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Reviews 4.9.

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Helpful staff at Viva Holidays and Cruises

We weren't disappointed with our recent trip to Marrakech and Agadir which we booked with help from Vaibhav at Viva Holidays. For our second holiday Ramesh has been very thorough and answered all my queries. We now have a cruise booked for September! I'm delighted I found Viva and can't wait to book again in the future.

Date of experience : 27 March 2024

Kritaka the sales advisor had great…

Kritaka the sales advisor had great experience she was brilliant She didn’t rush us She explained everything step by step She was lovely

Very good customer experience with Vaibhav our agent

Vaibhav who handled our enquiry was very polite and patient. He was informative and looked for any potential deals that were available

Date of experience : 18 March 2024

A very helpful agent.

A very helpful agent. She accommodated my requests.

Date of experience : 26 March 2024

Great prompt communication & easy to…

Great prompt communication & easy to process agreement documents. Comment only for booking process not holiday.

Date of experience : 29 March 2024

My experience booking a holiday

Ruti was the person that helped us get the holiday we required, and nothing seemed to be a problem we changed the hotels they recommended to the ones we wanted and it was done quite promptly. The only thing I was disappointed at is that once she had sorted our holiday I was rushed to pay a deposit. I requested she send through all details so we could look and check everything was in place then we would ring back to pay a deposit. I was told we needed to pay deposit first and then she could send details with conformation of holiday if we did not do this the price could go up. Just felt she was being a bit pushy then, (I don't like that) she still had time to send details before she finished work that day. We did pay deposit and we did get conformation and all details of our holiday.

Date of experience : 05 March 2024

Reply from Viva Cruise

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team

Fantastic service special thanks for V…

Fantastic service special thanks for V for his patience, help and knowledge and made booking much easier. A Massive thanks

Date of experience : 08 March 2024

Very helpful

Kritika was very helpful, explained everything she was very polite, we even got a free upgrade, we will definitely be booking with Viva again

Date of experience : 27 February 2024

Brilliant Experience

Kritika made the whole experience of booking a cruise and stay holiday simple. She was extremely helpful and answered all of our queries very quickly. We are so pleased we chose to book with Viva Cruise and would highly recommend both them and Kritika

Date of experience : 12 February 2024

EXCELLENT SERVICE

Had a good booking experience with Kritika to help us through the process. We had a group booking of 4 people so everyone had many questions and she talked us through everything. There was even stuff we forgot to ask or mentioned we needed after booking, and Kritika always responded. Very impressed with the service so far, but we don't travel till November.

Date of experience : 19 January 2024

Thankyou Vaibhav, you were really helpful.

Vaibhav was really helpful, friendly and knowledgeable. The process and proposals were clear. We weren't rushed. We were able to take our time over a few days to plan the best trip for us. I would definitely recommend using this expertise, all of the holiday is planned together and therefore protected by ABTA for extra protection.

Date of experience : 04 December 2023

kritika was wonderfull took us through…

kritika was wonderfull took us through the booking with great ease made it so simple whole everything was done in minutes

Porsche Silver - Dubai Cruise

I was so impressed by Porsche Silver with the way she handled our enquiry. She listened, understood and tailored the cruise according to our needs. She was very knowledgeable, always polite when discussing or asking what we did not understand. She booked an amazing holiday for us, looking forward to going on this cruise. I would recommend Viva cruise to family and friends. The whole department is absolutely incredible. Thanks again Porsche. 5 star ⭐️ . Will be booking any future Cruises with Viva ..

Date of experience : 07 November 2023

Booking Experience

Haven’t been on the holiday yet so can only review booking experience so far. Kritika was great, very patent in answering questions, changing hotels and building the package we wanted. Can’t fault service, and if holiday and everything else goes as smoothly as the booking process we’ll be very happy!

Date of experience : 21 October 2023

Porsche was very helpful and when we…

Porsche was very helpful and when we need information got this to us very quickly. She also sorted out our requirements and when we needed changes made these for us. She is very friendly and was a pleasure to deal with. We will certainly look to deal with her and Viva again in the future.

Date of experience : 25 January 2024

never booked a cruise before

We have never booked a cruise before, after an initial call to Madhav Thacker he took all our needs and created the most perfect package for us. Incorporating a fantastic trip to vegas and then a Caribbean cruise for our wedding. Madhav could not have done anything better, he was always polite and called back whenever we have had need to speak. 10/10 for this company and the staff.

Date of experience : 01 April 2023

Great booking service!

As I haven't actually had my holiday yet, I can't write a full review for viva cruise. The only thing I can say is that Porsche was great when it came to researching and adding everything that we wanted included. She was in contact regularly to check if there was anything else she could help with and was always very happy, friendly and seemed quite knowledgeable. I will write a full review once I have actually had the holiday.

Date of experience : 13 October 2023

3rd time using Viva, this time: Cruises!

We had used Viva Holidays for a recent trip to Abu Dhabi and Seychelles. The booking process was not only easy and swift, but also much cheaper than we could arrange dealing with the airlines and hotels directly. A week after arriving back from the Seychelles, we engaged with Viva Cruises and Andrew to book accommodation in Miami and a Caribbean and Mexico Cruise. Again; the seamlessness can not be emphasised! Andrew provided a great recommendation for a hotel that Viva were able to secure at over 40% discount to the direct and booking.com style pricing.

Date of experience : 11 April 2023

New York, Miami, Mexico, Niagara-May2024.

The planning our May 2024 cruise trip was handled under the expert care of Porsche & Rose. I have never booked a holiday like this before and I was very unsure. Porsche was brilliant, knowledgable and able to answer all of my questions, providing me with every bit of information I needed to go ahead and book. A real pleasure to deal with them throughout. They were making sure we got the deal that we needed. Rose provided me with so much info even on Saturday and Sunday we chat and she was easily available on the phone during the weekend. I can’t wait for 2024,You are both a five star! ⭐️⭐️⭐️⭐️⭐️

Date of experience : 28 November 2023

A pleasure to book our International Holiday Stay & Cruise

We spotted a holiday advertised by Viva Cruise, after our initial enquiry we were contacted by Madhav Thacker, he was a very well spoken and gentle man with an extremely nice manner. He was very informative and even though we wanted to make quite a few changes to the original itinerary over several calls & emails. Madhav was very helpful and was able to accommodate us. We made our booking with him and was very pleased indeed with his service and the price of our holiday. Thank you once again Madhav.

Date of experience : 22 September 2022

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Team Viva

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Reviews 4.9.

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Agent who helped me

Porsche was very friendly and informative. She went above and beyond to help me get exactly what I wanted for the holiday l was looking for. She made sure l was happy with everything I was looking for and even offered to stay late to help me with completing my documentation. I will definitely book with her company again.

Date of experience : September 26, 2023

Reply from Viva Cruise

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team

A very professional company

A pleasure to book with they had all the answers for my questions, very knowledgeable of areas we wanted to travel to. Very courteous and friendly but always professional, talked us through every detail of our trip. Thankyou to all at Viva Cruise especially Madhav.

Date of experience : September 27, 2023

Excellent Customer Service

I have just booked a trip through Viva Cruise involving flights, train travel, hotel stays and sea travel. From initial enquiry to confirmed booking was a very positive experience. Communications - via email and telephone were all handled efficiently and courteously. There was never any pressure to purchase, and Madhav was friendly and patient in helping to tailor the trip to meet our needs. Well done Viva Cruise for your excellent customer service.

Date of experience : December 09, 2022

Kritika was very helpful and efficient

Kritika was very helpful and efficient. Due to one of the hotels not having 2 rooms she upgraded us for no additional cost

Date of experience : January 30, 2024

Kritika was very good at making our…

Kritika was very good at making our holiday tailor made to suit our needs she was also very calm wen we ad a hiccup wth the payment

Date of experience : January 03, 2024

Great enquiry and booking experience!

I have never booked a holiday like this before and was a little unsure to start with. Porsche was brilliant, knowledgable and able to answer all of my questions, providing me with every bit of information I needed to go ahead and book. She was efficient and willing to go the extra mile to make sure I was happy with the details. A real pleasure to deal with throughout.

Date of experience : June 28, 2023

Booked a holiday with Viva cruises

Booked a holiday with Viva cruises. The agent I dealt with called Dhvale was very helpful, informative and also gave his own personal experienes about the cruise I have booked and different options to think about. I did not feel pressured in any way to make a booking or add any optional extras on top. All information was sent quickly via email Looking forward to the holiday now

Date of experience : July 07, 2022

Impressive professional care

We were very impressed with the care and professional advice that Madhav gave us in ensuring that our holiday was exactly what we wanted. He made the whole process stress free and enjoyable and couldn't have been more helpful.

Date of experience : September 28, 2023

Booked our holiday for January 2023

Booked our holiday for January 2023. Las Vegas then LA then cruise down to Mexico and back. A party of 6 of us we wanted a few changes to the standard trip and this was all accommodated Andrew was very helpful. Cant fault them have subsequently booked sons honeymoon, Rose has been very helpful.

Date of experience : January 12, 2023

Great experience when booking our cruise and stay holiday

Great experience when booking our cruise and stay visit for 2022. Dhaval our advisor was extremely helpful and accommodating to our requests. Dhaval made the process easy finding us a good quality hotel and flights that suited our needs. Very much looking forward to our trip and knowing that if needed we can contact him anytime before we go.

Date of experience : March 01, 2021

GIRLS VEGAS TRIP

The whole experience of booking our holiday was handled under the expert care of Madhav. He was curteous and helpful, making sure we got the deal we needed. Nothing is too much trouble for him, thanks so much Madhav you are a star! ⭐️⭐️⭐️⭐️⭐️

Date of experience : July 08, 2023

Multi centre booking

Madhav made my large group booking very easy. We had various members of the group doing some sections of the holiday. He was very understanding and met all our different requirements with ease. I would highly recommend booking with him as he made it a easy and straight forward for such a wide range of requirements.

Date of experience : January 14, 2023

Happy to book with Viva.

I had dealt with Andrew at Viva, on a previous twin city break, unfortunately delayed on a number of occasions by covid issues. I have just booked another twin city break for next year, again dealing with Andrew. Always very polite, helpful and efficient, with nothing being too much trouble. I will certainly use Viva again, and would have no hesitation in recommending.

Date of experience : October 19, 2022

Found Catherine and the team very…

Found Catherine and the team very helpful at Viva Cruise. Gave many options and variations to the original itinerary in order to suit our requirements. Would give 5 star but holiday isnt until August 2020. In the meantime things can change such as flight times, transfer times etc, which arent guaranteed this far in advance (this is expressed at time of booking). Obviously this out of Viva Cruise's control so providing alternatives are similar etc at no additional cost then all good!

Date of experience : December 05, 2019

Stay and Cruise a great package

We were looking to book a stay and cruise holiday and after never booking with Viva holidays before we were a bit dubious . We need not have worried as the service by Dhaval was second to none . He is so patient and very pleasant, nothing is too much trouble for him. He took his time and found us the perfect package at a great price. We will be sure to recommend Dhaval to our friends.

Date of experience : June 08, 2022

A jewel of a travel company.…

My husband and l have just booked a fly/stay/cruise to New York /Miami and the Caribbean with Viva Cruise and l can't be more happy with the service. I cannot express the relief l had when booking it to find such an amazing company. Madhav was so helpful, knowledgable and extremely competent - nothing was too much trouble for him. Since Covid l had found whenever you phoned anywhere you waited simply ages for a response but with this company there is no such thing. They answer straight away even giving me his direct phone number. Well done indeed Viva Cruise and l have absolutely no hesitation in recommending this company ( and especially Madhav! )

Date of experience : December 30, 2022

Madhav from Viva Voyage was exceptional

Madhav was excellent in sorting out Cruise, hotels and flights. We are so pleased that Madhav made it really easy finding us the best options. He was extremely helpful and we also got some free upgrades. I would recommend Viva Voyage if you are looking for a cruise or cruise package. I don’t believe that you will find better. I’ve booked with Viva Voyage before and will do again. Always exceptional.

Date of experience : November 30, 2022

Las Vegas Cruise duo

We decided on a trip to Las Vegas and have a cruise at the same time. The agent we spoke to, Catherine Jones, was brilliant. She explained all the options available and assisted us in finalising our itinerary. The booking procedure was easy and well documented and Catherine kept us informed throughout by phone & email. A very easy and relaxing experience - many thanks.

Date of experience : October 26, 2019

i copied this from a review only…

i copied this from a review only because it was my experience too. Andrew was a pleasure to deal with and accommodated any changes to the itinerary that I requested. I spoke to him over the phone on multiple occasions and also communicated through email. I couldn't recommend more! Everything was so easy and its great to have everything booked in one go. Plus it's great value! I am really looking forward to our cruise now!!

Date of experience : January 06, 2023

New York & Miami stay with Caribbean cruise.

A professional and helpful company. We were a bit dubious at first as we hadn’t heard of them and it was a special holiday for our 10 year wedding anniversary. But after doing some research we we’re happy to book with them and glad we did. Rose was knowledgeable and courteous and made the whole booking process easy. Our holiday was amazing- all the arrangements ran very smoothly. We will definitely book with Viva again.

Date of experience : February 07, 2020

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VIVA VOYAGE

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Come with us on an unforgettable journey with the VIVA VOYAGE. Already when entering this premium ship you feel: Here you can relax, you have arrived on vacation. Indulge in culinary delights in the main restaurant or in the bistro and enjoy a coffee in the spacious Panorama Lounge after dinner. Take some time out in our wellness area and relax in the sauna or steam bath. When the weather is nice, enjoy the passing scenery while playing a game of golf on the sun deck or relaxing in the whirlpool. For the more active guests, bicycles are available for individual exploration of the surrounding area. On the VIVA VOYAGE no wishes remain unfulfilled - enjoy your trip to the fullest.

The VIVA VOYAGE invites 152 guests to enjoy and relax in its 76 cabins. The cabins on the Diamond and Ruby Decks all have French balconies, inviting guests to enjoy the passing scenery from the comfort of their beds. The Diamond Deck features mostly twin cabins, which are 15 m ² in size, and four 19 m ² size Junior Suites. The Ruby Deck also has mostly 15 m ² large twin cabins and additionally two 19 m ² large Junior Suites. The Emerald Deck has 15 m ² large twin cabins and one 19 m ² large Junior Suite, all of which have windows that cannot be opened. All cabins are perfectly equipped with flat-screen TV, included mini-bar, beauty products by RITUALS®, hairdryer, safe, air conditioning, shower and toilet. An elevator connects the lobby with the restaurant, the Ruby and the Diamond Deck. To the Emerald Deck 6 steps lead down.

What you can expect

Highlights of the viva voyage.

• Cozy lounge
• Main restaurant "RIVERSIDE" with flexible dining hours and free seating
• French bistro "VINO VINO" on the Diamond Deck
• Pool and putting green on the sun deck
• Free rental bicycles
• Elevator between restaurant, ruby and diamond deck (12 steps to sun deck, 6 steps to emerald deck)

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Viva Review

Part of German-owned A-Rosa's 11-strong European fleet -- which stand out from the crowd with a trademark red pair of lips carrying a rose across the bow -- the 202-passenger A-Rosa Viva is one of the line's five "international" vessels. All of these ships have a dedicated English-speaking host to look after non-German passengers (although the majority of crew members throughout the ship are bilingual).

Cruises sold to overseas passengers are on an all-inclusive basis, which covers an all-day open bar (excluding Champagne and a small number of premium brands), meals and snacks. There is free travel for children under the age of 15, and the single supplement is waived on selected cruises along the Rhine, Main and Moselle.

The 99 cabins, located on three passenger decks, also feature A-Rosa's signature red color, which is used in bathroom tiles, furnishings and the overhead bed canopy. To complete the theme, all passengers receive a red rose on arrival. All cabins measure 156 square feet and there are no suites. The only difference is that cabins on the lower deck have porthole windows and the remainder have French balconies with floor-to-ceiling windows. There are four twin-bedded cabins, with two single beds and a third pull-down bed fixed to the wall, which are suitable for families or groups of friends. All remaining cabins have beds that cannot be separated from a double bed configuration, although there are individual duvets for both sides.

Unusual for a river vessel, almost all meals are buffet-style and passengers can eat what they want, and when they want during the generous dining times, which gives the restaurant a relaxed vibe. The buffet area is separate to the main dining room, and wine and drinks are served at the tables. One a la carte dinner with waiter service is included in the fare, which is given in a smaller, intimate dining area. Passengers who want a more formal dining experience for the rest of their cruise can opt to pay for other waiter-served meals available on selected nights. The menu features hearty German fare and regional specialities, with lighter and vegetarian options always available.

In another break from most riverboats, the ship has a proper spa area (as opposed to a token massage bed in a cabin), which has its own reception area, two treatment rooms, gym, sauna, whirlpool and relaxation area.

Other onboard facilities include a main lounge and bar, with a small stage and dance floor, and a horseshoe-shaped second bar in the smaller dining area, which extends into an outside seating area. The sun deck includes a large outdoor chess set, shuffleboard and small putting green. The ship does not have an elevator.

A-Rosa caters to people who enjoy a bit of freedom and who don't mind that the voyage is not overly organized. At least one excursion is included in the price of the cruise and passengers can choose whether or not they want to buy others. The ship has bikes that are used for some guided excursions and available at other times for passengers to rent.

photo: Rolf Heinrich, Köln/Wikimedia Commons

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Disappointing

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MS VIVA VOYAGE

The viva voyage, where the exclusive is always inclusive.

Welcome to  VIVA Voyage commissioned in 2005, a luxury vessel.  You will j ourney through the heart of Europe as you  travel along several of the continent’s most important waterways. VIVA Voyage  has everything a traveler could ask for: castles and monasteries, vineyards and villages, cathedrals and a wealth of epicurean delights to be savored at every bend. On our scenic-packed journeys, you’ll see and experience it all while enjoying all-inclusive 5-star service on our modern fleet designed to put the best of Europe at your fingertips.  Start off with the cruise of your dreams along one of Europe’s fabled rivers.

On the Diamond Deck, as well as on the Rubin Deck, there are 19 m² Junior Suites, which have a French balcony. The main part of the cabins is made up of 2-bed cabins of 15 m². These have French balconies on the Diamond and Rubin Decks and non-opening windows on the Emerald Deck. All cabins are perfectly equipped with a flat-screen TV, including a minibar, beauty products from RITUALS®, a hairdryer, a safe, air conditioning, a shower, and a toilet.

Dining on the VIVA Voyage  is a true pleasure. Seated at tables for lunch and dinner, you will dine on a multi-course gourmet menu.  Freshly prepared dishes made with local ingredients are graciously served along with a curated selection of regional wines. Breakfasts on the VIVA Voyage  are presented service à la française , with a bounty of unique and tasty options that will have you heading back to the buffet ‘just one more time.’ As part of our all-inclusive concept, selected alcoholic drinks and high-quality, non-alcoholic drinks (mineral water, soft drinks, juices, various coffee specialties, tea, and cocoa) and snacks are available to enjoy all day.  

As you’d expect from any 5-star hotel, each cabin on the VIVA Voyage  delivers passengers a well-appointed retreat to call home. Sink into beds dressed in the finest linens after a full day of exploring.   Luxury bath & body products, individual air/heating thermostats, to help you to settle in, as well as a flat-screen satellite TV, should a lazy afternoon be preferred.

At the heart of this modern ship are the people you’ll share your journey with. The talent and professionalism of the VIVA Voyage’s warm and caring crew, combined with the camaraderie forged with your new adventure-loving cruise mates will make this a one-of-a-kind experience you can’t wait to repeat!

Staterooms & Suites

Double cabin - diamond, rubin and emerald deck, cabin features:.

• 2 single beds (with optional twin-bed configuration)
• Floor-to-ceiling French balcony
• Table with two armchairs
• Exclusive beauty products from RITUALS®
• Minibar stocked with complimentary water, beer, and soft drinks, replenished daily
• Welcome bottle of Sparkling wine
• Reusable Water Bottle
• Complimentary wi-fi access
• Telephone, safe, and individual climate control
• Private bathroom with shower
• Easy under-bed luggage storage
• Complimentary state-of-the-art audio headsets for all optional shore excursions.

Junior Suite - Diamond and Rubin Deck

• At only 110 meters, The VIVA Voyage’s modest size allows the captain greater flexibility when navigating changing river levels, bridges and locks
• 3 decks (Diamond, Rubin, and Emerald)
• Panorama lounge on the Diamond Deck
• Attentive crew members, a diverse team of associates with fluency in multiple languages
• Maximum capacity of only 153 guests
• Concierge services, laundry, a 24/7 Business Center, and safe deposit boxes in each room
• Each cabin is equipped with an individual thermostat for air conditioning & heating, flat-screen TV with satellite, and minibars (complimentary and refreshed daily
• Bathrooms include magnifying mirror, hairdryer, and daily towel service.
• Tips and Gratuities for onboard crew included

Dining on the VIVA Voyage is a true pleasure. Seated at tables for lunch and dinner, you will dine on a multi-course gourmet menu.  Freshly prepared dishes made with local ingredients are graciously served along with a curated selection of regional wines. Breakfasts on the VIVA Voyage are presented service à la française , with a bounty of unique and tasty options that will have you heading back to the buffet ‘just one more time.

On all river cruises, you can fully enjoy our All-Inclusive concept.

• full board with breakfast buffet, lunch, dinner, and snacks with free choice of table and flexible meal times

• all-day high-quality, non-alcoholic drinks (mineral water, soft drinks, juices, various coffee specialties, tea, cocoa)

• selected alcoholic drinks all day long (sparkling wine, aperitif, white wine, red wine, rosé, champagne, various beers, long drinks, cocktails, spirits, liqueurs)

• High Tea: once per cruise a fine selection of sweet and savory delicacies –  for example, scones, sandwiches, cupcakes, chocolates, macarons, and exclusive teas

Welcome Aboard cocktail reception & Captain’s Farewell gala dinner.

• always refreshed minibar in the cabin

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MS VIVA Voyage deck plans

Deck layouts, review of facilities, activities, amenities.

MS VIVA Voyage deck plan review at CruiseMapper provides newest cruise deck plans (2024-2025-2026 valid floor layouts of the vessel) extracted from the officially issued by VIVA Cruises (Scylla Cruises) deckplan pdf (printable version).

Each of the MS VIVA Voyage cruise ship deck plans are conveniently combined with a legend (showing cabin codes) and detailed review of all the deck's venues and passenger-accessible indoor and outdoor areas. A separate link provides an extensive information on MS VIVA Voyage staterooms (cabins and suites), including photos, cabin plans and amenities by room type and category.

Deck layouts

Deck 01 - lower-emerald, deck 02 - middle-ruby, deck 03 - upper-diamond, deck 04 - sundeck-pool.

MS VIVA Voyage deck plans are property of VIVA Cruises (Scylla Cruises) . All deck layouts are for informational purposes only and CruiseMapper is not responsible for their accuracy.

Norwegian Viva review: What to expect on Norwegian Cruise Line's 2nd Prima Class ship

Editor's Note

Norwegian Cruise Line 's Norwegian Viva takes the best of everything about NCL and wraps it up in a stylish package that offers great food, friendly service, compelling entertainment and modern, classy design. The ship, part of Norwegian's new Prima Class , is interesting in that, while some aspects of the ship experience have shrunk, others have expanded.

The vessel itself is smaller than ships in the line's previous class, and although it's family-friendly, it also houses a downsized version of the Splash Academy kids club, which lacks dedicated teen spaces. However, the ship has seen growth in the way of a larger onboard suite area with a better location and one of the fleet's largest go-kart tracks — something the Prima Class adopted from previous hardware.

Norwegian Viva is the second ship in Norwegian Cruise Line's Prima Class. There isn't much that differentiates Norwegian Viva from its slightly older sister, Norwegian Prima. Both offer a slightly smaller version of the cruise experience found on the line's Breakaway and Breakaway Plus Classes.

What sets the two ships apart are minor elements like art installations, one fewer onboard Starbucks location and added seating capacity at Indulge Food Hall . But perhaps the biggest differentiator is the entertainment, with the ship offering a version of the Broadway show "Beetlejuice."

I sailed on a nine-night voyage when the ship was at roughly two-thirds of its capacity and was disappointed to note the ship sometimes felt crowded. The pools weren't large enough, it was difficult to snag reservations for go-karts and escape rooms, and some performance venues were standing room only.

I began to wonder, as my colleague did when he sailed Norwegian Prima , has the line made its newest ships too small ?

Here's a recap of everything you'll need to know before a voyage on Norwegian Viva, from food and entertainment to the types of cabins available, as well as what stood out and what you might want to avoid.

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Overview of Norwegian Viva

At 143,535 gross registered tons and carrying 3,099 passengers at double occupancy, Norwegian Viva is smaller than the last two classes of ships NCL rolled out, but don't make the mistake of thinking it's small.

With dozens of restaurants and bars, a theater, a comedy club, a dedicated rock 'n' roll venue, a virtual reality gaming center and a top-deck go-kart track , Norwegian has managed to pack a lot into a ship that, at times, feels equal parts spacious and crowded.

On my sailing, it was clear that the ship attracts lots of families — something that became obvious when teenagers regularly overran public areas. (The ship doesn't have a dedicated teen club, which means they hang out wherever they want. That's fine if they're well behaved; on my voyage, they weren't.)

Overall, it's a lively vessel with lots to do.

What I loved about Norwegian Viva

Indulge food hall.

Indulge Food Hall was introduced on Norwegian Prima and makes a return appearance on Viva, and it quickly became my favorite dining venue.

The waiter-served food court experience at Indulge combines some of the best restaurant offerings from around the fleet so that cruisers can try a bit of everything. There's an abridged version of Q Texas Smokehouse, serving pulled pork sandwiches a la Norwegian Joy, Norwegian Encore and Norwegian Bliss. There's also a food truck that serves small plates similar to what you can order at Bayamo on Norwegian Escape. I'm a big fan of the Indian dishes from Tamara.

Norwegian Prima features a Starbucks at Indulge, but the food hall concept proved so popular that the line removed the coffee shop on Viva to make room for more tables.

After you seat yourself, you place your order via a touchscreen, and the food arrives in a few minutes.

The best part is that the food is free. That's particularly notable for a line like Norwegian, which is notorious for its nickel-and-diming. Not only does Indulge Food Hall provide an additional complimentary food option, but some of the food available there comes with a fee at the corresponding stand-alone restaurants (Q and Bayamo, for example) on other ships.

Solo cabins and lounge

Like many of the vessels that came before it, Norwegian Viva includes studio cabins for one — something the line has worked to improve since its first iteration on Norwegian Epic in 2010. What's special about Viva's version is that they feel just as upscale as the rest of the ship's cabins.

The neutral color palette is worlds away from the stark white with green and purple hues that punctuate previous versions. And that aesthetic carries through to the Studio Lounge, a space exclusive to passengers booked in studio cabins.

The ship has 73 staterooms for solos, each coming in at 93 square feet of space. They're small but comfortable and thoughtfully furnished, offering full-size beds, desk/vanity space and open-concept closets. Bathrooms have no main doors because why would you need privacy if you're traveling alone?

Norwegian Viva's Penrose Atrium on Deck 6 is lighter, brighter and has a more open feeling than some of the atriums on ships in Norwegian's other classes. It feels like the ceilings aren't as low, and the space lacks the dark colors that can make other atriums induce a feeling of claustrophobia. It's a much more pleasant (albeit louder) space than on some of Norwegian's previous vessels.

Besides a peaceful white, tan and green color scheme, the space, which rises three decks, has comfortable seating — try the felt loungers — and tables. There's also a central banquette on Deck 6, and a glass light fixture evokes a sky filled with midcentury modern stars. Sprinkled throughout the area are the ship's whiskey bar, a stand-alone Starbucks counter, a few shops and desks for Wi-Fi assistance, guest services and shore excursions.

Escape rooms

One of the highlights of more recent NCL ships is Galaxy Pavilion, and there's one on Norwegian Viva. In addition to a slew of added-fee virtual reality games, it also has two upcharge escape rooms that accommodate up to six people who are OK with being locked in for 45 minutes while hunting for clues that allow them to escape.

A group of friends and I chose a magic-themed experience that had us trying to find a missing magician. Although the crew member managing the experience said we did everything correctly, an equipment glitch prevented us from actually succeeding, which was a shame but not completely unexpected on a brand-new vessel still working out the kinks.

Ultimately, it's a fun activity to do with friends or family.

For cruisers who like to stay connected on vacation, the onboard Wi-Fi situation is often a source of stress. Will the connection be solid? Will you be able to post, stream and check e-mail or attend a Zoom meeting?

On Viva, I had a Wi-Fi plan, powered by Starlink, that allowed streaming for two devices for the duration of my voyage. I'm happy to report that the connection was great. It was my first time on a ship where I wasn't constantly disconnected, and the service was solid for everything from FaceTime calls to watching Netflix.

Prices are steep, though. You can activate one device for general web browsing, checking emails and messaging for $29.99 per day. To purchase a streaming and VPN package for one device, it's $39.99 per day. A second device can be added for $15.99 per day or $25.99 per day, respectively. Four-device packages are also available, but rates are not posted. Prices are subject to change by itinerary.

What I didn't love about Norwegian Viva

Allocation of space.

I love that Norwegian has tried to outfit its ships with more outdoor spaces that don't necessarily involve pools and waterslides, but I'm beginning to wonder if the latter have suffered as a result.

The experiment began on Norwegian Breakaway in 2012 with The Waterfront, an outdoor promenade space that connects to several of the vessel's restaurants for alfresco dining. The concept carries over to Prima Class ships in the form of Oceanwalk, a promenade that fully rings Deck 8. As passengers stroll by, they'll find pools, loungers, art installations, dining alcoves and a bar overlooking the wake.

However, some of the areas — particularly those allocated for outdoor dining — seemed underutilized. Meanwhile, the ship's three small pools were almost always crowded, especially on sea days. My sailing was only two-thirds full; that doesn't bode well for times when the vessel is sold out.

Some of the more in-demand indoor areas are also insufficiently sized. Popular rock club Syd Norman's Pour House is generally standing room only. If you don't show up 30 minutes before showtime, you might not get in. The first time I tried to check out a show there, I was met by crowds spilling out of both entrances.

The ship's Observation Lounge also seems too small at times. This was particularly true on the day we sailed through the Strait of Gibraltar. There wasn't a single unoccupied table; I circled for 20 minutes to pounce on a table that someone had just vacated.

Splash Academy, Norwegian's kids club, seems like an afterthought on Norwegian Viva. Instead of dedicated spaces for each age group, the facilities lump all children, ages 6 months to 17 years, into just two rooms. Youth counselors organize age-appropriate activities for the 3- to 12-year-old set (think: dance parties, arts and crafts and scavenger hunts), but they still share the same space, which feels inappropriate.

Guppies, which normally caters to kids from 6 months to 2 years old, has no set space on board. Toys are laid out for use by children and their parents when the two existing rooms are not in use.

The ship takes a similar tack with tweens and teens. Entourage, the teen club, has no specific home on Norwegian Viva. Although activities are scheduled for ages 13 to 17, they take place all over the ship. On my sailing, teens often crowded — loudly — into public areas like Starbucks or took to hanging out in stairwells, which created a nuisance for some passengers.

I understand that any new ship takes a few days to figure out, but some of the layout on Norwegian Viva still doesn't make sense to me, even after nine days on board.

Some areas aren't symmetrical, so don't be surprised if you overshoot your destination if you're walking on the wrong side of the ship. (I'm talking about you, Le Bistro.) Entrances to the Oceanwalk outdoor promenade area are plentiful but also hard to find in certain areas.

Furthermore, the casino is like a maze. Don't feel bad if you find yourself at a dead end the first time you pass through; it happens to most of us. If you're trying to make your way to Deck 18 from the front of the ship, you'll have to head aft and then make your way up — likely by walking partway through the buffet, which is awkward (and frustrating if you're fighting crowds during peak times).

Then there are the traffic flow issues. It's difficult to maneuver your way around the seating area by Starbucks in Deck 7's atrium, and because there's no straightforward way across it, you can forget about moving from one side of the atrium to the other without walking all the way around.

Another hot mess is the corridor that runs along Deck 8 aft on the starboard side. It feels narrow, and it travels right through The Local, a 24-hour eatery that serves free pub grub and is, strangely, split into two sections. When trying to find The Local, I unwittingly walked right through without realizing it. I ended up all the way aft at Indulge Food Hall before turning around and doubling back. Several others made the same mistake, which caused congestion in the space.

If you're someone who craves quiet time to read, play cards or just relax, Norwegian Viva is not your ship. There is no onboard card room, library or otherwise serene space. (Books are available to read on your electronic devices via the Libby app, which is neat, but it's not a substitute for a library.)

Starbucks, found in the atrium, is out in the open. Even after hours, you'll run into blasting music, teens being raucous and the sounds of crew members vacuuming. I also tried the Observation Lounge on Deck 17 forward, but I found teenagers holding court, families loudly playing board games and other noises that added to a cacophony so intense I couldn't focus.

Ultimately, I resorted to staying in my cabin when I needed some quiet time, but I had a connecting room, and I could hear almost every word spoken by the family on the other side. I was also wakened by the sounds of slamming doors, the movement of balcony furniture and even coughing. Several fellow passengers who didn't have connecting rooms also said noise was an issue for them.

Even places like the spa, which should have been quiet, lacked soundproofing. When I walked into my treatment room for a massage, I heard what sounded like bubbling water. I assumed it was some sort of sound machine, but when I asked the therapist, she said it was the plumbing from the men's locker room. It was kind of soothing until people flushed the toilets, at which point my moments of calm were sidelined by loud whooshing noises.

And minus 100 points to whoever decided the fitness center's treadmills would be well placed directly over the thermal suite's heated loungers.

Missing fish

Fans of Norwegian Cruise Line will likely know all about the fish found on the carpet in cabin corridors on the line's ships. If you're lost, just look at which way the fish are swimming; they always point toward the front.

I was sad to discover the fish don't appear on Norwegian Viva. Instead, they have been replaced by more neutral carpeting with triangles that point the way. It's a minor change, but it's still disappointing because it was a whimsical way in which NCL set itself apart from other cruise lines.

Norwegian Viva cabins and suites

Norwegian Viva's cabins consist of all the standard options: inside (no windows), outside or ocean view (with a window), balcony (a sliding-glass door and outdoor balcony space) and suites.

There are other options, too, including studio cabins for solo travelers and extra-fancy rooms in The Haven, the ship's exclusive suite enclave, which affords booked passengers access to a private restaurant, bar, lounge, pool and sun deck, hot tubs and concierge services.

All basic rooms are outfitted with two twin beds that combine to form a queen (except studios, which have one static full-size bed); a vanity and desk area with a mirror, electrical outlets and a hair dryer; closet and drawer space; and an interactive TV that shows live shows, movies (many free but some for a fee), ship channels and your onboard account. A small wall-mounted touchscreen pad near the door controls the temperature and allows you to activate "do not disturb" and "make up room" options.

Standard bathrooms are shower-only with doors rather than curtains. They also include a toilet, a sink, storage space for toiletry items, wall-mounted hand soap by the sink and body wash and conditioning shampoo in the shower.

Rooms are serviced only once per day, but your room steward is available by phone if you need extras like fresh towels or more hangers. They will deliver a paper copy of the daily schedule to your room each evening and leave it in the mailbox outside your door.

My cabin was the standard balcony variety. In addition to the amenities mentioned above, it offered a sofa across from the vanity, as well as a minifridge. What truly impressed me about my digs were the astronomically comfortable mattress, the number of hooks for hanging items throughout the cabin, the bright lighting (including an illuminated makeup mirror at the vanity), the number of electrical outlets and the amount of storage space, both in the closet and in the bathroom.

What irritated me were the connecting door, thanks to the lack of soundproofing and the whistling I heard any time my neighbors left their balcony door open; the wire drawers in the closet, which are too small and too open to be useful; the absence of a separate light switch for an exposed portion of the closet that was illuminated any time I turned on the main cabin lights; and the lack of a bed skirt, which meant my luggage was visible for the entire voyage because I stored it under the bed.

The ship has 44 accessible staterooms across inside, outside, balcony and The Haven categories. They offer such accommodations as additional square footage, wider doorways, and shower stools and toilet seat risers in the bathrooms.

Norwegian Viva restaurants and bars

Norwegian Viva houses more than a dozen places to eat and also more than a dozen bars, so there are plenty of choices for even the pickiest of palates.

One of the most noteworthy aspects of dining on this ship is that you don't have to shell out additional funds to have truly superb meals. The food you'll find in the two main dining rooms, the 24-hour pub and the food hall is pretty darn tasty — and it won't cost you an extra cent.

If you do want to try a few extra-fee eateries, take advantage of Norwegian's Free at Sea offerings, which allow you to choose from several perks, including complimentary dining at restaurants that usually cost extra.

Norwegian Viva restaurants

The Commodore Room and Hudson's are the ship's two complimentary main dining rooms on decks 6 and 7 aft, respectively. The menu changes daily and is the same at both venues. I only ate dinner at Hudson's once on my voyage, but I was so impressed with the pad thai that I would have asked for seconds if I hadn't been so full.

Both dining rooms are open nightly. Hudson's operates from 5 to 9 p.m., and the Commodore Room serves patrons from 5:30 to 9:30 p.m. Dining is open seating, meaning you can show up to eat at any time you'd like and sit with whom you'd prefer.

Indulge Food Hall, only found on Norwegian's Prima Class ships, offers a food court-style experience where you seat yourself and select free items from a touchscreen menu, similar to an iPad. Waiters will bring each dish as you order it.

The portions tend to be small, so you can try multiple dishes. It's common for passengers to order a couple of items, eat them and then order a couple more. I highly recommend the guacamole as a starter and something from the Tamara Indian menu, followed by a pulled pork sandwich from Q Texas Smokehouse if you have room left.

Indulge, found on Deck 8 aft, is open daily for breakfast, lunch and dinner, with different menus for each meal.

The Local, located just before Indulge on Deck 8, is oddly split into two sections: one with a bar and alcove seating and another with tables where you can sit and order food. Both areas have big-screen TVs where you can watch sporting events. Separating the spaces and serving as a passageway between the two is a small vestibule with a few arcade games.

What's great about The Local is that it's open nearly 24 hours. (It closes between 3:30 and 5 a.m.) The food is complimentary, and it's tasty, typical pub grub like wings, fish 'n' chips, sliders, nachos and burgers, as well as lighter fare such as Caesar salads.

Surfside Cafe and Grill is the ship's standard buffet venue, serving a variety of food from self-serve stations on Deck 17 midship. Because Norwegian Viva also has The Local and Indulge, the space dedicated to the traditional buffet is smaller than on other cruise ships. I didn't eat a single meal there because when I ventured inside it was so crowded that people could barely move. I elected for more civilized meals elsewhere.

If your stomach is rumbling a bit too much before dinner, the luxuriously appointed Observation Lounge on Deck 17 forward offers gratis between-meal snacks daily from 3 to 5 p.m.

The Haven Restaurant functions as the free main dining room for passengers booked in The Haven suite complex. It's open daily to passengers with access, and it features a set menu for the entire sailing.

Free soft-serve machines can be found in the buffet and outside on Oceanwalk, near Indulge. Chocolate, vanilla and twist are offered, and the ice cream is vegan. The machines are not available 24 hours a day like they are on some cruise lines' ships. Norwegian Viva has neither a stand-alone ice cream shop nor a bakery, which was disappointing.

Added-fee food

On Norwegian Viva, dining can be a bit chaotic at peak times, so make reservations for any specialty restaurants you're considering — and do it on the first day so you're not left with the crummiest times.

For French food, Le Bistro is your answer. This specialty restaurant on Deck 7 is as elegant as they come, featuring a bright atmosphere with light blue accents and high-end decor, including giant floor-to-ceiling crystal chandeliers that are stunning. There's no dress code to dine at Le Bistro, but you might want to embrace the experience by making an effort.

I'm generally not a fan of French cuisine, so I played it safe and went with French onion soup and Dover sole, both of which were delicious.

Cagney's Steakhouse is — you guessed it — Norwegian Viva's steakhouse on Deck 6 aft. It provides a menu of items like shrimp, tuna tartare, oysters Rockefeller, soups, salads, steaks, fish and sides.

I went with a crabcake, a beefsteak tomato with onions and balsamic vinaigrette, and a petite (5-ounce) filet mignon with a side of truffle fries. If you're someone who doesn't eat meat, fish or seafood, you might consider dining elsewhere.

Ever a fan of carbohydrates, I enjoyed Italian-influenced Onda tremendously. It was a nice night as we sailed along Italy's Amalfi Coast, so my group asked for a table outside, along Oceanwalk on Deck 8, which was absolutely delightful with the city lights as a backdrop and a warm breeze reminding us that we were moving.

We started with a couple of sharable — and absolutely to-die-for — pizzas and a veggie calzone. Then, I moved on to burrata, which was an absolute masterpiece, followed by ricotta and spinach mezzelune (similar to ravioli).

Although the meal was great, the service was a bit on the slow side. It took about three hours from start to finish, and we waited nearly 30 minutes for someone to take our order once we were seated.

Craving seafood? There's a restaurant for that, too: Palomar on Deck 17 mid. The entrance near the pool area was closed on my sailing, forcing passengers to fight through the buffet to reach the main entrance. That experience did not set the tone for the beginning of such an upscale meal.

Like Cagney's, Palomar offers a mix of seafood and meats like steak and lamb chops, but it's heavier on the seafood end. Choose from oysters, grilled jumbo prawns, grilled octopus and several salads for appetizers. Mains include sea scallops, sea bass, filet mignon, New York strip and a whole grilled lobster, with sides such as potatoes, jasmine rice and carrots. I opted for sole (again), preceded by a golden beet salad with cheese and accompanied by asparagus.

Although Palomar features vegetable-based sides and appetizers, vegetarians and vegans will not find suitable mains on the menu.

Food Republic, across from Palomar on Deck 17, is my favorite of NCL's alternative restaurants. In my opinion, it's also one of the most underrated.

When I ate there near the end of my voyage, it was nearly empty at 7:30 p.m. — a prime dining time. It seems the issue is that cruisers don't quite understand what the venue offers. People might also confuse it with Indulge Food Hall, which offers similar fare and a similar ordering system but for zero extra cost.

Food Republic is a street food restaurant that leans heavily Asian. You'll be seated when you arrive, and you order from a touchpad. Items are priced a la carte and will be made to order, with each delivered when ready, rather than all at once.

If you have a dining package, you can select any four food items, including desserts. Items are served as small plates. I didn't finish everything and still left absolutely stuffed. The pork belly bao buns and edamame are excellent.

On the flip side, my least favorite restaurant is Los Lobos, a for-fee Mexican eatery on Deck 8, near The Local. I'm a huge fan of Mexican cuisine, but when I ate at Los Lobos on fleetmate Norwegian Encore about a month prior, the service was slow, and the food was mediocre. With that in mind, I was skeptical about eating there on Viva.

I dined at Lobos twice during my voyage. The first time was a pleasant surprise, with the tableside guacamole, tortilla soup and chicken enchiladas de mole serving as highlights.

The second time, however, both the service and the food were lacking. Our servers seemed confused when my vegetarian dinner companion asked about meat-free options, and when my chicken tacos arrived, they looked gross — mushy and with brown avocado. The one saving grace was the wonderful strawberry frozen margarita I had.

For passengers in the mood for Asian cuisine, Nama sushi and Hasuki teppanyaki on Deck 7 aft are both solid options. The former offers for-fee a la carte sushi and sashimi, and the latter features a traditional experience where diners sit around a grill to watch a chef cook, perform tricks and tell cheesy jokes.

If you're feeling more like a night in, you can order room service by hitting the dedicated button on your cabin phone. From 10 a.m. to 6:30 a.m., the menu consists of choices like chicken soup, a selection of salads, fruit and cheese plates, sandwiches, burgers, hot dogs, pizza, spaghetti, flank steak, roasted chicken, tilapia and a handful of desserts. For the kids, there are items like macaroni and cheese, peanut butter and jelly sandwiches and chicken fingers.

Room service is no longer free on Norwegian Cruise Line ships, and a $9.95 surcharge applies to all deliveries, along with a 20% delivery charge (note this is not a tip). Order enough items to make it worth the cost. Although tipping is not expected, it's nice to offer a couple of dollars to the crew member who delivers your meal.

Breakfast — including continental options — is offered from 6:30 to 10 a.m. for $4.95, plus a 20% delivery charge.

When I placed a late-night order for an 11-inch pizza, a cheese plate and a peanut butter and jelly sandwich, it cost me $11.94, and it took an hour and 13 minutes to arrive. The pizza was lukewarm with way too much garlic, and the sandwich bread was stale.

However, when I ordered room service breakfast one morning, it arrived five minutes ahead of the earliest delivery time I selected, and the French toast was tasty.

Norwegian Viva bars

Although it's not a bar where you can purchase alcohol, Starbucks was my favorite haunt on board Norwegian Viva. Found in the atrium on Deck 7, it's a nice central meeting spot that took care of my daily caffeine fix.

Unfortunately, coffee there isn't covered by the basic alcohol package that's included with most fares. (This is something I'll never understand, given that it costs less than just about any alcohol except beer. The same is true for bottled water, which also isn't included.) On the bright side, if you have a Wi-Fi package and funds preloaded onto your Starbucks app, you can pay that way and earn stars.

One deck down, directly under Starbucks, is the Whiskey Bar. There, passengers can find a selection of whiskeys. I prefer sweet drinks, so I went with peanut butter whiskey and club soda. Be sure to say hello to Craig — one of the best bartenders I've ever had on a ship — who warned me that adding simple syrup to the mix would make it too sweet. I decided to trust him, and I'm glad I did.

The Metropolitan Bar on Deck 7, which often hosts live music, hardly ever seemed crowded. That's unfortunate because the concept is unique in that it recycles leftover galley items into drink ingredients and garnishes so they don't go to waste.

The menu comprises 11 beverages created with watermelon rind cordial, spent coffee ground cordial, banana peel syrup and pineapple peel. I tested the Cucumber Cool — vodka, elderflower liqueur, lime juice and cucumber pulp cordial — and loved it. On the wall across from the bar is a cool electronic art installation that senses when people pass by.

If you find yourself meandering on Deck 8's Oceanwalk, you might consider stopping at Soleil Bar, found all the way aft overlooking the wake. It's a great space, but it lacks shade in a big way. I suppose that means its name is fitting, but it can be brutal to sit there in warm-weather destinations. On my Italy sailing, I was drenched in sweat within five minutes of arriving.

Should you decide you'd rather drink indoors and out of the sun, make your way to the nearby Luna Bar, located inside Indulge Food Hall.

The upscale Belvedere Bar is a great place to grab a pre-dinner drink if you're dining at the nearby Commodore Room, and the Penrose Bar serves as a central watering hole for anyone taking in live music or participating in activities on Deck 6 of the Penrose Atrium. There's also a bar in the casino and one by the pool (Waves Pool Bar).

Looking for a place to hang out with a drink and your thoughts? Check out the Humidor Cigar Lounge, which is outfitted with couches, chairs and a selection of cigars; the Observation Lounge, which has a bar, afternoon snacks and sweeping views; or the Studio Lounge or Haven Lounge if you're booked in a cabin that grants you access to either one.

Norwegian Viva entertainment

Norwegian Viva's onboard diversions are varied and interesting. From Broadway-caliber shows and live music to dance parties, bingo, trivia, video games, slides and games like "Deal or No Deal," there's a lot that graces the Freestyle Daily, Norwegian Viva's daily schedule of activities.

You can certainly have fun without paying more, but many of the ship's most noteworthy pastimes come with a price tag. If trying the newest and flashiest amenities is important to you, build some extra funds into your vacation budget.

Norwegian Viva activities

Free daily activities include trivia, murder mysteries, balloon twisting seminars, dance classes and pool games and competitions (such as the Mr. Sexy Legs contest). You'll also find sports equipment — cornhole boards, Ping-Pong paddles and the like — laid out on the deck for passenger use.

The Splash Academy is free for kids ages 3 to 17. As mentioned earlier, the two-room playroom on Deck 15 is smaller than it should be and does not include a teen club. Teen activities take place around the ship. Youth staff set out toys for babies and toddlers to enjoy with their parents or caregivers at select times.

Norwegian Viva has three pools that are open to everyone: a main pool on Deck 17 (with two hot tubs) and two infinity pools on either side of Deck 8's Oceanwalk area. All of them felt small for the size of the ship, particularly on sea days. All pools have accessible lifts, but none of the hot tubs do.

A kids splash area is located on Deck 18, near the entrance to The Wave waterslide. Two dry slides — The Drop and The Rush — spiral 10 decks down the side of the ship. The entrance for those is also on Deck 18. All slides are complimentary.

The Haven suite complex also has a private wake-facing pool and hot tubs on decks 16 and 17 for passengers booked in The Haven suite enclave.

NCL is notorious for charging extra for everything from dining to activities, and Norwegian Viva is no exception. Although nightly entertainment is free, many of the best daytime activities come with an additional price tag.

Many of the ship's extra-fee attractions can be found on upper decks 17 and 18. Here, you'll find the adults-only Vibe Beach Club on Deck 17. The line charges a pretty penny for access to this dedicated area with hot tubs, sun loungers and a bar. (But don't be fooled; just because it's exclusive doesn't mean it's private. Other passengers can look right into the space from Deck 18.)

Up on Deck 18 is the Tee Time miniature golf course. Norwegian became the first cruise line to charge for mini-golf — free on all other ships that have it — when it launched its Prima Class vessels. A single round at Tee Time on the course's nine holes costs $10 per person, and teams can accommodate up to six people.

When you swipe your card, a machine dispenses a physical ball (no fun colors, which is disappointing) with an electronic component tied to your name. When you place your ball in the designated starting point on each green, it recognizes who you are. (It would be super fun to have a few drinks before playing a round during which you swap balls with your friends.)

Digital screens keep score for everyone, and arbitrary points are awarded for feats my teammates and I never did figure out. The sensors are ultra-sensitive; if you move your ball, even to position it a club's head away from the wall, it could count as a stroke.

Viva's version was an interesting and sometimes infuriating way to play. Ultimately, I prefer regular mini-golf. This is a prime example of, "if it ain't broke, don't fix it."

Another strange flex on Prima Class ships is The Bull's Eye, a suite of semi-private areas that groups of up to six people can rent to play darts for 50 minutes for $20 per person. The underwhelming game area was not crowded when I passed through on my way to Tee Time, which shares the same space.

Also on Deck 18 is the entrance to Viva Speedway, the ship's go-kart track. From there, you can sign up to drive, check in for your reservation or head up one deck to grab a drink at the Viva Speedway Bar so you have something to sip on as you watch drivers zoom past.

It's fun to experience the go-karts once, but for me, they aren't much of a thrill after the first time. (For safety reasons, Norwegian has dampened the maximum speed on them, so they're a bit on the slow side.)

The virtual reality Galaxy Pavilion on Deck 17 forward is an attraction carried over from NCL's Breakaway Plus Class ships. It's home to a selection of video games, VR experiences and two escape rooms. Games can be played a la carte, and the escape rooms, which cost $15 per person, put groups of up to six people into a locked room for 45 minutes or until they solve clues needed to allow for their escape.

Looking for something free to do on Deck 18? Check out The Stadium, a large alcove of games like table shuffleboard, Ping-Pong, Foosball and beer pong — but without the beer. You'll also find a pickleball court, as well as Subsoccer tables that allow you to play soccer against a single opponent while seated and looking down through a clear table.

The two-level Mandara Spa is also nearby, with an entrance on Deck 16. In addition to for-fee treatments (massages, manicures, pedicures), the ship offers a gorgeous and expanded thermal suite that has salt and steam rooms, a sauna, a massive split thalassotherapy pool, an ice room, heated tile loungers and more. Thermal suite passes were $339 per person for nine-day access.

The state-of-the-art fitness center features yoga equipment, free weights and TechnoGym machines like bikes, ellipticals, rowers and treadmills. Gym use is free, but some exercise classes cost extra.

You can spend or possibly win money at the Deck 6 casino or at bingo games hosted throughout the cruise.

Note that the ship does not have laser tag or a basketball court, as do other NCL ships.

Norwegian Viva shows

Two of Norwegian Viva's top shows weren't ready when I sailed on the ship's inaugural sailing. Broadway show "Beetlejuice" was in tech rehearsals at the time, and an onboard rendition of the popular game show "Press Your Luck" also hadn't debuted.

Ken Davis, who produces the entertainment for Norwegian's new-builds, told me in an exclusive interview that "Beetlejuice" brings with it the original creative team from the show's run on Broadway. That includes the associate director, as well as the original costume designers and choreographers.

They've had to adapt the show to fit on the Viva Theater's smaller stage, of course, but that has allowed the team the flexibility to tweak things they didn't like about the original version. So, when it debuts — offering two shows on each of two nights during a typical voyage for four total performances — the show promises to be even better than the original.

"Icons" is an original show featuring dancers and singers who perform tunes by iconic musical artists. It runs at least once per seven-night voyage, with two show times in the Viva Theater.

On my cruise, the ship offered a couple of unpolished performances, and what I saw was incredibly lackluster. The show features six talented singers in sparkly outfits belting out songs from vocal superstars like Bruno Mars, Celine Dion, Elton John and Lady Gaga. The result was stale and outdated, lacking the modern flair and polish of most new-ship shows.

In a one-on-one interview, Julie Valeriote, Norwegian's director of entertainment operations, divulged that the show will eventually involve a different stage layout with a thrust to connect the performers more closely with their audience, who will be seated at tables throughout the space.

What's interesting about the Viva Theater & Club is that the venue can transform from an auditorium-style setup to one where the seats are partially condensed or fully tucked away like bleachers, converting the venue into a club with a dance floor. Part of the reason "Press Your Luck" and "Icons" weren't fully ready is because the stage and seating layouts couldn't be changed while "Beetlejuice" was in tech.

Syd Norman's Pour House, which debuted on Norwegian Breakaway in 2018 and offers tribute performances by a fantastic band, also returns on Norwegian Viva. Syd Norman, a fictional character whose face appears on the lounge's logo, draws from the personas of club owners who found success during rock 'n' roll's heyday.

Inside, you'll find a small stage, a bar, walls adorned with rock memorabilia and a few tables with intentionally mismatched chairs and stools. In fact, seating is in such short supply that if you don't get to the club at least 30 minutes prior to showtime, you'll be standing. The place is so popular that if you don't arrive at least 15 to 20 minutes ahead of time, you won't even be able to get through the doors.

The performances are out of this world, headlined by a cast of four phenomenal singers who gave me goosebumps. The show you truly won't want to miss is "Rumours," where the quartet jams out to every track from Fleetwood Mac's "Rumours" album, complete with interludes highlighting some of the band's real-life struggles. Even if you're not a huge Fleetwood Mac fan, you should still check out the show or any of the quartet's other performances.

Other nighttime events include club dance parties in both the main theater and Syd Norman's, comedy in the main theater and dedicated comedy venue Improv at Sea, and rotating acts that stay on board for a few sailings. On my voyage, I saw violinist Christopher Watkins, who plays well-known songs on a violin adorned with more than 1,000 Swarovski crystals.

Every evening, you'll also find plenty of live music throughout the ship. Check the Freestyle Daily or the NCL app for details.

Norwegian Viva itineraries and pricing

Norwegian Viva will split its time between Lisbon, Portugal, and San Juan, Puerto Rico, both of which will serve as seasonal home ports for the ship.

The vessel will spend the winter months (roughly mid-November through mid-April) offering seven-night Caribbean voyages from San Juan. The rest of the year, it will be based in Lisbon, from which it will conduct Mediterranean and Greek Isles itineraries that range from nine to 11 nights. It will also sail a handful of voyages from Rome and Athens, Greece.

Prices for seven-night Caribbean voyages in early 2024 start at $139 per person, per night for an inside cabin. Fares for the Mediterranean cruises in autumn 2024 start from $155 per person, per night for an inside cabin.

Note: Prices were accurate at the time of publication and are subject to change without notice.

What to know before you go

Required documents.

If you're a U.S. citizen departing on a Norwegian Viva cruise in Europe, you must have a passport for travel. For round-trip sailings from San Juan, you can use your original birth certificate and a government-issued photo ID, such as a driver's license. However, we recommend passports in all situations. If you're using a passport, it must have a least six months' validity from the day your voyage ends.

Norwegian Viva adds automatic surcharges of $20 to $25 per person , per day to final bills, depending on your cabin category. Passengers can tweak the amount up or down at the guest services desk before the final morning of the sailing, but they will be required to fill out a form. A 20% gratuity is also tacked onto bar, spa and specialty restaurant purchases.

Most Norwegian bookings include basic ship Wi-Fi in the price of the fares. Cruisers who don't have it included or passengers who want to upgrade to a streaming package will have to pay. The cost varies by ship and itinerary, but it's generally costly, ranging from roughly $30 to $35 per person, per day, depending on your needs. You could save a few dollars by booking a Wi-Fi package before you embark.

Carry-on drinks policy

Passengers are allowed to bring their own bottles of wine on Norwegian Viva, but they'll be charged a corkage fee of $15 per bottle. Passengers are not allowed to bring nonalcoholic beverages on board.

Smoking policy

Norwegian Viva provides special areas for smokers to light up cigarettes, cigars and e-cigarettes. They include the casino, the Humidor Cigar Lounge (cigars only) and a covered spot on Deck 18.

Norwegian Viva doesn't offer self-service laundry facilities . Cruisers can, instead, pay an extra fee for send-out laundry or dry-cleaning services. Housekeeping will return your clothes in a day or so unless you pay extra for expedited services.

Sometimes, the ship offers laundry deals, allowing passengers to fill a bag with as many clothes as they can fit for a set price. Members of certain tiers of the line's Latitudes loyalty program receive free or discounted laundry services.

Electrical outlets

Cabins on Norwegian Viva are equipped with both North American-style 110-volt outlets and European-style 220-volt outlets, as well as USB ports. In my room, there was one USB port on each of the two bedside reading lamps. Near the vanity, there were also three North American outlets, one European-style outlet, one USB outlet and one USB-C outlet.

Norwegian Viva's onboard currency is the U.S. dollar. Passengers can withdraw cash from onboard ATMs but will pay a hefty surcharge.

The ship is cashless, so you'll use your room keycard like a charge card to make purchases, which are then charged to your onboard account.

Drinking age

The drinking age on Norwegian Viva is 21. If their parents are sailing, passengers 18 to 20 years old can drink beer and wine in international waters with a signed waiver.

Norwegian Cruise Line has no formal nights . "Freestyle" cruising, a term the line coined, means you can wear just about anything wherever and whenever you'd like.

Daytime attire generally consists of T-shirts and jeans or shorts. At dinnertime, cruisers might choose to put on khakis with collared shirts or sundresses; it's usually casual, though. Playing dress-up is purely optional.

Bottom line

Although passengers will pay extra for many things on Norwegian Viva, and some of the ship's public spaces aren't large enough to accommodate demand, the vessel is still a wonderful second iteration of the line's Prima Class.

The artwork is fun, the food is largely delicious and with "Beetlejuice" and Syd Norman's "Rumours" headlining the entertainment, passengers will never be bored day or night.

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Viva Voyage.com is owned and operated by Viva Voyage, LLC (“Viva Voyage”). This Agreement describes the terms and conditions applicable to the services available through this website. This Agreement describes your responsibilities and, among other things, limits the liability of Viva Voyage.com. Before submitting an account registration form and/or using any of the services offered on our website, please read all of this Agreement carefully. Your use of this website (the “Site”) constitutes your agreement to be legally bound and abide by all terms, conditions and notices contained herein. If you do not agree with any part of these Terms and Conditions, YOU MUST NOT USE THIS SITE. Additionally, children are prohibited from using this Site.

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The cruise line has reserved the right to cancel or change itineraries at any time.

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When you make a booking, you guarantee that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which is given to you by us or any of our employees or suppliers is passed on to all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking.

Due dates and payments schedules vary by cruise line. At the time of booking, either online or over the telephone, you will be advised of the applicable payment schedule or due dates.

Viva Voyage is not responsible for reservations which are canceled due to a failure to make payment. It is your responsibility to make sure that your credit card/debit card charge is approved. Please note that debit cards usually have a maximum daily limit which may be less than the amount that you are attempting to charge with us.

As a courtesy, Viva Voyage will email you at your email address which we have on file to remind you that your final payment is due and to confirm method of payment. If you have questions about your final payment date, then it is your responsibility to call us or email us at [email protected] to clarify. In no case will Viva Voyage be responsible for reservations which are canceled as a result of a declined card. Viva Voyage is not responsible for any overdraft or bank charges that you incur as a result of us charging your credit card in accordance with the terms and conditions of this website. Additionally, Viva Voyage reserves the right to cancel your reservation at the close of business on the date that the final payment is due, if the reservation is not paid in full.

All cancellations must be made by an email sent to [email protected].

All changes and/or cancellations are subject to availability, limitations and restrictions of the relevant travel supplier and Viva Voyage.

If you wish to change or cancel any part of your booking, a Viva Voyage administration fee will apply. Fees are as follows: Viva Voyage charges a $25 per person change fee for any changes to a booking plus any applicable fees imposed by the travel supplier. There will be a $50 per person cancellation fee to be charged by Viva Voyage plus any cancellation charges imposed by the travel supplier for any cancelled reservation.

Prior to cancelling, it is your responsibility to review any potential penalties and/or cancellation fees that may be accessed by the travel supplier and/or Viva Voyage. Therefore, we strongly recommend that you contact customer service by phone to discuss any potential penalties or fees before emailing your cancellation request.

Viva Voyage charges a 50.00 USD per person fee for ALL changes to passenger information, including but not limited to, name changes or spelling corrections.

If you believe you have found a lower rate than the rate you have paid, send in your claim to us in accordance with the below and we will investigate and, if applicable, issue you with a refund for the difference. The following requirements must be met:-

• The refund must be claimed within 24 hours of the time of booking.
• Only prices from online travel retailers will be matched and the cruise at the lower price must be offered by a U.S. Travel Agent.
• The claim must be based on a like for like comparison of the same type of room category and occupancy on the exact same ship, including all the same options (e.g. inclusive of service charges and taxes) and be for the same dates as actually booked.
• The cruise at the lower price must be available immediately by an online booking to the customer. Cruises that are not available for immediate purchase on the competitors’ website are excluded. (eg. You should not have to call the agency to book)
• The cruise at the lower price must not be a special offer price, group pricing, a promotional price, or part of a package.

All cancellations must be made by an email sent to [email protected]. Reservations will not be considered cancelled until you receive an email back from customer service confirming that your reservation has been cancelled. It is strongly recommended that you follow up your cancellation email with a phone call to 866-408-8482 to confirm that we have received it.

If travel insurance is not purchased, there will be a 50.00 USD per person cancellation fee to be charged by Viva Voyage plus any charges incurred by the cruise line for any cancelled reservation.

* Viva Voyage guarantees that it can match any cruise line’s price that is available directly to the public at the time of booking. Any offers that clients have received must be verified by Viva Voyage in order to match the offer price. This guarantee only applies to new reservations and does not apply to group rates or rates that are not available to the general public direct from the cruise line.

Seller of Travel Numbers: FL ST-36496, CA 2077353-40, HI TAR-7367, WA 604-393-149

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Reviews 3.7.

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One of the best companies I’ve dealt…

One of the best companies I’ve dealt with. A full refund with no fees within 2 weeks. Have used many times and would recommend to anyone

Date of experience : 01 September 2021

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