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This iconic resort features its own private island, fresh new guest rooms and chic, island style.

Intimate and romantic, the 'Jewel of Jamaica' boasts storybook trails, secluded pavilions and old world glamour.

Our most intimate property, with a treehouse spa and island vibe makes this beachfront resort a special place.

Beloved by active guests, our largest resort delights with a massive fitness complex and sunny perch on Seven Mile Beach.

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From Kingston and Montego Bay to Ocho Rios and the Blue Mountains, Jamaica is by far the most iconic Caribbean island paradise. With its natural wonders and laid-back culture of hospitality, warmth, and positivity, it's no wonder that Jamaica is one of the most popular places to visit in the whole world.

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Couples Resorts launches new travel agent booking tool

Post date: Jul 14 2021

Date: Jul 14 2021

By: Travelweek Group

JAMAICA — Booking Couples Resorts just got a lot easier for travel agents thanks to a new booking engine tool designed to streamline client reservations.

In addition to the new travel agent portal for making and managing reservations, a separate CRM tool called TAConnect was also launched. This component allows members to check their rewards and communicate with the resorts’ BDMs. Canadian agents can easily register to become a Preferred Travel Agent and participate in the Couples Resorts Rewards program via Couples.com .

To celebrate the debut of the new booking engine and TAConnect, Couples is offering a special incentive to agents who sign up and make bookings via the new portal. Agents earn rewards of $10 per reported room night after the booking is confirmed. However, the current promotional period doubles that reward for all new bookings made directly with Couples Resorts through Oct. 5 via the new platform, bringing it up to $20 per room night. Additionally, for every seven confirmed room nights, travel agents earn a free room night for their own use. 

“This new portal is an example of our dedication to provide the best possible service and experience for both agents and their clients, said Abraham Issa, president of sales & marketing at Couples Resorts. “We are confident this, combined with our strong reviews and high ratings online, will make Couples Resorts an easy sell for travel specialists and allow them to book comfortably with us.”

Issa added: “We are looking to expand our loyal travel agent community by enhancing the experience already offered to agents participating in our programs. These tools offer a safe, convenient and rewarding way to make and manage bookings for our resorts. We want to make it easy for agents to book their clients’ vacations and earn incentives for themselves. Our goal is to continue to improve all of our technologies and rewards for repeat guests and travel partners.”

For more details go to https://couples.com/for-travel-agents .

Tags: Couples Resorts, Jamaica, Lead Story

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Couples Resorts Unveils New Travel Agent Booking Portal

“We are looking to expand our loyal travel agent community by enhancing the experience already offered to agents participating in our programs. These tools offer is a safe, convenient and rewarding way to make and manage bookings for our resorts,” said Abraham Issa, president of sales & marketing at Couples Resorts in a press release statement. “We want to make it easy for agents to book their clients’ vacations and earn perks for themselves. Our goal is to continue to improve all of our technologies and rewards for loyal guests and travel partners.”

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Joining TAU means taking control of your career. You'll gain valuable knowledge - when you choose - while earning more with many bookings. TAU membership gives you access to 30+ learning and loyalty programs in an easy-to-use and mobile-friendly format. Plus, members enjoy ongoing career enrichment through course recommendations, exclusive rewards and promotions and better communication with participating supplier partners.

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Anthony Perez

Heart of the Valley Travel | Appleton, WI

I just stayed at the Shangri-La in Xian, China and the service was outstanding. The food at the cafe for breakfast and dinner was exceptional. The fitness center was also top notch. I would recommend and will stay here again. Thank you!

Catherine Pomales

AAA New York | Smithtown, NY

I think it is a great course and it gives you a lot of information and it is great knowledge to pass to clients.

Forest Lake Travel | Columbia, SC

I have hosted Voyager Club Sailings for Silversea before and was able to sell my clients on those sailings. My clients had no idea how nice the experience would be with the Butler Service, etc. I tried to tell the clients in advance that it was a real "WOW" factor but now they know for themselves.

Mark Sukanick

Travel Impressions | Bethlehem, NY

The course was so helpful, since I have not yet been to the island. I am going there myself this weekend, and what I learned has/will definitely come in handy!

Participation in the COUPLES RESORTS Rewards program is open to U.S. and Canadian travel agencies and travel advisors.

CA$H & FAM Rewards: On bookings made directly with the Couples Resorts reservation system, we will reward you $10 per Resort room night when the booking is confirmed after check-out. We will also reward you a free FAM room night for every 7 confirmed room nights!

FAM Rewards: On bookings made through any Tour Operator, you can manually submit a booking that was made through any Tour Operator to reflect each overnight stay. We will reward you a free FAM room night for every 7 confirmed room nights!

By opting into COUPLES RESORTS Reward Program and entering your information, you are opting into COUPLES RESORTS database. All reported booking data you enter for "Rewards" offered in the COUPLES RESORTS Reward Program also becomes property of the COUPLES RESORTS. This information will be used to deliver you rewards and special promotional privileges. All eligible benefits and rewards for travel partners are directed and distributed at the discretion of the Agency Owners/Managers   AGENT REWARDS OVERVIEW Once you have set-up an account at www.MyCouplesRewards.com and login, you will see your REWARDS DASHBOARD.

• COUPLES DIRECT BOOKINGS = CA$H & FAMS: Bookings made directly with Couples Resorts reservation system will automatically appear in your Rewards account in the PENDING BOOKING section . We will reward you $10 per Resort room night when the booking is confirmed after check-out. We will also reward you a free FAM room night for every 7 confirmed room nights!  
• ADD BOOKING-CONFIRMATION IMAGE: When you report a Tour Operator booking, you should try to upload a screen shoot or photo of the confirmation booking. Take a photo with your phone or take a screen shot of the confirmation on your computer or picture of a printed copy. It doesn't need to be perfect, just legible. By submitting a confirmation image of the booking, you will expedite the validation process. Reported bookings will be reviewed for validation after check-out.  

Once validated, the booking moves from PENDING BOOKING to CONFIRMED BOOKING and your reward CASH PENDING on the confirmed Couples Direct Booking is moved to your CA$H REWARDED account with the status PENDING PAYMENT.

• CONFIRMED BOOKINGS / CA$H REWARDED / FAMs REWARDED: DIRECT BOOKINGS will be rewarded $10 per reported Resort room night after the booking is confirmed, after check-out. You will also be rewarded with 1 FAM night for every 7 nights confirmed. (see details below) TOUR OPERATOR BOOKINGS can be through any tour operator and will be rewarded 1 FAM night for every 7 nights confirmed. (see details below) CA$H earned on CONFIRMED DIRECT BOOKINGS are displayed in CA$H REWARDED. A reported booking will be confirmed or rejected after check-out. Once your reported booking is confirmed or rejected after check-out, you will receive an email notification. Processing the PENDING PAYMENT in CA$H REWARDED on the CONFIRMED DIRECT BOOKINGS may take up to 45 days. Once processed the status in CONFIRMED BOOKINGS and CA$H REWARDED will change from PENDING PAYMENT to PAID. When this status update has changed you will receive the CA$H REWARD via E-CHECK email.  
• You will receive an email notification each time we send you a payment
• Click on the link in the email and download the e-Check PDF
• Print the check using any printer
• Endorse and deposit as you would any paper check  

Your FAM room nights accumulate as your Bookings are confirmed after check-out.

TO REDEEM FAM NIGHTS: Go to MY FAMS and select a Resort and desired arrival/departure date. An email will be sent to a Resort representative for processing, and they will communicate directly with you to make the arrangement or make an alternative arrangement if not available.

• Minimum of 3 nights / maximum of 7 nights
• Maximum of 14 free nights per calendar year may be used
• Multiple simultaneous stay requests from an individual agency will not be approved
• Consecutive seven night reservations for multiple resorts are NOT allowed
• Free nights can only be requested within the parameters listed above. Any requests made outside of these parameters will be denied and request will need to be resubmitted following guidelines.
• Name changes upon arrival are NOT allowed
• Free nights are NOT available on Major US and Jamaican holidays
• Additional blackout dates may apply
• Booking confirmation from Couples Resorts must be received prior to the purchase of airline tickets.
• Free nights expire fifteen (15) months (456 days) after guests’ departure date is confirmed
• FAM Night have no cash value
• Confirmed free night accommodations are subject to a $75 non-refundable processing fee per resort due at time of booking
• Confirmed free night accommodations are subject to the Jamaican government tax of $4.00 per room/per night, due at the time of booking.
• Changes to a confirmed booking will incur a $75 fee (Platinum agencies are exempt)
• Fees are due at time of booking and may be paid by credit or agency check
• Cancellations up to 8 days prior to arrival – will be credited back to account and original expiration dates will apply
• Cancellations 7 days up to arrival – will NOT be credited back to account  
• REJECTED BOOKING: If your Pending Booking is rejected, you will receive an email notice. Rejected bookings are found on your dashboard in the "REJECTED BOOKINGS" section. Click the "NOTE" icon on the left to see the reason. You have 2x chances to correct a rejected booking and resubmit so please try to resubmit your booking accurately.  
• CONFIRMED / REJECTED EMAIL ALERT: You will receive an email notice when a Pending Booking changes status to Confirmed or Rejected bookings.  
• QUESTIONS : If you have any questions please email us at [email protected]

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By using our secure interface you can make hotel and apartment bookings for your clients easy and efficiently. Once you register, we will provide you with password/login information. Just log in on the partner page of our corporate website: www.ISCtravel.com and make your hotel requests. The system will credit these bookings to your account automatically. We invoice you once a month or for FIT bookings, you can enter your client’s card information or your own depending on whether you want us to charge you or your client directly. Just make sure that your enter e-mail and billing address corresponding to the name on the card. For group booking requests, please fill out the group booking form and we will get in touch with you regarding accommodation and payment.

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Passport control and getting into Moscow

FWIW We arrived in Moscow yesterday and it took 90 minutes to get through passport control. We had booked a car into the hotel; train would have been better and cheaper but we are old and have too much luggage to do this. Just one medium suitcase each and heavy messenger bags with the electronics and a camera bag for me; for ten weeks two climates. The car took two hours to get to our hotel; the traffic was incredible -- a parking lot coming into town. So we landed at 1:30 and didn't get to the hotel till neary 5.

We were in St. Petersburg a year ago. Getting through passport control is not much fun--with big, stern Russian lady customs agents controlling the lines. Russia just doesn't have many controlled access highways. St. Pete was like pedestrian vs. traffic--dangerous place to walk with many aggressive drivers and few 4 lane highways. I can see where Moscow traffic could be a nightmare. Have a great trip.

We went through immigration and customs in St. Petersburg Pulkovo Airport and it was a breeze. Nothing compared to Seattle. But traffic in Moscow was horrendous. Traffic jam in Seattle is nothing. I was in Moscow before, in 1983 when it was under iron fist of Andropov. Those enormously wide boulevards were then almost empty. Few government limousines, trucks and trolleybuses. I never imagined that those boulevards would ever get filled. Thank God for their Metro although stations are far apart and you have to walk a lot but still faster than a car.

We got through Passport Control in St. Petersburg fairly quickly last year -- nothing like Moscow yesterday. But the people ahead of us, a couple of young men, tied up the line for about 20 minutes when first the agent spent a lot of time with them, then men in uniforms were summoned, then men in different uniforms were summoned and then a couple of guys in suits were summoned and the two young men were hauled off somewhere. Officious uniformed woman assigning lines would not allow us to change to one of the many other lines going quickly.

Are you flying out of DME airport? If so, train to the airport is rather fast and has lots of room for luggage. Perhaps you could cab from your hotel to the train station. We took the metro to the train station- not recommended with lots of luggage- many transfers and steps. Moscow traffic is horrible

We are flying out of Petersburg later this week and will arrange transport with the hotel -- I recall it being easy last year -- we will see. I would definitely take the train in Moscow even with luggage -- the traffic is horrendous and our two hour trip in convinced me not to risk that on exit if taking a plane from there.

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