s on the increase in luxury travel, as people appreciate the benefits and savor the moment, from three-generation family groups to 50-something empty-nesters keen to rekindle life-long friendships. Just don’t take Succession ’s family outing to Tuscany as a role model.

Why will it matter in 2024? “While some predicted group travel would peak post-pandemic, we’ve seen it have a lasting, positive impact with private group bookings continuing to be a dominant trend,” says Tom Marchant of Black Tomato , for whom group travel now accounts for 30% of bookings. The company has just launched its See You in the Moment series to cater for the demand. It uses a mood board of over 35 experiences themed around key flash points, from The Meal (a backcountry feast served on the North Rim of the Grand Canyon , for example) to The Challenge (rafting down the Apurímac in Peru , perhaps), all designed to create lasting memories. For Scott Williams , meanwhile, multi-generational travelers are thinking big: Why take one house when you can take a whole estate, such as Meli on Paxos in the Greek Islands, which sleeps 17?

Other groups are taking to the water, with Red Savannah reporting an increase in bookings for Turkish gulets, Egyptian dahabiyas, and Indonesian phinisis. Scott Dunn have seen an increase in bookings amongst groups of friends, with 30% of respondents in a recent survey saying they were planning trips for 2024 that included ski trips to France, adventure travel in South and Central America, and beach breaks on Antigua and Barbados.

Empty-nesters are also a growing force, with groups of couples in their 50s to 70s hiring villas in the shoulder season for cultural weeks away, and all-female groups—mainly aged between 50 and 65—who are proactive in wanting to renew long-term friendships. “We had one repeat group that included several cancer survivors,” says Sarah-Leigh Shenton at Red Savannah. “A hammam afternoon in Turkey was a deeply bonding experience and they’ve since traveled to Jordan and Sicily together.” — Rick Jordan

11. AI aims to be your sidekick

What's the trend? Early last year, after OpenAI’s ChatGPT broke the record as the fastest-ever growing consumer app, travelers started playing around with AI chatbots to get inspiration on where they could go. More recently, major travel booking platforms have started to integrate AI chatbots into the booking experience. But if 2023 was the year of AI chatbots wanting to plan your trips , 2024 will be all about how AI aspires to be your travel sidekick. A wave of new AI-powered features and products aims to support travelers on the ground, all while raising concerns around the potential negative impacts as AI becomes more widely integrated with our travels.

Why will it matter in 2024? AI will start to make more real-time interventions in our travels in 2024. One practical example is live translation , which Samsung plans to launch on its 2024 Galaxy devices. Imagine calling somewhere you want to visit to get information without worrying about whether staff speak the same language as you. Another example is greater AI personalization in popular apps you already use. Uber’s CEO Dara Khosrowshahi has recently touted the company's increasing use of personalized AI algorithms , which will learn about your habits and make suggestions based on what you’re doing.

For the true early adopters, real-time travel interventions could also mean ditching your screen entirely and clipping a screenless personal translator and travel assistant to your chest. This is the unusual idea behind the new talking and projecting AI Pin from Humane , a start-up backed by investors including OpenAI’s Sam Altman, that promises to function a bit like the universal translator from Star Trek . Will anyone want to actually wear the pin or will it go the way of previously hyped devices such as Google Glass? It certainly raises a host of ethical questions about privacy and data protection. Yet the more that AI products successfully help in addressing on-the-go problems, the more travelers will come to rely on them too. — JD Shadel

12. Skip-gen travel

What’s the trend? Skip-gen travel describes when grandparents holiday with grandchildren, in other words, “skipping” a generation. “In the past few months, I've had around twice as many enquiries as usual for grandchild/grandchild bookings,” says Clio Wood, founder of family retreat company &Breathe . “There’s been a rising trend of grandparents taking their grandchildren away,” agrees Ollie Summers, head of sales at luxury travel operator Scott Dunn . “Often to places that have a sentimental meaning to them.”

Why will it matter in 2024? Several travel agencies have created itineraries to cater specifically for this demand in 2024. “Skip-gen safaris are emerging as a micro-trend from the UK, reflecting a niche traveler group now well established in the US luxury market,” says Liane Goldring of Mahlatini Luxury Travel . “The grandparents are usually in their 70s and still active enough to fully embrace a fully guided safari adventure.” Original Travel, meanwhile, has relaunched its Bonding Holidays Collection , featuring trips focused on discovering something new together, such as its 14-day Family Ranching itinerary in the American West. Some of this growth can be attributed to big-ticket lockdown promises coming to fruition. Now, parents are also keen to make the most of the time and childcare support of their typically retired parents. Plus, the global ratio of living grandparents to grandchildren is higher than ever, thanks to a combined increase in life expectancy and drop in the number of children per person. We’re even said to be living in the “the age of the grandparent.” Don’t expect this trend—or your grandparents—to slow down anytime soon. — Becky Lucas

13. Train travel gets glam

What’s the trend? Rising climate consciousness has fueled a rail travel revival, and so the luxury train niche is reaching new heights of popularity, extravagance, and ambition. Travel booking platforms are reporting growing demand for luxury rail trips , where the journey is, yes, the destination. In fact, new design-forward train lines increasingly rival the finest hotels for the culinary experiences and bells and whistles on offer.

Why will it matter in 2024? A new wave of rail lines and itineraries launching in 2024 puts an emphasis on deeper immersion into the culture and landscapes of the destinations, which are more and more off the beaten track. Responding to growing demand for luxury train travel among its user base, specialist platform Railbookers plans to launch arguably the most geographically extensive and expensive luxury train itinerary around. With prices per person starting at $113,599, the 80-day Around the World by Luxury Train voyage will cross four continents and 13 countries. Beginning in August, the slow journey will string together existing luxury rail trips including Canada’s Rocky Mountaineer from Vancouver to Jasper, and India’s Maharajas Express from Delhi to Mumbai.

In Asia, the previously paused Eastern & Oriental Express is making a grand comeback starting in February, with carriages getting an upscale revamp and its legendary route being retraced through Malaysia's landscapes. Meanwhile, Japan is a hot destination for its scenic train journeys such as the exclusive Train Suite Shiki-shima, which quickly closed applications for its 2024 trips due to demand.

And in Europe, six new train lines will commence or terminate in Rome under Accor's La Dolce Vita umbrella, with suites designed by starchitects Dimorestudio, building on the cultural legacy of the famous Orient Express . — JD Shadel

14. Restaurateur-owned hotels

What’s the trend? Restaurants and hotels are the two keystones of the hospitality industry. And naturally, the two are often intertwined on one premises. Until recently, though, most hotels weren’t started or owned by restaurateurs. Yet as food-focused travel keeps increasing, with people hankering for the next hot reservation and planning entire trips around engaging with a culture through its food, it makes sense that restaurateurs are adding hotelier to their personal bios—and ensuring their new properties have impressive food offerings. We’d be remiss not to mention Nobu, which began as a restaurant in 1994 and in 2013 launched its global hotel brand , as a harbinger of the trend.

Why will it matter in 2024? Just as design brands (RH, West Elm) have opened hotels in recent years, now restaurateurs are getting in on the action. In the US, restaurateur and 12-time James Beard award nominee Sam Fox has just launched the Global Ambassador in Phoenix, Arizona, with five restaurants. Santa Barbara’s Good Lion Hospitality is relaunching Petit Soleil , a Californian wine country boutique hotel, with a new bar and restaurant slated for next spring. The Lafayette Hotel & Club was debuted last summer in San Diego by Arsalun Tafazoli, founder of a local hospitality group that operates 16 bars and restaurants. The hotel has five restaurants and bars, with two more opening by the end of the year. In Dallas, Harwood International, which owns a dozen or so restaurants in the area, opened Hôtel Swexan in June.

In the St. Gallen region of Switzerland, two hotels were recently added to beloved restaurants: the revamped Mammertsberg  and  Gasthaus Traube . In Slovenia, AS Hotel is a new place to stay launched by Sebastijan Raspopović, son of chef Svetozar Raspopović-Pope of renowned restaurant Gostilna AS in Lublijana. Aside from a restaurant by Raspopović-Pope, the hotel also has an eatery by Michelin-lauded chef Ana Roš. Finally,  R48 , and its lauded Chef’s Table, was opened in Tel Aviv last spring by R2M Hospitality Group, which also runs restaurants CoffeeBar and Herzl 16. — Devorah Lev-Tov

15. Silent travel

What’s the trend? In an age of overstimulation, silence might be just what we need from our travels in 2024. Offering a chance to restore and reset, silent travel represents a more mindful kind of trip, one that doesn’t leave you needing a holiday to recover from your holiday. Silent meditation retreats are an increasingly popular wellness trend, but silent travel also encompasses secluded nature resorts, sleep retreats , quiet hotels , silent walking tours and even silent disco and concert experiences.

Why will it matter in 2024? Saturated with stress and screen time, many of us are looking for ways to disconnect. The silent walking trend that recently took TikTok by storm reflects a growing impulse to escape the noise of our tech-fueled lives and embrace the quiet, with promising implications for wellbeing. One 2015 study suggests silence may help to stimulate brain development, while another found that two minutes of silence during or after relaxing music increased the music's calming effects. With the Global Wellness Institute forecasting a 21% increase in wellness tourism in the next two years, what better counter to the chaos of our always-on lives than silence? Silent travel is also part of a move towards more sustainable tourism. Quiet Parks International , for example, offers unique nature experiences in dedicated quiet spaces, reducing noise pollution for the surrounding wildlife.

Silent travel opportunities abound in 2024. Kick off the year with a silent retreat in Portugal (with Innate ) or Italy (with Mandali ). More adventurous silent-seekers can trek the peaceful Japanese Kumano Kodo trail, or explore Finland’s Arctic landscape with a Silence & Nature Tour . For a tailor-made silent experience, Black Tomato’s Blink camp offers luxury accommodation in the world’s most remote settings, while its Get Lost program promises to help you find yourself by getting lost in a far-flung location. — Tasha Kleeman

16. Urban gardens

What’s the trend? Never mind the biophilic office and those pot plants you forget to water: Whole cities are going green as architects and planners create leafy microclimates amid the grey concrete to help keep us cooler, connect communities and even feed us.

Why will it matter in 2024? Having trees and gardens in our cities is a pretty good idea. King Nebuchadnezzar certainly thought so, which is why his Hanging Gardens of Babylon made it into travel’s first-ever bucket list—the Seven Wonders of the Ancient World—back in the 2nd century BC. Nowadays, planting trees creates much-needed shade, stores carbon, and increases biodiversity, but it also makes our cityscapes so much nicer.

While Valencia, an early adopter of urban greening with its 12km-long Turia Garden in 1986, is the 2024 European Green Capital, France is busy planting trees like there’s no tomorrow. Go to Paris for the 2024 Olympics and you’ll spot budding new forests growing in Place du Colonel-Fabien, Place de Catalogne, and in the Charonne district, while Bordeaux ’s Grandeur Nature project includes urban cooling islands, micro-forests, and rain gardens.

Meanwhile, on Cyprus—an island that experienced temperatures of 111°F in 2023—the new Salina Park opens in time for summer shade in the seaside city of Larnaca. In Brazil , Rio’s Hortas Cariocas is a groundbreaking achievement that will be completed by the end of 2024: the largest urban vegetable garden in the world, connecting 56 community gardens across favelas and schools.

And in London , the £1-billion Google building in King’s Cross will show just what can be done with one structure. Designed by Thomas Heatherwick, the “landscraper”—only 11 stories high but stretching out longer than the Shard is tall—is hoped to provide a blueprint for future urban projects: running along the rooftop is a multi-level garden, with wildflowers, lawns and decked seating areas, set with more than 55,000 plants and 250 trees. Can you dig it? — Rick Jordan

17. Back-of-house tours

What’s the trend? Greener hotels giving us a look behind the scenes to show us—not just tell us— they're sustainable. Not just a look-see at solar panels or composting, but experiential tours that help us appreciate why it matters to support socio-economic uplift through tourism. In South America, Blue Apple Beach invites visitors to get up close and personal with the community work it does in Colombia through its impact fund. Founder Portia Hart wanted more than token-gesture carbon offsetting, where locals themselves could decide how money was spent. In Africa, guests of the Bushcamp Company contribute to initiatives through the Luangwa Conservation and Community Fund. A popular excursion in Zambia is visiting the boreholes that are installed with outreach funds. Each pump provides fresh drinking water to hundreds of people a day, and visitors who spend time with those gathered get a very tangible insight into how such provisions funded by hospitality can literally change lives in regions most affected by a warming planet.

Why will it matter in 2024? Transparency is on the up as the European Union's Corporate Sustainability Reporting Directive comes into force and greenwashing is coming close to being officially outlawed. A year of droughts, floods, and heatwaves also reminds us we need to make better-informed choices in our travel planning—and all the better if we can also get a crash course on the science and sociology of positive impact. Experiences that go beyond explaining responsible practices, but demonstrate a deep respect for communities on the climate-change frontlines and help make their challenges relatable to visitors are especially helpful. — Juliet Kinsman

18. Wild feasting

What’s the trend? Have you ever noticed how food always tastes better outdoors? But in today’s modern world, many of us are more used to eating a sandwich while staring at a screen. Wild feasting describes the trend for beautifully curated culinary experiences in natural environments with the incorporation of hyper-local and foraged ingredients. In Sweden , for example, you can tap into a network of do-it-yourself outdoor restaurants where you book a table in a scenic location, search for nettles, birch leaves, lingonberries, and trumpet chanterelles, and then cook them on an open fire according to a recipe card provided by a Michelin-grade chef.

Why will it matter in 2024? A greater range of wild feasting opportunities will give urbanites a chance to properly connect over food. Leading the way is Noah Ellis, founder of the UK's Nomadic Dinners . “Since launching in 2018, we experienced compounded year-on-year growth for our feasting and foraging experiences,” he says. In 2024, he will be hosting a new series of fire feasts, including one set among the bluebells. Also tapping into the zeitgeist is TikTok star Alexis Nikole Nelson (a.k.a. the Black Forager) who will publish a book about wild food in 2024. And don’t forget, 2024 is the last year you will be able to eat at Copenhagen ’s legendary, foraging-focused restaurant Noma before it turns into a test kitchen and closes to the public.

Another innovator is Holmen Lofoten’s Kitchen On The Edge Of The World series in the Norwegian Arctic Circle, where guests can participate in four nights of wild feasts cooked by top chefs. In 2024, these will include Lennox Hastie, José Pizarro, and Heidi Bjerkan. Ingunn Rasmussen, owner of Holmen Lofoten, says, “Now, as when we were little kids, gathering around a bonfire in the wilderness, sharing stories, and feasting under the stars in these magical, remote surroundings is one of the absolute highlights, both for our guests and for us.” — Jenny Southan

19. Plan-free travel

What's the trend? Saying no to endless scrolling to plan every inch of a trip, and saying yes to spontaneity instead. The power of the algorithm-spawned era of FOMO travel is waning, with those once secret spots made Insta-famous becoming tired and cookie-cutter, and the drive to plan a trip around them losing momentum. The rising counter movement is travel with no plans at all.

Why will it matter in 2024? The plan-free appeal is going one step further in 2024. Booking.com recently reported that 50% of UK travelers want to book a surprise trip in 2024, where everything, even the destination, is unknown until arrival. And it’s possible to do it via travel companies such as Black Tomato, whose Get Lost service offers customers the ability to simply select a preferred environment—polar, jungle, desert, mountain, or coastal—and leave its team to decide everything else. “While we launched Get Lost several years ago, post-pandemic we’ve seen a notable and rising uptick in bookings and enquiries,” says Black Tomato co-founder Tom Marchant.

Journee offers a similar surprise element, with travelers only finding out where they’re going at the airport. The service, which includes a full itinerary and access to a team via Whatsapp, is particularly popular with solo female travelers, while overall demand has grown so much that the London-based brand recently launched trips in the US. — Lauren Burvill

20. Frontier tourism

What’s the trend? To go above and beyond. Or below and under. As crossings of the tumultuous Drake Passage to Antarctica rack up millions of TikTok views and traffic jams form on Everest, canny travelers are seeking more individual, less obvious experiences that combine thrill-seeking with more meaningful self-empowerment.

Why will it matter in 2024? One person’s frontier is another’s backyard, of course, so frontiers are entirely subjective here. For some, this could mean being the first to camp under the stars in a remote landscape, or hike an ancient pilgrimage trail that’s been off the map for centuries. It’s still possible to bag a rare place on a Kamba African Rainforest Experience in the Republic of the Congo, being one of just 12 people to explore a game park the size of Belgium.

Black Tomato, meanwhile, is designing an intrepid new expedition to the remote Mitre Peninsula in Argentina, along with a trip in Peru navigating the Sacred Valley of the Incas by raft. “This sort of adventure goes beyond bragging rights and is more akin to self-empowerment and the gratification of pushing our own horizons,” says Black Tomato co-founder Tom Marchant. The Ultimate Travel Company is also heading to Peru, a country repositioning itself for luxury travelers, with stays at Puqio, its first tented exploration camp, in the remote Colca Valley in the Southern Peruvian Andes.

Wilderness camping is also pegging out fresh terrain in Kyrgyzstan, with yurt stays on the steppes trending for 2024, according to Wild Frontiers, as is Mongolia; while Albania, Mongolia, Pakistan and the Empty Quarter of Oman are all on the radar for an increasing number of travelers. And while the space-age pods of White Desert have already sold out for New Year’s Eve 2024 and 2025, latter-day frontiersfolk can take the path less traveled and explore the frozen continent’s southern coast (99 per cent of visitors go from South America to the northwest) with The Ultimate Travel Company’s new Ross Sea cruises, seeing the Ross Ice Shelf and Transantarctic Mountains. Don’t forget to pack your penknife. — Rick Jordan

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2024 travel trends: what the experts predict

A look at the travel trends and destinations set to drive the tourism industry

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The year of 'surprise travel'?

• Lonely Planet's Best in Travel

Set-jetting continues to take off

Music tourism 'accelerates', palate-led holidays and uk getaways, cultural exploration and quaint cities, journeys with 'a sense of purpose'.

• Michelin Guide 'keys'

Fodor's 2024 'No List'

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'More and more surprise trip companies have popped up' 

"Surprise travel" may become the big trend of 2024, said David Farley on the  BBC . A survey of 27,000 travellers in 33 countries by  Booking.com  found that 52% are "keen" to book a surprise trip where "everything down to the destination is unknown until arrival". In the last decade, "more and more surprise trip companies have popped up", Farley added, and the "element of mystery" is "tempting travellers to seek a new way to see the world".

Mongolia and Nairobi included in Lonely Planet's Best in Travel

Mongolia is tipped as one of the top countries to visit 

In its "Best in Travel" report for 2024, Lonely Planet has predicted the world's top 50 countries, regions, cities, best value and most sustainable destinations. Looking at the top places to "unwind, connect, eat, learn and journey", there's "plenty to pack in" over the next year. Destinations highlighted in the report include Mongolia (country), Western Balkans' Trans Dinarica Cycling Route (region), Nairobi in Kenya (city), Spain (sustainable) and The Midwest, USA (best value).

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The new season of 'Emily in Paris' will inspire travel to the French capital

Travellers turning to their TV sets and movie screens for inspiration "shows no signs of stopping in 2024", said Expedia Group . In its "Unpack '24: The Trends in Travel" survey, more than half of travellers have researched or booked a trip to a destination "after seeing it on a TV show or movie", and one in four admit that TV shows and films "are even more influential on their travel plans than they were before". In fact, travellers say TV shows influence their travel decisions more than Instagram, TikTok and podcasts. 

In its "set-jetting forecast", the group predicts the "entertainment-inspired destinations" tourists will be heading to in 2024. The top picks include Thailand, inspired by "The White Lotus" season three; Romania, inspired by "Wednesday" season two; Malta, inspired by the new "Gladiator 2" film; and Paris, inspired by "Emily in Paris" season four. 

Taylor Swift performs at Lumen Field, Seattle, on the Eras Tour

Travel technology company Amadeus has released its fourth travel trends report. Using the latest data and industry-leading insight, travel in 2024 will be dominated by five trends: music tourism, business class fares unbundled, influencers becoming agents, artificial intelligence matures, and electric vertical take-off and landing (eVTOL) aircraft prepare for take-off. 

Music tourism is a trend that's expected to "accelerate" in 2024, Amadeus said. After the social isolation of the pandemic, when bands and musical artists were "grounded for months", a "boom" in concerts and festivals in 2023 tapped into "a desire for connection". When Taylor Swift announced her Asia Pacific tour dates for 2024, Amadeus research suggested that Swift's concert dates in Australia, Singapore and Japan had a "significant impact on travel searches and booking volumes to the countries".  

Lucknam Park Hotel & Spa in Wiltshire is part of the PoB Hotels collection  

PoB Hotels ' "Cultivating Luxury" market trends report found that palate-led holidays and increased domestic getaways in the UK were among the key findings for 2024. Food and drink "undeniably take centre stage" in "capturing the attention" of domestic travellers, commanding an impressive 82% of their interests. A significant 54% of affluent high net worth individuals (HNWIs) plan to enjoy "three or more" leisure holidays within the UK in the upcoming year, reflecting a "notable increase on the previous 12 months". And a considerable 27% of affluent/HNW travellers anticipate taking UK trips "lasting three or more nights" in the coming year. 

Bydgoszcz in Poland is one of the 'quaint cities' attracting interest  

"Cultural exploration" will "more than ever" be a priority for travellers, Skyscanner said in its 2024 travel trends report. Expect "gig trippers" to jet off to see their favourite artists and "budget bougie foodies" to seek out the very best food experiences. When it comes to the destinations that are whetting would-be tourists' appetites, the metasearch engine and travel agency has seen an increase in searches for "quaint cities" such as Vigo in Spain (+1,235%) and Bydgoszcz in Poland (+313%). Meanwhile, the cost-of-living crisis remains "top of mind" with Skyscanner's "Everywhere" search tool being the "top search destination for travellers globally". 

'Off-grid' Peru is on Black Tomato's 2024 destination hotlist 

The founders of luxury travel company Black Tomato predict that travellers will be looking to journey with "a sense of purpose" in 2024. With ever increasing demands on time, and the desire to make travel truly count, travellers want to create "positive and lasting change" – not only in the destinations they visit, but in their own lives. 

"What we've uncovered," said Black Tomato, is that the feeling a trip ultimately evokes "greatly informs the destination booked". For groups "craving togetherness", journeys which "strengthen bonds and connection" are "prioritised". Black Tomato has picked out "off-grid" Peru, Morocco's Tangiers, the Mitre Peninsula in remotest Argentine Patagonia, and New Zealand's waterways on its 2024 destination hotlist.

The new Michelin Guide 'keys'

Which hotels will get a Michelin key? 

The Michelin Guide will award hotels with "keys" as part of a "new rating system" launching in 2024, said the Visit California PR Pulse Report. The system will be aimed at recognising hotels based on factors including "location, design, service, uniqueness and value". As it does for restaurants, the guide said it intends to independently recommend hotels that "constitute true destinations" and will propose a new selection of more than "5,000 remarkable hotels in 120 countries".

Venice is one of the destinations that has been impacted by overtourism

Most travel experts recommend places to go in their annual reports, but Fodor's has a "No List" of nine regions to "reconsider" in 2024. The travel guide company said it's not a "round-up of spots we revile", it's a "declaration of places we revere". However, the "frenzied admiration", and "incessant need to experience them", are "not sustainable". 

The 2024 No List focuses on three main areas of tourist impact: overtourism, rubbish production, and water quality and sufficiency. For overtourism, Venice in Italy, Athens in Greece, and Mount Fuji in Japan are highlighted. Rubbish production no-gos include San Gabriel Mountains National Monument in California, Ha Long Bay in Vietnam, and the Atacama Desert in Chile. While water quality and sufficiency has impacted Lake Superior in North America, the Ganges River in India, and Koh Samui in Thailand.

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What next for travel and tourism? Here's what the experts say

In many countries, more than 80% of travel and tourism spending actually comes from the domestic market. Image:  Unsplash/Surface

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Stay up to date:.

• In 2020 alone, the travel and tourism sector lost $4.5 trillion and 62 million jobs globally.
• But as the world recovers from the impacts of the COVID-19 pandemic, travel and tourism can bounce back as an inclusive, sustainable, and resilient sector.
• Two experts highlight some of the key transformations in the sector going forward during the World Economic Forum's Our World in Transformation series.

The Travel & Tourism sector was one of the hardest hit by the COVID-19 pandemic, leaving not only companies but also tourism-driven economies severely affected by shutdowns, travel restrictions and the disappearance of international travel.

In 2020 alone, the sector lost $4.5 trillion and 62 million jobs, impacting the living standards and well-being of communities across the globe. Moreover, the halt in international travel gave both leisure and business travellers the chance to consider the impact of their choices on the climate and environment.

Amid shifting demand dynamics and future opportunities and risks, a more inclusive, sustainable and resilient travel and tourism sector can be - and needs to be - built.

The World Economic Forum's Travel & Tourism Development Index 2021 finds that embedding inclusivity, sustainability and resilience into the travel and tourism sector as it recovers, will ensure it can continue to be a driver of global connectivity, peace and economic and social progress.

We spoke to Sandra Carvao , Chief of Market Intelligence and Competitiveness at the United Nations World Tourism Organization (UNWTO), and Liz Ortiguera , CEO of the Pacific Asia Travel Association in Thailand (PATA), and asked them to highlight some of the key areas of risk and opportunity in the sector during an episode of the World Economic Forum's Our World in Transformation series.

Have you read?

Travel & tourism development index 2021: rebuilding for a sustainable and resilient future, towards resilience and sustainability: travel and tourism development recovery, how can we really achieve sustainability in the travel sector, what are some of the top global trends you're witnessing currently in the travel and tourism sector.

Liz Ortiguera: Given the extended lockdown that we had on travel with the pandemic, vacation for friends and relatives (VFR) is now a high priority for people who haven’t been in touch for a long time thanks to the pandemic. So, people are reconnecting. And that kind of links to the second trend, which is multi-purpose or blended travel. Never before, particularly now that we can connect digitally through Zoom, has the ability to work from anywhere enabled travellers to cover multiple purposes, like visits with friends and multiple business trips. So, we'll find that the duration of travel and the length of stay is longer. And third is the continued high focus on safety and wellness which is top of mind for travellers due to the pandemic. All travel is wellness-related now.

Sandra Carvao: I think there is a bigger concern with sustainability, which is very welcome in our industry. Consumers, particularly the younger generation, are much more aware of the impact they have, not only on the environment but also socially and on the communities they live in. We've also seen an increase in expenditure per trip, so I think people are very eager to go outside, and they're staying longer. And on the other side, I think there are some challenges: we’re seeing a rise in late bookings because restrictions can change at short notice and that’s having an impact on the decisions of travellers. This is putting pressure on the industry in terms of planning and anticipating fluctuations in demand.

Social media surveys have shown that travellers who have immersive experiences are more likely to post about them, which is good for the industry.

What is community-based tourism and why is it important?

Sandra Carvao: One of the positive impacts of the pandemic is that people are looking for local experiences and are spending more time with communities. So, the concept of community-based tourism is obviously one that puts the community at the core of every development, ensuring that it's engaged and empowered and that it benefits. At the UNWTO, we worked with the G20 and the Saudi presidency back in 2020 and produced a framework for tourism development in communities, which states that communities need to be part of the planning and management of tourism activities. We need to go beyond traditional definitions of community to a point where the industry leans on partnerships between the public and private sectors and communities.

Liz Ortiguera: In July 2022, PATA is hosting a destination-marketing forum and one of the key themes is community-based tourism. The purpose is really to put the community and authenticity-in-culture activities at the heart of the travel experience. There are benefits for all stakeholders. One is that travellers can have an authentic experience. They're not in overcrowded, touristic locations and they experience something new and unique within the community. These experiences are designed in partnership with communities who get the benefit of financial inclusion, and if activities are designed properly, the reinforcement of their cultural heritage. Governments also engage in economic development more broadly across countries. Another interesting trend is creative tourism, which means you create an experience for tourists to participate in, like a dance lesson, or a cooking lesson. Social media surveys have shown that travellers who have these kinds of immersive experiences are more likely to post about them online and that's good for the industry.

It is important to emphasize that virtual experiences, while they are a fun tool, can never replace visiting a destination.

How is technology and innovation helping to leverage cultural resources?

Sandra Carvao: One interesting trend we’re seeing is that more and more people are booking trips directly, so communities need to be supported to digitize their systems. Education and upskilling of communities are important so that they can leverage digital platforms to market themselves. From the tourists’ perspective, it is important to emphasize that virtual experiences, while they are a fun tool, can never replace visiting a destination.

Liz Ortiguera: People have been living virtually for more than two years. Amazing innovations have emerged, such as virtual reality and augmented reality, and all kinds of applications and tools. But the important thing is the experience. The destination. Real-world experiences need to remain front and centre. Technology tools should be viewed as enablers and not the core experience. And when it comes to staff, technology can really democratize education. There’s an opportunity to mobilize a mobile-first approach for those who are on the frontlines, or out in the field, and can’t easily access computers, but need to get real-time information.

How is the sector dealing with labour shortages and re-employment of the workforce?

Liz Ortiguera: Labour shortages are much more dynamic in North America and in Europe. But it’s having a knock-on effect on Asia. If, for example, their air carriers are limited by staff and they have to cancel flights, which we're very much seeing out of Europe, seating capacity then becomes a limiting factor in the recovery of Asia Pacific. That's the main constraint right now. And compounding that is the rising price of fuel. But people in the Asia Pacific are keen to get reemployed.

Sandra Carvao: Labour shortages are a priority for the sector in countries around the world. Many workers left the sector during the pandemic and the uncertainty that surrounded the measures taken to contain it left many people unsure of whether the sector would recover. It is time to address things like conditions, scheduling, and work/life balance, all things which have been top of mind for workers during the pandemic. As the sector recovers, we need time to bring new hires on board and to train them to take over where those who switched jobs left off.

Are we seeing a growing trend towards domestic tourism?

Sandra Carvao: We’re talking about 9 billion people travelling within their own countries. And in many countries, for example in Germany, more than 80% of the tourism spending actually comes from the domestic market, similarly in countries like Spain and even smaller economies. Whenever it's possible to travel again, domestic markets tend to be more resilient. They kick off first mostly due to perceptions of safety and security issues. As the world economy recovers from the pandemic, there is a good opportunity for nations to rethink their strategy, look at the domestic market in a different way, and leverage different products for domestic tourists.

When it comes to sustainable tourism, how quickly could we mainstream eco-friendly modes of transportation?

Sandra Carvao: Transport is one of the key contributors to energy impacts and tourism. But it's also important that we look at the whole value chain. The UNWTO together with the One Planet Sustainable Tourism Programme just launched the Glasgow Declaration, which includes green commitments from destinations and companies. We’re seeing a strong movement in the airline industry to reduce emissions. But I think, obviously, technological developments will be very important. But it's also very important to look at market shifts. And we can't forget small islands and developing states that rely on long-haul air travel. It’s important to make sure that we invest in making the problem much less impactful.

Liz Ortiguera: 'Travel and tourism' is such a broad encompassing term that it’s not fair to call it an industry: it is actually a sector of many industries. The pandemic taught us how broad the impact of the sector is in terms of sustainability. There's a big movement in terms of destination resilience, which is the foundation for achieving sustainability in the journey to net-zero. We now have standards to mitigate that impact including meetings-and-events (MIE) standards and standards for tour operators. There are multiple areas within our industry where progress is being made. And I'm really encouraged by the fact that there is such a focus not just within the sector but also among consumers.

This interview was first done at the World Economic Forum's studios in Geneva as part of 'Our World in Transformation' - a live interactive event series for our digital members. To watch all the episodes and join future sessions, please subscribe here .

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8 good tourism trends for 2024.

• January 2, 2024
• No Comments

The future of tourism in 2024

The start of a new year is a great time to look towards the future. What’s happening and what’s changing? What are the most relevant trends and which ones are worth following?

The travel industry is thriving after the pandemic and exciting trends and developments are on the way. In this article you’ll find a selection of 8 trends that we believe are here to stay and are worth tapping into as a travel business.

8 key good tourism trends in 2024

To help you achieve a successful year, we listed 8 key good tourism trends that we find worth following. Be inspired and informed on how to respond and benefit.

In this article

• Cool weather summer vacations
• Increased growth for shoulder seasons
• Low-carbon adventure travel
• Long distance train travel
• Culinary tourism
• Passion focused niche travel
• Responsible revenge travel

Good tourism trends in 2023

Good tourism trends in 2022, trend 1: cool weather summer vacations.

The most popular destinations for the summer holiday were mainly those where the sun was shining brightest. In Europe, travellers would usually travel south to visit Spain, France, Greece and Italy and enjoy the Mediterranean climate. However, with the rising temperatures caused by climate change, we’ve seen extreme hot weather with temperatures rising over 40 degrees (104 °F). Resulting in a boiling hot summer in Europe but also in North America and China.

Travellers now think twice about visiting the same areas and are looking for summer destinations with moderate weather. In Europe, Northern destinations such as Norway, Finland and Iceland are gaining popularity. Also, in other parts of the world travellers are looking for cool weather summer vacations. In the US, they are promoting summer destinations with an average temperature of 80 °F (26 degrees).

How to respond to this trend

If you have the opportunity to expand to more destinations, focus on those that have cooler weather in the summer season and promote the benefits to your customers. This is also your chance to explore new destinations. Make sure to not simply follow the competition but to look closely at what fits your business and ideal customer best.

Travelling in shoulder seasons has many advantages for travellers.

Trend 2: Increased growth for shoulder seasons

Very much linked to the rising temperatures worldwide, there is an increased growth for travelling in the shoulder seasons, off-peak season. Instead of visiting destinations in their high seasons, travellers are looking to travel off-season more and more. Destinations that are usually in high demand in the high season are now gaining momentum for the shoulder seasons. The months before and after the peak.

Travelling in shoulder seasons has many advantages for travellers. Besides avoiding the extreme heat that some destinations experience in high season, they’ll also escape the crowds of tourists flooding every city, beach and landmark. And on top of this, the shoulder seasons are cheaper to travel in.

To follow this development and encourage your travellers to travel in shoulder and low season , you need to start adapting your itineraries. Develop brand new itineraries specifically for these shoulder seasons and excite your travellers for travelling off-season.

Read our article: “How to develop low-season travel experiences”

Trend 3: Low-carbon adventure travel

Now that more travellers opt for cooler summer destinations there is a growing increase in low-carbon adventure travel. These destinations are perfect for spending more time outdoors and enjoying nature . The global adventure tourism market size is projected to reach $2 trillion by 2032 and is expected to continue to grow steadily!

With the increase of awareness of climate change, there is also a growing focus to reduce emissions while travelling. Travellers seek more immersive travel experiences that don’t produce emissions while being outdoors. Low carbon adventure travel experiences are the answer, where travellers engage in outdoor adventure experiences, but without the emissions.

Great examples of low-carbon adventures are:

• Mountain climbing
• Paddleboarding
• Rock climbing
• Scuba diving

Adventure travel experiences have always been popular, and they are in high demand from travellers in varied travel segments. Focus on adding more low-carbon adventure experiences to your itineraries. Thereby, reduce emissions in existing travel products to respond to this trend and also look into develop new low-carbon adventure experiences.

Read our article “Benefits of carbon-free travel experiences”

70% of travellers are craving a sense of calm and relaxation on their trips in 2024.

Trend 4: Calmcation

According to a study by Campspot , 70% of travellers are craving a sense of calm and relaxation on their trips in 2024. Travellers are feeling stressed in the post-pandemic phase and with the unpredictable global economic landscape, people are looking for a way to truly unwind. Calmcations have emerged as the ideal solution, offering a break away from complexities and uncertainties of daily life.

Travellers are looking for experiences closer to home, more affordable and immersed in nature. This means that in 2024, we’re back to nature driven travel but with a comfortable twist. Not only the committed camper is interested, so are many other travellers. They’re looking for beautiful destinations with facilities for a comfortable outdoor experience. Camping trips in nature where they can breath in fresh air, enjoy amazing views, and water-themed.

Travellers are looking for nature driven travel, but with a comfortable twist. Depending on your ideal target group , offer (luxurious) camping adventures combined with low-carbon travel experiences. Besides tents, cabins and ecolodges also fit well into this trend. Focus on developing experiences or complete holidays that allow travellers to take a break from their own life and reconnect and enjoy nature.

Trend 5: Long distance train travel

Rail travel is predicted to be one of the fastest growing travel categories worldwide in 2024. With a new wave of rail lines, itineraries and new train travel booking platforms, there is a growing demand for long distance and luxury train travel. According to the Euromonitor’s travel survey , one third (33%) of travellers prefer alternatives to air travel such as rail for their trips. There is a growing climate consciousness of both travellers as travel businesses, looking to travel more responsibly.

In Europe, new connections are being announced and it’s more attractive than ever to hop on a nightjet train to comfortably explore European cities such as Berlin and Prague or to Alpine ski resorts for a winter holiday. In Asia, the Eastern & Oriental Express is making a comeback in February and let’s not forget about the extensive rail network in Japan, India and Canada. With more and more rail lines (re)opening, train travel is the solution for those that want to traveller slower, travel off the beaten path and reduce their emissions.

Train travel is more popular than ever among travellers so make sure to follow this trend. You can offer train travel as main transport mode to replace flights and reduce emissions or include train travel as a local mode of transport in the destination. You can also offer complete railway itineraries where the experience is the train ride, and not just the mode of transport.

Trend 6: Culinary tourism

For many people, food is one of the main reasons for travelling somewhere. Travellers are eager to explore a destination through its restaurants, farms, traditional ingredients and local dishes. Trends observed for next year are travelling with chefs, unpretentious wine-tasting and dining with locals. Travellers not only want to eat locally during their trip, but they also want to cook and eat with locals.

According to Food & Wine , there is also an increase in Foodie Field trips, where travellers have the opportunity to participate in classes such as bread baking and coffee roasting.

Social media also has a large influence on this trend, especially on younger travellers. Influencers are highlighting certain destinations and restaurants with special food that people will want to taste, sometimes even resulting in the so-called TikTok queues.

As we mentioned, food is one of the main reasons for travelling somewhere. Review your existing (or new) destinations and highlight the food experiences. What’s the destination known culinarily and what’s there to explore? Include local food experiences such as cooking classes and ensure the traveller actively participates in the food scene.

Looking to have your travellers explore the local cuisine? Social enterprise Resirest connects local families and travellers in food experiences. They empower local families long-term, while providing travellers with a unique, cultural and local food experience.

Trend 7: Passion focused niche travel

Culinary tourism is a very specific trend, based on the travellers passion for culinary experiences. In 2024, passion focused niche travel is booming. We’ve already seen that travellers are choosing experiences over specific destinations, and this year they’re more passion-led than ever. Passion focused travel is all about customisiation and personalisation based on your ideal customers.

The better you know your customer, the more insights you have in their passions and travel wishes. The thing with passion focused travel is that it’s very niche specific. It’s about being hyper-focused on what desires travellers have in experiencing and developing new itineraries around it.

Examples of passion focused niche travel:

• Passion for horses: spending a week in the African bush on horse-back
• Passion for dinosaurs: visiting dinosaur museums and learning about their history
• Passion for wine: touring a wine area, tasting and learning about the process
• Passion for birds: visiting designated areas to go bird spotting with experts

To actively follow this trend, you need to have in-depth insights in your ideal customer. Tailoring your travel experiences to their passions or even creating entirely new products for them, requires you to know their passions. Dig deep into your buyer-persona and determine the best combination of passion, destination and experience and turn this into a passion focused niche experience.

Read our article “How to identify your buyer persona”

This year, we’re looking at responsible revenge travel.

Trend 8: Responsible revenge travel

Revenge travel is a trend from last year and it’s the type of travel where people make up for missed adventures due to the pandemic. These trips are often fast-paced, bucket-list-ticking trips and focused on travelling as much as possible. It’s leaving travellers exhausted, they’re not truly connecting to a destination and are not taking sustainability into account that much.

This year, we’re looking at responsible revenge travel. Travellers are still looking to explore the world and make up for the time it was impossible to travel. But they’re doing it more consciously. They’re looking to travel to cool(er) weather destinations, travel in the shoulder seasons, go on low-carbon adventures, spend time outdoors calmcationing, travel by train, enjoy the local cuisine and simply love travel!

Travellers are looking for ‘the experience of a lifetime’ trip and grand adventures, but in a responsible way. Make sure to develop and promote travel itineraries that maximise positive impact and have travellers use their money as a force for good. Lead them off the beaten path, support the locals, celebrate local culture, ensure animal welfare , protect nature and reduce emissions.

Read our practical Good Tourism guide

What does your future look like?

We’re excited for the coming year and looking at the trends, there are great sustainable developments taking place. When responding to the good tourism trends, make sure to always apply the principles of people, planet and profit. Follow trends, improve your travel experiences and grow your business; but focus on creating positive impact.

Don’t forget that trends can also be combined. Think about low-carbon adventures or culinary tourism in shoulder season or calmcations in cool weather destinations. Be creative and use these developments to stand out from the competition, distinguish your travel experiences and be on your way towards travel success. Travel is a force for good, maximise its impact!

2023 was our second year we published an article with trends for the future of tourism. Are you interested to see if our predictions came true? Read our 8 key good tourism trends for 2023 below.

• Good tourism
• Excellent customer experience
• Strong online visibility
• Outdoor nature experiences
• Travelling off-season
• Remote working
• Local travel market
• Spontaneous travel

Trend 1: Good tourism

Travellers are looking for experiences that benefit the destination they’re travelling to. Good tourism is the concept of creating positive impact on people and planet, while offering great travel experiences.

This has always been a movement, but travel behaviour has shown it’s becoming more important. Travellers are looking to:

• Reduce their negative environmental impact
• Support local economies
• Support local cultures and communities
• Visit lesser-known destinations
• Contribute to nature and wildlife protection
• Reduce their carbon footprint

“90% of consumers look for sustainable options when travelling” – Expedia Group

Trend 2: Excellent customer experience

Travellers expect a personal and efficient customer experience (CX) at all times. They judge every interaction they have with your business and each of these interactions are evaluated. From the first up until the last contact moment, businesses and employees need to be on their best behaviour. Both offline and online.

The expectations of excellent customer experiences (CX) are changing , and loyalty and speed are more important than ever. So, it’s key you know what you stand for, and who you want to attract and to offer fast and personalised services.

“Being able to serve relevant information at the right moment in the customer journey often determines success” – Evolv Al

Trend 3: Strong online visibility

Travellers spend a significant time online searching for travel inspiration and tips. They’re absolutely doing so again in 2023. The importance of being visible online is still growing every year. We’re expecting for video to take over even more (look at the rise of TikTok).

With these travellers going online to find their next dream destination you need to be prepared. Make sure to have a fast and user-friendly website , your Google Business profile up to date, focus on content marketing , be active on social media channels where your target group is active and don’t underestimate influencer marketing .

Trend 4: Outdoor nature experiences

Travellers are looking to experience and explore the outdoors more often. The pandemic has made a lot of people realise how much they love the outdoors and how much they appreciate it. Travellers want to go out, breathe in fresh air and go back to basic . Think about multi-day trekking or camping trips.

Important to remember when looking at this growth in outdoor nature experiences, is to always develop travel experiences that are good for the planet too. Therefore, focus on carbon-free travel experiences where possible to truly connect travellers with nature.

Trend 5: Travelling off-season

Travellers are looking to avoid crowds and overtourism and go for a different experience instead. Travelling off-season is cheaper due to less demand, there are less people around so no crowds, and travellers are able to experience a completely different side and feeling of the destination.

Trend 6: Remote working

Travellers realised they can make the world their office and work remotely. The ‘work from anywhere’ trend has changed the tourism industry. The number of remote workers is growing rapidly and opening a new market for long-stays. Remote workers are usually very flexible, travelling to new destinations to work while exploring new surroundings.

The interesting factor here is that remote workers don’t need 24/7 entertainment while travelling. They’re working after all. What they are looking for, is a structure or plan of how to travel, where to stay and where to (co-)work.

Trend 7: Local travel market

Travellers have the desire to stay closer to home for ease, comfort, and local connection. Again, pandemic times have shown them there is a lot to explore close to home. They’ll be exploring lesser-known cities, going to the highlights they ignored before or rewinding in their own unexplored nature.

Be aware that people staying in their own country are looking for different experiences. This means they won’t be triggered by the same marketing messages you’re sharing to attract inbound travellers. Adapt your marketing efforts to their needs to ensure interest and bookings from locals.

Trend 8: Spontaneous travel

Travellers want to turn their ideas into travel plans quickly, easily, and last-minute. Planning proved to be difficult and unpredictable during pandemic times. People got used to not making plans at all or making them very last-minute.

They’ll most likely continue this behaviour and decide when and where to travel only shortly before departure. As a tour operator, you can expect more last-minute bookings and also less time between travel request and booking.

2022 was the first year we published an article with trends for the future of tourism. Are you interested to see if our predictions came true? Read our 6 key good tourism trends for 2022 below.

• Online preparation
• Loyal customers
• Philantourism
• Minimum carbon footprint
• Continued care for health and safety
• Experience of a lifetime

Trend 1: Online preparation

According to Google research, travellers who took a large trip in 2021 spent over 70% of their time researching their trip online. It’s expected this will grow in 2022 as well. When travellers are spending this much time online, they’re searching for inspiration, tips, and companies to book their trips with.

How to respond

You can respond this trend by being visible online. Invest time in your online marketing strategy. Make sure your website is found by those researching their next trip. You can achieve this through content marketing. This strategy helps you give potential customers what they are looking for, while they are actively searching for it. This means creating content, such as blogs, photos and videos about your business and everything you offer.

Also make sure to be active on social media for online brand visibility but also to convert followers to clients .

Trend 2: Loyal customers

It’s predicted that in the coming years, travellers will look to remain loyal to brands and businesses that align with their values. Brands that care for the planet and who contribute to a better world. If travellers found a brand they love, they’ll choose to come back again instead of searching for something else.

Earning customer loyalty is not something you can do overnight. Key is to make sure to know and communicate your own value. How can travellers align if you are not certain about yours? Also focus on increasing your customer value. There are no real shortcuts or easy ways to stimulate loyalty. You have to work hard and earn it, as creating loyal customers requires care and devotion.

Lastly, also (re)connect with your customers via email marketing to keep on top of their mind. You’ll benefit from this as soon as they’ll start travelling again.

Trend 3. Philantourism

Philantourism is a trend that originated in COVID-19 times and is a natural evolution of volunteer tourism. It’s tourism where travellers choose off the beaten track destinations to spend their free time and their money. Specifically in those destinations that need it the most. They don’t commit to projects locally, but simply spend their money to benefit the local economy .

Both you as a tour operator and your customers are important for this trend. For tour operators, it’s important to offer trips and travel experiences to lesser-known destinations and create itineraries that support the local economy. You can also increase your impact by developing community-based tourism .

For travellers, it’s important they know where to go and how they can best support the local economy. Do this by adding tips for local restaurants and shops to your itineraries and traveller communication . This stimulates travellers to go out and spend locally!

Trend 4. Minimum carbon footprint

This is already a very familiar trend to most tour operators, but now it’s also a growing factor for travellers. According to research by Ipsos, 50% of travellers claim that carbon emissions and offset options are worth considering when booking a new trip.

First, it’s important to take the goal of a low(er) carbon footprint seriously. Sign the Glasgow declaration and start reducing your emissions. In your office but also in the trips and experiences you develop. Offer destinations closer to home and include train travel. Also focus on slow travel and add carbon-free travel experiences. Hiking, biking, sailing, and kayaking are popular and allow travellers to experience the destination to the fullest.

Thereby, also provide your customers with the option to compensate their trip. Be transparent in your calculations and offsetting program or partner.

Trend 5. Continued care for health and safety

Not surprisingly, research continues to show that health and safety measures regarding COVID-19 make travellers feel safer. Travellers search online for the specific regulations and measures companies take to provide a safe experience. They expect their well-being to be top priority throughout their trip.

COVID-19 is here to stay, at least for now. Most importantly is that you take responsibility for the health and safety of your customers. Update your company health and safety protocol where relevant. And clearly communicate the safety regulations to your customers. Be clear and positive about what’s possible in the destinations you offer. But also manage expectations and prepare customers for changes.

Additionally, also make sure to have fair and flexible cancellation policy available. (Potential) customers require transparency and honesty.

Trend 6. Experience of a lifetime

Flowing from two years of COVID-19, lockdowns and travel restrictions all over the world, travellers are looking for “the experience of a lifetime” trips. They realised they don’t want to postpone their bucket list trips and are looking for grand adventures for when they can finally travel again.

Offer travellers the experience of a lifetime by creating new (and longer) itineraries with the highlights of the destination. Create trips that make travellers travel slower and experience the destination to the fullest. Don’t forget that a highlights trip does not necessarily mean including the most famous tourist attractions. Surprise your customers by going off the beaten track and to offer them something special.

For the best tailored experience, make it easy for travellers to add smaller packages to extend their trip. For example, a few days relaxing on the beach or a mountain trekking .

Keep in mind that not all trends (in this article and overall) are fully relevant for every tour operator. Select those trends that support you in your journey towards the future of tourism. Keep close to your mission and USPs and focus on the trends that make you better in business.

Your business development is subject to the (local) circumstances, niche market , target group and your preferences. Be in charge of your own future but remain open for outside inspiration and influences.

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Anne de Jong

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Travel Trends 2024: How the Digital Revolution Is Shaping the Future of Our Industry

Table of Content

Digital transformation in the travel industry, sales channels: balancing the old and the new, direct bookings vs resellers, marketing channels and strategies for 2024.

The world of travel is experiencing an unprecedented era of transformation: as we enter 2024, the industry continues to deal with the aftermath of the global pandemic and adapt to new consumer behaviors, technological advancements and evolving market dynamics. In 2023, we have witnessed a robust recovery, with international travel volumes approaching pre-Covid levels . However, this doesn’t mean a return to the old ways, as customer preferences have changed significantly in recent years.

There is a growing appetite for personalized, flexible and sustainable travel options, with digital nomadism redefining the concept of both leisure and business travel, blurring the lines between the two. In addition, the rise of experiential tourism is shifting the focus from sightseeing to immersive cultural adventures. Sustainability has also moved from a niche consideration to a mainstream demand , as most people are increasingly aware of their environmental footprint and seek out eco-friendly accommodations and responsible travel experiences. This is more than a fad: it is a broader societal movement that is forcing the tourism industry to rethink its practices and offerings.

For tour operators and activity providers, staying abreast of these changes is essential to survival and growth. To better understand the travel trends that will shape the future of the industry in 2024, we interviewed over 100 industry professionals from all across Europe. This article is designed to accompany our infographic detailing their responses . We hope it will provide valuable insight into the key drivers behind their business strategies and offer actionable takeaways to help you replicate their success. Without further ado, let’s dive right in!

Tourism is undergoing a profound digital transformation, reshaping the way services are delivered and experienced. The emergence of smart technology in accommodations, such as IoT-enabled rooms, and the use of big data for personalized recommendations are examples of how technology is becoming an integral part of the travel experience itself. This integration presents an opportunity for providers to deliver unique value to their customers and stand out in a competitive marketplace.

The pivotal role of booking systems

Booking systems are at the heart of this digital revolution and have quickly become a critical interface between the supplier and the customer. Not surprisingly, 89% of respondents to our survey use them to easily manage bookings, sell tickets online and connect with leading OTAs. Let’s explore the top 5 features they find most beneficial in a booking system:

Key features of booking systems

• Online payments: Offering secure, versatile online payment options is essential. This includes accepting multiple payment methods such as credit cards, PayPal, and digital wallets to serve a global customer base.
• Dashboard calendar: An intuitive dashboard calendar facilitates the management of bookings, availability, and scheduling. This feature enables suppliers to stay organized and respond quickly to changes, minimizing overbooking and scheduling conflicts.
• Booking widget: A customizable booking widget on the supplier’s website allows the booking process to be seamlessly integrated into the user experience. This results in a smoother booking flow and encourages more direct bookings.
• Channel manager: With the proliferation of distribution channels, a channel manager becomes vital. It ensures real-time synchronization of availability across multiple platforms such as OTAs, the official website of the supplier and other portals, reducing the risk of overbooking and facilitating inventory management.
• Booking management: Efficient booking management includes features such as easy cancellations or changes, automated confirmation and reminder emails, and customer management tools. This improves the overall customer experience and operational efficiency.

As the leading booking system provider in Europe, Regiondo has been at the forefront of incorporating these essential features. The platform offers a comprehensive solution that not only addresses the basic needs of booking and payment processing, but also provides advanced tools such as resource management , marketing integrations and detailed analytics. This makes Regiondo a model for digital transformation in the travel industry, demonstrating how technology can facilitate business operations and enhance the customer journey. To learn more about how Regiondo can help your business thrive, book a demo with one of our consultants.

In 2024, the sales channels of the travel industry will continue to evolve: understanding how to balance them is key to maximizing reach and profitability.

Offline vs online dynamics

The travel industry has historically relied on a mix of offline and online distribution channels. While online channels have seen tremendous growth, especially in the wake of digital transformation, offline channels such as in-person travel agents and booking offices still play an important role, especially for certain markets and demographics.

Current balance: In our Trends 2024 survey, we asked participants to break down the share of sales they make online vs. offline. The weighted average shows that 56.67% of tickets are sold through digital channels, while the rest (43.33%) are sold through phone, in-person, and other offline channels. In summary, the current landscape is skewed towards online, driven by the convenience, accessibility and wide range of options it offers. However, offline continues to thrive by catering to customers who value personal interaction and customized service.

Future trends: The future points to a more integrated approach, with a growing emphasis on phygital experiences that blend physical and digital elements. For example, interactive digital displays in physical travel agencies could increase customer engagement.

Another issue we wanted our experts to weigh is their relationship with distribution partners. Specifically, we asked them to disclose the number of online bookings they receive through direct channels (website, official social media pages, emails) versus those received through resellers. The results paint a clear picture, with a weighted average of only 33% of tickets sold through intermediaries. But let’s take a closer look at the pros and cons of these two types of channels:

Direct Bookings

• Pros: Higher margins, direct relationship with customers, greater control over customer experience.
• Cons: In order to attract direct bookings, you need to invest in marketing, technology and a strong brand presence.
• Pros: Extended reach, especially in markets where your brand has less presence; reduced marketing costs.
• Cons: Lower margins due to commissions, less control over the customer experience.

Leveraging Both

In our humble opinion, the key is to find the right balance. Leverage resellers to reach new markets and demographics, while building a robust direct booking strategy to drive customer loyalty and brand identity.

The Role of OTAs (Online Travel Agencies)

Among the various resellers, OTAs have become a dominant force in the travel booking landscape. As you know, they offer exposure to a huge audience, but at the cost of commissions. Speaking of which, we asked our survey participants about the average percentage of commission they pay to OTAs on each order. The results are interesting: 1 in 3 respondents said they don’t work with OTAs at all to save on these costs. As for the rest, the vast majority pay fees ranging from 20% to 29% of the price of their tickets.

We also asked our industry experts to identify which OTAs drive the most bookings for them from a selection of the most popular. Their response highlights how fragmented the digital distribution landscape can be, as a quarter of respondents said the resellers they have the most lucrative relationships with are not on our list. Still, when it comes to the top dogs, this is the podium:

• GetYourGuide
• TripAdvisor

Love ’em or hate ’em, OTAs continue to be a mainstay of the leisure industry, which is why we want to draw your attention to three important key elements that will help you get the most out of the commissions you pay:

• Perform a cost/benefit analysis: As we have seen, commissions can vary widely, typically ranging from 15% to 30%. It’s important to understand the cost/benefit ratio and how it impacts overall profitability.
• Negotiate: Negotiate better rates as your business grows, bundle services to increase the value of each booking, and use OTAs for visibility while encouraging repeat bookings through your direct channels.
• Follow these best practices: Ensure your listings are up-to-date and engaging, take advantage of OTA marketing tools and analytics, and tap into OTA platforms for market insights and trend analysis.

As the travel landscape continues to evolve with ever-changing customer preferences, it can be difficult for tour and activity providers to understand the most effective marketing strategies to employ. So we asked our experts to list the marketing channels that drive more bookings for their businesses. Here are their top 5:

SEO (Search Engine Optimization)

SEO (66% of respondents) continues to be a cornerstone of digital marketing strategies. It’s critical for increasing visibility in search engine results, driving organic traffic and building online authority.

• Key areas of focus: Local SEO is especially important for travel businesses to ensure they appear in searches for local attractions and services. Optimizing for mobile and voice search is also essential as these trends continue to grow.
• Content marketing: Creating valuable, engaging content that answers potential travelers’ questions can significantly improve search rankings and drive organic traffic.

Word of mouth

Word of mouth (61% of respondents) is a powerful tool, especially in the digital age. It can happen organically or be encouraged through referral programs.

• Leverage social proof: Encourage happy customers to share their experiences online, whether through social media, blogs or video content.
• Referral programs: Implementing referral incentives can motivate past customers to spread the word to friends and family.

Social media (Organic)

Organic social media marketing (54% of respondents) is about building community and engaging authentically with your audience.

• Platform-specific strategies: Tailor content to the strengths and audience of each platform, whether it’s visually-driven Instagram, conversation-centric X (previously known as Twitter), or the increasingly popular TikTok.
• Engagement and community building: Posting regularly, interacting with followers, and creating shareable content are key strategies.

Social media and Search ads

Paid social media and search advertising (29% of respondents) is a critical component of a comprehensive marketing strategy.

• Targeted campaigns: Use the granular targeting options available on platforms like Facebook, Instagram, and Google to reach specific demographics, interests, and behaviors.
• Retargeting: Implement retargeting campaigns to capture prospects who have shown interest but haven’t yet booked.

Online reviews (25% of respondents) continue to have a significant impact on consumer decisions in the travel industry.

• Online reputation management: Actively manage your presence on review platforms such as TripAdvisor, Google Reviews and Yelp.

But how much should you spend on marketing? As a point of reference, the estimated average marketing budget for respondents to our survey is €972.82 per month. The key, however, is to take a balanced (no pun intended) approach. While it’s tempting to focus on the latest trends, it’s more important to allocate resources across channels based on their performance and your target audience. We recommend regularly reviewing and adjusting your marketing budget based on analytics and ROI. This may mean shifting funds from underperforming campaigns to those that are delivering better results, or investing in new platforms and technologies.

As we look ahead to 2024, the travel industry is at a pivotal crossroads, marked by rapid technological advances, changing consumer behavior and evolving market dynamics.

Key points:

• Digital transformation: The integration of technology into the travel experience, particularly through advanced booking systems such as Regiondo, is fundamental. The adoption of digital tools and features such as online payments, dashboard calendars, and AI-driven personalization can significantly improve efficiency and customer experience.
• Sales channels: A balanced approach between offline and online distribution channels, and between direct bookings and resellers (primarily OTAs), is critical for long-term success.
• Marketing strategies: The marketing landscape of 2024 will require a mix of advanced digital marketing, content marketing through storytelling, strategic influencer partnerships, local SEO optimization, and well-planned budget allocation across channels.

Looking ahead, the call to action for travel and activity providers is clear: adapt, innovate and thrive. Embrace digital transformation with open arms, understanding that technology is not just a tool, but a bridge to connect with and better serve your customers. Align your sales and marketing strategies to leverage multiple channels and respond to the changing needs and habits of travelers. Most importantly, stay attuned to your audience’s preferences and values to ensure your offerings resonate with their desire for unique, sustainable and culturally rich experiences.

The future of travel is bright and full of possibilities. Let’s embark on this journey together, innovating and evolving to create memorable experiences for tourists around the world.

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The future of tourism: Bridging the labor gap, enhancing customer experience

As travel resumes and builds momentum, it’s becoming clear that tourism is resilient—there is an enduring desire to travel. Against all odds, international tourism rebounded in 2022: visitor numbers to Europe and the Middle East climbed to around 80 percent of 2019 levels, and the Americas recovered about 65 percent of prepandemic visitors 1 “Tourism set to return to pre-pandemic levels in some regions in 2023,” United Nations World Tourism Organization (UNWTO), January 17, 2023. —a number made more significant because it was reached without travelers from China, which had the world’s largest outbound travel market before the pandemic. 2 “ Outlook for China tourism 2023: Light at the end of the tunnel ,” McKinsey, May 9, 2023.

Recovery and growth are likely to continue. According to estimates from the World Tourism Organization (UNWTO) for 2023, international tourist arrivals could reach 80 to 95 percent of prepandemic levels depending on the extent of the economic slowdown, travel recovery in Asia–Pacific, and geopolitical tensions, among other factors. 3 “Tourism set to return to pre-pandemic levels in some regions in 2023,” United Nations World Tourism Organization (UNWTO), January 17, 2023. Similarly, the World Travel & Tourism Council (WTTC) forecasts that by the end of 2023, nearly half of the 185 countries in which the organization conducts research will have either recovered to prepandemic levels or be within 95 percent of full recovery. 4 “Global travel and tourism catapults into 2023 says WTTC,” World Travel & Tourism Council (WTTC), April 26, 2023.

Longer-term forecasts also point to optimism for the decade ahead. Travel and tourism GDP is predicted to grow, on average, at 5.8 percent a year between 2022 and 2032, outpacing the growth of the overall economy at an expected 2.7 percent a year. 5 Travel & Tourism economic impact 2022 , WTTC, August 2022.

So, is it all systems go for travel and tourism? Not really. The industry continues to face a prolonged and widespread labor shortage. After losing 62 million travel and tourism jobs in 2020, labor supply and demand remain out of balance. 6 “WTTC research reveals Travel & Tourism’s slow recovery is hitting jobs and growth worldwide,” World Travel & Tourism Council, October 6, 2021. Today, in the European Union, 11 percent of tourism jobs are likely to go unfilled; in the United States, that figure is 7 percent. 7 Travel & Tourism economic impact 2022 : Staff shortages, WTTC, August 2022.

There has been an exodus of tourism staff, particularly from customer-facing roles, to other sectors, and there is no sign that the industry will be able to bring all these people back. 8 Travel & Tourism economic impact 2022 : Staff shortages, WTTC, August 2022. Hotels, restaurants, cruises, airports, and airlines face staff shortages that can translate into operational, reputational, and financial difficulties. If unaddressed, these shortages may constrain the industry’s growth trajectory.

The current labor shortage may have its roots in factors related to the nature of work in the industry. Chronic workplace challenges, coupled with the effects of COVID-19, have culminated in an industry struggling to rebuild its workforce. Generally, tourism-related jobs are largely informal, partly due to high seasonality and weak regulation. And conditions such as excessively long working hours, low wages, a high turnover rate, and a lack of social protection tend to be most pronounced in an informal economy. Additionally, shift work, night work, and temporary or part-time employment are common in tourism.

The industry may need to revisit some fundamentals to build a far more sustainable future: either make the industry more attractive to talent (and put conditions in place to retain staff for longer periods) or improve products, services, and processes so that they complement existing staffing needs or solve existing pain points.

One solution could be to build a workforce with the mix of digital and interpersonal skills needed to keep up with travelers’ fast-changing requirements. The industry could make the most of available technology to provide customers with a digitally enhanced experience, resolve staff shortages, and improve working conditions.

Would you like to learn more about our Travel, Logistics & Infrastructure Practice ?

Complementing concierges with chatbots.

The pace of technological change has redefined customer expectations. Technology-driven services are often at customers’ fingertips, with no queues or waiting times. By contrast, the airport and airline disruption widely reported in the press over the summer of 2022 points to customers not receiving this same level of digital innovation when traveling.

Imagine the following travel experience: it’s 2035 and you start your long-awaited honeymoon to a tropical island. A virtual tour operator and a destination travel specialist booked your trip for you; you connected via videoconference to make your plans. Your itinerary was chosen with the support of generative AI , which analyzed your preferences, recommended personalized travel packages, and made real-time adjustments based on your feedback.

Before leaving home, you check in online and QR code your luggage. You travel to the airport by self-driving cab. After dropping off your luggage at the self-service counter, you pass through security and the biometric check. You access the premier lounge with the QR code on the airline’s loyalty card and help yourself to a glass of wine and a sandwich. After your flight, a prebooked, self-driving cab takes you to the resort. No need to check in—that was completed online ahead of time (including picking your room and making sure that the hotel’s virtual concierge arranged for red roses and a bottle of champagne to be delivered).

While your luggage is brought to the room by a baggage robot, your personal digital concierge presents the honeymoon itinerary with all the requested bookings. For the romantic dinner on the first night, you order your food via the restaurant app on the table and settle the bill likewise. So far, you’ve had very little human interaction. But at dinner, the sommelier chats with you in person about the wine. The next day, your sightseeing is made easier by the hotel app and digital guide—and you don’t get lost! With the aid of holographic technology, the virtual tour guide brings historical figures to life and takes your sightseeing experience to a whole new level. Then, as arranged, a local citizen meets you and takes you to their home to enjoy a local family dinner. The trip is seamless, there are no holdups or snags.

This scenario features less human interaction than a traditional trip—but it flows smoothly due to the underlying technology. The human interactions that do take place are authentic, meaningful, and add a special touch to the experience. This may be a far-fetched example, but the essence of the scenario is clear: use technology to ease typical travel pain points such as queues, misunderstandings, or misinformation, and elevate the quality of human interaction.

Travel with less human interaction may be considered a disruptive idea, as many travelers rely on and enjoy the human connection, the “service with a smile.” This will always be the case, but perhaps the time is right to think about bringing a digital experience into the mix. The industry may not need to depend exclusively on human beings to serve its customers. Perhaps the future of travel is physical, but digitally enhanced (and with a smile!).

Digital solutions are on the rise and can help bridge the labor gap

Digital innovation is improving customer experience across multiple industries. Car-sharing apps have overcome service-counter waiting times and endless paperwork that travelers traditionally had to cope with when renting a car. The same applies to time-consuming hotel check-in, check-out, and payment processes that can annoy weary customers. These pain points can be removed. For instance, in China, the Huazhu Hotels Group installed self-check-in kiosks that enable guests to check in or out in under 30 seconds. 9 “Huazhu Group targets lifestyle market opportunities,” ChinaTravelNews, May 27, 2021.

Technology meets hospitality

In 2019, Alibaba opened its FlyZoo Hotel in Huangzhou, described as a “290-room ultra-modern boutique, where technology meets hospitality.” 1 “Chinese e-commerce giant Alibaba has a hotel run almost entirely by robots that can serve food and fetch toiletries—take a look inside,” Business Insider, October 21, 2019; “FlyZoo Hotel: The hotel of the future or just more technology hype?,” Hotel Technology News, March 2019. The hotel was the first of its kind that instead of relying on traditional check-in and key card processes, allowed guests to manage reservations and make payments entirely from a mobile app, to check-in using self-service kiosks, and enter their rooms using facial-recognition technology.

The hotel is run almost entirely by robots that serve food and fetch toiletries and other sundries as needed. Each guest room has a voice-activated smart assistant to help guests with a variety of tasks, from adjusting the temperature, lights, curtains, and the TV to playing music and answering simple questions about the hotel and surroundings.

The hotel was developed by the company’s online travel platform, Fliggy, in tandem with Alibaba’s AI Labs and Alibaba Cloud technology with the goal of “leveraging cutting-edge tech to help transform the hospitality industry, one that keeps the sector current with the digital era we’re living in,” according to the company.

Adoption of some digitally enhanced services was accelerated during the pandemic in the quest for safer, contactless solutions. During the Winter Olympics in Beijing, a restaurant designed to keep physical contact to a minimum used a track system on the ceiling to deliver meals directly from the kitchen to the table. 10 “This Beijing Winter Games restaurant uses ceiling-based tracks,” Trendhunter, January 26, 2022. Customers around the world have become familiar with restaurants using apps to display menus, take orders, and accept payment, as well as hotels using robots to deliver luggage and room service (see sidebar “Technology meets hospitality”). Similarly, theme parks, cinemas, stadiums, and concert halls are deploying digital solutions such as facial recognition to optimize entrance control. Shanghai Disneyland, for example, offers annual pass holders the option to choose facial recognition to facilitate park entry. 11 “Facial recognition park entry,” Shanghai Disney Resort website.

Automation and digitization can also free up staff from attending to repetitive functions that could be handled more efficiently via an app and instead reserve the human touch for roles where staff can add the most value. For instance, technology can help customer-facing staff to provide a more personalized service. By accessing data analytics, frontline staff can have guests’ details and preferences at their fingertips. A trainee can become an experienced concierge in a short time, with the help of technology.

Apps and in-room tech: Unused market potential

According to Skift Research calculations, total revenue generated by guest apps and in-room technology in 2019 was approximately $293 million, including proprietary apps by hotel brands as well as third-party vendors. 1 “Hotel tech benchmark: Guest-facing technology 2022,” Skift Research, November 2022. The relatively low market penetration rate of this kind of tech points to around $2.4 billion in untapped revenue potential (exhibit).

Even though guest-facing technology is available—the kind that can facilitate contactless interactions and offer travelers convenience and personalized service—the industry is only beginning to explore its potential. A report by Skift Research shows that the hotel industry, in particular, has not tapped into tech’s potential. Only 11 percent of hotels and 25 percent of hotel rooms worldwide are supported by a hotel app or use in-room technology, and only 3 percent of hotels offer keyless entry. 12 “Hotel tech benchmark: Guest-facing technology 2022,” Skift Research, November 2022. Of the five types of technology examined (guest apps and in-room tech; virtual concierge; guest messaging and chatbots; digital check-in and kiosks; and keyless entry), all have relatively low market-penetration rates (see sidebar “Apps and in-room tech: Unused market potential”).

While apps, digitization, and new technology may be the answer to offering better customer experience, there is also the possibility that tourism may face competition from technological advances, particularly virtual experiences. Museums, attractions, and historical sites can be made interactive and, in some cases, more lifelike, through AR/VR technology that can enhance the physical travel experience by reconstructing historical places or events.

Up until now, tourism, arguably, was one of a few sectors that could not easily be replaced by tech. It was not possible to replicate the physical experience of traveling to another place. With the emerging metaverse , this might change. Travelers could potentially enjoy an event or experience from their sofa without any logistical snags, and without the commitment to traveling to another country for any length of time. For example, Google offers virtual tours of the Pyramids of Meroë in Sudan via an immersive online experience available in a range of languages. 13 Mariam Khaled Dabboussi, “Step into the Meroë pyramids with Google,” Google, May 17, 2022. And a crypto banking group, The BCB Group, has created a metaverse city that includes representations of some of the most visited destinations in the world, such as the Great Wall of China and the Statue of Liberty. According to BCB, the total cost of flights, transfers, and entry for all these landmarks would come to $7,600—while a virtual trip would cost just over $2. 14 “What impact can the Metaverse have on the travel industry?,” Middle East Economy, July 29, 2022.

The metaverse holds potential for business travel, too—the meeting, incentives, conferences, and exhibitions (MICE) sector in particular. Participants could take part in activities in the same immersive space while connecting from anywhere, dramatically reducing travel, venue, catering, and other costs. 15 “ Tourism in the metaverse: Can travel go virtual? ,” McKinsey, May 4, 2023.

The allure and convenience of such digital experiences make offering seamless, customer-centric travel and tourism in the real world all the more pressing.

Three innovations to solve hotel staffing shortages

Is the future contactless.

Given the advances in technology, and the many digital innovations and applications that already exist, there is potential for businesses across the travel and tourism spectrum to cope with labor shortages while improving customer experience. Process automation and digitization can also add to process efficiency. Taken together, a combination of outsourcing, remote work, and digital solutions can help to retain existing staff and reduce dependency on roles that employers are struggling to fill (exhibit).

Depending on the customer service approach and direct contact need, we estimate that the travel and tourism industry would be able to cope with a structural labor shortage of around 10 to 15 percent in the long run by operating more flexibly and increasing digital and automated efficiency—while offering the remaining staff an improved total work package.

Outsourcing and remote work could also help resolve the labor shortage

While COVID-19 pushed organizations in a wide variety of sectors to embrace remote work, there are many hospitality roles that rely on direct physical services that cannot be performed remotely, such as laundry, cleaning, maintenance, and facility management. If faced with staff shortages, these roles could be outsourced to third-party professional service providers, and existing staff could be reskilled to take up new positions.

In McKinsey’s experience, the total service cost of this type of work in a typical hotel can make up 10 percent of total operating costs. Most often, these roles are not guest facing. A professional and digital-based solution might become an integrated part of a third-party service for hotels looking to outsource this type of work.

One of the lessons learned in the aftermath of COVID-19 is that many tourism employees moved to similar positions in other sectors because they were disillusioned by working conditions in the industry . Specialist multisector companies have been able to shuffle their staff away from tourism to other sectors that offer steady employment or more regular working hours compared with the long hours and seasonal nature of work in tourism.

The remaining travel and tourism staff may be looking for more flexibility or the option to work from home. This can be an effective solution for retaining employees. For example, a travel agent with specific destination expertise could work from home or be consulted on an needs basis.

In instances where remote work or outsourcing is not viable, there are other solutions that the hospitality industry can explore to improve operational effectiveness as well as employee satisfaction. A more agile staffing model  can better match available labor with peaks and troughs in daily, or even hourly, demand. This could involve combining similar roles or cross-training staff so that they can switch roles. Redesigned roles could potentially improve employee satisfaction by empowering staff to explore new career paths within the hotel’s operations. Combined roles build skills across disciplines—for example, supporting a housekeeper to train and become proficient in other maintenance areas, or a front-desk associate to build managerial skills.

Where management or ownership is shared across properties, roles could be staffed to cover a network of sites, rather than individual hotels. By applying a combination of these approaches, hotels could reduce the number of staff hours needed to keep operations running at the same standard. 16 “ Three innovations to solve hotel staffing shortages ,” McKinsey, April 3, 2023.

Taken together, operational adjustments combined with greater use of technology could provide the tourism industry with a way of overcoming staffing challenges and giving customers the seamless digitally enhanced experiences they expect in other aspects of daily life.

In an industry facing a labor shortage, there are opportunities for tech innovations that can help travel and tourism businesses do more with less, while ensuring that remaining staff are engaged and motivated to stay in the industry. For travelers, this could mean fewer friendly faces, but more meaningful experiences and interactions.

Urs Binggeli is a senior expert in McKinsey’s Zurich office, Zi Chen is a capabilities and insights specialist in the Shanghai office, Steffen Köpke is a capabilities and insights expert in the Düsseldorf office, and Jackey Yu is a partner in the Hong Kong office.

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OECD Tourism Trends and Policies 2024

• Industry, business and entrepreneurship
• Regional, rural and urban development
• Digital transformation
• Future of work
• Global value and supply chains
• Services trade
• SMEs and entrepreneurship
• Sustainable economic growth
• Changing skill needs in the labour market
• Digital skills
• Digitalisation of SMEs
• Economic resilience
• Environmental statistics, accounts and indicators
• Inclusive, green and digital transformation
• Sustainable supply chains
• Trade policy and global value chains

Cite this content as:

The 2024 edition of OECD Tourism Trends and Policies analyses the latest tourism performance and policy trends across 50 OECD countries and partner economies. It takes stock of the tourism economy’s recovery post-pandemic and highlights the need for co-ordinated, forward-looking policies, as challenges remain to build momentum for a more resilient, sustainable and inclusive future for the sector. Evidence on the significance of the tourism economy is presented, with data covering domestic, inbound, and outbound tourism, enterprises and employment, and internal tourism consumption. Tourism policy priorities, reforms and developments are analysed, and examples of country practices highlighted. Thematic chapters provide insights on strengthening the tourism workforce and building the evidence base for sustainable tourism policies.

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5 Key Trends in Travel Experiences

Jesse Chase-Lubitz , Skift

September 6th, 2024 at 11:34 AM EDT

Spending on tours and activities may hit $300 billion by 2025. Expect to see more consolidation pressures, growth in demographic targeting, adoption of AI, and attempts to react to climate change.

Jesse Chase-Lubitz

• What impact are mergers and acquisitions having on the travel experiences sector?
• What are some examples of demographic-focused travel experiences?
• How has the tours and activities sector evolved in recent years?

Select a question above or ask something else

• Travel experiences sector is forecast to grow from $239 billion in 2019 to nearly $300 billion by 2025.
• Key trends include mergers and acquisitions, demographic-focused tourism, AI integration, and climate change impact.
• Opportunities for niche markets and specialization are rising, particularly among millennials.

The travel experiences sector is rapidly growing, driven by demand for immersive and cultural interactions. This sector, valued at $239 billion in 2019, is expected to reach nearly $300 billion by 2025. Key trends include increased mergers and acquisitions, the rise of online travel agencies, demographic-focused tourism, the integration of AI, and the impact of climate change. While consolidation pressures exist, opportunities for specialization and niche markets are emerging, especially among millennials. Sustainability and innovative partnerships are becoming imperative due to climate-related challenges.

“Experiences” are becoming a growth engine for the travel sector. An expanding segment of travelers are demanding immersive, cultural interactions at destinations as an alternative to checklist visits of famous sights.

The tours and activities sector was valued at $239 billion in 2019 and is forecast to hit nearly $300 billion by 2025.

“The biggest trend that affects all of travel — so hotels, destinations, transportation — is the rise of experiences as the driver of the trip,” said Douglas Quinby, the co-founder and CEO of Arival , an events and research business.

“This is especially noticeable among millennials, which is the largest segment of the traveling population right now,” Quinby said.

As experiences boom, executives told Skift they’re watching five key themes emerge. The sector faces consolidation pressures, but fragmentation and specialization provide opportunities. Demographic targeting is on the rise. AI and climate change loom as disruptive forces. 

1. A Boost in Mergers and Acquisitions

Deal-making is surging as firms seek scale and nimbler reservation capabilities. This trend could squeeze smaller operators.

Across the travel industry, mergers and acquisitions have been picking up since the pandemic, according to a travel deal tracker by investment firm Cambon Partners and travel research company Videc. 

The travel experiences segment hasn’t been immune to the consolidation trend. In just the past five months, GetYourGuide partnered with airline Eurowings , the private equity firm Apollo Global Management acquired The Travel Corporation , Trip.com and Prioticket came together on a deal, and Lastminute.com and TUI joined up .

One of the primary drivers is booking. Quinby said that at least half of the operators do not use a booking system. “This creates all sorts of problems for travelers and for resellers.”

Partnerships can help smaller operators get their businesses noticed and their offerings booked.

“Operators are facing uncertainty in their marketing effectiveness as paid ads Google and Meta] become more expensive and less effective at targeting, and organic SEO is getting harder to compete in with the advent of AI-powered results,” said Mitch Bach, the co-founder of Tourpreneur , a community and resource hub for small and independent tour operators.

“They’re feeling the squeeze and developing B2B partnerships as a workaround,” Bach said.

Consolidation of booking systems — the BookingKits, Palisises, and Peeks of the world — is a specific trend to watch.

“Operators now have almost too many choices among many great, competitive systems,” Quinby said. “The future will belong to platforms that provide enhanced services – marketing, pricing, product design, customer service, and other parts of the next wave of innovation.”

2. Corporate vs. Mom & Pop 

The experiences sector is made up of a few big online travel agencies and thousands of small operators. Online marketplaces like GetYourGuide, Klook , TUI Musement , and Tripadvisor’s Viator tend to dominate distribution.

“These are far and away the fastest growing sales channels,” said Quinby. “For many operators, this is a growing cause of concern, as [third-party distribution] has been in the hotel sector for decades.” 

However, he added that the industry is so diversified that online marketplaces still account for less than 10% of total experience sales. Often, these marketplaces provide a way for smaller mom-and-pop operators to gain publicity. 

“For many operators, the commercial terms can be onerous,” said Quinby. “But operators should view OTAs as a tool in their marketing toolkit to use strategically.”

Bach said that smaller operators are fighting this trend by digging into a niche.

“Faced with the difficulty of competing against OTAs [online travel agencies] for general travelers, operators are turning to more clearly identifiable niche markets that allow for easier customer targeting,” he said. “I’m seeing a surge in women-only travel companies, for example.”

3. Demographic Tourism

Many experiences operators develop niches. In the past, these niches have often been activity or interest-based — such as hot-air balloon rides, bike tours, wine tastings, etc.

But more recently, the industry has seen a rise in demographic focuses. Operators are zeroing in on specific groups – women, LGBTQ+, and Black heritage, to differentiate their offerings.

For example, Christopher Street Tours provides LGBTQ+ walking history tours in the West Village of New York City, and a group called She Shapes History in Canberra, Australia, provides women’s history tours.

One company in South Africa, Curiocity , provides Black history tours to visitors.

“We’re hosting a lot of groups from the Black American community and South America,” said Bheki Dube, CEO and founder of Curiocity. “We’re seeing a massive increase in that market.”

Similarly, a marketplace called Tourifique aims to become the go-to place for Afrotourism bookings. It offers African-themed travel experiences in North and South America, such as walking tours of African diaspora sites in Colombia and Brazilian dance classes with Nigerian roots.

“Tourism is changing,” said Charles Shima, Tourifique’s CEO and founder. “If you look at the Gen Zs and the Millennials, they are looking for culturally infused experiences.”

Another company, Civitatis , has found success in catering to the Spanish-speaking market. 

A luxury travel company called Indagare , tailors experiences based on demographic insights, is capitalizing on this trend, too The company is creating trips based on data that shows what women, men, and couples in their 50s and 60s are looking for. 

Larger tour providers are also finding ways to serve demographic niches. Contiki , the largest youth brand with 200 itineraries has evolved from a one-size-fits-all approach to creating trips for more specific groups. They offer vegan food tours, trips for the LGBTQIA+ communities, itineraries for narrower age groups, and some for people with neurodiversity. 

“We are becoming more appealing for neurodiverse travelers, particularly those on the autism spectrum,” said Adam Armstrong, CEO of Contiki. “It’s important that they have their independence and have the same access to travel as their peers.”

4. The AI Revolution

Generative AI is already helping operators and OTAs streamline workloads and provide recommendations to travelers. Large players are using AI to cut costs and speed product launches. But some small operators remain skeptical of its value.

TUI Musement , the experiences arm of TUI Group and one of the biggest players in the experiences space, is using AI to reduce queries to their call center by over 40%, according to Nishank Gopalkrishnan, chief commercial officer of TUI Musement.

The company is also using it to help with content creation. “AI has enabled us to launch products 9% faster, and we expect this to improve further as we integrate AI into our workflows,” Gopalkrishnan said.

Experts expect the growing technology to continue improving these functions. Others say the technology’s real potential lies with its creators. 

“The continued advancements in generative AI will help our 25,000 experience creators who we partner with more efficiently and quickly run their businesses,” Tao Tao, the chief operating officer of GetYourGuide , told Skift. “To us, AI is most immediately useful for taking away time-intensive administrative work from our experience partners.”

Bach said that there is a feeling in the operator space that AI is being overhyped for now, however.

“Your average small operator is not leveraging the technology to increase operational efficiencies beyond using GenAI as a mildly helpful assistant for daily marketing and business needs,” he said. 

5. Climate Change

Shifting seasons and extreme weather are forcing itinerary changes. Sustainability is now “imperative,” not optional, said several industry leaders.

Ben Lyman, head of communications at The Travel Foundation , said that consumer attitudes and travel patterns are changing. But he’s not sure how tour operators will react to increased costs and uncertainty as climate change worsens.

“While legacy experience providers will no doubt maintain business as usual for some years to come, we can expect innovation on the margins,” said Lyman.

Some organizations have extended their peak seasons to Spring and Autumn, adding air conditioning into accommodations and changing itineraries to cope with wildfires. 

“The travel industry can’t ignore the climate crisis,” said Justin Francis, co-founder and Chair of Responsible Travel , an online travel company that promotes ethical and sustainable tourism practices. ”We have no choice but to adapt to it. We also have to be part of the solution.”

Bigger corporations are also morphing their policies to integrate some of these changes.

TUI Group issued sustainability-linked bonds in February. However, some of these efforts have been criticized by some activitists as greenwashing.

“Sustainable tourism and destination development are no longer optional for the travel industry—they’re imperative,” said Gopalkrishnan at TUI.

Nina Boys, vice president of sustainability at Preferred Travel Group , a consultancy for travel businesses and destinations, told Skift that partnerships and collaboration across sectors is key to achieving climate goals.

“Ultimately, the only way that travel and tourism will successfully achieve critical climate action goals and reach net zero is through impactful partnerships and collaboration across sectors,” Boys said. “And by educating and empowering all stakeholders to make better travel choices.”

One American tourist died and another was hospitalized after an ice cave in Iceland partially collapsed in late August during an expedition by a 23-person tour group at the Breidamerkurjokull glacier in southeastern Iceland. An investigation is ongoing . Some people saw it as a one-off event.

“I don’t believe this is something that will start happening more often or will happen again,” said Elín Sigurveig Sigurðardóttir, the chief operating officer at Icelandic Mountain Guides. “This will lead to a thorough investigation and more strict follow up that the companies are following rules and regulations.”

But there is general concern about how climate change could exacerbate these incidents, especially as people rush to see glaciers before they melt in a trend called “last chance tourism.”

“This particular glacier is at sea level, so it’s super low, and it’s melting super fast,” Sigurðardóttir said. “Some scientists say that it’s not wise to do an ice cap tour at this time of year.”

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Q&A: the emerging tech trends impacting travel and tourism

A s the global travel and tourism sector continues to recover from the Covid-19 pandemic, emerging technologies are becoming increasingly key for businesses within the sector.

In particular, artificial intelligence (AI) is being touted as part of the solution to the industry’s staffing crisis.

As Nicholas Wyatt, head of analysis for travel and tourism at GlobalData, told Verdict’s sister site Hotel Management Network in December: “Hotels have struggled to lure back some of the workers that left the industry at the height of the pandemic as the travel sector virtually ground to a halt. This situation has been exacerbated by struggles to attract new workers and the result is an almost worldwide issue with staffing.”

Cybersecurity, meanwhile, has been a rising concern for some time, and that is not going to change. GlobalData associate analyst Megan Cross explained in the same article: “2023 saw several high-profile data breaches, including international hotel chain MGM Resorts’ cybersecurity incident in September. With the scale and sensitivity of data held on travellers, ensuring strong protection measures is imperative.”

Speaking to Hotel Management Network ahead of the Key Themes in Travel & Tourism for 2024 webinar on 20 March , for which registration is now open, GlobalData analyst Monia Borawi discussed the growth of cybersecurity as a critical area of focus, the use of data for customer-focused personalisation and the importance for businesses of investing in emerging technologies like AI.

What has been the most significant tech theme in travel and tourism over recent years?

Borawi: One significant theme for the travel and tourism space in recent years has been cybersecurity. The travel industry holds hugely valuable and sensitive data on every traveller. If these data points are not well protected, there are significant risks for customers, who could have their data stolen. Such breaches can damage a company's reputation. Several high-profile companies within the sector have made negative headlines due to poor cybersecurity measures.

Cybercriminals exploit vulnerabilities within a cybersecurity strategy, so a rigorous approach is central to effective risk management. To tackle cyber threats, a company’s cybersecurity strategy must involve contingency planning, outlining immediate actions, post-breach responses, and an understanding of the company’s current cyber risks. The travel and tourism sector is one of the most susceptible to cyberattacks, ranking third in incidents according to the 2020 Trustwave Global Security Report . With attacks becoming more common and increasingly sophisticated, the risk and impact of cyber-ignorance are escalating.

What will be the most significant tech themes during 2024 and why?

AI has seen a large rise in relevance for the travel and tourism industry. AI is not a new theme but has been incorporated into devices, business applications and productivity tools for some time. The advent of ChatGPT, the language model launched in November 2022 by OpenAI, paved the way for the current hype surrounding this technology. Companies are keen to take advantage of these new capabilities, particularly in areas such as sales, marketing and customer support.

Airlines, airports and travel intermediaries would benefit from investing in the human-AI interaction layer to improve operational efficiency. The lodging and cruises sectors would benefit from computer vision technologies for check-in and boarding processes, while attraction operators could use them for occupancy monitoring. Pattern recognition, planning and forecasting capabilities are extremely useful across all travel industry segments.

Travel executives have also increasingly realised that building more relevant and personalised customer experiences is critical because it helps differentiate their brands in an increasingly competitive market. From hotels to booking sites to social media, executives and CEOs are thinking about the ways personalisation can help them reach and sell to customers more effectively. With more choices open to consumers, travel brands face significant pressure to attract and retain customers. This means even more importance is placed on driving success from the company’s website and marketing channels.

The customer experience is becoming more personalised and the only way to do it is to know enough about each customer. The road to personalisation is paved with data. Customer knowledge comes from the collection and analysis of customer data, which is why data is so important to personalisation. The data collected enables companies to better understand their customers' needs and expectations, make faster and more informed decisions and provide customers with the personalised experiences they crave.

How will the current key themes shape the industry today and in the future?

The integration of AI into the travel and tourism industry is revolutionizing various aspects, from customer service to predictive analytics. AI-powered chatbots and virtual assistants streamline customer interactions, providing personalised recommendations and assistance 24/7. Moreover, AI algorithms analyse vast amounts of data to forecast travel trends, optimize pricing strategies and enhance operational efficiency. As AI continues to advance, its role in automating routine tasks and personalizing experiences will be pivotal in shaping the industry's future, driving greater convenience and satisfaction for travellers while optimizing resources for businesses.

Personalisation has become a cornerstone of the travel and tourism industry, as travellers increasingly expect tailored experiences that cater to their preferences and interests. From personalised recommendations based on past behaviours to curated travel itineraries, companies are leveraging data and technology to create bespoke experiences at every touchpoint of the customer journey.

As advancements in AI and machine learning enable deeper insights into consumer behaviour and preferences, personalised marketing campaigns, dynamic pricing strategies and hyper-targeted offerings will become more sophisticated, enhancing customer satisfaction and loyalty. Furthermore, personalisation fosters a deeper emotional connection with travellers, leading to enhanced brand loyalty and advocacy in an increasingly competitive landscape.

How are companies innovating and investing in current key themes?

Companies are investing in AI-powered technologies to enhance customer experiences and operational efficiency. This includes the development of intelligent chatbots and virtual assistants for personalised customer service, predictive analytics for demand forecasting and pricing optimization and AI-driven recommendation engines to tailor offerings to individual preferences. Major players are also exploring AI applications in robotics for tasks such as luggage handling and cleaning, improving overall service quality and reducing labour costs.

Companies are investing in data analytics and machine learning capabilities to deliver personalised experiences at every stage of the customer journey. This includes leveraging customer data to offer customised recommendations for accommodations, activities and dining options, as well as creating tailored marketing campaigns based on individual preferences and behaviours. Some companies are also implementing dynamic pricing models that adjust rates in realtime based on demand and customer profiles, maximising revenue while ensuring competitive pricing.

How can travel and tourism companies harness key themes for success?

Companies should invest in AI-driven technologies to enhance customer experiences and operational efficiency. By leveraging AI-powered chatbots, virtual assistants and predictive analytics, companies can provide personalised recommendations, streamline booking processes and optimize resource allocation. Embracing emerging technologies such as augmented reality (AR) and virtual reality (VR) can also create immersive and engaging experiences for travellers, setting companies apart from competitors.

Companies should prioritize personalisation throughout the customer journey, from pre-booking to post-trip engagement. By leveraging data analytics and machine learning algorithms, companies can tailor offerings to individual preferences, anticipate customer needs and deliver targeted marketing campaigns. Personalised experiences not only enhance customer satisfaction and loyalty but also drive revenue growth through upselling and cross-selling opportunities.

Overall, by embracing the key themes of AI and personalisation, travel and tourism companies can differentiate themselves in a competitive market, drive customer satisfaction and loyalty and position themselves for long-term success in an evolving industry landscape.

GlobalData’s Key Themes in Travel & Tourism for 2024 webinar on 20 March will examine the impact of several key themes on the travel and tourism sector in 2024, including AI, ESG and personalisation.

"Q&A: the emerging tech trends impacting travel and tourism" was originally created and published by Verdict , a GlobalData owned brand.

The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

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The biggest travel trends for 2024

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If 2022 was all about a return to travel, then 2023 was the year we went further than ever before. Travellers took to the skies, rails, roads and seas to tick off major bucket-list moments, with Arctic adventures, luxury yacht cruises and even the first tourist trip into space .

In 2024, travellers will be putting what’s important to them front and centre of their plans, valuing deeper experiences that leave a positive impact, time spent with loved ones and wellness moments that last well after checkout. We’ll be choosing destinations carefully, slowing it down to enjoy the silence and the stars, indulging in our love of food in new and interesting places, and immersing ourselves in wellness practices that help us live longer.

These are the 20 travel trends likely to guide how we see the world in 2024.

Astro tourism

1. Astro tourism

What’s the trend? Astronomy, of course, is a field of study that has been around since the dawn of civilisation, and the act of gazing up at the stars has long been a source of soul-soothing wonder. Today, the more society falls deeper into an ever-expanding virtual world, the more we feel a need to broaden our horizons in the real universe. Astro tourism, or star bathing, is the act of travelling with the aim of catching sight of astronomical phenomena – disappearing to lands devoid of any pollution, crowds and traffic, where we can focus solely on the skies above and while away hours gazing at the stars, planets and constellations overhead.

Why will it matter in 2024? Increasingly, wellness-centric hotels and spas are creating the space for guests to gaze upwards, watching for comets, spying constellations and identifying patterns in the glittering expanse. In the UK, Port Lympne has opened the Lookout Bubble, a glass dome allowing guests to sprawl out on king-sized beds and study the stars. Further east on the Arabian Gulf, Zulal Wellness Resort is surrounded by the expanse of the Qatari desert – the ultimate destination for pollution-free astromancy, with dedicated workshops and stargazing sessions for families and children looking to learn more about the cosmos. Safari company Desert & Delta organises trips for travellers looking to soak up the stars across Botswana and Namibia, where guests can sleep in tents at remote locations such as the Makgadikgadi Pans, one of the world’s largest salt flats, and spend nights with uninterrupted star vistas. Similarly, Tswalu is a South African safari camp with star beds set on a sleep-out deck in the Korannaberg mountains. And 2024 happens to be a big year, astronomy-wise, from mind-boggling eclipses to spectacular meteor showers – plus, scientists are predicting the best displays of the northern lights in 20 years, according to the Guardian , as we approach the next solar maximum (the sun’s peak of its 11-year activity cycle). Olivia Morelli

2. Eco diving

What’s the trend? A rise in divers choosing their travel destinations based on the sustainability of the scuba centres, and having a more positive, regenerative impact on the ocean once there.

Why will it matter in 2024? In 2022, UK marine ecology charity The Reef-World Foundation found that 95 per cent of divers wanted to book with sustainable operators, but struggled to do so. In response to this, the Professional Association of Diving Instructors (Padi) launched its Eco Center accreditation on World Earth Day (22 April) 2023, with the United Nations Environment Program and Reef-World itself. The steps required to earn this green status are so rigorous – including sharing evidence of conservation activities and a real reduction in environmental footprint – that Padi advised operators to allow at least 12 months to hit the criteria, taking us to… Earth Day 2024. After an initial figure of just 11 worldwide, there are now 100, and Padi has set a goal to reach 660 by 2030 – a 10th of its membership. “South East Asia currently has the highest density (more than 20), along with the Caribbean ,” says Julie Andersen of Padi. So what does this mean for divers and their trips? “The type of conservation work done and reported on depends on the Eco Center,” Andersen explains. “Those in the Caribbean offer coral replanting programmes, key for regenerating coastlines. In Baja, Mexico , they’ve developed citizen science courses, collecting data for whale conservation.” There are also a number of new Padi courses being launched for any diver to take anywhere, including the Global Shark and Ray Census in August 2024, as well as the relaunch of the Coral Reef Conservation Specialty course before December. Becky Lucas

3. Home swapping

What’s the trend? Increasingly, discerning travellers are looking to stay away for longer stretches, while the rise of remote jobs post-pandemic means that working and living abroad has never been more appealing. The catch? Forking out on hefty accommodation fees while you’re at it. Enter home swapping: the perfect solution to guarantee yourself a (free) home abroad while you offer up your own in exchange – for weeks or even months at a time.

Why will it matter in 2024? As the cost of holidaying continues to climb, home swapping is an affordable alternative to splashing out on expensive hotels or Airbnbs. And while the concepts of couch surfing and house exchanges have existed for decades, several slick new platforms are redefining what home swapping looks like today. Twin City, which operates in cities as far-flung as Lisbon and Los Angeles , has curated a community of 1,100 plus carefully vetted users in just eight months. For an annual subscription fee of £150, members can find Twins to connect with through the platform, and are encouraged to exchange local recommendations for their city as well as their homes, enabling members to feel as if they’re swapping with a trusted friend rather than a stranger. Meanwhile, Kindred, a home-swapping platform where members rack ​​up credits for each night that they exchange homes, raised $15 million in funding this year to expand operations across the USA and Europe, and currently has 10,000 plus homes in more than 50 cities. Members simply pay a cleaning and service fee for each stay, while the cost of the stay itself is free. Or skip out on membership fees entirely and head straight to TikTok, where Gen Z appears to be spearheading the home-swapping movement on social media. Inspired by cult film The Holiday , trending tags #houseswap and #homeswap have garnered more than 23 and 20 million views respectively, with users utilising the platform as a means to advertise their homes, discover like-minded peers to swap with and document their adventures along the way. Gina Jackson

4. Train stations are the new food destinations

What’s the trend? Train stations around the world are usually passed through as quickly as possible, having not been designed for commuters to stay and hang out. Nowadays, as travel delays increase and visitors want more local experiences, it pays for train stations to welcome travellers with shops, restaurants and bars for them to explore. In an effort to create a more dynamic visitor experience, historic train stations are being revamped, with bespoke food and drink offerings as an integral part of the redesign.

Why will it matter in 2024? As train stations are renovated to accommodate more travellers and update old infrastructure, local restaurants and bars are being added to attract more customers. In 2023, the new Moynihan Train Hall in New York City became home to The Irish Exit, a bar from the team behind the acclaimed Dead Rabbit, and Yono Sushi by trendy BondST, plus outposts of beloved NYC restaurants Pastrami Queen and Jacob’s Pickles, with Mexican hotspot La Esquina coming soon.  Platform 1 a new bar and restaurant that opened in November underneath Glasgow Central Station . The cave-like space, with its historic brick arches, serves street-food-style dishes and craft brews made in the on-site microbrewery, plus there’s an outdoor beer garden. As part of its renovation, Toronto’s Union Station launched Union Market in May 2023 with favourite local food retailers Manotas Organics, Chocolatta Brigadeiro’s, Patties Express and Kibo. Meanwhile, in Somerset, Castle Cary station is in the process of a revamp, with nearby hotel The Newt creating a creamery, cafe and co-working space, which is set to open in 2024. Also on tap for the next few years is the completed renovation of 30th Street Station in Philadelphia, with plans for a 20 per cent increase in concession space that will focus on local purveyors. Devorah Lev-Tov

5. Sports tourism

What’s the trend? No longer the domain of lads on tour keen to sink as many pints as possible with one eye on a football game, sports tourism has evolved in the past few years with a new generation – and type – of sports fan emerging thanks to glossy TV documentaries ( Formula 1: Drive to Survive , we’re looking at you). Now, we’re taking our fandom out of the house and following a host of different sports in destinations across the world, planning holidays that hinge around seeing games, races and other activities in exotic locales, and extending trips on either side to see the sights too.

Why will it matter in 2024? A little event known as the Olympic and Paralympic Games anchors the 2024 sports calendar. It kicks off in Paris in late July and runs until early September , during which time more than a million tourists are expected to check in across the French capital. The games have inspired city-wide projects such as the €1.4-billion clean-up of the Seine, which , all going well, will allow public swimming in the river for the first time in a century. Elsewhere, the Tour de France starts in Italy for the first time in 2024, with competitors speeding off in Florence before heading to Rimini on the Adriatic coast and then north to the Apennines through Emilia-Romagna. New bike routes in the area have been released by tour operators such as Ride International Tours and Ride Holidays for cycling enthusiasts keen to join in the fun. Sarah James

6. Coolcationing

What’s the trend? For the vast majority of folk, summer holidays used to be about following the sun, seeking the heat – watching the mercury climb and hitting the sands. With the intense, record-breaking temperatures of recent years, however, many are considering travelling in the opposite direction: booking "coolcations" in temperate destinations, which also benefit from being less crowded.

Why will it matter in 2024? Rising temperatures caused by the climate crisis have resulted in the hottest recorded summer in the UK – just over 40℃ in July 2022 – while 2023, with a sweltering summer in much of Mediterranean Europe, North America and China – is on track to be the hottest year ever. Little wonder that many travellers are thinking again before booking literal hotspots such as the South of France and Sicily in July or August. A survey for luxe travel network Virtuoso found that 82 per cent of its clients are considering destinations with more moderate weather in 2024. Destinations such as Iceland, Finland and Scotland, according to Intrepid Travel, along with Latvia, which is surging in popularity. “We’re seeing an increase in those holidaying further north,” says Andrea Godfrey of Regent Holidays. “Scandinavia and the Baltics are both getting noticed more: they offer a more pared-back style of holiday but have some lovely beaches, and forests and lakes for both relaxation and adventure activities.” Cooler temperatures are particularly well suited to family travel too. “We’re getting far more enquiries from families for destinations that offer summer sun but also respite from the high temperatures being experienced in beach resorts across the Med,” says Liddy Pleasants, founder of family specialist Stubborn Mule Travel. “Kayaking in Norway, with its midnight sun, for instance, and cycling or hiking in Slovenia, which is also very good value.” Time to ditch the SPF50… Rick Jordan

Gig tripping

7. Gig tripping

What’s the trend? For years, athletes and wellness gurus were the big headliners at retreats. But rock stars are, well, the new rock stars of travel. Call it the Swift Effect. Destination concert business is up more than 50 per cent, led mostly by Taylor Swift, says Janel Carnero, a travel advisor at Embark Beyond. In the USA, tickets for Swift’s Eras Tour cost thousands and were still impossible to score. Music fans are realising they can pay less and have a more memorable experience by seeing their favourite pop icons perform in say, Amsterdam or Milan . Tours from performers such as Pearl Jam, U2, Doja Cat and Madonna will anchor trip itineraries, while music festivals (Glastonbury sold out in less than an hour) will be major catalysts for travel.

Why will it matter in 2024? New music festivals, including Untold in Romania's Cluj-Napoca, are introducing travellers to undiscovered destinations, says Alexandrea Padilha of Fischer Travel. And it’s no longer just about the music, says Carnero. “It’s the social aspect of sharing experiences with friends,” she adds. Hotels and travel companies have taken note and are creating the equivalent of backstage VIP experiences for guests. Global adventure collective Eleven has recently introduced Music with Eleven. The programme’s dedicated team of music-industry insiders (including Chris Funk, guitarist from the Decemberists) custom design itineraries that might include sitting in on a recording session at Flóki Studios, just outside the Arctic Circle at Deplar Farm in Iceland. And Rhythm & Sails hosts musicians on its catamarans. The company’s music director, Anders Beck of the jam band Greensky Bluegrass, curates the line-up of artists who perform sessions onboard and in ports as you island hop around the Caribbean . Jen Murphy

8. Resorts will help you biohack your health span

What’s the trend? Longevity is the latest wellness buzzword thanks to best-selling books such as  Outlive  and the hit Netflix documentary  Live to 100: Secrets of the Blue Zones . Between 2021 and 2022, venture-capital investment in longevity clinics more than doubled from $27 million to $57 million globally, according to analysis from longevity research and media company Longevity.Technology. Now, the science of extending life and optimising health has become the focus at hotels. Blue Zones retreats are the new boot camps and even sybaritic resorts are offering the latest biohacks. Poolside vitamin IV anyone?

Why will it matter in 2024? Since the pandemic, feeling good trumps looking good. “People have become aware of the critical importance of developing a more proactive, preventive approach to health on all levels,” says Karina Stewart, co-founder of Kamalaya, a wellness retreat in Koh Samui, Thailand . This means a new willingness to go beyond diet and exercise and embrace sci-fi-sounding bio-regenerative treatments such as ozone therapy and hyperbaric oxygen chambers, both on offer at Kamalaya's new Longevity House. Luxury hotel brands are embracing the trend too. Six Senses Ibiza recently teamed up with biotech company RoseBar to offer guests full diagnostic testing. Maybourne Hotel Group is collaborating with wellness tech pioneer Virtusan to help guests boost performance. And Four Seasons Resort Maui at Wailea administers treatments such as stem cells and NAD+ (aka the fountain of youth) through its partnership with Next Health longevity centre. At 1 Hotel Hanalei Bay in Kauai, guests are welcomed with a B12 shot instead of bubbles and the resort’s new wellness-specific rooms come with recovery-boosting mod cons including infrared light mats. If the trend continues, the secret to longevity may be as easy as taking more holidays. Jen Murphy

9. Peak season gets the cold shoulder

What's the trend? There’s been a dramatic recent increase in shoulder season travel to Europe’s most popular destinations (particularly France , Spain , the UK and Italy ), which is set to continue in 2024. Luxury travel specialists Original Travel has launched new shoulder season itineraries to locations traditionally in demand during the summer – including the crystalline seascapes of Sardinia and Corsica – after seeing 14 per cent more bookings for September 2023 than for August 2023. Pegi Amarteifio of Small Luxury Hotels of the World shares similar insights. “Comparing phone reservations in 2023 against 2019, we’ve seen a 33 per cent increase for March to May and a 58 per cent increase for September to November , a pattern reflected across our other booking channels too.”

Why will it matter in 2024? A combination of social, economic and environmental factors is driving this trend into 2024. The cost of living crisis means a heightened focus on value. For 62 per cent of respondents to Booking.com’s 2024 travel trends survey, this is a limiting factor for 2024 travel planning, so much so that 47 per cent of respondents are even willing to take children out of school for cheaper off-peak travel. Shoulder season travel is also becoming more attractive due to rising temperatures, and more feasible due to flexible working. Layered on top of these practical considerations is an emotional motivation too: travellers are craving authenticity more than ever, seeking a tranquil, local feel when abroad, rather than Where’s Wally beach scenes. Toyo Odetunde

10. Private group travel

What’s the trend? The post-pandemic desire to gather friends or family and embark on a shared holiday experience shows no sign of abating – in fact, it’s on the increase in luxury travel, as people appreciate the benefits and savour the moment, from 3G family groups to 50-something empty-nesters keen to rekindle life-long friendships. Just don’t take Succession ’s family outing to Tuscany as a role model.

Why will it matter in 2024? “While some predicted group travel would peak post-pandemic, we’ve seen it have a lasting, positive impact with private group bookings continuing to be a dominant trend,” says Tom Marchant of Black Tomato, for whom group travel now accounts for 30 per cent of bookings. The company has just launched its See You in the Moment series to cater for the demand: it uses a mood board of over 35 experiences themed around key flash points, from The Meal (a backcountry feast served on the North Rim of the Grand Canyon, for example) to The Challenge (rafting down the Apurímac in Peru, perhaps), all designed to create lasting memories. For Scott Williams, meanwhile, multi-generational travellers are thinking big: why take one house when you can take a whole estate, such as Meli on Paxos in the Greek Islands, which sleeps 17? Other groups are taking to the water, with Red Savannah reporting an increase in bookings for Turkish gulets, Egyptian dahabiyas and Indonesian phinisis. Scott Dunn have seen an increase in bookings amongst groups of friends, with 30 per cent of respondents in a recent survey saying they were planning trips for 2024 that included ski trips to France, adventure travel in South and Central America, and beach breaks on Antigua and Barbados. Empty-nesters are also a growing force, with groups of couples in their 50s to 70s hiring villas in the shoulder season for cultural weeks away, and all-female groups – mainly aged between 50 and 65 – who are proactive in wanting to renew long-term friendships. “We had one repeat group that included several cancer survivors,” says Sarah-Leigh Shenton at Red Savannah. “A hammam afternoon in Turkey was a deeply bonding experience and they’ve since travelled to Jordan and Sicily together.” Rick Jordan

11. AI aims to be your sidekick

What's the trend? Early last year, after OpenAI’s ChatGPT broke the record as the fastest-ever growing consumer app, travellers started playing around with AI chatbots to get inspiration on where they could go. More recently, major travel booking platforms have started to integrate AI chatbots into the booking experience. But if 2023 was the year of AI chatbots wanting to plan your trips , 2024 will be all about how AI aspires to be your travel sidekick. A wave of new AI-powered features and products aims to support travellers on the ground – all while raising concerns around the potential negative impacts as AI becomes more widely integrated with our travels.

Why will it matter in 2024? AI will start to make more real-time interventions in our travels in 2024. One practical example is live translation , which Samsung plans to launch on its 2024 Galaxy devices. Imagine calling somewhere you want to visit to get information without worrying about whether staff speak the same language as you. Another example is greater AI personalisation in popular apps you already use. Uber’s CEO Dara Khosrowshahi has recently touted the company's increasing use of personalised AI algorithms , which will learn about your habits and make suggestions based on what you’re doing. For the true early adopters, real-time travel interventions could also mean ditching your screen entirely and clipping a screenless personal translator and travel assistant to your chest. This is the unusual idea behind the new talking and projecting AI Pin from Humane , a start-up backed by investors including OpenAI’s Sam Altman, that promises to function a bit like the universal translator from Star Trek . Will anyone want to actually wear the pin or will it go the way of previously hyped devices such as Google Glass? It certainly raises a host of ethical questions about privacy and data protection. Yet the more that AI products successfully help in addressing on-the-go problems, the more travellers will come to rely on them too. JD Shadel

12. Skip-gen travel

What’s the trend? Skip-gen travel describes when grandparents holiday with grandchildren, in other words, "skipping" a generation. “In the past few months, I've had around twice as many enquiries as usual for grandchild/grandchild bookings,” says Clio Wood, founder of family retreat company &Breathe . “There’s been a rising trend of grandparents taking their grandchildren away,” agrees Ollie Summers, Head of Sales at bespoke operator Scott Dunn . “Often to places that have a sentimental meaning to them.”

Why will it matter in 2024? Several travel agencies have created itineraries to cater specifically for this demand in 2024. “Skip-gen safaris are emerging as a micro-trend from the UK, reflecting a niche traveller group now well established in the US luxury market,” says Liane Goldring of Mahlatini Luxury Travel . “The grandparents are usually in their 70s and still active enough to fully embrace a fully guided safari adventure.” Original Travel, meanwhile, has relaunched its Bonding Holidays Collection , featuring trips focussed on discovering something new together, such as its 14-day Family Ranching itinerary in the American West. Some of this growth can be attributed to big-ticket lockdown promises coming to fruition. Now, amid the UK’s cost of living crisis, parents are also keen to make the most of the time and childcare support of their typically baby boomer, more comfortably retired parents. Plus, the global ratio of living grandparents to grandchildren is higher than ever, thanks to a combined increase in life expectancy and drop in the number of children per person. We’re even said to be living in the "the age of the grandparent". Don’t expect this trend – or your grandparents – to slow down anytime soon. Becky Lucas

Glamorous train travel

13. Train travel gets glam

What’s the trend? Rising climate consciousness has fuelled a rail travel revival, the luxury train niche is reaching new heights of popularity, extravagance and ambition. Travel booking platforms are reporting growing demand for luxury rail trips , where the journey is, yes, the destination. In fact, new design-forward train lines increasingly rival the finest hotels for the culinary experiences and bells and whistles on offer.

Why will it matter in 2024? A new wave of rail lines and itineraries launching in 2024 puts an emphasis on deeper immersion into the culture and landscapes of the destinations, which are more and more off the beaten track. Responding to growing demand for luxury train travel among its user base, specialist platform Railbookers plans to launch arguably the most geographically extensive and expensive luxury train itinerary around. With prices per person starting at $113,599, the 80-day Around the World by Luxury Train voyage will cross four continents and 13 countries. Beginning in August , the slow journey will string together existing luxury rail trips including Canada’s Rocky Mountaineer from Vancouver to Jasper and India’s Maharajas Express from Delhi to Mumbai. In Asia, the previously paused Eastern & Oriental Express is making a grand comeback starting in February, with carriages getting an upscale revamp and its legendary route being retraced through Malaysia's landscapes. Meanwhile, Japan is a hot destination for its scenic train journeys such as the exclusive Train Suite Shiki-shima , which quickly closed applications for its 2024 trips due to demand. And in Europe, six new train lines will commence or terminate in Rome under Accor's La Dolce Vita umbrella, with suites designed by starchitects Dimorestudio, building on the cultural legacy of the famous Orient Express . JD Shadel

14. Restaurateur-owned hotels

What’s the trend? Restaurants and hotels are the two linchpins of the hospitality industry. And naturally, the two are often intertwined on one premises. Until recently, though, most hotels weren’t started or owned by restaurateurs. Yet as food-focused travel keeps increasing, with people hankering for the next hot reservation and planning entire trips around discovering a culture through its food, it makes sense that restaurateurs are adding hotelier to their CVs – and ensuring their new properties have impressive food offerings. We’d be remiss not to mention Nobu, which began as a restaurant in 1994 and in 2013 launched its global hotel brand, as a harbinger of the trend.

Why will it matter in 2024? Just as design brands (RH, West Elm) have opened hotels in recent years, now restaurateurs are getting in on the action. In the USA, restaurateur and 12-time James Beard award nominee Sam Fox has just launched the Global Ambassador in Phoenix, Arizona, with five restaurants. Santa Barbara’s Good Lion Hospitality is relaunching Petit Soleil , a Californian wine country boutique hotel, with a new bar and restaurant slated for next spring. The Lafayette Hotel & Club was debuted last summer in San Diego by Arsalun Tafazoli, founder of a local hospitality group that operates 16 bars and restaurants. The hotel has five restaurants and bars, with two more opening by the end of the year. In Dallas, Harwood International, which owns a dozen or so restaurants in the area, opened Hôtel Swexan in June. In the St Gallen region of Switzerland two hotels were recently added to beloved restaurants: the revamped Mammertsberg  and  Gasthaus Traube . In Slovenia, AS Hotel is a new place to stay launched Sebastjan Raspopović, son of chef Svetozar Raspopović-Pope of renowned restaurant Gostilna AS in Lublijana. Aside from a restaurant by Raspopović-Pope, the hotel has an eatery by Michelin-lauded chef Ana Roš. Finally,  R48 , and its lauded Chef’s Table, was opened in Tel Aviv last spring by R2M Hospitality Group, which also runs restaurants CoffeeBar and Herzl 16. Devorah Lev-Tov

15. Silent travel

What’s the trend? In an age of overstimulation, silence might be just what we need from our travels in 2024. Offering a chance to restore and reset, silent travel represents a more mindful kind of trip, one that doesn’t leave you needing a holiday to recover from your holiday. Silent meditation retreats are an increasingly popular wellness trend, but silent travel also encompasses secluded nature resorts, sleep retreats , quiet hotels , silent walking tours and even silent disco and concert experiences.

Why will it matter in 2024? Saturated with stress and screen time, many of us are looking for ways to disconnect. The silent walking trend that recently took TikTok by storm reflects a growing impulse to escape the noise of our tech-fuelled lives and embrace the quiet, with promising implications for wellbeing. One 2015 study suggests silence may help to stimulate brain development, while another found that two minutes of silence during or after relaxing music increased the music's calming effects. With the Global Wellness Institute forecasting a 21 per cent increase in wellness tourism in the next two years, what better counter to the chaos of our always-on lives than silence? Silent travel is also part of a move towards more sustainable tourism. Quiet Parks International , for example, offers unique nature experiences in dedicated quiet spaces, reducing noise pollution for the surrounding wildlife. Silent travel opportunities abound in 2024. Kick off the year with a silent retreat in Portugal (with Innate ) or Italy (with Mandali ). More adventurous silent-seekers can trek the peaceful Japanese Kumano Kodo trail, or explore Finland’s Arctic landscape with a Silence & Nature Tour . For a tailor-made silent experience, Black Tomato’s Blink camp offers luxury accommodation in the world’s most remote settings, while its Get Lost programme promises to help you find yourself by getting lost in a far-flung location. Tasha Kleeman

16. Urban gardens

What’s the trend? Never mind the biophilic office and those pot plants you forget to water: whole cities are going green as architects and planners create leafy microclimates amid the grey concrete to help keep us cooler, connect communities and even feed us.

Why will it matter in 2024? Having trees and gardens in our cities is a pretty good idea. King Nebuchadnezzar certainly thought so, which is why his Hanging Gardens of Babylon made it into travel’s first-ever bucket list – the Seven Wonders of the Ancient World – back in the 2nd century BC. Nowadays planting trees creates much-needed shade, stores carbon and increases biodiversity, but it also makes our cityscapes so much nicer. While Valencia, an early adopter of urban greening with its 12km-long Turia Garden in 1986, is the 2024 European Green Capital, France is busy planting trees like there’s no tomorrow: go to Paris for the 2024 Olympics and you’ll spot budding new forests growing in Place du Colonel-Fabien, Place de Catalogne and in the Charonne district, while Bordeaux’s Grandeur Nature project includes urban cooling islands, micro-forests and rain gardens. All of which will doubtless be discussed at the ISHS Green Cities 2024 symposium, hosted by RHS Garden Wisley in Surrey, England, in September. Meanwhile, on Cyprus – an island that experienced temperatures of 44℃ in 2023 – the new Salina Park opens in time for summer shade in the seaside city of Larnaca. In Brazil, Rio’s Hortas Cariocas is a groundbreaking achievement that will be completed by the end of 2024: the largest urban vegetable garden in the world, connecting 56 community gardens across favelas and schools. And in London, the £1-billion Google building in King’s Cross will show just what can be done with one structure. Designed by Thomas Heatherwick, the "landscraper" – only 11 storeys high but stretching out longer than the Shard is tall – is hoped to provide a blueprint for future urban projects: running along the rooftop is a multi-level garden, with wildflowers, lawns and decked seating areas, set with more than 55,000 plants and 250 trees. Can you dig it? Rick Jordan

17. Back-of-house tours

What’s the trend? Greener hotels giving us a look behind the scenes to show us – not just tell us – they're sustainable. We don't mean a look-see at solar panels or composting, but heart-lifting experiential tours that help us appreciate why it matters to support socio-economic uplift through tourism. In South America, Blue Apple Beach invites visitors to get up close and personal with the community work it does in Colombia through its impact fund. Founder Portia Hart wanted more than token-gesture carbon offsetting, where locals themselves could decide how money was spent. In Africa, guests of the Bushcamp Company contribute to initiatives through the Luangwa Conservation and Community Fund. A popular excursion in Zambia is visiting the boreholes that are installed with outreach funds. Each pump provides fresh drinking water to hundreds of people a day, and visitors who spend time with those gathered get a very tangible insight into how such provisions funded by hospitality can literally change lives in regions most affected by a warming planet.

Why will it matter in 2024? Transparency is on the up as the European Union's Corporate Sustainability Reporting Directive comes into force and greenwashing is coming close to being officially outlawed. A year of droughts, floods and heatwaves also reminds us we need to make better-informed choices in our travel planning – and all the better if we can also get a crash course in the science and sociology of positive impact. Experiences that go beyond explaining responsible practices, but demonstrate a deep respect for communities on the climate-change frontlines and help make their challenges relatable to visitors are especially helpful. Juliet Kinsman

18. Wild feasting

What’s the trend? Have you ever noticed how food always tastes better outdoors? But in today’s modern world many of us are more used to eating a sandwich while staring at a screen. Wild feasting describes the trend for beautifully curated culinary experiences in natural environments with the incorporation of hyper-local and foraged ingredients. In Sweden, for example, you can tap into a network of do-it-yourself outdoor restaurants where you book a table in a scenic location, search for nettles, birch leaves, lingonberries and trumpet chanterelles, and then cook them on an open fire according to a recipe card provided by a Michelin-grade chef.

Why will it matter in 2024? A greater range of wild feasting opportunities will give urbanites a chance to properly connect over food. Leading the way is Noah Ellis, founder of the UK's Nomadic Dinners. “Since launching in 2018, we experienced compounded year-on-year growth for our feasting and foraging experiences,” he says. In 2024 he will be hosting a new series of fire feasts, including one set among the bluebells. Also tapping into the zeitgeist is TikTok star Alexis Nikole Nelson (aka the Black Forager) who will publish a book about wild food in 2024. And don’t forget, 2024 is the last year you will be able to eat at Copenhagen ’s legendary, foraging-focused restaurant Noma before it turns into a test kitchen and closes to the public. Another innovator is Holmen Lofoten’s Kitchen On The Edge Of The World series in the Norwegian Arctic Circle, where guests can participate in four nights of wild feasts cooked by top chefs. In 2024, these will include Lennox Hastie, José Pizarro and Heidi Bjerkan. Ingunn Rasmussen, owner of Holmen Lofoten, says: “Now, as when we were little kids, gathering around a bonfire in the wilderness, sharing stories, feasting under the stars in these magical, remote surroundings is one of the absolute highlights, both for our guests and for us.” Jenny Southan

19. Plan-free travel

What's the trend? Saying no to endless scrolling to plan every inch of a trip, and saying yes to spontaneity instead. The power of the algorithm-spawned era of Fomo travel is waning, with those once secret spots made Insta-famous becoming tired and cookie-cutter, and the drive to plan a trip around them losing momentum. The rising counter movement is travel with no plans at all.

Why will it matter in 2024? The plan-free appeal is going one step further in 2024. Booking.com recently reported that 50 per cent of UK travellers want to book a surprise trip in 2024, where everything, even the destination, is unknown until arrival. And it’s possible to do it via travel companies such as Black Tomato, whose Get Lost service offers customers the ability to simply select a preferred environment – polar, jungle, desert, mountain or coastal – and leave its team decide everything else. “While we launched Get Lost several years ago, post-pandemic we’ve seen a notable and rising uptick in bookings and enquiries,” says Black Tomato co-founder Tom Marchant. Journee offers a similar surprise element, with travellers only finding out where they’re going at the airport. The service, which includes a full itinerary and access to a team via Whatsapp, is particularly popular with solo female travellers, while overall demand has grown so much that the London -based brand recently launched trips in the USA. Lauren Burvill

20. Frontier tourism

What’s the trend? To go above and beyond. Or below and under. As crossings of the tumultuous Drake Passage to Antarctica rack up millions of TikTok views and traffic jams form on Everest, canny travellers are seeking more individual, less obvious experiences that combine thrill-seeking with more meaningful self-empowerment.

Why will it matter in 2024? One person’s frontier is another’s backyard, of course, so frontiers are entirely subjective here. For some, this could mean being the first to camp under the stars in a remote landscape, or hike an ancient pilgrimage trail that’s been off the map for centuries. It’s still possible to bag a rare place on a Kamba African Rainforest Experience in the Republic of the Congo, being one of just 12 people to explore a game park the size of Belgium. Black Tomato, meanwhile, is designing an intrepid new expedition to the remote Mitre Peninsula in Argentina, along with a trip in Peru navigating the Sacred Valley of the Incas by raft. “This sort of adventure goes beyond bragging rights and is more akin to self-empowerment and the gratification of pushing our own horizons,” says Black Tomato co-founder Tom Marchant. The Ultimate Travel Company is also heading to Peru, a country repositioning itself for luxury travellers, with stays at Puqio, its first tented exploration camp,, in the remote Colca Valley in the Southern Peruvian Andes. Wilderness camping is also pegging out fresh terrain in Kyrgyzstan, with yurt stays on the steppes trending for 2024, according to Wild Frontiers, as is Mongolia ; while Albania, Mongolia, Pakistan and the Empty Quarter of Oman are all on the radar for an increasing number of travellers. And while the space-age pods of White Desert have already sold out for New Year’s Eve 2024 and 2025, latter-day frontiersfolk can take the path less travelled and explore the frozen continent’s southern coast (99 per cent of visitors go from South America to the northwest) with The Ultimate Travel Company’s new Ross Sea cruises, seeing the Ross Ice Shelf and Transantarctic Mountains. Don’t forget to pack your penknife. Rick Jordan

Domestic tourism is on the rise – here’s how hoteliers can capitalise

Giles Fuchs

Hoteliers should note the changing tastes and preferences of domestic travellers. Namely, they are now putting a premium on local immersion, social responsibility, and sustainability. And so, in order to benefit from the renewed growth of this kind of tourism, hotels can highlight these aspects, while making a concerted effort to appeal to younger customers, who are currently more likely to go overseas for their holidays.

Local immersion

Utilise your surroundings and conditions to the best of your ability. The British weather can be tempestuous at best and a recent report didn’t help to dispel this view, recording that it has been the worst British summer on record in 100 years. As hoteliers, we are experts in entertaining guests no matter the weather and we must put those skills to good, to end our rural communities’ reliance on the sun.  For instance, an activity that isn’t weather- dependent to partake in is one of Burgh Island’s regular murder mystery weekends, while events such as the Bigbury Net Zero environmentalist group ‘island assembly’ — hosted by our hotel — have also helped to bring new custom to the community in recent years.

One way to offer these kinds of local experiences to guests is to partner with the community: its businesses and its people. For instance, hoteliers can aim to source ingredients locally. This aligns with guests’ culinary tastes, and it also helps hotels build robust connections with local businesses.

Further, hotels can reach out to local artisanal producers and distilleries to offer tours, tasting courses, and other gastronomical experiences to their guests. At Burgh, we are proud to source 80% of our kitchen ingredients from within a 30-mile radius of our hotel – a practice that lets us offer guests the best of Devon’s local produce.

The same applies to cultural and heritage activities. Hotels can partner with local guides, museums, or galleries to provide walking tours and similar excursions. Unique regional experiences are very much in vogue when it comes to domestic tourism, and with the right local partnerships the hotel trade can reap the benefits.

For one, hotels, however grand, cannot hold themselves aloof from the local community. This is not just a social responsibility, but one that reaps commercial benefits. Increasingly, tourists want to be fully engaged in their holiday destinations. According to a recent survey by the hospitality sector observer Mabrian, tourists now rank immersion in the local area almost as highly as more conventional holiday activities like poolside lounging. [2] But, at Burgh, we understand the role our local community plays in shaping the island into a sought-after destination. We are committed to ensuring that they remain an integral part of our vision. For instance, we welcome those who are not guests at our establishment to join us for our daily cream tea, a concoction of yours truly. By actively engaging with locals and providing communal spaces and events for all to come together, we hope to preserve Bigbury-on-Sea’s tight-knit community, while providing all the benefits of a bustling tourism industry.

Light-touch travel

Tourists are also becoming more concerned about their environmental impact. They want their vacations to be as carbon neutral as possible, and are concerned about the effects of possible ‘overtourism’ on the places that they are visiting – when polled, half of all tourists would be willing to pay higher costs for a more sustainable holiday. [3] To thrive amidst the revival of domestic travel, hotels should aim to answer these concerns.

For one, hoteliers can take steps to show guests that sustainability is important to them, and is embedded in the day-to-day running of their establishments.

At Burgh Island, we have made a conscious effort to do this, building solar panels on our disused tennis courts. We also ensure that all recyclable waste is in fact recycled rather than simply thrown away and are always looking for ways to minimise our water and energy use while maintaining the same standards of service that our guests expect. All lights in our hotel use energy-efficient lightbulbs, and our outdoor lights are equipped with timers to prevent unnecessary use.

Hotels can also take steps to reduce the possible negative side-effects of tourism on local communities. Procuring from local providers is an excellent way to do this, making sure that the community shares fully in the financial benefits of tourism in the area.

In fact, hotels that cater mainly to the domestic market are uniquely capable of meeting these concerns about overtourism. They are often small and boutique, and so do not dominate their local areas. For example, Burgh Island is tucked away on a tidal island in rural Devon and has a capacity of only 25 rooms. Hotels like these can offer guests a relaxing getaway that does not crowd out the local community.

(Really) getting away from it all

Another area of focus for hoteliers looking to attract domestic custom is the youth market. McKinsey’s recent report showed that younger guests take an equal number of domestic and foreign trips – despite, on average, having smaller disposable incomes than older travellers. There is clearly a marked consumer preference at work here that hoteliers ought to address.

But nothing about this is inevitable. The British hotel sector is demonstrably able to attract younger guests. This has chiefly been shown by the growth of ‘staycations’ over the last decade or so – something that was driven overwhelmingly by millennial holidayers.

For younger tourists, the main virtue of this kind of a staycation is its potential as a real detox, away from both the cares of ordinary life, as well as the din and overcrowding that is often found in more traditional holiday destinations. Therefore, the sector should lean into its advantages on this front in order to attract a younger clientele, offering a relaxed and tranquil home away from home.

Domestic tourists now want trips that are sustainable, relaxed, socially responsible, and immersive in the local area. As the sector grows anew, hoteliers should adapt their services and facilities in order to benefit fully.

[1] https://www.mckinsey.com/featured-insights/mckinsey-explainers/what-is-the-future-of-travel

[2] https://mabrian.com/blog/evolving-traveller-behaviour-the-rise-of-experiential-travelling/

[3] https://www.euronews.com/my-europe/2023/06/27/50-of-tourists-want-sustainable-holidays-despite-higher-costs-bookingcom#:~:text=A%20Booking.com%20survey%20found,encounter%20obstacles%20in%20this%20process

Owner, Burgh Island Hotel

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