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Frequently asked questions

Can i cancel my booking.

Yes – any cancellation fees are determined by the property and listed in your cancellation policy. You'll pay any additional costs to the property.

If I need to cancel my booking, will I pay a fee?

If you have a free cancellation booking, you won't pay a cancellation fee. If your booking isn't free to cancel anymore or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property, and you'll pay any additional costs to the property.

Who's going to charge my credit card and when?

Generally, the property is responsible for charging your card. If payment is instead handled by Booking.com, this will be stated clearly in your booking confirmation.

You usually can expect to pay during check-in or check-out at the property. However, there are some exceptions, like properties that require a prepayment for all or some of the total amount. Again, this will be stated clearly in your confirmation and payment policies.

If there's no prepayment policy, it’s also possible that the property might take a test payment from your card before you stay. This is a temporary hold, that’s used to validate your card and guarantee your booking. Unlike a real charge, this test payment will be returned to your card.

Can I make changes to my booking (i.e. change dates)?

Yes! You can make changes to your booking from your confirmation email or at Booking.com. Depending on the property's policy, you can do the following:

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I can't find my confirmation email. What should I do?

Be sure to check your email inbox, spam, and junk folders. If you still can't find your confirmation, go to booking.com/help and we'll resend it to you.

Can I make a reservation without a credit card?

You'll need a valid credit card to guarantee your reservation with most properties. However, we offer a number of hotels that will guarantee your booking without a card. You can also make a booking by using someone else’s card, provided you have their permission. In this case, confirm the card holder’s name and that you have permission to use their card in the "Special requests" box when booking.

Why was I charged?

The charge you see could be any one of the following:

Pre-authorization: A pre-authorization is just a validity check that temporarily blocks an amount roughly equivalent to the cost of your reservation on your credit card. The amount will be unblocked after a certain amount of time. How long this takes will depend on the property and your credit card provider.

Deposit or prepayment: Some properties require a deposit or prepayment at the time of reservation. This policy is clearly highlighted during the reservation process, and you can see it in your confirmation email as well. If your reservation allows for free cancellation, this amount is returned to you if you choose to cancel it.

Our Customer Service team is always there if you need help with a payment issue. You can go to booking.com/help to get in touch with us.

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Pet policies are always displayed on the property’s page under "House rules."

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Welcome to My Viking Journey®

Designed exclusively for you to prepare for your upcoming voyage, customize your travel experience, and manage your bookings. Sign in or create your account and get started today.

Manage Your Booking

The countdown to your departure has begun. You can complete your Guest Information Form, make payments, confirm cruise preferences, print your travel documents, book shore excursions and make dining reservations and spa appointments.

Review & Manage Flights

Use My Viking Journey to fully customize your flight itinerary, including seat assignments, flight upgrades, or change your dates of travel and preferred airports. You can also add a stopover before or after your cruise and add flight preferences.

Explore Life On Board

Enjoy a virtual tour of your ship by exploring each deck, including the spacious public areas and your stateroom. Learn about our onboard amenities, dining venues, cultural enrichment programs and more.

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Complete your guest information form.

Once you have made your booking, you can complete your Guest Information Form. This is a first step to finalize travel documents and airline reservations.

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Schedule and make online payments using ACH or credit card. It is safe, secure and fast.

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One complimentary excursion is included in every port of call. These thoughtfully curated experiences provide insights into local culture, history and attractions.

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My Viking Journey gives you access to important documents, such as your Passenger Ticker Contract, visa requirments and packing tips.

Find answers to questions you may have about your upcoming journey, including travel documents, life on board your ship, foreign currency and more.

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2024-2026 OCEAN CRUISE AND AIR FARES:  Offer applies to bookings made from August 1-31, 2024. Terms & conditions for select promotions may vary. $25 deposit is applicable to all itineraries except World Cruise products. Special fares plus up to FREE roundtrip airfare valid on select departures of Canada & New England Scenic Shores; Eastern Seaboard Discovery; Grand Hawaii & Polynesia; Hawaiian Islands Sojourn; Panama Canal & Central America; Panama Canal & the Pacific Coast . Airfares may vary on other gateways & departures. Airfare does not have to be purchased to get cruise\cruisetour offer. All prices are in US dollars and for US residents only. Additional restrictions may apply. 2024 : Pay in full by at time of booking if within 120 days of departure. 2025 : Pay in full by September 30, 2024. 2026 : Pay in full by March 31, 2025. Offer may be withdrawn at any time without prior notice. Offers Expires August 31, 2024.

*$25 DEPOSIT:  For itineraries 35 days or less, a $25 deposit applies to January 2025 & onward departures; for itineraries greater than 35 days, a $25 deposit applies to March 2025 & onward departures; World Cruise products excluded; call for details.

GENERAL RESTRICTIONS:  Cruise fares listed are cruise only in U.S. dollars, per person, based on double occupancy. Single supplement savings are off applicable rates. Cruise fares listed are valid for U.S. residents only. All fares and offers are for new bookings only and are subject to availability, may not combinable with other offers except Viking Explorer Society Travel Credits and Viking Referral Rewards, are capacity-controlled and may be withdrawn at any time without prior notice. Special fares are based upon published full brochure fares; cruise fares do not include pre-paid charges, optional facilities, and personal charges, as defined in the terms and conditions of the  Passenger Ticket Contract  which may be viewed elsewhere on this website. Full brochure fares may not have resulted in actual sales in all stateroom categories and may not have been in effect during the last 90 days. Promotional fares may remain in effect after the expiration date. Air promotion applies to roundtrip flights only from select Viking Cruises U.S. gateways and includes airport-to-ship or hotel transfers, air taxes and air fuel surcharges. Roundtrip airport transfers are included when air is purchased with a cruise or cruisetour package; if air is not purchased from Viking, transfers may be purchased separately. All transfers must be in conjunction with a Viking-purchased cruise, cruisetour, land extension or extra hotel nights. Viking reserves the right to correct errors or omissions and to change any and all fares at any time. For up-to-date prices, please call Viking or your Travel Agent. Additional terms and conditions may apply. Complete terms and conditions may be found in the  Passenger Ticket Contract .

AIR UPGRADE:  Upgrade to Premium Economy air from $999 per person or Business Class air from $3,499 per person based on select gateways and dates. Premium upgrades may not be available on all departures. Additional airline-imposed baggage charges may apply; for more information visit  Airline Luggage Restrictions  . Air prices are per person based on cruise/cruisetour check-in date and include transfers plus all government taxes/fees of approximately $160 and air fuel surcharges. Air seats are limited; airfares are subject to change and are not guaranteed until full payment of air is received. For more information about customized air services and US gateways, visit the  Viking Air Plus

NOTE:  International flights depart the U.S. one day prior to check-in date. Paid Business or Premium Economy Class may require travel in economy on flights within North America or Europe. Premium economy is limited to specific airlines and we may not be able to accommodate based on aircraft type and availability. Roundtrip airport transfers are included when air is purchased with a cruise or cruisetour package; if air is not purchased from Viking, transfers may be purchased separately. All transfers must be in conjunction with a Viking-purchased cruise, cruisetour, land extension or extra hotel nights.

How to See Your Past Reservations on Booking.com

If you frequently book hotels through Booking.com, you may need to look back at old reservations to get reservation numbers, view trip details, or pull up receipts. Booking.com makes it simple to see all your previous bookings in one place.

If you’re short on time, here’s the quick answer: Log into your Booking.com account, go to the My bookings section, and filter by time period to see all past reservations.

In this comprehensive guide, we’ll walk through the various ways to find and view your reservation history on Booking.com. You’ll learn how to access bookings across devices, use the Booking.com mobile app, change reservations, leave reviews, and use your booking history to plan new trips or business travel.

Accessing Your Booking History

Whether you’re a frequent traveler or just someone who likes to plan ahead, it can be helpful to have a record of your past reservations . Booking.com makes it easy to access your booking history, allowing you to review details of past trips and keep track of your travel history.

Here’s how you can see your past reservations on Booking.com:

On the Booking.com website

If you made your bookings on the Booking.com website , you can easily access your booking history by following a few simple steps.

First, go to the Booking.com homepage and log into your account. Once you’re logged in, look for the “My Bookings” section. 

Here, you’ll find a list of all your past reservations, including details such as the dates of your stay, the property you booked, and any special requests you made. You can also view and print your booking confirmations for reference.

Via the mobile app

For those who prefer to manage their bookings on the go, Booking.com also offers a mobile app that allows you to access your booking history from your smartphone or tablet.

Simply download the app from the App Store or Google Play, log into your account, and navigate to the “My Bookings” section. From here, you can view all your past reservations and access important details about each booking. The app also allows you to make new bookings, manage existing reservations, and get personalized recommendations for your next trip.

On linked accounts

If you have linked your Booking.com account with other travel platforms or services, such as Google or Facebook, you may be able to access your booking history through those accounts as well. This can be a convenient option if you prefer to have all your travel information in one place.

Simply log into the linked account and navigate to the appropriate section to view your past reservations. Keep in mind that the availability of this feature may vary depending on the specific platform and the settings you have chosen.

Having access to your booking history can be incredibly useful for a variety of reasons . It allows you to keep track of your travel expenses, compare prices and accommodations for future trips, and easily reference important details about your past stays.

So next time you’re planning a trip or simply want to reminisce about a past adventure, take advantage of Booking.com’s easy-to-use booking history feature.

Viewing Reservation Details

When it comes to managing your past reservations on Booking.com, it’s important to know how to access and view the details of each booking . Understanding the reservation number, hotel information, room type and rate, as well as guest details, can help you keep track of your travel history and make any necessary changes or inquiries.

Reservation number

The reservation number is a unique identifier assigned to each booking you make on Booking.com. It serves as a reference point for retrieving and organizing your past reservations.

To find your reservation number, simply log in to your Booking.com account and navigate to the “My Reservations” section. Here, you’ll be able to see a list of all your bookings, along with their corresponding reservation numbers.

Hotel information

Once you have accessed your past reservations, you can click on a specific booking to view more detailed information about the hotel. This includes the name and address of the hotel, as well as any additional contact details provided.

If you need to get in touch with the hotel for any reason, having this information readily available can be quite convenient.

Room type and rate

Another important aspect of viewing reservation details is knowing the room type and rate you booked . This information allows you to confirm the specifics of your reservation, such as the number of beds or amenities included.

Additionally, by reviewing the room rate, you can keep track of your travel expenses and ensure that you were charged correctly.

Guest details

Lastly, viewing the guest details associated with your past reservations can be helpful for various reasons . It allows you to double-check the names of the guests included in the booking, ensuring that everyone is accounted for.

Furthermore, having access to guest details can be useful if you need to update any personal information or make changes to the reservation .

By familiarizing yourself with the process of viewing reservation details on Booking.com, you can easily retrieve and manage your past bookings. Whether you need to refer back to a specific reservation for future reference or need to make changes to an existing booking, having this knowledge will make the process smoother and more efficient.

Searching and Filtering Reservations

When it comes to finding your past reservations on Booking.com, the platform offers several useful search and filtering options. By utilizing these features, you can quickly locate the specific reservation you are looking for. Here are some effective ways to search and filter your past reservations:

If you remember the approximate date of your past reservation, Booking.com allows you to search for it by date . Simply enter the range of dates you are interested in, and the platform will display all the reservations made within that time frame.

This is particularly helpful if you want to review your bookings from a specific period or if you are trying to recall a reservation made during a particular holiday or event.

By Destination

If you are unsure about the exact date but remember the destination of your past reservation, Booking.com enables you to search by destination . Enter the name of the city or specific location where you made the reservation, and the platform will show you all the bookings associated with that destination.

This feature is especially useful if you frequently travel to the same place or if you want to revisit your previous stays in a particular location.

Name Searches

In case you can’t recall the date or destination, Booking.com also offers the option to search for past reservations by name.

If you remember the name under which you made the reservation, simply enter it into the search bar, and the platform will provide you with a list of all the bookings associated with that name. This can be handy if you made a reservation for someone else or if you used a different name when booking.

By utilizing these search and filtering options, you can easily navigate through your past reservations on Booking.com. Whether you want to reminisce about previous trips or need to retrieve important information from a previous booking, the platform makes it convenient to access your booking history.

Managing Upcoming Reservations

Change or cancel bookings.

Booking.com provides a user-friendly platform for managing your upcoming reservations. If you need to make changes to your booking, such as modifying the dates, adding or removing guests, or even canceling the reservation altogether, you can easily do so through your account.

Simply log in to your Booking.com account, navigate to the “My Reservations” section, and select the booking you wish to modify. From there, you will have the option to make the necessary changes or cancel the reservation.

It’s important to note that each property has its own cancellation policy, so be sure to check the terms and conditions before making any changes. Some properties may allow free cancellation up to a certain date, while others may have a non-refundable policy.

Understanding the cancellation policy will help you make informed decisions and avoid any potential charges or fees.

Add special requests

Booking.com understands that travelers often have specific needs or preferences when it comes to their accommodations. Whether you require a room with a specific view, need a crib for your little one, or have any other special requests, you can easily communicate these to the property through your Booking.com account.

Once you have made a reservation, you can go to the “My Reservations” section, select the booking you wish to add special requests to, and click on the “Edit your stay” button. From there, you will be able to specify your preferences or requirements in the designated section.

The property will do its best to accommodate your requests, although it is important to note that they cannot guarantee availability of specific amenities or services.

Print or email confirmations

After making a reservation on Booking.com, it’s always a good idea to keep a copy of your confirmation for reference.  Booking.com allows you to conveniently print or email your reservation confirmation directly from your account.

To access your confirmation, log in to your Booking.com account and navigate to the “My Reservations” section .

Find the booking you want to obtain the confirmation for and click on the “Print confirmation” or “Email confirmation” option. This will generate a PDF version of your confirmation that you can either print or send to your email address for safekeeping.

Having a printed or digital copy of your confirmation is useful for several reasons. It serves as proof of your reservation, contains important details such as check-in/check-out times and property contact information, and can be handy to have on hand during your travels.

Leaving Reviews for Past Stays

One of the great features of Booking.com is that it allows users to leave reviews for their past stays. This is a valuable tool for both travelers and property owners, as it provides honest feedback and helps others make informed decisions about where to stay.

Whether you had an amazing experience or encountered some issues during your stay, leaving a review can make a difference.

Review prompts from Booking.com

Booking.com makes it easy to leave reviews by sending prompt emails after your stay. These emails prompt you to rate your experience and provide feedback on various aspects of your stay, such as cleanliness, comfort, and location.

By taking a few minutes to share your thoughts, you can help future travelers make the right choice.

Posting public feedback

Once you have completed the review prompts, Booking.com gives you the option to post your feedback publicly. This means that other users will be able to read your review and benefit from your insights.

Posting public feedback not only helps other travelers, but it also incentivizes property owners to maintain high standards and improve their services based on customer feedback.

Uploading photos

In addition to leaving a written review, Booking.com also allows you to upload photos of your stay. This is a great way to showcase the property and give other travelers a visual representation of what to expect.

Whether it’s a stunning view from your hotel room or a delicious meal at a local restaurant, sharing photos adds an extra layer of authenticity to your review.

Remember, your reviews and feedback can have a significant impact on the travel community. By sharing your experiences, you contribute to a more transparent and reliable platform for travelers around the world.

Booking.com makes it easy to find any past reservation, with detailed information available at your fingertips. You can even leave feedback on hotels you’ve stayed at to help other travelers.

Next time you need to look up a old reservation number or date for travel planning, budget reports, taxes or any other reason, you can quickly access that information through your Booking.com account. Happy future travels!

Sara Thomas is the founder of HotelChantelle.com, a website dedicated to hotel safety products that travelers can use for added security and peace of mind.

After an unsettling hotel stay during a work trip, Sara realized a need for portable products that could secure hotel rooms. She launched HotelChantelle.com to provide devices like hidden camera detectors, portable door locks, and other discreet safety tools for travelers.

With a background in law enforcement, Sara understood the vulnerabilities of hotel rooms and wanted to empower travelers to protect themselves. She heads up a team that tests and reviews innovative security products for travelers to use in hotels globally.

Sara is committed to helping travelers feel relaxed and secure during hotel stays through access to protective gear they can easily take on any trip. The site covers products like personal safety alarms, RFID blocking gear to prevent digital pickpocketing, and items to safeguard personal data and belongings in lodging.

When she's not reviewing new products or running the site, Sara enjoys planning family vacations using the safety tools she sells on HotelChantelle.com. She lives with her husband and kids in Atlanta.

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A booking reference number, also referred to as a PNR, is a six-digit alphanumeric code that appears after the "Booking reference" or "PNR" field on your ticket (for example: B8XYZ6). Valid characters in a booking reference are letters (A to Z) and numbers (1 to 9).

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How to Find Trip.com Phone Number: A Step-to-Step Guide

by Trip.com

July 18, 2024

Benefits of Trip.com Call Service

• Personalized Customer Service : Trip.com call service provides personalized customer service where customers can directly speak to a representative to solve their queries or issues.
• 24/7 Availability : Trip.com call service is available 24/7 , which means customers can reach out to them at any time of the day or night.
• Multilingual Support : Trip.com call service offers support in 40 languages , making it easier for customers from different regions to communicate their concerns effectively.

Trip.com Phone Number List

Step 1: enter the trip.com app to find trip.com phone number, step 2: enter trip.com customer service page.

Step 3: Choose Trip.com Call Service to Find Trip.com Phone Number

Step 4: Find Trip.com Phone Number of Other Countries&Regions

* The screenshots are only for reference.

Trip.com Phone Number

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• 3. Step 1: Enter the Trip.com App to Find Trip.com Phone Number
• 4. Step 2: Enter Trip.com Customer Service Page
• 5. Step 3: Choose Trip.com Call Service to Find Trip.com Phone Number
• 6. Step 4: Find Trip.com Phone Number of Other Countries&Regions
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