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Reviews 4.8.

7,120 total

Most relevant

Very positive experience making a phone booking.

Very easy to make a phone booking. All our questions about luggage were answered and advice about booking hotels and rail journeys before and after our trip was given - we have booked for June 2025 so it is too early to book rail tickets. We were given a rough idea of when our outgoing train might be leaving St.Pancras International and told we would to be there an hour beforehand.

Date of experience : April 14, 2024

Norway to Rhone

We have already enjoyed holidays with GRJ around the world and we have always been treated well. The booking process is a pleasure as there is always time to share experiences and memories and advice is freely and generously given. On this occasion Lynn was helpful regarding the quality and experiences of this holiday and I enjoyed our conversation. At no time was I coerced into something that I did not require..indeed she actually was able to offer some help/advice on a holiday which we take with GRJ in a few months. We were advised of an extra discount on our 2025 which we had not been aware of and we can now sit back and look forward to this holiday which coincides with the month of our 60th wedding anniversary. Thanks Lynn and GRJ

Date of experience : April 16, 2024

A RELIABLE EXPERIENCED COMPANY

We are only at the organising stage of our holiday but have found your Customer Service to be Very Good and Helpful. We have holidayed with your sister company R.Discoveries and so were confident of good service.

Date of experience : April 17, 2024

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff who answered all my pre booking queries. Had no hesitation in booking this second holiday with GRJ after our first adventure with them.

Date of experience : April 15, 2024

Good service. Booked the holiday on line which was…

Booked the holiday on line which was straightforward. Confirmation email came through immediately but noticed an error with the departure date on page 2 of the confirmation letter. Spoke to Ollie who didn’t know why there was an error but I did suggest he spoke to someone about getting it changed (it was mainly a standard template so everyone would get the same letter with the same error). I logged onto the My Booking on the website which is great, I could amend my cabin number and enter passport details.

Date of experience : April 19, 2024

Just the help with the booking by phone…

Just the help with the booking by phone that I've come to expect. A friendly voice, patient (with the technology and me!), careful and efficient. Name of Adele. And the confirmation email came promptly the same day.

Very helpful staff member

Very helpful staff member. Our booking was quickly concluded though deposits requested were a bit steep.

Date of experience : April 18, 2024

Happy that we got the last two spaces

Luckily for us Thomas was very patient and was able to update the tour we were enquiring about to say there was only two spaces left, which is exactly what we wanted to hear! He confirmed everything and was able to hold for a couple of days, but we only needed one day to decide to book this adventure. Very helpful Thomas, thank you.

Date of experience : April 11, 2024

Reply from Great Rail Journeys

Dear Mrs. Lane, Thank you for your wonderful review! We're delighted to hear that Thomas was able to assist you in booking your adventure with us. His patience and promptness in updating the tour information were truly commendable. We appreciate your kind words and are thrilled that you found our service helpful. We look forward to welcoming you on this exciting adventure! Kind regards, Kim

Professional Service

A couple of phone calls was all it needed to have some questions answered and then a very quick and efficient booking process over the phone. Good service by knowledgeable staff.

Phone answered promptly

Phone answered promptly, friendly and helpful rep who listened to my questions/requests . Successful booking, now looking forward to the trip. Have used Great Rail a number of times and never had a bad experience! Thank you.

Date of experience : April 13, 2024

Dear Mr. Boland, Thank you for your lovely review. I am so pleased to hear that you have had numerous fabulous trips with us and are still coming back for more. Kind regards, Kim

Initial request for information made…

Initial request for information made via the website. There was a quick and useful response. Subsequently the tour details were published and any follow up questions were answered. Booking was simple and thorough by the efficient staff.

Date of experience : April 12, 2024

Dear Mrs. Pickard, Thank you so much for take the time to leave us such a glowing review. Kind regards, Kim

So far the service received and process…

So far the service received and process of booking all ran very smoothly. Can’t comment on the trip as not taken yet.

I have just booked my third trip with…

I have just booked my third trip with Rail Discoveries/Great Rail Journeys. Excecellent. Knowledgeable, helpful team.

It's worth a phone call

Very helpful, friendly and knowledgeable adviser. I wanted a tour date that had sold out and a few days later he telephoned to say he had secured a place for me. He had also put a hold on an alternative tour as back up. A happy and satisfied customer.

Date of experience : April 06, 2024

Dear Mrs. Powell, Thank you for taking the time to share your positive experience. We're delighted to hear that our advisor's efforts to secure a spot for you on your preferred tour date and provide a backup option exceeded your expectations. Your satisfaction is our top priority, and we're thrilled to have made your experience a happy and fulfilling one. Kind regards, Kim

Quick and no hassle

Very short waiting time and knowledgeable person able to deal with all inquiries. Booking was quick and easy with confirmation email arriving within a few minutes.

Good telephone service but poor email confirmation

Although the booking service by telephone was good, the follow up confirmation failed to materialise. It took 3 phone calls to get the email resent - it was "stuck" in the GRJ system.

Experience in booking train holiday

Excellent service from person at company but disappointed they could not book train tickets from my home town, saying I had to go into London. I live in St Albans, Herts

Good website and when I contacted them…

Good website and when I contacted them by phone they answered and dealt with my question efficiently

A late booking.

I booked the holiday by phone and the experience was excellent. It was a late booking but Lyndsey took me through the process efficiently. Everything was explained to me and I am confident that all my questions were answered.

Dear Mr. Ham, Thank you for taking the time to share your positive experience with us. We're delighted to hear that Lyndsey was able to assist you efficiently and provide you with all the necessary information. Kind regards, Kim

I booked my holiday on line and it was…

I booked my holiday on line and it was very easy. Lots of information about the trip before booking.

Great Rail Journeys

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Great Rail Journeys - All You Need to Know BEFORE You Go (2024)

Great Rail Journeys

Top ways to experience nearby attractions

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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GREAT RAIL JOURNEYS: All You Need to Know BEFORE You Go (with Photos)

• (0.00 mi) Entire 2 Bed - Free Parking - No. 35 - The Cosy Collection Ltd
• (0.10 mi) Elegant City Centre Apartment with Minster Views + Free Parking!
• (0.11 mi) Black Swan Inn
• (0.07 mi) ALTIDO Affordable York
• (0.13 mi) City Centre Luxurious Apartment with Free Parking
• (0.08 mi) Arras Restaurant
• (0.11 mi) The Black Swan
• (0.21 mi) Wheldrakes
• (0.21 mi) Roberto Authentic Italian Gelato
• (0.21 mi) Little Italy

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Great Rail Journeys   Reviews

In the Tour operator category

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Write a review

Reviews 4.8.

7,120 total

Most relevant

Easy to book online

Easy to book online and when wanted an upgrade very helpful and friendly customer service Looking forward to my trip

Date of experience : 11 April 2024

This is the first time l have used this…

This is the first time l have used this company and so far l am very pleased. The customer service is quick , well informed and a pleasure. I am really looking forward to our holiday in April 2025

Date of experience : 18 April 2024

Great customer service

Every time I have telephoned when I made the booking and then contacting customer services the call has been answered quickly and every agent I spoke to has been really helpful and pleasant. It is boding well for our future trip!!

Date of experience : 06 April 2024

Reply from Great Rail Journeys

Dear Mr Cairns, We appreciate your positive feedback and 5 star review. It is wonderful to hear that you have received helpful and pleasant service every time you have called our office. We look forward to welcoming you in September! Kindest regards, Sarah

My booking was handled perfectly by a…

My booking was handled perfectly by a very efficient and pleasant young lady. I had also had discussions by email with a travel advisor who was also very helpful and efficient.

Dear Mr. Blythe, Thank you for your review. It is wonderful to hear that you had a positive experience with our team. We are delighted that our staff could assist you efficiently and pleasantly. We appreciate your feedback and wish you a fantastic time on your tour. Kind regards, Kim

Courteous, efficient agent (Simon) made booking quick and easy. Feeling confident that our next GRJ holiday will be as well-organised and enjoyable as previous ones.

Date of experience : 16 April 2024

I experienced difficulties booking…

I experienced difficulties booking online. I called GRJ, staff member was friendly, very efficient, holiday booked, confirmation recieved quickly. Thank you.

prompt friendly and efficient

answered phone promptly; knowledgeable and friendly able to give me the holiday I wanted

It was straightforward and everything…

It was straightforward and everything was concluded over the telephone.

Date of experience : 14 April 2024

Just Great Customer Service

Upon receiving the events e-mail from Gt Rail we were in contact to see if we could hold two reservations. We also asked a number of questions regarding the trip, all were answered in a professional manner & the hold option was for several days until we could confirm that we could get the time off.

Dear Mr Ward, Thank you for taking the time to share your positive experience with us. We're delighted to hear that our team was able to assist you efficiently and professionally in answering your questions and placing your reservations on hold. We look forward to welcoming you in June! Kindest regards, Sarah

Easy to book

Easy to book. Will give honest review after holiday in October

Great itinerary, fabulous hotels and good food.

Just returned from a 2 week holiday to india and shimla . WOW SO IMPRESSED. Great service, fabulous itinerary great value . Special thanx to our fantastic local guide cam and tour guide Ed Nicholson who made this holiday so so very special. Hotels, food organisation all first class definitely will be using grj holidays again and will return to india .Thank you grj for everything and superb service and value. THIS truly has been the holiday of a lifetime .

Date of experience : 17 March 2024

Dear Robert, Thank you so much for your amazing feedback on your tour, I will make sure to pass on you thanks to Ed Nicholson! We pride ourselves in creating the best holiday possible for our customers so we always love to hear that we have hit the mark. Kind regards, Kim

Put my mind at rest

I had done a lot of research beforehand and had chosen GRJ for their good reviews and their more realistic prices. As a solo traveller I needed lots of questions answered. I spoke with Ashley who was friendly helpful empathetic and was able to answer all questions without having to refer to anyone else. I felt happy to book and now look forward to the trip in July. All paperwork came through within minutes of my call. So far I am very impressed.

Date of experience : 03 April 2024

Dear Mrs. Pearson, Thank you for your wonderful review! We are delighted to hear that Ashley was able to assist you with all your questions and provide you with the information you needed to make a booking. We are thrilled that you are happy with the service you have received so far and we look forward to welcoming you on your trip in July. We appreciate your positive feedback and we will be sure to pass on your kind words to Ashley. Thank you for choosing GRJ for your travel needs. Kind regard, Kim

My initial conversation was with Libby…

My initial conversation was with Libby and the following one of her colleagues managed my booking. Both really helpful, very polite and super efficient. Thankyou

Date of experience : 13 April 2024

Helpful, patient staff informed who dealt with our queries and individual needs in an appropriate way This was a repeat booking with this company, but first in relation to rail with a river cruise On reflection we are glad they were selected by us rather than other well known river cruise providers in the market

Friendly & efficient service

Efficient service & a friendly voice on the end of the phone

Good booking experience.

Helpful, knowledgeable staff member who dealt with booking efficiently and was able to answer a couple of queries.

Website excellent, payment online frustrating

The website is excellent and very easy to use, particularly choosing a date and seeing the price once a holiday was been chosen. However, after completing an easy booking process on-line, I was unable to book using either Amex or Barclaycard and was left with a frustrating 'complete your booking' instruction with no way of doing so. I rang the phone line the following day and competed the booking - luckily most of my details had been saved. If I had been in a different frame of mind, I might well have decided not to bother going ahead with the holiday.

Date of experience : 09 April 2024

Dear Mr Goldring, Thank you for your review. We're delighted to hear that you found our website easy to use. I am truly sorry to hear it was not as smooth as we would have hoped for you to pay using your card of choice, our team is actively working on resolving this issue to ensure a seamless booking experience for all our customers We very much look forward to welcoming you on tour with us. Best wishes, Kate

Everything I needed to know was on…

Everything I needed to know was on line. I booked the holiday I wanted and then added further information as required. All went well. This review is about booking only not the holiday. I gave 5 stars as I couldn’t come up with anything they could have done at this stage to make the experience better. In the past I always gave 5 star reviews when the service or product was above and beyond, rather than just doing the expected job efficiently. This no longer seems to be an option.

Date of experience : 26 March 2024

Dear Miss Bloor, Thank you for taking the time to share your positive experience with our booking process. We're delighted to hear that you found all the necessary information online and were able to book your holiday seamlessly. Your feedback is valuable to us as we continuously strive to enhance our customers' experience. Kindest regards, Sarah

India and Shimla

After a smooth process of booking as a single traveller I was really excited about my trip to India and Shimla. I was not disappointed! The itinerary was more than I'd expected, with little treats like a visit to The Marigold Hotel added along the way. Every day was a feast of sights. Cam, our local guide used his extensive knowledge and sense of humour to open our eyes to the history and culture of the area; he was excellent. We were never herded along, instead armed with information from Cam we were allowed to explore as we wished. The hotels, food, coach and cars were all first class. The trains were exciting! Finally, our guide Ed Nicholson was superb. There at the airport on our arrival, always visible throughout the tour, had everything organised, was very approachable and stayed with us until we all had our luggage at the end of the trip. This was a very special holiday that I'll never forget and I will travel with grj again for sure.

Dear Ms. Sanderson, Thank you for taking the time to share your wonderful experience with us. It brings us great joy to know that the itinerary exceeded your expectations and that you appreciated the thoughtful touches. We are thrilled that you found our local guide Cam's extensive knowledge and sense of humour enriching, and that he was able to effectively convey the history and culture of the area. We are incredibly grateful for your kind words about our guide Ed Nicholson. His dedication to ensuring your comfort and satisfaction from the moment you arrived until the end of your trip is a testament to his professionalism and commitment to our customers. We are delighted that you had a memorable and unforgettable holiday with us, and we sincerely appreciate your loyalty in choosing to travel with us again. Thank you for your wonderful review, and we look forward to serving you in the future. Kind regards, Kim

Great experience.

Made my booking online, there were a couple of issues of the system not holding my selections but this was easily remedied by logging into the 'Manage my booking' area on the website, after the booking was confirmed. I also spoke to Luke at GRJ who was great in confirming all was in order and answering several questions that I had.

Date of experience : 08 April 2024

Dear Mrs Conway, Thank you for taking the time to share your positive experience with us. My apologies that there were a couple of issues regarding the system not holding your selections, however its great that Luke was able to assist you promptly and efficiently. Your feedback is greatly appreciated and will be shared with our team. Kindest regards, Sarah

Great Rail Journeys

Global operator

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Trip prices

$431 — 30,681

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Great rail journeys reviews & ratings, avoid great rail journeys.

This was their July 22 Cruise “Delights if the Danube” Absolutely awful company, great at taking your bookings and money but it then ends there. We paid a premium r...

trip amazing

Just at the end of the India Golden triangle and Shimla trip... amazing. An assault on the senses and such a magnificent tour. Wonderfully organised, very knowledgea...

very professional

very professional and every need catered for

Love that all tour arrangements

We have done three now, so I guess you can say we are fans. Love that all tour arrangements are taken care of, but we have always had some independent time as well. ...

An enjoyable vacation

See all Great Rail Journeys reviews

Editoral Review of Great Rail Journeys

Great Rail Journeys provides private and small group escorted holidays by rail all around the world.

What Makes Them Stand Out?

Providing high class, quality holiday experiences, Great Rail Journeys knows how to craft the perfect itinerary for train enthusiasts. This mode of transport is unique, and Great Rail Journey’s takes full advantage of the more slow paced journey you get on a train. Their tours are specialized, with private excursions available, and high caliber customer service on board and off.

Who Travels With Them?

Rail journeys are perfect for large groups and families, but certain packages can also be great for a romantic getaway. Solo travelers are also welcome, but do be aware that a single supplement is charged. If you’re a more independent traveler, rail journeys can be a great way to see the world in safety and comfort. 

Where Do They Operate?

They offer exciting rail journeys all over the world, many with specialized focus, such as Christmas Rail tours in Europe. You can also choose from among “Iconic Trains” if you’re a history buff, or train journeys that include safari excursions in India or Africa.

Why Travel With Them?

They offer a fully escorted experience, ensuring all you have to do is relax. With a heavy emphasis on responsible tourism, they do their utmost to keep their effect on the surrounding landscape as minimal as possible.

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More Details

Solo friendly.

• No single supplement
• Train & Rail

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About the company.

Why travel with great rail journeys?

Great Rail Journeys is the UK's leading operator of holidays by rail. There is no-one who understands rail holidays like we do - and no other company offers a better choice of escorted holidays by rail anywhere else in the world.

We pride ourselves on providing you with a truly first class holiday experience, in every aspect of our tours:

The Best Rail Travel

We have been organising outstanding tours for more than 30 years. In that time, we have built on our detailed understanding of both UK and international networks, and are true rail experts. We ensure that we travel on the most convenient trains and (where applicable) the most comfortable sleeper trains.

On most of our holidays, rail journeys are made in the highest class available on the train - and this is included in the price of the holiday, rather than being offered as an upgrade option with more to pay. On the Eurostar we generally travel in Standard Premier Class, the first class option for leisure travellers, with a light meal, alcoholic drinks and tea/coffee served on board. On most holidays we continue in First Class on inter-city routes across Europe all the way to your destination.

Our New Departure Office At St Pancras International

Traveling on one of our European tours? To make sure your holiday gets off to a relaxing and stress-free start, we now have our own special dedicated departure office at St Pancras International station. From the very beginning, your Tour Manager will be there waiting to greet you. Then it's just a short step to your train and the start of your wonderful holiday experience.

Brilliant Hotels

In our three decades of experience, we have carefully selected our hotels based on their individual style, warm welcome and excellent service - ensuring that they meet the high standards our customers have come to expect. We have worked closely with several of our hoteliers for a number of years, and many of the hotels we use have become firm favourites with Great Rail Journeys' customers in that time; we use them year after year because our customers tell us how much they enjoyed their stay.

We know how important it is to stay in a hotel within easy reach of the attractions, and so our hotels are generally ideally located for the station and the places of interest. Each hotel boasts comfortable beds, spacious bathrooms and plenty of storage, whilst minibars, hairdryers, in-room safes and telephones are a feature in almost every hotel on our programme. The star rating of each hotel varies between 3 and 5 stars; we look for our hotels to have the perfect mix of excellent facilities, a great location, and which offer fantastic value for money to our customers.

We include many meals on our tours. These are served in the hotel - or sometimes in a popular local restaurant. As we dine together, meal times are often the most sociable times of the day. Included meals are clearly shown on each tour page.

Fantastic Excursions

Also included in the price of your holiday is the exciting programme of excursions listed in the itinerary. Our excursions have been meticulously planned, and have been carefully refined and tweaked over the years, to give you a wonderful balance of cultural, historical and social experiences of the regions you visit.

On most of our excursions, in addition to your Tour Manager, you will be accompanied by a local guide - enabling you to get a true insight into the area. In some cases, we include excursions to off-the-beaten-track destinations that simply would not be stumbled upon without this local knowledge.

Great Rail Journeys Trips & Specials

New England in the Fall

First Class Glacier Express at New Year

Menaggio On Lake Como

Australia & The Ghan

The Canadian at Christmas

The Venice Simplon-Orient-Express

Arctic Circle Express

Indias Palace on Wheels

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• You choose budget, destinations, activities, transport & lodging type
• Expert designs the itinerary for you, and once approved, takes care of logistics

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Switzerland

A spectacle of natural beauty.

Switzerland is a country that has it all: breathtaking scenery, picture-perfect towns and, of course, iconic trains. It’s one of our favourite countries – an opinion shared by our customers. The railways are the heroes in Switzerland, as you witness the country’s incredible beauty from the comfort of your seat.

From sensational views of the iconic Matterhorn from the Glacier Express and a visit to ‘Top of Europe’ on the Jungfrau Express to the mind-blowing vistas from the Bernina Express, travelling by rail through Switzerland takes you to stunning new heights.

"Jaw-dropping landscapes, glistening lakes and chic resorts accessed by iconic railways."

The iconic rail journeys of Switzerland

Glacier express, zermatt and matterhorn.

Mountaintops of Switzerland

The GoldenPass Express

Top of Europe and Highlights of the Rhine

Magical moments on truly memorable tours

While the Swiss scenery is undeniably stunning, we want our customers to return home having experienced even more. Our tours to Switzerland include a wonderful array of unforgettable experiences – some of which are exclusive to Great Rail Journeys. From a private tour of the ethereal Jungfrau Ice Palace to savouring a glass of chilled prosecco in full view of the incredible Palü Glacier, the magical highlights of our exquisite escorted tours will live long in your memory.

The most impressive adventures

Extraordinary rail journeys give you a front-row seat to epic views of majestic mountains and shimmering lakes as they carry you to the heart of Switzerland’s spellbinding beauty.

A Guide to the Legendary Glacier Express

Switzerland’s Glacier Express is a bucket-list experience for travellers and train enthusiasts from all over the world. If you’re planning to include the journey in your Swiss trip, expect to be spellbound by amazing and diverse scenery, including snow-dusted mountains, glacial lakes, picturesque alpine meadows, rushing gorges and more.

Exploring the Bernina Express Heritage

The Bernina Express holds a special place in the hearts of both locals and tourists and is dubbed “the rail experts’ best-kept secret”. This remarkable journey on the UNESCO-listed Albula Line not only offers breathtaking views of the Swiss Alps, but also takes you on a historical and cultural voyage on a winding route crossing from Switzerland to Italy.

On track for a new iconic Swiss rail journey

It’s safe to say that Switzerland isn’t short of iconic rail journeys – however, there’s a new kid on the block in the form of the GoldenPass Express. A hundred years in the planning, this amazing new route travels through the gorgeous Swiss Highlands from the glamorous lakeside resort of Montreux to the alpine town of Interlaken.

We travelled on the Interlaken & Jungfrau Express Tour. The tour was well managed with our excellent guide Ros. Nothing was too much trouble.

First time we've gone with grj (traditional glacier express). the experience was totally positive - great locations and hotels and our tour guide was brilliant., the glacier express holiday itself was nothing short of outstanding. the planned itinerary was tremendous. i recommend this grj holiday to anyone., well organised and clearly the company had put a lot of detailed planning into the tour. certainly would recommend the glacier express tour., the pinnacle of perfection.

Flexibility with hassle-free travel

Hotels that have been carefully selected, effortless travel: let us take care of everything, get to know switzerland with the experts.

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A front row seat inside the longest undersea tunnel in the world

Riding up front in the cab of the Eurotunnel rail shuttle, Michael gets a fantastic view of the tunnel, and reveals his own role in the initial build.

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