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Customer Support and Information

Live support & info, support request.

We respond to all correspondence from our guests as quickly as possible.

For immediate assistance, please visit our Frequently Asked Questions or chat with our Live Support Team .

For immediate assistance, please call 132488 from Australia or 0800 780 717 from New Zealand.

Guest Information

Login here to update your account information and/or contact preferences.

If you have not created an account with is or can’t remember your login info, please fill out the form below for assistance.

Reasonable expenses that are a direct result of a change in your voyage or itinerary made by Princess Cruises may be submitted for consideration for reimbursement.

For pre-cruise support, please use our Live Chat or call us at 1-800-PRINCESS (1-800-774-6237) . You can also visit our Frequently Asked Questions .

If you are inquiring about your Future Cruise Credits provided to you onboard, please fill out the form below.

For pre-cruise support, please use our Live Chat.

Princess® is pleased to offer a special Carnival Corporation shareholder onboard spending money program. This program is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. This benefit is applicable on all published sailings. Restrictions may apply.

Login (optional) to your My Princess account to review your active Future Cruise Deposits.

The form below only covers Future Cruise Deposits. Please complete the form to request your FCD extension.

All Future Cruise Deposits expiring in the next 120 days will be extended for 1 year unless a 2 year extension is noted below.

Future Cruise Deposits (FCDs) are created per person. Therefore, you must create a separate request for each FCD holder. Please be advised that a single request for multiple people cannot be processed.

Your booking has been located

To continue with your refund request, please provide expense details related to your vacation. Please refer to any communications you have received for more details on what expenses may be eligible for reimbursement.

Shareholder Benefits Form

Please note that requests will be processed within 10 business days and only cover Future Cruise Deposits purchased onboard a previous sailing.

By clicking the Submit button, (on behalf of all passengers listed above) you certify the information provided is true and correct. Refund requests are processed in the order received. Your request will be reviewed, and any reimbursement will be sent to you in the form of a check mailed to the address indicated on the booking. Please note: we are unable to reimburse costs incurred for alternative holiday plans or wages.

Standard processing time is approximately four weeks from date of receipt. Please note that requests received without appropriate receipts and documentation may result in processing delays. If we have any questions regarding your claim, we will contact you using the information provided in this request.

Thank you for contacting Princess Cruises

Your message has been received. We appreciate your patience in affording us the time to respond to your request. Due to the large volume of messages we are receiving, it may take us longer than usual to respond. We are working hard to make sure every request is handled accurately and efficiently.

If you require immediate assistance, please call us at: 1-800-774-6237 .

If you require immediate assistance, please call us at: 132488 or 1300 551 853 .

If you require immediate assistance, please call us at: 0344 338 8663 .

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• Weybridge office Pre-Cruise Tel: 0344 493 4005 / Post-Cruise Tel: 0344 493 2063 (Mon-Fri: 8:30AM-9:00PM / Sat & Sun: 9:00AM-7:00PM) E-mail [email protected] [email protected]
• Oslo office Tel: 22 51 37 90 / Fax: 47 22 51 37 95 (Mon-Fri: 9:00AM-5:00PM) E-mail [email protected] FOR TRAVEL PARTNER ENQUIRIES Tel: 22 51 37 80 https://agent.royalcaribbean.no/contact/
• Sweden office Tel: 0200 88 0155 (Mon-Fri: 9:00AM-6:00PM / Sat: 10:00AM-5:00PM) FOR TRAVEL PARTNER ENQUIRIES Tel: 08 22 54 00 https://agent.royalcaribbean.no/contact/
• Denmark office Tel: 80 25 32 52 FOR TRAVEL PARTNER ENQUIRIES Tel: 33 12 76 00 (Mon-Fri: 9:00-18:00 / Sat: 10:00-17:00) Dec. 24th & Dec. 31st: 9:00-13:00 Closed on Dec. 25th-26th & Jan. 1st-2nd
• Finland office Tel: 020 386 386 FOR TRAVEL PARTNER ENQUIRIES Tel: 020 386 386 (Mon-Fri: 9:00-18:00 / Sat: 10:00-17:00) Dec. 24th & Dec. 31st: 9:00-13:00 Closed on Dec. 25th-26th & Jan. 1st-2nd
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• Barcelona office Tel: 900 374 400 / Fax: 34 93 304 3528 (Mon-Fri: 9:00AM-6:00PM) E-mail [email protected]
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• Hong Kong, China office Tel: +852 3018-3463 / Fax: +852-3189-3277 (Mon-Fri: 9:00AM-6:00PM) E-mail [email protected] ATLASPACE, 16/F, Sun Life Tower, The Gateway, Harbor City, Tsim Sha Tsui, Hong Kong
• Australia office Tel: 1-800-754-500 / Fax: 61 (2) 432 20326 (Mon-Fri: 8:00AM-8:00PM / Sat: 10:00AM-4:00PM / Sun: 10:00AM-2:00PM) Pre-Cruise Inquiries [email protected] Post-Cruise Comments and Questions [email protected]
• São Paulo office Tel: 11 3090 7200 (Mon-Fri: 8:00AM-6:00PM / Sat: 9:00AM-12:00PM) E-mail [email protected]
• Mexico City office Tel: 55-5062-9200 - 001 855 877 349 (Mon-Fri: 8:00AM-11:00PM / Sat & Sun: 10:00AM-9:00PM) E-mail [email protected]
• Latin America office Tel: 305-341-0204 (Mon-Fri: 3:00AM-8:00PM / Sat: 8:00AM-8:00PM / Sun: 9:00AM-8:00PM ) E-mail [email protected]
• Colombia office Tel: 01-800-518-9660 (Mon-Fri: 3:00AM-8:00PM / Sat: 8:00AM-8:00PM / Sun: 9:00AM-8:00PM ) E-mail [email protected]

We are here to help with reservations, Crown & Anchor memberships and general questions.

• What are the pre-cruise testing requirements for my cruise?
• What vaccines are required to travel on a Royal Caribbean cruise?
• What travel documents are required to board?
• What are the top things to know after I have booked a Royal Caribbean cruise?
• When should I arrive at the port terminal to board my cruise ship?
• Can I book back-to-back cruises at this time?
• If I test positive for COVID-19 right before my cruise or on the cruise, what is your refund policy and what associated costs are covered?
• When can I check-in for my Royal Caribbean cruise?
• How do I get luggage tags?
• What documents are required to check-in?
• How can I get my Royal Caribbean cruise boarding pass (SetSail Pass)?
• Where do I find my cruise reservation documents?
• Will holds be placed on my credit card when I create an onboard account?
• What kind of refund am I entitled to if I cancel my cruise booking?
• How do I purchase a Royal Caribbean beverage package? How do I cancel?
• Should I choose to cancel a reservation confirmed under a non-refundable deposit fare, what refunds will apply?
• When is the final payment for my cruise vacation due?
• How can I make a payment on my booking?
• How long do refunds take to process?
• I am missing Crown & Anchor points from my profile. Who can I speak to?
• How can I request my final onboard statement?
• How can I purchase photos? How will I receive my photos? Who do I contact if I have not received or need a change to my photos, photo link, or photo book?
• How can I report a lost Item?
• Why do I have a pending authorization on my bank account?
• I would like to speak to someone regarding the experience I had on my most recent cruise, who can I contact?
• What’s the Onboard Account Statement?

View all Post-Cruise Inquiries Frequently Asked Questions

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Here are some of the most Frequent Answered Questions regarding upcoming cruises

• What kind of food or drinks am I allowed to bring onboard a Royal Caribbean cruise ship?
• What is a Royal Caribbean beverage drink package?
• Can I order multiple drinks at a time with Royal Caribbean's all-inclusive beverage packages?
• Are gratuities included in the Royal Caribbean beverage package cost?
• Where can I use my Deluxe Beverage Package?
• Am I eligible for the RoyalUp℠ upgrades program?
• Why did I or someone I’m traveling with not receive an invite to bid on a RoyalUp℠ stateroom upgrade?
• If my RoyalUp℠ offer is accepted, will I earn Crown & Anchor points at the rate associated with my upgraded stateroom category?
• What internet options are available on board Royal Caribbean cruise ships?
• What is VOOM and how much does it cost?
• Can I use my Wi-Fi internet package at Perfect Day at CocoCay?
• Can I book my flights to my cruise through Royal Caribbean?
• What support is provided if my flight purchased through Air2Sea is delayed or changed?
• How does booking with the Royal Caribbean Air2Sea program work?

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If you booked through a Travel Agent/Agency and need to make changes to your reservation, you will need to contact them directly, as We can't process those changes, unless you booked directly with us.

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There are many easy ways to contact Celebrity Cruises®. Looking to speak to a vacation planner to book or have a question about an itinerary? Already booked and want to find out about shore excursions? Want to find out about your Captain’s Club benefits? There’s a Celebrity phone number or email address for every need. Check out all the ways to contact Celebrity Cruises below.

North America Region

Book a celebrity cruise vacation.

• Reserve your Celebrity Cruise vacation 1-888-751-7804
• Group Bookings (8+ staterooms) 1-888-727-4907
• Corporate Group Quotes 1-800-722-5934, option 1
• Charter Quotes 1-800-722-5934, option 1
• Hours of Operations Eastern daylight/standard time zone
• Monday-Sunday: 7 AM – 12 AM

Already Booked

• Existing Reservations 1-888-751-7804
• Reservations( U.S. and Canada) Email Address: [email protected]
• Online Check-in 1-877-200-2897
• Online Check-in Email Address: [email protected]
• Celebrity Website Assistance 1-800-722-5941
• Website Assistance Email Address: [email protected]
• Guests with Disabilities / Special Needs 1-866-592-7225
• Guests with Disabilities / Special Needs Email Address: [email protected]
• Captain's Club Assistance and Inquiries 1-844-418-6824
• Captain's Club Email Address: [email protected]
• Captain's Club International: 1-316-554-5961
• International Number 1-316-554-5961
• International Reservations( Guests Outside U.S.) Email Address: [email protected]
• Flights by Celebrity Quotes and Inquiries 1-800-533-7803
• Air Arrangements Email Address: [email protected]
• Cruise Gift Certificates 1-888-837-5676
• Media Relations and Press Inquiries: [email protected]

Post Cruise Inquiries

• Celebrity Guest Relations Department 1-844-418-6824
• Post Cruise Questions or Comments: [email protected]
• Lost and Found / Lost Luggage 1-844-418-6824
• Lost and Found / Lost Luggage: [email protected]
• U.S and Canada Hours Eastern daylight/standard time zone
• Monday-Sunday: 8 AM - 8 PM

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Celebrity cruises australia.

• Phone: 1800 003 002
• Email Address: [email protected]
• Local Times: Monday-Friday: 8am-8pm
• Saturday: 10am-4pm Sunday: 10am-2pm

Royal Caribbean Cruzeiros Brasil

• Phone: +55 (11) 3090-7200
• Phone: +55 (11) 4858-7400
• Email Address: [email protected]
• Mailing Address: Rua Espírito Santo, 315, 10º andar. CEP 09530-701 São Caetano do Sul – SP

Celebrity Cruises Mexico Servicios, S.A. de C.V

• Phone Number: Within Mexico 800 759 0380
• Mailing Address: Blvd. Manuel Avila Camacho 36 piso 20 Lomas de Chapultepec CP 11000, México D.F.
• Phone: 0045 80 25 32 52
• Email Address: [email protected]
• Local Times: Monday to Friday 09:00AM to 06:00PM
• Saturday 10:00AM to 05:00PM Sunday: Closed
• Phone: 0046 (0) 20 386 386
• Local Times: Monday to Friday 09:00AM to midnight
• Saturday and Sunday 10:00AM to midnight
• Phone: 00 358 (0) 20 386 386

Germany (Frankfurt Office)

• Phone: 069-9200710
• Email Address: [email protected]
• Local Times: Monday - Friday: 9 AM-6 PM
• Phone: 0800 445 885
• Email: [email protected]
• Local Times: Monday - Friday: 9AM - 8PM
• Weekend: Closed.

Norway (Oslo Office)

• Phone: +47 22 51 37 90

Spain (Barcelona Office)

• Phone: +34 938 002 978
• Email Address: [email protected]
• Local Times Monday-Friday: 9 AM-6 PM
• Phone: 0 200 88 0155
• To contact our UK call centre, please call: 0344 493 2092
• Outside U.S., Canada and UK: 1-316-554-5961
• Our hours of operation are: Monday-Friday: 9 AM-8 PM
• Saturday: 9 AM-6 PM Sunday: 10am-5pm
• For other enquiries listed below, please email us:
• Captain's Club membership [email protected]
• Already booked: medical & dietary requests [email protected]
• Already booked: pre-cruise enquiries [email protected]
• Returned from cruise: post-cruise enquiries, lost property & feedback [email protected]
• Conferences, incentives & group bookings of 8 or more [email protected]
• Website feedback [email protected]
• Flight enquiries [email protected]

For additional local contact information, please click on Find A Travel Advisor in our footer.

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Know Before You Go

Frequently Asked Questions

Need Help Planning Your Cruise Vacation?

General Reservation Assistance

Monday – Friday 5:00am to 7:00pm Pacific Saturday & Sunday 6:00am to 5:00pm Pacific 1–877–932–4259 or 206-626-7020

Making a Group Reservation

Guests who elect to create a Group directly through Holland America Line, Please contact us at:

1-800-355-3017 within North America

1-206-626-7350 outside North America

Email:  [email protected]

Office Hours: Monday through Friday 7am-5pm (PT)

Travel Advisors: Group space can be set up via Polar Online. Alternatively, please contact us by phone at:

1-888-425-9477 within North America

1-206-626-7020 outside North America

Ship Services

Gift orders and dining inquiries: Phone: 1–800–541–1576

Email:  [email protected]

Full-ship Charters & Incentive Groups

E-mail:   HAL_Charters_&[email protected]

Shore Excursions

Phone: 1-888-425-9376 or 206-626-7320

EMERGENCY Contact

Business Hours: 206-626-9000 After Hours & Holidays: 1-800-628-4771 or 1-206-286-3294

Mariner Society

Questions regarding your Mariner status Phone: 1-800-547-9139

Accessible Cruising

Phone: 800–547–8493 or 206–281–3535 (ext. 4514) TTY: 800–254–8669

Media Relations

Phone: 206–281–3535 Toll Free: 1–800–637–5029 Fax: 206–262–5934

Guest Relations (Past Sailing Inquiries/Concerns)

For missing items, please complete the  Lost and Found  form.

For other concerns please write to:

[email protected]

Partnership Inquiries

[email protected]

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HOW CAN WE HELP YOU?

Know before you go.

What to Pack & Bring

What items am i not allowed to bring.

Carnival Cruise Line Prohibited Items, Exemptions and Other Considerations

Carnival Cruise Line prohibits  weapons, illegal drugs and certain items that could interfere with the safe operation of its ships or compromise the safety and secure environment of its guests and crew.  Carnival conducts security scanning of all luggage and reserves the right to confiscate any item, which in Carnival’s sole discretion, is deemed dangerous or can pose a risk to the vessel or its guests. Items will be removed and disposed of and no compensation will be provided.   

We suggest all luggage be unlocked before turning it over to the porters in order to avoid any inconvenience or delay in delivering the luggage to your stateroom. For additional information, please refer to the terms and conditions of the  Cruise Ticket Contract . 

Before you pack, please take the time to review the following.

Prohibited Items

• Any illegal narcotics/drugs including synthetic, designer drugs, marijuana, cannabis and cannabis derivatives such as Cannabidiol (CBD) items which may be labeled as medical marijuana. While certain CBD products used for medicinal purposes may be legal in the U.S. based on state and local laws, they are not legal under U.S. federal law and in all the ports we visit and therefore are also considered prohibited items. 
• All weapons and any item made, adapted or intended for use as an offensive weapon: firearms (including replicas, imitations and their components), spears or spear guns, crossbows, crossbow bolts and long bow arrows; blunt weapons, including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or Nunchaku; sharp pointed weapons, including throwing stars; air, BB, pellet pistols or rifles, stun devices and tasers, any projectile-weapon, including paintball guns, etc.
• All items containing incapacitating substances, such as gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable
• All ammunition
• All explosives, including imitation explosives and devices
• Fireworks, flares, pyrotechnics
• Flammable substances and hazardous chemicals (e.g., petrol, methylated spirits, paint thinners)
• Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans (Refer to Exemptions)
• Alcohol (hard liquor) and beer
• Wine or champagne beyond the allowable limit of one 750 ml bottle per adult (21 years of age or older). Port, Vermouth, Sherry and other fortified wines cannot be brought on board even in the allowable limit.
• Non-alcoholic beverages in containers other than a can or carton; excessive quantities per person (over 12 cans/cartons per person); excessive size per can/carton (over 12 ounces each)
• Electrical and household appliances containing any kind of heating element, such as irons, clothes steamers, immersion heaters, heating blankets, water heaters, coffee machines, hot plates, toasters, heating pads, humidifier, etc. (All Carnival ships offer valet laundry service for a nominal fee, and most ships (excluding Carnival Firenze, Carnival Luminosa and Carnival Venezia) also provide facilities with ironing boards and irons.)  
• Knives, scissors and open razors. (Recreational dive knives are allowed but must be held in the custody of the Guest Services Manager or Chief Security Officer and must be checked out/in by the owner for dive excursions during the cruise. Large scissors used by scrapbook and quilting enthusiasts are at times permitted with prior notification from the Security Services Department but are held on board in the same manner as dive knives.)
• Handcuffs or other restraining devices
• Self-balancing hover boards and air wheels
• Emergency Position Indicating Radio Beacons (EPIRB), communication scanners, wideband receivers, satellite phones, transformers, lasers and laser pointers. 
• Satellite disk, routers and other internet related equipment  
• Curtains, drapes or hanging room dividers
• Boom boxes/large radios
• Candles and incense
• Helium filled balloons 
• Inflatable kiddie pool
• Any footwear with wheels, such as, Heely’s type shoes
• Kava  
• Surfboards, boats and canoes 
• Fish of any kind; if fish are caught during an excursion, they must be shipped home

Exemptions and other considerations

• Aerosol cans containing personal grooming products are allowed 
• Personal grooming devices such as hair dryers, flat irons, curling irons, shavers, and other electrical devices, such as fans (no larger than 12" in diameter), power strips, multi plug box outlets/adaptors, and extension cords (without surge protectors) are allowed when used with proper caution.  However, if such devices are determined to pose a hazard, they will be removed and returned on debarkation morning
• Guest must use earphones when listening to music or watching shows/movies on personal devices in public spaces. Bluetooth, portable and wireless speakers are only permitted within your stateroom and must be used respectfully and at reasonable sound levels and times of day. Carnival reserves the right to amend this policy for the comfort and enjoyment of our guests.  Please check your pre-cruise notifications for your specific cruise. Large speakers/radios are always prohibited on board and will be confiscated.
• Medical gas bottles/oxygen cylinders are allowed in connection with a certified medical condition,but cannot be packed in baggage. Oxygen cylinders must be delivered to Guest Services and stored in a designated safe area
• CPAP machine will need to be packed in carry-on luggage. Carnival carries distilled water, which can be purchased either pre-cruise (Carnival’s Fun Shops at 1-800-522-7648) or on board by contacting Room Service.  Guests bringing their own distilled water, must hand carry along with their CPAP machine
• Small, personal-sized coolers no larger than 12” x 12” x 12” for the purpose of housing, small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage
• Pets/live animals:  Only qualified service dogs trained to perform a specific task for a guest with a disability are allowed
• Flowers and plants:  Only permitted if ordered through Carnival.  Flowers/plants cannot be taken off the ship at any port
• Musical instruments: Are allowed, however, if a noise complaint is received, the instrument will be confiscated and returned to the guest on debarkation morning
• Ham radios/amateur radio equipment
• Google-type glasses are permitted on board in public areas, but cannot be worn at any gangway operation
• Digital Cameras/Camcorders, DVDs/VCRs, USB sticks, iPods, Nintendo/X-Box Play Units cannot be used with the TV in the guest stateroom or suite as the connection ports are disabled
• Due to concerns for food safety and contamination prevention, any food items brought on board must be pre-packaged and unopened.  Homemade items or pre-cooked foods are not allowed.  We are unable to provide food preparation, refrigeration or storage for personal food or beverage items
• Seashells may be brought on board if they appear to be clean and sanitized and do not have the odor of a living organism

Items  for Port Use Only The following items may be brought on board, but can be used off the ship, while in port only. All items must be stored in the guest’s stateroom.  

• Drone(s) are allowed, but must be held in the custody of the Chief Security Officer and must be checked out/in by the owner for PORT USE ONLY.
• Snorkel gear
• Skateboards
• Fishing rods
• Tennis rackets
• Roller blades or skates
• Metal detectors
• Beach chair
• Boogie Boards (maximum 42 inches in length)
• Portable Folding Bicycles (maximum 20 inch tires)
• Floatation devices:  For the comfort of all our guests, rafts, tubes and floatation devices other than those used as life preservers (water wings) cannot be used in the swimming pools on board
• Collapsible wagons - For the safety of our guests, the wagon cannot be rolled onto/off the ship during embarkation and debarkation and cannot be rolled off/onto the ship while in port  

Please Note : It is the responsibility of the guest to check the local laws of each port as Carnival will not be responsible for confiscated items by foreign governments. I tems  that cannot be taken off the ship in the United States The following items cannot be taken off the ship in the U.S. during the cruise or on debarkation day. U.S Customs and Border Protection (CBP) performs agricultural inspections to protect the U.S from potential carriers of animal and plant pests or diseases that could cause serious damage to America's crops, livestock, pets and the environment.

• Animal products 
• Unsealed food items
• Fruits and vegetables
• Agriculture and horticulture products
• Plants/cut flowers
• Ship property

Can I bring bottled water on board?

Carnival’s  Liquor and Beverage Policy states that guests are prohibited from bringing water, sodas and other non-alcoholic beverages on board that are packaged in bottles.

We know some of our guests are accustomed to bringing on board their own supply of bottled water, so for your convenience, bottled water can be pre-purchased prior to your cruise by visiting  www.carnival.com/funshops .  Water will be delivered to your stateroom on embarkation day. Bottled water may also be purchased on board by contacting Room Service. Once on board, your purchase is non-refundable; you may take home any unopened bottles.

$14.95 USD (plus an 18% delivery fee) for a 12-pack of bottled water (16.9-ounce bottle/500-ml bottle)

$4.50 USD (plus an 18% delivery fee) for 1 large bottled water (50.72-ounce bottle/1.5-liter bottle)

$24.95 USD (plus an 18% delivery fee) for 8-pack of bottled water (50.72-ounce bottle/1.5-liter bottle) 

Carnival carries distilled water which can be purchased either pre-cruise or once on board. For pre-purchase, please contact our Fun Shops department at 800-522-7648, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET. For purchase on board, please contact Room Service. Should you wish to bring your own distilled water with you, it must be hand carried along with your CPAP machine.

What travel documents do I need to bring?

Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, it is still the responsibility of the guest to present the required travel documents at the time of embarkation. Guests should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation.

Except where it is a mandatory requirement, Carnival highly recommends that all guests travel with a passport book.  The passport book must be valid for at least six months beyond the completion of travel. This will enhance the debarkation experience as delays may be expected upon return to the United States for those without one. Additionally, this will enable guests to fly from the United States to meet their ship at a foreign port should they miss their scheduled port of embarkation and allow guests who must disembark the ship before their cruise ends, due to an emergency, to fly back to the United States without significant delays and complications.

U.S. Domestic Cruises

For cruises that begin and end in the same U.S port, the following WHTI-compliant documents are acceptable for cruise travel. Please note that if the cruise visits Colombia or Greenland, a passport book  (valid for at least six months beyond the completion of travel) is required . A passport card with the same validity is also acceptable for cruises to Colombia.

U.S. Passport Book

• U.S. Passport Card
• State Enhanced Driver's License
• Certificate of U.S. Naturalization
• Native American Indian Card
• US-born citizens may also use a birth certificate (issued by a government agency) and accompanied by government-issued photo ID; a Mobile/Digital version of a photo ID is not an acceptable form of identification.

A passport book (valid for at least six months beyond the completion of travel) is required for cruises that visit Greenland.

A passport book or passport card  (valid for at least six months beyond the completion of travel)  is required for the following cruises:

• Cruises that begin and end in a different U.S. port
• Cruises that visit Colombia, provided they depart from and return to a U.S. port

Europe and Transatlantic Cruises

U.S citizens are required to carry a passport book, valid for at least six months beyond the completion of travel. Guests are not required to have a Schengen Visa or other visas.

Australia, New Zealand, Asia and Transpacific Cruises

U.S citizens are required to carry a passport book, valid for at least six months beyond the completion of travel.  Visas and/or specific travel documentation may be required for some destinations.

All persons are required to carry a valid, unexpired U.S. passport for air travel to or from the United States, Canada, Mexico, the Caribbean and Bermuda. The passport requirement does NOT apply to U.S. citizens traveling to or returning directly from a U.S. territory (Puerto Rico and the U.S. Virgin Islands: St. Thomas, St. John, and St. Croix). 

Effective May 7, 2025, the U.S. Department of Homeland Security will require every state and territory resident to present a REAL ID-compliant driver’s license or another acceptable form of identification, such as a passport or enhanced driver’s license, to go through airport security and board a flight within the U.S.  If you will be flying to one of our cruise homeports within the U.S. on/after this implementation date, please ensure you have an acceptable document for your air travel. Visit   www.tsa.gov/real-id  for more information.

Note: All guests must still have WHTI-compliant travel documents (proof of citizenship and/or appropriate visas) in order to cruise.  

Names on Travel Documentation

It is important that the guest's full name (first name and last name) on the cruise and airline tickets be the same as the guest's unexpired, government-issued photo ID that will be used for travel identification. In the event of a different name on the cruise/airline ticket and the guest's photo ID because of a marriage, divorce or a legal name change, documentation (original or clear, legible copy) supporting this change is required at embarkation, such as a marriage certificate, marriage license or legal name change court document. Failure to bring documentation bridging the name differences could result in denial of boarding.

Note: For guests about to or recently married, we strongly recommend that, if the unexpired government-issued photo ID is in the maiden name, the cruise booking be made in the maiden name (do not include the married name).  If the reservation was made in the married name, but the unexpired government-issued photo ID is in the maiden name, documentation (original or clear, legible copy) supporting this change is required at embarkation, such as a marriage certificate or marriage license. Failure to bring documentation bridging the name differences could result in denial of boarding. 

Traveling with Minors

When traveling with a minor where one parent or both parents or legal guardians are not cruising, we strongly recommend bringing an original, signed letter from the absent parent(s) or legal guardians authorizing the minor to travel with you. If there is no second parent with legal claims to the minor (due to sole custody, deceased, etc.) other relevant paperwork, such as a court decision, death certificate, birth certificate naming only one parent, would be useful to bring in place of a signed letter. This will expedite processing by the Department of Homeland Security. 

Citizens of U.S. Territories and Commonwealth

Guests will follow the same travel documentation requirements. U.S. Territories and Commonwealth include: Puerto Rico, Guam and the U.S. Virgin Islands (St. Thomas, St. Croix and St. John), America Samoa, Swains Island and the Commonwealth of the Northern Mariana Islands.

U.S. citizens may present a valid, unexpired U.S. passport book when traveling via air, land, or sea. The passport book must be valid for at least six months beyond the completion of travel.  

Guests may apply for passports at passport-acceptance facilities nationwide. For information about U.S. Passports, visit  www.travel.state.gov . 

Expedited passport services are also offered by VisaCentral. For more information, visit  www.visacentral.com/carnival  or call 877-559-4875 and identify yourself as a Carnival Cruise Line guest and mention ‘Carnival Account 75020’ for discounted rates on VisaCentral service fees. 

The U.S. Passport Card

The passport card cannot be used to travel by air outside the United States.

U.S. citizens may present a limited-use, wallet-size passport card. The passport card will only be valid for land and sea travel between the United States and Canada, Mexico, the Caribbean region, and Bermuda.

State Enhanced Driver's License (EDL)

The State Enhanced Driver's License (EDL) cannot be used to travel by air outside the United States.

Several states are working with the Department of Homeland Security to develop an EDL for U.S. citizens residing in their states. This document will denote both citizenship and identity and will facilitate the entry process at land and seaports of entry. The words ‘Enhanced Driver's License’ as well as the American flag will appear on the license. The following states issue this type of WHTI-compliant document: Michigan, Minnesota, New York, Vermont, and Washington.  

A driver's license with a gold circle with star cutout in the right upper corner is a Real ID driver's license; it is not an Enhanced Driver's license and cannot be used as proof of citizenship but can be used as picture identification. A Mobile/Digital version of an EDL is not an acceptable form of travel documentation.

Original Certificate of U.S. Naturalization and a Government-Issued Photo ID

The Certificate of U.S. Naturalization (form N-550 or N-570) is a document issued by the U.S. government (USCIS) as proof of a foreign-born person who has obtained U.S. citizenship through naturalization (a legal process of obtaining a new nationality). Photocopies of the original document are unacceptable. A Mobile/Digital version of a photo ID is not an acceptable form of identification.

Native American Indians

These cards cannot be used to travel by air outside the United States.

• Form I-872 American Indian Card
• Enhanced Tribal Card (when available)

Traveling with a Birth Certificate AND Photo Identification

Birth Certificate Information

The following are acceptable:

• An original or copy of a birth certificate issued by a government agency (state/county/city) or the Department of Health and Vital Statistics
• A clear, legible copy (photocopy) of a birth certificate that was originally issued by a government agency (state/county/city) or the Department of Health and Vital Statistics. The copy does not need to be notarized or certified.
• Birth Certificate Card
• A Consular Report of Birth Abroad
• Internationally adopted children (under the age of 18): If the adoptive parent was not issued a birth certificate, we will accept as proof of citizenship, a Certificate of Citizenship by the U.S. and adoption paperwork. A Certificate of Citizenship is issued by the U.S. once the adoption is finalized.
• Guests may obtain a copy of a birth certificate by contacting: The Department of Health and Vital Statistics at:  www.vitalchek.com . If the guest has laminated their birth certificate, it is acceptable.

Birth certificates from Puerto Rico issued prior to July 1, 2010, are not valid forms of proof of citizenship and are not accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo ID with a validated birth certificate issued after July 1, 2010.

Photo Identification

An unexpired government-issued photo ID is required of all guests 16 years of age and older. A Mobile/Digital version of a photo ID is not an acceptable form of identification.

• Driver's License (a temporary Driver's License with photo is acceptable)
• Driver's Permit
• School/Student ID (acceptable for guests 16/17/18 years of age)
• Government-issued identification card including a U.S. Military ID with photo (city/state/federal)
• Government-issued Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST) - for photo identification use only

Unacceptable Forms of Documentation

• Copies of any WHTI-Compliant document
• Driver's License as the only proof
• A Mobile/Digital version of a photo ID
• A temporary driver's license (paperwork without a photo ID)
• Voter's Registration Card
• Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST) - may be used for photo identification use only
• Baptismal Papers
• U.S. Military ID as the only proof
• A Dependent Military ID that is issued to the spouse and children of military personnel is not acceptable
• U.S. Military Discharge Papers
• No Record of Birth certificate: a certificate issued by the Department of Health and Vital Statistics showing that they have no records on this person
• Hospital certificate, hospital-issued birth notice, Certificate of Live Birth, live record of birth or announcement of birth

How much luggage can I bring?

Guests who are scheduled to arrive at the terminal before 1:30 PM, usually check their bags with a porter so they can be free to enjoy lunch on Lido Deck before access to their stateroom is granted. Checked baggage service is only available until 2 hours before the ship's published sailing time (printed in the cruise documents).  Guests arriving after this time will be responsible for taking their bags on board.   Each checked suit case and carry-on suit case should not weigh more than 50 pounds, and when lying flat, bags must not exceed 16 inches high by 24 inches wide (the length of the bag is not a factor). For security screening purposes, all luggage should be unlocked. Oversized luggage and locked luggage may cause delivery delays.   Personalized luggage tags are included in the guest’s Electronic Documents (available once online check-in is completed). It is not necessary to print the tags in color. Carnival luggage tags must be affixed to your baggage prior to arriving at the terminal.  Additional tags can be obtained at curbside from the porter. Porters will re-tag any luggage tag with a TBA cabin assignment.    Curbside porters are customarily provided a $1 tip per bag.  They are not employees of Carnival and should a guest experiences any problems, they must report it to porter management on site. Since the screening and movement of large coolers through embarkation is an impediment to the boarding and security screening process, large coolers are not permitted as carry-on or checked luggage. Small, personal-sized coolers, no larger than 12 inches x 12 inches x 12 inches, for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage. Airline Luggage Restrictions If traveling by air, guests are encouraged to contact the airlines directly to determine luggage restrictions and fees.   

What should I pack?

To help you plan, on cruises of 3-5 days, please limit your luggage to a maximum of one bag, per person. On cruises of 6 days or longer, no more than two bags, per person. Each checked bag and carry-on bag should not weigh more than 50 pounds and, when lying flat, bags must not exceed 16 inches high, by 24 inches wide (the length of the bag is not a factor). For security screening purposes, all luggage should be unlocked. Oversized luggage and locked luggage may cause delivery delays.  

You must personally carry-on any boarding documentation (passports, visas, I.D), valuables, medications and items which require special handling or that you need access to while your checked luggage is being delivered. And don't forget your personal toiletries (travel size or standard container size).

There are a number of must-pack items that we recommend every cruiser consider when preparing for a Carnival cruise.  Before you get started, check out our What to Wear section and research the weather forecast for the ports you’ll be visiting to determine exactly what you will need to bring.  In addition, here are some other recommended items: 

• Collapsible daypack or bag
• Rain jacket or poncho and/or small umbrella
• Sunscreen and insect repellent
• Translation and guide books
• Books and magazines
• Binoculars (to see the beautiful wildlife in Alaska)
• Phone chargers

Checked baggage service is only available until 2 hours before the ship's published sailing time (printed in the cruise documents). Guests arriving after this time will be responsible for taking their own bags on board.

What Not to Pack

In order to maintain a safe and secure environment, Carnival prohibits certain items on board, such as weapons, candles, irons, alcohol, or other dangerous goods. Carnival conducts security safety scanning of all luggage and if prohibited items are found, they will be removed and disposed of and no compensation will be given. Please review our list of Prohibited Items before shutting your suitcase.

What to wear?

Cruisers love the fact they “only have to unpack once”.  And while your destination, itinerary and personal style will dictate which outfits you bring, we want to share our guidelines and suggestions.  A Carnival ship has it all, from fine dining to casinos and shows to sunbathing, so here are some tips on how to dress to play or party.

Daytime:  Casual and Comfortable

Casual attire is the order of the day when the sun is up, which can include:

• Shorts, capris, khakis and jeans
• T-shirts, polo shirts, blouses and tops
• Summer dresses
• Exercise and athletic gear, lightweight sweater, pull-over or jacket
• Bathing suit, cover-up, hat or visor
• Comfortable rubber-sole flat shoes, sneakers, water shoes or non-slip boat shoes with traction

Please note : Select activities and shore excursions may require closed-toe shoes. Footwear with wheels is prohibited on board our ships.

Evening:  Cruise Casual to Cruise Elegant (Sharp & Chic) 

As we head into the evening, the dress code takes on multiple definitions, depending on your plans, the venue or the event.

Most nights, the dress code in the main dining room(s) for everyone is Cruise Casual:

• Men and boys: sports slacks, khakis, jeans, tailored dress shorts and collared dress, casual or polo shirts
• Women and girls: summer dresses, casual skirts, pants, capris, dress shorts, jeans, blouses and tops
• Kids:  Take a cue from the adult dress code, but at a kid-level
• Not permitted: cut-off jeans, men’s sleeveless shirts, t-shirts, gym or basketball shorts, exercise and athletic gear, baseball hats, flip-flops and bathing suit attire
• For itineraries 6 days or longer, bring your legwarmers, shoulder pads and neon-colored outfits for the ‘80s Rock-N-Glow Deck Party and a white outfit for our epic White Night Party.

On certain special nights, our main dining rooms celebrate our Cruise Elegant festivities and we invite guests to enjoy a special night out in a sharp and chic way.

• 5 days or shorter cruises will have one Cruise Elegant evening
• 6 days or longer cruises will have two Cruise Elegant evenings

On longer cruises, the first Cruise Elegant evening is scheduled for the second or third evening of the cruise.  Depending on itinerary, the next Cruise Elegant evening is the second or third evening prior to the end of the cruise. 

Cruise Elegant attire can include:                                      

• Men and boys: dress slacks, dress shirts, and sport coats (suggested); some men may even choose to wear a suit and tie or tuxedo
• Women and girls: dresses (party or cocktail), pantsuits, elegant skirts and blouses; some women may also wear evening gowns
• Kids: Take a cue from the adult dress code, and think school dance or nice party clothes
• Not permitted: jeans, men’s sleeveless shirts, shorts, t-shirts, sportswear, exercise and athletic wear, shorts, baseball hats, flip-flops and bathing suit attire 

A good rule of thumb is to dress for a special occasion.

The Steakhouse  and Rudi's Seagrill dress requirements follow the dress code specified for the main dining room(s). 

The Lido Restaurant is open daily for breakfast, lunch and dinner and has a more relaxed dress code than the main dining room(s); however, please respect that the Lido Restaurant is not the pool area. Shirts, bathing suit cover-ups and footwear should be worn at all times.  Please dry off completely as wet floors are a safety hazard.

Casinos, bars, retail shops, lounges and theaters are frequented by guests who dress according to daytime to nighttime standards. Basic rules still apply no matter the time of day – no swimsuits, wet clothes, or bare feet.

Please Note :

• All guests are expected to ensure their clothing and accessories are respectful to fellow guests. Specifically, items worn during the cruise should not contain any message that may be considered offensive or contain nudity, profanity, sexual innuendos/suggestions. In addition, clothing and accessories should not promote negative ethnic or racial, commentary, hatred, or violence in any form.  
• In some ports of call, it is against the law for anyone, including children, to wear army-style camouflage clothing or carry items made with camouflage material. Ports include (but not limited to) The Bahamas, Barbados, Dominica, Grenada, Jamaica and St.Lucia. Before traveling, please check local laws of each port to ensure compliance with regulations.

Carnival Journeys and Holidays

• Carnival Journeys cruises feature a Throwback Sea Day in which we go back in time to relive the ‘80s during the day and the true elegance of formal evening and the original Captain’s Celebration at night. Guidelines for elegant evening apply, and formal gowns and suits/tuxedos are encouraged.
• Carnival knows how to celebrate! Feel free to bring a special outfit for our “Ugly Sweater Contest” in December, “Frightfully Fun” Halloween cruises, or to show your team spirit when there are big sporting events. Please note that costumes with full masks are prohibited, but half masks are allowed.

Eating & Drinks

What is carnival's liquor & beverage policy.

The policy below is for cruise departures from the U.S.; for cruises sailing from Australia, click here . 

Drinking Alcohol On Board

The minimum age for the purchase and/or consumption of alcoholic beverages in the bars, lounges and gift shops is 21 years of age. Carnival reserves the right to request ID prior to the purchase of alcohol and refuse the sale of alcohol to anyone. 

Bringing Liquor and Beverages On Board - Embarkation

Guests are prohibited from bringing water, sodas and other non-alcoholic beverages that are packaged in glass or plastic bottles.

On embarkation day, a small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, energy drinks, juice, and milk), packaged in cans or cartons, may be brought on board and must be in the guest's carry-on luggage. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12-ounces/354-ml each or less, per person.

Guests are prohibited from bringing alcoholic beverages on board with the following exception - at the beginning of the cruise during embarkation day only, guests (21 years of age and older) may bring one 750-ml bottle of sealed/unopened wine or champagne, per person, in their carry-on luggage.* Outside this exception, all liquor, beer, other forms of alcoholic and non-alcoholic beverages are strictly prohibited in both carry-on and checked luggage and such items will be confiscated and discarded and no compensation will be provided. Guests sailing with us on back-to-back cruises are entitled to bring the same quantity as stated in this policy, per cruise. The additional quantities will be stored for safekeeping at the start of the first cruise and will be given to the guest as each following cruise begins.

* Port, Vermouth, Sherry and other fortified wines cannot be brought on board. 

Corkage Fee

Should guests wish to consume their wine or champagne in the main dining room, specialty restaurant or bar, a $15.00 USD corkage fee, per 750-ml bottle, will be charged. A corkage fee is a charge that is assessed, at time of service, for every bottle that is served and not bought on the premises.

Bottled Water

For convenience, guests can purchase bottled water prior to the cruise and it will be delivered to the stateroom on embarkation day. Bottled water may also be purchased on board by contacting room service. Once on board, the purchase is non-refundable and guests may take home any unopened bottles.

To ensure we have an ample supply, please visit The Fun Shops™ at  www.carnival.com/funshops  to place your order before your cruise.

Distilled Water

Carnival carries distilled water which can be purchased either pre-cruise or once on board. For pre-purchase, please contact our Fun Shops department at 800-522-7648, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET.  For purchase on board, please contact room service. Should you wish to bring your own distilled water with you, it must be hand carried along with your CPAP machine.

Guests are prohibited from bringing large coolers since screening and movement of large coolers through embarkation is an impediment to the boarding and security process. However, for the purpose of carrying small quantities of non-alcoholic beverages and/or medications small, personal-sized coolers, no larger than 12” x 12” x 12” are permitted as carry-on luggage.

Purchasing Liquor Pre-Cruise through The Fun Shops

All products sold containing alcohol have a limit of two products per stateroom. On 7 day and longer cruises, there is a limit of one bottle of hard liquor per stateroom and on shorter cruises, pre-cruise purchases are limited to wine, champagne and beer (no hard liquor). A ‘pack’ or ‘package’ is considered one product.

Alcohol purchased pre-cruise through The Fun Shops for on board consumption is designed for in-stateroom entertainment only. Guests cannot take items with them to public areas. Only wine or champagne that is ordered through The Fun Shops can be served in the dining room or Steakhouse. If the item is not consumed on board during the cruise, the guest may take it home provided the bottle has not been opened. 

Our CHEERS! Beverage Program must be purchased for each adult (21 years of age or older) assigned to the same stateroom.

Purchasing Liquor at Ports of Call and On Board at The Fun Shops All alcohol purchased ashore or in The Fun Shops will be stored for safekeeping until the end of the voyage. Items are to be collected in a designated lounge on debarkation morning. Liquor may be subject to Customs duty if it exceeds allowable amount.

While in port, a small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice) packaged in cans or cartons may be brought on board. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12-ounces/354-ml each or less per person.

What is the Cheers! Beverage Program?

CHEERS! is an all-inclusive beverage program that allows guests to enjoy a wide range of alcoholic and non-alcoholic beverages by paying a flat daily rate. Guests must be 21 or older to purchase CHEERS! and each adult assigned to the same stateroom must purchase the program.

Our CHEERS! beverage program includes a great variety of non-alcoholic beverages, as well as a wide selection of high quality brand-name spirits and wines by the glass.  

Before your cruise:  CHEERS! can be purchased at  www.carnival.com/funshops  or by contacting The Fun Shops department at 800-522-7648, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET. Cut-off for pre-purchase online is 11:59pm ET, the evening prior to the cruise departure. Although we are not able to process the Carnival Gift Card for Fun Shop orders by telephone, you may use a Carnival Gift Card when purchasing CHEERS! online.

• Cruise Itineraries (6 days or more):  $59.95 USD, per person, per day plus 18% service charge
• Cruise Itineraries (5 days or less):  $69.95 USD per person, per day plus 18% service charge

On board your cruise:   Once on board your cruise, CHEERS! can be purchased at bar locations.

• Cruise Itineraries (6 days or more):  $64.95 USD, per person, per day plus 18% service charge
• Cruise Itineraries (5 days or less):  $74.95 USD per person, per day plus 18% service charge

Included in the price of your cruise, served in the main dining room and available 24/7 in the Lido Restaurant: non-bottled water, lemonade, unsweetened iced tea, hot chocolate and non-specialty coffee and tea.

To view a sample of beverages prices for individual drinks and CHEERS! Q&A's, click here .

CHEERS! includes:

• All spirits, including cocktails, cognacs, whiskies and other spirits, as well as beer (including self-serve beer stations - PYOB) and wine and champagne by the glass, with a $20.00 USD or lower menu price, per serving
• Sodas (including specialty sodas), zero-proof frozen cocktails (including smoothies) and juices
• Specialty coffees and hot tea served in the main dining rooms, specialty restaurants and coffee bars
• Milkshakes, where available
• Energy drinks
• 500-ml bottled water and other non-alcoholic bottled beverages served in bars and lounges
• Packaged water in the dining rooms and specialty restaurants
• 25% discount off the menu price for any spirit, cocktail or wine by the glass, costing above $20.00 USD, per serving
• 25% discount off the menu price for wine and champagne by the bottle
• 25% discount off beverage seminars and classes

CHEERS! excludes:

• Beverages promoted and sold in souvenir glasses
• Bottles of liquor
• Beverages offered at the gangway
• Beverages offered through room service and/or other in-stateroom beverage programs
• Beverages purchased off the ship at any port of call, including Celebration Key, Half Moon Cay and Princess Cays
• Sharing cocktails, floaters, pitchers, tubes and buckets
• Beverages offered through enomatic wine machines
• Freshly squeezed orange juice served in the Havana Bar
• Main Dining Room freshly squeezed juice 
• All other beverage-related programs including merchandise, cigars and cigarettes

Program Restrictions:

• Guests must be 21 years or older to purchase and agree not to give to minors
• Each adult assigned to the same stateroom must purchase the program
• CHEERS! is non-transferable
• Guests must purchase the program for the entire cruise; this program is not offered on a per day basis
• If the program is purchased prior to the cruise, it is refundable up to 9:00pm ET, the evening prior to the cruise departure.  Otherwise, CHEERS! is non-refundable
• Price adjustments (up or down), implemented on the day of sailing, replace any previously advertised price
• Only one drink at a time may be ordered, there is a 5 minute wait time between orders and sharing is not permitted. No double shots as that is considered ordering two drinks at once
• Guests may purchase a round of drinks for themselves and friends. One drink will count towards the CHEERS! program and the remaining drinks will be charged to a guest’s Sail and Sign® account
• Program allows for up to 15 alcoholic drinks, per 24-hour period (6:00am - 6:00am). Once the limit is reached, the guest will not be served ANY additional alcoholic drinks 
• Program only applies to onboard purchases
• All bottles and cans will be served opened
• Carnival reserves the right to refuse service for any reason
• Program is inclusive of VAT, if and as applicable.
• Applicable state and local taxes will be charged to a guest folio when this program is used within US waters. The tax is based on the state's tax structure and the cost of the individual drink purchased (not the daily program rate). For example: if the drink price is $5.00 USD and the tax is 10%, the  guest's Sail & Sign® card will be charged $0.50 USD for tax. This applies to all US ports (embarkation home ports and ports-of-call)
• Due to state laws, we cannot sell CHEERS! until the second day of the cruise (starting at 6:00am) for voyages departing from our Texas, New York, and Virginia home ports. Drinks purchased on the first day of the cruise will be charged to the guest's Sail & Sign® card in the usual manner. When purchased on the second day of the cruise, guests are charged for the remaining days only (cruise duration less one day)
• For guests who pre-purchase CHEERS!, it will be activated upon boarding the ship (except for ships sailing from Texas, New York, and Virginia – activation will occur at 6:00am on the second day of the cruise). Guests are instructed to proceed to the bar, once on board, to receive a sticker which will be placed on their Sail & Sign® cards
• Group bookings (consisting of a minimum of 16 adults) can purchase CHEERS! prior to the cruise by contacting Group Event Planning (all adult guests in the group must purchase the program; all minors in the group must purchase Bottomless Bubbles program)
• For pre-purchase orders, a message card will be placed in guest’s stateroom on embarkation day referring the guests to the Casino Bar to activate the program
• CHEERS! is not offered on 2-day cruises, charter cruises and beverage purchases made at Celebration Key, Half Moon Cay and Princess Cays in The Bahamas.

Is there a beverage package for soft drinks?

Sail refreshed with Carnival's Bottomless Bubbles™ unlimited soda program! Enjoy the ease and convenience of paying one flat price for thirst-quenching fountain soda and juice all cruise long!

Pre-Cruise and Onboard Prices: 

• Kids (17 years of age and younger): $6.95 USD per person, per day plus 18% service charge
• Adults (18 years of age and older): $9.50 USD per person, per day plus 18% service charge 

Bottomless Bubbles can be purchased online at  www.carnival.com/funshops  or by contacting The Fun Shops™ Department at 800 522-7648, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET. Cut-off for pre-purchase online is at 11:59pm ET, the evening prior to the cruise departure. Bottomless Bubbles can also be purchased on board at bar locations.

Australia and Transpacific Cruises: For pricing and age restrictions, please contact our International Desk, Monday through Sunday, 7:00am-6:00pm AEST, at 1 300 385 625 (from Australia) and 0800 442 095 (from New Zealand).  If you are calling from the U.S. or Canada, please contact 'The Fun Shops' Department at 800 522-7648, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET.

Currently, we are not able to process the Carnival Gift Card for Fun Shop orders by telephone. If you wish to purchase Bottomless Bubbles with a Carnival Gift Card, you may do so online at www.carnival.com/funshops

Upon purchasing Bottomless Bubbles, a sticker will be placed on the guest's Sail & Sign® card. In all areas where beverage service is offered, guests may show the Bottomless Bubbles sticker and receive a glass of the carbonated soft drink of their choice. Juices may also be requested. One 16-ounce glass will be served at a time (10-ounce glass for juice) and only to the guest whose name appears on the Sail & Sign card with the Bottomless Bubbles sticker attached.

The following beverages are offered through Bottomless Bubbles ( flavors may vary ):

• Soft Drinks/Soda
• Juices: Orange Juice, Cranberry Juice, Tomato Juice, Pineapple Juice and Grapefruit Juice

Bottomless Bubbles excludes:

• Non-alcoholic beverages other than soda and juices listed above
• Bottled water
• Specialty coffee
• Beverages offered at gangway while debarking
• Beverages offered through room service or the interactive TV system (where applicable) or other in-stateroom beverage programs

Please note: The following beverages are included in the price of your cruise and are served in the main dining room and 24/7 in the Lido Restaurant: non-bottled water, lemonade, iced tea and non-specialty coffee and tea. The following beverages are available through Room Service at no additional charge: juices (orange, tomato, apple or grapefruit), regular or decaffeinated coffee, hot tea, iced tea, hot chocolate, chocolate milk, regular and skim milk.

The following restrictions apply:

• Price adjustments (up or down) implemented on the day of sailing will replace any previously advertised price.
• Only one beverage serving, per sticker, will be served at a time. There is a 5 minute wait between ordering drinks.
• Soft drink is served by the glass (16 ounces); juice is served by the glass (10 ounces).
• No sharing is permitted and is non-transferable. Guests or family members who would like to enjoy soft drinks through this program must purchase their own sticker.
• Program is non-refundable.
• Program is only applicable for onboard purchases; program cannot be used for beverage purchases at Celebration Key, Half Moon Cay and Princess Cays in The Bahamas.
• Applicable state and local sales taxes will be charged to the guest's folio when this program is used within US waters. The tax is based on the state’s tax structure and the cost of the individual drink purchased (not the daily program rate). For example: if the drink price is $2 and the tax is 10%, the guest’s Sail & Sign card will be charged $0.20 for tax. This applies to all US ports (embarkation home ports and ports-of-call).
• Europe and transatlantic cruises: Program is inclusive of VAT, if and as applicable.

What are my dining options?

Guests may choose from three different dinner seating options. By popular request, all dining rooms are smoke-free.

Assigned Seating - Early Dining and Late Dining This dining option offers guests a pre-set dining time for the duration of the cruise as well as the same table assignment each evening in the Main Dining Room. Guests who choose this option will not be able to reserve 'Your Time' open seating once on board.

'Your Time Dining' Open Seating 'Your Time Dining ' is offered fleet wide.  Guests are seated on a first come, first served basis depending on party size and in most cases, are accommodated within 20 minutes. Advance table reservations are not accepted . Guests using Carnival's HUB App can check-in for 'Your Time Dining' ahead of time or check-in when they are ready to go. The App will alert the guest when their table is ready as well as the table number in the dining room displayed on the App screen. All guests must be present in order for the party to be seated. The table will be held for 10 minutes. 

At time of booking, guests will be able to confirm their preferred dining choice. If their preference is not available, they may confirm an alternate time and be waitlisted for their preferred choice - there is no guarantee a waitlist will clear. When possible, waitlists will be cleared prior to the sailing and guests will be notified by email. Parties traveling together who are waitlisted together will be cleared on the same dining time. Cross-referencing bookings does  not  guarantee parties will be eating together. They must be confirmed on the same dining time to ensure they will be able to dine together. For those guests who choose Early or Late dining, the assigned dining room and table number will be printed on the guests' Sail & Sign® card which they receive when they check-in on embarkation day.  

In addition, guests may opt for casual bistro dining in the Lido Deck Restaurant or dinner in the elegant  Steakhouse Restaurants  serving fine quality prime steaks and other dishes in an intimate, upscale atmosphere; as well as  Cucina del Capitano ®, a casual Italian restaurant. Other dining options offered are  The Chef's Table ,  Bonsai Sushi , and  Ji Ji Asian Kitchen ®. Please note, specialty dining options have an additional charge. To see if your ship features these options, please  click here .

Parties greater than 8 guests may need to be accommodated at several tables and the wait can sometimes be more than one hour. We highly suggest that parties of 8 or more guests choose an assigned seating to assure sitting together at one table or several tables close together.

NOTE:  Menu items (excluding Steakhouse Selections) are complimentary in the main dining room.  Guests can order a second entrée and keep in mind they can also request half portions if something looks too enticing to pass up.  If a third entrée is ordered, a US$5 charge will be assessed.

Getting to and from Port

Does carnival provide transportation from the airport to the cruise port terminal.

Carnival Cruise Line offers ground transportation between select airports and cruise ship terminals. These services are only available on the day of the cruise and immediately after the cruise. We do not offer airport transportation for cruises sailing from the following embarkation ports: Norfolk, Virginia: Baltimore, Maryland; Jacksonville, Florida; Mobile, Alabama; Charleston, South Carolina; Brisbane, Australia and Sydney, Australia.

Purchasing transportation can be done through Manage My Booking  on  carnival.com  or by contacting Carnival Reservations up to 2 days prior to the sail date.  You will need to provide your flight information in Online Check-in at the time of purchase. Your flight details are provided to the transportation company to assist in expediting your transportation to the pier.  It is your responsibility to update Carnival with any changes to your flight schedule to ensure you are met by the transportation company.

Transfers can be purchased in four easy steps:

> Log in to access My Cruise Manager

> Click 'Shop' located at the top of the web page, then select 'Airport Shuttle'.

> Once on the 'Transfers' page, make your selection.

> After you have made your transfer purchase, return to Online Check-In and provide flight itinerary.

For the flight guidelines (latest airport arrivals and earliest return flights) and additional information about airport transportation services, click here . 

How do I get to my cruise port terminal?

BALTIMORE, MARYLAND

Cruise Maryland Terminal at South Locust Point 2001 East McComas Street Baltimore, MD 21230

Website: www.cruise.maryland.gov

Parking:   www. cruise.maryland.gov/Pages/content/parking-rates.aspx

Directions:   www.cruise.maryland.gov/Pages/content/directions-location.aspx

Google Maps:   View Map

CHARLESTON, SOUTH CAROLINA

Port of Charleston Union Pier Terminal 32 Washington Street Charleston, South Carolina 29401

Website:   www.scspa.com/locations/cruise-terminal/

Parking:   www.scspa.com/cruise-parking/

GALVESTON, TEXAS

Port of Galveston Cruise Ship Terminals 2502 Harborside Drive Galveston, Texas 77550

Website:   www.portofgalveston.com

Parking:    www.portofgalveston.com/91/Cruise-Parking--General-Information

Directions:    www.portofgalveston.com/90/From-the-North-West

Google Maps:     View Map

JACKSONVILLE, FLORIDA

Jaxport Cruise Terminal 9810 August Drive Jacksonville, FL 32226

Website:   www.jaxport.com

Parking:   www.jaxportcruiseparking.com

Directions:   www.jaxportcruiseparking.com-directions/

Google Maps:  View Map

LONG BEACH, CALIFORNIA

Long Beach Cruise Terminal at the Queen Mary 231 Windsor Way                        Long Beach, California 90802  

Website: www.visitlongbeach.com/plan-your-trip/cruise-terminal-information/

MIAMI, FLORIDA

PortMiami 1015 North America Way Miami, Florida 33132

Cruise Terminal D - 1435 North Cruise Boulevard Cruise Terminal E - 1265 North Cruise Boulevard Cruise Terminal F - 1103 North Cruise Boulevard

Website:   www.miamidade.gov/portmiami/parking-transportation.asp

Parking:   www.miamidade.gov/portmiami/parking-information.asp

Directions:   www.miamidade.gov/portmiami/directions-transportation.asp#directions

MOBILE, ALABAMA

Mobile Alabama Cruise Terminal 201 South Water Street Mobile, AL 36602

Website:   www.shipmobile.com

Parking:   www.shipmobile.com/parking/

Directions:   www.shipmobile.com/directions/

NEW ORLEANS, LOUISIANA

Port NOLA - Port of New Orleans Erato Street Cruise Terminal 1100 Port of New Orleans Place New Orleans, Louisiana 70130

Website:   www.portnola.com

Parking and Directions:   www.portnola.com/cruise/parking-directions

NEW YORK CITY, NEW YORK

New York Manhattan Cruise Terminal 711 12th Avenue at 55th Street New York City, New York 10019

Website:   www.nycruise.com/manhattan-terminal/

Parking:   www.nycruise.com/manhattan-terminal/parking/

Directions:   www.nycruise.com/manhattan-terminal/directions/

NORFOLK, VIRGINIA

Port of Norfolk Decker Half Moone Cruise Center One Waterside Drive Norfolk, Virginia 23510

Website:  www.nauticus.org

Directions and Parking:  www.nauticus.org/cruise-parking-directions

PORT CANAVERAL, FLORIDA

Port Canaveral Cape Canaveral, FL 32920 A-Side North Cruise Terminal #6 – 9241 Charles Rowland Drive B-Side South Cruise Terminal #3 – 220 Christopher Columbus Drive

Website:   https://www.portcanaveral.com/Cruise/Port

Parking and Directions:   www.portcanaveral.com/Cruise/Cruise-Parking,-Directions-Rates

SAN FRANCISCO, CALIFORNIA

Port of San Francisco The Embarcadero Pier 27 | Pier 35 San Francisco, CA 94111

Website:   www.sfport.com/

Parking:     https://sfport.com/maritime/cruise#tab-12453-pane-2

Directions:   www.sfport.com/james-r-herman-cruise-terminal-pier-27-0

Google Maps: View Map

SEATTLE, WASHINGTON

Port of Seattle Smith Cove Cruise Terminal 91 2001 West Garfield Street Seattle, WA 98119

Website:   www.portseattle.org/places/smith-cove-cruise-terminal-pier-91

Parking:   www.cruiseseattleparking.com

TAMPA, FLORIDA

Port Tampa Bay Terminal #3 815 Channelside Drive Tampa, Florida 33602

Website:   www.porttb.com/cruise

Parking:   https://www.porttb.com/parking

General Questions

What do i need to do to get on board.

All guests must complete their Online Check-in process no later than midnight (Eastern time) prior to their sailing date. During online check-in, you will be asked to select an arrival appointment. This is the time that everyone in your stateroom should be at the cruise port terminal. Please arrive promptly within your Arrival Appointment to reduce your wait time in line. At check-in, you must present your boarding pass, picture ID and citizenship documents (including any necessary visas).  Due to security protocol, last minute bookings made within 24 hours of sailing will require guests to undergo a secondary screening. 

Guests who are scheduled to arrive at the terminal before 1:30 PM, usually check their bags with a porter so they can be free to enjoy lunch on Lido Deck before access to their stateroom is granted. Checked baggage service is only available until 2 hours before the ship's published departure time. Guests arriving after this time will be responsible for taking their bags on board.  Lunch is served on Lido Deck from boarding until the commencement of the safety briefing. Final Boarding :  In preparation for departure, all guests must be on board by the Final Boarding time printed on your boarding pass or you will not be permitted to sail. 

What are Service Gratuities?

It is customary for our guests to extend gratuities to the shipboard staff in appreciation for their hard work and exceptional service. 100% of your gratuities are distributed to the crew who you interact with, such as your stateroom attendants, dining and culinary services staff, as well as other members of the onboard team who work behind the scenes to enhance your overall cruise experience. Applying this charge automatically streamlines the recognition process and ensures our crew will share in your generosity.   

To help you plan, we have provided the recommended onboard gratuities guidelines.

• Standard Staterooms: $16.00 USD per person, per day
• Suite Staterooms: $18.00 USD per person, per day

You may pay this daily gratuity in two different ways:

Gratuities can be added at the time of booking or anytime up to the sail date. Guests who booked directly with Carnival may add their pre-paid gratuities on Carnival.com. If a guest booked with a travel agent, they may contact their travel professional to add pre-paid gratuities to their booking. Prepaid gratuities are reflected in the 'Miscellaneous Charge' field on the confirmation and in the guest's E-Documents. 

Sail & Sign ®

If guests have not pre-paid their gratuities, the recommended, per person, amount will be posted to their Sail & Sign account on the second to last day of the cruise. Should a guest not be satisfied with the service they receive, they can contact the Guest Services desk while on board. This will allow us to address their concerns in a timely and appropriate fashion. At the discretion of the guest, gratuities may be adjusted after they have been posted on the guest's account, while on board. Gratuities, as posted on a guest's Sail & Sign account, will be considered final after a guest disembarks and no changes will be made after the cruise.

Additional Information

• Gratuities are assessed on all guests, with the exception of children under the age of 2.
• Gratuities apply regardless of the dining options selected, such as eating at the casual dining restaurant or open seating dining.
• For beverage purchases, an 18% service charge will be added to the bill.
• An 18% service charge will be added to the cover charge for the Chef’s Table and Bonsai Teppanyaki as well as the nominal à la carte fee at Bonsai Sushi, Emeril’s Bistro, Guy’s Pig & Anchor Smokehouse | Brewhouse and Seafood Shack; additional gratuities can be added at the guest's discretion.
• A gratuity may be extended to room service staff as service is rendered.

Thank you for your generous recognition of our onboard team. Our crew works hard to provide you with a great vacation and takes pride in being part of the best team in the cruise industry.

Can I get WiFi on board?

To keep you connected while at sea, all ships provide satellite internet access at our internet cafés and through the bow-to-stern ship-wide Wi-Fi network.

What kind of plans do you have?

Social Wi-Fi Plan  

• Access the most popular social websites and applications including Facebook, Twitter, Instagram, Pinterest, LinkedIn, Facebook Messenger, WhatsApp, Snapchat and the most popular airline sites.
• Does not include access to most websites, email, video and music streaming services (i.e., Netflix, Hulu, Spotify, Pandora), iMessage, Skype, cellular-network-dependent Wi-Fi calling and FaceTime services.

Pre-cruise:  $15.30 USD, per day   Onboard:  $18.00 USD, per day

Value Wi-Fi Plan  

• Access popular social websites, email and applications including Facebook, Twitter, Instagram, Pinterest, LinkedIn, Facebook Messenger, WhatsApp, Snapchat and the most popular airline sites as well as news, entertainment (not including streaming sites), sports, weather, banking and finance. Post pictures of your trip and make your friends jealous (using the faster speeds of the Social Plan).
• Does not support Skype or video and music streaming (i.e., Netflix, Hulu, Spotify, Pandora), cellular-network-dependent Wi-Fi calling and FaceTime services.

Pre-cruise:  $19.55 USD, per day Onboard:  $23.00 USD, per day

  Premium Wi-Fi Plan

• Premium Wi-Fi plan provides access to all sites under the Social and Value Plans at the fastest possible connection (3 times faster than the Value Plan). Supports apps like Zoom, Skype and Team video calling, where coverage allows.
• Does not support video and music streaming (i.e. Hulu, Spotify, Pandora); Netflix can be viewed through your Netflix account/app. Cellular-network-dependent Wi-Fi calling and FaceTime services are also not supported.

Pre-cruise:  $21.25 USD, per day Onboard:  $25.00 USD, per day

*Pricing is based on cruise-long plans and are subject to change without prior notice.

Guests can upgrade from one plan to another and use multiple devices, per plan, including their smart phone, laptop or the shipboard internet café, but only one device can be used at a time.

How to purchase a plan?

Pre-cruise:  Pre-purchase internet plans at a discounted rate online via the 'Manage My Booking' tab on carnival.com or send as a gift to family and friends through The Fun Shops™. Guests must purchase a plan that covers the entire duration of their cruise. Plans may be pre-purchased online up to 11:59pm ET, the day before embarkation. Daily plans are available for purchase on board.

On Board:  Turn on your device's Wi-Fi feature and access the Wi-Fi settings to receive instructions on how to purchase our plans.

What restrictions are there?

Please note that as our services are carried via satellite, there are a few limitations compared to your home network.

• Only one device at a time can connect to Wi-Fi
• Satellite internet speed may vary depending on location and time of day
• Access to certain sites such as mature or violent content is blocked
• VPN connections are not supported.  Discuss your VPN limitations with your company’s IT department if you are planning to work while sailing. We are not able to change your settings on board
• Pricing for plans purchased pre-cruise vary from plans purchased at time of sailing
• No refunds after plan is activated on board

What are some tips to improve the experience?

• Once on board, turn on airplane mode and connect to Carnival Wi-Fi. By using airplane mode in settings, you avoid roaming fees charged by your carrier
• To benefit from faster speeds, turn off background app data services and updates
• Wi-Fi enabled laptop and mobile devices
• Power supply for each of the devices you are bringing with you
• Data cables to transfer pictures

Do you have public computers on board?

Publicly accessible computers (Microsoft Windows based) with standard internet browsers, are available 24 hours a day. These may be used with your existing internet plan.  MS Office or other specific software is not offered and you may not install your own software.

Does Carnival have a mobile app?

To download the Carnival HUB™ App, look for the Carnival HUB App on Google Play and iTunes to download. You can also download the app from Carnival's website by clicking here .

Which ships offer the Carnival HUB App? 

All ships are Carnival HUB App capable.

Where do the features of the app work?

Some features are available before your cruise but more functionalities become available once on board.

What does the Carnival HUB App do?

The following features are available at the touch of your fingertips:

• Share your cruise countdown
• Purchase gifts, WIFI, spa services, shore excursions and more
• Make dinner reservations
• Complete Online Check-In

During Your Cruise

• Onboard Chat (fee applies)
• ‘What's Happening’ Daily Events
• Food and Drinks
• Account Management
• Kids and Teens
• Reserve select shows, spa services, shore excursions and specialty dining
• All your reservations are added to your planner to help you manage your day
• Reserve restaurants ahead of time or check-in if you’re ready to go
• View food and drink menus via QR scans
• Casino features and special events 
• Lounging by the pool? Order food for delivery
• Learn about onboard safety and navigate to your assigned muster station to check-in with a team member upon boarding
• Check into a virtual queue and skip the line! We'll simply notify you when it's your turn

And more...

What is the app name? How can I download it?

To download, look for the Carnival HUB App on Google Play and iTunes. You can also download the app from Carnival's website by clicking here .

Is the Carnival HUB App free?

The app is free to download and use on board. For $5.00 USD per user, for the voyage, the HUB App offers chat.

Do I need internet access to use the app? Do I have to pay roaming?

No internet purchase is required. The app works only with the ship’s free Wi-Fi. To access sites and services outside of the HUB App, guests will need to purchase one of the Wi-Fi plans. To avoid carrier imposed roaming charges, turn on airplane mode while on board.

How do I log into the Carnival HUB App? Where can I find my folio?

You may log in before your cruise using your Carnival.com account or your booking details. To log on, once on board, you will need your folio number (found on your Sail & Sign card) and date of birth.

Can minors use chat?

Chat access is limited to ages 13 years and older. For safety reasons, parents and guardians must give consent within the app for guests 12 years and younger to activate onboard chat.

What devices does the app work on?

IOS/Apple iPhone versions supported: IOS 12.0 and up

Android/Google versions supported: 7.0 (aka Nougat) and up

Can I use my tablet to run the Carnival HUB App?

Although the app is not optimized for tablets, it will function on both Android and Apple tablets.

What is Carnival's Tobacco and Marijuana Smoking Policy?

Smoking is a fire and safety hazard on a ship. Consequently, it is strictly limited to specific exterior deck areas.  All guests are expected to adhere to the following safety guidelines:

• All staterooms and suite accommodations, including outside balconies, are NON-SMOKING. This policy applies to all forms of smoking, including but not limited to cigarettes, cigars, pipes, vaporizers, electronic cigarettes and marijuana.
• Carnival recognizes that some state and local governments in the U.S., and in the destinations we visit, might allow marijuana use. However, Carnival Cruise Line follows U.S. federal law, which strictly prohibits possession and use of recreational/medicinal marijuana and other illegal controlled substances. 
• Any violation of this policy will result in a $500 charge, per violation, posted on the guest’s Sail & Sign® account and may also result in the disembarkation of all guests in the stateroom. 
• Guests who are disembarked for violating our policy will be responsible for all financial charges and expenses to return home, and no refund of their unused cruise fare will be provided. Additionally, they may be prohibited from sailing with Carnival Cruise Line in the future.

Casino rules: There is no smoking in the casino unless seated and playing. It is not allowed at the casino bar or in the entire area when closed.

Our smoking policy is included in Carnival's  Cruise Ticket Contract .  Follow the link for   ship specific smoking areas .

In keeping with U.S. federal law, the minimum age to purchase tobacco products is 21. This policy is for U.S.-based itineraries/ships only.

Frequently Asked Questions

What happens if a guest is caught smoking in a stateroom or balcony?

They will be assessed a $500 charge, per violation, on their Sail & Sign® account. Information on this charge is included in Section 8 of Carnival’s Cruise Ticket Contract. The assessment of this charge does not allow a guest to continue smoking in his/her stateroom. If a guest is found to be in violation of our smoking policy, all guests in the stateroom may be disembarked from the vessel and risk not being allowed to sail on Carnival in the future.  Guests will be responsible for all financial charges and expenses to return home, and no refund of unused cruise fare will be provided. 

What should guests do if they smell tobacco in areas where smoking is not allowed, or marijuana in any area?

Guests who are concerned about other guests violating our smoking policy should contact our onboard Guest Services team, so we can address the situation. This will help avoid uncomfortable situations between guests.

What if a guest has a letter from a doctor saying that they are allowed to use marijuana for medicinal and/or therapeutic purposes?  Why is that prohibited?

Illegal narcotics/drugs including synthetic, designer drugs, marijuana, cannabis and cannabis derivatives such as Cannabidiol (CBD) items which may be labeled as medical marijuana are not allowed on board. While certain CBD products used for medicinal purposes may be legal in the U.S. based on state and local laws, they are not legal under U.S. federal law and in all the ports we visit and therefore are also considered prohibited items. 

HAVE MORE QUESTIONS?

Help Center

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Have a question or need assistance? Find information about everything from adults-only activities to required travel documents in our Help Center .

Call Us Cast Members are available to help you 7 days a week: Monday through Friday, 8:00 AM to 10:00 PM Eastern Time Saturday and Sunday, 9:00 AM to 8:00 PM Eastern Time

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For any enquires you have after your cruise

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Lost & Found

All correspondence should include the guest's name (first and last), name of ship and sailing date, as well as a contact address and telephone number. Standard Response time is 10 working days from receipt.

Click here to report items lost on your cruise.

Please note, if your item is located, a shipping cost will apply.

Click here for the status of your claim.

Guests with special needs.

Norwegian is fully committed to providing you and your travel companions with the best cruise experience. Guests requiring special accommodations must fill out the Guest Special Needs Request Form. This form helps us understand your disability and/or special needs requirements to adapt your cruise with personalised accommodations. Once you have submitted the form, Norwegian Cruise Line Access Desk will respond within 72 hours. Feel free to contact our dedicated team of Accessibility Coordinators if you have any question or concerns.

• Guest Special Needs Request Form
• Accessibility Assistance Information Learn more about the accommodations we offer before and during your cruise for Special needs including Mobility, Dietary, Deaf or Low Hearing, Blind or Low Vision and Service Animals.

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Additional Contact Information

Disney Cruise Line Customer Service Getting in Touch with Disney Cruise Line by Phone, Email, and Live Chat

There are several ways to reach out to Disney Cruise Line customer service representatives, whether you need general information or have a question or concern about your reservation.

In this article, we’ll explain how you can get in touch with their team by phone, email, live chat, or through a travel agent. We also provide tips on how to have a positive customer service experience and avoid waiting on hold. Let’s get started!

About Disney Cruise Line Customer Service

Disney Cruise Line’s Customer Service staff can answer questions, help with onboard issues and bookings, assist with reservations, and offer vacation planning advice. The Customer Service staff can also provide information about Disney Cruise Line’s onboard attractions, entertainment, shopping options, and recreational activities.

Port Canaveral, FL | Image © Disney

General Contact Information for Disney Cruise Line

There are a few ways to contact customer service at Disney Cruise Line. The most direct method is to call their customer service phone number. You can also email them using the contact form on their website. If you need a quicker response, you can try the live chat feature on their website. Finally, you can always contact a Disney travel agency, who can assist you with your communication needs.

When you have a question about a Disney Cruise Line vacation, there are a few different ways to contact customer service to get the answers to your questions. The best way is by phone.

The general customer service number for Disney Cruise Line is (800) 951-3532. If you want to book a Disney cruise package, call (407) 939-7675. If you want to make restaurant reservations, call (407) 939-3463. Cast Members can assist you seven days a week from 8:00 AM to 10:00 PM EST on weekdays and 9:00 AM to 8:00 PM EST on weekends.

If you are calling from the UK, the Disney Cruise Line customer service number is 0800 171 2317. For other international callers, dial +001 (800) 951-3532.

You may also contact Disney Cruise Line customer service via the contact form on their website. While response times are slower than calling or using live chat, you’ll still be able to get the help you need by email. Plus, it’s a great way to keep a record of your communication with customer service.

When you use the contact form, include as much detail as possible about your issue. The more information you can provide, the faster and easier it will be for customer service to resolve your issue.

By Live Chat

The live chat feature is a convenient option when you need to speak to customer service at Disney Cruise Line. Located on the right side of most Disney Cruise Line’s website pages, the live chat button will connect you with a customer service representative who can help you resolve your issue quickly and efficiently. So next time you need to contact Disney Cruise Line customer service, you may want to use the live chat option.

Working with a Disney Travel Agent

When planning and booking a Disney cruise vacation, many people assume they can do it all themselves. The Internet makes it easy to figure out how much it will cost , book your stateroom, and research Disney’s new cruise ship, the Disney Wish . However, there are some definite advantages to using a travel agent, especially when it comes to customer service and onboard credit.

The Vacationeer is our recommended Disney travel agency. Their onboard credit is among the most generous around, and guests can use it towards alcohol , souvenirs, gratuity , spa treatments, and more. In addition, they have a team of experienced agents who can help you plan the perfect trip, taking into account your budget, travel dates, and preferred activities. So if you’re feeling overwhelmed by the prospect of planning your first Disney cruise yourself or need assistance choosing the best stateroom or itinerary , be sure to contact The Vacationeer . You’ll be glad you did! (By the way, it’s totally free!).

What is Disney Cruise Line’s phone number?

For general information, Disney Cruise Line’s phone number is (800) 951-3532 . You can also book vacation packages by calling (407) 939-7675 or make dining reservations by calling (407) 939-3463 . If you are overseas, you can reach Disney Cruise Line at 0800 171 2317 (United Kingdom) or +001 (800) 951-3532 (International). Guests under the age of 18 require parental or guardian permission to call.

What are the hours for Disney Cruise Line’s customer service?

Guests can contact a Disney Cruise Line customer service representative by calling 1-800-951-3532. The customer service hotline is available Monday through Friday from 8:00 AM to 10:00 PM ET and Saturday and Sunday from 9:00 AM to 8:00 PM ET .

Customer service hours for Disney Cruise Line are as follows:

• Monday: 8 AM to 10 PM ET
• Tuesday: 8 AM to 10 PM ET
• Wednesday: 8 AM to 10 PM ET
• Thursday: 8 AM to 10 PM ET
• Friday: 8 AM to 10 PM ET
• Saturday: 9 AM to 8 PM ET
• Sunday: 9 AM to 8 PM ET

When is the best time to call Disney Cruise Line customer service?

The best time to call Disney Cruise Line’s customer service number is in the morning or at night when the call volume is lower. You should also call Disney on the weekdays since weekends tend to be busier. You can reach customer service from 8:00 AM – 10:00 PM EST on weekdays and from 9:00 AM to 8:00 PM EST on weekends.

In case talking to customer service over the phone isn’t your thing – and you still need to book your cruise – we recommend working with an Authorized Disney Vacation Planner at The Vacationeer . Their team of professionals will take care of all your bookings and arrangements so you won’t have to worry about anything. Plus, you will receive onboard credit as a booking bonus that you can apply to your stateroom account. You’ll feel like you’re getting free money!

Disney Wish at Port Canaveral, FL | Image © Disney

How do I send an email to Disney Cruise Line?

Disney Cruise Line doesn’t list an email address for its customer service department. Instead, send them an email through the following contact form:

https://disneycruise.disney.go.com/help/email/

Listed below are some additional DCL email addresses, mailing addresses, and phone numbers you might find helpful:

For Media Inquiries:

• Public Relations (For consumer travel reporters): [email protected] (or call 407-566-3687).
• Media Relations (For business reporters): call 407-566-3648.
• Travel trade media inquiries: call 407-566-6782.
• Guidelines for travel guides:  DCLnews.com/Guidelines-for-Travel-Guides

For Community Relations, Environment & Conservation, and Donation Inquiries

• Disney Cruise Line Public Affairs: call 407-566-3648
• Disney Worldwide Conservation: [email protected]
• For donation inquiries: DisneyCruiseLinePublicAffairs.com/Requests-for-Donations
• For wish-granting inquiries: https://dclnews.com/2006/05/01/wish-granting/

  For Advertising, Sponsorship, and Promotional Inquiries

• Media Strategy and Planning: call 407-566-3687.
• For Travel Agent Inquiries: call 800-939-8265 (US).
• For International Inquiries: [email protected]
• Job Opportunities at Disney Cruise Line: www.DCLJobs.com.

For Guests with Disabilities (Special Services)

• Pre-Cruise: [email protected] or call 407-566-3602 (TTY: 407-566-7455).
• At the Terminal: When checking in at Disney Cruise Line, ask for the Supervisor.
• Post-Cruise: [email protected]
• Mailing Address: Disney Cruise Line Special Services PO Box 10210 Lake Buena Vista, FL 32830-0210

Does Disney Cruise Line have a live chat feature?

You’ll be glad to know that Disney Cruise Line offers a live chat feature on its website. This means that you can get answers to your questions in real time without having to wait on hold or for a response by email.

The chat feature is available on Disney Cruise Line’s website (via the “Live Chat” button on the right side of your screen), so you can easily find it when needed. And because it’s staffed by Disney customer service representatives, you can be confident that you’re getting accurate information. Of course, if you prefer, you can always call customer service or have a Disney travel agent handle it for you. But for quick questions, the live chat feature is a great option.

Live chat is typically available Monday-Friday between 8 AM and 10 PM Eastern Standard Time and Saturdays and Sundays between 9 AM and 8 PM.

Disney Wonder in port at Juneau, AK | Image © Disney

Social Media for Disney Cruise Line’s Customer Service

Social media is another way to connect with the customer service department at Disney Cruise Line. Here are the social media pages for Disney Cruise Line:

• Facebook : Disney Cruise Line’s Facebook page
• Twitter : Disney Cruise Line’s Twitter page
• Instagram : Disney Cruise Line’s Instagram page
• TikTok : Disney Cruise Line’s TikTok page
• YouTube : Disney Cruise Line’s YouTube channel

Note : Social media is fine for general inquiries, but you shouldn’t expect a quick response. We recommend contacting your Disney travel agent or Disney Cruise Line help line whenever you need assistance.

What can I expect from Disney Cruise Line guest services?

If you’re considering a Disney cruise, you may wonder what to expect from the company’s customer service. In general, Disney Cruise Line offers excellent customer service. The company’s employees, known as Cast Members, are knowledgeable and friendly, and they go out of their way to ensure guests have a wonderful experience. However, there are a few downsides to Disney’s customer service.

It can often take a long time to get through to a DCL customer service representative on the phone. Another downside is that you will likely speak with a different representative each time you call or conduct a live chat.

If you still need to book your cruise, working with a Disney travel agent is the best course of action. They can handle all your problems for you and ensure you have a magical experience. You will also receive onboard credit as a booking bonus when you use a travel agent like The Vacationeer . They can also help you choose the best Disney Cruise ship for your vacation, share ways to save money , provide Castaway Cay tips , and much more. The best part is that their services are free!

What’s the best way to talk with a live person at Disney Cruise Line?

There are several ways to chat with a live person at Disney Cruise Line. The first is to call one of their customer service numbers. The general number is (800) 951-3532, but there are also specific numbers for vacation package bookings (407) 939-7675 and dining reservations (407) 939-3463. Another option is to live chat on the DCL website. There is a chat box on the right side of the web pages. Finally, you can speak with a Disney travel agent if you still need to book your cruise. Disney travel agents can help with all aspects of planning your trip, including booking your cruise and making dining and land reservations. Our recommendation is to work only with the best Disney travel agents, particularly those at The Vacationeer .

One of many photo spots around Disney's Castaway Cay

How do I complain to Disney Cruise Line?

If you’re unhappy with something on your Disney Cruise, the best way to complain to Disney Cruise Line is by calling customer service at (800) 951-3532 . You may also try emailing [email protected] if you’d rather type your concerns.

Talking to someone on the phone is usually more efficient than emailing or live chatting. The customer service representative will be able to help you resolve your issue or transfer you to someone who can. In some cases, they may offer you a refund or credit for future travel. So if you’re not satisfied with your Disney Cruise experience, feel free to call them (or talk to a Crew Member on board the Disney cruise ship).

What is Disney Cruise Line’s address?

If you have a question or concern about Disney Cruise Line, it’s best to try the customer service number (800) 951-3532 first, followed by an email or live chat. There may be times, however, when you must send DCL some business mail.

The corporate headquarters mailing address is Disney Cruise Line, 200 Celebration Pl, Kissimmee, FL 34747, and its corporate phone number is (407) 566-3500.

If you cannot resolve your issue through regular customer service, you can try reaching out to the corporate office. Getting in contact with Disney Cruise Line’s corporate office may be difficult since they are a large company. Remember that it may take some time to get a response, so be patient. In the meantime, you can also look for answers on the Disney Cruise Line website or try speaking with a manager on the phone.

How do I talk to someone about Disney Cruises?

When it comes to planning a Disney cruise, there are a few different options for getting in touch with a customer service representative. The first option is to call the Disney Cruise Line at 800-951-3532. You can also email them or use the live chat function on their website. If you need more personalized assistance, we recommend working with a travel agency like The Vacationeer . They specialize in Disney Cruises and can help you with every step of the planning and booking process.

Who should I contact for Disney Cruise Line group sales?

There are currently no group rates or discounts available for large parties traveling together on Disney Cruise Line. However, you can still contact The Vacationeer for onboard credit discounts.

How do I get a refund from Disney Cruise Line?

If you need a refund from Disney Cruise, the first step is to call customer service at 800-951-3532 . You can also email or live chat with customer service.

When you contact customer service, be sure to have your booking information ready. Once you’ve been in touch with customer service, they will review your case and let you know if you’re eligible for a refund.

What number do I call to cancel my Disney Cruise?

Many people dream of taking a Disney Cruise, but sometimes circumstances change, and it becomes necessary to cancel. If you need to cancel your Disney cruise, call (800) 951-3532 as soon as possible . Cancellation fees may apply, so you must have all the information about your reservation ready when you call. The customer service representative will be able to tell you about your refund (if you are eligible). They will also provide information about how to reschedule or book a new cruise if you decide that is something you would like to do.

Does Disney Cruise Line have 24-hour customer service?

Disney Cruise Line’s customer service hotline is available seven days a week, but not 24 hours . Cast Members can help you Monday through Friday from 8:00 AM to 10:00 PM Eastern Time and Saturday and Sunday from 9:00 AM to 8:00 PM Eastern Time. If you have an issue or question outside of those times, you can also check the Disney Cruise Line website for answers to common questions.

Who should I contact at Disney Cruise Line if I have food allergies?

Contact Disney Cruise Line’s Special Services department if you have any dietary issues (food allergies, vegan, or other special requests). They will be able to help you with your specific needs and ensure that you have an enjoyable and safe cruise.

Before your cruise, you can fill out a Special Services form to help the staff prepare for your arrival. During your cruise, you can also visit the dining staff, who will happily accommodate your needs. With some planning, you can be sure that your dietary issues will not ruin your dream vacation.

Are you ready to book your Disney Cruise Line Vacation?

A Disney cruise is a great way to see the world and visit amazing places, all while enjoying the company of your favorite Disney characters. When you book a Disney cruise with The Vacationeer , you can take advantage of up to $1,000 in free onboard credit and the best available pricing on your trip. The Vacationeer will also provide expert planning advice and assistance so that you can make the most of your time onboard. In addition, they will keep checking prices and credit you if they go down, ensuring that you get the best deal possible on your dream vacation. So why wait? Contact The Vacationeer today and let them help you plan the perfect Disney cruise.

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• Holland America Line

Ship's Phone Number

By bcd2010 , February 28, 2012 in Holland America Line

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If someone needs to contact me while I'm on the ship (Statendam) do they just call Ship's Services at 1-800-541-1576 or is there a more direct number? I looked for this on the HAL web site and couldn't find it (I think they used to include a card in the packet when they mailed the docs).

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From the US the Statendam direct number would be 011-870-764-343-692

COMMUNICATION AT SEA

Telephone: Direct ship-to-shore telephones are provided in

each guest stateroom. You may easily place a call to friends,

relatives or business associates during your cruise, reception

permitting. Similarly, friends and family in the U.S. and

Canada may contact Holland America Line ships by direct

dialing the following number:

1-866-HAL-SHIP (1-866-425-7447)

From outside the U.S.: 1-732-335-3278

A credit card is required for all inbound phone calls to a ship.

The rate is USD$ 16.00 per minute and billing begins at the

time specified. Please have the ship name (ms Prinsendam),

your party’s name and stateroom number.

Callers at home may also contact each ship directly by dialing

the International Access Number (011 from the U.S.), Ocean

Code (870) and Ship Number.

Ship Numbers:

ms Amsterdam 324-437-011

ms Eurodam 764-857-176

ms Maasdam 764-611-948

ms Noordam 324-602-821

ms Oosterdam 324-541-710

ms Prinsendam 324-412-610

ms Rotterdam 764-663-213

ms Statendam 764-343-692

ms Veendam 764-567-077

ms Volendam 324-596-816

ms Westerdam 324-412-810

ms Zaandam 324-644-212

ms Zuiderdam 324-530-410

ms Nieuw Amsterdam 765-054-280

For example: Someone calling from the U.S. to the

ms Amsterdam would dial 011-870-324-437-011.

Please Note: All phone calls, whether inbound or outbound,

are charged a satellite tariff. Outbound calling rates are posted

near your stateroom telephone and will be billed to your

onboard account. These charges are applied to ALL calls

including calls to 800, 877 and 888 numbers. Please do not

use a credit card or phone card; your onboard account will be

billed in addition to the cost of the phone card or credit card.

Collect calls are not possible from the ship.

In addition to telephone number, we always advise people who may have to reach us to send e-mail. We check it at least once a day (usually).

$16/minute is very expensive. If it took 5 minutes to contact you and get you on the ships phone, that's $80 before you start talking.

If it is that big an emergency to require a call, the cost becomes a little less priority IMO

If it isn't that important for the person to call,,,,,,,, they should have been 'warned'. :D

From the US the Statendam direct number would be 011-870-764-343-692   COMMUNICATION AT SEA Telephone: Direct ship-to-shore telephones are provided in each guest stateroom. You may easily place a call to friends, relatives or business associates during your cruise, reception permitting. Similarly, friends and family in the U.S. and Canada may contact Holland America Line ships by direct dialing the following number: 1-866-HAL-SHIP (1-866-425-7447) From outside the U.S.: 1-732-335-3278 A credit card is required for all inbound phone calls to a ship. The rate is USD$ 16.00 per minute and billing begins at the time specified. Please have the ship name (ms Prinsendam), your party’s name and stateroom number. Callers at home may also contact each ship directly by dialing the International Access Number (011 from the U.S.), Ocean Code (870) and Ship Number. Ship Numbers: ms Amsterdam 324-437-011 ms Eurodam 764-857-176 ms Maasdam 764-611-948 ms Noordam 324-602-821 ms Oosterdam 324-541-710 ms Prinsendam 324-412-610 ms Rotterdam 764-663-213 ms Statendam 764-343-692 ms Veendam 764-567-077 ms Volendam 324-596-816 ms Westerdam 324-412-810 ms Zaandam 324-644-212 ms Zuiderdam 324-530-410 ms Nieuw Amsterdam 765-054-280 For example: Someone calling from the U.S. to the ms Amsterdam would dial 011-870-324-437-011. Please Note: All phone calls, whether inbound or outbound, are charged a satellite tariff. Outbound calling rates are posted near your stateroom telephone and will be billed to your onboard account. These charges are applied to ALL calls including calls to 800, 877 and 888 numbers. Please do not use a credit card or phone card; your onboard account will be billed in addition to the cost of the phone card or credit card. Collect calls are not possible from the ship.

Thank you. I am, of course, talking emergency.

I posted this awhile ago, so had it saved for just such a question as yours:) This is the same info I give all of our family members and or friends if they need to contact us while we are at sea:

In Case of an Emergency Call 1-888-370-6711, You will need to know at the least; The Ship Name, the Name(s) of the Passenger(s) .And if Possible; their Booking Number and Stateroom Number.

Telephone: Direct ship-to-shore telephones are provided in each guest stateroom. You may easily place a call to friends, relatives or business associates during your cruise, reception permitting. Similarly, friends and family in the U.S. and Canada may contact Holland America Line ships by direct dialing the following number: 1-866-HAL-SHIP (1-866-425-7447)

Callers should know the ship name, party name and the stateroom number before dialing. Callers at home may also contact each ship directly by dialing the International Access # (011 from the U.S.), Ocean Code # and Ship #.

Ocean Codes: 870

ms Ryndam 764-092-063

For example: Someone calling from the U.S. to the ms Amsterdam would dial 011-870-324-437-011. Please Note: All phone calls, whether inbound or outbound, are charged a satellite tariff. Outbound calling rates are posted near your stateroom telephone and will be billed to your onboard account. These charges are applied to ALL calls including calls to 800, 877 and 888 numbers. Please do not use a credit card or phone card; your onboard account will be billed in addition to the cost of the phone card or credit card.

Hope this helps

Thank you, Joanie. I knew I saw this before! (Thank goodness for people who save this kind of info - and then share it!)

Personally, I would take your cell phone and check the messages there once a day, even if you have to use cell-service-at-sea, or I would arrange an email account so the message can get to you that way.

I had to get in touch with my parents on their cruise due to an emergency and I could never get an answer through the ship's contact number. Eventually, I had to call ship's services, have them call the ship, have the ship page my parents for an emergency message, and they finally called us back. The experience I had with shore-based ships services was fantastic, but it was the worst way to get in touch with my parents.

I would definitely plan to use either cell-service-at-sea to check your voicemail or text messages, or to check your email using the internet onboard at least once a day. As nice as it is to be "out of touch," the reality of our lives is that we can't always be, and it's very nice to have at least one sure way to get in contact with you.

Different individuals interpret emergencies differently. It's all subjective. If you are going to call, be prepared for some major charges.

Thanks, John.

This is easier on my eyes :) but that is my problem. :shrug:

This topic is now archived and is closed to further replies.

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Israel-Gaza latest: Conflicting reports on possible ceasefire deal - as Israel pulls out almost all troops from southern Gaza

Reports from Egypt suggest that ceasefire talks in Cairo are progressing - with Israeli Prime Minister Benjamin Netanyahu said to be "desperate" for a deal. This comes as the Israel Defence Forces pulled all but one of its brigades out of southern Gaza.

Monday 8 April 2024 15:16, UK

• Israel-Hamas war

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• Ceasefire talks reach 'critical point', Israeli foreign minister says
• Hamas says no progress made | Other reports suggest sides still far apart
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After news that Israeli troops had been withdrawn from Khan Younis, residents have returned to the southern Gaza city to find buildings destroyed.

We reported earlier (see 10.21am post) that an Al Jazeera reporter in Rafah said more than 90% of Khan Younis was destroyed, while residents told him that "they could not recognise the streets where they lived all their lives".

After the majority of Israeli forces were withdrawn from Gaza (see 7.13am post), medics and rescuers have started the search for victims after the IDF's two-week operation in al Shifa hospital.

Pictures from the medical complex show the destruction, with sections of the hospital burnt out, debris strewn and medical equipment ruined.

Military analyst Michael Clarke has said the Israeli government spokesperson Avi Hyman's statement (see previous post) was "interesting because they put more emphasis on humanitarian access".

"It doesn't get round the fact that the IDF - it's their responsibility to provide for the civilian population, not to facilitate other people to provide for it. 

"They should, of course, work with them. But always the IDF talk as if they're being really, really good by allowing the civil agencies to work on the humanitarian side. 

"They should be taking care of it because under international law it's their responsibility.

"If you invade a foreign territory - and Gaza is a foreign territory as far they're concerned - then you're automatically responsible for the welfare of civilians, even as you fight the enemy as you see them." 

The Israeli government spokesman is giving updates in a news conference on the war in Tel Aviv. 

Avi Hyman said four more IDF soldiers have been killed in the southern Gaza city of Khan Younis, bringing the total fatalities to 604. 

He also disputed figures on casualties from the Hamas-run Palestinian Health Authority. 

"Six months on, it appears that Hamas has managed to break many a moral compass. 

"There is no moral equivalence between Hamas, who actively targets and kill civilians, with the actions of the IDF, who does its utmost to avoid civilian casualties. 

"The Hamas civilian casualties are a strategy. You wouldn't take al Qaeda figures on face value, why do you take Hamas'?"

But several independent authorities have said the Gaza health ministry's figures have proved to be largely reliable (see 12.27pm post).

Rishi Sunak's official spokesperson has been speaking to reporters in the last half hour, and it was highlighted that there appears to be a split in the cabinet over how to respond to the ongoing conflict.

While the foreign secretary warned that support for Israel is "not unconditional" and struck a more cautious tone, the deputy PM launched a staunch defence of Israel on Sky's Sunday Morning With Trevor Phillips show.

But the PM's official spokesperson insisted the government is "completely united on this matter".

He said: "We continue to support Israel's right to self-defence, and the UK was obviously shocked by the attacks made by Hamas. As a result, we completely stand by Israel's right to their security."

The spokesperson added the government was "focused" on achieving a "humanitarian pause" to get hostages out and aid into Gaza.

Starmer calls for legal advice to be made public

Speaking to broadcasters this morning, the Labour leader demanded the government publishes the legal advice it has received around arms sales to Israel.

The government has insisted the advice must remain confidential, but calls for at least a summary of it to be published have intensified since the killing of seven aid workers in the Gaza Strip last week.

Sir Keir Starmer said: "Yesterday was the six-month anniversary of this awful conflict, and we've seen the continual holding of hostages.

"We've seen 33,000 people killed in this conflict, many of them women and children. So we need the conflict to end. We need that ceasefire.

"On the question of arms sales, as a legal test for when sales should be suspended, the government's got advice on that.

"And so what the government should do is to publish that legal advice, or at least a summary of it. They've published summaries before in response to the Houthi attacks.

"So publish that so we can all see it, and the appropriate action can then be taken."

Outspoken far-right Israeli minister Itamar Ben-Gvir has called on Benjamin Netanyahu to press forward with plans for a ground assault on the city of Rafah. 

"If the prime minister decides to end the war without a large-scale offensive in Rafah to defeat Hamas, he will not have a mandate to continue serving as prime minister," he wrote on X. 

Mr Ben-Gvir is the second right-wing Israeli minister (after Bezalel Smotrich - see 8.20am post) to express anger today at the news that nearly all of the IDF presence in Gaza had been pulled out over the weekend.

Israel's defence minister Yoav Gallant said troops had been pulled out to prepare for future missions, including in the city of Rafah.

Israeli government spokesperson Avi Hyman later told Sky News Mr Netanyahu would "absolutely" go ahead with a ground invasion of the city.

"If we don't go ahead with Rafah, we lose the war," he said.

The Hamas-run health ministry says at least 33,207 Palestinians have now been killed in Israeli strikes on Gaza since 7 October.

The figures reported by the ministry do not differentiate between fighters and civilians.

A further 75,933 have been injured, it added.

For context:  While some Israeli officials have sought to cast doubt on fatality figures given out by the Palestinian Health Authority in Gaza, a number of independent groups say they have proved to be largely reliable and broadly in line with those later produced by the UN and Israel itself.

Examination of data from previous Gaza conflicts - the Hamas-run health ministry's counts compared with the post-war United Nations analysis - shows that the initial data is largely accurate with, at most, a 10-12% discrepancy.

Brian Root, a senior quantitative analyst at Human Rights Watch, says the ministry's figures have "always been comparable" to his own findings. "There's nothing that would lead us to distrust the numbers."

US assistant secretary of state for near eastern affairs, Barbara Leaf, told a congressional panel in November that it was "very possible" the number of Palestinians killed by Israel since the conflict began could be higher than the figure given by the health ministry in Gaza.

"We think they are very high, frankly, and it could be that they are even higher than are being cited," she said.

Pope Francis has met families of hostages still being held in Gaza. 

The head of the Catholic Church welcomed families at the Vatican, after the six-month anniversary of their kidnapping on 7 October passed yesterday. 

It is thought about 129 hostages are still being held by Hamas and affiliated groups, though only 95 of them are believed to be alive. 

Israel has killed a Hezbollah field commander while carrying out strikes in southern Lebanon. 

Israeli fighter jets hit the village of al Sultaniyah and killed Ali Ahmed Hassin of Hezbollah's elite Radwan units, the Israeli military and two Lebanese security sources said.

Two other people were killed in the strike.

Hezbollah issued a funeral notice for Hassin but without details of his role or outlining how he died. 

For context: Iran-backed, Lebanon-based Hezbollah, which means "Party of God" in Arabic, openly calls for the destruction of the "Zionist regime in Palestine" and is deemed a terror organisation by most Western powers.

The militia has long aligned itself with Hamas and Islamic Jihad and has frequently clashed with IDF forces on the Israel-Lebanon border since the most recent conflict broke out on 7 October last year.

But the violence has largely been contained to areas at the border, shaped by what observers have called unwritten rules of engagement between adversaries that have long threatened each other with catastrophic damage in the event of war.

Israeli Prime Minister Benjamin Netanyahu has previously warned that Beirut would be turned "into Gaza" if Hezbollah started an all-out war.

Israel's military strategy in Gaza is "barely coherent" at present, military analyst Professor Michael Clarke has said.

As we reported earlier (7.13am post) Israel has withdrawn almost all its troops from southern Gaza, with only one brigade left.

That brigade, the Nahal, is reportedly tasked with securing the Netzarim Corridor that divides the Gaza Strip.

Professor Clarke said: "In the last few hours, five rockets were fired from the Khan Younis area into Israel. 

"And so, in creating this drawdown, the Israelis are leaving an awful lot to chance now because they've got one brigade, north of Khan Younis, and nobody near Rafah, where they say they will conduct an offensive at some point. 

"And that will take, by their estimation, four to six weeks. 

"So, to be honest, the strategy is looking barely coherent at the moment from a military point of view."

The Israelis appear to be "caught between three types of war", Prof Clarke added - an invasion, a counterinsurgency, and a counterterrorist operation.

There is also a view that Israel's main enemy is Hezbollah, rather than Hamas.

Prof Clarke explained: "A number of people in the Israeli cabinet and in Israeli defence circles are saying, 'Look, we are going to have to take on Hezbollah sooner rather than later. We can leave Hamas for the time being.'

"We may need to redeploy to the north and therefore we need to rest and recuperate, preparatory to something else that may be happening."

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