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Over 66 locations and we're still growing

From Seattle to Singapore, and with a location on almost every continent (sorry, Antarctica!), Egencia is available worldwide to help you and your travelers. View our coverage areas below.

North America (NA)

  • Chicago, Illinois (USA)
  • Mexico City, Mexico
  • Mississauga, Ontario
  • Seattle, Washington (USA)

North America

Europe, Middle East, Africa (EMEA)

Asia-pacific (apac).

Asia Pacific Locations

South America

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Egencia Business Travel Pricing

Travel manager reviewing travel budget

Business travel pricing for any — and every — travel budget

The average cost of corporate travel varies for businesses, so we’ve made it easy to get an ideal pricing package that works for you.

GBT-Additional-Pattern-yellow

Contact us for pricing to reduce overall business travel cost

Egencia’s G2 Winter 2024 Awards

Savings Checklist

Egencia pricing to manage travel expenses

Build a business travel budget that helps you save and manage your travel expenses. At Egencia, we know that money matters, so whether you're a small business with a mobile workforce or a large organizaion criss-crossing the globe, you deserve a travel management company (TMC) that's on your side when it comes to managing your travel costs.

Our pricing model is cutomizable, designed to meet the needs of your business.

Delivering value on your travel program spend

Reduce travel spend, lower fees online, travel savings, time savings, umpqua bank boosted it’s roi on business trip costs.

“Here’s the brilliant thing about Egencia: The fee structure is low, and what we make up in unused ticket management pays for it, so it’s fantastic. And then on top of it, you have a tool that business travelers want to use.”

JJ Giachetti

Corporate travel manager

Umpqua Bank

Are you preparing to return to travel?

A lot has changed since you last traveled for business.

Use this guide to refresh your knowledge about Egencia and redesign your travel program to better meet the needs of your travelers and your business.

egencia travel uk

The Must Do's if you are preparing

You might not be ready to have all your travelers back on the road quite yet, but there’s plenty to do to get prepared. Here are the 3 key actions you need to take if you’re currently preparing to reactivate your business travel program:

  • Review Egencia's newest features or sign up for a live training refresh
  • Watch through the Travel Manager Essentials playlist and learn from our recommendations on how to prepare
  • Support travelers who are traveling or planning to travel with the Welcome back video

Scroll down for more advanced resources on what you can do to prepare to return.

Get prepared to return to travel with this step-by-step plan

egencia travel uk

1. Review your Travel Program

Your company’s objectives, travel policy, and safety guidelines may have changed since you last traveled. It’s now more important than ever to take time to review your business travel program and make sure it’s updated for the new world of business travel.

  • Follow this in-depth, 4-step guide to make sure you cover every angle. Connect with your Account Manager to discuss your strategy and get advice from an expert
  • Watch this tutorial for a deep dive into your current travel program performance today, and set targets for a new program launch

egencia travel uk

2. Return to Responsible Travel

While travel has been one of the top contributors of carbon emissions, more businesses than ever before are looking for more sustainable ways to travel. Here are a few features to help you build a sustainable travel program to contribute to your company’s sustainability targets:

  • Air vs. rail comparison tool for an alternative to air travel
  • New carbon offset calculator to help calculate and offset your flight emissions

egencia travel uk

3. Relaunch your Travel Program

Make sure your optimized travel program gets adopted and used by your travelers. Here’s how you promote it internally so all your users are fully up to speed with any changes you’ve made:

  • Review existing profiles under user management and check to see if new travelers need to be added. Watch this tutorial on managing traveler data
  • Retrain your employees with our Welcome back to travel on-demand playlist
  • Build an internal awareness campaign with the Egencia Relaunch Toolkit
  • When your business travelers start hitting the road again, share this Travel Safety checklist with your employees, train them on how to redeem their unused tickets *,and create a feedback loop to help address any potential anxiety

* For North America only

egencia travel uk

4. Stay connected and informed!

Regularly connect to your Egencia Connect Community to enjoy all the benefits and support it offers - even if you aren’t traveling:

  • Create and manage support and reporting cases with the Egencia team
  • Share best practices with and ask questions of your peers
  • Access Egencia products and services
  • Train yourself on general business travel management skills and specific product functionalities
  • Earn points and gift cards for completing activities!

Have more questions? Connect with your Account Manager to discuss your strategy and get advice from an expert.

  • Navigate the community
  • Connect Champions Program
  • Earn points
  • Redeem points
  • Rules of Engagement
  • egencia.com

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  • Egencia promise
  • Terms of use

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11 things you need to know about prepaid hotel bookings

11 things you need to know about hotel bookings with amex gbt egencia.

Woman Relaxing in Hotel Bed

This article originally appeared in 2021 as “11 great things you need to know about booking your hotel with Egencia”. It has been updated to better reflect our current offerings and an evolving travel landscape.

Going on a business trip but yet to book your hotel? Instead of leaving it to the last minute, book your stay with us instead. Not only do we pride ourselves for helping our customers save time and money when booking business travel, we can also take your business trip experience to another level. Read on to find out the eleven things that make us stand out.

  • The Egencia mobile app Save business travel for business and let us handle the rest. Our Egencia app standout features keep your itinerary up to date, so you can stay informed throughout your travel journey.
  • Store your corporate or personal credit card or debit card details and have access to multiple payment options on hand.
  • Easily reference relevant cancellation policies and monitor additional fees or incidentals that arise without losing your current loyalty or programme perks.
  • Cancellations or changes remember your form of payment and adhere to company-wide refund policies based on supplier availability.

egencia travel uk

  • Earn loyalty points Receive rewards for your loyalty and make hotel check-ins work for you. When you add your loyalty programmes to your Egencia profile, not only can you earn loyalty points but you can do so while securing competitive hotel rates too. You can add your loyalty programme to your hotel reservation at the time of booking or throughout your itinerary.
  • Advanced purchase, advanced choices We know how advantageous networking during a business trip can be. That’s why we make it easy to view your colleague’s preferred hotel bookings. So if you want to join them for dinner, or even want some quiet time, the choice to lay low or socialise is yours.
  • Location, location, location Sometimes being close to the office is the most important part of planning your trip. With Egencia’s booking map, you can view your office’s location and book a hotel stay close by, so you can hit snooze and still be on time for a meeting.
  • Avoid the crowd (unless you’re part of it) Exciting things are happening all over the world, at any given time, but when you’re taking a business trip you may want to avoid some of the crowds and high hotel prices that go along with that excitement. Egencia’s booking map helps filter high prices that are out of policy so you’re booked at a great location without being overcrowded.
  • Less searching, more finding Finding your hotel shouldn’t be about searching, it should be about finding. We make finding your ideal hotel room easy with the option to sort or filter by name, brand, price, distance from the office, travel ratings, and even available amenities.
  • Relevant reviews Does every hotel have what business travellers need? Not everyone has time to scroll through a long FAQ for the answers. See real reviews from corporate travellers and get the right room for you.
  • Fast favourites Can’t remember the name of the great hotel you stayed in last time you were in Los Angeles, Paris or London? No problem! If you’ve already booked your flight and want to add a hotel, we’ll remind you of the last one you booked for the same destination.
  • Say “goodbye” to receipts with pre-paid hotel bookings* Skip the expense report : With hotel prepayment, your receipt is in your inbox and app. So you can save time on expenses and do something else, like enjoy some local cuisine. Many hotels offer discounted rates for prepayment too – another way to stay in policy and on budget.
  • Getting around gets easier You could be fluent in six different languages, but business can take you all over the world. The Egencia app provides upfront ground transport options to get you where you want to be, with no foreign languages necessary.
  • Last-minute check-ins Your flight home has been cancelled and you need a place to stay. Get an in-policy hotel room for the night – with a fast last-minute booking process and great mobile-only discounts in the Egencia app.

Don’t just take our word for it, see for yourself how easy hotel prepaid bookings are with Egencia .

Looking for more insights or trends? Check out the Amex GBT Hotel Monitor for a deep dive!

* Prepaid hotels are available depending on your company’s hotel programme

Looking for better business travel solutions? Get in touch with us.

Recommended for you.

Female Business Traveler in Hotel Room with Suitcase

Imperial College London Imperial College London

Latest news.

egencia travel uk

Academia in the UK is 'like oil to middle east,' says leading venture capitalist

egencia travel uk

Collaboration is key: Greg Clark MP on science, policymaking and Imperial

egencia travel uk

More than 200 Imperial students travelled abroad last year via Turing Scheme

  • Staff travel and expenses
  • Administration and support services
  • Frequently Asked Questions

FAQ – Egencia Travel Bookings

Contacting egencia , egencia frequently asked questions, how do i contact egencia if i need assistance related to my travel booking.

On the Egencia booking tool there is a HelpButton/Contact us. There you can call Egencia customer services by phone (+44 (0)207 949  5896) for all booking related queries (e.g. changes to bookings, travel options and cancellations).  If it is not urgent, you can  email Egencia  (they aim to reply in 4 working hours).  You can also use the Egencia Travel App which has an Assist Me function which will put you in direct contact with Egencia Customer Services.  The App can be downloaded from the iPhone App Store or Google Play.

Egencia also has a new BOT chat functionality that you can use to in relation to post booking queries and relevant help centre articles. The BOT can hand over to a consultant should the need arise.

I am having trouble getting through to Egencia Customer Services, it is taking longer than expected to get through.

Egencia Customer Services can be busier than normal in the event of airline or transportation disruption, strikes or weather related events.  You can also email Customer Services at [email protected] if your query is not urgent. 

Making a booking with Egencia

Making a new booking with egencia, i am planning to travel but have not made a booking with egencia for a while, what do i do.

Note: all business travel must be booked in accordance with College Expenses Policy and Covid-19 updates and guidance.

The booking process with Egencia has not changed so you can use the guides from your original welcome pack or contact [email protected] for a copy. 

There are some useful updates and links on the Egencia homepage to help you plan your trip in light of current circumstances:

  • Egencia Travel Advisor – you can check for the latest advisories and restrictions before you book your travel
  • a pre-travel checklist
  • a link to the training hub where you can register for a refresher training webinar
  • the training hub also contains a video capturing some new features on Egencia

photo of an Egencia trianing video explaining some of the new features

Egencia’s help centre ( https://www.egencia.co.uk/help-center/ ) also contains useful articles on all aspects of booking and managing your travel.

Where do I find the transaction fees?

Please find details on the  Transaction Fees web page

Changing or Cancelling a Booking 

Changing or cancelling a booking, i have booked my flights already but am now uncertain about booking a hotel due to changing circumstances.

We would suggest booking a hotel with a pre-paid rate (as opposed to payment on departure) and flexible cancellation terms. 

Egencia’s hotel search results now allows you to filter for properties that offer free cancellation (see screenshot below).

photo of Egencia Worried about changing plans? Information

Is it possible for me to cancel or change my air travel booking without additional cost?

Airlines may issue ‘flex’ policies for affected destinations, regions or countries as conditions change or new developments occur.  The Egencia Customer Service teams have access to the most current flexible travel policies.  They will follow the policies to minimize any additional costs that may result from cancelling or modifying your booking.  Please note that if a flexible travel policy has not been issued or if you change your booking outside of the policy parameters, then the original terms & conditions of your booking will apply (for example applicable change or cancellation fee).

Is it possible for me to cancel or change my hotel booking without additional cost?

Please always refer to the terms of your booking, in particular, cancellation terms which may or may not be flexible or refundable.  Some hotels may be flexible when it comes to non-refundable cancellation fees and may not charge the full amount of the booking.   Please note that  Egencia Customer Services can only process your cancellation request AND refund for a non-refundable booking once the hotel has provided you with written (emailed) confirmation that they agree to the cancellation without charges.

Travel Insurance 

Travel insurance, i have had to cancel my booking or my booking has been cancelled, do i need to consider an insurance claim to recover costs.

Please see  Travel Insurance FAQ  on COVID-19 for further information.

Travel Updates 

Travel updates, where can i find the latest travel and trip updates from egencia.

You can keep up-to-date with trip specific or general travel updates by following the following steps:  

  • Check your travel Notifications settings which can be found within your Egencia Profile settings.
  • Set your Reservation email settings to Receive emails for my trips only, including E-ticket emails.
  • Select (tick) your Marketing communications setting to receive Travel and Website Alerts.
  • Use the link to the Travel Advisor page (on the Egencia homepage), to find the latest travel advisories, restrictions and news updates ( https://www.egencia.co.uk/travel-advisor/ ).

You can also find travel updates when you log into your Egencia account at  https://www.egencia.co.uk or on the Egencia APP.

Non-Egencia Travel Bookings

What happens if i did not book my travel with egencia and booked directly with an airline.

Please contact the airline directly for updates and changes to your travel.  Please always refer to latest College guidance for staff and students at  https://www.imperial.ac.uk/about/covid-19/ .

IMAGES

  1. Egencia joins American Express Global Business Travel

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  2. Egencia Business Travel Pricing

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  3. FAQ

    egencia travel uk

  4. Egencia Mobile App, Travel Management App

    egencia travel uk

  5. Egencia dévoile ses 100 hôtels préférés pour les voyages d'affaires en 2019

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  6. Egencia Business Traveller Centre, Corporate Travel Resources

    egencia travel uk

COMMENTS

  1. Corporate Travel Management, Business Travel Services ...

    Amex GBT Egencia travel services can help simplify expense management. Easily track travel expenses that reflect spending with personal or corporate credit cards. 19 ways our travel management solutions can help you save time and money. Amex GBT Egencia empowers over 2 million business travelers to get the most out of their business travel.

  2. Corporate Travel Management, Business Travel Services ...

    GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group and Egencia) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the "American Express Global Business Travel" and "American Express GBT Meetings & Events" brands and in connection with its business for permitted uses only ...

  3. About Egencia: the world's business travel platform

    Our platform and services are consistently rated above 95% satisfaction by customers. Best-in-class traveller support. We provide services to more than. 2 million travellers in over. 60 countries. Globally proven. Egencia proudly supports over 9,000 companies of all sizes around the world.

  4. Business Travel, 24/7 Global Business Travel Support

    These local teams of business travel experts speak more than 32 languages in over 66 countries. On hand, whenever and wherever you need us, with our 24/7/365 customer service available to travellers and arrangers online, in the app, by phone or Egencia Chat. Complete profile connection through our unified platform allows our travel consultants ...

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    Egencia is the home of business travel solutions that combine technology, content, and service. Whether you are a traveler, a travel manager, or a travel supplier, Egencia can help you achieve your goals and simplify your travel experience. Visit Egencia to discover how you can book, manage, and enjoy your business travel with ease and efficiency.

  6. Business Travel, 24/7 Global Business Travel Support

    These local teams of business travel experts speak more than 32 languages in over 66 countries. On hand, whenever and wherever you need us, with our 24/7/365 customer service available to travelers and arrangers online, in the app, by phone or Egencia Chat.. Complete profile connection through our unified platform allows our travel consultants ...

  7. How to contact Egencia support and customer service

    GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group and Egencia) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the "American Express Global Business Travel" and "American Express GBT Meetings & Events" brands and in connection with its business for permitted uses only ...

  8. Egencia Mobile App, Travel Management App

    The Egencia mobile app lets business travellers, travel arrangers, approvers and corporate travel managers easily access all information. The powerful travel app also puts the efficiency and flexibility to book, manage and view business trips — all in the palm of your hand. All you need in one app. Access your itinerary, receipts, cancel or ...

  9. Locations

    GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group and Egencia) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the "American Express Global Business Travel" and "American Express GBT Meetings & Events" brands and in connection with its business for permitted uses only ...

  10. Egencia Business Travel Pricing

    Egencia pricing to manage travel expenses. Build a business travel budget that helps you save and manage your travel expenses. At Egencia, we know that money matters, so whether you're a small business with a mobile workforce or a large organizaion criss-crossing the globe, you deserve a travel management company (TMC) that's on your side when ...

  11. Home [community.egencia.com]

    GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group and Egencia) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the "American Express Global Business Travel" and "American Express GBT Meetings & Events" brands and in ...

  12. Egencia

    Egencia | 58,081 followers on LinkedIn. An American Express Global Business Travel Company | Egencia - an American Express Global Business Travel Company - is the only proven, global B2B travel tech platform. Originating from the labs of global tech giants, we deliver the best user experiences, unmatched content, and unbeatable service to more than two million travelers worldwide.

  13. Preparing to travel

    Get prepared to return to travel with this step-by-step plan. 1. Review your Travel Program. Your It's now more important than ever to take time to review your business travel program and make sure it's updated for the new world of business travel. Follow this in-depth, 4-step guide to make sure you cover every angle.

  14. FAQ

    Note: all business travel must be booked in accordance with College Expenses Policy and Covid-19 updates and guidance. The booking process with Egencia has not changed so you can use the guides from your original welcome pack or contact [email protected] for a copy.. There are some useful updates and links on the Egencia homepage to help you plan your trip in light of current ...

  15. 11 things you need to know about prepaid hotel bookings

    GBT Travel Services UK Limited (GBT UK) y sus sublicenciatarios autorizados (incluyendo Ovation Travel Group y Egencia) utilizan ciertas marcas registradas y marcas de servicio de American Express Company o sus filiales (American Express) en las marcas «American Express Global Business Travel» y «American Express GBT Meetings & Events» y en relación con su negocio, solo para usos ...

  16. FAQ

    Note: all business travel must be booked in accordance with College Expenses Policy and Covid-19 updates and guidance. The booking process with Egencia has not changed so you can use the guides from your original welcome pack or contact [email protected] for a copy.. There are some useful updates and links on the Egencia homepage to help you plan your trip in light of current ...