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Management theories and leadership styles in tourism
Nowadays, travel and tourism industry is very fast growing community. For the earning good money and for successful results, there should be accomplished plan how to conduct travel and hospitality business. Moreover, there must be programs about training skills for employees and managers, because they are one of the main components in offering tourism products to tourists.
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Human Resource Management in Tourism
- Deniz Kucukusta 3
- Living reference work entry
- First Online: 15 October 2023
Management of employees has always been an important aspect of running a company or business. The consideration of management of personnel started with recruitment, record keeping, payroll, and basic training back in the 1920s, evolving today into the backbone of a successful business.
The tourism industry, as one of the most labor-intensive industries, requires employees with different skills and levels (Baum 2019 ). Human resources management evolved to have functional and strategic roles by the early 1980s, and since then, it has helped organizations not only to manage day-to-day activities but also to support the strategic development of companies (Park and Sturman 2014 ).
Nature of the Industry
Human resources management for the tourism industry has critical importance as hospitality and tourism companies operate in ever-changing business environments which are quite sensitive to socioeconomic and socio-political influences. The employees make significant differences in a company’s...
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Barron, P. 2008. Education and talent management: Implications for the hospitality industry. International Journal of Contemporary Hospitality Management 20: 730–742.
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Davidson, M., N. Timo, and Y. Wang. 2010a. How much does labor turnover cost? A study of four and five star hotels. International Journal of Contemporary Hospitality Management 22: 451–466.
Davidson, M., R. McPhail, and S. Barry. 2010b. Hospitality HRM: Past, present, and the future. International Journal of Contemporary Hospitality Management 23: 498–516.
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Guerrier, Y. 2013. Hospitality management. Key concepts in hospitality management . London: Sage Publications.
Kucukusta, D. 2017. Local, national or international strategies for talent management. In Talent management in hospitality and tourism , ed. S. Horner, 213–232. Oxford: Goodfellow.
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The Hong Kong Polytechnic University, Hong Kong, China
Deniz Kucukusta
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Correspondence to Deniz Kucukusta .
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School of Hospitality Leadership, University of Wisconsin-Stout, Menomonie, WI, USA
Jafar Jafari
School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong, Hong Kong
Honggen Xiao
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Yoel Mansfeld
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Kucukusta, D. (2023). Human Resource Management in Tourism. In: Jafari, J., Xiao, H. (eds) Encyclopedia of Tourism. Springer, Cham. https://doi.org/10.1007/978-3-319-01669-6_919-1
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DOI : https://doi.org/10.1007/978-3-319-01669-6_919-1
Received : 24 November 2022
Accepted : 27 April 2023
Published : 15 October 2023
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Online ISBN : 978-3-319-01669-6
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Moscow plans measures to woo tourists, Foreign Tourist Card in the offing
To woo tourists from across the world, the Moscow City Tourism Committee is taking several measures and to address payment-related issues the Russian government is planning to come out with a virtual ‘Foreign Tourist Card’, that will enable cashless payments for various services.
During the Covid pandemic, the tourist flow to Moscow had dropped significantly. However, the number of Indian tourists visiting Moscow is slowly witnessing an uptrend and with tourist-friendly measures like e-visa, this number is likely to grow in the coming months.
“We are still on our way to restore the flow of Indian tourists in Moscow like it used to be before the pandemic. Before the pandemic, there was very steady growth like 12-15 per cent on a y-o-y basis,” said Bulat Nurmukhanov, Head of International Cooperation Division of Moscow City Tourism Committee.
Travelling to Moscow has now become easier as tourists from India and 54 other countries can apply for an electronic visa to enter Russia from August 1, 2023.
Moreover, initiatives like the Foreign Tourist Card will help address payment-related issues, after the departure of MasterCard and Visa from the Russian market, Bulat said.
“There is an initiative by the Federal Government of Russia to develop a ‘Foreign Tourist Card’. The initiative is under process, and some legislative documents have been amended in order to make this card possible.
“The idea behind this card is that a person back home in India can remotely apply for this card and then he/she can transfer money from the personal bank account to this bank account,” Bulat added.
This will be a virtual card and this will be issued to the person back home. This card will address the payment-related issues of foreign tourists in Moscow.
To give more travel options to tourists, in March this year, Russian flag carrier Aeroflot increased the frequency of its flight services on the Delhi-Moscow route to seven times a week against four weekly services earlier.
India and Russia “in principle” agreed to revise their bilateral air services agreement earlier this month, allowing Russian carriers to operate up to 64 flights per week from 52 to India.
Russian carriers are allowed to operate these flights to six Indian cities, Delhi, Mumbai, Goa, Kolkata, Amritsar and Ahmedabad.
“We are really looking forward to the Indian Airlines to restore their flight connections to Moscow. Right now only Aeroflot is operating flights between Delhi and Goa. However, there are some other options available from Dubai to Moscow,” Bulat said.
In a bid to tackle the language barrier that makes arriving in and navigating in a new country quite intimidating, there are seven tourist centres across Moscow. It also has a call centre for foreign tourists in case they need any help, Bulat said.
“We are working on translating the city navigation into English. Our businesses are really active and quick to respond to what the market requires,” Bulat added.
Source: PTI
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3.1 The Concept of Leadership Styles—Definitions and Measurement Tools. The concept of leadership has attracted the interest of scholars during the past 100 years (Rossidis et al., 2020).According to Yukl and Becker (), an effective leadership can be defined by the fact that it can provide meaning to events, it can align goals and objectives, it can support the followers in order to be ...
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Reviews. Author Biography. Operations Management in the Travel Industry provides a broad, in-depth coverage of the knowledge and skills necessary for effective and successful management, including finance, marketing, individual and corporate social responsibility, meeting customer expectations and managing, motivating and retaining employees.
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Tarik Dogru is an assistant professor of hospitality management in the Dedman School of Hospitality at Florida State University. He earned a Bachelor's and Master's degree in Business Administration from Zonguldak Karaelmas University and earned a Doctorate degree in Hospitality Management from University of South Carolina.
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TIM 403 Revenue Management in Travel Industry (3) An in-depth comprehensive introduction to the theory and practice of revenue management and provides recognition of thorough knowledge of the fundamental metrics and methodologies used within the hotel industry. TIM majors only. Pre: 101, ECON 130, and ACC 210.
The tourism industry, as one of the most labor-intensive industries, requires employees with different skills and levels (Baum 2019).Human resources management evolved to have functional and strategic roles by the early 1980s, and since then, it has helped organizations not only to manage day-to-day activities but also to support the strategic development of companies (Park and Sturman 2014).
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Sine Heitmann and Christine Roberts have presented the theories of human resource management for travel and tourism. As pointed out under the heading of objectives of the chapter, the authors aim to explain the theories and concepts in the industry, and also they aim to be a guide for managers in the target industry.
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