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Cruise Ship Job Interview Questions and Answers

Hello, friends in this article we will learn the basics to advance Cruise Employment Interview Questions and Answers. Most of you’ve got no idea about cruise employment interview questions and answers that’s why you bought rejected it. While giving answers to those questions you would like to be very polite and clear together with your voice.

We all know the demand for cruise jobs is increasing day by day because the cruise industry is also growing.

On a Cruise ship can work anyone either he/she from hospitality industry or not.

Table of Contents

Most Common Jobs on Cruise Ships

I will give you just department names which are common on a cruise ship, If I miss something it’s doesn’t mean that department is not there. You can ask me by comment below any query you have.

• Food & Beverage Department like waiter/ess, Assistant waiter/ess, Restaurant Steward, Buffet Steward, etc.
• Bar Department like Bartender , Bar waiter/ess, Bar boy, etc.
• Housekeeping Department like Stateroom Steward, Room attendant, Assistant stateroom steward, hotel utility, etc.
• Food & Beverage Production ( Kitchen) like Chef de Cuisine, Chef Tournant, Cook, Assistant Cook, etc.
• Casino Department like Casino Dealer, Slot attendant, etc.
• Security Department like Security officer, Security guard, etc.
• Deck Department like Deck Steward, Officers, etc.
• Guest Service Department like Guest Service Associate, Guest Service Supervisor, etc.
• Spa & Gym Department like nail technician, hairdresser, etc.
• Cruise Department like Cruise Director.
• Shore Department like Shore Excursion.
• Photographer.
• Human Resource/ Personnel .
• Finance Department .
• Entertainment department .

What You Need to Remember During Interview

• You need to be very polite.
• If anyone going for an interview, they need to speak loud and clear.
• Your appearance should be well-groomed.
• You should look confident not confused .
• Everyone should be on or before time.
• You should follow the instruction given by the interviewer.
• If the interviewer gives a chance to ask anything then ask at least 1 or 2 questions if you have any queries.

Cruise Job Interview Questions and Answers by Nbcruiser

Here I try to cover all the Cruise job interview questions and answers which is possible to ask by interviewers, If I miss anything please let me know. I will not go with the technical questions department wise but yes I will try to mention the most common.

Q.1. Tell me about yourself.

Answer. You just need to brief yourself in short, crisp, and clear. The Interviewers want to know how you can describe yourself.

• Start with your name,
• Give your place information,
• Education details but in short,
• Job experience if any,
• Family detail in short.

Now you can make your answers accordingly, I believe these points will be very easy for you to make your introduction. If the interviewer wants to listen more then you can tell about your weakness, strength, your hobby, etc.

Q. 2. Why do you want to work with Cruise Line?

Answer. Before your interview you need to google the company, you just need to know about what the company is when to build it, where is the head office, who is the founder and CEO, etc. After that, while giving the answer to this question you need to focus on:

• You need to explain what you like about Cruise Line,
• Relate it to your long term career goal on a Cruise ship,

You can connect your feeling with this company and tell them “ It will be a golden opportunity to be a part of a Cruise Company like yours. When I google about the company I found that my skills matching your requirements, Where I can enhance my technical skills to contribute to the company growth”.

When you answer like this, I am sure the interviewer will think twice about you that you are the candidate who is thinking about company growth first then yourself.

Q. 3. What are your strengths?

Answer: All the companies want to know about your strengths and how your strengths will be beneficial for that company. So while giving such kind of answers you need to mention many points which is very common in everyone like:

• Honest : you can say you are very honest with your company and with your work.
• Self Motivated: Here you can say I am self-motivated.
• Hard Working: you can say that I will work with dedication and determination.
• Flexibility: It means you are very flexible to work with any location, any situation, and any environment.
• Optimistic: It means you have a positive attitude.
• Persistence: It means you are regular in your work.

Now you can give 2-4 examples to your interviewers which is most common in you. I believe these qualities are found in everyone.

Q. 4. What are your weaknesses?

Answer: This also a very important question in which interviewers want to know your weakness because your weakness can affect the company profile or your job profile. They may not hire you so while giving such kind of answer you can include some positive points, even it is a weakness but it should be positive.

• I can cot say no when someone asks for help.
• I trust people very quickly.
• Straight forward.
• Get nervous when talking to strangers.
• Take the decision very quickly.
• To speak lies is difficult for me.
• More talkative

We all know, more than 90% of companies are selling only two things, one is their service and another is their product.

Q.5. What are your career goals?

Answer. 8 out of 10 interviewers will ask you about your goal and when you want to see yourself after a certain period of time. So while giving such kind of answer you need to be given only:

• Short term goal and
• Long term goal

For Example: “My future goal is to be during a respectable position therein organization” and My short term goal is to urge employment during a reputed company where I can utilize my skills and knowledge”.

Related: C1D VISA INTERVIEW QUESTIONS AND ANSWERS

Q.6. Why are you looking for a job change?

Answer. The Interviewer wants to know that why are you living your current organization and what is the reason behind your job change. So well see some point here while giving such kind of answers.

• Always thanks to your previous organization.
• Explain what you learn from your previous job experience.
• Relate it to your career goals.
• Share your reason for job change.

Like: “ I am very thankful to my previous company because I have learned lots of things from there. According to me, change is necessary for everyone to enhance your skills, knowledge, and personal as well as financial growth. And your organization is a very good platform where I can learn more”.

Q.7. What do you know about ____Cruise Line?

Answer. Before you give such kind of answer you need to google these points:

• Study about the company in brief.
• Name the name of Company owners and CEO.
• Research about company current issues.
• Study about their competitors.

All the above points you can find on google and make sure while giving such kind of answer you need to be very confident and polite.

Like: “It is one of the fastest-growing comping. The work environment of the company is also very good. People feel very proud to be part of the company, As a company provides full support of their employees in the professional front”.

Q.8. What is your expectation with our company?

Answer: This is the most important point for you because if the interviewer will thing this candidate is good for the company then they will put you this question. So while giving such kind of answer you need to remember a few things:

• Never share your salary expectation if you are a fresher because it might be you do not your market value.
• Experience candidate can share their expectations, If you have some experience then you are free to share what you expect from this company.
• Always says as per the company norms. Either you are a fresher or Experienced because every company has its own salary structure.

Like: “ If you are a fresher- I am a fresher and salary is not my first priority. This is really a big platform to start my career and I also want to improve my knowledge and gain experience. so my expectation is as per company norms which help me to maintain my economic needs “.

If you have experience: “ I have 5 years of experience in ______ and my current CRC is 5LPA, Salary has never a big issue for me still I am expecting as per company norms as per my designation, my qualification, and my experience. Which can help me to maintain my personal and financial needs “.

Q.9. What is three bucket system?

Answer. Many interviewers can ask you this question because on board this is the system that is followed by every department to maintain the hygiene level.

• Washing, Rinsing, and Sanitizing
• They add 100 PPM chlorine in water during sanitizing. PPM(Part Per Million).

If there is any medical issue onboard like nose running, Diarrhea, etc then they use 200 PPM for sensitization otherwise always 100 PPM.

Q.10. What are Red, Yellow , and Blue Bins?

Answer. This is the system of garbage segregation process in which they use different bins for different garbage Like:

• Yellow Bin is use for paper and wooden waste.
• Red bin use for Cans, bottle, etc.
• Grey bin use for food waste.
• Blue bin use for plastic waste.

Q.11. How often/long do you wash your hand when you are on duty?

Answer. If you are on duty then you need to wash your hand “at least 20-30 second every time “.

Q.12. Will you be able to work 7 days a week with no time off for at least 6-8 months?

Answer. You have to say yes only, For Example: where I am working currently there is nothing like that, and every month we get off a minimum of 4-5. But if I get a chance to work on a Cruise ship then I can work with no time off for at least 6-8 months.

Q.13. Are you willing to share your cabin/room with your co-workers?

Answer. Yes I can share the cabin with co-workers.

Q.14. What Is USPH?

Answer. USPH( United State Public Health), It is a primary division of department of health, education and welfare.

Conclusion: So I hope this article will help you to crack your interview. Today Cruise Ship Job Interview Questions and Answers. Its include many cruise job interview questions and answers like 14 most popular question and answer.

If you think this article is helpful for you please comment me below, It will motivate me to provide you more content about Cruise and Cruise Jobs.

Related: Free employment agency

4 thoughts on “Cruise Ship Job Interview Questions and Answers”

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when will resume vacancies for cruise ship

Most probably in january 2021

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Cruise Ship Job Interviews

It’s exciting once you’re told that you’ve been invited for a cruise ship job interview, but it can also be stressful. Will you be prepared for the interview? What should you wear? What questions will the interviewer ask you? What questions should you ask the interviewer? The bottom line is how can you ensure that your interview will land you the job?

Interview Types

You know the recruiter is interested in you once they invite you for an interview. It’s something in your cover letter, resume or online application that makes them think that you are a potential candidate for the cruise job. The interview is your opportunity to prove that you ARE the best person for the position.

There are a few different types of interviews. Your may be asked to be available for a telephone interview or an interview via Skype. Alternatively, you may be asked to attend an interview where a number of other applicants will attend as well. You may also have the opportunity to attend a cruise ship job recruitment event.

Part of the interview may be a presentation of what it’s like to work and live onboard while the other part of the interview is a one-on-one. On the other hand, you may be asked to make a presentation in the case of someone that is being interviewed for a job as cruise staff or cruise sales manager.

Interview Preparation

Whatever type of interview you have, how much you have prepared can be the crucial factor in getting hired or not. Preparing for an interview will not only make you feel confident, it will also demonstrate to the interviewer that you’ve done your homework. And, prepared applicants equates to prepared crewmembers.

The best way to show that you are prepared is by answering the recruiter’s questions with knowledgeable and well-thought out answers. To be prepared, you should practice answering questions that may be asked of you including being able to give vivid examples. Practice your answers out loud in front of a mirror until know what you want to say and sound confident.

Practice how you will start and end your interview what questions the cruise recruiter will ask you. How will you greet the interviewer? Will you shake hands? Near the end of the interview, what questions will you ask? Will you fumble for paper and pen to jot down contact information. Be prepared.

Interview Questions for Cruise Ship Jobs

Understanding what you will be asked during a cruise ship job interview will help you prepare. There are a number of typical questions that cruise recruiters tend to ask their interviewees. For starters, they want to be sure that you understand what life onboard is really like. Second, they want to make sure that you are the most qualified candidate for that specific cruise job. Here are some possible questions you may be asked.

10.  How long would you like to work on cruise ships?

Questions to Ask During Your Job Interview

Although during the interview you will be asked a series of questions, the interviewer will probably give you the opportunity to ask them a few questions as well. Make sure you don’t ask questions that you should already know the answers to. Instead, ask questions that show you have done your homework and will impress the interviewer. Here are a few questions to choose from.

4.  If hired, how soon could I expect to join a ship?

How to Dress for Your Job Interview

Choosing how to dress for your interview is almost as important as what you say verbally. Applicants for cruise ship jobs need to look professional and ready to fit what the cruise line perceives their employees to look like.

Women need to consider that less is more when it comes to make up and that what they choose to wear could be what decides if they get hired or not. You don’t want the recruiter to think you are high maintenance. You want to convey that you are ready for hard work, to be on your feet all day and without worry that you may break a nail. Men need also to be professionally dressed and clean shaven.

Skype Interviews for Cruise Jobs

Some cruise recruiters are using Skype to conduct interviews. For job applicants, there are a few things to consider. For starters, treat this type of interview as you would a traditional face-to-face interview. Dress for the part. Second, make sure that you have cleaned the area that will be seen by the interviewer’s web camera. Third, make sure that you get the recruiter’s contact information in case you are having technical difficulties.

Phone Interviews for Cruise Jobs

Many recruiters like to conduct a phone interview before committing to offering a live interview, and this is mainly used for screening applicants. Is the applicant ready to work onboard a cruise ship? Does the applicant’s personality stand out on the telephone? If the answers are yes, they may be given a second interview. Therefore, put your best foot forward even during a telephone interview for a cruise ship job.

25 Cruise Staff Interview Questions and Answers

Learn what skills and qualities interviewers are looking for from a cruise staff member, what questions you can expect, and how you should go about answering them.

The cruise industry is booming, with an estimated 27.2 million passengers taking to the seas in 2018. And as the industry continues to grow, so does the demand for qualified cruise staff.

Cruise staff are responsible for the planning and execution of activities and entertainment on board a cruise ship. They also act as a liaison between passengers and the ship’s crew. If you’re looking for a job in the cruise industry, you’ll need to be able to answer cruise staff interview questions about your customer service skills, ability to work in a fast-paced environment, and experience with the planning and execution of events.

To help you prepare for your interview, we’ve compiled a list of sample cruise staff interview questions and answers.

• Are you comfortable working with a diverse range of people?
• What are some of your favorite cruise destinations?
• How would you handle a situation where a guest is unhappy with their experience on the ship?
• What is your experience working in the cruise industry?
• Provide an example of a time when you went above and beyond to help a guest and how it made them feel.
• If a guest asked you about your favorite part of working on a cruise ship, what would you say?
• What would you do if you saw another cruise staff member engaging in behavior that was against company policies?
• How well do you perform under pressure?
• Do you have any experience bartending or serving drinks?
• When a guest asks you for advice about what to do on their day at sea, how do you respond?
• We want our guests to feel like they’re part of the crew. How would you get involved in activities and conversations with other staff members?
• Describe your experience working with cruise ship scheduling software.
• What makes you an ideal candidate for this position?
• Which areas of the ship do you like to work in the most?
• What do you think is the most important aspect of customer service?
• How often do you perform cleaning duties on board a cruise ship?
• There is a case of the flu going around the ship. How would you handle this situation?
• What do you think makes a cruise ship successful?
• Describe your experience handling cash and credit card transactions.
• How would you handle a situation where a guest has had too much to drink?
• Are you familiar with the different types of entertainment offered on board a cruise ship?
• What is the most challenging part about working as Cruise Staff?
• Do you have any experience leading group activities or events?
• How comfortable are you speaking in front of large groups?
• Describe how you stay organized when managing multiple tasks at once.

1. Are you comfortable working with a diverse range of people?

Cruise staff often work with a diverse range of people, including passengers from all over the world. Employers ask this question to make sure you’re comfortable working in such an environment. Use your answer to show that you are open-minded and willing to help others. Explain how you would use these skills to help everyone on board feel welcome.

Example: “Absolutely! I have a great deal of experience working with people from all walks of life. In my current role as Cruise Staff, I’ve had the opportunity to interact with guests from different countries and cultures. I’m very comfortable in this environment and enjoy learning about new customs and traditions.

I also understand that it is important to be respectful and sensitive when interacting with people from different backgrounds. I make sure to always treat everyone equally and provide them with the same level of service regardless of their background or culture.”

2. What are some of your favorite cruise destinations?

Cruise staff members often have the opportunity to visit new places. Employers ask this question to make sure you enjoy traveling and are excited about visiting their company’s destinations. In your answer, share two or three of your favorite cruise destinations. Explain why they’re some of your favorites.

Example: “I have had the pleasure of visiting a number of stunning cruise destinations over the years. My favorite destination has to be the Caribbean, with its crystal clear waters and white sandy beaches. I love exploring the many islands that make up this region, from Jamaica to Barbados. The culture is vibrant and welcoming, and there are so many activities to enjoy such as snorkeling, kayaking, and sailing.

Another great cruise destination for me is Alaska. It’s an incredible place to explore, with breathtaking views of glaciers, mountains, and wildlife. There’s something special about being able to witness nature in all its glory, and it’s an experience I never tire of. Plus, you can take part in some amazing excursions like whale watching or dog sledding.”

3. How would you handle a situation where a guest is unhappy with their experience on the ship?

Cruise staff members often have to deal with unhappy guests. An interviewer may ask you this question to see how you handle conflict and complaints. In your answer, try to show that you can remain calm and professional even when a guest is upset. Try to focus on the steps you would take to resolve the situation as quickly as possible.

Example: “If a guest is unhappy with their experience on the ship, I would first take the time to listen and understand why they are dissatisfied. It’s important to be empathetic and show that you care about their concerns. Once I have heard them out, I would then work to find a solution that meets their needs. This could involve offering an apology, providing a refund or compensation, or finding another way to make up for the issue at hand.

I believe in going above and beyond to ensure guests have a positive experience onboard the ship. I’m confident in my ability to resolve any issues quickly and efficiently while maintaining a friendly and professional attitude. My goal is always to leave guests feeling satisfied and happy with their cruise.”

4. What is your experience working in the cruise industry?

This question is a great way for the interviewer to learn more about your experience and qualifications. If you have previous experience working on cruise ships, be sure to highlight any unique or impressive experiences that helped you develop skills that are relevant to this position.

Example: “I have been working in the cruise industry for over five years now. During this time, I have gained a wealth of experience and knowledge that has enabled me to become an expert Cruise Staff.

My primary role as a Cruise Staff is to ensure that passengers are having a safe and enjoyable experience on board. To do this, I provide guidance and assistance with activities such as excursions, onboard entertainment, and dining options. I also assist with any customer service issues that may arise during their stay.

In addition, I am well-versed in all safety protocols and procedures related to the cruise industry. This includes emergency response training, crowd control, and risk management. My expertise in these areas allows me to quickly identify potential risks and take appropriate action when necessary.”

5. Provide an example of a time when you went above and beyond to help a guest and how it made them feel.

Cruise staff often go above and beyond to ensure their guests have a positive experience. Employers ask this question to learn more about your dedication to customer service. In your answer, share an example of how you helped a guest with something that wasn’t part of your job description. Explain what the guest’s reaction was and how it made you feel.

Example: “I had a guest who was having difficulty navigating the ship. She was feeling overwhelmed and frustrated, so I took it upon myself to help her out. I showed her around the ship, explained how things worked, and even gave her some tips on where to find the best spots for activities and entertainment.

The guest was very appreciative of my assistance and thanked me profusely. She said that she felt much more confident about being able to enjoy her vacation now that she knew her way around the ship. It made me feel great knowing that I could make such a positive impact on someone’s experience.”

6. If a guest asked you about your favorite part of working on a cruise ship, what would you say?

This question can help the interviewer get to know you better and understand what motivates you. Your answer should reflect your genuine feelings about working on a cruise ship, but it’s also important to highlight some of the job’s benefits.

Example: “My favorite part of working on a cruise ship is the opportunity to meet and interact with people from all over the world. I love learning about different cultures and hearing stories from guests about their travels and experiences. It’s amazing how much you can learn just by talking to someone for a few minutes!

I also enjoy being able to provide an unforgettable experience for our guests. From organizing fun activities, like trivia nights or poolside parties, to providing helpful advice on shore excursions, it’s incredibly rewarding to see the smiles on our guests’ faces when they leave the ship.”

7. What would you do if you saw another cruise staff member engaging in behavior that was against company policies?

An interviewer may ask this question to assess your ability to report misconduct and ensure the safety of guests. In your answer, explain that you would follow company procedures for reporting violations and support your colleague through the process.

Example: “If I saw another cruise staff member engaging in behavior that was against company policies, I would handle the situation with professionalism and respect. First, I would approach the individual and explain why their behavior is not acceptable according to the company’s standards. If they are willing to discuss it further, I would listen to their side of the story and try to come up with a solution that works for both parties.

If the individual does not respond positively or refuses to change their behavior, I would then take appropriate action as outlined by the company policy. This could include reporting the incident to my supervisor or other relevant personnel. In any case, I would ensure that all necessary steps were taken to resolve the issue quickly and efficiently.”

8. How well do you perform under pressure?

Cruise staff often work in high-pressure situations. Cruise lines want to know that you can perform well under pressure and still provide excellent customer service. When answering this question, explain how you handle stressful situations. Share a specific example of when you performed well under pressure.

Example: “I believe I perform very well under pressure. I have been working in the cruise industry for several years now, and over that time I have learned how to manage my stress levels and remain calm even when things get hectic. I understand that being a Cruise Staff can be demanding at times, but I am confident in my ability to stay focused and handle any situation that comes my way.

In addition, I have experience dealing with difficult customers and handling challenging situations while still providing excellent customer service. I always strive to resolve issues quickly and efficiently, no matter how stressful the situation may be. I also make sure to take regular breaks throughout the day so that I can stay refreshed and energized.”

9. Do you have any experience bartending or serving drinks?

Cruise lines often hire bartenders and servers to work on their ships. They ask this question to make sure you have experience working in a fast-paced environment where you need to multitask. Bartending or serving drinks can be similar to working as a cruise staff member because both jobs require you to interact with customers and provide them with good service. If you do not have any experience, you can talk about how you would learn the job quickly if hired.

Example: “Yes, I do have experience bartending and serving drinks. I worked as a bartender for two years at a popular restaurant in my hometown. During this time, I gained extensive knowledge of different types of alcoholic beverages and how to mix them properly. I also developed excellent customer service skills, which allowed me to provide outstanding service to all customers.

In addition to my bartending experience, I have also served drinks on board cruise ships. For the past three summers, I was employed as a Cruise Staff member aboard various luxury liners. As part of my duties, I was responsible for providing guests with their favorite drinks. My ability to remember orders quickly and accurately earned me many compliments from passengers.”

10. When a guest asks you for advice about what to do on their day at sea, how do you respond?

Cruise staff members often have a wealth of knowledge about the destinations they visit. The interviewer wants to know if you can use your expertise to help guests plan their day and make recommendations for activities or excursions that fit their interests. Use examples from past experiences where you helped guests plan their days on board.

Example: “When a guest asks me for advice about what to do on their day at sea, I always take the time to listen and understand what they are looking for. My goal is to provide them with an experience that meets their individual needs and interests.

I start by asking questions to get a better understanding of what type of activities they would enjoy. Depending on their answers, I can then suggest different onboard activities such as spa treatments, live entertainment, or shore excursions. I also make sure to inform them of any special events happening during their stay.

In addition, I provide guests with helpful information about the ship’s facilities and amenities so they can make the most out of their cruise. Finally, I am always available to answer any questions they may have throughout their journey.”

11. We want our guests to feel like they’re part of the crew. How would you get involved in activities and conversations with other staff members?

Cruise staff members often work together to ensure their guests have a positive experience. Employers ask this question to make sure you’re willing to get to know your coworkers and support them in their roles. In your answer, explain that you would be open to getting to know other cruise staff members. Explain that you want to learn more about the different roles on board so you can help others when they need it.

Example: “I understand the importance of making guests feel like they’re part of the crew, and I believe that starts with creating a positive environment among staff members. To do this, I would make sure to take part in activities and conversations with other staff members whenever possible. This could include taking part in team-building exercises, attending onboard events together, or simply having casual conversations during breaks.

Additionally, I think it’s important to show genuine interest in what others are doing and talking about. Asking questions, offering advice, and providing support can go a long way towards building strong relationships between staff members. Finally, I’m always open to trying new things and learning from my colleagues. By participating in activities outside of our job duties, we can create an atmosphere of camaraderie and collaboration that will extend to our guests.”

12. Describe your experience working with cruise ship scheduling software.

Cruise staff often work with scheduling software to keep track of their daily tasks and communicate with other members of the crew. An interviewer may ask this question to learn more about your computer skills and how you use technology in your job. In your answer, describe a time when you used cruise ship scheduling software and what challenges you faced while using it.

Example: “I have extensive experience working with cruise ship scheduling software. I’ve been using this type of software for the past five years, both in my current role as a Cruise Staff and at previous positions. In my current role, I use the software to create itineraries for our passengers, ensuring that they get the most out of their cruise experience. I’m also responsible for tracking passenger preferences and making sure that all activities are scheduled accordingly.

I’m very familiar with the features of the software, including its ability to generate reports, track customer feedback, and manage reservations. I’m also comfortable troubleshooting any issues that may arise while using the software.”

13. What makes you an ideal candidate for this position?

Employers ask this question to learn more about your qualifications for the job. They want to know what makes you a good fit for their cruise staff team. Before your interview, make a list of reasons why you are qualified for this position. Think about your previous experience and any skills that may be relevant to working on a cruise ship.

Example: “I believe that I am an ideal candidate for this position because of my extensive experience in the cruise industry. I have worked as a Cruise Staff for over five years and have gained invaluable knowledge about customer service, hospitality, and entertainment. My enthusiasm and passion for creating memorable experiences for guests is unparalleled.

In addition to my professional experience, I also possess strong interpersonal skills which are essential for working with a diverse range of guests. I understand how to effectively communicate with people from different backgrounds and cultures, ensuring that all guests feel welcome and comfortable onboard.

Furthermore, I am highly organized and detail-oriented, which allows me to efficiently manage multiple tasks at once. I am confident that my combination of expertise and skill set make me an excellent fit for this role.”

14. Which areas of the ship do you like to work in the most?

Cruise staff members often work in a variety of areas on the ship, including bars and restaurants. Employers ask this question to make sure you’re flexible enough to work in any area they assign you. In your answer, explain that you enjoy working in all areas of the ship. Explain which areas are your favorites and why.

Example: “I love working in all areas of the ship, but my favorite is definitely the entertainment section. I enjoy interacting with passengers and helping them to have a great time on their cruise. As Cruise Staff, it’s important to be able to provide fun activities for guests and ensure that everyone is having a good time.

I also like to work in the dining area, as I’m passionate about providing excellent customer service. I take pride in making sure that each guest has an enjoyable experience while they are eating. I’m always willing to go above and beyond to make sure that every meal is perfect.”

15. What do you think is the most important aspect of customer service?

Cruise staff must be able to provide excellent customer service. Employers ask this question to make sure you understand what good customer service looks like. In your answer, explain that the most important aspect of customer service is making customers feel welcome and appreciated. Explain that cruise staff should always try to go above and beyond for their guests.

Example: “I believe that the most important aspect of customer service is providing an excellent experience for guests. This means going above and beyond to ensure that their needs are met, they feel valued, and that their time on board is enjoyable.

To achieve this, I think it’s essential to have a good understanding of the cruise line’s policies and procedures so that you can provide accurate information and advice. It’s also important to be able to communicate effectively with guests, listen to their feedback, and respond in a timely manner. Finally, being organized and proactive in anticipating guest needs will help create a positive atmosphere and make sure everyone has a great time.”

16. How often do you perform cleaning duties on board a cruise ship?

Cruise staff members often perform cleaning duties, such as washing dishes and mopping floors. Employers ask this question to make sure you’re comfortable with these tasks. If you have previous experience performing cleaning duties, share that information in your answer. If you don’t have any experience, explain how you would approach the task if given the opportunity.

Example: “I have extensive experience performing cleaning duties on board a cruise ship. As part of my role as Cruise Staff, I am responsible for ensuring that all areas of the ship are kept clean and tidy at all times. This includes vacuuming carpets, mopping floors, dusting surfaces, and wiping down windows.

I understand the importance of keeping the ship in pristine condition and take pride in making sure that everything is spotless before passengers arrive. To ensure this, I perform regular deep cleans throughout the day, paying special attention to high-traffic areas such as lobbies and restaurants. I also make sure to check all cabins and public spaces for any messes or spills that may need to be addressed.”

17. There is a case of the flu going around the ship. How would you handle this situation?

Cruise staff are often responsible for maintaining the health and safety of their passengers. This question is designed to assess your ability to handle a crisis situation while keeping guests safe. In your answer, demonstrate how you would use your problem-solving skills to ensure that everyone on board was healthy and happy.

Example: “If there is a case of the flu going around the ship, I would take immediate action to ensure that all passengers and staff are safe. First, I would make sure that everyone on board is aware of the situation and provide them with information about how to prevent the spread of the virus. This could include providing hand sanitizer, encouraging frequent hand washing, and reminding people to cover their mouths when they sneeze or cough.

I would also work closely with the medical team onboard to monitor the situation and provide any necessary assistance. If needed, I would help coordinate additional cleaning measures throughout the ship and implement social distancing protocols in public areas. Finally, I would keep an eye out for anyone exhibiting symptoms of the flu and direct them to the medical team as soon as possible.”

18. What do you think makes a cruise ship successful?

Cruise ships are a unique business, and the interviewer wants to know what you think makes them successful. Your answer should show that you understand how cruise ships operate as businesses and can apply your knowledge of business operations to help make their ship more profitable.

Example: “A successful cruise ship is dependent on many factors. The most important of these is the staff onboard, as they are responsible for creating a positive and enjoyable experience for all passengers. As Cruise Staff, I believe that providing excellent customer service and ensuring that everyone feels welcome and safe should be top priority. It’s also essential to ensure that all activities, events, and entertainment offered are engaging and interesting. Finally, having an efficient and well-organized system in place to manage the day-to-day operations of the ship is key to keeping everything running smoothly.”

19. Describe your experience handling cash and credit card transactions.

Cruise staff often handle cash and credit card transactions, so the interviewer wants to know if you have experience with this. Use your answer to highlight any skills or experiences that make you a good candidate for the position.

Example: “I have extensive experience handling cash and credit card transactions. During my time as a Cruise Staff, I was responsible for taking payments from passengers for various activities on board the ship. This included collecting cash, processing credit cards, and issuing receipts. I also had to ensure that all financial records were accurate and up-to-date.

To make sure that everything ran smoothly, I developed an efficient system for tracking payments and reconciling accounts. I worked closely with the accounting team to ensure that all transactions were properly documented and accounted for. I also took extra steps to protect customer data by implementing security protocols such as encryption and tokenization.”

20. How would you handle a situation where a guest has had too much to drink?

Cruise staff often interact with guests who are drinking alcohol. Employers ask this question to make sure you know how to handle these situations safely and responsibly. In your answer, explain that you would try to get the guest a non-alcoholic beverage or food item. You can also mention that you would encourage them to take a break from drinking for a while.

Example: “If I were to encounter a guest who has had too much to drink, my first priority would be the safety of both the guest and other passengers. To ensure this, I would take immediate action to limit their access to further alcohol and make sure they are in a safe environment.

I would also use my interpersonal skills to talk with the guest and try to understand why they have been drinking excessively. If necessary, I would refer them to medical personnel or another professional for assistance. Finally, I would document the incident and report it to the appropriate authorities.”

21. Are you familiar with the different types of entertainment offered on board a cruise ship?

Cruise staff members need to be knowledgeable about the different types of entertainment offered on board a cruise ship. This helps them provide guests with information and answer questions about what’s available during their vacation. When answering this question, explain which types of entertainment you’re familiar with and why they appeal to you.

Example: “Yes, I am very familiar with the different types of entertainment offered on board a cruise ship. In my previous experience as Cruise Staff, I have been responsible for organizing and coordinating various activities such as trivia nights, karaoke competitions, pool parties, live music performances, dance classes, and more. I understand how to create an entertaining atmosphere that will keep passengers engaged and entertained throughout their voyage.

I also have extensive knowledge of the onboard amenities available to guests, including spas, fitness centers, restaurants, bars, and other recreational areas. My goal is always to ensure that all guests are having a wonderful time while on board. I take pride in creating memorable experiences for our passengers and strive to make sure they leave feeling satisfied with their cruise experience.”

22. What is the most challenging part about working as Cruise Staff?

Cruise staff often work long hours and may be required to perform a variety of tasks. Employers ask this question to make sure you are prepared for the challenges that come with working on a cruise ship. In your answer, explain what is most challenging about being a Cruise Staff member and how you plan to overcome it.

Example: “The most challenging part of working as Cruise Staff is managing the expectations of guests. It’s important to ensure that all guests have a great experience while on board, and this can be difficult when there are so many different types of people with different needs. I believe my ability to remain calm in stressful situations and think quickly on my feet will help me manage these expectations effectively.

I also understand that it’s important to stay organized and keep up with the daily tasks that come with being a Cruise Staff. This includes making sure all activities are running smoothly, ensuring guest safety, and providing excellent customer service. I am confident that my strong organizational skills and attention to detail will make me an asset to any team.”

23. Do you have any experience leading group activities or events?

Cruise staff often lead group activities and events for their passengers. Employers ask this question to make sure you have experience with leading a team of people. Use your answer to explain any leadership roles you’ve had in the past. Explain what skills helped you succeed as a leader.

Example: “Yes, I do have experience leading group activities and events. During my time as a Cruise Staff, I was responsible for organizing and running various onboard activities such as trivia nights, karaoke competitions, pool games, and more. I also had the opportunity to lead larger-scale events such as themed parties and special dinners.

I am confident in my ability to create engaging experiences that will keep passengers entertained throughout their cruise. I understand how important it is to ensure everyone has an enjoyable time and I strive to make sure all guests are having fun. My past experience has taught me how to be creative with activities and how to manage large groups of people. I’m excited to bring my skills to your team and help create memorable experiences for your passengers.”

24. How comfortable are you speaking in front of large groups?

Cruise staff often have to give presentations or speeches in front of large groups. Employers ask this question to make sure you are comfortable with public speaking and can do it well. Use your answer to show that you enjoy public speaking and feel confident doing it. Share a story about a time when you gave a presentation or speech in front of a group. Explain what made the experience positive for you.

Example: “I am very comfortable speaking in front of large groups. I have had many opportunities to do so while working as a Cruise Staff for the past three years. During this time, I have been responsible for leading onboard activities and entertainment such as trivia nights, karaoke, and dance lessons. I have also given presentations on safety protocols, destination information, and other topics related to cruising.

I understand how important it is to engage with guests and make sure that everyone is having a great experience. To ensure this, I use my public speaking skills to be clear, concise, and entertaining. I always strive to create an atmosphere where people feel welcome and engaged. I believe these qualities are essential when speaking in front of large groups.”

25. Describe how you stay organized when managing multiple tasks at once.

Cruise staff often have multiple responsibilities, so employers ask this question to make sure you can manage your time well. In your answer, explain how you stay on top of all your tasks and prioritize what needs to be done first.

Example: “I have developed a system for staying organized when managing multiple tasks at once. First, I prioritize my tasks and create a timeline with deadlines so that I can stay on track. Then, I break down each task into smaller steps to make them more manageable. Finally, I use a variety of tools such as calendars, lists, and reminders to keep me focused and ensure that all tasks are completed in a timely manner.

In addition, I am always open to feedback from colleagues and supervisors. This helps me identify areas where I need improvement and allows me to adjust my approach accordingly. By incorporating these strategies into my daily routine, I am able to effectively manage multiple tasks while maintaining a high level of organization.”

25 Safety Manager Interview Questions and Answers

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20 Cruise Staff Interview Questions and Answers

Common Cruise Staff interview questions, how to answer them, and sample answers from a certified career coach.

Congratulations! You’ve been invited for an interview to become a cruise staff member. Now it’s time to prepare so you can make the best impression and land the job of your dreams.

Cruise ship jobs are highly sought after, and the competition can be stiff. To give yourself the edge, you’ll want to be prepared with answers to common cruise staff interview questions. The following list includes some of the most commonly asked questions for cruise staff positions. Read through them carefully and practice your responses before your big day. Good luck!

• What experience do you have working in customer service?
• Describe a time when you had to handle a difficult situation with a passenger on board the cruise ship.
• How would you go about organizing and leading activities for passengers of all ages?
• Are you comfortable speaking in front of large groups of people?
• What strategies do you use to ensure that everyone is having a good time during an activity or event?
• Tell me about a time when you had to think quickly and come up with a creative solution to a problem.
• How do you handle complaints from passengers who are unhappy with their experience?
• What safety protocols do you follow when hosting events or activities on board the cruise ship?
• Do you have any experience with managing budgets or planning events?
• How do you stay informed about new trends in the cruise industry?
• What strategies do you use to promote upcoming events and activities to passengers?
• How do you handle conflicts between passengers or staff members?
• Explain your understanding of cultural sensitivity and how it applies to your role as Cruise Staff.
• What do you do if a passenger becomes ill or injured while on board the cruise ship?
• How do you handle situations where passengers become disruptive or unruly?
• What strategies do you use to build relationships with passengers and make them feel welcome?
• How do you ensure that all passengers are aware of the rules and regulations on board the cruise ship?
• What do you do if a passenger has a complaint about the food or services provided by the cruise line?
• How do you handle requests from passengers for special accommodations or assistance?
• Describe a time when you had to work with other departments (e.g. housekeeping, security) to resolve a problem.

1. What experience do you have working in customer service?

Cruise staff are expected to provide an exceptional experience to guests, so it’s important to show that you understand the importance of customer service. You should be able to explain how you’ve handled customer service issues in the past, as well as how you’ve gone the extra mile to ensure guest satisfaction. This question gives you a chance to demonstrate your customer service skills and show how you’ve helped contribute to successful interactions.

How to Answer:

When answering this question, you should focus on how your customer service experience has prepared you for this job. Talk about the challenges you’ve faced in previous roles and how you overcame them. You can also explain any specific techniques or strategies you use to ensure a successful customer service experience. Finally, be sure to mention any awards or recognition you’ve received for excellent customer service.

Example: “I have over five years of customer service experience in the hospitality industry. I’ve worked as a front desk agent, server, and tour guide—all roles that required me to provide exceptional guest experiences. In my current role as a concierge, I regularly go above and beyond for our guests by providing personalized recommendations and services. I was even recognized with an Excellence Award from my employer for consistently exceeding customer expectations. My customer service skills are top-notch, and I look forward to utilizing them in this cruise staff position.”

2. Describe a time when you had to handle a difficult situation with a passenger on board the cruise ship.

The job of a cruise staff is to ensure passengers have a pleasant and enjoyable experience while on board the ship. Part of this involves handling difficult situations, such as when a passenger is unhappy with a situation or has an issue with another passenger. The interviewer wants to make sure you can handle these situations with grace and professionalism, and that you can think quickly and come up with solutions.

When answering this question, it’s important to show your problem-solving skills and demonstrate that you can handle difficult situations with a level head. Talk about a time when you encountered a difficult situation on board the ship and how you handled it. Focus on what steps you took to resolve the issue, such as listening to both sides of the story, coming up with a solution that everyone could agree on, and following up afterwards to make sure everything was ok. Show that you are able to stay calm under pressure and are willing to go above and beyond to ensure passengers have an enjoyable experience.

Example: “I have extensive experience organizing and leading activities on cruise ships. I’ve been able to successfully create fun and engaging activities for passengers of all ages, from toddlers to seniors. When I’m planning an activity, I make sure to research different types of activities that cater to a variety of interests and age groups. I also ensure everyone is having fun and staying engaged throughout the activity by continuously monitoring their participation and providing feedback when necessary. I take feedback from the passengers very seriously and use it to improve future activities and make them even better.”

3. How would you go about organizing and leading activities for passengers of all ages?

Cruise staff are responsible for creating a fun and enjoyable experience for passengers of all ages. You need to be able to think on your feet and come up with activities that everyone can enjoy. This question is an opportunity for you to showcase your creativity and your ability to think outside the box. The interviewer wants to know that you can come up with fun and engaging activities that cater to a variety of passengers and their interests.

Start by talking about your experience with organizing and leading activities. Make sure to include any relevant examples of times when you have done this in the past. Then, explain how you would go about creating activities for passengers of all ages. Talk about how you would research different types of activities that cater to a variety of interests and age groups. Explain how you would ensure everyone is having fun and staying engaged throughout the activity. Finally, discuss how you would use feedback from passengers to improve future activities and make them even better.

Example: “I have a lot of experience organizing and leading activities for both children and adults. For example, I recently led an outdoor scavenger hunt that was enjoyed by people of all ages. When it comes to creating activities for passengers of all ages on a cruise ship, I would start by researching different types of activities that cater to a variety of interests and age groups. Then, I would create a schedule with the activities that are most likely to be enjoyed by everyone. During the activity, I would make sure to stay engaged and attentive to the needs of the participants to ensure everyone is having a good time. Lastly, I would use any feedback from the passengers to improve future activities and make them even better.”

4. Are you comfortable speaking in front of large groups of people?

Working on a cruise ship means interacting with passengers on a daily basis. This could involve introducing passengers to new activities, leading them in team activities, or even hosting a show or event. All of these require the ability to speak in front of large groups of people, so the interviewer wants to make sure you’re comfortable presenting yourself in front of a crowd.

You should answer this question honestly. If you’re not comfortable speaking in front of large groups, it’s okay to admit that and explain how you plan on overcoming your nerves. On the other hand, if you are comfortable, you can talk about any prior experience you have with public speaking or leading activities. Be sure to emphasize your enthusiasm for interacting with passengers and your ability to engage them.

Example: “Yes, I am very comfortable speaking in front of large groups. In fact, I have experience leading team-building activities as a camp counselor and hosting events as part of my student organization at college. I’m confident in my ability to lead and engage passengers with enthusiasm.”

5. What strategies do you use to ensure that everyone is having a good time during an activity or event?

Cruise staff are responsible for the overall enjoyment of their passengers. They must be able to effectively manage activities and events to ensure everyone is having a good time. This question is asked to evaluate the applicant’s ability to lead and engage, as well as their creativity and problem-solving skills.

The best way to answer this question is to provide examples of strategies you have used in the past. You could talk about how you assess the group’s interests and create activities that cater to those interests, or how you encourage participation by using fun games or activities. You can also discuss your ability to troubleshoot any potential issues that may arise during an activity or event and how you handle difficult passengers.

Example: “I always like to start off by assessing the group’s interests and tailoring activities accordingly. I also make sure to provide clear instructions and break down any complex tasks into more manageable steps so that everyone can understand what is expected of them. Additionally, I use a variety of fun games and activities to encourage participation. If there are any issues or conflicts during an activity or event, I try to address them quickly and calmly to ensure everyone is still having a good time.”

6. Tell me about a time when you had to think quickly and come up with a creative solution to a problem.

Cruise staff often have to work in fast-paced, dynamic settings, and they need to be able to come up with creative solutions to problems that may arise. They need to be able to think on their feet and come up with creative solutions that help to resolve the issue quickly and efficiently. This question allows the interviewer to gauge your ability to think quickly and come up with creative solutions.

Before the interview, think of a time when you had to come up with a creative solution to a problem. Describe the situation and explain how you used your quick thinking and creativity to solve the issue. Talk about what steps you took to come up with the solution and how it ultimately helped resolve the problem. Show that you can think quickly and have the ability to come up with creative solutions in challenging situations.

Example: “When I was working as a cruise ship staff member last year, we had to quickly come up with an alternative solution when there were not enough life jackets for all of the passengers. We needed to find a way to provide enough safety equipment while still ensuring that everyone could enjoy the experience. So I came up with the idea of creating a pool game where the participants would have to wear their life jackets throughout the duration of the game. This allowed us to make sure that everyone had access to a life jacket and also provided some entertainment for the passengers.”

7. How do you handle complaints from passengers who are unhappy with their experience?

Cruise ships are full of customers who are trying to have the best vacation possible. That means that when something goes wrong, they’re likely to be disappointed. It’s the job of the cruise staff to make sure that those passengers are able to have the best experience possible, and that includes responding to complaints and resolving any issues that arise. By asking this question, the interviewer wants to know that you’re capable of handling those complaints in a way that is professional, calm, and effective.

The best way to answer this question is to talk about how you would handle a complaint from a passenger. Start by talking about your ability to remain calm and professional in stressful situations, as well as your willingness to listen to the customer’s concerns. Talk about how you would investigate the issue and work with other departments or personnel on board to come up with a resolution that both parties can agree on. Finally, emphasize your commitment to making sure that the customer leaves satisfied and happy.

Example: “I understand how important it is to ensure that passengers have a positive experience on the cruise. When faced with a complaint, my first priority is to remain calm and professional while actively listening to the customer’s concerns. I would then work to investigate the issue and collaborate with other departments or personnel on board to come up with an actionable solution. My ultimate goal when responding to complaints is to make sure the customer leaves happy and satisfied with their experience.”

8. What safety protocols do you follow when hosting events or activities on board the cruise ship?

Cruise staff are expected to host events and activities on board the cruise ship. These activities involve many people and often involve risks. It is important for the interviewer to know that the candidate is aware of the safety protocols that need to be followed when hosting these events. Knowing the safety protocols for any activities being hosted on board is essential for cruise staff.

The best way to answer this question is to provide specific examples of safety protocols you have followed in the past. Talk about how you have ensured that all participants are aware of the risks involved and what steps you take to mitigate those risks. You should also mention any additional precautionary measures you take such as having life jackets available or providing first aid kits on board. Finally, emphasize your commitment to safety and explain why it is important for cruise staff to be mindful of these protocols.

Example: “I take safety protocols very seriously when hosting events and activities on board the cruise ship. I always make sure all participants are informed of the risks involved and that the necessary safety measures are in place. I also double check that all safety equipment is available, such as life jackets, first aid kits, and fire extinguishers. I also make sure that all participants are aware of the safety instructions and that they are adhered to at all times. I understand that safety is of the utmost importance and I take every precaution necessary to ensure the safety of all participants.”

9. Do you have any experience with managing budgets or planning events?

Cruise staff are often responsible for entertaining guests, planning activities, ensuring budgets are met, and providing excellent customer service. Having the ability to manage budgets and plan events is key to being successful in this role. Interviewers will want to know if you have the experience and skills necessary to be successful in this role.

You should be prepared to answer this question by discussing any past experience you have with budget management and event planning. Talk about any specific projects or initiatives that you’ve worked on in the past where you had to manage a budget or plan an event. If you don’t have much experience, explain how you would go about managing budgets or planning events if given the opportunity. Showing your enthusiasm for the role and your willingness to learn will help demonstrate your suitability for the position.

Example: “I have managed budgets in the past for a variety of projects, including coordinating the budget for a large-scale music festival. I am well-versed in budgeting and financial management, and I am comfortable working with a variety of software programs to track and manage budgets. I have also planned events for my university’s student association, including a gala dinner and a fundraising event. I have a lot of experience in coordinating vendors, managing logistics, and ensuring that the event runs smoothly. I am confident that I can bring my experience to this role and make a positive impact on the cruise staff team.”

10. How do you stay informed about new trends in the cruise industry?

Cruise staff need to be knowledgeable about the cruise industry, from the latest trends in customer service and hospitality to the newest safety protocols. Being able to stay informed about new developments in the industry shows that you’re committed to providing the best customer experience possible. It also shows that you’re willing to go the extra mile to ensure that your passengers have a great experience.

You can start by mentioning the resources you use to stay informed. This could include reading industry magazines, attending conferences and seminars, or following cruise-related blogs and websites. Additionally, you can talk about how you keep up with current events in the cruise industry, such as new ships launching or changes in regulations. Finally, you can mention any other methods you use to stay informed, such as talking to colleagues or networking with professionals in the cruise industry.

Example: “I stay informed about the latest trends in the cruise industry by reading industry magazines, attending conferences and seminars, and following cruise-related blogs and websites. I also keep up with current events in the cruise industry, such as new ships launching or changes in regulations. Additionally, I talk to colleagues and other professionals in the industry to find out what’s new and what’s happening in the cruise industry. I’m always looking for ways to stay on top of the latest trends so I can provide the best customer experience possible.”

11. What strategies do you use to promote upcoming events and activities to passengers?

Cruise staff are responsible for engaging passengers, so it’s important to understand how they plan on doing that. They need to know what techniques they would use to promote upcoming events and activities to passengers, as well as how they’d go about ensuring everyone is aware of what’s happening. It’s also important that they can think of creative ways to get passengers involved and excited about the activities on board.

You should come prepared to discuss the strategies you use for promoting events and activities. You can talk about how you would create promotional materials, such as flyers or posters around the ship, emailing passengers with information, and making announcements on the PA system. Additionally, you could discuss how you’d use social media platforms to reach a wider audience and spark interest in upcoming events. It is also important to mention that you would be proactive in engaging passengers directly by talking to them one-on-one and encouraging them to participate.

Example: “I have experience in event promotion, so I understand the importance of getting the word out about upcoming activities. I would create promotional materials, such as flyers and posters, and make announcements over the PA system. I would also use social media platforms to reach a wider audience and create interest. Additionally, I would be proactive in engaging passengers directly by talking to them one-on-one and encouraging them to participate. I believe that by using a combination of these strategies, I can effectively promote upcoming events and activities to passengers.”

12. How do you handle conflicts between passengers or staff members?

Cruise staff members are expected to be able to handle a variety of situations, including conflicts between passengers or staff members. This question is designed to assess how you would handle a situation that could potentially get out of hand, and whether you have the skills to de-escalate the situation and bring it back under control. It also shows whether you have the ability to stay calm and take charge in a difficult situation.

Start by talking about your experience in dealing with conflict. Talk about how you have handled similar situations in the past, and discuss any strategies you have used to de-escalate a situation. Be sure to emphasize that your priority is always to ensure safety and comfort for all passengers and staff members. Show that you are willing to take initiative and use problem solving skills to resolve conflicts quickly and effectively.

Example: “I have experience in dealing with conflicts between passengers and staff members in my previous roles. My approach is always to remain calm, listen to both sides of the story, and use problem solving skills to find a resolution. I prioritize safety and comfort for all passengers and staff members, and I am always willing to take the initiative to resolve conflicts quickly and effectively. I have a great deal of empathy and I am confident in my ability to diffuse a potentially explosive situation and come up with a solution that works for everyone involved.”

13. Explain your understanding of cultural sensitivity and how it applies to your role as Cruise Staff.

Cruise ships bring together people from all over the world and it’s important that all staff members understand the importance of cultural sensitivity. When interviewing for cruise staff, the interviewer wants to ensure that you understand the importance of respecting and understanding different cultural backgrounds, customs, and values. They will also want to ensure that you understand the need to provide excellent customer service to all guests regardless of their background.

Begin your answer by talking about the importance of cultural sensitivity and how it applies to customer service. Explain that you understand the need to provide excellent customer service to all guests, regardless of their background or culture. Talk about how you would go out of your way to ensure that all guests feel welcome and respected on board the ship. Finally, mention any experiences you have had with different cultures and how they have helped shape your understanding of cultural sensitivity.

Example: “I believe that cultural sensitivity is incredibly important, especially when it comes to providing customer service. As a cruise staff, I understand the need to be respectful and accommodating to all guests, regardless of their cultural background. I have had the opportunity to travel to different countries and gain a better understanding of different cultures and customs, and this has helped shape my approach to customer service. I am always mindful of the importance of providing excellent customer service to all guests, and I strive to create a welcoming and inclusive environment on board the ship.”

14. What do you do if a passenger becomes ill or injured while on board the cruise ship?

Cruise staff need to be prepared to handle any situation that might arise while at sea. This question is designed to assess how you respond to potential medical emergencies, which could include anything from minor injuries to more serious medical problems. It also shows how you prioritize safety and the well-being of passengers and crew members.

The best way to answer this question is to be prepared with a step-by-step plan of action. Start by stating that you would immediately assess the situation and determine if medical attention is required, then explain how you would go about obtaining help. You should also mention any experience or training you have in dealing with medical emergencies, such as first aid or CPR certification. Finally, emphasize your commitment to ensuring the safety and well-being of all passengers and crew members on board.

Example: “I would assess the situation quickly and determine if medical attention is required. If necessary, I would contact the ship’s medical staff and provide them with the details of the passenger’s condition. I would also contact the appropriate personnel to arrange for any necessary medical supplies and transport. Additionally, I would ensure that the passenger is kept comfortable and safe until medical attention arrives. I have first aid and CPR certification, so I am well-equipped to handle medical emergencies. Above all, my priority would be to ensure the safety and well-being of all passengers and crew members on board.”

15. How do you handle situations where passengers become disruptive or unruly?

Cruise staff need to be able to keep order and maintain a pleasant atmosphere aboard the ship. You must be able to handle any situations that arise with poise and professionalism. This question is designed to get a sense of how you’d manage such a situation and if you have the necessary skills to handle the job.

A good answer to this question should demonstrate your ability to remain calm and professional in difficult situations. Talk about how you’d handle a situation where passengers become disruptive or unruly, such as reminding them of the ship rules, speaking to them calmly and firmly, and if necessary, involving security personnel. Show that you have experience dealing with challenging people and can maintain control of the situation without escalating it further.

Example: “When dealing with disruptive or unruly passengers, I always make sure to stay calm and professional. I’ll first remind them of the ship’s rules and regulations and explain why they need to be followed. If this doesn’t work, I’ll speak to them firmly but politely and explain how their behavior is affecting others. If the situation escalates, I’ll involve the security personnel if necessary. I believe my experience in customer service and my ability to remain composed in difficult situations make me well-suited for this role.”

16. What strategies do you use to build relationships with passengers and make them feel welcome?

Cruise staff play a vital role in making sure passengers have a great experience during their vacation. The interviewer wants to know that you understand the importance of customer service and can use it to build relationships with passengers and make them feel welcome. They’ll want to know that you have strategies in place to ensure that passengers have a great experience.

To answer this question, you should emphasize the strategies that you use to build relationships with passengers and make them feel welcome. Talk about how you take the time to get to know each passenger, ask questions about their interests, and create a personal connection with them. Showcase your ability to be friendly and personable while still following company policies and procedures. Also, discuss any past experiences where you have successfully used these strategies to make sure passengers had a great experience on board.

Example: “I understand the importance of customer service and relationships when it comes to providing a great experience for passengers. I like to take the time to get to know each passenger and ask questions about their interests. I also like to make sure I’m following company policies and procedures while still being friendly and personable. I believe these strategies help create a personal connection with passengers and make them feel welcome. I have had great success in the past using these strategies to make sure passengers had a great experience on board.”

17. How do you ensure that all passengers are aware of the rules and regulations on board the cruise ship?

On a cruise ship, it is important to ensure that all passengers are informed of the rules and regulations. This is not only for their safety, but also to ensure that all passengers are having an enjoyable and comfortable experience. The interviewer wants to know that you are capable of informing passengers of the rules and regulations in an effective and efficient manner.

To answer this question, you should emphasize your communication and organizational skills. Explain how you would ensure that all passengers are aware of the rules and regulations by outlining a plan for informing them. For example, you could mention that you would create informative posters to be placed around the ship, hold informational meetings with passengers throughout the voyage, or set up an email list for passengers to receive updates about any changes in rules or regulations. Additionally, you can highlight any past experience you have had in customer service or hospitality roles, as well as any relevant training courses you have taken.

Example: “I understand the importance of ensuring that all passengers are aware of the rules and regulations on board the cruise ship. To ensure that this happens, I would create informative posters to be placed around the ship and hold informational meetings with passengers throughout the voyage. I would also set up an email list for passengers to receive updates about any changes in rules or regulations. I have experience in customer service and hospitality roles, and I have taken several training courses related to cruise ship safety and regulations. I am confident that my skills and experience can help ensure that all passengers are aware of the rules and regulations on board the cruise ship.”

18. What do you do if a passenger has a complaint about the food or services provided by the cruise line?

The job of a cruise staff member is to ensure that all passengers have a pleasant and enjoyable experience on the cruise. It is important for the interviewer to know that you understand how to properly handle any complaints that may arise from a passenger, as well as how to effectively resolve the issue. This question helps to gauge the candidate’s customer service skills and problem-solving ability.

The best way to answer this question is to explain the steps you would take in order to address a passenger’s complaint. You should start by listening carefully and actively to the passenger, acknowledging their feelings and validating their concerns. Show empathy and understanding towards the passenger while remaining professional. Explain what measures will be taken to resolve the issue, such as offering an apology or providing a refund or compensation. Finally, follow up with the passenger to ensure that they are satisfied with the resolution.

Example: “If a passenger has a complaint about the food or services provided by the cruise line, I would start by listening carefully and actively to the passenger, acknowledging their feelings and validating their concerns. I would then explain what measures will be taken to resolve the issue and provide an apology or compensation if necessary. I would also follow up with the passenger to ensure that they are satisfied with the resolution. I believe that my customer service skills, problem-solving ability, and ability to empathize with passengers will help me to handle any complaints in a professional and effective manner.”

19. How do you handle requests from passengers for special accommodations or assistance?

Cruise staff are expected to provide a high level of service to all passengers. This means being able to handle requests for special accommodations or assistance with a positive attitude and professionalism. In this type of role, it’s important to show that you’re open to accommodating passengers’ requests and that you’re able to do it with the utmost courtesy.

To answer this question, you should provide an example of a time when you had to handle a request for special accommodations or assistance. Talk about the steps you took and how you were able to meet the passenger’s needs in a timely manner. Be sure to emphasize your customer service skills and focus on how you were able to make the passenger feel comfortable and satisfied with their experience.

Example: “I always strive to provide the best customer service possible to all passengers. When a passenger requests special accommodations or assistance, I make sure to listen carefully and understand their needs. I then take the necessary steps to ensure their request is fulfilled, such as consulting with colleagues or researching the best options. I always make sure that the passenger is kept informed throughout the process and that they’re satisfied with the outcome. I also take the time to thank them for their understanding and patience.”

20. Describe a time when you had to work with other departments (e.g. housekeeping, security) to resolve a problem.

Cruise staff often have to work with other departments on the ship to ensure that the guests have a great experience. This question is meant to gauge how well you communicate and collaborate with other departments, how well you understand their roles, and how well you can problem-solve. It also gives the interviewer a better understanding of how you work in a team environment.

You should come prepared with a story about how you worked with other departments to solve a problem. Talk about the issue that arose, what steps you took to resolve it, and how you communicated with other departments in order to find a solution. Be sure to emphasize your ability to think on your feet and work well with others.

Example: “Last summer, I was working as a cruise staff member and we had a situation where a group of guests had requested a special service that our onboard staff was not able to provide. I had to work with the housekeeping, security, and engineering departments to come up with a solution. I coordinated with the other departments to develop a plan and was able to quickly resolve the issue to the satisfaction of the guests. My ability to think on my feet, coordinate with other departments, and come up with creative solutions to problems makes me a great fit for this role.”

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Tips for Your Cruise Ship Interview

This article may contain affiliate links .

Well done! It’s now time to research tips for your cruise ship interview so you can be fully prepared.

The type of interview that you may have will depend on how you applied. You either applied directly to the Cruise Line or you decided to do the Recruitment Agency route.

• 1 Interview With An Agency
• 2 Second and Last Interview
• 3 Rules & Regulations
• 4 Things You Will Likely Be Asked About
• 5 What Not To Say

There are many processes to the interview sequence. Some people find they have an initial brief phone call and then a more in-depth interview over Skype , while others find they have their interview straight over Skype or similar. Some people may even have an in person interview depending on their location.

For me I had 3 Skype interviews. The first one was with the recruitment agency and the last two interviews was with the Cruise Line itself. Each interview lasted around 30 minutes.

Below are my cruise ship interview tips for getting through the interview process as smoothly as possible. I am setting it out based on my experience of the process.

Interview With An Agency

The first interview I had was with the agency. This was just an overview of the job and of my capabilities to be able to work away from home. The likelihood is that you will have an interview with an agency first. When being interviewed by an agency you want to:

Ask as many questions as you want such as:

• What are the duties of the position
• Which job would suit your skills
• What type of training will be provided
• Any possibility for promotion
• What type of uniform

You could even ask if they know what the following interview/s will be about, because this first interview is more of a warm up for the following ones, you may only have one more, but you might also have another two if you’re like me.

Second and Last Interview

After my agency interview I went on to have 2 more interviews. For both I really needed to know my stuff so the information below will help you fully prepare for these 2 interviews.

Preparation Is Key

As with any interview you take in life you need to be prepared. Learn a little about the company, to find this information just take a browse on their website.

Your CV/Resume

This should be an obvious one – make sure you know what is on your resume and can easily answer any questions about your previous jobs, work experience, skills and educational history.

You will need to know about the job you applied for. Your agency should of sent you all the information you need to know about the role, but it’s also a good idea to have a google search as well.

Take the time to learn about their work ethic and work code. There are different types of work code different Cruise Liners go by. Make sure you know the one your company goes by. Learn the demographics of the people who the Cruise Line caters for. You should know the passengers that you will be serving.

Anything Else

Learn anything else you can about the Cruise Line like new ships that are being built or when new ships will be scheduled to sale. Basically know your company inside out before you even speak to them! Read up on the latest cruise news as well.

Rules & Regulations

Make sure you understand some of the basic rules and regulations that will be expected of you.

You won’t be expected to know all the ins and outs but you should know the basic rules beforehand like the fact there are no full days off, you can’t socialize with passengers outside public areas and there is an alcohol limit too. The Cruise ship will have a zero dugs/violence policy and you will be immediately fired if you break the rules.

Ensuring you have a good grasp of the rules beforehand will set you up well. Knowledge is power and it will help you be confident in your answers to any questions thrown at you.

The cruise ship will have its own lingo so try to know some of these beforehand otherwise you make be asking the interviewer for an explanation when they are trying to explain things to you. This will not look good.

Some vocabulary to learn beforehand could be:

• Bow: Front of ship
• Stern: Back of ship
• Port Side: Left side of the ship
• Starboard Side: Right hand side of the ship

Hygiene is a HUGE deal. It plays such a huge part when it comes to working onboard. Try to familiarize yourself with their hygiene practices and what guidelines need to be followed.

Think About What You Want To Convey

It is a good idea to go over what you would like to say and convey to whoever is interviewing you.

You want to come across as hardworking, dedicated and resilient. You want to show that you are a team player and socialable. You want to show that you can cope in difficult situations and you are prepared.

Things You Will Likely Be Asked About

The preparation info above should set you up nicely to answer any questions they may have for you. You can expect them to ask you about a lot of the things. Take some time to think about how you can spin it to make you look like the best candidate for the job.

• Past Work Experience – Try to use your past work to convey your ability to provide a friendly and efficient customer experience. It’s a good idea to go over what you have done in the past and how the skills you gained from each type of employment are useful for the cruise ship.
• Challenges & Difficult Situations – Customer service can be quite challenging. The likelihood is you will be asked questions about what challenges you have encountered in your job roles and how you have overcome them and resolved them. I am sure if you took the time, you could come up with several different scenarios of how you dealt with a customer professionally, empathically and resolved the situation to the customer’s satisfaction. You could probably come up with other relatable experiences in other professions that aren’t so customer service specific by looking at your relationships with other colleagues.
• Personal life – You will be asked about your personal life and any commitments you have. Some people sign a contract only to drop out earlier than expected due to commitments or frankly because they can’t hack cruise ship life. Make sure you come across as dedicated to the job and that your partner/family understand the situation and will not prevent you from completing a contract.

You must show you have the ability to be away from home for an extended period of time so if you have done some travelling alone already this experience would be hugely beneficial to put across.

• Being on a Ship – You will definitely be asked about your understanding and thoughtfulness around the unique challenges that a cruise ship job involves. This is when all that research you did can really come in handy, as you explain how you have spoken to others and listened to the unique situations they have encountered and how this has prepared you for what the job entails.

What Not To Say

Sometimes we can forget ourselves or get overly nervous and say the dumbest things. Here are a few things you want to avoid aluding to in yuour interview:

• Don’t say you only want to do one contract (even if it is true!)
• Don’t mention how you hate long hours, as that is what you will be doing
• Don’t say anything negative about any aspect of the work you will be doing.
• Don’t bad mouth past colleagues, this does not look good at all particularly as you will be joining a TEAM.

Lastly…

Wear a shirt, smile a lot, relax and be confident. You have got this. It isn’t that bad!

Make sure to check out my post on the pros & cons of working on a cruise ship ! And if you have any questions let me know in the comments below or shoot me an email.

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How To Apply For A Cruise Ship Job

Published: December 14, 2023

Modified: December 28, 2023

by Clari Brandenburg

• Sustainability
• Travel Tips

Introduction

Imagine being able to travel the world, experiencing different cultures and breathtaking destinations, all while earning a living. Working on a cruise ship offers precisely that opportunity. It’s a chance to work in a dynamic and vibrant industry, providing excellent service to guests while enjoying the perks of living and working on a floating resort.

Whether you’re a recent graduate looking for adventure or seeking a career change, applying for a cruise ship job can be an exciting endeavor. However, it’s essential to understand the process and requirements involved to increase your chances of success.

In this article, we’ll guide you through the steps of applying for a cruise ship job, including researching job opportunities, applying online, preparing a resume and cover letter, completing the cruise line application, attending job fairs, interviewing, submitting required documentation, and receiving a job offer. By following these steps, you’ll be on your way to embarking on a thrilling career aboard a cruise ship.

Before you start your job search, take some time to research various cruise lines and the positions they offer. Each cruise line has different job requirements, qualifications, and hiring practices, so it’s crucial to find a cruise line that aligns with your skills and interests.

Consider the type of position you’re interested in, whether it be in guest services, entertainment, hospitality, food and beverage, or other areas. Different cruise lines may specialize in specific areas or cater to different target markets, so do your research to find the right fit for you.

Additionally, look into the itineraries and destinations offered by different cruise lines. If exploring specific regions or visiting certain countries is a priority for you, consider applying to cruise lines that focus on those areas.

Once you have identified the cruise lines that interest you, explore their websites to find information about job opportunities. Many cruise lines have dedicated careers pages where you can search for available positions and apply directly online. Familiarize yourself with the application process and requirements for each cruise line.

In the next section, we will delve deeper into researching cruise ship job opportunities and how to apply for them online.

Researching Cruise Ship Job Opportunities

Before you dive into the application process, it’s crucial to thoroughly research cruise ship job opportunities. This step will help you understand the various positions available, the requirements for each role, and the expectations of working on a cruise ship.

To start your research, visit the websites of different cruise lines and navigate to their careers or employment sections. Many cruise lines have job listings online where you can search for positions based on department, experience level, and location.

Take the time to read through the job descriptions and requirements for each position you’re interested in. Pay close attention to the qualifications, experience, and skills needed for each role. Keep in mind that positions such as guest services, entertainment, hospitality, and food and beverage require specific skill sets, so it’s essential to match your abilities with the job requirements.

Another aspect to consider during your research is the specific cruise ship’s target market and clientele. Different cruise lines cater to different demographics, whether it’s families, luxury travelers, or active adventure seekers. Understanding the cruise line’s target market can help you align your skills and experience with their specific needs.

It’s also beneficial to connect with current or former cruise ship employees to gain insights into their experiences and to gather insider tips. Online forums and social media groups focused on cruise ship jobs can be excellent resources for networking and gathering first-hand information.

During your research, be sure to also consider the cruising regions and itineraries offered by different cruise lines. If you have a particular interest in exploring specific destinations or if there are regions you’d prefer to avoid, choose a cruise line that aligns with your preferences.

Finally, before applying, take the time to evaluate your own qualifications and personal circumstances. Consider factors such as your work experience, education, language proficiency, and ability to fulfill the physical demands of working on a cruise ship.

By thoroughly researching cruise ship job opportunities, you’ll gain a better understanding of the industry, the specific positions available, and the requirements for each role. Armed with this knowledge, you’ll be better equipped to tailor your application and increase your chances of success.

Applying Online

Once you have thoroughly researched cruise ship job opportunities and identified the positions and cruise lines that interest you, it’s time to start applying online. Many cruise lines have streamlined their application processes and now offer online application systems for prospective candidates.

To apply online, begin by visiting the cruise line’s website and navigating to their career or employment section. Look for a link or button that says “Job Opportunities” or “Apply Now.” Click on the link to access the online application portal.

When filling out the online application, be prepared to provide detailed personal information, such as your name, contact information, and employment history. Include any certifications, training, or relevant qualifications that you possess. Some cruise lines may also require you to upload your resume and cover letter. Be sure to have these documents prepared and saved in a format accepted by the online application system.

Review the instructions carefully and double-check your application for any errors or missing information before submitting it. Take the time to proofread your resume and cover letter to ensure they are accurate, professional, and tailored to the cruise line and position you are applying for. Attention to detail is crucial at this stage, as it reflects your level of professionalism and attention to quality.

Remember to be honest and transparent in your application. Provide accurate information about your work experience, education, and qualifications. Cruise lines value honesty and integrity in their employees, so it’s important to represent yourself accurately.

Some cruise lines may also require you to complete an online assessment or personality test as part of the application process. These assessments are designed to evaluate your suitability for the position and the cruise line’s work culture. Take your time and answer the questions thoughtfully and honestly.

After submitting your online application, you may receive a confirmation email acknowledging receipt of your application. Keep track of the cruise lines you have applied to and their contact information. In the event that you are selected for an interview or further screening, you will have the necessary information readily available.

Keep in mind that the competition for cruise ship jobs can be fierce, as thousands of applicants apply for a limited number of positions. To increase your chances of success, consider applying to multiple cruise lines and positions that align with your skills and interests.

Now that you have applied online, it’s time to prepare your resume and cover letter, which we will explore in the next section.

Preparing a Resume and Cover Letter

Before you can stand out as a candidate for a cruise ship job, you need to prepare a professional resume and cover letter that highlights your skills, qualifications, and relevant experience. A well-crafted resume and cover letter can make a significant difference in catching the attention of recruiters and increasing your chances of moving forward in the application process.

When creating your resume, focus on presenting your experience and skills in a clear and concise manner. Tailor your resume specifically to the cruise ship industry and the position you are applying for. Here are some tips to consider:

• Start with a clear and concise summary that highlights your professional background and areas of expertise.
• List your work experience in reverse chronological order, starting with the most recent position. Include the cruise ships you have worked on, the positions held, and your main responsibilities and achievements.
• Highlight any relevant certifications, training programs, or specialized skills you possess, such as CPR certification, foreign language proficiency, or culinary expertise.
• Include information about your education, including any degrees or diplomas earned.
• Mention any additional qualifications or experiences that could be relevant to the position, such as customer service experience or previous work in a hospitality industry.
• Be sure to proofread your resume multiple times to ensure there are no spelling or grammatical errors.

Cover Letter:

Your cover letter is your opportunity to grab the attention of recruiters and make a strong case for why you are the ideal candidate for the cruise ship job. Here are some tips for crafting an effective cover letter:

• Address the cover letter to the hiring manager or relevant department, if possible. This shows that you have taken the time to personalize your application.
• Introduce yourself and mention the position you are applying for. State your interest in working for the specific cruise line and your reasons for desiring a career in the cruise ship industry.
• Highlight your relevant skills, experiences, and qualifications that make you a suitable candidate for the position.
• Explain how your previous experiences and abilities can contribute to the success of the cruise line and provide excellent service to guests.
• Show enthusiasm and passion for the industry, as well as a willingness to learn and adapt to the unique challenges of working on a cruise ship.
• Keep your cover letter concise and focused, avoiding unnecessary details or repetition of information already present in your resume.
• Finally, proofread your cover letter for any errors and ensure it is well-written and professional in tone.

Remember, your resume and cover letter are your first impression with potential employers, so take the time to make them stand out and showcase your qualifications for a cruise ship job.

Completing the Cruise Line Application

Once you have researched job opportunities, applied online, and prepared your resume and cover letter, the next step in the cruise ship job application process is completing the cruise line’s application form. This step is crucial as it allows the cruise line to gather essential information about your background, experience, and qualifications.

When completing the cruise line application, follow these tips to ensure a thorough and accurate submission:

• Read the instructions carefully: Each cruise line may have specific requirements or guidelines for completing their application form. Take the time to review these instructions to avoid any mistakes or omissions.
• Provide accurate personal information: Enter your full legal name, contact details, and any other required personal information. Double-check for accuracy before submitting the application.
• Outline your employment history: Provide a detailed account of your work experience, starting with the most recent position. Include the name of the company, your job title, the duration of your employment, and a brief overview of your responsibilities and achievements.
• Highlight relevant skills and qualifications: Clearly describe any certifications, licenses, or specialized training that make you a qualified candidate for the position. Include details such as the date of certification and the issuing organization.
• Include educational background: Enter your educational history, including the name of the institution, the degree or certificate obtained, and the dates attended. List any relevant coursework or academic achievements.
• Language proficiency: If you are fluent in any additional languages besides English, indicate your level of proficiency for each language. Many cruise lines require employees who can communicate effectively with guests from around the world.
• Review and proofread: Before submitting your application, thoroughly review all the information you have entered. Check for any errors, inaccuracies, or missing details. A polished application can make a positive impression.
• Attach supporting documentation: Some cruise lines may request additional documents, such as a copy of your passport, valid visas, or seafarer certifications. Ensure you have these documents ready and attach them to your application as requested.

Completing the cruise line application accurately and providing all relevant information is crucial for demonstrating your professionalism and attention to detail. By adhering to the specific instructions and ensuring the accuracy of your application, you increase your chances of progressing further in the hiring process.

Once your application has been submitted, the cruise line will review it, and if selected, you may be invited for further interviews or assessments. Be sure to keep track of the cruise lines you have applied to and their contact information for future reference.

Attending a Hiring Event or Job Fair

Attending a hiring event or job fair is an excellent opportunity to meet representatives from cruise lines in person, showcase your qualifications, and potentially secure a cruise ship job. These events provide a platform for networking, learning more about available positions, and making a lasting impression on recruiters. Here’s how to make the most of attending a hiring event or job fair:

• Research the event: Before attending, gather information about the participating cruise lines and the positions they are hiring for. Familiarize yourself with their requirements, qualifications, and preferred skill sets.
• Come prepared: Update your resume and bring several copies to distribute to potential employers. Additionally, prepare a short elevator pitch that highlights your skills, experience, and enthusiasm for working on a cruise ship.
• Dress professionally: Make a positive impression by dressing in professional attire. Aim for a polished and well-groomed appearance that reflects your professionalism and readiness for the job.
• Be proactive: Take the initiative to approach different cruise line booths and engage in conversations with the representatives. Demonstrate genuine interest in their company and the positions they offer.
• Ask insightful questions: Prepare a list of questions to ask the recruiters to gain a deeper understanding of the cruise line, its culture, and the specific job opportunities available. This shows that you have done your research and are genuinely interested.
• Showcase your skills: Highlight your relevant skills and experiences when speaking with recruiters. Emphasize any customer service, hospitality, or language abilities that are valuable in the cruise ship industry.
• Network with other attendees: Take the opportunity to network with other job seekers who share similar interests. Sharing experiences and insights can be valuable, and you may even learn about job opportunities that were not previously on your radar.
• Follow up after the event: Within a few days of attending the hiring event or job fair, send a follow-up email or thank-you note to the recruiters you spoke with. Express your gratitude for their time and reiterate your interest in the position. This gesture can leave a positive and lasting impression.

Hiring events and job fairs can be highly competitive, so it’s essential to make a memorable impression on recruiters. By adequately preparing, confidently showcasing your skills and qualifications, and engaging with the cruise line representatives and fellow attendees, you increase your chances of standing out and securing a cruise ship job.

Interviewing for a Cruise Ship Position

The interview stage is a crucial step in the process of applying for a cruise ship position. It allows the cruise line to assess your qualifications, personality, and suitability for the role. Here are some important tips to help you prepare for and succeed in your cruise ship job interview:

• Research the cruise line: Before the interview, thoroughly research the cruise line to gain a solid understanding of their values, mission, and work culture. Familiarize yourself with their fleet, itineraries, and target market to demonstrate your genuine interest and enthusiasm.
• Review the job description: Carefully study the job description and make note of the skills, qualifications, and responsibilities mentioned. Prepare examples from your past experiences that align with these requirements so that you can effectively showcase your suitability for the position.
• Practice common interview questions: Anticipate and practice responding to common interview questions that may be asked during the interview. Prepare concise and thoughtful answers that highlight your skills, experience, and problem-solving abilities.
• Emphasize customer service skills: Customer service plays a significant role in the cruise ship industry. Highlight your excellent communication, problem-solving, and interpersonal skills in the interview. Provide specific examples of how you have demonstrated exceptional customer service in your previous roles.
• Showcase adaptability and flexibility: Working on a cruise ship requires adaptability, as you will be living and working in a confined environment with a diverse group of people. Emphasize your ability to work well in a team, adapt quickly to changing circumstances, and easily integrate into new environments.
• Demonstrate cultural sensitivity: Cruise ships host guests from around the world, so it’s important to demonstrate cultural sensitivity and the ability to work with individuals from diverse backgrounds. Showcase your language proficiency and experiences that highlight your ability to connect with people from different cultures.
• Avoid generic answers: In your interview, strive to provide specific, detailed, and memorable answers. Avoid generic or cliché responses and instead, share stories and examples that showcase your unique experiences and achievements.
• Ask thoughtful questions: Towards the end of the interview, take the opportunity to ask thoughtful questions about the position, the work environment, or any relevant company policies or procedures. This demonstrates your genuine interest and engagement in the opportunity.
• Follow up after the interview: After the interview, send a thank-you email or note to the interviewer to express your appreciation for the opportunity to interview and reiterate your interest in the position. This small gesture can leave a positive impression and set you apart from other candidates.

Remember to be professional, confident, and enthusiastic throughout the interview process. By preparing in advance, showcasing your relevant skills and experiences, and demonstrating your genuine interest in the cruise ship industry and the specific role, you greatly increase your chances of success in securing a cruise ship position.

Submitting Required Documentation

Once you have successfully gone through the interview process and received a job offer, the next step is to submit the required documentation to the cruise line. This documentation is crucial for the pre-employment processes and for verifying your eligibility to work on a cruise ship. Here are the key documents you may need to submit:

• Passport: A valid passport is typically required for all cruise ship employees. Ensure that your passport is up to date and has a sufficient expiration date to cover the duration of your contract.
• Visas and Work Permits: Depending on your nationality and the cruise line’s requirements, you may need to obtain appropriate visas or work permits. These documents allow you to legally work in the countries visited by the cruise ship.
• Seafarer’s Medical Certificate: Cruise lines require a valid seafarer’s medical certificate to ensure that employees are fit for duty and meet the health standards necessary for working on a ship. This certification is usually obtained from an approved medical facility or practitioner.
• Police Clearance and Background Check: Many cruise lines require potential employees to undergo a background check, including a police clearance certificate. This is to ensure the safety and security of guests and crew members on board.
• STCW Certification: The Standards of Training, Certification, and Watchkeeping (STCW) certification is mandatory for certain positions on cruise ships, such as those related to navigation, safety, and security. This certificate validates that you have completed the necessary maritime training and meet the requisite standards.
• Certificates and Qualifications: Depending on the role you are applying for, you may be required to provide additional certifications or qualifications. These could include food safety certificates, language proficiency certifications, or specialized training in areas such as hospitality or entertainment.

It is essential to carefully review the cruise line’s requirements and instructions regarding document submission. Ensure that you provide all requested documentation in a timely manner and in the required format (e.g., scanned copies, notarized documents, etc.). Keep copies of all submitted documents for your records.

During the document submission process, it is also a good idea to establish open lines of communication with the cruise line’s human resources department or designated contact person. This allows you to address any questions or concerns you may have and ensures a smooth and efficient process.

Keep in mind that the specific documentation requirements may vary depending on the cruise line and the position you have been offered. Therefore, it is crucial to carefully read and follow the cruise line’s instructions and guidelines to ensure a successful submission of the required documentation.

Receiving a Job Offer

Receiving a job offer for a cruise ship position is an exciting milestone in your journey toward working on a cruise ship. It signifies that the cruise line has selected you as a qualified candidate for the role. Here are some important steps to take when you receive a job offer:

• Review the offer letter: Carefully read through the job offer letter provided by the cruise line. Pay attention to the position, contract duration, terms of employment, salary, benefits package, and any other terms and conditions outlined.
• Evaluate the offer: Take the time to assess the job offer and consider how it aligns with your career goals, personal preferences, and lifestyle. Consider factors such as the cruise line’s reputation, ship itinerary, working hours, and employee benefits.
• Ask for clarifications: If there are any aspects of the job offer that you would like further clarification on, don’t hesitate to ask the cruise line’s representative. Seek answers to any questions or concerns you may have before making a decision.
• Negotiate if appropriate: If you feel that certain aspects of the offer can be improved, such as salary or contract terms, you may consider negotiating with the cruise line. Keep in mind that negotiation may not always be possible or successful, but it is worth exploring if you believe it aligns with your value and worth.
• Accepting the offer: Once you have carefully evaluated the offer and any negotiations have been made, respond to the cruise line with your acceptance. It is generally customary to do so in writing, expressing your gratitude for the opportunity and confirming your enthusiasm for joining the team.
• Follow instructions for onboarding: After accepting the job offer, the cruise line will provide you with instructions on the next steps in the onboarding process. This may include completion of additional paperwork, medical examinations, obtaining necessary visas or work permits, and attending pre-employment orientation or training.
• Prepare for your journey: As you begin preparations for your cruise ship job, make sure to gather the required documentation, pack essential items, and make any necessary arrangements for your departure, such as notifying your current employer or arranging accommodation for your time away.
• Stay in touch: Maintain communication with the cruise line’s human resources department or designated contact person throughout the pre-employment process. This ensures you have the most up-to-date information and can address any questions or concerns that may arise.

Receiving a job offer for a cruise ship position is an exciting opportunity for adventure and personal growth. Take the time to carefully evaluate and respond to the offer, ensuring that it aligns with your goals and expectations. Once you accept the offer and complete the necessary onboarding requirements, you will be on your way to embarking on an unforgettable journey aboard a cruise ship.

Applying for a cruise ship job is an exciting opportunity to embark on a unique and rewarding career. It allows you to travel the world, gain valuable experience, and meet people from different cultures while providing excellent service to guests onboard. By following the steps outlined in this article, you can increase your chances of success and make a memorable impression on cruise line recruiters.

Start by thoroughly researching cruise ship job opportunities and identifying the positions and cruise lines that align with your skills and interests. Apply online, ensuring that your resume and cover letter showcase your qualifications and enthusiasm for the industry. Completing the cruise line application accurately and submitting the required documentation in a timely manner is crucial for the pre-employment process.

Attending hiring events or job fairs gives you the chance to network with cruise line representatives and showcase your qualifications face-to-face. Once you progress to the interview stage, prepare thoroughly by researching the cruise line, practicing interview questions, and demonstrating your customer service and adaptability skills.

Receiving a job offer is a significant accomplishment. Take the time to review and evaluate the offer, considering factors such as ship itineraries, terms of employment, and employee benefits. Follow the instructions provided by the cruise line for onboarding and preparations before embarking on your new adventure.

Remember, securing a cruise ship job may require determination and persistence. The industry is highly competitive, but with proper preparation and a positive attitude, you can set yourself apart from other candidates and increase your chances of success.

By following the steps and advice outlined in this article, you can navigate the process of applying for a cruise ship job with confidence. Get ready to embark on an exciting career that will take you to breathtaking destinations, allow you to meet incredible people, and create memories that will last a lifetime.

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How to get a job on a cruise ship – step by step guide for dummies

Many people dream of working on a cruise ship. Navigating the seas, visiting new places, spending time with rich people, and getting a decent monthly compensation for doing it–cruise ship doesn’t seem like a bad place of work…. But how can you start working on a ship? Where should you apply? And what will happen in an interview with the cruise ship company? We will try to answer the questions in the following paragraphs.

Table of Contents

Languages matter, experience doesn’t

Before we look at the step by step guide that will take you from your home to a board of an amazing ship, let’s talk briefly about job requirements. You do not need any special skills , or relevant working experience, to get a job on a ship.

The only requirement are your language skills–you should speak at least two languages . English and German, English and Spanish, and sometimes English and one of the Scandinavian languages, is a perfect combination for this position. You may sometimes do with one language (when you apply for job on a ship that cruises only in US waters, for example), but in such a case you will need to do really well in your interview.

Step by step guide – from your home to cruise ship

Step 1. visit the web pages of cruise ship companies, apply for the job..

There are more than ten big cruise ship companies operating around the world, and more than twenty smaller companies. All of them have their corporate website, and with some of them, you can apply for a job online. Fill the job application, attach your resume, and do it in a right way . What is the right way? On your application, you should stress that :

• You are used to spend a lot of time out of home, and you never feel homesick.
• You do not suffer from seasickness, and actually feel good on the water.
• You are used to listen to the orders, and do not mind routine and repetitive jobs.
• To work on a cruise ship has always been one of your dreams, but you understand it goes about a difficult job.
• You can speak the languages required for the job, on a decent level. And if you can not at the moment, you do your best to learn them before starting the job.
• You have at least some experience related to the job (a chambermaid, waitress, etc), and if you do not have and experience, you are ready to learn and work hard.

Step 2. If you can not get a job directly with the cruise ship company, look for recruitment agencies that work with these companies.

Many companies outsource their recruitment, and there are at least seven recruiting agencies that specialize only in cruise ship recruitment . Look for the agencies that get a one time fee from the employer , agencies that won’t take a cut from your salary each and every month.

If this is not clearly defined on their website, call them and ask. In some countries you will be the one who pays the fee (which is illegal in some other countries, and agencies can not ask any money from you), but it is still better to pay a one time commission then to earn 30% less each month , just because a greedy agency takes a heavy cut from your salary each month.

You should apply with few agencies at the same time . Job search is a game of numbers, and waiting for a final reply from one agency can easily jeopardize your plan to start working on the ship the upcoming summer. Apply with three to five agencies, and wait for their reply.

Special Tip : Download the guide in a simple, one-page long PDF, and use it anytime later , even when offline:

Step 3. Try to use your connections.

Personal referral is an easiest way to get a job on a ship . Polish your address books, check Facebook profiles of your former schoolmates, look at LinkedIn, talk to people around you. Is anyone working on a cruise ship? Did anyone work there before? Do they still have the number of their supervisor, or a person from an agency that helped them to get a job? They may hand you a helping hand, or at least a phone number of someone you should call to….

If you fail to get a job directly with the company, or with an agency, you should definitely explore this option. Personal referrals count for more than 30% of new hires on cruise ships . You should not take this number lightly…

Step 4. Ace your interview.

Once you finally get a chance to talk to the HR manager, or an agency recruiter ( cruise ship interviews are often done online , on the phone, or on Skype), you should try to get the most out of this opportunity . Prepare for the common interview questions, speak with enthusiasm, show them the value you can bring to their team . The following article on Interview Penguin will help you with your interview preparation:

• Phone interview tips – Learn how to make a good impression on the phone, and how to answer their questions. Phone interview has many specifications when compared to a face to face meeting with the employer. Understand the specifications and prepare for one of the most important calls of this year.
• How to answer interview questions – It is not only about what you say, but also how you say it in an interview…
• Interview Success Package – Brilliant answers to thirty most common interview questions, and a step-by-step guide on how to ace your interview.
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READY TO TAKE ON SOMETHING NEW?

If your answer is “YES,” then you are ready to get started with a Carnival career! Check out our process and FAQs below to know what to expect at every step.

• Use our online application tool and set the pace of your application.
• Review and acknowledge position requirements.
• Complete your personal profile, educational background and work experience.

- A cover letter and resume

- Certified copies of your professional qualifications and certificates

- Details of specific skills

• Allow us to share more detail through pre-recorded virtual introductions to our shore-side and shipboard teams.
• Participate in an online screening interview in your own time.
• Listening, comprehension, English language skills for the position will be assessed.
• Successful applicants will receive a provisional offer, subject to review of references and recommendations for employment.

Accepting a formal offer of employment, and all terms and conditions, will allow us to start the “manning” or “administration” process to get you ready as a seafarer. This is also known as “onboarding”. As these next steps typically take place locally in your country of residence, your application will be handled administratively by our fabulous recruiting teams!

Our local administration offices will contact you with guidance on the next steps. These include, but are not limited to:

• Pass a Seafarer Medical Fitness examination.
• Obtain the necessary travel documents and visas (including C1/D visas for non-American or Canadian applicants).
• Criminal background checks or Police Clearance.
• Personal preparation and consideration of notice period.
• Additional requirements may be imposed by certain countries, flag states or regulatory bodies, dependent on your nationality and country of residence.

• Your employment will only be confirmed once you pass all onboarding steps and accept a contract for your first shipboard assignment.
• Onboarding may take several days or even weeks, although we will always try to assign you to one of our vessels as soon as possible!
• Always wait for precise instructions before engaging in any professional or personal arrangements in anticipation of joining a ship.
• Depending on our operational needs, you may need to wait several weeks for assignment to become available.

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How To Apply For Cruise Ship Jobs

We work with a world-wide network of recruiting agencies to select only the most qualified crew, be aware fraudulent cruise employment opportunities.

We have recently been made aware of fraudulent entities around the world claiming to represent Princess Cruises as recruitment partners. We are working closely with our Security department and local police authorities in various countries to prevent individuals from wrongly representing themselves as Princess recruitment partners. We strongly suggest that you only discuss employment opportunities with the agencies/partners listed here. If you have any suspicion about the nature of an ad or website claiming to recruit on behalf of Princess Cruises, please contact the approved Princess agency located nearest your place of residence.

Authorized Recruitment Partners Please contact the recruitment agency that is closest to your permanent residence. The agencies listed below are the only agencies authorized by Princess Cruises to recruit on our behalf, and their activity is monitored by our corporate office.

Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

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Princess Cruises works with a worldwide network of recruitment partners to select and support our crew. The agencies listed here are the only agencies authorized by Princess Cruises to recruit on our behalf.

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FinanceBuzz

15 Incredible Cruise Ship Jobs (Get Paid To Travel!)

Posted: October 16, 2023 | Last updated: October 16, 2023

Traveling the world while getting paid to do it might sound like a dream, but it can be a reality if you take a job on a cruise ship.

Of course, this type of work isn’t for everyone — the hours can be long, and it may mean a lot of time away from home. But there are plenty of benefits as well.

If working for a cruise line sounds ideal, there are plenty of career opportunities on board. Here are 15 jobs that can help  boost your bank account  as you travel the world.

Editor's note:  All salary figures are from the U.S. Bureau of Labor Statistics (BLS).

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Activities coordinator

Even short cruises are packed with activities for travelers to engage in. Among other things, you'll find games, happy hours and live music.

An activities coordinator is similar to an event planner. In this role, you oversee things like recreation on board and coordinating shore excursion activities. The BLS does not offer wage information for this position.

If you want to start traveling more — and get paid to do it — this can be a good role to consider.

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It’s no secret that people on cruises like to drink. Many cruise lines offer a food and alcohol package as part of the booking process.

The amount of money you can make working as a bartender on a cruise ship varies greatly, depending on whether guests are expected to tip. But the average salary for bartenders is $29,380 annually.

Casino dealer

Working as a dealer at a cruise casino can be an exciting gig. These workers may oversee poker, blackjack, roulette, and more games.

Gambling service workers make $31,290 a year. However, as with tending bar, the actual wages for casino workers on a cruise can vary.

Many cruise ships have cafeterias and restaurants for when guests are in the mood for fine dining.

Cruise ship chefs may be involved in cooking and planning menus for guests and staff. Chefs or head cooks make $56,520 on average annually.

Deckhands help maintain the cruise ship. They may be involved in keeping these massive ships running, including cleaning and maintaining equipment, loading cargo, and getting passengers safely on board.

The experience required to work as a deckhand can vary greatly depending on the job description. The BLS does not offer salary information for this position.

Entertainer

Cruise lines hire all sorts of entertainers, from dancers to cover bands and magicians.

Working on a cruise ship can be a great way to hone and improve your craft or even take it in a different direction. The average wage for entertainers and performers is $29.67 an hour, which equates to about $61,713 annually.

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Entertainment director

Cruise ships also need people to manage their entertainers, particularly if the ship has a lot of shows and performances scheduled.

Entertainment directors may be involved in scheduling staff, planning performances, and doing administrative work. The average salary for entertainment/recreation managers is $67,220 annually.

Fitness instructor

Many cruise ships also offer various fitness classes, including yoga, Zumba, spin, and more.

For qualified instructors, this can be a great way to stay healthy, make money, and travel the world all at the same time. The average fitness instructor makes $45,380 annually.

Hair/makeup artist

On cruise ships, hair and makeup artists may work in spas, providing services to guests looking to get pampered while on board, and may be needed to work with the ship’s performers.

The BLS groups barbers, hairstyles, and cosmetologists together and states an average of $33,400 annual salary for these workers.

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Hotel director

Since a cruise ship is essentially a floating hotel, many employees with experience working in hospitality are needed.

Hotel directors ensure that guests are comfortable and enjoy their experience. They may also be involved in planning and coordinating cruise activities.

The average salary for lodging managers is $61,910 annually.

Some cruise ships also hire nurses to provide care to passengers and cruise staff.

The amount of money nurses make on average usually depends on the type of nurse. Registered nurses (RNs) make $81,220 annually. Licensed practical nurses (LPNs) make $54,620 a year.

Massage therapist

Many cruise passengers opt to take advantage of spa services. Massage therapists may work in a spa or travel to guests’ rooms with their equipment to provide massages.

Licensed massage therapists make just under $49,860 annually on average.

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Cruise ships also frequently employ security staff to ensure the safety of guests and crew members. These workers may patrol the ship regularly and respond to any issues that come up.

The average salary for security guards is $33,030 annually.

Eating often and well is a big draw for many cruise passengers. Ships often have several restaurants on board and employ experienced servers to staff them.

Pay for these workers can vary, depending on the cruise line’s tipping policy. The average salary for a server in the U.S. is $29,120 annually.

Sales associate

Part of the beauty of the typical cruise ship is that it’s kind of like a floating mall, filled with gift shops and retail stores galore. Ships often need many sales associates to staff these stores.

Again, depending on the cruise line and the job, the pay for these gigs may vary. However, BLS data puts the average salary for a retail sales worker at $30,750 annually.

That’s not huge money, but perhaps it's enough for students to get ahead financially during breaks between school years.

Bottom line

Working as a cruise crew member is certainly not for everyone — lodging for staff can be cramped, days can be long, and you might be away from home for weeks at a time.

But for those looking to tap into a new source of income as they travel, it just may be a win-win situation.

More from FinanceBuzz:

• 7 things to do if you’re barely scraping by financially.
• 12 legit ways to earn extra cash .
• Can you retire early? Take this quiz and find out.
• 9 simple ways to make up to an extra $200/day

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Watch CBS News

Second temporary passage clears way for additional small vessels past Key Bridge collapse site in Baltimore

By Jessica Albert , Mike Hellgren , Christian Olaniran , Rohan Mattu , Adam Thompson

Updated on: April 2, 2024 / 11:16 PM EDT / CBS Baltimore

BALTIMORE --  A second temporary passage was cleared Tuesday for commercial and essential ships in the Patapsco River following the collapse of the Key Bridge.

The 14-foot channel along the south of the disaster site will allow marine vessels access to the Port of Baltimore. An 11-foot channel, 264-feet wide, opened on Monday on the northeast side.

A fuel barge and scrap barge already made their way through that passageway.

"I'm thankful that only a week after the collapse, we have pathways and channels so commercial traffic can now move through," Moore said.

The Tugboat Crystal Coast, pushing a fuel barge, was the first vessel to move through the original alternate channel on Monday, according to the U.S. Coast Guard. It was headed to Dover Air Force Base with jet fuel.    

Larger ships still can't pass

Governor Moore said larger ships need at least 35 feet of depth and a path at least 700-feet wide to move through to the Port of Baltimore. When clear, the depth of the river where the Dali crashed into the bridge is 50 feet.

"We are still a long way from getting the size and commercial back to where it was before the collapse," Moore said.

"Today was an important milestone in the process of beginning to pull the wreckage out, beginning to open channels. We know we still have work to do," he added.

A deeper third channel is in the works that would provide 25 feet of depth.

"I anticipate smaller draft commercial vessels, maybe some small tugs in the next few days," U.S. Coast Guard Captain David O'Connell said. "That's that 13 to 14 foot draft, but unfortunately, that's not a lot of vessels. But it certainly is a start on our way to phase three, which will hopefully get us to 20 to 25 foot draft and that would be a lot more commercial vessels."

Dangerous work

Moore said untangling the mangled mess of debris remains dangerous.

"We're talking about a situation where a portion of the bridge beneath the water has been described by Unified Command as 'chaotic wreckage,'" Moore said. "Every time someone goes into the water, they are taking a risk. Every time we move a piece of the structure, the situation could become even more dangerous. We have to move fast but we cannot be careless." 

Debris removal continues

The Unified Response team is continuing the difficult job of cutting away pieces of what remains of the Key Bridge, which collapsed when it was struck by the cargo ship Dali last week.

The salvage teams are working in a phased approach to opening the main channel, according to Baltimore Mayor Brandon Scott's office.

The current 2,000-yard safety zone around the Francis Scott Key Bridge remains in effect and is intended to protect personnel, vessels, and the marine environment. No vessel or person will be permitted to enter the safety zone without obtaining permission from the COTP or a designated representative, the mayor's office said.

A survey is also underway to determine how hard the ground is around the Dali to help come up with a strategy for removal.

Who is working at the bridge disaster site?

The Unified Command is comprised of the U.S. Coast Guard, U.S. Army Corps of Engineers, Maryland Department of the Environment, Maryland Transportation Authority, Maryland State Police, and business consultant Witt O'Brien's, which is representing Synergy Marine, the Singapore company that managed the striking ship.

The governor's office tells WJZ the cleanup effort at the wreckage site of the Key Bridge will be a "round-the-clock" effort until the Port of Baltimore is back open.

Moore said the priorities are recovering the four remaining victims, clearing the channel to open vessel traffic for the port, and supporting to those impacted by the disaster.

State and federal organizations are already working to  provide economic assistance  to individuals and small businesses that have been impacted by the collapse. 

Tradepoint Atlantic takes cargo to assist Port of Baltimore

Tradepoint Atlantic in Sparrows Point is taking redirected cargo to assist the Port of Baltimore until the channels are cleared for all vessels.

Its marine terminal is accepting previously scheduled arrivals, while also providing additional capacity for redirected cargo.

Tradepoint Atlantic officials say they are "committed to accepting redirected cargo to help maintain the supply chain and re-establish commercial activity."

A five-acre facility has also been cleared at TPA to store and process recovered bridge material.

CSX to redirect cargo to NY as Port of Baltimore remains closed

CSX added a new freight route to transport cargo to New York while the Port of Baltimore remains closed to larger ships. 

"CSX is taking proactive steps to help mitigate freight shipment disruptions in the transportation industry by launching a dedicated service solution between Baltimore and New York, in response to the devastating March 26 incident in which a cargo ship collided with the Francis Scott Key Bridge leading to its collapse," the train company said.

The routes will be implemented next week to help with managing the traffic flow that would typically transit through the Port of Baltimore and transport freight between New York and Baltimore.

"While the timeline for resuming freight operations at the Port of Baltimore remains uncertain, we are in constant communication with our customers, providing timely updates on the status of their shipments," CSX said. "CSX is fully dedicated to meeting our customers' transportation needs during this challenging period."

Aid sought for impacted workers

Eight people , part of a construction crew filling potholes, were on the bridge at the time of the collapse. Two were rescued, two bodies have been recovered, and four remain missing and are presumed dead. 

"My focus is on making sure these families are getting the comfort and the closure that they need, making sure that our first responders are getting the supports that they need, making sure that we can get these channels open and making sure that we can get this Key Bridge rebuilt," Moore said.

Maryland lawmakers are working on emergency legislation for  income replacement  to assist thousands of Port of Baltimore workers impacted by the disruption. 

President Biden to visit Baltimore

President Joe Biden is set to visit Baltimore on Friday, according to White House Press Secretary Karine Jean-Pierre.

The announcement follows Biden's vow last week to visit Baltimore following the collapse of the Francis Scott Key Bridge. 

The president also said he believes the federal government should pay for the bridge reconstruction. 

If you find debris, call the hotline at 410-205-6625 .

Jessica Albert joined the WJZ family in September 2021. She has been a huge fan of WJZ for years and is excited to be a part of the team.

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A group of cruise ship passengers were stranded on an African island. What happened?

An American couple who endured traveling through seven countries in 48 hours to catch up to a cruise ship that left them at a previous port said they may not re-board the boat.

A 21-day dream cruise along the coast of Africa turned into an international ordeal for couple Jill and Jay Campbell and a group of six other passengers after they said they were left behind during a tour stop on an African island off the coast of Nigeria.

What happened to the cruise ship passengers?

Six Americans and two Australians were on a privately-run excursion on the island of Sao Tome on March 30 and were supposed to be back by 3 p.m. local time, according to the couple.

When they didn't make it back in time due to what they said were issues with the tour, their Norwegian Cruise Line ship left without them.

The Campbells, who are from Garden City, South Carolina, told NBC News their tour operator notified the cruise captain that they were going to be late rejoining the ship, but the vessel left anyway. They added that the island's coast guard tried to get them and several others to the cruise ship, but they said they weren't allowed to board.

The stranded guests made arrangements to rejoin the ship in Banjul, Gambia, but the vessel could not safely dock there due to "adverse weather conditions," Norwegian said.

The couple then had to make their way from Sao Tome to Dakar, Senegal, where the cruise ship was docked on April 2.

“It’s one of those, ‘You can’t get there from here,’” Jay Campbell said on TODAY on April 2. “I think we flew through six countries just to get to Gambia yesterday.”

When will the passengers return home?

The couple traveled through seven countries in a 48-hour period to reach Senegal, according to Jill Campbell.

Following that ordeal, they said they aren’t sure if they’re going to board the ship again to rejoin the cruise.

“After what we witnessed, we truly believe that although there’s a set of rules or policies that the ship may have followed, they followed those rules too rigidly,” Jill Campbell said.

“I believe that they really forgot that they are people working in the hospitality industry and that really the safety and the well-being of the customers should be their first priority, and that should be placed first," she said.

“We believe there was a basic duty of care that they’ve forgotten about so it does concern us.”

What has Norwegian cruises said?

Norwegian Cruise Line told NBC News in a statement that the Campbells’ situation was unfortunate, saying “guests are responsible for ensuring they return to the ship at the published time” and noting the group was on a privately-run tour.

The Campbells were thankful for the people of Sao Tome as they tried to navigate how they were going to catch up to the ship.

"It’s a very difficult process," Jay Campbell said. "You’re dealing with multiple languages, language barriers.

"You’re dealing with different currencies, currency exchanges, finding someone that even has dollars, taking dollars, the minimum amount that we had, trying to convert them to local currency, (and) trying to get an agent to understand where we need to get to."

Scott Stump is a trending reporter and the writer of the daily newsletter This is TODAY (which you should subscribe to here! ) that brings the day's news, health tips, parenting stories, recipes and a daily delight right to your inbox. He has been a regular contributor for TODAY.com since 2011, producing features and news for pop culture, parents, politics, health, style, food and pretty much everything else. 

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9-1-1 boss breaks down the deadly cruise ship disaster finale — and what didn't make the final cut

The ABC first-responder drama's co-creator and showrunner, Tim Minear, also teases what's to come in season 7.

After three hours of pirates, explosions, and lots of water , 9-1-1 fans finally know who survived the epic, three-part season 7 premiere .

"It all happened really fast," co-creator and showrunner Tim Minear tells Entertainment Weekly of completing the cruise ship disaster episodes. "It was very difficult, and you always have that moment where you're just like, 'Am I going to be able to pull this off?'"

It may have felt quick, but getting Bobby ( Peter Krause ) and Athena ( Angela Bassett ) out of that sinking vessel actually took months of filming... and none of it on an actual cruise ship. As the series moves forward on dry land (though on one very wet driveway, with the Bachelor crossover coming next week ), we asked Minear to break down the deadly three-epsiode event, reveal what ideas never made it to air, and tease what's to come in the rest of season 7.

Chris Willard/Disney

ENTERTAINMENT WEEKLY: This was a big undertaking...

TIM MINEAR: Shooting Bobby and Athena on a honeymoon cruise was more challenging than many things I've done on this show in the last seven seasons. We never got an actual cruise ship, so we had to shoot in hotels and on different types of vessels, and then [use] special effects and CGI. But just the idea of that surprised me. I thought that would be easy: You'd rent a cruise ship, you'd shoot on it for three days, you'd get a lot of stuff on the decks. But it just didn't turn out that way. It was very difficult to get a cruise ship. No cruise line wanted to be associated with a capsized ship, which I guess I can understand.

Well it all made for a very dramatic three episodes. So many massive sets, so much rising water.

The water's not actually rising, the set is sinking! The set was built on a gimbal inside a water tank. We would slowly lower the set into the tank, and it gives the effect that the water's rising around them. And the casino set.... The lowering of the table with Norman [played by Daniel Roebuck] on it, that was complicated to write, and it was very complicated to shoot. But that's Peter up there. Peter is climbing across those ropes up there — that delighted me.

The other thing that absolutely delighted me was that Angela Bassett was game for anything. She went into that water. When the bomb goes off in episode 2, and she goes flying against that wall, she actually did it! There's a stunt woman in there too, but Angela, she was game for anything.

Was there anything you wanted to do with this disaster that you weren't able to?

There was one scene that I did have to cut, that I was sad to cut. It was when Wes [played by Denzel Johnson] opens the door and that fireball comes out. Originally in the script, they still continued in that direction, and when they looked into that room, it was an upside down restaurant and the water was on fire. And so it's like, "How do we get to the other side of the restaurant and stop the gas that is feeding this fire?" And in the scene, in the script, Lola [played by Romy Rosemont] actually dives under the fire and swims under the water to turn it off. It was very Shelley Winters [in The Poseidon Adventure .]

Time and money just prohibited that from happening, so I made a little bit more of Wes' death. And then did give Lola an opportunity to retrieve the flare gun later in the episode, so she still got to go underwater. But that was a moment that I was sad to lose. And I know Romy was too, but she still got a little bit of action there at the end.

So now that Bobby and Athena are rescued, what can you tease about the rest of the season?

I just finished locking episode 4 and I was like, "Hmm, there's no natural disasters. Things aren't blowing up all over the place." But there is the Bachelor crossover, so we have that to look forward to. And now we get to spend a little time breathing with the 118 and dig into their personal stories a little bit more. Yeah, I don't know how much I should spoil.... Definitely a beloved character will be returning in episode 4, I can put it that way....

This interview has been edited for length and clarity.

9-1-1 airs Thursdays at 8 p.m. ET/PT on ABC.

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Related content:

• Why  9-1-1  boss 'wasn't really interested' in Buck dating death doula Natalia — and what's to come in season 7
• 9-1-1 's Oliver Stark and Ryan Guzman on Buck and Eddie's 'open, sensitive, and vulnerable' season 7 dynamic
• Inside the epic  9-1-1  season 7 premiere: The shipwreck, the romances, the drama

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Garden City couple, 7 others stranded on African island after allegedly abandoned by ship

by Brianna Allison, Joel Vazquez-Juarbe

(WPDE) — UPDATE: Stranded Garden City couple's frantic bid to reunite with cruise ship in Africa continues

One couple from Garden City is currently stranded 5,960 miles from their South Carolina home.

Jill and Jay Campbell boarded a Norwegian cruise last Wednesday, March 20.

They're frequent Norwegian Cruise Line passengers. In fact, they’ve already traveled with them three times this year.

However, this week, their vacation took a turn for the worse when they were on a tour.

The Campbells were on what was supposed to be a memorable cruise, and now it is for all the wrong reasons.

We have never had an experience like this before," said Jill Campbell

On Wednesday, the Campbells and six other people were on a tour in São Tomé and Príncipe, a small island off of western Africa; but the tour was longer than expected.

"We were like, 'Our time is getting really short,' and they were like- ‘No problem, we can get you back within an hour,'" said Jay Campbell, who's also a volunteer football coach at St. James High School.

TOP STORY: Garden City hotel evacuated, closed due to structural concerns

They said the tour operator contacted the captain to let them know that the eight passengers were going to be late and they were on their way.

When they arrived at the port, the ship was still anchored but the captain refused to let them on board.

The harbor master tried to call the ship, the captain refused the call. We sent emails to NCL, the NCL customer service emergency number, they said ‘Well, the only way for us to get in touch with the ship is to send them emails, they’re not responding to our emails, said Jay Campbell.

Eventually, the São Tomé and Príncipe Coast Guard loaded all eight passengers on a boat and took them to the anchored ship. They said the captain told the Coast Guard to take the passengers back to the island.

The captain could have made an easy decision to turn one of the tender boats back, pick us up, safely load us, and then go on the way," said Jay Campbell.

After numerous attempts of trying to get ahold of Norwegian, the group is now scrambling to figure out how to get back on the ship to get home.

The group consists of seven Americans and two Australians, four of whom are elderly, one has a heart condition and another is a paraplegic. There’s another married couple from Delaware and the wife is pregnant.

The number of stranded passengers rose from eight to nine after the group eventually met another 80-year-old woman, who they said was hospitalized on the island after she got a concussion and lost part of her vision following a cruise line tour.

The Campbells said she was left at the hospital without any money or her belongings, and her emergency contact was never notified by the cruise line.

"I truly believe sometimes we’re put in certain places for a reason and I believe we were put in this place for the 80-year-old woman that was left alone. God forbid, what would have happened to that lady if we were not here,” Jay Campbell said.

None of the other passengers have their medications or credit cards that are accepted on the island.

The Campbells are the only ones with a Visa card and they’ve paid over $5,000 in food, toiletries and hotels for the group.

While they’re almost 6,000 miles away from home, Jay is just happy to have Jill by his side.

This woman has been a saint. I don’t know where the whole group would be without her strength, guidance and compassion for others," Jay said. "I’m honored and blessed that I have the smartest woman next to me.

They received help from the U.S. Embassy in Angola. On Sunday, the group is flying to Gambia, another African nation. However, they can only get on the ship if the cruise line approves their request.

READ MORE: Maritime historian provides insight into gargantuan task of Baltimore bridge cleanup

The Campbells said they haven’t heard back at all.

The Campbells are grateful for the help that they have received from the people of São Tomé and Príncipe.

They ask for prayers as they travel to the Gambia on Sunday.

A spokesperson for Norwegian Cruise Line gave ABC15 the following statement:

On the afternoon of March 27, 2024, while the ship was in Sao Tome and Principe, an African island nation, eight guests who were on the island on their own or with a private tour missed the last tender back to the vessel, therefore not meeting the all aboard time of 3 p.m. local time. While this is a very unfortunate situation, guests are responsible for ensuring they return to the ship at the published time, which is communicated broadly over the ship’s intercom, in the daily communication and posted just before exiting the vessel.

Guests are responsible for any necessary travel costs to rejoin the ship at the next available port of call. When the guests did not return to the vessel at the all aboard time, their passports were delivered to the local port agents to retrieve when they returned to the port. Our team has been working closely with the local authorities to understand the requirements and necessary visas needed if the guests were to rejoin the ship at the next available port of call. We are in communication with the guests and providing additional information as it becomes available.

Norwegian Cruise Line passengers were stranded on a small African island after missing a deadline to re-embark

• A couple says they were stranded on an island after missing their cruise ship's boarding time.
• They were on a tour of São Tomé and Príncipe with six others, per US local media. It overran.
• The stranded group flew to Gambia on Sunday, hoping to catch the ship at another port.

A couple says they were stranded on a small African island after they missed a cruise ship 's boarding deadline, according to local media.

Jay and Jill Campbell, from Garden City, South Carolina, described their ordeal with a Norwegian Cruise Line ship in an interview with WPDE, their local ABC affiliate.

Norwegian confirmed to Business Insider that they were denied boarding, saying it was their responsibility to be on time.

The Campbells said they were frequent cruisers, embarking on Norwegian Dawn on March 20 for their third voyage with the cruise line in a year.

However, an excursion last Wednesday with six other people to São Tomé and Príncipe , an island nation of some 220,000 people off West Africa, took an unfortunate turn.

The couple says the tour overran, and its operator informed the captain that eight passengers were running late.

They were refused entry to the ship upon their return, according to WPDE, even though they could still see the ship from the shore.

The ship was anchored, Jay Campbell said, but the captain refused to let them board despite repeated calls and emails by the passengers to the ship and the cruise line's emergency hotline.

The São Tomé and Príncipe Coast Guard even took the passengers to the ship, but they weren't able to get on and had to turn back, WPDE reported.

In total, WPDE said that nine passengers were not allowed to reenter the ship, including four elderly people and one person who is a paraplegic.

The Campbells told the news outlet that the ninth passenger was late for another reason — an 80-year-old woman who got a concussion on the island and was hospitalized there.

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Most of the stranded passengers didn't have their medication or working credit cards, WPDE said.

The Campbells, who had a working card, said they covered $5,000 worth of expenses for the group in food, toiletries, and hotel bills.

"We have never had an experience like this before," Jill Campbell told WPDE.

The Norwegian Cruise Line said in a statement provided to BI by email that eight guests on the tour missed the last tender back to the vessel.

The cruise line said the passengers missed the "all aboard time of 3 p.m. local time." It said it was a "very unfortunate situation" but that passengers were responsible for being on time.

It added that the deadline to return was "communicated broadly" over the ship's intercom, in printed communications, and on posts shown at the exits of the ship.

The elderly passenger who was concussed was returned to the US, where she has made a "safe return," a spokesperson for Norwegian Cruise Line said.

According to WPDE, the group flew to Gambia on Sunday, hoping to rejoin the ship at another port.

A spokesperson for the cruise line said that the ship could not safely dock in Gambia due to adverse weather conditions, adding that efforts are being made for the guests to rejoin the ship in Senegal on Tuesday.

Though cruise ships need to stay punctual, ruined-vacation stories like this are a reputational risk and might put people off.

For instance, two MSC Splendida passengers were stranded last summer at an Italian port after arriving too late for departure.

A TikTok video showed the couple waving and begging the crew to wait for them, even though the gangway appeared to have already been removed.

Other passengers may face the stress of becoming stranded in remote locations through no fault of their own. Last September, more than 200 people got stuck in a remote part of Greenland after their cruise ship ran aground.

And last November, passengers were stranded at a Brisbane port after a Royal Caribbean ship was overbooked.

Watch: Stowaways survive 14 days at sea clinging to a ship rudder

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