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These SalesLink Terms of Service (these “Terms” ) constitute a binding contract between American Airlines, Inc. ( “American” ) and you, both individually and in your capacity as an employee, contractor, owner, sole proprietor, agent, or other representative of a travel agency, travel management company, or corporate customer of American (“ Company ”).  These Terms apply to any use by you of American’s SalesLink Insights Portal available at https://saleslink-insights.aa.com ( “SalesLink Insights” ) and/or American’s SalesLink Services Portal available at https://saleslink.aa.com (“SalesLink Services” ), or any related websites, applications or contents contained in or linked through either SalesLink Insight or SalesLink Services (collectively referred to as, “SalesLink” ). By clicking “I Agree” or otherwise enrolling in or logging in to SalesLink, you expressly agree to be bound by these Terms. If you do not agree to be so bound, you must not use SalesLink.

Use of SalesLink

American grants you a limited, revocable, personal, non-sub-licensable, non-transferable license to access and use SalesLink in accordance with these Terms. You are responsible for keeping your login credentials secure and you will be responsible for any activity taken using your account on SalesLink Insights and/or SalesLink Services (the “SalesLink Account” ). American may revoke the rights granted to you under these Terms at any time, without prior notice. American reserves the right to withdraw or amend SalesLink in its sole discretion and without notice. These Terms may be revised and modified at any time in American’s sole discretion. All changes to the Terms are effective immediately when posted. Your continued use of SalesLink is your acceptance of the revised and updated Terms.

Restrictions on use: you will not:

• use the SalesLink in any unlawful, infringing, harassing, defamatory, or abusive way;
• use false identifying information or impersonate any person or entity while using the SalesLink;
• attempt to collect any unauthorized information from American, the SalesLink, or other users of the SalesLink, including without limitation third party login credentials;
• copy, publicize, sublicense, distribute, sell, rent, lease, modify, adapt, mirror, create derivatives work based on SalesLink, or otherwise make available your SalesLink Account; or
• interfere with, disrupt, or attempt to make unauthorized access to SalesLink, American’s systems, or the systems of other SalesLink users, including by transmitting any worms, viruses, spyware, malware or any other code of a destructive or disruptive nature.

Representations and warranties: You represent and warrant that you have the legal authority to enter into these Terms, both individually and as a representative of Company.  In addition, you represent and warrant that:

• each individual accessing your SalesLink Account is at least 18 years of age;
• all information you provide to American during registration for use of SalesLink is true, accurate, and complete and you will update your information as necessary to maintain its truth and accuracy; and
• you have all necessary rights and authority to submit information via SalesLink.

Use of data

American’s Privacy Policy, available at https://www.aa.com/privacy , explains how American treats your personal information as well as the personal information of American’s customers.  American’s Privacy Policy is a descriptive statement and is not a contract.  You acknowledge that processing of your personal information in the United States is necessary for American to provide SalesLink.  Prior to using SalesLink to access or use the personal information of any customers or employees of Company, you agree to identify and comply with all laws applicable to your or your Company’s access or use of such personal information, including where applicable, obtaining all necessary consents prior to such use.

Confidentiality

SalesLink may include certain portions of American’s non-public, proprietary information, including information regarding American’s fares, performance data, and the features of SalesLink Insight and/or SalesLink Services ( “Confidential Information” ). You agree and acknowledge that information will not be deemed “public” simply by its availability through the account-restricted portion of SalesLink. You will keep all Confidential Information in strict confidence, and you will not use Confidential Information except for your Company’s lawful personal or internal purposes. You will not use Confidential Information in any way that may be harmful to American or its affiliates. You will not disclose Confidential Information to any third parties.

Termination

American may terminate your SalesLink Account without notice from American if you fail to comply with any of these Terms. Upon termination of your SalesLink Account, you will cease use of SalesLink and destroy all copies, full or partial, of the content from SalesLink in your control. American may change, suspend, remove or disable access to your SalesLink Account at any time without notice to you.  Sections 2 through 15 of these Terms will survive any termination of your access to SalesLink.  In the event that you have multiple SalesLink Accounts (such as separate accounts for use of SalesLink Services and SalesLink Insights) or multiple users from your Company have SalesLink Accounts, in the event that you or any such representative fails to comply with any of these Terms while using any SalesLink Account, American reserves the right to (a) terminate any or all such SalesLink Accounts and/or (b) prohibit you or your Company from creating new SalesLink Accounts. 

Third party materials

SalesLink may display, include or make available content, data, information, applications or materials from third parties (collectively, “Third Party Materials” ). You acknowledge and agree that American is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright, compliance, legality, decency, quality or any other aspect of such Third Party Materials. American does not warrant or endorse and does not assume and will not have any liability or responsibility to you or any other person for any Third Party Materials.

Accuracy of data

You acknowledge that the data provided on SalesLink is provided for your convenience and is subject to change without notice. In the event of a discrepancy between the data on SalesLink and American’s records, American’s records shall control. Nothing in this Section 8 shall alter, amend or restrict Section 10 or Section 11. Nothing in these Terms shall be interpreted as restricting or prohibiting your right to dispute the amount of any incentive payment, as may be set forth in any agreement with American.

SalesLink, together will all trademark, copyright, patent, and other intellectual property rights therein, are owned exclusively by American and its licensors, and nothing in these Terms grants you any right, title or interest in or to any of the foregoing except for the limited license granted in Section 1.

No warranty

USE OF SALESLINK IS AT YOUR SOLE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SALESLINK IS PROVIDED “AS IS” AND “AS APPLICABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND AND AMERICAN HEREBY DISCLAIMS ALL WARRANTIES WITH RESPECT TO SALESLINK, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. AMERICAN DOES NOT WARRANT THAT THE SERVICES OR CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS IN SALESLINK WILL BE CORRECTED, OR THAT SALESLINK WILL BE AVAILABLE IN ALL REGIONS OR LANGUAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of liability

TO THE EXTENT NOT PROHIBITED BY LAW, IN NOT EVENT WILL AMERICAN BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE SALESLINK, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF AMERICAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT WILL AMERICAN’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) EXCEED THE AMOUNT OF FIVE THOUSAND DOLLARS ($5,000). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Indemnification

YOU WILL DEFEND, INDEMNIFY AND HOLD HARMLESS AMERICAN, ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, SUCCESSORS AND ASSIGNS (EACH, AN “INDEMNITEE” ) FROM AND AGAINST ANY AND ALL LOSSES, DAMAGES, LIABILITIES, JUDGMENTS, AWARDS, PENALTIES, INTEREST, FINES, COSTS, FEES OR EXPENSES OF WHATEVER KIND, INCLUDING REASONABLE ATTORNEYS’ FEES, PROFESSIONAL FEES, THE COST OF THE ENFORCING ANY RIGHT TO INDEMNIFICATION HEREUNDER AND THE COST OF PURSING ANY INSURANCE PROVIDERS, INCURRED BY ANY INDEMNITEE ARISING OUT OF YOUR USE OF SALESLINK, OR ANY BREACH OF ANY REPRESENTATION, WARRANTY OR OBLIGATION IN THESE TERMS.

Forum, governing law, and procedural restrictions

These Terms will be governed by and interpreted pursuant to the laws of the State of Texas without giving effect to its principles of conflicts of law. In connection with any claim, demand, proceeding, suit or action arising out of or resulting from these Terms, the parties hereby submit and consent to the exclusive jurisdiction of the United States District Court for the Northern District of Texas and the courts of the State of Texas for all disputes and waive any claim of lack of jurisdiction or forum non conveniens. You agree and understand that you will not bring against American, or any of its affiliated entities, agents, directors, employees, and/or officers any class action lawsuit related to your access to, dealings with, or use of SalesLink

Interpretation 

With respect to these Terms: (a) “include,” “includes,” and “including” shall mean without limitation; (b) the term “or” is not exclusive; (c) headings are for reference only; (d) all references to laws shall mean any law, regulation, statute, rule, or judgment applicable to you or American in connection with your use of SalesLink; and (e) these Terms may be provided in multiple languages for convenience. However, for purposes of legal interpretation, the English language version is the official version and shall prevail.  

Other terms

These Terms constitute the entire agreement between the parties governing the access to, dealings with, and use of SalesLink. In the case of a conflict between these Terms and any other agreement between you and American, these Terms will prevail only with respect to your access to or use of SalesLink. Any failure of American to assert any rights it may have under these Terms does not constitute a waiver of its rights to assert the same or any other right at any other time or against any other person or entity. If any of these Terms are found to be invalid or unenforceable, then the invalid or unenforceable provision will be stricken without affecting the validity or enforceability of any other provision.

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Agency Support

AGENCY SUPPORT—

Business travel centered around you.

As a leader in corporate travel, we’re committed to meeting the needs of you and your travelers. We are ready to assist wherever your travels take you and support your travelers' needs. Live agents are available from 6 a.m. to 8 p.m. CST seven days a week, with our self-service portal, SalesLink ® , available 24/7. Experience the convenience and flexibility of having support at your fingertips for you and your travelers. For contact information, please visit our Contact Us page.

Executive Connections Desk Our Executive Connections Desk (ECD) offers an unmatched level of service to our corporate customers in the U.S. and Canada. Give ECD your corporate identifier or CART number to be provided with our best customer service with the fastest resolution.

SalesLink ® Our industry-leading online service portal provides fast and easy self-service options for your travel agency/booking provided to assist with common service requests, such as assistance with schedule changes, name corrections, travel notices, and customer uncheck for travelers 24/7. Additionally, real-time reporting is to see services performed, thus eliminating the need to contact Agency Support.

To learn more, please visit saleslink.aa.com

Preferred seat access As a corporate customer, you and your travelers enjoy complimentary Preferred seats on aa.com and the mobile app .

Global Sales and Distribution

Privacy overview.

spotnana.com

[email protected]

Spotnana’s Technology as a Service offering is supported in the following regions: US, Canada, UK and Europe

[email protected]

Regions supported: Global

aarongroup.net

Ondrej Volrab [email protected]

Regions supported: East, Central, Northern and Southern Europe

airgateway.com

Jorge Diaz [email protected]

useargo.com

Alexandre Cordeiro Alexandre.Cordeiro @useargo.com

Regions supported: Brazil and Latin America

Uri Sheinkman [email protected]

claritytts.com

[email protected]

easylinkz.com

[email protected]

Aurelio Oliva [email protected]

Regions supported: Mainland China, Hong Kong, Macao, Taiwan, Asia Pacific, North America and Middle East

reserve.com.br

Tiago Quintanilha Tiago.Quintanilha @reserve.com.br

skywide.tech

Christopher Cheng [email protected]

Regions supported: Asia

thomalex.com

[email protected]

tpconnects.com

Maeneth Vergara [email protected]

travelfusion.com

[email protected]

travelndc.cn

Kyle Wang [email protected]

Regions supported: China, Asia-Pacific

tripstack.com

[email protected]

verteil.com

Jerrin Jos [email protected]

Regions supported: India, Japan, Asia-Pacific and EMEA

Wooba Sistemas De Informatica LTDA

wooba.tur.br

Rafael Vieira [email protected]

Regions supported: Brazil, Latin America and Europe

ypsilon.net

[email protected]

travelport.com/theme/ndc

中国民航信息集团 (travelsky.cn)

[email protected]

amadeus.com/en/topic/ndc-new-distribution-capability

• Three-year agreement supports the purchase of one million gallons annually for 2021-2023
• Represents the largest publicly announced SAF agreement by volume between an airline and corporate customer for reducing emissions for employee business travel
• Both American Airlines and Bank of America are anchor partners of Breakthrough Energy Catalyst , committed to provide capital to help accelerate the development of climate-smart technologies including SAF
• Neste’s SAF is made from sustainably sourced, 100% renewable waste and residue materials.
• The sustainable aviation fuel from Neste is 75% less harmful to the environment on average than fossil fuel.
• Neste is the world’s largest producer of sustainable aviation fuel (SAF) refined from waste and residues.
• We are allocating a portion of the carbon reduction benefit we generate through our use of sustainable aviation fuel to Kuehne+Nagel.
• We hope to expand this collaboration model to reflect the demand for SAF, build the market and accelerate the industry’s transition to more sustainable fuel alternatives .
• Kuehne+Nagel is one of the world’s leading logistics companies, with a focus on sea, air and road logistics and developing integrated logistics solutions.
• This agreement pioneers how certificates that allocate the emissions reduction value of SAF can benefit companies seeking to reduce their business travel emissions.
• In an industry-first transaction, this SAF emissions agreement reduces the life cycle emissions from aviation by 3,050 metric tons of carbon dioxide.
• Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500 ® companies.
• Three primary carbon reduction projects are currently supported when our customers purchase offsets through Cool Effect: The Tri-City Forest Project in Massachusetts, For Peat’s Sake in Indonesia and Mirador Clean Cookstoves in Honduras.
• More than 90% of each dollar donated goes directly to helping support carbon reduction.
• Cool Effect is a nonprofit organization that sources high-quality, verified carbon reduction projects across the globe and is recognized for rigorous vetting and full pricing transparency.
• one world ® is the first global airline alliance to unite behind a common target to achieve carbon neutrality.
• Each airline is developing their individual approach to reach this target through efficiency measures, investments in sustainable aviation fuels and more fuel-efficient aircraft, reduction of waste, carbon offsets and more .

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American Airlines Vacations

Save with with AAV Vacation Packages

Destination: United States of America (50 states)

• *Offer: $50 off
• *Minimum spend: $1,500
• *Minimum stay: 3 nights
• Booking dates: 3/1/2024 through 3/31/2024
• Travel dates: 3/3/2024 through 9/30/2024
• Blackout dates:  3/31/2024, 5/27/2024, 6/19/2024, 7/4/2024, 9/2/2024

Destination: Mexico and Caribbean Destinations

• *Offer: $100 off
• *Minimum spend: $3,500
• *Minimum stay: 4 nights
• Booking dates: 3/16/2024 through 3/31/2024
• Travel dates: 3/18/2024 through 9/30/2024

Earn more with AAV milage offers

Hotel: Secrets Resorts & Spas

• Earn 15,000 bonus miles at Secrets Resorts & Spas* 
• Minimum stay: 5 nights
• Minimum spend: $4,500
• Applicable Hotels: Secrets Tulum (CUN), Secrets The Vine (CUN), Secrets Tides (PUJ), Secrets Playa Mujeres (CUN), Secrets Cap Cana (PUJ), Secrets Puerto Los Cabo, Secrets Aura Cozumel , Secrets Bahia Real Resort and Spa (ACE) , Secrets Lanzarote Resort and Spa (FUE), Secrets Mallorca Villamil Resort and Spa (PMI)

Hotel: Velas Resorts

• Earn 25,000 bonus miles at Velas Resorts* 
• Minimum spend: $5,000
• Applicable Hotels: Grand Velas Riviera Maya, Grand Velas Riviera Nayarit, Grand Velas Los Cabos, Grand Velas Boutique Los Cabos, adults only

Hotel: Avis and Budget

• Earn 20,000 bonus miles at Avis and Budget* 
• Minimum stay: 3 nights
• Minimum spend: $1,000
• Applicable Hotels: Arizona: Phoenix (PHX), Tucson (TUS), 

Hotel: Melia Hotels and Resorts

• Earn 15,000 bonus miles at Melia Hotels and Resorts* 
• Applicable Hotels: Melia White House, The Level at Melia White House, ME London, Melia Madrid Princesa, Hotel Villa Marquis, INNSiDE by Melia Amsterdam, Melia Barcelona Sarria, Melia Berlin, INNSiDE Milano Torre GalFa, Melia Frankfurt City

Contact your travel advisor to book your vacation today!

Terms & Conditions

Destination: United States of America (50 states) To receive offer, purchase a vacation package 3/1/2024 through 3/31/2024. Package must include round-trip flights. Offer is valid for new reservations made during promotional booking period. All travel must start after for promotion to apply. Multiple hotel stays are valid for promo as long as the total nights booked is greater than the minimum stay requirements. American Airlines AAdvantage® bonus miles will be awarded to the travelers’ AAdvantage® accounts for each booking within two weeks after travel is complete. Please be sure to enter valid AAdvantage® numbers when creating your online booking. Promotion code cannot be honored retroactively or applied to existing reservations. Promotion code is only valid for reservations booked online at aavacations.com, by calling 1-800-321-2121 or through your preferred travel agent. Only one promotion code may be entered per booking. Rates, travel dates and advance reservation requirements vary per room. Rates may vary depending on travel dates. Blackout dates and other significant restrictions may apply. Vacation packages include government-imposed hotel taxes; some hotels may impose other fees at checkout in addition to the taxes and fees included in this offer. Offer is not valid for group travel, is not combinable, and may be withdrawn or modified at any time. Savings applies to hotel only. When booking air and hotel together, the hotel stay must match the itinerary dates of the air booked or must have a minimum of 3 nights hotel. The hotel in the package must be located in the passenger’s vacation destination.

Destination: Mexico and Caribbean Destinations To receive offer, purchase a vacation package 3/16/2024 through 3/31/2024. Package must include round-trip flights. Offer is valid for new reservations made during promotional booking period. All travel must start after for promotion to apply. Multiple hotel stays are valid for promo as long as the total nights booked is greater than the minimum stay requirements. American Airlines AAdvantage® bonus miles will be awarded to the travelers’ AAdvantage® accounts for each booking within two weeks after travel is complete. Please be sure to enter valid AAdvantage® numbers when creating your online booking. Promotion code cannot be honored retroactively or applied to existing reservations. Promotion code is only valid for reservations booked online at aavacations.com, by calling 1-800-321-2121 or through your preferred travel agent. Only one promotion code may be entered per booking. Rates, travel dates and advance reservation requirements vary per room. Rates may vary depending on travel dates. Blackout dates and other significant restrictions may apply. Vacation packages include government-imposed hotel taxes; some hotels may impose other fees at checkout in addition to the taxes and fees included in this offer. Offer is not valid for group travel, is not combinable, and may be withdrawn or modified at any time. Savings applies to hotel only. When booking air and hotel together, the hotel stay must match the itinerary dates of the air booked or must have a minimum of 4 nights hotel. The hotel in the package must be located in the passenger’s vacation destination.

Hotel: Secrets Resorts & Spas To earn mileage, purchase a vacation package 3/1/2024 through 3/31/2024. Package must include hotel stays at Secrets Tulum (CUN), Secrets The Vine (CUN), Secrets Tides (PUJ), Secrets Playa Mujeres (CUN), Secrets Cap Cana (PUJ), Secrets Puerto Los Cabo, Secrets Aura Cozumel , Secrets Bahia Real Resort and Spa (ACE) , Secrets Lanzarote Resort and Spa (FUE), Secrets Mallorca Villamil Resort and Spa (PMI). Offer is valid for new reservations made during promotional booking period. All travel must start after 3/3/2024 through 9/30/2024 for promotion to apply. American Airlines AAdvantage® bonus miles will be awarded to the travelers’ AAdvantage® accounts for each booking within two weeks after travel is complete. Please be sure to enter a valid AAdvantage® number when creating your online booking. Promotion cannot be honored retroactively or applied to existing reservations. Hotel stay must match length of trip. Cannot be applied to previously booked rooms. Only valid for reservations booked online at aavacations.com, by calling 1-800-321-2121 or through your preferred travel agent. Offer is not valid for group travel and may be withdrawn or modified at any time.

Hotel: Velas Resorts To earn mileage, purchase a vacation package 3/1/2024 through 3/31/2024. Package must include hotel stays at Grand Velas Riviera Maya, Grand Velas Riviera Nayarit, Grand Velas Los Cabos, Grand Velas Boutique Los Cabos, adults only. Offer is valid for new reservations made during promotional booking period. All travel must start after 3/3/2024 through 9/30/2024 for promotion to apply. American Airlines AAdvantage® bonus miles will be awarded to the travelers’ AAdvantage® accounts for each booking within two weeks after travel is complete. Please be sure to enter a valid AAdvantage® number when creating your online booking. Promotion cannot be honored retroactively or applied to existing reservations. Hotel stay must match length of trip. Cannot be applied to previously booked rooms. Only valid for reservations booked online at aavacations.com, by calling 1-800-321-2121 or through your preferred travel agent. Offer is not valid for group travel and may be withdrawn or modified at any time.

Hotel: Avis and Budget To earn mileage, purchase a vacation package 3/1/2024 through 3/31/2024. Package must include hotel stays at Arizona: Phoenix (PHX), Tucson (TUS), . Offer is valid for new reservations made during promotional booking period. All travel must start after 3/3/2024 through 9/30/2024 for promotion to apply. American Airlines AAdvantage® bonus miles will be awarded to the travelers’ AAdvantage® accounts for each booking within two weeks after travel is complete. Please be sure to enter a valid AAdvantage® number when creating your online booking. Promotion cannot be honored retroactively or applied to existing reservations. Hotel stay must match length of trip. Cannot be applied to previously booked rooms. Only valid for reservations booked online at aavacations.com, by calling 1-800-321-2121 or through your preferred travel agent. Offer is not valid for group travel and may be withdrawn or modified at any time.

Hotel: Melia Hotels and Resorts To earn mileage, purchase a vacation package 3/1/2024 through 3/31/2024. Package must include hotel stays at Melia White House, The Level at Melia White House, ME London, Melia Madrid Princesa, Hotel Villa Marquis, INNSiDE by Melia Amsterdam, Melia Barcelona Sarria, Melia Berlin, INNSiDE Milano Torre GalFa, Melia Frankfurt City. Offer is valid for new reservations made during promotional booking period. All travel must start after 3/3/2024 through 9/30/2024 for promotion to apply. American Airlines AAdvantage® bonus miles will be awarded to the travelers’ AAdvantage® accounts for each booking within two weeks after travel is complete. Please be sure to enter a valid AAdvantage® number when creating your online booking. Promotion cannot be honored retroactively or applied to existing reservations. Hotel stay must match length of trip. Cannot be applied to previously booked rooms. Only valid for reservations booked online at aavacations.com, by calling 1-800-321-2121 or through your preferred travel agent. Offer is not valid for group travel and may be withdrawn or modified at any time.

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