Photo of Journeys - Chandler, AZ, US. Mens Toms

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3111 W Chandler Blvd

Chandler, AZ 85226

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Photo of Janelle F.

Great stop while running around the mall. I was looking for a few different shoes to purchase today. Service was great and while I didn't find one item I was looking for in my size I was able to find another for not only me, but two of my girls. Store was clean and quite busy. Prices were fair.

Photo of Karen W.

I normally don't comment on other people's reviews when writing my own review but after shopping here I think the biker chick and axe murderer community will be disappointed that girls shopping here won't instantly join their ranks (Then again that review was from 2007 so maybe this store has had a change of heart since then). The mood here channels maybe skater or alt rock fashion. Journeys is a subsidiary of Genesco Inc. who also owns Johnston and Murphy, Lids and Dockers. As for the merchandise, some brands they sell are Addidas, Converse, Doc Martens, Timberland, and Toms. I also saw a lot of various backpacks on the walls for sale (For hiding your axes of course). Journeys is also involved with the Vans Warped Tour and after looking at their website it seems like they make a dedicated effort to give back to the community. Store managers are given 8 hours of paid time to volunteer at a non profit per year, and the company is a sponsor of DECA which from their website, "... Prepares emerging leaders and entrepreneurs in marketing, finance, hospitality and management in high schools and colleges around the globe." This is one of the few brick and mortar stores that sells Toms. A few months ago I broke down and bought a few pairs that were on sale online. I always thought of them as mummy footwear because of the way they are designed with the fabric wrapping around the shoe. They are super comfy though and great for walking around. My dad saw my pair and wanted some. "I want those Kung Fu shoes!" he exclaimed to me on our last family dinner. Tbd if wearing them will channel his inner Neo from The Matrix so that at our next outing he will tell me in monotone "....I know Kung Fu". Related: he does take many pills every day but also TBD if any of them are blue or red. Go figure I had to go to a store in the mall geared towards teens and early 20-somethings to get shoes for my dad who is approaching octogenarian status. It was easy looking at their selection online and to see if the certain shoe I wanted was in stock. The store itself is pretty small and they stack as much merchandise as they can in here. Service was friendly and efficient and they offer regular printed receipt, online receipt and gift receipts. They also have a very generous return policy and will allow returns up to 365 days from purchase if the item is still in new/unworn condition with receipt. If my dad does decide to become (At best) a biker chick or (At worst) an axe murderer after wearing these shoes I bought though don't worry, I'll be sure to update my review.

Mens Toms

I came in knowing I had a rather tricky/ annoying return I wanted to make and I wasnt sure if any workers would be able to help me, but Casey was SO SWEET and SO HELPFUL. She really went above and beyond to make sure I was happy and my problem got solved and it really brightened my day. She really was a delight and should be recognized. Thank you for you help!

Photo of Nancy M.

Friendly people work here, which I very much appreciate. I was on the search for a specific pair of vans and the young lady helping me took her time understanding what I was looking for and helping me find it. When we did, I was understandably disappointed that they didn't have it in the size that I needed, but she provided me with my options and didn't drop me like a hot potato once it became apparent that I wouldn't be buying anything (on that day, anyway).

Photo of Julian M.

Hunter is the man. Patiently ran back and dirt bringing shoes to try and helped with a return. Work ethic 10 out of 10

Photo of Jaime F.

I've never been in this store, but I ended up calling it by mistake thanks to Google, as I thought I had looked up the number for Journeys Kids. Logan went above and beyond to call the right store to check their inventory and make sure they had what I was looking for before driving down there. She was super sweet and really exceeded my expectations! Thank you so much!!! My son is happy that were were able to exchange his defective shoes and it's all thanks to you Logan!

Photo of Zakara B.

Came in last weekend with my husband and two kids. We were looking to buy my son some new shoes! While looking for his shoes I found a pair of vans that I actually liked and wanted to try them on. As I waited for a employee to notice that I needed assistance, no one came over to help us. My husband had the shoe for my son and I had the shoe for myself.... still no one ever came over! I then counted 5 employees standing over near the back talking and hanging out! Not even the guy at the register was interested in selling shoes! At that point I told my husband to put the shoes back because we are leaving! I spent at least 10mins in the store with no greet, nor any assistance! Piss poor customer service! I even told the group of employees at Journeys that "Not one of you have helped us since we walked in here so we're leaving!" They just looked at each other stupidly ! We went to the Vans store down the way where we were greeted as we walked in by 2 different employees and we bought 3pairs of shoes! I hate to say this but I think race had something to do with the way we were treated at Journeys ! We will never shop there again!

Photo of Melissa D.

I wanted to exchange a pair of shoes for my daughter for a different size. I had my receipt and the original box and were never worn. I was asked for my email and phone number. When I said I didn't want to give that out, he continued to say he needed it to be able to exchange. I finally had to give my name, a bogus email and number to get out of there. I had my credit card I made the purchase with! This is terrible customer service! If my daughter went in without me she would have given all of this info out. Which in turn she would end up with an endless supply of emails and then these companies sell your phone number. Absolutely Ridiculous!!

Photo of Cassidy H.

I wanted to buy two or three pairs of boots, but the sales woman (with blue hair) was totally uninterested in helping me. She just leaned against the wall and stared at me until I finally left. She was a little smug in saying "Just do you know you won't find any better deals than today" and then literally turned her back on me to talk to a coworker. If you treat me like I'm not going to buy anything then I won't. I can get all of this stuff online.

Photo of Chris T.

The Journey's shoe store at chandler fashion center is a fantastic store. The customer service is impeccable for what it is. You get greeted the second you step in the door and they are just genuinely nice people. They make you feel like you are wanted in the store. They always ask if you need any help or if you want a size in the shoes you happen to be looking at. If you ask for a lot of different shoes they happily do it without giving you attitude. They are also very helpful by working with you to get the right shoe size. The customer service is so good that one visit I didn't plan on buying anything but I bought socks because they were so nice. They have a lot of different styles of shoes for everyone. All the shoes I have bought have been great quality and there is nothing wrong with them. They have good exclusive shoes that are cute. The only complaint is they often do not carry 11 and 12 shoe sizes which is a downside because that's what I wear. They still do have some shoes that are good in those sizes so it's not that much of a downside. The pros outweigh the cons at this journey's by a great margin. It is a great place to shop for unique, affordable, and great shoes.

3 other reviews that are not currently recommended

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3111 W Chandler Blvd Ste 2028 Chandler, AZ, 85226

Web: www.journeys.com

Category: Journeys , Footwear

Store Hours:

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Hours: 10am - 9pm (0.0 miles)

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About Journeys

Journeys is a retailer of footwear stocking a huge range of the top brands loved by teens and young adults. The first Journeys retail store to open was the Rivergate Mall Journeys in Nashville, TN, opened by Jim Estepa in December 1986.

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Chandler Fashion Center

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Chandler Fashion Center Mall: Where Chandler, AZ Comes Alive

The birth and growth of chandler fashion center, sears and nordstrom: former anchors of chandler fashion center, architectural brilliance and design, a unique layout, design elements, arizona’s scenic beauty on display, the village and entertainment plaza, the village: a hub for entertainment and dining, dining and entertainment options, transformation of the dancing waters fountain, chandler fashion center’s anchors and their stories, macy’s: a tradition of style and quality, dillard’s: fashion forward and customer-centric, scheels: more than just a sporting goods store, best buy: a technophile’s haven, barnes & noble: a reader’s paradise, harkins theatres: cinematic excellence, a kaleidoscope of retail at chandler fashion center, fashion and apparel, health and beauty, specialty and lifestyle, athletic and outdoor, a diverse dining experience, culinary delights for every palate, signature restaurants: the cheesecake factory and benihana, unique offerings: auntie anne’s and creme de la creme, the aquatic wonder of chandler fashion center, an underwater journey in a mall, more than just a store, a new dimension to retail experience, related posts.

Chandler Fashion Center Mall , a beacon of retail and style in  Chandler, Arizona , opened its doors on October 19, 2001. This marked a significant milestone in the city’s retail landscape.

The center began with an impressive roster of 229 stores, spanning a vast area and attracting diverse shoppers.

Five major anchors solidified the mall’s status: Sears, Nordstrom, Dillard’s, Robinsons-May, and Harkins Theatres. Each of these anchors brought its unique flair and client base to the mall, making it a comprehensive shopping destination.

In the following years, Chandler Fashion Center saw several transformative changes. Notably, in 2006, the mall witnessed the transition of Robinsons-May into a Macy’s store.

This change introduced various fashion and home goods offerings, enhancing the mall’s appeal. Macy’s, known for its wide range of products and iconic holiday events, added a new dimension to the shopping experience at Chandler Fashion Center.

A significant point in the mall’s history occurred on January 5, 2011, when a shootout ensued within its premises. This unexpected event led to an immediate lockdown of the mall.

Thankfully, the swift response from local law enforcement ensured no injuries or fatalities. The incident underscored the importance of safety and security in public spaces.

In response, Chandler Fashion Center reinforced its security measures, thereby re-establishing a sense of safety for its patrons.

While challenging, this episode demonstrated the mall’s resilience and commitment to providing a secure environment for shoppers and employees alike.

Chandler Fashion Center has seen changes in its anchor stores over the years. Once a key anchor, Sears announced in October 2018 its decision to close.

Similarly, Nordstrom, another major anchor, revealed plans in May 2020 to shutter its Chandler location, a move influenced by the broader impacts of the COVID-19 pandemic.

These departures marked the end of an era for the mall and paved the way for new developments and tenant transformations.

Amidst these developments, Chandler Fashion Center continued to thrive as a key destination for  things to do in Chandler, AZ .

The mall’s evolution from its opening day to the present has been marked by a blend of consistency and change, reflecting the challenges and opportunities within the retail sector.

Chandler Fashion Center is distinguished by its unique architectural design. The mall is conceived as an ‘A’- shaped structure centered around a bustling food court.

This central point is the hub from which three distinct wings radiate, each lined with various shops and services. The layout facilitates easy navigation and contributes to the mall’s spacious feel.

The wings are designed to maximize visibility and accessibility to the stores, providing shoppers a seamless experience as they move from one section to another.

Chandler Fashion Center

The interior of Chandler Fashion Center is a testament to modern, contemporary design. The mall’s stone columns and marble floors combine elegance with functionality, creating a luxurious ambiance.

Large skylights further enhance the design, flooding the space with natural light and highlighting the sophisticated aesthetics.

These design choices make the mall visually appealing and create a pleasant shopping environment that encourages visitors to linger.

An outstanding feature of the Chandler Fashion Center is its homage to Arizona’s natural beauty . The mall has incorporated large photographic murals of iconic Arizona landscapes, such as the Grand Canyon, Sedona, and the Sonoran Desert.

These murals are strategically placed at the ends of each wing and at certain outdoor entrances, offering shoppers a glimpse of the state’s scenic wonders.

This unique blend of retail and art enhances the shopping experience while celebrating Arizona’s rich natural heritage.

The Village is adjacent to the food court entrance, an outdoor entertainment and dining plaza integral to Chandler Fashion Center.

This lively area has various dining options and entertainment venues, including the popular Harkins Theatres and The Old Spaghetti Factory.

The Village serves as a social and recreational hotspot, allowing visitors to unwind and indulge in diverse culinary experiences or catch the latest movies in a comfortable setting.

The Village’s entertainment and dining options cater to various preferences. Patrons can enjoy a casual meal at Buffalo Wild Wings or experience fine dining at The Old Spaghetti Factory.

Including Harkins Theatres adds a dimension of entertainment, providing movie-goers with a state-of-the-art cinematic experience.

Escape the Room, another notable attraction offers an engaging and interactive experience for groups looking for a challenge.

Chandler Fashion Center

A significant change occurred in the Summer of 2014 when the Dancing Waters fountain, once a centerpiece of The Village, was demolished.

This fountain, known for its synchronized display of water, lights, and music, was a beloved feature. Following its removal, a charming new picnic area emerged, featuring cozy patio seating, lush lawn spaces, and a delightful splash pad for children.

This renovation aimed to enhance the mall’s family-friendly appeal, offering a space for relaxation and leisure amidst the bustling shopping environment.

Macy’s, a cornerstone of American retail, has been a significant presence in Chandler Fashion Center since 2006 when it transformed from Robinsons-May.

Macy’s, renowned for its comprehensive collection of apparel, accessories, and home essentials, consistently evolves to align with current consumer trends while upholding its dedication to quality and exceptional customer service.

Its annual events and sales have become eagerly anticipated, drawing large crowds and contributing significantly to the mall’s foot traffic.

Dillard’s, a key anchor store, provides a wide-ranging selection of apparel, footwear, and accessories, catering to the fashion needs of the entire family.

Renowned for its fashion-forward approach, Dillard’s combines national brands and exclusive in-house labels, catering to a diverse customer base.

The store is also known for its exceptional customer service, adding a personal touch to the shopping experience.

Opening on September 30, 2023, Scheels has quickly become a standout attraction at Chandler Fashion Center. Beyond being a premier sporting goods retailer, the store boasts unique features like a 45-foot Ferris wheel and a 16,000-gallon saltwater aquarium.

These attractions, along with an arcade and a wildlife mountain, transform the shopping experience into an adventurous outing, appealing to families and sports enthusiasts alike.

Best Buy, a leader in consumer electronics, offers an extensive range of tech products, from the latest gadgets to essential home appliances.

This store, a favorite among tech enthusiasts, boasts expert staff and engaging interactive displays, ensuring it remains a top choice for those eager to keep up with the latest technology.

Barnes & Noble at Chandler Fashion Center provides a serene escape for book lovers. With a vast collection of books and magazines and a cozy café, the store has become a community hub for readers, writers, and students.

Regular events, book signings, and reading clubs further enrich the cultural atmosphere of the mall.

Harkins Theatres adds a dimension of entertainment to Chandler Fashion Center . The theater is a favorite for movie buffs, offering a state-of-the-art movie-going experience with advanced projection and sound systems.

Its strategic location within the mall makes it a perfect plan for rounding off a day of shopping and dining.

Chandler Fashion Center is a vibrant hub of retail diversity, showcasing a wide array of stores beyond its anchor tenants and dining options.

These stores, each with unique offerings, cater to many preferences and needs, enhancing the overall shopping experience.

Fashion enthusiasts are spoilt for choice with stores like Abercrombie & Fitch, American Eagle Outfitters, H&M, and Forever 21.

These outlets offer a range of styles, from contemporary casuals to trendy fast fashion. Ann Taylor and Express provide chic professional wear for those seeking more specialized attire.

Beauty and wellness seekers will find their haven in stores such as LUSH, Bath & Body Works, and The Body Shop, each offering an array of skincare, fragrances, and beauty products. Sephora is a one-stop shop for high-end beauty brands and makeup essentials.

The mall also caters to specialty interests. For the tech-savvy, the Apple store offers the latest in technology and gadgets. The LEGO store provides endless fun for children and adults, while stores like Zales and Kay Jewelers offer exquisite jewelry collections.

Chandler Fashion Center

Athletic and outdoor enthusiasts are included, with stores like Athleta and Lululemon providing high-quality activewear.

For those looking for sporting goods and outdoor equipment, Champs Sports and Zumiez are the go-to destinations.

Each store at Chandler Fashion Center contributes to a rich tapestry of retail, making the mall a comprehensive and varied shopping destination.

Chandler Fashion Center offers diverse dining options that satisfy various culinary tastes and preferences.

From quick bites at fast-food joints to leisurely meals at fine-dining restaurants, the mall ensures that every visitor’s culinary needs are met.

Whether you’re in the mood for a casual lunch, a family dinner, or a quick snack, the mall’s dining landscape has something to offer.

This diversity enhances the shopping experience and turns the mall into a gastronomic destination.

The Cheesecake Factory and Benihana are popular destinations among the many dining choices. The Cheesecake Factory is known for its extensive menu, offering everything from salads and sandwiches to hearty entrees, not to mention its famous array of decadent cheesecakes.

Benihana provides a unique dining experience with its Japanese teppanyaki-style cooking. Skilled chefs prepare the meal right before the guests, making it both a culinary and a visual treat.

These restaurants are not just about great food; they’re about creating memorable dining experiences.

Chandler Fashion Center houses unique eateries, such as Auntie Anne’s and Creme De La Creme, for those looking for something different.

Auntie Anne’s, famous for its freshly baked pretzels, provides a perfect snack option for those on the go. On the other hand, Creme De La Creme offers an array of delightful baked goods and pastries, ideal for satisfying a sweet tooth.

These specialty dining spots add a unique flavor to the mall’s food offerings, ensuring there’s always something new and exciting to try.

Chandler Fashion Center

In 2023, Chandler Fashion Center enhanced its shopping experience with a remarkable addition: a 16,000-gallon saltwater aquarium.

This stunning aquatic display in the newly opened SCHEELS store has quickly become a focal point of attraction for visitors of all ages.

The aquarium is an architectural marvel featuring over 600 diverse fish species, creating a vibrant tapestry of marine life.

This immersive experience lets shoppers glimpse the ocean’s wonders while browsing the latest fashion, technology, and sports gear.

The aquarium serves as an educational and entertainment feature, showcasing the beauty and diversity of marine ecosystems.

SCHEELS, renowned for blending retail with entertainment, has transformed a mall section into a mini-oceanic world.

The addition of the aquarium aligns with their philosophy of offering customers more than just a shopping trip – it’s an adventure.

The store also includes attractions like an indoor Ferris wheel and arcade games. However, the aquarium stands out as a unique element, adding an educational aspect to the shopping experience.

The 16,000-gallon aquarium at Chandler Fashion Center exemplifies the evolving nature of retail spaces, where shopping, education, and entertainment intersect.

This addition enhances the mall’s appeal and provides a memorable experience for visitors, solidifying the mall’s status as a premier destination in Chandler, AZ.

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COMMENTS

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    The Journey's shoe store at chandler fashion center is a fantastic store. The customer service is impeccable for what it is. You get greeted the second you step in the door and they are just genuinely nice people. They make you feel like you are wanted in the store. They always ask if you need any help or if you want a size in the shoes you ...

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