thomas cook travel card blocked

What To Do When Your Forex Card Is Stolen or Lost Abroad?

thomas cook travel card blocked

Image Source : corporatetravelsafety.com

Travelling abroad with a Forex Card has many advantages such as convenience and cost-effectiveness. A Forex Card lets you store foreign currency in a card and use it at ATMs and swiping machines abroad. At the same time, the exchange rates you get for foreign currency in forex cards are near live exchange rates and thus cheaper than buying foreign currency as cash from banks. We have in an earlier post covered the Comparison of Prepaid Forex Travel Cards vs Cash, Debit & Credit Card which you can look up.

However, if you lose your forex card abroad then you may lose access to your funds temporarily. That is not a good situation to be in especially when you are abroad.

So what to do when your forex is stolen or lost abroad? Let’s take a look. Also, get the latest Forex Card login links and Forex Card customer care numbers of leading banks and Forex Card providers.

Things To Do When Your Forex Card Is Stolen or Lost Abroad

1. contact forex card customer care.

Contact the Forex Card customer care through phone (or WhatsApp if WhatsApp support is provided). Intimate them about the loss of the card and pursue further steps.

2. Block the Forex Card

Get the Forex Card blocked through customer care so that nobody can misuse your card / withdraw funds from it.

3. Activate the replacement card provided along with your Forex Card welcome kit

Usually, when you buy a Forex Card, there is a replacement card provided along with it in the Forex Card welcome kit. You can use this replacement card when the original forex card is lost. Activate this card and get the balance funds from your lost forex card transferred to the replacement card and start using it.

4. Opt for Emergency Cash assistance feature if available with your forex card provider

Some Forex Card providers have an emergency cash assistance feature. Customers can avail some emergency cash (the amount depends on your card provider) in the event of loss of a forex card abroad. It will be either delivered to your local address abroad or you may have to collect it from a designated pickup point. This amount will be deducted from the balance in your forex card.

5. Login to your Forex Card portal and check the balance amount in the card

Check the balance in your forex card and check whether your funds are intact. In case of any discrepancies immediately alert the forex card provider through customer care.

When you are abroad and lose your forex card, you’d have to get in touch with the forex card customer care. Here, we’ll present to you all the major forex card login links and customer care numbers. We know that when you are abroad it might be difficult for you to call these number and talk to them via phone. This could be because you might not be having a local sim abroad or the pay phone charge is too high (and you don’t have money since you lost your card). So we’ll also discuss the alternate channels of reaching out to customer care such as Email or WhatsApp or Chat which simply requires an internet connection. An internet connection is easy to come by such as hotel wifi, airport wifi or the many public wifi spots in tourists places abroad.

Forex Card Login Links And Customer Care Numbers

Get to know the International Number, Indian Toll-Free numbers and other Customer Care Channels such as Email, Chat, Phone, App, and Web Login Link of various forex card providers.

1. Axis Bank

Axis Bank Forex Card Login – prepaidcards.axisbank.co.in/AxisPortalWeb/

This login works for all Axis Bank Forex cards such as;

⦁ MultiCurrency Forex Card ⦁ World Traveller Forex Card ⦁ Diners Card ⦁ Single Currency Card

Axis Bank Forex Card Customer Care Number

Emergency services such as blocking a lost forex card or regeneration of forex card PIN is available 24×7 through PhoneBanking.

Axis Bank International Toll-Free Number

If you are an Axis bank customer and in any one of the following countries listed above, you can make use of the corresponding toll-free numbers.

Apart from the numbers given above, you can also use these;

Customer Support –  application.axisbank.co.in/webforms/axis-support/

With the Axis Bank customer support link, you can get support for different forex card details like Fees and charges, Reloading forex card, pre-authorization etc.

If you have a complaint, then you may contact the “Grievance Redressal” department to get your problems resolved.

Grievance Redressal – www.axisbank.com/grievance-redressal/

2. HDFC Bank

HDFC Bank Forex Card Login

This login works for all HDFC Bank forex cards such as;

⦁ Multicurrency ForexPlus Card ⦁ ISIC Student ForexPlus Card ⦁ Regalia ForexPlus Card

HDFC Bank Forex Card Customer Care Number

Phone Banking (India): www.hdfcbank.com/personal/ways-to-bank/phone-banking This link covers many HDFC Phone Banking numbers, one for each major city/town across India.

HDFC Toll-Free Number India: 18002664332

Phone Banking (customers outside India): This includes countries such as USA, Canada, UK, Singapore, etc.

HDFC International Toll-Free Numbers

Customer Support – https://www.hdfcbank.com/personal/need-help/contact-us

Feedback/Complaint – leads.hdfcbank.com/CustomerCenter/

HDFC Chatbot – www.hdfcbank.com/htdocs

3. Thomas Cook

Forex Card Login: www.thomascooktravelcards.com/loginuser

This login works for all Thomas Cook forex cards such as;

⦁ Borderless Multi-Currency Prepaid card ⦁ One Currency Card

Thomas Cook Toll-Free Number in India: 1800-2099-100, 1800-270-9920

Thomas Cook International Toll-Free Numbers

4. ICICI Bank

Forex Card Login: www.icicibank.com/travel-card-login.Page

This login works for all ICICI Bank forex cards such as;

⦁ ICICI Goibibo Travel Card ⦁ ICICI Sapphiro Travel Card ⦁ ICICI Coral Travel Card ⦁ ICICI Multi-currency Travel Card

ICICI Toll-Free Number in India: +91 22 3366 7777, +91 40 3366 7777

ICICI International Toll-Free Numbers:

ICICI Bank Customer Support: https://help.icicibank.com/

5. IndusInd Bank

IndusInd Bank Forex Card Customer Care Number

SBI Toll-Free Number in India: 1800-425-3800

SBI International Toll-Free Numbers:

Email: [email protected]

For more toll-free numbers of SBI in other countries take a look at their Contact Us Page

Also Read: 8 Best Prepaid Forex Cards in India For Students and Travellers in 2019 .

For any clarifications on this post, comment below.

Get the best exchange rate and least cost on Multi-currency Forex Card from ExTravelMoney!

About The Author

subhash sivamani

Subhash Sivamani

Related posts.

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Forex Academy

How to activate thomas cook forex card?

  • Post author By Forex Academy
  • Post date 25 April, 2023
  • No Comments on How to activate thomas cook forex card?

Thomas Cook is a well-known travel company that offers various travel services, including foreign exchange services. The Thomas Cook Forex Card is a prepaid travel card designed to help travelers carry foreign currency without the hassle of carrying cash. The card is accepted globally and can be used to withdraw cash or pay for purchases…

thomas cook travel card blocked

Step 1: Purchase the Thomas Cook Forex Card

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Step 2: Load the Card with Currency

Step 3: activate the card, to activate the card, you will need to follow the steps below:, 1. log in to your thomas cook forex card account online or through the mobile app., 2. click on the “activate card” option., 3. enter the 16-digit card number and the 3-digit cvv code on the back of the card., 4. set a 4-digit pin for the card., 5. your card is now activated and ready to use., step 4: use the card, benefits of thomas cook forex card, 2. global acceptance: the card is accepted at over 2 million visa atms and merchants worldwide..

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ATM Locator

ATM Locator - Thomas Cook Borderless Prepaid Card

The information provided through the above link is for general information only. The ATM descriptions have been provided to Mastercard & Visa by the relevant institutions. It is possible that information may be inaccurate or may have changed. We do not assume responsibility for the accuracy of this information.

Please Note: It is currently not possible to use your Borderless Prepaid Card & One Currency Card in a number of countries which have been restricted on account of regulatory requirements. If you attempt to withdraw cash from an ATM or use your Card at merchants in any of these countries, your request will be declined.

The countries currently blocked for transactions are: Afghanistan, Bosnia and Herzegovina, Democratic People’s Republic of Korea(DPRK)- North Korea, Guyana, Iran, Iraq, Lao PDR, Libya, Pakistan, Syria, Vanuatu & Yemen

Thomas Cook Borderless Prepaid Card (Mastercard) & One Currency Card is issued by Thomas Cook (India) Ltd., pursuant to license by Mastercard International. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.

Thomas Cook Borderless Prepaid Card (Visa) is issued by Thomas Cook (India) Ltd., pursuant to license by Visa Inc.

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What Are Travel Cards And How Do They Work?

Table of contents.

Travel today has become difficult due to the pandemic breakout. As things tend to get better and many countries opening their borders for tourism people are gearing up for their next trip. Safe and improved travelling experiences, better transport and technology, necessary safety precautions have made travel easy and convenient. Travelling to a different country would mean planning in advance, arranging for visas and accommodation and ensuring you have a comfortable stay while you are there. While all this is important, the crucial thing that matters most is procuring local currency.  And this is where Travel Cards come extremely handy and useful. In this blog, we will talk about everything you need to know about Travel Cards.

What are Travel Cards?

No matter, which country you visit, money is an important commodity everywhere. Apart from the visa and other things, having local currency is extremely important. However, it is not practically feasible to carry a lot of cash. Also, it is not a very safe option. This is where Travel Cards can be used. Travel cards are an easy, convenient and say way of buying foreign currency and taking it with you when you travel internationally. The traveling cards are in prepaid format and you will have to preload a card with one currency or multiple currencies depending on your travel.

Be it booking hotels or flight tickets or paying for a meal at a restaurant, the Travel Card will be handy at most times. These travel cards are better known as Forex cards and are quite popular with frequent travellers and tourists.

There are two main types of travel cards – one currency card and the multiple currency card, depending on the countries you plan to visit Frequent travellers can opt for the Borderless prepaid travel card which will help them move across nations without having to worry about their Forex needs.

Also Read: Buying Forex For Your International Trip? Consider these points

How does the Forex Travel Card Work?

The Forex card is an incredible tool and a blessing for travellers travelling abroad. This travelling card helps you get the local currency to the country you are travelling to. Earlier forex could be a long, time-consuming and cumbersome task. However, with modern facilities, one can now get the forex delivered to their doorstep.

To buy forex all one needs to do is log into the Thomas Cook website and register, once this is done, relevant documents need to be submitted. Once all the submissions are done and payments are made, you will receive the forex card. The Forex travelling card is a prepaid card and you will have to load it with the foreign currency of the country you are visiting. This enables you to use the card for transactions just like you’d use the credit or the debit card back home.

Forex cards are a boon since they help you keep your wallet light. It also helps you save big time on conversion charges. Imagine paying currency conversion charges for every single transaction. As a rule most, it is recommended that you get 30% of your forex in cash and the other 70% on the forex card. In times of emergency, you can also use the Forex travel card to withdraw cash from an ATM.

Benefits of the Thomas Cook Forex Card:

  • The Thomas cook travel card is extremely safe. It comes protected with a chip and pin and therefore quite safe to use.
  • It is convenient to use. Thomas Cook offers a free replacement in case the card is lost or stolen.
  • This smart forex card can be used to load eight different currencies onto a single card.
  • You can avoid currency rate fluctuations by loading your card in advance.
  • You can reload the card, anytime and anywhere.

To simply put it, the Forex card is like your travel buddy who will help you sail without any hassles while you travel. Thomas Cook Forex Services makes using the Travelcard on the go even better with 24/7 dedicated customer service.

Still, have doubts? Here are a few Frequently Asked Questions.

  • How can I reload my forex card?

Once you have logged in to the website, choose the desired amount and currency. Once this is done, fill in the relevant traveller details, make payments and you will receive the order confirmation. You will receive your forex at a price at the blocked rate.

  • What documents will I require?

All you need is a duly completed A2 form and a copy of the Visa and the airline ticket. The visa and airline ticket copy would be required only when you are heading on a new trip. You do not have to provide visa or ticket details if you are reloading money for the same trip.

  • Can I reload my travelling card online?

Yes, you can reload your travelling card online anytime and anywhere.

  • What is the validity of a forex card?

A borderless multicurrency card has a validity of 5 years. All other forex cards come with a validity of 3 years.

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Borderless Prepaid Card 4+

Thomas cook india ltd., designed for iphone.

  • 1.1 • 35 Ratings

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Description.

The Thomas Cook Prepaid Cards are re-loadable travel prepaid cards for cashless and worry-free travel - for business or for leisure. The prepaid card is the ideal travel partner and a smart, safe and simple alternative to carrying currencies in cash. Now, access your card details anywhere, anytime from your mobile, at just a click. Introducing the Borderless Prepaid Card App – the first of its kind, dedicated app for Prepaid Travel Cards and manage your card on the go.

What can the Borderless Prepaid Card App do for you:

 1. Real time access to your account statement
 2. PIN assistance
 3. In case of emergency Block/Unblock your card
 4. Get access to exciting deals and offers
 5. Manage your card limits on the go
6. Global airport lounge access & much more

Version 3.0.1

Ratings and Reviews

There are too many design issues with the app. I wonder if someone ever tested the functionalities of this app. It’s very poor. The text box to enter your credentials is white background, so the text should be in black or any other darker color. But it’s white that’s such a basic design issue. I wonder if someone even tested how this App works.

Pathetic app

Worst app on app store. 1. Balances are never updated for transactions. You never know where the money went 2. Statements never work. 3. UI is clunky and hard to work with 4. Has security issues. It says use OTP but you can easily bypass it. 5. The amounts show as zero for transactions. 6. On top of all that, they have hidden fees which you will never figure out without spending numerous hours with customer care. Thomas cook should be ashamed to out such an app on AppStore. They should rename themselves as Thomas Crooks.

Horrible App

Terrible experience using the app. Nothing works. Not at all User friendly. Keep getting an option to update but there isn’t any updates available.

App Privacy

The developer, Thomas Cook India Ltd. , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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  • As per RBI norms, the GST is applicable as per travellers.
  • This amount is calculated considering one traveller. You can further add/edit travellers in preconfirmation page which can impact the total amount.
  • You may block foreign currency by paying 2% of total transaction value. This blocked rate will be valid for 2 working days.
  • Disclaimer Note for TCS Tax Collection at Source (TCS) at the rate of 5% will be levied under section 206C(1G)(b) of the Income Tax Act on outbound tour services. Further TCS under section 206C(1G)(a) of the Income-tax Act, 1961 at the rate of 5% will be collected if the aggregate amount exceeds Rs. 7,00,000 in a financial year for remittance out of India under the Liberalised Remittance Scheme of the Reserve Bank of India. The TCS collected will be reflected in the 26AS of the payer for claiming Income Tax credit.
  • Disclaimer Note for non-refund of TCS In the event of cancellation of services and refund of amount, Tax collected at source under section 206C(1G) of the Income Tax Act, 1961 shall not be refunded. The non-refunded TCS will be reflected in the 26AS of the payer for claiming Income Tax credit.
  • TCS is tentatively calculated at 5% for remittances above 7 Lac under Education and Medical purposes, however the final TCS amount would be at 20% for any other purpose which will be displayed during payment.
  • Disclaimer Note for TCS (i) Tax Collection at Source (TCS) at the rate of 0.5% or 5% as applicable will be levied under section 206C(1G)(b) of the Income Tax Act on remittance on account of Education purpose or Medical purpose, if the aggregate amount exceeds Rs.7,00,000 in a financial year under the Liberalized Remittance Scheme of the Reserve Bank of India. (ii) Tax Collection at Source (TCS) at the rate of 20% will be levied under section 206C(1G)(b) of the Income Tax Act on all other remittances not covered in (i) above, if the aggregate amount exceeds Rs.7,00,000 in a financial year under the Liberalized Remittance Scheme of the Reserve Bank of India. The TCS collected will be reflected in the 26AS of the payer for claiming Income Tax credit.
  • Disclaimer Note for non-refund of TCS In the event of cancellation of services and refund of amount, Tax collected at source under section 206C (1G) of the Income Tax Act, 1961 shall not be refunded. The non-refunded TCS will be reflected in the 26AS of the payer for claiming Income Tax credit.

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I have been using the card for last 4 years as a student in USA Card reloads has been in timely manner as and when required during urgency. The Card has been very user friendly all over USA . By holding Thomas cook card had provided with lot of perks, (i.e. free atm withdrawals , emergency cash facility, contact less facility etc. ). Would like to advice everyone to carry Thomas cook card for whatever your travel purpose is as it will make your Travel Smooth.

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Since 2019 I am sending money through your concern to my son Mr. Varunraj who is perusing studies in Italy Palermo University for the past 3 years periodically. I am very proud to be your customer. Really it is very comfortable for me to exchange money to my son's account. Moreover, your concerned staff are very polite and render efficient services to the customers. Reliable & much more secure to transfer money. I wish you to continue your valuable services to me and other customers

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Will carrying a forex card be a better option than carrying cash on my trip to usa, when you think international travel, think thomas cook., need to book us dollar today at best price. how do i go about it, is there any specific time or day when i can buy or sell us dollar, follow us on.

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  1. Thomas Cook travel money card customers told to withdraw money now or

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  2. Thomas Cook prepaid travel cards to close

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  3. Thomas Cook collapse: What it means for your bookings, holidays

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  4. Thomas Cook Borderless Prepaid Card is unaffected by Thomas Cook

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  5. How Could Travel Giant Thomas Cook Fail?

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  6. Thomas Cook Travel Company Collapses, Stranding Thousands

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COMMENTS

  1. Borderless Multi Currency Prepaid card

    With Thomas Cook's range of offerings, travel and foreign exchange woes are things of the past. From offering the best deals on hotels and flights, to arranging for foreign exchange, we take care of all your travel needs. The advantages of Thomas Cook's Borderless Prepaid Card are: 1. Globally accepted:

  2. Thomas Cook prepaid travel cards to close

    Cardholders will need to withdraw any remaining balance before 6 April 2020. Travellers with a Thomas Cook prepaid card are being sent emails claiming its range of prepaid cards is about to close and all remaining funds need to be withdrawn. However, many customers are worried it's a scam. All Thomas Cook Lyk card, Multi-Currency Cash Passport ...

  3. Thomas Cook

    A free account, competitive rates, no overseas fees. The Caxton Currency Card is the most convenient way to carry money abroad. Not only is it great for budgeting, it's also cheap, hassle-free and safe. Load your card with the currency you need and keep all of your money in one secure place, all while gaining access to fantastic rates.

  4. Thomas Cook

    POS Acceptance: You can swipe/wave your Card to pay directly for goods or services online and in store, wherever Mastercard or Visa is accepted respectively. ATM Acceptance: Your Thomas Cook Prepaid Travel Card can be used to withdraw local currency from ATMs displaying the Mastercard or Visa Acceptance Mark respectively. ATM Locator Assistance: To check closes ATM near you, visit the ...

  5. Thomas Cook Prepaid Travel Cards

    Thomas Cook Prepaid Travel Cards. Know. Your Card. Just Received Your Card? Register. Want To Manage Your Card? LOGIN. CUSTOMER SUPPORT.

  6. Thomas Cook

    Login. Login Type *. Card Number *. Please enter the word as shown below. I Agree Terms And Conditions.

  7. How do I get a travel money card? : Thomas Cook

    The Caxton Currency Card is the most convenient way to carry money abroad. Not only is it great for budgeting, it's also cheap, hassle-free and safe. Load your card with the currency you need and keep all of your money in one secure place, all while gaining access to fantastic rates. What's more, you can top up your card on-the-go and ...

  8. Reload Forex Card

    This blocked rate will be valid for 2 working days. ... By holding Thomas cook card had provided with lot of perks, (i.e. free atm withdrawals , emergency cash facility, contact less facility etc. ). Would like to advice everyone to carry Thomas cook card for whatever your travel purpose is as it will make your Travel Smooth.

  9. Can I Withdraw Money From Travel Card? All Questions Answered

    Yes, you can easily reload the Thomas Cook Travel Card online. All you need to do is make an online payment of the required amount on the official Thomas Cook website. Your card will be topped up in minutes! Just keep in mind the prevailing exchange rates when you top-up your Travel Card. ... We shall block the card to prevent its misuse. If ...

  10. Borderless Prepaid Card

    The Thomas Cook Prepaid Cards are re-loadable travel prepaid cards for cashless and worry-free travel - for business or for leisure. The prepaid card is the ideal travel partner and a smart, safe and simple alternative to carrying currencies in cash. ... In case of emergency Block/Unblock your card 4. Get access to exciting deals and offers 5 ...

  11. What To Do When Your Forex Card Is Stolen or Lost Abroad?

    1. Contact Forex Card customer care. Contact the Forex Card customer care through phone (or WhatsApp if WhatsApp support is provided). Intimate them about the loss of the card and pursue further steps. 2. Block the Forex Card. Get the Forex Card blocked through customer care so that nobody can misuse your card / withdraw funds from it. 3.

  12. PDF Borderless Prepaid App User Guide

    CARD BLOCK Select Block Card Note: Unblock Card option is for Temporary block only. Mail us at [email protected] in case of a permanent block. Select your desired action. FAQS Select Help Scroll through to see common FAQs. IMPORTANT CONTACT DETAILS [email protected] 1800-270-9920 (India Only)

  13. Frequently asked questions : Thomas Cook

    When you book a holiday which includes a flight with Thomas Cook you are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.

  14. How to activate thomas cook forex card?

    To activate the card, you will need to follow the steps below: 1. Log in to your Thomas Cook Forex Card account online or through the mobile app. 2. Click on the "Activate Card" option. 3. Enter the 16-digit card number and the 3-digit CVV code on the back of the card. 4.

  15. Buy Forex Travel Cards for International Travel

    Read our blog to understand the benefits and uses of Thomas Cook Forex Travel. Read our blogs for the Importance Of Carrying Forex Prepaid Card While Traveling Overseas. Thomas Cook Offers • Buy Forex card & get Amazon gift voucher worth upto ₹ 500 with additional benefits. • Buy forex card worth $1000 & get one free ATM withdrawal.

  16. What Are Travel Cards And How Do They Work?

    Travel cards are an easy, convenient and say way of buying foreign currency and taking it with you when you travel internationally. The traveling cards are in prepaid format and you will have to preload a card with one currency or multiple currencies depending on your travel. Be it booking hotels or flight tickets or paying for a meal at a ...

  17. ‎Borderless Prepaid Card on the App Store

    The Thomas Cook Prepaid Cards are re-loadable travel prepaid cards for cashless and worry-free travel - for business or for leisure. The prepaid card is the ideal travel partner and a smart, safe and simple alternative to carrying currencies in cash. Now, access your card details anywhere, anytime from your mobile, at just a click.

  18. ATM Locator

    You can use your Thomas Cook Prepaid Travel Card to withdraw local currency from millions of ATMs around the world. ... The countries currently blocked for transactions are: Afghanistan, Bosnia and Herzegovina, Democratic People's Republic of Korea(DPRK)- North Korea, Guyana, Iran, Iraq, Lao PDR, Libya, Pakistan, Syria, Vanuatu & Yemen ...

  19. What Are Travel Cards And How Do They Work?

    The Thomas cook travel card is extremely safe. It comes protected with a chip and pin and therefore quite safe to use. It is convenient to use. Thomas Cook offers a free replacement in case the card is lost or stolen. ... You will receive your forex at a price at the blocked rate.

  20. ‎Borderless Prepaid Card on the App Store

    The Thomas Cook Prepaid Cards are re-loadable travel prepaid cards for cashless and worry-free travel - for business or for leisure. The prepaid card is the ideal travel partner and a smart, safe and simple alternative to carrying currencies in cash. Now, access your card details anywhere, anytime from your mobile, at just a click.

  21. International Money Transfer

    This blocked rate will be valid for 2 working days. Disclaimer Note for TCS ... By holding Thomas cook card had provided with lot of perks, (i.e. free atm withdrawals , emergency cash facility, contact less facility etc. ). Would like to advice everyone to carry Thomas cook card for whatever your travel purpose is as it will make your Travel ...