does agoda offer travel insurance

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Agoda travel insurance.

Traveling is one of life’s greatest pleasures, but it can also come with unexpected challenges. From canceled flights to lost luggage, there are many things that can go wrong on your journey. That’s why it’s important to have travel insurance that covers you in case of emergencies. Agoda, one of the world’s leading online travel booking platforms, offers travel insurance to provide peace of mind for its customers. In this article, we’ll explore all you need to know about Agoda travel insurance.

What is Agoda travel insurance?

Agoda travel insurance is a product that provides coverage for unforeseen events that may occur during your travels. It is designed to protect you from financial losses that could result from accidents, illnesses, or other emergencies that happen while you are away from home. Agoda travel insurance is available to customers who book their trips through the Agoda website or app.

Why do you need travel insurance?

Travel insurance provides several benefits that can help you have a worry-free trip. Here are some reasons why you need travel insurance:

• Medical coverage: In case you get sick or injured during your travels, travel insurance can cover the medical expenses you may incur.
• Trip cancellation or interruption coverage: Travel insurance can help you recoup your expenses if you have to cancel or cut your trip short due to unforeseen circumstances.
• Luggage and personal effects coverage: Travel insurance can provide compensation if your luggage or personal belongings are lost, stolen, or damaged during your trip.
• Emergency evacuation coverage: In case you need to be evacuated due to a medical emergency, travel insurance can cover the expenses.

What does Agoda travel insurance cover?

The coverage provided by Agoda travel insurance may vary depending on the plan you choose. However, some of the common coverage options include:

• Medical expenses coverage
• Trip cancellation or interruption coverage
• Luggage and personal effects coverage
• Emergency evacuation and repatriation coverage
• Accidental death and dismemberment coverage

How to purchase Agoda travel insurance?

Purchasing Agoda travel insurance is a simple process. You can buy Agoda travel insurance when you make your booking on the Agoda website or app. During the booking process, you will be prompted to add travel insurance to your itinerary. You can choose the plan that suits your needs and complete the purchase process. The cost of Agoda travel insurance varies depending on the plan you select and the duration of your trip.

How to make a claim on Agoda travel insurance?

If you need to make a claim on your Agoda travel insurance, you can do so by following these steps:

• Contact the Agoda customer service team to report your claim
• Provide all the necessary information and documentation to support your claim
• Wait for Agoda to assess your claim and provide a response

It is important to note that the process for making a claim may vary depending on the specific policy you have purchased. Make sure to review the terms and conditions of your policy to understand the claims process.

FAQs about Agoda travel insurance

Agoda travel insurance can provide peace of mind while traveling. It offers coverage for unforeseen events that may occur during your trip. Whether you want medical coverage or protection for your luggage, Agoda travel insurance has you covered. Make sure to review the terms and conditions of your policy before purchasing to understand what is covered and how to make a claim.

Thai travel protection boosted by Cover Genius option

Cover genius partners with agoda to offer customers embedded travel protection in thailand.

Agoda, the digital travel platform with a global network of over 2.9 million properties worldwide, has teamed up with Cover Genius to offer travellers comprehensive travel protection in a deal that will bring Agoda’s consumers protection that is curated for their itinerary and instant claims payments.

The deal follows the results of a recent travel insurance survey that shows that 44 per cent of Thai travellers plan to switch from their current travel insurance channel due to dissatisfaction with coverage and claims experiences. The survey was conducted by Momentive.ai, and commissioned by Cover Genius, and polled 543 Thai travellers to better understand sentiments regarding travel insurance, their preferred channels for obtaining it, and their experience when making a claim.

Why do Thai travellers buy insurance?

In comparing recent purchases versus future purchase preferences for travel insurance, 64 per cent who got insurance through their health insurer indicated a preference to switch to another source. Of those who purchased from their travel provider or agent in the past 18 months, 61 per cent prefer to purchase this way again. Findings show that while 69 per cent of Thai travellers got travel insurance to protect themselves from pandemic-related issues since March 2020, 8 per cent of these travellers had pandemic-related claims rejected. This makes Thailand the global lead across the 20 countries polled for handling and paying out claims suitable to the times.

“Since the start of COVID-19, our network of travel partners have seen a 647 per cent increase in attach rates, showcasing the accelerated need for protection,” said Arijit Chakraborty, Managing Director, APAC, for Cover Genius. “In today’s environment, the nation’s leading digital and digitally-enabled companies — whether airlines, OTAs, cruise lines or even banks and fintechs — need to lean on insurtechs for tailored protection suitable for their customers, rather than relying on traditional insurers and legacy systems to administer protection to their customers in their time of need.”

Customer claims experience key to loyalty

When asked to rate their claims experience, customers scored an NPS of +8 for all sources of travel insurance (travel provider/agent, online insurer, credit card or health insurer). Thai customers who obtained insurance from their online insurer rated their experience with a post- claims NPS of -2 and an average completion time of 9 days. 

The study also showed a correlation between NPS and resolution time for claims , suggesting that claims backed by faster payments, clearer policy wordings, online status updates, online filing and avoidance of data re-entry can all increase satisfaction rates. The majority of claims were still filed in less than efficient ways, in particular via phone call (42 per cent), the highest rate globally for this method of claiming.

“As customers expect a digital-first experience, now is the time for major brands to step up and protect their customers with embedded, hyper-relevant products that reduce friction and are fit for a future where customers increasingly want their protection to come from their favourite brands,” said Chakraborty.