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Saga chief Euan Sutherland resigns as group explores debt reduction

Saga Cruises previews its new ship, ‘Spirit of Adventure’

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Ian Smith , Insurance Correspondent

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The chief executive of Saga, the UK insurance and travel business focused on customers over 50, is leaving the company as it hunts for ways to repair its balance sheet.

Euan Sutherland will be replaced by Mike Hazell, the group’s chief financial officer, who joined the company only last month, Saga said on Tuesday. Sutherland had told the board earlier this year of his intention to step down, it said.

Saga’s shares fell 2 per cent in early trading, and have lost about half of their value over the past three years.

The latest setbacks for the group come after a turbulent few years as the Covid-19 crisis disrupted its cruise and travel business. Demand has recovered, but its insurance division has since suffered from spiralling inflation in the cost of claims.

The group was pursuing a sale of its underwriting unit but failed to agree terms with a prospective buyer and paused the process earlier this year, citing market conditions.

Saga has appointed Lazard to review its options to reduce debt, according to a person familiar with the matter. That would include restarting the sale of the underwriting division, the person said. Sky News reported the Lazard appointment on Monday.

Sutherland said he was proud of what he had achieved at the group, and chair Sir Roger de Haan praised his “enormous contribution” in stabilising the business.

Hazell said he would focus on the group strategy “to maximise the performance of our existing businesses and reduce debt”.

His appointment was announced in September, with the departure of the former chief financial officer James Quinn, who joined the business in 2019. De Haan said at the time that the change was a result of “carefully managed succession planning”.

Saga reported a pre-tax loss of £77.8mn in the six months to July, though it was a sharp improvement on the previous year as its travel and holidays business recovered. The first-half loss was mostly attributable to a £68.1mn impairment to the goodwill of its insurance broking business, reflecting a fall in sales.

The separate underwriting segment reported a combined ratio — claims and expenses as a proportion of premiums — of 136 per cent on Saga’s policies, much worse than the 113 per cent in the previous comparable period. Anything above 100 per cent represents an underwriting loss.

The bigger problem for Saga is the £657mn of net debt on its balance sheet. Reducing leverage has long been a focus for the group, which was under private equity ownership before its 2014 flotation. Sutherland had previously been critical of Saga’s former owners for leaving it “loaded with debt”.

The group has £150mn of senior bonds maturing next May, which it expects to be able to pay from available cash resources. These resources were boosted by a £85mn loan made to the company by De Haan. Saga has a separate £50mn revolving credit facility that has not yet been drawn down.

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Nigel Blanks

Skills, competencies and experience:

Nigel joined Saga in 1985 and spent his formative years working in sales, finance and marketing before joining the commercial side of the business. In 1996, he instigated the purchase of Saga’s first cruise ship which was the catalyst of Saga’s in-house cruise operation. Nigel then spent 10 years working in a commercial and product development capacity across both the Cruise and Tour operating businesses. In 2007, he returned to the Cruise business and in 2015, helped lead the development of Saga’s first purpose-built cruise ship, Spirit of Discovery. He took over the role of Chief Operating Officer in 2018 and in 2021, was appointed as CEO of Saga Cruise.

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John Constable

John was appointed CEO for Saga Travel Group in January 2022, having been CEO of Titan Travel since July 2021. Prior to Saga, John was Executive Group General Manager of Helloworld, one of the largest travel distributors in Australia and New Zealand, following five years as the Global CEO of STA Travel. John also held senior roles within TUI UK and Austravel. John is an established leader in the travel industry and brings a wealth of sector knowledge and leadership experience.

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Jerry Toher

Jerry joined Saga on 1 September 2022 as CEO of Saga Money. Jerry is pivotal in delivering Saga’s planned acceleration of its Money business, focused on attracting new customers and driving growth through new, and existing, products. Jerry has previously worked at businesses including Royal London, Homeserve, Royal Bank of Scotland and Egg.

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Michael O'Donohue

Michael was appointed as Chief Data Officer on 3 October 2022 and is focused on realising the potential in the way Saga uses customer insight to enhance its commercial value. Michael joined from Camelot, the operator of the National Lottery, where he was Chief Data Officer. He has also held senior positions with Centrica and Tesco, having previously been a consultant with McKinsey and Company.

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Roisin Mackenzie

Roisin was appointed Chief People Officer in December 2023, after holding several senior roles within Saga. With over 15 years of multi-discipline and sector HR experience, Roisin is focused on strengthening our culture and enabling the delivery of the business strategy by creating an exceptional colleague experience and putting the customer at the heart of what we do.

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David Palmer

David joined Saga in March 2023 as Chief Information Officer. David brings 30 years of experience in technology, digital and change leadership spanning retail, travel, financial services and manufacturing. He has held senior roles with Kingfisher, Home Retail Group and Avery Dennison.

UK's Saga appoints finance chief Hazell new CEO as Sutherland steps down

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Spirit of Adventure

Spirit of Adventure cruise ship

Cruise line Saga Ocean Cruises (Saga Cruises)

  • Portsmouth UK (England)
  • Dover (England)

Spirit of Adventure current position

Spirit of Adventure current location is at North East Atlantic Ocean (coordinates 44.31243 N / -9.20364 W) cruising at speed of 15.1 kn (28 km/h | 17 mph) en route to GB PME>GI GIB. The AIS position was reported 6 minutes ago.

Current itinerary of Spirit of Adventure

Spirit of Adventure current cruise is 15 days, round-trip Flavours of the Mediterranean . The itinerary starts on 04 Mar, 2024 and ends on 19 Mar, 2024 .

Specifications of Spirit of Adventure

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Spirit of Adventure Itineraries

Spirit of adventure review, review of spirit of adventure.

The 2020-built/2021-inaugurated MS Spirit of Adventure cruise ship is the second of two identical polar expedition vessels built for Saga Cruises at Meyer Werft's shipyard in Papenburg Germany . Spirit of Adventure (delivered in August 2020/inaugurated in July 2021) has one sistership - Spirit of Discovery (delivered in June 2019).

MS Spirit of Adventure cruise ship (Saga Cruises)

The vessel (IMO number 9818084) is UK- flagged (MMSI 232026551) and registered in London .

Saga Cruises is a UK company, a division of Saga Group. With the purchase of Saga Rose (former NCL ship MS Sagafjord), in 1997 Saga Holidays started passenger shipping operations under the brand name "Saga Cruises". Unlike Saga's old fleet ( Saga Sapphire/now Blue Sapphire and Saga Pearl 2 ), the new liners are fully owned by Saga Group and replaced the two chartered vessels (Sapphire, Pearl 2).

Saga Spirit of Adventure ship

The vessel is owned by Saga Group and operated by the UK-based cruise company (via Saga Holidays) exclusively. The shipowner Saga plc is a British travel company and cruise brand targeting mainly UK travelers in the 50+ age group. Saga UK annually serves around 2,7 million customers. The company is LSE-listed (on London Stock Exchange) under the stock symbol (ticker) SAGA.

Decks and Cabins

Saga Spirit of Adventure staterooms (554 total) are all with step-out balconies, which also means that the ship has no Inside cabins. Cabin categories include Standard Balcony, Deluxe Balcony, Midship Suites and larger Panorama Suites. More than 100 "single cabins" are specifically designed for solo travellers (can be booked with single occupancy rates), which is approx 20% of the ship's capacity.

Saga Spirit of Adventure cruise ship cabin

Staterooms as decors and colour schemes are in three styles. First group's design features garden-like elements with light timbers, pastel-green colours, beautifully embroidered fabrics. Second group's design incorporates the more sophisticated grey with a dark-timber scheme, with pink-orange accented furnishings and carpet and upholstered headboard. Third group's colours are most calming, in neutral sunset tones with burnt oranges.

All cabins offer as standard (complimentary) amenities smart HDTV (infotainment system - Internet, on-demand movies, ship info channel, real-time camera views from the Bridge), direct-dial phone, large wardrobe, electronic safe box (in the closet), hotel-type beds (two twins, convertible double beds or fixed double beds with headboards), luxury bedding and pillows, bedside cabinets, wall-mounted reading lamps, mirrored dressing table (writing desk with a chair and magnifying mirror), separate lounge area (low table with two comfortable armchairs), en-suite bathroom (WC, glass shower, single-sink vanity with under sink storage), private step-out balcony (with table and deckchairs), individually controlled air-conditioning, LED lighting, keycard room access.

The boat has 14 decks , of which 10 are passenger-accessible and 6 are with cabins.

Shipboard dining and entertainment options

Spirit of Adventure has 4 restaurants (3x specialty, 1x Dining Room), several bars and lounges (indoor and outdoor), wellness complex (Fitness, Spa, Hydrotherapy Pool, 5x treatment rooms, 2x Saunas, Steam Room, Beauty Salon, Sports Court), Boutique Shop (jewellery, perfumes, clothing, special occasion gifts, confectionary), Library, Lobby area (Reception, Tour Desk), 2 swimming pools (indoor and outdoor), Promenade Deck (wraparound), Sun Deck (with comfortable seating, outdoor gym equipment), laundrettes (on all cabin decks). The ship has all 6 elevators (2 clusters of 3 lifts).

"Saga Adventure" ship features all-balcony staterooms, modern hotel amenities, British-style themed onboard activities, professional and traditionally attentive service. There is a choice of dining experiences, bars and entertainment venues, including speciality (one of which Asian, serving complimentary wines), outdoor Lido Deck (with open-air/alfresco dining space), Saga's signature Britannia Lounge, theatre lounge, central hub (named "The Living Room").

Saga Cruises new ship (Spa pool)

The Living Room is a midship lounge with floor-ceiling windows, comfortable modern seating (3-seater sofas, lounge chairs). Living Room's cafe bar doubles as patisserie during the day (serving gelato ice-cream, premium coffee and fresh-baked cakes) and as speciality cocktail bar in the evenings. The design features a sculptural grand staircase and full-height artworks.

The cruise liner also has a modern wellness complex and 2 swimming pools (outdoor and indoor). The Spa complex consists of Beauty Salon, Hydrotherapy Pool, Salt-Steam Room, Saunas (one is infrared), 5 treatment rooms (for massages, latest beauty treatments and therapies). Library Lounge offers coffee and fresh cakes and one of the best-stocked book collections at sea. The 444-seat Playhouse Theatre has tiered seating and hosts grand-scale evening show productions, cinema screenings, live music performances.

The ship's team of Executive Chefs serves the all 5 onboard restaurants. Grand Dining Room (main restaurant) serves the best of British-influenced cuisine specialties. The chefs use locally produced food sources (based on cruise itinerary/destination) and create menus of ever-changing dishes. Passengers are able to make a reservation and eat in any of the other 4 restaurants at no extra cost. House wines from the ship's cellar are complimentary and served in every restaurant.

On Lido Deck is The Verandah Restaurant that consists of Bar and Grill with separate indoor and outdoor seating areas. These are actually two restaurants combined into one, with self-service buffet lunch and waiter-served dinner. Open-kitchen allows passengers to watch ship's chefs preparing the food during their galley (kitchen) show.

Saga Cruises new ship (The Verandah restaurant)

Khukuri House is an Italian restaurant with Nepalese cuisine, traditional artwork, room dividers (Dhaka fabrics), hidden lighting. Most tables are 2-seat (combined into 4-seat clusters) plus 4-seat tables with sofas and armchairs (by the floor-ceiling windows).

The Amalfi is a sophisticated Italian restaurant providing an authentic dining experience. Its design features 4-colour tiled flooring, floor-ceiling lighted wine cabinets, up-lit screens, red leather chairs.

In June 2018, Saga Cruises signed a partnership deal with Jools Holland (English pianist, singer, BBC TV presenter) for "The Club by Jools" steakhouse restaurant. By the 5-year partnership deal (until 2024), at the Jools restaurant will be performed live music and its bar will be designed like a cabaret lounge from the 1950s. The dinner-only restaurant's menu features classic steaks (fillet, T-bone, ribeye, tomahawk steaks), live music performances (by resident and guest musicians) and premium cocktails.

Itineraries

Saga Spirit of Adventure itinerary program is based on roundtrips from two UK homeports ( Dover and Southampton ) and was planned to start with the Maiden Voyage from Dover leaving August 21, 2020. The 17-day Baltic Sea voyage featured an overnight in St Petersburg Russia and also visiting Stockholm Sweden , Copenhagen Denmark , Visby Sweden , Tallinn Estonia , Aalborg Denmark . Other scheduled for the inaugural 2020 season (and eventually cancelled) itineraries included:

  • "The Inaugural Cruise" (August 21 from Dover) - prices started from GBP 4700 pp.
  • "This Sceptred Isle" (September 7 from Dover) - from GBP 3470 pp.
  • "A Norwegian Canvas" (September 21 from Dover) - from GBP 1510 pp.
  • "A Taste of France and Spain" (September 28 from Dover) - from GBP 2710 pp.
  • "Tales from the Ancient Mediterranean " (October 10 from Southampton) - from GBP 5180 pp.
  • "Stars of the Canaries" (November 1/Southampton) - from GBP 2670 pp.
  • "Rhythm of the Caribbean" (November 15/Southampton) - from GBP 6670 pp.
  • "Christmas Sights of Amsterdam " (December 16/Southampton) - from GBP 750 pp.
  • "Canary Island Christmas" (December 20/Southampton) - from GBP 3750 pp.

Due to COVID-related construction delays (shipyard closures), the ship's inaugural cruise was rescheduled several times - and eventually planned for July 26, 2021. However, the Maiden Voyage had to be amended due to Scotland's continuing lockdown restrictions (enforced through August 9, 2021).

  • Departing from London-Tilbury England , from the itinerary were excluded all the Scottish ports ( Newhaven-Edinburgh , Kirkwall Orkney Island , Dundee , Ullapool , St Kilda , Greenock-Glasgow ) and replaced with Belfast , Newcastle upon Tyne , scenic cruising (off Isle of Man ), Holyhead (Isle of Anglesey, Wales) , Liverpool , Bristol , scenic cruising (Isles of Scilly), and Falmouth , returning to London-Tilbury on August 10.
  • The naming ceremony (in Portsmouth England ) was also rescheduled - for July 19.
  • Strangely, the ship's first cruise (officially opened for booking) was departure August 29. The 15-night "Postcards from the Baltic: August" itinerary (Dover roundtrip) included ports in Sweden (Goteborg-Gothenburg, Stockholm), Finland (Helsinki), Russia (St Petersburg), Estonia (Tallinn), Denmark (Copenhagen, Skagen) and Norway (Oslo). Prices ranged between GBP 4157 per person (EUR 4850 / USD 5726) for a Standard Twin cabin with double occupancy, and up to GBP 8204 pp (EUR 9572 / USD 11300) for a Midship Suite with double occupancy.

Like the sistership Discovery, Saga Adventure will be also operated on polar cruises to European and Canadian Arctic regions, as well as on Antarctica cruises with departures from South American ports. Traditionally for Saga, the new liner offers roundtrips from UK ports and fly-cruise deals.

Saga Cruises' new ships are operated with all-inclusive package deals. Fares include unlimited (shipboard-served) house spirits, beers, wine (by the glass) and soft drinks. Packages also include:

  • UK travel package (to/from departure port), Shuttle bus transfer (to the nearest downtown from homeport)
  • Onboard gratuities, Porterage
  • Onboard Welcome cocktail party
  • All onboard meals, afternoon tea, live entertainment
  • Unlimited tea and coffee (selected ship venues)
  • 24-hour room service
  • premium service (2 staff members for 3 passengers)

Spirit of Adventure - user reviews and comments

Photos of spirit of adventure.

Saga Spirit of Adventure ship

Spirit of Adventure ship related cruise news

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Saga's Spirit of Adventure cruise ship calls at Port Tyne for the first time

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Other Saga Ocean Cruises cruise ships

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Spirit of Adventure Wiki

For the new ship series, Saga employed the designer company SMC Design, which has extensive experience with cruise vessel design. Among SMC Design's customers are also P&O UK (Sindhu / Indian restaurant), Viking Ocean Cruises (Explorers Lounge), NCL (Mandara Spa).

In early-March 2019, Saga Cruises announced that its newbuilds (the sisterships Adventure and Discovery ) are all-inclusive liners. This means that Saga Group's cruise fares are inclusive of specialty restaurant dining, drinks (wine, beer, house spirits, soft drinks), 24-hour room service, Wi-Fi, gratuities, transfer (chauffeur service to/from homeport for cruise passengers based within 250 mi / 402 km distance). Shore excursions remain optional and at additional cost. The cruise company offers complimentary shuttle bus services in all ports where the town/city is over 0,5 km from the ship.

Saga Spirit of Adventure ship

The vessel's construction started on March 27, 2019, with the steel-cutting ceremony at Meyer Werft's Papenburg shipyard . The vessel's keel-laying ceremony was held on June 3, 2019, and attended by Robin Shaw (Saga Travel's CEO). The ship's inauguration was planned for August 2020. During the keel-laying, a special-edition coin was positioned under the hull's first block. The coin was stamped with the vessel's name, the keel-laying date and the lettering S715 (the newbuild's identification marker during the construction period). The process involves assembling a total of 54 blocks (hull and superstructure).

Next timelapse video shows some phases of the vessel's construction process .

The vessel is UK- flagged (MMSI number 232026551) and registered in Southampton . The liner was initially scheduled for launch in July 2020, and the naming ceremony was planned for August 19 (to be held in Portsmouth England ). However, as the global Coronavirus crisis affected the shipbuilder's activities, in early-April, Saga Plc announced that the delivery from Meyer Werft will be delayed, but still taking place within the next 12 months.

The vessel was launched (floated out from drydock / covered building dock I / Hall 5) on July 24, 2020. In the afternoon, the funnel was fitted (by a crane) then the vessel was moored at the outfitting pier. The launch ceremony was attended by Nigel Blanks (Saga Cruises' Managing Director).

In August 30-31, 2020, was completed Spirit of Adventure's conveyance (along Ems River) from Meyer Werft's Papenburg Shipyard to Emden Germany , from where started the planned North Sea trials.

The cruise ship was officially delivered to Saga Cruises by Meyer Werft on September 29, 2020, in Emden Germany . The ceremony was attended by Thomas Weigend (Meyer Werft's Managing Director) and Nigel Blanks (Saga's Managing Director). Saga also announced the extension of Spirit of Adventure's canceled voyages through February 4, 2021, with the Inaugural Cruise rescheduled for February 19. Spirit of Discovery 's departures were rescheduled to start on March 8, 2021.

Next table shows SAGA Adventure ship's Maiden Voyage in 2021. The 15-day ex-UK itinerary was themed "Postcards from the Baltic August" and priced from GBP 4157 (EUR 4824 / USD 5880) per person with double occupancy.

In mid-June 2021 SAGA Cruises Ltd announced the names of its cruise ship Captains - Darin Bowland (Spirit of Discovery) and Jason Ikiadis (Spirit of Adventure). Bowland (starting in 1985) was previously employed by RCG-Royal Caribbean Group and Carnival Corporation ( HAL-Holland America Line 's ship Zaandam ). Ikiadis (starting in 1984) was previously employed by RCG ( Azamara 's ship Journey ) and TUI ( Marella 's ships Discovery and Discovery 2 ).

On June 22, 2021, SAGA announced Spirit of Adventure's Godmother - Commodore Inga Jane Kennedy (1962-born in Aberdeen Scotland  nurse and British Royal Navy officer). "Commodore" is a Royal Navy rank (above captain, below rear admiral) and has NATO ranking code OF-6. Commodore Kennedy is also appointed CBE (Most Excellent Order of the British Empire), QHNS (Queen`s Honorary Nursing Sister), and QARNNS (Queen Alexandra's Royal Naval Nursing Service/Matron-in-Chief between 2015-2017).

  • Her military career started in 1987 (Royal Naval Reserve). Between 1998-2000 she served in the Royal Naval Hospital Gibraltar (as Senior Midwife).
  • In 2000-2005 served the QARNNS.
  • In 2011 she was promoted to Captain, and in 2015 to Commodore.
  • In 2012 she was appointed "Honorary Nursing Sister" (QHNS).
  • Between 2015-2017 she served as Inspector General of DMS (Defence Medical Services/within the UK's Ministry of Defence) being responsible for inspecting the medical departments across the UK's armed forces (ships and land-based facilities).
  • In 2017, she was appointed Head of the Royal Naval Medical Service, Naval Medical Director-General, and Commander (CBE).

The ship's official christening ceremony was held in Portsmouth on July 20, 2021, scheduled to coincide with "Freedom Day". 

The Maiden Voyage is currently planned to depart from London-Tilbury on July 26, 2021. The 16-day itinerary (Around Britain/July 2-Aug 10) included as destinations/ports Isle of Man (Douglas) ,  Newcastle ,  Belfast ,  Liverpool ,  Holyhead (Isle of Anglesey, Wales) ,  Lundy Island ,  Bristol , Cornwall coastal cruising, Scilly Isles, and Falmouth .

Inaugural cruise itineraries 2020-2021 (CANCELLED)

The Maiden Voyage was originally scheduled for August 21, 2020 (themed "The Inaugural Cruise"). The following tables show the liner's inaugural itineraries in 2020-2021. However, due to the COVID pandemic, the shipyard's operations were severely impacted and the vessel's completion/delivery was delayed.

The Inaugural Cruise's date was first rescheduled for November 5, 2020, then (in late-September 2020) for the following dates in 2021 - February 19, May 5, June 26, and eventually for August 29.

(2020) The 17-day "Inaugural Cruise" was priced from GBP 4700 pp (USD 6150 / EUR 5540) based on double occupancy Standard Balcony cabin rates.

(2020) 14-day inaugural British Isles itinerary (This Sceptred Isle) - from GBP 4015 pp

(2020) 7-day inaugural Norway Fjords itinerary (A Norwegian Canvas Dover) - from GBP 2070 pp

(2020) 12-day repositioning cruise Dover to Southampton (A Taste of France and Spain) - from GBP 3535 pp

(2020) 22-day inaugural Mediterranean itinerary (Tales from the Ancient Mediterranean) - from GBP 5930 pp

(2020) 14-day inaugural Canary Islands itinerary (Stars of the Canaries) - from GBP 3050 pp

(2020) 31-day inaugural Caribbean cruise roundtrip from UK itinerary (Rhythm of the Caribbean) - from GBP 7120 pp

(2020) 4-day inaugural mini-cruise (Christmas Sights of Amsterdam) - from GBP 925 pp

For all cancelled 2020-2021 Saga Spirit of Adventure cruises see at the ship's CruiseMinus page .

(2021/rescheduled and cancelled MAIDEN VOYAGE ) 16-day "A Norwegian Aurora" (Norway Fjords itinerary).

(2021/rescheduled and cancelled MAIDEN VOYAGE ) 15-day "Grandeur of the Baltic" (Baltic Capitals itinerary).

(2021/rescheduled and cancelled MAIDEN VOYAGE ) 15-day "Fjordland Focus" itinerary

Saga Holidays and Titan Travel to be combined

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The operations of Saga Holidays and Titan Travel are to be combined.

The group said it was restructuring its tour operations “to deliver growth and create lower-cost, more agile, customer-focused business, ready for resumption of international travel”.

The over-50s specialist disclosed last week that it will be working with “a smaller” number of agents to enable it to “build stronger relationships” with those partners.  Titan later said the trade is “part of our recovery” .

In a trading update today, Saga said: “Our tour operations business – comprising Saga Holidays and Titan Travel – like the rest of the market, has been significantly impacted by Covid-19.

“We are completing the restructuring of our tour operations business to position ourselves for growth and create a lower-cost, more agile and dynamic operation which is focused on the changing needs of our customers.

“We are combining the operations of Saga Holidays and Titan Travel. This will maximise efficiency in touring, where the product offerings are highly complementary, and we will create a new hotel stay proposition to be launched later in 2022.”

Saga has previously been reported to be seeking the sale of Titan Travel, both in January 2020 and March 2019 .

Management of the over-50s company’s river cruise operation is also being moved to ocean cruise.

“These actions place us in a strong position as travel restrictions ease and pent-up customer demand builds,” Saga said.

“By initiating these changes, we expect to incur ‘below the line’ restructuring costs in the range of £10-15 million in the year ended 31 January 2022, with around two-thirds of this amount relating to impairments of IT assets which are non-cash in nature.”

Saga’s cruise arm is on course to report pre-tax losses of up to £50 million as its travel businesses continued to be affected by the pandemic.

However, company said cruise generated positive earnings [ebitda] in the second half of 2021, with a “strong” load factor of 68%.

Issuing the trading update for the period from August 1, 2021 to January 26 this year, Saga said the underlying loss before tax for its cruise division is expected to be £45-£50 million after ship depreciation and financing costs.

The company reported strong 2022-23 cruise bookings, with a load factor of 86% for the first half and 73% for the full year.

Saga said: “Given underlying disruption and restrictions in travel through the second half, the group is expected to make a small underlying loss before tax for 2021-22.

“Although mindful of potential for continued uncertainty, we expect to return to profit in 2022-23.”

A full strategic update will be included with Saga’s preliminary results announcement on March 23.

Group chief executive Euan Sutherland said: “Saga has delivered a successful second half of the financial year with our Insurance business remaining in growth and delivering positive momentum across all key metrics, while our cruise ships resumed their international itineraries.

“With a stronger Insurance business and progress being made in transforming our travel business, our turnaround strategy is working well.

“While Omicron has impacted travel bookings through December and January, our outlook for cruise in 2022-23 and beyond is positive.

“We approach the future with confidence, having demonstrated our ability to manage our way through recent challenges.

“We remain confident that the strength of our brand, our management team and our strengthened financial position will now allow us to return the business to sustainable growth, creating long-term value for our stakeholders.”

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saga travel wikipedia

Saga [dead link] (佐賀) is the eponymous capital of Saga prefecture on the Japanese island of Kyushu . Most travelers seem to pass by on their way to Nagasaki, but the city does have its share of worthwhile sites if you take the time to stop by and explore.

Understand [ edit ]

Get in [ edit ].

Map

By plane [ edit ]

Saga Airport is small but has daily flights to Tokyo (Haneda) and Osaka (Itami). From the city it takes about 30mins by bus and costs ¥600.

Buses also connect Fukuoka Airport to Saga (70 minutes, ¥1000). This option to travel via Fukuoka is much more practical for most travelers, because there are a wider variety of connections.

By train [ edit ]

Saga is a stop on the JR Nagasaki Line.

Limited express train services run from Hakata station in Fukuoka twice each hour (usually :02 and :22 past the hour), including the Kamome and Midori train services. Trains run directly to Saga in about 40 minutes at a cost of ¥2300. It is best to get the return ticket, as it costs the same amount but you save yourself the trouble of having to purchase another ticket to get back to Fukuoka. Even if it is unused, it doesn't hurt to get it as it doesn't cost you any extra.

Local trains from Hakata cost only ¥1080, but you will have to change trains in Tosu and the travel time will be about 75 minutes or more, depending on the timing of the connection.

From Nagasaki to Saga it takes 75-90 minutes on the limited express (¥3740), or about 2½ hours on the local service (¥2070). From Sasebo it is about 65 minutes by limited express (¥2470) or about 100 minutes by local (¥1250).

By car [ edit ]

From Fukuoka , simply drive south on Route 263 to reach Saga. From the east and west, the Nagasaki Expressway travels directly through the city. Take the exit for Route 263 South to go towards Saga Station and the city center.

By bus [ edit ]

Nishitetsu Bus operates buses from Nishitetsu Tenjin Bus Terminal (Tenjin Station) in Fukuoka . If you're traveling from Nagoya or Osaka , there are highway buses to Nishitetsu Tenjin Bus Terminal and from there you can transfer to one of the Saga-bound buses.

By boat [ edit ]

Get around [ edit ].

Visitors often come just to visit Saga Castle on their way to other places. For that, you can just walk. There are plenty of other minor sites in the same area. A lot of Saga's sites, such as Furuyu Onsen, its World Heritage Naval port, etc. are best reached by bus or car. All bus routes in the city connect at the bus center, which is adjacent to Saga Station.

See [ edit ]

  • 33.245744 130.302153 1 Saga Castle ( 佐賀城 ) ( 10 minute bus ride from Saga Station ). The original Saga Castle was built in 1608 by the Lord Nabeshima Naoshige. The castle suffered repeated fires over the centuries before eventually being torn down. One of the gates survived all of this and has been listed as an Important Cultural Property. In 2004 the castle's honmaru palace was rebuilt. It is now the Saga Castle Museum of History. It offers excellent free English audio guides. Entry by donation, castle grounds free .  
  • 33.266212 130.280965 2 Kono Park ( 神野公園, kōno-kōen ). Kono Park is home to a lovely Japanese garden complete with teahouse called the Kakurin-tei sitting along the central pond. The southern end contains a small amusement park for children.  
  • 33.254106 130.306574 3 Saga City History and Folk Museum ( 佐賀市歴史民俗館, sagashi rekishi minzokukan ). A unique museum that features many preserved historic buildings. Visitors can enter the buildings and learn about the families that lived there and in turn learn more about the history of Saga City.  
  • 33.2524 130.2982 4 Saga Balloon Museum ( 佐賀バルーンミュージアム ). 10:00-17:00 . A new museum all about hot air balloons and competitions. It has interactive exhibits and a small theatre. ¥500 . ( updated Feb 2018 )
  • 33.316944 130.274 5 Hizen Provincial Capital Ruins ( 肥前国庁跡, hizen kokuchō ato ). 9:00-17:00, Closed Mon . Free .  
  • 33.215 130.361944 6 Chikugo River Lift Bridge ( 筑後川昇開橋, Chikugo-gawa shōkaikyō ). This bridge was part of a train line that is no longer used. Visitors can now walk across it from Saga Prefecture to Fukuoka Prefecture and back. If you arrive at the right time, you may see the middle of the bridge lifted. ( updated Feb 2018 )
  • 33.207733 130.340116 7 Mietsu Naval Dock ( 三重津海軍所跡 ), 446-1, Hayatsue, Oaza, Kawasoe-machi , ☏ +81 95-234-9455 . During the days when Nagasaki served as the only port open to the outside world, the Saga Domain owned and was in charge of protecting the port. With that, they were the only domain that received information from and about other countries, including discoveries and advancements in science and technology. The naval docks were established in Saga to begin producing Western-style ships and forming Japan's first Western-style navy. The dock here was an important part of Japan's modernization on the shipbuilding and naval front and is inscribed as one of the World Heritage Sites that make up the Sites of Japan's Meiji Industrial Revolution. ( updated Jun 2016 )
  • 33.1738 130.2703 8 Higatayoka Park ( 干潟よか公園 ). A park on the coast of the Ariake Sea where visitors can see native flora and fauna up close and through provided binoculars. Most famous are the mudskippers that hop around on the mudflats, and the shichimensō, a plant that turns deep red in November. It's also a popular spot for birders, as many shorebirds stop here during migration. The park also has a charming Saga-themed playground. ( updated Feb 2018 )
  • 33.329786 130.308464 9 Xu Fu Chojukan Museum and Herb Garden ( 徐福長寿館 ). 09:00-17:00 . Xu Fu came to Japan from China during the Qin Dynasty in order to find an elixer that could make a human immortal. The leader of the Qin wanted desperately to find a way to avoid death. Xu Fu was sent on two missions but he never returned from the second mission and it is said that on that mission he landed in Japan. The museum has information about him and various legends associated with him and outside is an herb garden with over 500 different herbs. ¥300 . ( updated Jul 2016 )
  • 33.337644 130.262403 10 Kyoseki Park ( 巨石パーク ), ☏ +81 95-264-2818 . 09:00-17:00 . A large park filled with gigantic boulders, each with its own name and story behind it. Many are in interesting and unique positions. It's a popular place for day-hikers. The trail around the boulders takes about an hour to complete, so it's a nice place to enjoy at your own pace. Free . ( updated Jul 2016 )

Do [ edit ]

saga travel wikipedia

  • 33.25309 130.24547 2 Saga International Balloon Fiesta ( 佐賀インターナショナルバルーンフェスタ Saga Intānashonaru Barūn Fesuta ) ( outside Saga City, along the Kase River; stop at the temporary Balloon Saga Station on the JR Nagasaki Main Line ). every year in the beginning of november .  

Buy [ edit ]

  • 33.252136 130.31879 1 Mallage Saga ( モラージュ佐賀 ). A large shopping mall with many clothing stores and a cinema, just a short walk from Saga Station. ( updated Jul 2016 )

Eat [ edit ]

  • 33.261582 130.303255 1 Kira ( 季楽 ), ☏ +81 95-228-4132 . Lunch 11:00-15:00, dinner 17:00-22:00 (last order 1 hour before closing) . The restaurant that is famous for serving Saga beef ( saga-gyu ) dishes. ( updated Jul 2016 )
  • 33.2649 130.2969 2 Kitajima Marubolo . 09:00-20:00 . Kitajima sells marubolo and other sweets. Marubolo (丸ぼうろ) is a cookie-shaped cake, and is a Saga specialty. These cakes can be found in a number of other tourist locations, as well. ( updated Feb 2018 )

Drink [ edit ]

  • 33.261074 130.300855 1 Cron , Saga City-Aikei machi ( a 5-10 minute walk from the station ). 19:00-late . A cool little sports bar run by a guy called Yuji. Premier League and Champions League are on the big screens. English is spoken, and there is often a foreign presence there. Beer is cheap and the atmosphere is good. 450y a beer .  

Sleep [ edit ]

  • 33.249592 130.295859 1 New Otani Saga ( ホテルニューオータニ佐賀 ), ☏ +81 95-223-1111 . Saga's branch of the upscale Otani Hotel chain. ( updated Jul 2016 )
  • 33.260566 130.295866 2 Hotel Grande Hagakure ( ホテル グランデ はがくれ ). Check-in: 15:00 , check-out: 10:00 . Rooms from ¥9000 . ( updated Jul 2016 )
  • 33.262113 130.297197 3 Saga City Hotel ( サガシティホテル ), ☏ +81 95-240-0100 . Singles from ¥4400 . ( updated Jul 2016 )

Go next [ edit ]

The city is centrally-located within the prefecture, so it serves as a good base to visit nearly anywhere in the prefecture. It is also possible to use as base to go beyond to Nagasaki or Fukuoka .

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Loss of personal property

I lost my reading glasses on holiday and made a claim for replacement on return. I completed form for loss of personal property which asked for about 4 items as proof. I provided two items- receipt and glasses prescription. My claim was declined because I didn't provide a police report. If a police report is essential for loss of property then it should be stated on the policy.

Date of experience : 08 February 2024

Reply from Saga Travel

Hi Patricia, Thanks so much for providing your review of your experiences. We're very sorry to read about your disappointment in the claims process. If you can, please chat with our colleagues in our Insurance division, by going to www.saga.co.uk/chat and one of the team will be able to assist you with your concerns. Best Wishes, Nick Saga Travel

You can't book via a travel agent.

The booking itself wasn't the real problem although I much prefer to be able to go through a travel agent so you can talk face to face with someone who understands the options and quirks of a particular holiday. The real problem was then trying to check in online which turned out to be very difficult despite 3 or 4 calls to each of the outward and return flight operators and a couple to Saga itself. I won't book with Saga again unless I can do so via a travel agent.

Date of experience : 29 February 2024

Delighted with our Borneo experience

Well organised and well communicated. Great guides, who stage managed a wide variety of experiences. Plans and expectations for each day were explained the night before, and pretty well all hopes were fulfilled. Our was a small group, aged 60-80; early starts and late finishes meant long tiring days, but new experiences were all appreciated. The quality of accommodation varied, with a couple of excellent hotels at beginning and end, and the rest as one might expect in remote areas, though labelling the ‘resort’ on the Kinabatangan River as 2 stars was probably gilding the lily, however nice the young staff were. Meals also were variable in quality, but again as expected. We were delighted with our experience overall, and thoroughly recommend this tour.

Date of experience : 22 February 2024

Hi Ian, Thanks for taking the time to share your feedback. We do appreciate all of your very valuable suggestions and comments as these help us to continually identify areas for improvement. We're so pleased that you enjoyed the trip overall and we look forward to you joining us again, Best Wishes, Nick Saga Travel

Total confidence in this company

Total confidence in this company We are an old couple and appreciate the human voice ! Rather than booking online Rebecca was lovely and very patient with us

Date of experience : 03 March 2024

Hi Roger, Thanks so much for taking the time to share your feedback. We're delighted to hear that Rebecca was able to answer all your questions and help you confirm your booking. We hope you have a wonderful holiday, Best Wishes, Nick Saga Travel

Price confusion

Booked when price for our chosen date for trip to Puglia showed as £1835, but there was no option at that price and ended up paying £160 pp more...later that day had a Web chat about the issue and promise of possible solution but have heard no more....after recommendation from friends,we are disappointed with our experience on this occasion.... the price online has now been changed with an explanation about airline prices being "live", altho no other holidays seem to have this note! Had booked trip of lifetime to Canada with Saga previous day with no issues and excellent service.

Date of experience : 20 February 2024

Hi Hazel, Thanks for sharing your feedback. We're really sorry to hear about your disappointment with the prices. All of our bookings are subject to availability and occasionally flight prices will fluctuate depending on demand and availability. We understand that our sales team are aware of your booking, are investigating further and will be in contact with you directly to address your concerns. We do hope that we can restore your faith in us and that you have a great holiday, Best Wishes, Nick Saga Travel

Wild india 2024

Overall, good trip but too much travelling although we should have done more research. Titan rep, Yaju was brilliant and very knowledgeable. Safari lodges very good. We were separated on flights both ways which is not good on long journey. Overall would recommend.

Date of experience : 14 February 2024

Hi Alison, Thanks for taking the time to share your review. We're really pleased to hear that you enjoyed your trip. Your suggestions will be passed to our products team for their information and review. We look forward to you joining us again, Best Wishes, Nick Saga Travel

Ease of booking

Ease of booking, helpful agent.lt would be nice to lower your prices and be more competitive. A better choice for solo travellers.

Hi Elizabeth, Thanks for sharing your feedback. We're really pleased to hear that our agents were able to help you confirm your booking and we hope you have a wonderful holiday, Best Wishes, Nick Saga Travel

Holiday Booking

Could not book my holiday on line. Took ages for my call to be answered. When it was, very friendly and helpful. Would be great if they asked the medical questions re insurance at the time of booking, otherwise, another lengthy wait on the phone.

Hi Peter, Thanks for sharing your review and your suggestions. We do appreciate your comments as these help us to continually improve. We hope you have a wonderful holiday, Best Wishes, Nick Saga Travel

Great trip to India- just one issue

Had a wonderful trip to India, the Great Rail Journey, 15 nights. The experience was incredible with a great guide, Rahi Raza Khan who, as well as being very knowledgeable and kind, dealt with lots of changes, road and rail closures - changes to the planned itinerary. The only thing that really should change is the train bookings, should be done so that couples are seated together, caused some issues but for long journeys is an essential. Thanks Rahi

Date of experience : 06 February 2024

Hi Kim, Thanks for sharing your review of your experiences. We're delighted to hear that Rahi and the team looked after you all so well and that you had a great time. Your comments regarding the rail seating will be passed back to our destinations team for their information and review. We look forward to you joining us again, Best Wishes, Nick Saga Travel

Great service…

Looked after me very well understood and answered all questions well. It was a pleasure dealing with them

Date of experience : 27 February 2024

Hi Patrick, Thanks for sharing your review of your booking experience. We're so pleased to hear that our agents were able to help you confirm your booking and we hope you have a wonderful holiday, Best Wishes, Nick Saga Travel

Checkout sagainsurance on trustpilot

Saga going down the pan judging by earlier reviews. Its VERY easy to BUY Saga insurance and services, hence all the five star reviews, claiming and quality of service is another matter. Please checkout sagainsurance elswhere on Trustpilot and you will see other reviews not so glowing

Hi Keith, Thanks so much for providing your review of your experiences. We're very sorry to read about your disappointment in the insurance process. If you can, please chat with our colleagues in our Insurance division, by going to www.saga.co.uk/chat and one of the team will be able to assist you with your concerns. Best Wishes, Nick Saga Travel Best Wishes

Received a very good service on the…

Received a very good service on the phone when booking my holiday. Haven’t been with Saga before and hope the good service will continue on holiday.

Hi, Thanks for sharing your review of your booking experience. We're so pleased to hear that our agents were able to help you confirm your booking and we hope you have a wonderful holiday, Best Wishes, Nick Saga Travel

A very helpful lady Rita

A very helpful lady Rita, who was patient & provided all the information I required.

Hi Margaret, Thanks for sharing your feedback. We're so pleased that Rita was able to help you confirm your booking and we hope you have a great holiday, Best Wishes, Nick Saga Travel

CUSTOMER SERVICE WITH JAY AT SAGA

I have experienced customer service from both sides of the provider/customer viewpoint. We have just finished making a first time booking of a cruise with SAGA CRUISES. We spoke with JAY yesterday who arranged to phone us back today at a specific time. Which he did. Rarely have I had such a professional and personable, not to mention an attractive sense of humour in an advisor. We hope that our cruise reflects the initial and that important first contact we had today. Well done Saga..Well done Jay. P.S. TO SAGA suggest a different room for your meetings rather than with customer advisors. PS TO JAY Enjoy your holiday in the U.S.A with your girlfriend. Not too many FULL English breakfasts though.!!

Date of experience : 23 February 2024

Hi Chris, Thanks so much for taking the time to share your feedback. We're delighted to hear that Jay was able to assist you with your booking. We will pass on your kind comments. We hope you have a fantastic holiday, Best Wishes, Nick Saga Travel

No reference to food allergies or disability

Lack of agent at airport.no help with missing luggage.no help with steps although saga told. Large group.dietary allergies. Hotels should be informed before arrival. Hotels excellent and tours wonderful. Overall more attention to detail and individual needs as group not youngsters. Guide good but could improve care.

Date of experience : 25 January 2024

Hi Michele, Thanks for taking the time to share your review of your experiences. We're sorry to hear about your disappointment in certain elements of your booking. We do appreciate all feedback, both good and bad as this helps us to identify areas for improvement. We do hope that despite your experience on this occasion, that you will consider booking with us again in the future, Best Wishes, Nick Saga Travel

Premium product. Discount service.

Bought holiday insurance at nearly £400 for a very special vacation. Premium product for good support, at least I thought. Tried for several days to access/add policy documents on my saga account. ( different browsers, flushed cache etc..no joy ) Had a long queue on phone/chatbot only to be told it's a "known problem" and paper copies being posted instead. Spent hours trying to sort this. Had to request transcript of chat as only proof of policy existence. On hols in two weeks, so slightly worrying. Wish I'd gone elsewhere. Support staff friendly but couldnt resolve the problem. Really really hope I don't have to make a claim! ( good luck with that, I'm thinking ). Really wish I'd gone elsewhere.

Date of experience : 15 February 2024

Hi Nick, Thanks for sharing your feedback. We're really sorry to hear about the issues you have experienced with your insurance documents. We will pass your comments to our sales managers for their information and review. We do hope that despite these issues, you have a wonderful holiday, Best Wishes, Nick Saga Travel

It has to be SAGA every time!

Very helpful with booking to suit me. One of the few agencies that have an in person rep rather than app based. nice to know there is always somewhere to go to meet others when travelling alone.

Date of experience : 26 February 2024

Hi Linda, Thanks for sharing your feedback. We're so pleased to hear that you continue to book with us and that you always enjoy your holidays. We hope you have another fantastic Saga holiday, Best Wishes, Nick Saga Travel

I was disapointed with saga on 2 fairly…

I was disapointed with saga on 2 fairly recent holidays but have decided to give them another chance, so far so good

Date of experience : 02 March 2024

Hi, Thanks for sharing your feedback. We're sorry to hear about your past disappointments but pleased to see that you have booked with us again. We do hope you have a great holiday, Best Wishes, Nick Saga Travel

Chandan was a breath of fresh air when…

Chandan was a breath of fresh air when I spoke to him. I have spoken many times over the last few weeks to the Saga reps to no avail but when I spoke to Chandan he was able to put my mind at ease and clarify what needed to be done and sent me an email confirming this. What a relief to speak to someone who understood the problem and more to the point knew how to solve it. Many thanks to Chandan

Hi Barry, Thanks so much for sharing your feedback for Chandan. We're delighted to hear that he was able to answer all your questions and help you confirm your booking, We hope you have a great holiday, Best Wishes, Nick Saga Travel

Some of the questions need to be…

Some of the questions need to be answered after returning from holiday, How can l judge what l have been told before l have been on Holiday

Hi Ronald, Thanks for taking the time to share your feedback for your booking experience. Your comments are useful to us as these help us to identify areas for improvement. We do hope you have a great holiday, Best Wishes, Nick Saga Travel

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Horizon: An American Saga - Chapter 1

Kevin Costner in Horizon: An American Saga - Chapter 1 (2024)

Chronicles a multi-faceted, 15-year span of pre-and post-Civil War expansion and settlement of the American west. Chronicles a multi-faceted, 15-year span of pre-and post-Civil War expansion and settlement of the American west. Chronicles a multi-faceted, 15-year span of pre-and post-Civil War expansion and settlement of the American west.

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  • June 28, 2024 (United States)
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    Regrettably the Saga advice by telephone before travelling to best take Sterling for exchange to CUP turned out to be misleading. Locally the demand is for US dollars and Saga should include this in their literature. Date of experience: 05 February 2024. Reply from Saga Travel.

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    The Saga of Pliocene Exile (or the Saga of the Exiles) is a series of science / speculative fiction books by Julian May, first published in the early 1980s. ... When science advanced enough to allow for interstellar travel once again (by the daughter worlds), Duat was re-discovered and while the original race was shocked at the divergence of ...

  23. Horizon: An American Saga

    Horizon: An American Saga - Chapter 1: Directed by Kevin Costner. With Isabelle Fuhrman, Kevin Costner, Sienna Miller, Abbey Lee. Chronicles a multi-faceted, 15-year span of pre-and post-Civil War expansion and settlement of the American west.

  24. Saga Cruises

    Experience cruising with Saga. Choose a no-fly ocean cruise or sail Europe's finest waterways. You can look forward to many exciting first-time experiences when you cruise with us. Whether it's being picked up from home by a chauffeur, exploring new destinations on included excursions, or relaxing with all-inclusive cocktails throughout ...

  25. Vinland Saga (TV series)

    Vinland Saga (Japanese: ヴィンランド・サガ, Hepburn: Vinrando Saga) is a Japanese anime television series based on Makoto Yukimura's manga of the same name.The first season was produced by Wit Studio in 2019 and the second one by MAPPA in 2023. They follow the life of a child named Thorfinn who becomes involved with Vikings following his father's death.