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TravelUp   Opiniões

Na categoria Site de pesquisa de voos

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Opiniões 4,3.

total 94 308

Mais relevantes

easy proses.

Data da experiência : 05 de janeiro de 2023

Resposta da TravelUp

Good morning, We appreciate your positive feedback about our smooth and easy process. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, Travel Up

bom vamos ver como vai ser

Data da experiência : 03 de setembro de 2022

Good morning, Thank you so much for your positive feedback. We appreciate your business and hope to assist you again soon! Kind Regards TravelUp Team

super rapido para fazer a reserva

super rapido para fazer a reserva, sempre transparente, adorei.

Data da experiência : 01 de novembro de 2018

Foi uma boa escolha, foi simples e rapido> Estao de parabens.

Data da experiência : 31 de março de 2014

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Data da experiência : 29 de abril de 2014

maravilhoso

Adorei comprar minha passagem

Data da experiência : 15 de dezembro de 2014

Brilhante Service.

Data da experiência : 12 de abril de 2018

aaaaaaaaaaaaaaaaaa

Data da experiência : 12 de junho de 2015

FAST PROCCESS

AAAAAAAAAAAAAA+

Data da experiência : 16 de dezembro de 2015

aaaaaaaaaaaaaaa

Data da experiência : 25 de abril de 2015

AAAAAAAAAAAA

Data da experiência : 06 de julho de 2015

Simples!!!!

Data da experiência : 17 de abril de 2017

padu perffffffff

Data da experiência : 06 de setembro de 2022

company receives flight payment and doesnt issue ticket

A companhia aceita o pagamento do valor do voo no entanto informa que nao pode proceder com o booking por nao confiar na proveniencia do valor e pede codigos de confirmacao. Nao sei a que codigos se referem e o banco tambem nao me sabe dizer. Se o cliente pede para cancelar o booking a companhia diz que processara o reembolso em 5 a 7 dias uteis, ficando o cliente sem o valor para re-marcacao da viagem. Tambem nao esta certo se recebrei o re-embolso uma vez que ainda nao passaram os 7 dias.

Data da experiência : 30 de agosto de 2018

Hello, Firstly, please accept my apologies regarding your situation. Here at TravelUp we do try to do our upmost to help every customer the best we can and I am sorry that, in your opinion, we haven’t been able to do this. If I can do anything more for you, please don’t hesitate to get back in touch with us via email, phone or social media. Once again, I am very sorry to hear of your experience. Thank you, The TravelUp Team

qwdewqafsdfsdfsd

asdsdsadsadasd

Data da experiência : 26 de agosto de 2022

Good morning, Thank you so much for your positive feedback. We really appreciate your business and helping to spread the word about us. Please keep us in mind for your future travel plans! Kind Regards TravelUp Team

qweerrwwrgg

aaaaaaaaaaqwertsfhfhf

Data da experiência : 17 de setembro de 2014

muito bom site

Data da experiência : 09 de novembro de 2019

Horrível uma catástrofe ..zero de…

Horrível uma catástrofe ..zero de assistência Estou muito arrependido

Data da experiência : 29 de março de 2020

aaaaaaaaaaaa

Data da experiência : 26 de abril de 2015

aaaaaaaaaaa

Data da experiência : 02 de maio de 2015

• International edition
• Australia edition
• Europe edition

TravelUp customers have to contend with ever-changing T&Cs

Complaints from travellers claiming for a full refund spiral as they now face a £50 deduction

TravelUp has changed its terms and conditions since the pandemic and is retrospectively applying them to customers. It initially promised customers a full refund for cancelled flights. Then it imposed a fee of £75 per passenger plus a 2% charge. It subsequently changed that to £75 per booking, plus the 2% charge, then reduced it to £50 per booking. It’s now finally set up an online refund claim form, but that seems to require us to accept this fee.

SR, Warrington

Laments from TravelUp customers are echoing through my inbox and nearly 3,000 have joined a Facebook page dedicated to secure full refunds. Some have been faced with fees amounting to three figures that have almost eliminated the refunds remitted by the airlines. Until mid-April, the terms and conditions stated that a £75 per ticket fee applied if a customer cancelled or amended a ticket, whereas if the flight was cancelled by the airline they would receive a full refund “which we receive back from supplier/airline”.

In April a line was added, stating that when airlines refunded a flight they had cancelled, TravelUp would make an unspecified “deduction of credit/debit card (non-refundable) charges incurred by us at the time of the original booking and a small administration fee”. This fee turned out to be the £75 per head plus 2% of the ticket price.

In May, TravelUp’s CEO, Ali Shah, wrote to disgruntled customers announcing that the fee would be reduced to a flat rate of £50 and claimed that they had misinterpreted the initial promise of a full refund.

“Our terms and conditions originally stated that the customer was entitled to a full refund of what we receive back from the airline or supplier,” he stated. “This will never be the same as the amount you paid us when you booked, as this includes our service charges and we appreciate this has led to some customer confusion.”

Now the website’s FAQs are claiming that passengers who refuse to accept a rebooking or a credit note for a cancelled flight are deemed to have cancelled the flight themselves and are therefore requiring further service from TravelUp for which they must pay the £50.

The company’s contortions are troubling on many counts. Terms and conditions can’t be changed and retrospectively applied to bookings. It’s been illegal since 2018 to impose a surcharge for credit and debit card fees on customers. A fee of £75 per ticket plus a 2% charge – or even the new flat rate of £50 – is by no means “small” as claimed in the amended terms. And if the price charged for flights includes a service fee, as Shah states, this should be made clear at the time of booking and broken down before the payment stage.

TravelUp pointed me to a pre-existing clause half way down its terms and conditions which states that a “reasonable administration charge” will be deducted from refunds if a flight-only booking is cancelled by the airline. This is confusingly included under “Payments” rather than the section on cancellations and, since it gives no indication of what sum it regards as “reasonable”, customers would have no way of knowing what they were letting themselves in for.

Moreover, this term does not apply to accommodation-only bookings, yet PC of London says he was told that TravelUp would retain 25% of the refund for the cancelled hotel room he had booked. When he tried to claim a full refund via section 75, TravelUp disputed the claim and, by way of “evidence”, sent his card issuer the amended terms and conditions in which the right to charge a credit card fee and an administration charge had been added under the hotel cancellations section.

TravelUp was invited to comment on his case.

At the time of publication, nowhere on its website does TravelUp advise customers that they can apply direct to the airlines for a refund under Denied Boarding Regulations and thus save themselves the fee. Skyscanner, the online portal which directed many of the affected customers to TravelUp deals, told me that it has temporarily ceased its relations with the company because of its conduct. “We have been working closely with TravelUp to try to address our travellers’ complaints and concerns,” it says. “However, it’s clear that the unprecedented demands from Covid-19 cancellations, coupled with restricted customer service capacity from lockdown office closures, have meant that their customer service and refund processes are overwhelmed. We have therefore removed TravelUp from Skyscanner’s search results until such time as we are confident that they are back on top of things and that traveller cases have been resolved.”

Research by campaign group Which? has found that a number of travel companies are deducting legally questionable fees of up to £125 from customer refunds, while failing to explain their rights to claim direct from the airline. “Customers already left out of pocket by cancellations will be outraged to be told they need to pay to get their own money back,” says Rory Boland, editor of Which? Travel. 

“The number of customers still waiting for the refunds they are legally entitled to is mounting, so the regulator must take action against any companies it finds breaking the law by failing to provide full refunds for cancelled package holidays.”

If you need help email Anna Tims at [email protected]. Include an address and phone number. Submission and publication are subject to our  terms and conditions

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So I am on my way to a holiday in Feutuerventura in June.

We are looking at using Travelup.com just to book a hotel - it looks really good and a nice price, though as I do not know and have not used the site before I'm worried it's a scam. The price I found for the hotel we want is around 40 euro cheaper per night than what I can find on other sites.

Thanks for taking the time to view and reply! If anyone else you would like to know, please just say!

741 replies to this topic

Do they “work with Skyscanner” or just pay to advertise on that site. Don’t assume there is a relationship based on any guarantee, endorsement or recommendation. It’s usually just third-party sites paying to advertise so their deals are displayed.

https://www.tripadvisor.com.au/ForumHome

Out of curiosity I just looked at the TravelUp website and searched for some Singapore hotels (as I know them well and know their usual prices). The first hotel I saw listed came out at 68.88 Euro more than it’s usual price. Then I looked up a Brisbane Hotel I know well and it was 145.94 Euro on TravelUp (but is 84.50 Euro if I book it on other websites).

All the prices I saw on TravelUp looked way over what they are on other well-known and reliable booking sites.

It is a legitimate site not necessarily a good one.

I agree wiht the other two replies. TravelUp is not a scam site, but neither do I think that it's a good company to use. I'm sure that more bookings go well than don't, but all the same I wouldn't trust a price that is 40 euro per night lower than anywhere else.

My experience is, like Avanti, that their prices are a bit higher than booking direct, so I'm even more suspicious in this instance.

"Legit" as in legitimate rip-off. Avoid this site like the plague.

It's not even an easy to use website

you select a hotel for more information, decide that you don't like it and want to go back to the list and it recreates the list from scratch having conveniently forgotten all of your previous selections

It wont let you open up each hotel in a new window to avoid that problem

and half the hotels that they claim are in the city you are looking for are really 20 km away.

where do they get these people?

In principle, if a company makes an error then they should absorb the cost of that and not pass it on to their customers. But poor companies won't worry about that, because they are poor.

They advertised FREE CANCELLATION on my booking but then charged me $15 per person to cancel my reservation. Even though FREE should mean free, they referred me to the "fine print". I would not recommend this site to anyone

Did the T&C's explain why free wan't free? I suspect that here were certain exclusions listed, was that the case, or was it something else?

I have used them once in the past for hotel booking and had absolutely no problem

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TravelUp   Avaliações

Na categoria Site de busca de vôos

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Avaliações 4,3.

total 94.308

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Maior relevância

easy proses.

Data da experiência : 05 de janeiro de 2023

Resposta de TravelUp

Good morning, We appreciate your positive feedback about our smooth and easy process. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, Travel Up

bom vamos ver como vai ser

Data da experiência : 03 de setembro de 2022

Good morning, Thank you so much for your positive feedback. We appreciate your business and hope to assist you again soon! Kind Regards TravelUp Team

super rapido para fazer a reserva

super rapido para fazer a reserva, sempre transparente, adorei.

Data da experiência : 01 de novembro de 2018

Foi uma boa escolha, foi simples e rapido> Estao de parabens.

Data da experiência : 31 de março de 2014

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Data da experiência : 29 de abril de 2014

maravilhoso

Adorei comprar minha passagem

Data da experiência : 15 de dezembro de 2014

Brilhante Service.

Data da experiência : 12 de abril de 2018

aaaaaaaaaaaaaaaaaa

Data da experiência : 12 de junho de 2015

FAST PROCCESS

AAAAAAAAAAAAAA+

Data da experiência : 16 de dezembro de 2015

aaaaaaaaaaaaaaa

Data da experiência : 25 de abril de 2015

AAAAAAAAAAAA

Data da experiência : 06 de julho de 2015

Simples!!!!

Data da experiência : 17 de abril de 2017

padu perffffffff

Data da experiência : 06 de setembro de 2022

company receives flight payment and doesnt issue ticket

A companhia aceita o pagamento do valor do voo no entanto informa que nao pode proceder com o booking por nao confiar na proveniencia do valor e pede codigos de confirmacao. Nao sei a que codigos se referem e o banco tambem nao me sabe dizer. Se o cliente pede para cancelar o booking a companhia diz que processara o reembolso em 5 a 7 dias uteis, ficando o cliente sem o valor para re-marcacao da viagem. Tambem nao esta certo se recebrei o re-embolso uma vez que ainda nao passaram os 7 dias.

Data da experiência : 30 de agosto de 2018

Hello, Firstly, please accept my apologies regarding your situation. Here at TravelUp we do try to do our upmost to help every customer the best we can and I am sorry that, in your opinion, we haven’t been able to do this. If I can do anything more for you, please don’t hesitate to get back in touch with us via email, phone or social media. Once again, I am very sorry to hear of your experience. Thank you, The TravelUp Team

qwdewqafsdfsdfsd

asdsdsadsadasd

Data da experiência : 26 de agosto de 2022

Good morning, Thank you so much for your positive feedback. We really appreciate your business and helping to spread the word about us. Please keep us in mind for your future travel plans! Kind Regards TravelUp Team

qweerrwwrgg

aaaaaaaaaaqwertsfhfhf

Data da experiência : 17 de setembro de 2014

muito bom site

Data da experiência : 09 de novembro de 2019

Horrível uma catástrofe ..zero de…

Horrível uma catástrofe ..zero de assistência Estou muito arrependido

Data da experiência : 29 de março de 2020

aaaaaaaaaaaa

Data da experiência : 26 de abril de 2015

aaaaaaaaaaa

Data da experiência : 02 de maio de 2015

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Unsolicited

Unsolicited - verified purchase, solicited - verified purchase.

TravelUp has a rating of 4.53 stars from 8,798 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention great price, easy process, and cancellation policy. TravelUp ranks 4th among Discount Travel sites.

This company responds to reviews on average within 11 days

What reviewers want you to know

Positive highlights.

• Booking process was easy to use and worked perfectly
• Just wanted to share a quick update on my booking experience so far—it's been smooth sailing!

Critical highlights

• Moneymakers with reactive customer service (more than 10 calls made) and an app that looks like a scam.
• It keeps rejecting my credit card issued by Citibank

“Great”

Great. Always find the best price at Travel Up with clear descriptions of how many and what kind of beds are in each room!

“Sad to say I would never use them again”

Sad to say I would never use them again. I had to change the date within 72 hours because of a work meeting. When I tried to rebook our hotel, the price was now $900+ more for the same 7 days. I checked directly with the hotel and their rate was $560 less than Travel Up. I told Jacob to match it or cancel it. After a few more blah blah emails from Jacob, I finally got canceled. A rip off and not at all a nice experience.

Reviews (8,798)

Reviews that mention popular keywords

From the business

We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.

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• Aldermaston, Berkshire, United Kingdom
• Edit business info

Business History

We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday.

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TravelUp   Reviews

In the Flights search site category

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Reviews 4.3.

94,308 total

Most relevant

I paid extra to get the ability to…

I paid extra to get the ability to change flight dates and I need to change my departure date for an extra £250, as my wife is flying for an urgent medical procedure. The customer service have been pretty much useless. I have been on hold for 38 minutes until the call dropped. This morning, the agent refused to deal with me and said my wife needed to reply to an email that was never sent. This is been extremely stressful and I can't get through to to someone who can deal with my request, even though I'm paying for it. Terrible service from very unfriendly customer service agents.

Date of experience : 21 March 2024

Quick & easy

Quick & easy, booked with Travel up a few times & always got a good service.

Date of experience : 25 March 2024

Reply from TravelUp

Good afternoon, Ellie, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website swift and easy to use. Thank you for booking with us. Regards, TravelUp

Good booking process

Price did not change at the time booking which normally is the case with some of the other providers

Date of experience : 20 March 2024

Good evening, Mr. Dasani, Thank you for your 5-star rating. Your feedback is appreciated. Thank you for your booking with us. Regards, TravelUp

Great service

Great service and when the airline changed the flights, the customer service advisor SHAHBAZ SIDDIQUE adjusted the flights to make it more advantageous to my travel

Date of experience : 23 March 2024

Good morning, Tricia, Thank you for your 5-star rating. Shahbaz Siddique will be motivated after hearing your feedback and will strive to keep serving you ahead in the future. Regards, TravelUp

Booked flights before with TravelUp

Booked flights before with TravelUp. relaible.

Good morning, Mr. Rafique, Thank you for your 5-star rating. Your feedback is appreciated. Thank you for booking with us. Regards, TravelUp

Second time using travel up for my…

Second time using travel up for my airline ticket. Nash Davies dealt with my booking this time round. He did a brilliant job. Very happy. Thanks Nash.

Date of experience : 11 March 2024

Good evening, Acia Hussain, Thank you so much for sharing your 5* feedback about our service. We are glad to hear that Nash Davies's performance exceeded your expectations regarding your trip. We will make sure that our representative receives the recognition he deserves. Thank you for your compliment. Have a great evening ahead. Regards, TravelUp

First time right

Booking failed several times on booking.com, was able to complete it on travelup and enter my frequent flyer number too.

Date of experience : 16 March 2024

Good morning, VJ Bala, Your 5* review made our day. The kind and honest review does not go unnoticed, and the team here at TravelUp will be thrilled to see this. We are glad you took a wise decision to choose our services. We look forward to assisting you in the future. Regards, TravelUp

Very easy process

Very easy process, much cheaper than airlines own website for the same flight.

Good morning, Paul, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website prices cheaper and easy to use. Thank you for booking with us. Regards, TravelUp

All 5 star comments are FAKE..

I strongly believe all 5 star comments are fake. Because still they have not responded to my concern even after more than 10 emails.

Date of experience : 22 February 2024

It's the worst booking system , so many issues and booked different flight and when I called them they didn't admit that they have issues and didn't change the flight

Date of experience : 24 March 2024

Good morning, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

VERY PROFESSIONAL AND THOROUGH

VERY PROFESSIONAL AND THOROUGH WE HAVE USED TRAVELUP BEFORE MANY TIMES THANK YOU TEAM TRAVELUP

Date of experience : 18 March 2024

Good morning, Dibyendu Datta, Your 5* review made our day. The kind and honest review does not go unnoticed, and the team here at TravelUp will be thrilled to see this. We look forward to assisting you in the future. Regards, TravelUp

Not too many upgrade options as some…

Not too many upgrade options as some other agents.

Good morning, Mohammad, Thank you so much for giving us 5 stars! We appreciate your valuable time. Regards, TravelUp

Price - But 3% credit card Charge

Price - but dont like the 3% surcharge for using cmpany credit card - wont book again

Good evening, Mr. Spence, Thank you for sharing your 4-star and we are glad that you liked the prices. However, we are sorry to hear about the inconvenience caused due to the card surcharges. Please be notified the card transaction fees are imposed by the financial institutions and are only applicable on business or specific cards. At the time of booking, before you proceed with the payment, dropdowns were displayed along with the percentage of fee deduction, so you can choose the type of card accordingly. Thank you for your co-operation. Regards, TravelUp

Don't waste your time and money with…

Don't waste your time and money with this company. I had to cancel my trip due to a family member being in critical condition in hospital. When I contacted the company, they refused to provide me with a refund or credit voucher for the trip, despite cancelling weeks in advance of the planned trip date. They were unsympathetic to my situation and refused to provide any alternative option for me. Only after multiple emails, did they offer me a £41 refund from a £367 purchase!!! I will be sticking to MyTrip in the future, and suggest that everyone does the same. Their customer service is 10000x better and have previously provided me with a credit voucher for a trip where refunds are unavailable.

Date of experience : 04 March 2024

Bought third ticket from travelup they…

Bought third ticket from travelup they are good

Good morning, Mr. Shaikh, Thank you for the 5-star rating. We are here to serve you anytime. Regards, TravelUp

Website easy

Website easy. Just had to make 2 bookings for myself and my wife as we only wanted to take 1 hold bag

Good morning, Keith, Thank you for the 4*review. We are glad you liked our online booking procedure and found the website simple and easy to use. We are sorry that you were disappointed since you got only 1 hold bag. Please note, these ancillaries are governing by the airlines and according to the type of fares you selected. However, we are glad you made the booking successfully. Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected. We appreciate your patience. Regards, TravelUp

so far good experience with travel up

so far good experience with travel up this is the third time I am booking the ticket from the

Date of experience : 19 March 2024

Good afternoon, Mr. Xohaib, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

Easy to process and fast service

Easy to process and fast service. Very happy with the experience

Good morning, Alyssa Grant Tangwell, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website swift and easy to use. Thank you for booking with us. Regards, TravelUp

the price is reasonable compare to…

the price is reasonable compare to others

Good morning, Mr. Luqman We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

Easy booking

Easy booking, very quick and clear pricing

Good afternoon, Mr. Malocco, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website simple and easy to use. Thank you for booking with us. Regards, TravelUp

TravelUp   Reviews

In the Flights Search Site category

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Write a review

Reviews 4.3.

94,308 total

Most relevant

First time using travel up but very…

First time using travel up but very easy .great airline i have got for my family.

Date of experience : March 17, 2024

Reply from TravelUp

Good morning, Mr. Ssekitto, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

Instructions easy to follow

Instructions easy to follow, and flow was clear.

Date of experience : March 19, 2024

Good evening, Mr. Perrett, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website clear and easy to use. Thank you for your booking with us. Regards, TravelUp

Love how quick you book

Love how quick you book. Only comment is can you add my airmails to my booking.

Date of experience : March 18, 2024

Good afternoon, Ms. Coombe, Thank you for sharing your 5* review with our community. Your feedback is important to us, and we will continue to strive for the same level of services in the future. Hope to hear from you again about your upcoming trip. Regards, TravelUp

Avoid like the plague.

Whilst using flight search engines, if you see this company appear, please move on. Do not put yourselves through the torment I had to endure when I booked a trip to Lebanon for travel in November 2023. God help you if you have the misfortune for the lazy Sam Ozy to answer your phonecall as he will make you pull your hair out with his disgusting attitude and poor social skills. I actually posted a positive review for these cowboys. But within a few weeks of booking my trip to Beirut, the FCO started warning against travel to South Lebanon due to the intensity of the current Gaza war. travelup would not refund me, telling me that Turkish Airlines had to authorise the refund. I was left hanging for weeks, unable to book another trip and not knowing if I will get a full refund. After contacting Turkish Airlines in London, I was told that travelup were able to do the refund all along. travelup then tried to take a £50 cancellation fee albeit the reason for cancellation was not my choice but rather FCO regulatory advice. In the end, travelup kept £15 of my money but I cut my losses as did not want to deal with their lies anymore. The Karachi Contact Centre staff are lovely,polite and most professional but seemed to be bound by nonsensical rules. Sam Ozy really tested my patience and I would never wish my worst enemy to even deal with him. I hope they enjoy my £15.00. I would never ever book or recommend these crooks again. If trustpilot need proof of the nonsense I had to go through then emails are available. AVOID this company at all costs.

Date of experience : September 23, 2023

Smooth process

Date of experience : March 25, 2024

Good morning, Ben Barwise, Thank you for the 5*review. We are glad you liked our online booking procedure and found the services smooth. Thank you for booking with us. Regards, TravelUp

clear and precise forms . very straight foreward

Date of experience : March 22, 2024

Good morning, Eric, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website clear and straight forward to use. Thank you for booking with us. Regards, TravelUp

No ability to add fast track

No ability to add fast track or security jump.

Good afternoon, Thank you for your 4-star rating. Your feedback is appreciated. Thank you for your booking with us. Regards, TravelUp

I've had to go through check out 3…

I've had to go through check out 3 times as the page was timing out taking me back to the search after I've entered the discount code.

Good morning, We apologies for any inconvenience caused by our team. Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected. Thank you for taking the time to share your experience with us! Regards, TravelUp,

Travelled with Travel Up several times…

Travelled with Travel Up several times before. Always good. recommended.

Date of experience : July 22, 2023

Good afternoon, Ian, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

Good prices and easy to use with the…

Good prices and easy to use with the app especially

Date of experience : March 15, 2024

Good afternoon, Rahil, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website prices good and easy to use. Thank you for booking with us. Regards, TravelUp

Straight-forward and simple

Good morning, Mr. Fletcher, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website simple and straight forward to use. Thank you for booking with us. Regards, TravelUp

Must try before booking online any other site

It was cheapest among all the other online protals.

Date of experience : March 20, 2024

Good morning, Rohit, Thank you for your 5-star rating. Your feedback is appreciated. Thank you for booking with us. Regards, TravelUp

Clear, straightforward and quick booking process

Good afternoon, Mr. Connell, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website clear and straight forward to use. Thank you for booking with us. Regards, TravelUp

cheaper and faster

Good morning, Mahfuza Leza, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website fare cheaper and easy to use. Thank you for booking with us. Regards, TravelUp

amazing and quick

Good morning, Murtaza Khaki, Thank you for the 5*review. We are glad you liked our online booking procedure and found the services amazing and swift to use. Thank you for booking with us. Regards, TravelUp

good price. good time. Hopefully no change longer time.

Good morning, Haiming Shi, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website prices good and easy to use. Thank you for booking with us. Regards, TravelUp

Quick and efficient

Good morning, Van, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website quick and efficient to use. Thank you for booking with us. Regards, TravelUp

The site was easy to manouver

Good morning, Lisa Mason, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website swift and easy to use. Thank you for booking with us. Regards, TravelUp

Booking was quite easy and straight…

Booking was quite easy and straight forward

Good evening, Mr. Omozeghian, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website good and straight forward to use. Thank you for your booking with us. Regards, TravelUp

Easy to complete form

Good morning, Rachel, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website simple and easy to use. Thank you for booking with us. Regards, TravelUp

Is Travelup Legit? (Scam or Not)

As someone who loves to travel, I am always on the lookout for affordable flights and accommodations. So when I stumbled upon TravelUp, a travel agency that offers discounted prices on flights, hotels, and vacation packages, I was intrigued. However, like any smart consumer, I wanted to make sure that TravelUp was a legitimate company before I handed over my hard-earned money.

After conducting extensive research, I found mixed reviews about TravelUp. Some customers praised the company for its great prices and easy booking process, while others complained about hidden fees, poor customer service, and even fraudulent activity. With such conflicting information, I realized that I needed to dig deeper to determine whether or not TravelUp was a trustworthy travel agency.

Is Traveup A Genuine Website?

Travelup is a member of the International Air Transport Association (IATA) and the Association of British Travel Agents (ABTA). These credentials suggest that TravelUp is a legitimate company that adheres to industry standards and regulations.

TravelUp is an online travel agency that offers a range of travel-related services, including flights, hotels, car rentals, and travel insurance. They claim to offer the best prices and exclusive deals, and they also provide 24/7 customer support.

According to their website, TravelUp was founded in 2004 and is based in the United Kingdom. They have partnerships with over 400 airlines and 700,000 hotels worldwide. They also offer a price match guarantee, which means that if you find a cheaper price for the same itinerary on another website, TravelUp will match the price or refund the difference.

In addition to booking travel services, TravelUp also provides travel information and advice on their website. They have a blog that covers topics such as travel tips, destination guides, and news related to the travel industry. They also have a travel guide section that provides information on popular destinations, including things to do, places to stay, and transportation options.

Overall, TravelUp seems to be a comprehensive travel website that offers a range of services and resources for travelers.

Does Travelup Give Refunds?

Yes, Travelup does give refunds when applicable.

Travelup will give you refunds in certain instances. According to their policies, if the hotel or flight cannot show you the promised services, you can request a refund from Travelup. 

However, you have to wait for the hotel or airline to make the refunds to Travelup before they reach you. Travelup will not refund you if they don’t receive them from the concerned authorities. 

You might have to follow up with your hotel or airline for a refund. Additionally, they will only provide refunds if your plan is canceled two weeks before the travel date.

Contact Details

You can get a refund from Travelup by contacting their customer service representatives. They can be contacted through email or phone or by sending a letter to their postal address. 

How to Ensure a Safe Booking Experience with TravelUp

When booking with TravelUp, there are a few steps you can take to ensure a safe and secure booking experience. Here are some tips to keep in mind:

Double-Check Details

Before finalizing your booking, double-check all of the details to ensure that everything is correct. This includes the dates, times, and locations of your flights, as well as the names of all passengers. It’s also important to make sure that you have entered your contact information correctly, as this will be used to send you important updates about your booking.

Read the Fine Print

Be sure to read all of the fine print before booking with TravelUp. This includes the terms and conditions, cancellation policies, and any other important information that may affect your booking. If you have any questions or concerns about the fine print, don’t hesitate to contact customer support for clarification.

Contact Customer Support

If you have any questions or concerns about your booking, don’t hesitate to contact customer support. TravelUp offers 24/7 customer support, so you can get help whenever you need it. You can reach customer support by phone, email, or live chat.

In addition to these tips, it’s also important to use a secure and trusted payment method when booking with TravelUp. This will help to ensure that your personal and financial information is kept safe and secure.

Final Remarks

When using Travelup, make sure you do some research before making decisions.

In conclusion, TravelUp is a legitimate travel booking site that offers competitive prices and a user-friendly booking process. However, customers should be aware of the potential issues with refunds and customer service response time.

My name is Jeyn Dashner and I am the founder of WanderFever. I have worked as a travel journalist for many years, and exploring new places is my greatest pleasure in life.

Scott and Yanling.com

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Is TravelUp Legit? Check Out What We Found!

By: Swena Kalra

Edited By: Scott Sidders

Updated on November 5, 2023

This webpage contains affiliate links. If you choose to make a purchase through our link, we receive a commission at no extra cost to you.

In our opinion, after receiving complaints from people scammed by TravelUp personally, we do not recommend booking your trip with TravelUp.

TravelUp is a tour and travel company that offers many holiday packages. They claim to provide one-of-a-kind vacations for those who want a fast-paced and exciting vacation, as well as those who want something more leisurely and relaxing.

They also state they offer a one-stop solution for your holiday to any imaginable destination in order to provide their customers with a broad selection of holiday destinations.

TravelUp is based out of the UK and was founded in 2004, and has grown remarkably fast. They have even been nominated for several awards in the last few years, including Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019 and their CEO picking up the EY Entrepreneur of the Year's Scale-Up award for London and the South region.

The agency has an IATA accreditation, providing approval to promote best practices recognized across the aviation industry worldwide. In addition, its package holidays are protected by its ATOL license (ATOL 7227) in the United Kingdom and its ARC license within the United States of America.

Many customers are unsure whether TravelUp is legit or not, so we have done some digging to find out more about this company. We have looked at their website content and customer reviews to see if any red flags have been raised that might cause concern.

What do the customers say?

The first place we went to look for information regarding TravelUp was review sites, such as Trustpilot and Feefo. These sites are popular places for people to find companies' customer reviews. Reviews on these sites can be extremely helpful in determining if a company is legit or not, so we decided to take a look.

On Trustpilot, TravelUp has an average rating of 4.2/5 stars. This is a pretty good score at first glance. There are thousands of people who have posted reviews on this site. While most of the ratings are positive, there were still some troubling things that came up.

What can we tell from the reviews?

The first thing to note is the customer reviews posted on the internet. These are a great indication of how a company operates, what kind of people they attract, and whether or not their claims about providing certain services are legit. Of course, it does need to be taken with a grain of salt, too, as we have had a personally great experience with many companies that have a host of negative reviews. Nonetheless, it helps get a fuller understanding of the business.

After going through these reviews, we found that a few recurring themes appeared to be raising some red flags.

First, many customers are unhappy with their customer service, claiming they can take days or even weeks to respond. One customer claims they had trouble contacting the company, and another states that their e-mails were constantly ignored. Many also mention being left waiting on the phone for long periods or holding forever before they were able to speak to someone.

Another recurring theme is that customers feel misled by what they say they will offer. Several people claim unexplained charges on cancellation, such as a £50.00 charge, even though the customer booked a Free Cancellation service. Many complain that they didn't receive the benefits they were promised with their package holiday. This seems to be a common problem, so it would be worth checking out what you are getting before booking a trip through TravelUp. One user even claimed to have found TravelUp's prices double that of other companies for the same holiday.

Lastly, we noticed from reviews that many customers complain of being offered different prices for similar trips at other times. This seems to be a sign that TravelUp may not be as transparent as they claim, and you should always make sure you are getting the best deal available before agreeing on anything with them.

What can we tell from their website?

The website is a great place to look for information about a company you want to investigate. If their website is professionally put together and seems pretty trustworthy, it might be safe to book with them. On the other hand, if their website is a bit shoddy or doesn't look professional, it might indicate that the company itself isn't as trustworthy as you would hope.

TravelUp's website is simple and easy to navigate, the UI/UX is good but not exceptional. Some users have suggested that they find it hard to navigate. For example, if you select a hotel, then decide that you don't like it and want to go back to the list. It recreates the list from scratch, which can be inconvenient and frustrating for some people. This issue can be solved by opening up each hotel in a new window/tab, but the website does not allow you to do so, which is problematic. And half of the hotels shown are 20km away from the city you are looking in. It limits your options.

The site does not make it obvious who is running the company. No information is given on the people on board, which some users found troubling, especially those with customer service issues. The lack of precise contact details can also be a problem if you need to get in touch with them quickly.

While the website isn't terrible, certain things do stand out. TravelUp claims to have the best deals on flights, hotels, and package holidays but is that true? Many of their customers have had issues with their customer service and the actual services.

Their website is easy enough to navigate, but some users suggest it can be hard to find specific information if you are unsure where it is.

So, what's the final consensus? It seems as though TravelUp is a company that pays close attention to its marketing but has not been able to live up to those promises.

If you find a deal that's way too good to miss out on, make sure to get in touch with them before booking anything. Check for customer reviews and any other sources of information that you can get your hands on.

The company appears to be legit, so if you want to give this start-up a shot, then take the plunge. But, to be fair to TravelUp, sometimes things go wrong in a business, and they learn from it and improve over time, so if they've lasted this long, maybe they will reach new heights as a company.

If you would like to try a more recognized travel booking brand, you can read about Expedia or Booking.com by clicking on the respective link.

Need some assistance for your trip? Send us a message and we will do our best to help you out.

Try to be as detailed as you can with exactly what you need help with so we can best serve you.

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Reviews 4.3.

94,308 total

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Was easy to book

Was easy to book our flights to Singapore. There was an issue with it accepting the - in my surname but called customer support and they assured me that leaving a space instead would be fine despite this not being on my passport. That fixed the issue and I was able to complete the booking. All took just a couple of minutes.

Date of experience : March 23, 2024

Reply from TravelUp

Good morning, Mr. Davies, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

I had a great experience with Travelup

I had a great experience with Travelup. At first, I was worried when I booked with them because my main airline informed me that no payment was made from Travelup and that my flight would be cancelled. That's when I started to read negative reviews which made me even more anxious. However, my overall experience ended on a positive side. I received my e-ticket within 72 hours and every time I called Travelup, I was assisted accordingly. I want to give a special shoutout to Faraz, the agent who helped me. He was very helpful and calmed me down while explaining the situation to me. Overall, I look forward to booking with Travelup again. While I understand that some negative reviews may be valid, I believe that the length of difficulty faced should also be taken into consideration."

Date of experience : March 21, 2024

Good morning, Wasif, Thank you so much for sharing your 5* feedback about our service. We are glad to hear that Faraz Ali's performance exceeded your expectations regarding your trip. We will make sure that our representative receives the recognition he deserves. Thank you for your compliment. Have a great day ahead. Regards, TravelUp

This is the first time I booked my…

This is the first time I booked my flight through travelup after reading several reviews about them. The booking was pretty straightforward and my tickets were confirmed and the e-tickets arrived the next day. A week after booking the tickets, o was randomly checking my flight schedule and noticed that the whole schedule had changed, so contacted the agents and they said that there was a major schedule change from the airline itself and that an email was sent to me few days ago, however, this email was in the junk and I never noticed it and it got deleted, so they immediately sent me another email and asked to respond to it and I did the same. Special thanks to Roy Edwards, who was so efficient in organising a new schedule for me which suited my needs. The next day my new flight schedule was emailed to me and I was relieved and happy. Two days later I also received the e-ticket for my new flight schedule. A big thanks to you Roy. Keep up your great work. I would definitely recommend travel up to book your flight journey.

Good morning, Ms. Lawrance, Thank you so much for sharing your 5* feedback about our service. We are glad to hear that Roy Edwards's performance exceeded your expectations regarding your trip. We will make sure that our representative receives the recognition he deserves. Thank you for your compliment. Have a great day ahead. Regards, TravelUp

Booking online was super slick and…

Booking online was super slick and easy, no extra charge for credit card use, and tickets issued in less than an hour (although the confirmation said up to 72 hours). So impressed. Happy customer here! Mr and Mrs Chant

Date of experience : March 19, 2024

Good evening, Mr. & Mrs. Chant, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website simple and easy to use. Thank you for booking with us & the complement. Regards, TravelUp

Made a flight booking but is it valid

Made a flight booking with ease but concerned that my PNR number is not on the first, of three) airline’s website “Manage my booking “. It appears on one airline website. Should I be concerned that it is not available on the first sector?

Date of experience : March 22, 2024

Good afternoon, Mr. Jones, Thank you for sharing your 4-star review. We apologsie for the inconvenience that you are not able to access your booking online. Our team will be more than happy to assist you. Please send us an email at [email protected], along with your booking reference. Regards, TravelUp

Travel Up So efficient.

Booked with them several times .Each time everything has been received within a few hours of booking.Would definitely recommend them.

Good afternoon, Ishwer Patel, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

Its a very first time I have used TravelUp and now waiting for bookings

Its a very first time I have used Travel Up, I wasn't too sure but looking at very recent reviews, I decided to go ahead to book family tickets using Travel Up. Booking procedure is pretty quick and easy. I will further update my experience once recieved booking confirmations. I hope it will be good experience.

Date of experience : March 17, 2024

Good morning, Mr. Islam, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website simple and easy to use. Thank you for your booking with us. Regards, TravelUp

I HAVE USED TRAVEL UP PREVIOUSLY AND…

I HAVE USED TRAVEL UP PREVIOUSLY AND THEY WERE EXCELLENT INCLUDING THEIR AGENT ZEESHAN SHEIKH AT THAT TIME. EASY TO BOOK AND DEAL WITH PROFESSIONAL TOO

Good morning, C Baker, Thank you so much for sharing your 5* feedback about our service. We are glad to hear that Zeeshan Sheikh's performance exceeded your expectations regarding your trip. We will make sure that our representative receives the recognition he deserves. Thank you for your compliment. Have a great morning ahead. Regards, TravelUp

Easy and smooth booking experience

Easy and smooth booking experience. Prices are okay but could be cheaper.

Date of experience : March 25, 2024

Good morning, Yasser Abuali, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website fares cheaper along with easy experience to use. Thank you for booking with us. Regards, TravelUp

Website was clear and easy to use

Website was clear and easy to use. Prices were transparent and simple. Received a confirmation email as soon as I made my booking.

Good afternoon, Ms. Heath, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website fares were good and easy to use. Thank you for booking with us. Regards, TravelUp

Very thankful to Samson Samuel

I recently bought a ticket to Rome but because of IT issues, I was unable to add my baby on the ticket, called travelup after 72hrs of receiving my ticket and Samson has been really helpful when I asked him to help me with this, it was sorted in less than 12hours and I’m really thankful for Samson because he was so kind and kept on checking in to make sure that everything was correct. Thank you Samson

Good afternoon, Janat Nassali, Thank you so much for sharing your 5* feedback about our service. We are glad to hear that Samson Samuel's performance exceeded your expectations regarding your trip. We will make sure that our representative receives the recognition he deserves. Thank you for your compliment. Have a great afternoon ahead. Regards, TravelUp

easy to use and good prices

it easy to book in the UK currency even it was an euro trip, avoiding conversion on my AMEX. flight already on my BA app

Date of experience : March 24, 2024

Good afternoon, Jadem, Thank you for your 5-star rating. Your feedback is appreciated. Thank you for booking with us. Regards, TravelUp

Helpful support staff

Helpful support staff - Shahbaz Siddique was a great help in helping make changes to my booking.

Date of experience : February 08, 2024

Good evening, Yasir, Thank you so much for sharing your 5* feedback about our service. We are glad to hear that Shahbaz Siddique's performance exceeded your expectations regarding your trip. We will make sure that our representative receives the recognition he deserves. Thank you for your compliment. Have a great evening ahead. Regards, TravelUp

Lots of hidden charges

The price stated was GBP 446 and the charge at payment was GBP 468.The never said there were any additional charges nor have they given details of it. That's frustrating. will never use them again.

Good morning Nasir, Please accept our apology for the inconvenience caused. We will request you to kindly check the type of the card used for your booking. Please be notified the card transaction fees are imposed by the financial institutions and are only applicable on business or specific cards. At the time of booking, before you proceed with the payment, dropdowns were displayed along with the percentage of fee deduction, so you can choose the type of card accordingly. Once the payment is submitted, the different mode of payment cannot be modified, and it is always the card holder’s responsibility to select the card wisely. Thank you for your co-operation. Regards, TravelUp

Computer Glitch

Booked flights with this company, got the booking reservation from the actual airline but travel up couldn't find my booking. Rang the Actual Airline customer service who could see my flights on their side put on hold.

Flown with them before

Flown with them before, easy and straight forward, fast response to emails.

Good afternoon, Ms. Eagle, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

Simple booking experience

A very simple booking experience. Have used this company for 5 years now, never had an issue

Good afternoon, Scotney Jarvis, Thank you for your 5-star rating. Your feedback is appreciated. Thank you for booking with us. Regards, TravelUp

reasonable easy website to navigate a…

reasonable easy website to navigate a little slow but happy.

Good afternoon, We are grateful that you chose to give us a 5* rating with your valuable time. However, we apologise for the slow performance of the site. Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected. Thank you for taking the time to share your experience with us. Regards, TravelUp

Spoken to kamran sajid

Spoken to kamran sajid, good overall service. He was very helpful in the process.

Good afternoon, Thank you for your 4-star rating. Kanran Sajid will be motivated after hearing your feedback and will strive to keep serving you ahead in the future. Regards, TravelUp

Terrible experience with this company…

Terrible experience with this company who offered us alternative flights following a flight change and booked us onto flights that do not exist and have refused to resolve this issue, and ignoring all contact. Be warned if you have any changes to your flights or cancellations you will not receive any help or support. Do not use this company! In addition to travel up's response. We were offered flights from Tokyo to London on City Airport after our flights were changed meaning we would miss our connecting flight we accepted this. When we received our tickets, they were for a different final destination. We notified travel up immediately that they had issued the incorrect ticket and the reported they would resolve the issue. It has now been over 3 months and we are still left with the incorrect ticket. To respond to our review with contact us, is unbelievable. We have been contacting your admin team, one of your managers Gary Smith and even your CEO, mr Shah on almost a daily basis for the past 3 months and we have been totally ignored. You have provided a disgraceful service. If you are reading this review, please I implore you not to use this company! Still over 13 weeks later no resolution and no responses to our letters or emails no response since they replied to our last review asking us to contact them.

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