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News : travel solutions network to recruit more homeworkers after securing new operator partnership.

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London, UK, Jan 10, 2024 - Travel Solutions Network (TSN) plans to recruit more sales agents before July after agreeing a deal with Thomas Cook to run its in-house call centre.

In October, TSN announced a partnership with easyJet holidays to offer increased booking support to customers.

To accommodate recent growth, TSN said it hopes to recruit more homeworkers, taking the total beyond 150.

Chief operating officer Lindsey Winterburn said: "Critical mass was always going to be important, and now we have exceeded this; expansion becomes much easier as we have enough flexible staffing capacity to onboard new partners quickly and easily.

"This creates a unique opportunity to support even more travel businesses, who are finding it increasingly difficult to recruit experienced travel staff for their call centres."

TSN was set up during the pandemic with the intention of giving experienced agents the tools to run their own homeworking businesses, which they could supplement by providing overflow call centre support to help firms keep up with booking demand.

Homeworkers sign non-disclosure agreements upon joining TSN and are contractually obliged to keep the two revenue streams and customers separate.

Winterburn said: "Winning the contract to run easyJet holidays call centre clearly attracted a lot of attention in the UK travel trade and persuaded many more travel brands to look at the extensive benefits of our model.

"I am happy to announce that we have now secured an agreement to work with Thomas Cook to support to their in-house call centre."

Chief executive Garry Winterburn noted how virtual call centre commissions were an "attractive top-up income for homeworkers".

"Virtual Call Centre commissions are paid on booking, which when combined with good volumes of convertible calls, makes it an attractive top-up income for homeworkers," he said.

"TSN’s ability to offer this secondary income stream and market leading commissions share of up to 80% on the homeworkers own business, is why we have been able to recruit and expand so fast over the last nine months."

Posted by Veronica Silva Cusi, news correspondent Source: https://www.ttgmedia.com

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Posted by Lee Hayhurst on Sep 28th, 2022 at 11:25

U-See Technologies to bring video conferencing sales platform to travel with Travel Solutions Network

Face-to-face remote selling technology, developed for the property sector during the COVID lockdown, will be used by the sales outsourcing and fulfilment homeworking start-up to offer customers a more immersive and personalised retailing experience

Online video selling platform U-See Technologies is poised to take its first step into travel having agreed a partnership with homeworking start-up Travel Solutions Network (TSN) .

The tie-up sees TSN look to exploit one of the COVID pandemic’s big trends, video conferencing which brought services like Zoom and Microsoft Teams to millions.

TSN, established by CTS Outsourcing Solutions founders Garry and Lindsey Winterburn in February, will go live on the U-See platform next week giving its homeworkers access to what it believes is the future of remote selling of travel online.

Tim Conniff, founder and chief executive of U-See Technologies, developed the platform after being approached by a property developer during the COVID pandemic.

He said it needed to continue selling its properties but because of lockdowns could no longer do this in the traditional manner face-to-face. 

Conniff believes the platform has “massive potential” in travel. “Seeing the way travel is heading towards homeworkers we see a huge future for this technology,” he said.

“Homeworkers currently have a disconnect with the customer and we see this as bridging that by bringing product, content and consumers together with much more clarity and trust face-to-face. 

“The idea for U-See was born out of the COVID pandemic. It was originally aimed specifically at the property market which we found was very archaic and we saw there was great usage in international property sales. 

“Users absolutely loved the system because it allowed them to filter clients and for the customers it provided a great connection personally with the agent. 

“We then touched on the car industry which, again, is very archaic, and made quite a bit of headway, and we also looked at boats and boat charter.

“All of these sectors are where there are high value ticket items and customers are not physically either with the sales people or the product. The platform brings them together and it allows them to share any data and content seamlessly.” 

Although U-See has its origins in the property sector, the firm says the technology is highly configurable and can be adapted to use cases in different sectors. 

The platform is also agnostic in terms of third-party technologies it integrates with, and this was one the reasons why TSN chose it above more generic video conferencing platforms that rose to prominence during COVID like Zoom.

TSN needed to be able to link the system to its phone technology because as well as operating as a virtual call centre for agents to build their own businesses it also provides a fulfilment service for travel partners to convert leads they generate over the phone.

This meant it needed to allow its agents to log in and out of the system when they are available to book calls and to sync it with their personal and work diaries to ensure they can manage their time accurately. 

It also allows users to share their availability via email and on social channels and enable potential customers to reserve bookings for available time slots without showing details in their personal or professional diaries. 

U-See has been integrated with specialist travel TSN’s partner Customer Relationship Management (CRM) platform TProfile to give its agents more insight into customer intent ahead of the call and to generate offer documentation off the back of the sales call. 

Ensuring privacy was also an important factor in terms of how the sales sessions are viewed by customers. 

Only the information in a window for the shared video session can be seen by the customer and not any other information on the agent’s desktop like pop-ups, email alerts or other open internet browser tabs. 

This means the agents can continue working in the background looking for additional content to share while the conversation is happening and add that to the shared sales window for the customer to view.

The U-See platform also provides professional bespoke virtual office backgrounds so agents do not have to worry about clients being able to see their homes or blur backgrounds.

Steve Endacott, chairman of TSN, said although U-See has been configured for its homeworker requirements, it has the potential to be the future of remote selling in all settings including contact centres, stores as well as for B2B sales and training. 

“Homeworking tends to be all about a trust-based relationship so that means it has to be done in a geographical area because you will build your customer base and generate leads working with your local community. 

“That means you could be wasting your expert destination or sector experience which you could promote nationally. 

“If you have video you can do face-to-face on a national basis. Plus you get to see a customers’ reaction, you’ve not got to strain your ears to try to work out what they’re really thinking. They get much more telling visual signals than they ever would on the phone.”

Lindsey Winterburn, TSN chief executive, said: “I have 30 years’ experience in running homeworking networks and understand the booking process well. 

“Initial calls to capture the customers’ requirements, will remain primarily done by phone as this is the quickest and most effective route. 

“However, compiling a professional presentation of holiday options and delivering this over video will greatly improve the process for the customer, while allowing agents to see the reaction of customers. In my opinion this will undoubtedly increase conversions.”

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Travel Solutions Network launches virtual call centre for easyJet holidays

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Travel Solutions Network (TSN) has started a recruitment drive to take on homeworkers for its new partnership with easyJet holidays.

The outsourcing specialist is establishing a virtual contact centre with homeworking agents who can help customers of easyJet holidays to make bookings.

TSN will use its existing workforce and well as about 50 new homeworkers before January, drafted via its major new recruitment campaign running over the next few weeks.

Roy Stratford, easyJet holidays’ head of partnerships, said: “We’re pleased to be partnering with TSN to offer even more booking support to our customers who call us to help them find their perfect package holiday.”

TSN said its staffing model can be aligned to call demand, “eliminating unnecessary overhead expenses during low-demand periods within the booking season and significantly enhancing cost efficiency”.

More :  ‘On demand’ sales agent solution offered by Travel Solutions Network

New ‘outsourcing’ homeworking group founded

Lindsey Winterburn (pictured), TSN co-founder and chief operating officer, said: “Anybody who has worked in a call centre will be well acquainted with the challenge of fixed eight-hour shifts, often resulting in idle periods where agents are left waiting for calls.

“However, our ‘virtual contact centre’ team enjoys the flexibility of tailoring their work hours to their preferences around both their own personal circumstances and the business demands from the comfort of their home-based office.

“For example, agents who have children at school can commit to a split shift of 9.30am-2.30pm and then from 7pm-9pm.

“Through proactive scheduling based on anticipated demand, we minimise resource wastage and can extend cost-effective, risk-free solutions to our valued partners.”

She said TSN’s virtual call centre pays agents through commissions per booking instead of hourly wages, with no cap on earnings.

Commission rates vary and are performance related, with payments based on the booking date rather than the travel date.

The virtual call centre is open from 9am to 9pm on seven days a week, offering homeworkers a range of shifts from which to choose.

Winterburn added: “Good sellers will always be attracted to uncapped commissions and high volumes of quality leads from the easyJet holidays website.

“This proposition becomes even more attractive when coupled with the freedom to work remotely and customise their work hours.

“The pre-Christmas season presents an opportune window for our recruitment efforts, as homeworkers are not tied to future commissions during this period, given the lower volume of forward bookings.

“Joining TSN offers sales agents the attractive opportunity of high-volume upfront commissions on easyJet holidays’ virtual call centre bookings.”

TSN was founded in February 2022 with the aim of employing experienced travel professionals to work on outsourced contracts.

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Will waggott and richard carrick join travel solutions network board.

James Chapple

Industry veterans Will Waggott and Richard Carrick have joined the board of newly-established homeworking operation, Travel Solutions Network (TSN).

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Ex-Tui Group finance director Waggott and former MyTravel chief executive Carrick have become shareholders in the firm and will serve as non-executive directors.  TSN was launched last week by Garry and Lindsey Winterburn with backing from Steve Endacott, who will chair the company’s board.

It’s aim is to tempt back established travel professionals who may have left the industry owing to the pandemic and use their experience to convert two years of pent-up demand as the industry seeks to bounce back from the Covid crisis.

TSN will initially aim to provide staffing for an overflow call centre service to help firms that are struggling to keep up with demand to process bookings. At the same time, homeworkers will be supported to build their own client bases with provision of a bookable site and video networking tools.

The business will also work with local or regional clusters of homeworkers to create shop hubs to work from, with the aim of establishing the brand on the high street.

Waggott will oversee M&A activity at TSN, and assist chief executive Garry Winterburn with further fundraising efforts to support the brand’s expansion plans. Carrick, meanwhile, will develop TSN’s marketing proposition and distribution channels to allow homeworkers to set up local and national customer networks.

Endacott, Waggott and Carrick all previously worked together at Airtours, which later became MyTravel before it was eventually acquired by Thomas Cook.

"Having grown up with Will and Richard during our formative years as supposedly bright young things during heydays of Airtours, we have great respect for each other’s complimentary skills and I believe TSN will massively benefit from having such industry experts as part of the team driving the growth of TSN’s homeworking network," said Endacott.

Travel Solutions Network: Garry Winterburn, Steve Endacott and Lindsey Winterburn

Carrick said: “All homeworkers need to harvest their personal ’black book’ of local contracts to develop their initial clientele base. However, many have destination expertise that TSN can market centrally on a national basis, with the homeworkers using our cutting-edge video conferencing tools to establish a personalised relationship when presenting back holiday options. It’s vital homeworking tools are modernised, and I believe TSN have come up with a winning platform.”

Waggott said he believed the homeworking sector was prime for "massive expansion". "Combining this with a cost-saving outsourcing partnership play is a real winner in a marketplace where UK travel businesses will need the ability to expand fast and stay nimble on their feet in case any further Covid-19 disruption occurs.”

Winterburn added: “I feel like we have put together the non-executive dream team who bring specific industry experience and contacts, but also have a wealth of general business experience we can call upon in our rapid growth journey.

"We’ve already had a flood of applicants expressing interest and asking for more information, which I think will now increase further as people see the scale of our plans.”

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TSN to launch major agent recruitment drive after landing easyJet holidays contract

TSN agent recruitment drive

Travel Solutions Network is looking to take on more agents to fulfil a new contract with easyJet holidays.

The company will start providing easyJet holidays with a calls centre service from December, ahead of the January peak booking period.

TSN co-founder and Chief Operating Office Lindsey Winterburn said the company is looking to take its total number of agents to more than 100 after landing the easyJet holidays deal.

The homeworkers will be hired on a commission-only basis, with rates varying according to performance.

TSN will provide easyJet holidays calls centre service seven days a week, from 9am till 9pm.

EasyJet holidays Head of Partnerships Roy Stratford said: “We’re pleased to be partnering with TSN to offer even more booking support to our customers who call us, to help them find their perfect package holiday.”

TSN said it was looking to hire experienced travel agents to facilitate the offering.

Lindsey said: “Anyone who has worked in a call centre will be well-acquainted with the challenge of fixed eight-hour shifts, often resulting in idle periods where agents are left waiting for calls.

“However, our ‘virtual contact centre’ team enjoy the flexibility of tailoring their work hours to their preferences around both their own personal circumstances and the business demands from the comfort of their home-base office.

“For example, agents who have children at school can commit to a split shift of 9.30am – 2.30pm and from 7pm to 9pm.

“Though proactive scheduling based on anticipated demand we minimise resource wastage and can extend cost-effective, risk-free solutions to our valued partners.”

She said TSN will use a combination of existing resource and a major new recruitment campaign launched over the next few weeks to fulfil the new contract.

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COMMENTS

  1. Homeworking & Outsourcing Solutions To The Travel Industry

    The Ultimate Homeworking Company. Join the homeworking revolution. with TSN. Click Here. Providing outsourcing services to the travel industry and experienced homeworking solutions to bring tailor-made support to your business.

  2. Announcing the launch of "Travel Solutions Networks ...

    The new TSN homeworking network also aims to use cutting edge technology and create shop hubs, for homeworkers to work from should they wish, allowing the brand to be established on local high ...

  3. New 'outsourcing' homeworking group founded

    A new homeworking firm hopes to employ hundreds of experienced travel professionals to work on outsourced contracts. Travel Solutions Network (TSN) has been founded by Garry and Lindsey Winterburn, who have a background in outsourcing and connecting business partners through their roles at Kognitive Corporation and as co-founders of CTS Outsourcing Solutions and Tolle Fuga Group.

  4. Travel Solutions Network

    Travel Solutions Network. 146 likes. Join the homeworking revolution with TSN...for experienced and new to homeworking travel experts yo

  5. Travel Solutions Network

    Travel Solutions Network. 196 followers. 9mo. Travel Solutions Network (TSN) is the fastest growing homeworking network in the UK providing a unique proposition to homeworkers and travel businesses alike. Having demonstrated their ability to operate call centre services for many prestigious travel brands, TSN are thrilled to have recently been ...

  6. Cherie Richards joins Travel Solutions Network

    Cherie Richards joins Travel Solutions Network. 19 May 2022 by James Chapple. Cherie Richards has joined the Travel Solutions Network (TSN) as director of homeworking, tasked with leading the start-up's effort to quickly build its agent cohort. L-R: Lindsey Winterburn, Cherie Richards and Ruth Endacott ...

  7. TTG

    Travel Solutions Network to recruit more homeworkers after securing new operator partnership. 10 Jan 2024 by Harry Kemble. Travel Solutions Network (TSN) plans to recruit more sales agents before July after agreeing a deal with Thomas Cook to run its in-house call centre. ...

  8. Trending Travel signs up to become first...

    Trending Travel has agreed a deal to outsource customer enquiries to recently launched start-up Travel Solutions Network (TSN). The social influencer OTA has become the first partner announced by TSN since it was founded in February by Gary and Lindsey Winterburn with backing from industry entrepreneur and investor Steve Endacott.. Trending Travel, which embarked on a crowdfunding bid to raise ...

  9. 'On demand' sales agent solution offered by...

    A cloud computing-equivalent for sales support is to be provided by home working group Travel Solutions Network (TSN). ... TSN, founded in 2022 by Lindsey and Garry Winterburn, allows homeworkers to operate their own book of customers, but to also maximise income by signing up to work in the business sales support team, which provides sales ...

  10. EasyJet holidays enlists help of Travel Solutions Network to meet

    EasyJet holidays has partnered with Travel Solutions Network (TSN) to offer increased booking support to customers, creating new earning opportunities for TSN agents. ... TSN will recruit travel agents to deliver easyJet holidays' virtual call centre, which it said eliminates "unnecessary overhead expenses during low-demand periods". ...

  11. Cherie Richards joins Travel Solutions Network

    Cherie Richards joins Travel Solutions Network Monday, 20 May, 2022 0 Travel Solutions Networks (TSN) has completed its management line up by appointing Cherie Richards as Director of Homeworking ...

  12. News : Travel Solutions Network to Recruit More Homeworkers After

    Travel Solutions Network (TSN) plans to recruit more sales agents before July after agreeing a deal with Thomas Cook to run its in-house call centre.

  13. U-See Technologies to bring video...

    Online video selling platform U-See Technologies is poised to take its first step into travel having agreed a partnership with homeworking start-up Travel Solutions Network (TSN).. The tie-up sees TSN look to exploit one of the COVID pandemic's big trends, video conferencing which brought services like Zoom and Microsoft Teams to millions.. TSN, established by CTS Outsourcing Solutions ...

  14. Cherie Richards joins Travel Solutions Network

    Travel Solutions Network (TSN) has completed its management line-up by appointing Cherie Richards as director of homeworking. She will report to managing director Ruth Endacott, with a brief to recruit TSN travel agents and homeworkers who are primarily focused on developing their own client base.

  15. Travel Solutions Network (@TsnHomeworking) / Twitter

    TSN revolution for experienced and new to homeworking, calls from outsourcing business's providing steady income flow, whilst you build/expand your own clients

  16. Travel Solutions Network launches virtual call centre for easyJet

    Travel Solutions Network (TSN) has started a recruitment drive to take on homeworkers for its new partnership with easyJet holidays. The outsourcing specialist is establishing a virtual contact centre with homeworking agents who can help customers of easyJet holidays to make bookings. TSN will use its existing workforce and well as about 50 new ...

  17. Travel Solutions Network (TSN)...

    Travel Solutions Network (TSN) the UK market leader in travel outsourcing solutions have demonstrated their ability to operate outsourced services for many prestigious brands. TSN are delighted to...

  18. Will Waggott and Richard Carrick join Travel Solutions Network board

    Industry veterans Will Waggott and Richard Carrick have joined the board of newly-established homeworking operation, Travel Solutions Network (TSN). Ex-Tui Group finance director Waggott and former MyTravel chief executive Carrick have become shareholders in the firm and will serve as non-executive directors. TSN was launched last week by Garry ...

  19. New TSN homeworking director plans face-to-face events

    Cherie Richards, the new homeworking director at Travel Solutions Network (TSN), is planning face-to-face events as part of her mission to expand the number of agents at the outsourcing start-up.Following news of her appointment on Thursday (May 19), she told Travel Weekly that she is also looking at ways to promote the strength in depth

  20. Cherie Richards joins Travel Solutions Network

    Travel Solutions Network (TSN) has completed its management line up by appointing Cherie Richards as Director of Homeworking. Cherie will report to Ruth Endacott, who is Managing Director for the business, which launched earlier this year.She has been brought in to focus on recruiting agents and homeworkers that are primarily focused on developing their own client base.

  21. TSN to launch major agent recruitment drive after landing easyJet

    Travel Solutions Network is looking to take on more agents to fulfil a new contract with easyJet holidays. ... TSN will provide easyJet holidays calls centre service seven days a week, from 9am till 9pm. EasyJet holidays Head of Partnerships Roy Stratford said: "We're pleased to be partnering with TSN to offer even more booking support to ...