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BLACK ACCOUNT BENEFIT TERMS - NATWEST

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Support Centre

Help and support topics, banking from home.

Our mobile banking app

Learn about online banking

Receiving international payments

Sending money abroad

Managing your account

Freeze your debit card

Manage your payment limits

Update your personal details

Using our alerts service

Closing your bank account

Dealing with difficult times

Dealing with bereavement

Cost of living

Caring for a vulnerable person

Financial abuse

Separation and divorce

Get support when you need it

If you believe you've been the victim of fraud or a scam, we want to help as quickly as possible.

01534 282850

From abroad: +44 (0) 1534 282850 Relay UK: 18001 01534 282850

01481 703860

From abroad: +44 (0) 1481 703860 Relay UK: Call 18001 01481 703860

Isle of Man

01624 637190

From abroad: +44 (0) 1624 637190 Relay UK: Call 18001 01624 637190

From abroad: 00350 200 77737 Relay UK: 18001 00350 200 77737

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Outside these hours, please call 0800 032 5963 or +44 (0) 131 339 7609 from abroad.

If you've lost your card or cheque book or you think it's been stolen, it's important to let us know as soon as you can.

From abroad: +44 (0) 1534 282850 from abroad Relay UK: 18001 01534 282850

From abroad: +44 (0) 1481 703860 Relay UK: 18001 01481 703860

From abroad: +44 (0) 1624 637190 Relay UK: 18001 01624 637190

Outside these hours, please call 0370 600 0459 or +44 (0) 1268 500 813 from abroad.

If you dispute a debit card payment, you need to contact the retailer and give them a chance to put things right. They’ll usually solve a dispute much quicker than we can. 

If the retailer can't resolve your dispute, we might be able to help you get your money back.

Get help with a dispute

Wherever you are in the world, emergency medical assistance is just a telephone call away.

020 8763 3046

Call +44 (0) 20 8763 3046 from abroad

e-mail: [email protected]

Lines are open 24 hours a day, 7 days a week. Calls may be recorded.

Top help questions

What are the different balances displayed in online banking.

Recently we’ve changed the way we display your accounts and balances in Online Banking to give you a clearer view of your money.

Where can I find my IBAN and BIC details?

You can find your International Bank Account Number (IBAN) and Bank Identifier Code (BIC) on your bank account statements, using online banking or with our mobile app.

I am going abroad and don't want my card to be blocked, what should I do?

If you're planning to use your debit card abroad then it is best that you let us know to reduce the likelihood of your transactions being blocked.

What is a card-reader and how do I use one?

A card-reader gives you an extra level of security when using Online Banking. You'll use a card-reader to set up a payee, make a payment for the first time online or update your details.

How do I get the mobile banking app?

Once you are registered for Online Banking you will be able to download and register for the mobile banking app. The app is available on compatible iOS and Android devices.

What are the different payment limits?

There are different payment limits depending on which type of customer you are and the type of payment you are making.

Cora is here to help you

Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking. Cora can also show you how to do things like make a payment or manage your direct debits.

If you log into online banking or the mobile app before starting a chat, Cora can offer additional support including:

  • updating your address
  • ordering a PIN reminder
  • reporting your card lost or stolen

To chat with Cora, choose 'Chat to Cora' at the bottom right-hand side of most webpages.

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Support Centre

Help and support topics, banking from home.

Card reader

How to use the mobile app

Make payments

How to use Online Banking

View or change your details

Add a party to an account

Find account details

Notifications

Update details

View statements

Help with your product

Credit card

Current accounts

Rooster Money

Help with your card

Card delivery

Card functionality

Going abroad

Transactions

Banking near me

ATM/Cash & Deposit Machine (CDM)

Book an appointment

Mobile branches

Opening times

Order change

Safe custody

Withdrawals

Dealing with difficult times

Bereavement

Financial difficulty

Top help questions

What are the different balances in online banking.

Recently we’ve changed the way we display your accounts and balances in Online Banking to give you a clearer view of your money.

How do I register for Online Banking if I don't have a debit card?

If you do not have a debit card, you can simply leave this field blank and carry on with your application.

Why do I get a message that my customer number entered has been disabled?

To protect you and your accounts, we constantly monitor our Online Banking and mobile app services and it may have been necessary for us to temporarily disable your service.

What is a card-reader and how do I use one?

A card reader gives you an extra level of security when using Online Banking, and you may need to use it to confirm your identity when logging in if you don’t have a mobile number, or you’ve recently updated it with us.

I haven't received my Online Banking activation code, what can I do?

You'll need an Online Banking activation code when you register, re-register or open an account with us. We'll send you your code by text message within a few minutes if you have a UK mobile number.

It says 'service temporarily unavailable', what should I do?

We do carry out essential maintenance between 1.55am and 2.30am (UK time) every day to keep our systems up to date. During these times Online Banking will be unavailable.

Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she can’t help, she’ll pass you on to a real person who can. On average she can answer questions within 5 minutes.

What is my Online Banking Mailbox and how do I access it?

Your Online Banking mailbox or mobile app enables you to securely receive and access important mail we've sent you in electronic format. You can view, download, share, archive or print PDF copies of your mail at your convenience.

Popular how to guides

These step-by-step guides will help you complete everyday tasks using your mobile app or Online Banking.

Make a complaint

We always try to give you the best possible service. But sometimes we get it wrong. If we’ve got it wrong enough that you want to make a formal complaint, it’s easiest online.

An orange illustration of a tool box with a few tools in front of it

Make a payment

Information about different payment types and payment limits.

Report a lost or stolen card

Report a lost or stolen card is quick and easy in the app, online or in branch.

Chat with Cora image

Cora is here to help you

Available 24/7

Cora can support you ith a wide range of queries. If Cora can't help you, she'll pass you on to one of our colleagues who can assist you.

Helps you change your details

Cora can update your address and help you get your phone number, email address or name updated too.

Allows you to report a lost card

Cancel your lost card and securily order a new one.

Helps you get a PIN reminder

Forgotten your PIN? Get a PIN reminder through Cora.

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How do I make a claim on my mobile phone insurance?

What you need to do first.

Please contact us as soon as you can when you discover theft, loss, accidental damage or breakdown (after the manufacturer’s warranty expires).

If your phone has been lost or stolen, you must contact your network provider as soon as is reasonably practical after the event.

If your phone is stolen, you must report it to the police and request a crime reference number. Please note: If you're outside the UK we can't repair or replace your phone until you return.

To find out more about your mobile phone insurance visit your dedicated account page:

  • Silver accounts(opens in a new window)
  • Platinum accounts(opens in a new window)
  • Black accounts(opens in a new window)

How to make a claim

Register a claim online(opens in a new window) or call us.

Select Silver / Reward Silver : 0345 601 5219 overseas: +44 2392 664 912 Select Platinum / Reward Platinum : 0345 609 0453 overseas: +44 2392 668 650 Black / Reward Black : 0345 601 7188 overseas: +44 2392 660 340 Relay UK: 18001 0345 600 0512 Open Monday to Friday 8am - 8pm, Saturday 9am - 6pm, Sunday 10am - 5pm and bank holidays 10am - 6pm (closed on Christmas day).

Didn't find what you were looking for?

Similar questions customers ask.

How do I order a cheque book or paying-in book using Online Banking?

How can I do a balance transfer to my credit card?

Can I transfer cash from my credit card to my bank account?

How can I increase or decrease my overdraft limit?

Is there an early repayment charge if I switch to a new mortgage deal?

Cora can help with a wide range of queries and show you how to do your banking.

Explore support centre topics

Banking from home.

Card reader

How to use the Mobile app

How to use Online Banking

Make payments

View or change your details

Add a party to an account

Find account details

Notifications

Update details

View statements

Help with your product

Credit card

Current accounts

Rooster Money

Help with your card

Card delivery

Card functionality

Going abroad

Transactions

Banking near me

ATM/Cash & Deposit Machine (CDM)

Book an appointment

Mobile branches

Opening times

Order change

Safe custody

Withdrawals

Dealing with difficult times

Bereavement

Financial difficulty

IMAGES

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VIDEO

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COMMENTS

  1. How do I make a claim on my travel insurance?

    0345 601 7188 (Relay UK 18001 0345 601 7188). Lines are open 8am-6pm Mon-Fri, and closed Saturday, Sunday and bank holidays. If you need emergency assistance whilst abroad call us on: 0345 601 7188 or +44 2392 660 340. Lines are open 24/7, 365 days a year. Charges may apply.

  2. NatWest Membership Services

    Discover your world of benefits online. Benefits by account type. Black. Platinum. Silver.

  3. Premier Reward Black Account

    Make a travel insurance claim. Close. ... Make the most of your Premier Reward Black account with the NatWest Premier Black app. ... Access your Black account travel and lifestyle benefits and discounts on the go: Buy and redeem your cinema discount codes - up to 40% off the price of cinema tickets valid at over 250 UK cinemas. Get tickets for ...

  4. Travel insurance, Coronavirus and FAQs

    If you hold a Black account, then you can do this on the NatWest Premier Black mobile App. This App is available to Black account customers registered with Membership Services. 'Black account' refers to Black and Premier Reward Black accounts. Available on iOS 11 and Android 6.0 (and above).

  5. I am a Black or Platinum customer: Who is covered under my ...

    Apart from you, the policy also covers your partner and any dependent children. Dependent children must be: Under 18 at the start date of the journey (or under 23 and in full-time education).

  6. How do I make a claim on my mobile phone insurance?

    Register a claim online (opens in a new window) or call us. Select Silver / Reward Silver: 0345 601 5219. overseas: +44 2392 664 912. Select Platinum / Reward Platinum: 0345 609 0453. overseas: +44 2392 668 650. Black / Reward Black: 0345 601 7188. overseas: +44 2392 660 340. Relay UK: 18001 0345 600 0512.

  7. Black Account Travel Insurance Policy

    Welcome to NatWest Black Account Travel Insurance Underwritten by U K Insurance Limited This booklet contains everything you need to know about your travel insurance. This booklet includes your policy. Keep the booklet safe for when you need it, and remember to take it with you when you travel. Over the next few pages, you'll

  8. Black Account Insurance Product Information Documents

    To cancel this insurance you'll need to close or downgrade your Black Account. To close or downgrade your account, call NatWest on 0345 601 7188. 15. Breakdown Cover Insurance Product Information Document Company: U K Insurance Limited Product: NatWest Black Account Car Breakdown Policy Registered Insurance Undertaking in England and Wales ...

  9. CustomerPortal

    Discover your world of benefits online. Benefits by account type. Black. Platinum. Silver.

  10. BLACK ACCOUNT BENEFIT TERMS

    Travel discount exclusions The following bookings may be made via the Black Account Travel Service however, the Black Account Travel Service discount will not apply to: 5.1 Bookings for Black account holders' relatives, friends, associates or others, unless the Black account holder is a member of the travelling party. 5.2 Ski packs, fuel ...

  11. How does coronavirus (COVID-19) affect my Gold account travel insurance?

    The general advice below does not replace the terms and conditions of your Gold account travel insurance policy which you should read for further information. For assistance and claims, please contact: Membership services: 023 9267 6060 From abroad: +44 (0) 23 9267 6060 Email: [email protected]. Useful websites:

  12. How can I get a copy of my travel insurance policy?

    Black - Download a copy of your Black Account Travel Insurance Terms (PDF 296KB) Select Silver / Reward Silver: 0345 601 5219 (Relay UK 18001 0345 601 5219) Overseas: +44 1252 308 792. Select Platinum / Reward Platinum: 0345 609 0453 (Relay UK 18001 0345 609 0453) Overseas: +44 1252 763 658.

  13. NatWest Reward Black account

    Upon looking for travel insurance, and a credit card for travel to perhaps replace my Clarity Card, I've stumbled across the NatWest Reward Black accounts. £28 per month which works out about £114 cheaper than AMEX Platinum but seems to offer more, such as cashback on bills, mobile phone insurance, travel insurance and then similar things to ...

  14. What will happen to a travel insurance claim I've ...

    Travel insurance with NatWest bank accounts; Reward accounts and cards. Reward accounts and cards. ... What will happen to a travel insurance claim I've already made through my Black credit card? ... Any existing travel insurance claims made through your Black credit card will be unaffected.

  15. Do I need to register for travel insurance?

    Travel insurance with NatWest bank accounts; Reward accounts and cards. Reward accounts and cards. Reward account; Reward Silver account; Reward Platinum account; ... Download a copy of your Black/Reward Black Account Travel Insurance policy (PDF 296KB). Select Silver / Reward Silver: 0345 601 5219 (Relay UK 18001 0345 601 5219)

  16. What is my travel insurance policy number?

    Black / Reward Black account. Policy number: AP21840319. Download a copy of your Black / Reward Black Account Travel Insurance policy (PDF 364KB) Select Silver / Reward Silver: 0345 601 5219 (Relay UK 18001 0345 601 5219) Overseas: +44 1252 308 792. Select Platinum / Reward Platinum: 0345 609 0453 (Relay UK 18001 0345 609 0453)

  17. What is my travel insurance policy number?

    Black / Reward Black account Policy number: AP21840319 Download a copy of your Black / Reward Black Account Travel Insurance policy (PDF 364KB) Select Silver / Reward Silver : 0345 601 5219 (Relay UK 18001 0345 601 5219 )

  18. How do I make a claim on my mobile phone insurance?

    Register a claim online (opens in a new window) or call us. Select Silver / Reward Silver: 0345 601 5219. overseas: +44 2392 664 912. Select Platinum / Reward Platinum: 0345 609 0453. overseas: +44 2392 668 650. Black / Reward Black: 0345 601 7188. overseas: +44 2392 660 340. Relay UK: 18001 0345 600 0512.