silversea cruise phone number

contact for Silversea

By TR1963 , February 28, 2023 in Silversea

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Hi, I am writing out of desperation.  I have had some issues with Silver Sea cruise line and am trying to contact anyone in the organization. I call the general customer service number and they tell me to e-mail guest relations.  I email guest relations and no one responds. I am told that guest relations has no phone number and there is no supervisor for me to speak with.  Does anyone have any specific contact numbers or emails that they would be willing to share?  I would be so grateful?

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4 hours ago, TR1963 said: Hi, I am writing out of desperation.  I have had some issues with Silver Sea cruise line and am trying to contact anyone in the organization. I call the general customer service number and they tell me to e-mail guest relations.  I email guest relations and no one responds. I am told that guest relations has no phone number and there is no supervisor for me to speak with.  Does anyone have any specific contact numbers or emails that they would be willing to share?  I would be so grateful?

You only had to look a bit harder to find your answer.  This title is on the next page.  As you also don’t say what country you are from, @mysty  has kindly listed a few contact emails.

Does anyone have an email address for reaching Silversea Customer Service?

This is so helpful!  Can we make this a sticky?

There's quite a lot of contact details if one simply goes to the SS website and scrolls down to the bottom to the 'contact us' link.

Not as comprehensive as mysty's but still useful.

highplanesdrifters

The Devine Ms. M to the rescue!

Thank you for your help

On 3/1/2023 at 6:40 PM, TR1963 said: Thank you for your help

Were you able to make contact and get whatever issues or problems resolved?  Phone numbers are all fine and good to have but it’s results that count.

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333 SE 2nd Ave

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Every single excursion on our Silversea Caribbean cruise was canceled because the predominantly elderly guests did not sign up for any of the excursions. We were not able to go on a single excursion the entire trip, and no apology or compensation was offered. The food portions were tiny--geared towards to the small appetites of the older guests, so we ended up ordering everything on the menu, and,honestly, I'm not a big eater. Seriously, it was like having tapas for dinner every night. Guess I should have known by the name, but I really didn't think a group of us in our fifties would feel so much younger than the other guests. It really should be called Geriatric Seas. Maybe a tagline like: A cruise for when you've stopped trying.

We had a trip to Alaska. When we boarded the ship there were no temperature checks or verification we had shots for COVID. This was in August, 2023. Not one word of caution was ever discussed by the Shiop's Captain during the 7 day trip. Sure enough I got COVID tw days before the trip ended. I went to their medical facility and they charged me $4300 to take care of me. Yes, you heard that right. Thankfully, I had trip insurance and 6 months later I got reimbursed for the cost. The food was over-rated. The service on the ship was first-rate. I would never take a cruise again. The cost of their ship was absurd and you do not have to spend that type of money if you do choose to cruise.

Cancelled the cruise before I took it due to false advertising on the company's part. Their all inclusive promise turned out to be untrue as I got further into the process. The representative kept trying to say that it's true that everything is included but then proceeded to state that certain restaurants on board and the nicer excursions were not included in the "everything's included" claim. I didn't want to find out what other claims I was told would turn out to be lies so I cancelled my trip. The cancellation policy is stiff so make sure you really want to give your money to these people because the fee for cancelling was 15% of the total cost of the cruise. Most cruise lines have a 90 day grace period but not Silver Seas. Buyer beware!

First experience booking a cruise. Reservations were made 80 days prior to cruise leaving Athens. Silversea agent made airline arrangements with us and helped pick seats & time of flights. Room was chosen and assigned. We were warned that there would be difficulty booking one special small restaurant. Payment was rendered in Full as asked. After payment given, we were able to look at air reservations and found they had been changed to reflect an extra stop (CHS to Chicago to Newark to Athens) time of travel had been changed from 10:00am departure to 6:00am and 7:30pm return to midnight. Seats were not available to be chosen. We found limited availability of excursions while in port and 2 days with no excursions available. Two days of travel would be at sea and no spa appointments or restaurant reservations. Within a few hours of viewing our itinerary & flight changes after payment in full, we decided to cancel our trip and open a dispute through Amex. Although our agent Mr Suarez has assured my husband that he has cancelled the trip and we would receive full refund he immediately sent an email requiring 50% payment since trip was now 78 days out vs 80 days out when we booked and 24 hours after booking when changes & access to scheduled excursions & restaurants was revealed by email to us and room reserved was changed. We will proceed with our dispute and wish to warn others of Silversea company's dealings.

Embarrassing We have been on many cruises, Uniworld River cruises, Oceania, Regent, Windstar included and have never had such a horrible experience. We have just returned from Japan and a very expensive cruise indeed. The ship was filthy, the food horrible, the service surly and disrespectful, the shore excursions a waste of time, absolutely no cultural significance to the country we had travelled so hard to reach and to top all that off, the refrigeration broke 3 days before the ship docked in Tokyo so food and restaurant choices were totally limited with no apologies nor communication from the crew except a short and completely inarticulate letter that came to our suite. The captain nor guest relations manager made any attempt to communicate directly with the guests. This is definitively NOT a cruise line that you want to take any trip with, let alone one that took us 24 hours to reach the embarkation point at great expense . Silverseas should truly be ashamed. They have dropped the ball on every level. This is most assuredly NOT a 5 Star cruise line.

Silversea has been blindly focused on cutting costs and this has severely impacted the quality of its offerings. This cost cutting has shown up it two areas. The first is the ship was grossly understaffed and the staff that were there were undertrained, inexperienced, and often not qualified for the positions they held. The wait staff, who were there, to the most part, did an outstanding job. it's just that there were not enough of them. This resulted in long delays to get mediocre food. One disastrous dinner in the Atlantide is funny now in retrospect. I ordered softshell crab tempura for an appetizer and beef bourguignon for my main. After a half hour or so an order of foie gras showed up as my appetizer. I told the waiter that I had ordered the softshell crab tempura for my appetizer. The foie gras disappeared and a half an hour or so later, a very soggy softshell crab tempura arrived. It was edible but just. A half an hour or so later an order of bouillabaisse arrived. I told the waiter that I had ordered beef bourguignon for my main. The bouillabaisse disappeared. A half an hour or so later the waiter stopped by to tell me the cook had just put on my steak to cook. I told him that I had order beef bourguignon for my main. As he went back to the kitchen and as my wife had long finished her dinner we left. My guess the food was mediocre because they were short of kitchen staff as well, so they were pressing ill-prepared staff into a position they simply were not trained for. This resulted in a very inconsistent quality of food. For instance, one lunch in the Grill I order a Mexican Street Corn Salad. What showed up was a salad with a few bits of corn and the rest some form of pasta. The pasta was the last item in the salad description. The lack of corn could have been because they had run out of it. They seem to have been running out of a lot of things. For example, anchovies disappeared five days before the end of the cruise and butter went to tiny little sealed packages. I'm being generous in assuming they were short of kitchen staff as the alternative would be to assume that regular full staff was inept. Using poorly trained staff applied to all positions. My wife likes to drink a frozen Bellini before dinner. The bar tender in the Panorama Lounge made a great one, the best she ever had. She asked for one in Le Dolce Vida and the bartender said he couldn't make it because it had champagne in it: I guess that's what the instruction manual said. When she pointed out that she could get it in the Panorama Lounge he said, "Well go to the Panorama Lounge." The shore excursion folks had no idea what was going on. For one excursion we were on they had La Terrazza open half an hour early so we could have something to eat before we went on the excursion. Nice, except that the excursion had a large buffet with local food prepared for us. The food was delicious but most of us were too full to eat much. I could go on. The physical plant showed clearly the lack proper maintenance. The washer on the seventh deck was seldom working and that turns out to have been a problem on the previous cruise. There was constantly a bucket in our hallway catching water that dripped from the ceiling. The bucket appeared often at various locations up and down the length of the hallway. Not good but as my wife said it would be a much bigger issue if the water was coming up from the floor. Again, I could go on. All this shows that Silversea is simply cutting too many corners, and this is hurting the passengers and doing a disservice to the crew. We paid for a ultra-luxury cruise and got a Carnaval cruise. What is particularly galling is that on the Silversea Passengers Facebook page the Silver Spirit gets glowing reviews. This makes no sense! A quick follow-up. The Silversea Passengers Facebook page referred to above is likely just a shill for the cruise line. When I had a post that said that "their pollyannish reviews of the cruise line were not doing the cruise line any favors as it was creating expectation that just could not be met!" I was defriended that evening and could no longer visit the site. My wife is still on it and saw that I was removed. The reviews there are as reliable as Amazons.

Silversea is promoted as a luxury cruise line with medium sized vessels (which translates to fewer passengers), attractive destinations for the more mature and experienced traveler, and inclusive options including shore excursions, wine and spirits, and gratuities. I selected the 12-day Silversea Dubai to Mumbai sailing expressly for the destinations - it was my perfect itinerary. In addition, the cruise line offered discounted single traveler rates, and was promoted as the "World Cup" itinerary as we would be in port in Doha, Qatar for the world cup, starting the cruise in Dubai, UAE and hitting the ports of Al Manamah, Bahrain, Abu Dhabi and Ras Al Khaimah, UAE, Muscat, Oman, and Mumbai India. Just the cruise I was looking for. At the start, my search on the Silversea site immediately generated contact from a Silversea representative, with the title of Cruise Consultant - Private Travel, on the requested itinerary. It was an easy sale and not much work on their part as I booked the trip on 5 days later. They assisted with some basic inquiries, and I asked if they could do anything special since it was my first trip with Silversea and in celebration of my 60th birthday this year. They said they would make sure there was something special in my cabin when I arrived so I'm thinking great start. However, as the questions became more specific, the email and phone contact with my consultant became virtually nonexistent. Thankfully I'm a seasoned traveler and did the research needed. And, when I boarded (which I also noted on my reservation), there was nothing special in my cabin, just the cheap champaign and orchid that every cabin received. They completely forgot any special occasion. Moving forward, I was excited for our three-day stop in Doha and looking forward to attending the World Cup. The ship offered tickets, but I purchased my own for better seating. Three days later, I received the email from Silversea stating the government of Qatar had cancelled all cruise calls at the port of Doha. I read later that MSC cruise lines were indeed in port. This was a tremendous disappointment. While I understand the risks in purchasing tickets outside of the cruise line (mine did not allow for refunds and I am not seeking compensation), I still do not understand or accept the explanation given by Silversea on missing the port, and it remains an issue for me. Once onboard, I was greeted by my suite attendant and butler. My suite attendant quickly learned my routine and provided just the right amount of service, my butler made me feel like a VIP and was most enjoyable. I should also include the bartender on the 5th deck. These three were exceptionally professional, pleasant, and most enjoyable - and one of the most positive experiences of the trip. On day two around 2:15pm (departure to Bahrain was scheduled for 2:00pm) we were notified that, due to some equipment or provisions not being received, we would remain in the Dubai port until 4:00pm the following day. This cancelled our scheduled stop in Bahrain. Obviously, this was not a last-minute revelation, but the announcement came too late to book other arrangements in Dubai. Passengers received a "sorry" memo about the delay with the offer of a mere 10% off a future cruise. Keep in mind the cruise line was already offering 10% off the next cruise booked. This was insulting compensation and certainly no incentive to rebook with Silversea. I emailed my consultant to see what could be done since we were not only missing Bahrain, but also Qatar. They replied with "Has the captain or reception onboard offered anything for the missed ports?" That is all. Either inform your representatives better, give them decision making capabilities, or make it clear they have extremely limited abilities to assist passengers. Luckily no other ports were omitted, and we ended the cruise in India. I will say the embarking and disembarking procedures went smoothly; however, throughout the cruise I was met with uniformed and unexcited staff, disappointing excursion experiences (hosted by Silversea), nonworking facilities and services including WiFi, cheap wine, and more. While minor inconveniences on their own, they add up to a less than favorable experience when they continually occur. And certainly not indicative of a "luxury" cruise line. Wrote to Silversea and NO RESPONSE!

After hearing great things about Silversea, we thought we would give it a try. We chose a 12 day cruise on The Spirit to the West Indies. We were very disappointed. These were the reasons why: The cabin smelled. After complaining for 9 days they offered to move us. By that time we had purchased a perfume spray and only had three days left so why bother. During the entire cruise, the ship had a vibration probably from the engine. When it went very slow the vibration stopped. The phones didn't work for two days. They kept ringing day and night and know one was there when we answered we couldn't call out from them either. The food was terrible. My husband got food poisoning. It was too salty and very spicy in one restaurant. It took forever to get our food in "La Dame" a specialty restaurant where a fee was required. Most restaurants required a reservation. There was a lack of activities to do on the ship, especially during the day. The port shopping was awful. The tours were boring. After an hour and a half bus ride, one tour train broke down and the tour was cancelled. There was rarely any internet. The service was quite poor. The entertainment was lacking and what they did have was mostly at 10:00 in the evening. Most of it was solo performers. For an expensive suppose upscale line, we would not recommend it. We would never book it again!

Be prepared to be disappointed. Silversea is DEFINITELY NOT worth the price! Customer service is absolutely useless. I booked an Antarctica cruise for my birthday that was supposed to take place in 2021. Understandably, the Cruise was canceled due to COVID. I was offered the option of a refund or to rebook for a cruise for 2022. They had a cruise listed that would still allow me to be in Antarctica for my birthday so I rebooked for that one in 2022. A few weeks later I received a confirmation that I would be on a cruise that would not have me in Antarctica for my birthday??? When I reached out to my sales agent he, after a few days of no response, replied that he would look into it. I followed up again, no response. I then received an email from Silversea that my ship was not going to be ready to leave from Argentina. Instead, I would depart from Chile. Normally, I would be fine with that. However, I had already purchased a ticket to Argentina. The airlines were granting changes of date without penalty and I had already changed dates twice. To change my destination, would almost be double what I paid!! I contacted my agent, no response. I searched to see if it would be more cost effective to maintain my original flight to Argentina and then purchase an additional roundtrip ticket for Chile. I found one for $1000.00 I emailed my agent with the information. No response. I called Silversea and explained the situation. I even asked to switch agents but I was assured that Ray was a "good guy" and would get back to me. A few days later I received an email from my agent with a feeble apology and a promise to get back to me about the change in Embarkation port. Silence. To be clear, they do offer an option to have your flights included. I declined the offer because I like to choose my airline to maintain my loyaltt status and I wanted to ensure international flights would be first class. With no response, I purchased the additional $1000 flight. It is required that guests email flight information to your agent so arrangements can be made for airport pick up. I did. No response and needless to say I was not picked up at the airport. I have never heard anything, apology or even a follow-up thanks for sailing with us from my agent. I found the ship (Silver Cloud) dated. Normally I wouldn't care about that but nothing about the ship said 5 Star. My housekeeper NEVER cleaned the tub!!! As I showered the first day, I noticed that the tub was stained. A ring around the tub. I couldn't imagine that many people taking a bath on a ship that it would become permanently stained so I took a tissue and wiped. The stain came off. The food, as many guests commented, was not good. There wasn't much entertainment as it is an expedition cruise. But, there was a pianist...at 10 PM when you have to be back up at 6AM. The gift shop: who needs a $10,000 watch on an Antarctica cruise?? Zero souvenirs. Just overpriced items you could buy at home. Spa: I walked in for my $250/hour massage. The lady at the desk asks me are my lashes real...She then asks me is my hair real... Unacceptable and rude. I go in for my massage and in the middle of it, my therapist says she has to go to the bathroom. We are human, go. No problem. The ladies room is right next door to the massage room. You can hear everything. She flushes. Less than 10 seconds later she is back to massaging me. Although I appreciate that she was trying to be quick, greater appreciation would be for hand washing prior to continuing a massage. If I were on a "lesser cruiseline", my expectations would not be as high. However, to be on a cruiseline that is supposed to be 5 star and walk through the corridors and regularly not be acknowledged by staff, is disappointing. I took a true 5 Star cruise last year to the Galapagos. When their staff saw me using my hand to shield the sun, without asking, they gave me a hat. 5 STAR. I could go on... The positive: Antarctica and the Expedition team were awesome. I'm sure they are equally as awesome on other cruiselines.

What came off when I wiped the tub with a tissue.

Ring around the tub.

Customer service is abysmal and they are more worried about profits then the customer experience. I wish I came here before booking my trip so that I could have avoided this company entirely.

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The essence of Silversea travel is not just where you go but what you do once you arrive. Our wide variety of exciting Shore Excursions appeals to all interests and activity levels. Let our Shore Concierge customise a special event or excursion exclusively for you, or enjoy discovering your destination with your fellow guests. Embark on a specially crafted multi-day Land Adventure pre or post-cruise. Enjoy the ease of travel with Silversea’s Door-to-Door service, complete with transfers and baggage handling. So you can focus on exploring the world’s most fascinating destinations . Silversea luxury cruises Frequently Asked Questions (F.A.Q.). Find answers to your most common queries .

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For inquiries on matters not related to the purchase of a cruise, you may e-mail us at [email protected] , call us at 713-974-2121 or write to us at:

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Silversea changing to 0844 phone numbers in UK

By Peter Lanky , April 2, 2023 in Silversea

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Peter Lanky

I have been trying to contact Silversea and am told by the voice bot that all the 020 numbers I have been using are now invalid. It seems that Silversea has surreptitiously changed to very expensive 0844 numbers which are not included in many if not most phone contracts. This also applies to booking, for which many competitors use a freephone number. In my case this is 65p per minute. With the typical time waiting to be answered nowadays often exceeding 30 minutes, this would equate to a £20 phone call.

My experience of Silversea has been that they are also not very good at responding to emails, making them now very difficult to communicate with.

What do other UK customers think of this backward step, at the time that most businesses have been moving away from these rip off phone numbers? Is it likely to effect your choice of cruise in the future?

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Not impressed. If they wont answer emails try Twitter.

Try 0207 340 0700

5 minutes ago, beaujolais said: Try 0207 340 0700

Thats one of the numbers I have and just re-tested to be sure. Seems to be working ok.

I've long since removed our landline and now mobile only. Calls to 0844/45 are not cheap especially when you know you'll probably get the voice message, attempt to connect and then eventually another message to call back or leave a message.

I get the impression SS would rather we book elsewhere.

3 hours ago, Peter Lanky said: I have been trying to contact Silversea and am told by the voice bot that all the 020 numbers I have been using are now invalid. It seems that Silversea has surreptitiously changed to very expensive 0844 numbers which are not included in many if not most phone contracts. This also applies to booking, for which many competitors use a freephone number. In my case this is 65p per minute. With the typical time waiting to be answered nowadays often exceeding 30 minutes, this would equate to a £20 phone call.   My experience of Silversea has been that they are also not very good at responding to emails, making them now very difficult to communicate with.   What do other UK customers think of this backward step, at the time that most businesses have been moving away from these rip off phone numbers? Is it likely to effect your choice of cruise in the future?    

I know this might sound revolutionary but have you tried the services of an excellent travel agent.

You can't beat it.

Who waits on an expensive phone line to deal with a cruise line these days. 😀

10 minutes ago, Mr Luxury said: I know this might sound revolutionary but have you tried the services of an excellent travel agent. You can't beat it. Who waits on an expensive phone line to deal with a cruise line these days. 😀

Travel agents!  🤣

1 minute ago, les37b said:   Travel agents!  🤣

The trip is booked already so I need to deal with Silversea. At the time it offered the best option. 

41 minutes ago, les37b said:   Thats one of the numbers I have and just re-tested to be sure. Seems to be working ok.   I've long since removed our landline and now mobile only. Calls to 0844/45 are not cheap especially when you know you'll probably get the voice message, attempt to connect and then eventually another message to call back or leave a message.   I get the impression SS would rather we book elsewhere.

I've since retried  0207 340 0700 and it now seems to work. From forums elsewhere it appears hit and miss as to whether you can get through, though it is closed today. All the website information pushes the 0844 number though so it can only be a matter of time before it's the sole option  

39 minutes ago, Peter Lanky said: I've since retried  0207 340 0700 and it now seems to work. From forums elsewhere it appears hit and miss as to whether you can get through, though it is closed today. All the website information pushes the 0844 number though so it can only be a matter of time before it's the sole option  

The website has had that number shown for at least 4 years now and commented on CC at the time with the same thoughts as now. I've always been able to speak to someone on the 0207 number listed by beaujolais. The direct number I had to my SS consultant has now been retired after he was promoted. That has now been replaced with a different 0207 direct dial number and to date has worked.

I'm guessing you may have heard an automatic out of office reply. Hope so anyway. No one wants 0844/45 and there is absolutely no reason to push it.

32 minutes ago, les37b said: I'm guessing you may have heard an automatic out of office reply. Hope so anyway. No one wants 0844/45 and there is absolutely no reason to push it.

No this was definitely one of those telecom generated messages. As I said though, it did work eventually, albeit to only get a 'we re closed' out of office messages, but taking a look at 'saynoto0870' website, getting a connection seems a bit hit and miss. 

phillipahain

On 4/2/2023 at 2:36 PM, les37b said:   Travel agents!  🤣

Ours is truly excellent and deals with all cruise lines 

020 numbers were working OK today.

On 4/4/2023 at 8:31 AM, phillipahain said: Ours is truly excellent and deals with all cruise lines 

Likewise - I have dealt with an excellent agency that specialises in top end cruising for many years. A superb personal relationship, excellent service and a discount. I let them worry about how to contact Silversea.     

2 hours ago, machotspur said:   Likewise - I have dealt with an excellent agency that specialises in top end cruising for many years. A superb personal relationship, excellent service and a discount. I let them worry about how to contact Silversea.     

It seems that this is going to be the way forward. Even though I have managed to get access via the 020 numbers, the person I need to speak to is always on the phone and I never get the promised call back on time, if at all, and I'm finding the whole communication process very wearing.

3 hours ago, Peter Lanky said: It seems that this is going to be the way forward. Even though I have managed to get access via the 020 numbers, the person I need to speak to is always on the phone and I never get the promised call back on time, if at all, and I'm finding the whole communication process very wearing.

One other aspect to this. As you would expect Silversea carve up the UK into 'territories' and have 5-6 Account Managers assigned to the Cruise Agents in their territory. If the Agency one uses is fortunate in having a 'go getting' Account Manager then the two of them together can be very useful in sorting/unblocking significant issues, particularly those that need a resolution from the US.   

As an individual dealing with Silversea direct one is unlikely to have access to this kind of thing. 

Daveywavey70

56 minutes ago, machotspur said:   One other aspect to this. As you would expect Silversea carve up the UK into 'territories' and have 5-6 Account Managers assigned to the Cruise Agents in their territory. If the Agency one uses is fortunate in having a 'go getting' Account Manager then the two of them together can be very useful in sorting/unblocking significant issues, particularly those that need a resolution from the US.    As an individual dealing with Silversea direct one is unlikely to have access to this kind of thing. 

SS Account managers are slightly rarer than Hens teeth and there are less reported sightings of these mystical creatures than there are of the Loch Ness monster. 

50 minutes ago, Daveywavey70 said: SS Account managers are slightly rarer than Hens teeth and there are less reported sightings of these mystical creatures than there are of the Loch Ness monster. 

Rare to whom ?  I'm curious as to the experiences you have had that have led to you forming that opinion. 

I'm sure the agent I use would most vehemently disagree, although I do understand that it's a bit of a lucky dip in the TA being allocated a 'go getter'. FWIW I've used two agencies in the past couple of years who both think that the same individual Account Manager is excellent - as do I as a beneficiary of their actions.   

My partner owns his own TA and is yet to find out who their rep is 4 years later. They have tried to find out and SS reckon there is one but nobody is quite sure who it is and the promised phone call from them never happens. Your agent is very lucky. 

9 hours ago, Daveywavey70 said: My partner owns his own TA and is yet to find out who their rep is 4 years later. They have tried to find out and SS reckon there is one but nobody is quite sure who it is and the promised phone call from them never happens. Your agent is very lucky. 

I'm unsure where you are geographically but you will find every Silversea sales executive - worldwide - at this link. Maybe this will help your TA partner.

https://www.silversea.com/other-resources/travel-professional-center/sales-team.html

I can clearly see the person I refer to within this page.  

Yes well ....after the 4 th attempt to actually get a fillet steak RARE  this evening the previous 3 were most definitely well done .... basically no one cares and to then find the cruise survey form has disappeared from our suite ...along with T shirts being acceptable attire on Informal nights where men are supposed to wear a jacket i am sadly coming to a conclusion that no one gives a damm 

59 minutes ago, phillipahain said: Yes well ....after the 4 th attempt to actually get a fillet steak RARE  this evening the previous 3 were most definitely well done .... basically no one cares and to then find the cruise survey form has disappeared from our suite ...along with T shirts being acceptable attire on Informal nights where men are supposed to wear a jacket i am sadly coming to a conclusion that no one gives a damm 

Not sure what that has to do with a UK phone number for SS

Actually very sadly  it sums up SS attitude to passengers 

• 11 months later...

Minch Veteran

02073400700 worked this morning - 19/03/2024

MBP&O2/O

IMHO SS UK really don't care.

They have set themselves very low standards and they consistently fail to meet them.

Since covid every dealing I have had with them has been less than satisfactory. Even my TA whom I now use is getting frustrated with them.

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