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Oceania Cruises Customer Service Contacts

Oceania Cruises is a cruise line that operates six upper-premium cruise ships on world-wide itineraries. It is a subsidiary of Norwegian Cruise Line Holdings.

How to reach a person at Oceania Cruises

Main: (305) 514-2300

Customer Service : (305) 514-2300

Toll Free : (855) 623-2642

oceaniacruises.com

Oceania Cruises Responsiveness rating

Email Contacts

There is a “contact us” form available on their website.

What you need to know about Oceania Cruises

We receive regular complaints about Oceania. It left this customer  stranded in Naples . It  made promises it couldn’t keep  to this customer.

How to resolve a problem with Oceania Cruises

This  guide on how to solve a customer service problem  will help you resolve most problems with the company. You can also refer to the executive contacts below or  contact our advocacy team directly .

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Oceania Cruises mailing address

Oceania Cruises 7665 Corporate Center Dr. Miami, FL 33126 https://www.oceaniacruises.com/

Oceania Cruises social media channels

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Oceania Cruises.

Oceania Cruises executive customer service contacts

Primary Contact Dayami Lazo Director of Passenger Services 7665 Corporate Center Dr. Miami, FL 33126 [email protected] (305) 514-4893

Secondary Contact Gair O’Neill Senior Director, Guest Relations 7665 Corporate Center Dr. Miami, FL 33126 [email protected]

Carlos Ortega Vice President, Passenger Services 7665 Corporate Center Dr. Miami, FL 33126 [email protected] (305) 514-2294

Chief Executive Frank A. Del Rio Chief Executive Officer 7665 Corporate Center Dr. Miami, FL 33126 [email protected] 1-855-623-2642

How to get professional help with your Oceania Cruises problem

If you need help with Oceania Cruises, you can contact our advocacy team or just click the "Get Help" button.

This contact was published on February 2, 2015 and updated on March 27, 2024.

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Oceania Cruises is a high-end cruise line with a reputation for excellent dining and the ability to visit a wider variety of ports because its ships aren’t as large as the typical cruise liner.

Oceania Cruises, part of Norwegian Cruise Line Holdings, launched in 2002. It focuses on travelers who want more privacy and personalized service when they sail. Oceania sits between its two sibling lines — the higher-end Regent Seven Seas and family-friendly Norwegian — when it comes to ship size and prices.

Here’s what you need to know about Oceania.

» Learn more: The best travel credit cards right now

About Oceania Cruises

Oceania Cruises sails to all seven continents and visits more than 600 ports in more than 100 countries. The line recently introduced a new base fare, which includes round-trip airfare and Wi-Fi.

Cabin types: The cruise line offers cabins at various prices, ranging from inside staterooms to oceanview rooms with furnished balconies. Suites are also available in a variety of sizes. Oceania ships have a concierge level, which gives passengers access to a private lounge and concierge assistance.

Main U.S. routes: Oceania covers the globe. Those who want to depart from the U.S. will find itineraries for Alaska, Bermuda, the Caribbean, Mexico and New England, among others.  

Loyalty program: Oceania Club awards credits based on the length of the trip. The more credits you earn, the higher the elite status you’ll achieve. Benefits include perks like onboard credit, discounts on spa treatments and complimentary wine and prepaid gratuities. 

Oceania Cruises destinations

Oceania Cruises ships' smaller size gives them access to ports that larger ships can’t visit. The line also offers world cruises that circumnavigate the globe in 180 days, as well as a range of longer, regionally focused sailings.

Antarctica.

Canada and New England.

Middle East.

New Zealand.

South Pacific and Tahiti.

Panama Canal.

South America.

Depending on how long you want to sail and where you’re going, you can find itineraries as short as seven days and longs as a whopping 200 days.

» Learn more: The pros and cons of cruises

Oceania cruise prices

Oceania sailings range in price depending on such factors as cabin type, ship, destination and length of trip. Keep in mind that Oceania is an upscale brand that prides itself on gourmet cuisine and onboard service — and its rates tend to reflect that.

For those looking for a weeklong cruise in the Caribbean, a trip departing from Miami and stopping in Mexico, Belize and Honduras starts at $1,399 per person. If you’re interested in Europe, a 10-day trip from Rome to Barcelona starts at $2,470 per person. Both rates are based on double occupancy in an inside stateroom.

Those who want to make like Magellan can book the 180-day around-the-world cruise starting at $48,499. A shorter, but still luxurious, 72-day itinerary in Asia starts at $19,599. Suites will increase the cost of the cruise but add more space for you to relax in your cabin.

The cruise line has announced a new base fare package called “simply MORE,” which comes with a host of inclusions. These include round-trip flights, airport transfers, shore excursions and a beverage package for all guests in the cabin.

» Learn more: The best ways to book a cruise

What is the best Oceania ship?

Oceania has eight ships in a range of sizes; the smallest accommodates just under 700 passengers, while the largest can hold up to 1,250. The cruise line has a low staff-to-passenger ratio, between 1.5 and 1.7 staff per passenger, which allows for more personalized service. Many of its ships have capacity for 684 passengers, which means they can feel less crowded than larger ships.

The best Oceania cruise ship is its newest one — Vista. Every room has a veranda, plus space for storage, rain showers in the bathrooms and upscale furnishings.

What is the newest Oceania ship?

The newest Oceania ships are the Vista, which set sail in 2023, and the Allura, which is scheduled to sail in 2025. Both of these are on the larger end of its fleet, with a capacity for 1,210 passengers.

They’re also part of a new class of Allura ships, which feature more onboard amenities and features compared with the other six ships in the fleet. Some examples of this on the Vista include four new dining venues, concierge-level staterooms for solo travelers and larger standard staterooms with over 290 square feet of space.

» Learn more: Do you need a passport for a Caribbean cruise?

What’s included on Oceania cruises?

Accommodations in the category you select.

All meals and snacks at buffet restaurants, dining rooms and specialty restaurants. 

Water, juice, soft drinks, specialty coffees and teas.

Champagne, wine and beer during lunch and dinner.

Wi-Fi access for two devices.

Fitness center with guided classes.

Shows and entertainment.

Pool access.

Onboard activities.

Round-trip airfare and airport transfers.

Shore excursions.

In-port shuttles.

Cooking school sessions with chef instruction.

Government fees and port taxes.

The mostly all-inclusive nature of Oceania sailings makes the pricing and experience simpler, since you won't need to pull out your credit card for every soda or latte. That said, there are still some things you’ll need to pay extra for, such as spa services, gratuities and certain beverage packages.

» Learn more: Are cruises all-inclusive?

Oceania Cruises loyalty program: Oceania Club

Oceania Club members earn credits on each cruise they take, with more points awarded for longer cruises. For example, a cruise that lasts up to 24 days earns one credit, cruises for 25-34 days receive two credits, and trips longer than 158 days get 15 credits.

Earning status can take a while unless your first cruise is lengthy. If you’re looking for elite status on a cruise line, Oceania isn't especially rewarding for people who cruise occasionally.

Oceania Club elite status tiers

The Oceania Club loyalty program has seven levels:

President’s Circle. 

With your first cruise, you automatically become a Blue member after signing up. The more nights you spend on Oceania ships, the higher your status tier and benefits. Here’s how to reach each tier along with some of the best benefits at each level.

To earn: Accrue at least five credits.

Best benefits: $100 shipboard credit, members-only offers and discount on Wi-Fi packages.

To earn: Accrue at least 10 credits.

Best benefits: $250 shipboard credit, complimentary prepaid gratuities and VIP shore excursion check-in.

To earn: Accrue at least 15 credits.

Best benefits: $400 shipboard credit, $300 spa treatment credit and two custom air fee waivers (worth $398).

To earn: Accrue at least 20 credits.

Best benefits: $500 shipboard credit, a free cruise, priority terminal check-in and an invitation to dine with the ship's officers.

To earn: Accrue at least 40 credits.

Best benefits: $750 shipboard credit, $400 spa treatment credit and complimentary wine tasting.

President’s Circle

To earn: Accrue at least 60 credits.

Best benefits: $1,000 shipboard credit, complimentary prestige beverage package and free laundry service.

How to earn Oceania Club credits

Travelers earn credits based on the length of a sailing. Even a three-week cruise earns just one credit, which means it can take some time to reach the first elite tier — Bronze, which requires five credits. Even though they’re part of the same holding company, you won’t earn Oceania credits when sailing with Norwegian or Regent Seven Seas.

How to redeem points

There are no points to redeem with Oceania Club. The primary purpose of the program is earning credits to reach different elite status tiers. At each level, there are various benefits you receive when on a cruise.

» Learn more: The best cruise lines

What is Oceania Cruises known for?

Oceania is best for travelers who want to go beyond the most commonly visited ports and foodies who prioritize onboard dining. Its smaller ships usually make for a more customized and personal experience. While Oceania has launched a new Allura Class of ships that nearly doubles its average passenger count, the staff-to-passenger ratio is still excellent.

Yes. There’s no need to worry about paying an additional fee to stay connected aboard an Oceania cruise ship, as it’s included in the cruise fare. Each cabin receives two free Wi-Fi logins.

Yes, for the most part. Oceania sailings include accommodations, shore excursions, port shuttles, activities, food and most beverages, specialty dining and entertainment. Not included in the fare are some beverage packages, gratuities, spa treatments, laundry and specialty excursions.

The recently-introduced new base fare, “simply MORE,” also includes round-trip flights, airport transfers and a beverage package for all guests in the cabin.

House Select (included for all passengers)

Premium wine, champagne and beer with lunch and dinner. Specialty coffee, tea, soft drinks and juices.

Prestige Select ($30 per guest, per day)

All House Select drinks.

Unlimited premium wine, champagne, beer and spirits anywhere and whenever you like.

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Frequently Asked Questions

Need Help Planning Your Cruise Vacation?

General Reservation Assistance

Monday – Friday 5:00am to 7:00pm Pacific Saturday & Sunday 6:00am to 5:00pm Pacific 1–877–932–4259 or 206-626-7020

Making a Group Reservation

Guests who elect to create a Group directly through Holland America Line, Please contact us at:

1-800-355-3017 within North America

1-206-626-7350 outside North America

Email:  [email protected]

Office Hours: Monday through Friday 7am-5pm (PT)

Travel Advisors: Group space can be set up via Polar Online. Alternatively, please contact us by phone at:

1-888-425-9477 within North America

1-206-626-7020 outside North America

Ship Services

Gift orders and dining inquiries: Phone: 1–800–541–1576

Email:  [email protected]

Full-ship Charters & Incentive Groups

E-mail:   HAL_Charters_&[email protected]

Shore Excursions

Phone: 1-888-425-9376 or 206-626-7320

EMERGENCY Contact

Business Hours: 206-626-9000 After Hours & Holidays: 1-800-628-4771 or 1-206-286-3294

Mariner Society

Questions regarding your Mariner status Phone: 1-800-547-9139

Accessible Cruising

Phone: 800–547–8493 or 206–281–3535 (ext. 4514) TTY: 800–254–8669

Media Relations

Phone: 206–281–3535 Toll Free: 1–800–637–5029 Fax: 206–262–5934

Guest Relations (Past Sailing Inquiries/Concerns)

For missing items, please complete the  Lost and Found  form.

For other concerns please write to:

[email protected]

Partnership Inquiries

[email protected]

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Oceania Cruises Offers Free Pre-Cruise Hotel Stay on a Range of Sailings in 2024 and 2025

Sailings explore destinations from Tokyo to Cape Town to Bali to Rio de Janeiro

MIAMI , March 26, 2024 /PRNewswire/ --  Oceania Cruises , the world's leading culinary- and destination-focused cruise line, has announced that it will offer guests a free pre-cruise hotel stay on a range of sailings throughout late 2024 and 2025. The offer means that curious travelers will have the convenience of arriving a day before their cruise embarkation as well as the opportunity to delve even further into the departure port on their itinerary before relaxing in the comfort of Oceania Cruises' small, luxurious ships.

This valuable offer is available on 33 destination-immersive sailings exploring far-flung locations such as Brazil , the Canary Islands , Japan , Singapore , Bali , and New Zealand on incredible, destination-rich itineraries ranging from 11-day explorations to an expansive voyage of 35 days. The offer is available for reservations made between April 1, 2024 , and May 31, 2024 , giving guests ample time to choose their next bucket-list cruise.

With this generous offer, travelers can start their cruise vacation with an extra measure of comfort and ease. During the free pre-cruise hotel stay, they might choose to spend more time meandering through the Ginza District of Tokyo , admiring the breathtaking views of Table Mountain in Cape Town , or immersing themselves in the colorful, sun-soaked culture in Rio de Janeiro before venturing to their next destination.

"This exclusive free pre-cruise hotel stay gives our guests the opportunity to start their journey even more relaxed and experience some of the world's great cities in a deeper and more authentic way," commented Frank A. Del Rio , President of Oceania Cruises . "We know that our guests revel in immersing themselves in the local lifestyle, and our destination-focused approach makes spending more time in enriching cultures, experiencing mouthwatering cuisines, and embracing iconic cities even easier for our valued guests."

Available on more than 30 voyages, the offer extends across itineraries exploring Asia , Africa , Australia , New Zealand , the South Pacific , South America and beyond.

A sampling of featured voyages with free pre-cruise hotel include:

November 14, 2024 - Astounding Australasia , Singapore to Auckland : Spend more time meandering through the Gardens by the Bay and savor a Singapore Sling before setting sail for Jakarta aboard Regatta, and then exploring Bali , Papua New Guinea , and Australia before disembarking in Auckland .

January 27, 2025 - Exotic Atlantic Shores , Rio de Janeiro to Cape Town : Soak up the sun and the culture in Brazil's most vibrant city before departing aboard Insignia to explore this exotic continent, crossing the Atlantic Ocean , and landing in Namibia before disembarking in Cape Town .

February 14, 2025 - Tropics of the Far East, Tokyo to Singapore : Spend an evening marvelling in the bright lights of the Ginza District , watching Tokyo's bustling scene come alive, before embarking on Riviera to venture south exploring Japan , the Philippines , Malaysia , Brunei , and Indonesia , ending in Singapore .

May 22, 2025 - Africa Navigator , Cape Town to Barcelona : Pass the time in Cape Town on Boulders Beach with its resident penguins or between the colorful buildings of the Bo Kaap District before starting Nautica's African exploration, calling at Namibia , Angola, São Tomé and Principe, Togo, Ghana , Ivory Coast , Senegal , Cape Verde , the Canary Islands , Morocco , and a selection of ports in Spain before disembarking in Barcelona .

June 23, 2025 - Outback & Island Pearls , Bali to Papeete: Experience the lush countryside of Bali or settle in with a sundowner on the beach before stepping aboard Regatta and venturing to Australia , Vanuatu , Fiji , and Samoa before ending the cruise in Tahiti.

For additional information on Oceania Cruises' small-ship luxury product, exquisitely crafted cuisine, and expertly curated travel experiences, visit OceaniaCruises.com , call 855- OCEANIA , or speak with a professional travel advisor.

About Oceania Cruises Oceania Cruises is the world's leading culinary- and destination-focused cruise line. The line's eight small, luxurious ships carry a maximum of 1,250 guests and feature The Finest Cuisine at Sea® and destination-rich itineraries that span the globe. Expertly curated travel experiences are available aboard the designer-inspired, small ships, which call on more than 600 marquee and boutique ports in more than 100 countries on seven continents, on voyages that range from seven to more than 200 days. Oceania Cruises is a wholly owned subsidiary of Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH). To learn more, visit  OceaniaCruises.com .

SOURCE Oceania Cruises

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• Global Tastemakers

10 Top Cruises for Food and Drinks, According to the Experts

Dining at sea is more adventurous than ever with highly curated cruise ship concepts and menus, onboard culinary classes, and shore excursions.

Dining while cruising has never tasted better. Onboard restaurants can match land-based eateries in sophistication and style, with chefs as driven by seasonal ingredients as their peers ashore. The 2024 Global Tastemakers, selected by food and travel journalists this year, favor luxury ocean lines, which invest heavily in food and wine, yet also embrace expedition ships and riverboats. All operate small vessels by today’s standards; kitchen crews can more readily cook with artistry and ingenuity for fewer passengers. 

These Tastemakers share passion and vision; they’re reshaping shipboard norms by introducing dining venues and cuisines rarely spotlighted at sea, such as Virgin Voyages, with a Korean barbecue restaurant among 20 complimentary eateries. Global Tastemakers are also offering more adventurous culinary classes and shore excursions. Silversea, the winner, scores for its multifaceted S.A.L.T. (Sea and Land Taste) program, devoted to the sailing region’s food and beverages. Crystal (formerly Crystal Cruises) reclaims its stellar reputation from its prior incarnation, including a renewed partnership with iconic chef Nobu Matsuhisa. Regent Seven Seas Cruises debuted a glam new ship and elevated menus fleetwide, with novel dishes inspired by the culinary team’s extensive research trips. As this year unfolds, expect even more allures: On HX (formerly Hurtigruten Expeditions), local chefs on some itineraries may hop onboard to cook regional specialties. Oceania Cruises debuts both a Culinary Masters Cruise hosted by two Master Chefs of France, and the highly anticipated Editor’s Cruise, with Hunter Lewis, Food + Wine ’s editor-in-chief. These are the best cruises for food and drinks.

Winner: Silversea

Silversea’s impactful S.A.L.T. (Sea and Land Taste) program secures the luxury line’s winning spot. S.A.L.T. Kitchen devotes an entire ever-changing menu to reflect sailing itineraries. S.A.L.T. Lab’s cooking instructors share regional cultural and culinary history with passengers during hands-on classes. In S.A.L.T. Bar, passengers sip locally inspired mixologists’ cocktails. S.A.L.T. shore excursions range from foraging in Puglia to lunching at a hyper-local Lisbon tinned-fish eatery and exploring a Patagonian organic farm. S.A.L.T. outings have proven so successful, Silversea is adding selections.

Crystal Cruises

The brand relaunch of luxurious Crystal Cruises (acquired by A&K Travel Group) now sails as Crystal , with two beautifully remodeled ships, Crystal Serenity and Crystal Symphony. Eight distinctive restaurants include Umi Uma, showcasing the inimitable Peruvian-Japanese fusion cuisine of Crystal partner, legendary chef Nobu Matsuhisa . Osteria d’Ovidio, named for Crystal’s Italian owner Manfredi Lefebvre d’Ovidio, presents poetic plates anchored in simplicity and  primo ingredients, such as lobster in tomato essence with basil olive oil.

Oceania Cruises

This line pursues compelling culinary exploits onboard and ashore, like cooking demonstrations at a Venetian master chef’s private villa or a Latvian “farm to table” experience in which guests shop at a market with the Culinary Center chef before cooking and consuming a Latvian lunch on board. Shipboard chefs are so ingredient-obsessed, they even order custom-milled French flour. Among updates, Oceania has reimagined numerous dishes, highlighting local sourcing. On Marina, Riviera, and Vista, a must-try six-course menu with a Dom Pérignon pairing perpetually marvels.

This luxe line debuted modern Mediterranean restaurant Solis on Seabourn Quest as an inspired replacement to Thomas Keller’s Grill, before Seabourn Encore, Ovation, and Sojourn rollouts. Seabourn restaurants may differ stylistically fleetwide, yet never vary in quality. Exemplary venues include Sushi for primo fish; the Restaurant with intricate entrees like carved lamb loin with crisp lamb spring roll; and Earth & Ocean for fine dining al fresco. Consider complimentary caviar and 24-hour in-suite service as bonuses.

Hurtigruten/HX

Hurtigruten

Hurtigruten (formerly Norwegian Coastal) and HX (formerly Hurtigruten Expeditions) ships explore the world, including polar regions, the Galápagos, the Caribbean, and of course, Norway. Both HX and Hurtigruten aim to serve cuisine as compelling as adventures ashore and feature menus reflecting their Norwegian heritage. Supporting local communities, Hurtigruten relies on some 50 suppliers along the Coastal Express route for about 80% of ingredients, while more than 75% of HX’s ingredients used on Antarctica and Alaska routes are local.

Regent Seven Seas Cruises

This luxury line’s six ships deliver exemplary dining, with its three newest ships (Seven Seas Grandeur, Splendor, and Explorer) exhibiting boundless flair. Among venues, Prime 7’s juicy steaks, Chartreuse’s French plates, and Pacific Rim’s pan-Asian dishes particularly dazzle. Beyond dining, the hands-on cooking school and Regent’s chef-led Epicurean Explorer Tours are part of the draw. Passengers may market-shop for a paella cooking class and feast on the famed rice-based dish at a seaside eatery in Valencia, Spain.

Windstar Cruises

Windstar’s six small ships possess yacht-like vibes, with a culinary direction to match. Chefs eagerly source fresh sustainable ingredients in ports to prepare imaginative dishes. On Star Plus class all-suite ships, Cuadro 44 by Anthony Sasso packs a modern Spanish punch while Star Grill by Steven Raichlen dishes up aromatic barbecue deckside. Windstar’s James Beard Foundation partnership ensures guest chefs board for demonstrations and dinners; the line also features their recipes on fleet eateries.

Viking Cruises

Viking commands attention on all waters, with riverboats, ocean liners, and expedition ships plying every continent. So many touches sum up Viking’s willingness for menus to reflect itineraries, and regional dishes and wines are a given. Flourishing herb gardens allow riverboat chefs to pluck the freshest herbs to grace dishes daily. On ocean-going vessels, specialty restaurant Manfredi’s excels in Italian cuisine (bistecca alla Fiorentina is legendary), and Mamsen’s triumphs the line’s Nordic heritage — all bow to the signature waffles.

Virgin Voyages

With 20 complimentary eateries, Virgin Voyages allows a younger, perhaps less-traveled, cruiser to sample so many cuisines. This line eschews food halls and buffets, preferring to showcase intimate boîtes, instead. Each possesses an oversized personality and emboldened plates, such as Razzle Dazzle for dishes like black garlic bowtie pasta with fennel braised pork and chanterelles, and Gunbae, knocking it out of the foodpark with complimentary soju shots and Korean barbecue.

AmaWaterways

AmaWaterways has taken food and wine seriously since its 2002 inception. The line, inducted into La Chaîne des Rôtisseurs, finds its culinary cues in its riverboats’ itineraries, selecting local ingredients and intriguing wines like Rieslings from Austria’s Wachau Valley. AmaWaterways ’ wine-themed voyages, like Flavors of Burgundy with excursions to Beaune and Mâcon, win consistent praise. Onboard gastronomic pinnacles include the Chef’s Table, a small-group dining adventure where a chef prepares wine-paired multi-course meals before passengers.

Plus one: The Ritz-Carlton Yacht Collection

Exuding an exclusive boutique hotel aura, The Ritz-Carlton Yacht Collection consists of superyacht Evrima, and in September, Ilma debuts, with Luminara arriving in 2025. This line lavishes passengers with attention, elegant design, and superb dining with an international spin. Each yacht offers five restaurants, 24-hour in-suite dining, and six lounges. The wine vault features more than 200 wine labels, with many exclusive red wines and vintages on a private reserve list.

Global Tastemakers is a celebration of the best culinary destinations in the U.S. and abroad. We asked more than 180 food and travel journalists to vote on their favorites, including restaurants and bars, cities, hotels, airports, airlines, and cruises. We then entrusted those results to an expert panel of judges to determine each category’s winners. In many categories, we’ve included a Plus One, hand-selected by our expert panel, to shout out more culinary destinations we don’t want our readers to miss. See all the winners at foodandwine.com/globaltastemakers .

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Princess Cruises

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24305 Town Center Dr

Santa Clarita, CA 91355

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I wrote a review from my experience and it must have been removed. Basically, I bought a trip and they canceled it a week later. Their system had a system failure. They say they restored the reservation and the air tickets. They didn't restore the air tickets. We are at the airport and we are told Princess canceled your air. They offered to fly us to Juneau to where the ship was going to dock, the problem was due to bad weather, it did not dock in Juneau. If it hadn't been for our shipmate friends telling us that the ship was bypassing Juneau, we would have gone there. It took 5 hours of waiting for Princess Cruises to know that important fact. Oh they offered to fly us to the final port so we could enjoy a two day trip. They make it sound like it's your choice not to sail. No one cares. Managers, sales people, even customer relations people don't care. Do not use this company!

Overall Princess cruises is good, however their customer service and reduced services that are part of the basic (expensive) fare is disappointing. They will frequently nickel and dime you for things that were previously included in the base fare. Also frustrated that the centrally located casino is totally smoking. Would be nice if there were designated closed areas with casino games for smokers, as it causes problems for people with respiratory problems.

Just finished a 7day Caribbean cruise on the Sky princess out of Fort Lauderdale this morning. I'm so disappointed that I wasted 7days in the Caribbean on a Floating Mobile home / Nursing home. I would have never thought it was like that. Buffets and cafeteria dining rooms. I was in shock. If I had that moment to re do i would have not stayed. It was horrible. I can't even begin to tell you about the horrible service, food etc. I'm telling you GOLDEN CORRAL GRADE FOOD. HORRIBLE . 20 min or more to get drinks The lines at all bars had max 3 bartenders. 5,000 ppl to serve. Unbelievable. Do yourself a favor and go directly into the resorts of the Island of choice. Never again

Do not get married or bring a group of friends on this cruise, it is a nightmare! -They have NO ONE reliable to set you up on any type of wedding package that doesn't "Jump Ship" and completely ghost you after supposedly setting up a wedding event. -They have no respect to Dinner reservations you set up months in advance for you and your group to eat together. If you set up a specific time reservation, they will change it on you without notifying you. -They say you get credit for bringing friends/family with you, but that is a lie. We still haven't gotten our credit for the 25 people we are bringing. Getting a hold of a human being who works for Princess to deal with all the problems they cause is impossible!

While on Enchanted Princess cruises to the Mediterranean in May 2023, I booked a cruise to the Panama Canal for May 9th 2024. Booking number 5WGL5T. When I made the booking on May 5th 2023, I paid $200 dollars deposit and was never explained, that they require the Yellow Fever vaccine, which we can't have because we are over 60 and the side effects can be fatal.When I found out about the vaccine, I called Princess Customer service and canceled the cruise and requested a refund. I was told by a service rep in the Philippines I should receive the $200 deposit within 15 business days( that was on June 27th 2023). I called them again on July 26th 2023 because I haven't received my deposit and was told by someone on the Philippines im not entitled to a refund because that deposit is for a future cruise, but they didn't wait for the future cruise to take the $200 out of my account, it was taken by princess cruises right away. I don't recommend Princess cruises and their future cruise dept.

All our Princess cruises from Vancouver have been wonderful. Had one bad experience which had to deal with embarkation. That was more the fault of the Port of Vancouver, though, because there were not enough Customs agents to assist the 3 ships full of passengers that day. Princess Cruises really provides a nice experience. I would consider it a mid level cruise line. Meaning it is not an expensive luxury cruise line, but it is not a cheap cruise line either. The clientele tends to be older, but that does not bother my wife and I. Princess provides us what we need which is a complete escape from our normal life. After the cruise, we return to our regular life recharged and new.

See all photos from PatrickJ T. for Princess Cruises

This was my second cruise with Princess and while I've departed in the Port of Angeles previously, this was my first time doing so in the city of Vancouver. The line was pretty hectic. There were lengthy wait times just to get through Customs. I have Global Entry but my friend did not and she unfortunately could not go with me so I stayed with her. Once we got to the Customs kiosk, everything was smooth. We had our carry-on items with us as we checked our other luggage but we were able to board without issue. Once we got to our room, it was a matter of making sure our medallions worked. The medallions are a new thing and pretty cool since all transactions are done through the medallions and charged to your personal account. If you utilized the apps on board, you get a free cocktail of your choice! That was pretty nice. We didn't do the unlimited drink option because it was a rip-off. Who's going to drink that much on a cruise? My liver would not survive. We ended up with a few drinks per day and brought two bottles of wine which were served to us in the dining rooms. This was the best option for us since it was cost effective and healthier. The food was fine. I didn't have any issues but it wasn't what I'd say super fine dining. It was nice though. We opted for the buffet a few times and decided the anytime dining rooms were a better bet. Despite the set menus, you could order multiple entrees if you wanted. We did utilize the coffee package because espresso is life! Our Alaskan cruise was definitely memorable. We hit 2 of the 3 ports. We were turned away from Juneau due to high winds. Our excursions for that city had to be canceled but we were able to rebook for the next port. It was a hectic day at sea but it was exciting to say the least. I celebrated a milestone birthday in Alaska so I can't really complain. While I've only cruised with Princess, I feel like they have the best bang for your buck if you're looking for consistency. I may have to try a different cruise line in the future but at least this trip was special.

See all photos from Trina D. for Princess Cruises

If you plan a trip to Vancouver be prepared to wait over an hour for a taxi. The system is horrible and i won't return to Vancouver again.

I am a Platinum member with Princess Cruises, meaning I've sailed with them over 10 times and these past four months have been the absolute worst for their customer service. We cruise at least annually and I wrote and e-mailed them a letter regarding a recent cruise my husband and I took and had no response, other than an automated response stating they would get back to me within a month, which never happened. Recently, I received an e-mail from an employee at Princess stating he was my new vacation planner, so I called him to complain about Princess customer service and he had his supervisor contact me. I sent the letter to the supervisor, who forwarded it to their customer relations dept twice and still no response. It is evident that Princess Cruises doesn't care about retaining their loyal customers and I am extremely disappointed with their cruise line since the pandemic.

I am very disappointed in my cruise with princess cruises I was transported to emerald princess dock. when I got off the bus and walked to where other passengers were I was told by them that one of the dock porters took my luggage and through them on racks. I asked the porters to help but they refused. I found a check in person and told them the problem. was told my luggage would probably get to my room. guest what.... we set sail and no luggage. sooo I was without clothes, medicine and other essentials for 15 days. I was not able to enjoy the cruise. credit given for essentials was not enough. I feel princess owes me. I am looking into legal action. if you want to travel princess, I suggest you don't let your luggage out of your site. ir do as I plan that is never use princess again

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THE SUITE LIFE

Curated luxury services.

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• Suite Privileges

Small Ship Luxury

Exclusive Suite Privileges

• 24-hour Butler service
• Unlimited access to Aquamar Spa Terrace
• Order in from any of our specialty restaurants and enjoy course-by-course in-suite dining
• Free laundry service – up to 3 bags per suite
• Priority ship embarkation with priority luggage delivery
• Complimentary welcome bottle of Champagne
• Priority online specialty restaurant reservations
• Complimentary pressing of garments upon embarkation
• Aboard Marina and Riviera , enjoy exclusive card-only access to private Executive Lounge staffed by a dedicated Concierge featuring complimentary soft drinks, coffees and snacks throughout the day

Value Without Compromise

Always included for every guest.

Butler Services

A very suite luxury.

24-Hour Personalized Pampering

The suite life centers around making certain you are pampered and enjoy a completely carefree experience from the moment you step on board until the moment you bid adieu. Our warm and ingratiating Butlers are personable yet fastidious, trained by the Guild of Professional English Butlers and each has a gift for transforming minutes into moments and days into unforgettable experiences. Whether you'd like to host an in-suite cocktail hour for your family and friends, plan a special celebration for a loved one or you'd simply like to enjoy a cup of perfectly steeped Earl Gray tea with a slice of grapefruit every morning, your Butler would be more than happy to accommodate your requests. The list of Butler services below is but the beginning, with no task too big or small.

• Course-by-course in-suite dining
• Order in from any of our specialty restaurants
• Coordination of shoreside dinner and entertainment reservations
• Last-minute luggage collection
• Packing and unpacking upon request
• Complimentary garment pressing
• Complimentary shoe shine service
• Gourmet evening canapés
• Special services upon request

Suite Dining

À la minute indulgence.

• CULINARY MASTERPIECES

The Finest Cuisine at Sea® In-Suite

Whether you're craving a multi-course Italian affair from Toscana or a perfectly prepared Kobe beef burger and crispy fries from Waves Grill, one of the most coveted privileges of our Suite guests is enjoying the luxury of ordering in from any of our gourmet restaurants. This privilege includes the option of ordering from any of our specialty restaurants, such as Toscana, Jacques and Red Ginger, as well as course-by-course service from your Butler so that you can enjoy an elevated and leisurely dining experience just as you would at the restaurant. Sometimes the most welcome luxury after a day of adventures ashore is the freedom to enjoy a gourmet culinary experience in the comfort of your suite paired with your own personal ocean view.

Aquamar Spa Terrace

A private retreat.

• WELLNESS AT SEA

Revel in Peace & Tranquility

Like our charming English-style library, there are some places on board that are so inviting and luxurious that they seem made for secret retreats. Located on the forward deck just beyond the Aquamar Spa + Vitality Center, our private Aquamar Spa Terrace is certainly one of those. Exclusively available to guests staying in Concierge Level Veranda Staterooms and above as well as guests enjoying spa treatments, the Aquamar Spa Terrace is a serene hideaway perfect for soaking up the mesmerizing vistas of the sea and sky. Featuring relaxing day beds and a soothing whirlpool, it’s one of the best spots on the ship to revel in the peace and tranquility of being at sea. Even better, the Aquamar Spa Terrace is one of the best-kept secrets for taking in the magic of the night sky at sea – the location is superb for stargazing and enjoying a special moment.

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Mediterranean Cruises

A living legacy of renaissance riches, ancient ruins & culinary pleasures.

• Explore Ports
• Shore Excursions
• Extend Your Cruise
• Mediterranean Experiences

Old World Explorations

From ancient ruins and atmospheric old quarters to thriving food scenes and sun-drenched beaches, our Mediterranean cruises offer the perfect combination of old-world beauty and modern charisma. Top sights such as the Vatican Museums in Rome and La Sagrada Família in Barcelona are easily at hand while the slopes of Sicily, the whitewashed villages of Andalusia and the Italian Riviera become your playground on our Mediterranean cruises.

Time ashore in the Mediterranean means experiencing the best of the destination like a local – shopping the markets, mingling with residents, exploring historic neighborhoods and so much more. Overnights in ports such as Istanbul, Jerusalem and Seville plus many extended evening stays across the region give you the chance to not only visit top attractions, but also create time for in-depth explorations, dinners ashore and leisurely, meaningful touring .

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Dream. Plan. Discover.

I travel for romance, I travel for architecture, and I travel to be lost.

Mediterranean Ports

Extend your stay in the Mediterranean at one of our luxurious hotels, carefully selected for their superb location, ambiance, world-class standards of service, cuisine and amenities. Our hotel packages include free air date changes up to 3 days before or after your cruise; free transfers between the airport, hotel and ship as well as porterage. You’ll also enjoy the services of our exclusive Oceania Cruises hospitality desk at each hotel.

Featured Mediterranean Hotels

Our unique hotel programs offer the opportunity to experience firsthand the culture at each port of destination. All of our hotels are rated five-star and will make your stay inland a memorable experience.

Hilton Molino Stucky

Venice, italy.

On the banks of Giudecca Island, a thriving artistic center of Venice stands a modern Venetian Masterpiece. The Hilton Molino Stucky Venice, once a flourishing flour mill, is now internationally recognized as one of Italy’s iconic pieces of industrial architecture. Beautifully restored, it now houses a hotel unlike any other, offering a different view of Venice. Located just 30 minutes from the airport, the hotel is minutes from Venice’s main attractions aboard a shuttle boat.

Hotel Hermitage Monte Carlo

Monaco, france.

Overlooking the Mediterranean, the Hôtel Hermitage epitomizes a certain carefree elegance at the highest level. Built in the early 1900s, this historic luxury hotel offers an intimate and relaxed ambiance, a haven of peace in the heart of Monte-Carlo.

The posh Belle Epoque-style rooms feature city or courtyard views, free WiFi, satellite TV and a mini-bar. Upgraded rooms feature sea-view balconies or terraces, while the lavish suites feature separate living areas and some even have whirlpool tubs. Room service is available 24 hours a day. The Hôtel Hermitage is a short five-minute walk to the Monte Carlo Casino and less than two-mile walk from Larvotto Beach. Enjoy a chic wine bar as well as two upscale restaurants with dining terraces. Guests will receive complimentary access to the spa, including an indoor pool, hot tub as well as a fitness center.

Four Seasons Hotel The Ritz

Lisbon, portugal.

Long considered Lisbon’s premier hotel and located right in the heart of the city, Four Seasons Hotel Ritz Lisbon provides a glorious bird’s-eye view of the city's stunning historic sites – and makes the perfect starting point for exploring its unique architecture. Designed to mark Lisbon’s name internationally and to add to the prestige of the Portuguese hotel industry, the Hotel is truly a landmark establishment in all senses of the word.

Situated atop one of Lisbon’s seven hills, the Hotel’s striking vistas over Eduardo VII Park, St. George’s Moorish Castle and the Tagus River provide a dramatic introduction to the diverse personality of the city outside. Inside the elegant 10-story building, spacious interiors house 18th-century replica furnishings and an outstanding collection of contemporary Portuguese tapestries; paintings and sculptures bring examples of the city’s finest art within the exclusive grasp of the Hotel’s guests.

Hotel Grande Bretagne

Athens, greece.

Hotel Grande Bretagne, a Luxury Collection Hotel, is centrally located and within walking distance of Athens' emblematic Acropolis, trendy restaurants and exclusive shopping. The elegant 320 rooms and suites feature original art and antiques plus a full range of stylish bars and dining venues. Each of the rooms and suites at the at the Hotel Grande Bretagne offers enchanting views of the hotel's courtyard or a spellbinding panorama of the city's timeless landmarks.

Escape to the GB Spa Athens for an Ouzo Oil Massage or an indulgent respite in the Thermal Suite. Then venture up to the GB Roof Garden Restaurant & Bar for champagne as the sun sets behind the Acropolis - or down to The Cellar for a tasting of its 3,000 bottles of wine from the exquisite collection of the Hotel Grande Bretagne in Athens.

Grand Hotel Central Barcelona

Barcelona, spain.

Grand Hotel Central, a home in the heart of Barcelona where the amenities and luxuries of a five-star hotel are combined with a sense of style and elegance.

The hotel has a perfect location between the Gothic district with its spectacular Cathedral or the ancient city walls and “el Born”.

147 spacious rooms & suites with the best of modern design. Its very famous infinity pool, Skybar, its City Restaurant serving market-fresh Mediterranean cuisine with local produce of the best quality, the stylish City Bar offering all-day dining including salads, tapas and a wide signature cocktails selection surrounded by good music in a relaxing atmosphere. The Gallery, our art space perfect for private events, the Wellness Suite with its carefully designed treatments, the Thermal Suite that offers a private steam and sauna experience, the well equipped Fitness Center, and a dedicated team who understands your specific requirements for any meeting or event in one of our multiples spaces, all create a unique lifestyle and fashionable experience with a sense of elegance.

Our Mediterranean overland, Pre- and Post-cruise Land Programs invite you to immerse yourself more deeply in the compelling history and celebrated cultures in the most coveted corners of this enchanting region. These multi-day, in-depth Land Programs include exclusive tours, premium hotel stays, airport transfers when arriving and departing the day your program begins and ends, and oftentimes locally-inspired meals and porterage too.

Featured Mediterranean Land Programs

Sacred Treasures of Greece

From the ancient ruins of Delphi and the Acropolis to the magnificent Meteora Monasteries, you will experience some of Greece’s most sacred treasures during this extensive 4-day program, all of which are UNESCO World Heritage sites. Nestled in the towering rocks of Mt. Parnassus, Delphi transports you to the 6th century BC, while 14th-century monasteries constructed on seemingly inaccessible clifftops have you climbing toward the heavens. You’ll also explore the Acropolis in Athens, arguably the greatest architectural contribution of ancient Greece. In between your tours of these top Greek attractions and monasteries, you’ll have time to enjoy the colorful old quarter of Athens, savor delicious Greek cuisine and discover the traditional town of Kalambaka.

• Transfer from the airport to the hotel in Athens
• Deluxe coach for touring
• Professional English-speaking guide
• Accommodation in Athens at the Divani Caravel Hotel or similar (standard double room)
• Accommodation in Kalambaka at the Divani Meteora Hotel or similar (standard double room)
• 3 breakfasts, 3 lunches and 2 dinners
• Entrance fees to all sites visited
• Applicable taxes

RELIVE THE GAME OF THRONES - 2021

Visit attractions that were featured prominently as locations in “Game of Thrones,” including the Alcazar palace, centuries-old castles and a Roman amphitheater, during this in-depth 5-day program that will provide a new perspective to the show and a fascinating look at some of Spain’s most striking attractions and atmospheric medieval towns. In the village of Almodovar del Rio, you’ll have the chance to explore an 8th-century Moorish castle that was prominently featured as Highgarden and in Trujillo, discover a medieval castle that served as the location of Casterly Rock, the ancestral home of the Lannisters. Also admire the impressive Roman Theatre of Merida and tour the extensive Game of Thrones Museum in Osuna.

• English-speaking guide for tours
• 3 nights at the Hotel Inglaterra or similar in Seville (standard double room)
• 1 night at the Hotel Ilunion Mérida Palace or similar in Mérida (standard double room)
• Touring and entrances per the itinerary
• 4 lunches (beverages not included)

TIMELESS BARCELONA & MEDIEVAL CARDONA

This immersive 4-day program combines the best of Barcelona with the medieval enchantment of Cardona. See renowned Barcelona sights such as the Sagrada Família and the Gothic Cathedral during a panoramic tour as well as during free time to explore on your own. Then discover the charms of Cardona, founded in the 10th century as you spend two nights at the Parador de Cardona, a stately castle and medieval fortress overlooking the city from a hilltop that provides panoramic views. The home of wealthy salt barons for 400 years, the fortress remained intact during the Spanish Succession of 1711 and the Spanish Civil War. You’ll also have a chance to stroll the medieval streets of Cardona’s Old Town and perhaps visit the Church of St. Miquel before heading to the area’s salt mines for a tour of a facility, warehouse and museum.

• 1 night at the NH Gran Calderon Hotel in Barcelona (premium room) – subject to change
• 2 nights at the Parador de Cardona Hotel – (standard double) - subject to change
• 3 breakfasts
• 2 group dinners at the Parador de Cardona Hotel including one glass of wine, water and coffee.
• Walking tour on Day 3 with English-speaking guide and entrance to the salt mine
• Barcelona panoramic city tour on Day 2
• Luggage porterage in Cardona

SACRED SITES OF ISRAEL

Experience the mesmerizing sights of Israel during this 2-day immersion into sacred heritage. Thousands of years of history unfold as you travel through the dramatic landscape of the Judean desert and descend 3,600 feet toward the Dead Sea. First, visit the breathtaking archaeological site of Masada, a UNESCO World Heritage site and then ascend by cable car to Herod the Great’s mountaintop fortress to explore the magnificent ancient ruins. Enjoy a relaxing lunch overlooking the serene Dead Sea and perhaps afterwards, float in the sea’s buoyant waters. Travel to Jerusalem for an in-depth walking tour of the Old City that includes visits to the Church of the Holy Sepulchre, the Western Wall and other revered sites. Continue on to Bethlehem, the birthplace of Jesus, where you’ll visit the renowned Church of the Nativity.

• 1 night at the Herbert Samuel or similar hotel (deluxe room)
• 1 breakfast, 2 lunches and 1 dinner (lunch includes bottled water and 1 glass of wine per person; dinner includes bottled water and a non-alcoholic beverage)
• Sightseeing and entrance fees as per program
• All transfers

Luxurious Landscapes & Lisbon

During this in-depth 4-day tour, the capital of Lisbon reveals the breadth of Portuguese culture, from its soulful music, port wine and pastries to its historic neighborhoods and magnificent architecture built when Portugal was one of the most dominant maritime powers in the world. Stop for classic pastries in Belem and tour Alfama district, where winding streets lead to the hilltop Castle of St. George and stunning views of the city. Beyond Lisbon, explore the revered Palace of Mafra and a family-owned vineyard for a memorable wine tasting along with the pioneering 19th-century architecture and landscapes that earned Sintra a UNESCO designation, including Pena Palace.

• 3 nights at the Olissippo Lapa Palace Hotel or similar (river- or garden-view room)
• Buffet breakfast at hotel’s main restaurant
• Pastel de Belem with one soft drink
• Dinner on day 1 at typical Fado restaurant including ½ bottle of white or red wine per person, mineral water, soft drinks, tea or coffee
• Lunch on day 2 at Quinta de Sant’Ana or similar winery in Mafra including ½ bottle of white or red wine per person, mineral water, soft drinks, tea or coffee
• Wine tasting on day 2
• Pena Palace entrance fee
• Coffee break at Pena Palace

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