We’re changing the way people experience the world.

Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices.

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Our mission

Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams.

By working closely with all the world's leading cruise lines and ski holiday suppliers, Iglu seamlessly connects travellers with memorable experiences. Working as an independent agent, we enable providers all over the world to reach customers and grow their businesses.

Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support.

Brands within the Iglu family

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Iglu's values are central to how we interact with our customers, our suppliers & each other

Our History

Iglu launches.

UK's 1st ski OTA - Set up by Richard Downs with its first launch at the London SkiShow.

Iglu enters the Cruise market

Iglu enters the cruise market with amazing supplier relationships, customised newsletters and top organic Google rankings.

Acquisition of Planet Cruise

Acquiring Planet Cruise enabled Iglu to become the largest cruise retailer in the UK.

Entering International Markets

Launch of Planet Cruise internationally, including Spanish, Italian and French cruise markets.

Conquering Covid

With no departures for 18 months. Iglu emerged stronger and continued to invest in tech.

Today, 25 Years on...

Record sales, profit and online bookings. Re-entry to international markets. Awards for Online Call Centre Agency of the Year at the AAA’s and Best Place to work in Travel (3rd place)

Our customers

Already booked with us or thinking about booking? Contact our sales and customer service departments directly

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For cruises & cruise holidays call us on

0203 848 3600

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Planetcruise

0239 327 7800

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For ski holidays & ski chalets, call us on

0208 542 6658

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David Gooch

Chief Executive Officer

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Lorna Vincent

Chief Financial Officer

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Chief Product Officer

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Scott Millett

Chief Information Officer

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Chief Commercial Officer

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Kirsteen Fox

Chief Marketing Officer

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Siobhan Commins

Chief Operations Officer

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Simon McIntyre

Managing Director of Ski

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Richard Downs

Founder / Chairman

Recent press releases

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25 Years of Success for Iglu

2023 sees Iglu trading for its 25th successful year. In 1998 Iglu’s ground-breaking concept at launch of selling ski holidays online set the course of the company’s progress through forward thinking, creativity and innovation. Today Iglu is the UK’s #1 cruise and ski retailer and is continuing to grow as a business, investing in technology and reaching into international markets.

Angela Hector

Communication & Engagement Lead

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IgluCruise   Reviews

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Reviews 4.8.

41,766 total

Most relevant

Iglu delivers once again.

We got a cruise quote on line with Iglu who we have used previously, but thought it was best to speak to a consultant. Sarah professionally dealt with our enquiry and supplied us with all the relevant details in a charming and pleasant manner. We then proceeded to book our cruise knowing we were in safe hands.

Date of experience : March 05, 2024

Thanks Glenn

Glenn was able to come up with a package for us that was cheaper than booking directly with Cunard, His previous experience onboard cruise vessels gave him a good knowledge when choosing cabins. Thank you

We couldn't decide between two cruises

We couldn't decide between two cruises. Upon speaking to your Rich Rose , he advised us the alternative options. No fuss or over sell and we quickly came to a favourable conclusion !

Knowledgeable agent

Glenn was an extremely knowledgeable agent who was able to offer us a fair comparison of all available cruises as well as the pros and cons of each package. Definitely helped us to make our minds up.

Date of experience : March 04, 2024

Excellent staff, friendly and helpful

I was contacted regularly by Jamie to see if I had come to a decision about cruises that he provided quotes for. He promised to call on a specific day and he always did that. I was impressed by his friendliness and willingness to help. I have booked two cruises for this year through Iglu and the follow up emails I have received have been extremely helpful

Date of experience : February 20, 2024

Easy and no hassle.

Sent an online enquiry regarding a cruise that we were interested in and within minutes we had a reply from Iglu Cruise. Called Iglu the next day with a few queries that we had and Jess from Iglu could not have been more helpful, ten minutes later and we were all booked up , it was that easy.

Mark at Iglucruise as just put together…

Mark at Iglucruise as just put together a fabulous cruise package for our holiday to Japan. Great price package that includes everything we asked for - flights, 3 nights stay in Tokyo including Tour to Mount Fuji with bullet train & lunch, 20 night cruise including Premier package and all transfers. Thank you Mark for your professional service.

Date of experience : February 25, 2024

Easy to book with helpful and knowledgeable staff

I telephoned to enquire about a cruise booking and the whole process was very easy. The details and prices were made very clear and confirmed in an email straight away. Thanks the Gary who was very knowledgeable and efficient. We are now looking forward to Singapore!

Holiday booking

Amber Thomas dealt with my holiday booking today, would recommend iglu cruises as I always travel with these and have had an excellent experience, every time. Amber did a very good job today very professional and gave me the best price available, would always recommend Iglu Holidays. Caroline Hutchinson

Booking was made very simple.

Booking was made very simple. Knowledgeable, nothing was too much trouble. Confirmation and documentation was sent to us within 24 hours.This is the second time we have booked a cruise with iglu, and would not hesitate to use them again.

Date of experience : March 03, 2024

Great service from Paul @ Iglu

Paul @ Iglu has been great - really helpful as we looked at a few different cruise options, nothing too much trouble and always willing to help

My cruise consultant was…

My cruise consultant was bethany.bethany was amazing.so polite and so helpful.would reccomend bethany to anyone.she sorted our booking brilliantly.she goes above and beyond.iglu cruises.

Booked our first caribbean cruise

Booked our first caribbean cruise, P&O,supposed to be best lowest online price,a few days later price dropped a further £190 per person. £380 is a big diff, nothing offered other than an apology. Will never recommend or use Iglu cruises again.

Date of experience : February 29, 2024

Reply from IgluCruise

Hi there, thanks for sharing your feedback with us. Thank you for choosing to book your first Caribbean cruise with us. We are sorry to learn of your concerns with respect to the price. Unfortunately, as the booking agent in this instance, all pricing is dictated to us by the cruise line. P&O operates a fluid and live pricing system, which enables the price for the cruise to change frequently. This is not something we can control, and I am sorry to advise that P&O will not honor the new lower pricing should the price change after booking. We hope despite this concern you have a wonderful cruise, and thank you for taking the time to leave a review. Kind regards

A very helpful lady

Such a helpful lady. As a first timer I had no idea what relevant questions to ask but the lady (Kathleen Hobbs) put me completely at ease and made a task into a wonderful experience. Well done 👍

The best choice for us

We have always used Iglu for our various cruises because the service is excellent and the prices cannot be beaten in our eyes. Always a first class experience.

Review with Iglu cruises

The experience I had with Iglu cruises booking the holiday was really good. A lady called Laura was really helpful found the best deal for us give us good options, She explained everything really clearly from the transfers, flights to the onboard experience.

Date of experience : March 02, 2024

Dealt with Janet

Dealt with Janet Very pleasant and knowledgeable about our trip, was happy to spend the time exploring all our questions and all answers were very informative. Would ask for Janet on future trips

As we were on the Iona maiden Cruise on…

As we were on the Iona maiden Cruise on 7th August 2021, we enjoyed the hospitaty of the Crew, as due to Covid Restrictions we could not leave the ship, so we wish to return and interact with the Crew once more, as we celebrate our 80th Birthdays George & Isabel Wright

Very Helpful

Very helpful in looking at options for additional nights in hotel and alternative flights prior to cruise. Came up with an ideal package and good value overall.

We were looking to book a cruise with…

We were looking to book a cruise with Iglu, my partner and I have Cruise many times and finally persuaded our friends to join us. We looked on the igloo website and found something we liked called them up and they handled every single aspect of our booking quickly efficiently, and now we are off to the Caribbean. Yahoo!!

cruises iglu

  • Latest News

Iglu.com begins redundancy consultation process after “unprecedented circumstances”

Iglu Cruise

Iglu.com, the UK’s largest independent agent of ski holidays and cruises, has begun its redundancy consultation process.

The company is made up of the brand Igluski, Iglucruise and Planet Cruise, and has started its redundancy process today following the impact of coronavirus on the travel industry.

Iglu.com CEO, Richard Downs said: “Iglu.com will be entering into a consultation process with staff as part of a full strategic review to reshape the business, with the goal of emerging from the pandemic stronger and poised to grow again when demand returns.

“I have written to staff to inform them that roles across the business are at risk.

“The unprecedented circumstances of the last few months have been the most challenging period in the 22 years since Iglu.com launched, as it has been for so many businesses in the travel industry. I cannot thank our team enough for their dedication, support and resilience, in such difficult circumstances.

“The success enjoyed at Iglu.com has been driven by the people who work here, so it is with great regret that it has become necessary to restructure the business.

“We are proposing to reduce our operating costs by 40-50 per cent to be a more appropriate size for the current trading environment. We are doing this as a short term measure so that we can emerge stronger and return to growth when cruisers and skiers are able to travel again.

“We have investigated all avenues in order to retain jobs but as cruising drives the majority of our revenue, and with the pause of cruise operations ongoing, this has become necessary.

“We have organised external support for staff whose roles are made redundant after the consultation period, we will do all we can to help them showcase the great skills and experience we know they have to offer.”

The company’s cruise arm, Iglucruise, currently works with every major cruise line and offers cruise holidays around the globe.

The news from Iglu.com is just the latest in a string of cuts being made by the travel industry , following the fallout from the coronavirus pandemic.

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Mis-sold a holiday, be very careful when booking!

We finished work and were going out to celebrate and we get an email from Antony informing us that there is no availability and that he will check in the morning. This is after confirming several times and taking full payment.

His supervisor (Dan) was so unhelpful and we are heart broken, as we were promised a holiday and told the booking was confirmed, together with giving full payment. Dan then tried to mis-sell by saying if there is a downgrade available he will book that for us, at a similar price or more! The balcony I informed him is still showing available on the Igloo site despite Celebrity's own website not showing availability.

Agents are mis-selling holidays so be very careful when booking. Iglu agents book you to get their sales numbers up and when I asked for it to be escalated at Director level, it was refused by Dan. Will be taking this to ABTA and Trading standards to expose them.

11 replies to this topic

' class=

I hope WSG comes back and explains what they are talking about.

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Birmingham Mail

Cruise holiday warning issued to UK tourists and 'it's crucial'

A cruise expert has issued a warning to guests as they’re told cabin location is "crucial" . Cruise passengers have been advised to plan carefully before choosing a cabin on the ship if they're heading abroad on a ship holiday.

Iglu Cruise’s chief commercial officer, Dave Mills, said the location of a cabin is “crucial” and guests won’t want to make a mistake. He said: “It’s no secret that cruise ships are huge, and where your cabin is located on the ship is crucial.

“Bigger cruise ships often have everything from theatres, bars, restaurants and even nightclubs. Some people want to be close to the action, whereas others may want a quieter stay. Either way, you’re going to want to look at the deck plan and choose a cabin that’s right for you.”

READ MORE DWP told to stop bank account checks or risk new Post Office Horizon scandal

Dave added: “An inside cabin is almost always cheaper, so this is a great option for those who are looking to save money or don’t plan to spend a lot of time in their room.” Iglu is the UK's largest independent specialist cruise and ski travel agency.

"We pride ourselves on providing expert advice on the widest range of holidays at competitive prices," it says. It operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally.

"By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support," it explains on its website.

Replying to the warning online, a cruise ship holidaymaker warned: "If your prone to sea sickness a cabin at the front or rear of the ship on a high deck is not a good idea." They went on to warn: "Mid ship lower deck is better idea."

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  • Moscow — St. Petersburg
  • Moscow — Astrakhan
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Moscow to Astrakhan

14 days – 13 nights

Moscow to Astrakhan

Collapse Full Itinerary

Moscow

Airport transfer / Check-in

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Volga dream experience:

Moscow

City Tour / Moscow Metro/ Tretyakov Gallery

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Meals: Breakfast, lunch

Moscow

Moscow Kremlin / Armory Museum 

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Volga dream experience: Bread, Salt & Vodka Welcome Aboard Ceremony

Meals: Breakfast, Lunch, Dinner

Uglich

Town of Uglich / Church of St. Dmitri-on-the-Blood

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Volga dream experience: Russian Cooking Class

Yaroslavl

Yaroslavl City Tour / Governor’s house 

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Volga dream experience: Costumed Russian Tea Ceremony

Sailing Day

Relaxing day of leisure / Onboard activities

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Volga dream experience: An onboard presentation

Nizhniy Novgorod

City tour / XVIth-century Kremlin / Folk concert by a local children’s group

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Volga dream experience: Russian Dinner with Vodka Tasting

Kazan

City tour /  Kazan Kremlin / Concert of traditional Tatar music

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Volga dream experience: Piano Concert – pieces by Tchaikovsky and Rakhmaninov

Samara

City tour / Space Museum /  Samara State Art Museum

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Volga dream experience: Sun Deck Barbeque

Saratov

City tour /  Radishev State Art Museum

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Volga dream experience: -

Volgograd

Mamayev Hill / Battle of Stalingrad Panorama Museum

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Concert in a local Conservatory

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Volga dream experience: Concert in a local Conservatory

Astrakhan

Tour to a fortress of Astrakhan

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Volga dream experience: Farewell dinner

Astrakhan

Check-out / Airport transfer

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Meals: Breakfast

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The rates are set for a cruising season. The price is not dependent on the month within a selected year

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All prices are per person based on double occupancy.

All rates are per person, based on double occupancy. Actual size of cabins can slightly differ within one category.

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Journey: Volga Dream

Price per person: not specified

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Remote Cruise Sales Consultant

We have a fantastic opportunity to join our award winning cruise sales team. as one of our remote cruise sales consultants you will offer a broad range of ocean cruises from package holidays.

We have a fantastic opportunity to join our Award Winning Cruise Sales team. As one of our Remote Cruise Sales Consultants you will offer a broad range of ocean cruises from package holidays to tailor-made packages.

With the full support of experienced customer service and back office admin teams along with extensive industry leading marketing, you’ll have the freedom to dedicate your time to booking the perfect cruise for our valued customers.

But why work for Iglu.com?

On top of the salary (£21k - £23k DOE) our industry leading commission scheme will give you uncapped earning potential up to £75K with realistic on target earnings of £45k for the first year!

Our flexible shift patterns mean that we can accommodate various working patterns and make sure you are available when our customers need you whilst allowing you to strike a balance with work and home.

The other things that make Iglu a great place to work include:

  • Earn up to £200 per month from supplier incentives including cash, vouchers prizes & trips on offer
  • Guaranteed Educational Trip, 100% of our new starters have been offered a educational trip within the first 6 months of joining
  • Discounted staff travel offers
  • Gain a CLIA cruise qualification in first 12 months
  • Hybrid working opportunities - home based, office based or a mix
  • Career Development and progression opportunities
  • Mental health and well being program
  • Exciting calendar of social events including bi-annual company get togethers
  • Continuous improvement approach to people and culture
  • Best in class Learning Management System to promote self learning with a dedicated resource
  • Best in class Onboarding with plenty of coaching and support

Apply now to start your career with Iglu.com

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Our Vacancies

  • Office Based/Hybrid Cruise Sales Consultant Cruise Sales · Portsmouth, Wimbledon · Hybrid Remote

Why join Iglu.com?

We might be online, but we're real people who want to make a real impact and work together to create the best experiences for our customers. We've grown a lot and have now created a diverse, flexible, rewarding environment that strives to let everyone be the best version of themselves. 

Our social calendar and regular educational trips mean that it is not all hard work. The social committee also allow us to give back to some great causes and initiatives. Plenty of reasons to enjoy life at Iglu.com.

About Iglu.com

Established in 1998, we are the UK and Europe’s largest specialist ski and cruise travel agency, trading through Igluski.com, Iglucruise.com and Planetcruise.co.uk. 

Awards: In 2024 we won the Above & Beyond award at Celebrity Cruises Agent Appreciation Awards. In 2023 we won 3rd Best Workplace (Large Company Category ) at the Best Workplaces in Travel Awards, in 2023 we also won Online/Call Centre Agency of the Year at the Travel Weekly Agent Achievement Awards, in 2023 we also won Best Ex-UK Producer in the MSC Champion Awards, in 2023 we also won Bronze in the Best Travel Company for Ski/Winter Sports at the British Travel Awards, in 2023 we also won  Favorite Cruise Travel Agent - Highly Commended in the Wave Awards, in 2021 we won  Best Large Cruise Agency at the Travel Weekly Agent Achievement Awards, in 2020 we won Top Partner for Cunard and Holland America, in 2020 we also won Best Online Travel Agency at the TTG Top 50 Awards, in 2019 we won CLIA Online Cruise Agent of the Year , Carnival UK Retail Partner of the Year , Princess Cruises Retailer of the Year,  took Best Non-Retail Agent at the Wave Awards and also won Best Online Sales (UK) from Costa Cruises. During 2018 we won the Top Cruise, Ocean and River Agency  at the TTG Top 50 Travel Agencies 2018 and also won Best Newcomer for the Eurozone 2018 with Royal Caribbean. Back in 2017 we were also recognised in The Leap 100 Fastest Growing Companies 2017 .

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  1. Cruise Holidays 2024 & 2025

    View Iglu Cruise Blog Cruising from the UK. Begin your holiday the minute you board on cruises from UK with popular cruise lines such as P&O Cruises. Check out our recent blog - P&O Cruises Winter 2025/26 Season which includes the top itineraries sailing from Southampton. World Cruises. Sail around the world or take in a sector of a world cruise.

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    Whether you're looking for a quick getaway or a last-minute bargain, we've got the perfect last minute cruise deal for you. Alternatively, if you're not in rush, check out our other offers for 2024 cruises, 2025 cruises or even 2026 cruises !

  3. Online Travel Agency

    In 1998 Iglu's ground-breaking concept at launch of selling ski holidays online set the course of the company's progress through forward thinking, creativity and innovation. Today Iglu is the UK's #1 cruise and ski retailer and is continuing to grow as a business, investing in technology and reaching into international markets.

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  6. Read Customer Service Reviews of www.iglucruise.com

    Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!

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  10. "Coolcations": Climate change reshapes summer vacation travel trend

    🧊 By the numbers: British travel company Iglu Cruise says it saw demand for Arctic destinations increase 235% in 2023 compared to 2022. After years of record-breaking tourism to Antarctica, "the Arctic is the new Antarctica," Belles says.

  11. Iglu Cruise reportedly put up for sale with £100m price tag

    Iglu Cruise has reportedly been put up for sale by minority shareholders Lloyds Development Capital (LDC) with a potential price tag of £100 million. Lloyds Banking Group's private equity arm LDC - which took a minority shareholding in Wimbledon-based Iglu.com's cruise business in 2015 - is said to have hired investment bankers from ...

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    IGLU Cruises. 1 year ago. Save. Booked cruise with MSC through Iglu. Cruise sailing 1-11/10/22 from Southampton. MSC have moved sailing date to 4/11/22. I would say that was a major change and, in any event, I am unable to travel then. Asked Iglu for full deposit back because I thought my contract was with them.

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  14. Iglu.com begins redundancy consultation process following coronavirus

    Isabella Sullivan, 22 September 2020. Iglu.com, the UK's largest independent agent of ski holidays and cruises, has begun its redundancy consultation process. The company is made up of the brand Igluski, Iglucruise and Planet Cruise, and has started its redundancy process today following the impact of coronavirus on the travel industry.

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  18. mis-sold holiday. Do not book with Iglu!

    Do not book with Iglu! Dec 19, 2023, 5:10 AM. Save. Mis-sold a holiday, be very careful when booking! Called and spoke to Antony to get information about our first cruise - Spice Route, India & Sri Lanka from Singapore to Mumbai with Stays, 5 February 2024 (18 nights). Antony (Ext 2147) confirmed that the balcony cabin was available, (even when ...

  19. Cruise holiday warning issued to UK tourists and 'it's crucial'

    Iglu is the UK's largest independent specialist cruise and ski travel agency. "We pride ourselves on providing expert advice on the widest range of holidays at competitive prices," it says.

  20. Cruises 2022

    There are cruises in 2022 for everyone, from mini-cruises around the British Isles to epic World cruises to exotic destinations and sunny escapes to the Mediterranean and Caribbean as well as all your favourite cruise lines such as P&O, Royal Caribbean, Disney and Marella. Browse our amazing 2022 cruises below and find the best holiday at sea ...

  21. Moscow to Astrakhan Russian River Cruise

    14 days - 13 nights. Your River Cruise on the luxurious MS Volga Dream takes you from Moscow along Russia's grand Volga River to the legend that is Volgograd (formerly Stalingrad) and Astrakhan on the Caspian Sea. Along the way, you'll discover the treasures of Yaroslavl, the oldest city on the Volga, medieval Nizhniy Novgorod and ...

  22. The Ultimate P&O Cruises 2024 Guide

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  23. Remote Cruise Sales Consultant

    As one of our Remote Cruise Sales Consultants you will offer a broad range of ocean cruises from package holidays to tailor-made packages. With the full support of experienced customer service and back office admin teams along with extensive industry leading marketing, you'll have the freedom to dedicate your time to booking the perfect ...