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MTR Mobile provides real-time service status, plus MTR route suggestions and information so you can plan your journeys better!

Trip Planner

Don't know how to get to your destination?

"Trip Planner" function provides you with MTR route suggestions and information of connecting other transportations*. The function is easy to use in just a few simple steps:

Simply input or choose your origin and destination station on the MTR system map, and tap "Suggested Route"

The function will provide you with a suggested route from the station exit, and the estimated transit time helping you get to your destination

The function will also show you the Taxi as Feeder option. Tapping "Book Now" will allow you to connect to your chosen Taxi App to proceed for Taxi booking. You can also tap "Other Routes" for alternative options and estimated transit time

If the searched route is not covered by the MTR network, the function will provide alternative routes using other public transportation and Taxi as Feeder option

In addition to route search, the function also provides you with fare information, station layout map and first/last train schedule. *Part of the information is provided by Transport Department and third parties.

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Fares, Tickets and Payment Methods

The MTR fare starts from HK$3.5 (Adult) and is calculated based on the distance traveled (final destination). Also, it depends on the age and method of payment. For example:

In order to see all possible fares on the MTR as well as the journey times, please use the MTR Journey Planner .

Regular Services

Tourists and locals can pay for their rides by cash, using single journey tickets, or Octopus card. - Single Journey Ticket . It is used for a single journey on the MTR. The fare depends on the distance traveled. There are two types: Adult and Concessionary. Concessionary tickets are for children aged 3 to 11 and senior citizens aged 65 or above. The tickets can be purchased at any ticket issuing machine at all MTR stations. - Octopus Card . It is a contactless smart card, which was designed specially as a payment method on the MTR. Using of Octopus gives three major benefits. Firstly, there is no need to waste time to buy single journey tickets at the ticket machines. Secondly, in most cases the fares using Octopus are cheaper than single journey tickets. Thirdly, it can be used as a payment method on other modes of public transport, such as buses , tramways and ferries , as well as in ministores and shops, like 7-eleven. As a result, it is used by most Hong Kong residents. The card can be purchased at the airport or at any MTR station. To use it, simply swipe the card at the entrance barrier and one more time at the exit barrier (destination station). For more information, please visit Octopus Card . Apart from the types above, there are other types, which are less popular with tourists. - Tourist Day Pass . It is valid for 1 month from the purchase date and offers any 1 day (24 consecutive hours, starting from the first journey on the MTR) of unlimited rides on the MTR and the Light Rail (except the Airport Express , MTR Bus, East Rail Line First Class and journeys to/from Lo Wu and Lok Ma Chau stations). The day pass can be purchased at designated MTR Customer Service Centers at the price of HK$55. A Child Tourist Day Pass can be purchased at the price of HK$25. - Tourist Cross-boundary Travel Pass . It is valid for 1 month from the purchase date and used for 2 single journeys to/from Lo Wu or Lok Ma Chau stations within 1 or 2 consecutive days. Also, during the same 1 or 2 consecutive days holders can enjoy unlimited rides on the MTR and the Light Rail (except the Airport Express , MTR Bus, East Rail Line First Class, and additional journeys to/from Lo Wu and Lok Ma Chau stations). The cross-boundary pass can be purchased at Hung Hom, Lo Wu and Lok Ma Chau stations at the price of HK$85/HK$120 respectively. - Monthly Pass Extra . It is used for unlimited rides between designated stations within the valid month and is more suitable for Hong Kong residents than for tourists.

Airport Express Services

The Airport Express line links the airport and the downtown, and consists of five stations: AsiaWorld-Expo, Airport, Tsing Yi, Kowloon and Hong Kong. It is the fastest way to get to downtown. Airport ›› Kowloon Station - 21 minutes. Airport ›› Hong Kong Station (Central) - 24 minutes.

For rides to and from Hong Kong International Airport passengers may choose one of the following ticket types: - Octopus Card . Octopus holders can enjoy a free return journey within the same day (except a journey between the airport and AsiaWorld-Expo). - Airport Express Single Journey Ticket . It is valid ONLY on the purchase date and used for a single journey on the Airport Express. The ticket can be purchased at any Airport Express customer service center or ticket issuing machine. - Airport Express Same Day Return Ticket. It is the same as the single journey ticket (price, valid period and places of purchase), but comprises a free return journey within the same day (except a journey between the airport and AsiaWorld-Expo). - Airport Express Round Trip Ticket . Valid for 30 days from the purchase date, it provides a discount up to 22% on a return journey between the airport and the designated station. The ticket can be purchased at any Airport Express customer service center (except AsiaWorld-Expo station) or online. - Airport Express Travel Pass . Specially designed for tourists, this smart card comprises one or two Airport Express journeys and any 3 consecutive days of unlimited rides on the MTR, Light Rail and MTR Bus. Also, it can be used as a standard adult Octopus. The travel pass can be purchased at any Airport Express or designated MTR customer service centers at the price of HK$220/HK$300 respectively. The valid period is 180 days from the purchase date. For more information, please visit Airport Express Travel Pass .

For more information, please visit Airport Express .

Additional Information

- Tourist Day Pass, Child Tourist Day Pass, Tourist Cross-boundary Travel Pass and Airport Express Travel Pass are for tourists ONLY, who have been in Hong Kong for less than 14 days at the time of purchase.

Hints & Tips

- If you are planning to stay in Hong Kong for 3 or more days, it is a good idea to buy an Octopus Card or Airport Express Travel Pass instead of using the single journey tickets. - MTR Corporation Limited offers discounts and promotions for its passengers on a regular basis. The full list of benefits is available here . - For passengers convenience the MTR announced MTR Mobile , which is designed to provide the enhanced information about the MTR, such as the Journey Planner, Exits Info, Stations Facilities, MTR Shops, etc.

Discounts & Promotions

- Tourists can buy a Tourist Day Pass Souvenir Pack for HK$68, which includes one limited edition tourist day pass, one key chain and one MTR system map. - There are group tickets on the Airport Express services, which provide discounts up to 40% for those who travel in a group or family (up to 4 persons).

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MTR - Tsim Sha Tsui Station

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mtr

Hong Kong MTR: A guide to travelling around the city

New to the city? Follow our guide on tickets, MTR map, routes, and more

Jenny Leung

Right, so you’ve got our  ultimate Hong Kong bucket list  on hand, you know which of the city’s best restaurants and best bars you want to hit up, but how do you get to all these places?

Hong Kong’s Mass Transit Railway, aka the MTR, is cheap, efficient, and the best way to get across the entire city (well, unless you need to get to some of Hong Kong’s secret islands  and require a ferry). To help you get around the city, here's our comprehensive guide on tickets, MTR map, routes, and more.

RECOMMENDED:  If you prefer to hop on a double-decker, here are some of the most scenic bus routes you can take in Hong Kong .

An email you’ll actually love

MTR guide for getting around Hong Kong

If you're new to the city, the MTR map might be a tad overwhelming to look at. There are nine MTR lines that will get you to various neighbourhoods in the city – Island Line (blue), Tsuen Wan Line (red), Kwun Tong Line (green), East Rail Line (light blue), Tseung Kwan O Line (purple), South Island Line (lime), Tuen Ma Line (brown), Tung Chung Line (orange), and Disneyland Resort Line (pink) – along with four other transit lines that indicate the Airport Express, Light Rail, High-Speed Rail, and Shenzhen metro network stations in Hong Kong.

Check out the latest Hong Kong MTR map below:

mtr planner trip

Tickets and Octopus Cards

If you're visiting Hong Kong for a short period, there are two ticket options you can consider. You can buy a Single Journey Ticket, which allows you one ride to a pre-selected station on the day of purchase; or go for a Tourist Day Pass, which grants you unlimited travel for 24 hours. 

Every station has ticket machines for you to purchase Single Journey Tickets, while the Tourist Day Pass can be purchased at Customer Service Centres within MTR stations or online .

For those who frequent Hong Kong or prefer slightly cheaper fares, the Octopus card is a convenient option. You can obtain an Octopus card from Customer Service Centres and top it up whenever needed. Numerous Octopus service providers, including 7-Eleven, McDonald’s, and Starbucks, offer top-up services for your convenience.

Stations with connecting circles on the MTR map are where you can interchange between different lines on separate platforms without any additional fees, except for those linked with a dotted line and the Airport Express. To ensure you're heading in the right direction, always check the signs on each platform, which indicate the direction of where the train is going as well as upcoming stations.

Since all the lines are connected one way or the other, there are often multiple routes to reach a particular destination. To find the one that suits you best, use the trip planner on MTR website  or MTR Mobile app .

MTR exits

Most MTR stations have multiple exits, so it's important to check which ones are closest and most convenient for reaching your destination. Keep an eye out for signboards indicating notable buildings and locations accessible from each exit. Additionally, you'll typically find a map of the station and its surroundings highlighting where each exit leads. If you're unsure which exit to take, check Google Maps to identify your nearest exit, use the MTR mobile app for guidance, or simply ask for assistance at the Customer Service Centres located in the stations. needs.

Shops and facilities

In general, the larger the MTR station, the more shops you're likely to find – ranging from food and snacks to accessories and beauty products. However, do note that eating or drinking is not allowed on trains and platforms.

MTR stations also offer 15 minutes of free Wi-Fi service, where each device can connect to the 'MTR Free Wi-Fi' network for up to five sessions per day.

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Destinations

The Only Hong Kong MTR Guide You Need For Getting Around In The City

Travelling to hong kong this hong kong mtr guide is for you if you are unsure about navigating your way out in the city..

By: TANIA TARAFDAR Published: Oct 23, 2022 04:00 PM IST

The Only Hong Kong MTR Guide You Need For Getting Around In The City

With glittering skyscrapers, Michelin-star restaurants, gorgeous beaches, and shopping malls, Hong Kong truly is the melting pot for international travellers. If you’re planning an unforgettable trip to the super city – now that travel restrictions have finally relaxed – there’s only one way to do it: by travelling the length and breadth of Hong Kong by MTR. By Tania Tarafdar

Thanks to the wonderfully efficient transportation system in Hong Kong, you can spend the morning shopping in the Causeway Bay neighbourhood before escaping to Big Wave Bay for an afternoon of surf and sun. 

The city’s Mass Transit Railway (MTR) connects the urban areas of Hong Kong Island, Kowloon , and the New Territories with 91 stations spread over 11 interlinking rail lines. But if you are unsure about navigating your way out in Hong Kong, this  Hong Kong MTR guide is for you.

Buying MTR tickets in Hong Kong

The services are clean and fast, and the fare system is extremely easy-to-use. First, say hello to the  Octopus card . Then, please pick up  an Octopus card at the airport , recharge it, and use it for the rest of your trip (including your journey from the airport). Then, when you need to top-up, stop by one of the many  Octopus service providers —including 7-Eleven, Mcdonald’s, and Starbucks .

For a whirlwind trip to the city, get your hands on the  tourist day tickets   for   HKD 64 (INR 672). This pass allows unlimited travel for 24 hours, and you can buy these at the customer service desk at any station.

Then comes the  single journey ticket , which allows you to take just one specific trip. Get the tickets from machines at any station. 

Do note that rides on MTR are slightly cheaper on an Octopus card. 

Know the tickets and fares here .

Finding your MTR route

The route planner application is the easiest way to find the best route. For most trips, there is more than one option. It is also a good idea to use Google Maps Navigation to identify faster ways. You will never be lost in the city as most streets, and shopping malls have signs pointing to the closest metro station. And while you may spot the letters’ MTR’ on a signboard, sometimes the signboard has just the shape of the logo with the two semi-circles joined by a line. 

Here is the Hong Kong MTR map . 

Hong Kong MTR

Changing trains

Changing trains doesn’t incur additional fees, except for changes between Tsim Sha Tsui and Tsim Sha Tsui East station and the Airport Express. You might have to change trains on several trips, but the signposting inside the stations and escalators will take you from one platform to another. However, you must know the line’s name, as the colour coding on the map is not used for signage. So always check the sign above the train track, which shows the train’s name of the stations the train would cover.

Station exits

Exiting the stations can get confusing as the MTR stations have many exits that connect directly to the neighbourhood buildings. Taking the wrong exit can mean several minutes of walking. Each exit has a letter or a number, and the signs indicate which exit to take to which destination. For instance, the D exit in Central station has two openings known as D1 and D2. So if you come out from D1 when you want to be at D2 for Theater Lane, you will have to walk back. 

MTR

Hong Kong MTR routes with a view

When you are on holiday, it is a win-win situation when your journey offers complimentary views. Thankfully, several routes are not underground, so you can see exciting countryside views. 

Tung Chung Line / Airport Express :  To visit the Big Buddha, consider this line. Also, use this if you’re going to get to the airport on a budget.

Tuen Wan Line: This line offers   fantastic views of the Kwai Chung container terminal.

South Island Line:  Ride to the end and pop into Horizon Plaza to glimpse fantastic interior design and furniture shops . You’ll pass across Victoria Peak and get a glimpse of Ocean Park.

MTR map

MTR Station facilities

Customer service desks.

For advice on routes or problems with tickets, the customer service desks are here for help. The desks are positioned on the concourse beside a gate, and the staff is always available for help.

Just like any other place in Hong Hong, the MTR stations are packed with stores. From food and beverage, beauty outlets, and bakeries to accessories and gift stores, the MTR stations take care of all your shopping needs.

hong kong MTR map

MTR stations offer free WiFi. Several stations also have ‘iCentre’ consoles that let you browse the web.

Avoid the rush hours, particularly at the busiest interchange stations between 8 am to 9 am. Also, expect a crowded train any time after 4:30 when the office goers are travelling back home.

MTR does not permit anything more than the airport carry-on luggage size. That said, the major tourist routes, such as the Airport Express , allow passengers to carry luggage to the hotels in Wanchai, Causeway Bay, or Tsim Sha Tsui.

(Hero image credit: Maxpixel)

This story first appeared on Lifestyle Asia Singapore

Related: Appreciate Traditional Art Scene In Hong Kong In The Most Luxurious Manner. We Tell You How

FAQs (Frequently Asked Questions)

Answer: The city's Mass Transit Railway (MTR) connects the urban areas of Hong Kong Island, Kowloon, and the New Territories with 91 stations spread over 11 interlinking rail lines.

Answer: The route planner application is the easiest way to find the best route.

Answer: For a whirlwind trip to the city, get your hands on the tourist day tickets for HK$64.

  • hong kong travel

TANIA TARAFDAR

TANIA TARAFDAR

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The Ultimate Guide to the MTR

Hong Kong MTR Train above ground

Hong Kong is renowned for its economical yet high-quality public transport system.  As one of the most congested cities in the world, it has invested heavily in efficient ways for people to get around.  From the historic Peak Tram to the esoteric Central and Mid Levels Escalator , the green electric Trams to the iconic Star Ferry, there are no shortage of great ways to get from place to place.

Of all the transport systems in Hong Kong, the one that carries the most people is the Mass Transit Railway or MTR.  Every day more trips are taken on the system than the entire population of Singapore.  With 91 stations spread over 11 interlinking rail lines, it connects the majority of Hong Kong locations with speed and efficiency on a safe, frequent and economical service.

Safety barriers on the MTR platforms

Safety barriers on the MTR platforms

During rush-hour trains on the busiest lines depart every two minutes.  It is truly impressive to see a train leave as you enter the concourse, then by the time you have walked across to the platform find another train already arriving.  Even during off-peak times, most lines run at 5-minute intervals so you are rarely waiting on a platform, which is a good thing as the majority have little or no seating for people waiting!

As one of the newer underground railways it is clean, modern and spacious and a lot easier to navigate than one of the historic ones such as the London Underground, Paris Metro or the New York Subway.  It also is more reliable than the similarly aged MRT in Singapore, and that is according to Singaporeans!

For visitors or new arrivers in a city, the public transport system is always a challenge.  Each city system has its own quirks and these are often not explained well by locals, for who it is all “obvious”.  The HK MTR is no exception, but if you follow this guide you’ll be using the system like an old-hand in no time!

This guide is for:

Visitors to Hong Kong who want to make use of the excellent MTR underground railway system, but not sure how to navigate it or what the best way to use it is.

Hong Kong MTR Train above ground

Hong Kong MTR Train above ground

Using the MTR

Buying tickets, finding your route, changing trains, entering stations.

  • Boarding Trains

Riding Trains

Station exits.

  • Routes With A View

Stations To Visit

Station facilities.

  • Wifi And Free Computers

Customer Service Desks

Eating and drinking, with children, with baggage, accessibility.

  • Vs Mrt In Singapore
  • Vs The Tube In London
  • Other Mtr Operated Services

The MTR is a great way to get to a variety of different parts of Hong Kong, it is fast, cheap, clean and never gets stuck in traffic.  Visitors to Hong Kong will find that many, though not all, of the places on their list of attractions and sightseeing destinations, can be reached easily with the MTR.

At the same time, the MTR is not always the best way overall for a tourist to navigate around Hong Kong, for one thing, there is no view on the majority of lines.  A few do provide great views though and those are highlighted below.  For some city routes, a bus would get you a more interesting experience, while some destinations are best reached via one of Hong Kong’s iconic red taxis.

Every MTR station has a set of turnstiles you need to go through in order to reach the platforms, once you have gone through the turnstiles you are in the “paid area” and MTR rules apply, such as no eating and drinking.  At the end of your journey, you will go through another turnstile and be outside the system, though still inside the station building.

Turnstiles take contactless cards which you can buy in any station.

MTR Turnstiles accept Octopus Cards

MTR Turnstiles accept Octopus Cards

Three basic types of ticket are available.  Each one is a contactless credit-card sized card that you hold at a reader until it goes “beep”.  The three kinds are Tourist, Single Journey and Octopus.  Each one is good for a different type of thing, so there is no “best” ticket, it depends on what you are going to do.

  • Tourist day tickets – A HK$64 pass that allows almost unlimited travel for 24 hours, great for those on a whirlwind trip of the city in a day or three.  Buy these at the customer service desk at any station.
  • Single journey tickets – A set price ticket that allows one specific trip, the price depends on the trip you select.  This is a good choice if you have just one trip via MTR in your plan .  Get these from the machines in any station.
  • Octopus pay-as-you-go tickets – The way the locals use the MTR, a stored value card that allows you to “beep” pay as you exit a station, the amount being deducted being related to the journey length. The best choice if you want to have a local experience, or don’t plan much in advance and want the flexibility to jump on and off public transport as it comes along. Read our full guide to the Octopus card , the cards do a lot more than just pay for transport.

Each ticket comes in either an adult or concessionary fare version.  The adult ticket is for those aged 12 to 64.  Concessionary fares are for children 3 to 11 and senior citizens 65 and above.  Children who are less than 3 travel free with an adult, the adult should carry them through the turnstile.

There is one other kind of ticket commonly used, full-time students over the age of 12 in Hong Kong are also entitled to discounts by using a named “ Student personalised octopus card “, but these can’t be issued to visitors to Hong Kong.

Rides on the MTR are slightly cheaper with Octopus cards but are very cheap overall anyway.  A long trip that a visitor might make would be from Central station on Hong Kong island to Sha Tin station in the new territories, that’s a journey of about half an hour involving three different lines.  The adult fare is HK$18, with a $2 discount if you use an Octopus card.

Octopus Cards including Adult, Child, Senior and Credit card

Using the MTR means finding the closest stations to the starting point of your trip, identifying the station closest to the destination, and then the route on the system.  Given the simplicity of the 11 lines of the MTR for most trips the best route is obvious, but in a few cases there is more than one option and which one will be faster isn’t obvious.  Use the MTR route planner app, or simply rely upon the suggestions of Google Maps Navigation to identify the faster choice.

Google Maps isn’t perfect but generally gives an acceptable route.  It knows about the different speeds of the various lines and how frequent the trains run so if it is wrong it is only by a few minutes.

In streets and malls, there are often signs pointing to the closest MTR station. Sometimes the letters “MTR” are used, at other times just the shape of the logo with the two semi-circles joined by a line.  Follow the signs to the MTR exit which may either be a street-level entrance with escalators or stairs going down or maybe in the basement of a shopping centre.  Outside the city centre, some stations are at ground level or above ground.

Many stations have street-level entrances with a few steps up, and then many steps down.  This is part of the flood control design to prevent the stations filling with water during the torrential downpours that occur during Hong Kong summers or typhoons.

MTR Entrance

MTR Entrance

Man trips may require you to change trains at some point, occasionally several times if you have a long trip to take.  If you know the name of the line you need to take then there is good signposting inside the stations and the plenty of escalators to take you from platform to platform.  Inside the stations the colour coding on the map is not used for signage though, so you’ll need to know the name of the line such as “Island line” or “Tuen Wan line”.

Once you arrive at the correct platform there are typically trains going in both directions from opposite sides of the platform.  Look at the sign above the train track which shows which stations the train on this side of the platform will go to next.  That’s an easy way to ensure you get on the train going the right way!

Changing trains doesn’t incur any additional fee, with a few small exceptions, and you won’t have to go through a turnstile.  If you seem to need to go past a gate when changing trains then check because you’ve probably got lost.  Only changes between Tsim Sha Tsui and Tsim Sha Tsui East station, and changing to and from the Airport Express require you to leave the system and enter again.

Route maps inside MTR trains

Route maps inside MTR trains

When you enter an MTR station you’ll generally be going down underground, the stations near the city centre are deep down in the earth.  But the stairwells are wide and brightly lit so there is no feeling of going into a cave or it being dark.  Often the first part of the entrance is steps going down about one or two flights, and then it changes to escalators which go down to the “concourse” level.

Here you will find ticket machines, a customer service desk, and often a wide range of small shops.  The shops are an eclectic mix but typically include a convenience store, some snack foods, a gift shop or boutique or office supplies.  Take away foods shops are common in MTR stations near offices.  But despite the wide range of edibles on offer remember that eating and drinking are not permitted within the paid areas of the station.

After passing the shops, getting your ticket if you haven’t got a day pass or octopus card, you then go through a turnstile.  Finish your snacks and close your drink containers before this!

Several different types of turnstiles exist, from the oldest with three rotating metal bars at waist level, through to the sliding open and closing small doors of the latest version.  Somewhere within each station, there will be at least one “wide gate” which allows those with strollers or luggage to pass through more easily.  If you need the wide gate but can’t see it then ask a staff member or look for signs for lifts as the wide-gate is often near the lift.

Each gate may operate in either direction, as entry or exit, and a green arrow or a red bar will show beside each gate to indicate whether it is currently an “in” gate or an “out” gate.  They switch roles depending on the demands of the traffic flow.

Approach the gate and hold your card against the reader on the top right-hand side until you hear a beep, and the display lights up showing the remaining balance on your card if it is a stored value card.  The beep indicates you can go forward, gates will open, or the rotating three bar gates will unlock so you can go forward.  At this point, your card has not yet been charged, but it is now currently marked as “in” the system.  Make sure you use the same card when you exit so you can be charged and the card can be marked as “out”.  If you make a mistake and somehow leave the system without beeping out then your card won’t work again until you’ve gone to a customer service desk to have it fixed.

After the turnstiles follow the signs for trains, some of them are just an icon of a train and an arrow.  In cases where there are two or more lines in a station, there will be signing stating the name of the line, such as “Tsuen Wan Line” or “Island Line”.

View this post on Instagram This is why it’s CENTRAL. You can connect to all metro lines from here. . . . . . . #centralstation #hongkong #mtr #centralhk #discoverhongkong #thekong #mtrhk #mtrart #unlimitedhongkong #travel #way2ill #artinmtr #urbanandrising #mtrhkg #citygrammers #bucketlist #homekong #citykillerz #streetmob #urbanandstreet #cityscape #illgrammers #gramkilla #hkmetro #lovinhongkong #wanderlust #instameethk #explorehongkong #hongkonginsta #urbanaisle A post shared by Sanday KC (@sandaykc) on Aug 22, 2018 at 6:11am PDT

Boarding Trains

The platforms all have screen doors to keep people from falling onto the tracks, and also to keep the aircon in the station!  As the partition is all glass and the doors are all glass you need to look closely to see what is actually the door, there are arrows on the ground which show where you should wait to board the train.

Most people queue up roughly in line with the arrows, at the left and right of each doorway, so you can follow the lead of others on the platform.  When the train stops in the station and the doors open the announcements ask people to wait for the passengers alighting to get off before we board, but most people try to board as soon as they can so there can be a bit of a squash getting on board.

During rush hour there are platform assistants in uniform who direct people towards the ends of the platforms where it is less busy and try to stop people obstructing the doors by leaping on at the last second.  At the very busiest hours, the trains may be packed full with no room at all for additional passengers to get on and the platform assistants will wave people back.  There is no pushing to get more people on in the MTR as apparently happens in Tokyo!

View this post on Instagram Stop! 🛑 ✋ #rushhour #mtrhk #wheninhongkong 17082018 #oetjetrip #hktrip #HongKong #stop #stopsign #mtrstation Squished in, pack yourself into as small a space as possible. A post shared by oetje (@oetje) on Sep 1, 2018 at 5:42pm PDT

The trains are mostly all of similar design inside with wide corridors that open the entire length of the train. Shiny stainless steel bench seats along the carriage sides seat six people each, but a lot of the time you will be standing on MTR trains. There plenty of standing space and handholds everywhere for people to keep steady.

While the train rides are generally very smooth with no sudden stops or jerky motions, all the same, it is best to hold on just in case.

Announcements quite clearly say what station is the next one and so if you have planned your next stop properly you won’t have any trouble getting off when you reach the right station.  Each station has a different colour theme used for the wall tiles and decorations on the platform, so if you take the same trip repeatedly you will start to be familiar with “red is Central station, I should get off here” or “blue means Admiralty, I should change trains here” and so on.

While on the trains most people remain quiet, stare at their phone, or just zone out.  Nobody minds if you talk or move around a little but generally the carriages are quite quiet even at the busiest of times.  There are no buskers, beggars or people having parties on the train as you might have seen in some cities.

A few seats in each carriage are marked with red signs as “Priority” chairs and it is suggested that those be offered to the disabled, elderly or those with children.  Unfortunately, this suggestion is mostly ignored in Hong Kong but it is certainly appreciated when someone gives up their seat for someone in need, it is just that it isn’t considered unusual if people don’t.

Smoking, eating and drinking on trains is forbidden and rarely seen which may well be connected with how very clean the train carriages are.

Calligraphy on platform walls in Causeway Bay MTR Station

Calligraphy on platform walls in Causeway Bay MTR Station

Exiting the stations is quite a bit different to many other underground railway systems. the MTR stations tend to have a large number of exits, many of them going directly into neighbouring buildings.  The MTR Corporation owns lots of the buildings above stations and these typically have malls and office above.  Even when the MTR doesn’t own the building they are still happy to build underground tunnels that connect into the underground arcades that are common in Hong Kong.

This large number of exits, often spread over quite a large area around the station, means that it is important to come out of the correct one that is close to your destination.  Leaving a station by the wrong exit can mean several minutes of walking, and sometimes involves routes that can get you lost.

To make it easier to get to the right exit there is a clear system of naming them.  Each exit is given a letter of the alphabet and often also a number.  So, for example, the exits from Central station are Exists A, B, C, D, E, F, H, J, K and L.  Yes “I” is missing to avoid confusion with the digit 1 presumably.  Where exits split just before coming up to the road level they may get numbers after the letter.  In Central station, the D exit has two openings known as D1 and D2, while J has three J1, J2 and J3.

If you mistakenly come out of the station and J3 near Chater Garden when actually you wanted to be at D2 for Theater Lane to see the historic Pedder Building then you have a 10 minute quite confusing walk ahead of you so take care!

Signs clearly indicate which exit to take to reach which destination, the common tourist destinations such as Flower Market Road will be listed with which exit to head for.

MTR Exit Sign

MTR Exit Sign

Then hanging from the ceiling there are signs indicating which exit is which.

MTR Exit E

Just follow the arrows to find the right exit you need.

Addresses you read for different destinations often specify not just which MTR station to go, but which exit to take.  For example, if you are going to the 10 thousand Buddha monastery then the directions will tell you to go to the Shatin MTR station and take Exit B .

When you leave the train on the platform heading for the exit there are escalators going up to the concourse where you will go through turnstiles using the ticket or card you used to enter.  If your card doesn’t work then look for the customer service desk, normally this is a desk is situated next to the turnstiles or gates so that half the desk is “inside” and half “outside” and the MTR staff there will be serving people both in and out of the system.

For most stations, the whole concourse area is one open room and you can enter and exit from any point, but a few of the stations have distinct separate parts.  Causeway Bay is one of these.  And if you take an escalator up from the platform into the wrong part of the station then it can be hard to get back down to the platform so as to go up into the  right side.  In a few cases, it is impossible.  But there are warnings above those escalators that say “Exit to Concourse only”, meaning no way back to the platform if you go up.  Look out for the direction signs that say which exits are best for which destinations, and then follow signs for that exit.

MTR exit B3 at Mongkok station

MTR exit B3 at Mongkok station

Routes with a View

A view from an underground railway? Actually, several parts of the system are not underground at all and are either at road level or on elevated bridges. These provide some interesting views of the countryside that are well worth seeing if they are on your way to somewhere in that direction anyway.  The MTR was originally mostly underground, with just a few surface-level tracks, but in 2007 it took over the services of the Kowloon and Canton Railway which previously operated other ground-level train services, and together with the Light Rail trams in the western New Territories they now operate as a combined MTR system.

  • Tung Chung Line / Airport Express

If you arrived in Hong Kong at the International Airport at Chep Lak Kok on Lantau Island then you may well have used the Airport Express service, which is operated by the MTR thogh not strictly part of the MTR system, and so will have see the great views of the north coast of Lantau from that train.  The same route is followed by the MTR Tung Chung Line which goes as far as Tung Chung just a few minutes drive away from the airport.  See great views of the city followed by the countryside of Lantau. If you want to go to the Big Buddha or Lantau Peak or get to the airport on a budget, then consider this line.

  • Tuen Wan Line north of Lai King station

After being underground all the way from Central Station on Hong Kong Island, this line suddenly bursts out into the open air on a high elevated track once it leaves Lai King Station and gives fantastic overviews of the Kwai Chung container terminal and surrounding areas.

  • South island line

Take the train all the way to the end and pop into Horizon Plaza to see some of the amazing interior design and furniture shops, and yes you can buy things there even as a visitor as those shops are all quite familiar with having things shipped overseas.

On the way, you’ll pass under Victoria Peak and come into the daylight at Wong Chuk Hang with the headland of Ocean Park visible on the right of the train before you pull into Ocean Park station.  Watch of out for the bridge crossing Aberdeen harbour with a view of the Jumbo Floating restaurant to your right.  Take the train all the way to the end at South Horizons and check out the funky local shops, look in the Marina Square East mall, and then take the 10-minute walk to Horizon Plaza along the south coast of the island.

  • East Rail line

The old Kowloon Canton Railway (KCR) lines from Hunghom to the border with China are above ground and go from the city through some residential and then countryside.  The trains are modern MTR style but have a very slightly more train feeling about them if you actually like riding a train.  And unlike other parts of the system there is a “first class” section with every-so-slightly more comfortable seating, make sure you validate your ticket as first class at one of the terminals on the platform before boarding a first class section.

East Rail Line train

East Rail Line train

The Hong Kong MTR doesn’t have the grand architecture of the Moscow subway system, the historic feel of the London Tube or the Paris Metro, but there are a few spots where the designers have come up with some pretty impressive sights.  Worth looking out for if you happen to be passing the right station, the probably not worth going out of your way to see.

Mural in Central MTR station

One of the oldest stations, part of the first line, there haven’t been many upgrades to the station but there is a lovely tile mosaic on the platform of the Island line when you arrive from the Admiralty side.  People don’t stop to look at it but it is actually a very nicely done blend of old and new Hong Kong scenes all made of tiny tiles.  By local artist Lucia Cheung.

The new Wampoa station in Hong Hum has a great mural along one of the concourse passageways, as do several other stations on the line.

Music in Hong Kong station – to Central station passage

This long passageway with two sets of travelators has a little area set aside for live music performances. There doesn’t seem to be a published schedule, perhaps to avoid crowds forming, but when you do pass along and find musicians playing it is quite magical.  It is directly oposit the huge murual called Swift and Safe by Gaylord Chan.

Kennedy Town sculpture

Right in the middle of the concourse is a giant sculpture of an apple sliced into halves. It is by Lao U-kei and Lau Lung-wah

Causeway Bay MRT Station

Causeway Bay MRT Station

Wifi and Free Computers

There is free MTR Wifi available in every station, generally near the centre of the main concourse.  Several stations also have “iCentre” consoles where there are a number of small screens and keyboards that let you browse the web, perfect for checking a route on a map or sending an email if you’ve left your phone behind.

If the problem is your phone battery is flat, then you may be also able to charge at these stations where there are USB charging ports available.  Bring your own cable though!  They are always located in the paid area of the stations so they are for paid travelling customers only, and surprisingly there is rarely a queue to use them.

Look out for the iCentres at any of these stations:

  • Kwun Tong Line: Kowloon Tong, Kowloon Bay
  • Tsuen Wan Line: Tsuen Wan, Kwai Fong, Sham Shui Po, Mong Kok
  • Island Line: Central, Admiralty, Wan Chai, Causeway Bay, Quarry Bay, Tai Koo
  • Tung Chung Line: Hong Kong

Sham Shui Po MTR station platform walls are

Sham Shui Po MTR station platform walls are

It might seem obvious that a public transport system would have public toilets, but unti recently this wasn’t true.  When first built the MTR had none, but the KCR did.  When the two systems merged under the name MTR in 2007 it no longer seemed reasonable for the older MTR stations to have none and a slow project to introduce them into the busiest stations was started.  It still isn’t complete but most new stations have been built with toilets.

Those stations without restrooms are often near or directly connected to shopping arcades which do have those facilities, but not all.

Where toilets are available they are typically small but adequate and include one cubical suitable for wheelchair users which doubles as a changing room for children.

The project to add toilets to older stations is starting with the interchange stations, those where two different lines meet and hence there is the possibility of having to wait for a train.  All 20 interchange stations should have toilets by 2020.

Toilets can be found at least in these stations:  Admiralty, Disneyland Resort, HKU, Ho Man Tin, Hong Kong, Kennedy Town, Kowloon, Lei Tung, Mei Foo, Mong Kok, Nam Cheong, Ngau Tau Kok, Ocean Park, Prince Edward, Quarry Bay, Sai Ying Pun, Sheung Wan, South Horizons, Sunny Bay, Tsing Yi, Whampoa and Wong Chuk Hang.

Every station has at least one manned customer service centres.  The staff at these desks can resolve problems with tickets, give advice on routes, and generally assist travellers.  During rush hour they tend to be busy dealing with the various strange things that crop up with peoples tickets, but there will be a queue and it won’t take long to be served.

Most desks are positioned on the concourse beside a gate so they can serve travellers both in the “paid” and “unpaid” areas of the station, and staff can be seen whizzing back and forth on their wheeled office chairs between the two sides of their desk! Amazingly they never seem to loose their cool and always provide great help.

You can also use them to add value to your Octopus card, but that can also be done from an automated machine if you would rather avoid a queue at the desks.

MTR customer service counters sell octopus cards

the MTR does it’s bit to ensure the ongoing reputation of Hong Kong as a “Shopping Paradise”.  Every station seems to be packed full of shops selling a wide range of different goods.  Each station has at least one convenience store but also a lot more that you might not expect.

The many choices available include food and beverage, health and beauty outlets, bakeries, convenience stores and shops selling fashions, cosmetics, accessories, gifts, herbal products and health drinks, confectionery and lifestyle goods. Some concourses are also home to dry cleaners, shoe repairers, bookshops, clinics, travel agents, banks and financial service providers.

You are not allowed to eat or drink anywhere inside the paid areas of the trains, which includes the platforms and also on the trains.  That’s been the rule since the MTR first opened and generally Hong Kong people are entirely ok with this, and you don’t see anybody breaking this rule.

The restriction probably contributes to the great cleanliness of the stations and trains, nobody is dropping crumbs, spilling drinks or littering wrappers or packing.  It also tends to make the lack of toilets less likely to be urgent!

You’ll find that the rules are not always followed by visitors to Hong Kong, and sometimes this causes some disagreements or discontent from locals who don’t like visitors breaking these rules.

It is particularly strange when many of the shops within the stations sell food and drinks, not just packaged foods but things like fresh buns from bakers or even hot soups.  But even though you can buy these things in the stations, even within the paid areas, you better keep the containers closed and take them outside before you consume them!

Nobody likes to use a public transport system during rush hour, and that goes for local commuters as much as tourists.  As a visitor to Hong Kong it is really best if you can avoid the rush-hour, particularly at the busiest interchange stations where large crowds form waiting to change lines, and the trains themselves can become cramped and uncomfortable.

Rush-hour in Hong Kong is the same time as in most cities, running from around 8am in the morning until after 9am in the morning.  During this time the flow is mostly from the residential outskirts of the city towards the central business areas of Kowloon, Central Hong Kong island and causeway bay.

The evening rushour is more spread out as first schools let out in late afternoon then office workers make their way home.  Any time after 4:30 is liable to be congested on routes leading back from the city centre towards residential areas.

Admiralty interchange between the island line and the Tuen Wan line is a particular congestion spot, and causeway bay tends to be busy at almost any time as it is a mixed commercial, entertainment, shopping and residential area.

MTR Ticket machines

MTR Ticket machines

Any public transport system tends to build up an unwritten list of “rules” of good behaviour, and while Honkongers are generally quite flexible there are a few things that you should avoid doing so as not to appear rude while using the MTR.

Don’t eat or Drink on the trains. This is one of the few ones that is in fact clearly written down, that includes drinking bottled water. The only exceptions that people won’t mind is eating a sweet or poping a piece of gum into your mouth, mostly because they are not particularly noticable.

Don’t sit on the floor in the trains. While common in a few countries this seems very strange to Hong Kong people, anybody seen doing this seems to be inconsiderate. The same goes for squatting on the floor.

Don’t put your bag on the seat next to you unless the train is really very empty, and move it promptly if anybody want to sit there.

Walk along the train only if you are really going somewhere, not just to take a walk.

Stand on the right on Escalators, giving others room to walk past you on the left. This one is inherited from the British and the behaviour on the London Underground, and isn’t taken as seriously in HK as it is in London, but if there is room it is still better.

Don’t use the Customer Service Counters as a travel advice centre, there are people behind you in the queue so keep your questions short and to the point.  Tourist information desks do exist in the MTR, but only at the airport, Hung Hom, border cross points and for some reason at Admiralty.

If there is a lift only use it if you actually need it, for example, you have a pram or a wheelchair user or have heavy luggage. The lifts in the MTR are slow and have limited capacity so able-bodied people using them is taking away from those who really need it.

Don’t be loud on the train. Although some HK people generally talk quite loudly, they don’t do this on the MTR. That doesn’t mean you can’t have a conversation, but quietly. At any time of the day, the train tends to be a place of relative quiet and people like it that way.

Of course, for every one of the “rules” above you can point to exceptions, and show examples of local Hong Kongers disobeying these suggestions. But if you keep to them, then you’ll surely be a good MTR citizen.

The MTR system is very child-friendly, with one small exception we will get to in a moment.

Children under 3 years of age don’t have to buy a ticket on the MTR, but there is no facility for them to go through the gates on their own. The expectation is that they will be carried by parents, or be riding in a pram or stroller. In the latter case go to the wide gate and push on through, with the parent beeping at the turnstile to open it.

Octopus Cards let you enter the MTR at turnstiles such as these Wide Gates

Once inside the station prams should go into lifts, but as the lifts are slow and not available everywhere people do sometimes take strollers onto escalators. This is a bad idea and frowned upon, it is dangerous and signs tell you not to. Barriers at some escalators make it difficult, but not impossible, to use them anyway.

If you have a pram then when looking for a door on the platform look for those with the wheelchair/disabled symbol next to the door. That means this door will lead into a carriage that has fewer seats and more space for wheels. Don’t worry about occupying that “disabled space” as it is extremely rare to see actual wheelchair users on trains and nobody minds if prams use it.

Kids from 3 through to 11 years old have to buy a ticket. Child concessionary versions are available for all the different kinds of tickets you can use on the MTR and are used in precisely the same way.

With younger kids, it is best if the adult holds the ticket and helps them beep in and out, because if they lose their ticket then it’s a pain getting out as you have to go to the customer service desk. Many locals whos kids travel on the MTR every day give their children lanyards with a cardholder around their neck. This is an ok idea, but make sure that the lanyard is a safety one with a “break-away” so that it comes off in an accident, such as getting it caught in a lift door or escalator.

Although the train stations are crowded around rush hour nobody minds kids, and they won’t get crushed, but there is a risk of them getting lost if you don’t keep an eye on them. The stations are large, and all look the same from a child’s perspective, it is hard to know where you are at times so this is definitely a place for “hold mummy/ daddy’s hand” as much as possible.

The platforms at the stations all have safety doors which means there is no danger of being pushed onto the rails; this makes the experience a lot safer for kids especially. Once on the trains, there are fewer handholds available for kids heights, but there are still plenty of places that a child can hold on to one of the verticle pole handholds located throughout the train interior. And children are often offered seats by other people on the train, but this can’t be guaranteed.

As a parent with children travelling on the MTR the only real issue you will face is the lack of public toilets, if younger kids suddenly need to use the loo then things don’t look so good. Although newer stations have toilets, and the major interchanges are installing them in phases, there aren’t that many and some stations still have no public rest rooms at all.

For less urgent cases look at the local area maps in each station, they clearly show where the nearest public toilets are, including those in shopping arcades attached to the station. For more desperate cases ask a member of staff, they will know if there is a public toilet in the station or if not they will let your child use the staff toilet. That is an official policy, that members of the public may ask to use a staff toilet, so don’t feel you are imposing. At the same time it is quite inconvenient so not a regular solution.

Officially baggage isn’t allowed on the MTR, anything larger than around airport-carry-on-luggage size is not permitted without an official exception letter.

In practice, however, you see suitcases all the time, and even stranger things such as bicycles (always with one wheel detached so they become “luggage”, not really a bike), and luggage trolleys used by builders to carry buckets and cement, or couriers with sacks full of parcels and so on.

If you are taking luggage on to the MTR then really you should avoid rush hour, and keep to routes where there are wide gates and lifts easily available. That isn’t always possible to work out in advance, but the major tourist routes such as from the Airport Express (which does allow luggage of course) through to the hotels in Wanchai, Causeway Bay or Tsim Sha Tsui generally work fine.

Your biggest problem will be waiting for lifts, which tend to be slow and cramped. Don’t be tempted to take your large suitcases onto the escalator, that’s frowned on and generally not very safe when people are walking past.

As taking wheely suitcases as a way to carry your shopping has become quite a norm for tourists in the region you see more and more in the MTR. Perhaps at some point in the future they will more strictly enforce the rules against them, but for the moment you can get away with one suitcase per person quite easily outside of rush hour.

Like the rest of Hong Kong the MTR makes some effort to be accessible, but fails most of the time. There is a sense that they have done the minimum to be able to say “yes, we are accessible” without actually doing enough to make it practical.  Although the official figure says that most stations have “step-free access” this isn’t always easy to reach or convenient for where you are trying to enter.

Many stations such as Central Station have stairs at entrances on the street level, often just a few stairs up before another one or two flights down, to avoid flooding during heavy rain. But this causes an unnecessary burden for wheelchair users or others with limited mobility.

There are call buttons outside stations which allow you to ask for someone to come to help, and they will arrive with ramps, powered stair lifts, or simply man-power to help you. The problem is just that this takes quite a while during which you are stuck outside an entrance waiting.

Stair lifts and call buttons for accessible wheelchair access to MTR station

Stair lifts and call buttons for accessible wheelchair access to MTR station

For example, if you are trying to enter Central station from somewhere in Peddar Street then every entrance has this problem, yes you could get to World Wide House and take the lift down to the concourse level.  But how do you get from Peddar to World Wide House?  It is certainly doable but it just means one more road to cross, one more extra step to your route.

This is why it is extremely rare to see any wheelchair users in the system, and travellers to Hong Kong with limited mobility basically should forego even attempting to use it.

Try instead one of the two special accessible taxi services in Hong Kong, which offer an excellent and reasonably priced service, but do need you to book in advance and it isn’t as cheap at the MTR of course. Search for DiamondCab or SynCab to learn more about these.

vs. MRT in Singapore

Visitors from Singapore will find the MTR in Hong Kong to be very similar to what you are used to in Singapore.  As the two systems were built around the same time they are naturally very similar in style.  In fact, if your eyesight is bad you might get confused sometimes over whether you are in an MRT or an MTR station or train!  But when you actually travel by train the big though you’ll notice different is that announcements about stations sound so different!

Although the MTR has a reputation for being more reliable than the MRT in truth both are modern reliable railways, and it is only the very occasional fault that makes the headlines in either city.

Being a bigger and more crowded city Hong Kong’s MTR is harder to navigate and a lot busier.  This does mean there is less waiting for trains, but when the trains do arrive they tend to be more crowded than those in Singapore.

vs. The Tube in London

Coming to HK from London? Then you’ll need to know that it is very different in the experience of The Tube and the MTR.

First of all, you have to remember that the MTR is only about 20 years old, so when you compare it to a more than 100-year-old service it is going to look a lot different.  Frankly, the Tube isn’t going to come off looking so good, it is complex, expensive, unsafe, unclean and very confusing for visitors.

If you are used to using an Oyster card then you’ll just want to go right ahead and get an Octopus.  If on the other hand, you’ve been using tap-and-go using a paywave contactless card then you’ll be disappointed to find that PayWave doesn’t work in the MTR.

On the up-side, the Octopus tickets are just as good as an Oyster for public transport; and they let you do a lot of purchase in shops and cafes, not just within the MTR system but anywhere in Hong Kong.  So get that Octopus card, perhaps a 1 or 3-day tourist pass if you are just here for a short period.

When waiting for trains notice the arrows on the floor on the platform to show you where you should stand to queue to get onto the trains.  Be prepared to board quickly, but at least you don’t have to push buttons on doors and all the trains and stations are really similar so there isn’t the variation you get on the Tube.  Even the lines that run overground are not like the Overground, they are still the same basic trains as the rest of the MTR.

Finally, just like when you leave London you can hand back your Oyster for a refund, you can do the same with your Octopus.  Though as it is also possible to just buy things in a convenience store until the balance is negative, why not keep it as a souvenir?

Other MTR Operated Services

The MTR is mainly an underground train company of course, but they end up running a range of other connected and sometimes not so connected services.

Airport Express – This one makes some sort of sense in that the lines and stations overlap with the existing MTR services.  You can take the airport express for a great fast, you might even say “express” trip to Chep Lap Kok where the Airport is.  In fact the airport express trains actually stop within the airport building, it would be hard to be more convenient unless they went onto the runway!  If you take the Airport Express don’t forget the major benefit of the In-Town Check-In which saves a lot of queuing in the airport as well as saving on lugging luggage around for the last part of your trip when you depart HK.

Light Rail – Situated in the North Western part of Hong Kong the Light Rail system is actually a tram, it runs through the towns of Yuen Long and Tuen Mun, which are not exactly on the tourist map.  But if you do happen to go there, and there are a few hotels and many office blocks that business travellers may need to visit, then the LIght Rail may be for you.  Much less picturesque than the historic “ding ding” trams of Central Hong Kong these LRT (Light Rail Trains) operate differently to the rest of the MTR system in how you board and pay.  There are no turnstiles but instead, you need to “beep” to validate your octopus card using the yellow card reader on the platform before getting on the train.  Nobody checks that you have done so, but if you get caught without a validated ticket then there is a fine.

Ngong Ping Cable Car – There is no apparent connection here with the rest of the MTR services, except that it is mechanical and until the original operates of the cable car the MTR knows what they are doing.  The terrible reliability of the system when it was first opened has gradually been resolved since the MTR took over, so you can now safely choose this method to ride up to the top of Lantau to see the monastery and the Big Buddha statue.

Shopping malls – Part of the deal when the MTR gets to build a new station is that they will be allowed the “air rights” over the station, which means they can build yet another giant tower block.  As though Hong Kong doesn’t have enough of them.  And in fact, HK really doesn’t have enough buildings for both residential and commercial use, so these towers are actually a good thing.  The lower few floors in each one are normally given over to some type of shopping mall or arcade, which then benefits from the through traffic from the connected MTR station both to the residential or commercial space above, as well as through traffic to neighbouring buildings as the MTR is always good at making pedestrian bridges in and out of the stations.

Swedish railway – The MTR has experience with railways and is now using that to operate rail systems in places as far apart as Sweden and Australia. The Swedish MTR Stockholm AB (MTRS) is one of newest ventures and doing very well.

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The Hong Kong MTR

  • Getting Around

HK MTR Logo

The Hong Kong MTR is quick and inexpensive, one of the most convenient and efficient ways to get around in Hong Kong. Hong Kong's MTR system is widespread and far-reaching with stations servicing all the main urban areas of the Kowloon Peninsula, the northern part of Hong Kong Island with the first phase of the South Island line already in operation (East), portions of Lantau Island and the Airport Express.

Rail service connects to further areas beyond the New Territories, all the way to Mainland China.

All trains, platforms, stations and ticket machines are clearly marked and easy to navigate in both English and Chinese.

All trains except some of the Light Rail trains are air-conditioned , and there is free Wi-Fi at all MTR stations.

The Hong Kong MTR is modern and extremely efficient and dependable. Trains run from approximately 6:00 am to 1:00 am and quite frequently throughout the day. Trains in most of the main central lines run every 2 to 3 minutes, you never have to wait long.

Inside of a Hong Kong MTR Train

For visitors, the ever-growing network of lines and stations bring you to the majority of attractions with ease.

A trip from Tsim Sha Tsui to Central in Hong Kong Island for example, takes all but 6 minutes and costs only HK10, aboout US$1.30.

Navigating the Hong Kong MTR Map

Hong Kong MTR Map

There are currently 11 lines including the dedicated Disneyland Resort line and the Airport Express line.

The lines are color coded which makes it easier to remember. We can just say, we're taking the Red Line instead of the "Tsuen Wan Line".

The MTR system in Hong Kong works similarly to other underground systems in the world. To change from one line to another you look for an interchange station that intersects both lines and to find the direction of your train, you look on the map for the name of the last station on the line in the direction you wish to go.

For example, to get from Tsim Sha Tsui to the Ngong Ping Cable Car in Tung Chung:

  • Tsim Sha Tsui is on the RED Line, Tung Chung is on the GOLD Line
  • You first need to take the RED line with the direction "Tsuen Wan", the last station on the RED line that brings you in the direction you want to go
  • You change from the RED Line to the GOLD Line in Lai King
  • Then get on the GOLD Line direction "Tung Chung" not "Hong Kong" which will bring you to Hong Kong Island

HK MTR Map: TST to Tung Chung

Getting To... with the MTR

Getting around with the MTR to many of Hong Kong's most popular attractions is easy, fast and cheap. Here are some sample journeys from Central and Tsim Sha Tsui to some popular spots, time indicated is in minutes and the cost in Hong Kong dollars is for the single Adult fare.

For more, check out the interactive MTR planner which gives you journey and fare info from and to all MTR stations in the network as well as timetables and the fastest route when more than one option is available.

Fares, Tickets and the ultimate pass: The Octopus Card

There is no "fixed" ticket prices for a single journey, instead, the fare is calculated based on the distance travelled.

You can purchase individual single fare tickets at the station through the many vending machines or the service desks, the fare will be calculated based on your final destination.

The interactive machines are easy to use and have instructions in English, simply enter your end station and pay, the machines return change.

HK MTR ticket machine

Buying single tickets every time you will be riding the MTR is tedious and totally avoidable, I highly recommend you pick up the handy Octopus Card , which will not only save you time and money but you will also be able to use it for all your public transport needs: buses, the Star Ferry, trams, etc.

The Octopus system has spread out to many other sectors beyond transportation. You can use your Octopus card at McDonalds, 7Elevens, vending machines, etc.

Here's more about the Octopus Card, where to get it and how it works.

When you use the Octopus Card, you will get a discount on the regular MTR ticket fare, so that's another reason to get it!

Another alternative is the MTR Tourist Day Pass which offers unlimited travel on the MTR network for HK$65 (about US$8.40) for 24 hours from the recorded entry time of the first MTR train journey of the day. You can buy your MTR Tourist Day Pass online and pick it up at the Airport when you first arrive.

Here's more on the MTR Tourist Day Pass, how to buy and use

Riding the Hong Kong MTR

Locating stations is easy, more often than not the red MTR logo is prominently displayed on signs directing you to the nearest entry. All stations are well-marked with the MTR logo and name of the station in both English and Chinese.

HK MTR Logo at Tung Chung Station

Once in the station you can purchase your ticket if you don't have one or an Octopus already, then proceed to the turnstiles or barriers. You simply place the ticket or Octopus card over the "card reader" (the yellow pad with the picture of the card over it), it will beep/lit up and open the barrier so you can proceed:

Using Octopus Card at MTR

You must save your ticket which you will need again when you get off the train!

Locating your platform/train is also straight-forward. Some MTR stations serve multiple lines through several different train platforms. There will be signs posted throughout directing you to the correct platform. You need to keep an eye for a) your line and b) the direction the train is going by locating the name of the end station of that line.

HK MTR train platform at Central Station

All train platforms have signs showing which direction the train is running and the waiting time for the next train.

Once on the train, the next station is always announced and every station is well-marked with the name both in English and Chinese so you know where to get off:

HK MTR at MongKok Station

One last thing, the MTR is a popular mode of transport in Hong Kong, once you ride it you will know why. It transports Hongkoners 3.8 million times on a daily basis, try to avoid the peak rush hour times if at all possible!

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Plan your trip at ease using Journey Planner

mtr planner trip

More and more people are traveling with High Speed Rail to the Mainland for business or leisure trip. With so many routes and destinations available, how can you choose the right train for your trip? Try the Journey Planner on the High Speed Rail website or mobile App * , which is a useful tool providing train schedules, routes and fares information all at a glance.

* Update the app to the latest version to use this function.

Below is the demonstration using the High Speed Rail mobile App:

Select departure and arrival station in “From” and “To” respectively.

Reminder: Hong Kong West Kowloon Station must be either the departure or arrival station

mtr planner trip

Click “Search Fares and Schedules”, the system will filter and list out the available train schedules, travel time etc.

mtr planner trip

Click “Show Details” to display the route, stopover stations and arrival/departure time of the selected train.

mtr planner trip

Click “Earliest Departure” at the top right corner, you can change the sorting methods such as “Earliest Departure”, “Shortest Time” or “Earliest Arrival” to display the train schedule.

mtr planner trip

Tick “Vibrant Express Only” to show Vibrant Express train schedule.

Reminder: Vibrant Express is available for selected routes only.

mtr planner trip

Click “Fare” at the top left corner to check the fare information. After entering the fare information page, click “HKD$” at the top right corner to show RMB fare.

mtr planner trip

The above shows the planned departure time. In case of emergencies and change of scheduled time, please refer to the real time train timetable displayed at the station lobby or the “Latest Service Update” on the website and mobile app.

Hong Kong Metro Guide and MTR Route Planner 4+

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The Hong Kong Metro Guide is the quick and easy way to navigate your way into and around the city using the MTR subway service. Key features: - Accurate and up-to-date MTR subway maps - Quick and convenient route planer with travel time and distance information - Exact trip cost calculator - Find the nearest subway station to you using the Augmented Reality function - Useful information about routes, prices and payment options - Integrated Google and Apple Maps according to preference (offline map available to download separately) - Works offline - Real-time airport arrival and departure updates.

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With MTR Mobile, planning your trip has never been easier.

To travel to the Airport from the city, you can choose to go from Hong Kong / Kowloon / Tsing Yi Station. With the Train Trip Planner in MTR Mobile, you will get to know the Estimated Journey Time. This function is also available even when you are travelling from other MTR stations! The arrival time of the first train and the last train will also be displayed, making trip planning even easier!

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Travel Advisers: When to Let a Professional Plan Your Trip

An illustration of a person sitting on a folded-out map with books, papers and coffee laid out around the area. That person is inside the head of a beige-colored person wearing a teal telephone headset, and drawings of the Eiffel Tower, a compass, a signpost, a jet plane, mountains and other travel imagery are all around the head.

By Julie Weed

Decades ago, your vacation most likely began with a visit to a travel agent, who relied on a combination of expertise and connections to find the best deals on plane tickets, hotels, tours and more. Since then, the internet has turned most of us into our own travel agents, and artificial intelligence software is making research and self-booking even easier. But for some trips, that special insider knowledge can still make a big difference.

So when should you hire a professional, and how does it all work? Here are some tips.

Why should I consider a travel adviser?

It’s easy for a traveler to do the research for a standard trip, said Chris Anderson, a professor at the Cornell University School of Hotel Administration, “so they should look for a specialist for the type of tour they are looking for, say a bike trip in Ireland, who can really add value.”

The insider knowledge offered by a travel adviser can add the most value to trips that have multicity itineraries, involve a wide age range of travelers , are very significant (like an anniversary vacation) or are to destinations you are unfamiliar with, said Gary R. Johnson, who has run the travel agency Woodside Travel in Seattle for nearly 30 years. An adviser could help you decide, for instance, in which order to visit European cities based on local events and transportation options.

What can an adviser give me that a booking site can’t?

Travel advisers can help you research the best destinations, lodging, or activities for your particular group and travel goals, offering up specific advice that might be hard or time-consuming to find yourself. Those specializing in cruises might know which cabin to choose if you are prone to seasickness, while a safari planner could help you decide which park would be best for bird-watching or seeing specific animals, like rhinos.

Travel advisers typically have relationships with tour companies, hotels and cruise lines, sometimes through networks. Those connections can allow advisers to offer extra perks such as late checkout, free breakfast, airport transfers, a welcome basket or a credit to spend on a cruise ship.

“A good travel agent will be a better steward of your travel budget than you are,” said Guy Rubin, managing director of Imperial Tours , which arranges travel in China.

When bad weather or other circumstances disrupt your itinerary, travel advisers often have direct lines of communication with providers and can do the work of rebooking and changing plans, saving you time and stress.

OK, let’s say I need help. How do I find an adviser?

Networks like the American Society of Travel Advisors and Travel Leaders have websites that can help you start your search for a travel adviser by answering a few questions about your desired trip. Once you have a handful to choose from, get on the phone with them to talk about what they might do for you, how they charge and the level of service you can expect. Special trips can cost thousands of dollars, so it’s worth investing time up front, Mr. Rubin said.

Make sure to read over the travel agent’s reviews and any user-generated social content that mentions them, Dr. Anderson said. “If there is no external validation, that’s a red flag.”

How do advisers get paid, and how much will it cost me?

Advisers receive commission from suppliers, typically 10 to 15 percent of the price, when selling cruises, lodging and tours. They also sometimes charge travelers a planning fee, from a few hundred dollars, which may be credited to the final bill if the booking is completed, all the way up to tens of thousands of dollars annually for a luxury concierge travel planner they can call on all year. Mr. Johnson said that he charges a planning fee the first time he works with customers. If they return for other trips, he waives the fee.

Advisers may be tempted to sell you something that will earn them a higher commission, Dr. Anderson said. But, he points out, the same is true for the large online services, which promote hotels that pay them larger commissions. Travelers can ask advisers about specific commissions they receive or how they are affiliated with the products they are recommending, he said.

Sometimes a local tour company will package transportation, lodging and experiences for an adviser, who tacks on a percentage before passing it along to a client. But a bill that is not itemized can make it harder to make trade-offs — between a more expensive hotel and a special experience, for example. If pricing transparency is important to you, discuss it with the adviser up front.

How are A.I. and other technologies affecting travel advisers?

While new technologies are allowing do-it-yourselfers to create their own itineraries online based on individual preferences, and to type questions directly into travel websites, advisers are also taking advantage of those technologies to improve their services. Joan Roca, chief executive of the upscale travel planning company Essentialist said his team “uses technology to enhance the human touch,” employing artificial intelligence to choose options from a database of travel offerings selected by a human team. If a couple wants to take an after-dinner stroll, for example, Essentialist’s app will offer up ideas of where to go, based on what part of the city the travelers are in and conversations they’ve had with their travel adviser.

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

Italy :  Spend 36 hours in Florence , seeking out its lesser-known pockets.

Southern California :  Skip the freeways to explore the back roads between Los Angeles and Los Olivos , a 100-mile route that meanders through mountains, canyons and star-studded enclaves.

Mongolia : Some young people, searching for less curated travel experiences, are flocking to the open spaces of this East Asian nation .

Romania :  Timisoara  may be the most noteworthy city you’ve probably never heard of , offering just enough for visitors to fill two or three days.

India: A writer fulfilled a lifelong dream of visiting Darjeeling, in the Himalayan foothills , taking in the tea gardens and riding a train through the hills.

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

MRT/LRT Fare Calculator, Travel Time and Route Guide

* Commuting times are estimates only. Actual travel times may be affected by transfers, waiting times, train system faults and peak/non-peak hour carriage frequencies.

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Acknowledgment:.

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Plan a Trip

The RTA Trip Planner allows travelers to plan trips in the Chicago region using public transit (CTA, Metra and Pace) that include driving, biking and walking directions.

services and facilities

MTR · Care App

mtr planner trip

At MTR, we strive to create an inclusive transportation network and encourage mobility of customers with special needs by offering them a hassle-free journey riding on the latest technology.

"MTR · Care" mobile app, equipped with a user-friendly, clear and easy-to-use interface for the elderly and customers with special needs, is now available. Three functions – Trip Planner (Simplified Version), Barrier-free Facilities Information and In-Station Navigation (For Visually Impaired) are now available for the elderly and customers with special needs, making their journeys smoother and enabling better advance planning.

  • Trip Planner (Simplified Version): a one-stop-shop function providing comprehensive journey information. In addition to features such as estimated travel time, routing and “Fast Exit” Information, etc. We have enhanced the function by adding Real-time Lift Maintenance Information, further facilitating the elderly and other customers to plan trips in advance.
  • In-Station Navigation (For Visually Impaired): a navigation function, currently covering Exhibition Centre Station and the 17 stations on the Kwun Tong Line, supported by an audio beacon to assist visually impaired customers in accessing station facilities and other information.
  • Barrier-free Facilities Information: a comprehensive function providing barrier-free facilities information of stations for customers with special needs, including those with mobility impairments, visual impairments as well as hearing impairments, creating a more inclusive and smooth travel experience for all. Customers can also find the Real-time Lift Maintenance Information in this function.

We are continuously developing more functions for the "MTR · Care" mobile app. Stay tuned!

Please sign in Apple Store or Google Play to to download the “MTR · CARE” mobile app

  • Trip Planner (Simplified Version)
  • In-Station Navigation at Exhibition Centre Station (For Visually Impaired)

Terms and Conditions and Personal Information Collection Statement apply.

The journey toward AI-enabled railway companies

Many types of artificial intelligence (AI) capabilities have accelerated in recent years due to tumbling costs of data storage and processing, rapidly expanding data availability, and improved data storage and modelling techniques. In general, analytical AI can analyze historical data and make numeric predictions, while generative AI (gen AI) allows machines to produce new outputs similar to human-generated content. Gen AI, in particular, has been building momentum since 2017 and hit an inflection point at the end of 2022 when applications such as ChatGPT became publicly available.

It’s no surprise, then, that AI adoption has surged across industries. For instance, in 2023, a third of respondents taking part in McKinsey’s annual global survey on the state of AI indicated that their organizations regularly use gen AI in at least one business function, and 60 percent of organizations that have adopted analytical AI said they are also developing gen AI use cases. 1 “ The state of AI in 2023: Generative AI’s breakout year ,” McKinsey, August 1, 2023.

Historically, the rail industry faced challenges in adopting digital technologies due to limited data availability and quality, regulatory considerations, and lack of standardization. Today, analytical AI and gen AI provide an opportunity for companies across the railway value chain to further embrace digitization.

A recent report, The journey toward AI-enabled railway companies , produced by the International Union of Railways (UIC) in partnership with McKinsey, examines the adoption of analytical AI and gen AI in the rail industry, and the business potential that these new technologies can bring. The report finds that railway companies have already begun to implement various AI technologies for around 20 key use cases. Greater adoption could unlock an estimated $13 billion to $22 billion in impact a year, globally.

At present, only a few railway companies and OEMs are implementing multiple use cases at scale. The report identifies use cases that have been deployed, or have the potential to be deployed, and looks at success factors for implementation.

Railway companies are focusing their efforts on about 20 use cases

Although there are more than a hundred potential use cases, railway companies’ efforts are mostly focused on a few analytical AI use cases. Some gen AI use cases were noted but gen AI was not defined as the preliminary focus of the study and is still nascent in most of the cases. Use cases tend to target business priorities relating to four KPIs: on-time performance, customer engagement, safety, and operational performance. These KPIs are aligned with the top four criteria that passengers, across geographies, use when choosing their mode of transport. A 2022 report by UIC and McKinsey, Boosting passenger preference for rail , identified these criteria as price, safety, reliability, and convenience. Exhibit 1 summarizes the key areas of potential for railway companies looking to leverage AI.

While the range of potential applications is substantial, for most railway companies AI is only an emerging trend—few have implemented any kind of AI at scale with success. Around 25 percent of companies have implemented multiple use cases at scale, and roughly 35 percent of companies have one or two use cases at scale, with other use cases being in pilot stage.

Use cases vary in terms of the maturity of the technology and their adoption by the rail industry. There are around 20 common use cases, at different stages of maturity, across the four groups of business activities: Railway undertakings; infrastructure management; passenger experience; and support functions.

Exhibit 2 plots the most common use cases in terms of maturity and adoption. Use cases higher up on the curve are likely to have been adopted by all the major railway companies. Use cases lower down have been adopted by fewer companies.

In some instances, use cases are identified as being mature but not yet deployed at scale—often when the use case was pioneered in an adjacent industry that helped mature the technology. Take, for example, revenue management systems used in the airline industry. The technology and use case are mature, but the level of adoption in rail is relatively low as reservation systems work differently in each industry.

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Railway undertakings.

Railway undertakings are companies or entities responsible for operating and managing railway services, including the provision of train transportation. Here the most mature analytical AI use cases, in the process of being fully deployed in the field as well as those already deployed and capturing impact, focus on shift planning and energy efficiency. AI solutions that optimize crew planning and shift planning have been deployed across all business units that work in shifts including train drivers, onboard staff, and maintenance operators. In some instances, adoption has generated a 10 to 15 percent optimization in shifts as well as reductions in labor costs.

Use cases in pilot phase, that have shown ability to drive impact through proof of concept (PoC) and are currently being improved before being deployed at scale, include predictive maintenance for rolling stock. Depending on the type of rolling stock and the type of component, predictive maintenance has enabled a 15 percent increase in reliability, and a 20 percent reduction in maintenance costs.

Autonomous trains are currently at the PoC stage. A few railway companies are exploring the potential of semi-autonomous and driverless trains intended to improve capacity and efficiency.

Use cases still in the early stages of exploration include disruption management through AI-powered digital twins of real-time operations.

Infrastructure management

In the context of the railway industry, infrastructure management encompasses planning, operation, and maintenance of the physical and organizational components of rail networks, including tracks, stations, and signaling systems. At-scale use cases are focused on predictive maintenance for rail infrastructure and crew and shift optimization. Use cases in pilot phase span passenger flow management, capacity planning, and real-time traffic management.

Use cases at PoC include inventory management, and maintenance co-pilots. As seen in railway undertakings, nascent use cases involve AI-powered digital twins, in this instance for optimizing the design and construction of infrastructure projects.

Passenger experience

In the railway industry, this refers to the overall satisfaction and comfort of individuals using train services, encompassing aspects such as service quality, convenience, amenities, and customer interactions. At-scale use cases focus on revenue management, security, and providing real-time intermodal information. A quarter of the railway companies in the research sample have pursued the use of artificial vision and predictive algorithms that support security. Other use cases, mostly in pilot phase include passenger flow management and content generation.

Support functions

Support functions include essential non-operational activities such as HR, finance, communication, IT, and procurement that contribute to the overall efficiency and effectiveness of railway undertakings and infrastructure managers.

Most use cases are still nascent or in pilot phases such as people analytics, talent training, software development, and using gen AI to quickly access and understand complex documentation.

Implementing AI: The size of the prize

Overall, various AI technologies can support railway companies to better invest, build, plan, and deliver efficient operations and meet passenger needs. To illustrate, for a €5 billion rail company, AI could deliver around €700 million a year in value (Exhibit 3). 2 Different business models exist for the rail industry. While the baseline may vary, the saving percentages are likely to remain similar as use cases can be applied across all types of rail activities. This includes increasing revenue through revenue management solutions and infrastructure capacity use cases, as well as optimizing labor, maintenance, and corporate costs.

Implementation is key for realizing this value. Many use cases can be successfully designed and deployed at scale within 12 to 18 months to realize value. The journey to become a data-driven company, fully integrating analytical or gen AI use cases in ways of working and operating can be challenging. In fact, over 60 percent of companies across industries experience a stall at some point on their digital transformation journey. 3 Only 28 percent of companies succeed in digital journeys, and many do not have a program to oversee their transformation. See, “ How to restart your stalled digital transformation ,” McKinsey, March 6, 2020.

Railway companies can take inspiration from data-driven companies in adjacent industries. What these companies have in common is that they put six building blocks in place that are key to a successful digital and data transformation: strategic roadmap, talent, agile operating model, technology, data, and adoption and scaling. Companies interested in exploring the power of all AI technologies, and those continuing to innovate with AI at an enterprise level, can focus their efforts on these six key components.

Delivering on the promise of AI may not be easy. Many railway companies have not deployed use cases at scale, yet. For those that have, successful deployments are characterized by investment in dedicated capabilities and talent, and the definition of clear objectives—aligned with business priorities—which helped focus investment on a few game-changing use cases. While transformative, AI can bring a new set of risks that may need to be addressed from the beginning. Accordingly, organizations looking to adopt AI would do well to prioritize strong data governance and robust cyber security.

If this seems daunting it is worth remembering that railway companies do not need to act alone. There is a wide ecosystem of partners and vendors with deep technical and business expertise to support this journey.

Raphaëlle Chapuis is consultant in McKinsey’s Montreal office, Leo Melnikov is a partner in the New York Office, and Nicola Sandri is a senior partner in the Milan office.

The authors wish to thank Marwan Dupuis Guillemet, Mary Ryder, and Sina Fahimi for their contributions to this article.

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How to entice travelers to change tack to track

A solo traveler who has been to more than 80 countries says to stay close to home for your first trip alone

  • Seasoned solo traveler Pamela Holt advises first-timers to start with short, local trips.
  • Holt suggests getting involved in community-based events or hobbies for a more immersive experience.
  • Solo traveling is about getting comfortable with yourself and building confidence, she says.

Insider Today

If you're planning your first solo trip, make it quick and close by.

That's according to Pamela Holt, a seasoned solo traveler who visited 80 countries by her 50th birthday. Now 54, Holt has ventured to even more places and hosts a show on Amazon Prime and GoTraveler called "Me, Myself & the World."

The show follows Holt in various destinations as she shares exciting accommodations, activities, and key tips for solo travel .

Traveling solo can feel overwhelming

Holt acknowledges that traveling alone can be daunting and overwhelming for first-timers — especially for those not used to being in new places by themselves.

"When I'm talking to first-time solo travelers , women in particular, they look at me like I'm crazy and they could never do this," Holt said.

But it's all about starting small.

Start with a local trip

"If you're a total first-time solo traveler living in the US, just go away for a night or a weekend and get used to yourself — traveling with yourself, depending on yourself, and your own company," Holt told Business Insider.

For example, according to Holt, Santa Barbara is a great option for Los Angeles residents.

"Or, if you're in Chicago, go to Wisconsin. It's an hour-and-a-half away, and there are quaint little towns that are so different from Chicago," she said. "It'll give you the effect as if you traveled 10 states away."

If an overnight stay feels too intimidating, Holt recommends taking a day trip .

"Travel an hour, start early in the morning, and spend the day there until you would go to bed. Then go home," she said. "Just experience what that is to be a visitor in another location you haven't been to before."

Wherever you go, immerse yourself

Holt recommends participating in activities and events with a built-in community in the destination.

"Try to immerse yourself culturally. Go to a street festival, a concert, or a sporting event," she said.

For those looking to meet people, Holt also suggested signing up for community-based events related to hobbies.

"Whether you're into knitting or jet-skiing, you can instantly find a community that might make you feel a little bit more welcome at that destination," she added.

For those not looking for a social trip, solo travel is an opportunity to catch up on alone time.

"It's all about creating the vision you want and seeking it out," Holt said of solo trips.

And the more you take, the more capable you'll feel.

"If I could break it down, it's really about getting used to being with yourself, trusting yourself, entertaining yourself, and getting comfortable and confident," Holt said.

Watch: This couple ditched their 9 to 5 jobs to make a living traveling the world

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  26. The journey toward AI-enabled railway companies

    The journey to become a data-driven company, fully integrating analytical or gen AI use cases in ways of working and operating can be challenging. In fact, over 60 percent of companies across industries experience a stall at some point on their digital transformation journey. 3 Only 28 percent of companies succeed in digital journeys, and many ...

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    An image of a chain link. It symobilizes a website link url. Copy Link If you're planning your first solo trip, make it quick and close by. That's according to Pamela Holt, a seasoned solo ...