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Extensive List of Airline Phone Numbers [2023]

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Erin Miller

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Extensive List of Airline Phone Numbers [2023]

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It’s often unusually difficult to track down phone numbers for specific airline departments. Sifting through page after page of web information and attempting to find the right contact can be frustrating, not to mention a waste of time.

That’s why Upgraded Points has done the tedious research for you.

We’ve listed the most useful U.S.-based numbers (at least those that the airlines publicize) for many of the major airlines below. Additionally, we’ve added some general resources at the end of the post, so be sure to check them out.

  • Main Line (Customer Service / Reservations): 1-800-237-6639
  • Reward Program Customer Service (Dedicated Line) :  1-855-412-2650
  • Group Reservations (Dedicated Line) :  1-800-800-9999
  • Hearing & Speech Impaired (TTY / TDD): 1-800-778-4838 (voice) / 1-888-534-3072 (TTY)
  • Special Assistance: email [email protected]
  • Central Baggage Services: email [email protected]
  • Lost & Found:  lost onboard/ lounge, email: [email protected]
  • Lounge/Club Information: Salones Premier / SkyTeam lounges
  • Online Web Support:  none
  • Main Line (Customer Service / Reservations):  1-888-247-2262
  • Reward Program Customer Service (Dedicated Line) :  1-800-361 5373
  • Group Reservations (Dedicated Line) :  1-800-361-7585 or email: [email protected]
  • Hearing & Speech Impaired (TTY / TDD): Dial 711 then 1-833-984-0896 (TTY) / 1-833-984-2045 (video relay)
  • Special Assistance:  1-800-667-4732 or email: [email protected]
  • Central Baggage Services:  1-888-689-2247
  • Lost & Found: 1-888-689-2247 (for bags); other items: contact form
  • Lounge / Club Information: none
  • Online Web Support:  1-844-347-4268
  • Main Line (Customer Service / Reservations):  1-800-237-2747
  • Reward Program Customer Service (Dedicated Line) :  1-800-375-8723
  • Group Reservations (Dedicated Line) :  transfer to group sales at Delta: 1-800-532-4777
  • Hearing & Speech Impaired (TTY / TDD):  no dedicated line, dial 711 and contact Saphir: 1-800-210-6508
  • Special Assistance:  1-800-210-6508
  • Central Baggage Services:  1-800-873-2247
  • Lost & Found:  lost onboard/ lounge: email [email protected]
  • Online Web Support:  1-800-992-3932

Alaska Airlines

  • Main Line (Customer Service / Reservations):  1-800-654-5669
  • Reward Program Customer Service (Dedicated Line) : no dedicated line, dial 1-800-654-5669
  • Group Reservations (Dedicated Line) :  1-800-445-4435
  • Hearing & Speech Impaired (TTY / TDD):  no dedicated line, dial 711
  • Special Assistance:  1-800-503-0101
  • Central Baggage Services:  1-877-815-8253
  • Lost & Found:  online form
  • Lounge / Club Information:  1-800-654-5669
  • Online Web Support: none

Allegiant Air

  • Main Line (Customer Service / Reservations):  1-702-505-8888
  • Reward Program Customer Service (Dedicated Line) : 1-702-800-2088 for myAllegiant Member Services
  • Group Reservations (Dedicated Line) :  No dedicated number; [email protected]
  • Hearing & Speech Impaired (TTY / TDD):  1-702-430-3283
  • Special Assistance:  mention upon main line contact
  • Central Baggage Services:  1-866-719-3910
  • Lost & Found: 1-866-719-3910
  • Weather Advisories: 1-702-719-8111

American Airlines

  • Main Line (Customer Service / Reservations):  1-800-433-7300
  • Reward Program Customer Service (Dedicated Line) :  1-800-882-8880
  • American Airlines Executive Platinum : 1-800-843-6200
  • Group Reservations (Dedicated Line) :  1-800-433-1790
  • Hearing & Speech Impaired (TTY / TDD):  1-800-543-1586
  • Central Baggage Services:  1-800-535-5225
  • Lounge / Club Information:  1-800-237-7971
  • Online Web Support:  1-800-222-2377

ANA (All Nippon Airways)

  • Main Line (Customer Service / Reservations):  1-800-235-9262
  • Reward Program Customer Service (Dedicated Line) :  No number; email [email protected]
  • Group Reservations (Dedicated Line) : none
  • Special Assistance  (Dedicated Line) :  1-800-262-2230
  • Central Baggage Services:  contact airport-specific ANA baggage office
  • Lost & Found:  contact airport-specific ANA baggage office
  • Main Line (Customer Service / Reservations):  1-800-284-2622
  • Reward Program Customer Service (Dedicated Line) : none
  • Hearing & Speech Impaired (TTY / TDD):  1-866-998-3357
  • Special Assistance : Main number or email: [email protected]
  • Central Baggage Services:  1-800-095-8722
  • Lost & Found:  1-800-095-8722

British Airways

  • Main Line (Customer Service / Reservations):  1-800-247-9297
  • Reward Program Customer Service (Dedicated Line) :  1-800-452-1201
  • Group Reservations (Dedicated Line) : 1-844-209-1281 or email [email protected]
  • Hearing & Speech Impaired (TTY / TDD):  1-866-393-0961
  • Central Baggage Services:  1-800-828-8144
  • Lost & Found:  contact airport-specific BA baggage office
  • Lounge / Club Information:  none
  • Online Web Support:  1-800-403-0882

Cathay Pacific

  • Main Line (Customer Service / Reservations):  1-800-233-2742
  • Asia Miles: 1-866-892-2598
  • MP Green, Silver & Gold: 1-855-781-7104
  • MP Diamond: 1-855-449-7488
  • Group Reservations (Dedicated Line) :  none
  • Hearing & Speech Impaired (TTY / TDD):  1-877-609-2233
  • Central Baggage Services:  contact airport-specific Cathay Pacific baggage offices
  • Lost & Found:  contact airport-specific Cathay baggage office

Delta Air Lines

  • Main Line (Customer Service / Reservations):  1-800-221-1212
  • Reward Program Customer Service (Dedicated Line) :  1-800-323-2323
  • Group Reservations (Dedicated Line) :  1-800-532-4777
  • Hearing & Speech Impaired (TTY / TDD):  1-800-831-4488
  • Special Assistance:  1-800-984-8935
  • Central Baggage Services: 1-800-325-8224
  • Lost & Found: 1-800-325-8224
  • Online Web Support:  1-800-455-2720
  • Main Line (Customer Service / Reservations):  1-800-223-6700
  • Reward Program Customer Service (Dedicated Line) :  none
  • Hearing & Speech Impaired (TTY / TDD):  1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
  • Central Baggage Services:  1-800-223-6700 then prompts 1, 4, 3
  • Lost & Found:  1-800-223-6700 then prompts 1, 4, 3
  • Main Line (Customer Service / Reservations):  1-800-777-3999
  • Hearing & Speech Impaired (TTY / TDD):  1-888-320-1576
  • Central Baggage Services:  contact airport-specific Emirates baggage office
  • Lost & Found:  contact airport-specific lost property office

Etihad Airways

  • Main Line (Customer Service / Reservations):  1-877-690-0767
  • Hearing & Speech Impaired (TTY / TDD):  1-855-418-3280
  • Central Baggage Services:  contact main line
  • Lost & Found:  contact main line

Frontier Airlines

  • Main Line (Customer Service / Reservations):  1-602-333-5925
  • Group Reservations (Dedicated Line) :  1-888-601-4296
  • Hearing & Speech Impaired (TTY / TDD):  1-801-401-9001
  • Central Baggage Services:  online form

Hawaiian Airlines

  • Main Line (Customer Service / Reservations): 1-800-367-5320
  • Reward Program Customer Service (Dedicated Line) : 1-877-426-4537
  • Group Reservations (Dedicated Line) :  1-800-367-8058
  • Special Assistance:  1-800-367-5320
  • Central Baggage Services:  1-866-389-6654
  • Lost & Found:  1-866-389-6654
  • Online Web Support:  1-866-586-9419
  • Main Line (Customer Service / Reservations):  1-800-772-4642
  • Group Reservations (Dedicated Line) :  1-844-209-1281

ITA Airways

  • Main Line (Customer Service / Reservations):  1-800-223-5730
  • Group Reservations (Dedicated Line) :  1-800-925-4825
  • Central Baggage Services:  1-800-905-9992
  • Lost & Found:  1-800-905-9992
  • Online Web Support:  1-800-223-5730

Japan Airlines

  • Main Line (Customer Service / Reservations):  1-800-525-3663
  • Central Baggage Services:  contact airport-specific JAL baggage office

JetBlue Airways

  • Main Line (Customer Service / Reservations):  1-800-538-2583
  • Group Reservations (Dedicated Line) :  1-800-538-2583, option 2
  • Hearing & Speech Impaired (TTY / TDD):  1-800-336-5530
  • Special Assistance:  1-855-ADA-LINE (232-5463)
  • Central Baggage Services:  1-866-538-5438
  • Lost & Found:  1-866-538-5438
  • Main Line (Customer Service / Reservations):  1-800-618-0104
  • Special Assistance: 1-844-797-7723 (KLM Cares)
  • Central Baggage Services:  1-877-477-5134
  • Lost & Found: Contact the local KLM staff at that airport
  • Main Line (Customer Service / Reservations):  1-800-438-5000
  • Hearing & Speech Impaired (TTY / TDD):  1-888-898-5525
  • Central Baggage Services:  contact the airport-specific Korean Air baggage office
  • Lost & Found:  online inquiry
  • Main Line (Customer Service / Reservations):  1-800-645-3880
  • Reward Program Customer Service (Dedicated Line) :  1-800-102-5838
  • Hearing & Speech Impaired (TTY / TDD):  1-866-846-4283
  • Special Assistance:  1-516-296-9580
  • Central Baggage Services: online form
  • Lost & Found: online form

Singapore Airlines

  • Main Line (Customer Service / Reservations):  1-800-742-3333
  • Reward Program Customer Service (Dedicated Line) :  1-312-843-5333
  • Group Reservations (Dedicated Line) : online form
  • Special Assistance: online form
  • Central Baggage Services:  contact airport-specific Singapore Airlines baggage office

Southwest Airlines

  • Main Line (Customer Service / Reservations):  1-800-435-9792
  • Reward Program Customer Service (Dedicated Line) :  1-800-445-5764
  • Group Reservations (Dedicated Line) :  1-800-433-5368
  • Hearing & Speech Impaired (TTY / TDD): 1-800-535-1305
  • Central Baggage Services:  1-888-202-1024

Spirit Airlines

  • Main Line (Customer Service / Reservations):  1-855-728-3555
  • Hearing & Speech Impaired (TTY / TDD): no dedicated line, dial 711
  • Lost & Found:  contact airport-specific Spirit baggage office

United Airlines

  • Main Line (Customer Service / Reservations):  1-800-864-8331
  • Reward Program Customer Service (Dedicated Line) :  1-800-421-4655
  • Group Reservations (Dedicated Line) :  1-800-426-1122
  • Hearing & Speech Impaired (TTY / TDD):  1-800-323-0170
  • Special Assistance:  1-800-228-2744
  • Central Baggage Services:  1-800-335-2247
  • Lounge / Club Information: email [email protected] or call 1-866-822-5827
  • Online Web Support:  email [email protected] or online form

Virgin Atlantic Airways

  • Main Line (Customer Service / Reservations):  1-800-862-8621
  • Reward Program Customer Service (Dedicated Line) :  1-800-365-9500
  • Special Assistance:  1-888-747-7474 or contact form
  • Central Baggage Services:  1-800-880-6253
  • Lost & Found:  1-800-880-6253

General Tips for Travelers with Disabilities

The Department of Transportation (DOT) has a toll-free hotline for travelers with disabilities: 1-800-778-4838/1-800-455-9880 (TTY/TDD).

Available 9 a.m. to 5 p.m. (EST), Monday through Friday, the hotline aims to:

  • Provide general information to consumers about the rights of air travelers with disabilities
  • Respond to requests for printed consumer information
  • Provide”real-time” assistance for air travelers with time-sensitive disability-related issues

General Baggage Tips

For issues with delayed/lost baggage , it is imperative to speak with a baggage claim assistant prior to leaving your arrival airport. This will ensure a PIR is made (Property Irregularity Report). Without this report, most airlines cannot begin looking for your bag, nor can they be held responsible for the bags in question.

General Lost and Found Tips

If you’ve left something at a TSA Security Checkpoint, try the TSA Hotline phone number: 1-866-289-9673.

AirportLostAndFound.com is a global lost and found cloud database. Their public database claims to feature lost property listings from over 10,000 major airports and airlines around the globe. It’s worth checking out if you’re having difficulties recovering an item through your specific airline.

Each airline has a number of different ways you can get in touch — from phone numbers for Reservations to social media channels to Lost and Found. Having these numbers and methods of contact handy will make contacting these airlines a much easier experience, especially when you need help fast.

Frequently Asked Questions

How should you contact airline customer support if you're hearing or speech impaired.

If you’re hearing or speech impaired, many airlines may have a dedicated line, or extension that you can dial to receive the assistance you need. Additionally, you could dial 711 for TTY or contact the airline via email depending on how pressing your question is.

How do I speak to a person at American Airlines?

You can speak to American Airlines reservations by dialing 1-800-433-7300.

How do I speak to a Delta representative?

Delta’s reservation department can be contacted at 1-800-221-1212.

Who can I call to book a flight?

Most airlines themselves have reservation departments, and this is usually the best place to start if you need to purchase an airline ticket.

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About Erin Miller

An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publications.

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TRAVEL AGENCY RESOURCE CENTER

Welcome to the Frontier Airlines Travel Agency Resource Center. This is vital information our travel agency partners need to help our mutual customer, the Frontier Airlines traveler.

CONTACT  FORM

Travel agents can submit requests and inquiries using the form available at

https://frontiercswprod.powerappsportals.com/contact-us/travel-agency/

CONTACT INFORMATION

NOTE: Please DO NOT provide this information directly to consumers!

MANAGE TRAVEL

The Manage Your Trip section of www.flyfrontier.com allows travelers or their Travel Agents to use the Frontier Record Locator and Customer Last Name to access their reservation in order to access a myriad of services including the ability to pre-purchase carry-on or checked baggage, specific seat assignments in advance, check-in online, print boarding passes, or change, cancel or modify existing reservations.

PLEASE NOTE: Fees and/or fare differences may be applicable. All pre-purchased baggage and seats are required to be purchased with a credit card. No other forms of payment will be accepted for baggage and/or seat purchases online.

HOST SYSTEM

Frontier Airlines (F9) is hosted in Navitaire (1N) New Skies system.

Frontier participates in the following Global Distribution Systems (GDS): Amadeus, Sabre and Travelport (including Apollo, Galileo and Worldspan). Please be familiar with the specific formats and requirements of each system for booking ticketless/Guaranteed Ticketing carriers.

Frontier utilizes teletype (TTY) connectivity for availability and will open and close inventory with AVS messaging. F9 flight schedules will be available for booking up to 330 days in advance of departure date in the GDS systems.  

Frontier Airlines offers two different products on the GDS: Standard and Bizfare. Booking classes C and J correspond to Bizfare. All other classes respond to Standard.

The standard product includes one personal item, which must be placed under the seat. A larger carry-on bag or checked bags can be added through Frontier website or mobile app, or at the check-in desk, subject to payment of the corresponding fee. Seats and other additional services can also be purchased through the website, the mobile app or at the airport. Details may be found on Frontier's optional service page . 

In addition to the inclusions on the Standard product. Details on inclusions of Bizfare can be found at  https://www.flyfrontier.com/bizfare 

Services included in the Bizfare must be added through Frontier website or mobile app. Additional services not included in the Bizfare, like checked bags, can be purchased also through the website and the mobile app or at the airport.

Frontier utilizes teletype (TTY) connectivity for availability and will open and close inventory with AVS messaging. F9 flight schedules will be available for booking up to 330 days in advance of departure data in the GDS systems.

FARE INFORMATION

In the GDS environment, travel agency will always receive the lowest available fare for the Class of Service requested. Frontier does not offer discounted fares for children, military, or government.

In the event of fare mismatches, the GDS pricing should be considered informative and only the interactive price returned from Frontier at End Transaction is considered final and valid. If there is no valid fare for the itinerary booked in the GDS, then Frontier will return a NO response. If the flight is closed, sold-out or the specific class of service is closed, then Frontier will return a UC response regardless of the availability shown in the GDS.

TICKETLESS REQUIREMENTS

Frontier Airlines is a completely ticketless airline. Some GDS's refer to this as Guaranteed Ticketing or EPAY. Frontier does not accept paper or electronic tickets as valid forms of payment for travel. Agents must provide valid payment within four (4) hours of making the booking for Standard or within twenty-four (24) hours of making the booking for Bizfare, otherwise the PNR code (or itinerary) will be deleted. Frontier does not reinstate deleted PNR's.

Travel agency reservations made via the GDS must transmit a valid form of payment within four (4) hours of the booking creation for Standard or within twenty-four (24) hours of making the booking for Bizfare using a credit card. The reservation will automatically cancel in the Frontier system if payment is not received within this timeframe. When making a booking on Frontier all the segments of the PNR must be "F9", no other airlines can be in the record.

Frontier will process the payment information and return a record locator to the PNR. Once Frontier has confirmed the booking, the segments are validated and any further modifications to the PNR are subject to restrictions and/or fees

Travel agents must ensure bookings are paid and confirmed before sharing the PNR's with passengers. 

TICKETING TIME LIMITS (TTL)

It is vital that the travel agent changes the TK element to TKOK in order to remove any ticketing time limits from GDS bookings once payments are submitted. If this is not done, the GDS system will send Frontier a cancellation message when the time limit is reached, and the Frontier system will automatically process the XX and cancel the reservation.

The travel agent must mark the booking ticketed which removes the TTL - on ticketless PNRs. When a ticketless airline confirms the form of payment and validates the booking by returning the HK, the TKXL element is not automatically updated. When using TKXL in a ticketless PNR you must change the TK element status to TKOK once confirmation is received.

WARNING: IF YOU DO NOT UPDATE THE TKXL ELEMENT, THE PNR ITINERARY BASES THE DATE ON THE TK ELEMENT AND THE TICKET IS THEN AUTOMATICALLY CANCELLED BY THE GDS.

GDS HOLD PERIOD

Bookings can be put on hold if the form of payments is not included at End Transaction. At End Transaction, Frontier will return the valid price of the itinerary requested and if acceptable, then agents are requested to submit the form of payment at that time. Once payment is received, the record will be updated and is considered balanced or zero due If payment is not received within the expected window, Frontier automatically will cancel the booking and will send a cancellation message to the GDS PNR.

PLEASE NOTE : Bookings made within one day of scheduled flight departure will require instant payment at the time of the booking creation. A valid form of payment is required to be in the PNR prior to ending the transaction. Bookings made within one day of scheduled flight departure will not be put on hold and will receive a "BOOKING CAN NOT BE PUT ON HOLD" response with a NO status.

INVOICE OR REFERENCE NUMBERS

Frontier will provide the agency with an invoice or Reference number for agency internal processing purposes. Invoice or Reference numbers sent from Frontier to assist agencies with mid/back office processes are not maintained by Frontier and have no association to the value of the ticketless transaction. Frontier cannot retrieve or reference any of the invoice or Reference numbers sent after End Transaction.

Frontier's Invoice or Reference numbers will begin with "422" but have no relationship to any "ticket number" and cannot be retrieved by Frontier's Revenue Accounting System.

The following is an example of a message with the Reference or Invoice number returned to the GDS Record: OSI 1S TKNO 4220074059220

OSI 1S THIS NBR APPLIES TO TICKETLESS ONL

OSI 1S DISREGARD TKNO/AMT DEBITED IF YOU ISSUED PAPER OR ETKT (please disregard this last line in the OSI response. We are working to have it removed.)

DECLINED CREDIT CARDS

When an agency submits a credit card for a new reservation that is declined, the system will hold the reservation for 15 minutes allowing time for a new form of payment to be sent. After 15 minutes the reservation will be cancelled. If a credit card is declined on the payment of an exchange or fee collection for a change, this will cause an out-of-balance situation for the record and the agency or the traveler must contact the Frontier Contact Center to provide a valid form of payment before travel. This situation is not subject to the 15-minute cancellation period.

Travel agents may request a full refund for a GDS booking within 24 hours from the booking creation (except for tickets purchased for travel within 7 days/168 hours of purchase), by canceling all segments within the PNR. The transaction will be placed on a queue to be worked within the Frontier Airlines system for a refund to the original credit card form of payment. Beyond 24 hours from the booking creation, any amounts due back to the customer (including tickets purchased within 24 hours, but for travel within 7 days) will be placed on credit shells that are valid for 90 days.

A non-refundable ticket will be refunded if the customer or traveling companion becomes deceased or military orders prevent taking a planned flight. S upporting documents and/or paperwork will need to accompany the refund request. Please contact the Contact Center for additional information .

CHANGES, EXCHANGES OR MODIFICATIONS

For any GDS bookings, travel agents can make changes or modifications within 24 hours of the original booking being made without incurring fees or charges, except for a fare difference, as applicable. Within 24 hours of flight departure. travel agents MUST contact the Contact Center directly for any change requests. Outside of 24 hours, travel agents can make changes and/or modifications via their GDS or at flyfrontier.com

A new SSR OTHS or SSR EPAY payment message may be required each time a new segment is added, changed or modified on an existing reservation via the GDS. Customers must pay the change fee plus any fare difference if applicable.

Any PNR's can have segments exchanged or canceled within the GDS . ,  However,  change fees and any additional fare required must be sent with the form of payment within 4 hours of the booking or the segments will automatically cancel.  

Any remaining balance of an unused segment is forfeited. Bookings made through the GDS channel can be paid for only with a credit card, not a Credit Shell. Credit Shells can only be used directly with Frontier.

NAME CHANGES

Once the ticketless transaction has been paid, name changes or transfers cannot be completed by the travel agency. However, all Frontier issued tickets regardless of issue date are able to have name changes completed through Frontier's My Trip at flyfrontier.com or through the Frontier Contact Center. These requests will be subject to a name change fee plus any applicable fare difference. The name change fee is collected outside the exchange so two separate charges will show the traveler's billing statement. Residual value from the exchange does not apply toward the same change fee.

CHANGE/CANCEL FEE POLICY

All Frontier Airlines tickets, regardless of date of ticket purchase, might be charged a change/cancel fee. More information can be found here .

BizFare tickets include flexibility with no change or cancellation fees (fare and options price difference may apply ).  

INFANT TICKETLESS TRANSACTION

Infant ticketless transactions are required for all international flights. The infant fee, if applicable, will be assessed when the SSR INFT is sent by the travel agent, if on the initial booking request, it will be included in the total cost of the booking. If the infant SSR is added after the adult passenger is paid, then the INFT SSR fee can be paid at that time or at time of check-in.

For domestic U.S flights, lap infants under the age of 2 do not require separate ticketless transactions unless they are occupying their own seat.

PASSENGER CONTACT INFORMATION

Travel agents must actively ask customers whether they wish to have their contact details provided to Frontier for the purpose of contacting them in cases of operational disruptions and advise passengers that they may not receive notifications from Frontier related to schedule changes, flight cancellations or irregular operations if they refuse to provide such information.

Contact details shall be entered in the booking using standard formats: OSI CTCE or SSR CTCE to provide email address, and SSR CTCM to provide mobile phone number.

CREDIT CARDS

Frontier accepts the following credit cards for ticketless travel: American Express, Discover Card, Master Card, Visa, UATP

Credit cards are processed immediately when the PNR is ended. Frontier will honor a 24-hour refund (from the time of booking) to the original Form of Payment so long as the credit card has been processed. Within the 24-hour period, the travel agent can cancel all the segments in the PNR and the transaction will be placed on a queue to be worked within the Frontier Airlines system for a refund to the original credit card form of payment. All GDS bookings may be accessed for refund status (or any status') by going to flyfrontier.com and entering (one of) the passenger last name and PNR under the My Trips tab for access. or at:  https://www.flyfrontier.com/travel/my-trips/manage-trip/

PAYMENT FORMATS

Listed below are the actual SSR OTHS formats Frontier supports from each of the GDSs.

In each of these examples, the following key applies: F9=Navitaire New Skies Hosted Airline Code (Frontier) VI = the credit card type: AX, MC, VI, etc. xxxxxxxxxxxxxxxx= the credit card number mmyy= the month and year of the expiration date zzzzzzzzzzzzzzzz= the credit card holder name

REQUIRED EPAY FOR AMADEUS (1A) AGENTS

SSR EPAY F9 NN1-CC/Vlxxxxxxxxxxxxxxxx/EXP08 05-FIRST LAST NAME

REQUIRED GUARANTEED TICKETING FORMAT FOR SABRE (IS) AGENTS

3OTHS/VlxxxxxxxxxxxxxxxxEXPmmyy 3OTHS/CH zzzzzzzzzzzzzzzz

REQUIRED FORMATS FOR TRAVELPORT

Apollo (1V) Agent Entry >@:3 SSR OTHS F9 NNX Vlxxxxxxxxxxxxxxxx/Dmmyy/zzzzzzzzzzzzzzzz Galileo (1G) Agent Entry >V.AF9* Vlxxxxxxxxxxxxxxxx/Dmmyy/zzzzzzzzzzzzzzzz Worldspan(1P) Agent Entry >3SSR OTHS HK1 CCVlxxxxxxxxxxxxxxxx/EXPmmyy/zzzzzzzzzzzzzzzz

SCHEDULE CHANGES

Upon execution of a schedule change by Frontier, a message will be generated to the booking agency for action. Travel agents must action the message to synchronize the GDS PNR with the Frontier reservation. Once updated, the new schedule information should be passed on to the customer by the travel agency, ensuring travelers have the most up-to-date travel information.

If Frontier has a schedule change, customers can change the impacted flight to a new flight that is one day prior, one day later or to another flight that day at  https://travel.flyfrontier.com / or by contacting Frontier Contact Center. Any increase in fare and the change fee will be waived. If a customer should choose to cancel their flight as a result of a schedule change, the cancellation fee will be waived, and the funds will be placed on a Credit Shell for future use. If a customer should choose to cancel their flight as a result of a schedule change, the cancellation fee will be also waived, and the funds will be placed on a Credit Shell for future use. Actual refunds to the original form of payment will only be given upon customer request after evaluation of the options available by a Frontier representative.

BOOKING CONDITIONS

Should your agency use more than one GDS, you may not duplicate segments by moving segments between GDSs. Frontier will not be held liable for duplicate segment fees incurred by the movement of segments between GDS. Frontier Contact Center will not assist an agency attempting to claim a PNR owned by another GDS. Any duplicate segment fees will be billed back to the agency on a debit memo . You may not create active or passive duplicate bookings. Any combination of bookings for a passenger(s) which realistically or legally cannot be flown ( i.e - flights out of sequence, two flights at overlapping times, flights not adhering to legal connection times, etc.) will be considered a duplicate booking.  

All GDS bookings must either be completed as a ticketless transaction per tariff rules or cancelled in the GDS immediately when they are no longer required .  

PASSIVE AND OPEN SEGMENTS

Passive and Open segments are not permitted.

TICKETING AND BAGGAGE AGREEMENTS

Frontier does not currently have ticketing and baggage agreements with any other carriers.

MAXIMUM SEGMENTS

The maximum number of segments permitted will be 16 coupons in a Frontier ticketless transaction.

BOOKING POLICIES

Travel agents are not allowed to hold inventory for potential future sales. Bookings may not be held for more than 4 hours for Standard or twenty-four (24) hours for Bizfare before payment is required, the booking will automatically cancel. The full name and title of each passenger must be entered at the time of booking. Name changes are permitted for a fee if the customer contacts Frontier Contact Center. Name corrections are only permitted if they are misspelled or to reflect legal documents.

Fictitious or speculative bookings, including blocking or holding a reservation due to expected demand are not permitted under any circumstances.

Segment status changes because of schedule changes, irregular operations, flight firming, flight cancellations or other circumstances will be queued to the GDS and must be actioned at least 24 hours prior to flight departure. This includes cancelling segments with a status code of UN, NO, HX, WK, WL, or WN. Travel agents must also action or cancel segments with status codes UC, US, or DS.

Travel agents may not use the Frontier airline designator "F9" with fictitious flight numbers to store flight information for a carrier not listed in the GDS.

CUSTOMER RELATIONS

Click here to check the different options to contact to Frontier's Customer Relations department.

Customers should always be directed to the Frontier website. Please see the "Contact Us" link at www.flyfrontier.com for full contract details.

GROUP BOOKINGS

Click here to view Group Travel details.

RESERVATIONS QUESTIONS

Most General Inquiry Information is available at www.flyfrontier.com

Click here to view Bag Options.

Click to view the Traveling with Pets policy Click here to view the Trained Service Animals policy Click here to view the Emotional Support Animal policy

Click here to view Seating Options

RESIDUAL VALUE IN EXCHANGE

Click to view the Itinerary Changes policy

UNACCOMPANIED MINORS

Click here to view the Unaccompanied Minor Travel

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Request access to the SkyMiles for Business application to manage small and medium-sized companies travel programs Learn More

Take advantage of special group fares from the Continental U.S. to FRA, MUC, MXP and ZRH for travel from Jan. 15 - March 15, 2024. Explore now.

Corporate travel professionals have rated Delta No. 1 in the annual Business Travel News Airline Survey for the 13th year in a row. Read More.

Wherever your customers’ travels take them, Delta along with Air France, KLM & Virgin Atlantic are offering a vast choice of exciting destinations to discover this winter. Explore Now

Delta’s Chief Sustainability Officer Pam Fletcher outlines the company’s bold strategy for achieving net zero-emissions and more sustainable travel by 2050. Explore now.

Exception Policies

Taking care of our business customers and offering the right programs to meet their needs is one of our core values.

Improvements are being made to the Virgin Atlantic Upper Class Wing check-in and security at London Heathrow Airport from now through May 2024, and access may be affected during certain periods of time.

Passport…wallet…Fly Delta app. Delta customers flying from Paris-CDG will find a travel tool with all they need for a smoother trip when they download the Fly Delta app.

Policy Updates

Starting the week of January 8, 2024, Delta is removing access to Delta products and services from non-IATA and non-ARC accredited travel agencies and other sellers of travel (“non-accredited agencies”) via the Amadeus, Travelport or Sabre Global Distribution Systems (GDS).

Updated - Brazil is reinstating visa requirements for citizens of the United States, Canada and Austraila. As of April 10, 2024, citizens from these three countries will need a tourist or business visa upon arrival to Brazil.

This year, we launched three special new offerings in Delta One to elevate the onboard experience for you and your travelers.

Delta would like to remind Travel Agencies that have customers with unused tickets that were extended through December 31, 2023, that they need to rebook and reissue their ticket by December 31, 2023.

From 22 brand new gates to premium shops and restaurants, Delta is investing heavily in the crossroads of the West.

Network Updates

Delta Air Lines and airBaltic have officially launched their codeshare partnership, providing customers with more convenient connections and more flexible booking and ticketing options between North America and Latvia.

You continue to tell us how important it is to get your travelers to their destination on time and with bags. As such, operational excellence is at the core of everything we do and is a key tenet of the Delta Business value proposition.

Delta remains the best airline for business travelers for the 13th year in a row, with top marks for Delta’s exceptional customer service, distribution channels and expansive network.

Wherever your customers’ travels take them, Delta Air Lines and its expanded Joint Venture (EJV) partners Air France, KLM and Virgin Atlantic are offering more convenience, connectivity and a vast choice of exciting destinations to discover this winter.

1 Based on Jan. - Dec. 2023 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on Jan. - Oct. 2023 statistics for mishandled bags per 1,000 passengers enplaned as provided in the Oct 2023 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. Updated on 2/14/2024.

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  • Refund requests will be accepted for any American or American Eagle paper or electronic tickets that are less than 13 months old.
  • Agencies and customers can also immediately check the status of their refund request.
  • All eligible refund requests and lost ticket applications will be accepted online but some may require manual review before processing is completed.
  • Visit our Ticket Refund Site at https://prefunds.aa.com/refunds/ :
  • Request a refund online
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  • Passenger Refunds Address :
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  • Attention: Passenger Refunds
  • 4000 E. Sky Harbor Blvd.
  • P.O. Box 2000025
  • Phoenix, AZ 85034
  • Hours of Operation :
  • Refund Customer Service Hours: Monday - Friday 8:30 a.m. - 12:30 p.m. and 1:30 p.m. - 4:30 p.m. (Central Time)
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  • 1:30 p.m. - 4:30 p.m.
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  • For additional information regarding ticket refunds, please visit the Refunds Help page on our Ticket Refund site.
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  • AA Flight Information: 800-223-5436
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  • Email: [email protected]
  • Note: A dispute must be filed in ARC Memo Manager or BSP prior to contacting the Debit Memo team
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  • Portuguese: [email protected]
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  • Spanish/English operational hours: Monday - Friday 6:00 a.m. – 8:00 p.m. (CST)
  • Operational Hours: Monday – Friday 8:00 a.m. – 5:00 p.m. (Central Time)
  • Note: A dispute must be filed in BSP prior to contacting the Debit Memo team
  • Australia Toll Free 1 800 549 592 or [email protected]
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  • Sales Services Technical Support  
  • Please contact Sales Support Center for the following items:
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  • Operational Hours: Vary by location
  • Please contact the applicable phone number based on country location.
  • Covered accounts
  • Operational Hours: Monday - Friday 8:00 a.m. - 7:00 p.m. (Central Time)
  • Agencies can submit refund requests and lost ticket applications online at Refunds . Requests will be accepted for any American or American Eagle paper or electronic tickets that are less than 13 months old.
  • Visit our Ticket Refund Site at https://prefunds.aa.com/refunds/
  • Passenger Refunds Address
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COMMENTS

  1. Travel Agencies

    The complete control you've always wanted. As a travel professional, your partnership with United gives you access to our all-in-one portal: United Jetstream. Access customer travel logs, manage transactions, and make all the changes you need from your computer or tablet. Register with United Jetstream →.

  2. Help Center

    Our Help Center has FAQs & helpful information to assist you with changing/canceling your flight, refunds, using your credits, baggage policy, MileagePlus, seat/upgrades, etc.

  3. Customer Contact Center for Ticketing

    United Customer Contact Center. If you'd like to buy a ticket or change existing reservations or tickets, start by choosing your current location from the list below. You can always purchase tickets without a service charge on united.com. To book with a United representative in the United States or Canada, the service charges are $25 by phone ...

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    We offer an automated IVR (Interactive Voice Recognition) phone system, allowing you to use your voice for making choices. Get answers to your MileagePlus questions by calling 1-800-UNITED-1 ( 1-800-864-8331 ). "I need the status of flight 999." "I'd like to make a reservation." "I need help with my reservation."

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    Airline or travel agent: Country code: Phone number: 9588.com international ticket hotline +86 (China) 01059862255: Aegean Airlines customer service number +30 (Greece) +1 (US) 2106261000 8337328158: Aer Lingus customer service number +353 (Ireland) 5166224222 8004747424: Aero Contractors customer helpdesk +234 (Nigeria) 144825423: Aeroflot ...

  6. United Vacations

    Contact information for these teams can be found in your e-travel documents. Post-travel contact information. Call: 1-800-359-7268. Available Monday-Friday from 9AM to 5:30PM EST. Email: [email protected] or complete this form. Groups travel contact information. Call: 1-844-904-0187. Contact United Vacations for group requests of ...

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    Welcome to United's business portal designed exclusively for our corporate customers and agency partners. Enjoy easy access to relevant news, operational waivers and self-service tools. With insight comes new opportunities and solutions. United, offering Sales customers the best in global travel and support.

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    Individual. If you are an individual traveler planning to spend a minimum of $10K a year on airfare, our prepaid travel program, United PassPlus, offers you discounts, travel rewards, and more. Your corporate partnership with United gives you access to our all-in-one portal: United Jetstream. Access customer travel logs, manage transactions ...

  9. Extensive List of Airline Phone Numbers [2023]

    Special Assistance: mention upon main line contact; Central Baggage Services: online form; Lost & Found: contact airport-specific Spirit baggage office; Lounge / Club Information: none; Online Web Support: none; United Airlines. Main Line (Customer Service / Reservations): 1-800-864-8331; Reward Program Customer Service (Dedicated Line): 1-800 ...

  10. Travel Agents

    Frontier will provide the agency with an invoice or Reference number for agency internal processing purposes. ... as applicable. Within 24 hours of flight departure. travel agents MUST contact the Contact Center directly for any change requests. ... Travel agents may not use the Frontier airline designator "F9" with fictitious flight numbers to ...

  11. Customer Care

    Customer Care. Have a compliment or complaint, or want to let us know about a recent experience? Fill out the information below to start a request with our Customer Care team. For help during your trip, or with future travel plans, please visit the Help Center. Submit a request. Check status.

  12. Self-service and Contact Center

    Here you will find the answer to the most frequent questions. You can communicate with us on our WhatsApp number or call us if you still have any questions and we will do our best to help you.

  13. American customer service − Customer service − ...

    Reservations and tickets. Reservations and ticket changes. Delayed or canceled flights. AAdvantage ® award travel. Cars, hotels and activities. American Airlines Vacations. Receipts and refunds.

  14. United Vacations

    If there are no travel agents listed in your area, please call United Vacations at 1-888-854-3899. Enter your zip code to find an agent near you: View recommended agents in Canada Habla español - Find recommended bi-lingual agents More information. About us; Affiliate program ...

  15. Contact us

    Email. 9am to 5.30pm, Monday to Friday (Contact Centre) 9am to 5pm, Monday to Friday, except public holidays (Sales Department) Hong Kong SAR, China. Call +852 2298 8111. 24 hours, 7 days a week. Chinese language services available 9am to 1pm and 2pm to 6pm, Monday to Friday, except public holidays. India.

  16. Contact Vueling

    Head offices. Vueling Airlines S.A. Viladecans Business Park, Edif. Brasil. Carrer de Catalunya, 83. 08840 Viladecans (Barcelona) Contact Vueling: you can send us your comments and suggestions, or make enquiries or complaints.

  17. Contact Us · Spirit Airlines Support

    Can't seem to find what you are looking for? No problem, just leave us a note here and we will get right back to you.

  18. Premier Priority Travel Services

    Please contact the Premier Priority Desk or call the United Customer Contact Center at 1-800-UNITED-1 (1-800-864-8331) to reserve and purchase your flight. Service recovery assistance: Premier members may call the Premier Priority Desk to confirm and verify alternative re-accommodation when their travel plans are interrupted by a delay ...

  19. Travel Agent Contact

    Have questions about our Travel Agent Program? Contact Hawaiian Airlines reservations, passenger sales, or customer satisfaction.

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    Group Winter Fare Promotion. Take advantage of special group fares from the Continental U.S. to FRA, MUC, MXP and ZRH for travel from Jan. 15 - March 15, 2024. Explore now. Lucky 13: Delta named No. 1 in BTN Survey. Corporate travel professionals have rated Delta No. 1 in the annual Business Travel News Airline Survey for the 13th year in a row.

  21. American Airlines Contact Us Information

    Operational Hours: Monday - Sunday 6:00 a.m. - 8:00 p.m. (Central Time) Email: [email protected] Phone: 800-621-8489; Be prepared to enter your 7-digit IATA number, or the 6-digit CART number for your contracted corporate account

  22. MileagePlus Service Center

    This Service Center has information specific to the MileagePlus frequent flyer program. Use it to address any questions or concerns you may have about your account.

  23. Agency Information

    Agency information library. Our agency partnerships are an extremely important factor in the rapid growth of Turkish Airlines. In order to increase the mutual value of these partnerships and facilitate the highest quality service to our customers, we have compiled all the information necessary for our agencies. Booking rules. Essential ...