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The International Air Transport Association and Etihad Airways, the national airline of the UAE, today announced a partnership to launch the IATA Travel Pass for Etihad Airways’ guests. The IATA Travel Pass is a mobile app to help passengers easily and securely manage their travel in line with government requirements for COVID-19 tests or vaccines. 

IATA Travel Pass will initially be offered to Etihad Airways guests on selected flights from Abu Dhabi in the first quarter of 2021. If successful, the pass will be extended to other destinations on the Etihad network.

The IATA Travel Pass will enable Etihad’s guests to create a ‘digital passport’ to receive COVID test results and verify they are eligible to undertake their journey.

Importantly, IATA Travel Pass will keep passengers in control of their data and facilitate the sharing of their test with airlines and authorities for travel. It will also make it convenient for passengers to manage travel documentation throughout their journey. 

“COVID-19 tests and vaccinations will be key to get the world flying again. Since 1 August 2020, Etihad is the only airline requiring a pre-departure negative PCR test result for all passengers worldwide, and again on arrival in Abu Dhabi, giving our guests the added assurance of safety when they travel with us. A high priority for Etihad is for our guests to have an easy, secure and efficient way to identify and verify their information. Being one of the first airlines globally working with IATA as a pioneer partner on the IATA Travel Pass is a big step forward for Etihad’s guests and for the industry,” said Mohammad Al Bulooki, Chief Operating Officer, Etihad Aviation Group. 

Etihad has been actively exploring the roll out of digital health certification for its guests, and this latest partnership with IATA, alongside similar programmes the airline has in development, shows the technology is advancing quickly to make it a reality. To standardise the way in which passenger wellness can be assured during the COVID-19 pandemic, at an industry level, Etihad is actively campaigning for collaboration and a united regulatory response to restore confidence in flying. 

“The Etihad Airways partnership to launch the IATA Travel Pass is an important milestone on the road to meaningfully restarting international travel. Our aim is to give all governments the confidence to re-open borders to travellers based on verified vaccine and testing data. The initial stage of the Etihad launch will focus on all four elements of the IATA Travel Pass modules, one of the first airlines in the world to do so,” said Nick Careen, IATA`s Senior Vice President, Airport, Passenger, Cargo and Security.

IATA Travel Pass has been developed as four independent modules that can interact with each other. These modules cover registries for regulatory entry requirements and labs/test centers, verified certificate issuance, digital identity and the possibility for passengers to share their tests results along their journey via their mobile device. These modules can work together as one complete end-to-end solution. Or they can be used separately to complement systems that others are building. IATA has developed these modules to ensure they are interoperable with other industry solutions.  

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Istanbul Airport (IST)

All you need to know about  Istanbul  Airport : Arrivals, Departures, Terminal information, Parking, Car rental, Transport, Accommodation, Amenities and Services, among other information about Istanbul Airport (IST) . Plan your travel to IST Airport  with the information provided in this guide. 

Istanbul  Airport  (IATA: IST, ICAO: LTFM) is the main international airport serving Istanbul, located in Arnavutköy district, on the European side of Istanbul, 54 km northwest of the city centre. Istanbul Airport has replaced Atatürk Airport, which shut down in 2018.

Istanbul Airport has recently won the “Airport of the Year” award in the “Readers’ Choice 2019” awards, organized by the International Airport Review.

IST Airport is a hub for Turkish Airlines and Turkish Cargo.

IST Airport handled 64,486,178 passengers during 2022.

Terminal + info

Istanbul Airport has a single passenger terminal.  

Facilities and Services + info

At Istanbul Airport passengers can find the following services: 

- Free Wi-Fi - Hospital - Prayer rooms - Convention centers - Hotels - Shops and duty free - Restaurants - ATMs

About Istanbul

Istanbul  has a timeless charm that owes much to its rich history. The city was historically referred to as Byzantium and Constantinople. It served as a focal point of several ancient empires. Straddling two continents, Istanbul is a city divided by the narrow waterway known as the Bosphorus. The city embraces its mixture of European and Asian culture and visitors will sense the contrasts with each turn. Regarding its main sights;  Hagia Sophia is considered one of the most beautiful buildings in the world. A short walk down the street takes you to the Grand Bazaar for the most exciting shopping experience you’ll ever have. The Galata Tower offers beautiful views of the city. It is located just North of the Golden Horn in the Galata Quarter. The Sultan Ahmed Mosque is Istanbul’s most famous site and is the top thing to do in Istanbul. Visited by nearly 3 million people daily, Istiklal Avenue is the beating heart of the city of Istanbul.

Transport + info

From Istanbul Airport passengers have at their disposal the following transport options: 

Bus: There is public and private bus options from IST Airport.  See more information Taxi:  Get to Istanbul city centre in approximately an hour by taxi.  See more information

Train:  Connection to the rail line is expected to be readily available by 2022.

See more information

Metro: M11 connects Istanbul Airport to city centre.  See more information

Car Rental: To rent a car in Istanbul is a good way to move around. Check our search engine for further information! See more information

Address: Tayakadin Mahallesi, 34283, Arnavutköy, Istanbul, TURKEY

Phone : 4441 IGA | 444 1 442

Email: [email protected]

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Home > Istanbul Airport Guide: How Many Airports Are In Istanbul?

Istanbul Airport Guide: How Many Airports Are In Istanbul?

Written by our local expert Mehmet

Mehmet is digital nomad who was born in Istanbul, Türkiye and now calls the Balkans region his home-office.

Wondering how many international airports are in Istanbul and what amenities they offer? Discover all about it in this guide to Istanbul Airports. 

Embark on a seamless journey through Istanbul’s airports with this essential guide. From the opening of the new airport, which assumed the mantle from Istanbul Ataturk Airport after its closure, to the comprehensive insights into Sabiha Gokcen International Airport located on the Asian side, this guide unveils everything you need to know.

Explore the facilities, transportation options, and key tips for navigating Istanbul’s two active airports, ensuring a smooth start and finish to your travels in this vibrant city.

Istanbul sits smack in the middle of the action, making it not only one of the largest cities in Europe but also the top spot to visit in Türkiye. You’d expect a bustling hub like Istanbul City to have its transport game on point, especially when it comes to flying in and out.

Speaking of which, airports are a big deal here. Istanbul doesn’t disappoint, boasting two international airports that handle both the comings and goings of domestic and international travelers. 

So, let’s dive into what you need to know about these gateways. We’re talking about the main airport in Istanbul, which has recently shifted operations to Istanbul’s new airport, a modern marvel located just west of the city.

This new international airport is making waves as the main Istanbul airport, complete with one terminal for now but with grand plans for expansion. Then there’s Sabiha Gökçen Airport, holding down the fort on the Anatolian side of Istanbul, offering another gateway to this dynamic city.

This guide is here to give you the lowdown on these airports, spotlighting the amenities they offer and the airlines you can hop on. Whether you’re trying to get from Istanbul airport to the heart of the city or curious about how Istanbul Atatürk (now part of aviation history) transferred its crown to the new champ, we’ve got the insights. And yes, figuring out how to get to the airport or zipping between the city and Sabiha Gökçen Airport won’t be a headache with the tips we’re serving up. Let’s make your trip to Istanbul as smooth as your flight in.

Skip Ahead To My Advice Here!

How Many Airports Are In Istanbul, Turkey

So, how many airports are there in Istanbul, Turkiye? Once home to three airports, Istanbul now boasts two major international hubs for travelers zipping in and out.

• First up, we’ve got the Sabiha Gökçen Airport (IATA code SAW) chilling on the Asian side of the city, a go-to for budget flights and domestic hops
• Then, there’s the star of the show, the New Istanbul Airport (IATA code IST), positioned on the European side and taking the lead as the busiest airport in Turkey

Istanbul Atatürk Airport, once the main gateway, bowed out in 2019. It just couldn’t keep up with the demand, leading to all eyes on the New Istanbul International Airport.

 This spot has taken the baton as the primary airport, not just for Istanbul but for all of Turkiye, while the legacy of Istanbul Atatürk has been transferred to the new airport.

Whether you’re flying high or keeping it domestic, these two airports have got you covered, making your flights to and from Istanbul a breeze.

1. New Istanbul Airport – Istanbul International Airport

New istanbul airport code – ist.

Diving into the world of aviation marvels, the New Istanbul Airport stands out as not just a giant in Europe but as one of the grandest globally. Situated on the European side of Istanbul, in the Arnavutkoy district, this airport isn’t just huge; it’s a beacon of modern aviation technology and ambition. Easily accessible by car, taxi, or public transport , it’s set up to welcome everyone.

In 2021, it clinched the 14th spot on the list of the world’s busiest airports (and the biggest in Europe), with a capacity to manage 50 million passengers. But hold your hats; there’s a bigger plan in the works. By 2025, New Istanbul Airport aims to skyrocket to the top as the world’s busiest hub, eyeing an annual capacity of 200 million passengers.

 Known locally as Istanbul Havalimani, this place is a testament to Turkey’s lofty aviation dreams.

Since its grand unveiling in 2018, the “new” Istanbul Airport (airport code IST) has been on an upward trajectory. With six runways and a growing ability to host a vast number of passengers, it’s gunning for the title of the world’s best, currently sitting pretty at #8.

This colossal project, brought to life by the IGA consortium, is on a 25-year tenure to operate before it transitions to the Turkish state’s hands. It’s a shining example of the heights to which Istanbul’s aviation scene aims, serving as a pivotal link for flights to Istanbul, especially after the transition from the former mainstay, Istanbul Atatürk Airport, marking a new era for international airports in Istanbul.

Amenities At New Istanbul Airport

Just thirty-five kilometers north of the bustling Taksim Square , along the serene shores of the Black Sea, sits the New Istanbul Airport, a marvel in the aviation world. Known for being the largest airport in Europe, its world-class amenities make it stand out not just on the continent but as a contender for one of the largest airports in the world. 

Step inside, and you’re greeted with an array that feels less like an airport and more like a luxury resort. From local and international dining spots to bars and cafés, the place is buzzing. Add to that the exclusive CIP & VIP lounges, an expansive duty-free zone, ample parking, conference facilities, a hairdresser, and even photography services; you’ve got everything under one roof. Need a last-minute gift? The florist shops and grocery areas will have something for you.

For the practicalities, there’s car rental, pharmacies, travel agencies, banking services, airline ticket offices, and ATMs aplenty.

Getting to and from the airport is a breeze, with shuttle bus and taxi links straight to Taksim Square . Wandering through this airport, with its high ceilings and modern touches, is an experience in itself akin to strolling through a five-star hotel.

But let’s not stop there. The sheer scale of Istanbul Airport demands a deeper dive into its shopping and dining offerings.

With the airport’s opening marking a new era for Istanbul’s place in global aviation, it’s clear: whether you’re passing through or starting your journey here, this airport is a destination in its own right.

IST Istanbul Airport Hotels

Istanbul New Airport has a hotel inside. The YOTEL Istanbul Airport Hotel is one of the largest airport hotels in the world and the biggest in Europe, offering 451 rooms. It is divided into two sections: one located on the landside, accessible to all guests, and the other in the international transit area, catering specifically to passengers in transit.

Shopping At New Istanbul Airport

At IST, shopping isn’t just an activity; it’s an experience. Inside the airport, the Unifree Duty-Free Center spans 55,000 square meters, offering an impressive 34,000 square meters of duty-free shopping and 18,000 square meters dedicated to luxury boutiques.

For those keen on local flavors, the Bazaar area extends over 3,000 square meters. From Fashion Garden to Icon Gulf, IST transforms airport shopping with its diverse “concept” sections, catering to all tastes and needs, making it a standout feature of Istanbul’s main international airport.

The products are extensive, and you’ll find a range of things, including:

• Electronics
• Luxury and premium products
• Accessories
• Home textile

Restaurants At New Istanbul Airport

Istanbul Airport, notably IST, is not just about flights; it’s a culinary journey. For those passing through with Turkish Airlines , you might know about “Touristanbul” for layover explorations.

But here’s a hidden gem inside the airport itself: the Turkish Airlines Miles & Smiles lounge. This 1,700-square-meter space brings Istanbul’s rich flavors to you right at the airport on the European side, making it a haven within what’s considered the biggest airport in the region.

Upon entering, the aroma of Turkish coffee promises a soothing break from travel fatigue against an Ottoman-inspired setting. The lounge brims with live cooking stations and buffets, showcasing a variety of Turkish dishes. But it’s the tea room that truly captivates.

Sink into plush chairs, surrounded by loose tea leaves from across Turkiye and golden urns of steaming water. Pouring a glass of traditional Turkish tea , you’re not just waiting for a flight at IST airport; you’re indulging in a slice of Turkish hospitality, making it more than just a stopover—it’s a part of your journey through Istanbul.

Airlines Connected To The New Istanbul Airport

Connected to the world for its reasonably-priced flights, the New Istanbul airport is linked to several different airlines. These include (but are not limited to): 

• Aegean airlines,
• Turkish Airways
• Air Albania
• British Airways
• Etihad Airways
• Kuwait Airways
• Qatar Airways

The airport welcomes domestic and international flights from all over the world. 

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2. sabiha gökçen international airport – saw airport.

Sabiha Gokcen Airport Code – SAW

Sabiha Gökçen Airport (SAW), positioned on the Asian side of Istanbul , 50 km away from the city center, stands as Istanbul’s second busiest airport. Named after Turkey’s first female combat pilot and Mustafa Kemal Atatürk’s adoptive daughter, it serves as a gateway offering some of the most affordable fares to and from Europe, Africa, the Middle East, and beyond. Its popularity among travelers is mainly due to these competitive rates.

Yet, affordability can come with its challenges, particularly when it comes to navigating the journey to the city’s heart. Traveling from Sabiha Gökçen to downtown Istanbul, especially by public transport, requires planning for both time and additional costs.

Under normal traffic conditions, reaching the airport takes about an hour. However, the trek across the Asia-Europe bridge can be daunting, with potential traffic snarls depending on your travel schedule. Shuttle services and car rentals are available for a more direct route to the airport, albeit at a higher cost.

Amenities At Sabiha Gokcen Airport

Following an expansion in October 2009, Sabiha Gökçen now boasts the capacity to handle 35 million passengers annually with its state-of-the-art single-terminal setup. The airport is equipped with a variety of shops and eateries open round the clock, alongside hotels within and near its premises for convenient stays. While lounge access is available to all passengers for a fee, exclusive lounges cater to first and business-class travelers.

The airport’s comprehensive amenities also include prayer rooms, financial services, medical facilities, luggage services, duty-free shopping, and spa treatments, ensuring a fully accessible and enjoyable experience for all travelers, including those requiring wheelchair accessibility.

SAW Istanbul Airport Hotels

Nearby, hotels such as the ISG Airport Hotel and the Crowne Plaza Istanbul Asia offer comfortable lodging options for those in transit or visiting Istanbul.

With its strategic location on the Asian side, Sabiha Gökçen complements Istanbul’s airport ecosystem, serving as a vital counterpart to the central international hub on the European side, Istanbul Airport (IST), marking Istanbul’s prominence in global aviation.

Airlines Connected To The Sabiha Gokcen Airport

The airlines serving the Sabiha Gokcen include (but are not limited to): 

• Anadolu Jet
• Azerbaijan Airlines
• Buta Airways
• Atlasglobal
• Corendon Airlines
• Fly Baghdad
• Iraqi Airways
• Jordan Aviation
• Royal Wings
• Turkish Airlines

Istanbul Airport Transfers

Once you have landed at the airport, what’s next? Let us help you by answering these questions and more. 

Are taxis available at Istanbul airports?

Yes, there is always a steady stream of taxis available. We suggest you have your hotel name & address written on a piece of paper in case your driver does not speak English.

Things you should know about taking a taxi and taxi drivers in Istanbul include

• It would be best if you had Turkish Lira (TL) in hand
• Be sure that the driver turns on the meter
• Driver’s speed and often take backstreets

Due to the distance, a taxi is usually the same price as a private transfer

Is the Metro operating from Istanbul airport to the city center?

From January 22, 2023, a new line opened up. The Metro line from Istanbul Airport to the city center is now Turkey’s fastest Metro – operating at a whopping 120 kilometers (75 miles) per hour.

It is now possible to reach Istanbul Airport from:

• Kağıthane in 24 minutes
• Levent in 35 minutes
• Taksim in 41 minutes
• Tekstilkent in 45 minutes

Istanbul Airport Metro Stations

The Istanbul Airport metro line has eight stations: Kağıthane, Hasdal, Kemerburgaz, Göktürk, İhsaniye, Satellite Terminal, Istanbul Airport, and Cargo Terminal.

After arriving at Istanbul airport, how do you get to your hotel?

There are several options on how to get to your hotel from the airport

• Private transfer

How easy is it to arrange airport transfers in Istanbul

It’s straightforward; book online using the button below. Private transfers are better than taxis because you’ve booked ahead and a driver is waiting for you at the airport terminal and will carry your bags. The other main benefit is that the price is fixed, so no matter how bad the Istanbul traffic is on the day you arrive, you won’t pay any more. 

Book Istanbul Private Transfers

It is much like a taxi, except you can book ahead and have a driver waiting for you at the airport terminal. Someone to carry your bags leads the way, and, best of all, you’ll know the fixed cost ahead of time, no matter the crazy traffic.

Get a quote on your private transfers here.

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Ataturk Airport Of Istanbul

Apart from the two airports we detailed, you may have remembered that Istanbul had a third airport. The Ataturk International Airport had served as the primary airport for Istanbul on the European side of the city for a long time.  Today, however, the Atatürk Airport is out of operation and will soon be turned into a green space. 

Airports in Istanbul FAQs

What are the main airports serving istanbul, and where are they located.

Istanbul is served by two main airports. Istanbul Airport (IST), the main international airport, is located on the European side of the city and was officially opened as part of a significant development in aviation for the region. Sabiha Gökçen International Airport (SAW) is situated on the Asian side, offering an alternative entry point to the city and complementing the aviation infrastructure with its strategic location.

When did Istanbul Atatürk Airport close, and why?

Istanbul Atatürk Airport, once the primary airport serving the city, was officially closed to commercial passenger flights in 2019. This move was part of a transition to the new Istanbul Airport, which was built to accommodate the growing demand for air travel and to serve as a global aviation hub with its capacity for expansion and modern facilities.

How can travelers commute between Istanbul’s airports and the city center?

Travelers can commute between Istanbul Airport and the city center via various modes of transport, including taxis, private shuttles, and a dedicated airport bus service . For Sabiha Gökçen International Airport, options include buses, taxis, and car rental services, with both airports offering connections that cater to different needs and preferences.

What unique features distinguish Istanbul Airport from other international airports?

Istanbul Airport is distinguished by its position as the largest airport in Europe, with plans to become one of the biggest airports in the world. Its state-of-the-art facilities, including six runways, a vast duty-free shopping area, and extensive dining options, set it apart. The airport’s strategic location as a global hub, bridging east and west, further cements its unique status in the international aviation community.

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IATA Cabin Crew Training Course Outline

Module 1: Aviation Management

• What is Aviation?
• Aviation Management
• What is an Airline?
• Airline - Financial Management
• Airline - Route Planning
• Concerns in Aviation

Module 2: Airline Industry

• Introduction
• Types of Airlines
• Important Business Models for Airlines
• Importance of Revenue Management

Module 3: Air Cabin Crew

• Responsibilities
• What to Expect?
• Qualifications
• Professional Development

Module 4: CRM Practices in Airline Industry

• How Does an Airline Company Know Its Customers?
• How to Improve Customer Relationship Management?

Module 5: Safety and Emergency Procedures

• Types of Emergencies
• Emergency Notification
• Powerplant Emergencies
• Engine Failure
• Stuck Throttle
• Aviation Fuel Anomalies and Malfunctions
• Electrical Emergencies
• Navigation Failures
• Aircraft Rescue and Fire Fighting Communications

Module 6: Communication and Personality Development

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• How to Improve Airline Cabin Crew Skills?
• Airline Cabin Crew Skills in Workplace
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• To handle diverse in-flight situations with confidence
• To master safety protocols and regulations in the aviation industry
• To foster teamwork and effective communication skills
• To pursue a rewarding career as a Cabin Crew member

Upon completion, delegates will not only be well-prepared to embark on a fulfilling career as Cabin Crew members but will also possess the skills and knowledge necessary to uphold the highest standards of safety, service, and professionalism in the aviation industry.

What’s included in this IATA Cabin Crew Training Course?

• World-Class Training Sessions from Experienced Instructors
• IATA Cabin Crew Certificate
• Digital Delegate Pack

IATA Passenger Ground Services Training

Iata passenger ground services training course outline.

Module 1: Introduction to Airport and Airline Operations

• Airport Operations
• Airport Operational Database
• Landside Operations
• Airport Information Systems
• Airport Management Software Solutions and Vendors
• Airline Operations
• Challenges in Day-To-Day Airline Operations

Module 2: Computer Reservations and Departure Control Systems Functions

• What is a Computer Reservation System?
• Functions of Computer Reservation System in the Travel Industry
• Benefits of Travel Computer Reservation Systems
• Departure Control System
• Features of Departure Control System

Module 3: Passenger and Baggage Check-in Procedures

• Passenger Baggage Rules
• Weight and Size
• Sharp Objects
• Liquids, Aerosols, Gels and Powders
• Medical Supplies
• Portable Electronic Devices
• Where to Put Your Carry-on Baggage?
• Keeping Your Carry-on Baggage Secure
• Weight, Size and Number
• What Not to Pack in Checked Baggage?

Module 4: General Conditions of Carriage for Passengers and Baggage

• Applicability
• Fares and Charges
• Reservations
• Refusal and Limitation of Carriage
• Schedules, Cancellation of Flights
• Liability for Damage

Module 5: Dangerous Goods Regulations Awareness for Passenger

• Requirements and Recommendations
• Classification
• Discovery of Dangerous Goods in the Cabin
• Prevention Strategies

Module 6: Handling Customer Interactions

• Introduction to Customer Interaction Management
• What is Customer Interaction Management Software?
• Focusing on the Airline Customer Experience
• Reduce the Stress of Waiting
• Data-Driven Insights to Fuel Improvement

Module 7: Aviation Security

• What is Aviation Security?
• Who is Responsible for Aviation Security?
• Security Risks and Threats to Civil Aviation
• Security Management System
• Benefits of a Security Management System
• Key Elements of a Security Management System
• How to Implement Security Management System?

Who should attend this IATA Passenger Ground Services Training Course?

The IATA Passenger Ground Services Training Course is designed for individuals interested in pursuing a career in Passenger Ground Services within the aviation industry. This course is beneficial for various professionals including:

• Airport Ground Staff
• Customer Service Representatives
• Airport Operations Staff
• Airlines and Ground Handling Employees
• Airport Management Trainees
• Frontline Service Professionals
• Airport Security Members

Airport Communication Specialists

Prerequisites for the iata passenger ground services training course.

There are no formal prerequisites for attending this IATA Passenger Ground Services Course.

IATA Passenger Ground Services Training Course Overview

The IATA Passenger Ground Services Course offers essential knowledge and skills for professionals in the aviation industry responsible for passenger services on the ground. With the aviation sector experiencing continuous growth, ensuring efficient passenger handling is paramount to the industry's success.

This course is crucial for professionals involved in airport operations, ground handling, and customer service within the aviation industry. Mastery of Passenger Ground Services ensures safe and seamless passenger experiences, compliance with international standards, and the ability to meet the evolving needs of travelers. It's particularly relevant for those who seek to excel in roles related to passenger services.

The Knowledge Academy's 1-day training equips delegates with practical skills to manage passenger services effectively. Delegates will learn how to handle passengers, baggage, and flight operations efficiently, enhancing the overall airport experience. This training not only fosters career growth but also contributes to improved passenger satisfaction and operational excellence within the aviation industry.

Course Objectives:

• To understand passenger service principles and standards
• To efficiently handle passenger check-in and boarding processes
• To manage baggage services and handling procedures
• To ensure safety and security compliance in passenger services
• To optimise airport and ground operations
• To enhance passenger satisfaction through exceptional service

Upon completion, delegates will possess the expertise to manage passenger services seamlessly, ensuring traveler satisfaction and contributing to the success of aviation operations.

What’s included in this IATA Passenger Ground Services Training Course?

• IATA Passenger Ground Services Training Certificate

IATA Foundation in Travel and Tourism

Module 1: Travel and Tourism

• Introduction of Tourism
• Concepts of Tourism
• Tourism System
• Social Aspects of Tourism
• Components of Tourism

Module 2: Travel Insurance

• What is Travel Insurance?
• Trip Cancellation
• Baggage and Personal Effects Coverage
• Purchasing Travel Insurance
• Types of Travel Insurance
• Benefits of Travel Insurance

Module 3: Travel Services

• Travel Agencies
• Online Travel Agents
• Inbound, Outbound, and Receptive Tour Operators
• Destination Marketing Organisation
• Business Travel Planning and Reservations
• Destination Management Companies

Module 4: Plan and Reserve Travel Itineraries

• Make a List
• Map Your Stops
• Create a Budget
• Stay Flexible
• Record Information
• Organise Travel Information
• Keep Hard Copy
• Create a Data Base
• Account for Your Responsibilities

Module 5: Customer Service and Loyalty

• What is Customer Loyalty?
• Understand Customer Base
• Create a Community
• Interact on Social Media
• Offer Travel Advice
• Personalise Communication

Module 6: Global Distribution System

• What is a Global Distribution System?
• What is GDS in the Hotel Industry?
• How Does GDS Work in Travel?
• What are the Major GDS Software’s?
• Benefits of a GDS for Hotel
• How to Access Leading GDSs with GDS Software?
• How can a GDS can Assist in Capturing Cruise Travel Bookings?

Who should attend this IATA Foundation in Travel and Tourism Training Course?

The IATA Foundation in Travel and Tourism Course is designed for individuals who are interested in starting a career in the travel and tourism industry. This course is beneficial for various professionals including:

• Airport Personnel
• Airline Personnel
• Travel Bloggers and Influencers
• Business Owners in Tourism
• International Relations Professionals
• Tourism Educators

Prerequisites of the IATA Foundation in Travel and Tourism Training Course

There are no formal prerequisites for attending this IATA Foundation in Travel and Tourism Course.

IATA Foundation in Travel and Tourism Training Course Overview

The IATA Foundation in Travel and Tourism Course provides a comprehensive introduction to the dynamic world of travel and tourism. In the era of global travel, this course equips delegates with the knowledge and skills to navigate the intricacies of the travel industry, making it highly relevant and valuable.

Understanding the travel and tourism sector is vital for professionals aspiring to excel in this industry, including Travel Consultants, Tour Operators, and Hospitality Professionals. It's a sector that continually evolves, and those who master it are better positioned for success in various roles.

The Knowledge Academy's 1-day course empowers delegates with practical insights into the travel and tourism industry. By completing this training, delegates gain a solid foundation in the key aspects of the sector, from travel regulations to customer service. They'll be well-prepared to embark on fulfilling careers in travel and tourism, serving travelers with expertise and excellence.

• To understand the fundamentals of the travel and tourism industry
• To grasp the importance of customer service in the sector
• To navigate travel regulations and compliance
• To gain insights into tour operations and travel planning
• To develop knowledge of global travel destinations
• To prepare for a career in travel and tourism

Upon completion, delegates will be equipped to pursue diverse career opportunities in the travel and tourism industry, serving as knowledgeable professionals who enhance the travel experiences of customers.

What’s included in this IATA Foundation in Travel and Tourism Training Course?

• IATA Foundation in Travel and Tourism Training Certificate

IATA Airport Operations Training

Iata airport operations training course outline.

Module 1: Airport as an Operational System

• Airport as a System
• National Airport Systems
• Function of the Airport
• Centralised and Decentralised Passenger Terminal Systems
• Complexity of the Airport Operation
• Management and Operational Structures

Module 2: Airport Peaks and Airline Scheduling

• Methods of Describing Peaking
• Implications of Variations in Volumes
• Factors and Constraints on Airline Scheduling Policies
• Scheduling Within the Airline
• Fleet Utilisation
• IATA Policy on Scheduling
• Airport Viewpoint on Scheduling

Module 3: Airport Noise Control

• Aircraft Noise
• Community Response to Aircraft Noise
• Noise-Control Strategies
• Noise-Monitoring Procedures
• Night Curfews
• Noise Compatibility and Land Use

Module 4: Airport Influences on Aircraft Performance Characteristics

• Departure Performance
• Approach and Landing Performance
• Safety Considerations
• Automatic Landing
• Operations in Inclement Weather

Module 5: Operational Readiness

• What is Operational Readiness
• Operating Constraints
• Operational Areas
• Airfield Inspections
• Maintaining Readiness

Module 6: Ground Handling

• Passenger Handling
• Ramp Handling
• Aircraft Ramp Servicing
• Ramp Layout
• Departure Control
• Division of Ground Handling Responsibilities
• Control of Ground Handling Efficiency

Module 7: Baggage Handling

• Baggage-Handling Processes
• Equipment, Systems, and Technologies
• Process and System Design Drivers
• Organisation
• Management and Performance Metrics

Module 8: Passenger Terminal Operations

• Functions of the Passenger Terminal
• Terminal Functions
• Philosophies of Terminal Management
• Direct Passenger Services
• Passenger Services
• Operational Functions
• Governmental Requirements
• Non-Passenger-Related Airport Authority Functions
• Passenger Information Systems

Module 9: Airport Security

• Structure of Planning for Security
• Airport Security Programme
• Passenger and Carry-On Baggage Search and Screening
• Baggage Search and Screening
• Freight and Cargo Search and Screening
• Access Control within and Throughout Airport Buildings
• Vehicle Access and Vehicular Identification
• Perimeter Control for Operational Areas

Module 10: Cargo Operations and Technical Services

• Cargo Market
• Expediting the Movement
• Flow Through the Terminal
• Handling Within the Terminal
• Cargo Apron Operation
• Cargo Operations by the Integrated Carriers
• Aerodrome Technical Services
• Scope of Technical Services
• Safety Management System
• Air Traffic Control

Who should attend this IATA Airport Operations Training Course?

The IATA Airport Operations Training Course is designed to provide delegates with comprehensive knowledge and skills related to the efficient and safe operation of airports. This course will benefit the following professionals:

• Airport Operations Managers
• Air Traffic Controllers
• Ground Handling Agents
• Passenger Service Agents
• Security Officers
• Disaster Recovery Specialists

Prerequisites of the IATA Airport Operations Training Course

There are no formal prerequisites for this IATA Airport Operations Training Course. However, prior experience in Aviation related roles is recommended but not mandatory. Also, familiarity with basic airport business might prove to be beneficial for the delegate.

IATA Airport Operations Training Course Overview

The IATA Airport Operations Course is a gateway to understanding the intricacies of Airport Management, a field of immense significance in the global travel and aviation industry. This course delves into the critical aspects of airport operations, from safety and security to passenger experience, addressing the core functions that keep airports running smoothly.

Knowing the subject of airport operations is crucial for professionals in the aviation and travel industry. Airport Managers, Aviation Consultants, Airline Staff, and anyone involved in airport operations benefit from mastering this course. As airports serve as gateways to the world, ensuring their efficient and secure operation is paramount for global travel.

The Knowledge Academy's 1-day Airport Operations Training equips delegates with comprehensive knowledge and practical skills to manage airport operations effectively. Delegates will learn about airport safety, security protocols, passenger handling, and crisis management. By completing this training, professionals enhance their ability to contribute to the efficient and secure functioning of airports, improving passenger experiences and overall airport performance.

• To understand the fundamentals of airport operations
• To ensure safety and security in airport environments
• To optimise passenger handling and services
• To manage airport facilities and resources
• To develop crisis management skills
• To enhance overall airport performance

Upon completion, delegates will be well-prepared to play key roles in managing airport operations, ensuring safety, security, and efficiency, and contributing to the success of airports worldwide.

What’s included in this IATA Airport Operations Training Course?

• IATA Airport Operations Training Course Certificate

IATA GDS Fares and Ticketing Training

Iata gds fares and ticketing training course outline.

Module 1: Introduction to Global Distribution System (GDS)

• What is GDS?
• How GDS is Helpful for a Smaller Travel Agency?
• Working of GDS in Travel
• Evolution of GDS
• Risk of Booking with GDS

Module 2: Fare Constructions

• Introduction to Air Fares
• What is GDS Fare?
• Terminologies for Air Fare
• Types of Journeys
• Steps of Fare Construction

Module 3: Electronic Ticketing

• Electronic Ticket Overview
• Coupon Status Indicators
• Handling of Electronic Tickets
• Passenger Receipts
• Form of Passenger Check-In Identification
• Infant Ticketing
• Access Passenger Departure Areas

Module 4: Electronic Miscellaneous Document (EMD)

• Purpose of EMD
• Acceptance of the EMD
• Limitation of Value of the EMD
• Limitation of Display to Travel Agents
• Minimum Data Elements to be Shown in the EMD

Module 5: Multi-Purpose Document (MPD)

• Purpose of MPD
• General Conditions
• Completion of the Automated MPD
• Completion of the Manual MPD

Module 6: Prepaid Ticket Advice (PTA)

• PTAs for Electronic Tickets
• Completion of the MCO for a PTA
• Ticket Issued Against a PTA

Module 7: Changes to Passenger Tickets

• Endorsements
• Change of Reservations
• Change of Routing After Carriage Has Commenced
• Monetary Entries
• Recalculation Procedures After Travel Has Commenced
• Recalculation Caused by Rerouting
• Acceptance of Credit Cards
• Change of Routing Before Carriage Has Commended
• Reissue/Exchange Procedures
• From Paper to Electronic Ticket

Module 8: Refunds

• Refunds Overview
• Agents Refund Voucher
• MCO Refunds
• Rerouting and Refund in Case of Death

Who should attend this IATA GDS Fares and Ticketing Training Course?

The IATA GDS Fares and Ticketing Course is designed for travel professionals and airline staff who wish to enhance their skills in global distribution systems and gain expertise in fares and ticketing. This course can be particularly beneficial for the following professionals:

• Travel Agents
• Airline Ticketing Staff
• Travel Consultants
• Corporate Travel Managers
• Revenue Managers
• Airline Fare Desk Agents
• Airline Ticket Agents

Prerequisites of the IATA GDS Fares and Ticketing Training Course

There are no formal prerequisites to attend the IATA GDS Fares and Ticketing Course.

IATA GDS Fares and Ticketing Training Course Overview

IATA Training in GDS Fares and Ticketing is the gateway to understanding the complex world of global distribution systems, fares, and ticketing. It is a fundamental aspect of the aviation and travel industry, where accuracy and efficiency in pricing and ticketing processes are paramount.

Proficiency in GDS Fares and Ticketing is vital for professionals in the aviation and travel sector, including travel agents, reservation and ticketing staff, and airline personnel. Understanding the intricacies of fare structures and ticketing rules ensures cost-effectiveness, compliance, and customer satisfaction. This training equips individuals to excel in roles that demand precise fare calculation and ticket issuance.

The Knowledge Academy's 1-day course empowers delegates with the knowledge and skills to navigate global distribution systems, decode fare rules, and issue tickets accurately. Upon completion, delegates will be proficient in handling fare calculations, ticketing procedures, and reservation management, making them valuable assets in the aviation and travel industry. This training enhances career prospects by providing practical insights into GDS fares and ticketing, enabling professionals to streamline processes and deliver exceptional service to travelers.

• To master the principles of global distribution systems
• To understand fare calculation and pricing strategies
• To decode fare rules and ticketing procedures
• To issue tickets accurately using GDS
• To effectively manage reservations and bookings
• To provide exceptional customer service in the aviation and travel sector

Upon completion, delegates will possess the expertise to navigate GDS systems, handle fares and ticketing efficiently, and contribute significantly to the success of their organisations in the aviation and travel industry.

What’s included in this IATA GDS Fares and Ticketing Training Course?

• IATA GDS Fares and Ticketing Certificate

IATA Ground Operations Management Training

Iata ground operations management training course outline.

Module 1: Airline and Airport Security

• Need for Aviation Security
• Role of the Station Manager in Security
• Role of ICAO’s in Security
• IATA’S Role in Security
• Role of the Civil Aviation Authority in Security
• Airport’s Role in Security
• Passenger and Baggage Screening
• Airline's Role in Security and Airline Security Manager
• Security Management Systems (SeMS)
• Security Training
• Airline and Airport Security Challenges

Module 2: Fraud Prevention

• Fraud and Station Manager's Role in Fraud Prevention
• Frequent Flyer Fraud
• Credit Card Fraud
• Tariff Fraud
• Baggage Fraud
• Internet or Phishing Fraud

Module 3: Airside Safety

• Safety Management
• IATA's Role in Safety
• Airside Safety Awareness
• Ground Operations Safety
• Emergency Situations
• Foreign Object Damage

Module 4: Quality Assurance and Station Compliance Programmes

• What is a Quality Assurance Programme?
• Quality Assurance Department
• Station Manager's Role in the Auditing Process
• Emergency Response Planning
• Multiple Plans
• Environmental Planning
• Security Response Plans
• Health Emergency Response Plans
• Occupational Health and Safety (OH and S)
• Documentation and Record Keeping

Module 5:  Baggage Handling Management

• Role of the Station Manager in Baggage Handling
• Stages of Baggage Handling
• Baggage Handling and Customer Service
• Baggage Tracing Systems and Processes
• Lost and Damaged Baggage
• Tools in Baggage Handling and Baggage Tracing
• Reducing Baggage Mishandling

Module 6: Airline Catering

• What is Airline Catering?
• Operational Aspects
• Monitoring and Control
• Food Hygiene

Module 7: People Management

• Managing People
• Designing an Organisational Structure for a Station
• Target-Setting for Station and Staff
• Communication
• Delegating Responsibility Effectively
• Monitoring and Evaluating Performance
• Problem-Solving
• Motivating People

Who Should Attend this IATA Ground Operations Management Training Course?

The IATA Ground Operations Management Training Course is designed for aviation professionals who are involved in the management and coordination of Ground Operations at airports.

• Ground Handling Supervisors
• Airport Planners
• Ramp Operations Managers
• Airline Station Managers
• Airport Service Coordinators
• Aviation Safety Officers
• Airport Operations Personnel

Prerequisites of the IATA Ground Operations Management Training Course

There are no formal prerequisites to attend the IATA Ground Operations Management Course. 

IATA Ground Operations Management Training Course Overview

The IATA in Ground Operations Management Course is a fundamental course designed to equip professionals with the essential knowledge and skills required for safe and efficient ground handling in the aviation industry. Ground Operations are the backbone of airline services, encompassing a range of critical activities that ensure smooth and secure aircraft turnaround, baggage handling, and passenger services.

Proficiency in Ground Operations Management is crucial for aviation professionals involved in airport operations, ground handling services, and airline management. This training is particularly important as it ensures compliance with IATA standards and industry best practices. Aviation personnel seeking to enhance their career prospects and contribute to the seamless functioning of ground operations should aim to master this subject.

The Knowledge Academy's 1-day course on IATA Ground Operations Management empowers delegates with comprehensive knowledge of ground handling procedures, safety measures, and compliance with IATA regulations. Delegates will gain a deep understanding of essential processes, enabling them to play a vital role in ensuring the safety, efficiency, and quality of ground operations. By completing this training, professionals will be better equipped to make significant contributions to the aviation industry and enhance their career growth.

• To understand the fundamentals of ground operations in the aviation industry
• To ensure compliance with IATA standards and safety protocols
• To manage and optimise aircraft turnaround processes
• To oversee baggage handling operations effectively
• To provide excellent passenger services in compliance with industry standards
• To enhance the overall efficiency and safety of ground operations

Upon completion, delegates will be well-prepared to manage and optimise ground operations, contribute to enhanced safety and efficiency, and pursue career opportunities within the aviation industry.

What’s included in this IATA Ground Operations Management Training Course?

• IATA Ground Operations Management Certificate

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