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Management theories and leadership styles in tourism

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Nowadays, travel and tourism industry is very fast growing community. For the earning good money and for successful results, there should be accomplished plan how to conduct travel and hospitality business. Moreover, there must be programs about training skills for employees and managers, because they are one of the main components in offering tourism products to tourists.

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Leadership has been identified as a major element in the managerial roles of hospitality managers. The existing leadership research on hotel managers is reviewed in relation to leadership theories. Additional research on the leadership styles of effective hotel managers from a major company are described. The results are considered with relation to the leadership requirements of the hospitality industry.

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Human Resource Management in Tourism

  • Deniz Kucukusta 3  
  • Living reference work entry
  • First Online: 15 October 2023

Management of employees has always been an important aspect of running a company or business. The consideration of management of personnel started with recruitment, record keeping, payroll, and basic training back in the 1920s, evolving today into the backbone of a successful business.

The tourism industry, as one of the most labor-intensive industries, requires employees with different skills and levels (Baum 2019 ). Human resources management evolved to have functional and strategic roles by the early 1980s, and since then, it has helped organizations not only to manage day-to-day activities but also to support the strategic development of companies (Park and Sturman 2014 ).

Nature of the Industry

Human resources management for the tourism industry has critical importance as hospitality and tourism companies operate in ever-changing business environments which are quite sensitive to socioeconomic and socio-political influences. The employees make significant differences in a company’s...

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Barron, P. 2008. Education and talent management: Implications for the hospitality industry. International Journal of Contemporary Hospitality Management 20: 730–742.

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Baum, T. 2019. Hospitality employment 2033: A backcasting perspective. International Journal of Hospitality Management 76: 45–52.

Cleveland, J., J. O’Neill, J. Himelright, M. Harrison, A. Crouter, and R. Drago. 2007. Work and family issues in the hospitality industry: Perspectives of entrants, managers, and spouses. Journal of Hospitality and Tourism Research 31: 275–298.

Davidson, M., N. Timo, and Y. Wang. 2010a. How much does labor turnover cost? A study of four and five star hotels. International Journal of Contemporary Hospitality Management 22: 451–466.

Davidson, M., R. McPhail, and S. Barry. 2010b. Hospitality HRM: Past, present, and the future. International Journal of Contemporary Hospitality Management 23: 498–516.

Ford, R., M. Sturman, and C. Heaton. 2012. Managing quality Service in Hospitality: How organizations achieve excellence in guest experience . Clifton Park: Delmar.

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Gerhart, B., S. Rynes, and I. Fulmer. 2009. Pay and performance: Individuals, groups, and executives. Academy of Management Annals 3: 251–315.

Guerrier, Y. 2013. Hospitality management. Key concepts in hospitality management . London: Sage Publications.

Kucukusta, D. 2017. Local, national or international strategies for talent management. In Talent management in hospitality and tourism , ed. S. Horner, 213–232. Oxford: Goodfellow.

Lee-Ross, D., and J. Pryce. 2010. Human resources and tourism: Skills, culture, and industry . Bristol: Channel View.

Book   Google Scholar  

Park, S., and M. Sturman. 2014. Human resource management. In Encyclopedia of tourism , ed. J. Jafari and H. Xiao, 441–444. Cham: Springer.

Stutts, A. T. (2013). Hospitality as an occupation. In Hospitality management education , ed. K. S. Chon, C. W. Barrows, R. H. Bosselman. New York, NY: Routledge.

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Deniz Kucukusta

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Correspondence to Deniz Kucukusta .

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School of Hospitality Leadership, University of Wisconsin-Stout, Menomonie, WI, USA

Jafar Jafari

School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong, Hong Kong

Honggen Xiao

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Department of Geography and Environmental Studies, University of Haifa, Haifa, Israel

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Kucukusta, D. (2023). Human Resource Management in Tourism. In: Jafari, J., Xiao, H. (eds) Encyclopedia of Tourism. Springer, Cham. https://doi.org/10.1007/978-3-319-01669-6_919-1

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DOI : https://doi.org/10.1007/978-3-319-01669-6_919-1

Received : 24 November 2022

Accepted : 27 April 2023

Published : 15 October 2023

Publisher Name : Springer, Cham

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Online ISBN : 978-3-319-01669-6

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travel industry management theories

Moscow plans measures to woo tourists, Foreign Tourist Card in the offing

Moscow, Russia

To woo tourists from across the world, the Moscow City Tourism Committee is taking several measures and to address payment-related issues the Russian government is planning to come out with a virtual ‘Foreign Tourist Card’, that will enable cashless payments for various services.

During the Covid pandemic, the tourist flow to Moscow had dropped significantly. However, the number of Indian tourists visiting Moscow is slowly witnessing an uptrend and with tourist-friendly measures like e-visa, this number is likely to grow in the coming months.

“We are still on our way to restore the flow of Indian tourists in Moscow like it used to be before the pandemic. Before the pandemic, there was very steady growth like 12-15 per cent on a y-o-y basis,” said Bulat Nurmukhanov, Head of International Cooperation Division of Moscow City Tourism Committee.

Travelling to Moscow has now become easier as tourists from India and 54 other countries can apply for an electronic visa to enter Russia from August 1, 2023.

Moreover, initiatives like the Foreign Tourist Card will help address payment-related issues, after the departure of MasterCard and Visa from the Russian market, Bulat said.

“There is an initiative by the Federal Government of Russia to develop a ‘Foreign Tourist Card’. The initiative is under process, and some legislative documents have been amended in order to make this card possible.

“The idea behind this card is that a person back home in India can remotely apply for this card and then he/she can transfer money from the personal bank account to this bank account,” Bulat added.

This will be a virtual card and this will be issued to the person back home. This card will address the payment-related issues of foreign tourists in Moscow.

To give more travel options to tourists, in March this year, Russian flag carrier Aeroflot increased the frequency of its flight services on the Delhi-Moscow route to seven times a week against four weekly services earlier.

India and Russia “in principle” agreed to revise their bilateral air services agreement earlier this month, allowing Russian carriers to operate up to 64 flights per week from 52 to India.

Russian carriers are allowed to operate these flights to six Indian cities, Delhi, Mumbai, Goa, Kolkata, Amritsar and Ahmedabad.

“We are really looking forward to the Indian Airlines to restore their flight connections to Moscow. Right now only Aeroflot is operating flights between Delhi and Goa. However, there are some other options available from Dubai to Moscow,” Bulat said.

In a bid to tackle the language barrier that makes arriving in and navigating in a new country quite intimidating, there are seven tourist centres across Moscow. It also has a call centre for foreign tourists in case they need any help, Bulat said.

“We are working on translating the city navigation into English. Our businesses are really active and quick to respond to what the market requires,” Bulat added.

Source: PTI

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