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RACQ

RACQ Travel Insurance

Our verdict: racq offers a variety of travel insurance policies to suit multiple needs and budgets..

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Summary of RACQ International Premium policy

How does racq travel insurance cover covid-19, what policies does racq offer, here's a breakdown of racq travel insurance features, standard features, optional add-ons, how to make an racq travel insurance claim, here's the bottom line about racq travel insurance, frequently asked questions, request travel insurance quotes and compare policies.

Destinations

  • There's no additional premium if you want motorcycle or moped cover on your comprehensive international policy.
  • RACQ's premium international policy offers unlimited emergency expenses (within reason).
  • While RACQ does cover expenses related to COVID-19, claims have a combined cap of $3,500 (with the exception of medical and funeral).

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Table updated September 2023

RACQ offers a broad range of protection against unexpected costs related to COVID-19, including:

  • Overseas medical, hospital and emergency costs.
  • Funeral expenses, up to $20,000
  • Emergency expenses if you're quarantined due to close contact of a COVID-19 case or your travelling companion is diagnosed with COVID-19.
  • Cancellation fees and lost deposits due to any COVID-19 related event outside of your control.
  • Additional expenses if your trip is disrupted due to any COVID-19 related event outside of your control.

However, there is a combined cap of $3,500 for all expenses, with the exception of medical hospital, emergency and funeral costs.

There are also some scenarios that are not covered by RACQ, including if you ignored medical advice or knowingly put yourself in contact with someone who had COVID-19.

RACQ offers four international policies - Premium, Standard, Saver, and Annual Multi-Trip. It also offers three domestic travel insurance policies - Domestic, Domestic Cancellation and Rental Car Excess Only.

Travel plane luggage passport

Annual Multi-Trip

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Domestic Cancellation

Luggage

Rental Car Excess Only

The insurer of this product is Tokio Marine & Nichido. It comes with a cooling-off period of 21 days and choice of $250 standard excess for international plans.

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These are some of the main insured events that RACQ will cover. These benefits apply across all international policies.

  • Overseas medical treatment
  • Lost, damaged or stolen property
  • Trip cancellation or amendment
  • Additional accommodation and transport
  • Theft of money
  • Luggage and travel delay
  • Kidnap and hijack
  • Personal liability
  • Accidental death

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RACQ also offers two add-on options so you can tailor your policy if required.

  • Rental vehicle excess cover. If your rental vehicle is damaged, this benefit will cover the cost of the insurance excess. Does not apply to campervans, motorbikes or scooters.
  • Ski and Winter Sports Cover. Cover in case you're injured on the slopes, plus additional risks such as equipment hire, piste closure, and avalanche.
  • Cruise Cover Extends your insurance policy to cover cruises, medical treatment on board, and marine evacuation.

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Unfortunately, travel insurance doesn't cover everything. Generally, RACQ will not pay your claim if it relates to:

  • Unlawful, wreckless or unreasonably unsafe behaviour by you.
  • Behaviour while you were drunk or under the influence of drugs
  • Expenses related to a pre-existing medical condition, if not listed on your policy
  • An act of war, invasion or revolution
  • You being unfit to travel or travelling against medical advice
  • If you travel to an area despite a Department of Foreign Affairs and Trade (DFAT) has issued a 'DO NOT TRAVEL' advisory being in place
  • Childbirth or pregnancy complications before the 26th week of gestation or if you have had previous pregnancy complications
  • Any errors, mistakes or omissions in booking arrangements, or failure to obtain the relevant visa, passport or travel documents
  • You riding a motorcycle without a current Australian motorcycle licence
  • An elective medical or dental treatment , cosmetic procedure or body modification (including tattoos or piercing)
  • Self-inflicted injury or illness, suicide or attempted suicide

This is not an exhaustive list. Make sure you review the RACQ PDS for a detailed breakdown of what won't be covered, found under its list of general exclusions .

The quickest way to make your claim is through RACQ's 24/7 online portal. Register with the email address you used to buy your policy, and RACQ will email you with instructions.

Alternatively, you can claim on your RACQ travel insurance policy over the phone, by calling 1300 207 371 or +61 2 8055 1696.

RACQ's Premium international policy offers a great range of benefits, including an impressive $10,000 limit for insolvency, $10 million for legal liability, and unlimited emergency expenses.

Members also enjoy additional perks such as discounted pet boarding, car hire, and even movie tickets.

One of the few drawbacks for RACQ policies is the $3,500 cap on COVID-19 related claims (with the exception of medical, emergency and funeral.) While this may be more than enough for some travellers, it may fall short for others.

If you're still not sure about RACQ, you can compare other travel insurance companies here .

What if I change my mind about RACQ travel insurance?

You have 21 days from the date of issue to change your mind, as long as you haven't started your trip and don't want to make a claim. Just let RACQ know and you'll get a full refund.

Is there an age limit for RACQ travel insurance?

Cover is available to travellers over the age of 18.

Can I get a RACQ travel insurance policy as a non-resident?

Yes, temporary residents over the age of 18 can get a RACQ travel insurance policy. You'll just have to hold a current Australian visa (not a tourist, study or working holiday visa) which will remain valid throughout your entire trip. You'll also need a return ticket, have a primary place of residence in Australia, and you must purchase your policy before you leave Australia.

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  • RACQ International Premium, International Standard, International Saver, Annual Multi-trip, Domestic, Domestic Cancellation and Rental Car Excess Travel insurance information page
  • RACQ International Premium, International Standard, International Saver, Annual Multi-trip, Domestic, Domestic Cancellation and Rental Car Excess Travel insurance information PDF
  • RACQ International Premium, International Standard, International Saver, Annual Multi-trip, Domestic, Domestic Cancellation and Rental Car Excess Travel insurance TMD

racq travel insurance contact number

Nicola Middlemiss

Nicola Middlemiss is a contributing writer at Finder, with a special interest in personal finance and insurance. Formerly a business and finance journalist, Nicola has written thousands of articles helping Australians better understand insurance and grow their personal wealth. She has contributed to a wide range of publications, including Domain, the Educator, Financy, Fundraising and Philanthropy, Insurance Business, MoneyMag, Mortgage Professional, Yahoo Finance, Your Investment Property, and Wealth Professional. Nicola has a Tier 1 General Insurance (General Advice) certification and a Bachelor's degree from the University of Leeds.

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Home > Travel Insurance > RACQ Travel Insurance Review

RACQ Travel Insurance Review

Learn more about RACQ’s travel insurance policies to find out about their coverage and fees and compare them with other insurers today.

racq travel insurance contact number

Fact checked

Far from just providing roadside assistance to Queensland motorists, the Royal Automobile Club of Queensland (RACQ) offers banking, home, car and travel insurance to millions across Australia. The Brisbane company was founded almost 120 years ago and has more than 1.7 million members today.

Savvy can help you compare RACQ's policies with those of other insurers in the market by breaking down their insurance products for you. You'll be able to weigh up factors such as inclusions and exclusions, claim limits and premiums.

Find out more about what RACQ offers by comparing with Savvy and grab a quote today.

*Please note that Savvy does not represent RACQ for its travel insurance products.

racq travel insurance contact number

More about RACQ travel insurance

What travel insurance policies does racq offer.

RACQ offers several travel insurance policies , including:

  • International Premium: RACQ’s most comprehensive international policy provides unlimited hospital and medical expense coverage, as well as coverage in other areas such as luggage and cruise insurance. You’ll also get 24/7 emergency assistance, whether holidaying in Jamaica or taking a much-needed trip to New York. This policy comes with limited coverage for COVID-19-related costs, which includes reimbursement of medical treatment and any cancellation fees or booking deposits if you need to cancel due to testing positive.
  • International Standard: this policy offers fewer benefits than RACQ’s premium policy. For those who choose this option, you’ll miss out on COVID-19 benefits, but you’ll still get coverage for medical treatment, travel delays, personal liability and cancellation fees.
  • International Saver: designed for those travelling on a budget, this policy covers total medical costs, some emergency expenses, loss of luggage and personal liability. However, you won’t be reimbursed for the excess on a rental car or any cancellation costs.
  • Annual Multi-Trip: this type of multi-trip insurance policy will cover all your getaways within a specific 12-month period, making it ideal for frequent fliers. All the coverage of RACQ’s premium plan is included, plus you can choose a maximum trip length of up to 60 days.
  • Domestic: this policy provides the broadest level of cover for those sticking close to home for their holiday. This domestic travel insurance policy covers you for some COVID-19-related expenses, such as cancellation and damage to your bags or personal items. You’re also covered if you’re on a cruise and must evacuate the ship because of a medical emergency.
  • Domestic Cancellation Only: this coverage protects you for up to $1,000 per person if you’re required to alter or cancel your domestic travel plans due to unavoidable circumstances. This will cover the cost of things like cancellation fees, lost deposits and prepaid tickets.
  • Rental Car Excess Only: as the name suggests, this provides you with up to $8,000 in rental car excess cover. COVID-19 coverage doesn’t apply to either of the domestic “only” policies.

When you’re shopping around for travel insurance quotes online, it can be easy to get overwhelmed by the many options available to you. That’s why, whether you’re taking a holiday to Nepal or a trip up to Broome, it’s important to compare your options with Savvy so you can get the best deal on the market.

What optional extras are available through RACQ?

Like many other travel insurance companies, RACQ offers optional extras for both international and domestic getaways. These include:

  • Skiing and winter sports cover: for an extra cost, you can include this snow and winter sports package on your travel insurance policy to protect you when you’re carving up the snow-capped ski fields. The benefits of this policy include the renting of equipment, slope closure, avalanches and poor weather. You can also claim lost ski lift tickets or medical costs if you injure yourself while you’re carving up the slopes.
  • Choose your excess: this add-on allows you to choose how much you pay if you need to make a claim, which could potentially make the cost of your travel insurance cheaper. You would normally have to pay an excess of $250, but you can opt for less.

What exclusions should I be aware of when buying travel insurance through RACQ?

The purpose of travel insurance may be to protect you while you’re on holiday, but policies don’t offer endless coverage. That’s why it pays to check where your policy draws the line on cover to ensure you have the right one for your trip. RACQ has a range of exclusions, including:

  • Trekking at more than 3,000 metres
  • The breakdown of a marriage, relationship, or friendship
  • Medical treatment for an unapproved pre-existing medical condition
  • Travelling for medical tourism
  • Intentionally injuring yourself
  • Ignoring the Australian government’s ‘do not travel’ warnings for a specific country
  • Travelling against the advice of doctors
  • Acts of terrorism or war

If you’ve found a policy that catches your eye, make sure you review the Product Disclosure Statement (PDS) before you set your decision in stone.

What we think of RACQ travel insurance

What we like, $10 million personal liability cover.

RACQ offers you coverage up to $10 million if you’re found personally liable for damage of property or the injury of another person, which is almost double that of its competitors.

Competitive discounts for members

Just for being an RACQ member, you can receive a 20% discount on your travel insurance policy. This is quite competitive, given many other member organisations offer discounts of between 10% and 15%.

Ample policy options

RACQ offers up to seven different travel insurance options for international or domestic holidays which can suit travellers of most budgets.

What we don't like

Limited covid-19 coverage.

While many travel insurance providers offer COVID-19-related coverage across multiple policy levels, RACQ exclusively offers it on their premium and domestic policies.

Few optional extras

In most cases, providers offer you optional extras for motorcycle riding or adventure activities. However, RACQ only offers extra coverage for winter sports , such as skiing or snowboarding.

Acts of terrorism not covered

Some travel insurance companies will offer coverage for medical costs if your destination is struck by a terrorist attack. However, RACQ rules out cover completely for any terrorist activity.

Types of travel insurance

International.

International travel insurance can offer cover for a range of events, including medical expenses, lost luggage or items, cancellation fees and more when you're overseas and a long way from home.

If you're journeying within Australia, domestic policies are designed to offer many of the same protections as international travel insurance (with the exception of medical expenses).

Single trip

The most standard and common type of travel insurance, this policy can cover you for one trip starting and ending in Australia (and is available for both international and domestic travel).

Annual multi-trip

As the name suggests, this type of travel insurance covers multiple trips over a 12-month period. Depending on your insurer, you may be able to take an unlimited number of trips up to 90 days each.

You don't have to have a return ticket booked to take out cover while you're overseas. One-way travel insurance enables you to access cover without a set end date, such as if you're moving temporarily.

You may need to take out specialist coverage if you're setting sail on a cruise. Fortunately, cruise insurance can cover emergency evacuation, cabin confinement and more.

Just because you're older doesn't mean travel insurance isn't still important. If you qualify for cover, seniors' travel insurance can offer greater peace of mind for included events while you're travelling.

Adding winter sports or ski cover to your policy can add protection against damage to your equipment, piste closure due to bad weather and activities such as back-country skiing, heliskiing and more.

Adventure sports

Looking to enjoy some adventure sports on holiday? An adventure sports pack can grant you cover for a range of activities, such as hiking, scuba diving and motorcycle or scooter riding.

Jetsetting with the whole clan in tow? Some insurers offer family travel insurance, which enables you to include yourself, your partner and your dependent children under one policy to help you save.

If you're travelling interstate or overseas with your partner (or simply another friend or family member), you may be able to access a discount by taking out a joint or duo travel insurance policy.

Why compare travel insurance with Savvy?

Reputable insurance partners, fast and convenient online process.

You can complete the quote, comparison and purchase process online through Savvy quickly and easily.

Competitive quote costs

Regardless of the type of insurance you’re looking for, we can help you compare between competitive quotes.

Frequently asked questions about RACQ travel insurance

If something goes wrong while you’re on holiday, you can make a claim 24/7 through RACQ’s website or over the phone by following a few simple steps:

  • Double-check with the PDS that your claim is covered
  • Log onto RACQ’s online portal
  • Provide ample details on your claim form
  • Gather supporting evidence about your claim, such as medical or police reports and any receipts
  • Submit your claim form. RACQ’s website says it will take up to ten working days for it to be assessed

Yes – RACQ offers limited coverage for those who are carrying a child on holiday . The travel insurance provider may accept claims of unexpected complications up to the 26th week of gestation or for childbirth due to an accident or injury. You will also be covered automatically for single, uncomplicated pregnancies. However, all other pregnancies require a medical assessment to be covered.

The cost of travel insurance is based on several factors, including:

  • Destination
  • Level of cover
  • Any optional extras you choose
  • Pre-existing medical conditions you need to disclose
  • The policy excess you choose
  • The type of insurer and insurance policy you buy

The most notable difference between multi-trip and single-trip travel insurance policies is that one covers you for multiple holidays over 12 months and the other only covers you for a single getaway. In contrast, a one-way travel insurance policy covers you for taking a single trip without a return ticket booked. You may also be able to extend a one-way policy for an extra 12 months if you pay an additional cost.

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RACQ Standard review

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This is the provider of the insurance product and correlates with the Financial Services Provider (FSP) as registered with the Australian Financial Complaints Authority. You can look up your insurer's provider in the AFCA comparative tables to see how common it is for consumers to bring a travel insurance dispute to AFCA about them.

In years (up to and including the number stated). For policies listed as '100+', there is no age limit.

Maximum age for dependants listed on the policy. In years (up to and including the number stated).

Does the policy list pre-existing medical conditions that are automatically covered.

Does the policy cover pre-existing medical conditions that are not listed as automatic cover on the policy (on application and subject to approval)

The lower the number, the better. It's the time period before booking your trip that a medical condition would be covered if you've had no symptoms,  medication or treatment (as long as that condition isn't specifically excluded). If for example, your condition last showed symptoms 18 months ago, but the time period here is 12 months, then you'll be covered subject to the other conditions of the policy.

Are claims covered that arise from pregnancy or pregnancy complications?

Until which stage pregnancy is covered for single births (up to and including).

Are medical costs covered for the mother if childbirth occurs up to the maximum pregancy stage

Limit for medical and emergency evacuation and repatriation expenses for illness or injury.

Expenses for an accompanying person such as a member of the travelling party, a friend or a close relative (not necessarily listed as insured on the certificate of insurance) to travel to the sick policyholder overseas, remain with them in hospital and accompany them home during an emergency repatriation.

Daily hospital cash allowance per person.

Minimum number of hours the insured must be continuously hospitalised before receiving the hospital cash allowance.

Limit for dental as a result of an accident.

Limit for dental as a result of sudden and acute pain.

Limit for overseas funeral costs and the return of mortal remains per deceased person, in the event of the death of the policy holder. There may be a separate limit for 'return of mortal remains' and 'overseas funeral costs', so check the policy terms for more details.

Limit for additional accommodation and travel expenses if the policy holder cannot travel due to injury or sickness.

The limit for additional travel expenses per person if travel is interrupted by an insured event (not including injury or sickness as that is covered separately under 'Additional travel expenses for injury or sickness'). Cover is assessed on individual circumstances.

Whether the policy covers you for additional travel expenses per person if travel is interrupted due to a lost or stolen passport or travel documents. Cover is assessed on individual circumstances.

Whether or not the policy covers you for additional accommodation and travel expenses if you need to curtail travel due to the serious illness or injury of a relative at home. May be subject to assessment of pre-existing conditions for the relative.

Limit for resumption of a journey interrupted due to the serious illness, injury or death of a relative. May be subject to assessment of pre-existing conditions for the relative. Check the policy terms for more details. 'Cancellation cover chosen' means variable cover options are available.

Whether the policy covers you for cancellation or amendment expenses.

Limit for cancellation or amendment expenses. 'Cover chosen' means variable cover options are available.

Limit for cancellation expenses for transportation bought using frequent flyer points.

Limit for travel agent cancellation fees.

Whether the policy covers you for losses arising out of insolvency of a travel services provider (e.g. airline, accomodation provider, bus line, shipping line, railway company, motor vehicle rental agency). Cover is assessed on individual circumstances.

Whether the policy covers you for cancellation expenses due to insolvency of a travel agent. Cover is assessed on individual circumstances.

Whether the policy covers you for cancellation expenses due to unexpected/involuntary retrenchment. Cover is assessed on individual circumstances.

Whether the policy covers you for cancellation expenses due to cancellation of pre-arranged leave from work for members of the Defence Force and Federal, State or Territory Emergency Services. Cover is assessed on individual circumstances.

Whether the policy covers you for cancellation expenses due to cancellation of pre-arranged leave from work for non-emergency services occupations. Cover is assessed on individual circumstances.

Are stolen or damaged personal belongings covered

The overall limit for stolen or damaged personal belongings.

Limit for a single unspecified item.

Limit per item for a video or photo camera. Cover is assessed on individual circumstances.

Limit for a laptop or tablet. Cover is assessed on individual circumstances.

Limit for a smartphone. Cover is assessed on individual circumstances.

Limit for any prescribed medications. Cover is assessed on individual circumstances.

Overall limit for specified items, available for an extra premium. Cover is assessed on individual circumstances.

Cover for belongings locked in a luggage compartment of a car out of sight during the day. Cover is assessed on individual circumstances.

Cover for belongings locked in a luggage compartment of a car out of sight overnight. Cover is assessed on individual circumstances.

Cover for valuables such as laptops, tablets, mobile phones, jewellery or cameras locked in the luggage compartment of a car. Cover is assessed on individual circumstances.

Cover limit per person for lost or stolen cash. Cover is assessed on individual circumstances.

Overall limit for a single person for baggage lost temporarily. Cover is assessed on individual circumstances.

The minimum period of time in hours before which cover applies for temporarily lost baggage. Cover is assessed on individual circumstances.

Limit for additional travel expenses to reach a special event such as a wedding, conference or sporting event on time if the scheduled transport is cancelled or delayed.

Limit for additional travel expenses to reach pre-paid travel arrangements on time if the scheduled transport is cancelled or delayed. Cover is assessed on individual circumstances.

Whether the policy is automatically extended if your journey is extended due to unforeseen circumstances.

Limit for additional meal and accommodation expenses if scheduled transport is delayed.

The minimum number of hours before transport delay is covered. Cover is assessed on individual circumstances.

Limit per person per 24-hour period for this transport delay. Cover is assessed on individual circumstances.

Is the collision damage excess for a hire car covered?

Limit for collision damage excess for a hire car. Cover is assessed on individual circumstances.

Does the policy cover cancellation and additional expenses for claims due to transport incidents like mechanical breakdown and accidents?

Does the policy cover cancellation and additional expenses for claims due to strikes?

Does the policy cover claims due to mental health illness experienced for the first time on the trip, and not classified as an ongoing or existing medical condition?

Does the policy cover claims due to COVID-19?

Does the policy cover claims due to pandemics other than COVID-19?

Does the policy cover claims due to natural disaster?

Does the policy cover claims due to civil unrest?

Does the policy cover claims due to terrorism?

Does the policy cover claims due to war?

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Compare International Travel Insurance 2024 | CHOICE

Roadside assistance

racq travel insurance contact number

RACQ Roadside Assistance: We’re there when you need us

Queenslanders have always counted on RACQ to come to their rescue. As we’re moving in smarter more sustainable ways, our roadside assistance products now cover everything from e-scooters, motorbikes, cars, EVs, RVs and more.  

  • 24/7 roadside assistance across Queensland
  • We rescue over 2,000 drivers a day*
  • 33-minute average response time from the state’s largest roadside fleet*
  • We help over 92% of drivers get back on the road*

Whether you travel locally or enjoy road-tripping around the country, RACQ has a product to suit you.

Buy roadside now  

Need help now?

I have racq roadside assistance.

Use our roadside app or request help online. If you have RACQ Everyday Lite, call 13 1111 for help.

I’m a new customer

Buy roadside from $116. Additional join on road fee applies ($140 non-members, $60 members).

Roadside assistance options

Racq everyday lite.

For e-scooters, e-bikes, mobility scooters, wheelchairs and more.

RACQ Everyday

For commuters who travel short distances.

RACQ Everyday Plus

For drivers who want extra cover when out and about.

RACQ Ultra Care

For drivers who travel long distances.

RACQ Ultimate Care

For travel across Australia with your car or caravan.

For drivers with RVs or larger vehicles.

Roadside towing a car

Other roadside assistance options

  • Locked keys in car
  • Upgrade in My RACQ
  • Changes to RACQ Roadside Assistance products
  • Roadside assistance terms and conditions (policies bought or renewals generated^ on or before 29 March 2023)
  • Roadside assistance terms and conditions (policies bought or renewals generated^ from 30 March 2023)

Why choose RACQ Roadside Assistance?

Manage my roadside, roadside assistance faqs, things to note.

Terms, conditions and exclusions apply, for full details read the Roadside Terms and Conditions.

*Figures based on FY23 statistics.

^Renewals are generated 45 days prior to their expiry date. 

+ Offer is available to Queenslanders between the ages of 16-20 years old only. Discount only applies to the first Roadside Assistance product. Offer is available until further notice, subject to change without notice and may be withdrawn at any time. Terms, conditions, and exclusions apply, for full details read the Roadside Terms and Conditions.

Prices valid from 30 March 2023.

RACQ Operations collect, process, use and disclose information about RACQ members in accordance with our Privacy Policy and Credit Information Management Policy .

We use cookies and other technologies to understand and improve your browsing experience. By using our site, you agree to us collecting this information and to our  Privacy Charter .

Retail stores

  • Fuel prices
  • Help & support

RACV employees serving customers in the Knox retail store.

Find your answer online or by connecting with us

Are you looking for help with...

  • Updating personal details
  • Making a payment
  • Amending car insurance
  • Making an insurance claim
  • Updating direct debit details
  • Replacing a car on roadside assistance
  • Checking what you’re covered for
  • Finding a Certificate of Insurance
  • Accessing documents

Get in touch with us

Emergency roadside assistance.

Broken down? Out of petrol? We’ll send help to get you back on the road.

General enquiries

You can send an online enquiry anytime or call us between 7am to 11pm, including weekends and public holidays.

Insurance claims

If you have any questions, or you’d rather chat to someone on the phone, the claims team are ready to help.

Couple plan and budget to buy their new home.

What you can do online

Explore your online account to view or manage your details and products anytime, such as tracking a claim or making a payment.

More ways to connect with us

Visit one of our stores across Victoria for in-person assistance.

  • Find a store

Interpreter services

Talk to us in your preferred language with access to over 160 languages. We also have a dedicated Mandarin speaking team.

  • Get language support

Hearing impaired services

If you are deaf, hard of hearing or have a speech impairment, you can use teletypewriter services to contact us.

  • Call 13 36 77

Calling from overseas

Are you currently outside of Australia? We’ve made it easy for you to reach us.

  • Call +61 3 8627 0122

We’re here to listen. You can share a compliment, suggestion or complaint.

  • Find out how

Need help with something specific?

Claim online You can claim online for car insurance, home insurance, caravan and trailer insurance, and motorcycle insurance. You can manage your claim and pay your excess online as well. 

For travel insurance, you can make a claim within the travel insurance portal .

Find out how to prepare for and make a claim. Take a look at our handy claims guides:

  • vehicle insurance claims
  • home insurance claims
  • travel insurance claims.

Over the phone For motor, home, boat, business and caravan insurance claims, call 13 19 03 .

For travel insurance claims, call 1300 207 387 .

RACV Club members can contact our locations by phone, post or email.

If you prefer, you can send us an enquiry and we’ll get back to you shortly.  

RACV Club Membership Call:  1300 501 501 Email:  [email protected]

Our locations

City Club Call  03 9944 8888 .

Healesville Country Club & Resort Call  03 5962 4899 .

RACV Resorts

You can contact one of our resorts by phone or email.

If you prefer, you can  send an enquiry  direct to a resort, and the team will respond shortly. 

Cape Schanck Resort Call:  03 5950 8000 Email:  [email protected]

Cobram Resort Call:  03 5871 9700 Email:  [email protected]

Goldfields Resort Call:  03 5345 9600 Email:  [email protected]

Healesville Country Club & Resort Call:  03 5962 4899 
 Email:  [email protected]

Hobart Hotel Call:  03 6270 8600 Email:  [email protected]

Inverloch Resort Call:  03 5674 0000 
 Email:  [email protected]

Noosa Resort Call:  07 5341 6300 
 Email:  [email protected]

Royal Pines Resort Call:  07 5597 8700 
 Email:  [email protected]

Torquay Resort Call:  03 5261 1600 
 Email:  [email protected]

Cars and transport

Drive School 

If you’re looking for a driving instructor, search online to find one suited to any learner driver. 

For further help, call 1300 788 229 .

Roadside Assistance

To get help for roadside emergencies, call 13 11 11 . 

If you have Total Care or Extra Care, you can call the priority line on 1800 333 300 .

Emergency trades

If you have a home emergency, call 13 46 63 . We’ll send a qualified plumber, locksmith or electrician to you fast. 

Learn more about what we can help with.

Home repairs and improvements

If the job is not urgent, such as painting a wall or installing a light, you can book a tradie online and get the work done at a later time.

Home security or Smart home

Call 13 27 56 or discover more about home security.

Travel and experiences

Travel insurance claims

You can make a travel insurance claim 24/7 in the  online portal . Otherwise, contact the claims team on  1300 207 387  for help.

To learn more on how to make an RACV Travel Insurance claim, see our  online guide .  

RACV Travel and Experiences

Call  13 13 29 . Explore  travel options, like international 
driving permits, car hire and attraction tickets.

Tours and cruises

Call  1800 850 888 . Browse  tours  and  cruises .

Car and personal loans

You can manage an existing loan online, including check your loan balance, view transaction summary or request a payout quote.

For further help with your loan, call us on 13 15 60 .

Salary solutions

Call 1800 680 180 .

RACV Corporate

RACV Community Foundation 

Call  (03) 9790 2919 .

Head Office

Call  (03) 9790 2211 .

Media Enquiries

Call  0417 041 398 .

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  1. Travel Insurance

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COMMENTS

  1. Travel Insurance

    RACQ offers many convenient ways for you to get in touch with us. Contact us online. Fill out our enquiry form and we'll get back to you. Talk to our Travel team at selected store locations. Find your local RACQ Travel store. Speak to a travel insurance agent over the phone. Call us on 1300 338 821, 7 days a week.

  2. RACQ Insurance

    RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548).

  3. RACQ Insurance Claims

    RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548).

  4. Roadside Assistance, Insurance, Banking, Motoring, Travel

    Help and contact. RACQ helps you and Queensland get ahead. When you see all the ways RACQ is making a positive difference, you know that together we're a force for good. ... Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general ...

  5. PDF Travel Insurance

    About RACQ Travel Insurance RACQ wants You, Your family and loved ones to travel safely, wherever You go. Our first priority is to our members. RACQ has partnered with a large global insurer to offer You quality care, 24 hour assistance and protection when You travel within Australia and overseas. Contacting RACQ RACQ Sales and General Enquiries

  6. RACQ Traveller Insurance

    Please contact our claims team on 1300 207 371 and we'll happily take your details to lodge a claim and guide you through the claim process. Lodge a claim online. The quickest way to lodge a claim on your RACQ Travel Insurance policy is using our online claim lodgement which is available 24/7. Follow these easy steps to lodge your claim online:

  7. RACQ Travel Insurance

    How to make an RACQ Travel Insurance claim. The quickest way to make your claim is through RACQ's 24/7 online portal. Register with the email address you used to buy your policy, and RACQ will ...

  8. RACQ Traveller Insurance

    How can I contact RACQ to enquire about Travel Insurance? ... You must select the appropriate number of days that will cover any trip you may take during the 12 month period at the time of purchase. ... (ABN 80 000 438 291 AFSL 246 548) is the issuer of RACQ Travel Insurance. The 'RACQ Travel Insurance - Combined Financial Services Guide and ...

  9. RACQ Travel Insurance Review

    RACQ offers several travel insurance policies, including:. International Premium: RACQ's most comprehensive international policy provides unlimited hospital and medical expense coverage, as well as coverage in other areas such as luggage and cruise insurance. You'll also get 24/7 emergency assistance, whether holidaying in Jamaica or taking a much-needed trip to New York.

  10. RACQ Traveller Insurance

    Tokio Marine & Nichido Fire Insurance Co Ltd (ABN 80 000 438 291 AFSL 246 548) is the issuer of RACQ Travel Insurance. The 'RACQ Travel Insurance - Combined Financial Services Guide and Product Disclosure Statement' (PDS) which includes the policy wording, is available here.Any financial advice provided by RACQ which is set out above is general in nature only, and does not take into account ...

  11. RACQ Traveller Insurance

    Where it provides financial services in relation to RACQ Travel Insurance (such as financial advice or arranging for the issue of insurance), RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as Authorised Representatives of the issuer of the insurance, Tokio ...

  12. RACQ Traveller Insurance

    Please contact us if You have any questions or require any further information or clarification on cover. ... Where it provides financial services in relation to RACQ Travel Insurance (such as financial advice or arranging for the issue of insurance), RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd ...

  13. PDF Travel Insurance

    RACQ Travel Insurance c/o TMNFA GPO Box 4616, Sydney NSW 2001 24 Hour Emergency Assistance while overseas Phone +61 2 8055 1696 (reverse charges accepted from the overseas operator) Words with special meanings Within Your travel policy certain words have definite meanings that are capitalised and in italics. Words

  14. RACQ Standard Review

    We independently review and compare RACQ Standard against 90 other international travel insurance comparison products from 27 brands to help you choose the best. ... The lower the number, the better. It's the time period before booking your trip that a medical condition would be covered if you've had no symptoms, medication or treatment (as ...

  15. PDF Travel Insurance

    RACQ Travel Insurance c/o TMNFA GPO Box 4616, Sydney NSW 2001 24 Hour Emergency Assistance while overseas ... please contact Us and note there may be an impact ... The Annual Multi-Trip offers: • Annual cover for an unlimited number of Trips over a 12 month period • A maximum duration limit of either 30, 45 or 60 days per Trip (or the ...

  16. RACQ Travel reviews

    RACQ rejected the total claim … I have to contact them a number of times to get any action. Their customer service was appalling - timeframes and promises were NEVER met. Definitely not recommended. ... We took out RACQ travel insurance from Australia to Greece in august 2022. During one stop for a week, our accomodation had absolutely no ...

  17. RAC Travel Insurance

    Alternatively for general customer service you can. Call us on 1300 655 179. Email us at [email protected].

  18. Roadside Assistance

    24/7 roadside assistance across Queensland. We rescue over 2,000 drivers a day*. 33-minute average response time from the state's largest roadside fleet*. We help over 92% of drivers get back on the road*. Whether you travel locally or enjoy road-tripping around the country, RACQ has a product to suit you.

  19. RACQ

    At RACQ Sunshine Plaza, you can access all RACQ products and services including Membership, Assistance, Banking, Insurance and Travel. Members can also purchase discounted theme park tickets, movie tickets and more in-store, making their store your one stop shop. Visit the team in-store from 30 June. Store Information. Closed.

  20. PDF Travel Insurance

    About RACQ Travel Insurance RACQ wants You, Your family and loved ones to travel safely, wherever You go. The first priority is to our members. RACQ has partnered with a large global insurer to offer You quality care, 24 hour assistance and protection when You travel within Australia and overseas. Contacting RACQ RACQ Sales and General Enquiries

  21. Contact RACV By Phone, Email, Online, or In-Store

    Travel insurance claims. You can make a travel insurance claim 24/7 in the online portal. Otherwise, contact the claims team on 1300 207 387 for help. To learn more on how to make an RACV Travel Insurance claim, see our online guide. RACV Travel and Experiences. Call 13 13 29. Explore travel options, like international driving permits, car hire ...